JP4408481B2 - Store structure - Google Patents

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JP4408481B2
JP4408481B2 JP14069099A JP14069099A JP4408481B2 JP 4408481 B2 JP4408481 B2 JP 4408481B2 JP 14069099 A JP14069099 A JP 14069099A JP 14069099 A JP14069099 A JP 14069099A JP 4408481 B2 JP4408481 B2 JP 4408481B2
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customer
product
store
store clerk
partition plate
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JP2000325195A (en
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數夫 坂本
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坂本 成江
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【0001】
【発明の属する技術分野】
本発明は、商品陳列棚及びレジルームを境界として店舗区画を店員区画及び客区画に隔離した店舗構造の改良に関する。
【0002】
【従来の技術】
店舗の売場面積に比較して店員数が少ない旧来型の店舗では、商品の盗難、店員の安全性を保つことが難しいことから、本発明者は、店員と客とにそれぞれ専用通路を割り当て、店員区画と客区画とを隔離する店舗構造を先に提案した(特公平04-044056号)。一般に、店員区画と客区画とを隔離した店舗構造を用いて多くの商品を陳列しようとすると、勢い店舗構造が複雑になりがちで、健常者には不都合がないものの、身体障害者等が区画内を移動しようとすると不便を来すことがある。本発明者が先に提案した店舗構造(特公平04-044056号)は、こうした身体障害者に対する不便さを解消したものである。
【0003】
【発明が解決しようとする課題】
本発明者が先に提案した店舗構造(特公平04-044056号)は、商品陳列棚及びレジルームにて店員区画及び客区画を完全に分離することを基本としている。店員区画と客区画とを隔離した店舗構造の利点は、店員又は客の個性及び相性に左右されにくい均等なサービスを提供しやすい点にある。しかし、とりわけ代金又は商品の授受が円滑にされないと、逆に無機質な接客に見られがちになるので、レジルームでの接客におけるやりとりを工夫する必要がある。そこで、円滑な代金又は商品の授受を図ることを目的に、店員区画及び客区画を完全に隔離した店舗構造におけるレジルームの改良を検討した。
【0004】
【課題を解決するための手段】
検討の結果、開発したものが、商品陳列棚及びレジルームを境界として舗区画を店員区画及び客区画に隔離した店舗構造において、レジルームに商品確認装置及び代金授受装置を備えた店舗構造である。本発明の店舗構造は、店員と客との直接的なやり取りをする場におけるレジルームを改良し、商品確認装置及び代金授受装置を設けたことを特徴とする。
【0005】
品確認装置は、商品を収納できる大きさのケースを、独立して開閉する不透明仕切板及び透明仕切板により、店員区画に面した側と客区画に面した側とに分画して構成され、透明仕切板を残して不透明仕切板を開いて店員区画に面した側に置いた商品を客区画から確認させ、不透明仕切板及び透明仕切板を共に開いて店員区画に面した側に置いた商品を店舗区画から客区画へ受渡させる。この商品確認装置は平面を有するケースを動かすことなく不透明仕切板又は透明仕切板の選択的開閉により、主にアクセサリー等、小さな商品や平面において確認する商品に適した構造とすることができ、レジルームでの商品確認及び商品受渡や試着ルームでの商品受渡兼代金授受に利用できる。
【0006】
品確認装置は、商品を収納できる大きさの回転ケースの客区画に面した側透明な商品確認口又は開放した商品受渡口を、同回転ケースの店員区画に面した側不透明な商品取出口を配した構成にしてもよい。この商品確認装置は、回転ケースを回転軸と平行な不透明仕切板によって複数区分に分画して少なくとも区画の一つを客が選んだ商品を収納する商品確認区画とし、店員区画側で前記商品確認区画に納めた商品を、回転ケースの回転によって客区画側へ向けて客に商品確認又は商品受渡を可能にする。
【0007】
商品確認のみを可能にする場合客区画に面した側透明板を配して商品確認口とする。また、商品確認から商品受渡まで許す場合透明板を開閉可能にする又は透明板を使わず単に開放して商品受渡口とする。この商品確認装置は、回転ケースを縦長に形成して回転軸を垂直方向に設けることによって、主に洋服等、大きな商品や吊り下げて全体像を見てもらう商品に適した構造となり、試着ルームでの商品確認及び試着のための一時的な商品受渡に用いることができる。商品確認区画以外の区画は商品陳列区画とし、例えば客が商品を確認するとき以外は商品陳列区画を客区画側に向けておくとよい。
【0008】
代金授受装置は、金銭又は支払カードを収納できる大きさの回転ケースを回転軸と平行な仕切板により、前記金銭又は支払カードを収納する複数の収納区画に分画して構成され、客区画側から覗く位置で代金又は支払カードを投入させた収納区画、回転ケースの回転により店員区画側へ移動させ、逆に店員区画側から覗く位置で釣銭又は支払カードを投入させた収納区画、回転ケースの回転により客区画移動させて、金銭又は支払カードを店員と客との間で授受させる
【0009】
本発明にいう支払カードは、クレジットカード、プリペイドカードや商品券、近年利用され始めたICカード等、代金支払手続に利用される各種カードを含む。金銭又は支払カードのほか、商品陳列棚から客が持ってくる商品特定手段である番号札も、回転ケースの収納区画へ投入することで受け渡しできる。この代金授受装置は、金銭又は支払カードを収納した回転ケースを回転させることで、金銭又は支払カードを台上で滑らすことなく、円滑な代金授受を実現する。収納区画が上向きに開口するように回転ケースを配設しておくと、金銭又は支払カードを投入しやすく、また投入後も確認しやすい利点がある。
【0010】
このほか、レジルームに隣接してこのレジルームから入室可能な試着ルームを備え、この試着ルームに別途商品確認装置及び代金授受装置を備えると、試着後に客が再びレジルームへ戻ることなく、代金授受や商品受渡を済ませることができ、本発明の店舗構造における利便性を高めることができる。更に、レジルーム又は試着ルームが個別に設けた入口及び出口が一方通行の個室であり、客の入室後は入口を閉鎖し、客の退室後に改めて入口を開放する構成であれば、客同士が同時にレジルーム又は試着ルームへ入室することがなくなり、また入室と退室とがそれぞれ入口と出口とに振り分けられるため、客同士が顔を合わせなくて済む利点がある。
【0011】
【発明の実施の形態】
以下、本発明の実施形態について図を参照しながら説明する。図1は本発明を適用したレジルーム1における商品確認装置2,3及び代金授受装置4とレジルーム1に隣接して備えた試着ルーム5の配置関係を表した平面図、図2は商品確認装置2,3及び代金授受装置4の正面図、図3は同商品確認装置2,3及び代金授受装置4の背面図、図4は常態時における小型の商品確認装置3を表した図3中A−A断面図、図5は図4の常態時における正面図、図6は確認時における同商品確認装置3を表した図3中A−A断面相当図、図7は図6の確認時における正面図、図8は受渡時における同商品確認装置3を表した図3中A−A断面相当図、図9は図8の受渡時における正面図、図10は代金授受装置4を表した図3中B−B断面図、図11は大型の商品確認装置2における回転ケース6の商品確認に衣服7を吊り下げる作業を表した一部破断斜視図、図12は衣服を吊り下げた後回転ケース6を回転させた段階を表した一部破断斜視図であり、図13は図12の状態における図2相当正面図である。
