JP4186807B2 - How to change ticket information - Google Patents

Description

  The present invention relates to a technique for changing ticket information that is an electronic ticket. In particular, the present invention relates to a technology for changing information related to a transportation ticket to a transportation user including a train. In particular, it relates to a technology for changing ticket information after purchase.

  Conventionally, when multiple tickets are purchased together by friends or family members, the representative goes to the station counter to change the reservation information for all purchased tickets such as departure time and segments, etc. A staff member asks a staff member to change the reservation of the ticket, and the station staff changes the reservation of the ticket.

  There is a conventional technique in which after a ticket is sent according to a ticket purchase request from a mobile phone, ticket issuance information is recorded, and information on a ticket purchaser is recorded, whereby a post-sales ticket can be managed. (See Patent Document 1).

JP 2002-352031 A

  However, the following problems occur in the conventional technology. When changing reservation information for tickets purchased together, all tickets must be submitted to the station staff. In this case, if the purchased ticket has already been transferred to a plurality of users, the reservation change requester must collect the ticket. For this reason, the burden of a change requester requires a lot of work and time. Moreover, in patent document 1, when changing collectively, a representative must tell the content which changes to all the users, and a user must change. For this reason, there is a possibility that a communication error from the representative to the user may occur.

  In addition, vacant seats may occur just before departure due to changes in the ticket. The present invention provides a system for collectively changing reservation information of electronic tickets, and a system for managing changes of electronic tickets that allow a fee to be collected according to the number of changes and the time of change.

  An object of the present invention is to provide a batch change management system for electronic ticket information purchased in a batch that solves the above problems.

  In order to achieve the above object, the present invention provides a mechanism for changing reservation information in which a plurality of purchased electronic tickets are managed as a group and a mechanism for managing changes in reservation information. The present invention includes electronic tickets such as sports, entertainment, concerts and admission tickets in addition to electronic tickets.

  More specifically, the present invention includes the following. When purchasing an electronic ticket, for example, a train acceptance means for receiving information such as train name, departure date, departure time, departure station (boarding station), arrival station, number of users, user information, for example, train name The transmission means for transmitting the departure date, departure time, number of users to the reservation management server, and the reservation management server, for example, the train name, departure date, departure time, seat for each user, electronic boarding number A reservation information receiving means, an electronic ticket transmitting means for transferring an electronic ticket purchased by a representative to another user, a change accepting means for receiving changed electronic ticket information when the electronic ticket is changed, A transmission means for transmitting the changed reservation application information to the reservation management server, a changed reservation information receiving means composed of the reservation information changed from the reservation management server, and a changed electronic ticket that notifies the user of the changed information. Send electricity A ticket transmitting unit, a system characterized assignment management comprising a change control means for managing the number of times changing the electronic ticket.

  Furthermore, in the present invention, when the electronic ticket has a time restriction such as a designated ticket, it is included to determine whether or not to change the condition depending on whether or not this condition is still satisfied. For example, in the case of a movie that starts at 10:00, the computer is configured to change if the current time is after 10:00. On the contrary, when 10 o'clock has passed, a configuration in which the change is not allowed may be adopted. Further, in the case of an electronic ticket, the computer receives information indicating the operation status and information indicating the ticket check status from the train operation system, and whether the train designated by the electronic ticket has departed from the departure station and / or It may be determined whether or not the electronic ticket is used. For example, if the train leaves the departure station and an electronic ticket is used, no change is allowed. Also, if the train does not depart from the station, the electronic ticket is changed. Furthermore, it is good also as a structure which does not permit the change of the electronic ticket before the fixed time of use time. In addition, the present invention includes a configuration in which the change fee is changed according to how long the usage request is received before the usage time.

According to the present invention, the user can change the transferred electronic ticket information one at a time rather than one by one, so that the burden of changing the ticket is reduced. In addition, the railway operator can collect the fee from the user who changes the ticket by managing the number of times of change. In addition, when the ticket is changed just before departure, for example, one hour before departure, the risk of operating without vacant seats can be avoided or suppressed by increasing the fee, for example.
Embodiments of the present invention will be described below with reference to the drawings.

  FIG. 1 shows an overall system configuration diagram of the present case. The description of FIG. 1 will be given below.

  First, the mobile terminal 100 of the representative 10, the mobile terminal 1000 of the person transferring the ticket, the reservation receiving server 200, the reservation processing server 300, the payment processing server 400, and the station server 500 are connected via a WAN or a dedicated line. Yes. Each server and terminal includes a storage device such as a memory and a hard disk, and a processing device such as a CPU, and the processing device executes information processing according to a program stored in the storage device. The mobile terminal is a mobile phone, PHS, or PDA that has communication means or can be communicated by adding the communication means to the mobile terminal, and has a display device such as a liquid crystal display. ing. Furthermore, the portable terminal may be equipped with a non-contact type IC chip or a contact type IC chip.

