JP3303152B2 - Key telephone voice mail device - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a voice mail of a key telephone which identifies a customer using a PBX dial-in call number or a caller number in the case of an ISDN line and records a voice mail. It concerns the device.

[0002]

2. Description of the Related Art Recently, communication by voice mail using a telephone line has been actively used. For example, a mail box for recording voice mail is prepared in the main unit, and the sender transmits a message to the specified mail box.
The recipient receives a message from a predetermined mailbox.

FIG. 4 shows a configuration example of a voice mail device of a conventional key telephone. An operator telephone set 20 and a general user telephone set 30 are connected to the public telephone line 1 via a main unit 10. The main unit 10 is used to exchange and connect the operator telephone set 20 and the telephone set 30, etc., and includes a PBX dial-in interface 11, a call recording circuit 12,
A telephone box 2 for recording a call, a telephone interface 14, and a control unit 15;
Reference numeral 0 denotes a display 21, a handset 22, a keyboard 23 and the like.

[0004] When the incoming call from the public telephone line 1 comes PBX dial-in interface 11 the control unit 15 the call number
Notify. The control unit 15 displays the customer name (for example, company name, company A) corresponding to the call number (for example, 1234) on the display 2 of the operator telephone 20 through the telephone interface 14.
The ringtone is sent out at the same time as the number 1 is displayed. The operator presses the function key for company A on the keyboard 23 to record the telephone conversation with the other party in the mailbox of company A in response to the incoming call, and outputs the output of the telephone call recording circuit 12 to a predetermined box of the mailbox 13. Instruct the user to record.

[0005] Further, the recipient plays back the message recorded in the mail box 13 on the telephone 30 via the telephone call recording circuit 12 and the telephone interface 14 and listens to it. The telephone number and, if necessary, the mail box number of the other party are checked, and a reply is sent from the telephone 30 by voice mail.

[0006]

However, in the conventional method, the operator judges the customer by looking at the display 21 and presses the function key of the keyboard 23. There is a problem that there is a possibility of recording in the mail box 13.

[0007] Also, when a reply is made by voice mail, the telephone number or the mail box number of the other party must be specified, so that there is a possibility that a reply is made to the mail box of another customer due to an operation error. There was a problem.

[0008] The present invention has been made in view of the above-mentioned points, and eliminates the above-mentioned problems.
It is an object of the present invention to provide a voice mail device of a key telephone which has a function of automatically recording a call in a mail box and automatically selecting a reply destination in the case of a reply.

[0009]

Means for Solving the Problems The invention according to claim 1 for solving the above problems are mainly connected to the public telephone line
Connect operator's telephone and general user's telephone to equipment
And the main unit is a PBX dial-in interface.
Phone, telephone interface, control unit, call recording circuit and
And a plurality of mailboxes, a voice mail device of a button telephone for recording voice mail arriving from a public telephone line in a predetermined mailbox, wherein a memory is provided in the control unit, and the customer's call number is stored in the memory in advance. and stores the balance sheet of the mail box number, is an incoming call from a public telephone line
If there is a PBX dial-in interface,
Notify the control unit of the call number of Yal-in, and the control unit
Send ringtone to operator telephone through interface
The corresponding call number from the memory look-up table.
Search for the mailbox number to
Connect the output of the call recording circuit to the
The telephone responds to the call number via the call recording circuit.
The voice mail is recorded in the mailbox of the issue .

The invention according to claim 2 is an ISDN
Operator telephone and general use are connected to the main unit connected to the line.
Connect the user's telephone and the main unit is a PBX
Dial-in interface, telephone interface, control
Unit, a call recording circuit and a plurality of mailboxes,
Voice mail received from the ISDN line can be
Voice mail device of a button phone to record the box met
Te, the memory provided in the control unit, the in advance the customer caller ID in the memory stores the control table mailbox number, PBX dial if termination is the ISDN line
The interface notifies the control unit of the caller ID, and
To the operator telephone through the telephone interface
Send a ringtone and make the outgoing call from the memory comparison table.
Find the mailbox number corresponding to the
Connect the output of the call recording circuit to the mailbox of the number,
The call recording circuit is activated by the operator's telephone responding.
Record voice mail in the mailbox of the number via
To play the recorded voicemail via the telephone.
Control unit to send a signal corresponding to the desired mailbox number.
To send the sound recorded in the mailbox of that number.
Play voice mail, and if you need to reply,
Search for the caller ID of the reproduced voice mail via the control unit
And send the caller ID via the ISDN line for
Call the customer and send a return message when the customer answers
Trust .

