JP3903860B2 - Employee calling method, calling program, and calling device - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
In the case of emergency medical treatment at night in hospitals and other facilities, if an emergency patient is transported and cannot be handled by the staff on duty, the staff call method, call program and call at the facility where emergency contact can be made with the staff in the applicable field Providing the device.
[0002]
[Prior art]
In hospitals and other facilities, emergency patients are brought in on holidays and at night, and there are frequent situations that cannot be handled only by staff members on duty (for example, surgeons, physicians, brain surgeons, anesthesiologists, nurses, etc.). For such urgent cases, if there is no treatment, it is normal to call and call the staff in the relevant field by relying on the phone book etc. Especially, as the degree of urgency increases, the more He was forced to work hard, searching for a nearby person.
[0003]
On the other hand, JP-A-2001-109815 allows a staff member (dispatcher) to have a PHS (personal handy phone) and manage location information regarding the current location, thereby enabling contact at any time. Calling techniques for dispatching staff in response to customer requests are disclosed.
[0004]
[Problems to be solved by the invention]
However, even if there is a person in charge who calls a person in a long distance instead of a person in a short distance, or a person who responds comfortably to a call in the conventional calling technology, The person in charge who doesn't feel good may be called, and the system is not satisfactory for both the calling side and the called side. Therefore, in the present invention, in order to eliminate the dissatisfaction of both the calling side and the called side in such a staff calling system, the emergency level of the calling side is registered at the same time as registering the waiting level when the staff goes out. The purpose is to realize a system for efficiently selecting staff members in a standby state by inputting the degree.
[0005]
[Means for Solving the Problems]
The present invention relates to a method for calling a staff on the go in a management system having a staff information database storing the job type of a staff of a facility and a telephone number of a mobile phone. a reception step of receiving data input regarding urgency, converts the location information of the mobile phone corresponding to the telephone number personnel in the outing possessed provided by the mobile phone company in the area level represented by closeness from the facility The area level conversion step to be performed and the data input of the rescue request are received, and the area level where the out-office staff is located and the standby level of the out-office staff that can respond to the call are set corresponding to the date and time zone The standby level in the database was checked, and when the urgency level was high, the size was set to the area level. If the urgency level is low, a call is made to the staff selection step for selecting the corresponding staff sequentially according to the level of the waiting level, and the mobile phone of the staff determined in the staff selection step. The present invention relates to a staff calling method characterized by having a notification step of sequentially notifying a corresponding staff when there is no response to the call or when the reply of the staff is not available.
[0006]
That is, according to the method of the present invention, first, in the standby level setting step, a standby level capable of responding to a staff schedule and a call request to the facility is set, and then, the visitor's schedule at the facility window is set. In response to the request, the staff selection step determines the staff who meets the visitor's request by extracting and comparing the input data regarding job type and urgency and the waiting level when the staff of the waiting level database is out. Thus, the mobile phone of the staff can be automatically called, and the visitor's request can be notified promptly and efficiently.
[0007]
In addition, according to the method of the present invention, even if an automatic call is made, if the call is not connected to the mobile phone of the staff for some reason, or if the reply of the staff is denied even if connected, the following candidates are sequentially Can be selected and complexity can be eliminated.
[0008]
Furthermore, according to the method of the present invention, if the urgency level in the reception step is high, the person who is closest to the facility is selected from the nearest person. Since the selection is made at the waiting level, it is possible to respond flexibly to the request of the visitor according to the situation.
[0009]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings. As an embodiment of the present invention, a system that calls a waiting staff other than the duty when a patient visits at a night or holiday medical treatment in a facility such as a hospital will be taken as an example.
FIG. 1 shows a principle diagram of a management system according to the present invention. The system includes a calling device 1, a telephone 2 that can make a call with a staff member who is out, a staff information database 31 that stores personal information such as the occupation type and name of the staff member, and the telephone number of the mobile telephone 4 that the staff member has. An external having a location information database 32 for acquiring and storing location information corresponding to the mobile phone 4 possessed from the mobile phone company 5 and a standby level database 33 in which each employee's standby level is stored together with a schedule indicating the date and time zone And a storage device 3.
[0010]
FIG. 2 shows a basic system configuration according to the embodiment of the present invention. Here, the staff refers to, for example, a surgeon, a physician, a brain surgeon, an anesthesiologist, a nurse or the like in a facility such as a hospital. The calling device 1 is provided with a waiting level setting means 11 for setting waiting conditions when the staff is out, and to the staff such as doctors, nurses and other occupations required for treating patients at the window, and their urgency. Accepting means 12 for receiving input of request data, staff selecting means 13 for selecting the corresponding staff by collating the received request data with the standby level database 33 stored in the external storage device 3, and movement possessed by the selected staff And a notification means 14 for calling and notifying the telephone 4.
