JP3086765B2 - Commuter pass issuing system and commuter pass issuing machine - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a commuter ticket issuing system for issuing commuter tickets such as trains and buses.

[0002]

2. Description of the Related Art Conventionally, commuter pass issuing devices have been used for issuing commuter passes such as trains and buses, so-called commuter passes.

In such a commuter pass issuing apparatus, in recent years, as data entry methods for commuter pass issuance, key input by a staff member, input by magnetic information encoded on a commuter pass (old ticket), and mass It is possible to use a method such as inputting with a data floppy created for purchase.

[0004] When the commuter pass information requested by the customer is input one by one to the commuter pass issuing device by these methods, the commuter pass issuing device calculates the fare based on the information and then responds to the request. Issue a commuter pass. In addition,
As such commuter pass issuing devices, there are a commuter ticket input device and an automatic commuter pass issuing device for automatically issuing a continuous commuter pass.

[0005]

In the above-described commuter pass issuance by the commuter pass issuance device, when a general passenger purchases a commuter pass, the station or the automatic commuter pass issuing device which issues the commuter pass is used. You will have to buy a commuter pass at the place where it is installed.

[0006] However, if there is no such facility at the station where the passenger usually gets on and off, or if the time zone for using the station does not match the business hours of the commuter pass issuing place, the commuter pass purchaser must purchase the commuter pass. Therefore, there is a problem that it is necessary to go to the place as described above.

SUMMARY OF THE INVENTION The present invention has been made in view of the above-mentioned circumstances, and a commuter pass issuing system capable of purchasing a commuter pass more easily than in the past and improving the service for customers. It is something to offer.

[0008]

Means for Solving the Problems In order to solve the above problems, the invention according to claim 1 comprises a plurality of commuter pass issuing machines for issuing commuter passes, and each of the plurality of commuter pass issuing machines. A customer information management system connected via a communication line and having a customer information file in which customer information including a commuter pass section and a period corresponding to a customer code is stored for a plurality of customers. Searches for the corresponding customer information based on the customer code when the customer code is entered by telephone and telephone line, and when the commuter pass delivery method of receiving the commuter pass at the station or by mail is entered Search means, and issues a commuter pass based on the customer information searched by the search means based on the input commuter pass delivery method to any of the plurality of commuter pass issuing machines. Input means for inputting an indication of the issue,
The plurality of commuter pass issuing machines are characterized by including issuing means for issuing a commuter pass directly delivered to a customer and a postal commuter pass based on the input means.
According to a second aspect of the present invention, a plurality of commuter pass issuing machines for issuing commuter passes are connected to each of the plurality of commuter pass issuing machines via a communication line, and the commuter pass is accepted according to a customer code. A customer information file in which customer information including sections and periods are stored for a plurality of customers, a customer code is entered by telephone and telephone line, and a commuter pass issuance method for receiving commuter tickets at a station or by mail Is input, the search means for searching for the corresponding customer information based on the customer code, and the issuance of a commuter pass based on the customer information searched by the search means based on the input commuter pass delivery method. A customer information management system having input means for inputting an issuance instruction to any one of a plurality of commuter pass issuing machines. Te is characterized by comprising a issuing means for issuing a commuter pass is commuter pass or mailing is passed directly to the customer on the basis of the input of the input means. The invention according to claim 3 is connected to each of a plurality of commuter pass issuing machines that issue commuter passes via a communication line, and corresponds to a customer code, and the customer information including the pass section and period of the commuter pass is stored by a plurality of customers. Input means for inputting a customer information file to be stored, a customer code by telephone and telephone line, and a commuter pass issuing method of receiving a commuter pass at a station or by mail, and the inputted customer code Search means for searching for the corresponding customer information from the customer information file based on the customer information file, and issuing the commuter pass based on the customer information retrieved by the search means based on the input commuter pass delivery method. Instruction input means for inputting an instruction to issue the commuter ticket at any of the commuter pass issuing machines.

[0009]

In the commuter pass issuing system of the present invention having the above configuration,
The commuter pass purchaser can request issuance of the commuter pass by telephone or personal computer, and the commuter pass is issued based on this request.

[0010] Therefore, the commuter pass purchaser can receive the commuter pass issued in this way, for example, by mail or at the nearest station, so that the commuter pass can be purchased more easily than in the past. Can be. Thereby, the service for the customer can be improved.

[0011]

An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 shows a schematic configuration of a commuter pass issuing system according to one embodiment of the present invention. Reference numerals 1 and 2 denote a customer information file and a customer information file provided at a center for centrally managing the commuter pass issuing system. The customer information management device 3 is a commuter pass issuing machine disposed at each station building or the like.

