JP2023068559A - Information processing apparatus, information processing system, information processing method, and program - Google Patents

Abstract

To efficiently track a customer.SOLUTION: An information processing apparatus comprises: a registration unit that registers a first address for accessing provision information provided to a customer, a second address generated based on the first address, and customer information on a specific customer in association with each other; and a notification unit that, when the second address is accessed from a first user terminal, notifies a predetermined notification destination of notification information including the customer information and information indicating the provision information according to the first address corresponding to the second address.SELECTED DRAWING: Figure 15

Description

The present invention relates to an information processing device, an information processing system, an information processing method, and a program.

Conventionally, sales activities have been carried out to distribute to customers at exhibitions, etc. pamphlets and leaflets printed with two-dimensional codes including the address of a specific web page such as a company's homepage or a web page that introduces products and services. there is According to such sales activities, the customer who received the pamphlet or leaflet accesses the Web page by reading the two-dimensional code with a portable terminal or the like owned by the customer.

In Patent Document 1, a user terminal reads a two-dimensional code printed on a printed matter such as a pamphlet, and accesses a URL (Uniform Resource Locator) included in the two-dimensional code to access a specific website. is disclosed.

However, according to the conventional technology, since it is not known which customer has accessed the web page, it has been difficult to efficiently pursue customers.

The present invention has been made in view of the above, and an object of the present invention is to efficiently pursue customers.

In order to solve the above-described problems and achieve the object, the present invention provides a first address for accessing provided information provided to a customer, and a second address generated based on the first address. and customer information about a specific customer in association with each other; and when the second address is accessed from a first user terminal, the first address corresponding to the second address. and a notification unit for notifying a predetermined notification destination of notification information including information indicating the provided information corresponding to the address and the customer information.

ADVANTAGE OF THE INVENTION According to this invention, it is effective in the ability to perform an efficient follow-up customer.

FIG. 1 is a system configuration diagram showing an example of an information processing system according to a first embodiment. FIG. 2 is a hardware configuration diagram of a PC and a server. FIG. 3 is a hardware configuration diagram of a smartphone. FIG. 4 is a functional block diagram showing functions provided by the tracking service. FIG. 5 is a sequence diagram showing a label printing procedure. FIG. 6 is a diagram showing an example of a print setting screen. FIG. 7 is a diagram exemplifying a shortened address. FIG. 8 is a diagram exemplifying tracking information registered in a tracking information management table. FIG. 9 is a diagram showing an image example of a leaflet to be distributed to customers. FIG. 10 is a sequence diagram showing procedures for registering customer information. FIG. 11 is a diagram showing an example of a customer information registration screen (reading screen). FIG. 12 is a diagram showing an example of a customer information registration screen (photographing screen). FIG. 13 is a diagram showing an example of a customer information registration screen (confirmation screen). FIG. 14 is a diagram exemplifying tracking information registered in a tracking information management table. FIG. 15 is a sequence diagram showing the procedure for tracking customer access. FIG. 16 is a diagram showing an example of a homepage displayed on the viewing terminal. FIG. 17 is a diagram exemplifying tracking information registered in a tracking information management table. FIG. 18 is a diagram exemplifying the text of the mail sent to the notification destination. FIG. 19 is a sequence diagram showing procedures for registering customer information according to the second embodiment. FIG. 20 is a diagram showing an example of a customer information registration screen (confirmation screen). FIG. 21 is a sequence diagram showing a procedure for tracking customer access according to the third embodiment. FIG. 22 is a diagram exemplifying an access history list screen.

Exemplary embodiments of an information processing device, an information processing system, an information processing method, and a program will be described in detail below with reference to the accompanying drawings.

(First embodiment)
<System configuration example>
FIG. 1 is a system configuration diagram showing an example of an information processing system 100 according to the first embodiment. The information processing system 100 includes a tracking service (information processing device) 10 that can communicate via a network N, a website publishing server 20, a browsing terminal 30 that is a first user terminal, a printing operation terminal that is a second user terminal, It has a terminal 40 , a registration terminal 50 as a third user terminal, and a notification destination terminal 60 . Being able to communicate does not require constant communication, but only needs to be able to communicate when necessary.

