JP2024031042A - Information processing device, information processing method, and information processing program - Google Patents

Abstract

[Problem] To make caregivers interested in receiving support for their nursing behavior. [Solution] The information processing device according to the present application provides content related to caregiving behavior for the caretaker to a caretaker who takes care of a caretaker, and support related to support for the caretaker to achieve the purpose of the caregiving action. A provision section that provides content including information, a reception section that receives situational information from caregivers indicating the status of the caregiving behavior by the caregiver, and a purpose of the caregiving behavior indicated by the content based on the situational information received by the reception section. a determination unit that determines whether the caregiver has achieved the goals of the caregiver; and, if the determination unit determines that the purpose of the nursing behavior indicated by the content has not been achieved, proposal information that proposes the use of the support indicated by the support information is provided. It is characterized by having a proposal section that provides. [Selection diagram] Figure 2

Description

The present invention relates to an information processing device, an information processing method, and an information processing program.

2. Description of the Related Art Conventionally, techniques for supporting nursing care for a nursing target have been known. One example of such a technique is to obtain a group of responses by an evaluator to a plurality of questions that ask at least personal factors about an evaluator who has or plans to have a child, and to compare the responses obtained. A technique is known in which a group is statistically processed to calculate a support requirement score indicating the degree of support required to reduce the mental and physical burden associated with childcare.

JP 2022-35959 Publication

However, with the above-mentioned conventional technology, it is not always possible to make caregivers interested in receiving support for their nursing behavior.

For example, in the above-mentioned conventional technology, the person to be evaluated is presented with the support required score, advice text according to the support required score, support information according to the type of support required indicating the type of support required by the person to be evaluated, etc. However, it is not always possible to make caregivers interested in receiving support for their nursing behavior.

The present application was made in view of the above, and aims to make caregivers interested in receiving support for their nursing behavior.

The information processing device according to the present application provides content to a caregiver who takes care of a person under care, including content related to care behavior for the person under care, including support information regarding support for the caregiver to achieve the purpose of the care behavior. a reception unit that receives situation information from the caregiver indicating the status of the caregiving behavior by the caregiver; and a reception unit that receives situational information indicating the status of the caregiving behavior by the caregiver, and a purpose of the caregiving behavior indicated by the content based on the situational information received by the reception unit. a determination unit that determines whether or not the caregiver has achieved the goal; and if the determination unit determines that the purpose of the nursing action indicated by the content has not been achieved, proposes the use of support indicated by the support information. The invention is characterized by having a proposal section that provides information on the information.

According to one aspect of the embodiment, a caregiver can be made interested in receiving support for nursing behavior.

FIG. 1 is a diagram illustrating an example of information processing according to an embodiment. FIG. 2 is a diagram illustrating a configuration example of the information processing device 10 according to the embodiment. FIG. 3 is a diagram showing an example of the content information database 31 according to the embodiment. FIG. 4 is a diagram showing an example of the consultant information database 32 according to the embodiment. FIG. 5 is a diagram showing an example of the caregiver information database 33 according to the embodiment. FIG. 6 is a flowchart illustrating an example of the flow of information processing executed by the information processing apparatus 10 according to the embodiment. FIG. 7 is a diagram showing an example of the hardware configuration.

From the description of this specification and the attached drawings, at least the following matters will become clear.

Aspect 1 is to provide a caregiver who takes care of a person under care with content related to care behavior for the person under care, including support information regarding support for the caregiver to achieve the purpose of the care behavior. a reception unit that receives situation information from the caregiver indicating the status of the caregiving action by the caretaker; and a reception unit that receives situation information from the caretaker indicating the situation of the caretaking action by the caretaker; a determination unit that determines whether or not the goal of the nursing action indicated by the content has been achieved; and when the determination unit determines that the purpose of the nursing action indicated by the content has not been achieved, proposal information that proposes the use of the support indicated by the support information; It is characterized by having a proposal section that provides.

Traditionally, caregivers themselves have been able to check content for caregivers (parents) who advocate for their caregivers (infants) with regard to their care behaviors (breastfeeding, changing diapers, holding them, bathing them, putting them to bed, etc.), Caregivers understand this by providing education for caregivers at hospitals and other facilities. However, the aforementioned content and education often do not touch on sleep, especially how to put the person in care to bed and how to adjust the sleep rhythm. For this reason, caregivers do not know how to improve their child's sleep when they are faced with sleep problems such as ``the child wakes up many times during the night'' or ``it takes a long time to put the child to sleep.'' There are times when you can give up and fail to improve.

Here, as a technology to support the care of the subject, we obtain a group of answers by the subject of evaluation to multiple questions asking at least personal factors of the subject of assessment regarding the subject who has or is planning to have a child. Then, the group of responses obtained is statistically processed to calculate a support requirement score that indicates the degree of support needed to reduce the mental and physical burden associated with childcare, and the score is given to the person being evaluated. The technology presented is known. However, such techniques merely determine whether the person to be evaluated should receive support. Therefore, with this type of technology, caregivers do not have the opportunity to think about whether they should receive support in the first place, so it is assumed that caregivers want to receive support, and it is difficult to receive support regarding nursing behavior itself. It doesn't necessarily mean that they are able to generate interest.

Therefore, according to such aspect 1, it is determined whether the caregiver has achieved the purpose of the caregiving behavior based on the situation information indicating the status of the caregiving behavior by the caregiver, and the purpose of the caregiving behavior is determined. If it is determined that the caregiver is not receiving support, it is possible to provide suggestion information suggesting the use of support, thereby making the caregiver interested in receiving support for the caregiving behavior. In addition, caregivers can understand the issues and problems in nursing activities such as putting the child to bed, and can immediately receive support from others (such as consultants), so that difficult things in nursing activities do not become commonplace.

Further, in a second aspect, in the first aspect, the content is provided according to the stage of development of the nursing target.

