JP2819998B2 - How to make a reservation for listening to service talk change information - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a service talk system for notifying a caller who has made a reservation in advance when changing talk information registered in a service talk apparatus.

In general, a service talker is accommodated in an exchange, and a dialer of a telephone number of the service talker connects a caller to the service talker to connect the service talker with the talker. This is sent to a caller (hereinafter referred to as a user).

In such a service talk system, when the talk information is changed on the service talk apparatus side, there is a demand for a service talk system that allows the user to automatically listen to the changed talk information. I have.

[0004]

2. Description of the Related Art FIG. 11 is a block diagram for explaining a conventional example. In the figure, 100 is an electronic exchange, 110 is a central control unit having an exchange processing control unit 110B, 120 is a network, 200 is a service talker, and 220 is a talkie information recording unit (hereinafter, referred to as an information recording unit in the figure). ,
230 is an operation button, and T is a terminal.

[0005] The central control unit 110 of the electronic exchange 100 identifies a dial from the originating terminal T according to an exchange processing program written in a main storage device (not shown), and designates a designated partner via the network 120. Connection with the terminal T.

[0006] The service talker apparatus 200 is also housed in the network 120 like the terminal T, and is connected by a dial. For example, from the terminal T, the service talker device 2
By dialing the telephone number xxx of 00 (the telephone number is four digits in this case, but is not limited to four digits), the terminal T and the service talker 200 are connected via the network 120, The talkie information recorded in the talkie information recording unit 220 is transmitted to the terminal T.

Operation button 2 in service talker 200
Numeral 30 is for recording and updating the talkie information and operating the service talkie apparatus 200.

[0008]

In the above-described service talk system, the talk information is updated as needed by the provider of the talk information, and the user does not know when and how long it is updated.

[0009] For example, it is assumed that a game of a certain sport is scheduled to be held every two hours, and that the latest information is recorded in the service talker 200 every time the game is completed to provide a service.

The first match starts at 9 in the morning and
If the game ends at 11:00, information on the first game can be recorded at 11:00. Therefore, when the user sends a call to service talkie apparatus 200 at about 11:10, the latest talkie information desired to be heard can be heard.

Next, the next game starts at 11:00,
When the end at 3:00 is delayed for some reason and ends at 13:30, the talk information of the service talk apparatus 200 is updated at 13:30. Then, the user thinks that it ended at 13:00 as scheduled,
Even if the call is sent to service talkie device 200 at around 10:00,
At this point, since the next match has not been completed, the user will listen to the same talkie information previously heard.

As described above, the caller listens to certain talkie information, and after a certain time has passed, the service talker 20
When the call is transmitted to 0, the talkie information is not updated, and the same information as the previous time may be heard. In such a case, the same charge is made.

According to the present invention, there is provided a service talk system which allows a user to listen to the updated talk information when the talk information of the service talk apparatus is updated by reserving the latest talk information of the service talk apparatus from the user side. Try to realize.

[0014]

FIG. 1 is a block diagram for explaining the principle of the present invention. 100 in the figure is an electronic exchange,
110 is a central control unit, 110B is an exchange processing control unit, 1
20 is a network, and 200 is a service talker device.

Reference numeral 110A denotes a service talkie control unit provided in the central control unit 110 according to the present invention. In the service talkie control unit 110A, 111 is changed to the talkie information of the service talkie device 200 by a special number from the terminal T. A service talkie reservation processing unit that reserves the transmission of the changed information when it is found. Reference numeral 112 denotes a service talkie reservation table in which the reservation information sent from the service talkie reservation processing unit 111 is written.

When the talk information of the service talk apparatus 200 is changed, the user who listens to the changed talk information dials a special number from the terminal T, and through the service talk reservation processing unit 111, the service talk reservation is made. The reservation information is written in the table 112, and the listening of the changed talkie information is reserved by the reservation information.

[0017]

For example, when a plurality of service talkie apparatuses 200 are accommodated in one electronic exchange 100, the service talkie reservation table 112 is stored in the service talkie reservation table 112 through the service talkie reservation processing unit 111 by the special number from the terminal T. For each of the devices 200, the fact that the listening to the changed talkie information has been reserved when the talkie information is changed is written.

If the talkie information of one service talkie apparatus 200 is changed, the service talkie reservation table 112 is searched, and the terminal T which has reserved the listening of the talkie information after the change of the service talkie apparatus 200 is extracted. Then, the exchange processing control unit 110B calls the terminal, notifies that the talkie information has been changed, and listens to the talkie information after the change.

