JP2959798B2 - Portable receiving terminal operation management system - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION [Purpose of the Invention] (Industrial application field) The present invention relates to a pager operation management system that performs operation management of pager communication in a company, for example.

(Prior Art) Telephones are generally used as a means for employees engaged in external work such as sales staff and service engineers to contact the company. On the other hand, it is not always easy to make a phone call from a company to employees who are out of the office.

So-called pagers are effective as a means for contacting such employees who are out.

That is, the pager is connected to the pager relay station via a wireless line, and can call the pager holder anywhere within the service area.

To call a pager holder, a unique telephone number for each pager may be dialed from a regular telephone. The pager relay station sends a paging signal to the pager having the dialed calling number, and after receiving the paging signal, the pager having the called number generates a dial tone or the like, so that the holder is called. Let them know.

The pager who is called immediately calls the company from the nearest telephone and listens to the request.

By the way, if there are a large number of pager holders, a lot of time is required just to check the calling number of the pager holder to be called.

Also, if the person receiving the call is processing other requirements, or if there is no telephone nearby, it will take time to contact the caller. Then, when the pager holder calls the office, the caller may have forgotten the contents of the contact, or the caller may be away from the desk and lose contact.

Therefore, in order to improve the above-mentioned point, a pager holder name and a call number are created in a list so that the call number of the holder to be called can be quickly found.

In addition, we establish thing called pager communication ledger, and person who called pager holder fills in communication matter in this,
When a call was received from a pager, this ledger was referenced so that anyone who received the call could be contacted.

However, if the number of pager holders is large or the number of calls is large, the list and the pager contact book will be large, so that it is not always an efficient management system.

Another problem is that if the pager owner forgets to be called without contacting the company and the caller also forgets to recall, reliable contact cannot be obtained.

(Problems to be Solved by the Invention) As described above, conventionally, the operation of calling the pager is manually managed. Therefore, when there are many pagers or when the number of calls is large, There was a problem that efficiency was low and errors were easy to occur.

Also, each other was called,
Or had to take care to remember to call.

SUMMARY OF THE INVENTION The present invention has been made to solve such a problem, and an object of the present invention is to provide a pager operation management system capable of securely and efficiently performing communication by a pager.

[Structure of the Invention] (Means for Solving the Problems) In order to achieve the above object, a portable receiving terminal operation management system according to the present invention has at least a portable receiving terminal as described in claim 1. Storage means for storing the name of the holder of the portable receiving terminal, the identification code of the holder of the portable receiving terminal, and the calling number of the portable receiving terminal in association with each other, Storage means for storing the name of the person, the call time, the last call time, the end time, and the elapsed flag indicating the call status, respectively, and when calling the holder of the portable receiving terminal. Input means for inputting at least the identification code of the holder of the portable receiving terminal, the name of the holder of the portable receiving terminal corresponding to the identification code input by the input means, and the input identification Sign A search means for searching the first storage means for a call number of a corresponding portable reception terminal, and associating a name of a holder of the portable reception terminal searched by the search means with a flag indicating that a call is being made. Writing means for writing to the second storage means, first calling means for making a call based on the call number of the portable receiving terminal searched by the search means, and calling by the first calling means. Time measurement management means for storing the time at which the call was made in the second storage means and at the same time starting to measure a predetermined time from this time; and portable reception means for making a call by said first calling means Rewriting means for rewriting the progress flag corresponding to the name of the contacted portable receiving terminal holder to contacted when contacted by the terminal holder; and Time measurement is finished And, when the progress flag indicates that the call is being made, there is provided a second calling means for calling again, and a display means for displaying the contents stored in the second storage means. I do.

