JP3289516B2 - Voice mail system - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a voice mail system and, more particularly, to a voice guidance reproduction and message recording operation method for destination number guidance when recording a message from an outside line.

[0002]

2. Description of the Related Art In a conventional voice mail system, an individual remembers a number of a destination to which a message is to be recorded by an individual in advance, and designates a destination by operating a telephone button to record a message.

[0003]

As described above, in the prior art, in order to record a message from an outside line, it is necessary to remember in advance the number of the destination to be recorded. Therefore, there is a problem that the message cannot be recorded if the number of the destination to be recorded is forgotten, or the message is recorded to another destination by mistake of the destination number. Also, in the operation of designating the destination by the voice guidance of the destination number guidance, there is a problem that the reproduction time of the voice guidance is too long or the operation procedure is increased. Also, when playing the voice guidance of the destination number guidance when recording a message from an outside line, there is no distinction between numbers that frequently specify destinations and numbers that do not, and operation is also performed when entering a destination number that frequently specifies destinations. There is a problem that the number of procedures increases. Furthermore, if the voice guidance of the destination number guidance is set only by the destination designation frequency, there is a problem that the operation procedure of message recording to the destination which has a chance to record is increased, regardless of the frequency. is there.

[0004] The present invention solves the above-mentioned conventional problems, and can shorten the address designation operation when recording a message from an outside line, and thus can easily perform the address designation operation. It is an object of the present invention to provide a voice mail system as described above.

[0005]

The technical means of the present invention for achieving the above object is a telephone interface, DT
In a voice mail apparatus including a MF, a DP signal detection circuit, a voice guidance reproducing means, a company directory memory, a company directory setting means, a message recording / reproducing means, a message storage memory and a CPU capable of controlling the entire voice mail, All destinations are divided into groups and set in the company directory memory by the company directory setting means so as to form a hierarchical structure. When a message from an outside line is recorded, button operation of the telephone is performed according to the voice guidance of the company directory memory. By doing so, a destination is selected and determined, message recording is started in the message storage memory by the message recording / reproducing means, and at each stage of voice guidance, the button of the telephone is pressed. Operated by and is characterized in that it has to be able to skip the voice guidance to specify the voice guidance.

Another technical means of the present invention for achieving the above object is a telephone interface, a DTMF, a DP signal detection circuit, a voice guidance reproducing means, a personal directory memory in order of destination designation frequency, and a personal directory setting in order of destination designation frequency. Means, a destination designation frequency calculation means, a message recording / playback means, a message storage memory, and a voice mail apparatus having a CPU capable of controlling the entire voice mail. A predetermined number of destinations are set in the personal directory memory in the destination designation frequency order by the destination designation frequency order personal directory setting means in the descending order of the address designation, and the voice guidance of the destination designation frequency order personal directory memory is set when recording a message from an external line. The message recording / reproducing means starts message recording in the message storage memory by reproducing the address in the order of higher frequency of designation of the destination, operating the telephone buttons in accordance with the voice guidance, and selecting and determining the destination. The destination designation frequency calculation means can add a weight for each destination designation period and a destination designation frequency count for the number of destination designations to the selected destination, thereby rearranging the reproduction order of the voice guidance. It is characterized by the following.

Another technical means of the present invention for achieving the above object is that the voice mail device in the second technical means is provided with a personal directory memory in the order of destination designation frequency, and a personal directory in the order of destination designation frequency. Means, a directory reproduction order setting selecting means, and a destination designation frequency calculating means. The destinations with high frequency of message recording are determined in advance by the destination designation frequency order personal directory setting means in descending order of the destination designation frequency. A specified number of destinations are set in the personal directory memory in the order of destination designation frequency. When a destination is designated, the destination designation frequency calculation means weights the destination for each period and designates the destination based on the number of destination designations. By adding the specified frequency count, it is possible to sort the voice guidance in the playback order, When recording a message from a line, the voice guidance in the personal directory memory is played back in the order of the frequency of the destination designation when the frequency of the destination specification is high, and the destination can be selected and determined by operating the buttons on the telephone according to the voice guidance. Whether the voice guidance in the personal directory memory is played first in the order of the destination frequency or the voice guidance in the personal directory memory in the order of the specified destination frequency is played first is set in the directory playback order setting selecting means, and the playback order is selected. It is characterized by being able to do.

