JP2023117999A - Method - Google Patents

Abstract

To improve the technique related to a delivery car-share service in which a delivery staff member delivers a shared vehicle to a place designated by a user.SOLUTION: A method to be executed by an information processing apparatus 10, the information processing apparatus being used for providing a delivery car-share service in which a delivery staff member delivers a shared vehicle 30 to a place designated by a user, includes: acquiring information indicating a route and/or consumption of an energy resource used from departure to arrival at the place by the delivery staff member on the shared vehicle 30; determining whether the delivery staff member has performed inappropriate behavior during delivery of the shared vehicle 30, on the basis of the acquired information; and executing processing in accordance with a result determined for the inappropriate behavior.SELECTED DRAWING: Figure 1

Description

The present disclosure relates to methods.

Conventionally, there is known a technology related to a car sharing service for renting a shared vehicle to a user. For example, Patent Literature 1 discloses a technique for managing a car sharing service in which a staff member drives a vehicle to a location where the user is and lends the vehicle to the user.

JP-A-06-301767

There is room for improvement in the technology related to delivery-type car sharing services in which delivery staff deliver shared vehicles to locations designated by users.

An object of the present disclosure, which has been made in view of such circumstances, is to improve technology related to delivery-type car sharing services in which delivery staff deliver shared vehicles to locations designated by users.

A method according to an embodiment of the present disclosure comprises:
A method executed by an information processing device used for providing a delivery-type car sharing service in which a delivery staff delivers a shared vehicle to a location designated by a user,
Acquiring information indicating the movement route and/or energy resource consumption from the time the delivery staff starts moving in the shared vehicle until the time the delivery staff arrives at the location;
Determining whether or not the delivery staff behaves inappropriately during delivery of the shared vehicle based on the acquired information; and Executing a process according to the determination result of the inappropriate behavior. .

According to an embodiment of the present disclosure, improved technology is provided for delivery-type car-sharing services in which delivery staff deliver shared vehicles to locations designated by users.

1 is a block diagram showing a schematic configuration of a system according to an embodiment of the present disclosure; FIG. 1 is a block diagram showing a schematic configuration of an information processing device; FIG. It is a block diagram which shows schematic structure of a terminal device. 1 is a block diagram showing a schematic configuration of a shared vehicle; FIG. 4 is a flowchart showing the operation of the information processing device;

Embodiments of the present disclosure will be described below.

(Overview of embodiment)
An overview of a system 1 according to an embodiment of the present disclosure will be described with reference to FIG. As shown in FIG. 1 , the system 1 includes an information processing device 10 , one or more terminal devices 20 and one or more shared vehicles 30 . The information processing device 10 is communicably connected to each of the terminal device 20 and the shared vehicle 30 via a network 40 including, for example, the Internet.

The information processing device 10 is, for example, any computer such as a server, a PC (Personal Computer), a tablet terminal, or a smart phone. In this embodiment, the information processing apparatus 10 is used by a business operator that provides a delivery-type car sharing service in which delivery staff deliver the shared vehicle 30 to a location designated by the user. However, the specific aspect of the delivery type car sharing service is not limited to this example, and may be determined arbitrarily.

The terminal device 20 is, for example, any computer such as a PC, a tablet terminal, or a smart phone. Each terminal device 20 provided in the system 1 is used by a delivery type car sharing service user or a delivery staff. For example, the user can use his/her own terminal device 20 to make a reservation for use of the shared vehicle 30 and pay the usage fee electronically. When making a reservation for use, the user designates a desired location on the map, and the delivery staff delivers the shared vehicle 30 to the location, and the received shared vehicle 30 can be used. However, the specific usage mode of the delivery-type car sharing service is not limited to this example, and may be determined arbitrarily. Also, for example, a person who wants to work as a delivery staff uses his/her own terminal device 20 to register himself/herself as a delivery staff in the system 1, and then accepts the task of delivering the shared vehicle 30 to a location designated by the user. be able to. When the task is completed, the delivery staff can receive a reward from the operator of the delivery-type car-sharing service. However, the specific working mode of the delivery staff in the delivery type car sharing service is not limited to this example and may be determined arbitrarily.

The shared vehicle 30 is, for example, an automobile, but is not limited to this and may be any vehicle in which a person can ride. Automobiles are, for example, gasoline vehicles, electric vehicles (BEV; Battery Electric Vehicle), hybrid vehicles (HEV; Hybrid Electric Vehicle), plug-in hybrid vehicles (PHEV; Plug-in Hybrid Electric Vehicle), or fuel cell vehicles (FCEV; Fuel Cell Electric Vehicle), etc., but not limited to these. The energy resource used for movement of the shared vehicle 30 is gasoline, electricity, hydrogen, or the like, but is not limited to these. Shared vehicle 30 may be drivable directly or remotely by a driver. The shared vehicle 30 may be capable of automated driving at levels 1 to 5 defined by SAE (Society of Automotive Engineers), for example. The shared vehicle 30 is operated by, for example, a delivery-type car sharing service provider, but the specific operation mode of the shared vehicle 30 is not limited to this example, and may be determined arbitrarily.