【0012】
本発明のレジルーム1及び試着ルーム5の配置関係は種々考えられる。本例では、同一構造のレジルーム1,1で試着ルーム5を挟むレイアウトとし、図1中左右からレジルーム1へ入室、レジルーム1又は試着ルーム5から図1中下へと退室する例を示す。図1中左側のレジルーム1を挙げて、レジルーム1及び各装置2,3,4を説明する。このレジルーム1は、図1に見られるように、図1中左に入口8、図1中右に試着ルームへの入口9、そして図1中下に出口10があり、各出入口8,9,10は自動ドアである。
【0013】
レジルーム1は、受付可能状態では入口8を開放し、レジルーム1の出口10及び試着ルームへの入口9を閉鎖している。入口8は、レジルーム1へ入室した客がレジルーム1に設けたいずれかの装置を操作する(本例では、後述のように、代金授受装置4の送りボタン49を押す操作する)と閉鎖し、レジルーム1を完全な個室にする。閉鎖した入口8は、試着ルーム5への入口9又はレジルーム1の出口10が作動したことを受けて、再び開放する。こうして、客の移動は図1中白抜き太矢印のような一方通行に制限できる。
【0014】
レジルーム1内には、図2に見られるように、向かって左から大型の商品確認装置2、小型の商品確認装置3、そして代金授受装置4を略一列に並べて、客区画CA(Customer Area)と店員区画EA(Employee Area)とを完全に離隔している。代金授受装置4前には、店員に質問するためのマイク12を配している。大型の商品確認装置2は、図11に見られるように、不透明仕切板13で2分した縦長の回転ケース6を内蔵している。本例では、上下回転円盤15,16で挟まれた区画を不透明仕切板13で前後に分割した空間が回転ケース6に相当する(図11又は図12参照)。この回転ケース6の客区画CAに面した側(前面)に商品確認口を構成する透明板17を、同回転ケース6の店員区画EAに面した側(後面)に商品取出口を構成する開き戸18を配している。
【0015】
通常は、商品確認区画GV(Goods Viewing division)を店員区画CA側に向け、商品確認区画GVとは反対の区画を商品陳列区画GD(Goods Display division)とし、各種商品を陳列して客に見せている。店員は、必要に応じて開き戸18を開いて商品確認区画CVに商品(衣服7)を納め、開き戸18を閉じた後、回転ケース6を回転させて客に商品確認させる(図11〜図13参照)。商品の裏面も見ることができるように、不透明仕切板13の商品確認区画GV側や回転ケース6内側面には鏡を取り付けておくとよい。レジルーム1では、大型の商品確認装置2はあくまで大型の商品を見せるためだけに使用し、商品受渡は後述の小型の商品確認装置3による。
【0016】
小型の商品確認装置3は、図4に見られるように、内部に商品を置くことのできる平面を有するケース19を構成する区画を内蔵し、このケース19を不透明仕切板20及び透明仕切板21で2分割している。客区画CA側には、図2及び図4に見られるように、屈曲する不透明仕切板20が下方まで降り、常態ではケース19内に置いた商品を隠している。この不透明仕切板2には、確認した商品について客の意思を店員に通知するための了承ボタン22、間違いボタン23、試着希望ボタン24又はお尋ねボタン25等、そして店員の声を流すスピーカ26を設けている。スピーカ26は、商品説明の自動音声や店員の説明を流す目的を持っている。このようなボタン、スピーカの種類、配置や取付の有無は適宜変更しうる。
【0017】
店員区画EA側には、図2〜図4に見られるように、レール27に沿って斜めに上下動する透明仕切板21があり、背面を上部扉28及び下部扉29で塞いでいる。上部扉28は奥(ケース19内)へ開き、下部扉29が上部扉28に連動して手前に開く。上部扉28には、閉じた際にケース19内に置いた商品の状態を確認するための覗き窓30を開口している。開いた後の下部扉29は、ケース19の平面に対する連続面を形成し、商品の搬入、搬出を助ける。
【0018】
小型の商品確認装置3の背面には、図3に見られるように、上部扉28上方に、手順に応じたアナウンスを流し、各装置の操作を実施する操作ボタンA〜I、客のボタン操作による応答を視覚化するランプ31〜37又は視聴化するブザー38〜41や、レジルーム1の出入口8,10を写し出すテレビモニタ42を設けている。各ランプ31〜37は耳の不自由な店員、各ブザー38〜41はランプを見ていない店員に注意を促し、十分な接客ができるように配慮したものである。このようなボタン、ランプ又はモニタの種類、配置や取付の有無は適宜変更しうる。
【0019】
代金授受装置4は、図10に見られるように、仕切板43によって4区画に分画した回転ケース44の1区画ずつを客区画CA側及び店員区画EA側それぞれに覗かせ、この回転ケース44が回転して、金銭、支払カードや商品の番号札をやり取りする。回転ケース44は、正逆回転可能な駆動ローラ45を下方から押しあてて、正逆回転させる。また、客区画CA側にある収納区画46を店員が視認できるように、反射鏡47を介した確認窓48を有している。装置正面には、図2に見られるように、回転ケース44の送りボタン49や代金総額の表示パネル50を配している。
【0020】
また、代金授受装置4の背面には、図3に見られるように、回転ケース44の正逆転ボタン51,52、客から現金を貰い受けた場合に押す現金ボタン53や、支払カードの現金以外の支払手段を客から貰い受けた場合に押すカードボタン54を配している。このようなボタンの種類、配置や取付の有無は適宜変更しうる。
【0021】
次に、このレジルーム1における接客手順について、陳列した商品と対応付けた番号札(図示せず)を商品特定手段として商品陳列棚に取り付けている場合で説明する。図1に見られるように、客は入口8からレジルーム1に入室する。客が入室できるのは、レジルーム1に先客のいない受付可能状態にある時で、この状態においてはレジルーム1の入口8は開放し、レジルーム1の出口10及び試着ルームの入口9は閉鎖している。レジルーム1への客の入室は、センサ11が客を感知することで認識され、センサ11の感知によってレジルーム1の利用手順等を説明するアナウンスを流す。本例では、購入意思のある客に対し、代金授受装置4の表側に覗く回転ケース44内の収納区画46へ持ってきた番号札を投入し、送りボタン49を押してもらうアナウンスを用いる。
【0022】
客がアナウンスに応じて番号札を前記収納区画46へ投入し、代金授受装置4の送りボタン49を押すと、この客の操作を受付開始とみなして、入口9を閉鎖してレジルーム1を完全な個室にし、以後客が退室するまで閉鎖したままとする。先の送りボタン49を押す操作は、同時にレジルーム1内の明かり(図示せず)を点灯して接客が始まった旨を客に確知させると共に、小型の商品確認装置3の背面に配した来客ブザー38を鳴らし、かつ来客ランプ32を点灯させて、接客が始まった旨を店員に認識させる。
【0023】
来客を知った店員は、操作ボタンAを押して来客ブザー38を停止させ、待機ランプ31を消灯させると共に接客開始のアナウンスを流して、具体的な接客手順に移行したことを改めて客に通知し、接客の一連の作業を始める。この接客開始におけるアナウンスは、各装置と対面する客の不安を取り除く働きがある。また、店員に対するランプ及びブザーは、間違いのない接客開始を店員に認識させる、とりわけ耳の不自由な店員に十分な接客ができるようにするものである。
【0024】