In addition, the portable receiving terminal operation management system of the present invention,
As described in claim 2, at least the name of the holder of the portable receiving terminal, the identification code of the holder of the portable receiving terminal, the calling number of the portable receiving terminal, and the possession of the portable receiving terminal. Storage means for storing the group identification code of the group to which the person belongs in association with each other, the name of the holder of the portable receiving terminal of the call destination, the call time, the last call time, the end time, and the call status Second storage means for storing a progress flag indicating each of them in association with each other, and input means for inputting at least the group identification code when the holder of the portable receiving terminal is called in the group unit And the names of all the holders of the portable receiving terminals corresponding to the group identification code input by the input means, and the names of all the portable receiving terminals corresponding to the input group identification code. A search unit for searching for a calling number from the first storage unit, and a name indicating that all the holders of the portable receiving terminals searched by the search unit are associated with a flag indicating that the portable receiving terminal is being called. Writing means for writing into the storage means, first calling means for making a call with each call number of the portable receiving terminal searched by the searching means, and calling by the first calling means. Time measurement management means for storing the time of the call in the second storage means and, at the same time, starting the measurement of a predetermined time from the time when the call is made; Rewriting means for rewriting the progress flag corresponding to the name of the contacted portable receiving terminal holder to contacted when the contact of the receiving terminal holder is contacted, and the time measurement managing means The measurement of the predetermined time is completed and When the progress flag indicates that a call is being made, the system includes a second calling means for calling again and a display means for displaying the contents stored in the second storage means. .

(Operation) In the present invention, for example, when the portable receiving terminal is a pager, at least the identification code of the owner of the pager, the call number of the pager, the identification code of the caller, and the progress flag indicating the progress of the call And a display means for displaying the contents of the storage means. By inputting the identification code of the holder of the pager to be called, the identification of the holder of the input pager is provided. A pager call number corresponding to the code is retrieved from the storage means, and a call is made based on the retrieved pager call number. At the time of this call, a flag indicating that a call is being made is written in association with the input identification code of the pager holder, and a predetermined time has elapsed since the call and the elapsed flag indicates that the call is being made. Call is being made again.

Therefore, the pager holder can be called only by inputting the identification code, and if there is no contact within a predetermined time, the pager is surely called again.

(Example) Hereinafter, an example of the present invention will be described with reference to the drawings.

FIG. 1 is a configuration diagram relating to a pager operation management system in which the present invention is applied to operation in a company organization.

In FIG. 1, reference numeral 10 denotes an operation management device that manages a pager holder's call and recall. Reference numeral 20 denotes a modem for interfacing the operation management device 10 with the public telephone line 30.

Reference numerals 41, 42, and 43 denote pagers owned by employees. Pagers 41, 42 and 43 are pager relay stations 50
And a wireless line 50 are formed between them.

Further, reference numeral 71 denotes a telephone which allows the pager to contact the company, and reference numeral 72 denotes a company telephone which receives a call from the pager.

Next, a detailed configuration of the operation management apparatus 10 will be described with reference to FIG.

As shown in FIG. 1, the operation management device 10 includes a CPU 11, a keyboard 12, a display unit 13, an external storage device 14, and an external storage device 14.
a, a memory 15, a communication interface 16, a clock unit 17, and a printer 18 constitute the main part.

The CPU 11 controls the entire operation management device according to a predetermined program.

The keyboard 12 includes a character input key section 12a and a function key section 12b, and a predetermined input accompanying operation management, for example, an input related to calling of a pager holder is performed by a caller.

The display unit 13 performs a predetermined display associated with the operation management, for example, a display of the call status of the pager holder.

The external storage device 14 is a list of employees 14 required for operation management.
a and a log file 14b, for example, a floppy disk drive.

The memory 15 stores data files and the like read from the external storage device 14.

Communication interface 16 exchanges signals with public telephone line 30 via modem 20.

The timer 17 presents the current time in response to a request from the CPU 11.

The printer 18 prints, for example, a list of pager holders.

The data files stored in the external storage device 14 are as shown in FIGS.

An employee list 14a shown in FIG. 3 includes an employee number b corresponding to an employee's name a, an institution code c indicating a department to which the employee belongs, a group code d indicating a group to which the employee belongs, A holding flag e indicating whether or not a pager is held, a type f of the held pager, and a call number g of the held pager are stored. Since this employee list is referred to when calling a pager holder, all pager holders need to be registered prior to operation.

In addition, the log file 14b shown in FIG. 4 has a caller name i indicating the name of the caller and the caller of the pager first, in association with the called party name h for each called message. A call time j indicating the time, a final call time k indicating the last time of re-calling, a contact completion time 1 indicating a time when a contact from the pager holder was made, and an elapsed flag m indicating the call status are stored. I have.

