JP2007304674A - Information management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To prevent transaction of stolen goods by efficiently sharing information on ownership of articles or information on theft of articles. <P>SOLUTION: The theft information management system 1 comprises a product management server 3 including a product management database 6 storing unique product identification information for each individual of a product in conformation to information for the owner of each individual of the product and an inquiry terminal 24, which are mutually communicably connected through a network 2. In this system, the product management server 3 retrieves, when inquiry information for inquiring an owner with designated product identification information is transmitted from the inquiry terminal 24, the information stored in the product management database 6 according to the inquiry information, and transmits information for the owner corresponding to the designated product identification information to the inquiry terminal 24. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to an information management system for managing information related to products.

2. Description of the Related Art Conventionally, auctions that can be easily participated by even ordinary individuals using the Internet have been hosted (see, for example, Patent Document 1). If such an auction is used, goods can be easily bought and sold between individuals.
JP 2001-101317 A

  However, it has been pointed out that there is a possibility that stolen goods will be traded using an article transaction between individuals using the auction as described above. That is, in the past, the opportunity to resell stolen goods was limited to transactions through secondhand goods dealers, but it is not impossible to resell stolen goods pretending to be transactions between individuals using an auction or the like. On the other hand, it has been very difficult for an individual or the like who wants to purchase an article in such a transaction to confirm that the article is not a stolen item. It is also difficult to know the original owner of an article suspected of being stolen. Thus, conventionally, since acquisition and sharing of information relating to possession of goods and information relating to theft of goods has not been efficiently performed, it has been difficult to prevent transactions of stolen goods.

  SUMMARY OF THE INVENTION In view of the above-described circumstances, an object of the present invention is to efficiently prevent the handling of stolen goods by efficiently sharing information relating to possession of goods and information relating to theft of goods.

In order to solve the above-described problems, the present invention provides a management server device including a product management database that stores product identification information unique to each individual product and information related to the owner of the individual product in association with each other. One or a plurality of terminal devices connected to each other via a communication line, and the management server device specifies product identification information from a specific terminal device among the terminal devices. When the inquiry information for inquiring the owner is transmitted, the information stored in the product management database is searched according to the inquiry information, and the information relating to the owner corresponding to the specified product identification information is obtained. An information management system characterized by transmitting to a specific terminal device is provided.
According to this configuration, the product identification information unique to each individual product is associated with information related to the product owner, and by sending inquiry information including product identification information from a specific terminal device, Information relating to the owner corresponding to the product identification information is provided. As a result, information related to the original owner of each product can be efficiently shared. For example, it is possible to quickly determine whether an article is a stolen article in a police-related organization, and contribute to activities to suppress transactions of stolen goods. Can be expected.

In the present invention, the specific terminal device is the terminal device installed in a police-related organization, or the terminal device given a specific authority to transmit inquiry information in response to a request from a police-related organization. Then, when the management server device receives inquiry information for inquiring an owner by specifying product identification information, the management server device authenticates whether the terminal device that transmitted the inquiry information is the specific terminal device. It is good also as a structure.
In this case, since information related to the owner is transmitted only to a specific terminal device such as a terminal device related to the police-related organization, activities to suppress transactions of stolen goods while sufficiently protecting personal information etc. Can contribute to

Further, in the present invention, a theft information server device comprising a theft information database for storing product identification information of a product that has been reported to the police-related organization, the terminal device and the terminal via the communication line The theft information server device has a configuration connected to the management server device so as to be able to communicate with each other, and the terminal device inquires of the theft information server device whether or not the theft is reported by designating product identification information. When an inquiry request is transmitted, the terminal device may be configured to transmit information indicating whether or not a theft notification corresponding to the specified product identification information is transmitted.
In this case, product identification information of products for which the theft has been reported is aggregated, and it is possible to easily and quickly know whether a certain product has been reported for theft based on the aggregated information. As a result, it is expected that stolen goods are eliminated in the place where goods are traded, and that effective deterrence against stolen goods is produced.

In addition, when an inquiry request is transmitted from the terminal device, the theft information server device transmits information indicating only the presence / absence of a theft notification corresponding to the specified product identification information to the terminal device. It is good also as a structure.
In this case, when providing the product identification information of the product for which the theft has been reported, only the information regarding whether or not the theft has been reported is transmitted to the terminal device. It can be expected to produce effective deterrence against stolen goods without disclosing it. Furthermore, since it is not necessary to limit the terminal device that transmits information from the theft information server device to only a specific terminal device, it is not necessary to perform authentication or the like in the theft information server device, and processing can be performed efficiently at high speed.

Further, the theft information server device stores public theft information including only product identification information of a product that has been reported to the police-related organization, and the public theft in response to a request from the terminal device. It is good also as a structure which transmits information.
In this case, when providing the product identification information of the product for which the theft has been reported, public theft information including only the product identification information for which the theft has been reported is transmitted to the terminal device. It can be expected to produce effective deterrence against stolen transactions without inadvertently disclosing information. Furthermore, since the terminal device that transmits information from the theft information server device is not limited to a specific terminal device, it is not necessary to perform authentication or the like in the theft information server device, and simply send public theft information in response to a request. Because it is good, processing can be performed more quickly and efficiently.