収納区画46に客が投入した番号札を入れた回転ケース44は、客が送りボタン49を押すことにより、図10中右回転して番号札を店員区画EA側へ送り、店員に番号札を受け渡す。本例では、回転ケース44が90度回転すれば、客区画CA側から店員区画EA側又はその逆への代金授受が可能になる。仮に、続けて回転ケース44が回転する(客が過って送りボタン49を押した場合等)と、金銭又は支払カードや番号札が代金授受装4置内へ落下して不便なので、90度回転した回転ケース44は、一時的に回転不能となるように、駆動ローラ45又は回転ケース44自体に制動をかけておく。回転ケース44の制動は、上述の操作ボタンAの操作により解除する。この操作ボタンAの操作は、更に来客ランプ32を消灯、かわって接客ランプ33を点灯させ、他の店員に対して、該当するレジルーム1で接客が開始したことを知らせる働きも有する。
【0025】
操作ボタンAを押すことにより、商品を取りに行く間暫く待っていてもらう内容のアナウンスが流れ、番号札を受け取った店員が店員区画EAを通って番号札の商品を取りに行く。客に待機を求めるアナウンスは、一定時間経過毎に同様又は異なる内容を再放送すると、客が手持ち無沙汰にならず、また不安にも駆られなくなる。店員が不在中に追加的に客が番号札を送ってきた場合(この段階では、先に操作ボタンAを押したことで回転ケース44の制動は解除されている)は、回転ケース44の90度回転後、再び制動し、今度は追加ランプ34を点灯させる。商品を取って戻ってきた店員は、追加ランプ34の点灯から、容易に商品追加の事実を知ることができる。追加ランプ34は、接客ランプ33の点灯時に客区画CA側から店員区画EA側へと回転ケース44が回転するという条件下で点灯する。店員が、追加された番号札を認識して、再度操作ボタンAを押すと追加ランプ34は消灯する。
【0026】
取ってきた商品55は、図4に見られるように、小型の商品確認装置3の上下部扉28,29を開いてケース19内に置く。この時、不透明仕切板20は降りたままで、図5に見られるように、客からは上下部扉28,29が開かれたことが分からない。上下部扉28,29を閉じた後、店員は操作ボタンBを押して、図6に見られるように、まず不透明仕切板20のみを開くと共に、商品確認を促す内容を告げるアナウンスを流すようにしている。アナウンスにより、客は注意喚起され、不透明仕切板20が開くのに遅れず商品55の確認をしてくれるようになる。
【0027】
不透明仕切板20は2枚の板材を連結した構造で、連結部位で屈曲しながら、連結部位近傍を上方の巻き上げ装置56に連結したワイヤ57で吊り下げている。ワイヤ57を巻取ると、不透明仕切板20は下縁を透明仕切板21のレール27に摺接させ、屈曲しながら開く。この段階では、図7に見られるように、透明仕切板21は降りており、客は商品確認できるが、商品55を手に取ることはできない。客に注意喚起するアナウンスは、不透明仕切板20の開閉と無関係に流してもよい。
【0028】
客が商品55を確認し、間違いがなければ不透明仕切板20上の了承ボタン22を押し、間違っていたら間違いボタン23を押し、更に衣服等で試着を希望する場合は試着希望ボタン24を押してもらう。ボタン22,23,24の選択は、不透明仕切板20上に表示パネルを貼っておくとよい。客がいずれのボタンを押したかは、小型の商品確認装置3の背面に設けた各ボタン22,23,24に対応する了承ランプ35、間違いランプ36又は試着希望ランプ37の点灯及び各ブザー39,40,41の警報により、容易に店員が確知できる。これは、耳の不自由な店員でも容易に客の応答を確認できるようにしたもので、各ブザー39,40,41の警報音はボタン22,23,24毎に違えておくと識別しやすい。
【0029】
間違いボタン23が押された場合、店員は、操作ボタンCを押し、謝罪及び商品取り替えの間待ってもらうアナウンスを流すと同時に不透明仕切板20を降ろして商品55を回収し、新たに商品を取りに行く。この際、マイク12を使って店員とやり取りして、特に複数の商品がある場合にいずれの商品が間違いなのかを確認してから、改めて商品確認の手順を繰り返す。取り替えた商品を確認してもらう際には、操作ボタンDを押し、不透明仕切板20を開くと同時に、取り替えた商品について改めて正誤を確認してもらうアナウンスを流す。
【0030】
試着希望ボタン24が押された場合、店員は、操作ボタンEを押し、試着ルーム5へ移ってもらうアナウンスを流し、不透明仕切板20を降ろしてから商品55を回収し、その商品55を試着ルーム5の商品確認装置2へ移す。試着ルーム5への入口9は、この段階に至るまでは閉鎖しておき、操作ボタンEが押されたことを受けて初めて開放する。また、客が試着ルーム5へ移動したら、プライバシー保護のために前記入口9を閉鎖し、入口8を再び開放して、レジルーム1を次の客が入室できる受付可能状態にする。前記アナウンスには、入室後の入口9閉鎖について言及しておけば、客は安心して試着ルーム5へ移動することができる。試着後の商品受渡及び代金授受は、すべて試着ルーム5で済ませ、客は試着ルーム5の出口58から退出することになる。
【0031】
了承ボタン22が押された場合、店員は操作ボタンFを押し、客の支払うべき代金総額を計算する間待ってもらうアナウンスを流し、同時に不透明仕切板20を降ろして商品55をケース19から取出し、包装する。代金総額は、レジスタ(図示せず)に支払額を打ち込むことで計算され、代金授受装置4の前面に設けた表示パネル50に表示される。そして、店員は操作ボタンGを押し、回転ケース44の収納区画46へ金銭又は支払カードを投入して送りボタン49を押してもらうアナウンスを流す。代金総額を別途計算し、店員の操作により表示パネル50に代金総額を表示してもよい。
【0032】
アナウンスに従って、客が金銭又は支払カードを回転ケース44の収納区画46へ投入し、送りボタン44を押すことによって前記回転ケース44を回転させることにより、金銭又は支払カードを店員区画EA側へ送り込む。店員は、送り込まれた支払手段が金銭ならなば代金授受装置4の現金ボタン53を押して清算手続をする間待ってもらうアナウンスを流し、送り込まれた支払手段が支払カードならば代金授受装置4のカードボタン54を押して確認手続をするアナウンスを流す。
【0033】
例えば、支払カードがクレジットカードの場合、支払伝票に客のサインが必要なので、代金授受装置4の逆転ボタン52を押し、支払伝票を客区画CA側へ送り出す。この時、同時にサイン後支払伝票を回転ケース44の収納区画46へ投入して返却してもらうアナウンスを流す。支払伝票は、バインダに挟み、回転ケース44の各収納区画46に設けた係止縁59へ前記バインダを引っ掛けるようにすると、支払伝票を代金授受装置4内へ落とすことなく安定して回転ケース44での受渡ができる。客が支払カードにサインして、再びバインダと共に支払伝票を回転ケース44の収納区画46に投入して送り返してくれば、店員はサインを確認する。
【0034】
こうして、清算又は確認がすべて終了した後、店員は、釣銭又は支払カードは代金授受装置4により、包装した商品55は商品確認装置3により、それぞれ客へ引き渡す。釣銭又は支払カードは、代金授受装置4の回転ケース44の店員区画EA側から覗く収納区画46に投入し、包装を終えた商品55は商品確認装置3のケース19内に置いて上下部扉28,29を閉じた状態にする。そして、店員が操作ボタンHを押し、支払完了と商品を引き渡す旨とを告げるアナウンスを流し、釣銭又は支払カードを客側区CA画へ送り、また商品確認装置3の不透明仕切板20及び透明仕切板21を一体に開く。このアナウンスにより、客は遅滞なく、釣銭又は支払カードを回収し、商品を受け取ることができる。店員は、商品55の受け取りは上部扉28の覗き窓30から、そして代金授受は確認窓48から、客が商品55を受け取り、釣銭又は支払カードを回収したことを確認できる。操作ボタンHは、出口10の開放も実行する。この商品引渡時において、釣銭又は支払カードは、商品55と共に商品確認装置3を通じて引き渡してもよい。この場合、商品55と共に引き渡す釣銭又は支払カードは、別途かごに入れておくと客にとって親切である。
【0035】
