JP4110495B2 - Unmanned contract system and customer terminal - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a method for detecting and teaching a customer's entry deficiency when accepting a contract in an unmanned contract machine.
[0002]
[Prior art]
In recent years, in the consumer finance industry, unattended automatic contract acceptance systems have been highly evaluated as new services in the multimedia era. The reasons include privacy considerations, high functionality and user-friendly operability from the customer side. From the financial company's point of view, there are reductions in the reception space, diversity of installation locations, and labor cost savings. In other words, the unattended automatic contract acceptance system only needs to secure a place for installing a customer terminal as an interface for exchanging contract processing between the customer and an operator terminal (or host computer). Therefore, it is possible to acquire a customer not in a large store but also in an unattended store where a highly functional and user-friendly customer terminal is installed. Therefore, it is considered that the demand for unattended automatic contract reception systems will increase in the future.
[0003]
Next, contract application processing in a general unattended automatic contract system will be described. The customer enters items such as name and address into a predetermined part of a predetermined application form. The written application form is converted into image data by a scanner or the like in the customer terminal, and transmitted to an operator terminal in a certain store through a communication line or the like. The transmitted image data is displayed as an image on the display means of the operator terminal in order to receive the operator's check. Based on the image, the operator checks for incomplete entries. If there are no deficiencies in the contents, the fact is transmitted to the customer terminal and shown to the customer, and for example, data transmission to the host computer, examination, card issuance, etc. are performed. If an incomplete entry is found, the fact is transmitted to the customer terminal via the communication line, and the contents are shown to the customer. When the customer corrects the deficiency of the entry based on the indicated contents, the customer terminal transmits the image data to the operator terminal again, and the operator checks. Repeat until there are no deficiencies.
[0004]
[Problems to be solved by the invention]
However, in such an unattended automatic contract system, the operator needs to check until it is confirmed that there is no incomplete entry based on the image displayed on the operator terminal. This increases the load on the operator. In addition, the characteristics of the unmanned contract system that saves labor costs will be lost. Moreover, it is necessary to connect to the communication line by this number of times, and time must be spent for this purpose. Accordingly, customer service time per person also increases.
[0005]
Therefore, it has been desired to realize a method for detecting a deficiency in entry that can reduce the load on the operator who checks for deficiencies, reduces the number of communication line connections as much as possible, and shortens the customer service time.
[0006]
[Means for Solving the Problems]
In the unmanned contract system according to the present invention, a customer terminal for a customer himself to perform an operation necessary for a contract and an operator terminal for an operator to perform a contract review are connected via a communication line, and each of the customer terminal and the operator terminal is provided. In the unmanned contract system that performs transmission and reception of signals including various data via the transmission / reception means, the customer terminal uses image acquisition means for acquiring image data from an application form in which matters relating to the contract are filled, and image data, A character recognition means for extracting entered characters and converting them into character codes; and a judgment means for judging whether or not the entry items of the application form meet predetermined requirements based on the recognition result of the character recognition means. Until the means determines that the entry on the application form satisfies the predetermined requirements, the processing of (1) to (4) is repeated,
(1) by filling deficiencies displayed on the display means a was locations and contents (2) said image acquisition means to the customer, to reacquire application form part of the filling deficiencies have been corrected as image data
(3) Using character recognition means, convert to character code based on re-acquired image data
(4) The determination means determines whether or not the predetermined requirement is satisfied based on the recognition result by the character recognition means. If the entry of the application form satisfies the predetermined requirement, the image data is stored in the operator terminal. An operator terminal that receives the image data transmitted from the customer terminal and transmits a signal including a confirmation instruction, and a confirmation instruction input by which the confirmation instruction by the operator is input. Means.
[0007]
In addition, the customer terminal according to the present invention is connected to the operator terminal through which the operator conducts the contract review via a communication line, and the customer terminal that transmits and receives various signals to and from the operator terminal is filled with the matters related to the contract. Image acquisition means for acquiring the image data of the application form, character recognition means for extracting characters related to the entered items from the image data and converting them to character code data, and the entry items of the application form satisfy the prescribed requirements (1) to (4) until the judgment means judges that the entry items of the application form satisfy a predetermined requirement. Repeat
(1) Display the location and contents that were not filled in for the customer on the display means.
(2) Use the image acquisition means to re-acquire the application form where the incomplete entry has been corrected as image data.
