JP4231722B2 - Order management program and order management method - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an order management program and an order management method for managing the number of orders in a service provided on the assumption that a predetermined number of orders determined by the number of people are received, and in particular, to ensure a predetermined number of orders determined by the number of people. In addition, the present invention relates to an order management program and an order management method capable of accepting orders early.
[0002]
[Prior art]
In recent years, service forms that provide a combination of different types of services are increasing. For example, in a karaoke box, a private room for singing songs is provided, music is provided, and food and drinks in the private room are also provided.
[0003]
When providing different types of services in this way, in order to manage each service in an integrated manner, in the client-server karaoke LAN system shown in Patent Document 1, the selection of music and the order of food and drink are the same. A system that performs the above procedure is constructed.
[0004]
[Patent Document 1]
Japanese Patent Laid-Open No. 10-161670
[0005]
[Problems to be solved by the invention]
By the way, when providing different types of services in combination, it is not always necessary to make a profit for each service, and there is a case where a fee is set so as to make a profit for the entire service to be provided. For example, in a karaoke box, on the premise that each customer orders food and drink, the room fee for a private room and the provision fee for music may be set low.
[0006]
In this way, a fee system that obligates each customer to place at least one order is generally called a “one-order system”. In addition, some menus that can provide a menu used for the one-order system, such as a drink (one-drink system), are also available. In this case, the food ordered by the customer is not counted as a one-order number and each customer is obliged to order some drink.
[0007]
Although this one-order system is widely accepted by users due to its low overall charges, it has the complexity of knowing the number of customers and confirming that the number of orders received has been received. .
[0008]
Conventionally, the management of the number of orders in this one-order system or the like has been left to the employees and has not been automated. However, as described above, the management of the number of orders is very labor intensive, and if the management is not sufficiently performed, there is a problem that overlooked that the necessary orders are insufficient. Such oversight of shortage of orders results in a large loss in a service form that secures profits at the price of food and drink.
[0009]
In other words, the conventional order management cannot automatically manage orders in a complex service, resulting in a loss. Therefore, in recent years, there has been a demand for an order management program and an order management method that can automate such a complex order management and reliably and quickly receive a required number of orders.
[0010]
The present invention has been made to solve the above-mentioned problems caused by the prior art, and automates complex order management. In particular, it is possible to reliably and quickly receive a predetermined number of orders determined by the number of people. An object of the present invention is to provide an order management program and an order management method.
[0011]
[Means for Solving the Problems]
  In order to solve the above-described problems and achieve the object, an order management program according to the invention of claim 1 includes:This is an order management program that allows a computer to manage the number of orders of goods for centralized management of each service when providing services that provide goods in the room together with services that provide the room. Information on the number of customers, information on the room used by the customer, and information indicating whether the customer in the room is using a one-order system that obligates the customer to place an order for the number of items And a one-order flag indicating whether or not a customer in the room is using the one-order system in association with the room based on each information input in the room-entry reception procedure. And a one-order quota indicating the number of items to be ordered, which is determined by the number of customers in the room, and a one-order number indicating the number of items ordered by the one-order system in the room are stored in the storage unit. In order, when receiving an order of goods from a room using the one-order system, an order reception procedure for receiving input of information on the room and information on the ordered goods, and the number of the ordered goods, A procedure for adding to the one-order number associated with the room that received the order; a procedure for determining whether the one-order number for the room is less than the one-order quota associated with the room; Displaying the remaining one-order number to be received from the room when it is determined that the one-order number is less than the one-order quota;The computer is executed.
[0012]
  According to the invention of claim 1, the order management program includes:When the number of one-order items is less than the one-order quota, the remaining number of items that are eligible for one-order items to be received from the room is displayed..
[0013]
  The order management program according to the invention of claim 2 is the invention of claim 1,The procedure for adding the number of ordered items to the number of one-order items is based on the information input in the order receiving procedure, and whether or not the items are subject to the one-order system in association with each item. Referring to the menu master that holds the item, it is determined whether or not the ordered item is subject to the one-order system. , Adding to the one-order numberIt is characterized by.