  Hereinafter, the processing content of this Embodiment is demonstrated using FIGS.

  FIG. 2 shows a flow when purchasing a plurality of tickets at once. The purchase flow will be described below with reference to FIG.

  First, in S <b> 1, the terminal 100 of the representative 10 performs a collective purchase request process for a plurality of electronic tickets to the transfer management server 200. This is the information necessary for applying for a train to be reserved after confirming availability to the reservation management server 300, such as train name, boarding station, arrival station, departure date (or train operation date), departure time, credit number, Application information 101 including the number of applicants and information for identifying the user of the electronic ticket, for example, user information 102 including the e-mail address of the transferor and the e-mail of the transferee are stored in the reservation reception server 200. Send. Specific examples of this are shown in FIGS.

  Next, in S <b> 2, the transfer management server 200 performs a reservation application process for the reservation management server 300. In this case, the application management server 200 that has received the application information 101 and the user information 102 transmits the application information 101 and the credit number and password of the user information to the reservation processing server 300.

  Next, in S3, the reservation processing server 300 performs a reservation process. If the reservation is impossible, the reservation disable information is returned to the transfer management server, and the representative 10 is notified of the reservation disable information from the transfer management server. On the other hand, if a reservation meeting the conditions of the application information 101 is possible, the application information is registered in the reservation processing DB 301 and a unique purchase number is generated for the reservation processing DB 301. And information specifying that the reservation is secured, for example, purchase number, train name, boarding station, arrival station, departure date, departure time, seat number for the number of users, electronic ticket number for the number of users Such reservation information 302 is transmitted to the transfer management server 200. In addition, information specifying that the electronic ticket has been purchased, for example, purchase information 303 including a purchase number, a credit number, a password, a purchase price, a departure date, and a departure time is transmitted to the settlement processing server 400. Specific examples of this are shown in FIGS.

  Next, in S4, the payment processing server 400 performs payment processing. In this case, the payment processing server 400 that has received the purchase information 303 registers the purchase information in the payment processing DB and performs the payment processing. In the present invention, the present invention is not limited to the commonly used credit settlement, but may include a mechanism for performing credit settlement after confirming the use of an electronic ticket, or immediate settlement using electronic money or a debit card. Further, in the present invention, the purchaser pays the charges for the user in a lump, but it may include a mechanism for making a settlement for each user after transferring the electronic ticket to the user.

  Next, in S <b> 5, the transfer management server 200 performs reservation information recording processing on the transfer management DB 201. The transfer management server 200 that has received the reservation information 303 registers transfer management information 204 including at least the passenger information 102, the reservation information 303, and the number of changes in the transfer management DB 201. Then, reservation confirmation information 202 is transmitted. Specific examples of this are shown in FIGS.

  FIG. 3 shows a flow of transferring electronic tickets purchased in a batch to the user.

  First, in step 6, the transfer management server 200 performs transfer notification processing to the user. In this case, after the transfer management server 200 registers the transfer management information 204, the purchase number and the download URL set for each user are transmitted to the e-mail of each user.

  Next, in step 7, the user performs electronic ticket download processing on the transfer management server 200 using the information terminal. In this case, when the user's mobile terminal accesses the URL received by e-mail, the electronic ticket information is transmitted from the transfer management server 200 using a communication means such as HTTP or FTP. Then, after receiving the electronic ticket, the portable terminal 1000 transmits reception confirmation information to the transfer management server 200. When the transfer management server receives the reception confirmation information, the transfer to the transferor is completed. In this case, when the reception confirmation information is not received, for example, retransmission processing or a transmission error notification to the representative is performed. Although the present invention includes downloading an electronic ticket from a portable terminal, the present invention is not limited to a portable terminal, and a mechanism for writing electronic ticket information from a PC to an IC card may be used. A specific example of electronic ticket information is shown in FIG.

  Alternatively, the purchaser may receive all electronic ticket information as a representative and show all electronic tickets to the station staff so that they can pass through the ticket gate. Alternatively, the purchaser may input at least a purchase number, a credit number, and a personal identification number into the ticket issuing terminal and issue a ticket for the number of people using a paper medium.

  FIG. 4 shows a flow when changing a ticket purchased in a lump. Below, the change flow of an electronic ticket is demonstrated using FIG. The information to be changed is information such as a boarding station, an arrival station, a scheduled departure date, and a departure time.

  First, in step 8, the representative performs a batch change request process for electronic ticket information to the transfer management server. In this case, the representative transmits the purchase number and the changed application information to the transfer management server 200. A specific example is shown in FIG.

