JP2023055449A - Information processing apparatus, information processing system, and information processing method - Google Patents

Abstract

To allow highly free setting for services of various modes which cause some action upon satisfaction of a condition in a system relating to a mail-order business.SOLUTION: A control unit 11 of an information processing apparatus 4 has a function to provide a user interface which can add a free item as a new item to an item holding object regarding a mail-order business in which one or more items are defined, a function to provide a user interface which can set conditions using the free item added to the item holding object, and a function to provide a user interface which can set an action to be executed when the set condition is satisfied. The control unit allows an item to be added later and allows the condition using the added item to be set.SELECTED DRAWING: Figure 2

Description

The present invention relates to an information processing device, an information processing system and an information processing method, and is particularly suitable for use in an information processing device, an information processing system and an information processing method for supporting construction of a system related to mail-order sales.

In recent years, mail-order sales have spread and are widely practiced. Mail-order sales broadly mean sales that do not go through physical stores, and include sales that are conducted through Internet websites as media, as well as sales that are conducted through media such as television channels, catalogs, and print media advertisements. I'm in. It also includes not only one-off sales but also sales in which products are provided periodically, such as periodic distribution. Conventional mail-order sales, for the purpose of improving customer satisfaction, publicity/advertisement, acquisition of repeaters, etc., when certain conditions such as purchase of a specific product or purchase amount exceeding a certain amount are met. There are systems that perform some kind of action (for example, discounts or giving products). For example, Patent Literature 1 discloses a system in which customers are classified in advance, and when a customer purchases a product in mail-order sales, a discount is automatically given according to the classification of the customer.

Japanese Patent Application Laid-Open No. 2020-67903

In systems related to mail-order sales, there is a need to be able to set various types of services with a high degree of freedom in order to improve customer satisfaction and differentiate from other companies in terms of services that take action when conditions are met. be. This is because, if it is possible to set services in various forms with a high degree of freedom, it is possible to finely provide services that effectively appeal to users, and to provide unique services that contribute to differentiation from other companies.

The present invention has been made in order to solve such problems, and provides a mail-order system with a high degree of freedom to set various types of services in relation to services that take action when conditions are met. intended to

In order to solve the above-described problems, the present invention provides a function of providing a user interface capable of adding new free items to a mail-order-related item holding object in which one or more items are defined. , a function to provide a user interface capable of setting a condition using the free item added to the item holding object, and a user interface capable of setting an action to be executed when the set condition is satisfied. and functions to be provided.

According to the present invention configured as described above, the user can freely add a free item to the item holding object related to mail-order sales, and furthermore, can set a condition using this free item. Without being limited to , it is possible to set various aspects of conditions with a higher degree of freedom, and by setting various aspects of conditions with a high degree of freedom, it is possible to set various aspects of services with a high degree of freedom.

1 is a diagram showing a configuration example of an information processing system according to an embodiment of the present invention; FIG. 1 is a block diagram showing a functional configuration example of an information processing device and a terminal according to an embodiment of the present invention; FIG. It is a figure which shows an example of an order slip. It is a figure which shows an example of a goods master. It is a figure which shows an example of a customer master. It is a figure which shows an example of a format setting screen. FIG. 10 is a diagram showing an example of records in a work table; FIG. It is a figure which shows an example of a classification table. It is a figure which shows an example of a support setting screen. It is a figure which shows an example of the record of a detailed condition table. It is a figure which shows an example of the record of a detailed condition table. It is a figure which shows an example of an action setting area, an order related setting area, and a detail line. It is a figure which shows an example of an action setting area, an order related setting area, and a detail line. It is a figure which shows an example of an action setting area. It is a figure which shows an example of an action setting area. It is a figure which shows the 1st example of the input content of a support setting screen. FIG. 10 is a diagram showing a second example of input contents on the support setting screen; FIG. 12 is a diagram showing a third example of input contents on the support setting screen; FIG. 14 is a diagram showing a fourth example of input contents on the support setting screen; FIG. 14 is a diagram showing a fourth example of input contents on the support setting screen; It is a figure which shows an example of a statement of delivery. It is a figure which shows an example of the user interface which a control part provides. 4 is a flowchart showing an operation example of the information processing apparatus according to one embodiment of the present invention; It is a figure which shows another example of the structural example of an information processing system.

An embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing a configuration example of an information processing system 1 according to this embodiment. An information processing system 1 is a system built on an internal network 2 (LAN) of a company (hereinafter referred to as "target company"), and includes one or more terminals 3 and an information processing device 4. there is Although FIG. 1 shows the in-house network 2 in a very simplified manner, the in-house network 2 includes routers and other communication devices necessary for constructing a LAN.