(3) Using character recognition means, convert to character code based on re-acquired image data
(4) Based on the recognition result by the character recognition means, the judgment means determines whether or not a predetermined requirement is satisfied.
If the entry items in the application form satisfy predetermined requirements, the operator terminal is caused to transmit a signal including image data to the transmission / reception means.
[0008]
In the present invention, the document data is extracted from the inserted document before the customer terminal related to the unattended contract transmits the image data of the document (application form) to the operator terminal, and the entry items of the document are predetermined. Determine whether the requirements are met. If the entry satisfies a predetermined requirement, the document data is transmitted to the operator terminal. If the entry does not meet the prescribed requirements, display and teach to the customer who inserted the document that the entry does not meet the prescribed requirements.
[0009]
DETAILED DESCRIPTION OF THE INVENTION
Embodiment 1. FIG.
FIG. 1 is a block diagram of an unattended contract system for realizing the entry defect detection method according to the first embodiment of the present invention. Reference numeral 1 denotes a customer terminal which is a contract terminal. Customer terminal 1 includes control processing means 10, document reading means 11, instruction input means 12, storage means 13, display means 14, transmission / reception control means 15, card issuing means 16, ASF (Auto Sheet Feeder) 17A, printer 17B, camera 18 and sensor 19. Reference numeral 2 denotes an operator terminal. The operator terminal 2 includes at least an operator control processing means 20, an operator instruction input means 21, an operator display means 22, and an operator transmission / reception control means 23. Reference numeral 3 denotes a communication line for exchanging data and signals between the customer terminal 1 and the operator terminal 2.
[0010]
In the customer terminal 1, 10 is a control processing means. The control processing means 10 includes a means control unit 10A, a character conversion unit 10B, a coordinate calculation unit 10C, and a determination unit 10D. The means control unit 10A controls each means and transmits an instruction signal for giving an instruction. The character conversion unit 10B performs character recognition, extracts characters read as images (images), and converts them into character codes. The coordinate calculation unit 10C detects a rectangular frame (hereinafter referred to as a rectangle) included in the image data, and performs a coordinate calculation of the start point and the end point thereof. The determination unit 10D determines the type of document and determines whether items to be filled in are entered.
[0011]
FIG. 2 is a diagram illustrating an example of a document to be processed. In FIG. 2, the entry is composed of the document type, name, address, and telephone number. Each entry is entered at a predetermined position in a rectangular frame printed in advance. Here, the document type is a unique number assigned in advance for each document for which an unattended automatic contract can be accepted. The number representing the document type and the surrounding rectangle are the same regardless of the document type (in this embodiment, the rectangle at the top position in the document insertion direction represents the number of the document type in each document. Printed on the surrounding rectangle). Reference numeral 11 denotes a document reading means. The document reading means 11 is composed of, for example, a scanner. The document reading means 11 optically reads the inserted document and converts it into image data based on an instruction from the means control unit 10A of the control processing means 10. Reference numeral 12 denotes instruction input means. The instruction input unit 12 is composed of, for example, a touch panel. The instruction input unit 12 converts an instruction input from a customer into a corresponding customer instruction signal and transmits it to the control processing unit 10.
[0012]
FIG. 3 is a diagram illustrating an example of a check table. The check table is a table that is referred to in order to check the document type of the input document and the input items of the document. In FIG. 3, as data for indicating each input item, an item code indicating the input item, an essential code indicating whether the input is required, an attribute code indicating whether the input is in Japanese or only alphanumeric characters, and Consists of coordinate data (hereinafter referred to as absolute coordinate data of the start point and end point) of the rectangle that encloses each input item (the document insertion direction is the upper left corner of the rectangle) and the end point (the document insertion direction is the upper right corner of the rectangle) Data to be stored is stored. The storage means 13 holds this check table. It also stores format data for representing each document as display data. Further, the image data converted by the document reading means 11 is temporarily stored.
[0013]
Reference numeral 14 denotes display means. The display means 14 is composed of, for example, a CRT. The display unit 14 performs display to the customer based on the display data transmitted from the control processing unit 10. Reference numeral 15 denotes a transmission / reception control means composed of a multimedia communication control device or the like. When receiving the instruction signal, the transmission / reception control unit 15 transmits the image data transmitted from the control processing unit 10 to the operator terminal 2 through the communication line 3. Reference numeral 16 denotes a card issuing means. The card issuing means 16 performs processing such as embossing and issues a card. Reference numeral 17A denotes an ASF, and reference numeral 17B denotes a printer. The ASF 17A or the printer 17B is used for issuing details when the customer makes a deposit or withdrawal. Reference numeral 18 denotes a monitoring camera. Reference numeral 19 denotes a sensor for detecting that a customer has come.
