JP3776739B2 - Credit information providing server device in online shopping system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an online shopping system that performs online transactions on the Internet, and in particular, by a neutral organization independent of each seller (for example, a credit association), the creditworthiness of the seller, information on products and services to be sold, etc. This is related to a credit information providing server device in an online shopping system in which products and services can be purchased with peace of mind.
[0002]
[Prior art]
Currently, online shopping has been used as one of sales methods for various services and products, which accepts purchase requests for various services and products from each customer via the Internet.
[0003]
FIG. 5 is a block diagram showing an example of such an online shopping system using the Internet.
[0004]
The online shopping system 101 shown in this figure is connected to the Internet 102, receives product presentations from each seller via the Internet 102, and requests purchases of various products and services based on instructions from each customer. A plurality of personal computer devices 103 to be issued and a merchandise homepage of each dealer are developed on the Internet 102, and orders for each merchandise of each dealer are received from each personal computer device 103 via the merchandise homepage and notified to each dealer. And a server device 104.
[0005]
Then, each personal computer device 103 is connected to the Internet 102, and a URL (Uniform Resource Locater: information indicating a storage location on the Internet) of a product homepage is obtained from a browser (search program) installed in each personal computer device 103. When output, the server device 104 supplies the product homepage data to each personal computer device 103 to display the product homepage screen on each personal computer device 103, and each personal computer device 103 is operated to display the product homepage screen on the product homepage screen. After the information necessary for purchasing the product, for example, the customer's name, address, telephone number, credit card number, etc. is input, the purchase button for each product is clicked, and the product purchase request data is displayed on the Internet 102. When output, server device 1 By 4, capture it, to the seller that corresponds to the desired commodity purchase data, such as with purchased goods number that is desired, notify customer's name who wish to trade, address, telephone number, and credit card number.
[0006]
[Problems to be solved by the invention]
By the way, in such a conventional online shopping system 101, when a customer tries to purchase a product, a service, etc. from a seller via a product homepage screen on the Internet 102, even if he / she buys it, his expectation is betrayed. Since it is not known whether it can be relieved or not safe, expectations are often betrayed after purchase, and fraudulent commercial laws are often deceived, which can lead to social problems .
[0007]
In addition, when a purchaser purchases (or contracts) a product or service, he / she often gives up purchasing when he / she decides whether to purchase or cancel the purchase. There has also been a problem that the sales amount of online shopping using 102 does not increase.
[0008]
Moreover, since the creditworthiness of the seller is formed based on the name value cultivated for many years, even if a new entrant enters a good product, this is often not immediately evaluated.
[0009]
For this reason, even if a new entrant put out a good product, it took too much time until the sales of the product increased, and there was a problem that it took too much time until the seller itself gained trust.
[0010]
In view of the above circumstances, the present invention provides information such as the reliability of a desired product or service, the reliability of a seller who sells the product or service, etc. to each person who wishes to purchase the product or service, or from each seller. Various information such as submitted seller information, product information, service information, purchase information of products and services received by the server device, or complaint information output from each customer terminal device, monitor information, etc. It is an object of the present invention to provide a credit information providing server device in an online shopping system that can inform Lee, thereby enhancing the purchaser's sense of security and greatly promoting the sale of goods and services.
[0011]
[Means for Solving the Problems]
In order to achieve the above object, according to the present invention, in claim 1, a server that presents merchandise information or service information on the Internet and accepts merchandise purchases or service purchases from each customer terminal device via the Internet A credit information providing server device in an online shopping system provided with a device, the first storage means for storing credit information related to the product or service, and the credit information for the product or service from the customer terminal device via the Internet When there is a supply request, credit information supply means for reading credit information for a predetermined product or a predetermined service from the first storage means and supplying the credit information to the requesting customer terminal device, and the product or service received by the server device Second storage means for holding purchased customer information, and When credit information corresponding to the predetermined product or predetermined service is provided from the customer terminal device, the customer who provided the credit information is targeted with reference to the purchased customer information held in the second storage means. A registration means for confirming whether or not the customer has purchased the product or service and registering only the credit information provided by the customer who actually purchased the product or service in the first storage means. It is said.
