JP2024021819A - Information processing device, information processing method and information processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To efficiently collect postings of word-of-mouth about a residence property from residents who actually live in the residence property.

SOLUTION: According to the present application, an information processing device includes an acquisition part for acquiring address information of a user of a first service used in the first service, and a determination part for determining a user performing a posting request for posting information for a second service related to a residence on the basis of an address indicated by the address information. For example, the first service is electronic commerce, the address information of the user of the first service is a delivery destination address of a product, and the posting information for the second service related to the residence is a posting of word-of-mouth about a residence property of the user.

SELECTED DRAWING: Figure 1

COPYRIGHT: (C)2024,JPO&INPIT

Description

The present invention relates to an information processing device, an information processing method, and an information processing program.

A technology has been disclosed that allows only people who have actually visited a store or facility to write word-of-mouth information about that store or facility on a website.

Japanese Patent Application Publication No. 2011-221805

However, the above-mentioned conventional technology manages the usage history of stores and facilities based on the location information notified from the mobile terminal carried by the user, and posts by the user based on the managed usage history. It is simply a matter of determining whether writing is possible or not. Reviews are required for services such as rental and real estate sales. However, in reality, unlike shopping mall product reviews or restaurant reviews, it is difficult to collect reviews of real estate (property) from people who actually live there (residents). I want to efficiently collect reviews from people who are certain that they live there.

This application was made in view of the above, and aims to efficiently collect word-of-mouth postings regarding residential properties from residents who actually live in the residential properties.

The information processing device according to the present application includes an acquisition unit that acquires address information of a user of a first service used in the first service, and a post for a second service related to residence based on the address indicated by the address information. The information processing apparatus is characterized by comprising a determining unit that determines a user who requests posting of information.

According to one aspect of the embodiment, it is possible to efficiently collect word-of-mouth posts regarding the residential property from residents who actually live in the residential property.

FIG. 1 is an explanatory diagram showing an overview of an information processing method according to an embodiment. FIG. 2 is an explanatory diagram showing an example of screen transition for posting a review. FIG. 3 is a diagram showing an example of the housing situation of a purchaser of a shopping site/application (SHP). FIG. 4 is a diagram illustrating a configuration example of an information processing system according to an embodiment. FIG. 5 is a diagram illustrating a configuration example of a terminal device according to an embodiment. FIG. 6 is a diagram illustrating a configuration example of a server device according to an embodiment. FIG. 7 is a diagram showing an example of a user information database. FIG. 8 is a diagram showing an example of a history information database. FIG. 9 is a diagram showing an example of a posted information database. FIG. 10 is a flowchart showing the processing procedure according to the embodiment. FIG. 11 is a diagram showing an example of the hardware configuration.

DESCRIPTION OF THE PREFERRED EMBODIMENTS An information processing apparatus, an information processing method, and an information processing program according to the present application (hereinafter referred to as "embodiments") will be described in detail below with reference to the drawings. Note that the information processing apparatus, information processing method, and information processing program according to the present application are not limited to this embodiment. In addition, in the following embodiments, the same parts are given the same reference numerals, and redundant explanations will be omitted.

[1. Overview of information processing method]
First, with reference to FIG. 1, an overview of an information processing method performed by an information processing apparatus according to an embodiment will be described. FIG. 1 is an explanatory diagram showing an overview of an information processing method according to an embodiment. In addition, in FIG. 1, a case will be described as an example in which word-of-mouth postings regarding a residential property are efficiently collected from residents who actually live in the residential property.

As shown in FIG. 1, the information processing system 1 includes a terminal device 10 and a server device 100. The terminal device 10 and the server device 100 are connected to be able to communicate with each other by wire or wirelessly via a network N (see FIG. 4). In this embodiment, the terminal device 10 cooperates with the server device 100.

The terminal device 10 is a smart device such as a smartphone or a tablet terminal used by a user U (user), and is connected to an arbitrary server device via a wireless communication network such as 4G (Generation) or LTE (Long Term Evolution). This is a mobile terminal device that can communicate. Further, the terminal device 10 has a screen such as a liquid crystal display, which has a touch panel function, and displays data such as content through a tap operation, a slide operation, a scroll operation, etc. from the user U using a finger or a stylus. Accepts various operations on. Note that an operation performed on an area of the screen where content is displayed may be an operation on the content. Further, the terminal device 10 may be not only a smart device but also an information processing device such as a desktop PC (Personal Computer) or a notebook PC.

The server device 100 cooperates with the terminal device 10 of each user U, and provides API (Application Programming Interface) services for various applications (hereinafter referred to as apps) and various data to the terminal device 10 of each user U. It is an information processing device that provides information, and is realized using computers, cloud systems, etc.

Further, the server device 100 may be an information processing device that provides some kind of web service online to the terminal device 10 of each user U. For example, the server device 100 provides web services such as Internet connection, search service, SNS (Social Networking Service), electronic commerce (EC), electronic payment, online games, online banking, online trading, accommodation/ticket reservation, Services such as video/music distribution, news, maps, route searches, route guidance, route information, operation information, weather forecasts, etc. may be provided. In reality, the server device 100 may cooperate with various servers that provide the above-mentioned Web services, mediate the Web services, or may be in charge of processing the Web services.

Note that the server device 100 can acquire user information regarding the user U. For example, the server device 100 acquires information regarding user U's attributes such as user U's gender, age, and residential area. The server device 100 stores and manages identification information indicating the user U (user ID, etc.) as well as information regarding attributes of the user U.

Further, the server device 100 acquires various kinds of history information (log data) indicating the actions of the user U from the terminal device 10 of the user U or from various servers based on the user ID or the like. For example, the server device 100 acquires a location history, which is a history of user U's location, date and time, from the terminal device 10. The server device 100 also acquires a search history, which is a history of search queries input by the user U, from a search server (search engine). Additionally, the server device 100 acquires a viewing history, which is a history of content viewed by the user U, from the content server. The server device 100 also acquires a purchase history (payment history) that is a history of product purchases and payment processing by the user U from the electronic commerce server and the payment processing server. Further, the server device 100 may acquire the listing history and the sales history, which are the listing history of the user U on the marketplace, from the electronic commerce server or the payment processing server. The server device 100 also acquires a posting history, which is a history of postings by user U, from a posting server or SNS server that provides a review posting service. Note that the various servers described above may be the server device 100 itself. That is, the server device 100 may function as the various servers described above.

[1-1. Incentive measures for reviews by residents]
In services such as rental and real estate sales, it has been found that the conversion rate (CVR) of requests for materials and inquiries is significantly higher when there are word of mouth. Reviews posted about the property are encouraging users.

However, in reality, many condominiums across the country do not have reviews. Unlike shopping mall product reviews, restaurant reviews, etc., it is difficult to collect reviews of real estate (property) from people who actually live there (residents). I want to efficiently collect reviews from people who are certain that they live there.

Here, the delivery destination information of a shopping site/application (SHP) such as an online shop or online shopping mall is confirmed information, and is information that guarantees that the person lives there (the delivery destination). Therefore, the server device 100 acquires delivery destination information on a product purchase screen such as an online shopping mall, identifies/estimates the resident from the delivery destination information, presents incentives, and provides information regarding the resident's residential property (house). Users U who post reviews are encouraged to post reviews, and when they post reviews, incentives are given to users U who post reviews.

In reality, this is not limited to the product purchase screen of a shopping site/application (SHP), but may also be a transaction notification screen after a successful bid on an online auction, or a purchase procedure screen of a flea market app. good. In other words, it may be a product purchase screen for some kind of electronic commerce from which delivery destination information can be obtained.

For example, as shown in FIG. 1, the server device 100 receives access to services related to electronic commerce from the terminal device 10 of a registered user U (user) via the network N (see FIG. 4). receive (step S1).

Next, the server device 100 checks the address information of the user U's registered home/place of residence (home/place of residence in the user information) in the user information (user information) of the user U (step S2). .

Subsequently, the server device 100 extracts address information of the delivery destination (address information of the product destination included in the purchase history) from the purchase history of the user U (step S3).