[0008] Still another technical means of the present invention for achieving the above object is that the voice mail device in the second technical means comprises a fixed personal directory memory, a fixed personal directory setting means, and a directory reproduction order setting selection. The fixed personal directory memory has a predetermined number of destinations set in advance in the fixed personal directory memory irrespective of frequency by the fixed personal directory setting means. By combining voice guidance, when recording a message from an outside line, the voice guidance in the personal directory memory is reproduced in the order of the frequency of destination designation in the order of the frequency of the destination designation, and then the voice guidance in the fixed personal directory memory is reproduced. No, and a button operation of the telephone according to their voice guidance can make decisions destination by addressing the calculating means when the destination in the destination specified order of frequency personal directory memory is selected,
By adding the weighting for each destination designation period and the destination designation frequency count for the number of destination designations, the playback order of the voice guidance in the personal guidance memory can be sorted in the destination designation frequency order. Whether the voice guidance of the memory is reproduced first or the voice guidance of the fixed personal directory memory is reproduced first is set in the directory reproduction order setting selecting means so that the reproduction order can be selected. Is what you do.

[0009]

Therefore, according to the present invention, since the destination number is guided by voice guidance, it is possible to perform the recording operation without having to remember the destination number when specifying the destination when recording a message. Also, by inputting a special number from the telephone, the voice guidance can be skipped and the recording operation procedure can be shortened.

[0010] Further, by setting a number for frequently specifying a destination by an individual, the destination can be specified with a minimum necessary voice guidance.

[0011] Further, by setting a number that frequently designates a destination by an individual, it is possible to specify a destination with a minimum necessary voice guidance for replying to a message.

In addition, it is possible to specify a destination by individually setting a destination number irrespective of the destination specification frequency and combining it with voice guidance in order of the destination specification frequency.

[0013]

Embodiments of the present invention will be described below with reference to the drawings.

First, a first embodiment of the present invention will be described. FIG. 1 is a block diagram showing a voice mail system according to a first embodiment of the present invention.

In FIG. 1, 1 is a telephone, and 2 is a voice mail device. The voice mail device 2 includes a telephone interface (I / F) 3 and a DTMF / DP signal detection circuit 4
A company directory memory 5, a company directory setting means 6, and a voice guidance reproducing means 7
, A message storage memory 14, a message recording / reproducing means 15, and a CPU for controlling the entire voice mail device
16.

To set voice guidance data for all department names, section names, line names, destination names, selection numbers, and destination numbers, call the voice mail device 2 from the telephone 1 and operate the telephone interface by operating buttons on the telephone 1. 3 and a command and data to the CPU 16 via the DTMF and DP signal detection circuit 4. The CPU 16 assigns the company directory setting means 6 to the designated address of the company directory memory 5 so that the received data is divided into groups and has a hierarchical structure (tree structure).
Write through.

When recording a message, when the telephone 1 calls the voice mail device 2, the information is transmitted to the DTM.
F, sent to the CPU 16 via the DP signal detection circuit 4. The CPU 16 controls the voice guidance reproducing means 7 to reproduce the voice guidance of the set name and the selected number from the company directory memory 5 as shown in FIG. The data is transmitted to the telephone 1 via the interface 3.

Next, when the button operation a of the telephone 1 is performed,
The information is transmitted via the DTMF and DP signal detection circuit 4 to the CP.
The voice guidance is transmitted to U16, and the CPU 16 controls the voice guidance reproducing means 7 to reproduce the voice guidance of the section name and the selected number from the company directory memory 5, and transmits the voice guidance to the telephone 1.

Next, when the button operation b of the telephone 1 is performed,
The information is transmitted via the DTMF and DP signal detection circuit 4 to the CP.
Sent to U16, the CPU 16 controls the voice guidance reproducing means 7 to select a section from the company directory memory 5, and reproduces the voice guidance of the line name and the selected number in the order of A-line, C-line, S-line,. To the telephone 1.

Next, when the button operation c of the telephone 1 is performed,
The information is transmitted via the DTMF and DP signal detection circuit 4 to the CP.
Sent to U16, the CPU 16 controls the voice guidance reproducing means 7 to select a destination from the company directory memory 5, and reproduces voice guidance of the destination name and the destination number in the order of destination 1, destination 2, destination 3,. , Telephone 1
Send to

Next, when the button operation d of the telephone 1 is performed,
The information is transmitted via the DTMF and DP signal detection circuit 4 to the CP.
U16, the CPU 16 controls the voice guidance reproducing means 7 to reproduce the voice guidance of the start of recording from the company directory memory 5 to put it in the recording state,
The PU 16 controls the message recording / reproducing means 15 to store voice data from the telephone 1 in the message storage memory 14 via the telephone interface 3 and to record the voice data at a designated destination.

