JP2024027355A - Reservation management device, reservation management method, and program - Google Patents

Abstract

To collectively execute a series of processing including reservation of a customer service store which a user who becomes a customer to the customer service store should perform.SOLUTION: A reservation management device comprises: a search unit which refers to customer service store information about a customer service store, and cast information related to casts belonging to the customer service store, searches at least one or more casts, and transmits a search result to a first terminal device used by a user who becomes the customer to the customer service store; a reservation unit which identifies the customer service store to which the cast requested by the user belongs from among the search result, and reserves use of the user with respect to the identified customer service store; and a settlement unit which settles usage fees of the customer service store with respect to the user, at the time of reservation of the customer service store.SELECTED DRAWING: Figure 1

Description

The present invention relates to a reservation management device, a reservation management method, and a program.

For example, a person who wants to use a restaurant that involves customer service such as a cabaret club (hereinafter referred to as a customer service establishment) can use various media to find a customer service worker (so-called cabaret club lady, hostess, etc.) that suits his/her taste. In many cases, the cast member is searched for (referred to as a cast member), and the cast member is nominated and a reservation is made to the customer service store to which the cast member belongs.

As a method for finding cast members and customer service shops, for example, Pokepara (trademark) disclosed in Non-Patent Document 1 is known.

Internet <URL: https://www.pokepara.jp/>

According to Pokepara described above, a user who is a visitor to a customer service store can search for a customer service store by specifying a region or genre. Users can also search for cast members by specifying region, genre, age, size, birthplace, etc. Users who find a customer service store they want to go to or a cast member they want to meet can, for example, call the customer service store and make a reservation, or make a reservation from the customer service store's web page or SNS (Social Networking Service) such as LINE (trademark). You will end up doing something like that.

In this way, with the conventional technology typified by Pokepara, it is possible to search for cast members and customer service shops, but reservations for stores, cast member nominations, etc. must be made separately by telephone, web page, SNS, etc.

The present invention has been made in view of this situation, and an object of the present invention is to enable a user who is a visitor to a customer service store to collectively execute a series of processes including reservations for the customer service store. shall be.

The present application includes a plurality of means for solving at least part of the above problems, examples of which are as follows.

In order to solve the above problem, a reservation management device according to one aspect of the present invention searches for at least one cast member by referring to customer service store information regarding a customer service store and cast information regarding a cast member belonging to the customer service store. a search unit that transmits the search results to a first terminal device used by a user who is a visitor to the customer service store, and identifies the customer service store to which the cast member requested by the user belongs from among the search results. The system also includes a reservation unit that makes a reservation for the user to use the specified customer service shop, and a payment unit that makes a payment for the usage fee of the customer service shop to the user when making a reservation for the service shop.

The reservation unit inquires of a second terminal device used by the identified customer service shop whether or not the user can make a reservation, and if there is a response from the customer service shop that the reservation is possible, the reservation unit inquires of a second terminal device used by the specified customer service shop, and if there is a response that the reservation is possible from the service shop, the reservation unit sends a request to the customer service shop that allows the user to make a reservation. You can reserve the use of.

The reservation unit inquires of the third terminal device used by the requested cast member whether or not the request can be made by the user, and there is a response from the customer service store that the reservation is possible and a response from the cast member that the request is possible. In this case, the user can make a reservation for the customer service shop.

The reservation unit makes a reservation for the user to use the service shop, and after the payment unit makes the payment for the user, the reservation unit makes a reservation from the user to the cast member belonging to the service shop where the reservation has been made. can accept additional requests.

The reservation unit can receive a plurality of cast requests from the user.

If the customer service stores to which the plurality of cast members requested by the user belong are different, the reservation unit transmits the reservation information to a second terminal device used by the different customer service stores to which the plurality of cast members respectively belong. It is possible to inquire whether the user can make a reservation, and to make a reservation for the user to use any of the customer service shops that have received a response that reservations are possible.

The search unit can refer to the cast information and search for at least one cast member who matches the search condition input by the user using the first terminal device.

The payment unit may make payment to the user for the set fee for the reserved customer service shop or the usage fee including the set fee and the request fee for the cast member requested by the user.

The search unit can refer to the customer service store information and search for at least one customer service store that matches the search conditions input by the user, and the reservation unit can search for at least one customer service store that matches the search conditions input by the user. A second terminal device used by the customer service store selected by the user from among the customer service stores of Usage by the user can be reserved.

The reservation management device includes a chat processing unit that forms a chat group including the user, the staff of the customer service store, and at least one of the cast members belonging to the customer service store, and communicates messages within the chat group. The chat processing unit may display a reservation-inducing advertisement as the message, and in response to a user's operation on the reservation-inducing advertisement, the reservation unit may display a reservation-inducing advertisement to the customer service store. The user can make a reservation for the use of the customer service shop, and the payment unit can make a payment for the usage fee of the customer service store to the user.

When making a reservation, the reservation management device forms a chat group that includes the user, at least one of the staff of the customer service store, the cast member belonging to the customer service store, and the administrator of the reservation management device; The chat processing unit may include a chat processing unit that communicates messages within the chat group.

In a reservation management method according to another aspect of the present invention, at least one cast member is searched for by referring to customer service store information regarding a customer service store and cast information regarding a cast member belonging to the customer service store. a search step of transmitting data to a first terminal device used by a user who is a visitor to a customer service store, and identifying the customer service store to which the cast member requested by the user belongs from among the search results; The method includes a reservation processing step of making a reservation for use of the customer service store by the user, and a payment processing step of making a payment for the usage fee of the customer service store to the user when making a reservation for the customer service store.

A program according to still another aspect of the present invention causes a computer to search for at least one cast member by referring to customer service store information regarding a customer service store and cast information regarding a cast member belonging to the customer service store, a search unit that transmits the search result to a first terminal device used by a user who is a visitor to the customer service store; and a search unit that identifies and identifies the customer service store to which the cast member requested by the user belongs from among the search results. It functions as a reservation unit that makes a reservation for the user to use the customer service shop, and a payment unit that pays the usage fee of the customer service shop to the user when making a reservation for the customer service shop.

