JP2024004017A - Information processing device, information processing system, and information processing method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To make it possible to determine whether a call is made by a person who actually uses a content, without requiring an operator to handle the call, when there is a call to a telephone number corresponding to the content.

SOLUTION: An information processing server 2 includes an information processing unit 10 which generates a code whose value does not overlap with any other code that is valid at that time when a code response request is received from one Web server 4, responds the generated code to the one web server 4, stores the generated code as valid for a certain period of time, obtains the value of input information entered in response to an automatic voice guide prompting for the code input when a call is made to a phone number corresponding to a Web site of an arbitrary Web server 4, and determines whether the value of the obtained input information matches any of values of the currently valid codes.

SELECTED DRAWING: Figure 2

COPYRIGHT: (C)2024,JPO&INPIT

Description

The present invention relates to an information processing device, an information processing system, and an information processing method, and particularly to an information processing device that executes processing for responding to telephone inquiries regarding content, an information processing system including the information processing device, and an information processing system using the information processing device. This is suitable for use in information processing methods.

Currently, various websites (contents) and other web media related to selling products, providing services, making reservations for facility use, introducing companies, etc. are provided on the Internet. In addition, various contents are provided by the functions of applications installed on various terminals, and various contents are provided by various content distribution (provision) services such as video distribution services. Regarding the provision of websites among contents, for example, Patent Document 1 describes a web page providing device that generates a web page including an application form for applying for the provision of goods or services and an advertising article. Here, the content (for example, a web page of a website) may display a telephone number for telephone inquiries. A person receiving the content can make inquiries by telephone, if necessary, by calling the telephone number displayed in the content.

JP2020-030484A

In a system that displays telephone numbers in content, there is a need to determine, when a call is made to the telephone number displayed in the content, whether or not the call is made by a person who actually used the content. This is because it becomes possible to change the response depending on whether the call is from a person who used the content or not. Conventionally, in order to meet the above needs, when a phone number is received, an operator first responds to the call and makes a verbal inquiry to the caller to determine whether or not the caller used the content (for example, if they viewed a specified web page). (or not). In this case, an operator is required to determine whether the call is from someone who has actually used the content, leading to an increase in costs.

The present invention was made to solve such problems, and when a call is made to a telephone number corresponding to content, the caller can receive the content without the need for an operator to respond to the call. The purpose is to make it possible to determine whether or not the information was created by someone who actually used it.

In order to solve the above-mentioned problems, the present invention generates a code whose value does not overlap with any other codes valid at that time when a client that provides content requests a code response. The generated code is returned to the client, and the generated code is stored as valid for a certain period of time. On the other hand, the present invention acquires the value of the input information input in response to an automatic voice prompt prompting the input of a code when a telephone number corresponding to the content is called, and It is determined whether the value of the information matches any value of the code that is valid at that time.

According to the present invention configured as described above, in response to a response request from a client, a code whose value does not overlap with any other code valid at that time is generated, and the generated code is sent as a response to the client. , the generated code is stored as valid for a certain period of time. It is assumed that the code generated here is displayed in the content together with the inquiry telephone number (the telephone number corresponding to the content) by the function of the client. Then, the present invention acquires the value of the input information input in response to the automatic voice guidance prompting the input of a code when a call is made to the telephone number corresponding to the content, and Determine whether the value matches any value of the currently valid code.

Here, if the value of the input information matches the value of any of the codes valid at that time, it means that there is a call within a certain period of time after issuing the code that matches the value of the input information, and This means that the caller himself/herself indicated the exact value of the code. Therefore, it can be said that the probability that the sender actually used the content and verified the code displayed in the content is extremely high. Therefore, by determining whether the value of the input information matches any value of the code valid at that time, a call made to the phone number corresponding to the content can be determined to be by the person who actually used the content. It is possible to determine whether or not. Based on the above, according to the present invention, when a call is made to a telephone number corresponding to content, the call is made by the person who actually used the content, without requiring an operator to respond to the call. It can be determined whether or not.

1 is a diagram showing a configuration example of an information processing system according to a first embodiment of the present invention. FIG. 1 is a block diagram showing an example of the functional configuration of an information processing server, a terminal, and a web server according to the first embodiment of the present invention. 1 is a flowchart illustrating an example of the operation of the information processing server, terminal, and web server according to the first embodiment of the present invention. It is a diagram showing the contents of records of various databases. It is a diagram showing an example of a web page. It is a figure which shows an example of the screen for an inquiry after conversion. 3 is a flowchart showing an example of the operation of the information processing server according to the first embodiment of the present invention. It is a figure showing an example of an authenticated database. 2 is a flowchart showing an example of the operation of the information processing server and the web server according to the first embodiment of the present invention. It is a flow chart which shows an example of operation of an information processing server, a terminal, and a web server concerning a 1st modification of a 1st embodiment of the present invention. It is a block diagram showing an example of functional composition of an information processing server and a terminal concerning a 2nd embodiment of the present invention. It is a flow chart which shows an example of operation of an information processing server and a terminal concerning a 2nd embodiment of the present invention. It is a figure showing another example of composition of an information processing server.

<First embodiment>
Hereinafter, a first embodiment of the present invention will be described based on the drawings. FIG. 1 is a diagram showing a configuration example of an information processing system 1 according to the present embodiment. As shown in FIG. 1, an information processing system 1 includes an information processing server 2 (corresponding to an "information processing device" in the claims), one or more terminals 3, and one or more web servers 4. It consists of The information processing server 2, terminal 3, and web server 4 can all be connected to a network N including the Internet, a telephone network, and other communication networks.

The terminal 3 is a computer used by a user, and is connected to or is configured with a display device 5 such as a liquid crystal display or an organic EL display. In this embodiment, a user means a person who can visit a website provided by the web server 4. The terminal 3 can be any type of computer as long as it is equipped with a browser; for example, a desktop computer, notebook computer, or tablet computer (including a so-called smartphone) can function as the terminal 3. can be done. In FIG. 1, several terminals 3 out of an infinite number of terminals 3 are illustrated.

The Web server 4 is a server that provides a Web site, and in this embodiment particularly refers to a server that receives services (described later) provided by the information processing server 2. The content of the website provided by the web server 4 is not limited. Examples of websites include online shopping sites, facility reservation sites, vehicle reservation sites, event application sites, blog sites, portal sites, and the like. In FIG. 1, one Web server 4 is represented by one block, but the Web server 4 does not need to be a single server device, and may be composed of a plurality of server devices, for example. It may be part of. Alternatively, one Web server 4 may provide a plurality of Web sites. FIG. 1 exemplarily shows several Web servers 4 among the countless Web servers 4 that exist. In this embodiment, the Web server 4 corresponds to the "client" in the claims. Further, a website provided by the web server 4 (a concept including one or more web pages constituting a website) corresponds to "content" in the claims.