Here, it is easier to change the habits of child-rearing behavior, including the sleeping habits of the caregiver and the person being cared for, depending on whether one is careful about sleep from the time of pregnancy or the other after childbirth or when childcare has progressed to some extent. Because of the differences in habits, self-help efforts may not be enough to change the habit as it progresses. On the other hand, according to this second aspect, for example, content is provided according to each stage such as pregnancy, childbirth, and thereafter, and suggestions are made to receive support such as consulting as the stage progresses. Since it can be strongly recommended, the burden on caregivers in caring for children can be reduced.

Further, in aspect 3, in aspect 1 or 2, content for inputting situation information is provided to the caregiver at a timing corresponding to the developmental stage of the child to be cared for, and the situation input through the content is provided to the caregiver. Accept information.

According to this aspect 3, for example, it is possible to prompt the input of situational information indicating the status of the caregiving behavior according to the growth of the care subject, and to determine whether there are any issues or problems in the caregiving behavior. Therefore, it is possible to reduce the burden on caregivers by suggesting that they receive support to solve various problems that arise with the development of the child being cared for.

Further, in aspect 4, in aspects 1 to 3, content for inputting situation information is provided to the caregiver at a frequency according to the developmental stage of the child to be cared for, and the situation input through the content is provided to the caregiver. Accept information.

According to this aspect 4, for example, as the age of the person to be cared for advances and in later stages when it is difficult for the carer to solve the problem by self-help efforts, the frequency of inputting situation information increases, and there are problems and problems in the carer's behavior. If there are issues or problems, it is possible to suggest that support such as consulting be received each time, thereby reducing the burden on caregivers in their caregiving activities.

Further, in aspect 5, in aspects 1 to 4, the suggestion information is provided at a frequency according to the developmental stage of the nursing target.

According to this aspect 5, for example, as the age of the person being cared for advances and it becomes difficult to solve problems through the carer's own efforts, the frequency of proposals to receive support such as consulting can be increased. Therefore, the burden on caregivers in caring for children can be reduced.

Further, in aspect 6, in aspects 1 to 5, the content including the support information regarding the nursing behavior consulting indicated by the content is provided, and the proposal information proposing the use of the nursing behavior consulting indicated by the content is provided. do.

According to this aspect 6, for example, it is possible to present information regarding consulting to the caregiver in advance, make the caregiver aware of the existence of consulting, make the caregiver interested, and then propose the use of consulting. , when a problem occurs in nursing behavior, the caregiver can be encouraged to obtain support and resolve the problem without worrying about it.

Further, in aspect 7, in aspect 6, when the caregiver makes an application for the use of consulting, a consultant who provides consulting regarding the nursing behavior for which the purpose has been determined not to have been achieved by the determination unit is extracted; information regarding the selected consultant to the caregiver.

According to such aspect 7, for example, it is possible to extract a consultant who can provide consulting on problems that caregivers have regarding their care behavior, so that it is possible to solve problems that caregivers have in their care behavior. can.

Further, in an eighth aspect, in the seventh aspect, the consultant is extracted based on the situation information.

According to such aspect 8, for example, it is possible to extract a consultant who can solve problems in the situation of the caregiving behavior of the caregiver, and therefore it is possible to solve the problems faced by the caregiver in the caregiving behavior.

Further, in a ninth aspect, in the seventh or eighth aspect, the consultant is extracted based on information regarding the caregiver.

According to this aspect 9, it is possible to extract a consultant who matches the information such as the demographic attributes and psychographic attributes of the caregiver, so that an appropriate consultant can be presented to the caregiver.

Further, in a tenth aspect of the present invention, in the seventh to ninth aspects, the consultant is extracted based on information regarding the nursing target.

According to this aspect 10, for example, it is possible to extract a consultant who is capable of providing consulting corresponding to the developmental stage of the child being cared for, so that an appropriate consultant can be presented to the carer.

Hereinafter, an example of an information processing apparatus, an information processing method, and a form for implementing an information processing program (hereinafter referred to as an "embodiment") will be described in detail with reference to the drawings. Note that the information processing apparatus, information processing method, and information processing program are not limited to this embodiment. In addition, in the following embodiments, the same parts are given the same reference numerals, and redundant explanations will be omitted.

[Embodiment]
[1. Regarding an example of information processing]
Information processing realized by the information processing apparatus and the like of this embodiment will be described with reference to FIG. FIG. 1 is a diagram illustrating an example of information processing according to an embodiment. The information processing system 1 shown in FIG. 1 includes an information processing device 10 that is an example of an information processing device according to the present application, a caregiver terminal 100, and a consultant terminal 200. The information processing device 10, the caregiver terminal 100, and the consultant terminal 200 are connected to be able to communicate with each other by wire or wirelessly via a network N (for example, see FIG. 2). Here, the network N is, for example, a WAN (Wide Area Network) such as the Internet. Note that the information processing system 1 shown in FIG. 1 may include a plurality of information processing apparatuses 10, a plurality of caregiver terminals 100, and a plurality of consultant terminals 200.

The information processing device 10 is an information processing device that controls information processing to be described later, and is realized by, for example, a server device, a cloud system, or the like. In the example of FIG. 1, the information processing device 10 transmits content related to the care behavior (e.g., breastfeeding, changing diapers, holding, bathing, putting to bed, etc.) of a care target (infant, etc.) to a caregiver (caregiver) who takes care of the care target. (e.g., the target's parents, etc.).

The caregiver terminal 100 is an information processing device used by a caregiver. The caregiver terminal 100 is realized by, for example, a smartphone, a tablet terminal, a notebook PC (Personal Computer), a desktop PC, a mobile phone, a PDA (Personal Digital Assistant), or the like. Further, the caregiver terminal 100 displays information distributed by the information processing device 10 and the like using a web browser or an application. Note that in the example shown in FIG. 1, the caregiver terminal 100 is a smartphone used by the caregiver.

The consultant terminal 200 is an information processing device used by a consultant who provides consulting regarding nursing behavior. The consultant terminal 200 is realized by, for example, a smartphone, a tablet terminal, a notebook PC, a desktop PC, a mobile phone, a PDA, or the like. Furthermore, the consultant terminal 200 displays information distributed by the information processing device 10 and the like using a web browser or an application. Note that in the example shown in FIG. 1, the consultant terminal 200 is a smartphone used by a consultant.