[0011]
The calling device 1 of the present embodiment is a computer, and the standby level setting means 11, the receiving means 12, the staff selecting means 13, and the notifying means 14 are executed by the program built in advance on the computer. It is realized by doing. The program is recorded on a computer-readable recording medium such as a floppy disk or a compact disk, and although not shown in the figure, the program can be executed by being installed in a built-in or externally connected medium reader. It is good also as a state.
[0012]
The external storage device 3 is capable of handling staff information database 31 relating to personal information such as job type and mobile phone number 4 possessed, location information database 32 incorporating location information from the mobile phone company 5, and waiting staff. It has a standby level database 33 that indicates conditions, and an area level conversion database 34 that classifies staff positions as distances from facilities such as hospitals.
[0013]
FIG. 3 shows a staff information database according to an embodiment of the present invention. The staff information database 31 includes a plurality of records having items of “code No.”, “job title”, “name”, and “phone number”. “Code No.” is a management number for identifying a staff member. “Occupation” indicates the specialized occupation of the staff such as a surgeon or nurse. The “telephone number” is the telephone number of the mobile telephone 4 such as a PHS or a mobile phone that is always possessed by a staff member who is out.
[0014]
FIG. 4 shows a location information database according to an embodiment of the present invention. The position information database 32 includes a plurality of records having items of “code No”, “phone number”, and “position”. “Code No.” and “Telephone Number” have the same contents as in FIG. “Position” is the position information of the staff specified from the mobile phone 4 possessed, and describes the location acquired from the mobile phone company 5 as an address.
[0015]
FIG. 5 shows an area level conversion database according to the embodiment of the present invention. The area conversion database 34 is composed of a plurality of records having items of “position” and “area level”. “Position” has the same contents as in FIG. The “area level” is described by converting “position” as position information at a level close to a facility such as a hospital. In this embodiment, the “area level” is classified according to the proximity of the distance from the facility, the level within the 5 km range is level 3, the distance up to the 20 km range is level 2, and the case where the distance exceeds 20 km is level 1 As shown. The larger the level value, the closer to the facility.
[0016]
FIG. 6 shows a standby level database according to an embodiment of the present invention. The standby level database 33 is composed of a plurality of records having items of “name”, “schedule”, and “standby level”. “Schedule” represents a schedule of going out such as date and time when the staff goes out. The “standby level” indicates a level of a standby state that can respond to an urgent request from a facility when a staff member leaves the facility and goes out. In this embodiment, the “standby level” is “level 3” for “can be handled in any case”, level 2 for “can be called according to the situation”, level 1 for “not want to call as much as possible”, and level “no response at all” Applied as 0. The calling device 1 refers to this “standby level” in the standby level database 33 and selects a staff member according to the degree of urgency.
[0017]
FIG. 7 shows an example of an emergency call input screen according to the embodiment of the present invention. In terms of occupation, selection input of occupations requiring support, such as physicians, surgeons, brain surgeons, ophthalmologists, otolaryngologists, anesthesiologists, and nurses, is performed. On the display screen, the urgency “Large” or “Small” is selected and an employee is selected according to the processing flow of FIGS. In addition, if there is little urgency, there is an item that can be manually selected in the list display. In this list display, for example, all candidates that can correspond to job types such as physicians, surgeons, anesthesiologists, and the like are displayed, and the convenience of making an optimal selection from among them is provided.
[0018]
In the present embodiment, the urgent level is simplified and shown by the magnitude of urgency. However, the urgency level may be made finer.
FIG. 8 shows a flowchart (part 1) for selecting staff members according to the embodiment of the present invention. Part 1 deals with an example where the degree of urgency is high.
First, in step S1, the reception means 12 causes the user to select the type of occupation (physician, nurse, etc.) and the degree of urgency (large or small) that require assistance to the patient on the display device screen of FIG. The selected data is received, and the urgency level is determined in step S2. If the degree of urgency is large, the process proceeds to step S3, and the staff selection means 13 converts the distance from the facility such as a hospital based on the location information database 32 and refers to the area level conversion database 34 indicating the level of proximity. Then, select the person who is closest to the hospital. Then, in step S4, the notification unit 14 automatically calls the mobile phone 4 possessed by the staff. If the call is connected to the staff member, then confirmation of support is obtained from the telephone 2 or the like (steps S5 and S6).
[0019]
In step S5, if there is no response from the corresponding mobile telephone 4 to the call, and if consent for assistance from the staff is not obtained in step S6, the processing from step S3 is repeated.