[0014]
On the other hand, in the operator terminal 2, when image data is input from the operator transmission / reception control means 23, the operator control processing means 20 displays the image data on an operator display means 22 constituted by, for example, a CRT. Then, based on the display, the operator inputs an instruction from an operator instruction input means 21 constituted by, for example, a touch panel, and confirms a seal stamp inquiry or the like. When the confirmation is completed, the operator inputs a confirmation instruction to the operator instruction input means 21. The operator instruction input means 21 transmits a confirmation instruction signal to the operator control processing means 20. The operator control processing means 20 transmits a confirmation instruction signal to the customer terminal 1 via the operator transmission / reception control means 23 and the communication line 3, and the customer terminal 1 performs subsequent processing (for example, result of seal inquiry result notification, examination result notification, Card issuance).
[0015]
The unmanned contract system according to the present embodiment checks the number of clear entries on the customer terminal 1 side before sending image data to the operator terminal 2, so that the number of exchanges between the customer terminal 1 and the operator terminal 2 The response time per customer is reduced, and the operator's work load is reduced. Actually, the control processing means 10 of the customer terminal 1 is composed of a computer. Therefore, although the control processing means 10 is divided into each part, actually, for example, based on a program (including an OCR program that is a character recognition program) stored in the storage means 13, the computer processes each part. Will perform the action.
[0016]
FIG. 4 is a flowchart showing the operation of the system of FIG. 1 centering on the control processing means 10. Based on FIGS. 1 to 4, the operation of the system of the present embodiment will be described focusing on the control processing means 10. First, when it is determined that a document has been inserted into the document reading means 2 (S1), the means control unit 10A of the control processing means 10 reads the document and converts it into image data to the document reading means 11. An instruction signal is transmitted (S2). When the instruction signal is input, the document reading means 2 optically reads the document and converts it into image data. Then, the image data is transmitted to the control processing means 10.
[0017]
When the image data is transmitted (S3), the coordinate calculation unit 10C of the control processing unit 10 detects the coordinates of a rectangle having a start point and an end point at the top of the document based on the transmitted image data (S4). . The detected coordinates are set as the relative coordinates of the start point and end point of the rectangle surrounding the character representing the document type. When the coordinate calculation unit 10C detects the relative coordinates of the start point and the end point, the coordinate calculation unit 10C refers to the check table of the storage unit 4 and compares the absolute coordinates of the start point and end point of the document type rectangle with the detected relative coordinates of the start point and end point. . The deviation of these values is the deviation of the document generated at the time of reading (S5). The deviation is calculated, and the relative coordinate calculation data is calculated. The relative coordinate calculation data is used when calculating relative coordinate data of the rectangles surrounding the input items based on the absolute coordinate data of the rectangles surrounding the input items stored in the check table of the storage unit 13. Is.
[0018]
When the coordinate calculation unit 10C calculates the relative coordinate calculation data, the character conversion unit 10B of the control processing unit 10 extracts the character converted as an image in the rectangular frame of the document type based on the OCR program. The character code is converted into a corresponding character code (S6). In the document of FIG. 2, the document type is a number “1001”.
[0019]
The determination unit 10D determines the type of document based on the character code converted by the character conversion unit 10B (S7). The coordinate calculation unit 10C refers to the check table held in the storage unit 13 and reads the absolute coordinate data of the start point and end point of the document type data “1001”. Based on the data, the coordinate data of the start point and end point of the rectangle surrounding each input item (this is set as the relative coordinate data of each input item) is calculated, and the coordinate is corrected due to document misalignment (S8). ).
