JP3491735B2 - Customer recruitment support method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve efficiency in customer soliciation and individual information acquisition and to efficiently perform customer soliciation by adding customer candidate decision information to information on a selected user in user data in a storage means. SOLUTION: An input means 12 inputs various commands for computing operations to an arithmetic control part 11, stores registered data in a storage device 13, and reads and writes the result of arithmetic processing, and a display means 13 displays a specific image controlled by the arithmetic control part 11 and the arithmetic processing result corresponding to the input. Then the arithmetic control part 11 performs specific processing for the data stored in the storage device 13 and according to the operator's input from an input means 12 to extract the prescribed data and displays the result by a display means 14 sequentially. In this case, when the operator makes a choice so that a specific customer is a customer candidate while referring to the displayed customer information, the arithmetic control part 11 adds customer candidate discrimination information to the information of the selected customer in the user data in the storage device 13.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention extracts a large number of users (hereinafter referred to as repeaters) from the data of users who have used facilities or equipment, and further extracts candidates to be solicited as customers to perform customer solicitation business. The present invention relates to a customer solicitation support method for providing support.

[0002]

2. Description of the Related Art In the accommodation industry such as hotels and inns, the guest of the accommodation facility is encouraged to become a customer (member) who has various benefits by giving a feeling of being cheap and promoting further use. It is common to increase it. As such a solicitation method, direct mail (hereinafter, DM) to users is generally used.

Such solicitation is not carried out to an unspecified large number, but repeaters that are frequently used for accommodation are extracted as customer candidates, and solicitation is made to these customer candidates to ensure the acquisition of customers. Was adopted.

[0004]

[Problems to be Solved by the Invention] Conventional customer solicitation is performed as described above, and in selecting a customer candidate,
It is necessary to grasp the repeater as accurately as possible, but the name, telephone number, and address of the accommodation list, which is the basis of the accommodation usage record data that is referred to when selecting the customer candidates, may be erroneous, blank, or falsely stated. Since it is not a little, there is a problem that it is difficult to use it as customer candidate information as it is.

[0005] In addition, although the data of the accommodation use results have often been made into a database by a computer in the past, even if an attempt is made to extract the data of the candidate customer names from the data of the accommodation use results, Since the amount of usage data is extremely large, it takes a considerable amount of time even when trying to narrow down the selection of customer candidates under predetermined conditions, and the task of actually selecting the customer candidates becomes extremely difficult. did.

Further, even if a certain customer is presumed to be a customer candidate, there is a problem in that solicitation by DM or the like is difficult to carry out if the address or telephone number is not sufficiently described. For this reason, there has been an attempt to solicit customers at the time of accepting reservations in which contact with customers can be ensured.

A computer is generally used to record a name of a reserved customer, a telephone number, etc. at the time of reservation reception as well. Conventionally, a reservation reception department, an accommodation use record processing department and a customer candidate selection department are used. In many cases, there is no effective linkage between data, and there is also a mechanism to check whether the reserved customer is a customer candidate by collating the information of the reserved customer with the accommodation usage record data and customer candidate data at the time of booking reservation. Almost never. Therefore, it is difficult for the reservation reception operator to know whether or not the reservation customer is a customer candidate at the time of reservation reception, and there is a problem that effective solicitation for the customer candidate cannot be performed.

In addition, since the accommodation use record data to be referred to is extremely large, not only it takes a considerable time to obtain the information corresponding to the reserved customer, but also the reserved customer is made to wait during that time. There was a problem that it was difficult to collate the information of the reserved customer with the accommodation use result data and the customer candidate data at the time of accepting the reservation.

The present invention has been made in order to solve the above problems, and when selecting a customer candidate, it is possible to easily and easily select from among high-quality customers (= repeaters) extracted from customer data in which a huge amount of usage record data is arranged. Customer candidates can be selected in a short time, and the efficiency of customer recruitment and acquisition of personal information can be improved by referring to the information of customer candidates and excellent customers even when making a reservation, and customer recruitment support that can more efficiently attract customers The purpose is to provide a method.

