JP2024053488A - Service management device, service management system, service management program, and service management method - Google Patents

Abstract

[Problem] The objective is to provide a technology that allows for easy and accurate recording of services. [Solution] A service management device includes an authentication management unit that, upon receiving biometric information of a service provider and a user at a specified service facility, identifies the service provider and the user using the biometric information, a service recording unit that, upon receiving input of the content of the service, records it as a service provided by the service provider to the user, and a counting unit that tallies the usage fees for the recorded service for each user. [Selected Figure] Figure 1

Description

The present invention relates to a service management device, a service management system, a service management program, and a service management method.

In the field of nursing care services, the workload of nursing care facilities and visiting nursing care service agencies is increasing due to the accelerating aging of the population and the diversification and complexity of nursing care services. When implementing and providing nursing care services, nursing care facilities and visiting nursing care service agencies are increasingly required to objectively and accurately record who did what, when, where, and to whom. However, recording with paper and pen or using tablet devices is cumbersome and prone to input errors, placing a heavy workload on caregivers. In addition, temporary advance payments for expenses incurred in purchasing or replacing consumables and petty cash management such as settling such payments also place a burden on the nursing care facilities.

Patent Document 1 describes an information service system for hospitals, nursing homes, and other facilities, in which terminals with display screens having touch screen input means are provided in each room and waiting room of the facility as terminals for inputting and outputting information, while the facility is also equipped with terminals connected to the input/output terminals as input/output means for handling input information from the terminals and output information to the terminals, and a server computer is provided that is connected to external information sources via a communication network such as the Internet, and the terminals and server computer exchange information such as video and audio data for broadcasts, guidance data for medical and nursing care services, measurement data such as pulse rate, order data for daily necessities, medical interview data, meal menu selection data, and drug search data.

JP 2002-236745 A

The above system is useful for some operations at service facilities, but its effectiveness in reducing the burden of service record-keeping operations is limited.

The object of the present invention was made in consideration of the above points, and aims to provide technology that allows services to be recorded easily and accurately.

This application includes multiple means for solving at least some of the above problems, examples of which are as follows:

To solve the above problems, a service management device according to one aspect of the present invention includes an authentication management unit that, upon receiving biometric information of a service provider and a user at a specified service facility, uses the biometric information to identify the service provider and the user, respectively; a service recording unit that, upon receiving input of the content of the service, records the content as a service provided by the service provider to the user; and a counting unit that counts the usage fees for the recorded service for each user.

In addition, in the above-mentioned service management device, the authentication management unit may store the biometric information of the provider of the service in advance and identify the provider by determining whether the biometric information matches the received biometric information.

In addition, in the above-mentioned service management device, the authentication management unit may store the biometric information of the user of the service in advance and identify the user by determining whether the biometric information matches the received biometric information.

In addition, in the above-mentioned service management device, the authentication management unit may use, as the biometric information of the service provider, information obtained by encrypting a biometric image of the service provider's veins using predetermined parameters.

In addition, in the above-mentioned service management device, the authentication management unit may use, as the biometric information of the user of the service, information obtained by encrypting a biometric image of the user's veins using predetermined parameters.

In addition, in the above-mentioned service management device, the authentication management unit may transmit the biometric information of the provider of the service to an external biometric authentication service and obtain a result of identifying the provider of the service.

In addition, in the above-mentioned service management device, the authentication management unit may transmit the biometric information of the user of the service to an external biometric authentication service and obtain a result of identifying the user of the service.

The above-mentioned service management device may also include an inquiry response unit that discloses the recorded shared information related to the service and the results of the aggregation in response to an inquiry from a specific related party.

In another aspect of the present invention, the service management system includes a service management device that manages services at a specific service facility and a portable terminal that is communicably connected to the service management device. The portable terminal includes a biometric information reading unit that reads biometric information of the provider and user of the service at the service facility, a biometric authentication unit that transmits the biometric information read by the biometric information reading unit to the service management device to request biometric authentication, and an input/output control unit that accepts input of the content of the service. The service management device includes an authentication management unit that, upon receiving the biometric information of the provider and user of the service at the service facility, uses the biometric information to identify the provider and user of the service, a service recording unit that, upon receiving input of the content of the service, records it as a service provided by the provider of the service to the user, and a counting unit that counts the usage fees for the recorded service for each user.

In another aspect of the present invention, a service management program causes an information processing device to function as a service management device, and causes a processing unit of the information processing device to perform an authentication management procedure for receiving biometric information of a service provider and a user at a specified service facility and then using the biometric information to identify the provider and the user of the service, a service recording procedure for receiving input of the content of the service and then recording the content as a service provided by the provider of the service to the user, and an tallying procedure for tallying up the recorded usage fees for the service for each user.

