JP2023125267A - Controller, currency processing machine, currency management system, program, and control method - Google Patents

Abstract

To provide a controller, a currency processing machine, a currency management system, a program, and a control method that enable improvement of operator's convenience.SOLUTION: A controller 42 provided in a currency processing machine 40 communicatively connected to a plurality of front machines 20 functions as receiving means 44, display means 46, and output means 48 by executing a program. The receiving means 44 receives information concerning a balance of currencies stored in each of the front machines 20. The display means 46 causes a display 60 to display information concerning one or more front machines in which an abnormality concerning the balance of currencies occurs. When the receiving means 44 receives information concerning a front machine 20 selected from the one or more front machines 20 displayed by the display 60, the output means 48 outputs information for solving the abnormality in the front machine 20.SELECTED DRAWING: Figure 1

Description

The present invention relates to a controller, a money handling machine, a money management system, a program, and a control method.

BACKGROUND ART Various systems have been known for linking front machines such as money change machines and IC charging machines installed at cash registers with rear machines such as money tellers and dispensers installed in back offices. In addition, when an abnormality occurs regarding the amount of money stored in the front machine (for example, insufficient money), information is sent from the front machine to the data management device and the staff's mobile terminal, and these data management devices For example, systems disclosed in Patent Documents 1 and 2 have been known as systems in which a warning is issued to an attendant from a personal computer or a mobile terminal.

Japanese Patent Application Publication No. 2007-241531 Japanese Patent Application Publication No. 2016-091485

In the conventional systems disclosed in Patent Documents 1 and 2, the clerk operates the rear machine while looking at the screen of the data management device or mobile terminal to withdraw money as change to be replenished in the front machine. There is a problem in that it is inconvenient to perform an operation to resolve the abnormality.

The present invention has been made in consideration of these points, and aims to provide a controller, a money handling machine, a money management system, a program, and a control method that can improve convenience for operators. do.

The controller of the present invention is a controller provided in a money handling machine that is communicably connected to a plurality of front machines, and includes:
By executing the program, it functions as a reception means, a display means, and an output means,
The receiving means receives information regarding the amount of money stored in each of the front machines,
The display means causes a display unit to display information regarding one or more of the front machines in which an abnormality related to currency inventory has occurred;
The output means outputs information for resolving the abnormality of the front machine when the reception means receives information regarding the front machine selected from one or more of the front machines displayed on the display unit. It is characterized by

In the controller of the present invention, the information for resolving the abnormality of the front machine is a command to withdraw money to be replenished in the front machine;
The controller further functions as a withdrawal means by executing the program,
The withdrawal means may cause the money processing machine to withdraw money to be replenished to the front desk machine when a withdrawal command is output by the output means.

In the controller of the present invention, the information for eliminating the abnormality of the front machine is a money collection command that notifies that money is to be collected from the front machine;
The controller further functions as a notification means by executing the program,
The notification unit may cause the notification unit to notify information to the effect that an instruction to collect the currency from the front machine is issued when the collection command is output by the output unit.

In the controller of the present invention, the display means may display information about the one or more front machines in which the abnormality has occurred in a different manner depending on the state of the abnormality.

In this case, a plurality of ranks are set for abnormalities regarding the amount of money stored in the front machine based on the amount of money,
The display means may display information about the one or more front machines in which the abnormality has occurred in a different manner depending on the rank.

In the controller of the present invention, the receiving means receives related information other than failure information of each front machine in addition to information regarding the amount of money stored in each front machine,
The display means displays information regarding the one or more front machines in which an abnormality has occurred based on the related information in addition to information regarding the one or more front machines in which an abnormality has occurred regarding the amount of money held. It may be displayed on the display unit.

In this case, the related information may be information regarding consumables used in the front machine, and the abnormality based on the related information may relate to the remaining amount of the consumables.

In the controller of the present invention, the display means may display information about the one or more front machines in which the abnormality has occurred in a different manner depending on the elapsed time since the abnormality has occurred.

In the controller of the present invention, each of the front machines is assigned an operator who can operate the front machine,
When the display means causes the display unit to display information regarding one or more of the front machines in which an abnormality related to currency balance has occurred, even an operator who is not assigned to the front machine can display information regarding the front machine. The information may be made visible.

The money handling machine of the present invention is a money handling machine that is communicably connected to a plurality of front machines, and includes:
a display unit for displaying information regarding one or more of the front machines in which an abnormality related to currency inventory has occurred;
an operation unit for selecting from one or more of the front machines displayed on the display unit;
a controller;
Equipped with
The controller functions as a reception means, a display means, and an output means by executing a program,
The receiving means receives information regarding the amount of money stored in each of the front machines,
The display means causes the display unit to display information regarding one or more of the front machines in which an abnormality related to currency inventory has occurred;
The output means is configured to resolve the abnormality of the front machine when the reception means receives information regarding the front machine selected by the operation unit from one or more of the front machines displayed on the display unit. It is characterized by outputting the following information.