[0010]

In the customer solicitation support method according to the present invention, the operation control unit collects the use record information that is sequentially generated according to the use of the facility or equipment of the customer for each predetermined period and records the record data. In addition to sequentially storing and accumulating in the storage means, the customer data in which the content information is organized for each customer from each of the above-mentioned result data is created and stored and accumulated in the storage means. by adding a blue-chip customer identification information to the information of patrons who meet certain conditions, customer weather
When the operator of the terminal in the supplementary selection section inputs the condition items necessary for selecting the customer candidate from the input means of the terminal , the arithmetic control unit selects among the customers having the excellent customer discrimination information from the customer data in the storage means. Extract the information of the customer who corresponds to the above condition item, and apply it to the customer name and the condition item.
Display the registration information of Maru customers on the display means of the terminal ,
When the operator with reference to the customer information the display is selected by the input means to the customer candidates given customer, calculation control unit of the selected customer in customer data of said storage means Customer candidate discrimination information is added to the information, and at the time of reservation reception of the facility or equipment use,
Obtained by the terminal operator who is in charge of reservation reception, who is responding to the customer
Input the information of the reserved customer from the input means of the terminal
And the arithmetic control unit reads the customer data in the storage means.
It is issued and collated with the entered customer information, and the customer data
There is customer information corresponding to the reserved customer information in the
If the customer information includes customer candidate discrimination information,
It is displayed on the display means of the terminal that the reserved customer is a customer candidate.
While being displayed, it corresponds to the reserved customer information in the customer data.
Customer information that exists and the customer candidate judgment
If it does not include separate information, but does include superior customer discrimination information
Indicates on the display means that the reserved customer is a good customer.
In addition, the reservation customer information in the customer data
In each of the cases where applicable customer information exists, the customer
If there is a personal information item with missing information
Displays the missing item name on the display means .

As described above, according to the present invention, the usage records in a predetermined period are compiled into actual data, and at the same time, the customer data in which the information is arranged for each customer is created or updated, and the predetermined condition is satisfied each time. By narrowing down the users as good customers, it is not necessary to refer to a huge amount of usage record data when selecting customer candidates, and it is easy and quick to refer to the information of only the good customers in the customer data. You can choose potential customers. Also, accept reservation
At the time of attachment, make a reservation by matching the reserved customer name with a candidate customer or a good customer
If the customer is a candidate customer or a good customer, the customer is displayed on the display means.
The customer is displayed as a candidate or a good customer, and the reserved customer is the customer.
Reservation receptionist determines whether it is a candidate or a good customer
By making it possible for the reservation receptionist's customer
Encouraging customers to solicit, and actually recruiting customers
The efficiency of customer acquisition is greatly improved. In addition, identify good customers
If possible, in the case of selecting as a future customer candidate
Immediately identify that you want to obtain the necessary personal information
Yes, the person in charge of reservation reception receives a message from the customer during the reception of the reservation.
The efficiency of information acquisition can be improved by actively collecting personal information
And ensure identification of good customers when extracting customer candidates
it can. In addition, if the reserved customer is a candidate customer or a good customer,
If it is a candidate customer or a good customer,
Missing personal information item names, such as address or home
The personal information you want to obtain can be displayed by displaying the telephone number etc.
The reservation receptionist can immediately identify what the information is
The receptionist is the minimum necessary to obtain personal information from reserved customers
It will be completed in less time, and unnecessary quality for reserved customers
Without giving the impression that time was spent
The probability of getting information can be greatly improved.

[0012]

[0013]

[0014]

In addition, in the customer solicitation support method according to the present invention, the calculation control unit sequentially outputs the use record information of the record data every time the record data is newly stored in the storage means. When the customer data that is matched with the customer name included in the usage record information is present in the customer data that is collated with the storage customer data, it is included in each of the customer information and the usage record information. The telephone number information is collated, and if the telephone number in the usage record information matches any of the plurality of telephone numbers registered as the customer information, it is determined that the user is the same customer. If the phone numbers do not match in the information, the residence information contained in each of the customer information and the usage record information is further collated, and if the respective residence areas match, it is determined that the customer is the same customer, and the same customer While the content of the determined usage record information is added to the customer information, if it is not possible to determine the same customer, another new customer information based on the usage record information is added to the customer data and registered. .

