JP2578347B2 - Vehicle dispatch processing method - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION [Overview] An AVM (Automatic Vehicle Position Monitor) system and a customer management system are linked online, and the district data in the customer information of a customer who has requested a dispatch is sent from the customer management system to the AVM system. The AVM system retrieves and displays vehicles in the area based on the area data.

[Industrial applications]

The present invention relates to a vehicle allocation processing method in a taxi or the like.

[Conventional technology]

The AVM system used to arrange taxis and other vehicles
A system that displays the number of empty vehicles (vehicles waiting for customers) for each area on the vehicle management screen. In response to a dispatch request from the customer, the operator searches for an empty vehicle closest to the customer from the vehicle management screen, This is a system that wirelessly communicates with customers to dispatch empty vehicles to customers.

[Problems to be solved by the invention]

However, the area displayed on the vehicle management screen of the AVM system is a number or a rough name, while the information from the customer is an address, a station name, a building name, etc., and he is familiar with the area range There is a problem that processing cannot be performed unless the operator is an operator. In addition, there is a method of using a comparison table such as a district and an address, a station name, a building name, and the like.

In addition, there is a system called a customer management system separately from the AVM system. This has customer data, for example, name, telephone number, address, simple route guidance, etc. as data, and when a customer requests a vehicle dispatch, for example, the customer's name, the customer's phone number, address, The system displays data such as simple road guidance, and the operator uses the AVM system to view the display and performs vehicle allocation processing. However, even if the address of the customer information display in the customer management system is used to determine the district in the AVM system, the district of the AVM system and the address of the customer information generally do not match (division by address is It is often inconvenient for the division of districts in the AVM system, for example, AVM
In the system, the appropriate area size does not necessarily correspond to the size of one town, and one town may be appropriate in two towns. In this case, the address and the name of the town do not match. Also, the appropriate size of the district in the AVM system changes depending on the number of people. That is, in the AVM system, there is a district division suitable for the AVM system different from the address), and the operator is also required to have high geographical knowledge.

[Means for solving the problem]

The present invention solves the above-described problem, and is a vehicle allocation processing method including a customer management system that manages customer information and an AVM system that manages vehicle information, wherein the AVM system is a vehicle existing in a predetermined area. The customer management system has area data corresponding to each customer as customer information, and by inputting customer search data, the customer management system searches for customer information using the search data. Displaying the customer data and outputting the district data in the customer data to the AVM system.The AVM system inputs the district data, searches for vehicles existing in the district, and outputs data of the vehicles. Is displayed.

[Action]

The customer management system has district data corresponding to each customer as customer information, and searches for a district by inputting customer search data and outputs the district data to the AVM system. The AVM system inputs the district data and searches for and displays empty vehicles existing in the district based on the district data. Therefore, if the operator inputs the search data of the customer into the customer management system, the operator can immediately know the empty vehicle existing in the area of the customer.

〔Example〕

FIG. 1 is a system configuration diagram of the present invention, in which reference numerals 11 to 14 denote components of the AVM system 10, 21 to 25 denote components of a customer management system,
Is a telephone which receives a dispatch request from a customer.

The AVM system 10 communicates with each taxi via the radio 14, processes the vehicle status data (position, difference between empty vehicle / real vehicle, etc.) automatically sent from the taxi by the CPU 11 and displays the data on the display 12.
This is a system that displays a vehicle management screen on the screen. As shown in FIG. 3, this screen displays taxi car numbers registered as vacant (waiting for customers) for each area (area name, A, B, C, D, E) in the order of registration.

On the other hand, the customer management system 20 stores information for each customer in advance on a magnetic disk 25 as a storage medium, and inputs the telephone number or name (name, building name) of the customer who has received the dispatch request from the keyboard 23. In this system, the CPU 21 reads out the customer information from the disk 25, displays it on the display 22, and outputs it from the printer 24 as necessary. As shown in FIG. 4, this screen displays the name, telephone number, name,
FIG. 4 shows a customer search screen called up with the customer name "Fuji". Other customer information, for example, "1 Ichimachi 1 Chuo-ku, Kobe-shi" When the operator says "-1", the operator inputs the number "1" corresponding to the number by using the keyboard to enter the fifth number.
The customer management information screen shown is called. If the search result is one, for example, if a telephone number is input ("1234567" in this example), the customer management information screen is directly called without going through the customer search screen of FIG. The customer management information screen displays a district code (“05” in the example of FIG. 5) in the AVM system stored as one piece of customer information on the disk 25.

