JP3175089U - Tax public money payment system - Google Patents

Abstract

PROBLEM TO BE SOLVED: A tax public money suitable for reducing window work by a customer paying himself / herself using a payment slip when cash is brought in without changing the current banking system Provide a payment system.
In a tax public money payment system 1, a customer 3 operates a tax public money self-storage device 9 to perform an operation for paying tax public money in cash, and receives a receipt slip 21. A slip 23 is output from the printer 11 and received by the bank employee 5. The bank employee 5 receives the customer 3 at the counter 7, confirms whether the tax public money according to the payment slip has been paid, and enters the name etc. on the slip 23 for the customer 3. Request, confirm them, and issue a receipt. The employee 5 mainly performs the confirmation work by making it self, and the burden is reduced.
[Selection] Figure 1

Description

  The present invention relates to a tax public money payment system for users to pay tax public money.

  In recent years, increasing efficiency in office work has been emphasized in banks and the like. For example, the efficiency of counter office work has been improved by guiding customers through general reception. However, the extension of the current efficiency and centralization measures is close to the limit, and a radical review of the administrative system is necessary.

  The creators paid attention to simplifying the tax office work. Tax public money includes, for example, a national tax, a local tax, and a public charge (such as a power charge, a telephone charge, and a gas charge). Tax payments are concentrated at certain times. On busy days, about 30% to 35% of customers visiting the store are for the purpose of storing tax money. The customer visited with a notice of payment (hereinafter referred to as “payment form”), and the bank staff worked as a counter office. In the business of a bank etc., this efficiency improvement of storage office work is effective.

  FIG. 3 is a flowchart showing an example of customer behavior and employee work when paying tax public money as a conventional window service. The customer who pays the tax is accepted at the general reception (step STP1). Whether cash-carrying or deposit transfer (step STP2), the customer fills in a slip on the bookkeeping stand (step STP3) and passes the slip to the bank employee (step STP4). The clerk receives the slip (step STP5) and performs a process for payment (step STP6). Meanwhile, the customer is waiting in the lobby (step STP7). Upon completion of the payment process, the bank clerk stamps a receipt / payment stamp, issues a receipt (step STP8), and the customer receives the receipt (step STP9).

  In steps STP6 to STP9, the payment process performed by the bank clerk took about 90 seconds in the case of one payment slip, for example. Furthermore, for example, if one of the three payment notices was overdue, it took about 3 minutes and 30 seconds to process the late payment fee. Meanwhile, the customer waits in the lobby.

  In some banks, customers are able to reduce the work of bankers by making payment processing using payment slips by using an automated teller machine (ATM) or the like by means of paisy storage (non-patent literature). 1).

“Pay-esy tax / fee payment service”, [online], Resona Bank, [Search January 24, 2012], Internet <URL: http://www.resona-gr.co.jp/resonabank/kojin / service / tsukau / kessai_nozei / payeasy_shunou />

  As shown in Non-Patent Document 1, it is effective to promote account transfer and pagey storage to reduce counter work. However, in order to realize complete self-storage by means of page storage or the like, it is necessary to connect to an information processing network of a main body such as a bank. Therefore, it is necessary to renovate the entire system such as a bank, and enormous costs are required.

  When analyzing the window business, cash-in is about 70% and deposit transfer is about 30%. Of these, deposit transfers are mainly corporate customers, and many large-scale carry-ins are difficult, making it difficult to deal with self-care. For this reason, it is desirable to promote centralization in the business processing center and improve the efficiency of business. On the other hand, cash brought in is mainly for individual customers, and on a visit basis, it accounts for about 90% of the number of tax public money customers. Therefore, it is considered effective to make customers who bring their own cash.

  About 70% of cash payment slips with barcodes and about 30% without barcodes. Therefore, it is also possible to pay attention to what has a barcode and read and store the barcode at a window. Payment by bar code reading is advanced in the distribution industry (convenience store payment, etc.). However, since the clerk does the work, it does not significantly reduce the window work. Moreover, in order to realize this, for example, it is necessary to modify the entire information processing system for all stores, such as integration with a terminal for window business, resulting in high costs.