The money processing system of the present invention includes a plurality of front machines,
a money handling machine communicably connected to each of the front machines;
Equipped with
The money handling machine is
a display unit for displaying information regarding one or more of the front machines in which an abnormality related to currency inventory has occurred;
an operation unit for selecting from one or more of the front machines displayed on the display unit;
a controller;
It has
The controller functions as a reception means, a display means, and an output means by executing a program,
The receiving means receives information regarding the amount of money stored in each of the front machines,
The display means causes the display unit to display information regarding one or more of the front machines in which an abnormality related to currency inventory has occurred;
The output means is configured to resolve the abnormality of the front machine when the reception means receives information regarding the front machine selected by the operation unit from one or more of the front machines displayed on the display unit. It is characterized by outputting the following information.

The program of the present invention is a program that causes a controller provided in a money handling machine that is communicably connected to a plurality of front machines to function as a reception means, a display means, and an output means,
The receiving means receives information regarding the amount of money stored in each of the front machines,
The display means causes a display unit to display information regarding one or more of the front machines in which an abnormality related to currency inventory has occurred;
The output means, upon receiving information regarding one front machine selected from the one or more front machines displayed by the display unit, outputs information for resolving the abnormality of the front machine. It is characterized by

The control method of the present invention is a control method performed by a controller provided in a money handling machine that is communicably connected to a plurality of front machines,
a step of receiving information regarding the amount of currency stored in each of the front machines;
a step of displaying information regarding one or more of the front machines in which an abnormality related to the amount of currency has occurred on a display unit;
When the receiving means receives information regarding the front machine selected from one or more of the front machines displayed by the display unit, outputting information for resolving the abnormality of the front machine. It is characterized by:

According to the controller, money handling machine, money management system, program, and control method of the present invention, convenience for an operator can be improved.

1 is a schematic configuration diagram schematically showing the configuration of a money management system according to an embodiment of the present invention. 2 is a flowchart showing the operation of the money handling machine of the money management system shown in FIG. 1. FIG. 2 is a diagram showing a screen displayed on a display unit of a money handling machine of the money management system shown in FIG. 1. FIG. 2 is a diagram showing a screen displayed on a display unit of a money handling machine of the money management system shown in FIG. 1. FIG. 2 is a diagram showing a screen displayed on a display unit of a money handling machine of the money management system shown in FIG. 1. FIG. 2 is a diagram showing a screen displayed on a display unit of a money handling machine of the money management system shown in FIG. 1. FIG. FIG. 2 is a diagram showing a receipt printed by the printing unit of the money handling machine of the money management system shown in FIG. 1; 2 is a diagram showing a screen displayed on a display unit of a money handling machine of the money management system shown in FIG. 1. FIG.

Embodiments of the present invention will be described below with reference to the drawings. 1 to 8 are diagrams showing a money management system and a money processing machine according to this embodiment. Of these, FIG. 1 is a schematic configuration diagram schematically showing the configuration of the money management system according to the present embodiment, and FIG. 2 is a flowchart showing the operation of the money processing machine of the money management system shown in FIG. 1. . 3 to 6 and FIG. 8 are diagrams showing screens displayed on the display unit of the money handling machine of the money management system shown in FIG. 1, and FIG. FIG. 3 is a diagram showing a receipt printed by a printing unit of a processing machine.

As shown in FIG. 1, the money management system 10 according to the present embodiment includes a plurality of front machines 20, a business support server 30 that is communicatively connected to each front machine 20, and a business support server 30 that can communicate with the business support server 30. It also includes a connected money handling machine 40.

Each front desk machine 20 is installed, for example, in a front area of a store such as a financial institution or a supermarket that is accessible to customers. Each front machine 20 is configured to perform at least one or both of money deposit processing and money withdrawal processing. When the money deposit process is performed in each front machine 20, the money put into the deposit slot by the customer or the clerk is stored inside the casing for each denomination. In addition, when the money withdrawal process is performed in each front machine 20, the money stored inside the housing is paid out to the withdrawal port, and the customer or store staff can receive the money paid out to the withdrawal port. will be able to take it out. Each front machine 20 includes, for example, a cash register change machine, an IC charging machine, various ticket vending machines, and the like.

The business support server 30 includes, for example, a management server installed inside a store. Based on the information sent from each front machine 20, the business support server 30 calculates the amount of money stored in each front machine 20 for each denomination, and the amount of receipts and consumables such as ink in each front machine 20. The status of remaining capacity, error status of each front machine 20, etc. are managed. In addition, the business support server 30 also includes details of money withdrawals from each front machine 20, remaining status of consumables, priority of front machines 20 that should be replenished with money as change, error trends of each front machine 20, etc. information is transmitted to the money handling machine 40.

The money handling machine 40 is, for example, a rear machine such as a teller machine or a money exchange machine installed in a back office area of a store. The money handling machine 40 stores, for example, a loose bill depositing and dispensing machine that performs depositing and dispensing processing of loose banknotes, a loose coin depositing and dispensing machine that performs depositing and dispensing processing of loose coins, and packaged coins. It has a wrapped coin storage machine. Note that the money handling machine 40 does not need to include all of the loose bill depositing and dispensing machine, the bulk coin depositing and dispensing machine, and the wrapped coin storage machine, and may include at least one of these devices. As shown in FIG. 1, the money handling machine 40 includes a controller 42, a display section 60, an operation section 62, a processing section 64, a storage/dispensing section 66, a printing section 68, and a storage section 70. has been done.