Furthermore, when the theft information server device transmits information including product identification information of a product for which the theft has been reported to a police-related organization from a specific terminal device among the terminal devices, the theft information server device receives this information. The information may be received and registered in the theft information database, and only product identification information may be extracted from the received information and added to the public theft information.
In this case, when information including product identification information of a product that has been reported to the police agency is received, this information is registered in the theft information database, and the public theft information is updated based on this information. It is updated to the state. As a result, when public theft information is requested from the terminal device, the latest public theft information can be provided, and it can be expected to produce more effective deterrence against stolen goods transactions.

  According to the present invention, by making an inquiry based on the product identification information, information related to the owner corresponding to the product identification information is provided. Can be determined quickly, and can be expected to contribute to activities to deter transactions of stolen goods.

Embodiments of the present invention will be described below with reference to the drawings.
FIG. 1 is a diagram showing a configuration of a theft information management system 1 according to an embodiment to which the present invention is applied.

This theft information management system 1 has a product identification information unique to each individual product, information related to the owner of the individual, and a theft made by a police organization for a certain type of product (for example, a car audio device). It is a system that manages information related to notifications. In the theft information management system 1 according to the present embodiment, a combination of a product model number and a production number is used as product identification information. The model number is determined for each product type, and the production number is a unique number for each individual product of the same model. Therefore, one individual is specified by the combination of the model number and the manufacturing number.
In the theft information management system 1, product identification information of a product and information relating to a customer (owner) who purchased the product are stored in the product management database 6 in association with each other. The information stored in the product management database 6 is information collected at a sales base 11, a support window 12, and a repair base 13 of a trader (manufacturer, sales company, etc.) handling the product. Further, in the theft information management system 1, information related to notification of theft in the police related organization 14 is stored in the theft information database 7. Information stored in the theft information database 7 is provided from the police related organization 14.

  The theft information management system 1 responds to an inquiry from the police related organization 14 in response to an information registration operation for registering information collected at the sales base 11, support window 12, and repair base 13 in the product management database 6. Operation for providing information relating to the owner stored in the database 6, theft information registration operation for registering information provided from the police related organization 14 in the theft information database 7, user terminals 25, 26 used by general users, In response to a request from the auction management server 5, an inquiry operation for inquiring whether or not the theft of a specific product has been reported is executed.

  A theft information management system 1 shown in FIG. 1 includes a product management server 3 as a management server device connected to each other via a network 2 as a communication line, a theft information server 4 as a theft information server device, and an auction management server 5. Furthermore, input terminals 21 to 23 as terminal devices, an inquiry terminal 24, and user terminals 25 and 26 are included.

  The network 2 is a communication network that includes various communication lines such as a dedicated line, a public telephone line, a satellite communication line, a mobile communication line, and various server devices (not shown), and is capable of transmitting and receiving various data. The specific embodiment is not particularly limited. In addition, a configuration in which various devices such as a server, a firewall, and a gateway device provided by an NSP (Network Service Provider) or the like may be interposed between the network 2 and each device connected to the network 2, Not shown here.

  The product management server 3 has a product management database 6 that stores product identification information of a product in association with information related to the owner of the product. The product management server 3 responds to a request from a device connected via the network 2 in an information registration operation (FIG. 6), an inquiry operation (FIG. 11), and a theft information registration operation (FIG. 11) described later. Registration, search, and the like of information in the product management database 6 are executed.

  The theft information server 4 has a theft information database 7 that stores product identification information of the product, the contents of the notification, etc. of the product that has been reported to the police related organizations such as the police station. The theft information server 4 performs an information registration operation (FIG. 6), a theft information registration operation (FIG. 11), an inquiry operation (FIG. 17), a public data providing operation (FIG. 17), and an exhibit inquiry operation (FIG. 20). ), In response to a request from a device connected via the network 2, registration, retrieval, and the like of information in the theft information database 7 are executed.

  The auction management server 5 processes information (product name, price, etc.) of products to be bought and sold in order to realize an online auction using the user terminals 25, 26 and the like connected via the network 2, as well as bidding and The auction information database 8 has a function of processing various information related to successful bids and stores information related to the auction. The auction management server 5 transmits and receives various data to and from the product management server 3 and the theft information server 4 in the inquiry operation (FIG. 11) and the exhibit inquiry operation (FIG. 20) described later.

  The input terminals 21 to 23 are terminal devices installed in the product sales base 11, the support base 12, and the repair base 13, respectively. The input terminals 21 to 23 transmit information unique to the product and information related to the owner to the product management server 3 in an information registration operation (FIG. 6) described later in accordance with the operation of the operator at each site.

The inquiry terminal 24 is a terminal device that is installed in the police-related organization 14 and is operated by the staff of the police-related organization 14.
The user terminals 25 and 26 are terminal devices connected to the network 2 and are operated by, for example, general users.

FIG. 2 is a block diagram showing the configuration of the product management server 3 provided in the theft information management system 1. The configuration shown in FIG. 2 is realized mainly by a hardware configuration or by cooperation of hardware and software, and the specific and physical aspects thereof are arbitrary.
Each server device of the product management server 3, theft information server 4 and the auction management server 5 realizes different functions depending on the software installed therein, and the hardware configuration thereof can be made common. . Therefore, in the present embodiment, the configuration of the product management server 3 will be described with reference to FIG. 2, and the configuration of each other server device is the same as that of the product management server 3 in FIG.

