JP2769910B2 - Dealing call system - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION << Industrial Application Field >> The present invention relates to a dealing communication system used when conducting a dealing business in a financial institution such as a bank or a securities company.

≪Conventional technology≫ In the dealing business, we receive orders for sales orders from clients and brokers, obtain various information such as market conditions,
Receiving instructions from the organization's senior management, and reports and communications,
Various information transmissions are frequently performed in real time.

The traditional method used to carry out this type of communication is that each dealer involved in the business of doing business uses a number of telephones in front of them to communicate by telephone. Was exchanged.

With the development of business, there is a need for a function to quickly and accurately select a desired call destination from a large number of destinations, and a function to easily hold, transfer, etc. as necessary. In response to this demand, dealing telephone devices have been developed and widely used.

To give a specific example of a dealing telephone device, for example, the main body is configured as a console or keyboard, two telephone handsets are connected to the main unit, and one-touch operation for selecting a destination and a line. A number of key-type selection keys are arranged side by side on the console or keyboard, or displayed on the CRT and used as touch keys, and further provided with various function keys such as handset switching, call holding, forwarding, etc. There is. Further, usually, communication means such as a speaker and a microphone are also provided. The dealing communication device is provided with a processing device and a memory for generating and transmitting a signal corresponding to the pressing of each key and for controlling the line. The previous dial information and the like are registered in this memory. Dealing call devices are also referred to as dealing call stands, dealing terminals, or simply call stands, terminals, and the like.

A plurality of the above-mentioned dealing call terminals (hereinafter simply referred to as call terminals) are provided in one dealing room, one building, or one facility, and are connected to a line control device. In some cases, a dealing call system is configured.

Such a dealing call system is used, for example, when the size of the dealing business has expanded and a single dealer cannot operate a single call console to handle the business. When the dealers who work with each other exchange information necessary for each other and operate their own telephone consoles to perform business jointly, or multiple competitors engaged in dealing with a specific product This is the case, for example, when dealing is performed by allocating individual call stations in one system to a company.

As already mentioned, among the many one-touch keys provided on the call desk, there are those that select a specific destination (auto dial key) and those that select the line to be used (line selection key). For these one-touch keys, auto-dial data, line accommodation data, and the like are registered and used for each key. These so-called "talking station data" can significantly reduce operability if they are not set according to the destinations required by the users of the calling parties, the importance of the destinations, and the like. It gets worse.

Accordingly, in the dealing call system, each call terminal in the system is assigned to a specific user, and the assigned user is assigned a unique call terminal station adapted to his / her needs. The data is registered. For this reason, the intercom station data is generally different for each intercom.

However, the talker assignments are not necessarily fixed, and in fact are quite fluid, often changing. A typical example of the change of the call room assignment is a change of the call room used in the dealing room due to the change of the dealer, that is, a so-called seat change. The following two requirements must be taken into account when changing a call room.

(1) If the line controller detects a call from the outside addressed to a specific talker or from another talker in the system, the line controller terminates the call at the destination talker. However, in that case, the caller intends to communicate with the user of the caller rather than to have the caller receive the call. Accordingly, when a certain user changes seats, a call addressed to that user must be received at the call terminal after the user has changed seats, and it is necessary to take measures for that.

(2) As described above, the intercom station data registered in the intercom is unique to the user of the intercom, so when changing seats, the intercom station data is registered in the pre-exchange interphone. I had to move the call station data I had been to
It is necessary to take measures for that.

As a method of changing seats in a conventional dealing communication system, there are three methods depending on what means the above requirements (1) and (2) are satisfied.

The first method is to physically move the intercom and then replace the construction jumpers at the main distribution board (MDF) to connect the line terminals of the line controller to the destination cable. there were. This satisfies the requirement (1) by replacing the construction jumper, and the requirement (2) is satisfied by the physical movement of the call stand.

In the second method, while the caller does not move, the data of the station data (particularly, registered extension number data) on the line controller is changed (requirement (1)). The station data is re-input (requirement (2)).

The third method is a slightly improved version of the second method, and uses a data storage medium such as an IC card to satisfy the requirement (2). When an IC card is actually used as a data storage medium, each intercom is provided with an IC card read / write device (reader / writer), and the intercom station data is temporarily stored in the IC card. This makes it possible to easily move the intercom station data to the intercom desk after the change of seats. However, in order to satisfy the requirement (1), the work of changing the station data on the line controller side was performed as in the second method.