[0020]
The character recognition unit 1B extracts characters described as names from the image data based on the relative coordinate data, and converts them into corresponding character codes (S9). Based on the data stored in the check table, the determination unit 10D determines whether or not the input item indicated by the converted character code satisfies a predetermined requirement (S10). Here, the predetermined requirement in the present embodiment is an essential input requirement whether the input item is an essential input item or an arbitrary input item, and the other is an attribute of the input item. Is an attribute requirement for whether the entry is in Japanese including alphanumeric characters and symbols or only in alphanumeric characters. From the check table of FIG. 3, the name of the document type “1001” is an indispensable input item, and the attribute is Japanese entry. The determination unit 10D determines whether an input item is entered based on the character code. Here, since it is indispensable to input the name, if it is determined that nothing is entered in the name column, it is determined that the entry is incomplete. In FIG. 2, since the name is entered, it is not incomplete. The determination unit 10D further determines the attribute based on the character code. Since the attribute of the name is Japanese, it is judged to be incomplete if there is only an alphanumeric entry. In the document of FIG. 2, the name is written in Japanese, so it is judged that there is no deficiency in the method of entry. When the determination unit 10D determines that there is an incomplete entry, the determination unit 10D causes the storage unit 13 to record the incomplete content code corresponding to the determination (for example, a name that is not entered or assigned according to a difference in attributes). (S11).
[0021]
Next, the character recognition unit 1B extracts characters described as addresses based on the relative coordinate data from the image data and converts them into corresponding character codes (S12). Based on the data stored in the check table, the determination unit 1D determines whether or not the input item converted into the character code satisfies a predetermined requirement (S13). From the check table of FIG. 3, the address of the document type “1001” is an indispensable input item, and the attribute must be Japanese. In the document of FIG. 2, the address is filled in, and the entry is written in Japanese, so it is judged that there are no deficiencies in the entry. If the determination unit 10D determines that there is an incomplete entry, the determination unit 10D stores an incomplete content code corresponding to the determination, for example, in the storage unit 13 (S14).
[0022]
The character recognition unit 1B extracts characters described as telephone numbers from the image data based on the relative coordinate data, and converts them into corresponding character codes (S15). Based on the data stored in the check table, the determination unit 10D determines whether or not the input item converted into the character code satisfies a predetermined requirement (S16). From the check table of FIG. 3, the telephone number of the document type “1001” is an indispensable input item, and the attribute needs to be only alphanumeric characters. Here, in the document of FIG. 2, although the telephone number is an indispensable entry, it is not entered. Therefore, the determination unit 10D determines that the telephone number is incomplete. If the determination unit 10D determines that there is an incomplete entry, the determination unit 10D stores an incomplete content code corresponding to the determination in, for example, the storage unit 13 (S17). In this case, an incomplete content code indicating that the telephone number is not entered is recorded in the storage means 13. In this way, if there are other input items, the input items are converted into character codes based on the image data, and it is determined whether or not a predetermined requirement is satisfied.
[0023]
If the determination unit 10D determines that any input item satisfies the predetermined requirement (S18), the means control unit 1A transmits an instruction signal for image data transmission to the transmission / reception control means 15 (S19). When the instruction signal is input, the transmission / reception control means 15 transmits the document image data to the operator terminal 20. The operator control processing means 20 causes the operator display means 22 to display an image (image) based on the transmitted image data. Based on the display, the operator finally confirms the items entered in the document. The operator makes a seal stamp inquiry and the like, and if there is no problem, inputs a confirmation instruction to the operator instruction input means 21. The operator instruction input means 21 to which the confirmation instruction is input transmits a confirmation instruction signal to the customer terminal 1. The means control unit 10A that has received the confirmation instruction signal via the transmission / reception control means 15 performs processing such as card issuance based on the instruction.
[0024]
FIG. 5 is a diagram showing a screen display example of the display means 14 in the case of incomplete entry. When the deficiency content code is recorded in the storage means 13, the means control unit 10 </ b> A reads the format data corresponding to the document from the storage means 13. Format data is display data created corresponding to each document. When the format data is read, all recorded defect content codes are determined, and processing based on the defect content codes is performed. The processing is to create a display data for displaying a message corresponding to the incomplete content code by adding a red frame to the rectangle surrounding the input item in the format data that has been read incompletely, and send it to the display means 14. (S20). The display means 14 performs display based on the transmitted display data, teaches the customer the location and content of the incomplete entry, and prompts the customer to re-enter.
[0025]
The means control unit 10A transmits a document discharge instruction signal to the document reading means 11 in order to return an incompletely filled document to the customer (S21). The document reading means 11 discharges the document when a document discharge instruction signal is transmitted.
[0026]
When the customer corrects the incomplete entry and inserts the document again, the document reading means 11 reads again, and the control processing means 10 remains the same until it determines that any input items satisfy the predetermined requirements. Repeat the operation.