In another aspect of the present invention, a service management method uses a service management device, and the service management device performs an authentication management step of receiving biometric information of a service provider and a user at a specified service facility, and using the biometric information to identify the provider and the user of the service, respectively; a service recording step of receiving input of the content of the service, and recording the content as a service provided by the provider of the service to the user; and a counting step of counting the recorded usage fees for the service for each user.

The present invention provides technology that allows services to be recorded easily and accurately.

Problems, configurations, effects, etc. other than those mentioned above will become clear from the description of the embodiments below.

FIG. 1 illustrates an example of an overview of a service management system. FIG. 11 is a diagram showing an example of caregiver data. FIG. 11 is a diagram showing an example of care recipient data. FIG. 11 is a diagram showing an example of related party data. FIG. 11 is a diagram illustrating an example of a service history. FIG. 11 is a diagram illustrating an example of aggregated data. FIG. 11 is a diagram illustrating an example of shared data. FIG. 11 illustrates an example of a service unit price table. FIG. 2 is a diagram illustrating an example of a hardware configuration of a portable terminal. FIG. 4 is a diagram showing an example of a recording sequence. FIG. 13 is a diagram showing an example of a screen transition (up to business selection); FIG. 13 is a diagram showing an example of a screen transition (after a task is selected); FIG. 11 is a diagram illustrating an example of a flow of a query process.

Below, an example embodiment of the present invention will be described with reference to the drawings.

Figure 1 is a diagram showing an example of an overview of a service management system 1. In this embodiment, the service management system 1 accumulates and manages information related to users' use of services. The service management system 1 includes a portable terminal 200, a service management device 300 communicatively connected to the portable terminal 200 via a network 50, a biometric authentication service 350 communicatively connected to the service management device 300 via the network 50, and a reference terminal 400.

In this embodiment, the service management system 1 is exemplified as targeting a care facility, but it is sufficient if it manages the services of a specific service facility, and the caregiver and the care recipient refer to the service provider and the service user, respectively. In addition, the care facility does not necessarily have to be in the same location, and may include a branch, or may include the home of the care recipient, such as in home care. In this embodiment, the specific content of the service is a care service, but it is not limited to this, and may be anything that makes daily life-related inconveniences more convenient with the help of others. In addition, the service management system 1 can be applied to industries such as construction, transportation, and sales where practitioners need to keep accurate business records of work, by replacing service with work.

The portable terminal 200 is basically an information processing device carried by a service provider. The portable terminal 200 is an information processing device such as a smartphone, a PDA (Personal Digital Assistant), or a tablet terminal. The biometric authentication service 350 is provided, for example, as a cloud service, and when access is requested by a specific URL (Uniform Resource Locator), a specific service is performed and the result is returned to the requester. The reference terminal 400 is an information processing device such as a PC (Personal Computer), a smartphone, a PDA (Personal Digital Assistant), or a tablet terminal. In this embodiment, the person who uses the portable terminal 200 is a caregiver (service provider) and a care recipient (service user). In this embodiment, the person who uses the reference terminal 400 is a relative of the care recipient (for example, a guarantor such as a relative or guardian of the care recipient), or an employee of a payment institution such as a financial institution that handles payments.

The network 50 is, for example, a network such as the Internet or an intranet. The network 50 is not limited to this, and may further be a WAN (Wide Area Network), a mobile phone network, or a communication network that combines these. Alternatively, the network 50 may be a VPN (Virtual Private Network) on a wireless communication network such as a mobile phone communication network.

The portable terminal 200 includes a processing unit 210, a storage unit 220, a communication unit 230, a biometric information reading unit 240, a display unit 250, and a position acquisition unit 260. The processing unit 210 realizes an application function. For example, the processing unit 210 provides various operation screens such as a portal screen for a service provider or user of a care service or the like. The processing unit 210 includes a biometric authentication unit 211 and an input/output control unit 212. The biometric authentication unit 211 transmits the biometric information read by the biometric information reading unit 240 to the service management device 300 to request biometric authentication. The biometric authentication unit 211 may use, as the biometric information used for authentication, 1) a biometric image of the veins of the service provider and the user, 2) a biometric image of the face of the service provider and the user, or 3) a biometric image of the fingerprint of the service provider and the user, or may use information obtained by encrypting the biometric images of 1), 2), and 3) above with a predetermined parameter. The input/output control unit 212 accepts input regarding the content of the service used by the user and transmits it to the service management device 300.

The communication unit 230 controls communication with other devices via the network 50.

