JP2853206B2 - Know-how accumulation support device - Google Patents

Description

Description: TECHNICAL FIELD The present invention relates to a know-how accumulation support device for accumulating know-how necessary for business execution via a computer and a communication network, and for inheriting the know-how. is there.

[Conventional technology]

Know-how is the specialized knowledge that humans have acquired and accumulated in performing their work. Conventionally, this know-how has been accumulated /
In order to inherit the information, documents have been handed down to individuals and groups, and explanations have been given verbally as necessary, so that the information has been inherited to collaborators and people in the group. That is, conventionally, when accumulating / succeeding know-how, the information is only written orally or in a memo, and there is no dedicated hardware for supporting accumulation / succession of know-how.

It is to be noted that a device using a computer and a communication network is used as a device that simply accumulates / succeeds business materials for sharing group information without being limited to know-how.

FIG. 9 is a block diagram of a computer and a communication network for using conventional group shared information.

A communication network 300 is connected to the computer 400, and a plurality of input units 100 to 299 are connected to the communication network 300. Now, in order for the user A to obtain the shared information stored in the memory of the computer 400, a request signal is transmitted to the computer 400 via the communication network 300 by inputting a request for taking out the shared information to the input unit 100. After the shared information in the computer 400 is read out, the output is returned to the output unit 200 via the communication network 300, so that the user A takes out the information. In this way, the shared information stored in the computer 400 is stored in the input units 100 to 199 and the output units 200 to 29 for each of the users AZ.
By using 9, it can be taken out freely.

As one of the devices that store information using a computer and a communication network, there is an electronic conference device that provides a place for discussion to a plurality of users for each theme.

FIG. 10 is a block diagram of a conventional electronic conference device.

In FIG. 10, message storage units 460 to 469 store messages for each theme. The message DB control unit 450 is a database control unit for controlling the plurality of message storage units 460 to 469. Further, the command processing unit 430 processes a command input by the user. The theme detection unit 440 detects a theme name included in the command. The input units 100 to 199 are input devices for inputting information by the user, and the output units 200 to 290 are output devices for outputting information to the user. Communication network control section 410 controls an input section and an output section via a communication network. Further, the central control unit 420 controls the message DB control unit 450, the command processing unit 430, the theme detection unit 440, and the communication network control unit 410.

FIG. 11 is an operation flowchart of the electronic conference device of FIG.

When the user issues a command from the input unit 100 and instructs reference / registration of a message (step 10), the communication network control unit 410 receives the command according to the instruction of the central control unit 420, and the command processing unit 430 The command is passed to the theme detection unit 440. The command processing unit 430 determines whether the message is a reference or a registration (step 20), or the theme detection unit 440 detects a theme name in the command (step 30). Central control section 420 passes data from command processing section 430 / theme detection section 440 to message DB control section 450. The message DB control unit 450 selects a message storage unit (one of 460 to 469) of the corresponding theme based on the theme name sent from the central control unit 420 (step 40). The determined processing (message extraction and registration / reference) is executed (steps 50 and 60). The result executed by the message DB control unit 450 is output to the output unit 200 of the terminal used by the user who issued the command via the communication network control unit 410 according to the instruction of the central control unit 420 (step 70). .

Such an electronic conference device is described, for example, in Nakamura, “Functions and Features of Electronic Conference System” (NIKKEI BYTE, AUGU
ST 1986, pp. 83-87.

[Problems to be solved by the invention]

As described above, conventionally, there is no device that supports accumulation / inheritance of know-how using a computer and a communication network. Therefore, it is considered that a know-how accumulation support device is created by replacing a message for each theme managed by the electronic conference device with know-how. However, this has the following three problems.

(I) Since the message storage unit is independent for each theme of the discussion, it is not possible to manage the relationship between messages across themes.

(Ii) Since the messages are stored in the message storage unit in time series in the order in which the messages are generated, the contents of each message cannot be understood unless the messages are read along the flow of the discussion.

(Iii) Messages cannot be organized using the user's usage history.

An object of the present invention is to solve these conventional problems, to perform classification by content and search across know-how without being limited by the registration order of know-how, and to perform statistical processing on the use history of a user. It is an object of the present invention to provide a know-how accumulation support device capable of accumulating and transferring know-how using a computer and a communication network.