[0027]
As described above, according to the first embodiment, an image obtained by optically reading and converting a document into which the document reading unit 11 is inserted before the customer terminal 1 transmits image data to the operator terminal 2. For the data, the coordinate calculation unit 10C detects the relative coordinates of the start point and end point of the frame in which the document type is described, and the character conversion unit 10B extracts the document type described in the frame as character code data. Based on this, the document shift and document type are judged, the relative coordinates of the start point and end point of each rectangular frame are calculated based on the document shift, each entry is extracted, and the entry is required Judgment is made based on the check data whether the attribute is an input item or the attribute is Japanese or alphanumeric only. If the requirement is satisfied, the image data is transmitted to the operator terminal 2 and the requirement is satisfied. If not, the format data in which the frame surrounding the entry is enclosed in a red frame is displayed together with the message data, prompts re-entry, repeats this until the requirement is satisfied, and before sending to the operator terminal 2 Since the obvious incompleteness is eliminated, the number of times of communication with the operator terminal 2 can be reduced, and the response time per customer can be shortened accordingly. Moreover, the workload of the operator who operates the operator terminal 2 can also be reduced.
[0028]
Embodiment 2. FIG.
In the above-described embodiment, the control processing means 10 only determines a predetermined requirement. However, for example, a name, a place name (address) that is not registered in the dictionary, and a number that cannot be used, has dictionary data. You may make it search and judge the entry of the telephone number by.
[0029]
Embodiment 3. FIG.
In the above-described embodiment, only the image data is transmitted to the operator terminal 2, but the converted character data may be transmitted to the operator terminal 2 together with the image data.
[0030]
Embodiment 4 FIG.
In the above-described embodiment, the input item frame that does not satisfy the predetermined requirement is displayed with a red frame and displayed together with the message. However, the present invention is not limited to this, and teaching by voice is possible. May be performed.
[0031]
【The invention's effect】
As described above, according to the present invention, before the customer terminal transmits the document data to the operator terminal, the document data is extracted from the inserted document, and the entry of the document satisfies a predetermined requirement. If the entry meets the prescribed requirements, the document data is sent to the operator terminal. If the entry does not meet the prescribed requirements, the entry meets the prescribed requirements. Since the location and content of the description that is not complete are displayed to the customer, the number of communication with the operator terminal can be reduced, and the response time per customer is shortened. In addition, the workload of the operator who operates the operator terminal is reduced.
[Brief description of the drawings]
FIG. 1 is a block diagram of an unattended contract system for realizing an entry defect detection method according to a first embodiment of the present invention.
FIG. 2 is a diagram illustrating an example of a document to be processed.
FIG. 3 is a diagram illustrating an example of a check table.
4 is a flowchart showing the operation of the system of FIG. 1 centering on the control processing means 10. FIG.
FIG. 5 is a diagram illustrating a screen display example of the display unit 14 in the case of incomplete entry.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 Customer terminal 10 Control processing means 10A Means control part 10B Character conversion part 10C Coordinate calculation part 10D Judgment part 11 Document reading means 12 Instruction input means 13 Storage means 14 Display means 15 Transmission / reception control means 16 Card issuing means 17A ASF
17B Printer 18 Camera 19 Sensor 2 Operator terminal 20 Operator control processing means 21 Operator instruction input means 22 Operator display means 23 Operator transmission / reception control means 3 Communication line

Claims (8)

A customer terminal for the customer himself to perform an operation necessary for the contract and an operator terminal for the operator to perform the contract review are connected via a communication line, and the customer terminal and the operator terminal are mutually connected via transmission / reception means respectively provided. In an unattended contract system that sends and receives signals including various data,
The customer terminal is
Image acquisition means for acquiring image data from an application form filled in with the matters related to the contract;
Character recognition means for extracting written characters from the image data and converting them into character codes;
Judging means for judging whether or not the entry items of the application form satisfy a predetermined requirement based on a recognition result by the character recognition means;
Until the determination means determines that the entry items of the application form satisfy a predetermined requirement, the processing of (1) to (4) is repeated,
(1) Display the location and contents of the deficiency for the customer on the display means (2) Re-acquire the application form in which the deficiency of the deficiency is corrected as image data by the image acquisition means (3) The character recognition means converts the character code based on the re-acquired image data. (4) The judgment means judges whether a predetermined requirement is satisfied based on the recognition result by the character recognition means. Means for transmitting a signal containing the image data to the operator terminal if the entry of the form meets a predetermined requirement,
The operator terminal is
Operator transmission / reception means for receiving the image data transmitted from the customer terminal and transmitting a signal including a confirmation instruction;