The biometric information reading unit 240 reads the biometric information of service providers and users at the service facility. Specifically, the biometric information reading unit 240 uses the vein sensor 241, the camera 242, and the fingerprint reading sensor 243 depending on the biometric information to be read. When the biometric information to be read is a biometric image of veins, the biometric information reading unit 240 uses the vein sensor 241. When the biometric information to be read is a biometric image of a face, the biometric information reading unit 240 uses the camera 242. When the biometric information to be read is a biometric image of a fingerprint, the biometric information reading unit 240 uses the fingerprint reading sensor 243.

The display unit 250 is one or more I/O interface devices or one or more communication interface devices. That is, the provider or user uses the portable terminal 200 via an I/O interface device. Alternatively, the provider or user uses the portable terminal 200 via another information processing device (e.g., a smartphone) through one or more communication interface devices.

The position acquisition unit 260 measures the current location. For example, the position acquisition unit 260 is a satellite positioning system such as GPS (Global Positioning System), Glonass (Global Navigation Satellite System), Michibiki, Galileo, or Hokuto. Alternatively, the position acquisition unit 260 may determine the location by calculating the distance and radio wave intensity from a nearby wireless access point.

The service management device 300 includes a processing unit 310, a storage unit 320, and a communication unit 340. The processing unit 310 includes an authentication management unit 311, a service recording unit 312, a counting unit 313, and an inquiry response unit 314. When the authentication management unit 311 receives an authentication request, it requests biometric information of the service provider and user at a specified service facility and authenticates each of them. Specifically, when the authentication management unit 311 receives the biometric information of the service provider and user, it uses the biometric information to identify each of the service provider and user.

More specifically, the authentication management unit 311 holds biometric information of the service provider in advance, and identifies the provider by judging whether it matches the received biometric information. The authentication management unit 311 also holds biometric information registered with the service user in advance, and identifies the user by judging whether it matches the received biometric information. The authentication management unit 311 may use, as the biometric information used for authentication, 1) biometric images of the veins of the service provider and the user, 2) biometric images of the faces of the service provider and the user, and 3) biometric images of the fingerprints of the service provider and the user, or may use information obtained by encrypting the biometric images of 1), 2), and 3) above with predetermined parameters (existing technology). By using the latter encrypted information, it is possible to prevent the biometric information itself from being leaked or illegally obtained. In addition, by periodically changing the encryption parameters like a password, it is possible to prevent the reuse of past biometric information, thereby increasing the security level of biometric information management.

The authentication management unit 311 may also transmit biometric information of the service provider and user to the biometric authentication service 350 to obtain the results of identifying the service provider and user.

When the service recording unit 312 receives an input of the content of the service used, it associates it with the content of the service provided to the user from the service provider and stores it in the service history 324. At that time, the service recording unit 312 also stores in the service history 324 the date, time, and location when the service was used, and if a purchase was made (if a small amount was purchased), the amount.

The aggregation unit 313 aggregates the usage fees for the recorded services for each user.

The inquiry response unit 314 discloses the specified shared information related to the recorded services and the results of the aggregation by the aggregation unit 313 in response to an inquiry from a specified related party.

The memory unit 320 includes caregiver data 321, care recipient data 322, related party data 323, service history 324, aggregated data 325, shared data 326, and a service price table 327.

Figure 2 is a diagram showing an example of caregiver data. Caregiver data 321 stores information about a caregiver who provides care services. Caregiver data 321 includes caregiver ID 321a, name 321b, gender 321c, qualifications 321d, facility ID 321e, facility name 321f, and biometric authentication ID 321g. Caregiver ID 321a is information for identifying a caregiver from other caregivers. Name 321b and gender 321c are information about the name and gender of the caregiver. Qualifications 321d are information for identifying the care qualifications held by the caregiver. Facility ID 321e and facility name 321f are information for identifying the care facility to which the caregiver belongs and information about the name of the facility. Biometric authentication ID 321g is biometric information of the caregiver that has been registered in advance.

Figure 3 is a diagram showing an example of care recipient data. The care recipient data 322 stores information on a care recipient who uses a care service. The care recipient data 322 includes a care recipient ID 322a, a name 322b, a gender 322c, a date of birth 322d, a facility ID 322e, a facility name 322f, a biometric authentication ID 322g, and a care level 322h. The care recipient ID 322a is information for identifying the care recipient from other care recipients. The name 322b and the gender 322c are information on the name and gender of the care recipient. The date of birth 322d is information for identifying the date of birth of the care recipient. The facility ID 322e and the facility name 322f are information for identifying the care facility used by the care recipient and information on the name of the facility. The biometric authentication ID 322g is biometric information of the care recipient that has been registered in advance. Care level 322h is information that identifies the care level of the person receiving care.

