JP2020106993A - Information processing system, information processing apparatus, information processing method and program - Google Patents

Abstract

To provide an information processing system, an information processing apparatus, an information processing method and a program which can reduce the risk of occurrence of failure before failure occurs.SOLUTION: An information processing apparatus 30 in an information processing system comprises: a history information storage unit in which execution histories including execution results of workflows including processing performed in accordance with flow are stored; an accepting unit which accepts setting of a workflow; a history information extraction unit which extracts an execution history of a first workflow from the execution histories; and an assistance information presentation unit which presents assistance information for assisting in setting the first workflow via the accepting unit on the basis of the execution history of the first workflow.SELECTED DRAWING: Figure 7

Description

The present invention relates to an information processing system, an information processing device, an information processing method, and a program.

There is known a device in which a processing flow (also called “workflow”) for performing processing according to the flow is set.

For example, there is a device corresponding to a case where a failure occurs in a job performed according to the flow (for example, refer to Patent Document 1). The device of Patent Document 1 accepts a response to a job when a failure occurs in the job. Further, the device is configured to apply the correspondence that applies to one job to other similar jobs.

The device of Patent Document 1 responds to a failure after the failure occurs in the job. However, if the device stops due to a failure, the data being transmitted by the device may be leaked or lost.

Therefore, the information processing system, the information processing apparatus, the information processing method, and the program of the present disclosure aim to reduce the risk of failure occurrence before the failure occurrence.

An information processing system according to an embodiment of the present invention includes a history information storage unit that stores an execution history including an execution result of a workflow including a process performed according to a flow, a reception unit that receives a setting of the workflow, and an execution history from the execution history. A history information extraction unit that extracts an execution history of the first workflow, and an auxiliary information presentation unit that presents auxiliary information that assists the setting of the first workflow via the reception unit based on the execution history of the first workflow. With.

According to the technology of the present disclosure, it is possible to reduce the risk of occurrence of a failure before a failure occurs.

The figure which shows an example of a structure of the information processing system which concerns on embodiment. Block diagram showing an example of a hardware configuration of a server according to an embodiment Block diagram showing an example of a hardware configuration of a terminal according to an embodiment FIG. 3 is a block diagram showing an example of a hardware configuration of a device according to an embodiment. FIG. 3 is a block diagram showing an example of a functional configuration of a server service providing system according to an embodiment. The figure which shows an example of the execution history of the workflow which concerns on embodiment FIG. 3 is a block diagram showing an example of a functional configuration of a device according to an embodiment. Flowchart showing an example of operation of the information processing system according to the embodiment The figure which shows an example of the selection screen of the application which concerns on embodiment. The figure which shows an example of the setting screen of the workflow A which concerns on embodiment The figure which shows an example of the relationship between the error history of the workflow A and the value which is being set which concerns on embodiment. The figure which shows an example of the setting screen of the workflow A which concerns on embodiment The figure which shows an example of the display screen of the recommendation information which concerns on embodiment.

Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings. In this specification and the drawings, components having substantially the same functional configuration are designated by the same reference numerals, and duplicate description will be omitted.

(Embodiment)
<Configuration of information processing system 1>
The configuration of the information processing system 1 according to the embodiment will be described. FIG. 1 is a diagram showing an example of the configuration of the information processing system 1 according to the embodiment. As shown in FIG. 1, the information processing system 1 includes a server 10, a terminal 20, and a device 30.

The server 10, the terminal 20, and the device 30 communicate with each other. In the present embodiment, the server 10, the terminal 20, and the device 30 communicate with each other via the communication network 50, but may communicate with each other via any wired communication or wireless communication. In addition, the server 10, the terminal 20, and the device 30 communicate with the external server 40 provided by the external service via the communication network 50.

In the information processing system 1, one or more terminals 20 and one or more devices 30 may be arranged for one server 10. The information processing system 1 may include one or more servers 10, one or more terminals 20, and one or more devices 30.

For example, the communication network 50 may be the Internet, an intranet, a wired LAN (Local Area Network), a wireless LAN, a mobile communication network, a telephone line communication network, or another communication network using wired or wireless communication. Although not limited to this, in the present embodiment, the communication network 50 is the Internet, and the server 10 and the external server 40 form a cloud server.

Also, each device of the server 10, the terminal 20, and the device 30 may be configured by one or more devices. When the device is composed of two or more devices, the two or more devices may be arranged in one device or may be separately arranged in two or more separate devices. In this specification and claims, "device" can mean not only one device but also a system composed of a plurality of devices.

The server 10 is an information processing device having a communication function. An example of the server 10 is a computer device. The server 10 constitutes a service providing system. The server 10 provides, via the communication network 50, various services that are realized by a series of processes in which one or more processes among a plurality of processes that respectively realize various functions are combined.

Here, the function is a function related to an electronic file such as a document file and an image file. For example, such functions may include printing, scanning, facsimile transmission, data format conversion, mail delivery, OCR (Optical Character Recognition) processing, data processing, data compression, data decompression, storage in a repository, and the like. .. Hereinafter, the series of processes as described above will also be referred to as a “process flow” or a “workflow”. In the process flow and workflow, a series of processes may be configured to perform each process according to the flow.

Although not limited to this, in the present embodiment, the external server 40 provides a file sharing service (also called “online storage service”). For example, the file sharing service enables a device that can access the external server 40 to save the file in the external server 40 and share the file stored in the external server 40. Examples of the file sharing service are Dropbox (registered trademark), Google Drive (registered trademark), OneDrive (registered trademark), and the like. The external server 40 stores the file output from the terminal 20, the file output from the device 30, the file processed by the server 10, and the like. Then, the external server 40 transmits the saved file to the designated destination in response to a command or request from the terminal 20, the device 30, the server 10, and the like. The external server 40 is not essential.

The device 30 is an information processing device having a communication function. The device 30 can use various services provided by the server 10. In the present embodiment, the device 30 will be described as an image forming apparatus. The device 30 is not limited to the image forming apparatus, and may be any device connected to the server 10 and the terminal 20.

The image forming apparatus is an apparatus that forms an image showing the content of data on a recording medium. Examples of the image forming apparatus are MFP (Multifunction Peripheral/Printer/Product), facsimile, scanner, printer, PJ (Projector: projector), IWB (Interactive White Board: electronic blackboard capable of mutual communication). It is an output device such as a white board having a function) and digital signage, a HUD (Head Up Display) device, and a display device. In the present embodiment, the image forming apparatus will be described as an MFP having facsimile, scanner, and printer functions. For example, the image forming apparatus transmits output data such as scan data to another apparatus such as the terminal 20 via the communication network 50, the server 10 and the external server 40.

Examples of the device 30 excluding the image forming apparatus include industrial machines, imaging devices, sound collecting devices, medical devices, network home appliances, automobiles (Connected Car), notebook PCs (Personal Computers), mobile phones, smartphones, tablet terminals, It is a game machine, a PDA (Personal Digital Assistant), a digital camera, a wearable PC, a desktop PC, etc., but is not limited thereto.