An unmanned contract system comprising: a confirmation instruction input means for inputting a confirmation instruction by an operator.   2. The unmanned contract system according to claim 1, wherein the customer terminal further comprises card issuing means for issuing a card when a signal including the confirmation instruction is transmitted.   3. The determination unit according to claim 1 or 2, wherein the determination unit determines whether or not an item entered in the application form satisfies a predetermined condition based on requirement data stored in a storage unit. Unattended contract system. The unattended contract system according to any one of claims 1 to 3 , wherein the judging means distinguishes a place where the entry is incomplete from other places and surrounds it with a red line and displays it on the display means. The customer terminal further comprises voice teaching means,
The unattended contract system according to any one of claims 1 to 3 , wherein the determination means causes the voice teaching means to teach the location and content of the incomplete entry. The operator terminal is connected to the operator terminal for performing the contract examination via the communication line, and in the customer terminal that transmits and receives various signals with the operator terminal,
Image acquisition means for acquiring image data of the application form in which the matters relating to the contract are entered;
Character recognition means for extracting characters relating to the entered items from the image data and converting them into character code data;
Judging means for judging whether or not the entry items of the application form satisfy a predetermined requirement based on a recognition result by the character recognition means;
Until the determination means determines that the entry items of the application form satisfy a predetermined requirement, the processing of (1) to (4) is repeated,
(1) Display the location and contents of the deficiency for the customer on the display means (2) Re-acquire the application form in which the deficiency of the deficiency is corrected as image data by the image acquisition means (3) The character recognition means converts it into a character code based on the re-acquired image data. (4) The judgment means judges whether a predetermined requirement is satisfied based on the recognition result by the character recognition means. The customer terminal is characterized in that the operator terminal transmits a signal including the image data to the transmission / reception means if the entry item satisfies the predetermined requirement.   7. The customer terminal according to claim 6, wherein the determination means determines whether or not the matter entered in the application form satisfies a predetermined condition based on the requirement data stored in the storage means. . When a frame for entering each input item is set and a document in which the entry format is defined is inserted, it is transmitted via a signal transmission / reception control means including image data of the document, and an input confirmation instruction signal And a confirmation process for confirming the data of the document transmitted from the customer terminal. When a confirmation instruction is input, the confirmation instruction signal based on the confirmation instruction is transmitted to the customer terminal. In an unattended contract system with an operator terminal that transmits to
The customer terminal is
Storage means for storing the coordinate values of the start and end points of the frame for filling in the predetermined entry items, and the requirement data relating to the entry items in each frame, for each type of the document;
Display means for performing display based on the display signal;
Image acquisition means for optically reading the inserted document and converting it into image data;
From the image data converted by the image acquisition means, the coordinate values of the start point and end point of the frame in which the document type character representing the document type is entered are detected, and the document type character described in the frame is detected. Extracted as character code data, compares the value stored in the storage means as the coordinate value of the start point and end point of the frame in which the document type character is described, and the coordinate value of the detected start point and end point of the frame, and reads In order to calculate the deviation of the document that has occurred at the time, to determine the type of the inserted document based on the extracted character code data, and to fill in a predetermined entry for the determined type of document Of the coordinate values determined as the start point and end point of the frame, the coordinate values of the start point and end point of the frame determined as the entry of the type of the inserted document are based on the shift of the document. The character code data is extracted from the characters described in each frame based on the coordinate values of the start point and the end point after the correction, and the inserted document is based on the extracted character code data. Based on the requirement data stored in the storage means, it is determined whether each entry entered in the item satisfies the requirements stipulated in each entry of the determined document type, and the inserted When it is determined that the document satisfies the predetermined requirements, the image data is included in the signal as data of the document and transmitted to the operator terminal via the transmission / reception control unit, and the entry items are determined. If the document format data stored in advance for each document is determined, the requirement is not applied to the document format data of the inserted document. The display of the frame of the entry that has not been performed is performed separately from the frame of the entry that satisfies the requirement, and the processing is performed to display a message based on the requirement that does not meet the requirement. An unmanned contract system comprising control processing means for transmitting a display signal to the means.

Images