FIG. 9 shows a flowchart (part 2) for selecting staff members according to the embodiment of the present invention. This flowchart shows a processing flow when the urgency is low in the branch step S2 of the flowchart (part 1) for selecting the staff in FIG.
[0020]
First, in step S11, the staff selection means 13 refers to the standby level database 33 and extracts the standby level of the staff registered in advance. Next, in step S13, selection is made in order from those with a high standby level and a wide response range. The candidate staffs are selected in the order of “standby level” of 3 → 2 → 1 in FIG. Then, in step S13, the notification unit 14 automatically makes a call to the mobile phone 4 possessed by the selected staff member. If the call is connected to the staff member, then confirmation of support is obtained from the telephone 2 or the like (steps S14 and S15). If there is no response to the call in step S14, and if consent for assistance is not obtained in step S15, the processing from step S11 is repeated.
[0021]
As described above, in this embodiment, an example of calling a staff member such as a doctor, a nurse, or an anesthesiologist as a staff member in a facility such as a hospital is taken as an example, but the present invention is not limited to this. For example, the present invention can be similarly applied to the maintenance and repair of information devices such as personal computers and home appliances and the dispatch of maintenance personnel in case of emergency such as maintenance repair of gas, water, and electric companies. In these cases, the target facility may be a private house or a troubled company, but the location of the maintenance staff possessing the mobile phone from the facility is determined by the distance to the target facility. In addition, the standby level of the maintenance staff can be set similarly to the above-described embodiment.
[0022]
(Supplementary note 1) A calling method in a management system having a staff information database storing a job type and a telephone number of a staff and a position information database provided from a mobile telephone company and storing position information corresponding to the telephone number,
A standby level setting step for setting the standby level of each staff member corresponding to the date and time zone and storing it in the database,
In response to a facility visitor's rescue request, a reception step for accepting data input regarding the rescue content and urgency;
The staff selection step of collating the rescue request data input in the reception step, the staff information database, the location information database, and the standby level set in the standby level setting step, and selecting the corresponding staff,
A notification step for calling and notifying the mobile phone of the staff determined in the staff selection step;
A method for calling an employee characterized by comprising:
[0023]
(Supplementary note 2) In the notification step, if there is no response to the call or if the response of the staff is not available, the next corresponding staff is sequentially selected in the staff selection step. Calling method for staff as described in Appendix 1.
(Supplementary Note 3) In the staff selection step, if the urgency is high among the input data received in the reception step, the staff is selected in order of the position from the facility, and if the urgency is low, the standby level is set. Therefore, the method of calling an employee according to appendix 1, which is selected.
[0024]
(Supplementary Note 4) A call program in a management system having a staff information database storing a job type and a telephone number of a staff and a position information database provided from a mobile telephone company and storing position information corresponding to the telephone number,
On the computer,
A standby level setting step for setting the standby level of each staff member corresponding to the date and time zone and storing it in the database,
In response to a facility visitor's rescue request, a reception step for accepting data input regarding the rescue content and urgency;
The staff selection step of collating the rescue request data input in the reception step, the staff information database, the location information database, and the standby level set in the standby level setting step, and selecting the corresponding staff,
A notification step of calling and notifying the mobile phone of the staff determined in the staff selection step;
An employee call program that executes
[0025]
(Supplementary note 5) A call device in a management system having a staff information database storing a job type and a telephone number of a staff and a position information database provided from a mobile telephone company and storing position information corresponding to the telephone number,
A standby level setting means for setting the standby level of each staff member corresponding to the date and time zone and storing it in the database,
In response to a facility visitor's rescue request, a reception means for receiving data input regarding the rescue content and urgency;
Relief request data input by the reception means, the staff information database, the position information database, and the standby level set in the standby level setting step, staff selection means for selecting the corresponding staff,
Notification means for calling and notifying the mobile phone of the staff determined by the staff selection means;
A staff calling device characterized by comprising:
[0026]
(Supplementary note 6) A recording medium for recording a calling program in a management system having a staff information database storing employee job types and telephone numbers and a position information database provided by a mobile telephone company and storing position information corresponding to the telephone numbers. There,
On the computer,
A standby level setting step for setting the standby level of each staff member corresponding to the date and time zone and storing it in the database,
In response to a facility visitor's rescue request, a reception step for accepting data input regarding the rescue content and urgency;
The staff selection step of collating the rescue request data input in the reception step, the staff information database, the location information database, and the standby level set in the standby level setting step, and selecting the corresponding staff,
A notification step of calling and notifying the mobile phone of the staff determined in the staff selection step;
The computer-readable recording medium which recorded the calling program of the staff who performs this.