An example of the recording medium is a sheet material such as paper, cloth, film or plate, but is not limited thereto. In this embodiment, the recording medium is paper. Therefore, the device 30 forms an image by printing on paper. Further, the device 30 can use the service provided by the server 10 to set a workflow for itself and change or delete the set workflow.

The terminal 20 is an information processing device having a communication function. The terminal 20 can use various services provided by the server 10. The terminal 20 transmits the data of the image formed on the recording medium to the device 30. The terminal 20 may generate the data or may acquire the data from an external device. In the present embodiment, the terminal 20 transmits the data to the device 30 via the communication network 50, the server 10 and the external server 40. Further, the terminal 20 may be configured to use the service provided by the server 10 to set the workflow for the device 30, and change or delete the set workflow. Good.

Examples of the terminal 20 are a smart device such as a notebook PC, a mobile phone, a smartphone and a tablet terminal, a game machine, a PDA, a digital camera, a wearable PC, a desktop PC, a video conference terminal, and an IWB. In the present embodiment, the terminal 20 will be described as a notebook PC.

As described above, both the terminal 20 and the device 30 can use the service provided by the server 10 to process the output data and set, change, and delete the workflow for the device 30. Such terminals 20 and devices 30 are collectively referred to as a device 60.

<Hardware configuration of server 10>
The hardware configuration of the server 10 will be described. FIG. 2 is a block diagram showing an example of the hardware configuration of the server 10 according to the embodiment. As shown in FIG. 2, the server 10 includes a CPU (Central Processing Unit) 101, a ROM (Read Only Memory) 102, a RAM (Random Access Memory) 103, an HD (Hard Disk) 104, and an HDD (Hard Disk). Drive) controller 105, display 106, external device connection I/F (interface) 108, network I/F 109, data bus 110, keyboard 111, pointing device 112, DVD-RW (Digital Versatile). Disk Rewritable) Drive 114 and media I/F116 are included as a component.

The CPU 101 controls the operation of the entire server 10. The ROM 102 stores a program used for driving the CPU 101 such as an IPL (Initial Program Loader). The RAM 103 is used as a work area for the CPU 101. The HD 104 stores various data such as programs. The HDD controller 105 controls reading or writing of various data with respect to the HD 104 under the control of the CPU 101. The display 106 displays various information such as a cursor, a menu, windows, characters and images. The external device connection I/F 108 is an interface for connecting various external devices. The external device in this case is, for example, a USB (Universal Serial Bus) memory, a printer, or the like. The network I/F 109 is an interface for performing data communication using the communication network 50. The bus line 110 is an address bus or a data bus for electrically connecting the respective constituent elements such as the CPU 101.

The keyboard 111 is a type of input means having a plurality of keys for inputting characters, numerical values, various instructions and the like. The pointing device 112 is a type of input means for selecting and executing various instructions, selecting a processing target, and moving a cursor. The DVD-RW drive 114 controls reading or writing of various data with respect to the DVD-RW 113, which is an example of a removable recording medium. The recording medium is not limited to DVD-RW, but may be DVD-R or the like. The media I/F 116 controls reading or writing (storage) of data with respect to the recording medium 115 such as a flash memory.

<Hardware configuration of terminal 20>
The hardware configuration of the terminal 20 will be described. FIG. 3 is a block diagram showing an example of the hardware configuration of the terminal 20 according to the embodiment. As shown in FIG. 3, the terminal 20 includes a CPU 201, a ROM 202, a RAM 203, a HD 204, an HDD controller 205, a display 206, an external device connection I/F 208, a network I/F 209, and a data bus 210. , A keyboard 211, a pointing device 212, a DVD-RW drive 214, and a media I/F 216 as constituent elements. The configurations and functions of the above-described components of the terminal 20 are the same as those of the server 10, and thus description thereof will be omitted.

<Hardware configuration of device 30>
The hardware configuration of the device 30 will be described. FIG. 4 is a block diagram showing an example of the hardware configuration of the device 30 according to the embodiment. As shown in FIG. 4, the device 30 includes a controller 310, a short-range communication circuit 320, an engine control unit 330, an operation panel 340, and a network I/F 350 as constituent elements.

The controller 310 includes a CPU 301 which is a main part of a computer, a system memory (MEM-P) 302, a north bridge (NB) 303, a south bridge (SB) 304, an ASIC (Application Specific Integrated Circuit) 306, and a memory. A local memory (MEM-C) 307 that is a unit, an HDD controller 308, and an HD 309 that is a storage unit are included. The NB 303 and the ASIC 306 are configured to be connected by an AGP (Accelerated Graphics Port) bus 321.

The CPU 301 is a control unit that controls the entire device 30. The NB 303 is a bridge for connecting the CPU 301 to the MEM-P 302, SB 304, and AGP bus 321. The NB 303 includes a memory controller that controls reading and writing to the MEM-P 302, a PCI (Peripheral Component Interconnect) master, and an AGP target.

The MEM-P 302 includes a ROM 302a and a RAM 302b. The ROM 302a is a memory for storing programs and data that realizes each function of the controller 310. The RAM 302b is used as a drawing memory or the like when programs and data are expanded and memory printing is performed. It should be noted that the program stored in the ROM 302a is stored in a computer-readable recording medium such as a CD-ROM, a CD-R, or a DVD in a file in an installable format or an executable format so as to be provided. It may be configured.

The SB 304 is a bridge for connecting the NB 303 to PCI devices and peripheral devices. The ASIC 306 is an IC (Integrated Circuit) for image processing use, which has a hardware element for image processing. The ASIC 306 has a role of a bridge connecting the AGP bus 321, the PCI bus 322, the HDD controller 308, and the MEM-C 307, respectively. The ASIC 306 includes a PCI target and an AGP master, an arbiter (ARB) that forms the core of the ASIC 306, a memory controller that controls the MEM-C 307, and a plurality of DMACs (Direct Memory Access) that rotate image data by hardware logic. Controller) and a PCI unit that performs data transfer between the scanner unit 331 and the printer unit 332 via the PCI bus 322. The ASIC 306 may be configured to be connected to a USB (Universal Serial Bus) interface and an IEEE 1394 (Institute of Electrical and Electronics Engineers 1394) interface.

The MEM-C 307 is a local memory used as a copy image buffer and a code buffer. The HD 309 is a storage for accumulating image data, font data used at the time of printing, and a form. The HDD controller 308 controls the reading or writing of data with respect to the HD 309 under the control of the CPU 301. The AGP bus 321 is a bus interface for a graphics accelerator card proposed for speeding up graphics processing. The AGP bus 321 can speed up the graphics accelerator card by directly accessing the MEM-P 302 with high throughput.

Further, the short-range communication circuit 320 includes a short-range communication circuit 320a. The short-range communication circuit 320 is a communication circuit conforming to a short-range wireless communication standard such as NFC (Near Field Communication) and Bluetooth (registered trademark).