店員は、客が完全に出口10を通過したことをテレビモニタ42により確認した後に操作ボタンIを押し、商品確認装置3の両仕切板20,21を降ろすと同時に、出口10を閉鎖、入口8を開放して、退室した客に対しては謝意や再来店を希望するアナウンスを、次に控えていた客に対しては入室を促すアナウンスをそれぞれ流す。この操作ボタンIは、接客作業の終了、すなわちすべてのランプを初期状態に戻すリセットの役割を持ち、待機ランプ31を点灯させる。このように、本発明の店舗構造では、基本的に店員と客とが顔をあわせることがないので、こうした客の行動を案内するアナウンスの存在が重要であり、手順の節目ごとに適切なアナウンスを割り振ることが、より円滑な接客に結びつく。
【0036】
商品確認の段階において、該当する商品が衣服7のように大きな場合は、店員は大型の商品確認装置2を用いる。衣服7を取り寄せた店員は、図11に見られるように、開き戸18を開いて商品確認区画GV(不透明仕切板の裏面)に衣服7を吊り下げた後、開き戸18を閉じて回転ケース6を反転させる。これにより、図12及び図13に見られるように、衣服7は透明板17を介して客が確認できる。確認作業は上述の手順と同様で、客の了承を得た衣服7は、再度回転ケース6を反転させて店員が回収し、包装した後、小型の商品確認装置3を用いて客に引き渡す。
【0037】
試着ルーム5へ客が移った場合、試着ルーム5への入口9を閉鎖する。試着ルーム5には、レジルーム1同様の大型の商品確認装置2及び小型の商品確認装置3を設けている。この試着ルーム5における大型の商品確認装置2は、回転ケース6の前面が開放した商品受渡口になっており、客はこの大型の商品確認装置2を介して試着する商品を受け取り、また返却する(図11及び図12参照、各図中透明板17がない構成)。客区画CAに面して、脱衣した客の衣服を収納する棚を設けておくとよい。
【0038】
試着により客が商品に満足すれば、一度商品を返却すると共に、代金又は支払カードを小型の商品確認装置3を介して店員へ渡す。代金又は支払カードと商品とを受け取った店員は、代金又は支払カードを確認すると同時に商品を包装し、今度は小型の商品確認装置3によって釣銭又は支払カード及び商品を客へ引き渡す。この段階で店員は試着ルーム5の出口58を開放し、客は試着ルーム5の出口58から退室する。以上の手順においても、装置の作動に合わせて適切なアナウンスを流すことが好ましいのは、言うまでもない。
【0039】
【発明の効果】
本発明によって、商品陳列棚及びレジルームにより店舗内を店員区画及び客区画に隔離した店舗構造において、レジルームにおける接客がよりきめ細やかに実施できるようになる。まず、商品確認装置と代金授受装置とを併設したことにより、客は支払いの段階で改めて商品を確認できるので、安心して購入することができる。また、商品の大きさによって使用する商品確認装置を使い分けることにより、大きな商品、例えば衣服等は吊り下げた状態で、小さな商品は覗き見る状態で、それぞれに適した確認形態を可能にし、より満足のいく確認ができる。
【0040】
試着ルームをレジルームに隣接して設けることで、客に購入意思のある場合、とにかくレジルームへ行けば、試着から代金授受までを間断なく実施できるようになり、利便性が向上する。このレジルームと試着ルームとの連設は、それぞれを個室として入口から出口への一方通行とすることで、客同士がかちあうことなく移動できるようにして、円滑な支払い、商品受渡を可能にするのである。
【0041】
このように、商品及び代金の授受に関わる一連の作業は、すべて客と店員とが一切顔を会わさずに実施できながら、それぞれが円滑に進むようにしている点が本発明の特徴となっている。また、上述の手順から明らかなように、全ての客が店員との1対1の対応となっており、平等かつ丁寧なサービスが実施できると共に、ランプによる作業の確認等、店員が障害を持つ者であった場合でも、十分な接客が可能になっている。
【図面の簡単な説明】
【図1】本発明を適用したレジルームにおける配置関係を表した平面図である。
【図2】商品確認装置及び代金授受装置の正面図である。
【図3】同商品確認装置及び代金授受装置の背面図である。
【図4】常態時における小型の商品確認装置を表した図3中A−A断面図である。
【図5】図4の常態時における正面図である。
【図6】確認時における同商品確認装置を表した図3中A−A断面相当図である。
【図7】図6の確認時における正面図である。
【図8】受渡時における同商品確認装置を表した図3中A−A断面相当図である。
【図9】図8の受渡時における正面図である。
【図10】代金授受装置を表した図3中B−B断面図である。
【図11】大型の商品確認装置における回転ケースの商品確認区画に衣服を吊り下げる作業を表した一部破断斜視図である。
【図12】衣服を吊り下げた後回転ケースを回転させた段階の一部破断斜視図である。
【図13】図12の状態における図2相当正面図である。
【符号の説明】
1 レジルーム
2 大型の商品確認装置
3 小型の商品確認装置
4 代金授受装置
5 試着ルーム
6 大型の商品確認装置における回転ケース
13 大型の商品確認装置における不透明仕切板
15 上回転円盤
16 下回転円盤
20 小型の商品確認装置における不透明仕切板
21 小型の商品確認装置における透明仕切板
43 代金授受装置の回転ケースにおける仕切板
44 代金授受装置の回転ケース
46 収納区画
58 試着ルームの出口
CA 客区画
EA 店員区画
GV 商品確認区画
GD 商品陳列区画
A 操作ボタン(接客開始段階)
B 操作ボタン(商品確認段階)
C 操作ボタン(商品が間違えていた場合)
D 操作ボタン(交換した商品の確認段階)
E 操作ボタン(試着希望の場合)
F 操作ボタン(商品の了承を得た場合)
G 操作ボタン(支払い段階)
H 操作ボタン(商品引渡段階)
I 操作ボタン(接客作業のリセット)
[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a commodity display shelf and a cash register room. As a boundary store Parcel To the clerk and customer compartments Isolate Related to the improvement of the store structure.
[0002]
[Prior art]
In a traditional store with a small number of store clerk compared to the store floor area, it is difficult to keep the safety of the store clerk and the store clerk. A store structure that separates the store clerk from the customer store was first proposed (Japanese Patent Publication No. 04-044056). In general, if you try to display many products using a store structure that separates the store clerk and customer compartment, the structure of the store tends to be complex and there is no inconvenience for healthy people. Trying to move inside can be inconvenient. The store structure previously proposed by the present inventor (Japanese Patent Publication No. 04-044056) eliminates such inconvenience for the physically handicapped.
