JP2023124299A - Information processing system, information processing apparatus, information processing method, and information processing program - Google Patents

Abstract

To provide an information processing system, an information processing apparatus, and an information processing program which promotes deposition of a luggage for a tourist.SOLUTION: The present invention is directed to an information processing system for carrying out seat reservation for an aircraft. The information processing system has a storage unit for storing at least one of reservation information set by seat reservation, airport information relating to an airport where the aircraft with seat reservation takes off or lands, user information of a user who made the seat reservation, and weather forecast information of surroundings of the airport, a prediction time acquiring unit for, based on at least any one of the airport information, the user information, the reservation information, and the weather forecast information, acquiring a passenger prediction time required for the user to move to a luggage pickup place after arrival of the aircraft on its final destination and a luggage prediction time required for the luggage to be carried to the luggage pickup place after arrival of the aircraft to the final destination, and a display unit for displaying the passenger prediction time and the luggage prediction time.SELECTED DRAWING: Figure 3

Description

The present invention relates to an information processing system, an information processing device, an information processing method, and an information processing program for making seat reservations on an aircraft.

Conventionally, it is known to manage air baggage using RFID (Radio Frequency-ID). For example, in Patent Document 1, automatic sorting is performed by writing sorting information to the RFID attached to the baggage, and information on the passenger who is the owner of the baggage is written to perform baggage home delivery or porter service at the time of arrival. It is disclosed to make it easier.

JP-A-2002-362730

In general, the more passengers bring their baggage into the cabin, the longer it takes to complete boarding, which hinders scheduled operations. Therefore, it is desirable to increase the number of passengers who check their baggage when boarding. However, many passengers are hesitant to check in their baggage as they may have to wait to receive their baggage when boarding, which may affect their plans after arrival. In the system of Patent Literature 1, although it is possible to facilitate shipment after receiving baggage, it cannot solve the problem of waiting time.

SUMMARY OF THE INVENTION It is an object of the present invention to provide an information processing system, an information processing device, an information processing method, and an information processing program that can encourage passengers to check in their baggage. It is intended for

An information processing system according to the present invention is an information processing system for making seat reservations for an aircraft, and includes reservation information set in the seat reservation, airport information related to the departure and arrival airports of the reserved aircraft, and seat reservation information. Based on a storage unit that stores at least one of user information of the user and weather forecast information around the airport, airport information, user information, reservation information, and at least one of weather forecast information, Estimated Passenger Time from arrival of aircraft to final destination until user moves to baggage claim and estimated baggage time from arrival of aircraft to final destination until baggage is moved to baggage claim and a predicted time acquisition unit for obtaining and a display unit for displaying the predicted passenger time and the predicted baggage time.
Further, an information processing apparatus according to the present invention is an information processing apparatus for making seat reservations for an aircraft, and includes reservation information set in the seat reservation, airport information related to the departure and arrival airports of the reserved aircraft, and seat reservation information. and at least one of the user information of the user who performed the above and at least one of the weather forecast information around the airport, and based on the airport information and at least one of the user information, reservation information, and weather forecast information, the aircraft Passenger estimated time from arriving at the final destination until the user moves to the baggage claim area, and baggage estimated time from the aircraft arriving at the final destination until the baggage moves to the baggage claim area and transmit estimated passenger time and estimated baggage time.
Further, an information processing method according to the present invention is an information processing method implemented by an information processing apparatus for making seat reservations for an aircraft, and includes reservation information set in the seat reservation and an airport where the aircraft with the seat reservation takes off and arrives. and at least one of the user information of the user who made the seat reservation and the weather forecast information around the airport, and at least the airport information, the user information, the reservation information, and the weather forecast information Passenger estimated time from arrival of the aircraft to the final destination to transfer of the user to the baggage claim area, based on either one of the following; It includes the steps of obtaining estimated luggage time to travel, and transmitting estimated passenger time and estimated baggage time.
Further, an information processing program according to the present invention causes a processor of an information processing apparatus to execute the information processing method.

According to the information processing system, information processing device, information processing method, and information processing program of the present invention, the estimated time required from the arrival of the aircraft to the final destination until the user and baggage move to the baggage claim area is notified. This will encourage passengers to check their baggage upon departure.