A program according to still another aspect of the present invention is configured to send a search condition for searching for a cast member of the customer service store to a computer used by a user who is a visitor to the customer service store when the user makes a reservation for the customer service store. receiving from the user and transmitting it to the reservation management device, and selecting the cast to request from the user from the cast list as a search result corresponding to the search condition transmitted from the reservation management device. the step of accepting and transmitting a tentative reservation including a request for the selected cast member to the reservation management device; and completing the reservation and payment to the customer service store to which the cast member requested based on the tentative reservation belongs; A process including a step of receiving the reservation details and payment details from the reservation management device and displaying them is executed.

According to yet another aspect of the present invention, a computer used by a cast member belonging to a customer service store is configured to store a provisional reservation including a request from the user to the cast member at the time of making a reservation for a user who will be a visitor to the customer service store. A process including the steps of: receiving an inquiry from the reservation management device in response to the request regarding whether or not to make the request to the cast member; and receiving a response from the cast member to the inquiry and transmitting the received response to the reservation management device. Let it run.

According to the present invention, a series of processes including reservations for a customer service store that should be performed by a user who is a visitor to the customer service store can be executed at once.

Problems, configurations, and effects other than those described above will be made clear by the following description of the embodiments.

FIG. 1 is a diagram showing a configuration example of a reservation management system according to an embodiment of the present invention. FIG. 2 is a diagram showing an example of the configuration of a terminal device. FIG. 3 is a diagram showing an example of the data structure of user information, customer service store information, cast information, reservation information, and chat information registered in the database. FIG. 4 is a sequence diagram illustrating an example of a series of processes performed by the reservation management system. FIG. 5 is a diagram showing a display example of a search condition input screen. FIG. 6 is a diagram showing a display example of a cast request screen. FIG. 7 is a diagram showing a display example of a reservation availability inquiry screen. FIG. 8 is a diagram showing a display example of a reservation completion screen. FIG. 9 is a diagram illustrating a display example of the additional request permission inquiry screen. FIG. 10 is a diagram showing a display example of the updated reservation completion screen. FIG. 11 is a sequence diagram illustrating a modified example of a series of processes performed by the reservation management system. FIG. 12 is a diagram illustrating a display example of a request permission inquiry screen. FIG. 13 is a diagram illustrating a display example of the additional request permission/denial inquiry screen. FIG. 14 is a diagram showing a display example of a chat screen.

Hereinafter, one embodiment of the present invention will be described based on the drawings. In addition, in all the figures for explaining one embodiment, the same reference numerals are attached to the same members in principle, and repeated description thereof will be omitted. Further, in the embodiments described below, the constituent elements (including elemental steps and the like) are not essential unless specifically specified or unless it is considered to be clearly essential in principle. In addition, when we say "consists of A," "consists of A," "has A," or "contains A," other elements are excluded, unless it is specifically stated that only that element is included. do not. Similarly, in the following embodiments, when referring to the shape, positional relationship, etc. of components, etc., the shape, positional relationship, etc. of components, etc. are referred to, unless otherwise specified or when it is considered that it is clearly not possible in principle. This includes things that approximate or are similar to, etc.

<Reservation management system 10 according to an embodiment of the present invention>
FIG. 1 shows an example of the configuration of a reservation management system 10 according to an embodiment of the present invention.

The reservation management system 10 supports a series of processes, such as searching for a customer service store or cast member, making a reservation for a customer service store, requesting a cast member, and making payment, by a user who is a visitor to a customer service store.

Note that a customer service store in this specification is defined as a "restaurant with customer service provided by cast members." Customer service establishments include business category 1 (restaurants that involve entertainment) as stipulated in Article 2, Paragraph 1 of the Entertainment Business Act (Act on Regulation of Entertainment Business, etc. and Business Properization, etc.), business category 2, business category 3, and business category 1. ~Includes restaurants that do not fall under category 3 business. Specific examples of customer service establishments include cabaret clubs, host clubs, girls bars, snack bars, pubs, stands, clubs, lounges, and the like.

Furthermore, in this specification, a request for a cast member means designating a cast member who will be in charge of customer service at a customer service store before visiting the store, so-called nomination.

The reservation management system 10 includes a reservation management device 20 and terminal devices 30A, 30B, and 30C connected via a network 11. The terminal devices 30A, 30B, and 30C correspond to a first terminal device, a second terminal device, and a third terminal device of the present invention, respectively.

The network 11 is a two-way communication network typified by the Internet, a mobile phone communication network, and the like.

The reservation management device 20 includes a processor such as a CPU (Central Processing Unit), a memory such as a DRAM (Dynamic Random Access Memory), a storage such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive), a keyboard, a mouse, a touch panel, etc. It consists of a general computer such as a server computer equipped with an input device such as an input device, an output device such as a display, and a communication module such as a NIC (Network Interface Card) (all not shown).

The reservation management device 20 includes functional blocks of a processing section 21, a database (DB) 22, and a communication section 23. The processing unit 21 is realized by a processor of a computer. The processing unit 21 includes functional blocks of an operation reception unit 211, a registration unit 212, a search unit 213, a reservation unit 214, a payment unit 215, and a chat processing unit 216. These functional blocks are realized by a computer processor executing a predetermined program loaded into memory. However, some or all of these functional blocks may be implemented as hardware using an integrated circuit or the like.

The operation reception unit 211 receives various information input by the user using the terminal device 30A. Further, the operation reception unit 211 performs authentication processing by referring to the user information 221 in the DB 22 in response to a login from a user. Further, the operation reception unit 211 receives various information input by the customer service staff using the terminal device 30B. Furthermore, the operation reception unit 211 receives various information input by the cast member using the terminal device 30C.

The registration unit 212 generates user information 221 based on the information about itself input by the user using the terminal device 30A, and registers it in the DB 22. Further, the registration unit 212 generates customer service store information 222 based on information regarding the customer service store input by the customer service store staff using the terminal device 30B, and registers it in the DB 22. Furthermore, the registration unit 212 generates cast information 223 based on the information about itself inputted by the cast member using the terminal device 30C, and registers the cast information 223 in the DB 22. Note that the information regarding the customer service store that is the basis of the customer service store information 222 may be input by the operator of the reservation management device 20, for example. Furthermore, the information regarding the cast that is the basis of the cast information 223 may be input by, for example, the operator of the reservation management device 20 or the staff of the customer service shop.