Figure 4 is a diagram showing an example of related party data. Related party data 323 stores information on a person who has a specific relationship, such as a guarantor of a care recipient who is a user of care services. Related party data 323 includes related party ID 323a, name 323b, care recipient 323c, related party category 323d, disclosure category 323e, and DL category 323f. Related party ID 323a is information that identifies a related party from other related parties. Name 323b is information on the name of the related party. Care recipient 323c is information that identifies the target care recipient. Related party category 323d is a specific category that determines the relationship with the care recipient (e.g., spouse, child, sibling, financial institution, external contractor, etc.). Disclosure category 323e and DL category 323f are specific categories that determine the range to which information can be disclosed or downloaded.

Figure 5 is a diagram showing an example of a service history. The service history 324 stores the details of the service provided by the service provider (caregiver) and used by the user (care recipient). The service history 324 also stores the details of small-scale payments (purchases of consumables, luxury items, etc.). The service history 324 includes a task sequence number 324a, a date 324b, a time 324c, coordinates 324d, a care recipient 324e, a caregiver 324f, a task category 324g, a task record 324h, a purchase 324i, and an amount 324k. Of these, one or more of the task records 324h, purchases 324i, and amounts 324k are associated with each task category 324g.

Task sequence number 324a is information that distinguishes the performed service from other services. Date 324b, time 324c, and coordinates 324d are information that respectively identify the date, time, and location when the service was performed. Care recipient 324e and caregiver 324f are information that respectively identify the user and provider of the performed service. Task category 324g is information that identifies the category of the performed service. Work record 324h is the specific content of the performed service. Purchased item 324i and amount 324k are information that respectively identify the purchased item and amount when the caregiver purchases an item or the like at the request of the care recipient. In other words, service history 324 stores the history of service usage and evidence of small-amount payments.

Figure 6 is a diagram showing an example of aggregated data. Aggregated data 325 stores aggregated information such as advances incurred for purchases etc. in providing services and expenses incurred for additional paid optional services etc. Aggregated data 325 includes caregiver ID 325a, name 325b, subject 325c, advance payment category 325d, occurrence date 325e, amount 325f, and content 325g. Of these, advance payment category 325d, occurrence date 325e, amount 325f, and content 325g are associated with one or more of each subject 325c.

Caregiver ID 325a is information that identifies the caregiver from other caregivers. Name 325b is information on the caregiver's name. Subject 325c is information that specifies the accounting subject of the cost of the service provided. Advance payment category 325d is classification information that distinguishes whether the caregiver paid in advance or whether the care recipient has already settled. Occurrence date 325e is information that specifies the date on which the cost of the service provided was incurred. Amount 325f and details 325g are information that specifies the amount and details, respectively, of the service provided.

Figure 7 is a diagram showing an example of shared data. Shared data 326 is data about the care services provided to the care recipient that is shared between related parties. The shared data includes the content and cost of the care services. For example, a related party at a financial institution such as a bank refers to the shared data 326 to settle the costs related to the use of the services. A related party who is, for example, a guarantor refers to the shared data 326 to confirm whether appropriate care services are being provided.

The shared data 326 includes a care recipient ID 326a, a name 326b, a facility ID 326c, a facility name 326d, a date 326e, a disclosure range 326f, a task category 326g, a task record 326h, and an amount 326i. Of these, one or more of the date 326e, the disclosure range 326f, the task category 326g, the task record 326h, and the amount 326i are associated with each care recipient ID 326a.

Care recipient ID 326a is information that identifies the care recipient from other care recipients. Name 326b is information on the name of the care recipient. Facility ID 326c and facility name 326d are information that identifies the care facility used by the care recipient and information on the name of the facility. Date 326e is information that identifies the date on which the cost of the provided service was incurred. Disclosure range 326f is information that identifies the disclosure range of information. Work category 326g is information that determines the content of the service provided by the caregiver. Work record 326h and amount 326i are information that respectively identify the amount and content of the provided service.

Figure 8 shows an example of a service unit price table. The service unit price table 327 is data that specifies the unit price of a service provided by a caregiver to a care recipient. The service unit price table includes a task category 327a, an item name 327b, a unit price 327c, and a tax category 327d.

The work category 327a is information that identifies a specific category of nursing care services. The item name 327b is information that identifies the name of a specific unit of work for nursing care services. The unit price 327c is information that identifies the unit price of the work content of the service identified by the work category 327a and the item name 327b. The taxation category 327d is information that identifies whether tax is required and the tax rate for the service identified by the work category 327a and the item name 327b.

Returning to the explanation of FIG. 1, the communication unit 340 controls communication with other devices via the network 50.