The engine control unit 330 includes a scanner unit 331 and a printer unit 332. Further, the operation panel 340 includes a panel display section 340a and an operation panel 340b. The panel display unit 340a may be configured by a touch panel or the like that displays current setting values and a selection screen and receives an input from the operator. The operation panel 340b includes a numeric keypad that receives a set value of a condition related to image formation such as a print density setting condition, a start key that receives a copy start instruction, and the like. The controller 310 controls the entire device 30, and controls, for example, drawing, communication, and input from the operation panel 340. The scanner unit 331 or the printer unit 332 includes an image processing unit such as error diffusion and gamma conversion.

The device 30 can sequentially select and select the document box function, the copy function, the printer function, the scanner function, and the facsimile function by using the application switching key of the operation panel 340. The device 30 operates in the document box mode when the document box function is selected, in the copy mode when the copy function is selected, in the printer mode when the printer function is selected, and in the scanner mode when the scanner function is selected, When the facsimile mode is selected, it operates in the facsimile mode.

The network I/F 350 is an interface for performing data communication using the communication network 50. The short-range communication circuit 320 and the network I/F 350 are electrically connected to the ASIC 306 via the PCI bus 322.

<Functional configuration of server 10>
The functional configuration of the server 10 will be described. FIG. 5 is a block diagram showing an example of the functional configuration of the server 10 according to the embodiment. Specifically, the functional configuration of the service providing system in the server 10 will be described. The device 60 shown in FIG. 5 is the terminal 20 or the device 30. The device 60 has a browser 610 executed by, for example, a CPU. The user of the device 60 can use the browser 610 to register applications for using various services in the server 10 and activate and execute the registered applications. The device 60 need only have the browser 610, and does not need to have, for example, a dedicated application program or the like for using various services provided by the server 10.

For example, with respect to the device 30 which is an image forming apparatus, the device 60 registers a workflow for setting each function such as a document box function, a copy function, a printer function, a scanner function and a facsimile function in the server 10 as an application. You can In this case, the workflow may be registered by either the terminal 20 or the device 30.

The server 10 includes an input/output service processing unit 1100, a Web service processing unit 1200, a document service unit 1300, and a portal service unit 1400 as functional components. Each functional component is realized by a process that the CPU 101 causes one or more programs installed in the server 10 to execute.

The server 10 also includes an application information storage unit 1500, an application screen information storage unit 1600, a portal screen information storage unit 1700, and a history information storage unit 1800 as functional components. Each storage unit can be realized using the HDD 104 or the like. At least one of the storage units may be realized by using a storage device or the like connected to the server 10 via the communication network 50 or the like. For example, at least one storage unit may be included in the external server 40. As a result, the load on the server 10 is reduced, and the information stored in the storage unit is shared.

The input/output service processing unit 1100 performs processing related to services provided by the server 10. The input/output service processing unit 1100 includes an application management unit 1101 and a logic processing unit 1102.

The application management unit 1101 manages the application information 1510 stored in the application information storage unit 1500. The application information 1510 is an application for using a service realized by a series of processes. In other words, various services provided by the server 10 are provided by the application information 1510.

Further, the application management unit 1101 returns the processing flow information 1511 included in the application information 1510 in response to the request from the logic processing unit 1102. The process flow information 1511 is information that defines a series of processes for realizing the service provided by the application information 1510.

Furthermore, the application management unit 1101 stores the application information 1510 in the application information storage unit 1500 in response to a request from the portal service unit 1400. As a result, the application information 1510 (application) that provides the service is registered in the server 10.

Further, the application management unit 1101 acquires the execution history of processing in each application and stores it in the history information storage unit 1800. The execution history includes the execution result of the application. For example, the execution result of the application is the processing content of the entire application, the content of each processing included in the application, the start date and time of the processing of the application, the end date and time of the processing of the application, and the processing of the application normally. Information such as whether or not the process is completed may be included. The information on whether or not the processing of the application is normally completed is the information on whether or not the processing of the entire application is normally completed, and the information on whether or not each processing included in the application is normally completed. Etc. may be included. The end date and time of the application process may be the end date and time of the application regardless of whether or not the process of the application is normally completed. For example, the application management unit 1101 may acquire the execution history of the application via the browser 610, the application execution unit 1202, and the like.

The logic processing unit 1102 acquires the processing flow information 1511 included in the application information 1510 from the application management unit 1101 in response to the request from the web service processing unit 1200. Then, the logic processing unit 1102 executes a series of processing (processing flow) that realizes the service provided by the application information 1510, based on the processing flow information 1511 acquired from the application management unit 1101. This makes it possible to provide various services.

The Web service processing unit 1200 performs processing for the user to use various services using the browser 610 of the device 60. That is, the web service processing unit 1200 functions as an application server that provides the web application (application information 1510) to the browser 610. The web service processing unit 1200 includes a screen configuration unit 1201 and an application execution unit 1202.

The screen configuration unit 1201 responds to a request from the browser 610, and the application screen information 1610 stored in the application screen information storage unit 1600 and the application settings included in the application information 1510 stored in the application information storage unit 1500. Information 1512 is returned.

The application screen information 1610 is information in which a model of a screen (application screen) for using the service provided by the application information 1510 is defined. The application screen information 1610 is information in which the template of the application screen is defined by, for example, HTML (HyperText Markup Language), XHTML (Extensible HyperText Markup Language), CSS (Cascading Style Sheets), or Java Script (registered trademark).

The application setting information 1512 is information in which various settings of the application (application information 1510) are defined. For example, in the application setting information 1512, among the parameter information used for executing a series of processes, parameter information input by the user, parameter information set by default, and the like are defined. Further, for example, the application setting information 1512 defines input items for the user to input parameter information on the application screen, display information on the application screen (for example, application name), and the like. The application setting information 1512 is information in which various application settings are defined by, for example, JSON (JavaScript Object Notation).

As a result, the browser screen 610 causes the device 60 to display an application screen for using the service provided by the server 10.

The application execution unit 1202 transmits an execution request for the application (application information 1510) to the input/output service processing unit 1100 in response to the request from the browser 610. The application execution unit 1202 also transmits the application execution history acquired from the browser 610 to the input/output service processing unit 1100. The application management unit 1101 of the input/output service processing unit 1100 stores the execution history in the history information storage unit 1800. In addition, the application execution unit 1202 may send a request for an application execution history to the input/output service processing unit 1100 in response to a request from the browser 610. The application management unit 1101 of the input/output service processing unit 1100 extracts the execution history of the requested application from the history information storage unit 1800 and sends it to the Web service processing unit 1200. The application execution unit 1202 transmits the received execution history to the device 60.

The document service unit 1300 executes a predetermined process included in a series of processes (process flow) based on the process flow information 1511. The document service unit 1300 includes an OCR processing unit 1301 and a mail delivery unit 1302. The OCR processing unit 1301 performs OCR processing on electronic files such as scanned images. The mail delivery unit 1302 creates a mail with an electronic file attached, and delivers the mail to the specified mail address. The document service unit 1300 may send the processed electronic file to the external server 40.

