JP2023155288A - Information processing apparatus, information processing method, and information processing program - Google Patents

Abstract

To provide an information processing apparatus, an information processing method, and an information processing program that can quickly execute effective action proposal to an employee.SOLUTION: An information processing apparatus 10 comprises: an activity actual result storage unit 11 that stores activity data indicating details of activity of an employee and actual result data indicating an actual result of business; a target setting unit 13 that sets target data of employees; an activity model analysis unit 12 that determines an activity model on the basis of, the activity data of the employee having the actual result data satisfying a predetermined condition; and an activity proposal unit 14 that determines an activity model corresponding to the target data set to the employee and notifies the employee of an action plan on the basis of the determined activity model.SELECTED DRAWING: Figure 1

Description

Embodiments of the present invention relate to an information processing device, an information processing method, and an information processing program.

In recent years, work styles have become more diverse, and working from home, or so-called "telework," is becoming more established. With telework, business communications are conducted through online tools such as video conferencing and chat, and meetings and meetings between employees are held online. By conducting most of the work through online tools, you can reduce the need for physical space and printed materials.

For employees, online tools also make communication easier and faster, increasing work efficiency, and eliminating physical travel, reducing commuting time and making more effective use of time. There are big benefits.

On the other hand, as telework progresses, it may be difficult to keep track of each employee's daily work status compared to the traditional way of working, where employees gather at the company's base to carry out work. In order to improve the work efficiency of employees, it is necessary to understand and manage the work status of employees in detail, and conventionally, technology has been disclosed for visualizing the work status of employees who implement telework.

JP2020-004138A

While many employees are working remotely, which improves work efficiency, it is also difficult to communicate openly online, so it is important for employees to have casual face-to-face conversations and give each other work advice. Such situations may be reduced.

In addition, when employees went to work and worked, they were able to think about and improve their own activities by experiencing first-hand the activities of role models who achieved high performance on a daily basis. This is difficult to do when working from home, and it may be difficult to consider on your own the appropriate activity method that will lead to results based on the current situation.

The present invention has been made in consideration of such circumstances, and aims to provide an information processing device, an information processing method, and an information processing program that can quickly implement effective action suggestions to employees. purpose.

The information processing device according to the embodiment of the present invention includes an activity record storage unit that stores activity data indicating the activity content of the employee and performance data indicating the work performance, and a goal setting unit that sets target data of each of the employees. , an activity model analysis unit that calculates an activity model based on the activity data of the employee whose performance data satisfies a predetermined condition; and determining the activity model corresponding to the target data set for the employee; An information processing device comprising: an activity proposal unit that notifies the employee of an action plan based on the determined activity model.

Embodiments of the present invention provide an information processing device, an information processing method, and an information processing program that can quickly make effective action suggestions to employees.

FIG. 1 is a configuration diagram showing an example of the configuration of an information processing device according to a first embodiment. An explanatory diagram showing an example of activity data and performance data of each employee stored in an activity performance storage unit. An explanatory diagram showing an example of goal data set for each employee. An explanatory diagram showing an example of an activity model that satisfies predetermined performance conditions. An explanatory diagram showing an example of an action plan proposed to the employee based on the activity model, which is notified to the employee's employee terminal. 1 is a flowchart illustrating an example of an information processing method according to the first embodiment. FIG. 2 is a configuration diagram showing an example of the configuration of an information processing device according to a second embodiment. An explanatory diagram showing an example of a case where changes in placement are proposed based on employee evaluation scores. FIG. 3 is an explanatory diagram showing an example of an organizational chart after layout changes proposed by an organization information proposal unit.

(First embodiment)
Embodiments of the present invention will be described below based on the accompanying drawings.
FIG. 1 is a diagram illustrating an example of the overall configuration of a system that uses an information processing device 10 according to the first embodiment to propose actions in work to an employee's employee terminal 50.

The information processing device 10 according to the first embodiment stores information on activities and achievements in the work of each employee belonging to a company, organization, etc., and calculates achievements based on activity information of employees who have predetermined performance information. Seeking an activity model to achieve this. Then, an activity model corresponding to the work target value set for each employee is determined, and an action plan is notified to the employee based on the determined activity model.