The biometric authentication service 350 realizes biometric authentication via a network. Specifically, the biometric authentication service 350 realizes login to the service management device 300 via the network 50. For example, the biometric authentication service 350 realizes login to the service management device 300 by a general LDAP (Lightweight Directory Access Protocol) server or an AD (Active Directory) server. The biometric authentication service 350 accepts a pair of biometric information of a user read by the portable terminal 200, and if the degree of match of the pair of biometric information is equal to or higher than a predetermined level, authenticates the user and allows access to the service management device 300.

Figure 9 is a diagram showing an example of the hardware configuration of a portable terminal. The portable terminal 200 has a processor 11, a memory 12, a storage 13, a touch panel display 15, a communication device 16, a camera 17, a vein sensor 18, and a fingerprint reading sensor 19, and each component is connected by a bus. The power source may be a primary battery or a rechargeable secondary battery, which can be replaced when worn out or deteriorated.

The processor 11 is an arithmetic device such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit), and executes processing according to a program recorded in the memory 12 or storage 13. In the portable terminal 200, processing is performed by the processor 11 operating according to a program read onto the memory 12 or storage 13. The processing unit 210 realizes each function by the processor 11 executing the program.

The memory 12 is a storage device such as a RAM (Random Access Memory) or a flash memory, and functions as a storage area from which programs and data are temporarily read. The storage 13 is a writable and readable storage device. The functions of the storage unit 220 are realized by the memory 12 or the storage 13. Note that the functions of the storage unit 220 may also be realized by a storage device connected via the communication device 16.

The touch panel display 15 is a device that provides an interface for input and output, providing output to the display and accepting input via the touch panel.

The communication device 16 is an interface for connecting the portable terminal 200 to an external device for communication. For example, the communication device 16 performs wireless communication using an antenna that can use radio waves in a specific frequency band (e.g., 2.4 GHz (gigahertz) or 5.2 to 5.6 GHz band) participating in a wireless LAN (Local Area Network) or the like. The communication device 16 may also perform wireless communication using an antenna that can use specific radio waves participating in a mobile phone communication network such as a 5G network or a 4G network.

Camera 17 captures the surroundings at a predetermined angle of view. Preferably, camera 17 includes a camera called an in-camera and a camera called an out-camera that captures areas that cannot be captured by the in-camera. In this case, the in-camera has a lens provided on the display surface of touch panel display 15, and captures the face of the person looking at touch panel display 15 (mainly the face of the caregiver). The out-camera has a lens provided on the back side of the display surface of touch panel display 15, and captures the face of the person facing the person looking at touch panel display 15 (mainly the face of the person being cared for). Note that if there is no distinction between the in-camera and out-camera and there is only one camera lens, the camera lens captures images of both the caregiver and the person being cared for.

The vein sensor 18 detects transmitted or reflected waves from the finger of a user (caregiver or care recipient) that is in contact with a designated sensor section, and captures the shape of the finger veins to obtain a biometric image. The fingerprint reading sensor 19 detects the fingerprint of the user (caregiver or care recipient) that is in contact with a designated sensor section, and obtains a biometric image of the fingerprint.

The processing of each component of the portable terminal 200 may be executed by a single piece of hardware, or may be executed by multiple pieces of hardware. Furthermore, the processing of each component of the portable terminal 200 may be realized by a single program, or may be realized by multiple programs.

The service management device 300 and the reference terminal 400 have roughly the same hardware configuration as the portable terminal 200, but do not need to include the touch panel display 15, the camera 17, the vein sensor 18, and the fingerprint reading sensor 19.

Next, the processing flow of the service management system 1 will be described. FIG. 10 is a recording sequence diagram of the service management system 1. The processing in this sequence diagram is a sequence when the portable terminal 200 is connected to the service management device 300 and work records are taken.

First, the biometric authentication unit 211 of the portable terminal 200 requests the service management device 300 to start authentication (step S01). At that time, the biometric authentication unit 211 transmits caregiver information (caregiver ID) to the service management device 300.

The authentication management unit 311 of the service management device 300 retrieves the caregiver data of the caregiver who requested the start of authentication, and requests the portable terminal 200 to acquire the biometric information (step S02). If the caregiver data of the caregiver who requested the start of authentication cannot be retrieved, the authentication management unit 311 starts a new registration process for the caregiver (not shown).

Then, the biometric authentication unit 211 of the portable terminal 200 acquires the biometric information of the caregiver and transmits it to the service management device 300 (step S03). Specifically, the biometric authentication unit 211 acquires the biometric information of the caregiver using the vein sensor 241, camera 242, or fingerprint reading sensor 243 of the biometric information reading unit 240. Preferably, when the biometric authentication unit 211 acquires a biometric image of the caregiver's face using the camera 242, it does so using the in-camera. This allows smooth operation while looking at the touch panel display 15 without changing the orientation of the portable terminal 200.