In addition to these, the document service unit 1300 has various functions such as a compression/decompression processing unit for compressing or decompressing an electronic file, a data format conversion unit for converting the data format of the electronic file, and the like. Parts may be included.

The portal service unit 1400 performs processing for a user to register and change an application using the browser 610 of the device 60. Changing the application may include replacing the application and editing the content of the application. The portal service unit 1400 includes a UI (User Interface) providing unit 1401 and an application registration unit 1402. The UI providing unit 1401 returns the portal screen information 1710 stored in the portal screen information storage unit 1700 in response to the request from the browser 610. Here, the portal is a website that allows registration and modification of applications using the browser 610.

The portal screen information 1710 is information defining a portal top screen (portal top screen) and various screens such as an application registration screen and a change screen. The portal screen information 1710 is information in which various screens are defined in the browser 610 such as HTML, XML, CSS, or Java Script, for example.

As a result, the portal top screen, the application registration screen, or the application change screen is displayed on the device 60 by the browser 610. Therefore, the user of the browser 610 can perform the registration operation or the modification operation of the application (application information 1510) on the application registration screen or the modification screen.

The application registration unit 1402 requests the application management unit 1101 to register or change the application (application information 1510) in response to a request from the UI providing unit 1401. That is, when the application registration operation is performed on the application registration screen, the application registration unit 1402 requests the application management unit 1101 to register the application.

Further, the application registration unit 1402 may send a request for an application execution history to the input/output service processing unit 1100 in response to a request from the browser 610. The application management unit 1101 of the input/output service processing unit 1100 extracts the execution history of the requested application from the history information storage unit 1800 and sends it to the portal service unit 1400. The application registration unit 1402 transmits the received execution history to the device 60.

The application information storage unit 1500 stores application information 1510. The application information 1510 is stored in the application information storage unit 1500 in association with the application ID that identifies the application information 1510. The application ID is, for example, a URL (Uniform Resource Locator) of the application information 1510 or identification information included in the URL of the application information 1510.

The application information 1510 includes processing flow information 1511 and application setting information 1512. For example, the process flow information 1511 may define a series of processes for realizing the service provided by the application information 1510. In the application setting information 1512, various settings of the application information 1510 may be defined. The application information 1510 may include two or more pieces of processing flow information 1511 and two or more pieces of application setting information 1512.

As described above, the processing flow information 1511 is information defining a series of processing (processing flow) for realizing the service provided by the application information 1510. The application setting information 1512 is information in which various settings of the application (application information 1510) are defined, as described above.

The application screen information storage unit 1600 stores application screen information 1610. The application screen information 1610 is stored in the application screen information storage unit 1600 in association with the application ID.

The portal screen information storage unit 1700 stores portal screen information 1710. The portal screen information 1710 is stored in the portal screen information storage unit 1700 in association with the URLs of the portal top screen, the application registration screen, the change screen, and the like.

The history information storage unit 1800 stores, for each application, an execution history of processing in the application. For example, in the history information storage unit 1800, the execution history may be stored in association with the application ID for all the applications included in the application information 1510.

For example, as shown in FIG. 6, the execution history of the application may include the execution result acquired each time the application is executed. FIG. 6 is a diagram showing an example of the execution history of the workflow A according to the embodiment, and the workflow A is one of the applications. As shown in FIG. 6, for example, each execution result includes the start date and time of the processing of the application, the end date and time of the processing of the application, and the execution state information indicating whether the processing of the application is normally completed. But it's okay. If not completed normally, the execution status indicates an error, and if completed normally, the execution status indicates completion. For example, the execution history stored in the history information storage unit 1800 may include the execution history of all the terminals 20 and the devices 30 included in the information processing system 1, or may include the execution history of some of the terminals 20 and the devices 30. But it's okay.

Further, in FIG. 6, the execution history includes the executed application, the start date and time, the end date and time, and the execution state, but is not limited to this. For example, the execution history may further include at least one of the processing content of the entire application and the content of each processing included in the application. In addition, the execution history may further include at least one of information on the terminal 20 or the device 30 that has executed the application and information on a user who has logged in to the terminal 20 or the device 30 that has executed the application. For example, the information of the terminal 20 and the device 30 may be identification information of the terminal 20 and the device 30 such as an ID. The user information may be user identification information such as an ID. The login may be that the user is authenticated and the use of the terminal 20 or the device 30 is permitted. Thereby, the execution history can be classified and handled according to the combination of the application, the terminal 20, the device 30, and the user.

Further, the input/output service processing unit 1100, the Web service processing unit 1200, the document service unit 1300, the portal service unit 1400, and the like as described above may be realized by different information processing devices.

<Functional configuration of device 30>
The functional configuration of the device 30 will be described. FIG. 7 is a block diagram showing an example of the functional configuration of the device 30 according to the embodiment. As illustrated in FIG. 7, the device 30 includes a communication unit 31, an operation reception unit 32, a display control unit 33, a similarity determination unit 34, an auxiliary information presentation unit 35, a history information extraction unit 36, and recommended information. The presenting unit 37, the determining unit 38, and the history information holding unit 39 are included as functional components.

The communication unit 31 is realized by the network I/F 350 and the like. The communication unit 31 controls communication with other devices via the communication network 50.

The operation reception unit 32 is realized by the operation panel 340 and the like. The operation reception unit 32 converts a signal indicating information, a command, and the like input via the operation panel 340 into information indicating the information, a command, and the like, and outputs the information to other components. The operation reception unit 32 is an example of a reception unit.

The display control unit 33, the similarity determination unit 34, the auxiliary information presentation unit 35, the history information extraction unit 36, the recommended information presentation unit 37, and the determination unit 38 are realized by the CPU 301 and the like. Further, in the present embodiment, the similarity determination unit 34, the auxiliary information presentation unit 35, the history information extraction unit 36, the recommended information presentation unit 37, and the determination unit 38 function on the browser of the device 30, but are not limited to this. ..

The browser is a program for displaying data, programs, and the like transmitted from the server 10 as characters and images on the screen. The user of the device 30 can use the browser to register the application in the server 10, set the registered application, execute the application registered in the server 10, and the like.

The display control unit 33 converts the information acquired from each component into image data suitable for display on the panel display unit 340a and displays the image data on the panel display unit 340a.

The history information extraction unit 36 transmits, to the server 10 using the communication unit 31, a request for an execution history of an application that has been registered or changed by the device 30. The history information extraction unit 36 may request the execution history of the device 30 being processed, or may request the execution history of another device in addition to the device 30 being processed. Further, the history information extraction unit 36 may request the execution history of the user who is logged in to the device 30 that is performing the process, or may request the execution history of not only the user but also the other user. .. Further, when the history information extraction unit 36 receives the execution history of the application from the server 10, the history information extraction unit 36 stores and holds it in the history information holding unit 39.