The information processing server 2 is a server that has a terminal 3 and a web server 4 as clients. The information processing server 2 provides various services described below. Although the information processing server 2 is represented by one block in FIG. 1, the information processing server 2 does not need to be a single server device, and may be composed of, for example, a plurality of server devices, or may be configured by a predetermined It may be part of the system.

FIG. 2 is a block diagram showing an example of the functional configuration of the information processing server 2, terminal 3, and web server 4. As shown in FIG. As shown in FIG. 2, the information processing server 2 includes an information processing section 10 and a communication section 11 as its functional configuration. The terminal 3 also includes a terminal control section 12 and a terminal communication section 13 as functional configurations. The Web server 4 also includes a Web server control section 14 and a Web server communication section 15 as functional configurations.

The functional blocks 10 to 15 can be configured by hardware, DSP (Digital Signal Processor), or software. For example, when configured by software, the functional blocks 10 to 15 are actually configured with a computer's CPU, RAM, ROM, etc., and programs stored in a recording medium such as RAM, ROM, hard disk, or semiconductor memory are executed. This is achieved through action. The information processing server 2 includes a storage unit 17 as a storage medium. The web server 4 includes a web server storage section 18 as a storage medium.

The communication unit 11 of the information processing server 2 communicates with devices connected to the network N according to a predetermined protocol. Hereinafter, detailed explanation will be omitted as communication by the information processing server 2 via the network N is appropriately performed by the communication unit 11. The terminal communication unit 13 of the terminal 3 communicates with devices connected to the network N according to a predetermined protocol. Hereinafter, the communication by the terminal 3 via the network N will be appropriately performed by the terminal communication unit 13, and a detailed explanation will be omitted. The Web server communication unit 15 of the Web server 4 communicates with devices connected to the network N according to a predetermined protocol. Hereinafter, detailed explanation will be omitted as communication by the Web server 4 via the network N will be appropriately performed by the Web server communication unit 15.

Hereinafter, the operation of the information processing server 2 (including the operations of other devices performed in cooperation with the information processing server 2) will be explained in a plurality of scenes.

<Authentication scene>
First, the authentication scene will be explained. In the authentication scene, the information processing server 2 executes the following processing. That is, when there is a code response request from one Web server, the information processing unit 10 of the information processing server 2 generates a code whose value does not overlap with any other code that is valid at that time, and uses the generated code. is responded to the one Web server, and the generated code is stored as valid for a certain period of time. Further, when the information processing unit 10 of the information processing server 2 receives a notification of a session ID (access ID) and a response request for a code from one Web server, the information processing unit 10 generates a code and responds, and also keeps the generated code constant. It is stored as being valid for a certain period of time in association with the session ID.

Hereinafter, an example of the operation of the information processing server 2, terminal 3, and web server 4 in an authentication scene will be described using a flowchart.

FIG. 3 is a flowchart used to explain the operation (information processing method) of the information processing server 2 in an authentication scene. In FIG. 3, a flowchart FA shows the operation of the terminal 3, a flowchart FB shows the operation of the Web server 4, and a flowchart FC shows the operation of the information processing server 2. In the following description of the authentication scene (the same applies to the inquiry scene and information provision scene described later), the web server 4 that performs the processing is particularly referred to as the "attention web server 4-1", and the attention web server 4-1 is The websites provided are referred to as "featured websites." Further, the terminal 3 that is the main body that performs the processing is particularly referred to as the "terminal of interest 3-1", and the user who uses the terminal of interest 3-1 is referred to as the "user of interest".

As shown in the flowchart FA in FIG. 3, the user of interest launches the browser of the terminal of interest 3-1 that he or she uses and instructs access to the Web site of interest (predetermined URL) of the Web server of interest 4-1. (Step SX1). In response to the instruction, the terminal control unit 12 of the terminal 3-1 of interest accesses the website of interest using the browser function (step SA1). When the noted Web server 4-1 accesses the noted Web site, the Web server control unit 14 of the noted Web server 4-1 responds to the noted terminal 3-1 with a display file (HTML file, other data) for displaying the Web page. (Step SB1). At this time, the Web server control unit 14 generates (issues) a session ID and transmits it to the terminal of interest 3-1 (step SB1).

The terminal control unit 12 of the terminal of interest 3-1 receives the display file and displays the web page on the display device 5 using the browser function based on the received display file (step SA2). At the same time, the terminal control unit 12 receives the session ID and stores the received session ID in a predetermined storage area using the browser function (step SA2). The session ID corresponds to the "management ID" in the claims.

In the following, operations for various screens displayed on "the display device 5 of the terminal 3" will be explained based on the display file sent from the Web server control unit 14 of the Web server 4 (of course, including the noted Web server 4-1). Detection, acquisition of information input to various screens, dynamic changes to various screens, and various other screen-related processes are performed by a web server using CGI, JavaScript (registered trademark), Ajax, DHTML, and other existing technologies. It is assumed that this is executed appropriately by the control unit 14, and a detailed explanation will not be provided. Further, the web server control unit 14 of the web server 4 (of course, including the noted web server 4-1) sends a display file to the terminal 3, and displays a screen (web page) based on the display file on the display device 5 of the terminal 3. ``The Web server control unit 14 (or the Web server 4) displays the screen (or the Web page, or the user interface) on the display device 5 of the terminal 3'' or simply ``The Web server control unit 14 (or the Web server 4) displays the screen (or the Web page or the user interface) on the display device 5 of the terminal 3''. Or, the Web server 4) displays a screen (or a Web page, or a user interface).

A website is usually configured to include multiple web pages. Although not shown in the flowchart of FIG. 3, after the web page of the focused website is first displayed on the display device 5 of the focused terminal 3-1, the focused user can freely change the web pages within the focused website. can be done. The Web server control unit 14 of the Web server of interest 4-1 records an access log of the user of interest until the session ends. The access log includes, for example, information indicating the date and time when the session started, information indicating the date and time when the session ended, information indicating how the web pages were changed, and the time spent on each web page. However, the information shown here is just an example, and the access log may include other information.

The Web server control unit 14 of the Web server of interest 4-1 generates one record in the session management database 20 stored in the Web server storage unit 18 when the session ends. FIG. 4A shows an example of the contents of one record in the session management database 20. As shown in FIG. 4A, one record in the session management database 20 includes an issuing session ID, access log data, and received call related data. The web server control unit 14 of the web server of interest 4-1 sets the value of the issued session ID to the value of the session ID issued in step SB1 for the generated record, and records the access log data during the period when the session is connected. This is descriptive data that describes the access log that has been accessed. Further, the Web server control unit 14 of the Web server of interest 4-1 sets the received call related data to a null value.

