JP2872183B2 - Customer management system - Google Patents
Customer management systemInfo
- Publication number
- JP2872183B2 JP2872183B2 JP3349597A JP3349597A JP2872183B2 JP 2872183 B2 JP2872183 B2 JP 2872183B2 JP 3349597 A JP3349597 A JP 3349597A JP 3349597 A JP3349597 A JP 3349597A JP 2872183 B2 JP2872183 B2 JP 2872183B2
- Authority
- JP
- Japan
- Prior art keywords
- customer
- card
- information
- management system
- registration form
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Fee Related
Links
Landscapes
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
- Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
Description
【０００１】[0001]
【発明の属する技術分野】本発明は、顧客番号をバーコ
ードで記録した顧客カードを用いて顧客を管理する顧客
管理システムに関する。BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a customer management system for managing customers using a customer card in which a customer number is recorded in a bar code.
【０００２】[0002]
【従来の技術】情報処理装置で読み取り可能な顧客カー
ドを用いた従来の顧客管理システムは、以下のような手
順により顧客を管理していた。 １．顧客に氏名、住所等の顧客情報を所定の登録用紙に
記入させる。 ２．顧客番号を、顧客に対し１対１で対応させる。顧客
番号は、顧客管理システムでユニークとなるように採番
台帳等を用いて採番する。採番した顧客番号は、顧客情
報の登録用紙に記載される。 ３．第２手順で採番した顧客番号を顧客カードに記録す
る。この顧客カードに対する顧客番号の記録は、レジス
タで入力した顧客番号を該レジスタに接続した顧客カー
ドリーダライタが顧客カードに書き込むことにより行
う。 ４．第３手順で作成した顧客カードを客に渡す。 ５．第１手順で顧客から得た顧客情報を、顧客番号と対
応させて記録する。これにより、顧客の登録が完了す
る。 ６．第５手順で登録した顧客情報により、管理者はダイ
レクトメールの発送等を行うことができる。 ７．顧客は、第４手順で渡されたカードを以降の来店時
に提示する。顧客カードを提示した顧客に対し、顧客専
用価格での販売、顧客の購入履歴の記録等を行う。2. Description of the Related Art A conventional customer management system using a customer card readable by an information processing apparatus manages customers according to the following procedure. 1. The customer is required to enter customer information such as name and address on a predetermined registration form. 2. The customer number is made to correspond to the customer on a one-to-one basis. The customer number is assigned using a numbering ledger or the like so as to be unique in the customer management system. The assigned customer number is described on a registration sheet for customer information. 3. The customer number assigned in the second procedure is recorded on the customer card. The recording of the customer number on the customer card is performed by writing the customer number input in the register into the customer card by the customer card reader / writer connected to the register. 4. Give the customer card created in the third step to the customer. 5. The customer information obtained from the customer in the first procedure is recorded in association with the customer number. Thereby, the registration of the customer is completed. 6. With the customer information registered in the fifth procedure, the administrator can send a direct mail or the like. 7. The customer presents the card passed in the fourth procedure at a subsequent visit to the store. For the customer who presented the customer card, sales at a customer-specific price, recording of the customer's purchase history, and the like are performed.
【０００３】[0003]
【発明が解決しようとする課題】上述した従来の顧客管
理システムにおいては、第２、第３および第５手順を手
作業により行っているため、作業に時間がかかり、かつ
不正確であるという問題点がある。In the conventional customer management system described above, since the second, third and fifth procedures are performed manually, the work is time-consuming and inaccurate. There is a point.
【０００４】本発明の目的は、顧客カードの発行及び顧
客情報の登録の作業を迅速に、かつ正確に行うことがで
きる顧客管理システムを提供することにある。An object of the present invention is to provide a customer management system which can issue a customer card and register customer information quickly and accurately.