≫Problems to be solved by the invention≫ However, in these conventional exchange methods in the dealing call system, a large-scale construction change for physically moving the call stand is performed, or the line control device side Either the operation of changing the station data was required. In particular, the change of the station data on the line control device side must be performed by a skilled maintenance staff using a dedicated maintenance tool in the machine room, and cannot be operated by a general telephone user. For example, there was a problem that the system lacked flexibility, for example, it was not possible to easily respond to a temporary change of seats, and the cost of changing was increased in proportion to the number of changes in the number of seat changes, There has been a problem that the unusable time associated with the change increases.

Therefore, an object of the present invention is to eliminate the need for construction change and work for changing station data on the line control device side, and to make it easy for general call room users to change call room assignments such as changing seats. The object of the present invention is to provide a dealing call system capable of performing the above operation.

<< Means for Solving the Problems >> In order to achieve the above object, the present invention provides a communication path unit, and deletion and registration of an extension number corresponding to each accommodation position of the communication path unit, and the accommodation position of the accommodation position is deleted. A line control device having means for performing resetting in response to a request message received from the outside, and a call control unit housed in the communication path unit of the circuit control device and operating according to call control station data. Means for sending a message requesting deletion of a registered extension number corresponding to the accommodation position of the call console to the line control device; and transmitting a message requesting resetting of the accommodation position of the call console to the line control device. And a means for receiving the call station data via the line control device, and a communication terminal provided in the communication path unit of the line control device. Means for storing said intercom station data corresponding to each extension number, and said intercom station data corresponding to any extension number via said line control device. A station data management device comprising:
When the extension number is reset for the accommodation position of an arbitrary communication desk, the communication path unit is operated so as to connect the office data management device and the arbitrary communication desk, and Station data download means for downloading the intercom station data corresponding to the arbitrary extension number stored in the office data management device to the intercom station.

According to the present invention, by transmitting an extension number deletion request message from a call console to a line controller, the line controller receiving the message moves to the accommodation position of the previously registered call console. Delete the corresponding extension,
Thereafter, the incoming call to the call stand becomes invalid.

Also, by transmitting an extension number reset request message to the line control device from the caller whose registered extension number has been deleted, the line controller receiving the message sets the extension number corresponding to the accommodation position of the caller, Register the requested extension number.

Further, the download means downloads, from the inter-office station data stored in the inter-office data management apparatus, the inter-office station data corresponding to the set extension number from the inter-office data management apparatus to the intercom office.

Therefore, according to the present invention, there is no need to spend money and time for changing the call stand. In addition, since it is very easy to change the assignment of call stations to users, not only for changing seats, but also for 24-hour dealing where one call station is divided by time and used by multiple people alternately. And the flexibility of the dealing communication system is greatly improved.

In addition, it is also possible to adopt an operation mode in which a user who needs to use a call desk can arbitrarily select and use an empty call desk at that time only by assigning a unique extension number to each user. it can. Therefore, since the use efficiency of the talker is greatly improved, even a small-scale system having a small number of talkers can cope with a task with a large processing amount, thereby reducing equipment costs and saving system installation space.

In addition, since the respective intercom station data for a plurality of users can be centrally managed by the station data management device, when common data among the users is changed, simple operations can be performed. It also has the advantage that data can be changed all at once.

Embodiment An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a relay system diagram showing a schematic configuration of a dealing communication system according to one embodiment of the present invention.

As shown in FIG. 1, the dealing call system of the present embodiment includes a line control device (LCU) 100, a plurality of call stations 14 connected to the line control device 100, and an office data management device 20. It is configured.

The line control device 100 is compatible with ISDN (Digital Service Integrated Network),
And a central processing unit (CC) 104 and a storage device (MM) 106, which are connected to each other via a bus 108. The line control device 100 is further connected to the communication path unit 102 and is a type of digital line interface, an I-interface specification communication line circuit (IBDLIN).
110, a trunk (TRK) 112, and a line circuit (ILC) 114 of I-interface specification, which is also a kind of digital line interface.