[0019]

FIG. 2 is a block diagram for explaining an embodiment of the present invention. In the figure, 100 is an electronic exchange, 110B is an exchange processing control unit of a central control unit not shown, 110A is a service talkie control unit, 111 is a service talkie reservation processing unit,
111A is a dial receiving / analyzing unit, 112 is a service talk reservation table, 113 is a service talk change detecting unit, 11
4 is a service talkie automatic transmission unit, 120 is a network, 200 is a service talkie device, 210 is a talkie information change button, 220 is a talkie information recording unit, and 230 is an operation button.

The configuration shown in the figure is an embodiment in which the configurations of claims 1, 2 and 3 are accommodated in one electronic exchange 100. The user dials the special number from the terminal T. Dial reception /
The analysis unit 111A receives / analyzes the dial, and in the case of a special number for listening reservation of the change information of the talkie information, the service talk reservation processing unit 111 writes the subscriber number of the terminal T in the service talk reservation table 112. At this time, if there are a plurality of service talkie apparatuses 200, a different subscriber number is given to each service talkie apparatus 200.
It is indexed and written with the subscriber number of the service talker 200.

Here, when the talk information recorded in the talk information recording section 220 of the service talk apparatus 200 is changed, the operator of the service talk apparatus 200 presses down the talk information change button 210. When the service talk change detection unit 113 detects that the talk information change button 210 is pressed, the service talk change reservation unit 112 refers to the service talk reservation table 112, extracts the subscriber number that has reserved the listening of the change information of the talk information, and automatically transmits the service talk. The exchange processing control section 110B connects the service talk apparatus 200 and the terminal T via the network 120 based on the data, and notifies that the talk information has been changed.

FIG. 3 is a block diagram for explaining another embodiment of the present invention. The configuration of FIG. 3 is different from the configuration of FIG. 2 in that a service talkie connection selection table 112A and a service talkie call-back unit 115 are provided.
When the talk information of “0” is changed, a call is made to the terminal T that has made a reservation for listening to the changed talk information, and the terminal T that has registered the automatic connection in the service talk connection selection table 112A has the terminal When the response of T is detected, the service talker call return unit 115 connects to the service talker device 200, and executes the reception of the talkie information from the terminal T for the terminal T that has registered the execution selection connection. The connection with the service talkie apparatus 200 is controlled by a signal designating / rejection.

FIG. 4 shows the data structure of the service talk reservation table according to the embodiment of the present invention. The figure shows the reservation status for each service talker device, the top row is the telephone number of the service talker device 200, the next is the reservation flag, then
The subscriber number of the reserved T is written.

FIG. 5 shows a data structure of the service talk connection selection table according to the embodiment of the present invention. In the figure, the transmission of the talkie information is controlled by a signal designating execution / rejection of the talkie information reception from the terminal T (this connection process is called execution selection connection, and the process of automatically connecting is called automatic connection). The top row is the subscriber number, the next is the connection selection flag (eg, automatic connection is “0”, execution selection connection is “1”), and then the telephone number of the service talker 200 is written. ing.

FIGS. 6 and 7 are diagrams (1) and (2) for explaining the processing flow of another embodiment of the present invention. Hereinafter, the flow will be described with reference to the drawings. State 1 The terminal T (the telephone number is # 300) is in an idle state, and the service talker (the telephone number is # 200) is in an announcement.

Processing 1 Here, from terminal T, reservation special number for listening to change of talkie information (automatic connection or execution selection connection)
When dialing the telephone number of service talkie apparatus 200, dial receiving / analyzing section 111A is activated.
Dial receiving / analyzing section 111A analyzes the received numerical information by a known means, and provides service talk reservation processing section 1A.
11 is started. The service talk reservation processing unit 111 determines the automatic connection or the special number of the execution selection connection according to the flowchart of the service talk reservation processing of the embodiment of the present invention shown in FIG. As shown, the service talkie selection connection table 112A is indexed by the subscriber number (# 300) of the terminal T, automatically connected to the selection connection flag, and the dialed service talkie device 20
0 telephone number (# 200) is set. In the case of the execution selection connection, the service talk selection connection table 112A is indexed by the subscriber number (# 300) of the terminal T, the execution selection connection is made in the selection connection flag, and the telephone number (#) of the dialed service talk apparatus 200. 200) is set. Next, as shown in FIG. 4, the service talker reservation table is indexed by the telephone number of the service talker device 200 dialed, and the vacancies of the reservation flags (1) to (n) are extracted. (The reservation flag n is determined by the service capacity of the system and indicates the maximum value of simultaneous reservation for one service talker.) Here, for example, if (1) is empty, the corresponding subscription The subscriber number (# 300) of the terminal T is set in the field of the subscriber number (1).

