JP4037050B2 - Rack management apparatus and rack management method - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
This invention Based on the delivery of the new product and the request to collect the old product, the first combined rack composed of the first rack parts assembled in a dismountable manner for packing the new product and the disassembled in the dismountable manner for packing the old product. In addition, the present invention relates to a rack management apparatus and a rack management method for managing a second combined rack configured by rearranging a part of the first rack part to a second rack part. In particular, racks that can be used quickly and efficiently when new products such as copiers are delivered to customers using racks and old products already owned by customers are collected. Management device ,rack Management method About.
[0002]
[Prior art]
Conventionally, when a manufacturer receives an order for a product such as a copying machine or a facsimile from a customer, the product is packed in a packaging material using corrugated cardboard and delivered to the customer of the ordering party, and the used packaging material is disposed of by the customer. It was left to.
[0003]
However, in order to deliver a product that is a precision machine, a packaging member using such corrugated cardboard or the like must have a certain level of strength, and even a disposable packaging member is relatively expensive. In view of environmental problems in recent years, the use of disposable packaging members increases the burden on the customer for disposal.
[0004]
For this reason, recently, an increasing number of cases are used repeatedly for delivery of goods using racks that can be disassembled or folded by rack parts such as resin and metal. For example, in Japanese Patent Application No. 11-290551 filed by the applicant of the present application, two adjacent ones can be freely changed so that the intervals between the columns can be freely attached to the four corners of the pallet on which the article is placed. There is described an article transporting and storing apparatus in which a connecting member is provided between the supporting columns, and when a pallet from which the supporting columns are removed is stacked up and down, a supporting column unit formed of the supporting columns and the connecting member can be accommodated therein.
[0005]
[Problems to be solved by the invention]
However, even if the conventional rack represented by this prior art is used, although the number of times of repeated use of the rack is extended, there arises a problem that the rack operation is complicated due to the characteristics of the reuse.
[0006]
For example, when a new product of a copier is delivered to a customer, an old product already owned by the customer is often collected on the spot. If the shape of the new product differs from that of the old product, Since the same rack cannot be used together, there is a problem that a delivery rack for a new product and a collection rack for an old product must be brought separately.
[0007]
Especially recently, the burden on customers regarding the disposal of electrical appliances has increased, so there is a tendency for customers who want to collect old products to purchase new products. How to recover efficiently is an extremely important issue. This is not limited to electrical appliances, but self-propelled devices other than image forming devices, non-self-propelled devices, devices that do not function alone, components that form the device, liquids that are reduced to heat sources or power, gases, or solids. The same applies to containers and empty containers that are contained, or to be transported such as a solid, non-food or food or drink that is reduced to a heat source or power.
[0008]
The present invention has been made to solve the above-mentioned problems caused by the prior art, such that a new product such as a copying machine is delivered to a customer using a rack, and an old product already owned by the customer is collected. Racks that can be operated quickly and efficiently Management device ,rack Management method The purpose is to provide.
[0009]
[Means for Solving the Problems]
In order to solve the above-described problems and achieve the object, the rack according to the invention of claim 1 Management device Is Based on the delivery of the new product and the collection request for the old product, the first combined rack composed of the first rack parts assembled in a dismountable manner for packing the new product, and the dismountable for packing the old product A rack management device for managing a second combined rack configured by reassembling a part of the assembled first rack part to a second rack part, the rack part part read at a delivery or storage destination When the rack information management unit that stores the position information of the rack parts together with the information and the reception information of the collection request for the old product are input, based on the part information and the position information stored in the rack information management unit The type of the second rack part required for collecting the old product to be collected is obtained, and the second rack part excluding the first rack part used for delivery of the new product is obtained. And when the second rack part required for collecting the old product to be collected is at the collection base based on the identification result of the collection rack part identification unit identified as A collection instruction unit for transmitting instruction data for supplying the rack parts to a terminal device connected to the network and installed at the collection base or the delivery base; It is provided with.
[0010]
According to the invention of claim 1, The rack part position information is stored together with the part information of the rack part read at the delivery or storage destination. When the collection information for the old product collection request is input, the collection is performed based on the stored part information and the position information. The type of the second rack part required for the collection of the target old product is obtained, and among these, the one excluding the first rack part used for delivery of the new product is specified as the second rack part, and the specification result When the second rack part required for collecting the old product to be collected is at the collection base, the instruction data for supplying the second rack part is connected to the network and installed at the collection base or the delivery base. Send to terminal device So I decided new product When Old product The rack parts that can be used in common can be efficiently used to deliver and collect articles.