[Means for solving the problem]

In order to achieve the above object, a know-how accumulation support apparatus of the present invention stores a know-how storage unit that stores know-how in a card format, a keyword detection unit that detects a relationship between know-hows, and stores a relationship between the detected know-hows. A link table, a know-how database control unit that controls the know-how storage unit, the keyword detection unit, and the link table; and a process that processes a command input by a user and registers the command in the know-how storage unit or references from the know-how storage unit. A command processing unit for determining the command, a title detection unit for detecting the title of know-how included in the command, a user identification unit for identifying the user who issued the command, and a date and time detection unit for detecting the date and time when the command was issued. Are detected by the command processing unit, the title detection unit, the user identification unit, and the date and time detection unit. Is characterized in that a log storage unit that stores data.

[Action]

In the present invention, the know-how that has been handed down to a co-worker by documenting or giving an explanation orally can be handled by a computer. For this purpose, in the present invention, the know-how is stored in a card format, the relationship between these know-hows is detected by the keyword detection unit, the relationship between the detected know-how is stored in a link table, and the command input by the user is stored in a log. Record in the department.

That is, the know-how is stored in the storage unit in the form of a card,
Since the relationship between know-hows can be managed freely, the above problem (i) can be solved. In addition, since the relationship between know-hows is automatically extracted and stored, the above problem (ii)
Can be solved. Furthermore, since the use history of the user is left and dynamically responds to changes in know-how, the above-mentioned problem (iii) can be solved.

〔Example〕

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

FIG. 1 is a block diagram of a know-how accumulation support device showing one embodiment of the present invention.

The know-how accumulation support apparatus according to the present invention includes a know-how storage unit 461 for storing know-how in a card format (for example, composed of multimedia such as text and images / still images / sounds / moving-image information) and a know-how card content unit. A keyword detection unit 470 for extracting the title of the know-how card, a link table unit 480 for storing the relationship between the know-how cards, a know-how storage unit 461, a know-how DB control unit 451 for controlling the keyword detection unit 470, and the link table unit 480; It has. The keyword detection unit 470 is a partial processing device including a microprocessor.

Also, a command processing unit 430 that processes a command input by the user, a title detection unit 441 that detects the title name of a know-how card included in the command, a user identification unit 490 that identifies the user who issued the command, a command And a log storage unit 510 that stores data processed by the command processing unit 430, the title detection unit 441, the user identification unit 490, and the date and time detection unit 500. . The command processing section 430, title detection section 441, user identification section 490, and date / time detection section 500 all constitute a distributed processing apparatus including a microprocessor.

Further, input units 100 to 199 for the user to input information,
Output units 200 to 299 for outputting information to the user, and a communication network control unit 410 for controlling the input unit and the output unit via a communication network
And a central user unit 420 for controlling the know-how DB control unit 451, the command processing unit 430, the title detection unit 441, the user identification unit 490, the date and time detection unit 500, and the communication network control unit 410.

FIG. 2 is an operation flowchart in FIG.

First, when the user issues a command from the input unit 100 and instructs registration / reference of know-how (step 10), the communication network control unit 410 receives the command according to the instruction of the central control unit 420, and communicates with the command processing unit 430. The command is passed to the title detection unit 441. The command processing unit 430 determines whether it is a reference of know-how or a registration (step 20),
The title detection unit 441 detects the title name in the command (Step 31). Further, the user identification unit 490 identifies the name of the user who issued the command (step 41). The central control unit 420 includes a command processing unit 430 and a title detection unit 44.
Receives data from 1 and sends them to the know-how DB controller 4
Pass to 51. The know-how DB control unit 451 extracts the relevant know-how card from the know-how storage unit 461 based on the title name sent from the central control unit 420 (Step 51), and executes the process determined by the command processing unit 430 (Step 51). 60). The result executed by the know-how DB control unit 451 is output to the output unit 200 of the terminal used by the user who issued the command via the communication network control unit 410 according to the instruction of the central control unit 420 (step 70). ). In the case of the registration process, the keyword detection unit 470 extracts the title of another know-how card from the content part of the know-how card (step 75). Since the keyword search process (step 75) is performed for all know-how cards stored in the know-how storage unit 461, it may take a long processing time. When it takes a long time to perform a keyword search, the search may be performed, for example, at night or during a time when a load is not applied to the computer. The command issued by the user is stored in the log storage unit 510 together with the user name (Step 80).