Information processing realized by the information processing device 10 will be described below with reference to FIG. In the following description, it is assumed that the caregiver terminal 100 is used by a caregiver (caregiver U1) identified by the caregiver ID "UID #1." Furthermore, in the following description, the caregiver terminal 100 may be equated with the caregiver U1. That is, below, the caregiver U1 can also be read as the caregiver terminal 100.

Further, in the following explanation, consultant terminals 200-1 to 200-N (N is an arbitrary natural number) will be explained depending on the consultant who uses the consultant terminal 200. For example, the consultant terminal 200 is a consultant terminal 200 used by a consultant (consultant C1) identified by the consultant ID "CID#1". Furthermore, hereinafter, when the consultant terminals 200 to 200-N are described without distinction, they will be referred to as consultant terminal 200. Furthermore, in the following description, the consultant terminal 200 may be equated with a consultant. That is, below, the consultant can also be read as the consultant terminal 200.

In addition, in the following description, the information processing device 10 includes information regarding the caregiver to whom the content is provided (for example, demographic attributes, psychographic attributes, place of residence, lifestyle habits of the caregiver, environment of the residence where the caregiver lives, etc.) Information about the child being cared for by the carer (e.g. developmental stage (gestation period, age, etc.), characteristics of the carer, etc.) is obtained from the carer and managed in the memory of the device itself. shall be.

First, the information processing device 10 provides content related to nursing behavior to the caregiver (step S1). For example, the information processing device 10 stores content #1, which is content related to breastfeeding, diaper changing, holding, bathing, putting to bed, etc. for the nursing target, and is content that includes support information indicating information about support (consulting) regarding nursing behavior. is provided to the caregiver U1 who takes care of the care subject B1. To give a specific example, the information processing device 10 provides content #1 according to the developmental stage (for example, pregnancy period or age after childbirth) of the nursing target B1. To give a more specific example, when the caregiver U1 is pregnant with the care subject B1, the information processing device 10 may provide information regarding the environment that contributes to putting the care subject B1 to sleep (for example, the darkness of the room, , how loud the room is, the position of the bed, etc.) and how to put the patient to sleep. In other words, when the caregiver U1 is pregnant with the child to be cared for B1, the information processing device 10 provides content #1 indicating information regarding a childcare environment that is difficult to maintain after childbirth. Furthermore, when the caregiver U1 has given birth to the care subject B1, the information processing device 10 provides content #1 that shows a method for putting the care subject B1 to bed according to the age of the care subject B1.

The information processing device 10 also provides information indicating which of the consultants using the consultant terminal 200 are capable of consulting on the nursing behavior indicated by content #1, contents that can be improved through consulting, content of the consulting, and Provides content #1 that includes support information indicating resolved cases, etc.

For example, content #1 is about multiple nursing behaviors such as breastfeeding, changing diapers, holding, bathing, and putting the child to bed in a way that is common for caregivers giving birth and raising children for the first time (e.g., most caregivers The caregiver U1 is presented with information such as ways to make it easier for the person being cared for to fall asleep and problems that arise. In addition, content #1 conveys that parenting behavior may not work properly depending on the childcare environment, the caregiver's lifestyle habits, and the characteristics of the person being cared for, and provides support such as consulting as a solution if things do not go well. Provide information on the matter.

Subsequently, the caregiver U1 provides care for the care subject B1 (step S2). For example, the caretaker U1 provides care for the care subject B1 based on the contents indicated by the content #1. To give a specific example, the caregiver U1 prepares an environment where it is easy to put the care subject B1 to bed, and puts the care subject B1 to bed.

Subsequently, the information processing device 10 receives situation information indicating the status of the care behavior of the caregiver U1 for the care subject B1 (step S3). For example, after providing the content #1 to the caregiver U1, the information processing device 10 sends the caregiver U1 a questionnaire at a predetermined timing for inputting situation information indicating the status of each nursing action indicated by the content #1. The information entered in the questionnaire will be accepted as status information. To give a specific example, when the information processing device 10 provides content #1 to the caregiver U1, if the caregiver U1 is pregnant with the person to be cared for, B1, the information processing device 10 provides information such that the caregiver U1 gives birth to the person to be cared for, B1. The survey will be provided at a time estimated to be after the Further, when the information processing device 10 provides the content #1 to the caregiver U1 after the caregiver U1 has given birth to the caregiver B1, the information processing device 10 performs a questionnaire survey at the timing when the caregiver U1 reaches a predetermined age. provide.

Subsequently, the information processing device 10 determines whether the caregiver U1 has achieved the purpose of the nursing behavior indicated by the content #1, based on the situation information (step S4). For example, the information processing device 10 determines whether the caregiver U1 has a problem with putting the care subject B1 to bed based on the situation information. To give a specific example, if the caregiver U1 takes more than a predetermined time to put the person under care B1 to sleep, the information processing device 10 determines that the caregiver U1 has a problem with putting the person under care B1 to sleep (in other words, , the purpose of the nursing action ``putting the child to bed'' has not been achieved).

Here, in the example of FIG. 1, it is assumed that the information processing device 10 determines that the caregiver U1 has a problem with putting the care subject B1 to bed. In this case, the information processing device 10 provides proposal information suggesting the use of consulting (step S5). For example, the information processing device 10 provides proposal information suggesting the use of consulting indicated by the support information included in content #1.

Note that the information processing device 10 may provide a message or the like praising the caregiver U1 regarding the caregiver behavior in which the caregiver U1 achieved the goal among the caregiver behaviors indicated by the content #1.

Here, in the example of FIG. 1, it is assumed that the caregiver U1 desires to use consulting services. In this case, the information processing device 10 accepts an application for consulting (step S6). Subsequently, the information processing device 10 extracts a consultant who provides consulting regarding the caregiving behavior of the caretaker U1 (step S7). For example, the information processing device 10 extracts consultants corresponding to information regarding the caregiver U1, information regarding the care subject B1, situation information, etc. from among the consultants who can provide consulting regarding putting to bed. To give a specific example, the information processing device 10 selects a consultant corresponding to the demographic attributes and psychographic attributes of the caregiver U1 (for example, a consultant of the same age as the caregiver U1), and the place of residence of the caregiver U1. Extract consultants who live in the area corresponding to the area. Furthermore, the information processing device 10 extracts a consultant who has a track record of consulting regarding the nursing behavior of the nursing target B1 at his or her age. The information processing device 10 also extracts a consultant who has a track record of consulting for other caregivers whose situation information (problems in nursing behavior, etc.) is similar to that of the caregiver U1.