Then, the authentication management unit 311 transmits the received biometric information and the biometric authentication ID 321g preregistered in the caregiver data 321 to the biometric authentication service 350 (step S04). As described above, the authentication management unit 311 may use, as the biometric information used for authentication, 1) a biometric image of the caregiver's veins, 2) a biometric image of the caregiver's face, or 3) a biometric image of the caregiver's fingerprint, or may use information obtained by encrypting the biometric images of 1), 2), and 3) above with predetermined parameters (existing technology).

The biometric authentication service 350 identifies the biometric information of the caregiver, determines whether it matches the biometric authentication ID 321g, authenticates the caregiver, and returns a response (step S05). If a predetermined level of match cannot be confirmed, the service returns a failure to authenticate the caregiver.

Then, the authentication management unit 311 transmits a notification to the portable terminal 200 that the authentication of the caregiver has been successful (step S06). If the authentication of the caregiver has failed, the authentication management unit 311 takes measures such as terminating the recording sequence or, if multiple consecutive failures have occurred, temporarily suspending the use of the caregiver.

Then, when the biometric authentication unit 211 of the portable terminal 200 receives a notification that the authentication of the caregiver was successful, it acquires the biometric information of the care recipient and transmits it to the service management device 300 (step S07). Specifically, the biometric authentication unit 211 acquires the biometric information of the care recipient using the vein sensor 241, camera 242, or fingerprint reading sensor 243 of the biometric information reading unit 240. Preferably, when the biometric authentication unit 211 obtains a biometric image of the care recipient's face using the camera 242, it does so using the outer camera. This allows the caregiver to operate the portable terminal 200 smoothly while looking at the touch panel display 15 without having to change the orientation of the portable terminal 200.

Then, the authentication management unit 311 transmits the received biometric information and the biometric authentication ID 322g preregistered in the care recipient data 322 to the biometric authentication service 350 (step S08). As described above, the authentication management unit 311 may use, as the biometric information used for authentication, 4) a biometric image of the veins of the care recipient, 5) a biometric image of the face of the care recipient, or 6) a biometric image of the fingerprint of the care recipient, or may use information obtained by encrypting the biometric images of 4), 5), and 6) above with predetermined parameters (existing technology).

The biometric authentication service 350 identifies the biometric information of the care recipient, determines whether it matches the biometric authentication ID 322g, authenticates the information, and returns a response (step S09). If a match of a certain level or higher cannot be confirmed, the service returns a failure to authenticate the information.

Then, the authentication management unit 311 transmits a notification to the portable terminal 200 that the authentication of the care recipient has been successful (step S10). If the authentication of the care recipient has failed, the authentication management unit 311 terminates the recording sequence, or takes measures such as temporarily suspending the use of the care recipient if multiple consecutive failures have occurred.

When the biometric authentication unit 211 of the portable terminal 200 receives a notification that authentication of the care recipient has been successful, the input/output control unit 212 of the portable terminal 200 accepts input of the service content from the caregiver and transmits it to the service management device 300 (step S11). More specifically, the input/output control unit 212 transmits to the service management device 300 the coordinates of the current location acquired by the location acquisition unit 260, in addition to the input of the service content from the caregiver. The input service content includes the service provider and user, the task category of the service, free text indicating the actual content of the service, and if there is a purchase, the purchase and its price.

Then, the service record unit 312 of the service management device 300 links the caregiver, the care recipient, and the service content and records them in the care history (step S12). Specifically, the service record unit 312 stores information in the service history 324 using the service content input by the caregiver, the authentication result, the transmitted current location, and the current time.

Then, the aggregation unit 313 checks the services stored in the service history 324 against the information in the service unit price table 327 (step S13). Specifically, if the unit price of each service cannot be checked, the aggregation unit 313 notifies the portable terminal 200 that the work unit price does not match.

Then, the aggregation unit 313 updates the aggregated data and shared data (step S14). Specifically, the aggregation unit 313 uses the unit price obtained by checking against the service unit price table 327 to aggregate the service usage for each user, and records the aggregated data 325. Furthermore, if the data is to be shared, the aggregation unit 313 stores it for each user in the shared data 326. At that time, the aggregation unit 313 identifies the disclosure range of the related parties that is predetermined according to the work category 326g, and stores the range in the disclosure range 326f.