Network N is assumed to be a general network such as the Internet. It may include a LAN within a company or home, or may include a Wide Area Ethernet (registered trademark) or a WAN consisting of multiple LANs. The network may be partially or wholly wireless. The wireless network may include mobile phone networks such as 3G, 4G, and 5G in addition to wireless LAN and WiMAX.

The tracking service 10 and the homepage publishing server 20 are so-called server devices and have functions of information processing devices. A server is a computer that provides files and data to other computers connected via a network. They are sometimes called Web servers, HTTP servers, WWW servers, and the like. However, the tracking service 10 and the homepage publishing server 20 do not have to be dedicated servers, and may be general-purpose information processing devices. Since the tracking service 10 and the homepage publishing server 20 are operated by the same or related operators, the tracking service 10 and the homepage publishing server 20 are operated by the same device (one information processing device, two or more information processing devices connected by a dedicated line). device, the same tenant in the cloud, etc.).

Although the details will be described later, the tracking service 10 includes a provided information address that is a first address for accessing provided information provided to a customer, a notification destination, a tracking ID, a customer information image storage destination, a registration date and time, an access history, and the like. Register tracking information including

The homepage publishing server 20 transmits screen information of a homepage displaying information to be provided to customers to the viewing terminal 30 and publishes the information.

The viewing terminal 30, which is the first user terminal, is a terminal device used by a viewing user, and is a general-purpose information processing device having a communication function and a display function. Information processing devices that can serve as the viewing terminal 30 include, for example, a PC (Personal Computer), a tablet terminal, a smart phone, a mobile phone, and a wearable PC such as a watch type. In addition, any device having the function of an information processing device, such as an electronic blackboard, a teleconference terminal, a digital signage terminal, or a car navigation system, may be used. It is assumed that there are a plurality of viewing terminals 30 . The browsing terminal 30 is a terminal device used by a browsing user of the home page. It is assumed that there are a plurality of viewing terminals 30 .

The print job terminal 40, which is the second user terminal, is a terminal device used by a print job user, and is a general-purpose information processing device having a communication function and a display function. An example of the print work terminal 40 may be the same as the browsing terminal 30 . The printing work terminal 40 is connected to the printing device 70 . The printing terminal 40 instructs the printing device 70 to print, for example, a two-dimensional code image.

A registration terminal 50, which is a third user terminal, is a terminal device used by a registered user, and is a general-purpose information processing device having a communication function and a display function. An example of the registration terminal 50 may be the same as the viewing terminal 30 . The registration terminal 50 sends a second address (abbreviated address) generated based on the first address (provided information address) for accessing the provided information provided to the customer and customer information to the tracking service 10, for example. Submit to register.

The notification destination terminal 60 is a terminal device used by the notified user, and is a general-purpose information processing device having a communication function and a display function. An example of the notification destination terminal 60 may be the same as the browsing terminal 30 . For example, when the second address is accessed from the viewing terminal 30, the notification destination terminal 60 sends notification information including customer information and information indicating provided information corresponding to the first address corresponding to the second address. receive.

Browser software operates on the viewing terminal 30, the printing terminal 40, the registration terminal 50, and the notification destination terminal 60. FIG. The tracking service 10 transmits various types of information such as image information to the viewing terminal 30 , the printing terminal 40 , the registration terminal 50 and the notification destination terminal 60 . The homepage publishing server 20 also transmits screen information of the homepage to the browsing terminal 30 . The screen information is described in HTML, a script language (JavaScript: registered trademark), CSS (Cascade Style Sheet), and the like. Screen information may also be referred to as a web page or a web application. A web application refers to software or its mechanism that operates by cooperation between a script language (for example, JavaScript (registered trademark)) program that operates on browser software and a program on the web server side, and that is used on the browser. It should be noted that the browsing terminal 30, the printing terminal 40, the registration terminal 50, and the notification destination terminal 60 may operate not browser software but application software having equivalent functions.

<Hardware configuration example>
Next, hardware configurations of the tracking service 10, the homepage publishing server 20, the browsing terminal 30, the printing terminal 40, the registration terminal 50, and the notification destination terminal 60 in the information processing system 100 of the present embodiment will be described.