Next, on the e-commerce product purchase screen, the server device 100 confirms that the address information of user U's registered home/place of residence matches the address information of the delivery destination in the purchase history (if they match). (step S4).

Note that the server device 100 may use the address information of the registered home/place of residence of the user U as the address information of the delivery destination on the product purchase screen of electronic commerce. At this time, when confirming that user U's registered home/residence address information matches the delivery destination address information in the purchase history, server device 100 You may also confirm that the address information of your home/place of residence is used as the address information of the delivery destination.

Next, if the address information of the registered home/place of residence and the address information of the delivery destination match, the server device 100 displays a request for posting reviews regarding the residential property of the user U on the product purchase screen (step S5).

At this time, the server device 100 may present, along with the review posting request, an incentive provided for posting a review (such as a discount coupon for a purchased product) and the benefits thereof (such as the payment amount after applying the coupon). . Further, the server device 100 may present conditions for providing incentives (for example, posting three or more reviews, etc.).

By checking that the user's registered address matches the address with delivery history, it can be confirmed that the user is living there. That is, by checking whether the address matches an address with actual delivery history (delivery history), it is possible to confirm that the user's registered home address is a genuine address and not a false address. In addition, by checking whether the address matches the address with the most recent delivery record (delivery history), it can be confirmed that the address is the current (real-time) home address and not the old (previous) home address that has not been updated since the initial registration. Can be confirmed.

Note that if the registered address information of the home/place of residence does not match the address information of the delivery destination, the server device 100 confirms with the user U whether there is any error in the registered address information of the home/place of residence. You can. For example, unless the delivery destination is clearly specified as other than the home, if the address information does not match, the server device 100 requests the user U's terminal device 10 to confirm the address information of the registered home/place of residence. A prompting message may be displayed/distributed.

Subsequently, the server device 100 receives a review submission regarding the residential property of the user U from the terminal device 10 of the user U who has received the review submission request via the network N (see FIG. 4) (step S6).

At this time, if the user U agrees to the review posting request, the server device 100 temporarily transitions from the e-commerce product purchase screen to the real estate service side review posting screen, and displays the message on the user U's terminal device 10. , the real estate service side's review posting screen may be displayed temporarily.

Subsequently, the server device 100 provides an incentive to the user U on the condition of posting a review (step S7). That is, when the user U posts a review in response to a review posting request, the server device 100 provides an incentive to the user U.

In the present embodiment, the server device 100 provides an incentive for the user U who has posted a review regarding his or her residential property on the product purchase screen of the shopping site/application (SHP) on the shopping site/application (SHP). Distribute coupons that can be used immediately (coupons that can be used immediately to discount purchased products and payment amounts on the product purchase screen). User U can also immediately apply the distributed coupon and purchase the product at the price after applying the coupon on the product purchase screen of electronic commerce. That is, after receiving a coupon that can be used immediately, the user U may be able to select whether or not to immediately apply the distributed coupon. Further, the distributed coupon may be usable in combination with other coupons. Further, the funds for the coupon may be borne by the real estate service side.

In reality, examples of providing incentives are not limited to the distribution of coupons, but may also include the provision of points and electronic money that can be used immediately for purchased products and payment amounts, as well as the provision of incentives on shopping sites and apps. (SHP) or other services may be granted.

Moreover, the content of the word-of-mouth posting is not limited to one, but may be multiple. The server device 100 may allow users to post reviews in various categories regarding the residential property from different viewpoints. Additionally, the server device 100 may request posting of reviews in various categories. Then, the server device 100 may change the content of the incentive depending on the number of categories of posted reviews. At this time, the server device 100 may make it possible to arbitrarily select the category of the review using tags, checkboxes, etc., so that the user posting the review can select which category to post the review.

Examples of review categories include ``Room itself'', ``Design and appearance'', ``Management and care'', ``Atmosphere of residents'', ``Shared facilities and equipment'', ``Surrounding facilities and transportation'', and ``Childcare and lifestyle''. There are nine perspectives in total: ``Environment,'' ``Security/Safety,'' and ``Local Community.'' For example, the server device 100 provides a coupon granting condition of 500 yen (up to 1,000 yen) if you complete a review of at least 30 characters from at least 4 of the above 9 viewpoints for one apartment building. may be added in real time. Furthermore, when requesting to post a review, the server device 100 may request that the content of the review post include one of the above nine viewpoints as a keyword.

This embodiment utilizes the user information of user U held by the server device 100, requests user U to post a review of the residential property to be the delivery destination on the purchase screen of the shopping site/application (SHP), and We use purchase history (delivery history) to confirm and guarantee that the user actually lives there before asking them to post a review, and we ask them to post a review by presenting a coupon from a shopping site/app (SHP) to other services. (Real estate services) to induce and promote word-of-mouth posting, and to apply shopping site/application (SHP) coupons in the process of purchasing products on the condition of posting reviews on other services (Real estate services). It has characteristics.

In addition, if users become aware that by posting a review of a residential property, they will be given a shopping site/application (SHP) coupon, and that by immediately applying the coupon they can purchase products at a lower price than usual, they will be more likely to purchase products. It is expected that the number of users who will actively use the shopping site / application (SHP) when considering it will increase, so not only real estate services that collect reviews, but also the shopping site / application (SHP) side. There are benefits. In other words, there are benefits for users, real estate services, and shopping sites/apps (SHPs).

[1-2. Screen transition〕
FIG. 2 is an explanatory diagram showing an example of screen transition for posting a review. For example, as shown in FIG. 2, the server device 100 displays a product details page of a shopping site/application (SHP) on the terminal device 10 of the user U, and displays a request for posting reviews along with a coupon on the product details page. (Step S11). Note that, in reality, the page is not limited to the product details page, but may be a product review posting page or the like.

Next, if the user U agrees to post a review, the server device 100 transitions from the product details page on the shopping site/application (SHP) side to the condominium selection map page on the real estate service side, and A map is displayed on the device 10 (step S12). At this time, the server device 100 may clearly indicate (the location of) the user U's apartment on the map using a pin, highlighted display, or the like. User U operates the terminal device 10 to select and designate his or her condominium (the residential property for which a review is to be posted) from the displayed map. Note that in reality, the transition is not limited to the condominium selection map page on the real estate service side, but may also be a transition to the product destination (delivery destination) selection map page on the shopping site/app (SHP) side. It may also be the activation of a map site/application that can be linked with a shopping site/application (SHP) or real estate service.

Next, when the user U selects an apartment on the map, the server device 100 transitions to an apartment review submission page regarding the apartment (step S13). In reality, the server device 100 skips the above-mentioned condominium selection map page and directly selects the condominium related to the condominium corresponding to the registered address of user U from the product details page on the shopping site/application (SHP) side. You may transition to the review posting page. The user U operates the terminal device 10 on the condominium review posting page of the real estate service to input (describe) the content of the posted review regarding the condominium.

Next, when the user U inputs the contents of the review about the condominium and presses the input completion button, the server device 100 transitions to the condominium review confirmation page (step S14). The user U operates the terminal device 10 to check the contents of the review posted by the user regarding the condominium.

Next, when the user U confirms the posted review content and presses a confirmation completion button, the server device 100 executes the review posting, posts the review posted by the user U on the apartment review posting page, and , issues a coupon to user U, and completes a series of processes (step S15). At this time, the server device 100 may display a review submission/coupon issuance completion page on the user U's terminal device 10, indicating that the series of processing has been completed. Note that the apartment review publication page may be the same page as the above-mentioned apartment review posting page.

After that, the server device 100 displays the product details page of the shopping site application (SHP) again on the terminal device 10 of the user U (step S16). In other words, the user returns to the (original) product details page before the review was posted. The issued coupon can be applied immediately on the product details page.

[1-3. Purchaser's residence status]
FIG. 3 is a diagram showing an example of the housing situation of a purchaser of a shopping site/application (SHP). As shown in Figure 3, 30% of shopping site/application (SHP) purchasers use their registered home address as the shopping site/application (SHP) product delivery address and live in an apartment. are doing.

