JP3184022U - User guidance system - Google Patents

Abstract

A user guidance system capable of guiding a user with a simple configuration that does not require a dedicated operator.
A terminal device 2 is arranged at various locations in a hospital that provides various medical services. When the user inserts the card 4 into the terminal device 2, the next destination is displayed on the display unit 41 of the card 4. Therefore, since the user can go to the correct place by looking at the destination display of the card 4, the user can be guided on the correct route without arranging a dedicated staff member for guiding the user. In addition, even if the user inserts the card 4 into the terminal device 2 in the wrong place, the display of the card 4 is not changed, and the notification unit 208 notifies the user of an error in the route. As a result, the user can return to the correct route without the assistance of the staff.
[Selection] Figure 1

Description

  The present invention relates to a user guidance system that guides a user to visit a plurality of places in a facility where a predetermined service is provided in a predetermined order, for example, various examination / treatment rooms in a hospital, etc. The present invention relates to a system for guiding a patient to go around in a predetermined order.

  When receiving various examinations and treatments in a hospital, a patient needs to visit a designated place in a predetermined order. For example, in the case of ophthalmology, it is necessary to go through various places in a hospital, such as first taking a visual acuity test, then treating mydriasis and taking a fundus photograph. However, patients who are unfamiliar with such circumstances often do not know where to go unless they ask their doctors and nurses, and they often forget to ask.

  Thus, for example, in the system described in the following patent document, a patient carries a small FM radio wave transmitter / receiver, and an operator operating the system gives an instruction to the patient by voice.

JP 07-334579 A

  However, in the conventional system described above, the operator guides the patient after all, and a dedicated person is required. For this reason, the above system has a high operation cost, and there is a problem that it is difficult to adopt unless the hospital is quite large. In addition, the dedicated transmitter / receiver carried by the patient must be collected after use, but the patient may accidentally take it home or lose it.

  The present invention has been made in view of such circumstances, and an object thereof is to provide a user guidance system capable of guiding a user with a simple configuration that does not require a dedicated operator.

The user guidance system according to the present invention is a user guidance system for guiding a user to go around a plurality of places where predetermined services can be received in a predetermined route,
A plurality of terminal devices installed at a plurality of the locations, a server device, a user identification data recording unit for recording the user identification data, and a portable device having a display unit for displaying information. The terminal device stores a terminal identification data storage unit for storing terminal identification data for identifying the device itself, a reading unit for reading the user identification data from the user identification data recording unit of the portable device, A terminal communication unit that communicates with a server device, a writing unit that writes and displays information on the display unit of the portable device, and the user identification data when the user identification data is read in the reading unit, Inquiry data including the terminal identification data stored in the terminal identification data storage unit is transmitted from the terminal communication unit to the server device, and is transmitted to the terminal communication unit. A terminal processing unit that writes information corresponding to the display data to the display unit of the portable device when the display data is received from the server device. A database unit that stores route definition data related to a route of the place to be carried by the user who carries it and the user identification data in association with each other, a server communication unit that communicates with the terminal device, and a single server communication unit When the user identification data and the terminal identification data are received as the inquiry data from the terminal device, the route definition data associated with the received user identification data is acquired from the database unit and received. Based on the terminal identification data and the acquired route definition data, the user should go to the next place First server processing for generating display data for displaying information to be displayed on the display unit of the portable device, and transmitting the generated display data to the terminal device that is a transmission source of the inquiry data by the server communication unit Part.

  Preferably, the database unit includes next destination data for designating the place where the user should go next (hereinafter referred to as “next destination”) in the route defined in the route definition data. Progress data is stored in association with the route definition data, and the first server processing unit receives the user identification data and the terminal identification data from the one terminal device as the inquiry data in the server communication unit. The route definition data and the progress data associated with the received user identification data are acquired from the database unit, the location corresponding to the received terminal identification data and the acquired progress data Match the location specified in the next destination data, and if there is a mismatch in this route verification, the next destination Not to transmit the display data for displaying the information about the display of the portable device.

  Preferably, the terminal device includes a notification unit that outputs at least one of sound, voice, vibration, light, and video as a notification signal, and the first server processing unit, when there is a mismatch in the route verification, The notification unit generates notification data for notifying the verification result, and transmits the generated notification data to the terminal device that is the transmission source of the verification data related to the route verification by the terminal communication unit, When the terminal communication unit receives the notification data from the server device, the processing unit outputs the notification signal corresponding to the received notification data at the notification unit.

Preferably, the progress data includes acceptance status data indicating whether or not the next destination data is accepted at a location specified by the next destination data, and the terminal device generates an instruction signal corresponding to a predetermined instruction input operation. An instruction input unit, and an accepted user storage unit for storing the user identification data of the user who has been accepted, wherein the first server processing unit is consistent in the route verification, and When the acceptance status data of the progress data related to the route verification is in an unaccepted state, the terminal communication unit transmits an acceptance permission notification to the terminal device that is the transmission source of the inquiry data related to the route verification, The acceptance status data that has been in the unaccepted state is updated to the accepted state and written back to the database unit, and the terminal processing unit is the terminal communication unit After transmitting the inquiry data to the server device, when the terminal communication unit receives the acceptance permission notification for the inquiry data, the user identification data related to the inquiry data is added to the accepted user storage unit And the instruction input unit selects and indicates the user identification data of the user who has been provided with the service from the user identification data stored in the received user storage unit. And the completion notification including the user identification data indicated by the instruction signal is transmitted from the terminal communication unit to the server device, and the first server processing unit transmits the completion notification in the terminal communication unit. Is received, the route definition data associated with the user identification data included in the received completion notification and the progress data, Obtained from the database unit, determine the next destination based on the acquired progress data and the acquired route definition data, and updated so that the next destination data specifies the next destination of the determination result, The reception status data is updated to be in an unaccepted state, and the updated next destination data and the updated reception status data are written back to the database unit.
Preferably, when transmitting the completion notification, the terminal processing unit deletes or invalidates the user identification data related to the completion notification from the accepted user storage unit.

  Preferably, the first server processing unit determines a next destination on the basis of the acquired progress data and the acquired route definition data when they match in the route verification, and next time of the determination result The display data for displaying information on the destination on the display unit of the portable device is generated, and the generated display data is transmitted to the terminal device corresponding to the received terminal identification data by the server communication unit.

  Preferably, the progress data includes display change data relating to whether or not to allow a change in destination display in the display unit of the portable device, and the first server processing unit is configured to perform the completion in the server communication unit. When the notification is received, the progress data associated with the user identification data included in the received completion notification is acquired from the database unit, and the display change data of the acquired progress data is the destination of the display unit The user identification included in the received inquiry data is updated when the display change is permitted, the updated display change data is written back to the database unit, and the inquiry data is received by the server communication unit. The progress data associated with data is acquired from the database unit, and the table of the acquired progress data If the change data permits the change of the destination display of the display unit, the display data for causing the display unit of the portable device to display information on the location specified by the destination data of the acquired progress data is generated. Then, the generated display data is transmitted by the server communication unit to the terminal device corresponding to the terminal identification data of the received inquiry data, and the display change data of the acquired progress data is the destination display of the display unit. Updating is performed so that the change is not permitted, and the updated display change data is written back to the database unit.

  Preferably, the progress data includes movement start time data indicating a time when the user starts moving from one place to another, and the server device generates time data indicating the current time. A clock display unit, a server display unit that displays a screen according to input display data, and a moving unit that stores the user identification data of the user that is moving from one place to another. Based on the time data generated by the user storage unit and the clock unit, the database unit stores the elapsed data associated with the user identification data stored in the moving user storage unit at regular intervals. And the difference between the movement start time data included in the acquired elapsed data and the current time data generated by the clock unit is calculated, and based on the calculation result, the transfer to the next destination is calculated. The user identification data relating to the user whose predetermined time has elapsed from the start is specified, and the display data for generating information corresponding to the specified user identification data on the screen of the server display unit is generated. Two server processing units, and when the first server processing unit updates the elapsed data in response to the completion notification, the first server processing unit acquires current time data generated by the clock unit, and is included in the elapsed data The movement start time data is updated to the acquired current time data and written back to the database unit, and the user identification data associated with the progress data is added to the moving user storage unit, When transmitting the acceptance permission notification from the terminal communication unit, the user identification data related to the acceptance permission notification is deleted from the moving user storage unit. , Or to disable.

  Preferably, the database unit includes a medical fee list indicating a type of medical service related to insurance medical treatment, a medical fee list associated with a medical fee score corresponding to the type of the medical service, and the user identification data. Storing medical examination information in which the medical treatment date is associated with the medical treatment type code related to the medical service received by the user on the medical treatment date, and the terminal processing unit is connected to the server device from the terminal communication unit. When the completion notification is transmitted, the medical treatment type code indicating the type of the medical service that has been provided to the user is transmitted together with the completion notification, and the server device includes a third server processing unit. The third server processing unit, when the medical communication type code is received together with the completion notification in the server communication unit, the reception that associates the user identification data included in the received completion notification with the medical date of the day When the information is acquired from the database unit, the acquired consultation information is updated so that the received medical treatment type code is added and written back to the database unit, and the inquiry data is received in the server communication unit, If the next destination data of the progress data acquired from the database unit according to the user identification data of the inquiry data is referred to and the next destination data referred to indicates that there is no place to go already The medical examination in which the user identification data included in the received inquiry data is associated with the medical date of the day Information is obtained from the database unit, and based on the medical treatment type code and the medical fee list included in the obtained medical examination information, the amount charged to the user is calculated, and the calculated information on the charged amount is The display data to be displayed on the display unit of the portable device is generated, and the generated display data is transmitted by the server communication unit to a terminal device corresponding to the terminal identification data of the received inquiry data.