The controller 42 is composed of a microcomputer including a CPU and a semiconductor memory, and controls the operation of the money handling machine 40. The display unit 60 is composed of, for example, a monitor, and displays various information on the screen. The operating section 62 is composed of, for example, a keyboard, a mouse, etc., and allows the operator to input various information to the controller 42 using the operating section 62. Note that instead of providing the display section 60 and the operation section 62 separately, a touch panel or the like in which the display section 60 and the operation section 62 are integrated may be used. Further, as the display unit 60, a PATLITE (registered trademark) may be provided in the money handling machine 40. In this case, if there is a shortage of coins in the front machine 20 and it becomes necessary to replenish the front machine 20 with coins, a patrol light is turned on to notify the operator.

The processing unit 64 processes various money inside the case of the money handling machine 40 . For example, when depositing money in the money handling machine 40, the processing unit 64 transports the money inserted into the deposit slot inside the casing and stores it in the storage/dispensing unit 66 for each denomination. Further, when the money withdrawal process is performed in the money handling machine 40, the processing section 64 conveys the money dispensed from the storage/dispensing section 66 to the dispensing port. This allows the operator to take out the coins conveyed to the withdrawal port. Furthermore, the processing section 64 has an identification section that identifies the denomination, authenticity, fitness, etc. of the currency being conveyed inside the housing. A plurality of storing and dispensing parts 66 are provided inside the housing for each denomination, and are capable of storing coins for each denomination and dispensing the stored coins one by one. The printing unit 68 includes a printer and the like that prints various information on receipts.

The storage unit 70 includes an HDD (Hard Disk Drive), a RAM (Random Access Memory), a ROM (Read Only Memory), an SSD (Solid State Drive), or the like. The storage unit 70 stores information such as the amount of money stored in the money processing machine 40 for each denomination, the amount of money stored in each front machine 20 for each denomination, and the amount of money stored in each front machine 20. Various information such as various programs including the program of the embodiment is stored. Further, the storage unit 70 stores identification information of a manager, identification information of a store clerk who is not a manager, and the like.

The controller 42 functions as a reception means 44, a display means 46, an output means 48, a payment means 50, a notification means 52, and a printing means 54 by executing various programs stored in the storage section 70. The receiving means 44 receives information transmitted from an external device (specifically, for example, the business support server 30) and information inputted through the operation unit 62. The display means 46 causes the display unit 60 to display various information. When the receiving means 44 receives information regarding the front machine 20 selected from one or more front machines 20 displayed on the display unit 60, the output means 48 outputs information for resolving the abnormality of the front machine 20. Output. The details of the function of such output means 48 will be described later. The withdrawal means 50 causes the processing unit 64 to withdraw money. The notification means 52 notifies the operator by displaying various information on the display unit 60 or by generating sound from a speaker (not shown) or the like. The printing unit 54 causes the printing unit 68 to print on the receipt.

Note that the programs executed by the controller 42 are not limited to those stored in the storage unit 70. When the controller 42 executes a program stored in an external recording medium attached to the money handling machine 40 or a program sent to the money handling machine 40 from an external device such as the business support server 30 or a management system, The controller 42 may function as a reception means 44, a display means 46, an output means 48, a payment means 50, a notification means 52, and a printing means 54.

Next, the operations of the money management system 10 and the money handling machine 40 of this embodiment having such a configuration will be explained using FIGS. 2 to 8. The operations described below are performed by the controller 42 executing a program and functioning as a reception means 44, a display means 46, an output means 48, a payment means 50, a notification means 52, and a printing means 54.

In the present embodiment, after information regarding one or more front machines 20 in which an abnormality related to money inventory has occurred is displayed on the display unit 60 of the money handling machine 40, information regarding the selected front machine 20 is displayed. When the reception means 44 receives the information, the controller 42 outputs information for resolving the abnormality of the front machine 20. In the example shown below, a case will be described in which the abnormality regarding the amount of money that occurs in the front machine 20 is that the amount of money that is stored as change stored in the housing has decreased.

When the number of coins of a certain denomination among the coins as change stored in the housing of the front machine 20 becomes less than a predetermined threshold value, and a shortage of coins occurs, information regarding the shortage of coins is generated. is transmitted from the front machine 20 to the business support server 30. As a result, in the management of the amount of money stored in each front machine 20 for each denomination, which is performed by the business support server 30, it is possible to prevent the occurrence of a shortage of money in this front machine 20. Detected. As another example, the front machine 20 notifies the business support server 30 of the balance of the front machine 20 at a predetermined timing, and the business support server 30 uses the balance of money notified from the front machine 20 and the threshold value. A lack of cash in the front machine 20 may be detected by comparison. The business support server 30 transmits to the money processing machine 40 information that a shortage of money has occurred in the front machine 20 and information regarding the number of coins of each denomination to be replenished in the front machine 20. In addition, the business support server 30 acquires information regarding the amount of money stored in the front machine 20 from the front machine 20 at a predetermined timing, and based on this acquired information, the business support server 30 acquires the amount of money to be replenished into the front machine 20 based on the acquired information. You may update the number for each denomination. When the reception means 44 of the money handling machine 40 receives information that there is a shortage of money in the front machine 20, the money to be replenished in the front machine 20 is withdrawn by the withdrawal means 50, and the money is withdrawn from the money handling machine 40. The store clerk or the like carries the withdrawn money to the front machine 20 and replenishes the money therein, thereby eliminating the shortage of money in the front machine 20. The details of the operation of the money handling machine 40 when such a process of replenishing money to the front machine 20 is performed will be described below.