The line control device 100 is provided with a plurality of talker line circuits 110.
Are connected to a plurality of communication terminals (DBs) 14 by the S point interface method via each of the
And the communication adapter 18 and the station data management device 20. Intercom line circuit 110 and line circuit 1
Fourteen channel types have two traffic channels (B channels) and one data channel (D channel)
2B + D type.

An RS-23 is provided between the station data management device 20 and the communication adapter 18.
Under the 2C interface condition, the communication adapter 18 and the line circuit 114 are connected by an S point interface.

Further, the line controller 100 is connected to a switching network via a trunk 112.

The memory 106 of the line control device 100 is provided with an extension number registration area for registering the extension number of the terminal accommodated in each accommodation position, similarly to a normal line control device. However, particularly in this embodiment, the central processing unit 10
4 can register and delete the extension number corresponding to the accommodation position of the communication terminal 14 that transmitted the message in response to the request message received from each communication terminal 14 via the communication line circuit 110. The program for this is stored in the memory 106.

The station data management device 20 is a device having a function of creating or changing, storing, and reading the intercom station data, and transmitting it via a communication line.
A general personal computer set (personal computer set) compatible with the 232C interface conditions is used. The functions from creation to transmission of the data listed above are
This is a function that is already provided in ordinary PC sets.

Here, the “communication base station data” is data set for each call terminal, such as the above-described auto-dial data and line accommodation data, which is necessary for using each call terminal. is there.

In particular, in the present embodiment, rather than associating the intercom station data with the individual intercoms themselves, a unique extension number assigned to each user who may use the intercoms, Corresponding. Therefore, when performing the above-mentioned various processes related to the intercom station data, the intercom station data to be processed is identified by the extension number corresponding to the data.

The station data management device 20 can individually store the call station data of all users who use the dealing call system, and can centrally manage the data. Therefore, for example, when the telephone number of the call destination common to a plurality of users is changed, or when an area code of a certain area is changed, the necessary data update is made to be performed by all users' telephone Station data can be performed all at once. This is an advantageous point that cannot be obtained with the above-described system in which the intercom station data is moved using an IC card.

The station data management device (PC set) 20 reads out the intercom station data corresponding to an arbitrary extension number from the intercom station data stored in the storage device 20a, and controls the intercom station data by line control. A program is provided for sending the call to an arbitrary call desk 14 via the device 100. This program uses the keyboard 20 of this PC set 20
Although it can be executed by operating b and inputting a predetermined command, normally, when a `` station data download request message '' described later is received via the line controller 100, a response to the request is received. Is executed as

The call station data transmitted from the station data management device 20 is transmitted to the line control device via the call channel (B channel).
100, and then from there via the B channel to the corresponding call station 14 (ie, the call station specified by the command from the keyboard, or the call station that transmitted the station data transmission request message). It is like that.
Thereby, from the call stand management device 20 to the call stand 14,
Downloading of the intercom station data is performed, and the intercom 14
Will have that call station data. in this way,
The transmission of the intercom station data is performed not through the data channel (D channel) but through the B channel. In general, the B channel is empty because no communication is performed at the time of download. This is because the transmission speed of the channel is higher than that of the D channel, and the download is completed in a shorter time.

Next, the communication terminal 14 will be described in more detail with reference to FIG.

FIG. 2 is a perspective view showing the appearance of the call desk 14. As shown in the figure, the board surface of the housing 26 of the call desk 14 has a number of line keys (one-touch keys) 28, ten keys 30, a line recovery button 32, a seat change mode shift button 34, an extension number deletion button 36, and an extension number resetting. It is composed of a button 37, an input button 38, and a liquid crystal display (LCD) 40, and two housing handsets 42 are connected to the housing 26. Further, a ringer speaker 44 is built in the housing 26.

The intercom 14 is provided with a processing unit and a memory for executing its functions, but since these are normally provided in a general intercom, a detailed description will be given here. Omitted.

Normally, when a call is made, when the line key 28 is pressed, a line key code is transmitted from the call console 14 to the line controller 100 via the D channel, and the line controller 100 captures the corresponding trunk 112 and One of the two B channels is connected. When dialing using the numeric keypad 30 instead of the line key 28, numeric keypad dial information is displayed on the liquid crystal display 40 and simultaneously
The call is transmitted to the line controller 100 via the channel, and the call is made using the B channel according to the other party's response. To end the call, the line restoration button 32 is pressed. The call console 14 uses two handsets 42 to simultaneously
Make calls.