【０００５】[0005]
【課題を解決するための手段】本発明の第１の顧客管理
システムは、昇順な顧客番号を採番する顧客番号採番手
段を含み、該顧客番号採番手段が採番した顧客番号をバ
ーコードにしてプリンタにより顧客情報登録用紙に印刷
する情報処理装置と、前記顧客情報登録用紙に付されて
いるバーコードから顧客番号を読み取る第１のバーコー
ドリーダ、および前記第１のバーコードリーダが読み取
った顧客番号を顧客カードに書き込む顧客カードリーダ
ライタを含むレジスタとを備えたことを特徴とする。A first customer management system according to the present invention includes customer number numbering means for numbering customer numbers in ascending order, and stores a customer number numbered by the customer number numbering means. An information processing device for converting a code into a code and printing the same on a customer information registration sheet by a printer, a first bar code reader for reading a customer number from a bar code attached to the customer information registration sheet, and the first bar code reader. A register including a customer card reader / writer for writing the read customer number on the customer card.
【０００６】本発明の第２の顧客管理システムは、第１
の顧客管理システムにおいて、前記情報処理装置が、さ
らに、前記顧客情報登録用紙に付されているバーコード
から顧客番号を読み取る第２のバーコードリーダと、前
記第２のバーコードリーダが読み取った顧客番号と該顧
客情報登録用紙に記入された顧客の情報とを対応づけて
記録する顧客情報ファイルとを含むことを特徴とする。A second customer management system according to the present invention comprises:
In the customer management system, the information processing apparatus further reads a customer number from a bar code attached to the customer information registration form, and a customer read by the second bar code reader. It is characterized by including a customer information file that records the numbers in association with the customer information entered in the customer information registration form.
【０００７】[0007]
【発明の実施の形態】次に本発明の一実施例について図
面を参照して詳細に説明する。DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, an embodiment of the present invention will be described in detail with reference to the drawings.
【０００８】図１を参照すると、本発明の一実施例は、
情報処理装置１、レジスタ２、顧客情報登録用紙３およ
び顧客カード４から構成されている。Referring to FIG. 1, one embodiment of the present invention is:
It comprises an information processing device 1, a register 2, a customer information registration form 3 and a customer card 4.
【０００９】情報処理装置１には、情報処理装置側バー
コードリーダ１２及びプリンタ１１が接続される。ま
た、情報処理装置１内には、顧客情報ファイル１３及び
顧客番号採番手段１４を保持している。The information processing apparatus 1 is connected with a bar code reader 12 and a printer 11 on the information processing apparatus side. Further, the information processing apparatus 1 has a customer information file 13 and a customer number numbering means 14.
【００１０】レジスタ２には、レジスタ側バーコードリ
ーダ２１及び顧客カードリーダライタ２２が接続され
る。The register 2 is connected to a register-side bar code reader 21 and a customer card reader / writer 22.
【００１１】以下に本発明の一実施例の動作について、
図１を参照して詳細に説明する。The operation of one embodiment of the present invention will be described below.
This will be described in detail with reference to FIG.
【００１２】まず、情報処理装置１が、顧客情報登録用
紙３を出力する動作を説明する。First, an operation in which the information processing apparatus 1 outputs the customer information registration form 3 will be described.
【００１３】情報処理装置１は、顧客番号採番手段１４
によりシステムでユニークな昇順の顧客番号を採番し、
該顧客番号をバーコードにしたものをプリンタ１１によ
り顧客情報登録用紙３に印刷する。この顧客情報登録用
紙３には、他に顧客氏名、顧客住所等の記入欄が印刷さ
れる。The information processing apparatus 1 includes a customer number numbering means 14
Assigns unique ascending customer numbers in the system,
A bar code of the customer number is printed on the customer information registration form 3 by the printer 11. On the customer information registration form 3, other entry fields such as a customer name and a customer address are printed.
【００１４】次に、顧客カード４の発行の動作を説明す
る。Next, the operation of issuing the customer card 4 will be described.