A specific configuration of the information processing device 10 according to the first embodiment will be described.
The information processing device 10 includes an activity record storage section 11, a goal setting section 12, an activity model analysis section 13, an activity proposal section 14, and a notification section 15.

Note that the functions of each unit constituting the information processing device 10 may be realized by executing a predetermined program code using a processor, and are not limited to such software processing. It may be realized by a combination of hardware processing, or may be realized by a combination of software processing and hardware processing.

The employee terminal 50 indicates a terminal such as a PC, a smartphone, or a tablet terminal used by an employee for work, and is a terminal that can communicate with the information processing device 10 via a network. Although FIG. 1 shows only one employee terminal 50, multiple employees each have their own employee terminal 50, and the information processing device 10 is communicably connected to each of the employee terminals 50. Various data such as activity data is transmitted and received.

The activity record storage unit 11 stores activity data indicating the activity content of the employee and track record data indicating the work performance.

Activity data refers to the specific content of work activities carried out by employees on a daily basis, such as the content of email support, the content of online chat or web conference support, and the content of document creation. In the case of work related to product development, examples include the content of program creation work. Activity data differs depending on the industry of the company to which the employee belongs and the content of the work each employee is responsible for.

For example, when dealing with emails, you need to know who the email is addressed to, whether the email is addressed internally or externally, and how long it takes to send the email after receiving it. information about the same or related matters that can be identified from the email subject, recipient, etc. Details such as the name of the file may be saved.

In addition, regarding the content of the response work using online chats and web conferences, we will also ask whether the response is internal chat or communication with outside the company, and how much time is spent on the response work via web conferences. Who will be holding the web conference? If you are holding web conferences with multiple people per day, how long will each one last? How many meetings will you have with external customers? Details such as the start/end time of the chat, the number of characters in the chat, and the name of the attached file to be shared in the web conference may be saved.

As the contents of the document creation work, details such as the time involved in document creation, the application used for creation, the file name and number of characters, and the number of drawings used in the document may be saved.

In addition, the activity data may include details of the activities for specific tasks that the employee is in charge of, such as details of how the employee responded to the project (materials used, etc.) may be saved.

Furthermore, the activity data may also include basic work information such as work start and end times, attendance information such as applications used for work, and the like.

The activity data may be stored in the information processing device 10 by data input by the employee via the employee terminal 50, or the activity data of the employee may be automatically recognized based on the operation information of the application on the employee terminal 50, and the information may be stored. It may also be transmitted to the processing device 10. The activity data may be saved in predetermined units of time, such as every 30 minutes or every hour, or if saved by data input from the employee terminal 50, the activity data may be saved based on the time period during which the employee engages in activities. You can specify and save as desired.

In addition, time for inputting knowledge related to work (time for analysis by reading books and literature), taking breaks between work (for example, taking a walk or chatting with other employees), and preparing for work by writing in a notebook, etc. Even employee activities that are difficult to record as data because employees do not operate PC terminals, such as planning time to consider ways to solve the problems they are facing,
There are things that contribute to an employee's daily performance and influence the achievement of high performance. Therefore, the above-mentioned employee activities that are not recorded as data may be stored in detail as activity data. For example, what kind of books were used for analysis based on books and literature? If you took a break by walking, how many steps and time did you take? How much of your work plan was written in notebooks etc. You may also save information on whether you are doing so as activity data.

In this case, the activity data may be those that are directly related to the employee's work, such as activities carried out by operating a PC terminal, and the above-mentioned employee activities that are difficult to record as data, for example by setting a flag. You may also save them separately. As a result, the activity model analysis unit 13, which will be described later, can analyze the details of the employee's activities in accordance with the actual situation, and can more accurately obtain an activity model.

Performance data refers to the performance values of employees in their work, and any performance that is the subject of employee evaluation is sufficient. For example, if you are a sales-related employee, you can record sales, number of projects acquired, and approaches to customers. In the case of employees who are in charge of sales operations, there are the number of invoices processed and the time it takes to process them. Additionally, if you are an employee in charge of product development-related work, you will need to know the amount of programs created, the actual number and time of testing (verification), the frequency of bugs occurring, the impact of the bugs that occurred, and the number of days it took to fix the bugs. Illustrated.