FIG. 5 is a diagram showing an example of one web page of a website provided by the noted web server 4-1. As shown in FIG. 5, in this embodiment, an inquiry screen 21 is displayed on the web page. On the inquiry screen 21, a code acquisition button 22 is displayed.If you wish to make an inquiry by telephone, select the code acquisition button 22 and enter the code (expressed as ``customer number'' in Figure 5). Information is displayed stating that you need to obtain a Note that the inquiry screen 21 does not need to be displayed on all web pages of the attention website, and may be configured to be displayed on some web pages.

If the user of interest wishes to make an inquiry by telephone regarding the website of interest, the user selects the code acquisition button 22 on the inquiry screen 21 (step SX2). When the user selects the code acquisition button 22, the terminal control unit 12 of the target terminal 3-1 notifies the target Web server 4-1 that the code acquisition button 22 has been selected (step SA3). As shown in the flowchart FB in FIG. 3, the web server control unit 14 of the noticed web server 4-1, which received the notification in step SA3, notifies the information processing server 2 of the session ID issued in step SB1, and also updates the code. A response request is made (step SB2). At the same time, the Web server control unit 14 of the Web server of interest 4-1 notifies the information processing server 2 of the Web site ID of the Web site of interest (Step SB2). The website ID is identification information uniquely assigned to each website.

As shown in the flowchart FC in FIG. 3, the information processing unit 10 of the information processing server 2 receives a response request for the session ID, website ID, and code (step SC1). Next, the information processing unit 10 generates a code according to the following rules (step SC2). That is, the information processing unit 10 generates a code "consisting of a six-digit number whose value does not overlap with any other code valid at the time of receiving the code response request." For example, at the time a code response request is received, three codes C1, C2, and C3 exist as valid codes, and the value of code C1 is "111111", the value of code C2 is "222222", and the value of code C3 is "111111", and the value of code C2 is "222222". Assume that the value is "333333". In this case, the information processing unit 10 generates a code with a value other than "111111," "222222," and "333333."

Regarding code generation, for example, the information processing unit 10 generates a temporary code value using a random function, and checks whether the temporary value overlaps with the value of another code valid at that time. If there are no duplicates, the temporary value is determined as the final code value, and if there is a duplicate, a temporary value is generated anew to generate the code. However, any method for generating the code may be used as long as it follows the rules described above. Further, in this embodiment, the number of digits of the code is 6 digits, but the number of digits of the code is not limited to 6 digits.

Next, the information processing unit 10 generates one record in the code-related database 23 stored in the storage unit 17 (step SC3). FIG. 4B shows the contents of one record in the code-related database 23. As shown in FIG. 4B, one record in the code-related database 23 includes a receiving session ID, a generated code, a validity determination flag, an authentication success determination flag, and telephone-related data. The telephone related data includes caller telephone number information, successful authentication date and time information, telephone end date and time information, and user telephone action information. In the generated record, the information processing unit 10 sets the value of the receiving session ID to the value of the session ID received in step SC1, and sets the value of the generated code to the value of the code generated in step SC2. Further, the information processing unit 10 sets the validity determination flag to a value indicating that the code is valid (hereinafter referred to as a "valid value"; for example, "1"). Further, the information processing unit 10 sets the authentication success determination flag to a value indicating that the authentication has not yet succeeded (hereinafter referred to as "unsuccessful value"; for example, "0"). The information processing unit 10 sets each piece of information included in the telephone-related data (calling party telephone number information, successful authentication date and time information, telephone end date and time information, and user telephone action information) to null values.

The information processing unit 10 keeps the generated code valid for 5 minutes (a certain period of time) from the timing when the code is generated (the generation of the code and the generation of records in the code-related database 23 are performed at almost the same timing). make it a thing. As a specific process, the information processing unit 10 monitors the passage of time from the timing at which the code is generated (at this timing, the validity determination flag of the record corresponding to the code is a valid value). When 5 minutes have passed from the timing, the information processing unit 10 changes the validity determination flag of the record corresponding to the code from a valid value to a value indicating that the code is invalid (hereinafter referred to as "invalid value"). Update. That is, the validity determination flag takes a valid value for only 5 minutes after the code is generated, and the code is treated as valid while the validity determination flag is at the valid value. As described above, the information processing unit 10 stores the generated code as valid for a certain period of time in association with the session ID. In this embodiment, the time period during which the code is valid is set to "5 minutes," but the time period during which the code is valid is not limited to 5 minutes.

After generating the record in step SC3, the information processing unit 10 transmits the generated code and information indicating the telephone number corresponding to the noticed website (hereinafter referred to as "noted website telephone number information") to the noticed web server 4- 1 (step SC4). Here, a telephone number used for inquiries (however, the purpose is not strictly limited to inquiries only) is assigned in advance to each website. Telephone numbers are obtained through appropriate procedures and then assigned to each website. The storage unit 17 stores, for each website, a table (hereinafter referred to as "telephone number table") that associates a website ID that identifies the website with information indicating a telephone number corresponding to the website. There is. The information processing unit 10 refers to the telephone number table and identifies the telephone number associated with the website ID received in step SC1 in the table as the telephone number corresponding to the website of interest.

In this embodiment, the web server 4 notifies the information processing server 2 of the website ID, but the following configuration may also be used. That is, the information processing unit 10 of the information processing server 2, when accessed from the web server 4, refers to the URL of the access source to identify the website (that is, identifies the website ID). But that's fine.

As shown in the flowchart FB in FIG. 3, the web server control unit 14 of the web server of interest 4-1 receives the code and the telephone number information of the web site of interest (step SB3). Next, the Web server control unit 14 transmits data necessary for changing the contents of the inquiry screen 21 based on the code and the focused website telephone number information received in step SB3, and changes the contents of the inquiry screen 21. A change is instructed (step SB4).

As shown in the flowchart FA in FIG. 3, the terminal control unit 12 of the terminal 3 changes the content of the inquiry screen 21 (step SA4). FIG. 6 is a diagram showing an example of the inquiry screen 21 after the change. As shown in FIG. 6, the changed inquiry screen 21 includes the featured website telephone number information (in FIG. 6, it is expressed as "Telephone number: 050-XXXX-XXXX") and the code (in FIG. 6, a "customer number") is displayed. Further, the changed inquiry screen 21 displays information stating that ``you need to input the code (customer number) according to the voice guidance.'' Further, the changed inquiry screen 21 displays information stating that the expiration date of the code (customer number) is 5 minutes. Furthermore, the changed inquiry screen 21 includes a message stating that ``If you have previously made a telephone inquiry to the telephone number corresponding to the featured website, you do not need to enter the code (customer number).'' Information is displayed.

In this embodiment, when displaying the changed inquiry screen 21, the information processing unit 10 of the information processing server 2 notifies the web server 4 of the telephone number corresponding to the website. However, the telephone number assigned to each website does not change dynamically, but remains constant for each website. Therefore, the Web server 4 may be configured to hold the telephone number corresponding to its own Web site and display it on the changed inquiry screen 21.