Normally, a standby screen (not shown) is displayed on the display unit 60 of the money handling machine 40 (Step 1). In such a standby state, if a patrol light is provided in the money handling machine 40 as the display unit 60, a shortage of money occurs in the front machine 20, and it becomes necessary to replenish the front machine 20 with money. When this happens, the patrol lights will light up to notify the operator. Thereafter, the store manager scans the manager card with a scanner (not shown) of the money handling machine 40 to read the manager's identification information stored in the manager card. When the read administrator's identification information matches the administrator's identification information stored in the storage unit 70 and the administrator authority is authenticated (“YES” in Step 2), a diagram appears on the display unit 60. A selection screen for replenishment processing and currency exchange processing as shown in Step 3 is displayed (Step 3).

When the operator presses the replenishment button and then presses the confirmation button on the screen shown in FIG. 3, the replenishment process is selected ("YES" in Step 4). In this case, as shown in FIG. 4, the number of the cash register where the front machine 20 that requires replenishment of money is installed is displayed (Step 5). In FIG. 4, the front machines 20 installed at four cash registers with cash register numbers 101, 102, 702, and 801 display a screen indicating that money replenishment processing is necessary. Here, the display means 46 changes the display mode of the information regarding each front machine 20 displayed on the display unit 60 according to the currency status of each front machine 20. Specifically, the situation in which a shortage of money has occurred in the front machine 20 includes an empty state in which no coins of a certain denomination are stored as change, and an empty state in which no coins of a certain denomination as change are stored. There are fewer near-empty conditions than a predetermined threshold. Here, since the empty state has a higher priority for replenishing money than the near-empty state, as shown in FIG. The number 101) is displayed in a different color from the cashier numbers (specifically, the cashier numbers 102, 702, and 801) where the near-empty front machine 20 is installed. Alternatively, on the display unit 60, the cash register number where the front machine 20 in the empty state is installed may be displayed at a position above the cash register number where the front machine 20 in the near empty state is installed. Alternatively, on the display unit 60, the cash register number where the front machine 20 in the empty state is installed may be displayed larger than the cash register number where the front machine 20 in the near empty state is installed. Alternatively, on the display unit 60, the cash register number where the front machine 20 in the empty state is installed may be displayed blinking, and the cash register number where the front machine 20 in the near empty state is installed may be displayed in a lit state. Alternatively, the display unit 60 first displays the cash register number where the front machine 20 in the empty state is installed, and when the switching button displayed on the display unit 60 is pressed, the display content on the display unit 60 changes to the near-empty state. The screen may be switched to a screen that displays the cash register number where the front machine 20 is installed. Alternatively, a plurality of tabs are displayed on the display unit 60, and by switching each tab, a screen displaying the cash register number where the front machine 20 in the empty state is installed and a screen displaying the cash register number where the front machine 20 in the near empty state is installed. The screen displaying the number may be switched. By performing these processes, the operator can recognize the priority order of which cash register number should be replenished into the front desk machine 20 first.

The priority order of the front machines 20 to be replenished with money may be determined by the business support server 30 or by the controller 42 of the money handling machine 40.

When the operator presses the button for a certain register number among the plurality of register numbers displayed on the display unit 60 and then presses the confirmation button (“YES” in Step 6), the shortage occurs as shown in FIG. Details of the change received are displayed on the display section 60 (Step 7). When the confirmation button is pressed on such a screen of the display unit 60 (“YES” in Step 8), the money related to the insufficient change is withdrawn by the withdrawal means 50 (Step 9). Furthermore, the printing unit 54 causes the printing unit 68 to print information regarding the withdrawn money on a receipt (see FIG. 7), and the printed receipt is output (Step 10). Thereafter, a confirmation screen as shown in FIG. 8 is displayed on the display unit 60 asking whether or not to proceed with the withdrawal process of money to be replenished to the front machine 20 installed at another cash register. When the operator selects to continue the replenishment process by pressing the "Yes" button on the screen of the display unit 60 shown in FIG. The register number selection screen as shown will be displayed again. On the other hand, when the operator presses the "No" button on the screen of the display unit 60 shown in FIG. 8 ("NO" in Step 11), the series of processes in the money handling machine 40 is completed.

Further, when the money exchange process is selected instead of the replenishment process on the process selection screen displayed on the display unit 60 as shown in FIG. Money exchange processing is performed (Step 13). Specifically, coins deposited into the money handling machine 40 by the operator are stored in the storage/dispensing unit 66, and coins of different denominations and the same total amount are dispensed from the storage/dispensing unit 66, and the money is processed. The money is paid out to the withdrawal port of the machine 40. This allows the operator to take out money from the withdrawal port that has a different denomination and the same total amount as the deposited money.