The target company is a company that conducts mail-order sales. Mail-order sales broadly mean sales that do not go through physical stores, and include sales that are conducted through Internet websites as media, as well as sales that are conducted through media such as television channels, catalogs, and print media advertisements. I'm in. It also includes not only one-off sales but also sales in which products are provided periodically, such as periodic distribution. The information processing device 4 is a server having a function of executing various processes related to mail-order sales such as customer management, product management, inventory management, processing related to receiving orders, processing related to shipping, and outputting various forms.

1 and FIG. 2, which will be described later, the information processing device 4 is represented by one block, but this does not mean that the information processing device 4 is composed of a single device, but a plurality of devices. may function as the information processing device 4. Although not shown in FIG. 1, the information processing device 4 is installed in the DMZ and securely connected to the Internet.

The terminal 3 is a computer used by an employee of the target company. In particular, the terminal 3 can access the information processing device 4 via the in-house network 2 and use various services provided by the information processing device 4 . The terminal 3 may take any form as long as it is a device capable of executing the processing described later. For example, a desktop, laptop, notebook or tablet computer can function as the terminal 3 . The terminal 3 may be wired or wirelessly connected to the in-house network 2 . A display panel 5 is connected to the terminal 3 . The display panel 5 is a display such as a liquid crystal display.

FIG. 2 is a block diagram showing a functional configuration example of the information processing device 4 and the terminal 3. As shown in FIG. As shown in FIG. 2, the information processing device 4 includes a communication unit 10 and a control unit 11 as functional configurations. The terminal 3 also includes a terminal-side communication unit 12 and a terminal-side control unit 13 as functional configurations. Each of the functional blocks 10 to 13 can be configured by hardware, DSP (Digital Signal Processor), or software. For example, when configured by software, each of the functional blocks 10 to 13 is actually configured with a computer CPU, RAM, ROM, etc., and a program stored in a recording medium such as RAM, ROM, hard disk, or semiconductor memory. is realized by the operation of As shown in FIG. 2, the information processing device 4 includes a storage unit 14 as storage means. Data stored in the storage unit 14 will be described later.

The communication unit 10 of the information processing device 4 communicates with devices (including the terminal 3) connected to the company network 2 according to a predetermined communication standard. The terminal-side communication unit 12 of the terminal 3 communicates with devices (including the information processing device 4) connected to the company network 2 according to a predetermined communication standard. The terminal-side control unit 13 comprehensively controls each unit of the terminal 3 through cooperation of hardware and software.

As described above, the information processing device 4 executes various processes related to mail-order sales. When performing various processes related to mail-order sales, the items to be held are used by the information processing device 4 as needed. An item holding object is an object in which one or more items to which item values are set are defined. Items to be held include, for example, various masters such as the customer master 20 and product master 21, various slips such as order receipt slip 22, delivery slip, return slip, and deposit slip, and various slips. The information processing device 4 has a function of providing means for setting the format of the items to be held.

In addition, the control unit 11 of the information processing device 4 determines whether or not any of the predetermined conditions are satisfied in response to the order (more specifically, in response to the issuance of the order receipt slip 22), If there is a condition to be met, it is possible to provide a service (hereinafter referred to as "support service") that triggers an action corresponding to that condition. The information processing device 4 has a function of providing means for making various settings (including registration of the support service) related to the support service.

The operation of the information processing device 4 will be described below, focusing on the setting of the format of the items to be held and the setting of the support service. Basically, it is the employee of the target company who performs the work of setting the format of the item to be held and the work of setting the support service, and the employee uses the terminal 3 to perform this work. . Hereinafter, employees of the target company who perform these tasks are particularly referred to as "persons in charge". In the following, along with the operation of the information processing device 4, the work of the person in charge will also be clarified.

First, prior to setting the format of the items to be held and the setting regarding the support service, the order receipt form 22, the product master 21 and the customer master 20 will be described. In the following description, a wording indicating an item for which an item value is set may be followed by "<item>" to clearly indicate that the wording is an item. In addition, there is a case where a wording indicating an attribute to which an attribute value is set is written as "<attribute>" following the wording to clearly indicate that the wording is an attribute. In addition, for the wording indicating the item value set in the item or the attribute value set in the attribute, the wording is followed by "<value>" to indicate that the wording is the item value or the attribute value. may be specified. An attribute is a kind of item (a concept included in an item), but the distinction between an attribute and an item is for convenience of explanation.

<Order slip 22>
FIG. 3 is a diagram showing a simplified example of the order slip 22. As shown in FIG. The order receipt slip 22 is a slip issued in response to an order, and is basically issued in response to an order for a product by a customer when the target company is a company that provides products. The contents of the order are registered in the order receipt slip 22 . However, the order slip 22 may be issued in response to any order received, and the trigger for issuance and the contents thereof are not limited. Further, the order receipt slip 22 of the present embodiment is an electronic slip that can be displayed on a display, and information input to the order receipt slip 22 is automatically performed by information processing of the information processing device 4 (other devices may be used). or by manual means by the operator.