Subsequently, the information processing device 10 presents the extracted information regarding each consultant to the caregiver U1 (step S8). For example, the information processing device 10 provides information indicating each extracted consultant's personal information, consulting performance, contact information, and the like. Then, the information processing device 10 receives information indicating the selection of a consultant for consulting from the caregiver U1.

Subsequently, the consultant selected by the caregiver U1 provides consulting regarding the caregiver U1's care behavior (step S9). For example, the consultant provides consulting through voice calls and video calls using the caregiver terminal 100 and the consultant terminal 200, and supports the caregiver U1 himself to achieve the purpose of his caregiving actions. In addition, the consultant visits the home of the caregiver U1 to demonstrate the nursing behavior for the nursing target B1 and provides consulting on creating an environment for the nursing behavior, so that the caregiver U1 himself can achieve the purpose of the nursing behavior. to support you.

As described above, the information processing device 10 according to the embodiment provides content related to caregiving behavior for a nursing target, including support information related to support for the caregiver to achieve the purpose of the caregiving behavior. Thereby, the information processing device 10 according to the embodiment can make the caregiver interested in receiving support for the nursing behavior.

Further, when the information processing apparatus 10 according to the embodiment determines that the purpose of the nursing action indicated by the content has not been achieved, the information processing apparatus 10 provides suggestion information suggesting the use of the support indicated by the support information. As a result, the information processing device 10 according to the embodiment allows the caregiver to understand the issues and problems in the nursing behavior such as putting the child to bed, and to immediately receive support from others, so that difficult times in the nursing behavior can be taken for granted. You can prevent it from happening.

[2. Other processing examples]
Note that the above-described processing is only an example, and the information processing device 10 may perform various processing using various information. In this regard, examples are listed below.

[2-1. Regarding nursing behavior]
In the example of FIG. 1, the information processing device 10 determines whether or not the caregiver U1 has achieved the purpose of the various nursing behaviors indicated by content #1, not just the nursing behavior "putting oneself to bed", and If it is determined that the purpose has not been achieved, suggestion information regarding the use of consulting may be provided. Then, when the caregiver U1 wishes to use consulting, the information processing device 10 extracts consultants who provide consulting for each of the nursing actions that are determined to have not achieved the purpose of the caregiver U1, and provides information regarding the extracted consultants. may be presented to the caregiver U1. For example, if it is determined that the caregiver U1 has not achieved the goals of the nursing actions "breastfeeding" and "diaper changing", the information processing device 10 provides consulting for both the nursing actions "breastfeeding" and "diaper changing". A consultant who is capable of consulting on at least one of nursing behavior "breastfeeding" and "diaper changing" is extracted.

[2-2. About receiving status information at a frequency according to the developmental stage of the person being cared for]
In the example of FIG. 1, the information processing device 10 provides the caregiver U1 with a questionnaire at a frequency according to the developmental stage of the care subject B1, receives situation information each time, and determines the purpose of the care behavior indicated by content #1. It may be determined whether the caregiver U1 has achieved the goal or not, and suggestion information may be provided. For example, the information processing device 10 sends a questionnaire to the caregiver U1 as the age of the caregiver B1 advances, or in other words, as childcare progresses to a certain extent and it becomes difficult to change the lifestyle habits (sleeping habits, etc.) of the caregiver U1 or the caregiver B1. The content is provided more frequently, and it is determined whether the caregiver U1 has achieved the purpose of the nursing behavior indicated by the content #1.

Note that the information processing device 10 may increase the frequency with which the proposal information is provided as the age of the nursing target B1 advances.

[2-3. Regarding the timing of receiving situation information]
In the example of FIG. 1, the information processing device 10 provides the caregiver U1 with a questionnaire for inputting situation information indicating the situation for each nursing behavior indicated by content #1 at a plurality of timings, and information may be accepted as situation information. For example, the information processing device 10 provides a questionnaire to the caregiver U1 at each timing when the age of the caregiver B1 becomes 1 month, 3 months, 6 months, and 12 months, and receives situation information. To give a specific example, the information processing device 10 performs a questionnaire based on the situation information input in the questionnaire provided when the age of the care subject B1 reaches 1 month, when the age of the care subject B1 becomes 3 months. We will provide information at the appropriate timing and accept situation information. If it is determined that the caregiver U1 has not achieved the purpose of the caregiver behavior, the information processing device 10 sends a consultant to provide consulting to the caregiver U1 in accordance with changes in the situation information received from the caregiver U1. Extract.

In addition, if it is determined that the caregiver U1 has not achieved the purpose of the caregiver behavior based on the situation information input in the questionnaire provided after the caregiver U1 has been consulted regarding the caregiver behavior, the information processing device 10 may provide proposal information that suggests the use of consulting again. Then, when the caregiver U1 wishes to use consulting again, the information processing device 10 may provide the consultant with information indicating the content of the previous consulting.

In addition, if it is determined that the caregiver U1 has not achieved the purpose of the caregiver behavior based on the situation information input in the questionnaire provided after the caregiver U1 is consulted on the caregiver behavior, the information processing device 10 may provide suggestion information suggesting the use of other supports. For example, the information processing device 10 provides proposal information suggesting the use of a medical institution or the like.

[3. Configuration of information processing device]
Next, the configuration of the information processing device 10 will be described using FIG. 2. FIG. 2 is a diagram illustrating a configuration example of the information processing device 10 according to the embodiment. As shown in FIG. 2, the information processing device 10 includes a communication section 20, a storage section 30, and a control section 40.

(About the communication department 20)
The communication unit 20 is realized by, for example, a NIC (Network Interface Card). The communication unit 20 is connected to the network N by wire or wirelessly, and transmits and receives information to and from the caregiver terminal 100, the consultant terminal 200, and the like.