The above is the operation of the information processing server 2 in the inquiry scene. In this manner, in the inquiry scene, the function of the information processing server 2 presents the telephone number and code corresponding to the website of interest to the user of interest.

<Inquiry scene>
Next, the inquiry scene will be explained. In the inquiry scene, the information processing server 2 executes the following processing. In other words, the information processing unit 10 of the information processing server 2 receives a code input in response to an automatic voice prompt prompting for the input of a code when a telephone number corresponding to a website of an arbitrary web server is called. The value of the input information is acquired, and it is determined whether the value of the acquired input information matches any value of the valid code at that time. In addition, if the information processing unit 10 determines that the value of the input information matches the value of any code when there is a call to the phone number corresponding to the website of an arbitrary web server, the information processing unit 10 The session ID associated with the code with the matching value and the information regarding the incoming call are stored in association with each other.

The information processing unit 10 also stores the session ID and information indicating the calling party's telephone number in association with each other. The information processing unit 10 also stores the session ID in association with information indicating the caller's action in response to the automatic voice guidance performed after inputting the code. The information processing unit 10 also associates the session ID with at least one of information indicating the timing at which it was determined that the value of the input information matches the value of any code, and information indicating the timing at which the incoming call ended. Attach and memorize.

Further, if the information processing unit 10 determines that the value of the input information matches the value of any code when there is a telephone number corresponding to the website of one web server, the information processing unit 10 Information indicating the calling party's telephone number is stored in association with website telephone number information indicating the telephone number corresponding to the site, while when a call is received to the telephone number corresponding to the website of any web server. , obtain the calling party's telephone number, and determine whether the value of the obtained calling party's telephone number matches any value of the information indicating the calling party's telephone number associated with the website telephone number information. Determine.

An example of the operation of the information processing server 2, terminal 3, and web server 4 in an inquiry scene will be described below using a flowchart.

Flowchart FD in FIG. 7 is a flowchart showing the operation of the information processing server 2 (information processing method by the information processing server 2) in an authentication scene. In the following, it is assumed that the noted user who referred to the changed inquiry screen 21 displayed in step SA4 in FIG. The operation of this device will be explained.

Here, the information processing server 2 also functions as an automatic telephone response device (IVR) that automatically answers telephone calls. The information processing unit 10 can detect when a telephone call is received (incoming call) to a telephone number corresponding to any of the web servers 4 . Furthermore, when a dial key of the calling party's telephone is operated, the information processing unit 10 can detect which dial key was operated.

Now, the user of interest who has viewed the changed inquiry screen 21 displayed in step SA4 uses his or her own telephone (for example, a smartphone) to call the phone number corresponding to the website of interest (the phone number displayed on the inquiry screen 21). number). Then, as shown in the flowchart FD in FIG. 7, the information processing unit 10 of the information processing server 2 detects the incoming call and records the telephone number of the called party and the telephone number of the calling party who made the call. A number is obtained (step SD1). Hereinafter, the telephone number of the calling party in the telephone detected by the information processing server 2 will be referred to as the "terminating party's telephone number", and the telephone number of the receiving party will be referred to as the "terminating party's telephone number". Further, the telephone number of the called party acquired in step SD1 is referred to as the "acquired called party telephone number", and the telephone number of the calling party acquired in step SD1 is referred to as the "obtained calling party telephone number". In this example, in step SD1, the information processing unit 10 acquires the telephone number corresponding to the Web site of interest as the acquired called party's telephone number, and acquires the telephone number of the telephone of the noticed user as the acquired calling party's telephone number.

Next, the information processing unit 10 refers to the authenticated database 24 (step SD2). FIG. 8 is a diagram showing an example of the authenticated database 24. The authenticated database 24 contains information indicating the called party's telephone number (hereinafter referred to as "called party's website telephone number information") and the calling party's telephone number regarding the called party's telephone number and the calling party's telephone number for telephones that have been successfully authenticated in the past. This is a database that stores information indicating numbers (hereinafter referred to as "authenticated telephone number information") in association with each other. That is, one record in the authenticated database 24 includes called party website telephone number information and authenticated telephone number information.

In the example of FIG. 8, the first record RC1 has the value of the called party's website telephone number information as "050-XXXX-XXXX" and the value of the authenticated telephone number information as "090-○○○○-" ○○○○”. This record RC1 indicates that there was a call in the past from the caller's phone number ``090-○○○○-○○○○'' to the phone number corresponding to the website ``050-XXXX-XXXX''. Indicates that authentication was successful. Furthermore, in the fourth record RC4, the value of the called party's website phone number information is "050-○○○○-□□□□", and the value of the authenticated phone number information is "090-△△△△". -△△△△”. This record RC4 is a past phone number from the calling party's phone number "090-△△△△-△△△△" for the phone number corresponding to the website "050-○○○○-□□□□". , indicating that the authentication was successful. The success (or failure) of authentication and how each record in the authenticated database 24 is generated will become clear later.

After referring to the authenticated database 24, the information processing unit 10 determines whether or not a record exists in the authenticated database 24 that corresponds to the combination of the acquired called party telephone number and the acquired calling party telephone number acquired in step SD1. (Step SD3). If it exists, it means that a call has been made from the acquired caller's telephone number to the acquired called party's telephone number in the past, and that the authentication was successful. The processing in steps SD1 to SD3 is as follows: ``When there is a call to a telephone number corresponding to the website of an arbitrary Web server, the telephone number of the calling party is obtained, and the value of the obtained telephone number of the calling party is This corresponds to the process of ``determining whether or not the value matches any value of the information indicating the calling party's telephone number associated with the site telephone number information.''

If it is determined that there is no record in the authenticated database 24 that corresponds to the combination of the acquired called party's phone number and the acquired calling party's phone number (step SD3: NO), the information processing unit 10 accepts the received call (step SD4). , code input audio guidance (corresponding to "automatic audio guidance prompting for code input" in the claims) is executed (step SD5). In the code input voice guidance, the information processing unit 10 outputs a voice prompting the user to input the code by automatic voice guidance. For example, the information processing unit 10 outputs the phrase "Please press your 6-digit customer number" by voice. An audio file for audio guidance is prepared in advance.

The user of interest listens to the code input voice guidance via his/her own telephone, understands its contents, operates dial keys (including software keys), and receives the code displayed on the changed inquiry screen 21. Enter the code value. The value input here is called input information. If there is no mistake by the user of interest, the value of the input information and the value of the code displayed on the inquiry screen 21 after the change match.

When input information is input by the user of interest, the information processing unit 10 acquires the input information (step SD6). Next, the information processing unit 10 refers to the code-related database 23 (step SD7). Next, the information processing unit 10 identifies records whose validity determination flags have valid values among the records in the code-related database 23 (step SD8). A record whose validity determination flag is a valid value is a record corresponding to a code whose elapsed time is less than 5 minutes since it was generated. In step SD8, there are cases in which no record is specified, cases in which one record is specified, and cases in which two or more records are specified.