In the following description, the order receipt slip 22 may refer to the order receipt slip 22 generically, or may refer to each specific order receipt slip 22 issued according to the order. Each specific order receipt slip 22 is actually information composed of a combination of format-related information and various types of information according to the format (typically, item values set in various items). The above is the same for other item holding objects including the product master 21 and the customer master 20 .

As shown in FIG. 3, the order receipt slip 22 includes, as items, an order number <item>, a customer name <item>, a reception date <item>, and a quantity <item>. value>, receipt date <value> and quantity <value> are set. The order receipt slip 22 also has a detail area 25 . The detail area 25 is an area in which a detail line is recorded for each detail object. The itemized object is typically the product ordered by the customer, but the itemized object is not limited to the product, and includes discounts applied to the transaction, shipping charges when the product is delivered, etc. (in other words, the itemized item A detail object is a predetermined object to be recorded in a row).

As shown in FIG. 3, one detail line includes an ID <attribute>, a name <attribute>, a quantity <attribute>, a unit price including tax <attribute>, a unit price excluding tax <attribute>, and an amount including tax <attribute>. , tax-excluded amount <attribute>, and category <attribute>. The ID <attribute> indicates the identification information of the detail object, and the name <attribute> indicates the name given to the detail object. In addition, there is a relationship with "Unit price including tax <attribute> value x Quantity <attribute> value = Amount including tax <attribute> value". amount <attribute> value”. Classification <attribute> indicates the classification of the detail object. The itemized items are divided in advance into categories corresponding to products, categories corresponding to discounts, categories corresponding to shipping charges, and the like, and values are assigned to each category.

The first detail line in the detail area 25 of the order receipt slip 22 in FIG. 3 is a product with an ID of "A01", a name of "A bag", a tax-included unit price of "2200 yen", and a tax-excluded unit price of "2000 yen". , there are two orders, the tax-included amount is "4400 yen" and the tax-excluded amount is "4000 yen". The second detail line indicates a discount of 1000 yen. Also, the third line of details indicates a shipping charge of 500 yen.

As shown in FIG. 3, the order slip 22 has an amount-related area 26 . The amount-related area 26 displays, as items, total points <item> (the item value is the number of points before the current transaction), additional points <item> (the item value is the number of points added in the current transaction), points used <item> (item value is the number of points used in this transaction), and total points <item> (item value is the number of points after this transaction) ing. Also, the amount related area 26 includes items <item>, shipping <item>, discount <item>, subtotal <item>, tax <item>, and total <item>.

As shown in FIG. 3, the order receipt slip 22 has a message column 27 . The message column 27 is a column in which information (message) for the operator who processes the order slip 22 is entered. The message field 27 corresponds to the "information display field" in the scope of claims.

As shown in FIG. 3, the order slip 22 has an order slip free item area 28 . The order slip free item area 28 is an area in which a list of free items added to the order slip (hereinafter referred to as "order slip free items") is displayed. Free items will be detailed later.

As described above, in the order receipt slip 22, items (order number <item>, customer name <item>, etc., including free items) are defined for the format, and each item (not necessarily all items) is defined. is configured by setting the item value to . However, the order slip 22 naturally includes information other than the item values. In particular, one of the features of this embodiment is that the order receipt form 22 defines free items. Slips other than order receipt slips basically have the same structure. Note that the order receipt form 22 illustrated in FIG. 3 is simplified by extracting main elements for convenience of explanation. For example, items related to more detailed information about the customer (address, phone number, email address, etc.) and items related to more detailed information about delivery (such as the shipping company to use) may be included, and the attribute of the detail line Attributes such as list price and tax classification may be included.

<Product Master 21 and Customer Master 20>
FIG. 4 is a simplified example of the product master 21. As shown in FIG. As shown in FIG. 4, the product master 21 includes, as items, product ID <item>, product name <item>, unit price excluding tax <item>, and unit price including tax <item>. The product master 21 also includes a product master free item area 29 in which free items are defined. Hereinafter, the free items of the product master 21 are referred to as "product master free items".

FIG. 5 is a simplified example of the customer master 20. As shown in FIG. As shown in FIG. 5, the customer master 20 includes customer ID <item>, customer name <item>, customer address <item>, and customer contact information <item>. The customer master 20 also includes a customer master free item area 30, in which a plurality of free items are defined. The free items of the customer master 20 are hereinafter referred to as "customer master free items".

As described above, the product master 21 and the customer master 20 are configured by defining a plurality of items for the format and setting item values for each item (not all items). , may contain information other than item values). In particular, one of the features of this embodiment is that free items are defined in the product master 21 and the customer master 20 . Masters other than the product master 21 and the customer master 20 basically have the same structure.