The search unit 213 refers to the customer service store information 222 and cast information 223 in the DB 22 and searches for a customer service store that matches the search conditions input by the user using the terminal device 30A. Furthermore, a cast belonging to the searched customer service shop is searched, and a service shop list and a cast list are generated as search results.

The reservation unit 214 identifies the service shop to which the cast member selected (designated) by the user belongs from the cast list of the search results obtained by the search unit 213, and makes the user's reservation (cast request) to the specified service shop. ). Note that the user can select a service shop from the service shop list and apply for a reservation without making a cast request. Execute user reservation.

The payment unit 215 executes payment for the usage fee of the customer service store to the user at the time of reservation before the user uses the customer service store.

The chat processing unit 216 forms a chat group that includes at least two of the users, the customer service store, the cast member, and the operator of the reservation management device 20, and realizes sending and receiving messages within the chat group. For example, the chat processing unit 216 can form a chat group that includes the user and the customer service shop (in addition to or in place of the cast member) when the reservation is completed. An administrator may be added to the chat group. Further, for example, in response to a predetermined operation from the cast member, a chat group including the user and the cast member can be formed.

Note that some of the functions of the processing unit 21 may be implemented using an external system (service). For example, part of the payment process can be realized using an API (Application Programming Interface) provided by an external payment service. Further, some or all of the functional blocks included in the processing unit 21 may be configured as APIs so that they can be called from an external system. Furthermore, some or all of the functional blocks included in the processing unit 21 may be realized by the terminal device 30A.

The DB 22 is realized by computer storage. However, at least a part of the DB 22 may use a computer other than the computer forming the reservation management device 20 (for example, a cloud server, etc.).

The DB 22 stores user information 221, customer service store information 222, cast information 223, reservation information 224, chat information 225, and block information 226. Note that details of each piece of information will be described later with reference to FIG. 3.

The communication unit 23 is realized by a communication module of a computer. The communication unit 23 connects to the terminal devices 30A to 30C via the network 11 and communicates various data and information.

FIG. 2 shows an example of the configuration of functional blocks of the terminal device 30A used by the user. The terminal device 30A is a general computer such as a smartphone or a tablet computer that can be connected to the reservation management device 20 via the network 11.

The terminal device 30A includes functional blocks of a processing section 31, an operation section 32, a communication section 33, and a display section 34.

The processing unit 31 is realized by a computer processor. The processing section 31 includes functional blocks of an input control section 311, a communication control section 312, and a display control section 313. These functional blocks are realized by the processor of the computer executing a dedicated application program (hereinafter referred to as a dedicated application) for functioning as the terminal device 30A that constitutes the reservation management system 10. However, some or all of these functional blocks may be implemented as hardware using an integrated circuit or the like.

The input control unit 311 determines the content of the input from the user based on the operation signal input from the operation unit 32. The communication control unit 312 controls the communication unit 33 to communicate various information with the reservation management device 20 via the network 11. The display control unit 313 generates various screens for the user and displays them on the display unit 34.

The operation unit 32 is composed of, for example, a touch panel laminated on a computer display. The operation unit 32 outputs an operation signal according to a user's operation to the input control unit 311. The communication unit 33 is composed of, for example, a communication module of a computer. The communication unit 33 communicates various information with the reservation management device 20 via the network 11. The display unit 34 consists of a computer display. The display unit 34 displays various screens for the user.

Note that the terminal device 30B used by the customer service staff and the terminal device 30C used by the cast members are also configured in the same manner as the terminal device 30A.

Next, FIG. 3 shows an example of the data structure of user information 221, customer service store information 222, cast information 223, reservation information 224, and chat information 225 registered in the DB 22.

User information 221 is generated corresponding to each user by the registration unit 212 based on the user's own input. The user information 221 includes a user ID, user account, password, name, contact information, payment information, user grade, held coupons, and detailed information.

The user ID is an identifier for uniquely identifying a user. The user can set arbitrary character strings for the user account and password. As for the name, the user's real name may be registered, or a nickname or the like other than the real name may be registered. The contact information is, for example, an e-mail address, a telephone number, etc. The payment information is a credit card number or the like used for payment of usage fees at the customer service shop.

The user grade is determined depending on, for example, the frequency of use of the reservation management system 10 and the total amount of payment. The user grade can be used, for example, to change the discount rate for service charges at a customer service shop, to be used as a priority level when requesting a cast member, or to be used as a coupon issuance standard. The held coupon is a coupon that has already been issued to the user. The detailed information includes the user's photo, profile, etc.

The customer service store information 222 is generated corresponding to each customer service store by the registration unit 212 based on input from the customer service store staff. The customer service store information 222 includes a customer service store ID, store name, address, detailed information, and affiliated cast information.

The customer service store ID is an identifier for uniquely identifying the customer service store. The detailed information includes the genre of the customer service shop, photos, business dates and times, fee system (set fee, request fee, etc.), number of tables, number of cast members, etc. Affiliated cast information is a list of cast IDs of cast members who belong to the customer service shop. Note that all or part of the data included in the customer service store information 222 (for example, detailed information and affiliated cast information) may be called up from another system instead of being input by the customer service store staff. In that case, the customer service store information 222 may be linked to the customer service store information of the other system.

The cast information 223 is generated corresponding to each cast by the registration unit 212 based on the cast's own input or the input of the customer service staff. The cast information 223 includes a cast ID, a cast name, an ID of the customer service shop to which the cast member belongs, attendance information, and detailed information (photo profile, etc.).

The cast ID is an identifier for uniquely identifying a cast. The cast name is a so-called original name and does not need to be a real name. The attendance information is information representing the cast member's attendance schedule. Attendance information can be updated regularly by cast members or customer service staff, or at any time. The detailed information includes photos, profiles, etc. of the cast members. Note that all or part of the data included in the cast information 223 (for example, detailed information and attendance information) may be readable from another system. In that case, the cast information 223 may be linked with the cast information of the other system.