The tracking service 10, the home page publishing server 20, the printing terminal 40, and the notification destination terminal 60 are implemented by, for example, a PC (Personal Computer), which is a computer system having the hardware configuration shown in FIG. 2, and a server.

FIG. 2 is a hardware configuration diagram of a PC and a server. Here, the hardware configuration of the server 5 will be described.

As shown in FIG. 2, the server 5 is constructed by a computer, and includes a CPU (Central Processing Unit) 501, a ROM (Read Only Memory) 502, a RAM (Random Access Memory) 503, HD (Hard Disk) 504, HDD (Hard Disk Drive) controller 505, display 506, external device connection I/F (Interface) 508, network I/F 509, bus line 510, keyboard 511, pointing device 512 , a DVD-RW (Digital Versatile Disc Rewritable) drive 514 and a media I/F 516 .

Among these, the CPU 501 controls the operation of the server 5 as a whole. The ROM 502 stores programs used to drive the CPU 501, such as an IPL (Initial Program Loader). A RAM 503 is used as a work area for the CPU 501 . The HD 504 stores various data such as programs. The HDD controller 505 controls reading or writing of various data to/from the HD 504 under the control of the CPU 501 . A display 506 displays various information such as cursors, menus, windows, characters, or images. The external device connection I/F 508 is an interface for connecting various external devices. The external device in this case is, for example, a USB (Universal Serial Bus) memory, a printer, or the like. A network I/F 509 is an interface for data communication using the network N. FIG. A bus line 510 is an address bus, a data bus, or the like for electrically connecting each component such as the CPU 501 shown in FIG.

Also, the keyboard 511 is a kind of input means having a plurality of keys for inputting characters, numerical values, various instructions, and the like. A pointing device 512 is a kind of input means for selecting and executing various instructions, selecting a processing target, moving a cursor, and the like. A DVD-RW drive 514 controls reading or writing of various data to a DVD-RW 513 as an example of a removable recording medium. It should be noted that not only DVD-RW but also DVD-R or the like may be used. A media I/F 516 controls reading or writing (storage) of data to a recording medium 515 such as a flash memory.

The browsing terminal 30 and the registration terminal 50 are realized by, for example, a smart phone having the hardware configuration shown in FIG.

FIG. 3 is a hardware configuration diagram of the smartphone 4. As shown in FIG. As shown in FIG. 3, the smartphone 4 includes a CPU 401, a ROM 402, a RAM 403, an EEPROM 404, a CMOS sensor 405, an image sensor I/F 406, an acceleration/direction sensor 407, a media I/F 409, and a GPS receiver 411. there is

Among these, the CPU 401 controls the operation of the smartphone 4 as a whole. The ROM 402 stores programs used to drive the CPU 401 such as the CPU 401 and IPL. A RAM 403 is used as a work area for the CPU 401 . The EEPROM 404 reads or writes various data such as smartphone programs under the control of the CPU 401 . A CMOS (Complementary Metal Oxide Semiconductor) sensor 405 is a type of built-in imaging means for capturing an object (mainly a self-portrait) and obtaining image data under the control of the CPU 401 . Note that imaging means such as a CCD (Charge Coupled Device) sensor may be used instead of the CMOS sensor. An imaging device I/F 406 is a circuit that controls driving of the CMOS sensor 405 . The acceleration/direction sensor 407 is various sensors such as an electronic magnetic compass, a gyro compass, and an acceleration sensor for detecting geomagnetism. A media I/F 409 controls reading or writing (storage) of data to a recording medium 408 such as a flash memory. The GPS receiver 411 receives GPS signals from GPS satellites.

The smartphone 4 also includes a long-distance communication circuit 412, a CMOS sensor 413, an image sensor I/F 414, a microphone 415, a speaker 416, a sound input/output I/F 417, a display 418, an external device connection I/F (Interface) 419, a near A distance communication circuit 420, an antenna 420a of the short distance communication circuit 420, and a touch panel 421 are provided.