  As shown in FIG. 2, the product management server 3 executes a control program to control each unit, a CPU (Central Processing Unit) 31, and a ROM (Read Only Memory) 32 that stores a basic control program executed by the CPU 31. , A RAM (Random Access Memory) 33 that forms a work area for temporarily storing various programs and data executed by the CPU 31, a storage unit 34 for storing programs and data executed by the CPU 31, and operations performed by a server administrator Input unit 35, a display unit 36 for displaying a program being executed, execution results, and the like, a communication I / F unit 37 connected to the network 2 (FIG. 1), and an external I connected to the product management database 6 / F unit 38 is provided, and each of these units is connected to bus 39.

  The CPU 31 reads the basic control program stored in the ROM 32, expands and executes it in the work area of the RAM 33, and controls each part of the product management server 3. Further, the CPU 31 reads out and executes the control program 34A stored in the storage unit 34, thereby realizing the function of the product management server 3 in the information registration operation, inquiry operation, and theft information registration operation described later.

  The storage unit 34 includes a storage medium (not shown) configured by a magnetic or optical recording medium, a semiconductor memory, or the like, and stores various programs, data, and the like in the storage medium (not shown). Some or all of the programs, data, and the like stored in this storage medium (not shown) are received from other devices via the communication line such as the network 2 by the communication I / F unit 37 and stored. Furthermore, the storage medium (not shown) may be a storage medium included in another server device built on the network 2. The storage unit 34 also stores a control program 34A that is executed by the CPU 31.

  The communication I / F unit 37 includes a modem (MODEM / MOD Modulator / DEModulator), an ADSL (Asymmetric Digital Subscriber Line) modem, a splitter, a cable modem, a terminal adapter (TA), a DSU (Digital Service Unit), a NIC (Network Interface Card), wireless LAN (Local Area Network) client device, and the like. The communication I / F unit 37 is connected to a wired or wireless communication line such as a telephone line, an ISDN (Integrated Services Digital Network) line, an ADSL line, a cable TV line, an optical fiber, or a wireless LAN line. The network 2 is connected via this communication line. The communication I / F unit 37 transmits and receives various types of information according to a predetermined communication protocol between each server device and each terminal device connected to the network 2 under the control of the CPU 31.

FIG. 3 is a block diagram showing the configuration of the input terminal 21 provided in the theft information management system 1. The configuration shown in FIG. 3 is realized mainly by a hardware configuration or by cooperation of hardware and software, and the specific and physical aspects thereof are arbitrary. Realized.
Each terminal device of the input terminals 21 to 23, the inquiry terminal 24, and the user terminals 25 and 26 is caused by a difference in software implemented therein, or by a difference in functions executed among functions included in common software. Alternatively, different functions are realized depending on the operation method, and the hardware configuration can be made common. Therefore, in the present embodiment, the configuration of the input terminal 21 will be described with reference to FIG. 3, and the configuration of each other terminal device is the same as that of the input terminal 21 in FIG.

  As shown in FIG. 3, the input terminal 21 includes a CPU (Central Processing Unit) 41 that executes a control program to control each unit, a ROM (Read Only Memory) 42 that stores a basic control program executed by the CPU 41, and the like. A random access memory (RAM) 43 that forms a work area for temporarily storing various programs and data executed by the CPU 31, a storage unit 44 for storing programs and data executed by the CPU 31, and an input operated by an operator A unit 45, a display unit 46 for displaying a program being executed, execution results, and the like, and a communication I / F unit 47 connected to the network 2 (FIG. 1) are connected to the bus 48. .

  The CPU 41 reads the basic control program stored in the ROM 42, develops and executes it in the work area of the RAM 43, and controls each part of the product management server 3. Further, the CPU 41 reads out and executes the control program 44A stored in the storage unit 44, thereby realizing the function of the input terminal 21 in the information registration operation described later.

  The storage unit 44 includes a storage medium (not shown) configured by a magnetic or optical recording medium, a semiconductor memory, or the like, and stores various programs, data, and the like in the storage medium (not shown). Some or all of the programs and data stored in this storage medium (not shown) are received from other devices via the communication line such as the network 2 by the communication I / F unit 47 and stored. Furthermore, the storage medium (not shown) may be a storage medium included in another server device built on the network 2. The storage unit 44 stores a control program 44A executed by the CPU 41.

The input unit 45 includes an input device including a keyboard having numeric keys, character keys, and various function keys, and a pointing device such as a mouse, a touch panel, a pen tablet, and the like. A signal indicating the operation is output to the CPU 31.
The display unit 46 includes a display screen made up of a CRT (Cathode Ray Tube), an LCD (Liquid Crystal Display), and the like. On this display screen, processing results by the CPU 41, data received via the communication I / F unit 47, etc. Is displayed.

  The communication I / F unit 47 includes a modem, an ADSL modem, a splitter, a cable modem, a terminal adapter, a DSU, a NIC, a wireless LAN client device, and the like. The communication I / F unit 47 is connected to a wired or wireless communication line such as a telephone line, an ISDN line, an ADSL line, a cable TV line, or a dedicated line such as an optical fiber, and is connected to the network 2 via this communication line. Connected. The communication I / F unit 47 transmits and receives various types of information according to a predetermined communication protocol between each server device and each terminal device connected to the network 2 under the control of the CPU 41.