[0014]
  According to the invention of claim 2, the order management program includes:Add the one-order number when the ordered item is a one-order target product.
[0015]
  The order management method according to the invention of claim 3 is:This is an order management method in which a computer executes the management of the number of items ordered for centralized management of each service when providing a service providing a room together with a service providing an item in the room. Whether the computer uses the information on the number of customers, the information on the room used by the customer, and whether or not the customer in the room uses a one-order system that requires the customer to place an order for the number of items. An entry acceptance step for accepting input of information to be shown, and whether or not a customer in the room is using a one-order system in association with the room based on each information inputted in the entry acceptance step A one-order flag, a one-order quota indicating the number of items to be ordered, which is determined by the number of customers in the room, and a one-order number indicating the number of items to be ordered in the room. An order receiving step for receiving information on the room and information on the ordered item when receiving an order for the item from a room using the one-order system; Adding the number of items to the one-order number associated with the room for which the order has been received, and whether the one-order number for the room is less than the one-order quota associated with the room. And executing a step of displaying a remaining one-order number to be received from the room when it is determined that the one-order number is less than the one-order quota.
[0016]
  According to the invention of claim 3, the order management method comprises:When the number of one-order items is less than the one-order quota, the remaining number of items that are eligible for one-order items to be received from the room is displayed..
[0017]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, an order management system for a karaoke box will be described as a preferred embodiment of an order management program and an order management method according to the present invention with reference to the accompanying drawings.
[0018]
FIG. 1 is a schematic configuration diagram illustrating a schematic configuration of an order management system for a karaoke box according to the present embodiment. As shown in FIG. 1, the order management system 1 includes an input unit 11, a display unit 14, a control unit 12, and a storage unit 13.
[0019]
Here, the input unit 11 is an input device such as a keyboard or a mouse, and the display unit 14 is a display device such as a liquid crystal display or a CRT.
[0020]
Moreover, the control part 12 has the room entry process part 21, the order process part 22, and the room leaving process part 23 in the inside. When a customer comes to the karaoke box, the room entry processing unit 21 inputs a room to be used, the number of people to be used, a charge course to be used, and the like, and performs a process of issuing a room entry slip. Further, when receiving an order for food and drink from the customer, the order processing unit 22 stores the order content in the storage unit 13 and performs processing for managing the order content. Further, the exit processing unit 23 calculates the total amount of the room usage fee, the music provision fee, and the provided food and drink fee and issues an accounting slip when the customer ends the use. .
[0021]
More specifically, the order processing unit 22 includes an order quantity monitoring unit 22a and a warning processing unit 22b. When the charge course is “one order system”, the order quantity monitoring unit 22a monitors the number of orders corresponding to the one order and compares it with the number of people in the room. It is determined whether or not. As a result of monitoring by the order quantity monitoring unit 22a, the warning processing unit 22b performs a process of issuing a warning when the order quantity has not reached the required quantity. This warning may be displayed for a store employee, and the employee may prompt the customer, or may be displayed on a display provided in each room.
[0022]
The storage unit 13 stores order status data 13a, menu master 13b, room master 13c, fee master 13d, and room status data 13e. The order status data 13a is data indicating whether or not the one-order system is used for each room, how many menus corresponding to the one-order are ordered, and how many people are using the room. The menu master 13b is data indicating information related to items provided in the store, and the room master 13c is data indicating information related to each room. Furthermore, the charge master 13d is data indicating information related to the charge course, and the room state data 13e is data indicating the use situation of each room.
[0023]
A specific example of information stored in the storage unit 13 is shown in FIG. FIG. 2A is a specific example of the order status data 13a. As shown in the figure, the order status data 13a includes items of “room No.”, “room name”, “one-order target flag”, “order counter”, and “number of people”. The item “room No.” is a number uniquely assigned to each room, and is used to identify the room. The item “room name” is an item indicating a name given to the room.