Of these, the telecommunications circuit 412 is the circuit that communicates with other devices over the network N. FIG. The CMOS sensor 413 is a type of built-in imaging means that images a subject and obtains image data under the control of the CPU 401 . An imaging device I/F 414 is a circuit that controls driving of the CMOS sensor 413 . Microphone 415 is a built-in circuit that converts sound into an electrical signal. The speaker 416 is a built-in circuit that converts electrical signals into physical vibrations to produce sounds such as music and voice. A sound input/output I/F 417 is a circuit for processing input/output of sound signals between the microphone 415 and the speaker 416 under the control of the CPU 401 . A display 418 is a kind of display means such as a liquid crystal or an organic EL (Electro Luminescence) that displays an image of a subject, various icons, and the like. The external device connection I/F 419 is an interface for connecting various external devices. The short-range communication circuit 420 is a communication circuit such as NFC (Near Field Communication) or Bluetooth (registered trademark). The touch panel 421 is a type of input means for operating the smartphone 4 by the user pressing the display 418 .

The smartphone 4 also includes a bus line 410 . A bus line 410 is an address bus, a data bus, or the like for electrically connecting each component such as the CPU 401 shown in FIG.

Next, functions provided by the tracking service 10 will be described. A browser or an application installed in the tracking service 10 implements various functions to be described later.

FIG. 4 is a functional block diagram showing functions of the tracking service 10. As shown in FIG. As shown in FIG. 4 , the tracking service 10 includes a registration unit 101 , a notification unit 102 , a reception unit 103 , a generation unit 104 and a transmission unit 105 .

The registration unit 101 stores a first address (provided information address) for accessing provided information to be provided to a customer, a second address (abbreviated address) generated based on the first address, and a specific customer. Customer information related to and are registered in association with each other.

When the second address is accessed from the browsing terminal 30, the notification unit 102 provides predetermined notification information including information indicating provided information corresponding to the first address corresponding to the second address and customer information. is notified to the destination terminal 60, which is the destination of the notification.

The receiving unit 103 receives the first address input at the printing terminal 40 from the viewing terminal 30 . The receiving unit 103 also receives the second address and the customer information input at the registration terminal 50 from the registration terminal 50 . The receiving unit 103 also receives an access request requesting access to the second address from the browsing terminal 30 .

The generator 104 generates a second address based on the received first address. Note that the generation unit 104 generates second addresses different from each other by the number input in the printing work terminal 40 .

The transmission unit 105 transmits the generated second address to the printing work terminal 40 . Also, the transmission unit 105 transmits to the viewing terminal 30 a request for access to the first address corresponding to the second address.

The registration unit 101 registers tracking information in which the first address received by the reception unit 103 and the second address generated by the generation unit 104 are associated with each other. The registration unit 101 registers the customer information received by the reception unit 103 with respect to the tracking information including the second address received by the reception unit 103 among the registered tracking information.

In response to receiving a request for access to the second address from the viewing terminal 30, the notification unit 102 notifies the notification destination terminal 60, which is a predetermined notification destination, of the notification information.

Next, processing in the information processing system 100 will be described.

[Print label]
First, label printing will be described. Here, FIG. 5 is a sequence diagram showing the procedure for label printing. Processing in the printing terminal 40 is executed by an application installed in the printing terminal 40 .

First, the print work terminal 40 displays the print setting screen 41 (see FIG. 6) on the display 506 . The print user inputs setting values to the print setting screen 41 displayed on the print work terminal 40 and instructs printing (step S1).

Here, FIG. 6 is a diagram showing an example of the print setting screen 41. As shown in FIG. As shown in FIG. 6, the print setting screen 41 includes an area 42 for entering the URL of the home page, which is the first address (provided information address) for accessing the provided information provided to the customer, and a label L (see FIG. 9). ), and an area 44 for entering the mail address of the notification destination terminal 60, which is the notification destination.

After completing the input of setting values for each of the areas 42 to 44, the printing user operates the print execution button 45 to instruct printing.

The print job terminal 40 requests the tracking service 10 to create a two-dimensional code including the URL of the home page in response to the print instruction from the print job user (step S2).

When the tracking service 10 (receiving unit 103, generating unit 104) receives a request from the printing terminal 40 including the URL of the home page, in accordance with the request from the printing terminal 40, the second is generated (step S3).