Next, the information processing unit 10 determines whether or not there is a record whose generated code (see FIG. 4B) matches the value of the input information among the records identified in step SD8 (step SD8). SD9). Note that if no record is identified in step SD8, the information processing unit 10 determines that no record exists in step SD9. Here, "the case where there is no record whose generated code value matches the value of the input information among the records identified in step SD8" is one of the following two situations. The first situation is that the person making the call (hereinafter referred to as the "caller") is not looking at the web page of the featured website (therefore, he is not looking at the inquiry screen 21, and the code (customer number) The situation is such that they are not aware of the In this case, the caller does not know the correct code value and has no choice but to input a random value in response to the code input audio guidance, leading to the above case. Furthermore, the probability that a caller enters a random value and it coincidentally matches a valid code (i.e., a 6-digit value issued within the last 5 minutes) is almost zero. Extremely low. The second situation is when the caller sees the inquiry screen 21 on the web page of the featured website and calls, but more than 5 minutes have passed since the code was issued, or the caller entered the code incorrectly. It is.

On the other hand, the "case where there is a record in which the value of the generated code matches the value of the input information among the specified records" is the following situation. That is, this is a situation in which the sender is actually viewing the web page of the attention website (actually using the content) and has recognized the correct code via the inquiry screen 21.

The processing in steps SD6 to SD9 is to "obtain the value of the input information input in response to the automatic voice prompt prompting for the input of a code when a call is made to a telephone number corresponding to an arbitrary web server. and determines whether the value of the acquired input information matches any value of the valid code at that time.

In step SD9, if it is determined that there is no record whose generated code value matches the value of the input information among the identified records (step SD9: NO), the information processing unit 10 executes the corresponding process. (Step SD10). The corresponding processing may be any suitable processing for a sender who is not viewing the web page of interest (not using the content). For example, the information processing unit 10 executes automatic voice guidance informing that the code is incorrect. In this case, the information processing unit 10 does not determine that the authentication has been successful.

On the other hand, in step SD9, if it is determined that there is a record whose generated code value matches the value of the input information (hereinafter referred to as "value matching record") among the identified records (step SD9: YES), the information The processing unit 10 executes the following processing. That is, the information processing unit 10 determines that the authentication was successful, and changes the value of the authentication success determination flag of the value matching record to a value indicating that the authentication was successful (hereinafter referred to as "success value") (step SD11 ). In this example, if the user of interest inputs the input information without error within 5 minutes after the code is issued, it is determined that the authentication has been successful in step SD11.

Next, the information processing unit 10 generates one record in the authenticated database 24 (step SD12). One record is a record in which information indicating an acquired calling party telephone number and information indicating an acquired receiving party telephone number are associated with each other. In step SD12, the telephone number of the telephone of the user of interest is stored in the authenticated database 24 in association with the telephone number corresponding to the Web site of interest, as a telephone number that has been successfully authenticated in the past.

In this embodiment, the authenticated telephone number information of each record in the authenticated database 24 is information indicating the calling party's telephone number itself. Regarding the storage of such information, measures such as notifying the user and obtaining consent from the user as necessary are taken appropriately and in accordance with laws and other agreements. However, the authenticated telephone number information may be encrypted, scrambled, or hashed. The above points also apply to the calling party telephone number information in each record of the code-related database 23.

Next, the information processing unit 10 acquires the value (null value) of the calling party telephone number information (FIG. 4(B)) for the value matching record. ) (step SD13). Further, the information processing unit 10 updates the value (null value) of the authentication success date and time information of the value matching record to a value indicating the current date and time (date+time) (step SD13). In other words, the authentication success date and time information is information indicating the timing at which it was determined that the value of the input information and the value of any code match.

Next, the information processing unit 10 executes a corresponding telephone automatic answering process (step SD14). To explain in detail, the information processing unit 10 performs automatic voice guidance according to predetermined rules. An example of an automatic voice guidance is "If you want ○○, please press "1", if you want XX, please press "2"." Depending on the caller's wishes, the system connects the caller to an operator, transfers the call to a predetermined phone number, records the caller's utterances, and sends an SMS message to the caller's phone. It is something. In the corresponding telephone automatic answering process, in parallel with the automatic voice guidance, the information processing unit 10 monitors the caller's actions and records a log.

For example, the log includes the following information: For example, if the user selects a number, the log includes information indicating what the user selected. In this case, if the user is asked to select numbers hierarchically (for example, number 1 and number 2 are presented as options, and when number 1 is selected, the user is made to select number 1, number 2, and number 3) ), the log includes information indicating the number hierarchically selected by the user. Further, for example, when a user's utterance is recorded, the audio file generated by the recording is included in the log. For example, when connecting to an operator and recording the interaction with the operator, the audio file generated by the recording is included in the log.

In the corresponding telephone automatic answering process, the information processing unit 10 detects when the telephone is disconnected. When detecting that the telephone call has been hung up, the information processing unit 10 updates the value (null value) of the telephone call end date and time information in the value matching record to a value indicating the current date and time. In other words, the telephone call end date and time information in each record of the code-related database 23 is information indicating the timing at which an incoming telephone call ended. Further, the information processing unit 10 updates the user telephone action data (null value) with data describing the log recorded during the corresponding telephone automatic answering process. In other words, the user telephone action data of each record in the code-related database 23 is "information indicating the caller's action in response to the automatic voice guidance performed after inputting the code." Further, the telephone-related data of each record in the code-related database 23 is "information regarding an incoming telephone call."

As described above, in this embodiment, when there is a code response request from one Web server in an authentication scene, the information processing unit 10 of the information processing server 2 has a value that is different from any other valid code at that time. A non-duplicate code is generated, the generated code is sent as a response to the one Web server, and the generated code is stored as valid for a certain period of time. On the other hand, in the inquiry scene, the information processing unit 10 inputs information input in response to an automatic voice prompt prompting for a code input when a telephone number corresponding to the website of an arbitrary web server is called. The value of the information is acquired, and it is determined whether the value of the acquired input information matches any value of the valid code at that time.

This produces the following effects. In other words, if the value of the input information matches the value of one of the valid codes at that time, it means that there is a call within a certain period of time after issuing the code that matches the value of the input information, and that code This means that the sender himself accurately indicated the value of . Therefore, it can be said that there is an extremely high probability that the sender actually visited the website, viewed the web page (used the content), and confirmed the code. Therefore, by determining whether the value of the input information matches the value of any of the codes that are valid at the time, a call made to a phone number corresponding to a website on the web server can actually call the website. It is possible to determine whether or not the visit was made by a person who visited the site. Based on the above, according to the present embodiment, when a call is received, the call is made by the person who actually visited the website (the person who actually used the content) without the need for an operator to respond to the call. It is possible to determine whether it is a real thing or not.