Here, an outline of the present embodiment will be described, and details will be described later. The information processing apparatus 10 according to the present embodiment provides information indicating the movement route and/or energy resource consumption from when the delivery staff starts moving in the shared vehicle 30 until they arrive at the location specified by the user. to get The information processing device 10 determines whether or not the delivery staff behaves inappropriately during the delivery of the shared vehicle 30 based on the acquired information. Then, the information processing device 10 executes a process according to the determination result of the inappropriate behavior.

Here, for example, if the delivery staff behaves inappropriately, such as taking a detour during delivery for personal reasons, the actual moving route may be a detour compared to the reference route obtained by route search, or the reference route The actual consumption amount may be larger than the predicted consumption amount of energy resources when moving according to the following. On the other hand, in the present embodiment, based on the movement route and/or the amount of energy resource consumption from when the delivery staff starts moving in the shared vehicle 30 to when they arrive at the designated location, the delivery of the shared vehicle 30 is performed. It is determined whether there is inappropriate behavior of the delivery staff during the delivery. Therefore, according to the present embodiment, for example, a delivery-type car-sharing service provider can appropriately evaluate individual delivery staff based on the determination result of inappropriate behavior by each delivery staff. Technology related to type car sharing services will be improved.

Next, each configuration of the system 1 will be described in detail.

(Configuration of information processing device)
As shown in FIG. 2 , the information processing device 10 includes a communication section 11 , a storage section 12 and a control section 13 .

Communication unit 11 includes one or more communication interfaces that connect to network 40 . The communication interface corresponds to, for example, a mobile communication standard such as 4G (4th Generation) or 5G (5th Generation), a wireless LAN (Local Area Network), or a wired LAN, but is not limited to these and corresponds to any communication standard. You may

Storage unit 12 includes one or more memories. The memory is, for example, a semiconductor memory, a magnetic memory, an optical memory, or the like, but is not limited to these. Each memory included in the storage unit 15 may function, for example, as a main memory device, an auxiliary memory device, or a cache memory. The storage unit 12 stores arbitrary information used for the operation of the information processing device 10 . For example, the storage unit 12 may store system programs, application programs, embedded software, and the like.

Control unit 13 includes one or more processors, one or more programmable circuits, one or more dedicated circuits, or combinations thereof. The processor is, for example, a general-purpose processor such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit), or a dedicated processor specialized for specific processing, but is not limited to these. The programmable circuit is, for example, an FPGA (Field-Programmable Gate Array), but is not limited to this. The dedicated circuit is, for example, an ASIC (Application Specific Integrated Circuit), but is not limited to this. The control unit 13 controls the operation of the information processing apparatus 10 as a whole.

(Configuration of terminal device)
As shown in FIG. 3, the terminal device 20 includes a communication section 21, a positioning section 22, an output section 23, an input section 24, a storage section 25, and a control section .

Communication unit 21 includes one or more communication interfaces that connect to network 40 . The communication interface corresponds to, for example, a mobile communication standard, a wireless LAN, or a wired LAN, but is not limited to these and may correspond to any communication standard.

The positioning unit 22 includes one or more devices that acquire position information of the terminal device 20 . Specifically, the positioning unit 22 includes, for example, a receiver compatible with GPS, but is not limited to this, and may include a receiver compatible with any satellite positioning system.

The output unit 23 includes one or more output devices that output information and notify the user. The output device is, for example, a display that outputs information as video or a speaker that outputs information as sound, but is not limited to these. Alternatively, the output unit 23 may include an interface for connecting an external output device.

Input unit 24 includes one or more input devices that detect user input. The input device is, for example, a physical key, a capacitive key, a mouse, a touch panel, a touch screen provided integrally with the display of the output unit 23, or a microphone, but is not limited to these. Alternatively, the input section 24 may include an interface for connecting an external input device.

Storage unit 25 includes one or more memories. Each memory included in the storage unit 25 may function, for example, as a main memory device, an auxiliary memory device, or a cache memory. The storage unit 25 stores arbitrary information used for the operation of the terminal device 20 . For example, the storage unit 25 may store system programs, application programs, embedded software, and the like.

Controller 26 includes one or more processors, one or more programmable circuits, one or more dedicated circuits, or combinations thereof. The control unit 26 controls the operation of the terminal device 20 as a whole.

(Configuration of shared vehicle)
As shown in FIG. 4 , shared vehicle 30 includes communication unit 31 , positioning unit 32 , sensor unit 33 , storage unit 34 , and control unit 35 .