FIG. 4 is a diagram schematically showing a configuration of information stored in the product management database 6. The product management database 6 stores the customer name and customer contact information in association with the model number and the product number as product identification information. Here, the customer refers to a customer for a trader who installs the sales base 11, the support base 12, and the repair base 13, that is, the owner of the product. In addition, in the product management database 6, an information registration date indicating the date when each information is registered by an information registration operation (FIG. 6) described later and an information base indicating the registered base are associated with each information. Each information of the base is stored.
FIG. 5 is a diagram schematically showing a configuration of information stored in the theft information database 7. In the theft information database 7, the contents of the notification are stored for individual products that have been reported to the police related organizations 14. That is, the product identification information (model number and serial number) of the notified individual, the name and contact information of the owner, the reception date and time when the notification is received, and the information indicating the jurisdiction police station are stored in association with each other.

In the theft information management system 1 configured as described above, when information is transmitted and received between each server device and each terminal device, the web server function of the server device and the web browser function of the terminal device are used.
That is, the product management server 3 configured as described above, and the theft information server 4 and the auction management server 5 configured similarly are functions as hardware or a web server realized by cooperation of hardware and software. The web page data is transmitted to the terminal device accessed via the network 2. And the information transmitted from the terminal device is received and processed based on the data of this web page, and after the process, the data of the web page indicating the processing result is transmitted again.
On the other hand, the input terminal 21, and the similarly configured input terminals 22, 23, the inquiry terminal 24, and the user terminals 25, 26 have a web browser function realized by hardware or cooperation of hardware and software, When the server apparatus is accessed via the network 2, the web page data provided from the server apparatus is received and displayed on the display screen.

  Here, the web page transmitted / received between the server device and the terminal device constituting the theft information management system 1 is described in a markup language such as HTML (HyperText Markup Language) or XML (eXtensible Markup Language). There are no particular restrictions, but it is not particularly limited, for example, those consisting only of HTML files, GIF (Graphics Interchange Format), JPEG (Joint Photographic Experts Group), TIFF (Tagged Image File Format), BMP Including image data in a format compliant with various standards such as (BitMaP), including audio data in a format compliant with various standards such as WAV and MP3 (MPEG-1 Audio Layer-3), CGI (Common Gateway Interface) ) And ASP (Active Server Pages), etc., and programs that include script language descriptions, If the data can be processed by the general Web browser, the data format and the like are not particularly limited.

Next, the operation of the theft information management system 1 will be described. FIG. 6 is an explanatory diagram of the information registration operation of the theft information management system 1.
As shown in FIG. 6, in the information registration operation, any one of the input terminals 21 to 23 installed at the sales base 11, the support base 12, and the repair base 13 sends the product management server 3 Information specific to the individual and information related to the owner (customer) of the individual are transmitted (ST101). Upon receiving the information transmitted from the input terminals 21 to 23, the product management server 3 transmits an inquiry request to the theft information server 4 based on the received information (ST102). This inquiry request is made to determine whether or not a theft has already been reported for a product whose information is to be newly registered in the product management database 6. When the product management server 3 transmits an inquiry request, the theft information server 4 searches the information in the theft information database 7 in response to this (ST103), and transmits the search result to the product management server 3 (ST104). Here, the product management server 3 acquires the search result transmitted from the theft information server 4 and uses the information transmitted from the input terminals 21 to 23 when the corresponding information is not registered in the theft information database 7. Register in the management database 6 (ST105).
Then, the product management server 3 transmits the processing result of registration in the product management database 6 to the input terminal that transmitted the information in ST101 among the input terminals 21 to 23 (ST101). That is, when the corresponding information is stored in the theft information database 7 for the product related to the information transmitted by the input terminals 21 to 23, a warning message indicating that the theft has been reported is transmitted, and If the information is not stored in the theft information database 7, a message indicating that registration has been completed is transmitted.

The information registration process performed by the product management server 3 in this information registration operation is shown in the flowchart of FIG.
As shown in FIG. 7, the product management server 3 authenticates the transmission source in response to access from the input terminals 21 to 23 (step S11), and is transmitted from the input terminals 21 to 23 after successful authentication. Information is received (step S12). The information received here includes the product identification information and the corresponding customer name and contact information.
Subsequently, the product management server 3 sends the received information to the theft information server 4 to request information inquiry, and searches the information in the theft information database 7 (step S13). Then, when the theft information server 4 executes a search and transmits a search result, the product management server 3 receives the search result transmitted from the theft information server 4 and determines the presence or absence of the corresponding theft information (step) S14).
Here, if the corresponding theft information is not stored in the theft information database 7, the product management server 3 registers the information received in step S12 in the product management database 6 (step S15), indicating that the registration is completed. The message shown is transmitted to the input terminal authenticated in step S11 (step S16). On the other hand, if the corresponding theft information is stored in the theft information database 7, the product management server 3 creates a message indicating that the theft has been reported (step S17), and proceeds to step S16 to send the message. Send to input terminal.

