JP2023526736A - 個人情報保護に基づく音声情報処理サービス提供システム - Google Patents
個人情報保護に基づく音声情報処理サービス提供システム Download PDFInfo
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- 230000010365 information processing Effects 0.000 title claims abstract description 38
- 238000012545 processing Methods 0.000 claims description 286
- 238000000034 method Methods 0.000 claims description 34
- 230000008569 process Effects 0.000 claims description 25
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- 238000012795 verification Methods 0.000 description 17
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- 239000003795 chemical substances by application Substances 0.000 description 2
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
- G06F21/60—Protecting data
- G06F21/62—Protecting access to data via a platform, e.g. using keys or access control rules
- G06F21/6218—Protecting access to data via a platform, e.g. using keys or access control rules to a system of files or objects, e.g. local or distributed file system or database
- G06F21/6245—Protecting personal data, e.g. for financial or medical purposes
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
- G06F21/60—Protecting data
- G06F21/602—Providing cryptographic facilities or services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
- G06F21/60—Protecting data
- G06F21/604—Tools and structures for managing or administering access control systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/16—Sound input; Sound output
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
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Abstract
Description
Claims (5)
- 音声情報処理サービス提供システムにおいて、
ユーザーが音声情報を伝送するために用いるクライアント端末と、
前記クライアント端末から伝送される音声情報を格納するとともに、音声処理サーバーに伝送するコンタクトセンターと、
前記コンタクトセンターから伝送される音声情報をテキスト情報に変換して中継及び処理サーバーに伝送する音声処理サーバーと、
前記音声処理サーバーから伝送される前記テキスト情報に含まれている個人情報を取り出して加工した後、加工された個人情報を含む加工テキスト情報をクラウドサービスサーバーに伝送する中継及び処理サーバーと、
前記中継及び処理サーバーから伝送される前記加工テキスト情報を分析して対応処理情報を生成した後、前記中継及び処理サーバーに伝送するクラウドサービスサーバーと、
を備えてなることを特徴とする個人情報保護に基づく音声情報処理サービス提供システム。 - 前記音声情報が前記音声処理サーバーによってテキスト情報に変換されて前記中継及び処理サーバーに伝送されれば、前記音声情報は、前記音声処理サーバー内において削除処理されることを特徴とする請求項1に記載の個人情報保護に基づく音声情報処理サービス提供システム。
- 前記コンタクトセンターは、前記音声処理サーバー内において前記音声情報の削除有無を検証することを特徴とする請求項2に記載の個人情報保護に基づく音声情報処理サービス提供システム。
- 前記中継及び処理サーバーは、前記テキスト情報から共通の特徴パターンを含む共通の個人情報識別データと個別の特徴パターンを含む個別の個人情報識別データを取り出す個人情報取出部と、前記個人情報取出部において取り出した共通の個人情報識別データと個別の個人情報識別データを加工した後、この加工されたデータを含む前記加工テキスト情報を伝送する中継処理部と、を備えてなることを特徴とする請求項1に記載の個人情報保護に基づく音声情報処理サービス提供システム。
- 前記個人情報取出部において取り出した共通の個人情報識別データと個別の個人情報識別データは、暗号化または置換されて加工されることを特徴とする請求項4に記載の個人情報保護に基づく音声情報処理サービス提供システム。
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
KR1020200067030A KR102392300B1 (ko) | 2020-06-03 | 2020-06-03 | 개인정보 보호 기반 음성 정보 처리 서비스 제공 시스템 |
KR10-2020-0067030 | 2020-06-03 | ||
PCT/KR2021/005541 WO2021246658A1 (ko) | 2020-06-03 | 2021-05-03 | 개인정보 보호 기반 음성 정보 처리 서비스 제공 시스템 |
Publications (2)
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JP2023526736A true JP2023526736A (ja) | 2023-06-23 |
JP7471691B2 JP7471691B2 (ja) | 2024-04-22 |
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JP2022562054A Active JP7471691B2 (ja) | 2020-06-03 | 2021-05-03 | 個人情報保護に基づく音声情報処理サービス提供システム |
Country Status (5)
Country | Link |
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US (1) | US20230161901A1 (ja) |
EP (1) | EP4163811A4 (ja) |
JP (1) | JP7471691B2 (ja) |
KR (1) | KR102392300B1 (ja) |
WO (1) | WO2021246658A1 (ja) |