On the other hand, if it is determined in step SD3 that a record corresponding to the combination of the vaccination receiving party's telephone number and the obtaining calling party's telephone number acquired in step SD1 exists in the authenticated database 24 (step SD3: YES), the information processing unit 10 receives a call (step SD15) and determines that the authentication has been completed (step SD16). Next, the information processing unit 10 executes normal telephone automatic answering processing (step SD17). In the normal telephone automatic answering process, the information processing unit 10 performs automatic voice guidance according to predetermined rules without performing code input voice guidance. This automatic voice guidance is voice guidance with content appropriate for those who have successfully authenticated in the past, that is, those who have made inquiries after viewing the Web page of the Web site of interest in the past.

Here, as is clear from the processing in steps SD11 and SD12, the existence of a record in the authenticated database 24 corresponding to the combination of the acquired called party telephone number and the acquired calling party telephone number acquired in step SD1 means that This means that a call has been received from the acquired caller's telephone number to the acquired called party's telephone number, and that the authentication has been successful. The following situation is assumed. In other words, a person who made an inquiry in the past may want to make an inquiry again, regardless of whether or not he or she is currently viewing the web page, and calls the phone number corresponding to the website again using the call history. This is the situation.

According to this embodiment, if the caller has visited a website in the past, regardless of whether or not he or she is viewing the website at that time, it is possible to determine that fact and take appropriate action. You can perform the following processing. Furthermore, according to this embodiment, such a person can eliminate the trouble of having to enter the code again. For example, in a case other than this embodiment, if a caller wants to make a call to a phone number corresponding to a website based on the call history, the caller browses the web page corresponding to the website and calls the phone number via the inquiry screen 21. You will have to obtain the code again, make a phone call, and enter the code according to the voice guidance.

<Information provision scene>
Next, the information provision scene will be explained. In the information provision scene, the information processing server 2 executes the following processing. That is, when the information processing unit 10 of the information processing server 2 receives a notification of the session ID and a response request for information, the information processing unit 10 of the information processing server 2 responds with information associated with the notified session ID.

Hereinafter, an example of the operation of the information processing server 2 and other devices in an information provision scene will be described using a flowchart.

FIG. 9 is a flowchart showing the operation of the information processing server 2 (information processing method by the information processing server 2) and the operation of the Web server 4 in an information provision scene. In FIG. 9, a flowchart FE shows the operation of the Web server 4, and a flowchart FF shows the operation of the information processing server 2. In the following, the operations of the information processing server 2 and other devices in an information provision scene will be explained using an example in which the noted Web server 4-1 requests the information processing server 2 to respond with information regarding the session of the noted user. .

As described above, when a session is started with the terminal 3 of the user of interest and the session is disconnected, the Web server control unit 14 of the Web server of interest 4-1 records the record related to the session (see FIG. (A)) is generated in the session management database 20. Hereinafter, the record generated here will be referred to as a "noted user session record." Then, the Web server control unit 14 of the noted Web server 4-1 executes the following process regarding the noted user session record at a predetermined timing after generating the noted user session record. Note that the predetermined timing may be immediately after the noted user session record is generated, or may be after a certain period of time has passed after the noted user session record is generated, or the timing according to predetermined rules (for example, (1:00 on the day following the day on which the user session record was generated).

That is, the Web server control unit 14 of the noted Web server 4-1 notifies the information processing server 2 of the issuing session ID (FIG. 4(A)) of the noted user session record and requests a response of the information (step SE1). ). The issue session ID of the noted user session record is the session ID of the session conducted between the noted user's noted terminal 3-1 and the noted Web server 4-1. The Web server control unit 14 of the Web server of interest 4-1 uses, for example, a Web API provided in advance by the operator of the information processing server 2 to notify the issuing session ID and request a response for information. In this case, the session ID may be notified by including the session ID in the query parameter of the URL, by writing the session ID in the body of the request, or by other methods.

As shown in FIG. 9, the information processing unit 10 of the information processing server 2 receives the issuing session ID and the information response request (step SF1). Next, the information processing unit 10 refers to the code-related database 23 in the storage unit 17 (step SF2). Next, the information processing unit 10 identifies, among the records in the code-related database 23, a record in which the value of the receiving session ID (see FIG. 4(B)) is the same as the value of the session ID received in step SF1 (step SF3). In this example, a record is generated in step SC3 of the flowchart FC in FIG. 3, and the content of predetermined information is updated in steps SD13 and SD14 in the flowchart FD in FIG. 7 (that is, a record corresponding to a telephone inquiry from the user of interest). is specified.

If no record is specified in step SF3, or if each piece of information in the telephone-related data of the specified record has a null value. This is a case where the user has not selected the code acquisition button 22 on the inquiry screen 21, or a case where the user has obtained the code via the inquiry screen 21 but does not make an inquiry by telephone. In this case, the Web server control unit 14 notifies that the corresponding information does not exist in response to the information response request. Step SF4 is executed when one record is identified in step SF3.

Next, the information processing unit 10 responds with the telephone related data (see FIG. 4(B)) of the record specified in step SF3 (step SF4). As shown in FIG. 4B, the telephone related data includes caller telephone number information, successful authentication date and time information, telephone end date and time information, and user telephone action information. In this example, the calling party telephone number information is information indicating the telephone number of the telephone of the noted user, the authentication success date and time information is information indicating the date and time when authentication was successful for the noted user, and the call end date and time information is information indicating the date and time when the authentication was successful for the noted user. This information indicates the date and time when the call was disconnected. Further, the user telephone action information is information indicating the action of the user of interest (caller) in response to the corresponding telephone automatic response process in step SD14 of the flowchart FD in FIG.

The Web server control unit 14 of the Web server of interest 4-1 receives the telephone-related data (step SE2). Next, the Web server control unit 14 updates the received telephone related data (null value) of the noted user session record with the received telephone related data (step SE3).

Through the above processing, not only the access log data but also the telephone related data is stored in the noted user session record of the session management database 20 of the noted Web server 4-1 in association with the session ID. Therefore, the administrator of the featured website can use not only access log data but also telephone-related data to analyze the featured user. Here, the telephone-related data includes information such as how long the user made the call (this can be ascertained from the call end date and time information and the authentication success date and time information), and what actions the user took in response to the automatic telephone response. It contains useful information for analyzing users, such as what kind of inquiries the users made at that time. Therefore, the administrator of the featured website can perform more effective and comprehensive analysis of users. In particular, according to the present embodiment, the administrator of the Web site of interest can comprehensively and comprehensively analyze access logs and telephone-related data. For example, the administrator of the Web site of interest can analyze that users who have transitioned Web pages in this manner tend to make inquiries regarding such content.