The performance data may be stored in the information processing device 10 by input by an employee via the employee terminal 50, or may be stored by data input into the information processing device 10 by an administrator of the information processing device 10. Further, performance data of each employee held and managed in a company database may be used and saved. Note that the employee performance data may be saved for a predetermined period, such as monthly, quarterly, or semiannually.

FIG. 2 shows an example of each employee's activity data and performance data stored in the activity performance storage unit 11. As shown in FIG. 2, the activity record storage unit 11 stores activity data and record data in association with information about each employee (employee name, affiliation information, etc.). For example, for employee A, the activity data dated December 1, 2021 includes the response to emails, web conferences, and document creation. Furthermore, sales and the number of projects acquired are stored as performance values during the performance evaluation period from September 1, 2021 to December 31, 2021. The performance evaluation period can be set to a predetermined period, such as quarterly or semiannually. Similarly, activity data and performance data for employees B and C are stored. Activity data and performance data are saved and accumulated on a daily basis. Further, the activity record storage unit 11 may store basic information about employees, such as the employee's date of birth, educational background, and work history, in association with each employee.

In addition, certain standards are set for employee performance data (for example, 50 points if sales are over XX yen, 10 points if sales are less than △△ yen, etc.), and performance is calculated as evaluation points based on that standard. It's okay. If there are multiple items to be evaluated as achievements, the score may be obtained by obtaining evaluation points for each item and summing them up, or the average value may be calculated by dividing the total score by the number of items. Similarly, activity data may be evaluated by setting certain criteria and obtaining evaluation points. The method of using evaluation points will be described in detail in the second embodiment.

The goal setting unit 12 sets goal data for each employee. Target data is the target value set for employees to achieve in their work.For example, if you are a sales-related employee, if you are an employee who is in charge of sales, number of projects acquired, or product development-related work. , the amount of programs to be created, the number of work days involved in creating the program, and the degree of occurrence of bugs. The target data is set in advance and managed by a manager such as the employee's superior.

FIG. 3 is an explanatory diagram showing an example of goal data set for each employee. As shown in Figure 3, target values that the target employee should achieve are set in association with employee information.For example, for employee A, sales are △△ yen, number of projects acquired XX has been set as a goal. Note that the target data may be set based on the evaluation point calculation method described above.

The activity model analysis unit 13 obtains an activity model based on activity data of employees whose performance data satisfies predetermined conditions.

Specifically, the activity model analysis unit 13 sets performance conditions regarding high-level performance values to be evaluated, and extracts activity data of employees who satisfy these performance conditions from the activity performance storage unit 11. Then, the activity model analysis unit 13 obtains the extracted activity data as an activity model.

In addition, if there are multiple employees who meet the same performance conditions, it is possible to extract all of the activity data of multiple employees and find similar and characteristic activity data among the employees as an activity model. .

Further, performance conditions may be set for various performance items such as performance for a specific task, and an activity model may be obtained for each set performance condition. Furthermore, performance conditions may be set based on uniform standards set for employees, or may be set based on values calculated by quantitative evaluation (scoring) according to the importance of each evaluation item. The activity model may be obtained for each set condition.

In addition, the activity model analysis unit 13 performs machine learning on the activity data of employees who satisfy the performance conditions, learns the feature quantities of the activity data to satisfy the performance conditions, and obtains an activity model to satisfy the performance conditions. Good too.

FIG. 4 is an explanatory diagram showing an example of an activity model that satisfies predetermined performance conditions. Multiple performance conditions are set, and the activity data of employees who meet the performance conditions is extracted and used as an activity model. For example, if you set sales of ¥00 or more as a performance condition, the activity data of employees who meet this performance condition, such as email response content, web conference response content, and document creation content, will be set as activity model ID: 001. Registered. Activity data is extracted for each of the set performance conditions, and a plurality of activity models are registered.

The activity proposal unit 14 determines an activity model corresponding to target data set for the employee, and notifies the employee of an action plan based on the determined activity model.