  Therefore, the present invention is suitable for reducing the window work by making payment by the customer himself / herself using the payment slip in the case of bringing cash without changing the current banking system. The purpose is to provide a tax payment system.

  A first aspect of the present invention is a tax public money payment system for a user to pay tax public money in cash, and is present in an access permission area where the user is allowed to enter, and the user An operation for confirming the amount of the tax public money is performed, and a tax public money storage machine into which cash corresponding to the amount is inserted, and a printer that is present in the restricted entry area where entry of the user is prohibited When the user inserts cash corresponding to the amount of the tax public money in the tax public money storage machine, the user outputs an acceptance slip to the tax public money storage machine and receives it from the printer. Output control means for allowing a person to output the slip of the tax public money, and the entry permission area and the entry prohibition area, and the acceptor receives the receipt slip from the user, Present the slip Those comprising a counter fit.

  Note that the output control means and the tax and public money storage machine may be one article as shown in FIG. 1 or another article. Similarly, the output control means and the printer may be one article or another article.

  According to the first aspect of the present invention, when a customer (user) brings cash, he / she operates a tax public money storage machine to determine the amount and pays the tax public money in cash. This work takes about 20 seconds for a payment note with a barcode and about 60 seconds for a payment note without a barcode. Then, the customer obtains a reception slip and passes it to a bank employee (reception person). The bank clerk confirms the payment notice. This confirmation work took about 15 seconds regardless of the number of payments. Then, the bank employee gives a receipt to the customer after the stamp of receipt and payment. The bank employee directly acquires the slip without going through the customer, presents the slip to the customer, and requests the customer to fill in the slip. While the bank employee confirms the receipt, the customer enters information such as his / her name on the slip to identify the customer himself / herself. This work took about 50 seconds with 3 payment slips (1 postponed, with barcode).

  In this way, in the payment process in step STP6 of FIG. 3, it took about 90 seconds for one payment note, and 3 minutes and 30 seconds for three payment notes (one arrears) as a counter service. On the other hand, according to the present invention, the clerk's work is confirmation of the reception slip, and it takes about 15 seconds regardless of the number of sheets. Therefore, self-realization is realized in the sense that the customer performs payment work, and in the counter work, the burden is reduced by performing only the confirmation work, and the tax money storage machine for that is independent of the bank information processing system It can also be operated, and it can be implemented only in necessary stores. For this reason, it is possible to reduce the burden on the counter service while suppressing costs.

It is a schematic block diagram which shows an example of the tax public money payment system which is embodiment of this invention. FIG. 2 is a flowchart showing an example of the behavior of a customer 3, the work of a bank clerk 5 and the operation of the tax public money payment system 1 in the tax public money payment system 1 of FIG. It is a flowchart which shows an example of the operation | work of a customer and a bank clerk when paying tax public money as a conventional window business.

  Embodiments of the present invention will be described below with reference to the drawings. The embodiment of the present invention is not limited to this example.

  FIG. 1 is a schematic block diagram showing an example of a tax public money payment system according to an embodiment of the present invention. The tax public money payment system 1 is for a customer 3 (an example of “user” in the claims of the present application) to pay tax public money. The employee 5 (an example of “receiver” in the claims of the present application) accepts the customer 3 as a window service.

  The tax public money payment system 1 (an example of the “tax public money payment system” in the claims of the present application) includes a counter 7 (an example of the “counter” in the claims of the present application) and a tax public money self-storage device 9 (the “tax public money of the present claim”). And a printer 11 (an example of a “printer” in the claims).

  The counter 7 is for the bank employee 5 to accept the customer 3 as a window service. The customer 3 is prohibited from going beyond the counter 7 to the employee 5 side. Therefore, the counter 7 includes an entry permission area where the customer 3 is permitted to enter (an example of “an entry permission area” in the claims of the present application) and an entry prohibition area where the customer 3 is prohibited from entering (in the claims of the present application). An example of “an off-limit area” is classified. The permitted entry area and the prohibited entry area are separated by a wall or the like except for the counter 7.