Note that the analysis may be performed not only by humans but also by information processing by a computer. At that time, analysis may be performed using a model learned by machine learning. Furthermore, in this example, the entity that requests the information response is the Web server 4, but the entity that requests the information response is not limited to the Web server 4. As an example, this may be performed by a computer used by a person managing the website. Furthermore, although the information response request by the web server 4 was configured to be automatically performed, it may be configured to be triggered by an explicit instruction from a person who manages the web site or another person. Furthermore, there are no limitations on how the telephone-related data acquired by the Web server 4 is used, and it can be used in a variety of ways depending on the purpose.

<First modification of the first embodiment>
Next, a first modification of the first embodiment will be described. In the first embodiment described above, the Web server 4 is the main entity that requests a code response. In other words, the Web server 4 corresponded to the "client" in the claims. On the other hand, in this modification, not the Web server 4 but the terminal 3 requests a code response. In other words, in this modification, the terminal 3 corresponds to the client. Hereinafter, the processing executed by the information processing server 2, terminal 3, and web server 4 in the authentication scene according to this modification will be described using a flowchart.

FIG. 10 is a flowchart used to explain the operation (information processing method) of the information processing server 2 in an authentication scene. In FIG. 10, a flowchart FG shows the operation of the terminal 3, a flowchart FH shows the operation of the Web server 4, and a flowchart FI shows the operation of the information processing server 2. Steps in flowchart FG where the same processing as in flowchart FA is performed are given the same reference numerals. Steps in flowchart FH where the same processing as in flowchart FB is performed are given the same reference numerals. Steps in flowchart FI in which the same processing as in flowchart FC is performed are given the same reference numerals.

Referring to step SX2 of the flowchart FG, the user of interest selects the code acquisition button 22 on the inquiry screen 21 (step SX2). When the code acquisition button 22 is selected by the user of interest, the terminal control unit 12 of the terminal of interest 3-1 notifies the information processing server 2 of the session ID (management ID) stored in step SA2, and the information processing server 2 A code response request is made to (Step SG1). At the same time, the terminal control unit 12 of the attention terminal 3-1 notifies the information processing server 2 of the website ID of the attention website (step SG1). As described above, in this embodiment, the terminal 3 executes the code response request, the session ID notification, and the website ID notification. The process of step SG1 is executed by, for example, a tag of an HTML file or a function of a script (however, it is not limited to this).

As shown in the flowchart FI in FIG. 10, the information processing unit 10 of the information processing server 2 receives a response request for the session ID, website ID, and code (step SI1). Next, the information processing unit 10 executes the processes of step SC1 and step SC2 described in the first embodiment. After the processing in step SC3, the information processing unit 10 responds to the terminal 3 with the generated code and information indicating the telephone number corresponding to the noticed website (noted website telephone number information) (step SI2).

As shown in the flowchart FG in FIG. 10, the terminal control unit 12 of the terminal 3 receives the code and the featured website telephone number information (step SG2), and changes the contents of the inquiry screen 21 based on this information ( Step SG3).

In the above configuration as well, similar to the first embodiment, the "changed inquiry screen 21" with appropriate content is displayed on the display screen 5 of the terminal 3.

<Second embodiment>
Next, a second embodiment will be described. In the following description of the second embodiment, the same elements as those in the first embodiment are denoted by the same reference numerals, and detailed description thereof will be omitted.

FIG. 11 is a block diagram showing an example of the functional configuration of each device configuring the information processing system 1A according to the second embodiment. As shown in FIG. 11, the information processing system 1A includes an information processing server 2A and a terminal 3A. The information processing server 2A includes an information processing section 10A instead of the information processing section 10. The terminal 3A includes a terminal control section 12A instead of the terminal control section 12, and further includes a terminal storage section 30.

A predetermined application 31 has been downloaded to the terminal 3A, and the application 31 is stored in the terminal storage unit 30. When the application 31 is started, the terminal 3A executes the application 31 and provides content using the functions of the application 31. When providing content, the terminal 3A displays a screen on at least the display device 4. The content is not limited. For example, the contents are related to communication tools, video distribution services, point services, map services, games, and the like. Further, the number of applications 31 downloaded to the terminal 3A is not limited to one (however, in this embodiment, one application is used for simplicity of explanation). In this embodiment, content provided by the functions of the application 31 and screens displayed by the functions of the application 31 (naturally, screens related to the content) are broadly referred to as "content."

In the following description, content provided by the functions of the application 31 will be referred to as "application content." The screen provided by the functions of the application 31 is referred to as an "application screen." In this embodiment, a screen corresponding to the inquiry screen 21 is displayed among the application screens. Note that the screen corresponding to the inquiry screen 21 does not have to be the same as the inquiry screen 21, and may be any screen with substantially the same content, but in the following explanation, for the sake of simplicity, It is assumed that the screen 21 is the same as the screen 21 itself. In this embodiment, the terminal 3A requests a code response. That is, in this modification, the terminal 3A corresponds to the "client" in the claims. Hereinafter, the processing executed by the information processing server 2A, terminal 3A, and Web server 4 in the authentication scene according to this modification will be described using a flowchart.

FIG. 12 is a flowchart used to explain the operation (information processing method) of the information processing server 2A in an authentication scene. In FIG. 12, a flowchart FJ shows the operation of the terminal 3A, and a flowchart FK shows the operation of the information processing server 2A. Steps in flowchart FK where the same processing as in flowchart FC is performed are given the same reference numerals. It is assumed that at the start of step FJ, the application 31 is activated, and the inquiry screen 21 is displayed on the display device 5 along with the application screen due to the function of the application 31. Furthermore, the terminal 3A that is the subject of the processing in flowchart FJ is referred to as a "terminal of interest 3A-1", and the user who uses the terminal of interest 3A-1 is referred to as a "user of interest".

Referring to step SX3 of flowchart FJ, the user of interest selects the code acquisition button 22 on the inquiry screen 21 on the application screen (step SX3). When the code acquisition button 22 is selected by the user of interest, the terminal control unit 12A of the terminal of interest 3A-1 notifies the information processing server 2A of the management ID and requests the information processing server 2A to respond with a code. (Step SJ1). At the same time, the terminal control unit 12A of the terminal of interest 3A-1 notifies the information processing server 2A of the content type ID of the application 31 (step SJ1). Information necessary for communication with the information processing server 2A (information regarding the URL to be accessed, etc.) is registered in the application 31.

The management ID is information that identifies the user in the application 31 or the user's behavior. When the application 31 communicates with an external device (for example, a cloud server), the session ID at that time may be used as the management ID, or the application traffic ID may be used as the management ID. Note that the management ID corresponds to the session ID in the first embodiment. The information processing server 2A handles the management ID in the same way as the session ID in the first embodiment. Further, the content type ID is an ID for identifying the type of content.

As shown in the flowchart FK of FIG. 12, the information processing unit 10A of the information processing server 2A receives a response request for the management ID, content type ID, and code (step SK1). Next, the information processing unit 10A executes the processes of step SC2 and step SC3 described in the first embodiment. Note that in step SC3, the information processing unit 10A sets the value of the receiving session ID to the management ID received in step SK1. After the process in step SC3, the information processing unit 10 responds to the terminal 3A with the generated code and information indicating the telephone number corresponding to the application content (step SK2). Note that the storage unit 17 stores a table in which, for each content, a content type ID is associated with information indicating a telephone number corresponding to the content. The information processing unit 10 refers to the table and identifies the telephone number corresponding to the application content.