Further, the history information extraction unit 36 may be configured to, when an application is executed in the device 30, transmit the execution result of the application to the server 10 as history information. The transmitted execution result may include information such as the start date and time of the processing of the application, the end date and time of the processing of the application, and the execution state of whether the processing of the application is normally completed.

The history information holding unit 39 is realized by the HD 309 or the like. The history information storage unit 39 stores the application execution history acquired by the history information extraction unit 36. In the present embodiment, the history information holding unit 39 holds the execution history of the application during the process of registering or changing the application. Then, after the processing is completed, the history information extraction unit 36 may remove the execution history from the history information holding unit 39.

The similarity determination unit 34 determines whether or not the setting content of the application undergoing the registration or change processing and the execution history of the application are similar. Specifically, the similarity determination unit 34 determines the similarity between the setting content and the setting content of the error execution result which is the execution result having the execution failure in the execution history. For example, when the application is the workflow A illustrated in FIG. 6, the similarity determination unit 34 determines the similarity between the error execution result whose execution state is error and the setting content of the application.

In this case, the similarity determination unit 34 may determine the similarity of the processing included in the application. When the application includes n processes, in the process of registration or change, if the contents of m (m<n) or more processes match any of the settings of the n processes included in the error execution result, The similarity determination unit 34 may determine similarity. That is, when the similarity is m/n or more, the similarity determination unit 34 may determine the similarity, and when the similarity is less than m/n, the similarity determination unit 34 may determine the dissimilarity. In the present embodiment, m/n is 0.5, but it may be set arbitrarily according to conditions and circumstances.

The auxiliary information presenting unit 35 presents auxiliary information indicating that the setting content of the application undergoing the registration or change process is similar to the error execution result of the application. Specifically, the auxiliary information presenting unit 35 outputs a command to present the auxiliary information to the display control unit 33, and the display control unit 33 displays the auxiliary information for assisting the setting of the application on the screen of the panel display unit 340a. indicate. For example, the auxiliary information may be information indicating a warning about application settings. Thereby, the auxiliary information can present that the setting contents of the application may include an execution error.

The recommended information presentation unit 37 presents recommended information for avoiding coincidence and similarity with the error execution result when the setting content of the application undergoing the registration or change process is similar to the error execution result of the application. Note that the recommended information may be any information for avoiding matching and similarity with the error execution result, for example, whether or not it matches the error execution result, or whether it is similar to the error execution result. May be information indicating.

The recommended information presentation unit 37 outputs a command for presenting recommended information to the display control unit 33, and the display control unit 33 displays the recommended information including the recommended setting of the application on the screen of the panel display unit 340a. The recommended information may be information created in advance, or information using the processing content of the execution result of the execution success in the application execution history.

For example, the recommended information presentation unit 37 may present, as the recommended information, each processing content included in the execution result of which the application has been successfully executed, that is, completed. In this case, the recommended information presentation unit 37 may present only the processing content that is different from the execution result in which the execution of the application is completed. Further, the recommended information presenting unit 37 may present the processing content to be changed so that the similarity is less than m/n.

The recommended information presentation unit 37 may voluntarily present the recommended information, or may present the recommended information in response to a request from the user. For example, in the latter case, the recommended information presentation unit 37 displays a button such as an icon that receives a request for recommended information on the screen of the panel display unit 340a, and when the button is clicked or pressed, the recommended information is displayed. You may let me. For example, the auxiliary information may include the button. In this case, the recommended information presentation unit 37 displays the recommended information when the auxiliary information displayed on the screen of the panel display unit 340a is pressed. Thereby, the user can easily visually recognize the button for displaying the recommended information.

The determination unit 38 determines whether the setting of the application is completed. Further, the determination unit 38 determines whether the setting of the process included in the application is completed.

When the terminal 20 is configured to be able to register and change the application, the functional configuration of the terminal 20 is the same as that of the device 30. Therefore, the description of the functional configuration of the terminal 20 is omitted.

<Operation of Information Processing System 1>
The operation of the information processing system 1 will be described. FIG. 8 is a flowchart showing an example of the operation of the information processing system 1 according to the embodiment. In this example, an operation of setting a workflow, which is an example of an application, to the device 30 will be described.

As shown in FIG. 8, in step S101, the user of the device 30 operates the operation panel 340 to start the setting of the workflow, and a screen for selecting an application for which the workflow is set is displayed on the panel display unit 340a. Display it. A workflow to be set is selected by selecting an application on the screen.

The workflow may be set by registering a new workflow and setting the processing content and the flow in the workflow, selecting a workflow from a plurality of workflows in which only items are registered in advance, and selecting the workflow in the workflow. The process content and its flow may be set, and a workflow is selected from a plurality of workflows in which the workflow item, the process content, and the flow are registered, and the process content and its flow in the workflow are changed. May be

For example, on the panel display unit 340a, a selection screen S1 of an application in which a workflow can be set as shown in FIG. 9 is displayed. Note that FIG. 9 is a diagram showing an example of an application selection screen according to the embodiment. On the selection screen S1, a plurality of applications W for which workflows can be set are displayed. The user presses the application W to be set on the panel display unit 340a with a finger or the like to select the application W, and the operation reception unit 32 of the device 30 receives the workflow setting of the selected application.

The operation reception unit 32 transmits the information of the application to the server 10 via the browser. As a result, the server 10 activates the application for setting the workflow of the application. In this example, it is assumed that the application A is selected from a plurality of applications in which only items are registered in advance, and the processing content and flow of the workflow A of the application A are set.

When the application for setting the workflow A is activated, the application transmits the information of the setting screen S2 for setting the plurality of processing contents included in the workflow A from the server 10 to the device 30. The panel display unit 340a displays the setting screen S2. An example of the setting screen S2 is shown in FIG. FIG. 10 is a diagram showing an example of a setting screen of workflow A according to the embodiment. As shown in FIG. 10, the setting screen S2 includes setting items WSa such as “setting 1”, “setting 2”, and “setting 3”. “Setting 1”, “setting 2”, and “setting 3” may be arranged according to the processing flow. In the example of FIG. 10, processing is performed in the order of “setting 1”, “setting 2”, and “setting 3”.

Further, the setting screen S2 includes a detailed setting item WSb which is a detailed setting item regarding “setting 2” such as “setting 2-1” and “setting 2-2”. “Setting 2-1” and “setting 2-2” may be arranged according to the processing flow. The detailed setting item WSb may be displayed together with “setting 2” at the start of displaying the setting screen S2. Alternatively, only the setting item WSa may be displayed at the start of displaying the setting screen S2, and when the setting item “setting 2” is selected, the detailed setting item WSb may be displayed.

The quantity of the setting item WSa may be set in advance, or may be set by the user using the ten keys on the operation panel 340b. The target item and the quantity of the detailed setting item WSb may be set in advance, or may be set by the user using the ten-key pad or the like of the operation panel 340b.

Furthermore, the history information extraction unit 36 of the device 30 transmits a request for the execution history of the workflow A to the server 10. The server 10 transmits the execution history of the workflow A stored in the history information storage unit 1800 to the device 30. The history information extraction unit 36 causes the history information holding unit 39 to store the received execution history of the workflow A.