In the above example, the abnormality regarding the amount of money that occurs in the front machine 20 is that the amount of money stored as change stored in the housing has decreased, but the abnormality that occurs in the front machine 20 The abnormality regarding the amount of money in stock may be that the money as change stored in the housing is in a full state or a near full state. Here, when the coins as change stored in the housing are in a full state, it means that the storage section of the front machine 20 corresponding to a certain denomination is full and no more coins of this denomination can be stored in the storage section. It refers to the state of being unable to do something. Also, when the coins as change stored in the housing are in a near-full state, it means that the storage section of the front machine 20 corresponding to a certain denomination is not full, but the number of coins stored in the storage section is This refers to a state in which the number is greater than a predetermined threshold. In the case where the number of coins of a certain denomination among the coins as change stored in the housing of the front machine 20 exceeds a predetermined threshold value, and an excessive amount of coins is present, information regarding the excessive amount of coins is generated. is transmitted from the front machine 20 to the business support server 30. As a result, in the management of the amount of money stored in each front machine 20 for each denomination, which is performed by the business support server 30, it is possible to prevent the occurrence of an excessive amount of money in this front machine 20. Detected. As another example, the front machine 20 notifies the business support server 30 of the balance of the front machine 20 at a predetermined timing, and the business support server 30 uses the balance of money notified from the front machine 20 and the threshold value. By comparing, it may be possible to detect whether the front machine 20 has too much money.

When the money handling machine 40 is in a standby state and a patrol light is provided in the money handling machine 40 as the display unit 60, if the coins as change stored in the housing of a certain front machine 20 are full. When it becomes necessary to collect coins from the front machine 20 in a near-full state, a patrol light is turned on to notify the operator. Thereafter, when the administrator authority is authenticated, the collection process can be selected on the process selection screen displayed on the display unit 60.

When the collection process is selected on the process selection screen displayed on the display unit 60, the number of the cash register where the front machine 20 that requires the money is installed is displayed. Here, the display means 46 changes the display mode of the information regarding each front machine 20 displayed on the display unit 60 according to the currency status of each front machine 20. Specifically, the situations in which the front machine 20 needs to collect money include the above-mentioned full state and near-full state. Here, since the full state has a higher priority for collecting money than the near full state, the cash register number where the front machine 20 in the full state is installed is the cash register number where the front machine 20 in the near full state is installed. It is displayed on the display unit 60 in a manner different from the number. This allows the operator to recognize the priority order of which coins should be collected first from the front machine 20 corresponding to which register number.

When the operator presses a button corresponding to a certain register number among the plurality of register numbers displayed on the display unit 60 and then presses a confirmation button, the details of the information of the front machine 20 where the money should be collected (for example, The installation location of the front machine 20, the amount of money stored in the front machine 20 for each denomination, the amount of money to be collected, etc.) are displayed on the display section 60. Further, the printing unit 54 causes the printing unit 68 to print details of information about the front machine 20 that should collect money on a receipt, and the printed receipt is output. This allows the operator to recognize that money should be collected from the front machine 20. After that, when the operator presses the confirmation button displayed on the display unit 60, a confirmation screen will appear on the display unit 60 asking whether or not to continue collecting money from the front machines 20 installed at other cash registers. Is displayed. When the operator selects to continue the collection process by pressing the "Yes" button on such a screen of the display section 60, the register number selection screen is displayed on the display section 60 again. On the other hand, when the operator presses the "No" button on the screen of the display unit 60, the series of processing in the money handling machine 40 is completed.

Furthermore, in the present embodiment, the display unit 46 may display information about one or more front machines 20 in which the abnormality has occurred in a different manner depending on the elapsed time since the abnormality has occurred. For example, on the cash register number selection screen as shown in FIG. The cashier number may be displayed in a different color from that of the cash register number where the front desk machine 20 for which the period has not yet elapsed has been installed. Alternatively, on the cash register number selection screen as shown in FIG. 4 on the display unit 60, the cash register number where the front machine 20 is installed for which a predetermined period of time has passed since the occurrence of the abnormality may be displayed in a blinking state. In this case, the operator can realize that the abnormality in the front machine 20 that has elapsed for a predetermined period of time after the abnormality has occurred must be resolved preferentially.

Further, in the controller 42 and the like of this embodiment, each front machine 20 may be assigned an operator who can operate the front machine 20. In this case, normally, when collecting money from the front machine 20 or replenishing money to the front machine 20, the display unit 60 of the money handling machine 40 shows the operation of the front machine 20. Only the front machines 20 to which the person is assigned are displayed. On the other hand, when displaying on the display section 60 information regarding one or more front machines 20 in which an abnormality related to the amount of currency has occurred, the display means 46 can be used even if an operator who is not assigned to the front machine 20 is The information regarding the machine 20 can be viewed. In this case, when an abnormality occurs in a certain front machine 20, even an operator who is not assigned to the front machine 20 can view the information regarding this front machine 20, so that there is no operator in charge of the front machine 20. The abnormality of the front machine 20 can also be quickly resolved.

Further, in the money management system 10 of the present embodiment, even when an abnormality related to the amount of money in each front machine 20 occurs, when an abnormality other than a failure occurs in each front machine 20, this abnormality information is The information is transmitted from each front machine 20 to the business support server 30, and the business support server 30 recognizes that an abnormality has occurred in each front machine 20. Here, the abnormality other than a failure that occurs in each front machine 20 is, for example, that the remaining amount of consumables such as receipts and ink in each front machine 20 becomes lower than a predetermined threshold value. In this case, it is necessary to replenish each front machine 20 with consumables. Therefore, related information indicating that an abnormality other than a failure has occurred in each front machine 20 is transmitted from the business support server 30 to the money handling machine 40. Note that the present embodiment does not exclude the case where an abnormality related to a failure occurs in each front machine 20, and the money handling machine 40 is configured to receive information related to an abnormality other than a failure of the front machine 20 and failure information. It may be .