[0024]
On the other hand, the item “one-order target flag” is a flag for identifying whether or not the one-order system is used in using the room. Specifically, when using a room, if the one-order system is used, the value of the item “one-order target flag” is set to “0”, and if the one-order system is not used, the item “one-order target” is used. The value of “Flag” is set to “1”.
[0025]
Further, the item “order counter” is data indicating the number of one-order target menus ordered in the room. The item “number of people” indicates the number of users in the room.
[0026]
FIG. 2B is a specific example of the menu master 13b. As shown in the figure, the menu master 13b has items of “menu No.”, “menu name”, “unit price”, and “one-order target flag”. The item “Menu No.” is a number uniquely assigned to each menu, and is used to specify the menu. The item “menu name” is an item indicating the name of the menu, and the item “unit price” is an item indicating the unit price of the menu.
[0027]
On the other hand, the item “one order target flag” is a flag for identifying whether or not the menu is a one order target. Specifically, if the menu is subject to one-order, the value of the item “one-order subject flag” is set to “0”, and if the menu is not subject to one-order, the value of “one-order subject flag” Is set to “1”.
[0028]
That is, a customer who uses the one-order system needs to order one by one from a menu whose one-order target flag value is “0”. If the customer orders one item at a time from a drink, the one-order target flag value for the drink in the menu is “0” and the one-order target flag value for the food is “1”. It has become. Therefore, no matter how much food is ordered, the number of orders prescribed in the one-order system is not satisfied, and a predetermined number of drinks must be ordered.
[0029]
FIG. 2C is a specific example of the room master 13c. As shown in the figure, the room master 13c has items of “room No.”, “room name”, and “rate of charge”. The items “room No.” and “room name” are items indicating a number uniquely assigned to each room and a name given to the room, as in the order status data 13a.
[0030]
On the other hand, the item “rate of charge” is an item indicating how to calculate the charge for the room. In a karaoke box or the like, there are cases where a fee is set for each room and a fee is set depending on the number of users, so this item determines which fee system is used for the room.
[0031]
FIG. 2D is a specific example of the charge master 13d. As shown in the figure, the charge master 13d has items of “room No.”, “charge”, “corresponding day of the week”, and “time zone classification”. The item “room No.” is a number uniquely assigned to each room, like the order status data 13a, and is used for specifying the room. The item “fee” is an item indicating a fee determined by the item “corresponding day of the week” and the item “time zone classification”.
[0032]
In industries such as karaoke boxes, where the number of visitors varies greatly depending on the day of the week and time of day, different charges may be set depending on the day of the week and time of day. For example, since the number of users on weekdays is small and the number of users on holidays is large, the weekday fee is set lower than the holiday fee. Also, the number of users during the day is set lower than the number of users at night. The fee master 13d is set so that the fee is determined from the day of the week and the time zone. In addition, even if the day of the week and the time zone are the same, a plurality of fees may be set for the day of the week and the time zone so that a desired fee system can be selected from a plurality of fee courses.
[0033]
FIG. 2E is a specific example of the room state data 13e. As shown in the figure, the room state data 13e has items of “room No.”, “room entry time”, “expected time to leave”, “one order quota”, “one order number”, and “number of people”. . The item “room No.” is a number uniquely assigned to each room, like the order status data 13a, and is used for specifying the room. The item “room entry time” is data indicating the time when the customer has entered the room, and the item “scheduled room leaving time” is the time when the customer is scheduled to leave the room. In a karaoke box or the like, it is common to select a use time in advance when a customer enters the room. The scheduled leaving time can be used for charge management, waiting time management, warning when the leaving time is approaching, etc. by inputting the use time selected by the user when entering the room.