  Preferably, the user guidance system includes a second terminal device that provides information to the user. The second terminal device includes a second terminal identification data storage unit that stores identification data for identifying the device itself, and a second terminal that reads the user identification data from the user identification data recording unit of the portable device. A reading unit, a second terminal display unit that displays a screen according to input display data, a second terminal communication unit that communicates with the server device, and the user identification data in the second terminal reading unit Query data including the user identification data and the terminal identification data stored in the second terminal identification data storage unit when read is transmitted from the second terminal communication unit to the server device, and the second When the terminal communication unit receives display data from the server device, the second terminal display unit generates the display data for displaying a screen corresponding to the display data. And an end processing unit. When the first server processing unit receives the user identification data and the terminal identification data as the inquiry data from the second terminal device in the server communication unit, the first server processing unit is associated with the received user identification data. The route definition data and the progress data are acquired from the database unit, and based on the acquired route definition data and the progress data, information on the place where the user should go and / or the user has already performed. The display data for displaying information on a place on the second terminal display unit is generated, and the generated display data is transmitted to the second terminal device that is the transmission source of the inquiry data by the server communication unit.

  According to the present invention, since the next destination is written on the display unit of the user's portable device in each of the terminal devices installed in a plurality of places where the user circulates, there is no simple operator. It is possible to guide the user appropriately with the configuration.

It is a figure which shows an example of the whole structure of the user guidance system which concerns on 1st Embodiment. It is a figure which shows an example of a structure of a card | curd. It is a figure which shows an example of a structure of the terminal device which concerns on 1st Embodiment. It is a figure which shows an example of a structure of the terminal device for information provision. It is a figure which shows an example of a structure of the server apparatus which concerns on 1st Embodiment. It is a figure for demonstrating the structure of the data memorize | stored in the user database part which concerns on 1st Embodiment. It is a flowchart for demonstrating operation | movement of the terminal device at the time of reading user ID from a card | curd in the user guidance system which concerns on 1st Embodiment. It is a flowchart for demonstrating operation | movement of the terminal device in the case of transmitting a completion notification to a server apparatus in the user guidance system which concerns on 1st Embodiment. It is a 1st flowchart for demonstrating operation | movement of the server apparatus when inquiry data is received from a terminal device in the user guidance system which concerns on 1st Embodiment. It is a 2nd flowchart for demonstrating operation | movement of the server apparatus when inquiry data is received from a terminal device in the user guidance system which concerns on 1st Embodiment. It is a 3rd flowchart for demonstrating operation | movement of the server apparatus when inquiry data is received from a terminal device in the user guidance system which concerns on 1st Embodiment. It is a flowchart for demonstrating operation | movement of the server apparatus at the time of receiving completion notification from a terminal device in the user guidance system which concerns on 1st Embodiment. It is a figure for demonstrating the example of the whole operation | movement of the user guidance system which concerns on 1st Embodiment. It is a figure for demonstrating the structure of the data memorize | stored in the user database part which concerns on 2nd Embodiment. It is a flowchart for demonstrating operation | movement of the server apparatus at the time of receiving completion notification from a terminal device in the user guidance system which concerns on 2nd Embodiment. It is a 1st flowchart for demonstrating operation | movement of the server apparatus when inquiry data is received from a terminal device in the user guidance system which concerns on 2nd Embodiment. It is a 2nd flowchart for demonstrating operation | movement of the server apparatus when inquiry data is received from a terminal device in the user guidance system which concerns on 2nd Embodiment. It is a figure for demonstrating the example of the whole operation | movement of the user guidance system which concerns on 2nd Embodiment. It is a figure for demonstrating the structure of the data memorize | stored in the user database part which concerns on 3rd Embodiment. It is a figure which shows an example of a structure of the server apparatus 1 which concerns on 3rd Embodiment. It is a flowchart for demonstrating operation | movement of the server apparatus at the time of receiving completion notification from a terminal device in the user guidance system which concerns on 3rd Embodiment. It is a flowchart for demonstrating operation | movement of the server apparatus at the time of receiving inquiry data from a terminal device in the user guidance system which concerns on 3rd Embodiment. It is a flowchart for demonstrating the operation | movement which a server apparatus monitors a user's movement time for every fixed time in the user guidance system which concerns on 3rd Embodiment. It is a figure for demonstrating the movement time monitored in a progress monitoring process part. It is a figure which shows an example of the whole structure of the user guidance system which concerns on 4th Embodiment. It is a figure which shows an example of a structure of the server apparatus which concerns on 4th Embodiment. An example of the data structure of the consultation information memorize | stored in the user database part which concerns on 4th Embodiment is shown. It is a figure for demonstrating a medical treatment reward list. It is a flowchart for demonstrating operation | movement in the case of transmitting a completion notification to a server apparatus in the terminal device which concerns on 4th Embodiment. It is a flowchart for demonstrating operation | movement of the server apparatus at the time of receiving a completion notification from a terminal device in the user guidance system which concerns on 4th Embodiment. It is a flowchart for demonstrating operation | movement of the server apparatus at the time of receiving inquiry data from a terminal device in the user guidance system which concerns on 4th Embodiment, and the user has already reached the last place and should go further The operation when there is no place is shown.

<First Embodiment>
FIG. 1 is a diagram showing an example of the overall configuration of a user guidance system according to the first embodiment of the present invention.
The user guidance system shown in FIG. 1 includes a server device 1, a plurality of terminal devices 2 and information providing terminal devices 3 connected to the server device 1 via a communication network 5 such as a LAN, and a card 4 carried by the user. And have.
The server device 1 is an embodiment of the server device in the present invention.
The terminal device 2 is an embodiment of the terminal device according to the present invention.
The information providing terminal device 3 is an embodiment of the second terminal device in the present invention.
The card 4 is an embodiment of the portable device in the present invention.

Below, the case where a user (patient) is induced | guided | derived to the some test | inspection room, treatment room, etc. in a hospital is mentioned as an example, and the user guidance system of this embodiment is demonstrated.
As shown in FIG. 1, in the user guidance system according to the present embodiment, terminal devices connected to the server device 1 at a plurality of locations in the hospital that provide medical services (examination, treatment, medical treatment, etc.) to users. 2 is arranged. A user carries each card | curd 4 provided with the surface which can rewrite character information. When the user inserts the card 4 into the reader / writer unit of the terminal device 2, information such as characters indicating the next destination is written to the card 4. The user can know the next destination by using the character information written on the card 4 as a clue.

[Card 4]
FIG. 2 is a diagram illustrating an example of the configuration of the card 4.
The card 4 shown in FIG. 2 also serves as a conventional examination card for specifying a user, and a display unit 41 for displaying information and a user for recording user identification data (user ID 510). An ID recording unit 42 is included.
The display unit 41 is a device that can arbitrarily rewrite the display of characters, images, and the like, and is composed of, for example, a reversible thermosensitive recording medium (rewritable recording medium) using a leuco dye and a developer.
The user ID recording unit 42 is, for example, RFID (radio frequency
identification). In the example of FIG. 2, the user ID recording unit 42 is arranged at an end portion avoiding the display unit 41. Antennas 43 and 44 for transmitting and receiving radio signals in the user ID recording unit 42 extend linearly along the side of the main body of the card 4 in the opposite directions from the user ID recording unit 42. With such an arrangement, it is possible to prevent the heat applied during writing or erasing on the display unit 41 from affecting the operation of the user ID recording unit 42.

[Terminal device 2]
FIG. 3 is a diagram illustrating an example of the configuration of the terminal device 2.
The terminal device 2 shown in FIG. 3 includes a terminal processing unit 201, a communication unit 202, a display 203, an instruction input unit 204, a storage unit 205 including a terminal ID storage unit 2051 and an accepted user storage unit 2052. , A work memory 206, a thermal recording medium writing unit 2071, a reader / writer unit 207 including an RFID reader / writer 2072, and a notification unit 208.
The terminal processing unit 201 is an embodiment of the terminal processing unit in the present invention.
The communication unit 202 is an embodiment of a terminal communication unit in the present invention.
The terminal ID storage unit 2051 is an embodiment of a terminal identification data storage unit in the present invention.
The received user storage unit 2052 is an embodiment of the received user storage unit in the present invention.
The thermal recording medium writing unit 2071 is an embodiment of the writing unit in the present invention.
The RFID reader / writer 2072 is an embodiment of a reading unit in the present invention.