[0029]
Claims 2 The rack management method according to the invention includes a first combined rack composed of first rack parts assembled in a dismountable manner for packing a new product based on a delivery request for a new product and a collection request for the old product; A rack management method for managing a second combined rack configured by rearranging a part of a first rack part assembled in a dismountable manner for packing the old product into a second rack part, Rack information management department Rack information management process for storing rack part position information together with rack part part information read at a delivery or storage destination; The collection rack parts identification section When the acceptance information of the collection request for the old product is input, the second information required for collecting the old product to be collected based on the part information and the position information stored in the rack information management process. A rack part specifying step for collecting rack parts, wherein a part excluding the first rack part used for delivery of the new product is specified as the second rack part. The collection instruction unit Based on the identification result of the collection rack component identification step, when the second rack component required for the collection of the old product to be collected is at the collection base, the instruction data for supplying the second rack component is displayed on the network. And a collection instruction step that is transmitted to a terminal device installed at the collection base or delivery base.
[0030]
This claim 2 According to the invention of Rack information management department Stores rack part position information along with part information of rack parts read at the delivery or storage location, The collection rack parts identification section When the receipt information of the old product collection request is input, the type of the second rack part required for collecting the old product to be collected is obtained based on the stored parts information and position information. Identify the second rack part excluding the first rack part used for delivery of The collection instruction unit Based on the specified result, if the second rack part required for collecting the old product to be collected is at the collection base, the instruction data for supplying the second rack part is connected to the network and sent to the collection base or delivery base. Since the transmission is made to the terminal device installed, it is possible to efficiently use rack parts that can be commonly used for the new product and the old product to deliver and collect the articles.
[0050]
DETAILED DESCRIPTION OF THE INVENTION
Exemplary embodiments of a rack operation management system, a rack operation management method, and a computer-readable recording medium storing a program for causing a computer to execute the method according to the present invention are described in detail below with reference to the accompanying drawings. explain.
[0051]
(Embodiment 1)
First, the rack used in the first embodiment will be described. FIG. 1 is a perspective view showing a configuration of a rack used in the present embodiment. As shown in the figure, the rack 10 is an assembly of a mounting table 11, a support column 12, an upper lid 13, and a pad 14 that can be disassembled.
[0052]
The mounting table 11 has two legs and a mounting plate integrally formed on both legs, and both legs are placed on an installation surface such as a floor surface. At this time, a gap into which the fork of the forklift can be inserted is formed between the installation surface and the mounting plate.
[0053]
The support column 12 is a support column that is detachably assembled to the four corners of the mounting table after the article is mounted on the mounting table, and the upper lid 13 is a lid for protecting the upper portion of the article that covers the upper portion of the supporting column 12. The pad 14 is a cushioning member formed according to the shape of the article to be conveyed, and is detachably assembled to the column 12.
[0054]
As described above, the rack 10 includes the mounting table 11, the support column 12, the upper lid 13, and the pad 14 as rack components. Each rack part is given a barcode. That is, the mounting table 11 is provided with the mounting table barcode 11a, the support column 12 is provided with the support bar code 12a, the upper lid 13 is provided with the upper cover barcode 13a, and the pad 14 is provided with the pad barcode. Is done. Therefore, even when such rack parts are used in an assembled state, the situation of each rack part can be grasped by reading the barcode at each base.
[0055]
The mounting table 11 is provided with a representative barcode 15 in addition to the mounting table barcode 11a. The representative bar code 15 is not a bar code as the mounting table 11 but a bar code given to the entire rack 10 associated with the component information constituting the rack 10. Therefore, when the representative barcode 15 is read at each site, the status of the rack 10 and each rack component that is a component of the rack 10 can be grasped without reading the barcode of each rack component. The bar code of the mounting table 11 can also be used as the representative bar code 15.
[0056]
Further, the rack 10 is configured such that an article having different shapes can be delivered by selecting and assembling the rack part according to the article. For example, when there are two types of copying machines A and B that differ only in height, if the column 12 is replaced with a long column, not only the copying machine A but also the copying machine B can be delivered.
[0057]
Next, each base handling the rack shown in FIG. 1 and the business flow will be described. FIG. 2 is an explanatory diagram for explaining each base handling the rack shown in FIG. Here, the case where the old product is collected at the time of delivery of the new product is shown.