Next, in step S102, the determination unit 38 of the device 30 determines whether the setting of the workflow A is completed. For example, when the processing content is input to all of the setting items WSa and the detailed setting items WSb and the “Start” button Aa on the setting screen S2 is pressed, the determination unit 38 determines that the setting of the workflow A is completed. judge. In addition, in the cases other than the above, the determination unit 38 determines that the setting of the workflow A is not completed. The “start” button Aa can function as a means for notifying the completion of processing. The method for completing the setting of the workflow A is not limited to the above method, and any method may be used.

If not completed (No in step S102), the determination unit 38 proceeds to step S103. When it is completed (Yes in step S102), the determination unit 38 ends the workflow A setting process. In this case, the determination unit 38 sends a notification of the end of the workflow A setting process to the server 10. As a result, the server 10 ends the application that sets the workflow A. The history information extracting unit 36 also discards the execution history of the workflow A held in the history information holding unit 39.

In step S103, the determination unit 38 determines whether the input of the processing content to the selected setting item WSa or the detailed setting item WSb is completed. For example, when the processing content is input to the setting item WSa or the detailed setting item WSb and the “start” button Aa is pressed, the determination unit 38 completes the input to the setting item WSa or the detailed setting item WSb. May be determined. Alternatively, when the operation receiving unit 32 receives an input to a setting item or a detailed setting item other than the setting item WSa or the detailed setting item WSb, the determination unit 38 determines that the input to the setting item WSa or the detailed setting item WSb is made. You may judge that it was completed.

When the input is completed (Yes in step S103), the determination unit 38 proceeds to step S105. When the input is not completed (No in step S103), the determination unit 38 proceeds to step S104.

In step S104, the operation reception unit 32 receives the input of the processing content to the setting item WSa or the detailed setting item WSb, and the process returns to step S103.

In step S105, the similarity determination unit 34 determines whether or not the processing contents of the setting item WSa and the detailed setting item WSb that have already been input are similar to the error history of the execution history of the workflow A. Specifically, the similarity determination unit 34 combines a combination of the processing contents of the setting item WSa and the detailed setting item WSb that have already been input, and a combination of the processing contents included in the error execution result of the execution history of the workflow A. Gets the similarity of.

FIG. 11 is a diagram showing an example of the relationship between the error history of workflow A and the value being set according to the embodiment. In the example of FIG. 11, in the error execution result, the setting values of the setting items “setting 1”, “setting 2-1”, “setting 2-2” and “setting 3” are respectively “Va”, “Vb”, “Vc” and “Vd”. Furthermore, regarding the value being set, the items “setting 1” and “setting 2-1” have been input, and the setting values of the input setting items are “Va” and “Vb”, respectively.

The similarity determination unit 34 compares the setting values of the same setting item between the error execution result and the input setting item, that is, the setting values of the setting items having the same order in the processing flow. The similarity determination unit 34 acquires, as the degree of similarity, the ratio “2/4” of the quantity “2” of the setting items having the same setting value (that is, the setting content) with respect to the total amount “4” of the setting items. The similarity determination unit 34 determines that the error execution result is similar to the input setting item when the similarity such as “2/4” becomes m/n or more. In this example, since m/n is 0.5, the similarity determination unit 34 determines the similarity with respect to the example of FIG. 11 having the similarity “2/4”.

When they are similar (Yes in step S105), the similarity determination unit 34 proceeds to step S106. When they are not similar (No in step S105), the similarity determination unit 34 returns to step S102.

In step S106, the auxiliary information presentation unit 35 presents the auxiliary information on the panel display unit 340a. For example, as shown in FIG. 12, the auxiliary information presentation unit 35 displays the auxiliary information Ab on the setting screen S2. FIG. 12 is a diagram showing an example of a setting screen of workflow A according to the embodiment. The auxiliary information Ab indicates a warning about the setting.

When the user presses the “error confirmation” button Ac near the auxiliary information Ab, the recommended information presenting unit 37 causes the panel display unit 340a to display the recommended information about the setting of the processing content of the workflow A. .. That is, in the present embodiment, the “error confirmation” button Ac is a trigger for displaying recommended information. It should be noted that in step S106, the display of the recommended information is not limited to that triggered by pressing the “error confirmation” button Ac or the like. For example, the recommended information may be displayed by another trigger such as pressing the auxiliary information Ab.

For example, in the execution history of the workflow A, the recommended information presentation unit 37 may arrange and display the processing contents included in the execution result of which the execution has been completed in the order of the processing flow. As shown in FIG. 6, when there are a plurality of execution results that have been executed and the processing contents included in the execution results are different from each other, the recommended information presenting unit 37 displays recommended information about all the executed results. Of course, recommended information about some execution results may be displayed. When displaying the recommended information about a part of the execution results, the recommended information presenting unit 37 determines that the execution result having the largest number of processing contents in which the processing contents included in the execution result are the same as the processing contents of the other execution results. The recommended information may be displayed.

Further, the recommended information presentation unit 37 may display a screen S3 as shown in FIG. 13 as the recommended information. FIG. 13 is a diagram showing an example of a recommended information display screen according to the embodiment. The screen S3 shows a character string indicating a warning about the setting of the workflow A, an example of setting items and setting values of past error execution results, setting items and setting values currently being set, recommended setting items and Display the set value. Note that in FIG. 13, the recommended setting items and setting values are displayed as settings with a high execution success rate. The past error execution result is an example similar to the currently set setting item and setting value, for example, the highest similarity.

For example, in the past error execution result, the fields of the setting item and the setting value corresponding to the setting items that have not been input in the current setting may be highlighted, and the error results such as the number of past error confirmations are displayed. May be. This prevents the user from setting the currently set setting item and setting value to the same setting as the past error execution result.

In the recommended setting item and setting value, the setting item and setting value column Ad corresponding to the setting item that has not been input in the current setting may be highlighted. Furthermore, the setting value in the field Ad may be changeable by scrolling or the like. Then, determination information indicating whether or not the combination of the setting item and the setting value for each changed setting value is the same as any of the past error execution results may be displayed. The information may be determined and given by the similarity determination unit 34. In the case of the change by scrolling, the set values may be displayed in the order of the similarity between the set item and the set value combination of the set value and the past error execution result.

Note that all the setting values that can be input in the field Ad may be displayed in the field Ad, and determination information about each setting value may be displayed. The setting item and the combination of the setting value and the past of the setting value may be displayed. The similarity with the error execution result may be displayed. The array of setting values may be in order of similarity, for example, in ascending order. Further, among all the setting values, some of the setting values may be displayed in an ascending order of similarity.

Further, when an input is given by pressing the button Ae or the like while the setting value is displayed in the field Ad, the setting item and the combination of the setting value for the setting value are set in the workflow. Alternatively, the recommended information presentation unit 37 may change the screen S3 to the setting screen S2.