[0011]

According to the first aspect of the present invention, the memory of the control unit is
Call number and mail box of customer's PBX dial-in in advance
Stores the reference number of the service number, and the control unit corresponds to the call number.
Select the mailbox you want to
Because the mail is recorded, the operator telephone is
Voice mail to customer mailbox without manual operation of machine
Can be recorded.

According to the second aspect of the present invention, the memo of the control unit is stored.
Check the customer's caller ID and mailbox number in advance
The table is stored and the source sent from the ISDN line is
Select the customer's mailbox corresponding to the subscriber number,
The voice mail is recorded in the mailbox.
Customer email without manual operation of the operator phone
You can record voice mail in the box. Also,
If you need to reply to the played voice mail,
Search for the caller ID of the reproduced voice mail via the control unit
And send the caller ID via the ISDN line to
Call the customer and send a return message when the customer answers
Since it is sent, it is also manual operation when sending the return message
No need for crops.

[0013]

【Example】

Embodiment 1 An embodiment of the present invention will be described below in detail with reference to the drawings. FIG. 1 shows the present invention (the invention described in claim 1).
1 is a diagram showing a configuration example of a voice mail recording device of FIG. As shown in the figure, an operator telephone set 20 and a general user's telephone set 30 are connected to a public telephone line 1 via a main unit 10. A main unit 10 for performing exchange connection and the like includes a PBX dial-in interface 11, a call recording circuit 12, a plurality of mailboxes 13 for recording calls, a telephone interface 14, a control unit 15 including a CPU, and the like. The point constituted by the tabas 16 is the same as the above-mentioned conventional example.

In this embodiment, the control unit 15 of the main unit 10 is provided with a memory 151 for storing a comparison table of call numbers and box numbers. The voice guidance generator 17 is provided for explaining the operation to the user. Operation
The telephone 20 comprises a display 21, a handset 22, a keyboard 23 and the like.

The memory 151 previously stores a comparison table of call numbers corresponding to customers and box numbers of the mail box 13.

When there is an incoming call from the public telephone line 1, the PBX dial-in interface 11 sends the call number to the control unit 15
Notify. The control unit 15 sends a ring tone to the operator telephone 20 through the telephone interface 14. Further, the control unit 15 refers to the memory 151, finds the box number of the customer's mailbox 13 corresponding to the call number (for example, 1234), and connects the output of the call recording circuit 12 to the designated box. The operator responds to this incoming call, the call from the operator telephone 20 to a predetermined mailbox only by performing voice communication with the other party (voicemail
Etc.) are recorded.

[Embodiment 2] Embodiment 2 is a case where an ISDN line 2 is used (the invention described in claim 2), and the configuration is shown in FIG.
Is the same as In the memory 152 of the control unit 15, a comparison table of the caller number corresponding to the customer and the box number of the mail box 13 is stored in advance. The incoming call processing is as described above, and the mail box 13 stores a message for each customer.

FIG. 3 is a flow chart of the reply process. This flowchart is executed by the CPU of the control unit 15. The mail receiver reproduces the message from the telephone 30 according to a predetermined procedure. That is, when the user turns the dial number for mail reproduction, the control unit 15 issues a command to the voice guidance generator 17, and the voice guidance generator 17 outputs the voice guidance to the telephone 30. The user dials and inputs a service code according to the voice guidance (step S).
T1). The control unit 15 sends a name according to the service code.
Then, the user selects the box number of the text box 13 and plays back the message (step ST2).

When the reproduction of the message is completed, the voice guidance generator 17 provides a voice guidance for reply to the telephone 30.
Transmitted to it in accordance with the user (mail recipient) is the telephone 30 or a return service code if you need a reply
To dial. Upon receiving this reply service code (step ST3), the control unit 15 searches for a caller number corresponding to the box number of the message reproduced this time by referring to the comparison table in the memory 152, and transmits the caller (customer) through the ISDN line 2. , And when the caller (customer) answers, the user sends a return message (ie,
Call between the user and the user).