  The communication unit 202 is a circuit for communicating with the server device 1 via the communication network 5, for example, signal processing and control for performing communication conforming to a predetermined standard such as Ethernet (registered trademark), wired or It modulates / demodulates signals transmitted wirelessly, encodes / decodes data, processes packets, adjusts transmission / reception timing, and the like.

  The display 203 displays a screen corresponding to display data input from the terminal processing unit 201. For example, the display 203 includes a display device such as a liquid crystal display, an EL panel display, or a CRT, and a graphic controller that processes an image signal supplied to the display device.

  The instruction input unit 204 is an apparatus for inputting a user instruction, and generates an instruction signal corresponding to a predetermined instruction input operation. For example, a keyboard, a mouse, operation buttons, a keypad, and the like are included.

  The storage unit 205 includes a low-level program (such as BIOS) used for initialization and control of the terminal processing unit 201 and peripheral hardware (202 to 205, 207 to 208), a file operating system, an application program, and the like. In addition to storing programs and the like, data used in these programs is stored. For the storage unit 205, for example, a non-volatile memory such as a hard disk or a flash memory, an optical disk such as a DVD, a magneto-optical disk such as an MO, a magnetic tape, a programmable ROM, a mask ROM, or the like is used.

  The storage area of the storage unit 205 includes a terminal ID storage unit 2051 that stores a terminal ID 521 for specifying the terminal device 2 and a received user ID storage unit 2052 that stores an ID of a user who has already been received. .

  The working memory 206 is a relatively high-speed memory that is accessed by the processor of the terminal processing unit 201 and temporarily stores programs and data, and includes, for example, a semiconductor memory such as a dynamic RAM or a static RAM.

  The reader / writer unit 207 includes a thermal recording medium writing unit 2071 for writing / erasing display information such as characters on the display unit 41 of the card 4, and an RFID reader / writer for writing / reading information on the user ID recording unit 42. A writer 2072 is included.

  The notification unit 208 outputs sound, sound, vibration, light, video, or the like as a notification signal according to the control of the terminal processing unit 201. For example, the notification unit 208 includes a speaker that generates sound according to a signal input from the terminal processing unit 201, a lamp that blinks light, and the like.

  The terminal processing unit 201 controls the overall operation of the terminal device 2. That is, communication with the server device 1 in the communication unit 202, display of a screen on the display 203, input of an instruction from a user in the instruction input unit 204, execution of a notification operation in the notification unit 208, display in the reader / writer unit 207 The writing of the unit 41 and the reading of the user ID recording unit 42 are controlled based on programs stored in the storage unit 205 and the work memory 206. For example, the terminal processing unit 201 includes a processor (CPU) that performs processing based on a program, a bus for exchanging data with peripheral hardware (202 to 208), a bus control circuit (bus bridge circuit), a cache memory, and the like. Including.

When the terminal processing unit 201 reads the user ID 510 from the user ID recording unit 42 of the card 4 in the RFID reader / writer 2072, the terminal processing unit 201 obtains the read user ID 510 and the terminal ID 521 stored in the terminal ID storage unit 2051. The included inquiry data is generated and transmitted from the communication unit 202 to the server device 1.
When the terminal processing unit 201 transmits inquiry data from the communication unit 202 to the server device 1 and receives a reception permission notification for the inquiry data in the communication unit 202, the user ID 510 related to the inquiry data has been received. It is added to the storage unit 502.

  In addition, when the communication unit 202 receives display data for destination display from the server device 1, the terminal processing unit 201 sends information corresponding to the display data to the display unit 41 of the card 4 by the thermal recording medium writing unit 2071. When various types of notification data are received from the server device 1 in the writing / communication unit 201, the notification unit 208 outputs a notification signal corresponding to the received notification data.

  Furthermore, the terminal processing unit 201 also performs processing for transmitting the results of examinations and treatments to the server device 1. For example, the terminal processing unit 201 generates display data for displaying on the display 203 a screen for inputting the progress and result of the examination for the user. While looking at this screen, the staff inputs information about the user being accepted (inspection results, etc.) using the instruction input unit 204. When the instruction input unit 204 inputs an instruction indicating that the inspection of a certain user has been completed, the terminal processing unit 201 stores the user ID 510 relating to the user in the accepted user storage unit 2052. The user ID 510 is selected from the user ID 510, and a completion notification including the selected user ID 510 is generated and transmitted from the communication unit 202 to the server device 1. Then, the terminal processing unit 201 deletes the user ID 510 related to the completion notification from the accepted storage unit 2052 (or sets the invalid state in the accepted storage unit 2052). As a result, the received user storage unit 2052 stores the IDs of users who have been received and are waiting for the order of inspection and the like.

[Information providing terminal device 3]
FIG. 4 is a diagram illustrating an example of the configuration of the information providing terminal device 3.
The terminal device 2 illustrated in FIG. 4 includes a terminal processing unit 301, a communication unit 302, a display 303, an instruction input unit 304, a storage unit 305 including a terminal ID storage unit 3051, a work memory 306, and a reader unit. 307.
The terminal processing unit 301 is an embodiment of the second terminal processing unit in the present invention.
The communication unit 302 is an embodiment of the second terminal communication unit in the present invention.
The terminal ID storage unit 2051 is an embodiment of the second terminal ID storage unit in the present invention.
The reader unit 307 is an embodiment of the second terminal reading unit in the present invention.
The display 303 is an embodiment of the second terminal display unit in the present invention.

  The communication unit 302 is a circuit for communicating with the server device 1 via the communication network 5 and has the same configuration as the communication unit 202 described above, for example.

  The display 303 is a device that displays a screen corresponding to display data input from the terminal processing unit 301, and has the same configuration as the display 203 described above, for example.

  The instruction input unit 304 is a device for inputting a user instruction, and has the same configuration as the instruction input unit 203 described above, for example.

The storage unit 305 is a device that stores various programs (BIOS, file / operating system, application program, etc.) and data for managing the processing of the terminal processing unit 301, and has the same configuration as the storage unit 205 described above, for example. .
The storage area of the storage unit 305 includes a terminal ID storage unit 3051 that stores the terminal ID 521 assigned to the information providing terminal device 3.

  The work memory 306 is a relatively high-speed memory that temporarily stores programs and data of the terminal processing unit 201, and has the same configuration as the work memory 206 described above, for example.

  The reader unit 307 is a device for reading the user ID from the user ID recording unit 42 of the card 4, and has the same configuration as the RFID reader circuit included in the RFID reader / writer 2072 described above, for example.

  The terminal processing unit 301 is a circuit that controls the overall operation of the information providing terminal device 3. The operation of the peripheral hardware (302 to 307) is based on a program stored in the storage unit 305 or the work memory 306. Control. The terminal processing unit 301 has the same configuration as the terminal processing unit 201 described above, for example.

When the reader unit 307 reads the user ID 510, the terminal processing unit 301 generates inquiry data including the user ID 510 and the terminal ID 521 stored in the terminal ID storage unit 3051, and the generated inquiry data is displayed on the terminal. The data is transmitted from the communication unit 302 to the server device 1.
When the terminal communication unit 302 receives display data for providing information from the server device 1 in the terminal communication unit 302, the terminal processing unit 301 displays a screen corresponding to the display data on the display 303.

[Server device 1]
FIG. 5 is a diagram illustrating an example of the configuration of the server device 1.
5 includes a user database unit 11, a server processing unit 101, a communication unit 102, a display 103, an instruction input unit 104, a storage unit 105, and a work memory 106.
The user database unit 11 is an embodiment of the database unit in the present invention.
The terminal request processing unit 111 of the server processing unit 101 is an embodiment of the first server processing unit in the present invention.
The communication unit 102 is an embodiment of a server communication unit in the present invention.
The display 103 is an embodiment of the server display unit in the present invention.

  The communication unit 102 is a circuit for communicating with the terminal device 2 and the information providing device 3 via the communication network 5, and has the same configuration as the communication unit 202 described above, for example.

  The display 103 is a device that displays a screen corresponding to display data input from the server processing unit 101, and has the same configuration as the display 203 described above, for example.

  The instruction input unit 104 is a device for inputting a user instruction, and has a configuration similar to that of the instruction input unit 203 described above, for example.

  The storage unit 105 is a device that stores various programs (BIOS, file operating system, application programs, etc.) and data for managing the processing of the server processing unit 101, and has the same configuration as the storage unit 205 described above, for example. .

  The work memory 106 is a relatively high-speed memory that temporarily stores the program and data of the server processing unit 101, and has the same configuration as the work memory 206 described above, for example.

  The user database unit 11 structurally stores various information (name, sex, date of birth, doctor in charge, medical history, examination history, prescription history, surgery history, etc.) belonging to each user. The user database unit 11 is configured using, for example, a storage unit of one or more computers connected to the storage unit 105 or the communication network 5. Processing such as search / extraction in the user database unit 11 may be executed by the server processing unit 101 or may be executed by one or more computers connected to the communication network 5.

FIG. 6 is a diagram for explaining the structure of data stored in the user database unit 11, and shows an example of the structure of user guidance data 51 referred to for guiding the user in the hospital. .
As illustrated in FIG. 6, the user guidance data 51 stored in the user database unit 11 is data configured by associating a user ID 510, route definition data 520, and progress data 530.