Specifically, the activity proposal unit 14 determines an activity model with performance conditions corresponding to target data set for each employee as a model to be proposed to the employee, and notifies the employee of an action plan based on this activity model. If there are multiple activity models that have performance conditions that correspond to the employee's goal data, all of them may be determined as models for proposing actions to the employee, or for which goal item to be the model for proposing actions. may be set in advance.

If the determined activity model is composed of multiple pieces of activity data, the activity proposal unit 14 may notify the employee of all of the activity data as an action plan, or may notify the employee of the current activity data of the employee and the activity data that will serve as the model. It is also possible to compare the results and notify the difference as an action plan.

In addition, when the employee's performance data does not satisfy the target data, the activity proposal unit 14 determines an activity model having performance conditions corresponding to the target data as a model to be proposed to the employee, and the activity proposal unit 14 The proposed action may be notified to the

Furthermore, the activity proposal unit 14 may display changes in activity data or performance data due to notification of an action plan based on the activity model. Data indicating changes in activity data or performance data may be controlled so as to be displayed on the employee terminal 50, or may be controlled so as to be displayed on a terminal of an administrator or the like that can access the information processing device 10. good. This allows the employee to check changes in activity data or performance data after notification of the action plan.

The notification unit 15 notifies the employee's registered supervisor of the employee's current performance data and the proposed action plan before the activity model is determined and the action plan is notified to the employee. It's okay. When an approval notification from the superior is returned to the information processing device 10, the activity proposal unit 14 may be configured to notify the employee of an action plan based on the activity model. Note that if there is a plurality of activity data of activity models to be proposed, a configuration may be adopted in which the superior can select the one to be proposed as an action plan. This allows the employee's superior to confirm the action proposed by the information processing device 10 and then notify the subordinate employee of the action plan, allowing information to be quickly shared within the company. .

FIG. 5 is an explanatory diagram showing an example of an action plan proposed to the employee based on the activity model, which is notified to the employee's employee terminal 50. As shown in Figure 5, employee A's target values and actual values are displayed, and in order to achieve the target values, based on the activity model corresponding to the target values, ``Proposal to increase the number of web conferences with customers'' is displayed. An action plan will be displayed on the employee's terminal. Further, the notification may be made by specifically indicating the current actual value and the numerical value of the activity model, such as "Currently, we are implementing 5 events/month, but we propose implementing 7 events/month."

Next, the operation of the information processing device 10 according to the first embodiment will be described. FIG. 6 is a flowchart illustrating an example of the information processing method according to the first embodiment (see FIG. 1 as appropriate).

The activity record storage unit 11 stores activity data indicating the content of the employee's activities and track record data indicating the work performance (S10).

The activity model analysis unit 13 extracts activity data of employees that meet predetermined performance conditions from the activity performance storage unit 11, and obtains the extracted activity data as an activity model (S11).

When the employee's performance data does not satisfy the target data, the activity proposal unit 14 determines an activity model having performance conditions corresponding to the target data as the model to be proposed (S12: YES, S13). Note that if the employee's performance data satisfies the target data, the process ends without notifying the action plan (S12: NO, ends).

The activity proposal unit 14 notifies the employee of the action plan based on the determined activity model (S14).

In this way, the information processing device 10 according to the first embodiment stores activity information and performance information of each employee in their work, and calculates an activity model for achieving performance based on the employee activity information. By determining the activity model that corresponds to the work goals set for each employee and notifying the employee of the action plan, it is possible to quickly implement effective action proposals that match the employee's current situation. can. Since activity models are proposed based on information about employees' actual activities, employees can confirm highly effective action plans as if they were actually receiving advice from an employee.

(Second embodiment)
FIG. 7 is a diagram illustrating an example of the configuration of the information processing device 10 according to the second embodiment. Note that in FIG. 7, parts having common configurations or functions as those in the first embodiment (FIG. 1) are indicated by the same reference numerals, and overlapping explanations will be omitted.

The information processing device 10 according to the second embodiment further includes an evaluation point calculation section 16, an organization information storage section 17, and an organization information proposal section 18.

The evaluation point calculation section 16 calculates the employee's evaluation points based on the activity data or performance data stored in the activity performance storage section 11.