The above is the recording sequence. According to the recording sequence, the subject, object, content, time, and location of the service can be recorded, so that a work trail can be left behind. Furthermore, in doing so, tedious input is minimized, and authentication and identification of the subject and object can be performed by biometric authentication, making it possible to simply and accurately record services. In addition, regarding the content of the service, it is possible to accurately record what was paid for what (care services, replacement of consumables, purchase of luxury items, ordering of special menu meals, and other irregular paid services). Furthermore, as the elderly population increases in anticipation of a super-aging society, problems such as a shortage of caregivers are expected to become more serious in the future, so this is expected to reduce the workload of caregivers.

Figure 11 is a diagram showing an example of screen transitions (up to task selection). Caregiver login screen 500 is displayed in step S01 of the recording sequence. Caregiver login screen 500 displays selection input areas for vein authentication 501, face authentication 502, and fingerprint authentication 503. Depending on the selection, vein sensor 241, camera 242, or fingerprint reading sensor 243 is activated to read the caregiver's biometric information.

The care recipient login screen 510 is displayed in step S07 of the recording sequence. The care recipient login screen 510 displays selection input areas for vein authentication 511, face authentication 512, and fingerprint authentication 513. Depending on the selection, the vein sensor 241, the camera 242, or the fingerprint reading sensor 243 is activated to read the biometric information of the care recipient.

The operation selection screen 520 and the care registration screen 530 are displayed in step S11 of the recording sequence. On the operation selection screen 520, a selection input area for the operation menu 521 is displayed. Depending on the selection, the care registration screen 530 is displayed. On the care registration screen 530, a specific work item selection area 531 for the care service to be implemented, a back button 532, and a registration button 533 are displayed. When an input is made to the back button 532, the screen transitions to the operation selection screen 520. When an input is made to the registration button 533, the work item selected and input in the work item selection area 531 is confirmed, and the screen transitions to the care record input screen 540 described below.

Figure 12 is a diagram showing an example of a screen transition (after service selection). The care record input screen 540 is displayed following the care registration screen 530. The care record input screen 540 displays a care record input field 541, a back button 542, and a register button 543. The care record input field 541 accepts input of text related to the service content. When the back button 542 is input, the screen transitions to the care registration screen 530. When the register button 543 is input, the service content input in the care record input field 541 is confirmed, and the screen transitions to a transmission confirmation screen 550 described below.

The transmission confirmation screen 550 displays specific work items 551 of the nursing care service selected on the nursing care registration screen 530, text 552 related to the service content entered on the nursing care record input screen 540, a back button 553, and a send button 554. When the back button 553 is pressed, the screen transitions to the nursing care record input screen 540. When the send button 554 is pressed, the contents of the work items 551 and text 552 are sent to the service management device 300, and step S12 of the recording sequence is started.

Figure 13 is a diagram showing an example of the flow of the inquiry process. The inquiry process is a process of responding to an inquiry from a related person using the reference terminal 400 about the work record recorded in the recording sequence.

First, the inquiry response unit 314 determines whether or not login information has been received from the reference terminal 400 (step S101). If login information has not been received (step S101: No), the inquiry response unit 314 performs step S101 again.

When login information is received (step S101: Yes), the inquiry response unit 314 determines whether the login information matches the related party data 323 (step S102). When they do not match (step S102: No), the inquiry response unit 314 notifies the reference terminal 400 of denial of permission to access the data (step S103), and the inquiry response unit 314 performs step S101 again.

If there is a match ("Yes" in step S102), the inquiry response unit 314 notifies the reference terminal 400 of permission to reference the data (step S104).

Then, the inquiry response unit 314 determines whether or not a data reference request has been received (step S105). If a data reference request has not been received (step S105: No), the inquiry response unit 314 performs step S105 again.

When a data reference request is received ("Yes" at step S105), the inquiry response unit 314 determines whether the reference request for the data is valid (step S106). Specifically, the inquiry response unit 314 determines whether the related party in the login information is within the disclosure range 326f of the shared data 326 for the data requested to be referenced, and determines that the data is valid if it is within the disclosure range. When the reference request for the data is not valid ("No" at step S106), the inquiry response unit 314 advances control to step S103.

If the request to reference the data is valid ("Yes" in step S106), the inquiry response unit 314 retrieves the data and transmits it to the reference terminal 400 so that it can be displayed (step S107).

This is the inquiry process. With inquiry processing, recorded service usage information can be viewed by anyone in a position to do so. Therefore, by sharing information about the quality and cost of services among the relevant parties (family members of the person receiving care, guarantors such as adult guardians), it becomes possible to confirm the actual situation, such as whether care is being provided appropriately and whether cash is being managed appropriately.