[0012]
In Claim 2, in the credit information providing server device in the online shopping system according to Claim 1, a questionnaire screen is displayed on each customer terminal device at a preset timing, and complaint information or monitor information is input. In addition, the claim information and the monitor information are received as credit information related to a product or a seller in each customer terminal device.
[0013]
With the above configuration, information on the reliability of the desired product and the reliability of the seller who sells the product is notified in a timely manner to those who wish to purchase the product. Significantly promote product sales.
[0014]
Also, complaint information and monitor information from each customer can be collected at a preset timing, thereby promoting the update of the complaint information and monitor information, and presenting the latest complaint information and monitor information to each customer. can do.
[0015]
DETAILED DESCRIPTION OF THE INVENTION
FIG. 1 is a block diagram showing an embodiment of the present invention. In the following description, only the product will be described, and description of the service is omitted.
[0016]
The online shopping system 1 shown in FIG. 1 is connected to the Internet 2 and receives product presentations from each dealer via the Internet 2 and purchase requests for various products and services based on instructions from each customer. A plurality of personal computer devices 3 and a product guide homepage introducing products of each seller are developed on the Internet 2 and orders for each product of each seller are received from each personal computer device 2 via the Internet 2. , A server device 4 that informs each seller, and a credit that supplies each personal computer device 3 with information on each seller, information on each product, etc. described on the product information homepage based on a request from each personal computer device 3 And an information providing server device 5.
[0017]
Then, the credit information providing server device 5 takes in and stores information regarding each seller who has made a credit contract among the sellers, purchaser information of each product stored in the server device 4 and the like (first). 1 storage means, second storage means). Further, the credit information providing server device 5 instructs the server device 4 to supply product guide homepage data indicating the product contents of each seller in accordance with the URL information from each personal computer device 3. Further, the credit information providing server device 5 receives information on each seller, information on each product, etc. stored in each personal computer device 3 when each personal computer device 3 requests information on each seller and each product. To inform each customer about the reliability of each seller and the reliability of each product (credit information supply means). When a request for purchase of a product is issued from each personal computer device 3, the server device 4 is instructed to capture and store it. Further, the credit information providing server device 5 informs the seller of the product to be purchased about the personal information of the purchase applicant and the content of the desired product. Further, when complaint information, monitor information, and the like are output from each personal computer device 3, the information is taken in, and information on products sold to each customer from each seller, information on each seller, etc. are updated (registration means). ).
[0018]
Each personal computer device 3 includes a keyboard 6 for generating various commands and various data based on the contents operated by each customer, various commands and various data output from the keyboard 6, and an OS (operating system installed in advance). ) Based on the application program, etc., the personal computer device main body 7 that performs the instructed processing and the display data output from the personal computer device main body 7 are fetched, and the product guide display screen 9 (see FIG. 2) and the credit information screen 14 (See FIG. 3) and the like are provided.
[0019]
When the URL of the product guide homepage is input or selected from a browser or the like displayed on the CRT 8, a download request is sent to the server device 4 specified by the URL among the server devices connected to the Internet 2. Then, the contents of the product guide homepage on which each product of each seller is posted are taken in, and a product guide display screen 9 as shown in FIG. 2 is displayed. Thereafter, each merchant name area 12 indicating each merchant name displayed on the merchandise information display screen 9, each merchant designated by each merchandise name button 10, and one merchandise designated by each merchandise. When one corresponding product sales information button 11 is clicked, a product sales information request is issued to the credit information providing server device 5, and information on the selected product, information on a seller selling this product, and the like are downloaded. Then, as shown in FIG. 3, the credit information screen 14 in which the sales degree, popularity degree, complaint occurrence status, credit information of the seller, etc. are written in each information display area 15 is displayed. In addition, when one of the product name buttons 10 on the product guide display screen 9 is clicked and information necessary for purchasing the product, for example, a customer's name, address, telephone number, credit card number, etc. is input. When product purchase request data, product purchase request, etc. are generated and supplied to the server device 4 and one of the customer complaint / monitor buttons 13 provided on the product guide display screen 9 is clicked, A complaint / monitor screen 16 as shown in FIG. 4 is displayed, and each button 17 for selecting product satisfaction, price satisfaction, delivery content satisfaction, service satisfaction, and the like is selected, and the product and the seller display the image. After the complaint content / monitor content is written in the complaint content / monitor content writing area 18, the selected content and written content are sent to the credit information providing server device 5. Supplies.