In FIG. 1, reference numeral 4 denotes a customer who uses a commuter pass (commuter pass purchaser), 5 denotes various financial institutions such as banks and credit companies, 6 denotes a customer 4 and various financial institutions 5 and customer information. A telephone line connecting to the management device 2,
Reference numeral 7 denotes a dedicated line connecting the customer information management device 2 and the commuter pass issuing machine 3.

The customer information file 1 contains customer information on each customer 4, that is, address, name, age, gender,
Information such as the place of work, the section to be used, and the time limit is stored for each customer 4. In this embodiment, the customer information is managed by a customer code assigned to each customer 4.

The customer information management device 2 includes a telephone line communication unit 2a, an information management unit 2b, and a dedicated line communication unit 2c.
And a term information search unit 2d.

The telephone line communication unit 2a communicates with each customer 4 and various financial institutions 5 through the telephone line 6, and the dedicated line communication unit 2c issues commuter pass tickets through the dedicated line 7. This is for performing communication with the device 3.

The information management unit 2b is for managing customer information in the customer information file 1, and based on information input via the telephone line communication unit 2a and the dedicated line communication unit 2c. The customer information in the customer information file 1 is searched and the requested customer information is output and the customer information is rewritten. In addition, a commuter pass issuance command is issued to the commuter pass issuing machine 3, and various financial institutions 5 are inquired about payment. I do.

Further, the expiration date information search unit 2d searches the customer information in the customer information file 1 for information on the expiration date of the commuter pass, and finds out the expired customer whose remaining pass period has become less than a certain value. 4 is output. This list is used for direct mail or the like to the customer 4. As described above, by performing direct mail to the customer 4 having a commuter pass whose expiration date is imminent, it is possible to call attention to forgetting the expiration date and improve customer service.

The commuter pass issuing machine 3 comprises a dedicated line communication unit 3a for communicating with the customer information management device 2 via the dedicated line 7, and a commuter pass issuing unit 3b for issuing commuter passes. Have been.

Next, the commuter pass issuing process in the commuter pass issuing system having the above-described configuration will be described in the case where the customer 4 requests to issue a commuter pass using a so-called push phone via the telephone line 6.

In the case where the customer 4 continues to purchase a commuter pass and the customer information is already stored in the customer information file 1, the customer 4 first has the customer information management device 2 arranged. By calling the center and pressing a button of a touch phone via the telephone line 6, a customer code is input as shown in FIG.

This customer code is input to the information management unit 2b via the telephone line communication unit 2a. The information management unit 2b searches for customer information in the customer information file 1 and stores the customer information corresponding to the customer code. read out. Then, the conditions (the validity section, the period, etc.) at which the commuter pass was issued last time are presented to the customer 4 by voice, and when there is a change in the conditions, the input guidance by voice is performed to prompt the customer 4 to input.

If the issuance conditions are changed, the customer 4
Enter the issuance conditions this time, and also enter the payment method and commuter pass transfer method. Such an input can be realized by inputting “Yes, No” to the question of the voice guide, or the like. The station name and the like can be input by voice recognition. However, if the station name is coded in advance and the code table is distributed to the station or the like, the input can be performed more easily.

Next, the information management unit 2b updates the customer information in the customer information file 1 based on the information input from the customer 4, and when using various financial institutions 5 for depositing, the telephone line 6 Is communicated to various financial institutions 5 by the telephone line communication unit 2a via the, and gives instructions for payment. Further, the commuter pass issuing condition and the commuter pass issuing method are input to the commuter pass issuing machine 3 by the dedicated line communication unit 3a.

The commuter pass issuing machine 3 issues a commuter pass and issues the commuter pass to the customer 4 in accordance with the commuter pass issuing conditions and the commuter pass issuing method. It should be noted that the commuter pass can be delivered at the nearest station or by mail.

In the above-described example, the case where the input is performed by the touch phone is described. However, the same processing can be used to issue a commuter pass when the input is performed from a personal computer by so-called personal computer communication.

If the customer information of the customer 4 is not stored in the customer information file 1 in the case of a new purchase of a commuter pass or the like, the address, name, and the like are first input by voice and registered. .

Next, the case where the customer 4 goes to each station and issues a commuter pass from the commuter pass issuing machine 3 by an attendant operation will be described.

When the customer 4 continuously purchases a commuter pass,
The customer code is read from the magnet of the face of the commuter pass by the commuter pass issuing machine 3, and the customer code is sent to the customer information management device 2.

The customer information management device 2 searches for customer information in the customer information file 1 based on the customer code, and reads out customer information corresponding to the customer code. Then, the conditions (passing section, period, etc.) for issuing the previous commuter pass are sent to the commuter pass issuing machine 3 and presented to the customer 4.