Assuming that the number of annual users of the shopping site/app (SHP) is estimated at 20 million, even if only 30% of them use it, there is a possibility that up to 6 million people/year will post apartment reviews. be. The collaboration between the shopping site/application (SHP) and the real estate service according to this embodiment is advantageous in the distribution transaction of the shopping site/application (SHP) due to the advantage of distributing coupons in response to posted reviews of the home condominium and discounts due to immediate application of the coupons. It can be an extremely effective measure for maximizing gross gross value (GMV) and creating reviews for the 2.28 million condominiums that exist nationwide.

Note that this embodiment can be used for all services related to reviews and Q&A. For example, it can be used for condominium reviews (real estate services), reviews of nearby restaurants (food and beverage services), reviews of nearby facilities (facility guidance services), and the like.

[1-4. Additional notes]
Note that in order to prevent users from repeatedly posting reviews with the same content in order to obtain incentives, the server device 100 allows the same user to post reviews only once (or several times) per residential property (one property). times). That is, the server device 100 may set a limit on the number of times the same user can post reviews about the same residential property.

Alternatively, the server device 100 may present and provide incentives to the same user only once (or several times) per residential property (one property). For example, the server device 100 may present and provide an incentive only the first time (or several times) when the same user posts a review about the same residential property. That is, the server device 100 may set a limit on the number of times the same user can present and provide incentives for posting reviews about the same residential property. At this time, the server device 100 may set a limit on the number of times only the incentive can be presented and provided, and the user can post reviews for the same residential property as many times as desired (unlimited). Further, the server device 100 may provide an incentive only once to each user during the campaign period.

Alternatively, the server device 100 may gradually reduce the incentive for second and subsequent word-of-mouth postings of the same residential property by the same user. Further, the server device 100 may overwrite (update) reviews of the same residential property by the same user. If there are reviews with the same or similar content, there is little point in displaying them twice, but if there are reviews with opposite or contradictory content, the latest posting is considered to be more reflective of the current situation. Of course, past word-of-mouth reviews are also valuable as information that allows us to understand the changes and history of the status of residential properties, so you may leave them in some form such as past logs.

In addition, on the product purchase screen of e-commerce, the server device 100 further determines the number of reviews regarding the residential property of user U who is the product purchaser, and if the residential property has a small number of reviews, the server device 100 displays the product purchase screen on the product purchase screen. A request for posting a review regarding the residential property of the user U may be displayed. That is, if the number of reviews regarding the user U's residential property does not satisfy a predetermined condition, the server device 100 may display a request for posting reviews regarding the user U's residential property on the product purchase screen.

Note that the number of reviews of a residential property may be for each building or for each room. In addition, residential properties with a small number of reviews are residential properties with less than a predetermined number of reviews (10 or less, below average, etc.), or residential properties with a relatively small number of reviews (10% of the number of reviews of the property with the most reviews). (e.g.) Residential properties, etc.

Alternatively, the server device 100 may present and provide different incentives for posting reviews depending on the current number of reviews for the property where user U resides. In other words, a request for posting reviews may be requested by presenting different incentives depending on the current number of reviews for the property where user U resides. At this time, the server device 100 may present and provide a higher (predominant) incentive as the number of current reviews for the residential property of the user U is smaller.

Further, on the product purchase screen of electronic commerce, the server device 100 further determines whether the residential property of the user U who is the product purchaser is an apartment, and if it is an apartment, the server device 100 displays the corresponding product purchase screen on the product purchase screen. A request for posting a review regarding the residential property of user U may be displayed.

Alternatively, on the product purchase screen of e-commerce, the server device 100 further determines whether the residential property of user U, who is the product purchaser, is a condominium or a detached house, and posts reviews based on whether it is a condominium or a detached house. Different incentives may be presented/provided to the users. In other words, different incentives may be presented for requests to post reviews for apartments and detached houses.

In addition, on the product purchase screen of e-commerce, the server device 100 further determines whether the property of user U, who is the purchaser of the product, is rented or owns the property, and posts reviews based on whether the property is rented or owned. Different incentives may be presented/provided to the users. In other words, different incentives may be presented for requests to post reviews depending on whether the user is renting or owning a home.

At this time, the server device 100 stores not only the registered housing information (user information) of the user U who is the purchaser of the product, but also information regarding the housing loan (contract/balance) of the user U, real estate registration of the user U. It may be determined whether the user U's residential property is a rental property or an owned home based on information regarding (land/building).

The server device 100 further displays information about the registered workplace (office, store, facility, etc.) of the user U, who is the product purchaser, on the product purchase screen of the e-commerce transaction. In addition to displaying a request to post a review regarding the real estate (property) of U's workplace, the incentive provided for posting a review and the benefits thereof are presented, and the user U is able to post a review in response to the request to post a review. If the user U does so, an incentive will be given to the user U.

At this time, if the registered home/residence address information of the user U who is the product purchaser does not match the product shipping address in the purchase history on the product purchase screen of the e-commerce transaction, the server device 100 It is determined whether the registered workplace address information of user U matches the product shipping address in the purchase history, and if it matches, a request to post a review regarding the real estate (property) of the workplace of user U is displayed on the product purchase screen. At the same time, we will present the incentives that will be given for posting reviews and the benefits thereof, and if the user U posts a review in response to the review request, we will provide an incentive to the user U. may be given.

That is, on the product purchase screen of e-commerce, the server device 100 further sends a request for posting reviews regarding real estate (property) other than the user's home based on user U's registered address information other than the home (workplace, parents' home, etc.). In addition to displaying the incentives provided for posting reviews and the benefits thereof, if the user U posts a review in response to the review request, the user Incentives may also be provided.

In addition, if there is a history of changes in the address information of the user U, who is the product purchaser, of his or her home/residence due to moving, relocation, real estate sales, home purchases, etc., the server device 100 displays the product purchase screen of the e-commerce transaction. In addition, based on the change history of user U's address information, it displays a request to post a review regarding a residential property where user U has lived in the past (immediately, within the past few years, etc.), and also responds to reviews posted. If the user U submits a review in response to the review request, the user U may be given an incentive. good. That is, the server device 100 may find a user who "lived in the past" at the residential property instead of a user who "currently lives there" and requests the user to post a review.

[1-5. summary〕
As mentioned above, since the conversion rate (request for materials) in real estate services is significantly higher when there are reviews, there is a desire to collect reviews related to the user's address (residential property).

In this embodiment, the server device 100 acquires the address information of the user U of the first service used in the first service (electronic commerce, etc.), and based on the address indicated by the address information, the server device 100 2. The user U who requests posting information (such as word-of-mouth posting regarding residential property) for a service (real estate service, etc.) is determined, and the determined user U is requested to post the posted information.

For example, the server device 100 provides the user U's terminal device 10 with screen information for posting the posted information as a request to post the posted information. At this time, the server device 100 may display an input field (post field) for posting posted information on the terminal device 10 of the user U, or may cause the server device 100 to display a transition to a posting screen for posting posted information. You can.

Further, the server device 100 issues a posting request when the address information associated with the user identification information available in the first service and the second service matches the address information used in the first service. . At this time, the server device 100 may issue a posting request when the first service is used using address information linked to user identification information (user ID).

In this embodiment, since the address is known from the shopping history, it is possible to request a user to post a review regarding the address. Also, a request is made to a person who has registered a user ID and whose product delivery address is the address registered with the user ID. That is, the address targeted for the review posting request is the registered address of the user ID.

Further, the server device 100 may request users who have registered building/condominium names to post reviews. Furthermore, when a user is about to purchase a product, information may be provided that provides a coupon if the user posts a review.

Furthermore, the server device 100 may find "users who lived in the past" rather than "users who currently live" at a specific address and request them to post reviews. For example, you may change the wording of the review request, such as "You lived here before."

In addition, the server device 100 collects and publishes only the review posts of users who have lived there in the past, since publishing the review posts of users who currently live there may cause problems with the user's privacy and personal information. You can do it like this. Additionally, reviews submitted by users who currently live may not be made public until the user's registered address is changed to a different address.