When the special number A is input by the button operation e of the telephone 1 during the voice guidance reproduction of the above-mentioned part name and selection number, the information is transmitted to the CPU 16 via the DTMF and DP signal detection circuit 4, and the CPU 16 The guidance reproduction means 7 is controlled to skip the section name selection and the line name selection from the company directory memory 5, reproduce the voice guidance of the destination name and the destination number, and send them to the telephone 1.
Therefore, when the button operation d of the telephone 1 is performed, the voice data from the telephone 1 is stored in the message storage memory 14 and recorded at the designated destination in the same manner as described above.

When the special number B is inputted by the button operation f of the telephone 1 during the voice guidance reproduction of the set name and the selection number, the information is transmitted to the CPU 16 via the DTMF and DP signal detection circuit 4, and is transmitted to the CPU 16. Controls the voice guidance reproducing means 7 to skip the section name selection from the company directory memory 5, reproduces the voice guidance of the line name and the selected number, and sends it to the telephone 1. Then, when the button operation c of the telephone 1 is performed, similarly to the above,
Select a destination from the company directory memory 5,
The voice guidance of the destination name and the destination number is reproduced in the order of destination 1, destination 2, destination 3,... Next, when the button operation of the telephone 1 is performed, the voice data from the telephone 1 is stored in the message storage memory 14 via the telephone interface 3 and recorded at the designated destination in the same manner as described above.

Next, a second embodiment of the present invention will be described. FIG. 3 is a block diagram showing a voice mail system according to a second embodiment of the present invention.

In FIG . 3 , 1 is a telephone, and 2 is a voice mail device. The voice mail device 2 includes a telephone interface (I / F) 3 and a DTMF / DP signal detection circuit 4
And personal directory memory 8 in order of destination designation frequency
And personal directory setting means 9 in order of destination designation frequency
And a destination designation frequency calculating unit 10, a voice guidance reproducing unit 7, a message storage memory 14, a message recording / reproducing unit 15, and a CPU 16 for controlling the entire voice mail apparatus.

To set voice guidance data of a destination name and a destination number with a high frequency of destination designation, call the voice mail device 2 from the telephone 1, and operate the telephone interface 3 and the DTMF / DP signal detection circuit 4 by operating buttons on the telephone 1. Command and data to the CPU 16 via. The CPU 16 causes the destination designation frequency calculation means 10 to calculate the destination designation frequency for the received data, and counts the count in the destination designation frequency order personal directory memory 8.
Is written to the specified address via the personal directory setting means 9 in the order of destination designation frequency. The number of destinations to be set is limited depending on the size of the personal directory memory 8 in the order of destination designation frequency.

When recording a message, the telephone 1 calls the voice mail device 2 and the destination number of the individual is designated by the button operation g shown in FIG.
It is sent to the CPU 16 via the TMF and DP signal detection circuit 4, and the CPU 16 controls the voice guidance reproducing means 7 to output the voice of the destination name and the destination number from the personal directory memory 8 in the order of the destination specification frequency in the order of the destination specification frequency count. The guidance is reproduced and transmitted to the telephone 1. Therefore, when the button operation h of the telephone 1 is performed, the information becomes DT.
It is sent to the CPU 16 via the MF / DP signal detection circuit 4, and the CPU 16 controls the voice guidance reproducing means 7 to reproduce the voice guidance of the recording start from the personal directory memory 8 in the order of the designated frequency of the destination, and to enter the recording state.
The PU 16 controls the message recording / reproducing means 15 to store voice data from the telephone 1 in the message storage memory 14 via the telephone interface 3 and to record the voice data at a designated destination.

Each time a destination is designated from the telephone 1, the designated destination is counted and designated by the destination designation frequency calculating means 10 in accordance with the number of times of weighting and designation of the destination, for example, according to the example shown in FIG. The count is obtained and written to the personal directory memory 8 in the order of destination designation frequency via the personal directory setting means 9 in the order of destination designation frequency designation. By performing the control as described above, the order of the voice guidance in the order of the destination designation frequency is changed.