  The tax money self-storing machine 9 is in the entry permission area. When the customer 3 pays in cash, the customer 3 operates by himself and pays tax public money using a payment note. On the other hand, when the customer 3 is a deposit transfer, the payment work is performed by a conventional window service. The customer 3 is guided at the general reception.

  The tax public money self-storage device 9 includes a display operation unit 13, a payment processing unit 15, a cash input unit 17, and an output control unit 19 (an example of “output control means” in the claims of the present application). The display operation unit 13 is, for example, a touch panel, and displays information on the customer 3 and is operated by the customer 3. The payment processing unit 15 performs payment processing according to the operation of the customer 3. The cash input unit 17 is used by the customer 3 to input cash in order to pay tax public money. The output control unit 19 outputs a receipt slip 21 to the tax public money self-storage device 9 and outputs a slip 23 to the printer 11.

  An example of the operation of the tax public money self-storage device 9 performed when the customer 3 pays cash will be described. First, the customer 3 operates the display operation unit 13 of the tax public money self-storage device 9 to notify the start of processing. Next, a payment process is selected with reference to the payment notice. Here, for example, the type of tax money to be stored, the presence / absence of a barcode in the payment slip, and the like are selected. Then, according to the display on the display / operation unit 13, for example, a barcode is read, if there is no barcode, an amount is entered, a contact information (telephone number, etc.) is entered, etc. I do. The payment processing unit 15 automatically calculates an arrearage fee and displays the amount to be paid on the display operation unit 13. The customer 3 inputs cash corresponding to the displayed amount to the cash input unit 17. The payment processing unit 15 confirms whether the tax money can be paid with the inserted cash. After this confirmation, the output control unit 19 outputs the receipt slip 21, and the customer 3 acquires the receipt slip 21. The output control unit 19 causes the voucher 5 to output the slip 23 from the printer 11 simultaneously with the receipt slip 21.

  In addition, as a configuration of the display operation unit 13, an operation unit may be provided separately from the display unit, and the barcode reader may be configured separately from the display operation unit 13.

  The tax public money self-storage device 9 is in the entry permission area, and is operated by the customer 3. Therefore, the customer 3 acquires the reception slip 21. On the other hand, the printer 11 is in a restricted entry area. Customer 3 cannot obtain slip 23. The voucher 23 is acquired by the employee 5 without going through the customer 3.

  The employee 5 receives the reception slip 21 from the customer 3 at the counter 7. The employee 5 checks the payment notice. In addition, the bank employee 5 presents the slip 23 to the customer 3 at the counter 7. The customer 3 fills in the slip 23 with information for identifying himself / herself, such as his / her name, while the employee confirms the payment according to the payment slip.

  In addition, when the tax public money self-storage device 9 is operated offline, in order to enter a name or the like in advance on a slip or the like, for example, the customer 3 may input by operating a screen or the like. However, such input processing is complicated, and there is a high possibility that the customer 3 cannot respond. For this reason, in the present embodiment, the input process of the name and the like is omitted, and the customer 3 describes the information such as the name and the like in the waiting time of the work of the employee 5.

  In the tax payment system 1, the customer 3 operates the tax payment self-storing machine 9 to read the barcode information on the payment slip and pays the cash by himself. Self-pay cash. The payment processing unit 15 of the tax public money self-storage device 9 can also automatically calculate an arrearage charge request. Therefore, the bank employee 5 does not have to operate and does not have to handle cash. Therefore, the burden on the employee 5 can be reduced. Further, the confirmation work of the employee 5 is also information printed in advance, and the burden is reduced.

  Moreover, in the tax public money payment system 1, the bank employee 5 confirms payment. For this reason, the tax public money self-storage device 9 can be operated off-line independently of the bank network, unlike the page storage. Therefore, it is possible to reduce the development cost and the cost of the machine main body, and it is possible to install only in a store where the cost effectiveness can be surely expected without making all stores uniform.