  The route definition data 520 is data that defines a route when the user goes around each place in the hospital, and includes one or more terminal IDs 521. The terminal ID 521 included in the route definition data 520 designates the terminal device 2 installed at a place where the user should go around. Each terminal ID 521 of the route definition data 520 is assigned an order when the user circulates.

The progress data 530 is data related to information on the progress of the course when the user patrols various places in the hospital, and includes next destination data 535 and acceptance status data 536.
The next destination data 535 includes information on a place where the user should go next, for example, information on the order assigned to the terminal ID 521 in the route definition data 520.
The reception status data 536 indicates whether or not the user has been received at the location specified by the next destination data 535.

  The server processing unit 101 is a circuit that controls the overall operation of the server device 1, and controls the operation of peripheral hardware (102 to 104, 11) based on programs stored in the storage unit 105 and the work memory 106. To do. For example, the server processing unit 101 includes a processor (CPU) that performs processing based on a program, a bus for exchanging data with peripheral hardware (102 to 104, 11), a bus control circuit (bus bridge circuit), a cache memory, and the like. including. The server processing unit 101 may be realized by a plurality of computers connected by a communication network.

  The server processing unit 101 includes a terminal request processing unit 111 as a functional block that mainly processes requests from the terminal device 2 and the information providing terminal device 3.

When the terminal request processing unit 111 receives the inquiry data including the user ID 510 and the terminal ID 521 from the one terminal device 2 in the communication unit 102, the route definition data 520 and the progress data associated with the received user ID 510. 530 is acquired from the user database unit 11, and based on the acquired route definition data 520 and progress data 530, a place where the user should go next (hereinafter, referred to as “next destination” in some cases) is determined. . For example, when the order “n” of the route definition data is recorded in the destination data 535 of the progress data 530, the terminal request processing unit 111 sets the order “n + 1” of the route definition data 520 as the terminal ID 521 indicating the next destination. Terminal ID 521 is acquired.
Then, when the above determination result is obtained, the terminal request processing unit 111 may display display data (hereinafter referred to as “destination display data”) for displaying the display information on the next destination on the display unit 41 of the card 4. And the generated destination display data is transmitted by the communication unit 102 to the terminal device 2 of the inquiry data transmission source (the terminal device 2 corresponding to the received terminal ID 521).
For example, the terminal request processing unit 111 transmits a text set in advance with respect to the terminal ID 521 indicating the next destination (such as “Perform eyesight test. Please wait in the examination waiting room”) to the terminal device 2 that is the inquiry data transmission source. .
Thereby, in the terminal device 2, characters indicating the next destination are written on the display unit 41 of the card 4.

Note that the terminal request processing unit 111 checks whether the user is at the correct place according to the route definition data 520 in the above-described processing of the inquiry data.
That is, when the terminal request processing unit 111 acquires the progress data 530 from the user database unit 11 according to the user ID 510 and the terminal ID 521 received as the inquiry data, the next destination data 535 of the progress data 530 (FIG. 6). Is compared with the location corresponding to the terminal ID 521 received from the terminal device 2 (hereinafter, this verification may be referred to as “route verification”).
Then, the terminal request processing unit 111 does not transmit the destination display data described above when the result of the route collation is a mismatch.

  In addition, when there is a mismatch in the route verification, the terminal request processing unit 111 generates notification data for notifying the verification result in the notification unit 208 of the terminal device 2, and the generated notification data is used as the terminal device of the inquiry data transmission source. 2 (the terminal device 2 corresponding to the terminal ID 521 related to the route verification) is transmitted by the communication unit 102. Thereby, in the alerting | reporting part 208 of the terminal device 2, it is alert | reported that it has come to the wrong place with respect to a user.

On the other hand, the terminal request processing unit 111 also uses the route definition data 520 and the progress data 530 associated with the received user ID 510 even when the user ID 510 and the terminal ID 521 are received as collation data from the information providing terminal device 3. From the user database unit 11.
However, in this case, the terminal request processing unit 111 transmits display data to the verification data transmission source without performing the above-described forward path verification. That is, the terminal request processing unit 111 displays, on the screen of the display 303, information on a place where the user should go or information on a place that the user has already visited based on the acquired route definition data 520 and progress data 530. Display data is generated, and the generated display data is transmitted by the communication unit 102 to the information providing terminal device 3 (the information providing terminal device 3 corresponding to the received terminal ID 521) of the inquiry data transmission source.
For example, the terminal request processing unit 111 represents all the places where the user should go and their order, and can identify the place where the user has already gone and the place where the user has not yet gone by color, symbol, etc. Display data for displaying an image such as a list on the display 303 is generated.
Therefore, the user can easily obtain additional information such as how far to go by reading the information (user ID 510) of the card 4 in the information providing terminal device 3. .

Further, the terminal request processing unit 111 records information on whether or not the user has been received at the next destination in the reception status data 536.
That is, the terminal request processing unit 111 matches the route verification, and if the acceptance status data 536 of the progress data 530 related to the route verification is in an unaccepted state, the terminal device that is the transmission source of the inquiry data related to the route verification 2, the acceptance permission notification is transmitted by the communication unit 202, and the acceptance status data 536 in the unaccepted state is updated to the accepted state and written back to the database unit 530.

Further, the terminal request processing unit 111 updates the next destination data 535 and the reception status data 536 when the user finishes the inspection and moves to the next place (when a completion notification is received from the terminal device 2). Do.
That is, when the terminal request processing unit 111 receives a completion notification from the terminal device 2 in the communication unit 202, the terminal request processing unit 111 uses the route definition data 520 and the progress data 530 associated with the user ID 510 included in the received completion notification. The next destination is determined based on the acquired progress data 530 and the acquired route definition data 520 acquired from the database unit 11. Then, the terminal request processing unit 111 updates the next destination data 535 so as to specify the destination of the determination result, and updates the reception status data 536 so as to be in an unaccepted state, and these are updated to the user database unit. Write back to 11.

  Here, the operation of the user guidance system according to the present embodiment having the above-described configuration will be described.

First, the operation of the terminal device 2 will be described.
FIG. 7 is a flowchart for explaining the operation of the terminal device 2 when the user ID 510 is read from the card 4.
When the card 4 is inserted into the card insertion slot, the RFID reader / writer 2072 of the reader / writer unit 207 reads the user ID 510 from the user ID recording unit 42 of the inserted card 4 (step ST400). The terminal processing unit 201 generates inquiry data including the read user ID 510 and the terminal ID 521 stored in the terminal ID storage unit 2051, and transmits this to the server device 1 from the communication unit 202 (step ST410). . After transmitting the inquiry data, terminal processing unit 201 waits for a response from server device 1 (step ST415).

When the destination display data generated by the server device 1 according to the inquiry data is received by the communication unit 202, the terminal processing unit 201 displays information on the next destination according to the destination display data on the display unit 41 of the card 4. (Steps ST420 and ST425).
When receiving the acceptance permission notification together with the destination display data, the terminal processing unit 201 stores the user ID 510 read from the card 4 in the accepted user storage unit 2052 (steps ST430 and ST435).

  On the other hand, when the inquiry data is determined to be inconsistent as a result of the route matching in the server device 1 and the notification data generated by the server device 1 is received by the communication unit 202, the terminal processing unit 201 responds to the notification data. A notification signal is output in notification section 208 (steps ST440 and ST445). For example, a message such as “Here is XXX. I'm afraid, please wait with △△△” is output from the speaker of the notification unit 208.

  If the destination display data is received from the server device 1 but the reception permission notification is not received, the terminal processing unit 201 uses the received user storage unit 2052 because the reception has already been completed at the correct location. The user ID 510 is not registered.

FIG. 8 is a flowchart for explaining the operation of the terminal device 2 when notifying the server device 1 that the inspection or the like is completed.
When the provision of the medical service such as the inspection for the user is completed, the staff inputs an instruction for transmitting to the server apparatus 1 that the inspection for the user is completed in the instruction input unit 204. For example, when a screen for inputting a test result or the like for the user is displayed on the display 203, the staff operates a predetermined button or the like on the screen with the mouse or the like of the instruction input unit 204. By this operation, the instruction input unit 204 designates the user ID 510 of this user stored in the accepted user storage unit 2052 and generates an instruction signal that instructs the server device 1 to transmit a completion notification. (Step ST480).
When the instruction signal is generated in the instruction input unit 204, the terminal processing unit 201 selects the user ID 510 specified by the instruction signal from the user IDs 510 stored in the accepted user storage unit 2052, and selects the user ID 510. A completion notification including the user ID 510 is generated and transmitted from the communication unit 202 to the server device 1 (step ST485).
Then, terminal processing section 201 deletes user ID 510 related to this completion notification from accepted storage section 2052 (step ST490).
Even if the location of the terminal device 2 is defined in the normal route again by deleting (or invalidating) the user ID of the user who has provided the service from the accepted user storage unit 2052 The user ID of this user can be recorded in the received user storage unit 2052.