The reservation information 224 is generated by the reservation unit 214 every time a user's reservation for a customer service store is confirmed. The reservation information 224 includes a reservation ID, user ID, customer service store ID, cast ID, reservation date and time, reservation details, and payment amount.

The reservation ID is an identifier for uniquely identifying a reservation. The cast ID is the cast ID of each of the one or more cast members requested by the user. The reservation details include the course, number of people, etc. The payment amount is the amount paid at the time of reservation.

Chat information 225 is generated by chat processing unit 216 every time a chat group is created. Chat information 225 includes a group ID, member list, and message information.

Group ID is an identifier for uniquely identifying a chat group. The member list is a list of IDs of each member (user, customer service store, cast member, or operator) constituting the chat group. The message information includes the originator of the message communicated in the chat group, the date and time of the message, and the content of the message.

The block information 226 is generated by the registration unit 212 for each case that caused the user to be refused access to the store (so-called prohibited entry or exit) based on input from the customer service store staff. The block information 226 includes a case ID, a customer service store ID, a user ID, and detailed information.

The case ID is an identifier for uniquely identifying a case. The customer service store ID is the customer service store ID of the customer service store that refuses the user's visit. The user ID is the user ID of the user whose visit to the customer service store was refused. The detailed information is the details of the incident that caused the refusal to visit the store.

<Series of processing by reservation management system 10>
Next, FIG. 4 is a sequence diagram illustrating an example of a series of processing performed by the reservation management system 10 from reservation to payment at a customer service store.

As a premise for this series of processing, it is assumed that the user has completed usage registration with the reservation management device 20, and that user information 221 corresponding to the user has already been stored in the DB 22. Further, it is assumed that a large number of customer service store information 222 and a large number of cast information 223 are registered in the DB 22.

First, a user starts a dedicated application on the terminal device 30A and logs into the reservation management device 20 on the dedicated application screen (not shown) (step S1). In response to this, the operation reception unit 211 of the reservation management device 20 performs authentication processing by referring to the user information 221 in the DB 22 (step S11), and sends the authentication result (login success or login failure) to the terminal device. 30A (step S12). Note that if the authentication result is a successful login, the terminal device 30A executes the processes from step S2 onwards. If the authentication result is a login failure, the terminal device 30A notifies the user of the login failure and prompts the user to perform the login operation again. In this case, we will continue the explanation assuming that the authentication process was successful.

Next, in the terminal device 30A, in response to the notification of successful login from the reservation management device 20, the display control unit 313 causes the display unit 34 to display the search condition input screen 500 (FIG. 5) (step S2).

FIG. 5 shows a display example of a search condition input screen 500 displayed on the terminal device 30A.

The search condition input screen 500 includes a selection input field 501 for inputting a search area, a selection input field 502 for inputting the usage timing of the customer service store, and the number of visitors to the customer service store as search conditions for the customer service store. A selection input field 503 for inputting a budget amount per person, a selection input field 504 for inputting a budget amount per person, and a "search" button 505 for instructing execution of a search are provided.

In the selection input field 501, search areas include, for example, regions such as "Hokkaido," "Tohoku," and "Kanto," prefectures such as "Tokyo," and "Kanagawa Prefecture," "Roppongi," "Shibuya," and " In addition to being able to select and input downtown areas such as ``Kabukicho'', you can also select and input ``current location''. For example, if "Roppongi" is selected as the location of a customer service store, Roppongi is set as the search area and the customer service store is searched for. For example, when "current location" is selected and input, based on the location information of the current location acquired by a GPS (Global Positioning System) signal receiving module built in the terminal device 30A that the user is operating, the current location is selected. An area with a predetermined radius centered on is set as a search area, and a customer service store is searched for.

In the selection input field 502, the user can select and input, for example, "now," "one hour later," "tomorrow," or a specific date as the timing for using the customer service store. In the selection input field 503, it is possible to select and input, for example, "1 person," "2 people," "3 people," etc. as the number of people visiting the customer service store. In the selection input field 504, the user can select and input a lower limit amount and an upper limit amount as the user's budget.

Return to Figure 4. On the search condition input screen 500, the user selects and inputs search conditions, for example, search area "Roppongi", usage timing "now", number of users "3", and budget "3000 yen to 5000 yen", When the "Search" button 505 is operated, the communication control unit 312 transmits the search conditions to the reservation management device 20 (Step S3).

Next, the search unit 213 of the reservation management device 20 refers to the customer service store information 222 in the DB 22, searches for customer service stores that match the search conditions input by the user, and generates a customer service store list as a search result (step S13). ). Next, the search unit 213 refers to the attendance information included in the cast information 223 of the DB 22, and searches for cast members who belong to the customer service shop searched in step S13 to work at the customer service shop at the usage timing input by the user as a search condition. A scheduled cast is searched, and a cast list is generated as a search result (step S14). In step S13, when searching for a customer service store, the block information 226 of the DB 22 may be referred to, and customer service stores that have refused the user's visit may be excluded from the search results. Further, when searching for a customer service shop or searching for a cast member who is available to work, all or part of the customer service shop information and cast information managed by another system may be directly referred to.

Next, when the search unit 213 transmits the search result service store list and cast list to the terminal device 30A (step S15), the display control unit 313 of the terminal device 30A transmits the cast list from the reservation management device 20. Based on the list, a cast request screen 600 (FIG. 6) is displayed on the display unit 34 (step S4).

FIG. 6 shows a display example of a cast request screen 600 displayed on the terminal device 30A.

The cast request screen 600 includes a cast display area 601, a "service shop selection" button 602 for displaying a service shop selection screen (not shown) based on the service shop list, and a provisional reservation for the service shop to which the selected cast member belongs. A "temporary reservation" button 603 is provided for giving instructions.

The cast display area 601 displays photos, profiles, etc. of cast members included in the cast list. The user can select one or more cast members to request by tapping the cast photo displayed in the cast display area 601.