  Next, in step 9, the transfer management server 200 performs a change request process for the transfer management DB. The transfer management server 200 acquires the number of changes from the transfer management information 204 of the transfer management DB 201 based on the purchase number, and transmits the changed application information 103 and the number of changes to the reservation management server 300. A specific example is shown in FIG.

  Next, in step 10, the reservation management server 300 performs reservation information change processing. For example, if there is no vacant seat and the ticket cannot be changed, the reservation management server 300 transmits the non-changeable information to the transfer management server 200. On the other hand, if the ticket can be changed, the reservation information 303 is canceled from the reservation management DB 301 based on the purchase number before the change, the changed application information 103 is registered in the reservation management server, and a new purchase number is registered. Assign. Then, the number of changes is incremented by 1, and the changed reservation information 103 and the number of changes are transmitted to the transfer management server 200. In addition, information for identifying that the reservation information has been changed, at least the purchase number before the change, a new purchase number, the purchase price, the departure date, the departure time, and the number of changes are sent to the settlement processing server 400. .

  Next, in step 11, the payment processing server 400 performs a payment information changing process. In this case, the purchase information registered in the payment processing DB is canceled based on the purchase number, the changed purchase information is newly added, and the payment processing is performed. At this time, for example, if the number of changes is two or more, the change fee can be charged. It is also possible to raise the change fee for a change from the departure date and departure time to the point of departure, for example, one hour before the boarding time.

  Next, in step 12, the transfer management server 200 performs registration content change processing. This sends the purchase number before the change and the purchase number after the change to the station server of the boarding station. The station server deletes the purchase number before the change and registers the purchase number after the change in the station server DB 501. In this case, the electronic ticket with the purchase number before the change cannot pass through the ticket gate. Then, the reservation information 303 that has already been registered is overwritten with the changed reservation information. Then, the change completion information is transmitted to the representative portable terminal. A specific example is shown in FIG.

  In the present invention, the electronic ticket is changed before passing through the ticket gate. However, the electronic ticket may be changed in the same flow after passing through the ticket gate. In this case, information that can be changed may be limited, for example, the boarding date cannot be changed.

  Next, a process for notifying the user of the electronic ticket changed in a batch and changing the ticket will be described.

  First, in step 13, the transfer management server 200 performs a change notification process to the user. In this case, after the transfer management server 200 changes the transfer management information 204, a new purchase number and a download URL set for each user are transmitted to the e-mail of each user.

  Next, in step 14, the user downloads the electronic ticket 203 to the transfer management server 200 using the information terminal 1000. This is because when the user's mobile terminal accesses the URL received by e-mail, the purchase management number before the change and the electronic ticket information after the change are received from the transfer management server 200 by communication means such as HTTP or FTP. . Then, after receiving the electronic ticket, the portable terminal 1000 transmits reception confirmation information to the transfer management server 200. When the transfer management server receives the reception confirmation information, the transfer to the transferor is completed. The portable terminal 1000 overwrites the ticket information after the change with the ticket information before the change from the received purchase number before the change. In the present invention, the electronic ticket is downloaded by accessing the center from the mobile terminal. However, the electronic ticket information is not limited to the mobile terminal, and the electronic ticket information is written from the PC to the IC card, or purchased from the ticket issuing terminal at the station. A ticket may be issued by designating a number.

  The present invention is not limited to changing the ticket in a lump, and can be changed one by one. Further, when a group discount is applied when a plurality of sheets are purchased in a lump, for example, it may be prohibited to change one by one in order not to change the boarding section.

  FIG. 5 shows a flow when the user passes the ticket gate using an electronic ticket. The following describes the flow after making a reservation or after changing the reservation until passing through the ticket gate.

  First, in step 15, the transfer management server 200 performs purchase number notification processing for the station server 500. In this case, after the transfer management server 200 receives the reservation information, the purchase number is transmitted to the station server 500 installed at each station. Moreover, when a change is suitable for a boarding ticket, the purchase number before a change and the purchase number after a change are transmitted.

  Next, in step 16, the station server 500 performs purchase number registration processing in the station server DB 501. If the purchase number received by the station server 500 is not registered in the station server DB 501, the purchase number is registered in the station server DB 501. When there is a change, two types of purchase numbers are received before and after the change, and the purchase number that matches the purchase number before the change is deleted from the station server DB 501. Then, the changed purchase number is registered.