State 2 After the service talk reservation processing is completed,
In the state 2, the central control device 110 captures the reception completion sound source S1 to notify the terminal T of the completion of the reservation, and sets a path to the terminal T.

Process 2 Next, by the disconnection operation, the terminal T
And the path of the reception completion sound source S1 is released, and the state transits to the state 3. State 3 The terminal T is in a state where it has reserved listening to the changed information when the talk information of the service talk apparatus 200 has been changed.

Process 3 When the talk information of the service talk apparatus 200 is changed to the new information, the service talk change change detection unit 113 is activated by pressing the talk information change button 210 of the talk information provider, and the book shown in FIG. Service Talkie Device 20 with Talkie Information Changed According to Service Talkie Change Notification Processing Flowchart of Embodiment of Invention
The number 0 (# 200) is extracted. Next, the service talkie apparatus 200 from which the service talkie reservation table 112 is extracted.
, And all reserved reservation flags are extracted. For example, when only the reservation flag (1) is extracted, the telephone number (#) of the terminal T set in the field of the corresponding subscriber number (1)
300) is extracted.

State 4 The central control unit 110 is activated, extracts the state of the terminal T, waits if the terminal T is in use, waits for the ringer R if the terminal T is free, connects to the terminal T, and connects to the terminal T. T is calling, the service talker 200
Will be announcing new information.

Process 4 When the terminal T responds, the service talker automatic transmission unit 114 is activated via the switching process control unit 110B, and the connection process is performed according to the flowchart of the service talkie connection process of the embodiment of the present invention shown in FIG. Will be

First, service talk connection selection table 112A
Is indexed by the telephone number (# 300) of the terminal T, and a connection selection flag is extracted. The extracted connection selection flag is determined, and in the case of automatic connection, the service talk connection selection table 11
2A is indexed by the telephone number (# 300) of the terminal T, the telephone number (# 200) of the reserved service talker apparatus 200 is extracted, and the process proceeds to processing 5. When the extracted connection selection flag is an execution selection connection, the process proceeds to state 5.

Process 5 The free channel of the service talker 200 is captured, and the terminal T and the service talker 200
Make a path connection with State 6 The terminal T is connected to the service talk apparatus 200 and listens to the changed talk information.

State 5 The extracted connection selection flag is determined. In the case of the execution selection connection, it is determined whether or not the terminal T is a general analog subscriber. If not, it is determined whether or not the terminal T is a multifunctional telephone. I do. Here, in the case of a multi-function telephone, it is determined whether or not a service talk reservation is assigned to the multi-function button of the multi-function telephone. Make a request. When the service talk reservation is not assigned to the multi-function button, or after it is assigned and the lamp of the multi-function button is requested to blink, a display request is displayed on the display of the multi-function telephone indicating that the talk information has been changed.

If the terminal T is not a general analog subscriber or an analog subscriber or a multifunctional telephone, the terminal T captures the received sound source S2 and connects a path to the terminal T. here,
When the terminal T dials the connection execution special number while listening to the reception sound or presses down the flashing multi-function button to which the service talk reservation of the multi-function telephone is assigned, the connection is made and the state 6 transits.

[0036]

According to the present invention, the user can know that the talk information of the service talk apparatus has been changed, and only listens to the changed new information. Transmission and billing can be reduced, and the service talker can be used efficiently.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating the principle of the present invention.

FIG. 2 is a block diagram illustrating an embodiment of the present invention.

FIG. 3 is a block diagram illustrating another embodiment of the present invention.

FIG. 4 is a data configuration of a service talk reservation table according to the embodiment of the present invention.

FIG. 5 is a data configuration of a service talk connection selection table according to the embodiment of the present invention.

FIG. 6 is a diagram (1) illustrating a processing flow according to another embodiment of the present invention.

FIG. 7 is a diagram (2) illustrating the flow of processing according to another embodiment of the present invention.

FIG. 8 is a flowchart of service talkie reservation processing according to the embodiment of the present invention.

FIG. 9 is a flowchart of a service talkie change notification process according to the embodiment of the present invention.