1 is a schematic configuration diagram of an information processing system according to Embodiment 1; FIG. 2 is a control block diagram of the information processing system according to Embodiment 1; FIG. FIG. 7 is a diagram showing the flow of processing at the time of reservation inquiry in the information processing system according to Embodiment 1;

Embodiment 1.
FIG. 1 is a schematic configuration diagram of an information processing system 100 according to the first embodiment. The information processing system 100 of the present embodiment is a system for making seat reservations on an aircraft. As shown in FIG. 1 , the information processing system 100 includes an information processing device 1 , a host server 2 and electronic equipment 3 . The information processing device 1, the host server 2, and the electronic device 3 are connected via a network 200 so as to be capable of wireless or wired communication. Network 200 is, for example, the Internet.

The information processing device 1 is a device that provides a seat reservation system that manages seat reservations for aircraft. The host server 2 is a device that stores various information used in the seat reservation system and provides the information processing device 1 with the information. The electronic device 3 is, for example, a communication terminal such as a PC, a smart phone, or a tablet, and is a device used by users who are passengers to use the seat reservation system.

FIG. 2 is a control block diagram of the information processing system 100 according to the first embodiment. As shown in FIG. 2 , the information processing device 1 includes a communication section 11 , a control section 12 and a storage section 13 . The communication unit 11 is a network interface that communicates with the host server 2 and the electronic device 3 via the network 200 . The communication unit 11 generates various frames necessary for communication with the host server 2 and the electronic device 3 and performs protocol control.

The control unit 12 is a processor such as a CPU that controls each unit of the information processing device 1 . The control unit 12 has a reservation management unit 121 and a predicted time acquisition unit 122 as functional units implemented by the processor executing a program stored in the storage unit 13 . Note that the reservation management unit 121 and the predicted time acquisition unit 122 may be realized by a dedicated device or a dedicated circuit, or a combination of a dedicated device or a dedicated circuit and software.

The reservation management unit 121 manages aircraft seat reservations based on information transmitted from the electronic device 3 . Specifically, the reservation management unit 121 determines whether or not a reservation can be made based on the vacant seat information for each flight, and updates the vacant seat information.

Based on the information stored in the host server 2, the estimated time acquisition unit 122 calculates the time required from the arrival of the aircraft to the final destination until the passenger moves to the baggage claim area (hereinafter referred to as "estimated passenger time tp"). ) and the time it takes for the baggage to move to the baggage claim area (hereinafter referred to as "forecast baggage time tb"). The estimated passenger time tp and the estimated baggage time tb may have a certain amount of time width. The estimated passenger time tp and the estimated baggage time tb acquired by the estimated time acquisition unit 122 are transmitted to the electronic device 3 via the communication unit 11 .

The storage unit 13 is a memory such as RAM, ROM, or flash memory. The storage unit 13 stores vacant seat information for each flight, programs, parameters, and various data necessary for the processing of the information processing device 1 .

The host server 2 includes a communication section 21 , a control section 22 and a storage section 23 . The communication unit 21 is a network interface that communicates with the information processing device 1 via the network 200 . The communication unit 21 generates various frames necessary for communication with the information processing apparatus 1 and performs protocol control.

The control unit 22 is a processor such as a CPU that controls each unit of the host server 2 . The control unit 22 extracts various information stored in the storage unit 23 and transmits the information to the information processing apparatus 1 in response to a request from the information processing apparatus 1 .

The storage unit 23 is a memory such as RAM, ROM, or flash memory. The storage unit 23 has a user information database 231 , a reservation information database 232 , an airport information database 233 and a weather forecast database 234 . In addition, in FIG. 2, the database is abbreviated as "DB".

The user information database 231 stores user information of members who can use the seat reservation system. User information includes user ID, name, address, contact information, membership status, and the like. There are standard and premium membership status, and premium members can use lounges and priority check-in counters, and have priority when claiming baggage. The user information is transmitted from the information processing device 1 to the host server 2 and stored in the user information database 231 at the time of membership registration of the seat reservation system.

The reservation information database 232 stores reservation information set by the seat reservation system. Reservation information includes the date and time of the reservation, the number of the reserved flight, the seat number of the reserved flight, the presence or absence of the baggage priority return option, and the seat positions of all passengers on the reserved flight. The reservation information is transmitted from the information processing device 1 to the host server 2 and stored in the reservation information database 232 when a seat reservation is made.