[0020]
The server device 4 also includes a keyboard 21 for generating various commands and various data based on the contents operated by the administrator, various commands and various data output from the keyboard 21, an OS, an application installed in advance. Based on a program or the like, the server device main body 22 that performs instructed homepage display processing, download processing, sales acceptance processing, and the like, and a CRT 23 that takes in display data output from the server device main body 22 and displays a sales management screen or the like And. Then, product guidance homepage data for product sales requested by each dealer is created and held, and when a download request is output from each personal computer device 3, the stored product guidance homepage data is stored. Supply to each personal computer device 3 to display a product guide display screen 9, and when each personal computer device 3 outputs product purchase request data and product purchase request, fetch these and update sales information In addition, the name, address, telephone number, credit card number, etc. of the customer indicated by the product purchase request data are notified to the seller corresponding to the product desired to be purchased, and each sales status request is output from the credit information providing server device 5 When it is done, the contents of the sales information are supplied to the credit information providing server device 5.
[0021]
The credit information providing server device 5 includes a keyboard 24 that generates various commands and various data based on contents operated by the credit manager, various commands and various data output from the keyboard 24, and a preinstalled OS. A credit agreement is made with the server device body 25 that performs the instructed credit processing based on the application program and the like, and the CRT 26 that takes in the display data output from the server device body 25 and displays the credit management screen and the like. A credit database 27 for storing the seller information such as the address, telephone number, company overview, etc. presented by each seller, sales information such as the purchaser of each product collected from the server device 4, and the like. ing.
[0022]
When the keyboard 24 is operated and the seller information such as the address, telephone number, company profile, etc. submitted by each seller is input, the server device body 25 captures the information. Sales information that is registered in the credit database 27 and is registered in the credit database 27 by fetching sales information including purchasers of each product from the server device 4 every time a predetermined time set in advance elapses. Update etc. Further, when a merchandise selling information request is output from each personal computer device 3, the server device body 25 transfers the seller information, sales information, complaint information, etc. registered in the credit database 27 to each personal computer device 3. When the credit information screen 14 on which the sales degree, popularity degree, complaint occurrence status, seller's credit information, etc. of each product is written is displayed, and the complaint contents / monitor contents are output from each personal computer device 3, Look up sales information registered in the credit database 27, check if the customer who owns this personal computer 3 has purchased a product corresponding to the complaint / monitor content, and purchase the product If the customer is a customer, the complaint information is updated based on the complaint content / monitor content.
[0023]
As described above, in this embodiment, the credit information providing server device 5 provides information on each seller who has made a credit contract among the sellers, purchaser information on each product stored in the server device 4, and the like. When each personal computer device 3 requests information related to each seller and each product while capturing and storing, the credit information providing server device 5 stores information related to each stored seller, information related to each product, and the like. The information is supplied to each personal computer device 3 to inform each customer of the reliability of each seller and the reliability of each product. Moreover, when complaint information, monitor information, etc. are output from each personal computer device 3, the credit information providing server device 5 takes it in, information on products sold from each seller to each customer, Information is updated. For this reason, the seller information submitted by each seller, the product information, the purchase information of the product received by the server device, or the complaint output from each customer terminal device to the product purchase applicant Information such as information and monitor information can be notified in a timely manner, thereby increasing the purchaser's sense of security and greatly promoting the sale of products.
[0024]
In this embodiment, when the complaint contents / monitor contents are output from each personal computer 3, the server device body 25 of the credit information providing server device 5 looks at the sales information registered in the credit database 27. And check whether the customer who owns the personal computer device 3 has purchased a product corresponding to the content of the complaint / monitor, and when the customer has purchased the product, based on the content of the complaint / monitor, The complaint information is updated. Therefore, when complaint information and monitor information are sent from the customer, it is determined whether these are complaint information and monitor information from the customer who actually purchased the product, and the complaint information and monitor from the customer who actually purchased the product By accepting only information, it is possible to prevent erroneous complaint information, monitor information, and the like from being supplied to each customer, thereby greatly improving the reliability of the information supplied to each customer.