Communication unit 31 includes one or more communication interfaces that connect to network 40 . The communication interface corresponds to, for example, a mobile communication standard, but is not limited to these, and may correspond to any communication standard.

The positioning unit 32 includes one or more devices that acquire position information of the shared vehicle 30 . Specifically, the positioning unit 32 includes, for example, a receiver compatible with GPS, but is not limited to this, and may include a receiver compatible with any satellite positioning system.

The sensor unit 33 includes one or more sensors that detect the remaining energy resources of the shared vehicle 30 . Specifically, the sensor is a mechanical or electric fuel gauge that detects the remaining amount of gasoline in the gasoline tank, a battery fuel gauge that detects the remaining amount of the drive battery, or a hydrogen tank in the hydrogen tank. Although it is a hydrogen remaining amount meter or the like for detecting the remaining amount, it is not limited to these.

Storage unit 34 includes one or more memories. Each memory included in the storage unit 34 may function, for example, as a main memory device, an auxiliary memory device, or a cache memory. The storage unit 34 stores arbitrary information used for the operation of the shared vehicle 30 . For example, the storage unit 34 may store system programs, application programs, embedded software, and the like.

Controller 35 includes one or more processors, one or more programmable circuits, one or more dedicated circuits, or combinations thereof. An ECU (Electronic Control Unit) provided in the shared vehicle 30 may be employed as the control unit 35 . The control unit 35 controls the operation of the shared vehicle 30 as a whole.

(Operation flow of information processing device)
The operation of the information processing apparatus 10 according to this embodiment will be described with reference to FIG. Here, it is assumed that the operation is executed after the delivery staff accepts the task of delivering the shared vehicle 30 to the location specified by the user who made the reservation for using the shared vehicle 30 .

Step S<b>100 : The control unit 13 of the information processing device 10 starts acquiring vehicle information of the shared vehicle 30 .

Specifically, the control unit 13 acquires the vehicle information by receiving the vehicle information from the shared vehicle 30 via the communication unit 11 and the network 40 . Here, the vehicle information includes, for example, the current position information of the shared vehicle 30 and the remaining energy resource information, but is not limited to these, and may include any information regarding the shared vehicle 30 . The position information and remaining amount information of the shared vehicle 30 can be acquired by the positioning unit 32 and the sensor unit 33 of the shared vehicle 30, respectively. Acquisition of vehicle information may be performed repeatedly during delivery of shared vehicle 30 .

Step S101: The control unit 13 transmits task information to the terminal device 20 of the delivery staff.

Specifically, the control unit 13 determines task information based on the user's use reservation information and the vehicle information acquired in step S100, and transmits the task information to the terminal device 20 of the delivery staff via the communication unit 11. do. Here, the usage reservation information includes, but is not limited to, information indicating the location designated by the user and the usage start time of the shared vehicle 30. For example, information indicating the usage end time and usage fee, etc. may include information about The task information may be, for example, the current position information of the shared vehicle 30 as the departure point, the destination specified by the user, and the time when the user starts using the shared vehicle 30 (or the time a predetermined time before the use start time). is the estimated time of arrival at the destination. Based on the route guidance information included in the task information received from the information processing device 10, the control unit 26 of the terminal device 20 of the delivery staff guides the delivery staff from the departure point to the destination in the shared vehicle 30. may be executed. The delivery staff can start delivery of the shared vehicle 30 by confirming the task information on the terminal device 20 . Note that the task information is not limited to this example, and may include any information related to the task undertaken by the delivery staff, such as the user's name and face image, and the electronic key of the shared vehicle 30, for example.

Step S102: The control unit 13 transmits prediction information to the terminal device 20 of the user.

Specifically, the control unit 13 determines prediction information based on vehicle information received from the shared vehicle 30 and transmits the prediction information to the terminal device 20 of the user via the communication unit 11 . The prediction information includes, but is not limited to, information indicating the estimated time of arrival at which the shared vehicle 30 will arrive at the designated location. may contain any information about The user can recognize the estimated arrival time of the shared vehicle 30 by checking the prediction information received from the information processing device 10 on the terminal device 20 . In addition, when the estimated arrival time of the vehicle 30 changes, the control unit 13 may transmit the prediction information again. Also, the transmission of the prediction information may be repeatedly executed until delivery of the shared vehicle 30 is completed.

Step S103: The control unit 13 acquires information indicating the movement route and/or energy resource consumption from when the delivery staff starts moving in the shared vehicle 30 until they arrive at the designated location.