8-10 is a figure which shows the example of the screen displayed on the display screen of the input terminals 21-23 in said information registration operation | movement.
The screen shown in FIG. 8 is displayed when information is transmitted from the input terminals 21 to 23 to the product management server 3 (ST101 in FIG. 6). In this screen, on the display screens of the input terminals 21 to 23, there are input boxes for inputting product identification information (model number and manufacturing number), customer name, customer contact information, and instructions for transmission. "Registration execution" button is arranged.
Further, the screen shown in FIG. 9 is displayed when a message indicating that registration is completed is transmitted from the product management server 3 to the input terminals 21 to 23 after registration of information in the product management database 6 is completed (FIG. 6). Is displayed on ST106). The screen shown in FIG. 9 displays that information registration has been completed.
The screen shown in FIG. 10 is displayed when the theft information corresponding to the theft information database 7 is stored and a warning message is transmitted from the product management server 3 to the input terminals 21 to 23 (ST106 in FIG. 6). It is a screen. The screen shown in FIG. 10 displays that the theft has been reported for the product corresponding to the information transmitted from the input terminal.

FIG. 11 is a diagram for explaining an inquiry operation and a theft information registration operation of the theft information management system 1.
The inquiry operation shown in FIG. 11 is performed for the purpose of investigating the owner of the product by the police related organization 14. In this inquiry operation, the inquiry terminal 24 installed in the police related organization 14 transmits inquiry information including product identification information to the product management server 3 (ST111), and the product management server 3 transmits the received product identification. Information in the product management database 6 is searched based on the information (ST112), and the search result is transmitted to the inquiry terminal 24 (ST113). Thereby, information relating to the owner corresponding to the product identification information is provided to the inquiry terminal 24.

  Further, when the police agency 14 reports the theft, the inquiry terminal 24 transmits the theft information to the product management server 3 by the same operation as the above inquiry (ST111), and the theft information registration operation is executed. The In this theft information registration operation, the product management server 3 that has received the theft information from the inquiry terminal 24 transmits the theft information to the theft information server 4 (ST121), and the theft information server 4 Information is received and registered in the theft information database 7 (ST122). Furthermore, the theft information server 4 extracts only information that can be disclosed from the received theft information, and generates and updates public data 4A as public theft information (ST123). As a result, information indicating that a theft has been reported to the police related organization 14 for an individual product can be shared, and public data 4A including only publicly available information is generated. The public data 4A is provided to the user terminals 25 and 26 in the public data providing operation described later.

FIG. 12 is a flowchart showing inquiry response processing executed by the product management server 3 in the inquiry operation and theft information registration operation.
In this inquiry response process, the product management server 3 authenticates the inquiry terminal 24 in response to the access from the inquiry terminal 24 (step S21). In the inquiry operation, information including personal information is transmitted to the inquiry terminal 24. Therefore, the personal information can be reliably protected by performing the authentication in step S21.
Subsequently, the product management server 3 receives the information transmitted from the inquiry terminal 24 (step S22), and determines whether this information is theft information indicating notification of theft or the inquiry information ( Step S23).

When the information transmitted from the inquiry terminal 24 is inquiry information including product identification information (step S23; No), the product management server 3 uses the product management database 6 based on the product identification information included in the inquiry information. (Step S24), and the search result is transmitted to the inquiry terminal 24 (step S25). If the corresponding information is stored in the product management database 6 in step S25, the product management server 3 transmits the information to the inquiry terminal 24, and the corresponding information is not stored in the product management database 6. In this case, a message indicating that is transmitted to the inquiry terminal 24.
When the information transmitted from the inquiry terminal 24 is theft information (step S23; Yes), the product management server 3 transmits the theft information to the theft information server 4, and the theft information server 4 transmits the theft information database 7 Register for.

FIG. 13 is a flowchart showing a theft information registration process executed by the theft information server 4 in the theft information registration operation.
In the theft information registration operation, when the product management server 3 transmits the theft information to the theft information server 4, the theft information server 4 receives the transmitted theft information (step S31) and stores the theft information in the theft information database. 7 (step S32).
Subsequently, the theft information server 4 extracts only the product identification information from the received information (step S33), generates public data 4A including the extracted product identification information, and stores it in the built-in storage device (step S34). ). In this step S34, when the public data 4A is already stored in the storage device of the theft information server 4, the public data 4A in the storage device is updated. The public data 4A generated / updated here does not include personal information of the owner who reported the theft, so there is no problem in providing it to unspecified third parties. There is no need to do etc.

14 to 15 are diagrams showing examples of screens displayed on the display screen of the inquiry terminal 24 in the above inquiry operation.
The screen shown in FIG. 14 is displayed when inquiry information is transmitted to the product management server 3 (ST111 in FIG. 11). On this screen, an input box for inputting product identification information and an “execute inquiry” button for instructing transmission of inquiry information are arranged.
The screen shown in FIG. 15 is displayed when a search result is transmitted from the product management server 3 to the inquiry terminal 24. On this screen, the name and contact information of the customer corresponding to the product identification information, the date when the information related to this customer was registered, and the base where the information related to this customer was registered (sales base 11, support window 12, repair base 13) Information) is displayed in a list.