As shown in the flowchart FJ of FIG. 12, the terminal control unit 12A of the terminal 3A receives information indicating the code and the telephone number corresponding to the application content (step SJ2), and based on this information, the content of the inquiry screen 21 is displayed. (step SJ3).

The above is the operation of each device in the authentication scene. According to the present embodiment, the contents of the inquiry screen 21 are appropriately changed as in the first embodiment. Note that the information processing server 2A according to the present embodiment performs the same processing as the information processing server 2 according to the first embodiment in the inquiry scene and the information provision scene. However, in the inquiry scene, instead of the Web server 4, a predetermined device makes an inquiry to the information processing server 2A. The predetermined device is, for example, a server managed by the company providing the application 31, and is, for example, the terminal 3A.

Although one embodiment of the present invention has been described above, each of the above-mentioned embodiments is merely an example of implementation of the present invention, and the technical scope of the present invention is thereby limited. It is not to be interpreted. That is, the present invention can be implemented in various forms without departing from its gist or main features.

For example, in the first embodiment (including the modified example), the information processing server 2 is described as one server. However, the information processing server 2 may be composed of a plurality of servers. FIG. 13 is a diagram showing an example of a configuration diagram when the information processing server 2 is configured by a plurality of servers. In the example of FIG. 13, the information processing server 2B includes an authentication server 25, an automatic telephone answering server 26, and an information providing server 27. The authentication server 25 executes the various processes explained in the authentication scene, the automatic telephone answering server 26 executes the various processes explained in the inquiry scene, and the information providing server 27 executes the various processes explained in the information providing scene. However, the configuration shown in FIG. 13 is just an example, and the server may be divided into more finely divided parts or smaller parts depending on the processing and functions that the server is responsible for. The above matters also apply to the second embodiment.

Further, in the first embodiment (including modified examples), when a call is received to the telephone number, the information processing unit 10 of the information processing server 2 uses the authenticated database 24 to determine whether or not the user has been authenticated. However, if the authentication was completed, the automatic telephone answering process was executed without providing the code input voice guidance. In this regard, the information processing unit 10 may be configured to always provide voice guidance for code input when there is a call to the telephone number, without determining whether the call has been authenticated or not. In this configuration, the automatic telephone answering process will be executed only for users who have viewed the web page of the website and obtained the code. Also, in this case, the authenticated database 24 is not required. The above matters also apply to the second embodiment.

Further, in the first embodiment (including the modified example), the information processing server 2 is configured to include the storage unit 17. In this regard, the storage unit 17 may be provided in another device that can communicate with the information processing server 2, and the information processing server 2 may access the other device as appropriate. The above matters also apply to the second embodiment.

Furthermore, in the first embodiment (including variations), each record in the code-related database 23 includes both the authentication success date and time information and the telephone end date and time information; It can also be a configuration. According to the authentication success date and time information, it is possible to know the date and time when the user made an inquiry by telephone, and according to the call end date and time information, it is possible to know the date and time when the user hung up the phone. The above matters also apply to the second embodiment.

Further, in each of the embodiments described above, the objects corresponding to the content and the objects corresponding to the client are specifically illustrated, but these are not limited to the illustrated ones. Furthermore, the information processing server 2 according to the first embodiment (including modified examples) may be configured to further include the functions described in the second embodiment.

1, 1A Information processing system 2, 2A, 2B Information processing server (information processing device)
3A Terminal (client)
4 Web server (client)
10, 10A Information processing section

Claims (9)

When there is a code response request from one of the clients that provide content, a code whose value does not overlap with any other code that is valid at that time is generated, and the generated code is sent to that one client. While responding and remembering the generated code as valid for a certain period of time,
Obtains the value of the input information input in response to an automatic voice prompt prompting the input of a code when a call is made to a phone number corresponding to arbitrary content, and the value of the input information obtained is An information processing device characterized by comprising an information processing unit that determines whether or not the value matches any value of a code that is valid at that time. The information processing unit includes:
When one client notifies the management ID and requests a code response, it generates a code and responds, and also stores the generated code as valid for a certain period of time in association with the management ID. ,
When a call is made to a phone number corresponding to arbitrary content, if it is determined that the value of the input information matches the value of any code, the value of the input information is associated with the matching code. 2. The information processing apparatus according to claim 1, wherein the information processing apparatus stores a management ID that is being received and information regarding an incoming call in association with each other. The information processing device according to claim 2, wherein the information processing unit stores a management ID and information indicating a caller's telephone number in association with each other. The information processing device according to claim 2, wherein the information processing unit stores a management ID and information indicating a caller's action in response to an automatic telephone response performed after inputting a code in association with each other. The information processing unit associates the management ID with at least one of information indicating the timing at which it was determined that the value of the input information matches the value of any code, and information indicating the timing at which the incoming call ended. The information processing device according to claim 2, wherein the information processing device is attached and stored. Any one of claims 2 to 5, wherein the information processing unit responds with information associated with the notified management ID when a response request for information is received together with notification of the management ID. The information processing device described in . The information processing unit includes:
When there is a call to the phone number corresponding to one content and it is determined that the value of the input information matches the value of any code, content phone number information indicating the phone number corresponding to the one content. While storing information indicating the calling party's telephone number in association with
When a phone number corresponding to any content is called, the calling party's telephone number is obtained, and the value of the obtained calling party's telephone number is the calling party's telephone number associated with the content telephone number information. The information processing apparatus according to claim 1, wherein the information processing apparatus determines whether or not the value matches any value of information indicating the information. An information processing system comprising one or more clients that provide content and an information processing device that can communicate with the clients,
The information processing device includes:
When a code response request is received from one client, a code whose value does not overlap with any other code that is valid at that time is generated, the generated code is responded to the one client, and the generated code is While remembering as valid for a certain period of time,
Obtains the value of the input information input in response to an automatic voice prompt prompting the input of a code when a call is made to a phone number corresponding to arbitrary content, and the value of the input information obtained is An information processing system characterized by having an information processing unit that determines whether or not the value matches any value of a valid code at that time. When an information processing unit of the information processing device receives a code response request from one of the clients providing content, the information processing unit generates a code whose value does not overlap with any other codes valid at that time, responding the generated code to the one client, and storing the generated code as valid for a predetermined period of time;
The information processing unit of the information processing device receives a value of input information input in response to an automatic voice prompt prompting the input of a code when a call is made to a telephone number corresponding to arbitrary content. An information processing method, comprising the steps of: acquiring the input information; and determining whether the value of the acquired input information matches any value of a valid code at that time.