Further, the server device 100 may distribute coupons for each combination of "the apartment where you currently live" and "the apartment where you lived before." Further, the server device 100 may be configured such that once a user writes a review about a certain condominium, the server device 100 does not issue a coupon even if the user writes a review about the same condominium.

Furthermore, the server device 100 may request not only people who lived in the apartment for which reviews are desired, but also people who lived around the apartment to post reviews regarding the apartment.

Additionally, the server device 100 may request posting of reviews regarding condominiums in ordinance-designated cities or condominiums in places with a large population. Further, the server device 100 may request posting of reviews regarding condominiums for which the number of posted reviews is small. For example, the server device 100 may request people who lived in an apartment with few recent reviews or people who lived around the apartment to post reviews regarding the apartment.

Additionally, the server device 100 may request people who lived in apartments with few negative reviews or people who lived around the apartments to post reviews regarding the apartments.

The server device 100 may also request reviews from people who purchased the product within a predetermined period (for example, within the last five years).

Further, the server device 100 may request the user to post reviews regarding facilities near the user's address, or may request posts regarding the area.

Further, if the registered address of the user ID, the shopping delivery address, and the address of the real estate database do not match, the server device 100 may check whether the condominium name is in English, katakana, extended, etc. , content (such as a map) that allows users who post reviews to select an apartment may be displayed.

[2. Configuration example of information processing system]
Next, the configuration of the information processing system 1 including the server device 100 according to the embodiment will be described using FIG. 4. FIG. 4 is a diagram illustrating a configuration example of the information processing system 1 according to the embodiment. As shown in FIG. 4, the information processing system 1 according to the embodiment includes a terminal device 10 and a server device 100. These various devices are connected via a network N so that they can communicate by wire or wirelessly. The network N is, for example, a LAN (Local Area Network) or a WAN (Wide Area Network) such as the Internet.

Furthermore, the number of devices included in the information processing system 1 shown in FIG. 4 is not limited to what is illustrated. For example, in FIG. 4, only one terminal device 10 is shown for simplification of illustration, but this is just an example and is not limited, and there may be two or more terminal devices.

The terminal device 10 is an information processing device used by the user U. For example, the terminal device 10 may be a smart device such as a smartphone or a tablet terminal, a mobile phone such as a feature phone, a PC (Personal Computer), a PDA (Personal Digital Assistant), or a game device with a communication function. These include devices, AV equipment, car navigation systems, wearable devices such as smart watches and head-mounted displays, and smart glasses. Further, the terminal device 10 may be a house/building, a car, a home appliance, an electronic device, etc. compatible with IOT (Internet of Things).

The terminal device 10 also supports wireless communication networks such as LTE (Long Term Evolution), 4G (4th Generation), and 5G (5th Generation), Bluetooth (registered trademark), and wireless LAN (Local The server device 100 can be connected to the network N via short-range wireless communication such as an area network) and can communicate with the server device 100.

The server device 100 is, for example, a computer such as a PC or a blade server, or a mainframe or a workstation. Note that the server device 100 may be realized by cloud computing.

[3. Configuration example of terminal device]
Next, the configuration of the terminal device 10 will be explained using FIG. 5. FIG. 5 is a diagram showing a configuration example of the terminal device 10. As shown in FIG. As shown in FIG. 5, the terminal device 10 includes a communication section 11, a display section 12, an input section 13, a positioning section 14, a sensor section 20, a control section 30 (controller), and a storage section 40. Be prepared.

(Communication Department 11)
The communication unit 11 is connected to a network N (see FIG. 4) by wire or wirelessly, and transmits and receives information to and from the server device 100 via the network N. For example, the communication unit 11 is realized by a NIC (Network Interface Card), an antenna, or the like.

(Display section 12)
The display unit 12 is a display device that displays various information such as position information. For example, the display unit 12 is a liquid crystal display (LCD) or an organic electro-luminescent display (EL display). Further, the display unit 12 is a touch panel type display, but is not limited to this.

(Input section 13)
The input unit 13 is an input device that receives various operations from the user U. For example, the input unit 13 includes buttons for inputting characters, numbers, and the like. Note that the input unit 13 may be an input/output port (I/O port), a USB (Universal Serial Bus) port, or the like. Further, when the display section 12 is a touch panel display, a part of the display section 12 functions as the input section 13. Further, the input unit 13 may be a microphone or the like that receives voice input from the user U. The microphone may be wireless.

(Positioning unit 14)
The positioning unit 14 receives a signal (radio wave) sent from a GPS (Global Positioning System) satellite, and based on the received signal, determines position information (for example, latitude and longitude). That is, the positioning unit 14 positions the terminal device 10. Note that GPS is just one example of GNSS (Global Navigation Satellite System).

Further, the positioning unit 14 can measure the position using various methods other than GPS. For example, the positioning unit 14 may use various communication functions of the terminal device 10 to measure the position as an auxiliary positioning means for position correction and the like, as described below.

(Wi-Fi positioning)
For example, the positioning unit 14 positions the terminal device 10 using the Wi-Fi (registered trademark) communication function of the terminal device 10 or the communication network provided by each communication company. Specifically, the positioning unit 14 performs Wi-Fi communication, etc., and determines the position of the terminal device 10 by measuring the distance to nearby base stations and access points.

(Beacon positioning)
Further, the positioning unit 14 may use the Bluetooth (registered trademark) function of the terminal device 10 to measure the position. For example, the positioning unit 14 measures the position of the terminal device 10 by connecting to a beacon transmitter connected by a Bluetooth (registered trademark) function.

(geomagnetic positioning)
Furthermore, the positioning unit 14 positions the terminal device 10 based on the geomagnetic pattern of the structure measured in advance and the geomagnetic sensor included in the terminal device 10 .

(RFID positioning)
Further, for example, if the terminal device 10 has an RFID (Radio Frequency Identification) tag function equivalent to a contactless IC card used at station ticket gates, stores, etc., or has a function to read an RFID tag. In this case, the location where the terminal device 10 used the terminal device 10 is recorded together with the information that the payment was made. The positioning unit 14 may measure the position of the terminal device 10 by acquiring such information. Further, the position may be determined by an optical sensor, an infrared sensor, or the like provided in the terminal device 10.

The positioning unit 14 may position the terminal device 10 using one or a combination of the above-mentioned positioning means, if necessary.

(sensor section 20)
The sensor unit 20 includes various sensors mounted on or connected to the terminal device 10. Note that the connection may be a wired connection or a wireless connection. For example, the sensors may be a detection device other than the terminal device 10, such as a wearable device or a wireless device. In the example shown in FIG. 5, the sensor unit 20 includes an acceleration sensor 21, a gyro sensor 22, an atmospheric pressure sensor 23, an air temperature sensor 24, a sound sensor 25, an optical sensor 26, a magnetic sensor 27, and an image sensor ( camera) 28.

Note that each of the sensors 21 to 28 described above is merely an example and is not limited to the above. That is, the sensor section 20 may be configured to include a portion of each of the sensors 21 to 28, or may include other sensors such as a humidity sensor in addition to or instead of each of the sensors 21 to 28. .

The acceleration sensor 21 is, for example, a three-axis acceleration sensor, and detects the physical movement of the terminal device 10, such as the moving direction, speed, and acceleration of the terminal device 10. The gyro sensor 22 detects physical movements of the terminal device 10 such as tilt in three axes directions based on the angular velocity of the terminal device 10 and the like. The atmospheric pressure sensor 23 detects the atmospheric pressure around the terminal device 10, for example.

Since the terminal device 10 is equipped with the above-mentioned acceleration sensor 21, gyro sensor 22, atmospheric pressure sensor 23, etc., it is possible to implement technologies such as pedestrian autonomous navigation (PDR) using these sensors 21 to 23, etc. It becomes possible to measure the position of the terminal device 10 using the . This makes it possible to obtain indoor position information that is difficult to obtain using positioning systems such as GPS.