[0058]
As shown in FIG. 2, the rack handling base includes a rack maker 20, a management center 21, a production base 22, a sales warehouse 23, a delivery shop 24, a rack collection base 26, and a product. There is a collection base 27.
[0059]
When the management center 21 orders a rack from the rack maker 20 and accepts delivery of the rack from the rack maker 20, the management center 21 responds to the order from the production base 22 for the new product for the production base 22. Supply the rack. Then, the production base 22 assembles a rack together with the new product, and ships the assembled new product to the sales warehouse 23, and the sales warehouse 23 ships the new product to the delivery work shop 24.
[0060]
On the other hand, when the rack collection base 26 receives an instruction to collect the old product from the management center 21, the rack collection base 26 supplies the rack part for collection to the delivery work shop 24. However, the rack collection base 26 does not supply all the rack parts required for collecting the old product, that is, all of the mounting table 11, the column 12, the upper lid 13, and the pad 14 to the delivery work shop 24.
[0061]
Specifically, comparing the delivery rack required for supplying the new product with the rack for collecting the old product, the rack parts that can be used in common are not supplied to the delivery work shop 24. Note that the management center 21 instructs what rack parts the rack collection base 26 supplies to the delivery work shop 24.
[0062]
Thereafter, the delivery work shop 24 receives an instruction of the delivery / collection procedure from the management center 21, and delivers the new product and collects the old product according to the instruction. Specifically, the product is shipped to the customer 25, and the product is unpacked and delivered by the customer. Then, the old product is packed using the rack parts necessary for collecting the old product among the rack parts used for the new product and the rack parts supplied from the rack collection base 26, and this is used for the new product. Collect together with empty rack parts.
[0063]
The empty rack parts for the new product are sent to the rack collection base 26 and the old product is delivered to the product collection base 27. The product collection base 27 unpacks it and sends an empty rack to the rack collection base 26. When the number of empty racks at the rack collection base 26 exceeds a predetermined number, the empty racks are returned to the management center 21.
[0064]
Next, the system configuration of the rack operation management system according to the first embodiment will be described. FIG. 3 is a configuration diagram showing a system configuration of the rack operation management system according to the first embodiment.
[0065]
As shown in the figure, this rack part management system includes a rack information management apparatus 30 that manages rack parts that are on standby or in use, a management center terminal 32 and a barcode reader 32a that are disposed in the management center 21, Production base terminal 33 and bar code reader 33a arranged in the production base 22, sales warehouse terminal 34 and bar code reader 34a arranged in the sales warehouse 23, and delivery work arranged in the delivery work shop 24 The system configuration is such that the store terminal 35 and the barcode reader 35 a are connected to the collection base terminal 36 and the barcode reader 36 a disposed at the rack collection base 26 via the public network 31.
[0066]
When the barcode attached to the rack part is read by the barcode reader disposed at each base, the information on the barcode is transmitted to the rack information management apparatus 30 together with the base ID and the reading time. For this reason, the rack information management apparatus 30 can manage not only the standby rack parts but also the status of the rack parts in use. In particular, by performing such management, it is possible to manage what rack parts are present at the rack collection base 26.
[0067]
As shown in FIG. 3, the rack information management apparatus 30 includes an input unit 30a, a display unit 30b, an interface unit 30c, a rack information management unit 30d, a rack information database 30e, and a collection rack part specifying unit 30f. And a collection instruction unit 30g and a control unit 30h.
[0068]
The input unit 30a is an input device such as a keyboard or a mouse, and the display unit 30b is a display device such as a liquid crystal panel or a display. The interface unit 30 c is a data input / output unit for transmitting and receiving data to and from the terminals 32 to 36 via the public line network 31.
[0069]
The rack information management unit 30d is a management unit that manages rack component information by using a rack information database 30e that stores information related to mounting tables, columns, upper lids, and pads that are rack components of various racks. For this reason, when the user inputs identification information of a desired rack part from the input unit 30a, the current status of the rack part can be acquired from the rack information management unit 30d and displayed on the display unit 30b. Further, for example, when the inventory status of the rack collection base 26 is designated, the rack parts located at the rack collection base 26 can be confirmed.