The airport information database 233 stores information on airports at which aircraft reserved by the seat reservation system arrive and depart. The airport information includes the scheduled parking position at each airport upon arrival, the passenger standard time tsp required for passengers to move from the scheduled parking position to the baggage claim area, and the time it takes for baggage to move from the scheduled parking position to the baggage claim area. It stores the baggage standard time tsb taken until The scheduled parking position at each airport upon arrival is acquired from the management server of each airport via the network 200 by the control unit 22 and stored in the airport information database 233 . The passenger standard time tsp and baggage standard time tsb are obtained by the control unit 22 based on the distance from the planned parking position to the baggage claim area, the moving speed of the person and the carrying speed of the baggage, and stored in the airport information database 233. be done.

The weather forecast database 234 stores weather forecast information around airports from which flights reserved by the seat reservation system take off and land. Weather forecast information includes weather forecasts such as sunny, rainy, snowy or cloudy, maximum and minimum temperatures, wind speed, and the like. The weather forecast information is periodically acquired by the control unit 22 from an external server that provides weather forecast information via the network 200 and stored in the weather forecast database 234 .

The electronic device 3 includes a communication section 31 , a control section 32 , a display section 33 and an operation section 34 . The communication unit 31 is a network interface that communicates with the information processing device 1 via the network 200 . The communication unit 31 generates various frames necessary for communication with the information processing apparatus 1 and performs protocol control.

The control unit 32 is a processor such as a CPU that controls each unit of the electronic device 3 . The control unit 32 requests the information processing apparatus 1 to make an aircraft seat reservation or to inquire about a reservation based on an instruction from the user input via the operation unit 34 . Further, the control unit 32 causes the display unit 33 to display a screen related to the seat reservation system based on the data received from the information processing device 1 .

The display unit 33 is a liquid crystal display or the like, and displays a screen related to the seat reservation system. In addition, the display unit 33 of the present embodiment displays the estimated passenger time tp from the arrival of the aircraft to the final destination until the passenger moves to the baggage claim area, Estimated baggage time tb is displayed.

The operation unit 34 is a keyboard, a touch panel, or the like, receives user operations, and transmits them to the control unit 32 . The user operates the operation unit 34 to log in to the seat reservation system provided by the information processing apparatus 1, reserve a seat, introduce a reservation, and the like.

Next, operations of the information processing system 100 will be described. The information processing system 100 of the present embodiment, at the time of reservation inquiry by the user, predicts passenger time tp from the arrival of the aircraft to the final destination until the passenger moves to the baggage claim area, The user can be notified of the baggage estimated time tb required to move. FIG. 3 is a diagram showing the flow of processing at the time of reservation inquiry in the information processing system 100 according to the first embodiment.

First, the user operates the electronic device 3 to log in to the seat reservation system and make a reservation inquiry (S1). Here, user information is transmitted from the electronic device 3 to the information processing device 1, a user ID is transmitted from the information processing device 1 to the host server 2, and the user information is queried. Then, the received user ID and the user ID stored in the user information database 231 are queried in the host server 2 , and the query result is transmitted to the information processing device 1 . Then, the information processing apparatus 1 issues a login notification to the electronic device 3 . If the user makes a seat reservation without registering user information, the above login is not performed, and a reservation inquiry using the reservation number or the like is performed.

When the information processing device 1 receives a reservation inquiry from the electronic device 3, the information processing device 1 requests user information and reservation information regarding the user from the host server 2 (S2). Here, the information processing device 1 stores the membership status of the user as user information, the reserved flight number as reservation information, the user's seat number on the reserved flight, the seat positions of all passengers on the reserved flight, and the presence or absence of the baggage priority return option. demand. If there is no reservation information in the host server 2 in response to the reservation inquiry from the electronic device 3, the process is terminated.

Upon receiving the request from the information processing device 1, the host server 2 acquires the requested information from the user information database 231 and the reservation information database 232, and transmits it to the information processing device 1 (S3).