When the money handling machine 40 is in a standby state and a patrol light is provided in the money handling machine 40 as the display unit 60, if the receiving means 44 receives related information other than the failure of the front machine 20, the patrol light is displayed. lights up to notify the operator. Then, when the administrator authority is authenticated, the display means 46 displays whether an abnormality has occurred based on the above-mentioned related information in addition to the information regarding the one or more front machines 20 in which the abnormality regarding the amount of currency has occurred. The display unit 60 displays information regarding one or more front machines 20. For example, when the remaining amount of consumables such as receipts and ink in a certain front machine 20 becomes lower than a predetermined threshold, a front machine 20 is installed to replenish money as change as shown in FIG. In addition to the cash register number where the front machine 20 that requires replenishment of consumables is installed, the display section 60 displays the cash register number where the front machine 20 that requires replenishment of consumables is installed, as well as the type and quantity of the consumables. Further, the printing unit 68 prints the register number of the front machine 20 that needs to be replenished with consumables, the type and quantity of the consumables on a receipt, and outputs the receipt. In addition, when the patrol light is turned on and the operator is notified and the administrator authority is authenticated, if there is no front machine 20 to replenish money as change, the display unit 60 Only the cash register number where the front machine 20 that requires replenishment of consumables is installed is displayed. When the operator presses the cashier number displayed on the display unit 60 where the front machine 20 that requires consumable supplies is installed, details of the information of the front machine 20 that needs to be replenished with consumables are displayed. (For example, the installation location of the front machine 20, the type and amount of consumables to be replenished to the front machine 20, etc.) are displayed on the display unit 60. This allows the operator to recognize that the front machine 20 should be replenished with consumables.

According to the controller 42, the money handling machine 40, the money management system 10, the program, and the control method of the present embodiment configured as described above, the accepting means 44 receives the money stored in each front machine 20. The display means 46 receives the information regarding the currency amount, and causes the display section 60 to display information regarding one or more front machines 20 in which an abnormality regarding the currency amount has occurred, and the output means 48 displays the information on the display section 60. When the receiving means 44 receives information regarding the front machine 20 selected from one or more front machines 20, it outputs information for resolving the abnormality of the front machine 20. In this case, after information regarding one or more front desk machines 20 in which an abnormality regarding the amount of currency has occurred is displayed on the display section 60, when the receiving means 44 receives information regarding the selected front desk machine 20, Since information for resolving the abnormality of the front machine 20 is output, convenience for the operator can be improved.

In the controller 42 and the like of this embodiment, the information for resolving the abnormality in the front machine 20 is a command to withdraw money to be replenished in the front machine 20, and the controller 42 executes the program. This further functions as a dispensing means 50, and when a dispensing command is output from the output means 48, the dispensing means 50 causes the money handling machine 40 to dispense money to be replenished to the front machine 20. In this case, when there is a shortage of money in a certain front machine 20, information regarding the one or more front machines 20 where the money shortage has occurred is displayed on the display section 60, and then the selection is made. When the receiving means 44 receives information regarding the front machine 20 that has been refilled, the operator can withdraw money from the money handling machine 40 to be replenished to the front machine 20. An abnormality in the front machine 20 can be resolved by simply replenishing the front machine 20 with coins that have been used, and convenience for the operator can be further improved.

In the controller 42 and the like of this embodiment, the information for resolving the abnormality in the front machine 20 is a money collection command that notifies the front machine 20 to collect money, and the controller 42 uses a program When the output unit 48 outputs a collection command, the notification unit 52 sends information to the notification unit (specifically Specifically, for example, the display unit 60) is used to notify the user. In this case, when the front machine 20 becomes, for example, in a full state or a near full state and it becomes necessary to collect money from the front machine 20, information to instruct to collect money from the front machine 20 is notified. It is possible to notify the operator by the section, thereby further improving the convenience for the operator.

In the controller 42 and the like of this embodiment, the display means 46 changes the display mode of information regarding the one or more front machines 20 in which the abnormality has occurred depending on the abnormality state. In this case, since the manner in which information regarding one or more front machines 20 is displayed differs depending on the state of the abnormality, the operator can recognize, for example, which front machine 20's abnormality should be resolved with priority.

In this case, a plurality of ranks are set for an abnormality related to the amount of money stored in the front machine 20 based on the amount of money stored, and the display means 46 displays one or more front desks in which the abnormality has occurred depending on the rank. The display mode of information regarding the machine 20 is changed. Here, the plurality of ranks set based on the inventory level of the front machine 20 are, for example, an empty state, a near-empty state, a full state, a near-full state, and the like. In addition, in this embodiment, the plurality of ranks set based on the amount of money in the front machine 20 is not limited to the above-mentioned example, and various ranks can be set based on the amount in stock of the front machine 20. I can do it.

In the controller 42 and the like of the present embodiment, the receiving means 44 receives and displays related information other than failure information of each front machine 20 in addition to information regarding the amount of currency stored in each front machine 20. The means 46 displays information on the one or more front machines 20 in which an abnormality has occurred based on related information in addition to the information on the one or more front machines 20 in which an abnormality has occurred regarding the amount of money in the display section 60. to be displayed. In this case, in addition to information regarding the amount of money stored in each front machine 20, it is possible to notify the operator when an abnormality is detected based on related information other than the failure information of each front machine 20. can.