As described above, according to the present invention, when deriving the customer data from the vast amount of usage record data, the accommodation usage status is organized and aggregated for each customer, and even if the same surname is used, the telephone number and the resident area are used. By distinguishing, an appropriate user can be specified, and the user can be accurately identified to prevent data confusion. In addition, it is sufficient if any one of a plurality of telephone numbers matches, which gives flexibility to the identification of the customer, and even if there is no telephone number match, it is judged as the same customer based on the match of the residence area. As a result, omission of customer information such as the number of times of use can be reduced.

[0017]

BEST MODE FOR CARRYING OUT THE INVENTION An embodiment of the present invention will be described below with reference to FIGS. The present embodiment shows application in the hotel industry such as hotels and inns. FIG. 1 is a schematic configuration explanatory view of a system using the customer solicitation support method according to the present embodiment, FIG. 2 is an explanatory diagram of information items handled in the customer solicitation support method according to the present embodiment, and FIG. Customer data processing flowchart in the customer solicitation support method according to the embodiment, FIG. 4 is a customer candidate selection flowchart in the customer solicitation support method according to the present embodiment, and FIG.
3 is a flowchart of reservation acceptance processing in the customer solicitation support method according to the present embodiment.

In each of the above figures, the customer solicitation support system using the customer solicitation support method according to the present embodiment includes an arithmetic control unit 11 for performing arithmetic operations for controlling the entire system, and various arithmetic operation operations performed by the arithmetic control unit 11. An input unit 12 for inputting a command, data stored as a database, various programs used in the arithmetic control unit 11 are stored, and a result of arithmetic processing is read.
Storage device 13 in which writing is performed, and the arithmetic control unit 11
A display unit 14 for displaying a predetermined image controlled by the input unit 12 and a calculation result of the calculation control unit 11 corresponding to an input from the input unit 12, and the calculation control unit 11 sets a predetermined value for data stored in the storage device 13. The processing is performed, predetermined data is extracted according to the input from the input means 12 by the operator, and the results are sequentially displayed on the display means 14.

The customer solicitation support system using the customer solicitation support method according to the present embodiment is arranged over three sections, that is, the accommodation record processing section, the customer candidate selection section, and the reservation reception section, and the three sections are linked to each other. Each section has a display unit 14 and an input unit 12 communicatively connected to the arithmetic and control unit 11 in the form of an independent terminal. In, the information sent from the arithmetic control unit 11 can be referred to on the screen of the display unit 14 and input operation can be performed from the input unit 12.

FIGS. 3 to 5 are flowcharts showing the operations of customer data processing, customer candidate selection, and solicitation support at the time of accepting a reservation in the customer solicitation support system using the customer solicitation support method based on the above configuration. It will be described based on. As a premise, every time the customer checks out, the person in charge operates the input means 12 to input the usage record information (see FIG. 2) related to the usage of the checked-out customer, and the input usage record information is input. When the arithmetic control unit 11 repeats the process of temporarily recording in the storage device 13 and reaches a predetermined time of the day, all the operation record information recorded by the arithmetic control unit 11 until that time is recorded. The data is cumulatively processed and newly stored as the actual data for the current day in the storage device 13 in addition to the previous actual data. In addition, the storage device 13 is derived from existing performance data,
The customer data in which the usage record information is organized for each customer is stored.

In FIG. 3, when the actual result data for the current day is obtained, the operation control unit 11 reads out certain use actual information in the actual data for the current day (step 101). First, with respect to the customer name, it is verified whether or not there is the same existing customer name in the customer data stored in the storage device 13 (step 102).

If the customer name in the usage record information matches the customer name already included in the customer data, it is registered in the customer information of this customer name in the customer data (see FIG. 2). The arithmetic control unit 1 determines whether the stored telephone number and the telephone number in the usage record information match.
1 determines (step 103).

If any one of the plurality of telephone numbers registered in the user information in the user data matches the telephone number in the user record information, the user record in the user data contains the user record information. Content (Fig. 2
(See reference) is added and recorded (step 104). If none of the telephone numbers in the customer information matches the telephone number in the usage record information in step 103,
It is judged whether or not the resident area registered in the user information and the resident area in the usage record information match (step 105), and if they match, the step 1
In step 04, the contents of the usage record information are added to the customer information and recorded as described above.