[0034]
The item “one order quota” is a value indicating the quantity of one order to be ordered by the customer. Furthermore, the item “one order number” is data indicating the number of one-order target menus ordered in the room, and the item “number of people” indicates the number of users in the room. That is, if the value of the item “one order number” does not satisfy the value of the item “one order quota”, it can be understood that the guest in the room has not yet ordered the required one order. The value of the item “One Order Norm” is determined by the item “Number of People”, and if all the guests in the room are using the one order system, the value of the Item “One Order Norm” is the value of the item “Number of People”. It becomes equal to the value of “”.
[0035]
Next, the processing operation in the control unit 12 will be described. FIG. 3 is a flowchart for explaining the processing operation of the room entry processing unit 21. As shown in the figure, when a new customer visits, the room entry processing unit 21 first performs a room entry process (step S101). Specifically, the room entry process is a process of inputting the number of customers, the room to be used, the room entry time, the room exit time, and the charge course.
[0036]
Next, the room entry processing unit 21 determines whether or not the input fee course uses the one-order system (step S102). If the input fee course does not use the one-order system (No at Step S102), the room entry processing unit 21 sets the one-order target flag of the order status data 13a to “1” (Step S110), A non-one-order entry ticket is issued (step S110), and the process is terminated.
[0037]
On the other hand, if the input fee course uses the one-order system (step S102, Yes), the room entry processing unit 21 sets the one-order target flag of the order status data 13a to “0” (step S103). ) And issue a room entry processing slip by the one-order system (step S104). Thereafter, the room entry processing unit 21 sets the number of people in the one-order quota of the room state data 13e and sets “0” as the number of one-order (step S105).
[0038]
Thereafter, the room entry processing unit 21 displays the one-order state of the room, that is, the one-order norm and the number of one-order on the display unit 14 (step S106), and ends the process.
[0039]
Next, the processing operation of the order processing unit 22 will be described. FIG. 4 is a flowchart for explaining the processing operation of the order processing unit 22. As shown in the figure, when a new order is received from a room that is used in the one-order system, the order processing unit 22 first selects a room that has been entered in the one-order system that is the ordering source ( In step S201, the ordered product (order) is input (step S202).
[0040]
Thereafter, the order processing unit 22 refers to the menu master 13b and determines whether or not the ordered product is a one-order target, that is, whether or not the value of the one-order target flag is “0” ( Step S203).
[0041]
If the ordered item is not a one-order target (No at Step S203), the order processing unit 22 performs a normal menu sales process (Step S211), and adds the ordered item to the specification (Step S212). ), The process is terminated.
[0042]
On the other hand, if the ordered item is a one-order target (step S203, Yes), the order processing unit 22 performs a sales process for the one-order target menu (step S204), and then the order quantity monitoring unit 22a performs room processing. It is determined whether or not the one-order number of the state data 13e is greater than or equal to the one-order quota (step S205).
[0043]
If the number of one-orders is equal to or greater than the one-order quota (step S205, Yes), since the necessary number of one-orders has already been received, the one-order state of the room is not displayed (step S206). However, if the number of one-order is less than the one-order quota (step S205, No), the required number of one-orders has not been received yet, and the remaining one-order number to be received from the room is displayed by the warning processing unit 22b. Displayed on the section 14 (step S221), and prompts the employee to ask for a deficiency.
[0044]
After step S206 ends or after step S221 ends, the order processing unit 22 adds the number of one-orders by the amount received this time (step S207), and ends the process. When the one-order number satisfies the one-order norm by the processing in step S207, that fact may be displayed on the display unit 14.
[0045]
By the way, it is desirable to monitor the number of one orders not only when a new order is received but also periodically. Therefore, the order processing unit 22 starts processing for periodically monitoring the order quantity. FIG. 5 is a flowchart for explaining the periodic processing operation of the order processing unit 22. As shown in the figure, the order management unit 22 first obtains time information and the entry time of each room (step S301). Subsequently, the order processing unit 22 determines whether or not a predetermined time has elapsed from the entry time of each room (step S302).