[0025]
In the above-described embodiment, when the customer complaint / monitor button 13 on the product information display screen 9 displayed on the CRT 8 of each personal computer device 3 is clicked and the complaint content and the monitor content are input, the credit information is provided. The server device body 25 of the server device 5 takes in this and updates the contents of the credit database 27. However, after the server device body 25 designates each personal computer device 3 periodically and randomly and displays a questionnaire screen on the CRT 8 of the personal computer device 3, the contents written from the personal computer device 3 to the questionnaire screen are displayed. And the contents of the credit database 27 may be updated.
[0026]
Thereby, even when each customer complaint / monitor button 13 on each product guidance display screen 9 is not clicked for a long time, complaint information and monitor information from each customer can be collected at a preset timing. Thus, the update of the complaint information and the monitor information can be promoted, and the latest complaint information and the monitor information can be presented to each customer.
[0027]
In the above-described embodiment, the complaint information and monitor information from each customer are registered in the credit database 27 as they are. However, the complaint information and the monitor information are subjected to statistical processing and averaged. It is also possible to sort out various trends and register complaint contents, monitor contents, etc. in a form that is easy for each customer to understand.
[0028]
【The invention's effect】
As described above, according to the present invention, information such as the reliability of the desired product and the reliability of the seller who sells the product can be notified in a timely manner to those who wish to purchase the product. Can increase the customer's sense of security and greatly promote the sale of products.
[0029]
Also, complaint information and monitor information from each customer can be collected at a preset timing, thereby promoting the update of the complaint information and monitor information, and presenting the latest complaint information and monitor information to each customer. can do.
[Brief description of the drawings]
FIG. 1 is a block diagram showing an embodiment of an online shopping system according to the present invention.
2 is a schematic diagram showing an example of a product guidance display screen displayed on each personal computer device shown in FIG. 1. FIG.
3 is a schematic diagram showing an example of a credit information screen displayed on each personal computer device shown in FIG. 1. FIG.
4 is a schematic diagram showing an example of a complaint / monitor screen displayed on each personal computer device shown in FIG. 1. FIG.
FIG. 5 is a block diagram showing an embodiment of a conventionally known online shopping system.
[Explanation of symbols]
1: Online shopping system 2: Internet 3: Personal computer device (customer terminal device)
4: Server device 5: Credit information providing server device 6, 21, 24: Keyboard 7: Personal computer device body 8, 23, 26: CRT
9: Product information display screen 10: Product name button 11: Product sales information button 12: Seller name area 13: Customer complaint / monitor button 14: Credit information screen 15: Information display area 16: Complaint / monitor screen 17: Button 18 : Claim content / monitor content writing area 22: Server device main body 25: Server device main body (credit information supply means, registration means)
27: Credit database (first storage means, second storage means)

Claims (2)

A credit information providing server device in an online shopping system including a server device that presents product information or service information on the Internet and accepts a product purchase or service purchase from each customer terminal device via the Internet,
First storage means for storing credit information about the product or service;
When there is a request for supplying credit information for a product or service from the customer terminal device via the Internet, the credit information for the predetermined product or service is read from the first storage means and supplied to the requesting customer terminal device Credit information supply means,
Second storage means for holding purchased customer information of goods or services accepted by the server device;
When the credit information corresponding to the predetermined product or the predetermined service is provided from each customer terminal device, the customer who provides the credit information with reference to the purchase customer information held in the second storage means A registration unit for confirming whether or not the customer has purchased the target product or service and registering only credit information provided by the customer who actually purchased the product or service in the first storage unit;
A credit information providing server device in an online shopping system, comprising: The credit information providing server device in the online shopping system according to claim 1,
A questionnaire screen is displayed on each customer terminal device at a preset timing, and complaint information or monitor information is input, and the complaint information or monitor information is sent to each customer terminal device for credit regarding a product or a seller. Accept as information,
An online shopping system characterized by that.

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