After the information contents are added in the step 104, the specific items (the number of times of use, the total amount of use) of the customer information newly set the conditions for the good customers (see FIG. 2) which serve as a guide for selecting the customer candidates. The calculation control unit 11 judges whether or not the condition is satisfied (step 106). When the condition is satisfied, the mark information that can be discriminated as a good customer is added to the customer information (step 107), and the condition is satisfied. If not, the customer information is not changed. Then, the step 106
After the processing of step 107 and the processing of step 107, the arithmetic and control unit 11 determines whether or not the processing of adding the usage record information of all the actual record data of the current day to the customer data is completed (step 1
08), if it is determined that the process has not ended, the process returns to step 101 again, and the above steps are repeated for different usage record information (steps 101 to 108).

On the other hand, if there is no matching customer name in step 102 and if the resident area does not match in step 105, new customer information is created based on the usage record information. , Is added to the customer data (step 109). Then, after new customer information is created in step 109, the process proceeds to step 108, and it is determined whether or not the collation is completed in the same manner as described above. If it is determined that the collation is not completed, step 101 is performed again. Then, the above steps are repeated for other usage record information (steps 101 to 108). When it is determined in step 108 that the collation is completed, the series of processes is completed.

Next, the customer candidate selection work using the customer data obtained by the above processing will be described with reference to the flowchart of FIG. First, when the operator operates the input means 12 to instruct activation of the customer candidate selection work, the arithmetic control unit 11 reads the condition setting program stored in the storage device 13, and the extraction condition item based on this condition setting program. The list (see FIG. 2) is displayed on the display means 14 (step 201). While looking at the extraction condition item list displayed on the display means 14, the operator enters the input means 12
To select the extraction condition item (step 20).
2). The selected extraction condition item needs to be selected from a plurality of alternatives as a specific condition (for example, a resident area, purpose of use, etc.), or a condition requires input of a numerical range or a keyword ( For example, if the arithmetic control unit 11 determines whether the number of times of use, total amount of money used, etc. (step 203), and the selection from the options is required, the arithmetic control unit 11 displays these options on a part of the display means 14. Is additionally displayed (step 204), and the operator operates the input means 12 to select appropriate contents (step 205). On the other hand, for those requiring input of a numerical range or a keyword, the arithmetic and control unit 11 additionally displays an input space in a part of the display means 14 and displays it (step 20).
6) The operator inputs an appropriate value from the input means 12 (step 207).

The condition item selection is repeated until all necessary condition items are defined (step 208), and when the definition is completed,
When the operator inputs an instruction to start the extraction from the input means 12 (step 209), the arithmetic and control unit 11 selects from among the customer data including the information of the excellent customer among the customer data stored in the storage device 13. Extract customers who meet the extraction conditions,
The registered information applicable to the customer name and the extraction condition item is displayed on the display means 14 (step 210). The operator refers to the display of the display means 14 and selects the customer who wants to be a customer candidate by the input means 12 (step 211).
The selection is repeated until the operator selects all the customers who want to be customer candidates (step 212), and when the selection is completed, the confirmation of customer candidates is input from the input means 12 (step 21).
3), and the arithmetic and control unit 11 adds mark information that can be discriminated as a customer candidate to the customer information regarding the selected customer in the customer data of the storage device 13 (step 21).
4) The series of processing is completed.

Regarding the customers who are the customer candidates, the information can be easily referred to from the customer data, and the DM is sent and the customer is solicited at the time of accepting the reservation if necessary. Further, the reservation acceptance process performed with reference to the information about the customer candidates and the excellent customers in the customer data will be described with reference to the flowchart of FIG.

First, the person in charge of reservation input uses the input means 12 to input the name and telephone number of the reservation customer (step 301).
Then, the arithmetic and control unit 11 collates the inputted reserved customer information with the customer data stored in the storage means 13 (step 302). If the name of the reserved customer matches the customer name included in the customer data, it is further determined whether or not the reserved customer is a customer candidate (step 30).
3). If the reservation customer is a customer candidate, the fact that the customer is a customer candidate is displayed on the display unit to prompt the reservation reception staff to solicit the customer (step 304). When the reservation receptionist confirms from the display means 14 that the reservation customer who is receiving the request is a customer candidate,
Invite customers to book customers. When the reservation reception person inputs through the input means whether or not the reservation customer has consented to becoming a customer based on the invitation result (step 305),
The arithmetic control unit 11 determines whether or not the input content is consent (step 306). If the input is approval, mark information that can be distinguished from the customer is added to the customer information of the reserved customer (step 307). If it is not approved, the customer information of the reserved customer is not changed. After the steps 306 and 307, the reservation accepting process for the reserved customer is performed (step 308), and the process ends.