[0046]
Thereafter, the order quantity monitoring unit 22a determines whether or not the one-order number is less than the one-order quota for the room in which the predetermined time has elapsed since the entry time (step S302, Yes) (step S303). When the number of one-order is less than the one-order quota (step S303, Yes), the order processing unit 22 displays a warning instructing one-order sales promotion by the warning processing unit on the display unit 14 (step S304). finish.
[0047]
On the other hand, when the predetermined time has not elapsed since the entry time (step S302, No) and when the number of one-order satisfies the one-order quota (step S303, No), the order processing unit 22 does not display a warning. The process ends.
[0048]
As described above, in the order management system according to the present embodiment, when the one-order system is used, the number of one-orders determined based on the number of customers is stored in the room state data 13 as a one-order task. It memorize | stores, it determines whether the ordered goods are the object of one order with reference to the menu master 13b, counts the number of one-order object goods ordered as the number of one orders, one order number and one Since it is determined whether or not a necessary number of orders have been made by comparison with the order task, the number of one-orders can be automatically managed, so that the necessary number of orders can be reliably received.
[0049]
Further, by regularly comparing the number of one-order and the one-order task, a necessary number of orders can be received at an early stage. When a product ordered as one order is food or drink, it takes time from provision to consumption, so it is desirable for the customer to complete the order at an early stage. That is, by receiving the required number of orders at an early stage, there is an advantage that the store side can secure profits, and at the same time, there is an advantage that sufficient time for enjoying food and drink can be provided to the customer side.
[0050]
Note that an order management device specialized in order management can be obtained by realizing the functions of the respective processing units in the control unit 12 shown in the present embodiment as physically independent processing units. If the functions of the processing units are realized by software, an order management program that can be executed on a general-purpose computer can be obtained.
[0051]
(Appendix 1) An order management program for managing the number of orders in a service provided on the assumption that a predetermined number of orders determined by the number of people are received.
Number of people acquisition procedure for acquiring the number of people,
Storing an order history, and based on the order history and the number of people acquired by the number of people acquisition procedure, an order number monitoring procedure for monitoring whether or not the predetermined number of orders are received;
As a result of monitoring by the order number monitoring procedure, a warning procedure for outputting a warning when the number of orders received is less than the predetermined number;
An order management program for causing a computer to execute.
[0052]
(Supplementary note 2) The order management program according to supplementary note 1, wherein the order quantity monitoring procedure repeats the monitoring of the order quantity at predetermined time intervals.
[0053]
(Supplementary Note 3) An order management method for managing the number of orders in a service provided on the assumption that a predetermined number of orders determined by the number of people are received.
A number of people acquisition step of acquiring the number of people;
An order number monitoring step of storing the order history, and monitoring whether or not the predetermined number of orders have been received based on the order history and the number of people acquired by the number of people acquisition step;
As a result of monitoring by the order number monitoring step, a warning step of outputting a warning when the number of orders received is less than the predetermined number;
An order management method comprising:
[0054]
(Supplementary note 4) The order management method according to supplementary note 3, wherein the order quantity monitoring step repeats monitoring the order quantity at a predetermined time interval.
[0055]
(Supplementary Note 5) An order management apparatus for managing the number of orders in a service provided on the assumption that a predetermined number of orders determined by the number of people are received,
Number of people acquisition means for acquiring the number of people;
Order number monitoring means for storing the order history, and monitoring whether or not the predetermined number of orders have been received based on the order history and the number of people acquired by the number of people acquisition means;
As a result of monitoring by the order number monitoring means, warning means for outputting a warning when the number of orders received is less than the predetermined number;
An order management apparatus comprising:
[0056]
(Supplementary note 6) The order management apparatus according to supplementary note 5, wherein the order quantity monitoring unit repeats monitoring the order quantity at predetermined time intervals.