After the issuance conditions are confirmed by the customer 4, and if necessary, the commuter ticket issuing machine 3 is operated by a staff member to change the issuance conditions. To update the customer information file 1 and issue a commuter pass. In the case of payment by card or bank transfer, the information is also sent to the customer information management device 2.

When the customer 4 goes to each station and purchases a commuter pass as described above, if there is no customer information in the customer information file 1 due to the new purchase of the commuter pass, the description of the commuter pass purchase application etc. Is sent to the customer information management device 2 as customer information and registered in the customer information file 1.

As described above, according to the commuter pass issuing system of the present embodiment, it is possible to apply for issuance of commuter pass by telephone or personal computer without directly going to the station where the commuter pass issuing machine 3 and the like are installed. By receiving the commuter pass by mail or at the nearest station, the commuter pass can be purchased more easily than in the past.

Since the customer information file 1 contains information on the previously purchased commuter pass, when purchasing a similar commuter pass, even if there is no previously issued commuter pass, the conditions for issuing the previous commuter pass are also included. Can be obtained, and the operation by the attendant of the commuter pass issuing machine 3 can be simplified. In the case of reservation issuance by application over the telephone or the like, since all the issuance conditions have been input, there is almost no need to operate the commuter pass issuing machine 3.

Further, since all customer information is collectively managed, operations such as search and output can be simplified, direct mail can be easily performed, and customer service can be improved. Further, if a direct mail is sent to the customer 4 having a commuter pass that is about to expire due to the list provided by the term information search unit 2d, attention can be given to the loss of the term, and customer service can be improved.

[0036]

As described above, according to the commuter pass issuing system of the present invention, a commuter pass can be purchased more easily than in the past, and the service to customers can be improved.

[Brief description of the drawings]

FIG. 1 is a diagram showing a configuration of a commuter pass issuing system according to an embodiment of the present invention.

FIG. 2 is a view for explaining a commuter pass issuing process in the commuter pass issuing system of FIG. 1;

FIG. 3 is a diagram for explaining a commuter pass issuing process in the commuter pass issuing system of FIG. 1;

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Customer information file 2 Customer information management device 3 Commuter pass issuing machine 4 Customer 5 Various financial institutions 6 Telephone line 7 Dedicated line

──────────────────────────────────────────────────続 き Continued on the front page (58) Field surveyed (Int.Cl. ⁷ , DB name) G07B 1/00-9/02 G06F 17/60

Claims (3)

(57) [Claims] Claims: 1. A plurality of commuter pass issuing machines for issuing commuter passes, connected to each of the plurality of commuter pass issuing machines via a communication line, and corresponding to a customer code, a commuter pass valid section,
A customer information file having a customer information file in which customer information including a period is accommodated for a plurality of customers, and a customer information management system in which information relating to commuter pass purchase is input by telephone and telephone line. When a customer code is entered by telephone line and a commuter pass issuance method for receiving commuter passes at a station or by mail is entered, search for the corresponding customer information based on the customer code Means for issuing a commuter pass based on the customer information retrieved by the retrieval means based on the input commuter pass issuance method by any one of the plurality of commuter pass issuing machines. Instruction input means for inputting, the plurality of commuter pass issuing machines, a commuter pass directly delivered to the customer based on the input means and a commuter pass mailed Commutation ticket issuing system, characterized by comprising a issuing means for lines. 2. A plurality of commuter pass issuing machines for issuing commuter passes, connected to each of the plurality of commuter pass issuing machines via a communication line, and corresponded to a customer code, a commuter pass section and a period. The customer information file that stores customer information including multiple customers, the customer code is input by telephone and telephone line, and the commuter pass delivery method of whether to receive the commuter pass at the station or by mail is input The search means for searching for the corresponding customer information based on the customer code, and issuing the commuter pass based on the customer information searched by the search means based on the input commuter pass delivery method. A commuter pass issuing system comprising: a customer information management system having an instruction input unit for instructing an issuance to be issued by any of the commuter pass issuing machines. A line machine, commutation ticket issuing machine characterized by comprising a issuing means for issuing a commuter pass is commuter pass or mailing is passed directly to the customer on the basis of the input of the input means. 3. A plurality of commuter pass issuing machines that issue commuter passes are connected via communication lines, and customer information including commuter pass sections and periods corresponding to customer codes is stored for a plurality of customers. Means for inputting a customer information file, a customer code and a commuter pass issuing method for receiving the customer code and the commuter pass at the station or by mail by telephone or telephone line, and inputting the customer code based on the inputted customer code. A search unit for searching for the corresponding customer information from the customer information file; and issuing a commuter pass based on the customer information searched by the search unit based on the input commuter pass delivery method. A commuter ticket issuing system, comprising: instruction input means for inputting an instruction for issuance by a ticket issuing machine.