Next, the operation of the server device 1 will be described.
9 to 11 are diagrams for explaining the operation of the server device 1 when inquiry data is received from the terminal device 2.
When the card 4 is inserted in one terminal device 2, inquiry data including the user ID 510 and the terminal ID 521 is generated, and when the inquiry data is received by the communication unit 102 (step ST100), the terminal request processing unit 111 reads the route definition data 520 and the progress data 530 associated with the user ID 510 included in the inquiry data from the user database unit 11 (step ST105).

The terminal request processing unit 111 refers to the next destination data 535 of the progress data 530 acquired from the user database unit 11 and determines whether or not the user of the card 4 is in a state before starting to move to the first place. Determination is made (step ST110). For example, the next destination data 535 is set to a predetermined initial value in a state before starting to move to the first place. The terminal request processing unit 111 determines whether or not the next destination data 535 is equal to the initial value.
When it is determined that the user of the card 4 is in a state before starting to move to the first place, the terminal request processing unit 111 sets the next destination data 535 to the place where the user should go first, and the reception status data 536. Is set to the unaccepted state and written back to the user database unit 11 (steps ST200 and ST205). Then, the terminal request processing unit 111 generates destination display data that causes the display unit 41 of the card 4 to display the location set by the next destination data 535 (that is, the first location), and transmits the destination display data from the communication unit 102 to the inquiry data transmission source. To the terminal device 2 (step ST210).

In addition, the terminal request processing unit 111 refers to the next destination data 535 of the progress data 530 acquired from the user database unit 11, and determines whether there is no place where the user of the card 4 has reached the last place and should go there. Is determined (step ST115). For example, if the terminal request processing unit 11 determines that there is no place to be next (has reached the last place) in later-described step ST310 (FIG. 12) for determining the next destination, in the next step ST315 The destination data 535 is set to a predetermined end value. The terminal request processing unit 111 determines whether or not the next destination data 535 is equal to the end value.
If it is determined that the user of the card 4 has no place to go, the terminal request processing unit 111 generates destination display data for displaying a predetermined destination (for example, an accounting window) on the display unit 41 of the card 4. This is transmitted from the communication unit 102 to the terminal device 2 that is the source of inquiry data (step ST250).

If it is determined that the user of the card 4 is not in the state before moving to the first place, or in the state where there is no place to be visited, the terminal request processing unit 111 determines that the route is defined by the user. It is checked whether or not the place is as the data 520 (step ST125). That is, the terminal request processing unit 111 collates the location specified in the next destination data 535 of the progress data 530 acquired from the user database unit 11 with the location corresponding to the terminal ID 521 received from the terminal device 2.
If there is a mismatch in the route verification, the terminal request processing unit 111 generates notification data for notifying the verification result in the notification unit 208 of the terminal device 2, and the generated notification data is used as the terminal device 2 of the inquiry data transmission source. To the communication unit 102 (steps ST130 and ST165).

If there is a match in the route verification, the terminal request processing unit 111 determines the next destination based on the route definition data 520 and the elapsed data 530 (next destination data 535) acquired from the user database unit 11 (step ST135). Then, the terminal request processing unit 111 generates destination display data for displaying the determined next destination on the display unit 41 of the card 4, and transmits this to the terminal device 2 that is the inquiry data transmission source (step ST140).
Furthermore, the terminal request processing unit 111 refers to the reception status data 536 of the progress data 530 acquired from the user database unit 111. If this is not received, the terminal request processing unit 111 sends the inquiry data transmission source terminal device 2 to the terminal device 2 from which the inquiry data is transmitted. The acceptance permission notification is transmitted, and the acceptance status data 536 that has been in the unaccepted state is updated to the accepted state and written back to the user database unit 11 (steps ST145, ST150, ST155).

FIG. 12 is a flowchart for explaining the operation of the server device 1 when a completion notification is received from the terminal device 2.
When the terminal device 2 completes the inspection for the user and receives it in the communication unit 102 (step ST300), the terminal request processing unit 111 includes the user ID 510 included in the completion notification. The route definition data 520 and the progress data 530 associated with each other are read from the user database unit 11 (step ST305). Then, the terminal request processing unit 111 determines the next destination based on the route definition data 520 and the progress data 530 (next destination data 535) acquired from the user database unit 11 (step ST310). When the next destination is determined, the terminal request processing unit 111 updates the next destination data 535 so as to designate the determination result as the next destination, and updates the reception state data 536 to the unaccepted state. The updated data is written back to the user database unit 11 (steps ST315 and ST320).

Next, an example of the overall operation of the above-described user guidance system will be described with reference to FIG.
FIG. 13 shows that the next destination of the user carrying the card 4 is set in the next destination data 535 as the location “A”, the user arrives at the location “A”, and the reader / An operation example when the card 4 is inserted into the writer unit 207 will be described.

When the card 4 is inserted into the reader / writer unit 207 of the terminal device 2 (step T101), the user ID 510 is read from the card 4 to the terminal device 2, and the inquiry data including the user ID 510 and the terminal ID 521 is stored in the terminal device. 2 to the server device 1.
In the server device 1, the route verification is performed on the received inquiry data (step T102). Since it is the inquiry data from the location “A” designated by the next destination data 535, it is determined that the route matching results as a result of the route comparison, and the server device 1 transmits the acceptance permission notification and the destination display data to the terminal device 2. At this time, the acceptance status data 536 is set to the accepted state in the server device 1. In the terminal device 2 that has received the acceptance permission notification, the user read from the card 4 to the accepted user storage unit 2052 The ID 510 is added, and the terminal device 2 changes the destination display on the display unit 41 of the card 4 from the location “A” to the location “B” in accordance with the destination display data received from the server device 1 (step S1). T103).

The next steps T104 to T106 show a case where the card 4 is inserted into the reader / writer unit 207 again after the completion notification is transmitted from the terminal device 2 after being accepted in step T102.
Also in this case, inquiry data including the user ID 510 and the terminal ID 521 read into the terminal device 2 is transmitted to the server device 1, and the route verification is performed in the server device 1 (step ST105). As a result of the route matching, it is determined that they are the same as in the case of step T102, and the destination display data having the place “B” as the next destination is generated. Since the display unit 41 of the card 4 is rewritten with the same destination display data, the display is not changed.

When the user inspection is completed and a completion notification is transmitted from the terminal device 2 to the server device 1, the next destination data 535 is updated to the next destination location “B” in the terminal device 2, and the reception status data Is updated from the accepted state to the unaccepted state.
When the card 4 is inserted into the reader / writer unit 207 after this completion notification (step T108), the next destination data 535 is set to the location “B”, and therefore the server device 1 does not match in the route verification (step S108). T109). Accordingly, in this case, notification data is transmitted from the server device 1 to the terminal device 2, and an error in the normal route is notified by voice or the like in the terminal device 2 (step T110).

  As described above, according to the user guidance device according to the present embodiment, when the user inserts the card 4 into the terminal device 2 arranged in various places in the hospital that provides various medical services, the card 4 is displayed. The next destination is displayed in part 41. Therefore, since the user can go to the correct place by looking at the destination display of the card 4, the user can be guided on the correct route without arranging a dedicated staff member for guiding the user.

  Further, according to the above-described embodiment, even if the user inserts the card 4 into the terminal device 2 in the wrong place, the display of the card 4 is not changed, and the user is notified by the notification unit 208. In this case, the user is able to return to the correct route without the assistance of the staff.

  Furthermore, according to the above-described embodiment, the next destination data 535 of the server device 1 is not updated until the provision of medical services such as examinations to the user is completed. Therefore, for example, when the card 4 is returned to the user during the waiting time after the reception, even if the user inserts the card 4 into the reader / writer unit 207 again, the user is not notified of the destination error. It is possible to avoid unnecessary confusion for the user who is waiting for the inspection.

<Second Embodiment>
Next, a second embodiment of the present invention will be described.

  The user guidance system according to the present embodiment has substantially the same configuration as the user guidance system according to the first embodiment described above, but the display change data is included in the data managed in the user database unit 11. Unlike the above-described user guidance system, 537 is added and the transmission timing of the destination display data to the terminal device 2 by the terminal request processing unit 111 is controlled according to the display change data 537. Yes. Hereinafter, this difference will be described in detail.

FIG. 14 is a diagram for explaining the structure of data stored in the user database unit 11 according to the present embodiment.
As shown in FIG. 14, in this embodiment, display change data 537 is added to the progress data 530 of the user guidance data 51. The display change data 537 is data indicating whether or not the next destination display change in the display unit 41 of the card 4 is permitted.

  When the display change data 537 is in the permitted state, the terminal request processing unit 111 of the server device 1 performs destination display data generation / transmission processing according to the inquiry data from the terminal device 2. On the other hand, when the display change data 537 is in the non-permitted state, the terminal request processing unit 111 does not generate or transmit the destination display data even if the inquiry data is received from the terminal device 2.

FIG. 15 is a flowchart for explaining the operation of the server device 1 when a completion notification is received from the terminal device 2 in the user guidance system according to the present embodiment.
12 is compared with FIG. 15, in the flowchart shown in FIG. 15, step ST325 is added to the flowchart shown in FIG.
That is, when the terminal request processing unit 111 receives the completion notification from the terminal device 2, the terminal request processing unit 111 acquires the progress data 530 associated with the user ID 510 included in the completion notification from the user database unit 11 (step ST300). The display change data 537 of the acquired progress data 530 is updated so as to permit the change of the next destination display, and is written back to the user database unit 11 (step ST325). Accordingly, when a completion notification is transmitted from the terminal device 2 to the server device 1, the server device 1 is allowed to generate and transmit destination display data.