FIG. 16 is a diagram illustrating an example of a screen displayed on the display screen of the inquiry terminal 24 in the theft information registration operation.
The screen shown in FIG. 16 is displayed when theft information is transmitted from the inquiry terminal 24 to the product management server 3 (ST111 in FIG. 11). On this screen, in addition to the product identification information, enter the name of the owner who reported the theft, contact information, the date and time when the police related organization 14 received the report of the theft, and information such as the police station that has jurisdiction over the theft And an “execute registration” button for instructing information transmission to the product management server 3. Theft information is transmitted to the product management server 3 by the operation of this “registration execution” button.

  In the above-described theft information registration operation, an example in which theft information is transmitted from the inquiry terminal 24 to the product management server 3 and this theft information is transmitted from the product management server 3 to the theft information server 4 has been described. The theft information may be directly transmitted from 24 to the theft information server 4. In this case, it is not necessary for the product management server 3 to determine whether the information from the inquiry terminal 24 is theft information. Further, it is preferable that the theft information server 4 authenticates the inquiry terminal 24 before receiving the theft information.

FIG. 17 is a diagram for explaining the inquiry operation and the public data providing operation in the theft information management system 1.
The inquiry operation shown in FIG. 17 is performed for the purpose of confirming whether or not a theft has been reported for a certain product by operating the user terminals 25 and 26 by a general user. In this inquiry operation, when the user terminals 25 and 26 transmit an inquiry request including product identification information to the theft information server 4 (ST131), the theft information server 4 steals based on the transmitted product identification information. Information in the information database 7 is searched (ST132), and the search result is transmitted to the user terminals 25 and 26 (ST133). As a result, information indicating whether or not a theft has been reported for the inquired product is provided to the user terminals 25 and 26.

FIG. 18 is a flowchart showing the inquiry process executed by the theft information server 4 in the inquiry operation.
In this inquiry process, when the user terminals 25 and 26 transmit an inquiry request including product identification information, the theft information server 4 receives this inquiry request (step S41), and the theft information database based on the received product identification information. 7 information is retrieved (step S42). And based on a search result, the information which shows only the presence or absence of applicable theft information is transmitted to the user terminals 25 and 26 (step S43). Here, since the information provided to the user terminals 25 and 25 is information indicating only whether or not the theft has been reported, it is not necessary to authenticate the user terminals 25 and 26 in the inquiry process, and the process can be executed at high speed. .

FIG. 19 is a diagram illustrating an example of a screen displayed on the display screens of the user terminals 25 and 26 in the inquiry operation.
The screen shown in FIG. 19 is displayed after the result is transmitted from the theft information server 4 to the user terminals 25 and 26 (ST133 in FIG. 17). On this screen, only a message indicating the presence or absence of theft information corresponding to the product identification information transmitted by the user terminals 25 and 26 is displayed. The screen illustrated in FIG. 19 is displayed when there is no corresponding theft information. Here, when there is corresponding theft information, for example, the screen illustrated in FIG. 10 is displayed on the user terminals 25 and 26.

  The public data providing operation shown in FIG. 17 is performed for the purpose of obtaining a list of product identification information for which a general user has operated the user terminals 25 and 26 and reported theft. In the public data providing operation, when the user terminals 25 and 26 request the theft information server 4 to provide public data (ST141), the theft information server 4 stores the data in a built-in storage device (not shown). The public data 4A is transmitted to the user terminals 25 and 26 (ST142). The user operating the user terminals 25 and 26 can know whether or not the theft has been reported for the desired product by searching the information of the public data 4A transmitted from the theft information server 4. . Since the public data 4A is a list of product identification information and does not include personal information or the like, it is not necessary to authenticate the user terminals 25 and 26 in the public data providing operation. For this reason, the theft information server 4 can execute processing at high speed.

FIG. 20 is a diagram illustrating an example of a screen displayed on the display screens of the user terminals 25 and 26 in the public data providing operation. The public data 4A is transmitted from the theft information server 4 to the user terminals 25 and 26. It is displayed later (ST142 in FIG. 17). On this screen, a list of product identification information corresponding to the theft information stored in the theft information database 7 is displayed.
When the public data 4A includes a large number of product identification information, the theft information server 4 may generate and store the public data 4A for each product model number. In this case, in the public data providing operation, the user terminal 25 or 26 requests the provision of the public data 4A by specifying the model number (ST141), and the theft information server 4 sends the user terminal 25 or 26 to the user terminal 25 or 26. The public data 4A corresponding to the requested model number may be transmitted (ST142).

FIG. 21 is a diagram for explaining an exhibit inquiry operation in the theft information management system 1.
The exhibit inquiry operation is for the auction management server 5 to check whether or not a theft has been reported for the exhibited product when an auction is performed from a terminal device such as the user terminals 25 and 26. Done in
In this exhibit inquiry operation, the auction management server 5 transmits an inquiry request including product identification information of the exhibit to the theft information server 4 (ST151), and in response to the inquiry request, the theft information server 4 Information in the database 7 is searched (ST152), and the search result is transmitted to the auction management server 5 (ST153).
With this exhibit inquiry operation, stolen goods can be excluded from exhibits in an auction operated by the auction management server 5. Further, the theft information server 4 searches the theft information database 7 based on the product identification information transmitted from the auction management server 5 and transmits a search result indicating only the presence or absence of the corresponding theft information to the auction management server 5. Therefore, there is no risk of leakage of information that should be protected, such as personal information.
Here, in order for the auction management server 5 to acquire the product identification information, for example, in the auction operated by the auction management server 5, input of product identification information may be requested when registering an exhibition.