After the processing of step S106, the auxiliary information presentation unit 35 returns to step S102.

By performing the processing of steps S101 to S106 as described above, the information processing system 1 presents to the user that the setting may include an error before the setting of the workflow A for the device 30 is completed. can do. That is, the risk of failure occurrence is presented to the user before the workflow A is actually executed and a failure occurs.

Here, an example of a workflow and an example of recommended information for the workflow will be illustrated.

The first example of the workflow is scan data processing. In this case, the workflow includes a scan process→OCR process→OCR data transmission and storage process, and the order of each process follows the flow indicated by the arrow. In the OCR data transmission and storage process, an index such as a stamp indicating the destination of the OCR data is added to the OCR data based on the keyword extracted from the OCR process result.

In such a workflow, the cause in the scan process often causes an error execution result. For example, causes in the scanning process include defects such as the orientation of the document in the document to be scanned, the character spacing, the arrangement direction of the characters, color and contrast. The error execution result of the workflow including the above problems is accumulated in the history information storage unit 1800 as an error history. In the determination of the degree of similarity by the similarity determination unit 34, the error execution result including the above-described problem is compared with the setting item of the workflow that has already been input. Then, the recommended information is the setting that the workflow has been normally executed in the settings such as the inclination correction at the time of reading the original in the scanning process, the resolution at the time of reading, the contrast resolution at the time of reading, and the reading method in color or black and white. Etc. may be included as recommended settings. The recommended information may include the reason why the cause in the scan process may cause an error execution result.

The second example of the workflow is OCR-based authentication processing. In this case, the workflow includes an authentication token acquisition process→a file download process→OCR execution process→a file upload process from the external service according to the flow indicated by the arrow. In such a workflow, the causes in the processing order often cause an error execution result. For example, as a workflow that can generate an error execution result, an authentication token acquisition process from an external service → a file download process → an OCR execution process → a workflow AA including a file upload process and a file download process → an OCR execution process → an external service Workflow AB including authentication token acquisition process→file upload process.

In these workflows, the time required for the OCR execution process may cause an error execution result. In the workflow AA, there is a possibility that the validity period of the acquired authentication token will expire before the completion of setting the workflow, depending on the execution time of the OCR. In workflow AB, the file upload process may fail due to the OCR execution time.

The error execution result of the workflow including the above-described process order defect is accumulated in the history information storage unit 1800 as an error history. In the determination of the degree of similarity by the similarity determination unit 34, the error execution result including the above-described problem is compared with the setting item of the workflow that has already been input. Then, the recommended information may include, as recommended settings, settings such as the setting of the processing order in which the workflow has been normally executed. Note that the recommendation information may include a reason why the processing order may cause an error execution result.

<Effects, etc.>
As described above, the information processing system 1 according to the embodiment includes a history information storage unit 1800 that stores an execution history including an execution result of a workflow including processing performed according to a flow, and a reception unit that receives a setting of the workflow. The operation reception unit 32, a history information extraction unit 36 that extracts the execution history of the first workflow from the execution history, and assists the setting of the first workflow via the operation reception unit 32 based on the execution history of the first workflow. And an auxiliary information presenting unit 35 for presenting auxiliary information.

According to the above configuration, the auxiliary information presenting unit 35 presents auxiliary information for assisting the setting of the first workflow via the operation accepting unit 32 based on the execution history of the first workflow. Thereby, the information processing system 1 can assist the setting of the first workflow based on the execution history of the first workflow so that the first workflow does not have a risk of failure occurrence. Therefore, the information processing system 1 makes it possible to reduce the risk of failure occurrence before the failure occurrence.

In addition, the information processing system 1 according to the embodiment includes a similarity determination unit that determines the similarity between the error execution result in which the execution has failed in the execution history of the first workflow and the setting content set in the first workflow. 34, the auxiliary information presenting unit 35 may present the auxiliary information when the similarity is judged by the similarity judging unit 34. According to the above configuration, it is possible to prevent the setting content of the first workflow from being the same as or similar to the setting content of the error execution result. Therefore, it is possible to reduce the risk of failure occurrence that may be included in the setting content of the first workflow before the failure occurs.

Further, in the information processing system 1 according to the embodiment, the similarity determination unit 34 matches one or more processing contents included in the error execution result with one or more setting contents set in the first workflow. The similarity may be determined based on the ratio. According to the above configuration, the similarity determination processing by the similarity determination unit 34 becomes simple. Furthermore, the similarity determination unit 34 can generate a stable determination result.

Further, in the information processing system 1 according to the embodiment, the auxiliary information presenting unit 35 may present the auxiliary information before the set first workflow is executed. According to the above configuration, it is possible to reduce the risk of failure occurrence in the first workflow before the failure occurs during execution of the first workflow.

Further, the information processing system 1 according to the embodiment may include a recommended information presenting unit 37 that presents recommended information including setting contents recommended for the first workflow in addition to the auxiliary information. According to the above configuration, it becomes easy to set the first workflow in which the risk of failure occurrence is reduced.

Further, in the information processing system 1 according to the embodiment, the recommendation information may be information using the execution result of the execution success in the execution history of the first workflow. According to the above configuration, it is possible to reliably reduce the risk of failure occurrence in the first workflow.

The information processing system 1 according to the embodiment is an information processing apparatus including the server 10 having the history information storage unit 1800, the operation receiving unit 32, the history information extracting unit 36, and the auxiliary information presenting unit 35. The terminal 20 and/or the device 30 may be provided, and the server 10 and the terminal 20 and/or the device 30 may communicate with each other. According to the above configuration, in the information processing system 1 including a plurality of devices including the server 10 and the terminal 20 and/or the device 30, the risk of occurrence of a failure in the workflow set in the terminal 20 and/or the device 30 is reduced. It becomes possible to reduce it before it occurs.

Further, the device 30 as the information processing apparatus according to the embodiment has a history of extracting the execution history of the first workflow from the operation reception unit 32 that receives the setting of the workflow including the process performed according to the flow and the execution history of the workflow. An information extraction unit 36 and an auxiliary information presentation unit 35 that presents auxiliary information that assists the setting of the first workflow via the operation reception unit 32 based on the execution history of the first workflow. According to such a device 30, the same effect as that of the information processing system 1 can be obtained.

(Other embodiments)
Although the example of the embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment and modification. That is, various modifications and improvements are possible within the scope of the present invention. For example, various modifications of the embodiment or the modification, and an embodiment constructed by combining the constituent elements of the different embodiments and the modifications are also included in the scope of the present invention.

For example, the information processing system 1 according to the embodiment sets an application including a workflow including a plurality of processes performed according to a flow, but is not limited to this. For example, the information processing system 1 may simply set an application including one or more processes.

In the information processing system 1 according to the embodiment, the terminal 20 or the device 30 acquires the execution history of the application stored in the history information storage unit 1800 from the server 10 every time the application is set. However, it is not limited to this. For example, the terminal 20 or the device 30 may periodically acquire the application execution history from the server 10 and retain the application execution history. For example, the terminal 20 or the device 30 may acquire the execution history of each application from the server 10 once a day, and in this case, may acquire the execution history of each application at the first startup in one day.