Although the embodiment of the present invention has been described above, the present invention is not limited to the above-mentioned embodiment, and various modified examples are included. For example, the above-mentioned embodiment has been described in detail to make the present invention easier to understand, and the present invention is not limited to having all the configurations described here. It is also possible to replace a part of the configuration of one embodiment with the configuration of another embodiment. It is also possible to add the configuration of another embodiment to the configuration of one embodiment. It is also possible to add, delete, or replace other configurations with respect to a part of the configuration of each embodiment. In addition, the above-mentioned configurations, functions, processing units, processing means, etc. may be realized in hardware, part or all of them, for example, by designing them as integrated circuits. In addition, the control lines and information lines in the figure show those that are considered necessary for explanation, and do not necessarily show all of them. It may be considered that almost all of the configurations are connected to each other.

1: Service management system, 50: Network, 200: Portable terminal, 210: Processing unit, 211: Biometric authentication unit, 212: Input/output control unit, 220: Memory unit, 230: Communication unit, 240: Biometric information reading unit, 241: Vein sensor, 242: Camera, 243: Fingerprint reading sensor, 250: Display unit, 260: Position acquisition unit, 300: Service management device, 310: Processing unit, 311: Authentication management unit, 312: Service record unit, 313: Counting unit, 314: Inquiry response unit, 320: Memory unit, 321: Caregiver data, 322: Care recipient data, 323: Related party data, 324: Service history, 325: Counting data, 326: Shared data, 327: Service unit price table, 340: Communication unit, 350: Biometric authentication service, 400: Reference terminal.

Claims (11)

an authentication management unit that, upon receiving biometric information of a service provider and a user at a predetermined service facility, identifies the service provider and the user using the biometric information;
a service recording unit which, when receiving an input of the content of the service, records it as the service provided from the service provider to the user;
a counting unit that counts the recorded usage fees for the services for each user;
A service management device comprising: 2. The service management device according to claim 1,
the authentication management unit stores the biometric information of the provider of the service in advance, and identifies the provider by determining whether the biometric information matches the received biometric information;
A service management device comprising: 2. The service management device according to claim 1,
the authentication management unit stores the biometric information of the user of the service in advance, and identifies the user by determining whether the biometric information matches the received biometric information;
A service management device comprising: 2. The service management device according to claim 1,
the authentication management unit uses, as the biometric information of the service provider, information obtained by encrypting a biometric image of the service provider's veins using predetermined parameters;
A service management device comprising: 2. The service management device according to claim 1,
the authentication management unit uses, as the biometric information of the user of the service, information obtained by encrypting a biometric image of the user's veins using a predetermined parameter;
A service management device comprising: 2. The service management device according to claim 1,
the authentication management unit transmits the biometric information of the provider of the service to an external biometric authentication service and obtains an identification result of the provider of the service;
A service management device comprising: 2. The service management device according to claim 1,
the authentication management unit transmits the biometric information of the user of the service to an external biometric authentication service and obtains an identification result of the user of the service;
A service management device comprising: The service management device according to any one of claims 1 to 7,
an inquiry response unit that discloses the recorded predetermined shared information related to the service and the result of the aggregation in response to an inquiry from a predetermined related person;
A service management device comprising: A service management system including a service management device that manages services in a predetermined service facility, and a portable terminal that is communicatively connected to the service management device,
The portable terminal includes:
a biometric information reader for reading biometric information of a service provider and a user at the service facility;
a biometric authentication unit that transmits the biometric information read by the biometric information reading unit to the service management device and requests biometric authentication;
an input/output control unit that receives an input of the content of the service;
Equipped with
The service management device includes:
an authentication management unit that, when receiving biometric information of the provider and the user of the service at the service facility, identifies the provider and the user of the service using the biometric information;
a service recording unit that, when receiving an input of the content of the service, records the content as the service provided from the service provider to the user;
a counting unit that counts the recorded usage fees for the services for each user;
A service management system comprising: A service management program for causing an information processing device to function as a service management device,
A processing unit of the information processing device,
an authentication management procedure for accepting biometric information of a service provider and a user at a predetermined service facility and identifying the service provider and the user, respectively, using the biometric information;
a service recording step of recording, when an input of the content of the service is received, the content of the service as the service provided from the service provider to the user;
a counting step of counting the recorded usage fees for the service for each user;
A service management program for causing a user to execute the above steps. A service management method using a service management device,
an authentication management step of, when the service management device receives biometric information of a service provider and a user at a predetermined service facility, identifying the service provider and the user using the biometric information;
a service recording step of recording, when an input of the content of the service is received, the content of the service as the service provided from the provider of the service to the user;
a counting step of counting the recorded usage fees for the services for each user;
A service management method comprising:

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