By selecting a cast member in the cast display area 601 and operating the "temporary reservation" button 603, the user can make a reservation for the service shop to which the selected cast member belongs and make a request to the selected cast member. In addition, the user can display a customer service store selection screen by operating a "service store selection" button 602, select a customer service store on the customer service store selection screen, and make a provisional reservation for the customer service store without requesting a cast member. can be instructed.

Return to Figure 4. On the cast request screen 600, when the user selects one or more cast members (for example, two cast members A and B) and operates the "temporary reservation" button 603, the communication control unit 312 causes the cast member of the selected cast member to The ID is transmitted to the reservation management device 20 (step S5). Note that if there is no cast request and a provisional reservation for a customer service store is instructed, the customer service store ID of the selected customer service store is transmitted to the reservation management device 20.

Next, the reservation unit 214 of the reservation management device 20 refers to the cast information 223 in the DB 22 and identifies the customer service store to which the cast member selected by the user belongs (step S16). Note that if the user selects a plurality of cast members and the plurality of cast members belong to different service shops, the plurality of service shops are specified. In this case, it is assumed that requested cast members A and B belong to the same customer service store. Further, if the customer service store ID of the selected customer service store is transmitted to the reservation management device 20 in step S5, step S16 is omitted.

Next, the reservation unit 214 sends the user's user name and detailed information, the search conditions from the user, and the cast name of the cast member requested by the user to the terminal device 30B of the one or more customer service shops identified in step S16. and inquire as to whether or not reservations can be made (including whether requests to cast members can be made) (step S17).

Further, if there is no cast request and a provisional reservation for a customer service store is instructed, the reservation unit 214 skips step S16 and sends the user's user name and detailed information to the terminal device 30B of the selected customer service store. The user can then send the search conditions and inquire as to whether or not the reservation is possible.

Note that as an optional function on the customer service store side, it is also possible to inquire of the cast member whether or not a request can be made to the cast member (details will be described later as a modified example of the series of processes).

In response to the inquiry from the reservation section 214, a reservation availability inquiry screen 700 (FIG. 7) is displayed on the terminal device 30B.

FIG. 7 shows a display example of a reservation availability inquiry screen 700 displayed on the terminal device 30B. The reservation availability inquiry screen 700 includes a display field 701 that displays the date and time of the user's visit, the requested cast name, the user name of the user who will visit the store, and the number of people visiting the store, and a "user details" button 702 for displaying detailed information of the user. , an "NG" button 703 for replying that reservation is not possible, and an "OK" button 704 for replying that reservation is possible.

The customer service staff can check the user's detailed information by operating the "user details" button 702 on the reservation availability inquiry screen 700. Further, the customer service staff can reply whether or not the reservation is possible by operating the "NG" button 703 or the "OK" button 704.

Return to Figure 4. When the customer service staff replies whether or not a reservation is possible using the reservation availability inquiry screen 700 (step S31), the reservation unit 214 sends a reservation request to the terminal device 30B of the customer service store that received the earliest reply that reservation is possible. The possibility is reconfirmed (step S18), and a reservation confirmation screen (not shown) is displayed on the terminal device 30B.

The customer service staff uses the reservation confirmation screen to once again reply whether or not the reservation is possible (step S32). Here, if there is a reply from the customer service store indicating that the reservation is possible, then the payment unit 215 uses the payment information included in the user information 221 of the user to settle the usage fee of the customer service store. Then, the reservation unit 214 issues a reservation ID for the reservation, and includes the user ID of the user who made the reservation, the service store ID of the service store for which the reservation was made, the cast ID of the requested cast member, the reservation date and time, reservation details, and payment amount. The reservation information 224 recording the information is generated and stored in the DB 22 (step S19).

Specifically, the payment by the payment unit 215 refers to the fee system (set fee and request fee) of the customer service store information 222 corresponding to the customer service store, and calculates the amount based on the number of users visiting the store (in this case, three people). The amount (12,000 yen) multiplied by the set fee (for example, 4,000 yen) and the amount (2,000 yen) multiplied by the number of requested cast members (in this case, 2) by the request fee (for example, 1,000 yen). The additional value (14,000 yen) is calculated as the usage fee. Then, the payment unit 215 settles the usage fee using the payment information in the user information 221 corresponding to the user. However, in addition to the set fee and request fee, a service fee, consumption tax, etc. may be added to the actual payment, so the amount including these may be included in the payment.

Note that if a predetermined period of time has elapsed without a reply indicating that reservations are possible from the customer service shop, or if a reply indicating that reservations are not possible is made, and the reservation cannot be reconfirmed, the reservation unit 214 sends a message to the terminal device 30A. The process returns to step S4. The user is then prompted to reselect a cast by displaying a message such as, for example, "The reservation slot for the requested cast has been filled. Please select another cast."

Next, the reservation unit 214 transmits reservation completion information (including the name of the service shop where the reservation was made, the requested cast name, the reservation date and time, the number of people who made the reservation, and the usage fee details) to the terminal devices 30A and 30B (step S20). , S21).

In the terminal device 30A, the display control unit 313 causes the display unit 34 to display a reservation completion screen 800 (FIG. 8) based on the transmitted reservation completion information (step S6).

FIG. 8 shows a display example of a reservation completion screen 800 displayed on the terminal device 30A.

The reservation completion screen 800 includes a display column 801 that displays the reserved service shop, the requested cast name, the reservation date and time, the number of people who have made the reservation, and the paid amount, and a route guide map 802 that shows the route from the user's current location to the reserved service shop. , an "add cast" button 803 for requesting addition of a cast member belonging to the service shop for which the reservation has been made, and a "confirmation" button 804 to be operated when confirming that the reservation has been completed. The display of the route guide map 802 can be realized, for example, by embedding a route guide map generated using a map information service such as Google Maps (trademark) into the reservation completion screen 800.

When the "Add cast" button 803 is operated, although not shown, the search unit 213 of the reservation management device 20 searches for cast members who are available to work at the reserved date and time among the cast members belonging to the reserved customer service shop. A resulting cast list is generated and transmitted to the terminal device 30A. Then, in the terminal device 30A, the display control unit 313 displays a cast addition request screen (not shown) similar to the cast request screen 600 (FIG. 6) on the display unit 34 based on the cast list.