[0020]

As described in detail above, each of the claims
According to the described invention, the following excellent effects are expected .
Can Ru. According to the first aspect of the present invention , the memory of the control unit is provided.
The customer's PBX dial-in call number and mail box
The control number is stored in the control table.
Select the corresponding mailbox and add a sound to the mailbox.
Voice mail is recorded.
Voice mail to the customer's mailbox without manual operation of the talker
The ability to record audio files
Eliminate mistakes due to crops.

According to the second aspect of the present invention , the control
Customer's caller ID and mailbox in advance in the memory of your department
Store the number comparison table and send it from the ISDN line.
The customer's mailbox corresponding to the incoming caller ID
Select to have the mailbox record a voicemail
As in the past, without the need for manual operation of the operator's telephone.
Voicemail can be recorded in the customer's mailbox
Eliminates the inconvenience of manual operation and mistakes caused by manual operation
You. It is also necessary to reply to the played voice mail.
Is sent via the control unit,
Find the number and enter the caller number via the ISDN line
Send to call the customer and return
Message is sent,
No troublesome manual operation and no errors due to manual operation
Become.

[Brief description of the drawings]

FIG. 1 is a diagram showing a configuration example of a voice mail device of a key telephone according to the present invention.

FIG. 2 is a diagram showing a configuration example of a voice mail device of the key telephone according to the present invention.

FIG. 3 is a flowchart of a reply process.

FIG. 4 is a diagram showing a configuration example of a voice mail device of a conventional key telephone.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Public telephone line 2 ISDN line 10 Main apparatus 11 PBX dial-in interface 12 Call recording circuit 13 Mail box 14 Telephone interface 15 Control unit 151 Memory 152 Memory 16 Data bus 17 Voice guidance generator 20 Operation Telephone 21 Display 22 Handset 23 Keyboard

──────────────────────────────────────────────────続 き Continued on the front page (58) Field surveyed (Int.Cl. ⁷ , DB name) H04M 3/42-3/58 H04Q 3/58-3/62

Claims (2)

(57) [Claims] 1. A main unit connected to a public telephone line is operated.
When connecting a telephone with a mobile phone and a general user's telephone,
The main unit is a PBX dial-in interface,
Talker interface, control unit, call recording circuit and multiple
Comprising a mailbox, voice mail that arrives from said public telephone line to a voice mail device key telephone to record a predetermined said mailbox memory provided in the control unit, previously the customer call number in the memory the PBX dial and the stores the balance sheet of the mailbox number, there is an incoming call from the public telephone line
The in-interface precedes the PBX dial-in call number
The control unit notifies the telephone interface.
When a ring tone is sent to the operator telephone through
In both cases, a message corresponding to the call number is obtained from the memory comparison table.
Find the mailbox number, and check the mailbox of that number.
Connect the output of the call recording circuit to the
When the telephone answers, the call is recorded via the call recording circuit.
A voice mail device for a key telephone , wherein the voice mail is recorded in a mailbox of the number . 2. A main unit connected to an ISDN line is operated.
When connecting a telephone with a mobile phone and a general user's telephone,
The main unit is a PBX dial-in interface,
Talker interface, control unit, call recording circuit and multiple
A mailbox is provided, and an incoming call is received from the ISDN line.
A voice mail device of a button telephone that records the voice mail in a predetermined mailbox. A memory is provided in the control unit, and a memory of the caller number of the customer and the mailbox number are stored in the memory in advance. The control table is stored, and when there is an incoming call from the ISDN line, the PBX dial
In-interface notifies caller ID to control unit
And the control unit communicates through the telephone interface.
A ring tone is sent to the operator telephone and the note
Mailbox corresponding to the caller ID from the
Search for the mail number, and send it to the mailbox of that number.
Connect the output of the speech recording circuit, and
Answering the call, the telephone number is recorded via the call recording circuit.
When recording the voice mail in the text box and playing back the recorded voice mail, use the telephone
Via the control unit to the desired mailbox number
To be recorded in the mailbox of that number.
Need to play back the voicemail and reply
When the sender number of the reproduced voice mail is transmitted via the control unit.
Number and find the caller ID via the ISDN line.
Call to call the customer, and when the customer answers, return
A voice mail device for a key telephone, which transmits a message .