JP3009312B2 - Failure support equipment - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a failure handling support device for monitoring a monitoring target device at a remote place, and supporting maintenance by a maintenance engineer in response to a failure of the monitoring target device.

[0002]

2. Description of the Related Art Conventionally, as a failure handling support device of this type, for example, as disclosed in Japanese Patent Application Laid-Open No. 5-130251, a terminal device which issues a notification to a center device when an abnormality or a failure occurs in facilities in a monitored building is provided. The center device receives, via a telephone line, a failure report of equipment in the building to be monitored by the terminal device, and, in order to deal with the failure report, stores the data in a schedule storage device storing a maintenance technician's tour schedule. Some of the maintenance technicians on a patrol based on the selected maintenance technicians are the maintenance technicians who are closest to the equipment (terminal device) in the monitored building that has issued the failure, and dispatch the selected maintenance technicians.

[0003]

However, the above-mentioned conventional failure handling support apparatus has the following problems. That is, the maintenance technician is often not in the place according to the scheduled schedule depending on the customer's circumstances and troubleshooting, and in such a case, call the maintenance technician once and check whether it is close to the failure site. If you are far away, call another maintenance technician again and instruct them to go to the site where the failure occurred. For this reason, there has been a problem that the arrival of the maintenance technician to the failure occurrence site is delayed.

SUMMARY OF THE INVENTION The present invention has been made to solve the above-described problems of the prior art, and reliably recognizes the current position of a maintenance technician during patrol and selects the maintenance technician closest to the failure site. It is an object of the present invention to obtain a failure handling support device that can be dispatched to a site where a failure has occurred.

[0005]

[0006]

SUMMARY OF THE INVENTION A failure handling support device according to the present invention monitors a device to be monitored and issues a failure signal to be issued when a failure occurs and an input data for updating a schedule of each maintenance engineer. An alarm device for attaching and transmitting a work site number is provided for each maintenance work site, and a receiving unit for receiving data from the alarm device via a public line, and inputting before a maintenance operation is started. A schedule management unit that stores schedule data of each maintenance technician to be updated and updates and manages the schedule data every time data is input from the alarm device, and a number of a maintenance work site where the alarm device is installed. A field data management unit that stores and manages data such as corresponding coordinate positions, and a schedule data in the schedule management unit that receives a failure signal from an alarm device. The current position of the maintenance technician who is moving is determined based on the above, the distance between the corresponding failure site and the current position of each maintenance technician is determined, and the maintenance technician who is closest to the failure site is selected for maintenance. A center device having a maintenance technician selecting means for instructing a failure occurrence site to a calling device carried by a technician is provided.

[0007] Also, those that are mobile, further comprising a data input means for data transmission for updating the schedule to the alarm device to the service technician.

[0008] Furthermore, further comprising a data input-output unit for performing input and output of schedule data of each service technician can communicate with the schedule management unit of the center apparatus
It is a thing.

[0009]

[0010]

In the failure handling support device according to the present invention ,
By the alarm device provided for each maintenance work site,
When a failure occurs in a monitored device, a maintenance signal is assigned to the maintenance work site and a failure signal is issued.In addition, the input data for updating the schedule of each maintenance technician is assigned the maintenance work site number to the public line. To the center device via
The maintenance technician selecting means in the center device receives the input of the failure signal from the alarm device, obtains the current position of the moving maintenance technician based on the schedule data in the schedule management unit, and generates a corresponding failure occurrence. Determine the distance between the site and the current location of each maintenance technician, select the maintenance technician closest to the failure site, instruct the calling device carried by the maintenance technician to call the failure site, dispatch.

[0011] In addition, a fault signal is denoted by the number of maintenance work site at the time of failure of the monitored equipment as well as alarm, of the maintenance work site to input data for updating the schedule of each service technician For the alarm device that sends a number to the center device via the public line, the data input means for transmitting data for updating the schedule is separated and carried by each maintenance technician, It facilitates input and reduces the cost of the alarm device.

[0012] In addition, the data input-output unit for performing input and output of the schedule data of each service technician can communicate with the schedule management unit of the Center device, by providing separate from the center apparatus, a center apparatus Even if it is far away, the input and confirmation output of schedule data by each maintenance technician is facilitated.

[0013]

[Embodiment 1] Hereinafter, a first embodiment of the present invention will be described with reference to the drawings. FIG. 1 is an overall configuration diagram of the failure handling support device according to the first embodiment. In the figure, 1 is provided for each maintenance work site and issues a failure signal to the center device 3 via the public line 2 with the number of the maintenance work site when a failure (or abnormality) occurs in the monitored device. In addition, the alarm device is for sending input data for updating a schedule by a maintenance technician to the center device 3 via the public line 2 with the number of the maintenance work site.

Reference numeral 3 denotes a center device. The center device 3 includes a transmission / reception device 3a for transmitting / receiving a signal to / from the alarm device 1 via the public line 2, and a maintenance device for starting the maintenance work. A schedule management device 3b that stores schedule data of each maintenance technician that is input and updates and manages the schedule data each time data is input from the notification device 1, and a maintenance device in which the notification device 1 is installed. A site data management device 3c for storing and managing data such as a coordinate position corresponding to a work site number, and a transmission side calling device 3d for instructing a maintenance engineer on a failure occurrence site to be dispatched.
And a data input / output device 3e for inputting / outputting individual schedule data and site data by a maintenance engineer.
Receiving the input of the failure signal from the alarm device 1 to obtain the current position of the maintenance technician based on the schedule data in the schedule management device 3b, as well as the corresponding failure occurrence site and the current position of each maintenance technician. And a maintenance technician selecting device 3f for selecting a maintenance technician closest to the failure occurrence site and instructing the calling device carried by the maintenance technician to indicate the failure occurrence site.

Reference numeral 4 denotes a receiving side calling device carried by a maintenance technician, and a building at a failure site where transmission is instructed on a display unit (not shown) of the transmitting side calling device 3d via the public line 2. The number is displayed. The transmitting side calling device 3d and the receiving side calling device 4 may be a pager.

FIG. 2 shows a specific configuration diagram of the alarm device 1. As shown in FIG. As shown in FIG. 2, the alarm device 1 includes an input / output interface 1a for transmitting / receiving a signal such as a failure signal to / from a monitoring target device, and a maintenance technician according to a predetermined schedule. Operation keys for inputting the arrival time when arriving at the facility, the departure time to the next maintenance work site after the maintenance work is completed, the building number of the next maintenance work site, and the estimated time of arrival at the next maintenance work site 1b, a storage device 1c storing the number of the building in which the alarm device is installed and the content of each failure signal, and data transmission / reception for transmitting / receiving data to / from the center device 3 via the public line 2. The device 1d, the failure signal of the monitored device input via the input / output interface 1a, the input data from the operation keys 1b, and the like are shared with the building number stored in the storage device 1c. And CPU1e for performing control for delivering the center apparatus 3 via the data transceiver 1d, and a display device 1f to display the current state of the input data and alarm device according to the operation key 1b.

FIG. 3 illustrates the flow of work performed by the maintenance technician in one day. In each case, the data input by the operation keys 1b is transmitted from the alarm device 1 to the center by the maintenance technician in accordance with the work flow. By sequentially transmitting the information to the device 3 via the public line 2, the center device 3 can always grasp the current position of the maintenance technician.

First, the maintenance technician inputs a maintenance work schedule of the day from the data input / output device 3e of the center device 3 to the schedule management device 3b via the maintenance technician selecting device 3f (step S31). As the schedule data of the day, the personal number of the maintenance technician, the building number of the patrol site, the arrival time, the departure time to the next maintenance work site after the maintenance work is input, and the like. After entering the schedule, the user moves to the site (step S32), and when the user arrives at the site and enters the site arrival time using the operation keys 1b of the alarm device 1 before starting the maintenance work, the alarm device 1 determines the arrival time of the site and the building. The number is notified to the center device 3 (step S33). The schedule management device 3b of the center device 3
The above information is input via a, and the schedule contents are updated each time.

After the maintenance work at the site is completed, the departure time to the next maintenance work site, the building number of the next maintenance work site, the estimated time of arrival at the next maintenance work site, and the like are input using the operation keys 1b. Thus, the alarm device 1 notifies the center device 3 of the data (steps S34 and S3).
5). Then, when the maintenance work at the last site is completed through such a route, the process returns to the office, and when the next site is still present, the above steps S33 and subsequent steps are repeated (step S33).
36 to S38). The schedule management device 3b of the center device 3 inputs data via the transmission / reception device 3a based on the input data of the operation key 1b of the maintenance technician, and updates the schedule content according to the actual correspondence each time. The center device 3 can always grasp the current position of the maintenance technician.

Next, the operation of the failure handling support device according to the above configuration will be described mainly with reference to the operation flowchart of the center device 3 shown in FIG. First, when an alarm is received from the alarm device 1, a coordinate position of a failure occurrence site corresponding to the building number is searched from the contents of the site data management device 3c based on the building number of the alarm data (step S4).
1, S42). Then, the current position of the maintenance technician is searched from the schedule management device 3b (step S43), and the maintenance technician located closest is selected and determined (step S43).
44). Then, the maintenance technician dispatched to the failure occurrence site is called by the calling device 3d (step S45).

Here, when a maintenance technician is performing maintenance work at each maintenance work site, a method for selecting a maintenance technician to be dispatched to the failure occurrence site by the maintenance technician selection device 3f in the center device 3 will be described. This will be described with reference to the coordinate information shown in FIG. As shown in FIG. 5, the coordinate information includes coordinate positions (X,
Y). First, the maintenance technician selecting device 3f determines the coordinate position (6, 6) of the failure occurrence site C corresponding to the building number from the contents of the site data management device 3c based on the building number of the alarm data from the alarm device 1. Search). Then, at that time, the current position of the maintenance technician is searched from the schedule management device 3b. The schedule management device 3
Based on the data from b, for example, it can be confirmed that the maintenance technician a is at the coordinate position (3, 8) of the maintenance work site A and the maintenance technician b is at the coordinate position (11, 9) of the maintenance work site B.

Thereafter, the maintenance technician selecting device 3f obtains the distance between the maintenance technician a and the maintenance technician b and the failure occurrence site C as follows. The distance between the maintenance technician a and the failure site C is √ ｛(3-6)
² + (8-6) ² ｝ = √13 The distance between the maintenance technician b and the failure site C is √ ｛(11-6)
^{2 + (9-6) 2} =} √34 above calculation results comparing the distance from to the maintenance technician a is determined to be close to failure site C than the maintenance technician b, service technician selecting device 3f Calls the maintenance technician a via the transmitting side calling device 3d and dispatches it to the failure site C.

Therefore, according to the first embodiment, the alarm device provided for each maintenance work site assigns the number of the maintenance work site when a failure of the monitored device occurs and issues a failure signal. The input data for updating the schedule of each maintenance technician is attached with the number of the maintenance work site and transmitted to the center device via the public line. Based on the schedule data updated for each movement in the schedule management unit in response to the input of the failure signal from the device, the distance between the corresponding failure occurrence site and the maintenance work site where each maintenance technician is currently performing maintenance work is determined, Since the maintenance technician closest to the failure site is selected and dispatched to the failure site, the current position of the patrol maintenance technician is reliably recognized and the It can also be selected in the near maintenance technician, an effect that can be quickly dispatched to the failure site.

Embodiment 2 FIG. In the first embodiment, when each maintenance technician is performing maintenance work at the maintenance work site, the maintenance technician closest to the failure occurrence site is selected. Even in the middle case, the maintenance technician closest to the failure occurrence site may be selected.

FIG. 6 shows a second embodiment in which a maintenance technician selects the maintenance technician closest to the failure site when the maintenance technician is moving. FIG. 9 is an explanatory diagram of a method of selecting a maintenance engineer to be dispatched to a failure occurrence site. In FIG. 6, a maintenance technician a
Is moving from the maintenance work site A to the next maintenance work site D, and the time when the maintenance technician a leaves the maintenance work site A when the maintenance technician b is performing the continuous maintenance work at the maintenance work site B In other words, assuming that the time of departure toward the next maintenance work site D is T1, the estimated time of arrival at the next maintenance work site D is T2, and the current time is T3, the current estimated position of the moving maintenance technician A E is as follows.

The position of the maintenance work site A is A (X _A , Y _A ) = (4,
9) the position of the maintenance work site B _{is, B (X B, Y B} ) = (6,
3) E is the estimated position of maintenance engineer a at time T3
(X _E , Y _E ). Moving speed V _Y of the moving speed V _X and Y-axis direction of the X-axis _{direction, V X = (X B -X} A) / (T2-T1) V Y = (Y B -Y A) / (T2-T1 ), and when determining the estimated position E of the service technician a from the above equation, the _{X E = X a + V X} × T3 Y E = Y a + V Y × T3.

Assuming that T1 = 0, T2 = 6, and T3 = 3, in the example of FIG. 6, V _X = (6-4) / (6-0) = 1/3 V _Y = (3- 9) / (6-0) =-1 X _E = 4 + {(1/3) × 3} = 5 Y _E = 9-1 × 3 = 6 After all, the estimated position E of the maintenance technician a is ( 5, 6)
Becomes

The current estimated position E of the moving maintenance engineer a
After obtaining the distance, the distance between the current estimated position E of the maintenance engineer a and the failure occurrence site C and the distance between the maintenance engineer b and the failure occurrence site C are obtained in the same manner as in the first embodiment.
By comparing these distances, it is determined that the maintenance technician a is closer to the failure site C than the maintenance technician b, and the maintenance technician selecting device 3f sends the maintenance technician a via the transmitting side calling device 3d. Call and dispatch to failure site C.

Therefore, according to the second embodiment, even if the maintenance technician is moving, the current position of the traveling maintenance technician is estimated based on the updated schedule data in the schedule management unit, and a failure occurs. The distance between the site and the current location of each maintenance technician was determined, and the maintenance technician closest to the failure site was selected and dispatched to the failure site, so even if the maintenance technician was on the move In addition, it is possible to reliably recognize the current position of the maintenance technician, select the maintenance technician closest to the failure occurrence site, and quickly dispatch the maintenance technician to the failure occurrence site.

Embodiment 3 FIG. Next, FIG. 7 relates to a third embodiment corresponding to the configuration of the alarm device 1 of the first embodiment shown in FIG. 2. In the third embodiment, data input to the alarm device 1 is performed by the alarm device. The purpose is to use a data input device 10 separated from the main body, to make the data input device 10 portable, and to reduce the cost of the alarm device 1.

The communication device 10a of the data input device 10 is connected to the communication device 1g of the alarm device 1 and connected to the data input device 10g.
Is transmitted to the alarm device 1, and the operator inputs the data by using the operation keys 10b.
And the result is displayed on the display device 10d. Also,
The input data is stored in the storage device 10e. Reference numeral 10c denotes a CPU in the data input device 10.

Therefore, according to the third embodiment, when a failure occurs in a device to be monitored, a maintenance work site number is assigned to issue a failure signal, and input data for updating the schedule of each maintenance technician. The data input device 10 for transmitting the data for updating the schedule is separated from the alarm device 1 for transmitting the data for updating the schedule to the center device 3 via the public line 2 with the number of the maintenance work site. By carrying it with a maintenance technician, operation input can be facilitated and the cost of the alarm device 1 can be reduced.

Embodiment 4 FIG. FIG. 8 shows a configuration in which the data input / output device 3e of the center device 3 according to the first embodiment shown in FIG. 1 is separated and a schedule input / output device 20 is separately provided.
The communication device 20a of the schedule input / output device 20 is connected to the communication device 3g of the center device 3, and transmits the data of the schedule input / output device 20 to the center device 3. The operator uses the operation keys 20b to transmit the data. The result is input to the schedule input / output device 20, and the result is displayed on the display device 20.
d. The input data is stored in the storage device 2.
0e. Reference numeral 20c denotes a CPU in the schedule input / output device 20.

Thus, even if the center device 3 and the office where the maintenance technician is located are far away, the maintenance technician can input his / her own schedule into the center device 3 and check the output of the schedule data. It can be done easily.