[0003]
[Problems to be solved by the invention]
The store structure previously proposed by the present inventor (Japanese Patent Publication No. 04-044056) is based on the fact that the store clerk and customer compartments are completely separated at the merchandise display shelf and cash register room. The advantage of the store structure in which the store clerk section and the customer section are separated is that it is easy to provide an equal service that is less affected by the individuality and compatibility of the store clerk or customer. However, especially when payments or commodities are not exchanged smoothly, it tends to be seen by inorganic customers, so it is necessary to devise exchanges in customer service in the cash register room. Therefore, for the purpose of facilitating the smooth exchange of goods or merchandise, we examined improvement of the cash register room in the store structure in which the store clerk section and the customer section were completely isolated.
[0004]
[Means for Solving the Problems]
As a result of the examination, the products developed were product display shelves and cash register rooms. As a boundary shop Pavement Separated into clerk and customer compartments did In the store structure, To It is a store structure provided with a product confirmation device and a price transfer device. The store structure of the present invention improves the cash register room in the place where the store clerk and the customer interact directly. ,quotient Product confirmation device And price transfer device Is provided.
[0005]
quotient Product confirmation device Is Cases that are large enough to store products The Opaque and transparent partition plates that open and close independently Is divided into a side facing the clerk section and a side facing the customer section, Open the opaque divider, leaving the transparent divider Placed on the side facing the store clerk Product From the customer compartment Confirmation Let Open both opaque and transparent dividers Placed on the side facing the store clerk Product From store block to customer block Delivery Let The This product confirmation device , By selectively opening and closing the opaque partition plate or transparent partition plate without moving the case with a flat surface, it is possible to make the structure suitable for small items such as accessories and products to be confirmed on a flat surface, It can be used for delivery of goods and delivery of goods in the fitting room.
[0006]
quotient The product confirmation device is on the side facing the customer compartment of a rotating case large enough to store the product. In The transparent product confirmation port or open product delivery port facing the store clerk of the same rotating case In Arrange opaque product outlets A configuration may be used. this Product confirmation device Rotating case The The product is divided into multiple sections by an opaque partition plate parallel to the rotation axis, and at least one of the sections is used as a product confirmation section for storing the product selected by the customer. The product can be confirmed or delivered to the customer toward the customer compartment by rotating the case.
[0007]
When only product confirmation is possible , Side facing the customer compartment In Product confirmation port with transparent plate And Also , When allowing from product confirmation to product delivery , The transparent plate can be opened and closed Rumata Simply open and use as a product delivery port without using a transparent plate. This product confirmation device has a structure that is suitable for large items such as clothes and products that can be hung to see the whole image by forming a rotating case vertically and providing a rotation axis in the vertical direction. It can be used for temporary product delivery for product confirmation and try-on. The sections other than the product confirmation section are set as product display sections. For example, the product display section may be directed toward the customer section except when the customer confirms the product.
[0008]
The price transfer device is a money or payment car Do A rotating case that can be stored , By a partition plate parallel to the rotation axis The The money or payment car Do Store plural Storage compartment In the position to be viewed from the customer compartment side Price or payment card Storage compartment The By rotating the rotating case Sales clerk side Move to On the contrary, the clerk section side From look in In position Change or payment card Storage compartment The By rotating the rotating case Customer compartment What Move And Send or receive money or payment card between the clerk and customer Make .
[0009]
The payment card referred to in the present invention includes various cards used for payment procedures such as credit cards, prepaid cards, gift certificates, and IC cards that have recently been used. In addition to money or payment cards, a number that is a product identification means that the customer brings from the product display shelf Bills It can be delivered by putting it in the storage compartment of the rotating case. This price transfer device is a money or payment car. Do By rotating the stored rotating case, money or payment car Do Realize smooth payment without slipping on the table. If the rotating case is arranged so that the storage compartment opens upward, Do There is an advantage that it is easy to input and easy to check after the input.
[0010]
In addition to this, there is a fitting room adjacent to the cashier room that can be entered from this cashier room. To If a product confirmation device and a price transfer device are provided separately, the customer will re-resume after trying on. To It is possible to complete the delivery of goods and delivery of goods without returning, and the convenience in the store structure of the present invention can be enhanced. Furthermore, if the entrance and exit provided separately in the cashier room or fitting room are one-way private rooms, the entrance is closed after the customer enters the room, and the entrance is opened again after the customer leaves the room. There is no need to enter the cash register room or the fitting room, and the entrance and exit are assigned to the entrance and the exit, respectively.
[0011]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a plan view showing the arrangement relationship between product confirmation devices 2 and 3 and a price transfer device 4 in a cash register room 1 to which the present invention is applied and a fitting room 5 provided adjacent to the cash register room 1, and FIG. 3 is a front view of the product transfer device 4, FIG. 3 is a rear view of the product check device 2, 3 and the price transfer device 4, and FIG. 4 is a view in FIG. A cross-sectional view, FIG. 5 is a front view in the normal state of FIG. 4, FIG. 6 is a view corresponding to the AA cross-section in FIG. 3 showing the product confirmation device 3 at the time of confirmation, and FIG. FIG. 8, FIG. 8 is a cross-sectional view corresponding to the AA cross section in FIG. 3 showing the product confirmation device 3 at the time of delivery, FIG. 9 is a front view at the time of delivery in FIG. FIG. 11 is a cross-sectional view of the middle BB, and FIG. FIG. 12 is a partially broken perspective view showing the operation of suspending, FIG. 12 is a partially broken perspective view showing a stage in which the rotating case 6 is rotated after the clothes are suspended, and FIG. 13 is a view in FIG. It is a considerable front view.
[0012]
Various arrangement relations of the cash register room 1 and the fitting room 5 of the present invention can be considered. In this example, the layout is such that the fitting room 5 is sandwiched between the cash register rooms 1 and 1 having the same structure, and the room enters the cash register room 1 from the left and right in FIG. 1, and exits from the cash register room 1 or the fitting room 5 downward in FIG. The registration room 1 on the left side in FIG. As shown in FIG. 1, the cash register room 1 has an entrance 8 on the left in FIG. 1, an entrance 9 to the fitting room on the right in FIG. 1, and an exit 10 on the bottom in FIG. 10 is an automatic door.
[0013]
The cash register room 1 opens the entrance 8 when the reception is possible, and closes the exit 10 of the cash register room 1 and the entrance 9 to the fitting room. The entrance 8 is closed when a customer who enters the cash register room 1 operates one of the devices provided in the cash register room 1 (in this example, the user presses the feed button 49 of the price transfer device 4 as described later). Make cash register room 1 a complete private room. The closed entrance 8 is opened again in response to activation of the entrance 9 to the fitting room 5 or the exit 10 of the cash register room 1. In this way, the movement of the customer can be limited to one-way as shown by the thick thick arrow in FIG.
[0014]
In the cash register room 1, as shown in FIG. 2, a large product confirmation device 2, a small product confirmation device 3, and a price transfer device 4 are arranged in a substantially line from the left, and a customer section CA (Customer Area). And the clerk section EA (Employee Area) are completely separated. In front of the price transfer device 4, a microphone 12 for asking a question to the store clerk is arranged. As shown in FIG. 11, the large product confirmation device 2 includes a vertically long rotating case 6 that is divided into two by an opaque partition plate 13. In this example, a space obtained by dividing a section sandwiched between the upper and lower rotating disks 15 and 16 into front and rear by the opaque partition plate 13 corresponds to the rotating case 6 (see FIG. 11 or FIG. 12). A transparent plate 17 constituting a product confirmation opening on the side facing the customer compartment CA of the rotating case 6 (front surface) and a hinged door constituting a product outlet on the side facing the clerk compartment EA (rear surface) of the rotating case 6 18 are arranged.