16 and 17 are flowcharts for explaining the operation of the server device 1 when inquiry data is received from the terminal device 2 in the user guidance system according to the present embodiment.
Comparing FIG. 9 and FIG. 16, in the flowchart of FIG. 9, steps ST135 and ST140 (generation / transmission of destination display data) are executed when there is a match in the route verification. In the flowchart of FIG. It is omitted. In the flowchart of FIG. 16, step ST120 (determination of display change data 537) is inserted before step ST125 (route verification), and steps ST280 and ST285 shown in FIG. Generation / transmission) is executed.

When the communication request is received by the communication unit 102 (step ST100), the terminal request processing unit 111 acquires the progress data 530 associated with the user ID included in the received inquiry data from the user database unit 11 (step ST100). ST105). If it is determined that neither the state before the user of the card 4 moves to the first place nor the state in which the user has already visited and there is no place to go (steps ST110 and ST115), the terminal request processing unit 111 refers to the state of the display change data 537 of the progress data 530 acquired from the user database unit 11 (step ST120).
When the display change data 537 is in the non-permitted state, the terminal request processing unit 111 executes step ST125 (forward path verification) and a series of processes subsequent thereto. In this case, since steps ST135 and ST140 (FIG. 9) are omitted, the destination display data is not generated / transmitted even if the route verification matches.
On the other hand, when the display change data 537 is in the permitted state, the terminal request processing unit 111 generates destination display data according to the next destination specified by the destination data 535 of the elapsed data 530 acquired from the user database unit 11. The generated destination display data is transmitted by the communication unit 102 to the terminal device 2 that has transmitted the inquiry data (step ST280). Then, the terminal request processing unit 111 updates the display change data 537 in the permitted state to the non-permitted state and writes it back to the user database unit 11 (step ST280).
Accordingly, the display change data 537 is permitted when the server device 1 receives a completion notification, and becomes non-permitted when the server device 1 generates and transmits destination display data in this permitted state.

  FIG. 18 is a diagram for explaining an example of the overall operation of the user guidance system according to the present embodiment. FIG. 18 shows an operation example in the same case as FIG.

When the card 4 is inserted into the reader / writer unit 207 of the terminal device 2 (step T201), the user ID 510 is read from the card 4 to the terminal device 2, and the inquiry data including the user ID 510 and the terminal ID 521 is stored in the terminal device. 2 to the server device 1.
In the server apparatus 1, the route verification is performed on the received inquiry data (step T202). In this case, since it is the inquiry data from the location “A” specified by the next destination data 535, it is determined that the route matching results in matching, and the server device 1 transmits an acceptance permission notification to the terminal device 2. However, since the display change data 537 is in the non-permitted state, the destination display data is not transmitted, and when the acceptance permission notification is transmitted, the server apparatus 1 sets the acceptance status data 536 to the accepted state. In the terminal device 2 that has received the acceptance permission notification, the user ID 510 read from the card 4 is added to the accepted user storage unit 2052.

The next steps T203 to T204 show a case where the card 4 is inserted into the reader / writer unit 207 again after the completion notification is transmitted from the terminal device 2 after being accepted in step T202.
Also in this case, inquiry data including the user ID 510 and the terminal ID 521 read into the terminal device 2 is transmitted to the server device 1, and the route verification is performed in the server device 1 (step ST204). As a result of the route collation, it is determined that they are the same as in the case of step T102. At this time, since the acceptance status data 536 is in the accepted state, the acceptance permission notification is not transmitted from the server device 1. Further, since the display change data 537 is not permitted, the destination display data is not transmitted.

When the user inspection is completed and a completion notification is transmitted from the terminal device 2 to the server device 1, the next destination data 535 is updated to the next destination location “B” in the terminal device 2, and the reception status data Is updated from the accepted state to the unaccepted state. At this time, the display change data 537 is updated to the permitted state (step T205).
When the card 4 is inserted into the reader / writer unit 207 after the completion notification (step T206), the destination display data is transmitted from the server device 1 to the terminal device 2 because the display change data 537 is in the permitted state. When the destination display data is transmitted, the display change data 537 returns to the non-permitted state again (step T207). When this destination display data is written to the card 4, the destination display of the card 4 is updated to the next place “B” (step T208).

  After the destination display of the card 4 is changed, when the card 4 is further inserted into the reader / writer unit 207 of the terminal device 2 at the place “A” (step T209), in this case, the display change data 537 is in an unpermitted state. Therefore, destination display data is not generated. In addition, since the next destination data 535 is set to the location “B”, the server device 1 does not match in the route verification (step T210). Therefore, in this case, notification data is transmitted from the server device 1 to the terminal device 2, and the terminal device 2 is notified of an error in the normal route by voice or the like (step T211).

As described above, according to the user guidance device according to the present embodiment, when the completion notification is transmitted from the terminal device 2 to the server device 1, the next destination data 535 is updated and the destination display of the card 4 is displayed. Change is allowed. In this permission state, the destination display data is transmitted from the server device 1 to the terminal device 2 in accordance with the collation data transmitted from the terminal device 2 regardless of whether or not the route matches, and the destination display of the card 4 is displayed. The next destination data 535 is changed to match. After the destination display of the card 4 is changed, the change of the destination display of the card 4 is not permitted until the completion notification is transmitted from the terminal device 2 to the server device 1 next time.
In the first embodiment described above, when the card 4 is returned to the user during the waiting time after the reception, the next place is further displayed with respect to the place where the destination display of the card 4 is currently waiting. May confuse users. On the other hand, in this embodiment, the destination display of the card 4 is changed until the completion of the inspection at the place where the user is waiting for the turn and the completion notification is transmitted from the terminal device 2 to the server device 1. Instead, the place remains displayed as a destination. Therefore, even if the card 4 is returned to the user at this time, the user is not confused about the destination.
Moreover, even if the user's location has moved while the change of the destination display is permitted for some reason, by writing on the display unit 41 of the card 4 with any terminal device 2 The destination display of the card 4 can be changed to the latest appropriate display.

<Third Embodiment>
Next, a third embodiment of the present invention will be described.
The user guidance system according to the present embodiment can monitor the time spent by the user moving from one place to another place in the user guidance system according to the second embodiment described above. It is a thing.
Therefore, the following description will focus on differences from the user guidance system according to the second embodiment.

FIG. 19 is a diagram for explaining the structure of data stored in the user database unit 11 according to the present embodiment.
As shown in FIG. 19, in this embodiment, movement start time data 538 is added to the progress data 530 of the user guidance data 51. The movement start time data 538 is data indicating the time when the user starts moving from one place to another place.

FIG. 20 is a diagram illustrating an example of the configuration of the server device 1 according to the present embodiment. The server device 1 shown in FIG. 20 is provided with a clock unit 107 as compared with the server device 1 according to the second embodiment described above, and the moving user storage unit 1051 is provided in the storage unit 105. Is different from the server processing unit 101 in that a progress monitoring processing unit 112 is provided.
The clock unit 107 is an embodiment of the clock unit in the present invention.
The moving user storage unit 1051 is an embodiment of the moving user storage unit in the present invention.
The progress monitoring processor 112 is an embodiment of the second server processor in the present invention.

The clock unit 107 generates time data indicating the current time.
The moving user storage unit 1051 stores a user ID 510 of a user who is moving from one place to another place.

FIG. 21 is a flowchart for explaining the operation of the server device 1 when a completion notification is received from the terminal device 2 in the user guidance system according to the present embodiment.
15 is compared with FIG. 21, in the flowchart shown in FIG. 21, steps ST330 and ST335 are added to the flowchart shown in FIG.
That is, the terminal request processing unit 111 updates the next destination data 535, the reception status data 536, and the display change data 537 in accordance with the completion notification received from the terminal device 2 (steps ST315, ST320, ST325), and the clock unit 107 Is acquired, and the movement start time data 538 included in the same elapsed data 530 is updated to the current time data (step ST330). Then, the updated data is written back to the user database unit 11. In addition, terminal request processing section 111 adds user ID 510 included in the received completion notification to moving user storage section 1051 (step ST335).

FIG. 22 is a flowchart for explaining the operation of the server device 1 when inquiry data is received from the terminal device 2 in the user guidance system according to the present embodiment.
16 is compared with FIG. 22, in the flowchart shown in FIG. 22, step ST160 is added to the flowchart shown in FIG.
That is, when transmitting the acceptance permission notification from the communication unit 202 (step ST150), the terminal request processing unit 111 deletes (or invalidates) the user ID 510 related to the acceptance permission notification from the moving user storage unit 1051. ).