Here, FIG. 7 is a diagram exemplifying a shortened address. The shortened address is a shortened URL obtained by shortening the URL of the home page, which is the first address (provided information address) for accessing the provided information provided to the customer. As shown in FIG. 7, the shortened address is composed of a fixed portion predetermined for each shortened URL service and a tracking ID, which is unique identification information corresponding to the number of prints. The tracking ID may be unique information such as a hash value or a random value generated from a shortened address.

Next, the tracking service 10 generates a two-dimensional code including the shortened address generated in step S3 (step S4).

Next, the tracking service 10 (registration unit 101) registers the tracking information in the tracking information management table T (see FIG. 8, etc.) (step S5).

Here, FIG. 8 is a diagram exemplifying tracking information registered in the tracking information management table T. As shown in FIG. As shown in FIG. 8, the tracking information includes a provided information address, notification destination, tracking ID, customer information image storage destination, registration date and time, and access history.

The home page URL input by the print user on the print setting screen 41 is an example of the provided information address. The provided information address is not limited to the home page URL, and may be information for accessing information provided to the customer, such as a file path or an address on an FTP server.

The notification destination is the mail address of the notification destination terminal 60 that is the notification destination input on the print setting screen 41 by the print user.

The tracking ID is the tracking ID included in the short address. Note that the tracking service 10 may register a shortened address in the tracking information management table T instead of the tracking ID.

The customer information image storage destination is the file path of the customer information image in which the customer information corresponding to each tracking ID is described. Note that the customer information image is not limited to a business card, and may be a medium on which customer information is written, such as a name tag or an entrance ticket.

The date and time of registration is the date and time when the customer information image was registered.

The access history is the date and time when the customer accessed the homepage. It should be noted that it is possible to register multiple dates and times of access.

In the initial stage after printing, the customer information image storage destination, registration date and time, and access history corresponding to each tracking ID are in an "empty" state.

As described above, when the print user instructs printing on the print setting screen 41, the tracking service 10 (registration unit 101) generates short addresses for the set number of prints, and the tracking ID included in each short address. is associated with the input URL of the home page and registered in the tracking information management table T.

Returning to FIG. 5, the tracking service 10 (transmitting unit 105) then responds with the two-dimensional code image generated in step S4 to the printing terminal 40 (step S6).

Next, the printing operation terminal 40 instructs the printing device 70 to print the image of the two-dimensional code received in step S6 (step S7).

The printing device 70 that has received the instruction to print the image of the two-dimensional code prints the image of the two-dimensional code on the previously set label paper (step S8).

The processing of steps S3 to S8 described above is repeated for the number of times of the number of prints set in step S1.

Here, FIG. 9 is a diagram showing an image example of a leaflet to be distributed to customers. As shown in FIG. 9, the user affixes the generated label L on which the two-dimensional code is printed to a leaflet, pamphlet, or the like. In addition, in FIG. 9, the label L shows a form in which both the two-dimensional code and the shortened address are printed on label paper.

Although the details will be described later, when the browsing user accesses the shortened address, the tracking service 10 acquires the homepage address corresponding to the tracking ID included in the shortened address, and sends a redirect request from the shortened address to the homepage address to the browsing user. responds to the viewing terminal 30 used by .

[Customer information registration]
Next, registration of customer information will be described. Here, FIG. 10 is a sequence diagram showing the procedure for registering customer information. The processing in the registration terminal 50 is executed by an application installed in the registration terminal 50. FIG.

First, the registration terminal 50 displays a customer information registration screen (reading screen) 51 (see FIG. 11) on the display 418 . The registered user uses the CMOS sensor 413 to read the two-dimensional code of the label L attached to the leaflet, pamphlet, or the like through the customer information registration screen (reading screen) 51 (step S11). Here, FIG. 11 is a diagram showing an example of the customer information registration screen (reading screen) 51. As shown in FIG.

Next, the registration terminal 50 acquires a shortened address from the two-dimensional code read in step S11 (step S12).

Next, the registration terminal 50 displays the customer information registration screen (photographed screen) 52 (see FIG. 12) on the display 418 . The registered user photographs the business card with the CMOS sensor 413 via the customer information registration screen (photographing screen) 52 (step S13). Here, FIG. 12 is a diagram showing an example of the customer information registration screen (photographing screen) 52. As shown in FIG.