(About the storage unit 30)
The storage unit 30 is realized by, for example, a semiconductor memory element such as a RAM (Random Access Memory) or a flash memory, or a storage device such as a hard disk or an optical disk. As shown in FIG. 2, the storage unit 30 includes a content information database 31, a consultant information database 32, and a caregiver information database 33.

(About content information database 31)
The content information database 31 stores information regarding content provided to caregivers. Here, an example of information stored in the content information database 31 will be explained using FIG. 3. FIG. 3 is a diagram showing an example of the content information database 31 according to the embodiment. In the example of FIG. 3, the content information database 31 has items such as "content ID", "nursing behavior information", "support information", and "target caregiver".

"Content ID" indicates identification information for identifying content. "Nursing behavior information" indicates information regarding the nursing behavior indicated by the content. "Support information" indicates support information indicated by the content. "Target caregiver" indicates information regarding a caregiver who is a target for providing content, and stores, for example, information indicating the stage of development of a caregiver who is cared for by the caregiver.

That is, in FIG. 3, the nursing behavior information indicated by the content identified by the content ID "MID#1" is "nursing behavior information #1", the support information is "support information #1", and the nursing behavior to which the content is provided is An example in which the person is “Target Caregiver #1” is shown below.

(About consultant information database 32)
The consultant information database 32 stores information regarding consultants. Here, an example of information stored in the consultant information database 32 will be explained using FIG. 4. FIG. 4 is a diagram showing an example of the consultant information database 32 according to the embodiment. In the example of FIG. 4, the consultant information database 32 has items such as "consultant ID", "attribute information", "place of residence", "consulting content", and "achievement information".

"Consultant ID" indicates identification information for identifying a consultant. "Attribute information" indicates the consultant's attributes (psychographic attributes and demographic attributes). "Place of Residence" indicates the consultant's place of residence. "Consulting content" indicates the content of consulting by the consultant. "Achievement information" indicates the results of consulting by the consultant, such as information about the caregiver for whom consultation was performed, information about the care recipient (age of the care object, etc.), care behavior for which consultation was performed, and cases resolved by consulting. Information such as , evaluations from caregivers, etc. is stored.

That is, in FIG. 4, the attribute information of the consultant identified by the consultant ID "CID#1" is "Attribute information #1", the place of residence is "Place of residence #1", the content of consulting is "Consulting content #1", An example in which the consulting track record is "track record information #1" is shown.

(About caregiver information database 33)
The caregiver information database 33 stores information regarding caregivers. Here, an example of information stored in the caregiver information database 33 will be explained using FIG. 5. FIG. 5 is a diagram showing an example of the caregiver information database 33 according to the embodiment. In the example of FIG. 5, the caregiver information database 33 includes information such as "caregiver ID,""attributeinformation,""place of residence,""habitinformation,""environmentalinformation,""nursing target information," and "situation information." Has items.

"Caregiver ID" indicates identification information for identifying a caregiver. "Attribute information" indicates the caregiver's attributes. "Place of residence" indicates the place of residence of the caregiver. "Habit information" indicates the caregiver's lifestyle habits (sleeping habits, etc.). "Environmental information" indicates information regarding the environment of the residence where the caregiver resides, and stores, for example, information indicating the floor plan of the room, the brightness of the room, the level of noise, etc. "Care subject information" indicates information regarding the care subject of the caregiver, and for example, information indicating the developmental stage of the care subject, characteristics of the care subject, lifestyle habits (sleeping habits, etc.) of the care subject is stored. . "Situation information" indicates the status of nursing behavior by the caregiver, such as the time of nursing behavior such as sleeping, breastfeeding, bathing, toileting, etc., how to put the baby to bed, how to breastfeed, and diapers, which are input in the questionnaire provided to the caregiver. Information such as details of nursing actions such as how to change the child is stored.

That is, in FIG. 5, the attribute information of the caregiver identified by the caregiver ID "UID #1" is "attribute information #11", the place of residence is "place of residence #11", and the habit information is "habit information #1". , an example is shown in which the environmental information is "environmental information #1", the information on the care subject is "nursing subject information #1", and the situation information is "situation information #1".

(About the control unit 40)
The control unit 40 is a controller, and various programs stored in a storage device inside the information processing device 10 use the RAM as a work area by, for example, a CPU (Central Processing Unit) or an MPU (Micro Processing Unit). This is achieved by executing as . Further, the control unit 40 is a controller, and is realized by, for example, an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array). As shown in FIG. 2, the control unit 40 according to the embodiment includes a providing unit 41, a receiving unit 42, a determining unit 43, a proposing unit 44, an extracting unit 45, and a presenting unit 46, and includes the following. Realize or execute the information processing functions and actions described in .

(About the provision section 41)
The providing unit 41 provides a caregiver who takes care of a person under care with content related to care behavior for the person under care, including support information regarding support for the caregiver to achieve the purpose of the care behavior. . For example, in the example of FIG. 1, the providing unit 41 refers to the content information database 31 and the caregiver information database 33, and provides content related to breastfeeding, changing diapers, holding, bathing, putting to bed, etc. Content #1, which is content including support information indicating information regarding support for the child, is provided to the caregiver U1 who takes care of the care subject B1.

Further, the providing unit 41 may provide content according to the developmental stage of the child under care. For example, in the example of FIG. 1, when the caregiver U1 is pregnant with the care subject B1, the providing unit 41 provides information regarding the environment that contributes to putting the care subject B1 to sleep and the method for putting him to sleep, as information related to putting the care subject B1 to sleep. Provide content #1. Furthermore, when the caregiver U1 has given birth to the care subject B1, the providing unit 41 provides content #1 indicating a method for putting the care subject B1 to bed according to the age of the care subject B1.

Further, the providing unit 41 may provide content including support information regarding nursing behavior consulting indicated by the content. For example, in the example shown in FIG. 1, the providing unit 41 displays information indicating a consultant who is available for consulting regarding the nursing behavior indicated by content #1, content that can be improved through consulting, contents of consulting, cases resolved through consulting, etc. Provide content #1 that includes support information.