On the other hand, if it is determined in step 302 that the reserved customer is not a customer candidate, the arithmetic control unit 11 further determines whether or not the reserved customer is a good customer (step 309). If the customer is a good customer, the display means 14 displays that the customer is a good customer, and if there is personal information missing from the customer information of the reserved customer, the item name is also displayed and the person in charge of reservation acceptance The person is requested to obtain information (step 310). When the reservation receptionist confirms from the display means 14 that the reservation customer who is responding is a good customer and that there is a missing information item, he / she requests the necessary information while responding to the reservation customer.
When the reservation receptionist who has acquired the information inputs the content from the input means 12 (step 311), the arithmetic and control unit 11 adds the acquired information to the customer information of the reserved customer in the customer data (step 312). Then, the process proceeds to step 308. If a matching customer name cannot be detected in step 301, then step 309
If it is determined that the customer is not a good customer, the process directly proceeds to step 308, the reservation acceptance process is performed as described above, and the process ends.

As described above, in the customer solicitation support system using the customer solicitation support method according to the present embodiment, the daily use results are compiled into the result data, and at the same time, the information is arranged for each customer. Since customer data is created or updated and the customers who satisfy the specified condition are narrowed down as good customers each time, when selecting customer candidates, refer to the customer information of only the good customers in the customer data. Customers can be selected easily and in a short time. Further, at the time of accepting a reservation, the reserved customer name is collated with the customer candidate or the good customer, and the display of the display means 14 allows the reservation reception person to judge whether the reserved customer is the customer candidate or the good customer.
Reservation reception staff can significantly improve the efficiency of customer acquisition by soliciting candidate customers, and when the reserved customer is a good customer, in addition to displaying the good customer, the content is missing. By displaying the personal information item name, it is possible to grasp the personal information item that the reservation receptionist needs to acquire, minimize the items asked from the reservation customer and save the reservation customer's time, and obtain the information. The probability can be greatly improved. Furthermore, when creating customer data, by distinguishing the customers with the same surname and the same name by phone number or area of residence, flexibility is provided in identifying customers, and missing of customer information such as the number of times of use. It is possible to accurately identify users and prevent confusion of user information while reducing the number of users.

In the customer solicitation support system, the input means 12 and the display means 14 are arranged in the accommodation record processing section, the reservation reception section, and the customer selection section, respectively. In case of
The respective departments may be integrated into one, and the input means 12 and the display means 14 may be provided one by one. Further, the customer solicitation support method according to the above embodiment is configured to be applied to the hotel industry such as hotels and inns, but the invention is not limited to this, and the use of general commercial facilities and equipment capable of grasping customers It can also be used to support customer solicitation.

[0033]

As described above, according to the present invention, the usage records in a predetermined period are compiled into actual data, and at the same time, the customer data in which the information is arranged for each customer is created or updated, and the predetermined condition is satisfied each time. By narrowing down the customers who satisfy the conditions as good customers, it is not necessary to refer to a huge amount of usage record data when selecting customer candidates, and it is easy and short to refer to the information of only good customers in the customer data. This has the effect of selecting customer candidates in time. Further, in the present invention, when the reservation is accepted, the reserved customer name is compared with the customer candidate or the good customer, and when the reserved customer is the customer candidate or the good customer, the display means displays the customer candidate or the good customer. By making it possible for the reservation receptionist to discriminate whether the reserved customer is a candidate customer or a good customer, the reservation receptionist can solicit customers to the candidate customers, and actually solicit customers. This has the effect of significantly improving the efficiency of customer acquisition. Furthermore, by being able to identify good customers, it is possible to immediately identify that the customer wants to acquire the personal information necessary for selecting future customer candidates, and the person in charge of the reservation reception receives the personal information from the reservation customers during the reception of the reservation. By actively acquiring the information, the efficiency of information acquisition is improved, and it is possible to ensure the identification of the excellent customer when the customer candidate is extracted. Further, in the present invention, when the reserved customer is a customer candidate or a good customer, it is displayed as a customer candidate or a good customer, and the item name of the personal information having a missing content, for example, an address or a home phone. By being able to display the number etc., the reservation receptionist can immediately identify what personal information you want to acquire, and the reservation receptionist will be able to acquire personal information from reserved customers in the minimum necessary time. This has the effect of significantly improving the probability of obtaining information without giving the reservation customer the impression that he or she spent time with unnecessary questions.
Further, in the present invention, when deriving the guest data from the enormous usage record data, while consolidating the accommodation usage status for each customer, even if the same surname and the same name are distinguished by the telephone number and the resident area, It is possible to appropriately identify the customer, and it is possible to accurately identify the customer and prevent the data from being confused. Furthermore, it is sufficient if any one of a plurality of telephone numbers matches, which gives flexibility to the identification of users, and even if there is no telephone number match, it is judged as the same user based on the matching residential area. Thus, it is possible to reduce omission of customer information such as the number of times of use.