[0070]
The collection rack part identification unit 30f is a processing unit that identifies the collection rack part that the rack collection base 26 supplies to the delivery work shop 24. Specifically, the rack part necessary for collecting the articles to be collected. Of these, the one excluding the rack parts used for delivery of the articles to be delivered to the customer 25 is specified as the collection rack parts. By specifying the collection rack parts in this way, it is possible to prevent unnecessary rack parts from being delivered and operate the rack parts efficiently.
[0071]
The collection instructing unit 30g is a processing unit that gives an instruction related to supply of a delivery rack required for product delivery to the customer 25 and an instruction related to supply of a collection rack required for product recovery from the customer 25.
[0072]
Specifically, it is confirmed by using the rack information management unit 30d whether or not the collection rack component identified by the collection rack component identification unit 30f is located at the rack collection base 26, and the collection rack component is collected in the rack. If it is located at the base 26, the rack recovery base 26 is instructed to supply the collection rack parts to the delivery work shop 24.
[0073]
In contrast, if the collection rack part is not located at the rack collection base 26, the management center 21 is instructed to supply the collection rack part together with the delivery rack part to the production base 22.
[0074]
Further, the collection instruction unit 30g instructs the delivery work shop 24 to deliver and collect the product. For example, when a new product is collected and an old product is collected, the rack part to be used at the time of collection is instructed, and the product is collected using the rack part and the collecting rack part. The delivery work shop 24 is instructed.
[0075]
The control unit 30h is a control unit that performs overall control of the rack information management device 30. Specifically, if the barcode data, the site ID, and the reading time are received from the terminal devices 32-36 at each site, These data are output to the rack information management unit 30d. In addition, information is transmitted between the collection instruction unit 30g and the rack information management unit 30d.
[0076]
Next, a procedure for managing the status of rack parts by each site and the rack information management device 30 shown in FIG. 3 will be described. FIG. 4 is a flowchart showing a rack component status management procedure by each site and the rack information management device 30 shown in FIG. Here, a case where a representative barcode is to be read will be described.
[0077]
As shown in the figure, for example, when the representative barcode 15 given to the rack mounting table 11 is read by the barcode reader 36a of the rack collection base 26 (step S401), the rack collection base terminal 36 displays the representative bar code. The code ID is transmitted to the rack information management apparatus 30 together with the base ID and the reading time (step S402), and the transmission log is stored (step S403).
[0078]
On the other hand, when the rack information management device 30 receives this data (step S404), the rack information management device 30 specifies the mounting table, the support column, the upper lid, and the pad from the representative barcode ID (step S405), and stores the data in the rack information database 30e. (Step S406). Specifically, the correspondence between the representative barcode ID of the rack and the component parts of the rack is previously managed in a table, and each component is specified by searching the table with this representative barcode ID.
[0079]
Thereby, based on the representative barcode given to the rack, information on the mounting table, the support column, the upper lid, and the pad, which are rack parts forming the rack in use, can be updated. In particular, the rack information management unit 30d can manage what rack parts are present at the rack collection base 26.
[0080]
Next, a processing procedure for supplying new products and collecting old products by the rack information management apparatus 30 shown in FIG. 3 will be described. FIG. 5 is a flowchart showing a processing procedure when a new product is supplied and an old product is collected by the rack information management apparatus 30 shown in FIG.
[0081]
As shown in the figure, in this rack information management apparatus 30, when a new product delivery and old product collection instruction is received (step S501), the collection rack part specifying unit 30f collects the minimum required old product collection. The rack part for use is specified (step S502).
[0082]
Thereafter, the collection instructing unit 30g confirms whether or not the old product collection rack part is present at the rack collection base 26 (step S503), and when the old product collection rack part is not present at this rack collection base 26. (No in step S503), the management center 21 is instructed to supply the production site 22 with the new product rack parts and the old product collection rack parts (step S504), and then the delivery shop 24 collects the goods. A procedure / recovery procedure is instructed (step S507).
[0083]
On the other hand, if there is an old product collection rack part in this rack collection base 26 (Yes in step S503), the rack collection base 26 is made to deliver the old product collection rack part to the delivery work shop 24. In addition to instructing (step S505), the management center 21 is instructed to supply rack parts for new products to the production site 22 (step S506), and the delivery procedure and the collection procedure are instructed to the delivery work shop 24 (step S506). S507).