[0027]
(Appendix 7) In the reception step, when the urgency level as input data is low, a list in which the current position information is added to the staff information extracted by the input job type is displayed on the display unit of the staff management device. The method for calling an employee according to appendix 1, wherein the mobile phone of the corresponding employee is notified by selection input from the list.
[0028]
【The invention's effect】
As described above, according to the present invention, it is necessary from the display screen of the calling device when an emergency patient is transported and cannot be handled by the duty staff in preparation for night medical care in a facility such as a hospital. By simply selecting and inputting the job type and urgency level of the supporter to be called, it automatically calls the mobile phone of the staff in the applicable field, and after connecting, it is possible to confirm the consent by voice etc. It is possible to contact the corresponding doctor or engineer in a short time, eliminate the time loss that has been relied on by hand, and contribute to the lifesaving of patients who need an emergency.
[Brief description of the drawings]
FIG. 1 is a diagram showing the principle of a management system according to the present invention.
FIG. 2 is a diagram showing a basic system configuration of the present invention.
FIG. 3 is a diagram showing a staff information database according to the embodiment of the present invention.
FIG. 4 is a diagram showing a position information database according to the embodiment of the present invention.
FIG. 5 is a diagram showing an area level conversion database according to the embodiment of the present invention.
FIG. 6 is a diagram showing a standby level database according to the embodiment of the present invention.
FIG. 7 is a diagram showing an example of an emergency call input screen according to the embodiment of the present invention.
FIG. 8 is a diagram showing a staff selection flowchart (part 1) according to the embodiment of the present invention;
FIG. 9 is a diagram (part 2) showing a flowchart of staff selection according to the embodiment of the present invention.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 Calling device 2 Telephone 3 External storage device 4 Mobile telephone 5 Mobile telephone company 11 Standby level setting means 12 Reception means 13 Staff selection means 14 Notification means 31 Staff information database 32 Position information database 33 Standby level database 34 Area level conversion database

Claims (3)

A method for calling a staff member on the go in a management system having a staff information database storing a job title of a facility staff and a telephone number of a mobile phone ,
In response to a facility visitor's rescue request, a reception step for accepting data input regarding the rescue content and urgency;
An area level conversion step for converting the location information of the mobile phone corresponding to the telephone number possessed by the staff on the go provided by a mobile phone company into an area level representing the proximity from the facility;
In response to data input of the rescue request, the waiting level in the database in which the area level where the out-going staff member is located and the standby level of the out-going staff who can respond to the call is set corresponding to the date and time zone is set. Collating, according to the size of the area level when the urgency level is high, and when selecting the corresponding staff sequentially according to the size of the standby level when the urgency level is low,
A notification step of calling the staff member's mobile phone determined in the staff selection step and notifying the corresponding staff in turn if there is no response to the call or the reply of the staff is not available; ,
A method for calling an employee characterized by comprising: A calling device for staff on the go in a management system having a staff information database storing the occupation of the staff of the facility and the telephone number of the mobile phone ,
In response to a facility visitor's rescue request, a reception means for receiving data input regarding the rescue content and urgency;
Area level conversion means for converting the location information of the mobile phone corresponding to the telephone number possessed by the staff on the go provided by a mobile telephone company into an area level that represents the proximity from the facility;
In response to data input of the rescue request, the waiting level in the database in which the area level where the out-going staff member is located and the standby level of the out-going staff who can respond to the call is set corresponding to the date and time zone is set. Collating, according to the size of the area level when the urgency level is high, and when selecting the corresponding staff sequentially according to the size of the standby level when the urgency level is low,
A notification means for making a call to the mobile phone of the staff determined by the staff selection means, and for notifying the call or not responding to the staff; ,
A staff calling device characterized by comprising: A calling program for employees on the go in a management system having a staff information database storing job types of facility staff and telephone numbers of mobile phones ,
On the computer,
In response to a facility visitor's rescue request, a reception step for accepting data input regarding the rescue content and urgency;
An area level conversion step for converting the location information of the mobile phone corresponding to the telephone number possessed by the staff on the go provided by a mobile phone company into an area level representing the proximity from the facility;
In response to data input of the rescue request, the waiting level in the database in which the area level where the out-going staff member is located and the standby level of the out-going staff who can respond to the call is set corresponding to the date and time zone is set. Collating, according to the size of the area level when the urgency level is high, and when selecting the corresponding staff sequentially according to the size of the standby level when the urgency level is low,
A notification step of calling the staff member's mobile phone determined in the staff selection step and notifying the corresponding staff in turn if there is no response to the call or the reply of the staff is not available; ,
An employee call program that executes

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