[0015]
Normally, the Goods Viewing division GV (Goods Viewing division) is pointed to the store clerk CA, and the opposite of the Goods Viewing Division GV is the Goods Display division GD (Goods Display division). ing. If necessary, the store clerk opens the hinged door 18 to store the commodity (clothing 7) in the commodity confirmation section CV, closes the hinged door 18, and then rotates the rotating case 6 to allow the customer to confirm the commodity (FIGS. 11 to 13). reference). A mirror may be attached to the product confirmation section GV side of the opaque partition plate 13 and the inner surface of the rotating case 6 so that the back surface of the product can be seen. In the cash register room 1, the large product confirmation device 2 is used only to show a large product, and the delivery of the product is performed by a small product confirmation device 3 described later.
[0016]
As shown in FIG. 4, the small product confirmation device 3 has a built-in section constituting a case 19 having a flat surface on which a product can be placed, and the case 19 is divided into an opaque partition plate 20 and a transparent partition plate 21. Is divided into two. As shown in FIGS. 2 and 4, the bendable opaque partition plate 20 descends to the lower side on the customer compartment CA side, and the product placed in the case 19 is normally hidden. This opaque partition plate 2 is provided with an approval button 22, an error button 23, a try-on request button 24 or an inquiry button 25, etc. for notifying the store clerk of the customer's intention regarding the confirmed product, and a speaker 26 that speaks to the store clerk's voice ing. The speaker 26 has the purpose of playing an automatic voice of product explanations and explanations of store clerk. Such buttons, types of speakers, arrangement and presence / absence of attachment can be changed as appropriate.
[0017]
As shown in FIGS. 2 to 4, on the side of the store clerk section EA, there is a transparent partition plate 21 that moves up and down obliquely along the rail 27, and the back surface is closed by the upper door 28 and the lower door 29. The upper door 28 opens to the back (in the case 19), and the lower door 29 opens in conjunction with the upper door 28. The upper door 28 has a viewing window 30 for checking the state of the product placed in the case 19 when closed. After opening, the lower door 29 forms a continuous surface with respect to the plane of the case 19 and helps carry in and out of goods.
[0018]
As shown in FIG. 3, on the back of the small product confirmation device 3, an announcement corresponding to the procedure is given above the upper door 28, and operation buttons A to I for operating each device are operated. There are provided lamps 31 to 37 for visualizing the response by the buzzer, buzzers 38 to 41 for visualizing, and a television monitor 42 for displaying the entrances 8 and 10 of the cash register room 1. The lamps 31 to 37 are designed so as to be able to provide sufficient customer service by alerting the store clerk who is deaf and the buzzers 38 to 41 to the store clerk who is not looking at the lamp. Such buttons, lamps or monitors can be appropriately changed in type, arrangement, and mounting.
[0019]
As shown in FIG. 10, the price transfer device 4 allows each of the rotating cases 44 divided into four sections by the partition plate 43 to be looked into the customer section CA side and the store clerk section EA side. Rotate the money, payment card or item number Bill Interact. The rotating case 44 pushes a drive roller 45 that can rotate forward and backward from below to rotate forward and backward. In addition, a confirmation window 48 through a reflecting mirror 47 is provided so that the store clerk can visually recognize the storage compartment 46 on the customer compartment CA side. As shown in FIG. 2, a feed button 49 of the rotating case 44 and a display panel 50 for the total price are arranged on the front of the apparatus.
[0020]
As shown in FIG. 3, the back and forth buttons 51 and 52 of the rotating case 44, the cash button 53 to be pressed when receiving cash from the customer, De A card button 54 is provided that is pressed when a payment means other than cash is received from a customer. The type, arrangement, and presence / absence of such buttons can be changed as appropriate.
[0021]
Next, the customer service procedure in the cash register room 1 will be described in the case where a number tag (not shown) associated with the displayed product is attached to the product display shelf as the product specifying means. As seen in FIG. 1, the customer enters the cash register room 1 from the entrance 8. The customer can enter the room when the cashier room 1 is in a state where no customer is available. In this state, the entrance 8 of the cashier room 1 is opened, and the outlet 10 of the cashier room 1 and the entrance 9 of the fitting room are closed. . The customer entering the cashier room 1 is recognized when the sensor 11 senses the customer, and an announcement explaining the usage procedure of the cashier room 1 is played by the sensor 11 sensing. In this example, an announcement is used in which a customer who is willing to purchase inserts a number tag brought into the storage compartment 46 in the rotary case 44 that is viewed from the front side of the price transfer device 4 and presses the feed button 49.
[0022]
When a customer inserts a number tag into the storage compartment 46 in response to the announcement and presses the feed button 49 of the price transfer device 4, the customer's operation is regarded as a reception start, the entrance 9 is closed, and the cash register room 1 is completely opened. And keep it closed until the customer leaves. The operation of pushing the previous feed button 49 is to turn on a light (not shown) in the cash register room 1 at the same time to let the customer know that the customer service has started, and to visit the buzzer on the back of the small product confirmation device 3 Ringing 38 and turning on the visitor lamp 32 causes the store clerk to recognize that customer service has started.
[0023]
The store clerk who knew the visitor presses the operation button A to stop the visitor buzzer 38, turns off the standby lamp 31 and sends an announcement to start customer service, and notifies the customer again that the procedure has shifted to a specific customer service procedure. Start a series of customer service. The announcement at the start of customer service has the function of removing the anxiety of customers facing each device. In addition, the lamp and buzzer for the store clerk make the store clerk recognize the start of customer service without any mistakes, and in particular, make it possible for the store clerk who is deaf to have sufficient service.
[0024]
The rotating case 44 in which the customer puts a number tag into the storage compartment 46, when the customer presses the feed button 49, rotates right in FIG. 10 to send the number tag to the clerk compartment EA side, Deliver. In this example, if the rotating case 44 is rotated 90 degrees, it is possible to transfer money from the customer section CA side to the clerk section EA side or vice versa. If the rotating case 44 continues to rotate (such as when a customer presses the feed button 49), the money or payment card or number tag falls into the price transfer device 4 and is inconvenient. The rotated rotating case 44 brakes the drive roller 45 or the rotating case 44 itself so that the rotating case 44 is temporarily unable to rotate. The braking of the rotating case 44 is released by operating the operation button A described above. The operation of the operation button A further has the function of turning off the customer lamp 32 and turning on the customer service lamp 33 to notify the other store clerk that customer service has started in the corresponding cash register room 1.
[0025]
When the operation button A is pressed, an announcement is made that the user waits for a while while the product is picked up, and the store clerk who receives the number tag goes through the store clerk section EA and picks up the product on the number tag. An announcement that asks the customer to wait will re-broadcast the same or different content every time a certain amount of time elapses, so that the customer will not be held and will not be worried. If the customer additionally sends a number tag while the clerk is absent (at this stage, the braking of the rotating case 44 is released by pressing the operation button A first), the 90 of the rotating case 44 After the rotation, the brake is applied again, and the additional lamp 34 is turned on this time. The store clerk who returns after taking the product can easily know the fact of the product addition from the lighting of the additional lamp 34. The additional lamp 34 is lit under the condition that the rotating case 44 rotates from the customer section CA side to the store clerk section EA side when the customer service lamp 33 is lit. When the store clerk recognizes the added number tag and presses the operation button A again, the additional lamp 34 is turned off.