The term "evaluation score" means an evaluation value of an employee calculated based on a certain standard established for the employee's performance data. There are no restrictions on how evaluation points can be calculated, as long as they are numerical values that allow employees to be evaluated using the same criteria (if the tasks or roles are different, evaluation criteria may be set for each task or role), and performance data can be used. If there are multiple items corresponding to the item, you can calculate the evaluation score for each item and then add up those values to get the score, or you can calculate the average value by summing the score and dividing it by the number of items. It's okay. Similarly, evaluation points may be determined for activity data by setting certain criteria.

Furthermore, evaluation points may be obtained for each group such as a section or department to which a plurality of employees belong, based on the performance data or activity data of that group.

The organization information storage unit 17 stores organization chart data of the organization to which the employee belongs. An example of the organizational chart data is a tree-like layout diagram that allows the user to understand the current layout of employees within the company. Further, the organization information storage section 17 may store the organization chart data in groups such as sections and departments. An administrator, manager, etc. who can access the information processing device 10 can access and display the organizational chart data in the organizational information storage section 17.

The organizational information proposal unit 18 proposes changes in employee allocation based on the evaluation scores of each employee. Specifically, the organization information proposal section 18 obtains the evaluation points of each employee from the evaluation point calculation section 16 and assigns them to the organization chart data. Then, referring to the evaluation scores of the employees, it proposes positions on the organizational chart where changes in placement among the employees are recommended based on preset conditions. The preset conditions are rules that serve as standards for changing employee assignments. For example, a first reference point that results in a high evaluation and a second reference point that results in a low evaluation are set, and the A conceivable method is to extract employees whose score is above a reference point and employees who are below a second reference point, and to change their assignments between employees who belong to different groups. Furthermore, there may be rules such as restricting changes in placement only between employees in the same position.

In addition, if evaluation points are set for each group, for example, different groups may The assignment may be changed between employees belonging to the same organization.

Note that the proposal for a layout change by the organization information proposal unit 18 may be made by displaying the proposed change position so that it can be recognized when the organization chart data is displayed.

Further, the organization information proposal unit 18 may store the organizational chart data after changing the arrangement in a displayable manner, and may display the expected group evaluation points and employee evaluation points after the change. At this time, statistical data regarding the group, such as the male-female ratio of the group after the arrangement has been changed, may also be displayed.

Note that when the proposed layout change is applied to actual organizational data, the organization chart data after the layout change is saved as the latest one. Furthermore, when displaying the organizational chart data, the organizational information proposal unit 18 may be able to graphically display changes in evaluation points before and after the layout change for each employee. In addition, when the proposed layout change is applied as the organization chart data, the organization information proposal unit 18 also includes the organization chart data, the date on which the layout change was implemented, and generation information of the organization data (how many times the layout was changed). The organization chart data may be stored in association with information such as information for identifying the organization (information for identifying the organization), so that the organization chart data can be displayed for each generation.

The organizational information proposal unit 18 may perform machine learning on the history of placement changes of employees who meet predetermined criteria in terms of evaluation points, and may analyze a transfer model for employees who meet the criteria. Then, the organizational information proposal unit 18 may propose a change in employee assignment using the learned transfer model and the employee's evaluation score. By reassigning employees using a model of the transfer history of employees who meet the criteria for evaluation points, it is also possible to propose optimal transfers in line with evaluation points.

FIG. 8 is an explanatory diagram illustrating an example of a case where changes in placement are proposed based on employee evaluation scores.
The organizational information proposal unit 18 proposes staffing changes based on the employee's evaluation score, with a first reference point (evaluation score of 80 or more) representing a high evaluation and a second reference point (evaluation point) representing a low evaluation. 20 or less), and proposes a change between employee D, who scores above the first reference point, and employee A, who scores below the second reference point.

FIG. 9 is an explanatory diagram showing an example of an organizational chart after the proposed layout change. As shown in FIG. 9, the organizational information proposal unit 18 displays the organizational chart data after the layout has been changed, and displays the evaluation points of groups (for example, departments and sections) and the evaluation points of employees that are expected after the change. ing. In addition, if the criteria for evaluation points differ for each group such as a department or section, the evaluation points for the employee for whom a change in assignment is proposed will be re-evaluated based on the evaluation criteria for the group to which the employee belongs after the change in assignment. You can calculate it. At this time, the organizational information proposal unit 18 may display the recalculated employee evaluation score and the expected group evaluation score accordingly.