FIG. 10 is a flowchart of a service talkie connection process according to the embodiment of the present invention.

FIG. 11 is a block diagram illustrating a conventional example.

[Explanation of symbols]

 Reference Signs List 100 electronic exchange 110 central control device 110A service talk control unit 111 service talk reservation processing unit 111A dial reception / analysis unit 112 service talk reservation table 112A service talk connection selection table 113 service talk change detecting unit 114 service talk automatic transmission unit 115 service talk Callback unit 110B Exchange processing control unit 120 Network 200 Service talkie device 210 Talkie information change button 220 Talkie information recording unit 230 Operation button T terminal R Ringer S1 Reception complete sound source S2 Reception sound source

Claims (6)

(57) [Claims] 1. A service talkie system comprising a central control unit (110) having an exchange processing control unit (110B) and an electronic exchange (100) having a network (120), and a service talkie unit (200). The service talker reservation processing unit (11) that reserves listening to the changed information when the talker information of the service talker device (200) is changed by the special number from the terminal (T) in the device (110).
1) and a service talk control unit (110A) including a service talk reservation table (112) in which reservation information sent from the service talk reservation processing unit (111) is written.
In accordance with the special number from the terminal (T), write in the service talkie reservation table (112) through the service talkie reservation processing section (111) that the reservation of listening to the changed talkie information has been reserved in the service talkie reservation table (112). , The service talker (2)
When the talk information of (00) is changed, the changed talk information of the service talk is listened to by the reservation information written in the service talk reservation table (112). . 2. The method according to claim 1, wherein the service talk control unit (110A) detects that the talk information of the service talk device (200) has been changed. Change detection unit (1
13) a talkie information change button (210) for generating, when the talkie information stored in the service talkie device (200) is changed, a signal notifying the change of the talkie information to the service talkie device (200); The talkie information change button (21) indicates that the talkie information stored in the service talkie device (200) has been changed.
0), the electronic exchange (100)
2. The method according to claim 1, wherein the service talk change detecting unit detects that the talk information has been changed. 3. A method of making a reservation for listening to change information of a service talk according to the preceding item, wherein the service talk control unit (110A) automatically sends the service (T) to the terminal (T) reserved in the service talk reservation table (112). An automatic talker transmission unit (114) is provided. When the service talk change detecting unit (113) detects that the talk information stored in the service talk device (200) has been changed, the service talk reservation table (114) 2. The method according to claim 1, wherein the automatic transmission is performed by the service talker automatic transmission unit (114) to the terminal (T) reserved at (112). 4. A method according to claim 1, wherein said service exchange control unit of said electronic exchange has a service talk control unit.
10A), when an automatic call is made to the terminal (T) reserved in the service talk reservation table (112), a response from the terminal (T) is detected, and connection to the service talk apparatus (200) is performed. A service talker call return unit (115) is provided, and when the talkie information stored in the service talker device (200) is changed, the service talker reservation table (11) is transmitted by the connection service talker automatic transmission unit (114).
2) automatically transmitting a call to the terminal (T) reserved in 2) and, when detecting a response of the terminal (T), connecting to the service talker device (200) by the service talker call return unit (115); 2. A method for making a reservation for listening to change information of service talks according to claim 1. 5. The method according to claim 1, wherein the service-talking control unit (110A) automatically sends a call to the terminal (T), and the service after the terminal (T) responds. A service talk connection selection table (112A) for designating connection control to the talk apparatus (200) is provided, and when the talk information stored in the service talk apparatus (200) is changed, the service talk reservation table (112) The terminal (T) that has made a call to the terminal (T) reserved in the service (T) and whose execution selection connection is specified in the service talk connection selection table (112A) is instructed by the connection / 2. The service talkie change information according to claim 1, wherein a signal designating rejection is transmitted to control connection with the service talkie apparatus (200). How to make a reservation for listening. 6. The method of claim 1, wherein a telephone type registration area for registering a telephone type is provided in a subscriber data area of the electronic exchange (100), wherein the service talker (200) is provided. When the talk information stored in the terminal is changed to the terminal (T) reserved in the service talk reservation table (112),
Referring to the telephone type registration area, when the terminal (T) is a multi-function telephone, the function button blinks and a change in the talk information is displayed on the display, and the connection of the talk information from the terminal (T) is displayed. 2. The method according to claim 1, wherein connection to the service talker device is controlled by a signal designating execution / rejection.