[0026]
As shown in FIG. 4, the picked up product 55 is placed in the case 19 by opening the upper and lower doors 28 and 29 of the small product confirmation device 3. At this time, the opaque partition plate 20 remains down, and the customer does not know that the upper and lower doors 28 and 29 have been opened as seen in FIG. After closing the upper and lower doors 28, 29, the store clerk presses the operation button B, and as shown in FIG. 6, first, only the opaque partition plate 20 is opened and an announcement is given to inform the user about product confirmation. Yes. The announcement alerts the customer and confirms the product 55 without delay until the opaque partition 20 opens.
[0027]
The opaque partition plate 20 has a structure in which two plate members are connected. The opaque partition plate 20 is hung by a wire 57 connected to an upper hoisting device 56 in the vicinity of the connection portion while being bent at the connection portion. When the wire 57 is wound, the opaque partition plate 20 is brought into sliding contact with the rail 27 of the transparent partition plate 21 at the lower edge and opened while being bent. At this stage, as shown in FIG. 7, the transparent partition plate 21 is lowered, and the customer can check the product, but cannot take the product 55. The announcement that alerts the customer may flow regardless of whether the opaque partition plate 20 is opened or closed.
[0028]
The customer confirms the product 55, and if there is no mistake, presses the approval button 22 on the opaque partition plate 20. If there is a mistake, the user presses the mistake button 23. . For selection of the buttons 22, 23, 24, a display panel may be pasted on the opaque partition plate 20. Which button is pressed by the customer depends on whether the approval lamp 35, the error lamp 36, or the try-on lamp 37 corresponding to each button 22, 23, 24 provided on the back of the small product confirmation device 3 and each buzzer 39, 40, 41 alarms can be easily identified by the store clerk. This is so that even a deaf store clerk can easily confirm the customer's response, and it is easy to identify if the alarm sound of each buzzer 39, 40, 41 is different for each button 22, 23, 24 .
[0029]
When the wrong button 23 is pressed, the store clerk presses the operation button C, sends an apology and an announcement to be waited for during product replacement, and simultaneously lowers the opaque partition plate 20 to collect the product 55 and collect a new product. go to. At this time, the microphone 12 is used to communicate with the store clerk, and when there are a plurality of products, it is confirmed which product is wrong, and then the product confirmation procedure is repeated. When confirming the replaced product, the operation button D is pressed to open the opaque partition plate 20, and at the same time, an announcement is made to confirm the correctness of the replaced product.
[0030]
When the try-on request button 24 is pressed, the store clerk presses the operation button E, plays an announcement to be moved to the fitting room 5, drops the opaque partition plate 20, collects the product 55, and installs the product 55 into the fitting room. 5 to the commodity confirmation apparatus 2. The entrance 9 to the fitting room 5 is closed until reaching this stage, and is opened only when the operation button E is pressed. When the customer moves to the fitting room 5, the entrance 9 is closed to protect the privacy, and the entrance 8 is opened again so that the cash register room 1 is ready for the next customer to enter. If the announcement mentions the closing of the entrance 9 after entering the room, the customer can move to the fitting room 5 with peace of mind. All delivery of goods and delivery of goods after fitting are completed in the fitting room 5, and the customer exits from the exit 58 of the fitting room 5.
[0031]
When the approval button 22 is pressed, the store clerk presses the operation button F, plays an announcement to wait while calculating the total amount of money to be paid by the customer, and at the same time lowers the opaque partition plate 20 to take out the product 55 from the case 19, Packaging. The total price is calculated by driving the payment amount into a register (not shown) and displayed on the display panel 50 provided on the front surface of the price transfer device 4. Then, the store clerk presses the operation button G, inserts money or a payment card into the storage compartment 46 of the rotating case 44, and sends an announcement for pressing the feed button 49. The total amount may be calculated separately, and the total amount may be displayed on the display panel 50 by the operation of the store clerk.
[0032]
In accordance with the announcement, the customer inserts a money or payment card into the storage compartment 46 of the rotating case 44 and rotates the rotating case 44 by pushing the feed button 44, thereby sending the money or payment card to the store clerk compartment EA side. If the sent payment means is money, the store clerk pushes the cash button 53 of the price transfer device 4 and sends an announcement to be waited for during the clearing procedure. If the sent payment means is a payment card, the clerk of the price transfer device 4 The card button 54 is pressed to announce the confirmation procedure.
[0033]
For example, when the payment card is a credit card, since the customer's signature is required on the payment slip, the reverse button 52 of the price transfer device 4 is pressed, and the payment slip is sent to the customer section CA side. At the same time, an announcement is sent to the payment slip after signing into the storage compartment 46 of the rotating case 44 for return. When the payment slip is sandwiched between binders and the binder is hooked on the locking edges 59 provided in the respective storage sections 46 of the rotation case 44, the payment slip is stably dropped without dropping into the price transfer device 4. Can be delivered by hand. If the customer signs the payment card and again inserts the payment slip together with the binder into the storage compartment 46 of the rotating case 44 and sends it back, the store clerk confirms the signature.
[0034]
Thus, after all the liquidation or confirmation is completed, the store clerk delivers the change or payment card to the customer by the price transfer device 4 and the packaged product 55 by the product confirmation device 3, respectively. The change or payment card is put into the storage compartment 46 to be viewed from the store clerk compartment EA side of the rotating case 44 of the price transfer device 4, and the packaged product 55 is placed in the case 19 of the product confirmation device 3 and the upper and lower doors 28. , 29 is closed. Then, the store clerk presses the operation button H, sends an announcement that the payment is completed and the product is to be delivered, sends a change or payment card to the customer side CA image, and the opaque partition plate 20 and the transparent partition of the product confirmation device 3 Open the plate 21 together. This announcement allows customers to collect change or payment cards and receive goods without delay. The store clerk can confirm that the customer has received the product 55 and collected the change or payment card from the viewing window 30 of the upper door 28 for receipt of the product 55 and from the confirmation window 48 for payment. The operation button H also opens the outlet 10. At the time of delivery of the product, the change or payment card may be delivered through the product confirmation device 3 together with the product 55. In this case, the change or payment card delivered with the product 55 is kind to the customer if it is put in a separate basket.
[0035]
The store clerk confirms that the customer has completely passed through the outlet 10, and then presses the operation button I to lower both the partition plates 20 and 21 of the product confirmation device 3 and simultaneously closes the outlet 10 and opens the entrance 8 The customer who opened the room will be given an appreciation and an announcement requesting re-visiting the store, and the next customer who refrained will be announced to enter the room. The operation button I has the role of resetting all the lamps to the initial state, that is, the waiting lamp 31 is turned on. In this way, in the store structure of the present invention, the store clerk and the customer basically do not face each other, so the presence of an announcement that guides the behavior of such a customer is important, and an appropriate announcement for each milestone in the procedure Allocating the service leads to smoother customer service.