【００１５】顧客カード４を発行するときは、まず、顧
客に顧客情報登録用紙３に顧客氏名や顧客住所を記入し
てもらう。発行前の顧客カード４には、顧客番号が書き
込まれれていない。顧客カード４発行の際は、レジスタ
２の操作者が顧客情報登録用紙３にバーコードで付され
ている顧客番号をレジスタ側バーコードリーダ２１で読
み取り、レジスタ２が顧客カードリーダライタ２２にそ
の顧客番号を出力し、顧客カードリーダライタ２２が顧
客カード４に該顧客番号を書き込む。このように、顧客
カード４発行の際に、レジスタ２の操作者は顧客番号を
手作業で入力することなしに、顧客番号を記録した顧客
カード４を発行することができる。When a customer card 4 is issued, first, the customer is required to enter a customer name and a customer address on a customer information registration form 3. No customer number is written on the customer card 4 before issuance. When issuing the customer card 4, the operator of the register 2 reads the customer number attached to the customer information registration form 3 with a barcode using the barcode reader 21 on the register side, and the register 2 sends the customer number to the customer card reader / writer 22. The customer card reader / writer 22 outputs the customer number and writes the customer number on the customer card 4. In this manner, when issuing the customer card 4, the operator of the register 2 can issue the customer card 4 in which the customer number is recorded without manually inputting the customer number.
【００１６】発行された顧客カード４は顧客に渡され
る。以降、顧客は来店の際に顧客カード４を提出する。
店は、顧客カードリーダライタ２２でその顧客カード４
の顧客番号を読み取ることで、その顧客の顧客番号を知
ることができる。The issued customer card 4 is given to the customer. Thereafter, the customer submits the customer card 4 when visiting the store.
The store uses the customer card reader / writer 22 to store the customer card 4
By reading the customer number of the customer, the customer number of the customer can be known.
【００１７】次に、情報処理装置１に顧客情報を登録す
る動作を説明する。Next, the operation of registering customer information in the information processing apparatus 1 will be described.
【００１８】情報処理装置１の操作者は、顧客情報を情
報処理装置１に入力する際に、まず登録対象の顧客の顧
客情報登録用紙３にバーコードで付されている顧客番号
を情報処理装置１側バーコードリーダ１２で読み込む。
次に、顧客によって該顧客情報登録用紙３に記入された
顧客氏名や顧客住所等の顧客情報を入力する。情報処理
装置１は、情報処理装置１内の顧客情報ファイル１３
に、この顧客番号と顧客情報とを対応させて記録する。
このように、顧客番号と顧客情報を手作業を介すること
なく、対応づけて顧客情報ファイル１３に正確に記録す
ることができる。When inputting customer information to the information processing apparatus 1, the operator of the information processing apparatus 1 firstly inputs the customer number attached to the customer information registration form 3 of the customer to be registered, with a bar code, into the information processing apparatus 1. The data is read by the 1-side barcode reader 12.
Next, the customer inputs customer information such as the customer name and customer address entered in the customer information registration form 3. The information processing device 1 has a customer information file 13 in the information processing device 1.
Then, the customer number and the customer information are recorded in association with each other.
As described above, the customer number and the customer information can be accurately recorded in the customer information file 13 in association with each other without manual operation.
【００１９】以上により、本発明の一実施例の動作が完
了する。Thus, the operation of the embodiment of the present invention is completed.
【００２０】[0020]
【発明の効果】以上説明したように、本発明は、顧客カ
ードの発行及び顧客情報の登録の作業を迅速に、かつ正
確に行うことができる顧客管理システムを提供すること
ができる効果を有している。As described above, the present invention has an effect that it is possible to provide a customer management system which can issue a customer card and register customer information quickly and accurately. ing.
【図１】本発明の一実施例を示すブロック図である。FIG. 1 is a block diagram showing one embodiment of the present invention.