Return to Figure 4. When the user selects a cast (for example, cast C) and instructs an addition request on the cast addition request screen, the communication control unit 312 transmits the cast ID of the selected cast to the reservation management device 20 ( Step S7).

Next, the reservation unit 214 of the reservation management device 20 sends the user's user name, reservation date and time, and the cast name of the cast member who requested the addition to the terminal device 30B of the service shop where the reservation has been made. Inquire whether it is possible (step S22).

In response to the inquiry by the reservation unit 214 as to whether the addition request is possible, an addition request permission inquiry screen 900 (FIG. 9) is displayed on the terminal device 30B.

FIG. 9 shows a display example of an additional request permission inquiry screen 900 displayed on the terminal device 30B. The additional request permission inquiry screen 900 includes display fields 901 for displaying the reserved visit date and time, the requested cast name, the user name of the user visiting the store, and the number of visitors, and an "NG" button 902 for replying that the additional request is not possible. , and an “OK” button 903 for replying that the additional request is possible.

The customer service staff can reply whether or not the additional request is possible by operating the "NG" button 902 or the "OK" button 903 on the additional request permission inquiry screen 900.

Return to Figure 4. Next, the customer service staff uses the additional request permission inquiry screen 900 to reply whether or not the additional request can be made (step S33). If there is a reply from the customer service staff within a predetermined time that the additional request is possible, the payment unit 215 of the reservation management device 20 uses the payment information included in the user information 221 of the user to Pay the request fee for the number of people (in this case, the request fee for one person is 1000 yen). Then, the reservation unit 214 updates the cast ID and the payment amount in the reservation information 224 corresponding to the reservation (step S23).

Note that if there is a reply from the customer service staff saying that the additional request is not possible, or if there is no reply from the customer service staff that the additional request is possible within a predetermined time, the reservation unit 214 sends the process to the terminal device 30A to step S7. let it go back Then, a message such as "The reservation slot for the cast you requested to add has been filled. Please select another cast" is displayed to the user, requesting the user to reselect the cast.

Next, the reservation unit 214 transmits cast addition information (including the cast name of the cast member who requested addition and details of the additional payment amount) to the terminal devices 30A and 30B (steps S24 and S25).

Next, in the terminal device 30A, the display control unit 313 causes the display unit 34 to display the updated reservation completion screen 810 (FIG. 10) based on the transmitted additional cast information (step S6).

FIG. 10 shows a display example of the updated reservation completion screen 810 displayed on the terminal device 30A.

In the display field 801 of the reservation completion screen 810, the cast name "Mr. C" of the cast member requested to be added is added. Additionally, a request fee (1,000 yen) for one cast member is added to the settled amount.

By operating the "add cast" button 803, the user can further instruct a cast addition request. Further, by operating the "confirm" button 804, the series of processing can be ended. This concludes the description of an example of the series of processes performed by the reservation management system 10.

According to the series of processes performed by the reservation management system 10, the user can perform a series of processes all at once, including searching for customer service shops and cast members, making reservations for customer service shops (including requests for cast members), and paying usage fees. It becomes possible.

<Modified example of a series of processes by the reservation management system 10>
Next, FIG. 11 is a sequence diagram illustrating a modified example of a series of processes from reservation to payment at a customer service store performed by the reservation management system 10.

This modification corresponds to a case where an optional function on the customer service shop side is set to inquire of the cast member whether or not a request can be made to the cast member. In this modification, steps S17, S18, and S22 performed by the reservation management device 20 in the series of processing sequences shown in FIG. 4 are replaced with steps S17', S18', and S22', and steps S41 and S42 performed by the terminal device 30C are is added. Processes that are common between the modification and the sequence of FIG. 4 are given the same step numbers, and therefore their descriptions will be omitted as appropriate.

After going through steps S1, S11, S12, S2, S3, S13, S14, S15, S4, S5, and S16, next, the reservation unit 214 sends a user request to the terminal device 30B of the identified one or more customer service stores. The user name and detailed information, search conditions from the user, and the cast name of the cast requested by the user are sent to inquire about whether or not a reservation can be made, and the terminal device 30C used by each requested cast is sent. The same information as the information sent to 30B is sent to inquire whether a request for the cast is possible (step S17').

In response to the inquiry from the reservation unit 214, a reservation availability inquiry screen 700 (FIG. 7) is displayed on the terminal device 30B. On the other hand, a request permission inquiry screen 1000 (FIG. 12) is displayed on the terminal device 30C.

FIG. 12 shows a display example of a request permission inquiry screen 1000 displayed on the terminal device 30C. The request permission inquiry screen 1000 includes a display column 1001 for displaying the date and time of the user's visit, the requested cast name, the user name of the user visiting the store, and the number of people visiting the store, and a "user details" button 1002 for displaying detailed information of the user. , an "NG" button 1003 for replying that the request is not possible, and an "OK" button 1004 for replying that the request is possible.

The cast member can check the user's detailed information by operating the "user details" button 1002 on the request permission inquiry screen 1000. Further, the cast member can reply whether or not the request is acceptable by operating the "NG" button 1003 or the "OK" button 1004.

Return to FIG. 11. When the customer service staff replies whether or not the reservation is possible using the reservation availability inquiry screen 700 (step S31), and the cast member replies whether the request is possible or not using the request availability inquiry screen 1000 (step S41), the customer service staff replies that the reservation is possible. Among the customer service stores that received a response from all the requested cast members who belong to them, the customer reconfirms that reservations are possible with the terminal device 30B of the customer service store that responded the quickest ( Step S18').

After this, processes similar to steps S32, S19, S20, S21, S6, and S7 in FIG. 4 are performed.

Next, the reservation unit 214 of the reservation management device 20 sends the user name and detailed information of the user, the reservation date and time to the terminal device 30B of the customer service shop that has already made the reservation, and the terminal device 30C of the cast member who has requested addition. , the cast name that has already been requested, the number of people visiting the store, and the cast name of the cast member whose addition has been requested, to inquire whether the addition request is possible (step S22').