In particular, in the present embodiment, a program for executing the following various functions is stored in the memory of the communication desk 14.

(1) Function to shift to the seat change mode.

(2) A function of transmitting an “extension number deletion request message”.

(3) Function of sending an "extension number reset request message".

(4) A function of determining whether an extension number has been changed before and after resetting an extension number.

(5) A function of transmitting a "station data download request message", receiving the intercom station data transmitted in response thereto, and downloading the data to the memory.

The shift to the seat change mode is executed by pressing the shift mode shift button 37, whereby the call stand 14 shifts from the program mode to the change mode, and the above-mentioned (2) to (2) The function of 5) can be executed.

The “extension number deletion request message” is transmitted to the line controller 100 by continuously pressing the extension number deletion button 36 and the input button 38 in the seat change mode.

The “extension number resetting request message” is issued by pressing the extension number resetting button 37 in the seat change mode, then inputting the extension number for which setting is requested using the numeric keypad 30, and further continuing with the input button 38.
Is sent to the line control device 100.

In order to determine whether or not the extension number has been changed before and after the resetting of the extension number, the requested extension number in the latest two resetting requests is always stored as data in the memory of the call console 14. For this purpose, an update-type data storage area is provided. After transmitting the extension number reset request message and resetting the extension number, the processing device of the call desk 14 compares the two stored extension numbers to compare and store the two extension numbers. Determines whether or not the extension number has changed before and after, and sends an "office data download request message" requesting the telephone station data corresponding to the newly set extension number only when there is a change, and responds to it Then, the corresponding calling station data is received and downloaded to the memory.

The transmission of the "office data download request message" is automatically performed by the processing device of the call console 14 based on the above determination, and thus no manual key operation is required.

Next, a specific operation example at the time of changing seats in the dealing telephone system of the embodiment described above will be described with reference to FIG.

FIG. 3 is a block diagram showing the system of FIG. 1 as control blocks. In the figure, for the sake of explanation of the operation of the system, a line controller is shown by a block 100, and only three of a large number of accommodation positions of the line controller are designated by S1 to
Shown in S3. With respect to the call terminals, only three terminals corresponding to the three accommodation positions are illustrated as 14-1 to 14-3. Dotted lines in the block 100 represent line connections. Similarly, small rectangular columns in the block 100 indicate extensions provided in the storage device 106 (FIG. 1) corresponding to the accommodation positions S1 to S3. The registration contents of the number registration area are shown in chronological order. The arrows along the transmission lines in the figure indicate the transmission directions of various messages transmitted on the transmission lines.

In this specific operation example, three call terminals 14 in the system are used.
The three users using -1 to 14-3 are referred to as a user U1, a user U2, and a user U3, and these users have unique extension numbers "2000" and "2001", respectively. ,
It is assumed that “2002 number” is assigned.

In FIG. 3, the call console 14-1 is accommodated in the accommodation position S1 of the line controller 100. The call desk 14-1 is initially assigned to the user U1, and therefore, the extension number "2000", which is the extension number of the user U1, is registered in the extension number registration area corresponding to the accommodation position S1. (Fig. 3,
).

The call stand 14-2 is accommodated in the accommodation position S2. This call desk 14-2 is assigned to the user U2 in the initial state, and therefore, the extension number registration area corresponding to the accommodation position S2 includes:
"2001" which is the extension number of the user U2 is registered.

The call stand 14-3 is accommodated in the accommodation position S3. This call desk 14-3 is initially assigned to the user U3, and therefore, the extension number registration area corresponding to the accommodation position S3 has:
“2002 number”, which is the extension number of the user U3, is registered.

In this operation example, a case will be described in which the user U1 and the user U3 change their seats so as to exchange each other's seats (call tables). Here, the operation for that is performed by the user U1 and the user U3. We shall do it ourselves.