<Setting the format of items to be held>
Next, the setting of the format of the item to be held will be explained. When setting the format of the items to be held, the person in charge activates dedicated software installed in the terminal 3 . This dedicated software has a function of transmitting a request to the information processing device 4 according to a predetermined protocol, receiving a drawing file as a response, and displaying a screen (user interface) based on the drawing file. In this embodiment, dedicated software is used, but a general-purpose browser may be used instead.

Hereinafter, it is assumed that communication between the terminal 3 and the information processing device 4 is appropriately performed by the terminal-side communication unit 12 and the communication unit 10 according to HTTP or other protocols, and detailed description thereof will not be given. Further, generation of a drawing file (for example, an HTML file; of course, files of other formats may be used) by the control unit 11 of the information processing device 4, detection of input to various screens displayed based on the drawing file, and detection of input to various screens displayed based on the drawing file. Acquisition of information input to, dynamic changes of various screens, and various other screen-related processes are appropriately executed using CGI, JavaScript (registered product), Ajax, DHTML, and other existing technologies. and will not be described in detail. Also, the control unit 11 of the information processing device 4 transmits a drawing file to the terminal-side control unit 13 in response to a request from the terminal-side control unit 13, and causes the display panel 5 of the terminal 3 to display a screen based on the drawing file. "The control unit 11 controls the terminal-side control unit 13 to display the XX screen on the display panel 5", or simply "The control unit 11 displays the XX screen on the display panel 5 of the terminal 3" , ``The control unit 11 displays the XX screen'' in some cases.

After starting the dedicated software, the person in charge makes a predetermined input on a predetermined screen and instructs display of the format setting screen 31 . The control unit 11 of the information processing device 4 displays the format setting screen 31 on the display panel 5 of the terminal 3 according to the instruction.

FIG. 6 is a diagram showing an example of the format setting screen 31. As shown in FIG. As shown in FIG. 6, the format setting screen 31 is provided with tabs corresponding to the types of settings that can be performed on this screen, and the type of setting can be selected by selecting a tab. . In the example of FIG. 6, there are operation settings and free item settings as types of settings. A free item setting is a setting for setting (adding) a free item to a format. Free item settings are mainly described below. FIG. 6 shows how the free item setting is selected as the type of setting.

As shown in FIG. 6, the format setting screen 31 has tabs corresponding to items (including various slips, various forms, and various masters as described above) whose format can be set on this screen. is provided, and by selecting the tab, it is possible to select the item holding object for which the format is to be set. FIG. 6 shows that the product master 21 is selected as an item holding object for setting the format. In the following, the setting of the format of the items to be held will be described by exemplifying the case where the free items are set for the product master 21 as appropriate.

Note that format setting may be performed for each client, or may be performed for each environment where a plurality of environments are defined.

In this embodiment, the items defined as items to be possessed are broadly classified into two categories, defined items and free items. The stipulated items are fixed items set in advance, and for a certain type of item holding object format, a sufficient number of stipulating items that should generally be provided for that type of item holding object format are prepared. For example, regarding the format of the product master 21 illustrated in FIG. 4, product ID <item>, product name <item>, unit price including tax <item>, unit price excluding tax <item>, etc. correspond to prescribed items.

A free item is an item that the person in charge can freely add after the fact. One of the features of the information processing system 1 according to the present embodiment is that a free item can be added for each item holding target. The control unit 11 of the information processing device 4 has a function of providing a user interface (a format setting screen or a part of the format setting screen) for adding free items to items to be held regarding mail-order sales. .

As described above, FIG. 6 shows that the free item setting is selected as the type of setting, and the product master 21 is selected as the target for setting the format. A work table 33 is displayed on the format setting screen 31 in this state.

The work table 33 is a relational model table. One record in the work table 33 includes multiple attributes. In the work table 33, one record corresponds to one free item, and eight attributes of one record correspond to eight attributes of one free item. One free item can be added to the format of the product master 21 by registering one record in the work table 33 (table corresponding to the product master 21) of FIG. Although the following description focuses on adding free items, the person in charge can freely delete the free items and edit the contents of the free items after adding the free items.

As shown in FIG. 6, the free item has, as attributes, a free item ID <attribute>, a free item name <attribute>, a type <attribute>, a display order <attribute>, the number of digits <attribute>, and a background color. It contains <attribute>, a mandatory category <attribute>, and a description <attribute>. The free item ID <attribute> is an identification number uniquely assigned to each free item. The free item name <attribute> is the name of the free item.

Type <attribute> is the type of the free item. The free item type defines what type of information can be set as the item value of the free item. In this embodiment, numeric <value>, character string <value>, date <value>, date and time <value>, and URL <value> are prepared as attribute values of free item type <attribute>. Items other than free items basically have a type <attribute> as an attribute.

Numeric value <value> means that the format that can be set as the item value of a free item is a numeric value. If the type <attribute> of a certain free item is numeric <value>, only information whose format is numeric can be set as the item value of the free item. Character string <value> means that the format that can be set as the item value of the free item is a character string. In this embodiment, a character string means a character string composed of a combination of one or more characters (meaning an object represented by a character code, for example, a symbol assigned with a character code is also included in characters). .