As described above, the theft information management system 1 according to the embodiment to which the present invention is applied associates product identification information unique to each individual product with information related to the individual owner of the product. In response to the inquiry information stored in the management database 6 and transmitted to the product management server 3 in the inquiry operation shown in FIG. Then, the information stored in the product management database 6 is retrieved by the product management server 3, and information relating to the owner corresponding to the designated product identification information is transmitted to the inquiry terminal 24. Thus, by transmitting the inquiry information from the inquiry terminal 24, information related to the owner corresponding to the product identification information is provided, so that the information related to the original owner for each product is efficiently shared. Accordingly, for example, it is possible to quickly determine whether or not each article is a stolen article in a police-related organization and the like, and since the original owner can be easily identified, it can be expected to contribute to an activity of suppressing theft article transaction.
In the theft information management system 1, only the inquiry terminal 24 installed in the police related organization 14 can make an inquiry to the product management server 3, so that the activity of suppressing theft transactions while sufficiently protecting personal information and the like. Can contribute to

Further, in the theft information management system 1, product identification information of products that have been reported to the police agencies is stored in the theft information database 7. In the inquiry operation shown in FIG. When the product identification information is transmitted, information indicating whether or not the product identification information is stored in the theft information database 7 is transmitted from the theft information server 4 to the user terminals 25 and 26. Further, when public data is requested from the user terminals 25 and 26, the theft information server 4 transmits public data 4A including only product identification information to the user terminals 25 and 26. As a result, information related to stolen goods can be efficiently shared without inadvertently disclosing information related to police agencies, personal information, etc., so stolen goods are excluded in the place where goods are traded. Expected to produce effective deterrence. Further, since it is not necessary to limit the device that transmits information from the theft information server 4 to only a specific terminal device, it is not necessary to perform authentication or the like in the theft information server 4, and processing can be performed efficiently at high speed.
The public data 4A is updated by the theft information server 4 when the theft information is transmitted from the inquiry terminal 24 in the theft information registration operation of FIG. The latest information is provided.

In the theft information management system 1, in the information registration operation of FIG. 6, product identification information is sent to the product management server 3 from the input terminals 21 to 23 installed at the sales base 11, the support base 12, and the repair base 13. When it is transmitted, the product management server 3 searches the theft information database 7, and when the transmitted product identification information is stored in the theft information database 7, the product management server 3 sends it to the input terminals 21 to 23. In response, a warning message is sent. As a result, when a customer (owner) is about to register a product for which the theft has been reported, it is possible to respond quickly and accurately.
Then, in the theft information management system 1, in the exhibit inquiry operation of FIG. 21, the product identification information of the article exhibited in the auction is transmitted from the auction management server 5 to the theft information server 4. Is transmitted from the theft information server 4 to the auction management server 5 indicating whether or not is registered in the theft information database 7. In response to this, the auction management server 5 can perform an appropriate response such as refusal (cancellation) of the exhibition, and can prevent theft transaction.

  In the above embodiment, the inquiry terminal 24 installed in the police related organization 14 is used to access the product management server 3 and execute the inquiry operation (FIG. 1). For example, an operator who receives a request from the police-related organization 14 by telephone or the like operates a terminal device to which a specific authority is given, and performs an inquiry operation to the product management server 3 It is good. Hereinafter, this case will be described as a modified example.

[Modification]
FIG. 22 is a diagram showing the configuration of a theft information management system 100 as a modification of the above embodiment.
In the theft information management system 100 shown in FIG. 22, a management terminal 27 installed at the inquiry reception base 15 is newly connected to the network 2. The inquiry reception base 15 is connected to the police-related organization 14 via the telephone line 10, and an operator who responds to a request by communication such as a telephone call from the police-related organization 14 is stationed. Then, when the operator of the inquiry reception base 15 operates the management terminal 27 as a terminal device to which specific authority is given, an information inquiry (ST111 in FIG. 6) is sent from the management terminal 27 to the product management server 3. In response to this, the search result is transmitted from the product management server 3 to the management terminal 27 (ST113 in FIG. 6). When the theft information is transmitted from the management terminal 27, the theft information is registered in the theft information database 7 by the theft information server 4 (ST103 in FIG. 6).
That is, in the theft information management system 100 shown in FIG. 22, the management terminal 27 is used instead of the inquiry terminal 24 in the theft information management system 1. The management terminal 27 is given specific authority such as a user ID, a password, and an electronic signature so that the product management server 3 can be authenticated.

  According to this theft information management system 100, even when it is difficult for a terminal device installed in the police related organization 14 to access the product management server 3 directly via the network 2, the operator of the inquiry reception base 15 By using this, a quick inquiry operation and a theft information registration operation are possible. Thereby, even if there is a measure for information concealment in the police related organization 14 or a restriction on organizational management, the information relating to the owner can be provided promptly.