Next, the registration terminal 50 acquires a business card image from the image taken in step S13 (step S14).

Next, the registration terminal 50 generates a customer information registration screen (confirmation screen) 53 (see FIG. 13) (step S15), and displays the customer information registration screen (confirmation screen) 53 on the display 418 (step S16). .

Here, FIG. 13 is a diagram showing an example of the customer information registration screen (confirmation screen) 53. As shown in FIG. As shown in FIG. 13, the customer information registration screen (confirmation screen) 53 displays the shortened address obtained in step S12 and the business card image obtained in step S14.

After confirming the short address and business card image displayed on the customer information registration screen (confirmation screen) 53, the registered user operates the registration button 54 to instruct registration (step S17).

If the business card image is blurred, the registered user can operate the cancel button 55 to return to step S11.

Upon receipt of the registration instruction in step S17, the registration terminal 50 requests the tracking service 10 to register the shortened address and the business card image (step S18).

Next, when the tracking service 10 (receiving unit 103) receives the short address and the registration request for the business card image, the tracking service 10 (registration unit 101) acquires the tracking ID to be registered from the short address (step S19).

Next, the tracking service 10 (registration unit 101) saves the business card image (step S20). Note that the tracking service 10 (registration unit 101) may perform OCR processing on the business card image to extract information such as name, company name, affiliation, title, telephone number, and email address from the business card image.

Next, the file path and registration date and time of the business card image are associated with the obtained tracking ID and registered in the tracking information management table T (step S21).

Here, FIG. 14 is a diagram exemplifying tracking information registered in the tracking information management table T. As shown in FIG. As shown in FIG. 14, the file path and registration date and time of the business card image are registered in association with the tracking ID to be registered obtained from the short address.

Customer Access Tracking
Now let's talk about customer access tracking. Here, FIG. 15 is a sequence diagram showing the procedure for tracking customer access. Note that the processing in the viewing terminal 30 is executed by an application installed in the viewing terminal 30. FIG.

The customer who receives the leaflet reads the two-dimensional code with a predetermined application on the viewing terminal 30 that he or she possesses, and accesses the shortened address with a browser or the like.

First, the viewing terminal 30 displays on the display 418 a customer access screen (reading screen) similar to the screen shown in FIG. The viewing user uses the CMOS sensor 413 to read the two-dimensional code of the label L attached to the leaflet, pamphlet, or the like via the customer access screen (reading screen) (step S31).

Next, the viewing terminal 30 acquires a shortened address from the two-dimensional code read in step S31 (step S32).

Next, the viewing terminal 30 displays a predetermined screen on the browser displayed on the display 418 . The viewing user instructs access to the shortened address via a predetermined screen (step S33).

Next, upon receiving the instruction to access the shortened address, the viewing terminal 30 requests the tracking service 10 to access the shortened address (step S34).

Next, the tracking service 10 analyzes the shortened address and acquires the tracking ID included in the shortened address (step S35).

Next, the tracking service 10 acquires the URL home page address of the home page that corresponds to the tracking ID and is the first address (provided information address) for accessing the provided information provided to the customer (step S36).

Next, the tracking service 10 requests the viewing terminal 30 to redirect from the shortened address to the home page address (step S37).

Upon receiving the request for redirecting to the home page address, the browsing terminal 30 requests the home page public server 20 to access the home page (step S38).

Upon receiving the request to access the home page, the home page publishing server 20 responds with home page content to the browsing terminal 30 (step S39).

Upon receiving the home page content, the viewing terminal 30 displays the home page 31 (see FIG. 16) (step S40).

Here, FIG. 16 is a diagram showing an example of the home page 31 displayed on the viewing terminal 30. As shown in FIG. As shown in FIG. 16 , the viewing terminal 30 displays the home page 31 corresponding to the tracking ID included in the short address on the browser displayed on the display 418 .

Subsequently, the tracking service 10 (registration unit 101) registers the access history in the tracking information management table T (step S41).

Here, FIG. 17 is a diagram exemplifying tracking information registered in the tracking information management table T. As shown in FIG. As shown in FIG. 17, access dates and times are registered in the tracking information management table T as access history.