[0036]
In the product confirmation stage, if the corresponding product is as large as clothing 7, the store clerk uses the large product confirmation device 2. As shown in FIG. 11, the store clerk who ordered the garment 7 opens the hinged door 18 and hangs the garment 7 on the commodity confirmation section GV (the back of the opaque partition plate), then closes the hinged door 18 and opens the rotating case 6. Invert. Accordingly, as shown in FIGS. 12 and 13, the customer can confirm the clothes 7 through the transparent plate 17. The confirmation work is similar to the above-described procedure, and the garment 7 that has been approved by the customer is turned over again by rotating the rotating case 6 and collected by the store clerk, and then delivered to the customer using the small product confirmation device 3.
[0037]
When the customer moves to the fitting room 5, the entrance 9 to the fitting room 5 is closed. The fitting room 5 is provided with a large product confirmation device 2 and a small product confirmation device 3 similar to the cash register room 1. The large product confirmation device 2 in the fitting room 5 is a product delivery port with the front surface of the rotating case 6 open, and the customer receives and returns the product to try on via the large product confirmation device 2. (Refer to FIG. 11 and FIG. 12, the configuration without the transparent plate 17 in each figure). A shelf for storing the clothes of the undressed customers may be provided facing the customer compartment CA.
[0038]
If the customer is satisfied with the product through the try-on, the product is returned once and the price or payment card is passed to the store clerk through the small product confirmation device 3. The store clerk who receives the price or payment card and the merchandise confirms the price or payment card and wraps the merchandise at the same time, and this time, the small merchandise confirmation device 3 delivers the change or payment card and the merchandise to the customer. At this stage, the clerk opens the exit 58 of the fitting room 5, and the customer leaves the exit 58 of the fitting room 5. Even in the above procedure, it goes without saying that it is preferable to send an appropriate announcement in accordance with the operation of the apparatus.
[0039]
【The invention's effect】
According to the present invention, in a store structure in which a store is separated into a store clerk section and a customer section by a merchandise display shelf and a register room, customer service in the register room can be performed more finely. First, by providing the product confirmation device and the price transfer device, the customer can confirm the product again at the payment stage, so that the customer can purchase with peace of mind. In addition, by using different product confirmation devices depending on the size of the product, it is possible to create a confirmation form suitable for each large item such as clothes, while small items are peeped. Can confirm
[0040]
By providing a fitting room adjacent to the cash register room, if the customer is willing to purchase, then going to the cash register room will be able to carry out everything from fitting to money transfer without interruption, improving convenience. This connection between the cashier room and the fitting room is a one-way street from the entrance to the exit as a private room so that customers can move without sharing each other, enabling smooth payment and delivery of goods. It is.
[0041]
As described above, a feature of the present invention is that a series of operations related to the exchange of goods and prices can be carried out smoothly without the customer and the store clerk meeting each other, but each smoothly proceeds. . In addition, as is clear from the above procedure, all customers have a one-to-one correspondence with the store clerk, and an equal and courteous service can be implemented, and the store clerk has trouble, such as confirming the work using the lamp. Even if you are a person, you can receive enough customers.
[Brief description of the drawings]
FIG. 1 is a plan view showing an arrangement relationship in a cash register room to which the present invention is applied.
FIG. 2 is a front view of a product confirmation device and a price transfer device.
FIG. 3 is a rear view of the product confirmation device and the price transfer device.
4 is a cross-sectional view taken along the line AA in FIG. 3 showing a small product confirmation device in a normal state.
5 is a front view of the normal state of FIG. 4;
6 is a cross-sectional view corresponding to the AA cross section in FIG.
7 is a front view at the time of confirmation in FIG. 6;
8 is a cross-sectional view corresponding to the AA cross section in FIG. 3 showing the product confirmation device at the time of delivery.
FIG. 9 is a front view of the delivery shown in FIG. 8;
10 is a cross-sectional view taken along the line BB in FIG. 3 showing a price transfer device.
FIG. 11 is a partially broken perspective view showing an operation of hanging clothes on a product confirmation section of a rotating case in a large product confirmation device.
FIG. 12 is a partially broken perspective view of the stage in which the rotating case is rotated after the clothes are suspended.
13 is a front view corresponding to FIG. 2 in the state of FIG.
[Explanation of symbols]
1 Cash register room
2 Large product confirmation device
3 Small product confirmation device
4 Price transfer device
5 fitting room
6 Rotating case in large product confirmation device
13 Opaque dividers in large product confirmation devices
15 Upper rotating disk
16 Lower rotating disk
20 Opaque dividers for small product confirmation devices
21 Transparent partition plates for small product confirmation devices
43 Partition plate in rotating case of price transfer device
44 Rotating case for price transfer device
46 Storage compartment
58 Fitting room exit
CA customer compartment
EA clerk section
GV product confirmation section
GD product display section
A Operation button (at the start of customer service)
B Operation button (product confirmation stage)
C Operation button (if the product is wrong)
D Operation button (confirmation stage of replaced product)
E Operation button (if you want to try on)
F Operation button (when the product is approved)
G Operation button (Payment stage)
H Operation button (product delivery stage)
I Operation button (Reset customer service)

Claims (1)

商品陳列棚及びレジルームを境界として舗区画を店員区画及び客区画に隔離した店舗構造において、
レジルームに商品確認装置及び代金授受装置を備えてなり、
商品確認装置は、
商品を収納できる大きさのケースを、独立して開閉する不透明仕切板及び透明仕切板により、店員区画に面した側と客区画に面した側とに分画して構成され、
透明仕切板を残して不透明仕切板を開いて店員区画に面した側に置いた商品を客区画から確認させ、不透明仕切板及び透明仕切板を共に開いて店員区画に面した側に置いた商品を店舗区画から客区画へ受渡させ、
代金授受装置は、
金銭又は支払カードを収納できる大きさの回転ケースを、回転軸と平行な仕切板により、前記金銭又は支払カードを収納する複数の収納区画に分画して構成され、
客区画側から覗く位置で代金又は支払カードを投入させた収納区画を、回転ケースの回転により店員区画側へ移動させ、
逆に店員区画側から覗く位置で釣銭又は支払カードを投入させた収納区画を、回転ケースの回転により客区画へ移動させて、金銭又は支払カードを店員と客との間で授受させることを特徴とする店舗構造。
At the store structure to isolate the store 舗区picture to clerk compartment and the customer defines a product display shelf and Rejirumu as a boundary,
Be equipped with a goods check equipment and price exchange apparatus to Rejiru arm,
Product confirmation device
The case of a size that can store the product is divided into an opaque partition plate and a transparent partition plate that are opened and closed independently, and is divided into a side facing the store clerk compartment and a side facing the customer compartment,
The product placed on the side facing the store clerk with both the opaque partition plate and the transparent partition plate opened, allowing the product placed on the side facing the store clerk to be confirmed from the customer compartment, leaving the transparent partition plate open Is delivered from the store section to the customer section,
The price transfer device is
A rotating case of a size capable of storing money or a payment card is divided into a plurality of storage compartments for storing the money or payment card by a partition plate parallel to the rotation axis.
Move the storage compartment into which the price or payment card is inserted at the position where you look from the customer compartment side to the clerk compartment side by rotating the rotating case,
On the contrary, the storage section into which change or payment card is inserted at the position viewed from the store clerk section is moved to the customer section by the rotation of the rotating case, and the money or payment card is exchanged between the store clerk and the customer. Store structure.
JP14069099A 1999-05-20 1999-05-20 Store structure Expired - Fee Related JP4408481B2 (en)

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JP4496259B2 (en) * 2008-05-21 2010-07-07 東芝テック株式会社 Fitting room terminal
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