FIG. 3 is a diagram showing the expression format of know-how stored in the know-how storage unit in FIG.

The know-how storage unit 461 manages three types of cards: know-how cards, question cards, and answer cards.

The know-how card is composed of a know-how title 110 and a content 120 (for example, composed of text and multimedia such as image / still image / audio / moving image information) which is a description of each know-how. In the content 120, a pointer indicating the title 110 of another know-how card can be included. A keyword is described as a pointer, and another know-how card can be searched by the keyword. At the bottom of the know-how card, there is a description column for describing the response date and time 130 and the respondent 140.

Next, the question card describes a title 110 of the question and a message 150 that is not included in the know-how card. At the bottom, there is a description column for describing the question time 160 and the questioner 170.

Next, the answer card is obtained by writing the content 120 on the question card. When a keyword search is performed on the answer card, the card becomes a know-how card.

FIG. 4 is a diagram showing data items of the know-how card in FIG.

The title 210 in FIG. 4 is a name given to the know-how and is a keyword at the time of search. Content 220
Is a description about the title (for example, a description composed of text and multimedia such as image / still image / audio / moving image information). Answer date 230 is Content 2
20 is the date when it was written. Respondent 240 is the name of the user who wrote the content.

FIG. 5 is a diagram showing data items of the question card in FIG.

The title 210 in FIG. 5 is the name given to the know-how for requesting an explanation. The message 250 is used to indicate a situation or reason for which an explanation is required. The material date 260 is the date when the question card was created. The questioner 270 is the name of the user who created the question card.

FIG. 6 is a list of commands showing an embodiment of the present invention.

The whats command 1000 is a command that requests reading of the title and content of the know-how to be registered,
The title 210 of the know-how card is taken as an argument, and the content 220 of the know-how card having the title 210 specified as the argument is displayed. When this command 1000 is issued,
The know-how you want to know is read sequentially.

The ask command 2000 takes the know-how card title 210 as an argument and creates a question card with the title 210 specified as an argument.

The answer command 3000 takes the title 210 of the know-how card as an argument and answers the question card having the title 210 specified as the argument.

FIG. 7 is a flowchart of a basic operation using the command of FIG. Here, a solid line is a process performed by an operator's operation, and a dotted line is a process automatically performed by the system.

When the service is started, the user issues a whats command (step 1000) to read information or know-how sequentially (step 1010). In the know-how card, the title 210 of the related know-how card is shown. The system automatically accumulates the title names of these know-hows sequentially (step 1020). For the know-how not accumulated in the present system, a question card is created (step 2010) by issuing an ask command 2000 (step 2000). When the question card is created, the system automatically enters the date and time and the questioner's entry (step 2020).

When answering another user's question card, an answer command 3000 is issued (steps 300 and 3010). As a result, the system automatically registers the date and time and the respondent on the card (step 3020), and then performs a keyword search,
The title of the know-how related to the title of the card is searched (step 3030), and these are registered in the know-how card (step 3040).

FIG. 8 is a diagram showing data items in the log storage unit according to the whats command.

When the whats command 1000 is issued, the data items of the title 210, the date and time 280, and the user 290 are stored in the log storage unit 510. The title 210 is the name of the title 210 specified as an argument in the whats command 1000. The date and time 280 is the time when the whats command 1000 was issued. The user 290 is the name of the user who issued the whats command 1000.

As described above, in the present embodiment, knowledge acquired in the course of business execution and accumulated, that is, know-how is converted into a card format (for example, text and image / still image / audio /
(Composed of multimedia such as moving image information) and stored in memory, so that the know-how that was conventionally documented or explained verbally and passed on to collaborators can now be handled by a computer. . As a result, the following operation and effect appear.

(A) Any user can create a question card and ask the know-how to other users using a communication network. The answer to the question card is a know-how card,
It is stored in the know-how accumulation support device. As a result, the know-how managed by the know-how accumulation support device is sequentially expanded, and the level of the know-how accumulated / inherited as the whole office can be changed in a higher direction.