Specifically, when the control unit 13 receives a notification that the delivery of the shared vehicle 30 is completed from the shared vehicle 30, the terminal device 20 of the delivery staff, or the terminal device 20 of the user via the communication unit 11, The latest vehicle information (that is, at the time of delivery completion) is acquired from the shared vehicle 30 . The control unit 13 determines whether the delivery staff will use the shared vehicle 30 based on the movement history of the shared vehicle 30 during delivery (that is, the history of location information) and the remaining amount of energy resources at the time of delivery start and delivery completion. Identify the travel route and energy resource consumption from the start of movement to arrival at the specified location (ie, the actual travel route and energy resource consumption of the delivered shared vehicle 30).

Step S104: Based on the information obtained in step S103, the control unit 13 determines whether or not the delivery staff behaves inappropriately while the shared vehicle 30 is delivering.

Inappropriate behavior here includes, for example, delivery staff detouring during delivery. Specifically, based on the route guidance information included in the task information in step S101, the control unit 13 determines the movement of the shared vehicle 30 when the shared vehicle 30 moves according to the route guidance information and the delivery is completed. Calculate the distance and/or the consumption of energy resources and obtain them as the reference distance and/or the reference consumption, respectively. Based on the information acquired in step S103, the control unit 13 sets the travel distance along the actual travel route of the delivered shared vehicle 30 and/or the energy resource consumption as the actual distance and/or the actual consumption, respectively. get. Then, the control unit 13 compares the reference distance and/or the reference consumption amount with the actual distance and/or the actual consumption amount, and determines whether or not the difference between the two falls within a predetermined range. When it is determined that the difference between the two falls within the predetermined range, the control unit 13 determines that there was no inappropriate behavior of the delivery staff during the delivery of the shared vehicle 30 . On the other hand, if it is determined that the difference between the two does not fall within the predetermined range (exceeds the predetermined range), the control unit 13 determines that the delivery staff acted inappropriately during the delivery of the shared vehicle 30 .

Step S105: The control unit 13 executes a process according to the determination result of inappropriate behavior. The process then terminates.

In the present embodiment, the control unit 13 may execute a process of reducing the reward given to the delivery staff when it is determined in step S104 that there has been inappropriate behavior. Alternatively, when it is determined that there is no inappropriate behavior, the control unit 13 may execute processing for increasing the reward given to the delivery staff. However, the processing according to the determination result of the presence or absence of inappropriate behavior is not limited to this example, and may be determined arbitrarily. For example, when it is determined that there has been inappropriate behavior, the control unit 13 may execute a process of transmitting warning information to the terminal device 20 of the delivery staff, a process of lowering the evaluation of the delivery staff, and the like. Further, for example, when it is determined that there was no inappropriate behavior, the control unit 13 may perform processing such as raising the evaluation of the delivery staff.

As described above, the information processing apparatus 10 according to the present embodiment can calculate the movement route and/or energy resource from when the delivery staff starts moving in the shared vehicle 30 to when they arrive at the location specified by the user. Get information about the consumption of The information processing device 10 determines whether or not the delivery staff behaves inappropriately during the delivery of the shared vehicle 30 based on the acquired information. Then, the information processing device 10 executes a process according to the determination result of the inappropriate behavior.

According to such a configuration, for example, a delivery-type car sharing service operator can appropriately evaluate individual delivery staff based on the determination result of the inappropriate behavior of each delivery staff. Technology related to sharing services is improved.

Although the present disclosure has been described with reference to figures and examples, it should be noted that various variations and modifications may be made by those skilled in the art based on the present disclosure. Therefore, it should be noted that these variations and modifications are included within the scope of this disclosure. For example, functions included in each component or each step can be rearranged so as not to be logically inconsistent, and multiple components or steps can be combined into one or divided. is.

Also, an embodiment is possible in which, for example, a general-purpose computer functions as the information processing apparatus 10 according to the above-described embodiment. Specifically, a program describing processing details for realizing each function of the information processing apparatus 10 according to the above-described embodiment is stored in the memory of a general-purpose computer, and the program is read and executed by the processor. Therefore, the present disclosure can also be implemented as a processor-executable program or a non-transitory computer-readable medium that stores the program.

1 system 10 information processing device 11 communication unit 12 storage unit 13 control unit 20 terminal device 21 communication unit 22 positioning unit 23 output unit 24 input unit 25 storage unit 26 control unit 30 shared vehicle 31 communication unit 32 positioning unit 33 sensor unit 34 storage Part 35 Control part 40 Network

Claims (1)

A method executed by an information processing device used for providing a delivery-type car sharing service in which a delivery staff delivers a shared vehicle to a location designated by a user,
Acquiring information indicating the movement route and/or energy resource consumption from the time the delivery staff starts moving in the shared vehicle until the time the delivery staff arrives at the location;
Determining whether or not the delivery staff behaves inappropriately during delivery of the shared vehicle based on the acquired information; and Executing a process according to the determination result of the inappropriate behavior. ,Method.

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