１ 情報処理装置 ２ レジスタ ３ 顧客情報登録用紙 ４ 顧客カード １１ プリンタ １２ 情報処理装置側バーコードリーダ １３ 顧客情報ファイル １４ 顧客番号採番手段 ２１ レジスタ側バーコードリーダ ２２ 顧客カードリーダライタ REFERENCE SIGNS LIST 1 information processing device 2 register 3 customer information registration form 4 customer card 11 printer 12 information processing device side barcode reader 13 customer information file 14 customer number numbering means 21 register side barcode reader 22 customer card reader / writer
───────────────────────────────────────────────────── フロントページの続き (56)参考文献 特開 平７−262268（ＪＰ，Ａ) 特開 平７−152836（ＪＰ，Ａ) 特開 平１−147666（ＪＰ，Ａ) 特開 昭63−288359（ＪＰ，Ａ) 特開 昭63−206861（ＪＰ，Ａ) (58)調査した分野(Int.Cl.6，ＤＢ名) G06F 17/60 G06K 17/00 ＪＩＣＳＴファイル（ＪＯＩＳ)────────────────────────────────────────────────── ─── Continuation of the front page (56) References JP-A-7-262268 (JP, A) JP-A-7-152836 (JP, A) JP-A-1-147666 (JP, A) JP-A-63-1988 288359 (JP, A) JP-A-63-206861 (JP, A) (58) Fields investigated (Int. Cl. 6 , DB name) G06F 17/60 G06K 17/00 JICST file (JOIS)
Claims (2)
手段を含み、該顧客番号採番手段が採番した顧客番号を
バーコードにしてプリンタにより顧客情報登録用紙に印
刷する情報処理装置と、 前記顧客情報登録用紙に付されているバーコードから顧
客番号を読み取る第１のバーコードリーダ、および前記
第１のバーコードリーダが読み取った顧客番号を顧客カ
ードに書き込む顧客カードリーダライタを含むレジスタ
とを備えたことを特徴とする顧客管理システム。1. An information processing apparatus including a customer number numbering means for numbering customer numbers in ascending order, wherein the customer number numbering means is converted into a bar code by a printer and printed on a customer information registration form by a printer. A first barcode reader for reading a customer number from a barcode attached to the customer information registration form; and a customer card reader / writer for writing the customer number read by the first barcode reader on a customer card. A customer management system comprising a register.
情報登録用紙に付されているバーコードから顧客番号を
読み取る第２のバーコードリーダと、前記第２のバーコ
ードリーダが読み取った顧客番号と該顧客情報登録用紙
に記入された顧客の情報とを対応づけて記録する顧客情
報ファイルとを含むことを特徴とする請求項１記載の顧
客管理システム。2. The information processing apparatus further comprises: a second barcode reader for reading a customer number from a barcode attached to the customer information registration form; and a customer number read by the second barcode reader. 2. The customer management system according to claim 1, further comprising: a customer information file that records the customer information entered in the customer information registration form in association with each other.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP3349597A JP2872183B2 (en) | 1997-02-18 | 1997-02-18 | Customer management system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP3349597A JP2872183B2 (en) | 1997-02-18 | 1997-02-18 | Customer management system |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| JPH10228507A JPH10228507A (en) | 1998-08-25 |
| JP2872183B2 true JP2872183B2 (en) | 1999-03-17 |
Family
ID=12388143
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP3349597A Expired - Fee Related JP2872183B2 (en) | 1997-02-18 | 1997-02-18 | Customer management system |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JP2872183B2 (en) |
Families Citing this family (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2006178838A (en) * | 2004-12-24 | 2006-07-06 | Dainippon Printing Co Ltd | Customer information collection system, collection method, and usage of collected information |
-
1997
- 1997-02-18 JP JP3349597A patent/JP2872183B2/en not_active Expired - Fee Related
Also Published As
| Publication number | Publication date |
|---|---|
| JPH10228507A (en) | 1998-08-25 |
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