Further, in the information processing system 1 according to the embodiment, the similarity determination unit 34 sets the setting contents of the same setting item, that is, the order in the processing flow is the same between the error execution result and the input setting item. The setting contents of a certain setting item are compared, and the similarity is calculated based on the number of setting items whose setting contents match. That is, the similarity determination unit 34 determines the similarity by using the similarity for both the setting contents of the setting items and the order of the setting items, but the present invention is not limited to this. For example, the similarity determination unit 34 may determine the similarity by using the degree of similarity for one of the setting contents of the setting items and the order of the setting items. The similarity targeting the setting content of the setting item may be based on the number of setting items having the same setting content between the error execution result and the input setting item. The similarity targeting the order of the setting items may be based on the number of setting items having the same order between the error execution result and the input setting items.

Further, in the information processing system 1 according to the embodiment, the server 10 and the terminal 20 or the device 30 transmit and receive various information via the communication network 50 using the application and the browser. Not limited to. Information may be transmitted and received between the server 10 and the terminal 20 or the device 30 via any wired communication or wireless communication. Further, the history information storage unit 1800 of the server 10 may be provided in the terminal 20 or the device 30, and the terminal 20 and the device 30 may perform the process without using the server 10. In this case, the similarity determination unit 34, the auxiliary information presentation unit 35, the history information extraction unit 36, the recommended information presentation unit 37, and the determination unit 38 are provided in the terminal 20 or the device 30, and are executed by the CPU of the terminal 20 or the device 30 or the like. The function may be implemented.

Further, the present invention may be an information processing method. For example, the information processing method according to the present invention includes a step of storing an execution history including an execution result of a workflow including a process performed according to a flow, a step of receiving a setting of a first workflow, and a step of receiving the first history from the execution history. The method includes the steps of extracting a workflow execution history and presenting auxiliary information for assisting the setting of the first workflow based on the execution history of the first workflow. According to this information processing method, the same effects as those of the above information processing system can be obtained. Such an information processing method may be realized by a circuit such as a CPU or an LSI, an IC card or a single module.

Further, the present invention may be a program or a non-transitory computer-readable recording medium in which the program is recorded. Needless to say, the above program can be distributed via a transmission medium such as the Internet.

For example, the program according to the present invention is a program to be executed by a computer, and a process for accepting the setting of the first workflow in the workflow including the process performed according to the flow and the execution history of the workflow, the execution history of the first workflow. And a process of presenting auxiliary information that assists the setting of the first workflow based on the execution history of the first workflow. According to this program, the same effect as that of the above information processing system can be obtained.

Further, each function of the above-described embodiments can be realized by one or a plurality of processing circuits. Here, the “processing circuit” in the present specification is a processor programmed to execute each function by software, such as a processor implemented by an electronic circuit, or designed to execute each function described above. ASICs (Application Specific Integrated Circuits), DSPs (digital signal processors), FPGAs (field programmable gate arrays) and conventional circuit modules.

Also, the devices described in the embodiments only represent one of a plurality of computing environments for implementing the embodiments disclosed in the specification. In one embodiment, the first apparatus comprises a plurality of computing devices such as server clusters. The plurality of computing devices are configured to communicate with each other via any type of communication link, including networks, shared memory, etc., and perform the processes disclosed herein. Similarly, the second apparatus can include multiple computing devices that are configured to communicate with each other.

Further, the first device and the second device can be configured to share the disclosed processing steps, eg, FIG. 8 in various combinations. For example, the process performed by a given unit may be performed by a second device. Similarly, the functions of a given unit may be performed by the second device. Also, each element of the first device and the second device may be integrated into one server device or may be divided into a plurality of devices.

Moreover, all the numbers such as the ordinal numbers and the quantities used above are examples for specifically explaining the technique of the present invention, and the present invention is not limited to the exemplified numbers. Further, the connection relationship between the constituent elements is an example for specifically explaining the technique of the present invention, and the connection relationship for realizing the function of the present invention is not limited to this.

Further, the division of blocks in the functional block diagram is an example, and even if a plurality of blocks are realized as one block, one block is divided into a plurality of blocks, and/or some functions are transferred to another block. Good. Also, the functions of a plurality of blocks having similar functions may be processed in parallel or in time division by a single piece of hardware or software.

1 Information Processing System 10 Server 20 Terminal (Information Processing Device)
30 equipment (information processing equipment)
32 Operation reception section (reception section)
34 Similarity determination unit 35 Auxiliary information presentation unit 36 History information extraction unit 37 Recommended information presentation unit 1800 History information storage unit

JP, 2017-138863, A

Claims (10)

A history information storage unit that stores an execution history including an execution result of a workflow including processing performed according to a flow,
A reception unit that receives the setting of the workflow,
A history information extraction unit that extracts an execution history of the first workflow from the execution history,
An information processing system, comprising: an auxiliary information presentation unit that presents auxiliary information that assists the setting of the first workflow via the reception unit based on the execution history of the first workflow. The execution history of the first workflow further includes a similarity determination unit that determines the similarity between the error execution result of the execution failure and the setting content set in the first workflow,
The information processing system according to claim 1, wherein the auxiliary information presenting unit presents the auxiliary information when the similarity is judged by the similarity judging unit. The similarity determination unit determines the similarity based on a rate at which one or more processing contents included in the error execution result and one or more setting contents set in the first workflow match. The information processing system according to 2. The information processing system according to claim 1, wherein the auxiliary information presenting unit presents the auxiliary information before the set first workflow is executed. The information processing system according to any one of claims 1 to 4, further comprising a recommended information presenting unit that presents recommended information including setting content recommended for the first workflow in addition to the auxiliary information. The information processing system according to claim 5, wherein the recommendation information is information using an execution result of execution success in the execution history of the first workflow. A server having the history information storage unit;
An information processing device including the reception unit, the history information extraction unit, and the auxiliary information presentation unit,
The information processing system according to claim 1, wherein the server and the information processing device communicate with each other. A reception unit that receives the settings of the workflow including the processing performed according to the flow,
A history information extraction unit that extracts the execution history of the first workflow from the execution history of the workflow;
An information processing apparatus, comprising: an auxiliary information presentation unit that presents auxiliary information that assists the setting of the first workflow via the reception unit, based on the execution history of the first workflow. Storing an execution history including an execution result of a workflow including processing performed according to the flow,
A step of accepting the setting of the first workflow,
Extracting an execution history of the first workflow from the execution history,
Presenting auxiliary information for assisting the setting of the first workflow based on the execution history of the first workflow. A program to be executed by a computer,
A process of receiving the setting of the first workflow in the workflow including the process performed according to the flow,
A process of extracting the execution history of the first workflow from the execution history of the workflow;
And a process of presenting auxiliary information for assisting the setting of the first workflow based on the execution history of the first workflow.

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