Date <value> means that the format that can be set as the item value of the free item is date. In this embodiment, a date as a format means a date represented by "year/month/day". Date and time <value> means that the format that can be set as the item value of the free item is date and time. In this embodiment, the date and time as a format means the date and time represented by AD/month/day/hour:minute. URL<value> means that the format that can be set as the item value of the free item is URL.

Note that the types of attribute values of the free item type <attribute> exemplified in this embodiment are limited for convenience of explanation, and other types may of course be included. For example, a type that indicates a range, a type that indicates a numerical value with a limited unit (eg, grams, pieces, circles, meters), some kind of target identification information (eg, a master ID for identifying a master, a customer ID, a product ID) , a type prepared in advance or a type indicating a classification, etc. may be included in the attribute value types of the free item type <attribute>.

As described above, the control unit 11 selects the types of free items as a type indicating that a numerical value can be set as an item value, a type indicating that a character string can be set as an item value, and a date or date as an item value. Provide a user interface that can be set to at least one of a type indicating that the date and time can be set.

The display order <attribute> is the priority of the display order when displaying a list of free items. As described above, free items are basically displayed as a list in a dedicated area (see FIGS. 3 to 5). At that time, the free items are arranged vertically. Based on this, the display order <attribute> designates how high a priority the free items should be displayed at the top when the list is displayed. In this embodiment, a positive integer can be set as the attribute value of the display order <attribute>, and the smaller the attribute value, the higher the priority. The number of digits <attribute> indicates the number of digits when limiting the number of digits of the item value of the free item. The number of digits <attribute> may be a null value.

The required category <attribute> indicates whether or not the item value must be set for the free item. can be set to any <value> to indicate that The description <attribute> is a description about the free item.

Referring to FIG. 6, when adding a free item, the person in charge sets an attribute value (however, null Attributes that allow values may be set to a null value). Next, the person in charge operates the update button B6 to reflect the input. When the update button B6 is operated, the control unit 11 of the information processing device 4 acquires the update information of the work table 33 and updates the format of the product master 21 stored in the storage unit 14 based on the acquired update information. Update definition information (information that holds various definitions of formats).

In this embodiment, the format setting screen 31 can be used to add free items for category determination. Free items for category determination will be described below with specific examples. For example, suppose that the target company wants (or needs to classify) products by manufacturer. In this case, it is assumed that there is no appropriate item in the prescribed items of the product master 21 . In this case, the person in charge adds, for example, the record in the first row of the work table 33 of FIG. (equivalent to free items for category judgment) are added. Note that in the example of FIG. 6, the type <attribute> of the free item is a numerical value <value>. Hereinafter, the free item added by the record shown in FIG. 6 is referred to as "product free manufacturer <item>".

Furthermore, the person in charge designates the free item ID of the product free maker <item> and instructs the display of the classification registration screen. In response to the instruction, the control unit 11 of the information processing device 4 displays the classification registration screen on the display panel 5 of the terminal 3 . The classification registration screen displays the possible values of the free item specified by the specified free item ID (not necessarily all of the possible values, even some of the possible values). good) and give a name to each possible value. A user interface that enables such registration (definition of possible values and assignment of names to each value) is formed on the category registration screen.

The person in charge uses the classification registration screen to define the possible values of the product free manufacturer <item> as "100", "200" and "300", and names "Company A" for the value "100". is given the name "Company B" to the value "200" and the name "Company C" to the value "300". Then, as shown in FIG. 8A, the control unit 11 of the information processing device 4 associates the numerical value "100" with the name "A company", and the numerical value "200" with the name "B company". A table in which the numerical value "300" and the name "C company" are associated with each other is stored in the storage unit 14 in association with the free item ID of the product free maker <item>. Hereinafter, a table as shown in FIG. 8A that associates the values that the item values of the free items can take with the names given to each value is referred to as a "classification table".

As described above, the makers can be divided into three categories of company A, company B, and company C using the product free maker <item>. That is, for a certain product master 21, if the item value of the product free maker <item> is “100”, it can be determined that the product manufacturer is Company A, and if the item value is “200”, the product If it is "300", it can be determined that the manufacturer of the product is Company C. Note that the setting of the item value to the product free maker <item> is properly executed by a predetermined means.

As described above, in the present embodiment, the control unit 11 provides a user interface for defining possible values of item values for free items and assigning names to each value. In addition, the person in charge can define the possible values of the item values for the free items through the user interface provided in the control unit 11, and assign a name to each value. In other words, the person in charge adds an item (=free item for classification judgment) to classify a predetermined target (customer in the case of the customer master 20, product in the product master 21) from a unique point of view in the item holding object. It can be freely added after the fact.