  It should be noted that the above-described embodiment and modification show one embodiment of the present invention, and it is needless to say that the present invention can be arbitrarily modified and applied within the scope of the present invention. For example, in the embodiment and the modification described above, the case where product identification information including a model number and a manufacturing number is used as information unique to an individual product has been described. However, the present invention is not limited to this. For example, product identification information including a manufacturer name (or a seller name, a brand name, etc.), a model number, and a manufacturing number may be used. In this case, information related to products of a plurality of manufacturers (or sellers, brands, etc.) can be centrally processed in the theft information management system 1. Further, in the inquiry operation and the public data providing operation of FIG. 17, the input terminals 21 to 23 can be used instead of the user terminals 25 and 26. Further, the telephone line 10 is configured using various communication lines including a public telephone line and a dedicated line, and a specific aspect thereof is arbitrary. In addition, detailed configurations such as specific aspects of each terminal device and server device can be arbitrarily changed without departing from the spirit of the present invention.

It is a figure which shows the structure of the theft information management system which concerns on embodiment of this invention. It is a functional block diagram which shows the structure of a server apparatus. It is a functional block diagram which shows the structure of a terminal device. It is a figure which shows typically the structure of the information memorize | stored in a product management database. It is a figure which shows typically the structure of the information memorize | stored in a theft information database. It is a figure explaining the information registration operation | movement in a theft information management system. It is a flowchart which shows the information registration process which a product management server performs in information registration operation | movement. It is a figure which shows the example of the screen displayed on an input terminal in information registration operation | movement. It is a figure which shows the example of the screen displayed on an input terminal in information registration operation | movement. It is a figure which shows the example of the screen displayed on an input terminal in information registration operation | movement. It is a figure explaining the inquiry operation | movement and theft information registration operation | movement in a theft information management system. It is a flowchart which shows the inquiry response process which a product management server performs in an inquiry operation | movement. It is a flowchart which shows the theft information registration process which a theft information server performs in a theft information registration operation | movement. It is a figure which shows the example of the screen displayed on an inquiry terminal in inquiry operation | movement. It is a figure which shows the example of the screen displayed on an inquiry terminal in inquiry operation | movement. It is a figure which shows the example of the screen displayed on an inquiry terminal in a theft information registration operation | movement. It is a figure explaining the inquiry operation | movement and the data provision operation | movement for disclosure in a theft information management system. It is a flowchart which shows the inquiry process which a product management server performs in inquiry operation | movement. It is a figure which shows the example of the screen displayed on a user terminal in inquiry operation | movement. It is a figure which shows the example of the screen displayed on a user terminal in inquiry operation | movement. It is a figure explaining the exhibit inquiry operation | movement in a theft information management system. It is a figure which shows the structure of the theft information management system as a modification.

Explanation of symbols

1,100 Theft information management system (information management system)
2 Network (communication line)
3 Product management server (management server device)
4 theft information server (theft information server device)
4A Public data (public theft information)
DESCRIPTION OF SYMBOLS 5 Auction management server 6 Product management database 7 Theft information database 8 Auction information database 10 Telephone line 11 Sales base 12 Support base 13 Repair base 14 Police related organization 15 Inquiry reception base 21, 22, 23 Input terminal (terminal device)
24 Inquiry terminal (terminal equipment)
25, 26 User terminal (terminal equipment)
27 Management terminal (terminal equipment)

Claims (6)

Communication between a management server device having a product management database for storing product identification information unique to each individual product and information related to the owner of the individual product, and one or a plurality of terminal devices Having a configuration in which communication is possible with each other via a line,
When the inquiry information for specifying the product identification information and inquiring the owner is transmitted from the specific terminal device among the terminal devices, the management server device stores the inquiry information in the product management database according to the inquiry information. Searching the stored information and transmitting information relating to the owner corresponding to the specified product identification information to the specific terminal device;
An information management system characterized by The specific terminal device is the terminal device installed in a police-related organization, or the terminal device granted a specific authority to transmit inquiry information in response to a request from a police-related organization,
The management server device authenticates whether the terminal device that transmitted the inquiry information is the specific terminal device when receiving inquiry information for inquiring an owner by specifying product identification information; The information management system according to claim 1, wherein: A theft information server device provided with a theft information database for storing product identification information of the product for which the theft has been reported to the police-related organization is mutually connected with the terminal device and the management server device via the communication line. It has a configuration that is communicably connected,
The theft information server device, when an inquiry request is sent from the terminal device to the theft information server device to specify whether or not the theft has been reported by specifying product identification information, to the terminal device, Sending information indicating whether or not there has been a theft notification corresponding to the specified product identification information;
The information management system according to claim 1 or 2. The theft information server device, when an inquiry request is transmitted from the terminal device, transmits to the terminal device information indicating only the presence or absence of a theft notification corresponding to the specified product identification information;
The information management system according to claim 3. The theft information server device stores public theft information including only product identification information of a product that has been reported to the police-related organization, and the public theft information is received in response to a request from the terminal device. Sending,
The information management system according to claim 3 or 4, characterized by the above-mentioned. The theft information server device receives this information when information including product identification information of a product for which the theft has been reported to a police agency from a specific terminal device among the terminal devices. Registering in the theft information database and extracting only product identification information from the received information and adding it to the public theft information;
The information management system according to claim 5.

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