Next, the operation of the pager operation management system thus configured will be described in detail using a flowchart and a display screen of the display unit 13.

FIG. 5 is a flowchart showing the operation of the pager operation management system of this embodiment.

First, when the pager operation management device 10 is started,
Initial setting of the device is performed (step 501). For example,
The employee list 14a and the log file 14b are read from the external storage device and stored in the memory 15.

Thereafter, recall management is performed based on the contents of the log file 14b (step 502).

In this state, the processing such as calling the pager holder is performed using “F1” to “F1” of the function key unit 12b.
This is done by pressing the "5" key or the "F10" key.

That is, in the recall management (step 502), when any one of these keys is pressed, the execution is shifted to a predetermined process previously assigned to each key. For example, when the “F1” key is pressed, a process of calling the pager holder is performed (step 503). Also,
If the "F2" key has been pressed, a process of completing contact with the pager holder is performed (step 504). Further, with the "F3" and "F4" keys, a screen operation for status display is performed (steps 505 and 506). Similarly,
The "F5" key prints the employee list and log data (step 507), and the "F9" key registers, deletes, and changes the employee list (step 508).
With the "F10" key, operation end processing is performed (step 509).

After these processes are completed (excluding the operation termination process),
The recall management is performed again (step 502).

 Hereinafter, main operations will be described in more detail.

FIG. 6A is a flowchart showing the operation of the initial setting, and FIG. 6B is a display screen at the time of the initial setting.

In the initial setting, first, a start date and time are set (step 601). This causes a display as shown in FIG. 6 (b) to be made on the display unit 13, so that the operator inputs the start date and time from the keyboard 12 according to the instruction. Thereby, the timer 17 is set to the input date and time.

Next, it is confirmed whether to initialize the log file 14b (step 602). The operator inputs “Y” from the keyboard 12 if initialization is to be performed according to the instructions on the display screen, and “N” if not. And "Y"
Is input, the contents of the log file 14b are initialized (step 603).

Thereafter, the log file 14b is read from the external storage device 17 and stored in the memory 15 (step 604).
The contents of the log file 14b stored in 5 are displayed on the display unit 13 (step 605). FIG. 6 (c) shows a display screen when the initialized log file 14b is displayed. Here, the state in which the contents of the log file 14b are displayed is referred to as status display.

The initialization of the operation management apparatus 10 is performed as described above.

Next, the operation at the time of registration in the employee list 14a referred to at the time of calling will be described with reference to the display screen shown in FIG.

FIG. 7 is a display screen when the process of registering the employee list is selected after pressing the “F9” key in the status display.

In this state, the operator inputs the department code or employee number of the pager holder from the keyboard 12 according to the instructions on the screen.

Then, by pressing the “Y” key in the input content confirmation field, the input content is registered in the external storage device 14.

To end the registration, the user presses the "Y" key in the registration end confirmation column, and press the "N" key to continue the registration.

Next, the operation at the time of calling will be described with reference to the flowchart shown in FIG. 8 (a) and the display screen shown in FIG. 8 (b).

When the "F1" key is pressed in the status display, the employee list 14a stored in the external storage device 14 is immediately read and stored in the memory 15 (step 801). Next, as shown in FIG. 8, the names of the pager holders registered in the employee list are displayed in a list with numbers (step 802). FIG. 8B shows the display screen at this time.

In this state, the operator inputs the name of the pager holder to be called and the name of the caller (step 803). This is done by inputting the identification code of the pager holder, that is, the employee number or the number attached to the name displayed on the screen in the destination column from the keyboard 12, and in the same manner, in the caller column, Enter the identification code of the person. Since the name corresponding to the input identification code is retrieved from the employee list 14a stored in the memory 15 and displayed in the input box, the operator confirms the input content and presses the "Y" key.

When the input is confirmed by the operator, the input partner is called (step 804). In this case, the pager call number corresponding to the input partner name is retrieved from the employee list 14a stored in the memory 15 and transmitted to the communication interface 16. Then, the communication interface 16 performs off-hook processing on the public line 30 via the modem 20, transmits the call number to the public line, and then performs on-hook processing.