[0057]
【The invention's effect】
  As described above, according to the invention of claim 1, the order management program isWhen the number of one-order items is less than the one-order quota, the remaining number of items that are eligible for one-order items to be received from the room is displayed.It is possible to obtain an order management program that can reliably receive orders.
[0058]
  According to the invention of claim 2, the order management program isIf the ordered item is a one-order target product, the number of one-order items will be added. Therefore, orders for items not covered by the one-order system will not be counted as required. Accurate and reliable number orderIt is possible to obtain an order management program capable of receiving orders.
[0059]
  According to the invention of claim 3, the order management method comprises:When the number of one-order items is less than the one-order quota, the remaining number of items that are eligible for one-order items to be received from the room is displayed. There is an effect that an order management method can be obtained.
[Brief description of the drawings]
FIG. 1 is a schematic configuration diagram illustrating a schematic configuration of an order management system for a karaoke box according to an embodiment.
FIG. 2 is an explanatory diagram illustrating a specific example of information stored in a storage unit illustrated in FIG. 1;
FIG. 3 is a flowchart for explaining the processing operation of the room entry processing unit shown in FIG. 1;
4 is a flowchart illustrating a processing operation of an order processing unit shown in FIG.
FIG. 5 is a flowchart for explaining a periodic processing operation of the order processing unit shown in FIG. 1;
[Explanation of symbols]
1 Order management system
11 Input section
12 Control unit
13 Memory unit
13a Order status data
13b Menu master
13c Room master
13d fee master
13e Room condition data
14 Display section
21 Entrance processing department
22 Order processing department
22a Order quantity monitoring unit
22b Warning processing section
23 Exit processing section

Claims (3)

This is an order management program that allows a computer to manage the number of orders of goods for centralized management of each service when providing services that provide goods in the room together with services that provide the room. And
  Input of information on the number of customers, information on the room used by the customer, and information indicating whether or not the customer in the room is using a one-order system that obligates the customer to place an order for the number of items And admission procedure to accept
  Based on each information input in the room entry reception procedure, a one-order flag indicating whether or not a guest in the room is using the one-order system in association with the room, and the number of guests in the room A procedure for storing a one-order quota indicating the number of items to be ordered and a one-order number indicating the number of items ordered by the one-order system in the room in the storage unit;
  An order reception procedure for receiving input of information on the room and information on the ordered item when receiving an order for the item from the room using the one-order system;
  Adding the number of ordered items to the number of one-orders associated with the room that received the order;
Determining whether the one-order number of the room is less than the one-order quota associated with the room;
  Displaying the remaining one-order number to be received from the room when it is determined that the one-order number is less than the one-order quota;
An order management program that runs a computer. The procedure of adding the number of ordered items to the number of one-order items is based on the information input in the order receiving procedure, and whether or not the item is subject to a one-order system in association with each item. Referring to the menu master to be held, determine whether the ordered item is subject to one-order system, and if it is determined to be subject to one-order system, the number of ordered items is 2. The order management program according to claim 1, wherein the order management program is added to the one-order number. This is an order management method in which a computer executes the management of the number of items ordered for centralized management of each service when providing a service providing a room together with a service providing an item in the room. And
  Computer
  Input of information on the number of customers, information on the room used by the customer, and information indicating whether or not the customer in the room is using a one-order system that obligates the customer to place an order for the number of items An entrance reception step for receiving,
  Based on each information input in the room entry step, the one-order flag indicating whether or not the guest in the room is using the one-order system in association with the room, and the number of customers in the room Storing in the storage unit a one-order norm indicating the number of items to be ordered and a one-order number indicating the number of items to be ordered in the room in the room;
  An order receiving step for receiving an input of information on the room and information on the ordered item when receiving an order for the item from the room using the one-order system;
  Adding the number of ordered items to a one-order number associated with the room for which the order has been received;
Determining whether the one-order number of the room is less than the one-order quota associated with the room;
  Displaying the remaining one-order number to be received from the room when it is determined that the one-order number is less than the one-order quota;
The order management method characterized by performing.

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