FIG. 23 is a flowchart for explaining an operation in which the server device 1 monitors the movement time of the user at regular intervals in the user guidance system according to the present embodiment.
The progress monitoring processing unit 112 refers to the moving user storage unit 1051 at regular intervals based on the time data generated by the clock unit 107 (step ST500). When the user ID 510 is stored in the moving user storage unit 1051, the progress monitoring processing unit 112 reads the user ID 510 from the moving user storage unit 1051, and the progress data associated with the read user ID 510. 530 is acquired from the user database unit 11 (steps ST505 and ST510). Next, the progress monitoring processing unit 112 calculates a difference between the movement start time data 538 included in the acquired progress data 530 and the current time data generated by the clock unit 107 (step ST515), and based on the calculation result. Thus, the user ID 510 related to the user whose predetermined time has elapsed since the start of the movement to the next destination is specified (step ST520). Then, the progress monitoring processing unit 112 generates display data for displaying information corresponding to the specified user ID 510 on the screen of the display 103. For example, display data for generating a list of specified users and their travel times on the screen is generated (ST525).

FIG. 24 is a diagram for explaining the travel time monitored by the progress monitoring processing unit 112 described above.
When the completion notification from the terminal device 2 is received, the user ID 510 related to the completion notification is added to the moving user storage unit 1051, and the current time data is newly set in the movement start time data 538. (Step T302). Accordingly, the monitoring of the movement time in the server device 1 starts upon receipt of the completion notification.
Then, the movement of the user from the place “A” to the place “B” is completed, and the user's card 4 is inserted into the reader / writer unit 207 of the terminal device 2. When the server apparatus 1 replies with an acceptance permission notification, the user ID 510 is deleted from the moving user storage unit 1051. Accordingly, the monitoring of the travel time in the server device 1 ends with the transmission of the acceptance permission notification.

As described above, according to the present embodiment, after the inspection or the like is completed at one place, the movement time until it is accepted at the next place is monitored by the server device 1, and this movement time is set to a predetermined value. The excess user information is displayed on the screen of the display 103 of the server device 1.
Thereby, it is possible to monitor in the server device 1 whether any trouble (for example, getting lost, etc.) has occurred in the user moving in the hospital.

<Fourth Embodiment>
Next, a fourth embodiment of the present invention will be described.
The user guidance system according to the present embodiment is configured so that the user guidance system according to the above-described third embodiment can automatically calculate a billing amount such as a medical fee for the user.
Therefore, the following description will focus on differences from the user guidance system according to the third embodiment.

  FIG. 25 is a diagram illustrating an example of the overall configuration of the user guidance system according to the present embodiment. Compared to the third embodiment described above, when the user arrives at the last place, the billing amount of the medical fee is displayed on the display unit 41 of the card 4.

FIG. 26 is a diagram illustrating an example of the configuration of the server device 1 according to the present embodiment. The server device 1 shown in FIG. 26 is provided with a medical fee list 12 as compared to the server device 1 according to the second embodiment described above, and the server information processing unit 113 is provided in the server processing unit 101. Is different.
The consultation information processing unit 113 is an embodiment of the third server processing unit in the present invention.

FIG. 27 shows an example of the data structure of the consultation information 52 stored in the user database unit 11.
As shown in FIG. 27, the consultation information 52 is data configured by associating a user ID 510, a medical treatment date 540, medical treatment item data 550, and billing amount data 560.
The medical treatment date 540 indicates the date when the user received medical treatment or examination at the hospital.
The medical treatment item data 550 includes one or a plurality of medical treatment type codes 551 indicating the types of medical treatment services related to insurance medical treatment. Each medical treatment type code 551 corresponds to a medical service received by the user on this medical treatment day.
The billing amount data 560 indicates the amount of the medical fee billed to the user on this medical treatment date.

FIG. 28 is a diagram for explaining the medical fee list 12.
The medical fee list 12 shown in FIG. 28 is a data group in which a medical fee score 570 corresponding to a type of medical service related to insurance medical treatment is associated with a medical treatment type code 551 indicating the type.

FIG. 29 is a flowchart for explaining an operation when the terminal device 2 according to the present embodiment notifies the server device 1 that the inspection or the like is completed. Comparing FIG. 8 with FIG. 15, in the flowchart shown in FIG. 29, the process of step ST <b> 485 in the flowchart shown in FIG. 8 is changed.
That is, when the terminal processing unit 201 transmits a completion notification from the communication unit 202 to the server device 1, the terminal processing unit 201 transmits a medical treatment type code 551 indicating the type of the medical service that has been provided to the user together with the completion notification. For example, when a screen for inputting a test result or the like for a user who is responding is displayed on the display 203, the staff notifies the completion with a predetermined check box indicating a medical treatment type being checked on the screen. The mouse or the like of the instruction input unit 204 is operated so as to press a predetermined button or the like for transmitting. By this operation, the terminal processing unit 201 transmits the medical treatment type code 551 together with the completion notification from the communication unit 202 to the server device 1 (step ST485A).

FIG. 30 is a flowchart for explaining the operation of the server device 1 when a completion notification is received from the terminal device 2 in the user guidance system according to the present embodiment.
When FIG. 21 is compared with FIG. 30, in the flowchart shown in FIG. 30, step ST305A is changed with respect to the flowchart shown in FIG. 21, and steps ST340 to ST350 are added.
That is, when receiving the medical treatment type code 551 together with the completion notification in the communication unit 102, the medical examination information processing unit 113 uses the medical examination information 52 that associates the user ID 510 included in the received completion notification with the medical day 540 of the day. The medical treatment item data 550 of the consultation information 52 is updated so that the received medical treatment type code 551 is added (step ST340). Also, the consultation information processing unit 113 acquires the medical fee 570 associated with the medical treatment type code 551 received from the medical fee list 12 and calculates the amount charged for the medical treatment type based on the acquired medical fee list 12. Then, the calculated charge amount is added to the charge amount data 560 (step ST345). Then, the updated billing amount data 560 and the updated medical treatment item data 550 are written back to the user database unit 11 (step ST350).
Thus, each time a medical service is provided in various places in the hospital, the amount charged for the user's medical expenses is calculated and recorded in the user database unit 11.

FIG. 31 is a flowchart for explaining the operation of the server device 1 when the inquiry data is received from the terminal device 2 in the user guidance system according to the present embodiment, and the user has already reached the last place. The operation when there is no place to go further is shown.
Comparing FIG. 11 and FIG. 31 corresponding to this operation, in the flowchart shown in FIG. 31, steps ST240 to ST247 are added to the flowchart shown in FIG. 11, and the process of step ST250 is further changed.
That is, in this case, the consultation information processing unit 113 acquires the consultation information 52 that associates the user ID 510 included in the received inquiry data with the medical date 540 of the day from the user database unit 11 (step ST240), and receives the received information. The medical treatment item data 550 of the medical examination information 52 is updated so that the medical treatment type code 551 is added (step ST242). Also, the consultation information processing unit 113 acquires the medical fee 570 associated with the medical treatment type code 551 received from the medical fee list 12 and calculates the amount charged for the medical treatment type based on the acquired medical fee list 12. Then, the calculated billing amount is added to the billing amount data 560 (step ST245). Then, the updated billing amount data 560 and the updated medical treatment item data 550 are written back to the user database unit 11 (step ST247).
As a result, when the result of the billing amount for the day is obtained, the consultation information processing unit 113 displays a predetermined destination (for example, an accounting window) on the display unit 41 of the card 4 and the billing amount indicated by the billing amount data 560. Is generated, and is transmitted from the communication unit 102 to the terminal device 2 that is the source of inquiry data (step ST250).
As a result, a message such as “Today is over. Please go to the accounting window. The amount charged is XXX yen.” Is displayed on the display section 41 of the card 4 and the user leads to the accounting window. Is done.

  As described above, according to the present embodiment, when a user receives an examination or the like at various locations in the hospital, the medical expenses are sequentially calculated and recorded in the billing amount data 560 of the user database unit 11. Then, the final charge amount of the day is displayed on the display unit 41 of the card 4. Therefore, the user can be calculated and presented to the user while guiding the user in the hospital, so the convenience can be further improved.

  As mentioned above, although various embodiment of this invention was described, this invention is not limited only to said form, Various modifications are included.

  In the above-described embodiment, an example in which a rewritable card in which an RFID is embedded is used as a device carried by a user, but the present invention is not limited to this. For example, a portable terminal device having a communication function may be used. A magnetic recording medium may be used instead of the RFID.

  In the above embodiment, the next destination is determined based on the route definition data 520 and the progress data 530 (next destination data 535), but more simply, the destination is determined based on the terminal ID 510 and the route definition data 520. May be. That is, when the same place is not included in the route defined by the route definition data 520, the next destination is determined by searching and specifying the place indicated by the terminal ID 510 from the route of the route definition data 520. Can do.