Thereafter, the current call is additionally registered in the log file 14b (step 805). This is because the log file 14b is read from the external storage device 14 and stored in the memory 15. Then, the call name 1 and the time obtained from the timer 17 are registered in the call time h in association with the partner name k, and a flag indicating that the call is being made is set in the elapsed flag m.

Further, a status is displayed based on the newly registered new log file (step 806).

By the way, the called party calls the company-specific telephone 72 from the nearest telephone 71. The operator who has received the contact from the other party performs a process of completing the contact. This operation will be described with reference to the flowchart shown in FIG. 9A and the display screen shown in FIG. 9B.

When the "F2" key is pressed in the status display and the communication completion process is selected, first, the log file 14b stored in the memory 15 is searched for a message whose progress flag m is being called, and FIG. ) Are displayed with a number attached to each message (step 901).

In this state, the operator searches the display screen for the called call message that has been contacted, and inputs the number assigned to the message from the keyboard 12 (step 902).

Then, the progress flag m of the message corresponding to the input message is rewritten to a flag indicating that the communication has been completed, and the time obtained from the timer 17 is written in the communication completion time j, and the content is updated. Log file 14b is stored in the external storage device 1.
4 is written (step 903).

Further, a status is displayed based on the updated log file 14b (step 904).

Next, the operation of the recall management after the call (step 502) will be described in detail with reference to the flowchart shown in FIG. 10 (a) and the display screen shown in FIG. 10 (b).

In the recall management, the messages registered in the log file 14b are sequentially confirmed one by one.

Therefore, first, the message pointer indicating the message being processed is cleared (step 1001).

Next, the progress flag m is checked to determine whether the message indicated by the message pointer needs to be recalled (step 1002). In this case, the content of the elapsed flag m is checked, and if the information has been notified, the next call is processed without performing recall management (step 1003).

When the contents of the elapsed flag m are being called, the waiting time after the calling is calculated from the calling time (the last calling time if the last calling time is recorded) and the current time obtained from the timer 17 (step S1). 1004) It is checked whether or not the calculated waiting time has reached a predetermined time, for example, 10 minutes (step 1005). As a result, if it is determined that it is within 10 minutes after the call, a status display is performed and a new waiting time is displayed (step 1006). On the other hand, if it is determined that 10 minutes or more have passed after the calling, a warning message as shown on the display screen of FIG. 10B and an inquiry as to whether or not to call again (redial) are displayed. (Step 1007), the operator determines whether or not to recall, and presses a predetermined key.

Then, the contents of the key input by the operator are determined (step 1008). If the key is the "Y" key, recall is performed (step 1009), and the current time is recorded at the last call time i (step 1010). . On the other hand, if it is the "N" key, no recall is performed.

Thereafter, a status display is performed to display a new waiting time (step 1006).

Thereafter, it is checked whether or not there is a next message to be processed (step 1003). If it is determined that there is a message to be processed, the message pointer is incremented by 1 (step 1011), and the next message is processed. If there is no next message, the operation from step 1001 is repeated.

As described above, according to the present embodiment, a call can be made by inputting either the employee number or the displayed number. In addition, since the elapsed time since the calling is performed by the timer is managed, the recalling is reliably performed.

It should be noted that in this embodiment, only the caller's name and call name are input at the time of calling, but in addition to this, a message to be transmitted to the caller is input and recorded in a log file, and the caller's contact completion process is performed. The message input together with the name may be displayed.

By the way, recently, a pager provided with a liquid crystal display device and capable of displaying a message is also becoming popular.
In this method, a message can be displayed on a pager of the other party by sending a message in character code together with a call number when calling.

Next, an example in which a call corresponding to such a pager with a message display function is made will be described.
This will be described with reference to the flowchart shown in FIG.

First, the identification code of the caller and the identification code of the caller are input (step 1101).

Next, since the input of a message is prompted, a message to be conveyed to the other party is input by the keyboard 12 (step 1102).

Then, the pager calling number corresponding to the input partner name is stored in the employee list stored in the memory 15.
14a, a message end command (for example, “#
# ”) Are sent out to the communication interface 16 together with the communication interface 16.
Performs off-hook processing on the public line 30 via 20,
After transmitting the calling number and the message to the public line, on-hook processing is performed (step 1103).