In the present invention, the AVM system 10 and the customer management system 2
0 is connected online and the district code is changed from CPU21 to CPU11.
The area code is reflected on the vehicle management screen (FIG. 3). For example, the district number “5” is blinked, or the leading car number “243” is blinked. In addition,
There is a method of displaying the corresponding number with high brightness or reverse display. In this way, the operator can perform an appropriate and quick vehicle allocation process only by displaying on the display 12, even if the geographical knowledge is poor.

FIG. 2 is a flowchart showing an example of the processing method of the present invention. Step S11 is a step of waiting for input of customer information from the keyboard 13 or 13, and if there is an input, the process proceeds to step S12. In step S12, the corresponding customer information including the district code of the customer stored in the disk 25 of the customer management system 20 is searched according to the input customer information. Step S1
In step 3, a taxi in the customer's district searched in step S12 is searched, and in step S14, the display 22 customer information and the taxi car number are output from the printer 24. The display on the display 12 is also performed. Then, in step S15, the operator sets the radio 1 while watching the display on the displays 12 and 22.
Car dispatch processing is performed using 4.

FIG. 6 shows an embodiment of the present invention, in which the AVM system 10 has the initiative, that is, the operator
FIG. 1 is a flowchart showing a case where the display 12 is viewed using the keyboard 13 of the system 10, and flows of various data are indicated by lines in FIG. In step S21, when the operator inputs the customer's telephone number from the keyboard 13, the CPU
The telephone number is transferred to PU21, and a search and display of the customer are performed by CPU21 in step S22. Then, the CPU 21 returns the customer district data to the CPU 11. In step S23, CP
U11 searches for the taxi car number near the area indicated by this area data. This vehicle number is displayed on the display 12, and is output from the printer 24 as needed (step S24). Then, the operator performs a vehicle allocation process using the wireless device 14 in accordance with the display (step S25).

FIG. 7 shows an embodiment of the present invention, and is a flowchart showing a case where the customer management system 20 has the initiative, that is, a case where the operator uses the keyboard 23 of the customer management system 20 and looks at the display 22. The flow of various data is shown by broken lines in FIG. When the operator inputs the customer's telephone number from the keyboard 23 in step S31, the CPU 21 searches and displays the customer in step S32. Then, CPU 21 retrieves the customer's district data searched by CPU 21.
Transfer to 11. In step S33, the CPU 11 searches for a taxi car number close to the district indicated by the district data, and returns the car number data to the CPU 21. This car number is displayed on the display 22 by the CPU 21 and, if necessary, the printer 24.
Is output (step S34). Then, the operator performs a vehicle allocation process using the wireless device 14 according to the display (step S35).

〔The invention's effect〕

As described above, according to the present invention, the customer management system is provided with the district data in the AVM system,
By combining the system with the customer management system, an operator without geographical knowledge can quickly perform a vehicle allocation process.

[Brief description of the drawings]

1 is a system configuration diagram of the present invention, FIG. 2 is a flowchart showing the processing of the present invention, FIG. 3 is an explanatory diagram of a vehicle management screen, FIG. 4 is an explanatory diagram of a customer search screen, and FIG. FIGS. 6 and 7 are flowcharts showing an embodiment of the present invention.

Claims (1)

(57) [Claims] 1. A vehicle allocation processing system comprising a customer management system managing customer information and an AVM system managing vehicle information, wherein the AVM system has vehicle data of vehicles existing in a predetermined area, The customer management system has district data corresponding to each customer as customer information, and by inputting customer search data, the customer management system searches for customer information based on the search data and displays the customer data. And outputting district data in the customer data to the AVM system, wherein the AVM system inputs the district data, searches for vehicles existing in the district, and displays data of the vehicles. Vehicle dispatch processing method.