Subsequently, the information processing device 1 identifies the final destination from the acquired reservation information (S4). The final destination is the airport where the user finally arrives. Then, the information processing device 1 requests the host server 2 for airport information and weather forecast information regarding the final destination (S5). Here, the information processing device 1 stores, as airport information, the scheduled parking position of the reserved flight at the arrival airport, the passenger standard time tsp required for the passenger to move from the scheduled parking position to the baggage claim area, and the amount of baggage to be parked. and the baggage standard time tsb required to move from the planned position to the baggage claim area. The information processing device 1 also requests the weather, temperature and wind speed of the final destination as weather forecast information.

Upon receiving the request from the information processing device 1, the host server 2 acquires the requested information from the airport information database 233 and the weather forecast database 234, and transmits it to the information processing device 1 (S6).

The information processing device 1 stores at least one of the seat number of the user, the seat positions of all passengers, and weather forecast information, and the passenger standard time tsp required for the passenger to move from the scheduled parking position to the baggage claim area. is used to obtain the estimated passenger time tp from the arrival of the aircraft to the final destination until the user moves to the baggage claim area (S7). The predicted time acquisition unit 122 of the information processing device 1 obtains the predicted passenger time by increasing or decreasing the passenger standard time tsp according to at least one of the seat number of the user, the seat positions of all passengers, and the weather forecast information. Get tp.

For example, the predicted time acquisition unit 122 decreases the passenger standard time tsp to obtain the passenger predicted time tp when the user's seat number is forward or when the user's seat position is forward of the seat positions of all passengers. . In addition, the predicted time acquisition unit 122 obtains passenger standard time tsp is increased to obtain the passenger prediction time tp. In addition, when the seat number of the user is in the center, when the seat position of the user is in the center of the seat positions of all the passengers, or when the weather is fine, the predicted time acquisition unit 122 uses the passenger standard time tsp as it is. It is assumed that the estimated passenger time is tp.

In addition, the information processing device 1 stores at least one of the user's membership status, the presence or absence of the baggage priority return option, weather forecast information, and the baggage standard time it takes for the baggage to move from the scheduled parking position to the baggage claim area. Using tsb, an estimated baggage time tb from the arrival of the aircraft at the final destination to the movement of the baggage to the baggage claim area is obtained (S8). The estimated baggage time acquisition unit 122 of the information processing device 1 increases or decreases the baggage standard time tsb according to at least one of the user's member status, the presence or absence of the baggage priority return option, and the weather forecast information to obtain the baggage predicted time. Get tb.

For example, when the user's membership status is premium or when the baggage priority return option is available, the predicted time acquisition unit 122 decreases the standard baggage time tsb to obtain the predicted baggage time tb. In addition, when the weather is rainy or snowy, the predicted time acquisition unit 122 increases the baggage standard time tsb to obtain the baggage predicted time tb. If the user's membership status is standard, if the baggage priority return option is not available, or if the weather is fine, the predicted time acquisition unit 122 uses the standard baggage time tsb as the baggage predicted time tb.

Then, the information processing device 1 transmits to the electronic device 3 the estimated passenger time tp from arrival of the aircraft to the final destination until the user moves to the baggage claim area and (S9). The electronic device 3 displays the estimated passenger time tp and the estimated baggage time tb transmitted from the information processing device 1 on the display unit 33 (S10).

As described above, according to the information processing system 100 of the present embodiment, when the user inquires the reservation information, when the user arrives at the airport of the final destination, Estimated time tp and baggage estimated time tb that it will take until baggage can be received can be confirmed. This allows users to know the waiting time for their baggage before departure, making it easier to plan after arrival and encourage them to check in their baggage. In addition, an increase in the number of passengers who check their baggage can be expected to improve the on-time operation rate of airlines.

Although the embodiments of the present invention have been described above, the present invention is not limited to the configurations of the above-described embodiments, and various modifications and combinations are possible within the scope of the technical idea thereof. . For example, in the above embodiment, the case where the information processing device 1 and the host server 2 are configured as separate devices has been described. device.

Also, the storage unit 23 of the host server 2 may store at least one of the user information database 231 , reservation information database 232 , airport information database 233 , and weather forecast database 234 . In this case, the information processing device 1 or another external server may store a database that is not stored in the host server 2 .

Furthermore, the standard passenger time tsp required for passengers to move from the planned parking position to the baggage claim area and the standard baggage time tsb required for baggage to move from the planned parking position to the baggage claim area are past actual measurements. may be required based on As a result, the accuracy of the estimated passenger time tp and the estimated baggage time tb can be further improved.