In response to the inquiry by the reservation unit 214 as to whether the addition request is possible, an addition request permission inquiry screen 900 (FIG. 9) is displayed on the terminal device 30B. On the other hand, an additional request permission inquiry screen 1100 (FIG. 13) is displayed on the terminal device 30C.

FIG. 13 shows a display example of an additional request permission inquiry screen 1100 displayed on the terminal device 30C. The additional request permission inquiry screen 1100 includes a display column 1101 for displaying the reserved visit date and time, the requested cast name, the user name of the user who will visit the store, and the number of visitors, and "user details" for displaying detailed information of the user. button 1102, an "NG" button 1103 for replying that the addition request is not possible, and an "OK" button 1104 for replying that the addition request is possible.

The cast member can reply whether or not the addition request is possible by operating the "NG" button 1103 or the "OK" button 1104 on the addition request permission inquiry screen 1100.

Return to FIG. 11. Next, the customer service staff uses the addition request permission inquiry screen 900 to reply whether the addition request can be made (step S33), and the cast member uses the addition request permission inquiry screen 1100 to reply whether the addition request can be made or not (step S42). . If there is a reply from both the customer service staff and the cast member that the additional request is possible within a predetermined time, the same processes as steps S23, S24, S25, and S8 in FIG. 4 are performed.

In addition, if at least one of the customer service staff or cast members replies that the additional request is not possible, or if at least one of the customer service staff or cast member does not reply that the additional request is possible within a predetermined time, the reservation department 214 , causes the terminal device 30A to return the process to step S7. Then, a message such as "The reservation slot for the cast you requested to add has been filled. Please select another cast" is displayed to the user, requesting the user to reselect the cast.

This concludes the description of the modified example of the series of processes performed by the reservation management system 10. According to this modification, in addition to the same effect as the sequence in FIG. 4, it is possible to have the cast member check the user who has made the request and other cast members present, and then determine whether or not to accept the request.

<Chat function using reservation management system 10>
Next, the chat function of the reservation management system 10 will be explained. In the reservation management system 10, the chat processing unit 216 of the reservation management device 20 can, for example, form a chat group that includes the user and the customer service store (in addition or in place of the cast member) when the reservation is completed. An administrator may be added to the chat group. Further, for example, in response to a predetermined operation from a cast member, a chat group including the user and the cast member can be formed.

FIG. 14 shows a display example of a chat screen 2000 displayed on the terminal device 30A. Note that a similar chat screen 2000 is also displayed on the terminal device 30C used by the cast member who is the chat partner and the terminal device 30B used by the customer service staff.

The chat screen 2000 is provided with a message display area 2001 for displaying sent and received messages, a message input field 2002 for inputting a message to be sent, and an option button 2003 for selecting an optional function.

Optional functions that can be selected by operating the option button 2003 include ``delete message,'' ``forward message,'' ``attach image,'' ``save image,'' and ``induce reservation to customer service store.'' . For example, if a cast member (who may be a customer service staff member or a user) selects "Reservation guidance to a customer service store", a reservation guidance advertisement 2004 for the customer service store to which the cast member or customer service staff member who is chatting belongs is displayed in the message display area 2001. is displayed.

The reservation guidance advertisement 2004 is provided with a selection input field 2005 for selectively inputting a reservation date and time, and a "reservation" button 2006 for applying for a reservation for the customer service shop (including a request for the cast member). Furthermore, the reservation guidance advertisement 2004 may include a selection input field for inputting the number of visitors.

When the user enters the date and time of visit to the customer service store in the selection input field 2005 of the reservation guidance advertisement 2004 and operates the "Reservation" button 2006, steps S16, S17, S31, and S31 in the series of processes described with reference to FIG. S18, S32, S19, S20, and S21 are performed. That is, on the chat screen 2000, the user can complete everything from making a reservation for a customer service shop (including requesting a cast member) to making a payment. On the other hand, on the chat screen 2000, cast members and staff at the customer service shop can not only encourage the user to visit the store, but also allow the user to carry out everything from making reservations at the customer service shop (including requests for cast members) to making payments.

<Modified example>
In the present embodiment, the reservation management device 20 transmits various information to the terminal devices 30A, 30B, and 30C in which the dedicated application is installed, and the dedicated application of the terminal device 30A, 30B, and 30C is transmitted to the reservation management device. Various screens are displayed based on the information sent from 20. However, implementation of the present invention is not limited to this embodiment. For example, the reservation management device 20 prepares various operation screens as web pages, and the terminal devices 30A, 30B, and 30C access the web pages of the reservation management device 20 using a web browser to display various operation screens. may be displayed.

In addition, the reservation management device 20 issues in advance to each cast a unique URL (Uniform Resource Locator) for accessing a web page with the same content as the reservation guidance advertisement 2004 in FIG. 14. good. For example, cast members only need to announce the URL on their SNS (Social networking service), etc., and if a person viewing the cast's SNS accesses the URL using a web browser, the reservation will be processed. The management device 20 causes the accessing person's Web browser to display a Web page having the same content as the reservation guidance advertisement 2004. In addition to encouraging those who access the web page to visit the store, the web page can also be used to perform everything from reservations at the customer service shop (including requests for cast members) to payment.

The present invention is not limited to the embodiments and modifications described above, and various modifications are possible. For example, the embodiments and modifications described above are described in detail to explain the present invention in an easy-to-understand manner, and are not necessarily limited to those having all the configurations described. Further, it is possible to replace a part of a certain modification with another modification, or to combine modifications.

Further, each of the above-mentioned configurations, functions, processing units, processing means, etc. may be partially or entirely realized in hardware by designing, for example, an integrated circuit. Furthermore, each of the above configurations, functions, etc. may be realized by software by a processor interpreting and executing a program for realizing each function. Information such as programs, tables, files, etc. that implement each function can be stored in a memory, a recording device such as a hard disk, an SSD, or a recording medium such as an IC card, an SD card, or a DVD. Further, the control lines and information lines are shown to be necessary for explanation purposes, and not all control lines and information lines are necessarily shown in the product. In reality, almost all components may be considered to be interconnected.