For example, a pedometer using the acceleration sensor 21 can calculate the number of steps, walking speed, and distance walked. Furthermore, by using the gyro sensor 22, it is possible to know the direction of travel of the user U, the direction of the line of sight, and the inclination of the user's body. Further, from the atmospheric pressure detected by the atmospheric pressure sensor 23, it is also possible to know the altitude and the number of floors where the terminal device 10 of the user U is located.

The temperature sensor 24 detects, for example, the temperature around the terminal device 10. The sound sensor 25 detects, for example, sounds around the terminal device 10. The optical sensor 26 detects the illuminance around the terminal device 10 . The magnetic sensor 27 detects, for example, the earth's magnetism around the terminal device 10. The image sensor 28 captures an image of the surroundings of the terminal device 10.

The above-mentioned atmospheric pressure sensor 23, temperature sensor 24, sound sensor 25, optical sensor 26, and image sensor 28 each detect atmospheric pressure, temperature, sound, and illuminance, and capture images of the surroundings, so that the terminal device 10 It is possible to detect the surrounding environment and situation. Furthermore, it is possible to improve the accuracy of the location information of the terminal device 10 based on the environment and situation around the terminal device 10.

(Control unit 30)
The control unit 30 includes, for example, a microcomputer having a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM, an input/output port, etc., and various circuits. Further, the control unit 30 may be configured with hardware such as an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array). The control section 30 includes a transmitting section 31, a receiving section 32, and a processing section 33.

(Transmission unit 31)
The transmitting unit 31 receives, for example, various information input by the user U using the input unit 13, various information detected by the sensors 21 to 28 mounted on or connected to the terminal device 10, and information measured by the positioning unit 14. The location information of the terminal device 10 and the like can be transmitted to the server device 100 via the communication unit 11.

(Receiving unit 32)
The receiving unit 32 can receive various information provided from the server device 100 and requests for various information from the server device 100 via the communication unit 11 .

(Processing unit 33)
The processing unit 33 controls the entire terminal device 10, including the display unit 12 and the like. For example, the processing unit 33 can output various information transmitted by the transmitting unit 31 and various information received from the server device 100 by the receiving unit 32 to the display unit 12 for display.

(Storage unit 40)
The storage unit 40 is realized by, for example, a semiconductor memory element such as a RAM (Random Access Memory) or a flash memory, or a storage device such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or an optical disk. Ru. The storage unit 40 stores various programs, various data, and the like.

[4. Configuration example of server device]
Next, the configuration of the server device 100 according to the embodiment will be described using FIG. 6. FIG. 6 is a diagram showing a configuration example of the server device 100 according to the embodiment. As shown in FIG. 6, the server device 100 includes a communication section 110, a storage section 120, and a control section 130.

(Communication Department 110)
The communication unit 110 is realized by, for example, a NIC (Network Interface Card). Further, the communication unit 110 is connected to the network N (see FIG. 4) by wire or wirelessly.

(Storage unit 120)
The storage unit 120 is realized by, for example, a semiconductor memory element such as a RAM (Random Access Memory) or a flash memory, or a storage device such as an HDD, an SSD, or an optical disk. As shown in FIG. 6, the storage unit 120 includes a user information database 121, a history information database 122, and a posted information database 123.

(User information database 121)
The user information database 121 stores user information regarding the user U. For example, the user information database 121 stores various information such as user U's attributes. FIG. 7 is a diagram showing an example of the user information database 121. In the example shown in FIG. 7, the user information database 121 has items such as "user ID (identifier),""age,""gender,""home,""worklocation," and "interest."

“User ID” indicates identification information for identifying user U. Note that the "user ID" may be user U's contact information (telephone number, email address, etc.), or may be identification information for identifying user U's terminal device 10.

Moreover, "age" indicates the age of the user U identified by the user ID. Note that the "age" may be information indicating the specific age of the user U (for example, 35 years old, etc.), or may be information indicating the age of the user U (for example, 30s, etc.) . Alternatively, the "age" may be information indicating the date of birth of the user U, or may be information indicating the generation of the user U (for example, born in the 1980s). Furthermore, “gender” indicates the gender of the user U identified by the user ID.

Moreover, "home" indicates the location information of the home of the user U identified by the user ID. In the example shown in FIG. 7, "home" is illustrated as an abstract code such as "LC11", but it may also be latitude/longitude information or the like. Furthermore, for example, "home" may be a region name or address.

Moreover, "work place" indicates the location information of the work place (school in the case of a student) of the user U identified by the user ID. In the example shown in FIG. 7, the "work location" is illustrated as an abstract code such as "LC12," but it may also be latitude and longitude information. Further, for example, the "work location" may be a region name or address.

Moreover, "interest" indicates the interest of the user U identified by the user ID. That is, "interest" indicates an object in which the user U identified by the user ID has a high interest. For example, "interest" may be a search query (keyword) that the user U inputs into a search engine. In the example shown in FIG. 7, one "interest" is shown for each user U, but there may be a plurality of "interests".

For example, in the example shown in FIG. 7, the age of the user U identified by the user ID "U1" is "20s", and the gender is "male". Further, for example, the user U identified by the user ID "U1" indicates that his home is "LC11". Further, for example, the user U identified by the user ID "U1" indicates that the work location is "LC12". Further, for example, the user U identified by the user ID "U1" indicates that he is interested in "sports."

Here, in the example shown in FIG. 7, abstract values such as "U1", "LC11", and "LC12" are used for illustration, but "U1", "LC11", and "LC12" have specific values. It is assumed that information such as character strings and numerical values is stored. Below, abstract values may be illustrated in diagrams related to other information as well.

Note that the user information database 121 is not limited to the above, and may store various information depending on the purpose. For example, the user information database 121 may store various information regarding the terminal device 10 of the user U. In addition, the user information database 121 includes information such as demographic (demographic attributes), psychographic (psychological attributes), geographic (geographical attributes), behavioral (behavioral attributes), etc. of user U. Information regarding attributes may also be stored. For example, the user information database 121 includes name, family composition, place of birth (locality), occupation, position, income, qualifications, type of residence (single-family house, condominium, etc.), presence or absence of a car, commuting/commuting time, commuting/commuting, etc. Memorizes information such as routes, commuter pass sections (stations, lines, etc.), frequently used stations (other than the stations closest to your home or work), lessons (location, time zone, etc.), hobbies, interests, lifestyle, etc. You can.

(History information database 122)
The history information database 122 stores various information related to history information (log data) indicating the actions of the user U. FIG. 8 is a diagram showing an example of the history information database 122. In the example shown in FIG. 8, the history information database 122 has items such as "user ID", "location history", "search history", "browsing history", "purchase history", and "posting history".

“User ID” indicates identification information for identifying user U. Further, “position history” indicates a position history that is a history of the user U's position and movement. Further, “search history” indicates a search history that is a history of search queries input by the user U. In addition, “browsing history” indicates a browsing history that is a history of contents that the user U has viewed. Moreover, "purchase history" indicates a purchase history that is a history of purchases by user U. Moreover, "posting history" indicates a posting history that is a history of postings by user U. Note that the "posting history" may include questions regarding user U's belongings.

For example, in the example shown in FIG. 8, user U identified by user ID "U1" moves as per "location history #1", searches as per "search history #1", and searches as per "view history #1". This indicates that the content is viewed according to "history #1", a predetermined product, etc. is purchased at a predetermined store etc. according to "purchase history #1", and the content is posted according to "post history #1".

Here, in the example shown in FIG. 8, abstracts such as "U1", "location history #1", "search history #1", "browsing history #1", "purchase history #1" and "posting history #1" are used. Although the figures are illustrated using ``U1'', ``Location history #1'', ``Search history #1'', ``Browsing history #1'', ``Purchase history #1'' and ``Posting history #1'', It is assumed that information such as specific character strings and numerical values is stored.

Note that the history information database 122 is not limited to the above, and may store various information depending on the purpose. For example, the history information database 122 may store the user U's usage history of a predetermined service. Further, the history information database 122 may store the user U's visit history to a physical store, visit history to a facility, or the like. Further, the history information database 122 may store the payment history of user U's payment using the terminal device 10 (electronic payment).