Next, the tracking service 10 (notification unit 102) acquires the notification destination (the email address of the notification destination terminal 60) from the tracking information management table T, and transmits the email (step S42).

Here, FIG. 18 is a diagram exemplifying the text of the mail sent to the notification destination. As shown in FIG. 18, the text of the mail displays the URL of the accessed website, a business card image as customer information, and the date and time of access.

Instead of the URL of the accessed homepage, information indicating the homepage, such as a thumbnail image of the homepage or a screen capture, may be displayed.

In addition, it is not desirable to display the shortened address in the mail. The reason is that when the user clicks on this shortened address, it will be recognized as an access from a customer, and the access history will be registered. However, if access from a specific user terminal (for example, the notification destination terminal 60 of the notification destination) is controlled to be excluded, the shortened address may be displayed in the mail.

As described above, according to the present embodiment, by registering and registering the second address (abbreviated address) to be presented to the customer and the customer information regarding the specific customer, the customer can access the second address (abbreviated address). By notifying the customer information corresponding to the second address (abbreviated address) at the time of access to a predetermined notification destination (for example, a salesperson), it is possible to efficiently pursue customers. Play.

(Second embodiment)
Next, a second embodiment will be described.

The second embodiment differs from the first embodiment in that the URL of the home page to be registered, the screen, or its preview image is displayed. Hereinafter, in the description of the second embodiment, the description of the same portions as those of the first embodiment will be omitted, and the portions different from those of the first embodiment will be described.

FIG. 19 is a sequence diagram showing procedures for registering customer information according to the second embodiment. As shown in FIG. 19, when the registration terminal 50 acquires the business card image from the image taken in step S13 (step S14), it requests the tracking service 10 to access the shortened address (step S51).

The tracking service 10 analyzes the shortened address and acquires the home page address corresponding to the tracking ID (step S52).

After obtaining the home page address, the tracking service 10 requests the registration terminal 50 to redirect to the home page address (step S53).

Upon receiving the request for redirecting to the home page address, the registration terminal 50 requests the home page public server 20 to access the home page (step S54).

The homepage publishing server 20 responds with homepage contents to the registration terminal 50 (step S55).

Thereafter, the registration terminal 50 generates a customer information registration screen (confirmation screen) 56 (see FIG. 20) (step S15), and displays the customer information registration screen (confirmation screen) 56 on the display 418 (step S16).

Here, FIG. 20 is a diagram showing an example of the customer information registration screen (confirmation screen) 56. As shown in FIG. As shown in FIG. 20, on the customer information registration screen (confirmation screen) 56, in addition to the shortened address acquired in step S12 and the business card image acquired in step S14, the homepage to be registered received in step S55 is displayed. The URL and home page screens are displayed. In FIG. 20, the screen of the home page to be registered is displayed on the customer information registration screen (confirmation screen) 56, but a preview image may be displayed.

As described above, according to the present embodiment, by displaying the URL of the home page to be registered, the screen, or the preview image thereof, it is possible to suppress registration errors.

(Third Embodiment)
Next, a third embodiment will be described.

The third embodiment differs from the first and second embodiments in that the access history is displayed. Hereinafter, in the description of the third embodiment, the description of the same parts as in the first and second embodiments will be omitted, and the parts different from those in the first and second embodiments will be omitted. I will explain the parts.

FIG. 21 is a sequence diagram showing a procedure for tracking customer access according to the third embodiment. Note that the processing in the notification destination terminal 60 is executed by an application installed in the notification destination terminal 60. FIG.

As shown in FIG. 21, after the mail is sent to the notification destination terminal 60 (step S42), when the notification destination user instructs the notification destination terminal 60 to display the access history (step S61), The notification destination terminal 60 requests an access history (mail address (login ID)) from the tracking service 10 (step S62).

Upon receiving the access history request, the tracking service 10 (notification unit 102) responds with the access history to the notification destination terminal 60 (step S63).

Upon receiving the access history from the tracking service 10, the notification destination terminal 60 displays the access history list screen 61 (see FIG. 22) on the display 506 (step S64).

Here, FIG. 22 is a diagram showing an example of the access history list screen 61. As shown in FIG. As shown in FIG. 22, when logged in with an e-mail address and a password, the access history list screen 61 displays a list of the URLs of accessed websites and one or more access dates and times for each business card image as customer information. be done.