First, the user U1 presses the seat change mode shift button 34 of the call stand 14-1 assigned to him / her. As a result, the call stand 14-1 shifts to the seat change mode, and the various functions for changing seats described above can be executed. Next, user U1
By successively pressing the extension number delete button 36 and the input button 38 of the call stand 14-1, an extension number delete command is input to the call stand 14-1 (FIG. 3, A1). Then, an "extension number deletion request message" is transmitted from the call console 14-1 to the line controller 100 (FIG. 3, M1). The extension number “20” assigned to the user U1 which has been registered in the extension number registration area corresponding to the position S1 so far.
“No. 00” is deleted, and this registration area is placed in an unregistered state (FIG. 3). If the extension number is in the unregistered state, the incoming call to extension "2000" is invalidated thereafter.

The same operation as described above is also performed by the user U3 on the call stand 14-3 assigned to him (A ').
1). Then, similarly, an "extension number deletion request message" is transmitted (M'1), and the extension number "2002" of the user U3 is deleted from the extension number registration area corresponding to the accommodation position S3, and this registration area is not yet registered. It is registered. Since then
Calls to extension "2002" are invalidated.

Here, the user U1 and the user U3 exchange their seats with each other, and each gets on the call stand after the exchange (A2).

Next, the user U1 enters the call table 14-3 after the change of seats,
Press the extension number reset button 37, enter your own extension number "2000" using the numeric keypad 30, and then press the enter button
By depressing 38, a reset command for the extension number "2000" is input to the call terminal 14-3 (A3). Then, an "extension number reset request message" designating this extension number "2000" is sent from the call console 14-3 to the line control device 100 (M2), and the line control device 100 receiving this message sends The designated "No. 2000" is registered in the extension number registration area corresponding to the accommodation position S3 of the call stand 14-3.

The same operation is performed by user U3, who has changed his / her seat.
The user 3 inputs the extension number "2002" given to the user 3 when inputting the extension number using the numeric keypad 30 (A'3). As a result, an "extension number reset request message" designating the extension number is transmitted (M'2), and "2002 number" is registered as the extension number of the call desk 14-1 ().

As described above, each of the call stations stores, as data, the requested extension number in the latest two extension number reset requests executed in the call station. Therefore, in this case, at this point, the telephone 14-3 has "2002" which is the extension number just deleted (that is, the last requested extension number).
“2000”, which is the extension number that has just been set (this requested extension number), is stored.

By comparing and comparing these two extensions, the processing device of the call desk 14-3 determines whether or not the registered extension has been changed before and after the deletion and resetting of the current extension.

If there is no change, the operation for changing seats is completed up to here.

In the case of this operation example, since the extension number has been changed, the processing device of the call desk 14-3 subsequently proceeds to the extension number "20".
A "station data download request message" requesting the download of the intercom station data corresponding to "No. 02" is transmitted to the station data management device 20 via the line control device 100 (M
3). Since this message is automatically sent out by the talker 14-3, the user U1 does not need to perform any key operation for that. Then, the station data management device 20, which has received this message, responds by responding to the request with the extension number "2000
When the intercom station data corresponding to "No."
-3 receives the data and stores it in the memory, whereby the download is performed (D1).

Similarly, a "station data download request message" is also transmitted from the communication terminal 14-1 (M'3), and the office data management device 20 that has received the message requests the communication terminal 14-1 to enter the extension number "2002". The corresponding intercom station data is downloaded (D'1).

As described above, the user U1 of the call terminal 14-1 and the call terminal 14-
The seat change with the third user U3 is completed.

As described above, in the system according to the above-described embodiment, since the data of the intercom station is downloaded only when the extension number is changed, for example, as in the case of a 24-hour dealing, one unit is downloaded. Can be particularly suitably applied to a case where the caller is assigned to a plurality of persons and the persons use the caller alternately according to a time schedule.

In other words, in such a case, since the station data of the call stand is frequently changed, each user first deletes and resets the extension number as a habit before starting the business. If the data settings you used before were left intact, the call console will check them and save time by avoiding unnecessary downloads. .

In addition, according to this method, when downloading of the intercom station data is required because the intercom user changes, the operation is automatically performed, so that the operation is not troublesome and the necessary downloading is performed. The mistake of forgetting is also avoided.