(About the reception department 42)
The reception unit 42 receives situation information indicating the status of the caregiving behavior by the caretaker from the caretaker. For example, in the example of FIG. 1, the reception unit 42 receives situation information indicating the status of the care behavior of the caregiver U1 for the care subject B1, and stores it in the caregiver information database 33.

Further, the reception unit 42 may provide the caregiver with content for inputting situation information at a timing corresponding to the stage of development of the child to be cared for, and may receive the situation information input via the content. For example, in the example of FIG. 1, when the reception unit 42 provides content #1 to the caregiver U1, if the caregiver U1 is pregnant with the care target B1, the reception unit 42 determines that the caregiver U1 has given birth to the caregiver U1. Provide the survey at a later time. Further, when the reception unit 42 provides the content #1 to the caregiver U1, if the caregiver U1 has given birth to the caregiver B1, the reception unit 42 provides the questionnaire at the timing when the caregiver U1 reaches a predetermined age. do.

Further, the reception unit 42 may provide the caregiver with content for inputting situational information at a frequency according to the developmental stage of the child to be cared for, and may receive situational information input via the content. For example, in the example of FIG. 1, the reception unit 42 increases the frequency of providing the questionnaire to the caregiver U1 as the age of the caregiver B1 advances, and receives situation information each time.

(About the determination unit 43)
The determining unit 43 determines whether the caregiver has achieved the goal of the nursing behavior indicated by the content, based on the situation information received by the receiving unit 42. For example, in the example of FIG. 1, the determination unit 43 determines whether the caregiver U1 has a problem with putting the care subject B1 to bed based on the situation information.

(About the proposal section 44)
When the determination unit 43 determines that the purpose of the nursing action indicated by the content has not been achieved, the suggestion unit 44 provides suggestion information that proposes the use of the support indicated by the support information. For example, in the example of FIG. 1, suggestion information that suggests the use of the support indicated by the support information included in content #1 is provided.

Further, the suggestion unit 44 may provide suggestion information at a frequency depending on the stage of development of the person to be cared for. For example, in the example of FIG. 1, the proposal unit 44 increases the frequency of providing proposal information as the age of the nursing target B1 advances.

Further, the proposal unit 44 may provide proposal information that proposes the use of consulting for nursing behavior indicated by the content. For example, in the example of FIG. 1, the proposal unit 44 provides proposal information that proposes the use of consulting indicated by the support information included in content #1.

(About the extraction unit 45)
When a caregiver makes an application for the use of consulting, the extracting unit 45 extracts a consultant who provides consulting regarding the nursing behavior for which the determination unit has determined that the purpose has not been achieved. For example, in the example of FIG. 1, the extracting unit 45 refers to the consultant information database 32 and the caregiver information database 33, and extracts consultants who are capable of providing consulting regarding putting to bed.

Further, the extraction unit 45 may extract consultants based on situation information. For example, in the example of FIG. 1, the extraction unit 45 extracts a consultant who has a track record of consulting for other caregivers whose situation information is similar to that of the caregiver U1.

Further, the extraction unit 45 may extract the consultant based on information regarding the caregiver. For example, in the example of FIG. 1, the extraction unit 45 extracts consultants corresponding to the demographic attributes and psychographic attributes of the caregiver U1.

Further, the extraction unit 45 may extract consultants based on information regarding the care recipient. For example, in the example of FIG. 1, the extraction unit 45 extracts consultants who have a track record of consulting regarding the care behavior of the care subject B1 at his or her age.

(About the presentation section 46)
The presentation unit 46 presents the information regarding the consultant extracted by the extraction unit 45 to the caregiver. For example, in the example of FIG. 1, the presentation unit 46 provides information indicating each extracted consultant's personal information, consulting performance, contact information, and the like.

[4. Information processing procedure]
Next, a procedure of information processing executed by the information processing apparatus 10 according to the embodiment will be described using FIG. 6. FIG. 6 is a flowchart illustrating an example of the flow of information processing executed by the information processing apparatus 10 according to the embodiment.

As shown in FIG. 6, the information processing device 10 provides the caregiver with content related to caregiving behavior, including support information related to support for achieving the purpose of the caregiving behavior (step S101). Subsequently, the information processing device 10 determines whether or not situation information indicating the status of nursing behavior has been received from the caregiver (step S102). If the situation information is not received (step S102; No), the information processing device 10 waits until the situation information is received.

On the other hand, when the situation information is received (step S102; Yes), the information processing device 10 determines whether the caregiver has achieved the purpose of the care behavior indicated by the content based on the situation information (step S103). . If the caregiver has achieved the purpose of the nursing action (step S103; Yes), the information processing device 10 ends the process.

On the other hand, if the caregiver has not achieved the purpose of the nursing action (step S103; No), the information processing device 10 provides suggestion information suggesting the use of the support indicated by the support information (step S104), and performs the process. finish.

[5. Modified example]
The information processing device 10 described above may be implemented in various different forms other than the above embodiment.

[5-1. About the information processing device 10]
The functions realized by the information processing device 10 described above may be realized by a plurality of server devices. For example, the functions of the providing unit 41, the receiving unit 42, the determining unit 43, and the proposing unit 44 are realized by a server device that provides content related to nursing behavior for a nursing target, and the functions of the extracting unit 45 and presenting unit 46 are realized by a server device that provides content related to nursing behavior for a nursing target. It may be realized by a server device that manages information.

[5-2. About nursing targets and nursing actions]
In the above-described embodiment, an example was shown in which the care target is an infant and the care behavior is childcare, but the care target and the care behavior are not limited to such an example. For example, the care subject may be an elderly person, and the care action may be care for the elderly person. Moreover, the care subject may be a pet, and the care action may be discipline for the pet.