In this way, the information processing device 10 according to the second embodiment can support the construction of an optimal organization by automatically proposing the layout of the organization based on the evaluation scores of employees.

According to the information processing apparatus of each of the embodiments described above, activity information and performance information in the work of each employee belonging to a company, organization, etc. are stored, and activities for achieving performance based on this activity information and performance information are performed. Ask for a model. By notifying the employees of the activity model determined based on the target value set for each employee, it is possible to quickly make effective action suggestions to the employees.

Note that the program executed by the information processing device 10 is provided by being pre-installed in a storage circuit such as a ROM. Alternatively, this program may be provided as an installable or executable file stored on a computer-readable storage medium such as a CD-ROM, CD-R, memory card, DVD, or flexible disk. It's okay. Further, the program executed by the information processing device 10 may be stored on a computer connected to a network such as the Internet, and may be provided by being downloaded via the network.

Although several embodiments of the invention have been described, these embodiments are presented by way of example and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, substitutions, and changes can be made without departing from the gist of the invention. These embodiments and their modifications are included within the scope and gist of the invention, as well as within the scope of the invention described in the claims and its equivalents.

10... Information processing device, 11... Activity record storage section, 12... Goal setting section, 13... Activity model analysis section, 14... Activity proposal section, 15... Notification section, 16... Evaluation point calculation section, 17... Organization information storage section , 18...Organizational information proposal department, 50...Employee terminal.

Claims (10)

an activity record storage unit that stores activity data indicating the activity content of the employee and performance data indicating the work performance;
a goal setting unit that sets goal data for each of the employees;
an activity model analysis unit that calculates an activity model based on the activity data of the employee whose performance data satisfies a predetermined condition;
an activity proposal unit that determines the activity model corresponding to the target data set for the employee and notifies the employee of an action plan based on the determined activity model;
An information processing device comprising: The activity proposal unit determines the activity model corresponding to the target data when the performance data of the employee does not satisfy the target data, and provides an action plan to the employee based on the determined activity model. Notice,
The information processing device according to claim 1, characterized in that: The activity model analysis unit performs machine learning on the activity data of the employee whose performance data satisfies a predetermined condition, and obtains the activity model for satisfying the predetermined condition in the performance data.
The information processing device according to claim 1 or claim 2, characterized in that: displaying changes in the activity data or the performance data due to activity proposals based on the activity model;
The information processing device according to any one of claims 1 to 3, characterized in that: Notifying the employee's superior of the determined activity model and notifying the employee of the action plan that has been approved by the superior;
The information processing device according to any one of claims 1 to 4, characterized in that: an organization information storage unit that stores organization chart data of the organization to which the employee belongs;
an evaluation point calculation unit that calculates evaluation points of the employee based on the activity data or the performance data;
an organizational information proposal department that proposes changes in the placement of the employees based on the evaluation scores of each of the employees;
The information processing device according to any one of claims 1 to 5. The evaluation point calculation unit calculates for each group to which a plurality of employees belong,
The organizational information proposal unit proposes a change in the arrangement of the employees based on the evaluation score of the group.
7. The information processing apparatus according to claim 6. The organizational information proposal unit recalculates the evaluation score for the employee to whom a change in placement is proposed based on the evaluation criteria of the group to which the employee belongs.
The information processing device according to claim 6 or 7, characterized in that: a step of storing activity data indicating the activity content of the employee and performance data indicating the work performance;
setting target data for each of said employees;
obtaining an activity model based on the activity data of the employee whose performance data satisfies a predetermined condition;
determining the activity model corresponding to the target data set for the employee, and notifying the employee of an action plan based on the determined activity model;
An information processing method characterized by comprising: computer,
A function to save activity data showing employee activity details and performance data showing work performance;
the ability to set target data for each said employee;
a function of determining an activity model based on the activity data of the employee whose performance data satisfies a predetermined condition;
a function of determining the activity model corresponding to the target data set for the employee and notifying the employee of an action plan based on the determined activity model;
An information processing program characterized by functioning as an information processing program.

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