[Brief description of drawings]

FIG. 1 is a schematic configuration explanatory diagram of a system using a customer solicitation support method according to an embodiment of the present invention.

FIG. 2 is an explanatory diagram of information items handled in the customer solicitation support method according to the embodiment of the present invention.

FIG. 3 is a user data processing flowchart in a customer solicitation support method according to an embodiment of the present invention.

FIG. 4 is a flowchart of customer candidate selection in the customer solicitation support method according to the embodiment of the present invention.

FIG. 5 is a flowchart of reservation acceptance processing in the customer solicitation support method according to the embodiment of the present invention.

[Explanation of symbols]

11 Arithmetic control unit 12 Input means 13 Storage device 14 Display means

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Claims (2)

(57) [Claims] 1. An arithmetic and control unit collects and accumulates usage record information, which is sequentially generated in accordance with the use of a facility or equipment of a customer, for a predetermined period of time in a storage means as result data and accumulates the same. Create customer data that organizes the content information for each customer from each actual data and store it in the storage means,
Accurate customer discrimination information is added to the information of the customers who have accumulated and have satisfied a predetermined condition in the customer data, so that the operator of the terminal in the customer candidate selection department can use the input means of the terminal. When a condition item necessary for selecting a customer candidate is inputted, the arithmetic control unit extracts information of a customer who corresponds to the condition item from among the customers having excellent customer discrimination information from the customer data of the storage means , User name and the above condition items
The registration information of the true customer displayed on the display means of the terminal, the operator with reference to the customer information the display is selected by the input means to the <br/> predetermined customer and customer candidate The arithmetic control unit adds the customer candidate determination information to the information of the selected customer in the customer data of the storage unit, and when the reservation of the facility or facility is accepted,
The above information obtained by the terminal operator in charge of reservation reception
When the information about the customer is input from the input means of the terminal,
The arithmetic control unit reads the customer data from the storage means before
It is checked against the entered customer information and entered in the customer data.
There is customer information corresponding to the reserved customer information and the usage
If the customer information includes customer candidate discrimination information,
Display that the reserved customer is a customer candidate on the display means
On the other hand, in the customer data, the customers who correspond to the reserved customer information
Information exists and customer candidate determination information is added to the customer information.
If it does not include the information on the superior customer discrimination,
Indicating that the reserved customer is a good customer is displayed on the display means, and the reserved customer information is included in the customer data.
In each of the cases where there is customer information,
If there are personal information items with missing contents,
A method for supporting customer solicitation, characterized in that the missing item name is displayed on a display means . 2. The customer solicitation support method according to claim 1, wherein each time the result data is newly stored in a storage means,
The arithmetic control unit sequentially outputs each use record information of the record data.
By comparing with the customer data in the storage means, the customer data
Match the customer name included in the usage record information
If there is customer information that
Check the telephone number information included in each achievement information and
The telephone number of the usage record information is registered as the customer information.
Use the same if it matches any of the multiple phone numbers
It is judged as a customer, and the information is used based on the above-mentioned usage record information and customer information.
If the talk numbers do not match, the customer information
Compare the resident area information included in each report and
If the residential areas match, it is judged as the same user and the same interest
Add the contents of the usage record information judged to be customers to the customer information
On the other hand, if it is not possible to determine that they are the same customer,
Another new customer information based on performance information is used as customer data
Customer recruitment support method characterized by additional registration .