DESCRIPTION OF SYMBOLS 10... Reservation management system, 11... Network, 20... Reservation management device, 21... Processing part, 211... Operation reception part, 212... Registration part, 213... Search part , 214... Reservation department, 215... Payment department, 216... Chat processing section, 22... Database, 221... User information, 222... Service store information, 223... Cast information , 224... Reservation information, 225... Chat information, 226... Block information, 23... Communication unit, 30A, 30B, 30C... Terminal device, 31... Processing unit, 311... - Input control unit, 312... Communication control unit, 313... Display control unit, 32... Operation unit, 33... Communication unit, 34... Display unit, 500... Search condition input screen , 600... Cast request screen, 700... Reservation availability inquiry screen, 800, 810... Reservation completion screen, 1000... Request availability inquiry screen, 1100... Additional request availability inquiry screen, 2000...・Chat screen, 2004...Reservation guidance advertisement

Claims (15)

Search for at least one cast member by referring to customer service store information regarding the customer service store and cast information regarding the cast member belonging to the customer service store, and use the search results by a user who is a visitor to the customer service store. a search unit for transmitting data to a terminal device;
a reservation unit that specifies the customer service store to which the cast member requested by the user belongs from among the search results and reserves the user's use of the specified customer service store;
a payment unit that pays the usage fee of the customer service store to the user when making a reservation for the customer service store;
A reservation management device comprising: The reservation management device according to claim 1,
The reservation department is
Inquiring a second terminal device used by the identified customer service shop as to whether or not the user can make a reservation;
A reservation management device that makes a reservation for the user to use the customer service store when there is a response from the customer service store that the reservation is possible. The reservation management device according to claim 2,
The reservation department is
Inquiring a third terminal device used by the requested cast member as to whether or not the user can accept the request;
A reservation management device that makes a reservation for the user to use the customer service store when there is a response from the customer service store that the reservation is possible and a response from the cast member that the request is possible. The reservation management device according to claim 1,
The reservation unit makes a reservation for the user to use the service shop, and after the payment unit makes the payment for the user,
A reservation management device that accepts an addition request from the user to the cast member belonging to the already reserved customer service shop. The reservation management device according to claim 1,
The reservation unit is a reservation management device that receives a plurality of cast requests from the user. The reservation management device according to claim 5,
The reservation unit may be configured to: when the customer service shops to which the plurality of cast members requested by the user belong are different;
Inquiring a second terminal device used by a plurality of different customer service shops to which the plurality of cast members belong, respectively, as to whether or not the user can make a reservation;
A reservation management device that makes a reservation for the user to use any of the customer service shops that have received a response that reservations are possible. The reservation management device according to claim 1,
The search unit is a reservation management device that refers to the cast information and searches for at least one cast member that matches a search condition input by the user using the first terminal device. The reservation management device according to claim 1,
The payment unit is a reservation management device that performs payment to the user for a set fee of the customer service shop that has been reserved, or a usage fee that includes the set fee and a request fee for the cast member requested by the user. The reservation management device according to claim 1,
The search unit refers to the customer service store information and searches for at least one customer service store that matches the search conditions input by the user;
The reservation unit inquires of a second terminal device used by the customer service shop selected by the user from among the searched at least one customer service shop whether or not the user can make a reservation, and receives a response indicating that the reservation is possible. A reservation management device that makes a reservation for the user to use one of the customer service shops where the user has visited. The reservation management device according to claim 1,
a chat processing unit that forms a chat group including the user, the staff of the customer service store, and at least one of the cast members belonging to the customer service store, and communicates messages within the chat group;
The chat processing unit displays a reservation guidance advertisement as the message,
In response to the user's operation on the reservation-inducing advertisement,
The reservation unit makes a reservation for the user to use the service shop,
The payment unit is a reservation management device that performs payment for the usage fee of the customer service store to the user. The reservation management device according to claim 1,
At the time of reservation, a chat group is formed that includes the user and at least one of the staff of the customer service store, the cast member belonging to the customer service store, and the administrator of the reservation management device, and within the chat group, a chat processing unit that communicates messages;
A reservation management device comprising: A reservation management method using a reservation management device, the method comprising:
Search for at least one cast member by referring to customer service store information regarding the customer service store and cast information regarding the cast member belonging to the customer service store, and use the search results by a user who is a visitor to the customer service store. a search step of transmitting the search to the terminal device;
a reservation processing step of identifying the customer service store to which the cast member requested by the user belongs from among the search results, and reserving the user's use of the specified customer service store;
a payment processing step of paying the usage fee of the customer service store to the user when making a reservation for the customer service store;
Reservation management methods including. computer,
Search for at least one or more of the cast members by referring to customer service store information regarding the customer service store and cast information regarding the cast members belonging to the customer service store, and use the search results by a user who is a visitor to the customer service store. a search unit for transmitting data to a terminal device;
a reservation unit that specifies the customer service store to which the cast member requested by the user belongs from among the search results and reserves the user's use of the specified customer service store;
a payment unit that pays the usage fee of the customer service store to the user when making a reservation for the customer service store;
A program that makes it work. A computer used by a customer visiting a customer service store,
When the user makes a reservation at the customer service store,
receiving search conditions for searching for cast members at the customer service shop from the user and transmitting them to a reservation management device;
Accepting from the user a selection of the cast to request from a cast list as a search result corresponding to the search condition transmitted from the reservation management device, and making a provisional reservation including a request for the selected cast. a step of transmitting to the reservation management device;
receiving from the reservation management device the completion of the reservation and payment for the customer service shop to which the cast member belongs, which was requested based on the tentative reservation, and displaying the reservation details and payment details;
A program that executes processing including. Computers used by cast members at customer service shops,
When making a reservation for a user who will be a visitor to the customer service store,
receiving an inquiry as to whether or not the request for the cast can be made, which is transmitted from a reservation management device in response to a tentative reservation including a request for the cast from the user;
receiving a response from the cast member to the inquiry and transmitting it to the reservation management device;
A program that executes processing including.

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