Thereafter, the current call is additionally registered in the log file 14b (step 1104). At this time, the input message is also recorded in the log file 14b together with the call time and the like in association with the partner name.

Thus, by inputting a message from the keyboard 12, the message can be displayed on the pager of the other party.

Further, it is also possible to call all employees belonging to a certain group at once.

FIG. 12 is a flowchart showing the operation of the batch call.

First, a group code of a group to be called is input (step 1201).

Next, all employees belonging to the input group are searched from the employee list 14a (step 12).
02). Then, after transmitting the calling number of one of the found employees (step 1203), it is confirmed whether or not all the members of the group have been called (step 1204). As a result, if all the members have not been called, the next person in the group is called (step 1203).

Therefore, if a group code is input, all members belonging to the group can be called.

Similarly, an employee who owns a plurality of pagers can call the owned pagers collectively.

 Next, a second embodiment of the present invention will be described.

FIG. 13 is a configuration diagram of a pager operation management system according to this embodiment, and FIG. 14 is a block diagram showing a detailed configuration of the operation management device of this embodiment. 1 and 2 are denoted by the same reference numerals, and redundant description will be omitted.

As shown in both figures, in this embodiment, the contact telephone on the company side is eliminated, and the voice synthesizer 19a is added to the operation management apparatus 10 instead.
And a voice recognition unit 19b.

The voice synthesizer 19a sends out a synthesized voice generated based on a command from the CPU 11 to the public telephone line 30 via the communication interface 16.

The voice recognition unit 19b recognizes a voice signal input from the public telephone line 30 via the communication interface 16, and sends the result to the CPU 11.

With the pager operation system configured in this way,
To make a call, a message to be communicated is input from the keyboard 12 together with the identification code of the other party. Then, a call number corresponding to the identification code of the input partner is retrieved from the log file 14b, and transmitted to the public telephone line 30 via the communication interface 16. Thereafter, the message is additionally registered in the log file 14b together with the identification code.

The called employee calls the operation management apparatus 10 from the nearest public telephone 71 and receives the message.

This operation will be described with reference to the flowchart shown in FIG.

First, the called party inputs his or her employee number to the operation management apparatus 10 by voice via the public telephone line 30 (step 1501).

Next, the input voice is recognized by the voice recognition unit 19b (step 1502).

A message corresponding to the recognized employee number is retrieved from the log file 14b (step 1503), and the retrieved message is synthesized into a voice by the voice synthesizer 19a and transmitted to the public telephone line 30 (step 1504).

Thereafter, the continuous completion time and the flag of the communication completion are recorded in the log file 14b (step 1505).

Therefore, even if the operator has left the seat, the contact can be transmitted to the called party.

In this embodiment, the employee number is recognized, but this may be a name.

[Effect of the Invention] As described above, in the pager operation management system of the present invention, the identification code of the owner of the pager, the call number of this pager, the identification code of the caller, and the progress flag indicating the progress of the call. And a display means for displaying the contents of the storage means,
By inputting the identification code of the pager holder who calls the pager, the pager call number corresponding to the input pager holder identification code is retrieved from the storage means, and the retrieved pager call page is retrieved. Make a call by number. At the time of this call, a flag indicating that a call is being made is written in association with the input identification code of the pager holder, and a predetermined time has elapsed since the call and the elapsed flag indicates that the call is being made. Call is being made again.

Therefore, the operation management of the pager can be performed efficiently and reliably.

[Brief description of the drawings]