[5-3. Product suggestions〕
In the above-described embodiment, when a caregiver makes an application regarding the use of consulting, the proposal unit 44 of the information processing device 10 may suggest products related to the consulting. For example, when a caregiver applies for the use of sleep-related consulting, it is considered that the caregiver has issues regarding the sleep of the person being cared for. Therefore, the proposal unit 44 may be a product related to nursing behavior that solves the sleep problem of the nursing target (products directly used for nursing behavior such as diapers, baby carriers, baby wipes, strollers, etc.), or a method for providing diapers. Propose products that contribute to nursing behavior (alternatives to nursing behavior, improvement of the nursing environment, etc.) such as monitoring cameras, lighting equipment, and air conditioning equipment. For example, the suggestion unit 44 may suggest diapers that are recommended for use during sleep (for example, diapers that have high absorbency and can be changed less frequently). This allows caregivers to use products related to their issues, making it easier for caregivers to change their own nursing behavior.

[5-4. Utilization of daily life records]
In the above-described embodiment, the information processing device 10 may make consulting proposals or product proposals based on the life records of the caregiver or the person being cared for. For example, the information processing device 10 may collect information related to records of the daily life of the caregiver or the person receiving the content (life information such as times and contents of sleeping, eating, excreting, walking, and exercise, heart rate, blood pressure, etc.). , information including physiological information such as respiration, body temperature, etc.), the determination unit 43 makes consulting suggestions based on whether the content already proposed to the caregiver matches the caregiver's behavior. You may decide to do so. For example, if the determination unit 43 determines that there is a difference of more than a predetermined time between the bedtime and mealtime of the nursing target recommended in the content and the actual average bedtime and mealtime of the nursing target within one week. If it is determined, the proposal unit 44 may propose to the caregiver the use of consulting. At this time, the proposal unit 44 may provide the caregiver with information indicating the difference between the content and the information regarding the life record. This makes it possible to present the necessity of consulting to the caregiver even if the caregiver himself/herself determines that consulting is not necessary, even though the caregiver is in a situation where the caregiver requires consulting.

Note that the information regarding the above-mentioned life records may be used for consulting. For example, the extraction unit 45 may extract consultants who provide consulting to caregivers based on information regarding life records. Further, the information processing device 10 may provide information regarding life records to a consultant who provides consulting to the caregiver.

Further, products may be suggested based on the information regarding the above-mentioned life records. For example, if the determination unit 43 determines that there is a difference of more than a predetermined time between the bedtime recommended in the content and the average bedtime of the person under care within one week, the proposal unit 44 We propose products related to nursing behavior that solve sleep problems.

[5-5. Suggestions based on other caregivers]
In the embodiment described above, the information processing device 10 may propose the use of consulting to other caregivers based on the results of the consultation of the caregiver who applied for consulting. For example, when caregiver A applies for consulting and the issues regarding caregiver A's nursing behavior are resolved, the information processing device 10 receives input such as caregiver A's impressions of the consulting and comments about other caregivers, and inputs The feedback and comments may be provided to other caregivers who received the content. In addition, the information processing device 10 is configured to communicate with other caregivers or other care targets based on information about the caregiver or the care target of the caregiver, including daily life information input by the caregiver who has applied for consulting. The degree of similarity may be determined and a consulting proposal may be made to other caregivers whose degree of similarity is above a certain level. This allows the caregiver to receive proposals based on the consulting application status of other similar caregivers, thereby making it easier to generate interest in consulting.

[5-6. Suggestions according to your interests〕
In the above-described embodiment, the information processing device 10 receives input of information regarding interest in the content (presence or absence of interest, impressions, etc.) from a caregiver who has received the content, and based on the information regarding the interest, You may also decide whether to make a consulting proposal. For example, even if the information processing device 10 determines based on the situation information that the caregiver has achieved the purpose of the nursing behavior indicated by the content, the information processing device 10 may determine that the caregiver's interests are extremely high based on the information regarding interests. If it is determined that the cost is high, consulting may be proposed. Furthermore, even if the information processing device 10 determines based on the situation information that the caregiver has not achieved the goal of the nursing behavior indicated by the content, the information processing device 10 can If the results are determined to be very low, in addition to consulting proposals, we will provide information to increase understanding, interest, and interest in the content and nursing behavior (including the content itself, the importance of the content, and if the purpose of the nursing behavior has been achieved). The proposal may also include the benefits to the caregiver, the benefits of consulting, etc.). This allows caregivers to receive proposals tailored to their interests, so if they are highly interested, they will actively seek out consulting, and if they are not, they will be more likely to seek out consulting after increasing their interest. You will be able to consider using it.

[5-7. Timing of consulting proposal]
As an example of the timing at which the information processing device 10 receives input of situation information and proposes consulting in the above-described embodiment, the timing from the caregiver's pregnancy period to the childcare period after childbirth has been described; however, the timing is not limited to this. I can't do it. For example, the information processing device 10 continuously acquires information about the caregiver or the person being cared for through input from the caregiver or acquiring data from sensors, etc., and receives consulting based on the acquired information about the caregiver or person being cared for. Before making a consulting proposal, you may suggest inputting information to obtain detailed information on the caregiver or the person being cared for, and then make a proposal based on the entered detailed information on the carer or the person being cared for. You may also make a proposal to receive consulting based on the above.

To give a specific example, the information processing device 10 has come to determine that the continuously acquired information on caregivers and care recipients has not achieved the purpose of the care behavior indicated by the content. You may also suggest consulting at the appropriate time. Further, the information processing device 10 may suggest that the person receive consulting corresponding to detailed information about the caregiver or the person being cared for, or consulting by a consultant extracted based on the information.

In particular, the parenting behavior of caregivers occurs in a closed space such as the home, and it is difficult for caregivers themselves to objectively grasp, understand, and improve their own parenting behavior. Because of the large number of children involved, caregivers are unable to feel free to consult with others regarding childcare. Therefore, as mentioned above, by making consulting proposals based on continuously acquired information and proposing consulting based on issues that the caregivers themselves are unaware of in their daily actions, caregivers can This provides an opportunity to discuss issues related to one's own care with those in need.

[6. Hardware configuration]
Further, the information processing device 10, the caregiver terminal 100, and the consultant terminal 200 in the embodiment described above are realized by a computer 1000 having a configuration as shown in FIG. 7, for example. FIG. 7 is a diagram showing an example of the hardware configuration. The computer 1000 is connected to an output device 1010 and an input device 1020, and is connected to an arithmetic device 1030, a cache 1040, a memory 1050, an output IF (Interface) 1060, an input IF 1070, and a network IF 1080 via a bus 1090.