[0035]

As is evident from the foregoing description, according to the inventions, by the maintenance work site alarm device provided respectively for each, a fault signal are numbered maintenance work site upon failure of the monitored equipment At the same time as issuing a report, the input data for updating the schedule of each maintenance technician is given the number of the maintenance work site and transmitted to the center device via a public line, and the maintenance technician selection means in the center device The distance between the corresponding failure occurrence site and the maintenance work site where each maintenance technician is currently performing maintenance work based on the schedule data updated for each movement in the schedule management unit in response to the input of the failure signal from the alarm device. The maintenance technician who is closest to the failure site is selected and dispatched to the failure site. It is possible to select the closest maintenance technician, an effect that can be quickly dispatched to the failure site.

[0036] It also maintenance technician is a moving, estimates the current position of the maintenance technicians on the move on the basis of the schedule data that is updated in the schedule management unit, failure site and each service technician The distance to the current location of the technician is determined, and the maintenance technician closest to the site where the failure occurred is selected and dispatched to the site where the failure occurred. It is possible to reliably recognize the position and select the maintenance technician closest to the failure occurrence site, so that it is possible to quickly dispatch to the failure occurrence site.

[0037] In addition, a fault signal is denoted by the number of maintenance work site at the time of failure of the monitored equipment as well as alarm, of the maintenance work site to input data for updating the schedule of each service technician For the alarm device that sends a number to the center device via the public line, the data input means for transmitting data for updating the schedule is separated and carried by each maintenance technician, This has the effect of facilitating the input and reducing the cost of the alarm device.

[0038] In addition, the data input-output unit for performing input and output of the schedule data of each service technician can communicate with the schedule management unit of the Center device, by providing separate from the center apparatus, a center apparatus This makes it easy to input and confirm schedule data by each maintenance engineer even if the user is away from the server.

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram of a failure handling support device according to a first embodiment of the present invention.

FIG. 2 is a configuration diagram of the alarm device 1 according to the first embodiment.

FIG. 3 is an explanatory diagram of a work flow by a maintenance technician according to the first embodiment;

FIG. 4 is an operation flowchart of the center device 3 according to the first embodiment.

FIG. 5 is an explanatory diagram of a method of selecting a maintenance technician by the center device 3 according to the first embodiment.

FIG. 6 is an explanatory diagram of a method of selecting a maintenance technician by the center device 3 according to the second embodiment.

FIG. 7 shows an alarm device 1 and a data input device 1 according to a third embodiment.
FIG. 3 is a configuration diagram illustrating a relationship with 0.

FIG. 8 is a configuration diagram illustrating a relationship between a center device 3 and a schedule input / output device 20 according to a fourth embodiment.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Notification device 2 Public line 3 Center device 3a Transmission / reception device 3b Schedule management device 3c Field data management device 3d Transmission side calling device 3e Data input / output device 3f Maintenance technician selection device

Claims (3)

(57) [Claims] An alarm for monitoring a device to be monitored and issuing a failure signal when a failure occurs and an input data for updating a schedule of each maintenance technician with the number of the maintenance work site attached and transmitted. A device is provided for each maintenance work site, and a receiving unit that receives data from the alarm device via a public line, and stores schedule data of each maintenance technician input before maintenance work is started, and A schedule management unit that updates and manages the schedule data every time data is input from the alarm device, and a site data management that stores and manages data such as a coordinate position corresponding to the number of a maintenance work site where the alarm device is installed. Receiving the failure signal from the alarm device and obtaining the current position of the moving maintenance technician based on the schedule data in the schedule management unit. Then, find the distance between the corresponding failure site and the current location of each maintenance engineer, select the maintenance engineer who is closest to the failure site, and instruct the calling device carried by the maintenance engineer to indicate the failure site. A trouble handling support device provided with a center device having a maintenance technician selecting means. 2. The failure handling support device according to claim 1,
There are, failure countermeasure support apparatus is mobile on the maintenance technician and further comprising a data input means for data transmission for updating the schedule to the alarm device. 3. The failure handling support according to claim 1 or 2.
The apparatus further includes a data input / output unit for communicating with the schedule management unit of the center device and inputting / outputting schedule data of each maintenance technician.
A failure response support device characterized by the following .