FIG. 1 is a configuration diagram of a pager operation management system according to an embodiment of the present invention, FIG. 2 is a block diagram showing a configuration of an operation management device of the pager operation management system, and FIG. 3 is an external storage device. FIG. 4 is a diagram showing a configuration of a stored employee list, FIG. 4 is a diagram showing a configuration of a log file stored in an external storage device, FIG. 5 is a flowchart showing an overall operation, and FIG. 6 is a flowchart showing the operation at the time of initialization, FIG. 6B is a display screen at the time of initialization, FIG. 6C is a status display screen displayed after the log file is initialized, and FIG. 8 (a) is a flowchart showing an operation at the time of calling, FIG. 8 (b) is a display screen at the time of calling, and FIG.
FIG. 9A is a flowchart showing the operation of the contact completion process.
FIG. 9 (b) is a display screen of the contact completion process, and FIG.
Is a flowchart showing the operation at the time of recalling, FIG. 10 (b) is a display screen at the time of recalling, FIG. 11 is a flowchart showing the operation at the time of calling a pager with a message display function, and FIG. FIG. 13 is a flowchart showing the operation of the pager operation management system of the second embodiment, and FIG. 14 is a block diagram showing the configuration of the operation management device of the pager operation management system. FIG. 15 is a flowchart showing the operation of the contact completion process of the pager operation management system. 10 operation management device, 20 modem, 30 public telephone line, 41, 42, 43 pager, 50 pager relay station, 60 radio line, 71, 72 telephone, 11 …… CP
U, 12: Keyboard, 13: Display, 14: External storage device, 14a: Employee list, 14b: Log file, 15
... Memory, 16 Communication interface, 17 Clock section, 18 Printer, 19a Speech synthesis section, 19b Speech recognition section

──────────────────────────────────────────────────続 き Continued on the front page (58) Field surveyed (Int.Cl. ⁶ , DB name) H04B 7/24-7/26 H04Q 7/00-7/38

Claims (2)

(57) [Claims] A first storage means for storing at least the name of the holder of the portable receiving terminal, the identification code of the holder of the portable receiving terminal, and the calling number of the portable receiving terminal in association with each other; , The name of the holder of the portable receiving terminal to be called, the calling time,
A second storage means for storing a final call time, an end time, and a progress flag indicating a call status in association with each other; and when calling the holder of the portable reception terminal, at least the portable reception terminal Input means for inputting the identification code of the holder, name of the holder of the portable reception terminal corresponding to the identification code input by the input means, and portable reception terminal corresponding to the input identification code Searching means for searching the call number of the portable receiving terminal from the first storage means, and the name of the holder of the portable receiving terminal searched by the searching means and a flag indicating that the call is being made are associated with the second storage means. Writing means for writing into the means, first calling means for making a call based on the calling number of the portable receiving terminal searched by the searching means, and time when the first calling means made the call Before The time measurement management means for starting the measurement of a predetermined time from this time at the same time as storing the information in the second storage means, and the holder of the portable receiving terminal which made the call by the first calling means, In this case, the rewriting means for rewriting the progress flag corresponding to the name of the holder of the portable receiving terminal with which the contact has been made to be contacted, and the measurement of a predetermined time by the time measurement management means is completed, and When the progress flag indicates that a call is being made, the system further comprises: second calling means for making a call again; and display means for displaying the contents stored in the second storage means. Portable receiving terminal operation management system. At least the name of the holder of the portable receiving terminal, the identification code of the holder of the portable receiving terminal, the calling number of the portable receiving terminal, and the number of the group to which the holder of the portable receiving terminal belongs. First storage means for storing a group identification code in association with each other, a name of a holder of a portable receiving terminal to be called, a calling time,
Second storage means for storing a final call time, an end time, and a progress flag indicating a call status in association with each other; and when calling the holder of the portable receiving terminal in the group unit, at least the group Input means for inputting an identification code; names of all the holders of the portable receiving terminals corresponding to the group identification code input by the input means; and portable reception corresponding to the input group identification code. Searching means for searching all call numbers of the terminal from the first storage means; and associating names of all the holders of the portable receiving terminal searched by the search means with a flag indicating that a call is being made, Writing means for writing into the second storage means; first calling means for making a call based on each call number of the portable receiving terminal searched by the searching means; Means for storing the time at which the call was made by the means in the second storage means and, at the same time, starting measurement of a predetermined time from the time at which the call was made; Rewriting means for rewriting the progress flag corresponding to the name of the contacted portable receiving terminal holder to contacted when contacted by the holder of the portable receiving terminal where the call was made; When the measurement of the predetermined time by the time measurement management means is completed and the elapsed flag indicates that the call is being made, a second calling means for making a call again, and stored in the second storage means. A portable receiving terminal operation management system, comprising: