JP3239161B2 - Call connection method based on called party information for calling area - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method for connecting a caller and a callee in accordance with a caller's area. The present invention relates to a call connection method for connecting to a specific operator based on information on a called area corresponding to a called party.

[0002]

2. Description of the Related Art Conventionally, when a call is received while the called party is busy, the call is stored in a network, and when the called party's line becomes available, the calling party and the called party are transmitted from the network. A method of making a call connection has been proposed. Regarding this, for example, "Akiyama, Mizusawa, Yoshida, Tanaka, Intelligent Work and Network Operation, Corona (1991), p. 140", "Noguchi, Suzuki,
Illustrated ISDN-Multipurpose Interface-, Ohmsha (1988), No.
143 ". In this method, the connection from the network is based only on the order of acceptance in the network, and no consideration is given to the connection request of the called party that a certain called party wants to accept a call from a certain transmission area. On the other hand, a call connection method based on a limited connection request such as accepting only a limited area of a called party has been proposed. In this connection, for example,
"Murase, Ikejiri, Takei; Service Customization and Customer Control, NTT Technical Journal, Vol. 1, No. 9, 1989.1
2 "," Uesaka, Amitani; Pioneering IN Service, Toll-free Service, NTT Technical Journal, Vol.1, No.9, 1989.12 "
Is described in. In this method, the connection to the called party is a real-time connection, and the caller who encounters during the talk of the called party must redial, and if there is a receptionist for each area, it will be different for each area A reception telephone had to be set up and each telephone number had to be provided to the customer. Relevant as this type of method are, for example, a CCBS (call back on call or camp-on) service and an advanced toll-free service.

[0003]

In the above prior art, no consideration is given to reflecting the connection request of the called party in the call connection, and the operation for realizing the connection request in a limited area is complicated. There is a problem that is. SUMMARY OF THE INVENTION It is an object of the present invention to group callers by region, store caller information corresponding to a caller's connection, which is a connection request of the callee, in a database in the network in advance, and disseminate one reception telephone number to the caller. By resolving such problems, the call to the callee can be accepted by the network once, the callee's occupancy status can be monitored, and when the callee is free, the caller and callee can be called from the network. Accordingly, it is an object of the present invention to provide a call connection method that enables a connection based on calling area correspondence destination information in a database and does not miss an incoming call. It is another object of the present invention to provide a versatile service that an operator who knows information for each area of a caller receives the information from customers in each area.

[0004]

To achieve the above object, a call connection method according to the present invention includes a subscriber exchange which accommodates a caller having a terminal device and a subscriber exchange which accommodates a called party. In a communication network, means for holding grouping information and the like of a caller based on a connection request of the callee in the network (database 6 in FIG. 1), and controlling the holding means and selecting a callee based on the grouping information Means for instructing connection between the called party and the calling party (control station 5), and grouping the calling parties by region based on the connection request of the called party, and connection request information including the grouping information (for example, The customer's well-known number, the telephone number of the corresponding operator, and the area code of the caller) are stored in the database, and the caller is informed of one reception telephone number. The control station once accepts an incoming call in the network, makes a connection determination using the grouping information as key information, and when connection is permitted, instructs the accommodating exchanges of the called party and the calling party to connect. It is characterized in that connection is made between these exchanges.

[0005]

According to the present invention, an incoming call to a service provider is determined and connected on the network based on the information on the called party corresponding to the calling area stored in the network in advance. This allows
Just give your customers a single incoming phone number,
It is possible to specify a calling party corresponding to the calling area desired by the service provider, and there is no missed incoming call due to accumulation in the network. That is, an operator who knows information for each area of the caller can accept customers in each area and provide versatile services.

[0006]

An embodiment of the present invention will be described below with reference to the drawings. In this embodiment, a case will be described in which operators B and C of a company A whose mail-receiving business is a mail-receiving party have previously registered in the database the areas of the callers corresponding to the respective mail-receiving parties. Of course, any information may be used as the information of the caller as long as the caller is grouped in a region other than the region of the caller. FIG. 1 is a configuration diagram of a network system according to an embodiment of the present invention. In FIG. 1, reference numeral 1 denotes a telephone of the caller D (for example, telephone number 03-1234-5678), and reference numeral 2 denotes a telephone of the caller E (for example, telephone number 06-123-4).
567), 3, 4, 7, and 8 are subscriber exchanges, 5 is a control station, 6 is a database, 10 and 11 are telephones of operators B and C, respectively, 9 is a data terminal capable of accessing the database 6, and 12 is a company. A, 13 and 19 are lines for exchanging control signals between the subscriber exchanges 3 and 4 and the control station 5, respectively, and 16 and 20 are subscriber exchanges 7 and 8, respectively.
Line for exchanging control signals with the control station 5 and 1
7 is a line for exchanging control signals between the subscriber exchanges 3 and 7, 21 is a line for exchanging control signals between the subscriber exchanges 4 and 8, and 18 is a subscriber exchange. A communication line between 3 and 7; a communication line 22 between the subscriber exchanges 4 and 8; a communication line 14 for exchanging control signals between the control station 5 and the database 6;
Reference numeral 5 denotes a line for exchanging control signals between the database 6 and the data terminal 9, reference numeral 23 denotes a region of the city F including the caller D, and reference numeral 24 denotes a region of the city G including the caller E.

Next, a call connection method according to this embodiment will be described. Hereinafter, connection is performed according to the procedures shown in (1) to (22). (1) First, the called party uses the data terminal 9 to receive a telephone number of the company A (for example, toll-free number 012).
0-100100) and the telephone numbers of the operators B and C (for example, the telephone number of the operator B 03-5487-).
1122, telephone number 06-487-22 of operator C
33) and the area of the caller to be received by each of the operators B and C (for example, the receiving city F of the operator B, the receiving city G of the operator C, the area codes 015 and G corresponding to the receiving city F). Area code 01 corresponding to city
6) is registered in the database 6. Here, it is assumed that the operator B receives the incoming call from the city F and the operator C receives the incoming call from the city G. This allows
The connection request information (customer well-known number, operator's telephone number, area code of the caller to be accepted) shown in FIG. 2 is set in the database 6. (2) Callers D and E dial company A (0120-1)
Dial 00100). (3) The subscriber exchange 3 determines that the control right is transferred to the control station 5 from the dial number, and sends the control station 5 a dial number (0120-100100) and a caller telephone number (telephone number of the telephone 1). Area code (0
15) is notified. (4) Similarly, the subscriber exchange 4 determines that the control right is to be transferred to the control station 5 from the dial number, and sends the dial number (0120-100100) to the control station 5 and the caller telephone number (telephone of the telephone 2). The area code (016) calculated from the number is notified. (5) The control station 5 receiving the transfer of the control right from the subscriber exchanges 3 and 4 stores the received dial number in the database 6
And the telephone number of the called party corresponding to the received area code. Here, the callee of caller D's call from city F is operator B (telephone 10),
The callee of caller E from city G is operator C
Since the telephone set is (telephone 11), the control station 5 connects the subscriber D with the operator B to the subscriber exchange 3, and the caller E connects with the operator C with the subscriber exchange 4. Notify to do. (6) Upon receiving this notification, the subscriber exchange 3 receives the caller D
Is connected to the operator B, so that the user is notified with a guidance to temporarily hang up and wait. (7) Similarly, the subscriber-accommodated exchange 4 that has received the notification informs the caller E with guidance so as to disconnect the telephone once and stand by because the caller E is connected to the operator C. (8) On the other hand, the control station 5 sends the telephone 10 to the subscriber exchange 7, and the telephone 1 to the subscriber exchange 8.
1 notifies that a call is scheduled from the network. (9) Upon receiving this notification, the subscriber exchange 7 monitors the telephone 10 and notifies the control station 5 if the telephone 10 is free. (10) Similarly, the subscriber exchange 8 monitors the telephone 11 by receiving the notification from the control station 5 and notifies the control station 5 if the telephone 11 is free. (11) The control station 5 recognizes that the telephone set 10 of the called party is free from the notification from the subscriber exchange, and issues a call request to the operator B (telephone 10) to the subscriber exchange. And a call request to the caller D is made to the subscriber exchange 3. (12) Similarly, the control station 5 recognizes from the notification from the subscriber exchange 8 that the telephone set 11 of the called party is vacant, and issues a call to the operator C (telephone 11) to the subscriber exchange 8. Makes a call request and switches the subscriber exchange 4
, A call request to the caller E is made. (13) Upon receiving the call request from the control station 5, the subscriber exchange 7 calls the telephone B of the operator B, notifies the caller D of the connection with the guidance, and the operator B responds to the control station 5. The control station 5 is notified of the fact. (14) Similarly, the subscriber-accommodating exchange 8 receiving the call request from the control station 5 calls the telephone 11 of the operator C, notifies the caller E of the connection, and notifies the control station 5 of the operator C Is notified to the control station 5. (15) On the other hand, the subscriber exchange 3 calls the caller D (telephone 1), notifies the operator B of the connection with the guidance, and notifies the control station 5 that the caller D has answered. (16) Similarly, the subscriber exchange 4 calls the caller E (telephone 2), notifies the operator C of the connection with the guidance, and notifies the control station 5 that the caller E has answered. (17) The control station 5 having received the responses from the subscriber exchanges 3 and 7, 4 and 8 is accommodated in the caller D (telephone 1) and the subscriber exchange 7 with respect to the subscriber accommodation exchange 3. It is instructed to connect to the operator B (telephone 10). Further, it instructs the subscriber exchange 4 to connect to the caller E (telephone 2) and the operator C (telephone 11) accommodated in the subscriber exchange 8. (18) Upon receiving the connection instruction, the subscriber exchange 3 captures the telephone line to the subscriber exchange 7, and instructs the subscriber exchange 7 to connect the caller D and the operator B by the captured telephone line. . (19) Similarly, the subscriber accommodating exchange 4 that has received the connection instruction
Captures the telephone line to the subscriber exchange 8, and instructs the subscriber exchange 8 to connect the caller E and the operator C by the captured telephone line. (20) Upon receiving the call line connection instruction, the subscriber exchange 7 connects the caller D (telephone 1) and the operator B (telephone 10) using the captured call line, and informs that the connection has been completed. Notify the control station 5. (21) Similarly, the subscriber exchange 8 receiving the instruction to connect the telephone line uses the captured telephone line to transmit the caller E.
(Telephone 2) and operator C (telephone 11) are connected,
The control station 5 is notified that the connection has been completed. (22) When the caller or the operator ends the call and goes on-hook, a normal telephone line disconnection process is performed at the subscriber exchanges 3 and 7 or 4 and 8.