Furthermore, in this embodiment, the format setting screen 31 can be used to add a free item functioning as a flag. Specifically, the person in charge uses the format setting screen 31 provided by the control unit 11 to add a free item whose type <attribute> is a numerical value <value>. Furthermore, the person in charge uses the classification registration screen provided by the control unit 11 to define "1" and "0" as possible values for the item value, and assigns an appropriate name to each value. As described above, the person in charge can add a free item that functions as a flag (in other words, the free item can function as a flag).

In the above, the free items for class determination and the free items that function as flags were explained assuming that the type <attribute> of the free item is numeric <value>, but these free items have the type <attribute> May be column <value>. In this case, as illustrated in FIG. 8B, the classification table is a table that associates and manages each of the character strings defined as values that the item values can take and the name given to each character string. becomes.

Next, specific examples of free items that can be added using the format setting screen 31 will be listed.

For example, assume that the product master 21 does not have an item for setting information (character string) related to the ecology of the product. In this case, the format setting screen 31 (the user interface provided by the control unit 11) is used to set the free item of the product master 21 as a free item indicating information on the ecology of the product (hereinafter referred to as “product free/product ecological”). Associated Remarks <Item>”) can be added. In this case, the contents of the corresponding record in the work table 33 are, for example, the contents shown in the record on the second line of the work table 33 in FIG. The type <attribute> of the product free/product eco-related remarks <item> shown in FIG. 6 is a character string <value>.

In the product master 21 shown in FIG. 4, the product free/manufacturer <item> and product free/product eco-related remarks <item> are defined in the product master free item area 29 . In the following description, these free items will be used as appropriate as examples of product master free items. As shown in FIG. 4, the product master free item area 29 of the product master 21 displays a record for each free item. Each record in the product master free item area 29 has, as fields, a free item ID, a free item name, a required category, an item value, a name, and a description. The free item ID of the field contains the item value of the free item name ID <item>, the mandatory classification of the field contains the item value of the mandatory classification <item>, and the item value of the field contains the specifics of the free item. If a name is given to the item value, the name of the field is entered, and the description of the field is the item value of the description <item>. An area in which a list of free items is displayed in item holding objects other than the product master 21 also has the same structure as the product master free item area 29 .

Also, for example, assume that the target company has set a special day calculated by some method for each customer. In such a case, the format setting screen 31 (user interface provided by the control unit 11) is used to set the special day as a free item in the customer master 20 (hereinafter referred to as "customer free/special day < Item >”) can be added. In this case, considering that the special day is represented by the date, the corresponding record in the work table 33 has the contents shown in FIG. 7, for example. The type <attribute> of the customer free special day <item> shown in FIG. 7 is date <value>.

Also, for example, assume that a target company has a stage for each customer. In such a case, the format setting screen 31 (user interface provided by the control unit 11) is used to set a value (character string) indicating the stage as a free item of the customer master 20. A free item (hereinafter referred to as "Customer Free Stage <item>") can be added. Let the type <attribute> of customer-free stage <item> be string <value>.

Also, for example, assume that a target company classifies customers according to a predetermined viewpoint. In such a case, the format setting screen 31 (the user interface provided by the control unit 11) is used to set a free item for category determination in which a value (numerical value) indicating the category is set as a free item of the customer master 20. An item (hereinafter referred to as “customer free/customer category <item>”) can be added. The type <attribute> of the customer free/customer category <item> shall be a numerical value <value>.

Also, for example, it is assumed that the customer master 20 does not have an item for setting information (character string) related to the customer's health. In such a case, the format setting screen 31 (user interface provided by the control unit 11) is used to set the customer's health-related information as a free item of the customer master 20 (hereinafter referred to as "customer Free Customer Health Related Remarks <item>”) can be added. The type <attribute> of customer free/customer health related remarks <item> shall be character string <value>.

In the customer master 20 of FIG. 5, in the customer master free item area 30, customer free/special day <item>, customer free stage <item>, customer free/customer classification <item>, and customer free/customer health-related remarks< Item> is defined. In the following description, these free items are used as appropriate as examples of customer master free items.

Also, for example, using the format setting screen 31 (user interface provided by the control unit 11), an item for setting a value indicating the stage of the customer (basically, the customer who placed the order) as a free item of the order receipt slip 22. (hereinafter referred to as "order free stage <item>") can be added. The type <attribute> of Order Free Stage <item> shall be string <value>.

Also, for example, using the format setting screen 31 (user interface provided by the control unit 11), items for sales promotion (so-called sales promotion items) are automatically provided (attached) as free items of the order slip 22. An item that functions as a flag for determining whether or not to allow this (hereinafter referred to as "order-free/automatic disabling of promotional item attachment <item>") can be added. It is assumed that the type <attribute> of the free order/automatic disabling of promotional item attachment <item> is a numerical value <value>. In addition, when the item value of the order free/automatic disabling of promotional goods <item> is "1", it means that the provision of promotional goods is not permitted, and when the item value is "0", it means that it is permitted. It shall be. Default values are set appropriately.