(Posted information database 123)
The posted information database 123 stores various information regarding user U's word-of-mouth posting. FIG. 9 is a diagram showing an example of the posted information database 123. In the example shown in FIG. 9, the posted information database 123 has items such as "user ID", "home", "delivery destination", "residence type", "review posting", and "coupon".

“User ID” indicates identification information for identifying user U. Moreover, "home" indicates address information of user U's home. Further, "delivery destination" indicates address information of a delivery destination (product destination) included in user U's e-commerce purchase history. Moreover, "residence type" indicates the user U's residence type. That is, it indicates (the form of) the residential property located at the address indicated by the user U's home address information. Further, “posted word-of-mouth” indicates the contents of the posted word-of-mouth about the residential property of user U and/or whether or not the word-of-mouth has been posted. Note that the word-of-mouth submissions may be classified by word-of-mouth category or viewpoint. Moreover, "coupon" indicates the content of a coupon that is provided (distributed) in response to a review submission and/or whether or not the coupon is provided.

For example, in the example shown in FIG. 9, the user U identified by the user ID "U1" has a home address of "LC11" and a delivery destination (product destination) address of "LC11". The residence type of user U's residential property indicated by the address is "condominium", and user U posted "review post #1" regarding the condominium where user U resides, and was given "coupon #1" as an incentive. Show that.

Here, in the example shown in FIG. 9, abstract values such as "U1", "LC11", "review post #1", and "coupon #1" are used, but "U1", "LC11", It is assumed that information such as specific character strings and numerical values is stored in "Review Post #1" and "Coupon #1." Below, abstract values may be illustrated in diagrams related to other information as well.

Note that the posted information database 123 is not limited to the above, and may store various types of information depending on the purpose. For example, the posted information database 123 may store information regarding the number of reviews posted for each real estate (property). Further, the posted information database 123 may store information regarding shopping site applications (SHP) and real estate services.

(Control unit 130)
Returning to FIG. 6, the explanation will be continued. The control unit 130 is a controller, and controls the server device 100 using, for example, a CPU (Central Processing Unit), an MPU (Micro Processing Unit), an ASIC (Application Specific Integrated Circuit), or an FPGA (Field Programmable Gate Array). This is realized by executing various programs (corresponding to an example of an information processing program) stored in an internal storage device using a storage area such as a RAM as a work area. In the example shown in FIG. 6, the control unit 130 includes an acquisition unit 131, a determination unit 132, a provision unit 133, a reception unit 134, a provision unit 135, and a payment processing unit 136.

(Acquisition unit 131)
The acquisition unit 131 acquires a search query input by user U (user). For example, when the user U inputs a search query into a search engine or the like and performs a keyword search, the acquisition unit 131 acquires the search query via the communication unit 110. That is, the acquisition unit 131 acquires, via the communication unit 110, a keyword input by the user U into a search window of a search engine, site, or application.

The acquisition unit 131 also acquires user information regarding the user U via the communication unit 110. For example, the acquisition unit 131 acquires identification information indicating the user U (user ID, etc.), location information of the user U, attribute information of the user U, etc. from the terminal device 10 of the user U. Further, the acquisition unit 131 may acquire identification information indicating the user U, attribute information of the user U, etc. at the time of user U's user registration. The acquisition unit 131 then registers the user information in the user information database 121 of the storage unit 120.

Further, the acquisition unit 131 acquires various types of history information (log data) indicating the behavior of the user U via the communication unit 110. For example, the acquisition unit 131 acquires various types of history information indicating the behavior of the user U from the terminal device 10 of the user U or from various servers based on the user ID or the like. The acquisition unit 131 then registers various types of history information in the history information database 122 of the storage unit 120.

At this time, the acquisition unit 131 acquires the address information of the user U (user) of the first service used in the first service. For example, the acquisition unit 131 acquires the address information of the product destination (delivery destination) in the usage history (purchase history) of the shopping site/application (SHP) of the user U.

(Decision unit 132)
The determining unit 132 determines the user U who requests posting information for the second service related to residence based on the address indicated by the address information.

For example, if the registered address information of the user U and the address information used in the first service match for the user U who is using the first service, the determining unit 132 may post the posted information. This is determined as the user U who makes the request.

At this time, the determining unit 132 provides the user U who is using the first service with the registered address information linked to the user U identification information common to the first service and the second service, and the first service. If the address information matches the address information actually used in the past in the service, the user U may be determined as the user U who requests posting information.

Further, the determining unit 132 determines that when the user U who is currently using the first service uses the first service using the registered address information of the user U, the user U who requests posting information Determine as.

For example, the first service is electronic commerce, the address information of the user U of the first service is the delivery address of the product, and the second service related to housing is a real estate service, which is related to housing. The posted information for the second service is user U's word-of-mouth posting regarding the residential property.

(Providing unit 133)
The providing unit 133 provides the determined user U with information regarding a request for posting information. At this time, the providing unit 133 presents the determined user U with a request to post the posted information as well as information regarding the provision of an incentive in the case of responding to the posting request (as a reward for posting), and Encourage posting.

The information regarding the granting of incentives includes a promise to grant incentives according to the posted content on the condition that posted information is posted, and information regarding the details and merits of the incentives to be granted.

In addition, the providing unit 133 requests the user U who is using the first service to post information to the second service, and also sends information regarding the provision of incentives that can be used immediately in the first service as a reward for posting. and encourage posting information.

Note that the providing unit 133 may be a requesting unit that requests the determined user U to request posting information.

(Reception Department 134)
The reception unit 134 receives registration of posted information from the user U. Furthermore, when accepting registration of posted information, the reception unit 134 records that the posted information has been registered. At this time, the reception unit 134 registers the registration information in the posted information database 123 of the storage unit 120. Further, the reception unit 134 notifies the first service side of the registered review information indicating that the review has been registered. Note that the reception unit 134 may be a part of the acquisition unit 131.

(Giving unit 135)
The granting unit 135 grants a coupon that can be applied immediately in the first service to the user U who posted the posted information in response to the notification of the registered word-of-mouth information. The granting unit 135 then registers information regarding the given coupon in the posted information database 123 of the storage unit 120. Note that the providing section 135 may be a part of the providing section 133.

(Payment processing unit 136)
In the first service, when the user U applies the given coupon, the payment processing unit 136 performs payment processing using the amount after applying the coupon.

[5. Processing procedure]
Next, a processing procedure by the server device 100 according to the embodiment will be described using FIG. 10. FIG. 10 is a flowchart showing the processing procedure according to the embodiment. Note that the processing procedure shown below is repeatedly executed by the control unit 130 of the server device 100.

For example, as shown in FIG. 10, the acquisition unit 131 of the server device 100 receives product information reference in the shopping site application (SHP) from the terminal device 10 of the user U (user) via the communication unit 110. At the same time, user information (user information) and history information of user U are acquired (step S101).

Subsequently, the determining unit 132 of the server device 100 selects user U's registered home/residence address information and usage of the shopping site/application (SHP) on the product purchase screen of the shopping site/application (SHP). The user U who requests the review submission is determined by checking the history (purchase history) (step S102).

At this time, the determining unit 132 uses the address information of user U's registered home/residence in the user information of user U (home/residence of user information) and the shopping site/application of user U ( Check the address information of the product destination (delivery destination) in the usage history (purchase history) of SHP). Then, the determining unit 132 confirms that the address information of the registered home/place of residence of the user U matches the address information of the delivery destination in the usage history (determines whether or not they match). If the address information matches, the determining unit 132 determines that the user U resides in the residential property located at the address indicated by the address information, and determines to request the user U to post a review. .

Subsequently, the providing unit 133 of the server device 100 provides a coupon to the terminal device 10 of the determined user U via the communication unit 110 in accordance with the user U's word-of-mouth registration (review submission) regarding the residential property. At the same time, the information regarding the review registration link for transitioning to the review registration page for performing review registration is provided (step S103).