Next, in step 17, the user performs electronic ticket information transmission processing on the ticket gate. In this case, the electronic ticket information is read from the reader when the user holds the electronic ticket information held by the non-contact IC chip, for example, on the portable terminal 1000 over the reader of the ticket gate. Then, the electronic ticket information is transmitted to the station server 500.
Next, in step 18, the station server DB 501 performs electronic ticket information confirmation processing. This is because, among the electronic ticket information received by the station server 500, at least the boarding date and the boarding station of the electronic ticket information are confirmed by the location and date of the station server 500, and the purchase number received by the station server DB 501 exists. Confirm whether to do. At this time, if a purchase number is registered in the station server DB 501 and there is no error in the boarding date of the electronic ticket and the boarding station, a passable signal is transmitted to the ticket gate and the gate of the ticket gate is opened. On the other hand, if the purchase number is not registered in the station server DB 501 or if there is an error in the boarding date of the electronic ticket and the boarding station, an impassability signal is transmitted to the ticket gate and the gate of the ticket gate is closed.

  The present invention enables more efficient operation in the operation of an electronic ticket system that handles electronic tickets,

1 shows an embodiment of the present invention and shows a system configuration diagram. The one example of the present invention is shown and the purchase flow of an electronic ticket is shown. The transfer flow of an electronic ticket which shows one Example of this invention is shown. The one example of the present invention is shown and the change flow of an electronic ticket is shown. 1 shows an embodiment of the present invention and shows a flow when a user passes a ticket gate with an electronic ticket. An example of information necessary for reservation is shown. An example of information identifying the user of an electronic ticket is shown Shows an example of information that identifies a reservation Shows an example of information that identifies the purchase of an electronic ticket An example of the transfer management DB 201 is shown. An example of electronic ticket information Shows an example of changed application information An example of the changed application information 103 and the number of changes is shown. The example of a screen which displays reservation confirmation information 202 is shown. Shows an example of a screen that displays change completion information

Explanation of symbols

10 ... representative 100 ... portable terminal 101 ... application information 102 ... user information 103 ... changed application information 200 ... transfer management server 201 ... transfer management DB
202 ... Reservation confirmation information 203 ... Electronic ticket information 204 ... Transfer management information 300 ... Reservation management server 301 ... Reservation management DB
302 ... Purchase information 303 ... Reservation information 400 ... Payment server 401 ... Payment DB
500 ... Station server 501 ... Station server DB
1000 ... mobile terminal

Claims (4)

  An information terminal used by a user of an electronic ticket, a station server connected to a ticket gate in a station, a transfer management server for managing information on a plurality of electronic tickets already purchased by a representative, A ticket information changing method for changing ticket information of a plurality of electronic tickets purchased by the representative using a ticket information management system connected to a reservation management server for making a reservation,
  The reservation management server has reservation information for specifying that a reservation is secured in the reservation management database, and includes first reservation information including a first purchase number that is a purchase number for identifying reservation processing of the reservation. Store and
  The transfer management server stores the reservation information and user information that is information for identifying users of the plurality of purchased electronic tickets in association with each other in the transfer management database,
  The station server stores the first purchase number in a station server database;
  The information terminal transmits a purchase number and changed application information that is information for changing electronic ticket information of the plurality of electronic tickets already purchased to the transfer management server,
  The transfer management server transmits the changed application information transmitted to the reservation management server,
  The reservation management server makes a vacancy inquiry corresponding to the changed application information, determines whether the changed application information can be changed, and if the electronic ticket can be changed, the changed reservation process Generating a second purchase number that is a purchase number for identifying the second purchase number and transmitting the second reservation information including the generated second purchase number to the transfer management server;
  The transfer management server transmits the first purchase number and the second purchase number to the station server,
  The station server deletes the first purchase number stored in the station server database,
  The ticket information changing method, wherein the station server registers a second purchase number in the station server database.   The ticket information changing method according to claim 1,
  The transfer management information further includes a first change count that is the number of times the plurality of purchased electronic ticket information has been changed,
  The transfer management server further extracts the first change count associated with the first purchase number from the transfer management database,
  The transfer management server further transmits the extracted first change count to the reservation management server,
  The reservation management server, when the electronic ticket is changeable, transfers the second change count, which is a change count obtained by increasing the first change count by one, and the second reservation information, to the transfer management. A ticket information changing method, wherein the ticket information is transmitted to a server.   In the ticket information changing method according to claim 2,
  The ticket information management system further includes a settlement server for performing settlement processing of the electronic ticket,
  The ticket information changing method, wherein the payment server performs a payment process for charging a change fee when the second change count is equal to or greater than a predetermined change count.   The ticket information changing method according to claim 1, further comprising:
  The information terminal of the user specified by the user information receives the first purchase number and the ticket information of the plurality of purchased electronic tickets after the change, and receives the reception confirmation information as the transfer management server. Ticket information changing method, characterized by:

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