Here, the related information is information regarding consumables used in the front machine 20, and the abnormality based on the related information may be related to the remaining amount of the consumables. In this case, by notifying the operator when the remaining amount of consumables used in the front machine 20 becomes low or reaches zero, the front machine 20 can be quickly replenished with consumables. become.

In the controller 42 and the like of this embodiment, the display means 46 changes the display mode of information regarding one or more front machines 20 in which the abnormality has occurred depending on the elapsed time since the abnormality has occurred. In this case, the operator can notice that the abnormality in the front machine 20 that has elapsed for a predetermined period of time after the abnormality has occurred must be resolved preferentially.

In the controller 42 etc. of this embodiment, an operator who can operate the front machine 20 is assigned to each front machine 20, and the display means 46 indicates that an abnormality related to the amount of currency has occurred. When displaying information regarding one or more front machines 20 on a display section 60, even an operator who is not assigned to the front machine 20 can view the information regarding the front machine 20. In this case, when an abnormality occurs in a certain front machine 20, even an operator who is not assigned to the front machine 20 can view information regarding this front machine 20, so there is no operator in charge of the front machine 20. The abnormality in the front machine 20 can be quickly resolved even when the front machine 20 is in use.

Note that the controller, money handling machine, money management system, program, and control method according to the present embodiment are not limited to the above embodiments, and various changes can be made.

For example, the business support server 30 may not be provided in the money management system of the present embodiment, and each front desk machine 20 and money handling machine 40 may be directly connected to each other so as to be communicable. Even in this case, when an abnormality occurs in each front machine 20, abnormality information is sent from each front machine 20 to the money handling machine 40, so that information for resolving the abnormality occurring in the front machine 20 can be used for money processing. The output means 48 of the machine 40 outputs the signal.

Further, the controller according to the present invention may be provided in the business support server 30 instead of the money handling machine 40. In this case, when the program according to the present invention is executed by a controller provided in the business support server 30, information for resolving the abnormality of the front machine 20 is output from the controller, and the output information is transmitted from the business support server 30 to the money handling machine 40. As a result, information for resolving the abnormality in the front machine 20 is displayed on the display unit 60 of the money handling machine 40.

Further, the information for eliminating the abnormality in the front machine 20 outputted by the output means 48 is transmitted from the money handling machine 40 to the operator's mobile terminal, and the information for eliminating the abnormality in the front machine 20 is sent to this mobile terminal. Information may be displayed. Furthermore, when the business support server 30 sends information regarding the abnormality of the front machine 20 to the money handling machine 40, it also transmits information regarding the abnormality of the front machine 20 to the operator's mobile terminal, and the mobile terminal informs the operator of the abnormality. The occurrence of an abnormality in the front machine 20 may be notified.

Further, when the administrator authority is authenticated while the money handling machine 40 is in a standby state, a process selection screen is displayed on the display unit 60, and the processes that can be selected at this time are replenishment process and currency exchange process. but not limited to. The replenishment process and other types of processes such as deposit processing and withdrawal processing may be selectable. As still another example, if the administrator authority is authenticated while the money handling machine 40 is in a standby state, the processing selection screen is not displayed on the display unit 60 and the money handling machine 40 is in a standby state, and the processing selection screen is not displayed and the money handling machine 40 is in a standby state. A screen related to replenishment processing may be displayed on the display unit 60.

Further, the display unit 60 of the money handling machine 40 may display a list of all the cash registers where the front machines 20 are installed where an abnormality has occurred, such as an abnormality based on replenishment processing/collection processing/related information. In this case, when the cash register in which the abnormality occurs is specified on the display unit 60 using the operation unit 62, all the abnormalities occurring in the front machine 20 of the cash register are displayed, and the abnormality is resolved on the receipt as shown in FIG. 7. All the information for this may be printed by the printing section 68 by the printing means 54. For example, the printing unit 68 may print the amount of money withdrawn from the money handling machine 40 and information on consumables to be replenished on the receipt. Further, on the receipt shown in FIG. 7, the printing unit 68 may print the priority level according to the amount of money in the front machine 20 or the elapsed time since the abnormality occurred.

In addition, when an abnormality occurs in the front machine 20, an identifier (for example, a transaction number, a QR code (registered trademark), etc.) that specifies the currency replenishment process/collection process, etc. as a means to resolve the abnormality is The identifier may be generated by the support server 30 and transmitted from the business support server 30 to the front desk machine 20 and the money handling machine 40, respectively. In this case, when the receipt shown in FIG. 7 and the like is printed by the printing unit 68, the identifier is also printed on the receipt. Then, the operator inputs the identifier written on the receipt into the front machine 20 or reads it with a scanner of the front machine 20, thereby eliminating abnormalities such as money replenishment processing and collection processing in the front machine 20. Actions are taken for this purpose. Further, whether or not the transaction of money written on the receipt issued by the money handling machine 40 was performed at the front machine 20 is managed by the identifier. Specifically, for example, when the front machine 20 performs a money replenishment process, the money handling machine 40 notifies the business support server 30 that a transaction related to the identifier has been withdrawn, and the front machine 20 When a transaction related to is performed on the relevant front machine 20, by notifying the business support server 30 whether the replenishment process specified by the identifier was performed correctly, the business support server 30 determines whether the abnormality has been resolved. can be managed.