[0084]
As described above, in the first embodiment, the rack part specifying unit 30f for collection excludes the rack parts required for supplying the products to be supplied among the rack parts required for collecting the products to be recovered. The minimum required rack part for collection is specified, and the collection instruction unit 30g instructs the rack collection base 26 to supply this collection rack part to the delivery work shop 24, and to the delivery work shop 24. Since the product delivery and collection procedures are instructed, a new product such as a copying machine is delivered to the customer using a rack, and the old product already owned by the customer is collected quickly and efficiently. Can be operated.
[0085]
Here, for convenience of explanation, it has been described that the collection instructing unit 30g gives an instruction to the rack collection base 26 and the delivery work shop 24, but actually, the instruction is given to the rack collection base terminal 36 and the delivery work shop terminal 35. Data will be transmitted.
[0086]
(Embodiment 2)
By the way, in the first embodiment, the case where the old product is collected simultaneously with the delivery of the new product is shown. However, the present invention is not limited to this, and the old product is several days after the new product is delivered. May be recovered. Therefore, in the present embodiment, a case will be described in which an old product is collected several days after a new product is delivered. Also in this case, the rack configuration and system configuration are the same, and the description thereof is omitted.
[0087]
First, a business flow when delivering a new product according to the second embodiment will be described. FIG. 6 is an explanatory diagram for explaining a business flow when delivering a new product according to the second embodiment.
[0088]
As shown in the figure, when the management center 21 orders a rack from the rack maker 20 and receives the delivery of the rack from the rack maker 20, the management center 21 responds to the order from the production base 22 and the production base. A rack for a new product is supplied to 22 Then, the production base 22 assembles a rack together with the new product, and ships the assembled new product to the sales warehouse 23, and the sales warehouse 23 ships the new product to the delivery work shop 24.
[0089]
Thereafter, the delivery work shop 24 ships the product to the customer 25 based on an instruction from the management center 21, unpacks the product under the customer 25, collects the empty rack, and returns to the collection base 26. Send an empty rack. However, the delivery shop 24 does not collect all the rack parts used when the new product is delivered, but leaves the rack parts used when collecting the old product under the customer 25. This is because such rack parts are used again when collecting old products. If the customer does not accept the leftover, all rack parts are collected.
[0090]
Next, a business flow when collecting old products according to the second embodiment will be described. FIG. 7 is an explanatory diagram for explaining a business flow when collecting old products according to the second embodiment.
[0091]
As shown in the figure, when the rack collection base 26 receives an instruction to collect an old product from the management center 21, the rack collection base 26 supplies a rack part for collection to the delivery work shop 24. However, the rack collection base 26 does not supply all the rack parts required for collecting the old product, that is, all of the mounting table 11, the column 12, the upper lid 13 and the pad 14 to the delivery work shop 24. Only the rack parts that do not overlap with the distribution rack parts left under the customer 25 are supplied to the delivery work shop 24. Note that the management center 21 instructs what rack parts the rack collection base 26 supplies to the delivery work shop 24.
[0092]
Thereafter, the delivery work shop 24 receives an instruction of delivery / collection procedure from the management center 21 and collects the old product according to the instruction. Specifically, the old product is packed and collected using the rack parts left behind by the customer and the rack parts supplied from the rack collection base 26.
[0093]
When the old product is delivered to the product collection base 27, the empty rack unpacked at the product collection base 27 is sent to the rack collection base 26, and the number of empty racks exceeds a predetermined number at the rack collection base 26 In this case, an empty rack is returned to the management center 21.
[0094]
As described above, in the second embodiment, even when the old product is collected on a date different from the shipping date of the new product, a part of the rack parts used for the delivery of the new product is collected. Since it is configured to be reused from time to time, the rack can be operated quickly and efficiently.
[0095]
(Embodiment 3)
By the way, in the first and second embodiments, the case where the same kind of product is delivered and collected has been shown. However, the present invention is not limited to this, and can be applied to the case of handling different types of products. .
[0096]
Specifically, even if the product delivered to the customer 25 is an image forming apparatus such as a copying machine, and the product collected from the customer is a home appliance such as a refrigerator, the rack parts common to delivery and collection are By reusing, the rack can be operated quickly and efficiently.
[0097]
In this case, the business flow of the copying machine and the business flow of the refrigerator are completely different from each other. However, by using the management center 21, the delivery work shop 24, and the rack collection base 26 in common, the above-described cross-work rack A flow can be realized.