Families Citing this family (1)
Publication number | Priority date | Publication date | Assignee | Title |
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KR102636705B1 (ko) * | 2022-01-14 | 2024-02-14 | 주식회사 한글과컴퓨터 | 음성 데이터에 포함된 개인 정보를 마스킹 처리할 수 있는 마스킹 처리 서버 및 그 동작 방법 |
Citations (3)
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WO2019132198A1 (ko) * | 2017-12-26 | 2019-07-04 | 주식회사 마인드웨어웤스 | 개인정보 보호 기반 질의 처리 서비스 제공 시스템 |
WO2019225201A1 (ja) * | 2018-05-25 | 2019-11-28 | ソニー株式会社 | 情報処理装置及び情報処理方法、並びに情報処理システム |
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KR100461990B1 (ko) | 2001-07-03 | 2004-12-14 | 주식회사 소프트그램 | 개인정보 보호가 가능한 맞춤형 정보 서비스 방법 |
US7650628B2 (en) * | 2004-10-21 | 2010-01-19 | Escription, Inc. | Transcription data security |
KR101720268B1 (ko) * | 2015-10-26 | 2017-03-27 | (주)아이알엠 | 환자정보 보호를 위한 의료영상의 클라우드 데이터베이스 구축 및 판독 방법 |
US9830463B2 (en) * | 2016-01-22 | 2017-11-28 | Google Llc | Systems and methods for detecting sensitive information leakage while preserving privacy |
US11496286B2 (en) * | 2017-01-08 | 2022-11-08 | Apple Inc. | Differential privacy with cloud data |
US10061937B1 (en) * | 2017-06-28 | 2018-08-28 | International Business Machines Corporation | Protecting confidential information |
US11120199B1 (en) * | 2018-02-09 | 2021-09-14 | Voicebase, Inc. | Systems for transcribing, anonymizing and scoring audio content |
KR101955025B1 (ko) * | 2018-05-15 | 2019-03-06 | 김광호 | 개인정보 자동보호처리를 이용한 의료자문 서비스 제공 방법 |
US10839104B2 (en) * | 2018-06-08 | 2020-11-17 | Microsoft Technology Licensing, Llc | Obfuscating information related to personally identifiable information (PII) |
KR102111141B1 (ko) * | 2018-07-10 | 2020-05-15 | 강릉원주대학교산학협력단 | 블록체인을 기반으로 한 의료데이터 서비스 시스템 및 이를 이용한 의료데이터 서비스 방법 |
US10747894B1 (en) * | 2018-09-24 | 2020-08-18 | Amazon Technologies, Inc. | Sensitive data management |
US11127403B2 (en) * | 2019-10-25 | 2021-09-21 | Intuit Inc. | Machine learning-based automatic detection and removal of personally identifiable information |
US11250876B1 (en) * | 2019-12-09 | 2022-02-15 | State Farm Mutual Automobile Insurance Company | Method and system for confidential sentiment analysis |
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- 2020-06-03 KR KR1020200067030A patent/KR102392300B1/ko active IP Right Grant
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- 2021-05-03 WO PCT/KR2021/005541 patent/WO2021246658A1/ko unknown
- 2021-05-03 JP JP2022562054A patent/JP7471691B2/ja active Active
- 2021-05-03 EP EP21818196.4A patent/EP4163811A4/en active Pending
- 2021-05-03 US US17/917,262 patent/US20230161901A1/en active Pending
Patent Citations (3)
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US20190005952A1 (en) * | 2017-06-28 | 2019-01-03 | Amazon Technologies, Inc. | Secure utterance storage |
WO2019132198A1 (ko) * | 2017-12-26 | 2019-07-04 | 주식회사 마인드웨어웤스 | 개인정보 보호 기반 질의 처리 서비스 제공 시스템 |
WO2019225201A1 (ja) * | 2018-05-25 | 2019-11-28 | ソニー株式会社 | 情報処理装置及び情報処理方法、並びに情報処理システム |
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Publication number | Publication date |
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KR20210150090A (ko) | 2021-12-10 |
JP7471691B2 (ja) | 2024-04-22 |
WO2021246658A1 (ko) | 2021-12-09 |
EP4163811A4 (en) | 2024-06-12 |
KR102392300B1 (ko) | 2022-04-29 |
US20230161901A1 (en) | 2023-05-25 |
EP4163811A1 (en) | 2023-04-12 |
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