10 Money management system 20 Front machine 30 Business support server 40 Money handling machine 42 Controller 44 Acceptance means 46 Display means 48 Output means 50 Payment means 52 Notification means 54 Printing means 60 Display section 62 Operation section 64 Processing section 66 Storage and dispensing section 68 Printing section 70 Storage section

Claims (13)

A controller provided in a money handling machine communicatively connected to a plurality of front machines,
By executing the program, it functions as a reception means, a display means, and an output means,
The receiving means receives information regarding the amount of money stored in each of the front machines,
The display means causes a display unit to display information regarding one or more of the front machines in which an abnormality related to currency inventory has occurred;
The output means outputs information for resolving the abnormality of the front machine when the reception means receives information regarding the front machine selected from one or more of the front machines displayed on the display unit. controller. The information for resolving the abnormality of the front machine is a command to withdraw money to be replenished in the front machine;
The controller further functions as a withdrawal means by executing the program,
2. The controller according to claim 1, wherein the dispensing means causes the money processing machine to dispense money to be replenished to the front desk machine when a dispensing command is output by the output means. The information for resolving the abnormality of the front machine is a money collection command that notifies that money is to be collected from the front machine,
The controller further functions as a notification means by executing the program,
2. The controller according to claim 1, wherein the notifying unit causes the notifying unit to notify information indicating an instruction to collect money from the front machine when a collection command is output by the output unit. The controller according to any one of claims 1 to 3, wherein the display means displays information about the one or more front machines in which the abnormality has occurred in a different manner depending on the state of the abnormality. A plurality of ranks are set for abnormalities related to the amount of money stored in the front machine based on the amount of money,
5. The controller according to claim 4, wherein the display means displays information about the one or more front machines in which the abnormality has occurred in a different manner depending on the rank. The receiving means receives related information other than failure information of each front machine in addition to information regarding the amount of money stored in each front machine,
The display means displays information regarding the one or more front machines in which an abnormality has occurred based on the related information in addition to information regarding the one or more front machines in which an abnormality has occurred regarding the amount of money held. The controller according to any one of claims 1 to 5, which is displayed on a display unit. 7. The controller according to claim 6, wherein the related information is information regarding consumables used in the front machine, and the abnormality based on the related information is related to the remaining amount of the consumables. 8. The display unit according to claim 1, wherein the display means displays information about the one or more front machines in which the abnormality has occurred in a different manner depending on the elapsed time since the abnormality has occurred. Controller as described. Each of the front machines is assigned an operator who can operate the front machine,
When the display means causes the display unit to display information regarding one or more of the front machines in which an abnormality related to currency balance has occurred, even an operator who is not assigned to the front machine can display information regarding the front machine. 9. A controller as claimed in any one of claims 1 to 8, allowing information to be viewed. A money handling machine communicatively connected to multiple front machines,
a display unit for displaying information regarding one or more of the front machines in which an abnormality related to currency inventory has occurred;
an operation unit for selecting from one or more of the front machines displayed on the display unit;
a controller;
Equipped with
The controller functions as a reception means, a display means, and an output means by executing a program,
The receiving means receives information regarding the amount of money stored in each of the front machines,
The display means causes the display unit to display information regarding one or more of the front machines in which an abnormality related to currency inventory has occurred;
The output means is configured to resolve the abnormality of the front machine when the reception means receives information regarding the front machine selected by the operation unit from one or more of the front machines displayed on the display unit. A money handling machine that outputs information on Multiple front machines and
a money handling machine communicably connected to each of the front machines;
Equipped with
The money handling machine is
a display unit for displaying information regarding one or more of the front machines in which an abnormality related to currency inventory has occurred;
an operation unit for selecting from one or more of the front machines displayed on the display unit;
a controller;
It has
The controller functions as a reception means, a display means, and an output means by executing a program,
The receiving means receives information regarding the amount of money stored in each of the front machines,
The display means causes the display unit to display information regarding one or more of the front machines in which an abnormality related to currency inventory has occurred;
The output means is configured to resolve the abnormality of the front machine when the reception means receives information regarding the front machine selected by the operation unit from one or more of the front machines displayed on the display unit. A money management system that outputs information on A program that causes a controller provided in a money handling machine communicatively connected to a plurality of front machines to function as a reception means, a display means, and an output means, the program comprising:
The receiving means receives information regarding the amount of money stored in each of the front machines,
The display means causes a display unit to display information regarding one or more of the front machines in which an abnormality related to currency inventory has occurred;
The output means, upon receiving information regarding one of the front machines selected from the one or more front machines displayed by the display unit, outputs information for resolving the abnormality of the front machine. program. A control method performed by a controller provided in a money handling machine communicatively connected to a plurality of front machines, the method comprising:
a step of receiving information regarding the amount of currency stored in each of the front machines;
a step of displaying information regarding one or more of the front machines in which an abnormality related to the amount of currency has occurred on a display unit;
When the receiving means receives information regarding the front machine selected from one or more of the front machines displayed by the display unit, outputting information for resolving the abnormality of the front machine. , control method.

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