[0098]
【The invention's effect】
As described above, according to the invention of claim 1, The rack part position information is stored together with the part information of the rack part read at the delivery or storage destination. When the collection information for the old product collection request is input, the collection is performed based on the stored part information and the position information. The type of the second rack part required for the collection of the target old product is obtained, and among these, the one excluding the first rack part used for delivery of the new product is specified as the second rack part, and the specification result When the second rack part required for collecting the old product to be collected is at the collection base, the instruction data for supplying the second rack part is connected to the network and installed at the collection base or delivery base. Send to terminal device Because it was configured as new product When Old product Racks that can efficiently use rack parts that can be used in common and deliver and collect items Management device The effect that is obtained.
[0108]
Claims 2 According to the invention of Rack information management department Stores rack part position information along with part information of rack parts read at the delivery or storage location, The collection rack parts identification section When the receipt information of the old product collection request is input, the type of the second rack part required for collecting the old product to be collected is obtained based on the stored parts information and position information. Identify the second rack part excluding the first rack part used for delivery of The collection instruction unit Based on the identification result, when the second rack part required for collecting the old product to be collected is at the collection base, the instruction data for supplying the second rack part is connected to the network to the collection base or delivery base. Since it is configured to transmit to the installed terminal device, an effect is obtained that a rack management method capable of efficiently using rack parts that can be commonly used for new products and old products and delivering and collecting articles can be obtained. Play.
[Brief description of the drawings]
FIG. 1 is a perspective view showing a configuration of a rack according to Embodiment 1 of the present invention.
FIG. 2 is an explanatory diagram for explaining each base handling the rack shown in FIG. 1;
FIG. 3 is a configuration diagram showing a system configuration of a rack operation management system according to the first embodiment.
4 is a flowchart showing a rack part status management procedure by each base and rack information management apparatus shown in FIG. 3;
5 is a flowchart showing a processing procedure when a new product is supplied and an old product is collected by the rack information management apparatus shown in FIG. 3;
FIG. 6 is an explanatory diagram for explaining a business flow when delivering a new product according to the second embodiment.
FIG. 7 is an explanatory diagram for explaining a business flow when collecting old products according to the second embodiment;
[Explanation of symbols]
10 racks
11 Mounting table
12 props
13 Upper lid
14 Pad
11a-14a barcode
15 Representative barcode
20 rack manufacturer
21 Management Center
22 Production base
23 Warehouse for sale
24 Delivery shop
25 customers
26 Rack collection base
27 Product collection base
30 rack information management device
30a input section
30b Display section
30c interface section
30d Rack information management unit
30e rack information database
30f Recovery rack parts identification section
30g collection instruction section
31 Public network
32-36 Terminals at each site
32a-36a Bar code reader at each site

Claims (2)

Based on the delivery of the new product and the collection request of the old product, the first combined rack composed of the first rack parts assembled in a disassembleable manner for packing the new product, and the dismountable for packing the old product A rack management device that manages a second combined rack configured by reassembling a part of the assembled first rack part to a second rack part,
A rack information management unit for storing position information of rack parts together with part information of rack parts read at a delivery or storage destination;
When the reception information of the collection request for the old product is input, the second information required for collecting the old product to be collected based on the component information and the position information stored in the rack information management unit. A rack part specifying unit for collection that determines the type of rack parts, and specifies the second rack part excluding the first rack part used for delivery of the new product,
Based on the identification result of the collection rack component identification unit, when the second rack component required for the collection of the old product to be collected is at the collection base, the instruction data for supplying the second rack component is displayed on the network. A collection instruction unit that is connected to the terminal device installed at the collection base or the delivery base,
A rack management apparatus comprising: Based on the delivery of the new product and the collection request for the old product, the first combined rack composed of the first rack parts assembled in a dismountable manner for packing the new product, and the dismountable for packing the old product A rack management method for managing a second combined rack configured by reassembling a part of the assembled first rack part to a second rack part,
Rack information management unit, the rack information management step of storing the position information of the rack component with component information of the rack parts read by the shipping or storage location,
When the collection rack part specifying unit receives the collection request reception information for the old product, the old product to be collected based on the part information and the position information stored in the rack information management process The type of the second rack part required for the collection of the first rack part is obtained, and among these, the part excluding the first rack part used for delivery of the new product is specified as the second rack part. Process,
The collection instruction unit supplies the second rack part when the second rack part required for collecting the old product to be collected is at the collection base based on the identification result of the collection rack part identification step. A collection instruction process for transmitting instruction data to a terminal device connected to a network and installed at the collection base or delivery base;
A rack management method comprising:

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