(B) Further, know-how expressed in a card format (for example, composed of text and multimedia such as image / still image / audio / moving image information) is stored in a storage device, and a relationship between the know-hows is automatically extracted and extracted. Since the obtained relationship can be stored, it is possible to freely search across know-hows without being limited by the classification of the know-how or the order in which the know-hows are registered.

(C) In addition, since the relationship between know-hows can be automatically extracted, the user can register new know-how in the know-how accumulation support device without being conscious of the relationship with know-how already stored. .

(D) It is also possible to perform statistical processing of the usage history of the user, to output know-how frequently used with priority, delete obsolete know-how, etc., and store this in the know-how storage unit. By utilizing the know-how for evaluation and improvement, it is possible to dynamically cope with a change in know-how that is frequently added or deleted and has a long or short information life.

(E) In addition, by analyzing the usage history of the user,
The know-how accumulation support device can be provided with a navigating function and used for newcomer education.

〔The invention's effect〕

As described above, according to the present invention, it is possible to realize a device that supports accumulation and inheritance of know-how by using a computer and a communication network, and organizes know-how into a card format to obtain a relationship between know-hows. Can be managed freely,
It can also manage relationships between messages that go beyond the boundaries of the theme, and can automatically extract and store relationships between know-how, so even if you can't read messages along the flow of the discussion, the content of the messages Can understand
In addition, since the use history of the user can be left to dynamically respond to changes in know-how, stored know-how messages can be organized.

[Brief description of the drawings]

FIG. 1 is a block diagram of a know-how accumulation support apparatus showing one embodiment of the present invention, FIG. 2 is an operation flowchart of the know-how accumulation support apparatus in FIG. 1, and FIG. 3 is a data representation of a know-how storage unit in FIG. Fig. 4 shows the data items of the know-how card of the present invention, Fig. 5 shows the data items of the question card of the present invention, and Fig. 6 lists the commands used in the present invention. , FIG. 7 is a flowchart of a basic operation using the command of FIG. 6, FIG. 8 is a diagram showing data items of log storage by issuing a whats command, and FIG. 9 is a diagram showing a conventional manner of using know-how. FIG. 10 is a block diagram of a communication network, FIG. 10 is a block diagram of a conventional electronic conference apparatus, and FIG. 11 is an operation flowchart of the electronic conference apparatus in FIG. 100 to 199: input unit, 200 to 299: output unit, 300: communication network, 400:
Calculator, 410: communication network control unit, 420: central control unit, 430: command processing unit, 441: title detection unit, 451: know-how DB control unit, 461: know-how storage unit, 470: keyword detection unit, 480:
Link table section, 490: user identification section, 500: date and time detection section, 510: log storage section, 110: title, 120: content,
130: Answer date, 140: Respondent, 150: Message, 160: Question date, 170: Questioner, 440: Theme detector, 450: Message
DB control unit, 460,469: message storage unit.

Continuation of the front page (56) References Sato et al. “E-mail / News Reader for Interpreting and Executing Contents and Its Application” IEICE Technical Report, September 5, 1988, Vol. 88, No. 170 (DE88-20-23) p. 25-32 Ishizuka and Oshima, "Hyper Card System with Enhanced Data Management Function" Information Processing Society of Japan Research Report (89-F1-13), June 2, 1989, Vol. 89, No. 47 p. 1-7 (58) Fields surveyed (Int.Cl. ⁶ , DB name) G06F 15/00 G06F 17/30 JICST Science and Technology Reference File

Claims (1)

(57) [Claims] 1. A know-how storage device for storing know-how in a card format in a know-how accumulation support device for storing and inheriting know-how via a computer and a communication network connected to the computer, and a relationship between the know-how. , A link table for storing a relationship between the detected know-how, a know-how database control means for controlling the know-how storage means, the keyword detecting means and the link table, and a command for processing by a user. A command processing means for determining whether to register in the know-how storage means or to refer to the know-how storage means, a title detection means for detecting a title of know-how included in the command, and a user who has issued the command. User identification means for identifying the command, and detecting the date and time when the command was issued Time detection means, the command processing means, title detecting means, know-how accumulated support device is characterized in that a log storage means for storing the detected data by the user identification means and the date and time detection means.