<< Effects of the Invention >> As is clear from the above description, the dealing communication system according to the present invention provides a telephone conversation unit and the accommodation by deleting and registering the extension number corresponding to each accommodation position of the telephone conversation unit. A line control device having means for performing a position reset in response to a request message received from the outside, and a call accommodated in the call path unit of the line control device and operated by call base station data Means for transmitting a message requesting deletion of a registered extension number corresponding to the accommodation position of the call console to the line control device, and transmitting a message requesting resetting of the accommodation position of the call console to the line. Means for sending to the control device;
A call table comprising means for receiving the call table data via the line control device, and a station data management device housed in the call path unit of the line control device,
A station comprising: means for storing the intercom station data corresponding to each extension number; and means for transmitting the intercom station data corresponding to an arbitrary extension number to the intercom via the line control device. When the extension number is reset for the data management device and the accommodation position of an arbitrary communication desk, the communication path unit is connected to connect the office data management device and the arbitrary communication desk. A station data download means for operating and downloading the call station data corresponding to the arbitrary extension number stored in the station data management device for the arbitrary call table. In addition, when changing the call stand, it is not necessary to perform difficult work such as a change in construction or a change in station data by hands other than the maintenance person, and the user can easily perform the change of seat. Therefore, there is no need to spend money and time for changing the call room. In addition, since it is very easy to change the assignment of call stations to users, not only for changing seats, but also for 24-hour dealing where one call station is divided by time and used by multiple people alternately. And the flexibility of the dealing communication system is greatly improved.

In addition, it is also possible to adopt an operation mode in which a user who needs to use a call desk can arbitrarily select and use an empty call desk at that time only by assigning a unique extension number to each user. it can. Therefore, since the use efficiency of the talker is greatly improved, even a small-scale system having a small number of talkers can cope with a task with a large processing amount, thereby reducing equipment costs and saving system installation space.

In addition, since the respective intercom station data for a plurality of users can be centrally managed by the station data management device, when common data among the users is changed, simple operations can be performed. Many excellent effects can be obtained such that data can be changed all at once.

[Brief description of the drawings]

FIG. 1 is a relay system diagram showing a schematic configuration of a dealing telephone system according to one embodiment of the present invention, FIG. 2 is a perspective view showing an appearance of a telephone console, and FIG. 3 is a control block of the system of FIG. FIG. 14 ... Call desk (DB), 20 ... Station data management device (PC), 20a ... Storage device, 30 ... Numeric keypad, 34 ... Site change mode shift button, 36 ... Extension number delete button, 37 ... ... extension number reset button, 38 ... input button, 100 ... line controller (LCU), 104 ... central processing unit (CC), 106 ... storage unit (MM).

──────────────────────────────────────────────────続 き Continued on the front page (58) Field surveyed (Int.Cl. ⁶ , DB name) H04M 3/00 H04M 3/16-3/20 H04M 3/38-3/58 H04M 7/00-7 / 16 H04Q 3/58-3/62

Claims (4)

(57) [Claims] 1. A communication path unit, and means for resetting an accommodation position by deleting and registering an extension number corresponding to each accommodation position of the communication path unit in response to a request message received from outside. A line control device comprising: a call terminal accommodated in the call path unit of the line control device, and operated by call terminal data,
Means for sending a message requesting deletion of a registered extension corresponding to the accommodation position of the call console to the line controller, and sending a message requesting resetting of the accommodation position of the call console to the line controller. Means, and a call console comprising means for receiving the call station data via the line control device, and a station data management device housed in the call path unit of the line control device, An office data management system comprising: means for storing the intercom station data corresponding to an extension number; and means for transmitting the intercom station data corresponding to an arbitrary extension number to the intercom via the line control device. When the extension number is reset to the device and the accommodation position of an arbitrary communication console, the communication path unit is operated so as to connect the office data management device and the arbitrary communication console. Station data download means for downloading the call station data corresponding to the arbitrary extension number stored in the station data management device to the arbitrary call table. Dealing calling system. 2. An extension number change judging means for judging whether or not the extension number has been changed before and after the reset when the extension number is reset, wherein the station data download means includes an extension number. 2. The dealing call system according to claim 1, wherein the download is automatically performed only when the extension number is changed before and after the resetting. 3. The station data download means comprises a download request message sending means provided on the call desk and a download request message response means provided on the office data management device. The dealing call system according to claim 1 or 2, wherein 4. A digital interface including a communication channel is connected between said line controller and said intercom and between said line controller and said station data manager. 4. The dealing communication system according to claim 1, wherein the downloading of the communication is performed via the communication channel.