In the present embodiment, the URL of the accessed homepage is displayed, but the present invention is not limited to this, and instead of the URL of the homepage, information indicating the homepage, such as a thumbnail image of the homepage or a screen capture, is displayed. You may make it

It is not desirable to display the short address on the access history list screen 61 . The reason is that when the user clicks on the abbreviated address, it will be recognized as an access from a customer, and the access history will be registered. However, the shortened address may be displayed on the access history list screen 61 by controlling to exclude access from a specific user terminal (for example, the notification destination terminal 60 of the notification destination).

As described above, according to the present embodiment, the URL of the home page accessed and one or more access dates and times for each business card image as customer information are displayed in a list, thereby making it possible to pursue customers more efficiently. , It has the effect of

Each function of each embodiment described above can be realized by one or more processing circuits. Here, the "processing circuit" in this specification means a processor programmed by software to perform each function, such as a processor implemented by an electronic circuit, or a processor designed to perform each function described above. Devices such as ASIC (Application Specific Integrated Circuit), DSP (Digital Signal Processor), FPGA (Field Programmable Gate Array) and conventional circuit modules are included.

The devices described in the examples are merely representative of one of several computing environments for implementing the embodiments disclosed herein.

In some embodiments, the first apparatus includes multiple computing devices, such as a server cluster. Multiple computing devices are configured to communicate with each other over any type of communication link, including a network, shared memory, etc., to perform the processes disclosed herein. Similarly, the second apparatus may include multiple computing devices configured to communicate with each other. Also, each element of the first device and the second device may be integrated into one server device, or may be divided into a plurality of devices.

10 information processing device 30 first user terminal 40 second user terminal 50 third user terminal 100 information processing system 101 registration unit 102 notification unit 103 reception unit 104 generation unit 105 transmission unit

JP 2009-020756 A

Claims (8)

A registration unit that associates and registers a first address for accessing provided information to be provided to a customer, a second address generated based on the first address, and customer information about a specific customer. and,
When the second address is accessed from the first user terminal, predetermined notification information including the information indicating the provided information corresponding to the first address corresponding to the second address and the customer information a notification unit that notifies the notification destination of
An information processing device comprising: a receiving unit that receives the first address input at the second user terminal from the first user terminal;
a generator that generates the second address based on the received first address;
a transmitting unit configured to transmit the generated second address to the second user terminal;
further comprising
The registration unit registers tracking information in which the first address received by the reception unit and the second address generated by the generation unit are associated with each other.
The information processing apparatus according to claim 1, characterized by: The generation unit generates the second addresses different from each other by the number input in the second user terminal.
3. The information processing apparatus according to claim 2, characterized by: The receiving unit receives the second address and the customer information input at the third user terminal from the third user terminal,
The registration unit registers the customer information received by the reception unit with respect to the tracking information including the second address received by the reception unit, among the registered tracking information.
4. The information processing apparatus according to claim 2, wherein: The receiving unit receives an access request requesting access to the second address from the first user terminal,
The transmission unit transmits an access request to the first address corresponding to the second address to the first user terminal,
The notification unit notifies the predetermined notification destination of the notification information in response to receiving a request for access to the second address from the first user terminal.
5. The information processing apparatus according to any one of claims 2 to 4, characterized by: an information processing apparatus according to any one of claims 1 to 5;
a first user terminal for viewing;
a second user terminal for printing;
a third user terminal for registration;
An information processing system comprising: a registration step of registering a first address for accessing information provided to a customer, a second address generated based on the first address, and customer information relating to a specific customer in association with each other; and,
When the second address is accessed from the first user terminal, predetermined notification information including the information indicating the provided information corresponding to the first address corresponding to the second address and the customer information a notification step of notifying the notification destination of
An information processing method comprising: the computer,
A registration unit that associates and registers a first address for accessing provided information to be provided to a customer, a second address generated based on the first address, and customer information about a specific customer. and,
When the second address is accessed from the first user terminal, predetermined notification information including the information indicating the provided information corresponding to the first address corresponding to the second address and the customer information a notification unit that notifies the notification destination of
A program to function as

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