Further, for example, using the format setting screen 31 (user interface provided by the control unit 11), as free items of the order receipt slip 22, items functioning as flags for determining whether or not to send a catalog (hereinafter referred to as , "order free/catalog sending judgment <item>") can be added. Assume that the type <attribute> of the order-free/catalog sending judgment <item> is a numerical value <value>. In the order-free catalog sending judgment <item>, when the item value is "1", it means that the catalog should be sent, and when the item value is "0", it means that it should not be sent. do. Default values are set appropriately.

In the order receipt slip 22 of FIG. 3, an order free stage <item>, an order free automatic disabling of sales promotion item <item>, and an order free catalog sending determination <item> are defined in the order receipt slip free item area 28. there is In the following description, these free items will be used as appropriate as examples of order slip free items.

As described above, in the present embodiment, the control unit 11 of the information processing device 4 adds a free item, which is a new item, to an item holding target that is related to mail-order sales and in which an item to which an item value is set is defined. It has the ability to provide a user interface that is possible. The person in charge uses the user interface provided by the control unit 11 of the information processing device 4 to freely add a wide variety of free items through a very simple task of adding records to the work table 33. can do.

<Settings related to support services>
Next, settings related to the support service (corresponding to "service" in the scope of claims) will be described. As described above, the support service means that the information processing device 4 determines whether or not any of the predetermined conditions are satisfied, triggered by the issuance of the order slip 22 (occurrence of a predetermined circumstance). It is a service that executes an action corresponding to the condition when there is a condition that is satisfied. In this embodiment, the person in charge can use the user interface provided by the control unit 11 to register the support service.

Hereinafter, the order receipt slip 22 that triggers the support service is called a "trigger order slip", and the customer who placed the order that caused the issuance of the trigger order slip is called a "trigger customer". Also, each product corresponding to each detail line recorded in the trigger order slip is called a "trigger product". It should be noted that the product corresponding to the detail line of the order receipt slip 22 is not limited to products as purchasable items, but broadly indicates the target of the details. Therefore, "discount" and "shipping fee", which are one of the items to be specified, are also considered as products corresponding to the item lines of the order slip 22. FIG.

When registering the support service, the person in charge performs a predetermined operation on the terminal 3 to instruct the display of the support setting screen 35 (FIG. 9). In response to this instruction, the control unit 11 of the information processing device 4 displays the support setting screen 35 (FIG. 9) on the display panel 5 of the terminal 3. FIG. The support setting screen 35 is a screen for registering one support service. However, one support service is registered on the support setting screen 35 at a certain timing, and another support service is registered on the support setting screen 35 at another timing. Is possible. In the following description, a case of newly registering a support service using the support setting screen 35 will be mainly described, but the person in charge can change the content of the support service after the fact.

FIG. 9 is a diagram showing an example of the support setting screen 35. As shown in FIG. As shown in FIG. 9, the support setting screen 35 includes an identification information input area A91, a validity period input area A92, an action setting area A93, an order-related setting area A94, and a detailed condition setting area A95. ing.

The identification information input area A91 is an area for inputting the identification information (support service ID) and name of the support service to be newly registered. The validity period input area A92 is a field for entering the start date and time (date + time) and the end date and time (date + time) for the period during which the support service is valid (hereinafter referred to as "support service validity period"). The support service is applied to order slips issued within the support service valid period entered in the valid period input area A92.

Concerning the action setting area A93, the order setting area A94, and the detailed condition setting area A95, the order setting area A94 will be explained first. In the order-related setting area A94, calculation timing, order-related conditions using information recorded in the order form 22 related to mail-order sales, and settings related to actions to be executed when action execution conditions (described later) are satisfied are set. It can be carried out.

As shown in FIG. 9, the order-receiving-related setting area A94 is formed with a calculation timing input field N90 for inputting the item value of the calculation timing <item>. Calculation timing is the order of priority (order) for applying a plurality of service supports when the order slip 22 is issued when a plurality of service supports are registered. In the present embodiment, the item values of the calculation timing <item> are “4th before”, “3rd before”, “2nd before”, “1st before”, “middle”, “1st after”, “2 "After 3", "After 3" and "After 4" are prepared. "Fourth before" has the highest priority, and the priority gradually decreases toward "fourth after". The calculation timing input field N90 is a pull-down menu, and each item value candidate is described in the menu so as to be selectable.

For example, assume that three support services, support service SA, support service SB, and support service SC, are registered. The calculation timing <item> for the support service SA is the center <value>, the calculation timing for the support service SB is two earlier <value>, and the calculation timing for the support service SC is one later <value>. do. In this case, the order of priority is 2 previous <value>→middle <value>→1 next <value>. Therefore, when a new order receipt is actually issued, first, the support service SB related to <value> two before is applied, and it is determined whether or not the action activation condition (described later) is satisfied for this support service SB, and , is executed, and then similar processing is executed in the order of support service SA and support service SC.