Next, a third embodiment of the present invention will be described. FIG. 6 is a block diagram showing a voice mail system according to the third embodiment of the present invention.

As shown in FIG. 6, the present embodiment is characterized in that, in addition to the configuration of the second embodiment shown in FIG. Directory setting means 12,
It has a destination designation frequency calculation unit 13 and a directory reproduction order setting selection unit 19.

To set voice guidance data of a destination name and a destination number with a high frequency of designation of the destination, the telephone 1 calls the voice mail apparatus 2 and operates the button of the telephone 1 to operate the telephone interface 3 and the DTMF / DP signal detection circuit. 4 to send commands and data to the CPU 16. The CPU 16 is a destination designation frequency calculating means 13
Is added to the received data, and written to the specified address in the personal directory memory 11 in the order of destination designation frequency via the personal directory setting means 12 in the order of destination designation frequency. The number of destinations to be set is limited by the size of the personal directory memory 8 in the order of destination designation frequency and the size of the personal directory memory 11 in the order of destination designation frequency. In the directory reproduction order setting selection means 19, which of the voice guidances in the personal directory memory 8 in the destination designation frequency order and the personal directory memory 11 in the destination designation frequency order is to be reproduced first is set.

When recording a message, the telephone 1 calls the voice mail device 2 and a destination number of an individual is designated by a button operation i shown in FIG.
The data is sent to the CPU 16 via the TMF and DP signal detection circuit 4, and the CPU 16 controls the voice guidance reproducing means 7 to control the personal directory memory 11 in the order of the destination designation frequency.
, The voice guidance of the destination name and the destination number is played back in the descending order of the destination designation frequency count, and transmitted to the telephone 1. When the button operation j of the telephone 1 is performed, the information is transmitted to the CPU 16 via the DTMF and DP signal detection circuit 4.
The CPU 16 controls the voice guidance reproducing means 7 to reproduce the voice guidance of the start of recording from the personal directory memory 11 in the order of the designated destination frequency to put it in the recording state, and the CPU 16 makes the message recording / reproducing means 15
, The voice data from the telephone 1 is stored in the message storage memory 14 via the telephone interface 3 and recorded at the designated destination.

Each time a destination is designated from the telephone 1, the designated destination is designated by the destination designation frequency calculating means 13
In FIG. 8, the number of times of weighting and destination designation, for example, FIG.
In accordance with the example shown in (1), counting is performed to obtain a designated frequency count, which is written into the personal directory memory 11 in the destination designation frequency order via the destination designation frequency order personal directory setting means 12. By performing the control as described above, the order of the voice guidance in the order of the destination designation frequency is switched.

Next, a fourth embodiment of the present invention will be described. FIG. 9 is a block diagram showing a voice mail system according to the fourth embodiment of the present invention.

This embodiment is characterized in that, as shown in FIG. 9, in addition to the configuration of the second embodiment shown in FIG. 3, a fixed personal directory memory 17, a fixed personal directory setting means 18, a directory reproduction order It has a setting selection means 20.

To set voice guidance data for a destination name and a destination number irrespective of the frequency of destination designation, the telephone 1 calls the voice mail apparatus 2 and operates the telephone interface 3 and the DTMF, DP by operating buttons on the telephone 1.
A command and data are sent to the CPU 16 via the signal detection circuit 4. The CPU 16 writes the received data to the specified address of the fixed personal directory memory 17 via the fixed personal directory setting means 18. The number of destinations to be set is limited by the size of the personal directory memory 8 and the fixed personal directory memory 17 in order of destination designation frequency. Further, which of the voice guidances in the fixed personal directory memory 17 and the personal directory memory 8 in the order of destination designation frequency is to be reproduced first is set in the directory reproduction order setting selecting means 20.

When recording a message, the telephone 1 calls the voice mail device 2 and specifies a personal destination number by a button operation k shown in FIG. 10, and the information is sent to the CPU 16 via the DTMF and DP signal detection circuit 4. Then, the CPU 16 controls the voice guidance reproduction means 7 to reproduce the voice guidance of the destination name and the destination number from the personal directory memory 8 in the order of the destination specification frequency in the order of the destination specification frequency count, and sends the voice guidance to the telephone 1. When the voice guidance in the order of the destination designation frequency ends, the CPU 1
6 controls the voice guidance reproducing means 7 to reproduce the voice guidance of the fixed destination from the fixed personal directory memory 17. Therefore, when the button 1 of the telephone 1 is operated, the information is transmitted to the CPU 16 via the DTMF and DP signal detecting circuit 4, and the CPU 16 controls the voice guidance reproducing means 7 to control the personal directory memory 8, Alternatively, the voice guidance of the start of recording is reproduced from the fixed personal directory memory 17 to be in a recording state, and the CPU 16 controls the message recording / reproducing means 15 and the voice data from the telephone 1 is stored in the message storage memory 14 via the telephone interface 3. Store and record to the specified destination.