Further, the information processing device 1 may acquire information on the distance from the planned parking position to the baggage claim area instead of the passenger standard time tsp and the baggage standard time tsb as the airport information. In this case, the predicted time obtaining unit 122 obtains the predicted passenger time tp and the predicted baggage time tb based on the obtained distance and at least one of user information, reservation information, and weather forecast information. Also, if the parking position of the final destination is a spot that does not use the boarding bridge, the bus may be used to move passengers after disembarking. In this case, the information processing device 1 acquires whether or not the bus is used as the airport information. Then, when the bus is used, the predicted passenger time acquisition unit 122 may acquire the passenger predicted time tp by increasing the passenger standard time tsp, or may take a longer time span for the passenger predicted time tp.

1 information processing device 2 host server 3 electronic device 11, 21, 31 communication unit 12, 22, 32 control unit 13, 23 storage unit 33 display unit 34 operation unit 100 information processing system 121 reservation Management unit 122 Predicted time acquisition unit 200 Network 231 User information database 232 Reservation information database 233 Airport information database 234 Weather forecast database.

Claims (9)

An information processing system for making seat reservations on an aircraft,
At least one of reservation information set in the seat reservation, airport information regarding the departure and arrival airport of the aircraft with the seat reservation, user information of the user who made the seat reservation, and weather forecast information around the airport a storage unit that stores ,
Based on the airport information and at least one of the user information, the reservation information, and the weather forecast information, it takes from the arrival of the aircraft to the final destination until the user moves to the baggage claim area. an estimated time acquisition unit for acquiring an estimated passenger time and an estimated baggage time from arrival of the aircraft at the final destination to movement of the baggage to the baggage claim area;
a display unit that displays the estimated passenger time and the estimated baggage time;
An information processing system comprising The airport information includes passenger standard time required for passengers to move from the scheduled parking position to the baggage claim area, and baggage standard time required for baggage to move from the scheduled parking position to the baggage claim area,
The predicted time acquisition unit increases or decreases the passenger standard time and the baggage standard time according to at least one of the user information, the reservation information, and the weather forecast information, and obtains the predicted passenger time and the baggage standard time. The information processing system according to claim 1, wherein the estimated time is obtained. 3. The information processing system according to claim 2, wherein the passenger standard time and the baggage standard time are set based on past actual measurements. 4. The information processing system according to claim 1, wherein said user information includes membership status. 3. The reservation information includes at least one of a user's seat number on the aircraft bound for the final destination, seat positions of all passengers on the aircraft bound for the final destination, and presence/absence of a baggage priority return option. 5. The information processing system according to any one of 1 to 4. 6. The information processing system according to any one of claims 1 to 5, wherein said weather forecast information includes at least one of weather, temperature and wind speed of said final destination. An information processing device for making seat reservations on an aircraft,
At least one of reservation information set in the seat reservation, airport information regarding the departure and arrival airport of the aircraft with the seat reservation, user information of the user who made the seat reservation, and weather forecast information around the airport , to get the
Based on the airport information and at least one of the user information, the reservation information, and the weather forecast information, it takes from the arrival of the aircraft to the final destination until the user moves to the baggage claim area. Obtaining an estimated passenger time and an estimated baggage time from arrival of the aircraft at the final destination to movement of the baggage to the baggage claim;
transmitting said passenger estimated time and said baggage estimated time;
Information processing equipment. An information processing method implemented by an information processing device for making seat reservations on an aircraft,
At least one of reservation information set in the seat reservation, airport information regarding the departure and arrival airport of the aircraft with the seat reservation, user information of the user who made the seat reservation, and weather forecast information around the airport , and
Based on the airport information and at least one of the user information, the reservation information, and the weather forecast information, it takes from the arrival of the aircraft to the final destination until the user moves to the baggage claim area. obtaining an estimated passenger time and an estimated baggage time from arrival of the aircraft at the final destination to movement of the baggage to the baggage claim area;
transmitting the estimated passenger time and the estimated baggage time;
Information processing methods, including An information processing program that causes a processor of the information processing apparatus to execute the information processing method according to claim 8 .

Images