[0008]

According to the present invention, a service provider using a telephone network stores in advance the information of the called party corresponding to the calling area in the network, and the incoming call to the service provider is discriminated by the network. By connecting, the service provider can specify the calling party corresponding to the calling area, and the calling party knows one receiving telephone number to the customer regardless of the area from which the customer calls. You only need to do it. In addition, since the incoming call is not lost due to the accumulation in the network, the operator who knows the information for each area of the caller can accept from the customers in each area, so that a versatile service can be provided. It becomes possible. For example, (1) when a customer complains about a purchased item, an operator in the same area can be accepted and promptly responded. (2) Even when the customer moves due to moving or the like, the operator can take over the customer's public telephone by taking over the customer's data between the operators.

[Brief description of the drawings]

FIG. 1 is a configuration diagram of a network system according to an embodiment of the present invention.

FIG. 2 is a diagram showing contents of connection request information in one embodiment of the present invention.

[Explanation of symbols]

 3 Switch to accommodate subscribers 4 Switch to accommodate subscribers 5 Control station 6 Database 7 Switch to accommodate subscribers 8 Switch to accommodate subscribers

────────────────────────────────────────────────── ─── Continuation of front page (56) References JP-A-4-360448 (JP, A) JP-A-3-235562 (JP, A) JP-A-4-35345 (JP, A) 245765 (JP, A) (58) Fields investigated (Int. Cl. ⁷ , DB name) H04M 3/42-3/58 H04M 15/00-15/38

Claims (1)

(57) [Claims] In a call connection method for a communication network including a subscriber exchange which accommodates a caller having a terminal device and a subscriber accommodation exchange which accommodates a called party , a plurality of telephone numbers are assigned to one predetermined telephone number. Called phone number
And call each of the called phone numbers.
Data associated with grouping information indicating the area of followers
When a call is received at one of the predetermined telephone numbers stored in the base,
In the case, the data is stored in the predetermined one telephone number.
Search the base and find the group
Identify the called telephone number corresponding to the calling information, and store the specified called telephone number and calling telephone number.
Disconnect and release the line with the calling terminal device , monitor the line of the specified called telephone number, and
If a vacancy is detected, the terminal device of the called telephone number
And the terminal device of the calling telephone number
Call connection wherein the that.