  DESCRIPTION OF SYMBOLS 1 ... Server apparatus, 2 ... Terminal device, 3 ... Information provision terminal device, 4 ... Card, 11 ... User database part, 12 ... Medical fee list, 111 ... Terminal request process part, 112 ... Progress monitoring process part, 113 ... medical examination information processing unit, 201 ... terminal processing unit, 202 ... communication unit, 103, 203, 303 ... display, 104, 204, 304 ... instruction input unit, 105, 205, 305 ... storage unit, 106, 206, 306 ... Working memory 107 ... Clock unit 207 Reader / writer unit 208 Informing unit 307 Reader unit 1051 Moving user storage unit 2051 Terminal ID storage unit 2052 Accepted user storage unit

Claims (9)

A user guidance system that guides a user to visit a plurality of places that can receive a predetermined service on a predetermined route,
A plurality of terminal devices installed in a plurality of the places;
A server device;
A user identification data recording unit for recording the user identification data, and a portable device having a display unit for displaying information;
Comprising
The terminal device
A terminal identification data storage unit for storing terminal identification data for identifying the device itself;
A reading unit for reading out the user identification data from the user identification data recording unit of the portable device;
A terminal communication unit for communicating with the server device;
A writing unit for writing and displaying information on the display unit of the portable device;
When the reading unit reads the user identification data, inquiry data including the user identification data and the terminal identification data stored in the terminal identification data storage unit is sent from the terminal communication unit to the server device. A terminal processing unit for transmitting and writing information corresponding to the display data to the display unit of the portable device by the writing unit when receiving display data from the server device in the terminal communication unit;
Have
The server device
A database unit for storing route definition data relating to the route of the place to be visited by a user carrying the portable device in association with the user identification data;
A server communication unit for communicating with the terminal device;
When the server communication unit receives the user identification data and the terminal identification data from the one terminal device as the inquiry data, the database unit stores the route definition data associated with the received user identification data. The display data for causing the display unit of the portable device to display information related to the location to which the user should go next based on the received terminal identification data and the acquired route definition data And a first server processing unit that transmits the generated display data to the terminal device that is the transmission source of the inquiry data by the server communication unit. The database unit includes progress data including next destination data that designates the place where the user should go next (hereinafter referred to as “next destination”) in the route defined in the route definition data. Stored in association with the route definition data,
The first server processing unit is associated with the received user identification data when the server communication unit receives the user identification data and the terminal identification data from the one terminal device as the inquiry data. The route definition data and the progress data are acquired from the database unit, and the location corresponding to the received terminal identification data is collated with the location specified in the next destination data of the acquired progress data, If there is a mismatch in the route verification, the display data for displaying information on the next destination on the display unit of the portable device is not transmitted.
The user guidance system according to claim 1. The terminal device includes a notification unit that outputs at least one of sound, sound, vibration, light, and video as a notification signal;
When the first server processing unit does not match in the route verification, the notification unit generates notification data for notifying the verification result, and the generated notification data is used for the verification data related to the route verification. Transmit to the terminal device of the transmission source by the terminal communication unit,
When the terminal processing unit receives the notification data from the server device in the terminal communication unit, the notification processing unit outputs the notification signal corresponding to the received notification data.
The user guidance system according to claim 2. The progress data includes acceptance status data indicating whether or not the next destination data is accepted at a specified location,
The terminal device
An instruction input unit that generates an instruction signal according to a predetermined instruction input operation;
An accepted user storage unit for storing the user identification data of the user who has been accepted;
Have
When the first server processing unit is matched in the route verification and the acceptance status data of the progress data related to the route verification is in an unaccepted state, a transmission source of the inquiry data related to the route verification The terminal communication unit transmits an acceptance permission notification to the terminal device and updates the acceptance status data that was in the unaccepted state to the accepted state and writes it back to the database unit.
The terminal processing unit
After the inquiry data is transmitted from the terminal communication unit to the server device, when the reception permission notification for the inquiry data is received in the terminal communication unit, the user identification data related to the inquiry data is used as received Added to the person ’s memory,
The instruction input unit generates the instruction signal for selecting and instructing the user identification data of the user who has finished providing the service from the user identification data stored in the received user storage unit. If it is, the completion notification including the user identification data indicated by the instruction signal is transmitted from the terminal communication unit to the server device,
When the terminal server receives the completion notification, the first server processing unit stores the route definition data and the progress data associated with the user identification data included in the received completion notification in the database. The next destination based on the acquired progress data and the acquired route definition data, updated so that the next destination data specifies the next destination of the determination result, and the acceptance Update the status data to be in an unaccepted state, and write back the updated next destination data and the updated acceptance status data to the database unit.
The user guidance system according to claim 3. The first server processing unit determines a next destination based on the acquired progress data and the acquired route definition data when the route verification matches, and information on a next destination of the determination result Generating the display data for displaying on the display unit of the portable device, and transmitting the generated display data to the terminal device corresponding to the received terminal identification data by the server communication unit,
The user guidance system according to claim 4. The progress data includes display change data regarding whether or not to permit change of the destination display in the display unit of the portable device,
The first server processing unit
When the server communication unit receives the completion notification, the progress data associated with the user identification data included in the received completion notification is acquired from the database unit, and the display change of the acquired progress data is acquired. Update the data to allow change of the destination display of the display unit, write the updated display change data back to the database unit,
When the inquiry data is received by the server communication unit, the progress data associated with the user identification data included in the received inquiry data is acquired from the database unit, and the display change of the acquired progress data is acquired. If the data permits the change of the destination display of the display unit, the display data for causing the display unit of the portable device to display information on the location specified by the destination data of the acquired progress data is generated. The generated display data is transmitted by the server communication unit to the terminal device corresponding to the terminal identification data of the received inquiry data, and the display change data of the acquired progress data is changed to the destination display of the display unit Is updated so as not to permit, and the updated display change data is written back to the database unit.
The user guidance system according to claim 4. The progress data includes movement start time data indicating a time at which the user starts moving from one place to another place,
The server device
A clock unit that generates time data indicating the current time;
A server display unit that displays a screen according to input display data;
A moving user storage unit that stores the user identification data of the user who is moving from one place to another,
Based on the time data generated by the clock unit, the progress data associated with the user identification data stored in the moving user storage unit is acquired from the database unit at regular intervals, and the acquisition is performed. The difference between the movement start time data included in the elapsed data and the current time data generated by the clock unit is calculated, and based on the calculation result, the predetermined time has elapsed from the start of movement to the next destination A second server processing unit for identifying the user identification data relating to a user, and generating the display data for displaying information corresponding to the identified user identification data on the screen of the server display unit;
Have
The first server processing unit
When updating the elapsed data in response to the completion notification, the current time data generated by the clock unit is acquired, and the movement start time data included in the elapsed data is updated to the acquired current time data. And writing back to the database unit and adding the user identification data associated with the progress data to the moving user storage unit,
When transmitting the acceptance permission notification from the terminal communication unit, delete or invalidate the user identification data related to the acceptance permission notification from the moving user storage unit,
The user guidance system according to any one of claims 4 to 6. The database part
A medical fee list indicating the type of medical service related to insurance medical care, a medical fee list corresponding to the medical fee points corresponding to the type of the medical service, and
Storing consultation information associating the user identification data, a medical treatment date, and the medical treatment type code related to the medical service received by the user on the medical treatment date;
When the terminal processing unit transmits the completion notification from the terminal communication unit to the server device, the terminal processing unit transmits the medical treatment type code indicating the type of the medical service that has been provided to the user, together with the completion notification,
The server device
When the medical communication type code is received together with the completion notification in the server communication unit, the reception information that associates the user identification data included in the received completion notification with the medical date of the day is acquired from the database unit. , Update the acquired consultation information so that the received medical treatment type code is added and write it back to the database unit,
When the inquiry data is received in the server communication unit, the next destination data of the progress data acquired from the database unit according to the user identification data of the inquiry data is referred to, and the next destination data referred to is If it indicates that there is no place to go to, the medical information obtained by associating the user identification data included in the received inquiry data with the medical date of the day is acquired from the database unit, and the acquired Based on the medical treatment type code included in the medical examination information and the medical fee list, the amount charged to the user is calculated, and the information on the calculated charged amount is displayed on the display unit of the portable device. Display data is generated, and the generated display data is sent to the terminal device corresponding to the terminal identification data of the received inquiry data. Serial having a third server processing unit for transmitting by the server communication unit,
The user guidance system according to any one of claims 4 to 7. A second terminal device for providing information to the user,
A second terminal identification data storage unit for storing identification data for identifying the device itself;
A second terminal reading unit for reading the user identification data from the user identification data recording unit of the portable device;
A second terminal display unit for displaying a screen according to input display data;
A second terminal communication unit for communicating with the server device;
When the user identification data is read by the second terminal reading unit, inquiry data including the user identification data and the terminal identification data stored in the second terminal identification data storage unit is displayed on the second terminal. When the display data is transmitted from the communication unit to the server device and display data is received from the server device in the second terminal communication unit, the display data for displaying a screen corresponding to the display data is generated in the second terminal display unit. A second terminal processing unit,
A second terminal device comprising:
When the first server processing unit receives the user identification data and the terminal identification data as the inquiry data from the second terminal device in the server communication unit, the first server processing unit is associated with the received user identification data. The route definition data and the progress data are acquired from the database unit, and based on the acquired route definition data and the progress data, information on the place where the user should go and / or the user has already performed. Generating the display data for displaying information on the location on the second terminal display unit, and transmitting the generated display data to the second terminal device that is the transmission source of the inquiry data by the server communication unit;
The user guidance system according to any one of claims 2 to 7.