At this time, on the product purchase screen of the shopping site/application (SHP), the providing unit 133 provides a coupon that can be applied immediately as an incentive for registering a review (posting a review) and the benefits (discount amount and In addition to presenting information indicating the payment amount (after discount), information for displaying a review registration link is also provided. The review registration page is, for example, the condominium review submission page shown in FIG. 2.

Subsequently, the reception unit 134 of the server device 100 registers reviews regarding the residential property of the user U from the terminal device 10 of the user U via the communication unit 110 on the review registration page (inputs the content of posted reviews). (Step S104).

Subsequently, when the receiving unit 134 of the server device 100 receives the word-of-mouth registration regarding the residential property of the user U, it records that the word-of-mouth has been registered regarding the residential property of the user U (step S105).

Subsequently, the reception unit 134 of the server device 100 notifies the shopping site application (SHP) of review registered information indicating that the review has been registered (step S106).

In this embodiment, the server device 100 processes both the processing on the shopping site/application (SHP) side and the processing on the real estate service side. Another server device may perform the processing. In this case, the reception unit 134 transmits the registered word-of-mouth information to the server device on the shopping site application (SHP) side via the communication unit 110.

Subsequently, the providing unit 135 of the server device 100 sends a user U who has registered a review (posted a review) on the product purchase screen of the shopping site/application (SHP) according to the registered review information from the real estate service side. A coupon that can be applied immediately is given to the user (step S107).

Subsequently, when the user U purchases a product by applying the given coupon on the product purchase screen of the shopping site/application (SHP), the payment processing unit 136 of the server device 100 processes the payment using the amount after applying the coupon. Processing is performed (step S108).

[6. Modified example]
The terminal device 10 and server device 100 described above may be implemented in various different forms other than the above embodiments. Therefore, a modification of the embodiment will be described below.

In the above embodiment, part or all of the processing executed by the server device 100 may actually be executed by the terminal device 10. For example, the process may be completed stand-alone (by the terminal device 10 alone). In this case, it is assumed that the terminal device 10 has the functions of the server device 100 in the above embodiment. Further, in the embodiment described above, since the terminal device 10 cooperates with the server device 100, it appears to the user U that the terminal device 10 is also executing the processing of the server device 100. That is, from another point of view, it can be said that the terminal device 10 includes the server device 100.

Furthermore, in the above embodiment, the server device 100 makes a request to post a review on the product purchase screen, but in reality, the review post request itself is sent to a screen other than the purchase screen on the shopping site (for example, on the shopping site It may be posted on the top page or my page, or it may be distributed by email.

Further, in the above embodiment, the server device 100 registers the user U in the user information (user information) of the user U who has responded to a review posting request in the past (user U with a review posting history). Each time the address information of a completed home/place of residence (home/place of residence in user information) is updated, the user U may be requested to post a review regarding the residential property. This is because if the user U has responded to a request to post a review in the past, there is a high possibility/probability that the user U will also respond to a request to post a review regarding a new residential property.

Furthermore, in the above embodiment, the server device 100 searches not only the residential property of the user U, but also apartments, etc. in the vicinity of the user U's home (within a radius of 500 meters from the home, etc.) based on the address indicated by the address information. You may also be able to post reviews about the site.

Furthermore, in the above embodiment, the user U (user) who is the other party to the review posting request is not limited to a natural person, but may be a corporation. For example, the user U to whom the review posting request is made may be a representative of a corporation, a person in charge of SNS, etc., or a representative of an organization other than a corporation, a person in charge of SNS, etc. In other words, you may post reviews under the name of a corporation or organization.

In the above embodiment, the server device 100 also posts reviews about the residential property of the user U, such as "the room itself", "design/exterior", "management/maintenance", "atmosphere of residents", etc. You can post evaluations (e.g., 5-point rating) on all nine aspects: "shared facilities and equipment," "surrounding facilities and transportation," "childcare and living environment," "security and safety," and "local community." You can do it like this. Further, the server device 100 may automatically calculate/estimate the evaluations for all nine viewpoints from the contents of the review submissions using machine learning or the like.

Further, in the above embodiment, the server device 100 may request the user U to post a review depending on the period of residence. For example, the server device 100 may request users U who have lived for a predetermined number of years or more (for example, three or more years, five or more years, etc.) to post reviews. Furthermore, regarding the period of residence of user U, it starts from the registration date/update date of address information of user U's home/place of residence (home/place of residence in user information) in user information (user information) of user U. You can start counting. At this time, the server device 100 may change the content of the incentive provided according to the period of residence of the user U. Alternatively, the server device 100 may request the user U who has posted a review at least once to post a review every year/every few years. Even if you live in the same property, your impressions and evaluation of the property may change as you live there for a long time.

Furthermore, in the above embodiment, the server device 100 acquires not only the delivery destination information of the shopping site/application (SHP) but also the address information at the time of registration/contract of various sites/applications, and Confirm that the address information of User U's registered home/residence in the information matches the address information at the time of registration/contract for various sites/apps (determine whether they match), and then update the address information. If they match, a request to post a review regarding the property where the user U resides may be requested.

Furthermore, in the above embodiment, the server device 100 acquires address change information of various sites/applications in addition to delivery destination information of a shopping site/application (SHP), and acquires address change information of various sites/applications, Confirm that U's updated home/residence address information matches the new address information in the address change information on various sites/apps (determine whether they match), and confirm that the address information is correct. If they match, a request may be made to post a review regarding the property where the user U resides.

For example, the server device 100 acquires address information at the time of online electricity, gas, water, etc. registration/contract with credit cards, banks, securities companies, etc., and address change information when moving for these services. Good too. In addition, when user U makes an online estimate or request for a moving company, the server device 100 acquires current (before moving) address information, and obtains address information of user U's registered home/place of residence. and the obtained current (before moving) address information match, and if the address information matches, you may request user U to post a review regarding the property he or she currently resides in (before moving). .

In addition, in the above embodiment, when the address information matches, the server device 100 does not immediately request a review posting request, but after a predetermined period (for example, 3 months, etc.) has passed, You may also request to post a review. This is because, in cases such as when user U has just moved, there is a possibility that the user U is posting a review based on their expectations and beliefs about their new home, rather than posting a review that reflects the actual living situation.

Furthermore, in the above embodiment, if the user U is living in a so-called "hotel", the residential property of the user U may be an accommodation facility or the like. At this time, the server device 100 may select only the user U who lives in a hotel from the address information and request the user U to post a review regarding the hotel or room where the user U resides. Further, the server device 100 may select only users U who live not only in hotels but also in villas and resorts from the address information and request them to post reviews regarding the residence where the user U lives. good. Furthermore, if user U chooses a work style such as workcation or nomadic working and moves from place to place, the server device 100 stores address information of user U's registered residence each time. , it may be confirmed that the address information of the delivery destination in the purchase history matches (determines whether or not they match).

[7. effect〕
As described above, the information processing device (terminal device 10 and server device 100) according to the present application includes an acquisition unit that acquires address information of the user U (user) of the first service used in the first service; The present invention is characterized by comprising a determining unit 132 that determines a user U who requests posting information for a second service related to a residence based on the address indicated by the address information.

Further, the information processing device according to the present application further includes a providing unit 133 that provides the determined user U with information regarding a request for posting information.

The providing unit 133 presents the determined user U with a request for posting information and information regarding the provision of incentives.

Further, the providing unit 133 presents the user U who is currently using the first service with a request to post information on the second service, as well as information regarding the provision of incentives that can be immediately used in the first service.

Further, for the user U who is using the first service, the determining unit 132 posts the posted information if the registered address information of the user U and the address information used in the first service match. This is determined as the user U who makes the request.

In addition, the determining unit 132 provides the user U who is using the first service with the registered address information linked to the user U identification information common to the first service and the second service, and the registered address information associated with the user U identification information common to the first service and the second service If the address information matches the address information actually used in the past, the user U is determined as the user U who requests posting information.

In addition, the determining unit 132 determines that when the user U who is currently using the first service uses the first service using the registered address information of the user U, the user U requests the user U to post information. Determine as.