The arithmetic unit 1030 operates based on programs stored in the cache 1040 and memory 1050, programs read from the input device 1020, and performs various processes. The cache 1040 is a cache, such as a RAM, that temporarily stores data used by the arithmetic unit 1030 for various calculations. Further, the memory 1050 is a storage device in which data used by the arithmetic unit 1030 for various calculations and various databases are registered, and is realized by ROM (Read Only Memory), HDD (Hard Disk Drive), flash memory, etc. It is a memory that

The output IF 1060 is an interface for transmitting information to be output to an output device 1010 that outputs various information such as a monitor or a printer, and is, for example, a USB (Universal Serial Bus), a DVI (Digital Visual Interface), It may be realized by a connector of a standard such as HDMI (registered trademark) (High Definition Multimedia Interface). On the other hand, the input IF 1070 is an interface for receiving information from various input devices 1020 such as a mouse, a keyboard, and a scanner, and is realized by, for example, a USB or the like.

For example, the input device 1020 may be an optical recording medium such as a CD (Compact Disc), a DVD (Digital Versatile Disc), or a PD (Phase change rewritable disk), a magneto-optical recording medium such as an MO (Magneto-Optical disk), a tape medium, It may be realized by a device that reads information from a magnetic recording medium, a semiconductor memory, or the like. Further, the input device 1020 may be realized by an external storage medium such as a USB memory.

The network IF 1080 has a function of receiving data from other devices via the network N and sending it to the computing device 1030, and also transmitting data generated by the computing device 1030 to the other devices via the network N.

Here, the arithmetic device 1030 controls the output device 1010 and the input device 1020 via the output IF 1060 and the input IF 1070. For example, the arithmetic device 1030 loads a program from the input device 1020 or the memory 1050 onto the cache 1040, and executes the loaded program. For example, when the computer 1000 functions as the information processing device 10, the arithmetic unit 1030 of the computer 1000 realizes the functions of the control unit 40 by executing a program loaded onto the cache 1040.

The embodiments of the present application have been described above in detail based on the drawings. However, these are merely examples, and the embodiments of the present application may be implemented in other forms with various modifications and improvements based on the knowledge of those skilled in the art, including the embodiments described in the disclosure section of the invention. is possible. Further, the above-mentioned "section, module, unit" can be read as "means", "circuit", etc.

1 Information processing system 10 Information processing device 20 Communication unit 30 Storage unit 31 Content information database 32 Consultant information database 33 Caregiver information database 40 Control unit 41 Providing unit 42 Reception unit 43 Judgment unit 44 Proposal unit 45 Extraction unit 46 Presentation unit 100 Nursing care consultant terminal 200 consultant terminal

Claims (12)

a provision unit that provides a caregiver who takes care of a person in care with content related to caregiving behavior toward the person in care, including support information regarding support for the caregiver to achieve the purpose of the caregiving behavior;
a reception unit that receives situation information indicating the status of the caregiving behavior by the caretaker from the caretaker;
a determination unit that determines whether the caregiver has achieved the goal of the nursing behavior indicated by the content, based on the situation information received by the reception unit;
Information comprising: a suggestion section that provides suggestion information suggesting the use of the support indicated by the support information when the determination section determines that the purpose of the nursing action indicated by the content has not been achieved. Processing equipment. The provision department is
The information processing device according to claim 1, wherein the content is provided according to the stage of development of the person to be cared for. The reception department is
According to claim 1, the content for inputting situation information is provided to the caregiver at a timing corresponding to the stage of development of the child to be cared for, and the situation information input via the content is received. The information processing device described. The reception department is
According to claim 1, the content for inputting situational information is provided to the caregiver at a frequency according to the stage of development of the child to be cared for, and the situational information input via the content is received. The information processing device described. The proposal department is
The information processing device according to claim 1, wherein the suggested information is provided at a frequency according to the stage of development of the person to be cared for. The provision department is
providing the content including the support information regarding nursing behavior consulting indicated by the content;
The proposal department is
The information processing device according to claim 1, wherein the information processing device provides the suggestion information that suggests the use of consulting for nursing behavior indicated by the content. an extraction unit that extracts a consultant who provides consulting regarding the nursing behavior for which the purpose has been determined by the determination unit to be not achieved when the caregiver has applied for the use of consulting;
The information processing device according to claim 6, further comprising: a presentation section that presents the information regarding the consultant extracted by the extraction section to the caregiver. The extraction section is
The information processing device according to claim 7, wherein the consultant is extracted based on the situation information. The extraction section is
The information processing device according to claim 7, wherein the consultant is extracted based on information regarding the caregiver. The extraction section is
The information processing device according to claim 7, wherein the consultant is extracted based on information regarding the nursing care target. An information processing method performed by a computer, the method comprising:
a provision step of providing a caregiver who takes care of a person in care with content related to caregiving behavior toward the person in care, including support information regarding support for the caregiver to achieve the purpose of the caregiving behavior;
a reception step of receiving situation information indicating the status of the caregiving behavior by the caretaker from the caretaker;
a determination step of determining whether or not the caregiver has achieved the purpose of the care behavior indicated by the content, based on the situation information received in the reception step;
If it is determined in the determination step that the purpose of the nursing action indicated by the content has not been achieved, a proposal step of providing suggestion information proposing the use of the support indicated by the support information. Processing method. A provision procedure for providing a caregiver who takes care of a person in care with content related to care behavior toward the person in care, which includes support information regarding support for the caregiver to achieve the purpose of the care behavior;
a reception procedure for receiving situation information indicating the status of the caregiving behavior by the caretaker from the caretaker;
a determination step of determining whether the caregiver has achieved the goal of the care behavior indicated by the content, based on the situation information received by the reception step;
If it is determined by the determination step that the purpose of the nursing action indicated by the content has not been achieved, the computer is made to execute a proposing step of providing suggestion information proposing the use of the support indicated by the support information. An information processing program.

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