If the designated destinations are those of the personal directory memory 8 in the order of destination designation frequency, the destination designation frequency calculation means 10 is controlled in the same manner as described above, and the destination designation frequency count is calculated based on the weighting and the number of destination designations. The voice guidance is obtained and written into the personal directory memory 8 in the order of destination designation frequency via the personal directory setting means 9 in the order of destination designation frequency, and the order of voice guidance in the order of destination designation frequency is changed.

[0039]

As described above, according to the present invention, it is possible to easily perform a recording operation from an outside line without having to memorize the destination number by operating the button according to the voice guidance of the destination number guidance. The recording operation can be shortened by having a skip function of voice guidance for destination number guidance.

Voice guidance in the order of destination designation frequency by the personal directory in the order of destination designation frequency, voice guidance in the order of destination designation frequency by the personal directory in the order of destination designation frequency, and destination numbers are individually set irrespective of frequency. By operating the telephone according to the voice guidance of the fixed personal directory, the recording operation can be shortened.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a voice mail system according to a first embodiment of the present invention.

FIG. 2 is an explanatory diagram of a hierarchical structure (tree structure) of destinations set in a company directory memory used in the voice mail system.

FIG. 3 is a block diagram showing a voice mail system according to a second embodiment of the present invention.

FIG. 4 is an explanatory diagram of a hierarchical structure (tree structure) of destinations set in a personal directory memory in order of destination designation frequency used in the voice mail system.

FIG. 5 is an explanatory diagram of a destination designation frequency count obtained by a destination designation frequency calculation unit used in the voice mail system.

FIG. 6 is a block diagram showing a voice mail system according to a third embodiment of the present invention.

FIG. 7 is an explanatory view of a personal directory memory used in the voice mail system in order of destination designation frequency and a hierarchical structure (tree structure) of destinations set in the personal directory memory in order of destination designation frequency.

FIG. 8 is an explanatory diagram of a destination designation frequency count obtained by a destination designation frequency calculation unit used in the voice mail system.

FIG. 9 is a block diagram showing a voice mail system according to a fourth embodiment of the present invention.

FIG. 10 is an explanatory diagram of a hierarchical structure (tree structure) of destinations set in the fixed personal directory memory and the personal directory memory in order of destination designation frequency used in the voice mail system.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 Telephone 2 Voice mail device 3 Telephone interface 4 DTMF, DP detection circuit 5 Company directory memory 6 Company directory setting means 7 Voice guidance reproduction means 8 Personal directory memory in order of destination designation frequency 9 Personal directory setting means in order of destination designation frequency 10 Address designation frequency Calculation means 11 Personal directory memory according to destination designation frequency 12 Personal directory setting means according to destination designation frequency 13 Destination designation frequency calculation means 14 Message storage memory 15 Message recording / playback means 16 CPU 17 Fixed personal directory memory 18 Fixed personal directory setting Means 19 Directory reproduction order setting selection means 20 Directory reproduction order setting selection means

──────────────────────────────────────────────────続 き Continued on the front page (58) Field surveyed (Int. Cl. ⁷ , DB name) H04M 3/42-3/58 H04M 1/26-1/57 H04M 11/00-11/10 H04Q 3 / 58-3/62

Claims (2)

(57) [Claims] 1. Recording a message to an individual user
Voice guidance in the order of the destination designation frequency
Playback or recording by the user
The voice guidance in the order of
Select either raw, the <br/> voice guidance reproduced the reproduction order when the message recording from external, message recording and a button operation of the telephone in accordance with the voice guidance
Voice mail system that can be made of the selection of the destination. 2. A voice guide in a fixed order set by an individual user.
Play the dance first or let the user
Voice guidance in the order of the destination designation frequency
A scan choose whether to play earlier, the voice guidance to play in the reproduction order when the message recording from an outside line, the button operation for the phone as the voice guidance message
Voice mail system that can be carried out to select the destination of the message recording.