Further, the first service is electronic commerce, the address information of the user U of the first service is the delivery address of the product, and the posted information for the second service related to residence is the property where the user U resides. This is a review post about.

By using any one or a combination of the above-described processes, the information processing device according to the present application can efficiently collect word-of-mouth postings regarding the residential property from residents who actually live in the residential property.

[8. Hardware configuration]
Further, the terminal device 10 and the server device 100 according to the embodiments described above are realized by, for example, a computer 1000 having a configuration as shown in FIG. 11. The following will explain the server device 100 as an example. FIG. 11 is a diagram showing an example of the hardware configuration. The computer 1000 is connected to an output device 1010 and an input device 1020, and a calculation device 1030, a primary storage device 1040, a secondary storage device 1050, an output I/F (Interface) 1060, an input I/F 1070, and a network I/F 1080 are connected to a bus. 1090.

The arithmetic unit 1030 operates based on programs stored in the primary storage device 1040 and the secondary storage device 1050, programs read from the input device 1020, and performs various processes. The arithmetic device 1030 is realized by, for example, a CPU (Central Processing Unit), an MPU (Micro Processing Unit), an ASIC (Application Specific Integrated Circuit), an FPGA (Field Programmable Gate Array), or the like.

The primary storage device 1040 is a memory device such as a RAM (Random Access Memory) that temporarily stores data used by the calculation device 1030 for various calculations. Further, the secondary storage device 1050 is a storage device in which data used by the calculation device 1030 for various calculations and various databases are registered, and includes a ROM (Read Only Memory), an HDD (Hard Disk Drive), and an SSD (Solid Disk Drive). This is realized using flash memory, etc. The secondary storage device 1050 may be a built-in storage or an external storage. Further, the secondary storage device 1050 may be a removable storage medium such as a USB (Universal Serial Bus) memory or an SD (Secure Digital) memory card. Further, the secondary storage device 1050 may be a cloud storage (online storage), a NAS (Network Attached Storage), a file server, or the like.

The output I/F 1060 is an interface for transmitting information to be output to the output device 1010 that outputs various information such as a display, a projector, and a printer. (Digital Visual Interface) and HDMI (registered trademark) (High Definition Multimedia Interface). Further, the input I/F 1070 is an interface for receiving information from various input devices 1020 such as a mouse, keyboard, keypad, button, scanner, etc., and is realized by, for example, a USB or the like.

Further, the output I/F 1060 and the input I/F 1070 may be wirelessly connected to the output device 1010 and the input device 1020, respectively. That is, output device 1010 and input device 1020 may be wireless devices.

Moreover, the output device 1010 and the input device 1020 may be integrated like a touch panel. In this case, the output I/F 1060 and the input I/F 1070 may also be integrated as an input/output I/F.

Note that the input device 1020 is, for example, an optical recording medium such as a CD (Compact Disc), a DVD (Digital Versatile Disc), or a PD (Phase change rewritable disk), a magneto-optical recording medium such as an MO (Magneto-Optical disk), or a tape. It may be a device that reads information from a medium, a magnetic recording medium, a semiconductor memory, or the like.

Network I/F 1080 receives data from other devices via network N and sends it to computing device 1030, and also sends data generated by computing device 1030 to other devices via network N.

Arithmetic device 1030 controls output device 1010 and input device 1020 via output I/F 1060 and input I/F 1070. For example, the arithmetic device 1030 loads a program from the input device 1020 or the secondary storage device 1050 onto the primary storage device 1040, and executes the loaded program.

For example, when the computer 1000 functions as the server device 100, the arithmetic unit 1030 of the computer 1000 realizes the functions of the control unit 130 by executing a program loaded onto the primary storage device 1040. Further, the arithmetic device 1030 of the computer 1000 may load a program obtained from another device via the network I/F 1080 onto the primary storage device 1040, and execute the loaded program. Further, the arithmetic device 1030 of the computer 1000 may cooperate with other devices via the network I/F 1080, and may call and use program functions, data, etc. from other programs of other devices.

[9. others〕
Although the embodiments of the present application have been described above, the present invention is not limited to the contents of these embodiments. Furthermore, the above-mentioned components include those that can be easily assumed by those skilled in the art, those that are substantially the same, and those that are in a so-called equivalent range. Furthermore, the aforementioned components can be combined as appropriate. Furthermore, various omissions, substitutions, or modifications of the constituent elements can be made without departing from the gist of the embodiments described above.

Further, among the processes described in the above embodiments, all or part of the processes described as being performed automatically can be performed manually, or the processes described as being performed manually can be performed manually. All or part of this can also be performed automatically using known methods. In addition, information including the processing procedures, specific names, and various data and parameters shown in the above documents and drawings may be changed arbitrarily, unless otherwise specified. For example, the various information shown in each figure is not limited to the illustrated information.

Furthermore, each component of each device shown in the drawings is functionally conceptual, and does not necessarily need to be physically configured as shown in the drawings. In other words, the specific form of distributing and integrating each device is not limited to what is shown in the diagram, and all or part of the devices can be functionally or physically distributed or integrated in arbitrary units depending on various loads and usage conditions. Can be integrated and configured.

For example, the server device 100 described above may be realized by a plurality of server computers, and depending on the function, it may be realized by calling an external platform etc. using an API (Application Programming Interface), network computing, etc. Can be changed flexibly.

Furthermore, the above-described embodiments and modifications can be combined as appropriate within a range that does not conflict with the processing contents.

Further, the above-mentioned "section, module, unit" can be read as "means", "circuit", etc. For example, the acquisition unit can be read as an acquisition means or an acquisition circuit.

1 Information processing system 10 Terminal device 100 Server device 110 Communication unit 120 Storage unit 121 User information database 122 History information database 123 Posted information database 130 Control unit 131 Acquisition unit 132 Determination unit 133 Providing unit 134 Reception unit 135 Granting unit 136 Payment processing Department

The information processing device according to the present application includes an acquisition unit that acquires address information of a user of a first service used in the first service, and a post for a second service related to residence based on the address indicated by the address information. a determining unit that determines a user who requests information posting , and the determining unit is configured to send the registered address information of the user to the user who is using the first service If the address information used in one service matches, the user is determined to be the user who requests the posting of the posted information .

Claims (10)

an acquisition unit that acquires address information of a user of the first service used in the first service;
a determining unit that determines a user who requests posting information to a second service related to residence based on the address indicated by the address information;
An information processing device comprising: a providing unit that provides the determined user with information regarding a request for posting the posted information;
The information processing device according to claim 1, further comprising: The information processing device according to claim 2, wherein the providing unit presents the determined user with information regarding provision of an incentive together with the posting request of the posted information. The providing unit presents, to the user who is using the first service, a request for posting the posted information to the second service as well as information regarding the provision of incentives that can be immediately used in the first service. The information processing device according to claim 3, characterized in that: For the user who is currently using the first service, the determining unit may transmit the posted information to the user who is using the first service, if the registered address information of the user matches the address information used in the first service. The information processing device according to claim 1, wherein the information processing device is determined as a user who makes a posting request. The determining unit is configured to provide the user who is using the first service with registered address information linked to user identification information common to the first service and the second service, and with the first service. The information processing device according to claim 5, wherein if the address information matches address information actually used in the past in a service, the information processing device is determined as the user who requests the posting of the posted information. The determining unit may request the user who is currently using the first service to post the posted information when the first service is used using the user's registered address information. The information processing device according to claim 1 , wherein the information processing device is determined as follows. The first service is electronic commerce,
The address information of the user of the first service is the delivery address of the product,
The information processing device according to claim 1, wherein the posted information for the second service related to residence is a user's word-of-mouth posting regarding a residential property. An information processing method executed by an information processing device, the method comprising:
an acquisition step of acquiring address information of the user of the first service used in the first service;
a determining step of determining a user who requests posting information to a second service related to residence based on the address indicated by the address information;
An information processing method characterized by comprising: an acquisition procedure for acquiring address information of a user of the first service used in the first service;
a determination step of determining a user who requests posting information to a second service related to residence based on the address indicated by the address information;
An information processing program that causes a computer to execute.

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