  FIG. 2 is a flowchart showing an example of the behavior of the customer 3, the operation of the employee 5, and the operation of the tax public money payment system 1 in the tax public money payment system 1 of FIG. 1. Unlike the case of FIG. 3, the case of bringing in cash and the case of deposit transfer differ. By the general reception, distribution is performed in the case of bringing in cash and in the case of deposit transfer (step ST1).

  In the case of cash-carrying (step ST2), the customer 3 operates the tax public money self-storage device 9 using the payment notice, and performs a tax public money payment process (step ST3). This work takes about 20 seconds in the case of one payment slip when there is a barcode, and about 60 seconds even when there is no barcode. And the receipt slip 21 output from the tax public money self storage machine 9 by the process demonstrated in FIG. 1 is acquired (step ST4), and it goes to the counter 7. FIG. The employee 5 acquires the slip 23 from the printer 11 and receives the customer 3 at the counter 7. The customer 3 gives the reception slip 21 to the employee 5 (step ST5). The employee 5 receives the reception slip 21 (step ST6), and confirms whether payment according to the payment slip has been performed from the reception slip 21 or the like (step ST7). This work takes about 15 seconds regardless of the number of sheets. The employee 5 gives the customer 3 the slip 23 and requests entry (step ST8). The customer 3 receives the slip 23 (step ST9) and enters, for example, a name on the slip 23 (step ST10). This work takes about 50 seconds with three payment forms. The bank clerk 5 stamps a cashier and creates a receipt (step ST11). After filling in the slip 23, the customer 3 returns the slip 23 (step ST12). The employee 5 receives the slip 23 (step ST13) and gives a receipt to the customer 3 (step ST14). Customer 3 receives this receipt (step ST15).

  In the case of deposit transfer (step STP16), as in FIG. 3, the customer 3 fills in a slip on the bookkeeping stand (step ST17) and passes the slip to the bank employee 5 (step ST18). The employee 5 receives the slip (step ST19) and performs a process for payment (step ST20). Meanwhile, the customer is waiting in the lobby (step ST21). Upon completion of the payment process, the bank employee stamps a receipt / payment stamp, issues a receipt to the customer (step ST22), and the customer receives the receipt (step ST23).

  Table 1 is a table showing an example of the trial. A dedicated counter (counter 7 in FIG. 1) and a dedicated printer (printer 11 in FIG. 1) are provided in one of the five windows (counter 1) (hereinafter referred to as “quick window”), and tax is included. It corresponds to the public money self storage machine 9. Table 1 shows an example of a change in the acceptance ratio for each window for customers in this case. In this case, the number of quick contacts has increased from 24.7% to 43.1%, and the burden on other contacts has been reduced accordingly. In particular, the contact number 5 was 4.4%, almost no burden on the business.

  Table 2 is a table showing another example of the trial. One of the five windows (window 1) was designated as the quick window, and window 5 was omitted. Table 2 shows an example of a change in the acceptance ratio for each window for customers in this case. In this case, the number of quick contacts increased from 17.9% to 36.8%. This is almost the same as the total work amount of the counter 1 and the counter 5 before the trial. Therefore, the burden on the counters 2 to 4 has not increased substantially.

  1 Tax public money payment system, 3 customers, 5 employees, 7 counter, 9 Tax public money self storage machine, 11 Printer, 13 Display operation section, 15 Payment processing section, 17 Cash input section, 19 Output control section, 21 Receipt slip, 23 Slip

Claims (1)

A tax payment system for users to pay tax payments in cash,
Tax public money storage machine that exists in an entry permission area where the user is allowed to enter, and is operated by the user to determine the amount of the tax public money, and cash corresponding to the amount is inserted When,
A printer that exists in a restricted entry area where entry of the user is prohibited;
When the user puts in cash corresponding to the amount of the tax public money in the tax public money storage machine, the user outputs an acceptance slip to the tax public money storage machine, and the receiver receives the printer Output control means for outputting a slip of the tax public money to
Tax payment payment system comprising a counter for dividing the entry permission area and the entry prohibition area, and receiving the receipt slip from the user and presenting the slip to the user .

Images