In addition, as shown in FIG. 9, the order-related setting area A94 has a condition reference for entering an item value in the condition reference <item> (hereinafter, the item value of the condition reference <item> is particularly referred to as a "condition reference value"). An input field N91 is formed. The condition reference input field N91 is a pull-down menu, and the pull-down menu displays a list of condition reference value candidates (hereinafter referred to as "condition reference value candidates") in a selectable manner. A condition reference value candidate is a value that can be derived using information (basically item values) recorded in the order receipt slip 22 .

For example, the condition reference value candidate is "total applicable products". The applicable product total means a value derived by summing each of the tax-inclusive amounts of the detail lines of the detail lines of the detail area 25 of the trigger order slip, regardless of the item value of the category <attribute>. For example, in the example of FIG. 3, there are three detail lines in the detail area 25, and the tax-included amounts of each detail line are "4400 yen", "-1000 yen" and "500 yen". Therefore, in the example of FIG. 3, the total of the corresponding products is "3900 yen".

Further, for example, the condition reference value candidate is "product total". The product total means a value derived by totaling each of the tax-inclusive amounts of the detail lines in the detail area 25 of the trigger order slip whose product classification <attribute> corresponds to the product. For example, in the example of FIG. 3, for the product category <attribute>, the attribute value "1" indicates the category corresponding to the product, and the product total is "4400 yen".

Also, for example, the condition reference value candidate is the item value (that is, the number of points used in the transaction) of the points used <item> of the trigger order receipt slip.

Three examples of condition reference value candidates have been given above, but the condition reference value candidates are not limited to the examples. The condition reference value candidate may be, for example, the item value of the number of units <item>, or may be derived using the quantity <attribute> of the detail line, or may be derived using one or more items in the amount related area 26. It may be derived.

As shown in FIG. 9, in the order-related setting area A94, a provision reference input is provided for entering an item value in the provision reference <item> (hereinafter, the item value of the provision reference <item> is particularly referred to as a "provide reference value"). A column N92 is formed. The provided reference input field N92 is a pull-down menu in which candidates for provided reference values (hereinafter referred to as “provided reference value candidates”) are displayed in a selectable list. The provided reference value candidate is a value to be multiplied by a multiplication rate when the multiplication rate method is selected as the correction method (the multiplication rate method and multiplication rate will be described later). Candidate reference values to be provided are, for example, the total of the corresponding product, the total of the product, the item value of the points used <item> (that is, the number of points used in the transaction), and the total <item> of the amount related area 26 for the trigger order slip. Item value, etc.

Here, in the present embodiment, an action of performing correction in a predetermined manner can be set as the action (correction in the predetermined manner will be described later using a specific example). Regarding the action of correcting in a predetermined manner, as a correction method, a multiplication rate method that uses a value derived by multiplying a specific value of the provided reference value by a certain multiplication rate, and a unit price method that uses a certain value is defined. As shown in FIG. 9, in the order-related setting area A94, an area is formed between the condition reference input field N91 and the provision reference input field N92 to select the betting rate method and the unit price method using radio buttons. It is The person in charge can select either the betting rate method or the unit price method using radio buttons.

As shown in FIG. 9, an order-related condition table T91 is formed in the order-related setting area A94. One or more settings related to order-related conditions and actions (hereinafter referred to as "order-related settings") can be registered in the order-related condition table T91. In the order-related condition table T91, one record corresponds to one order-related setting. As shown in FIG. 9, the order-related setting (=one record of order-related condition table T91) has lower limit value <attribute>, upper limit value <attribute>, correction value <attribute>, quantity <attribute> as attributes. ing.

As described above, in the order-receiving setting area A94, order-receiving-related conditions can be set using the information recorded in the order receipt slip. This order-receiving-related condition is established when the specific value of the condition reference value is within a certain range. Hereinafter, the certain range used in order-related conditions is referred to as "order-order-related condition range". The lower limit value <attribute> indicates the lower limit value of the order-related condition range, and the upper limit value <attribute> indicates the upper limit value of the order-order-related condition range. For example, assume that the condition reference value is the total of applicable products, the attribute value of the lower limit <attribute> of the order-receiving-related condition range is "1000", and the attribute value of the upper limit <attribute> is "10000". This means that the order-receiving-related condition is a condition that is satisfied when the specific value of the total of the relevant products is 1000 (yen) or more and 10000 (yen) or less.

Correction value <attribute> in order-related settings indicates the multiplication rate value to be multiplied by the specific value of the provided reference value for correction when the correction method is the multiplication method, and when the correction method is the unit price method. indicates a constant value used for correction. The quantity <attribute> of the order-related setting indicates the quantity to be given to the trigger order slip, which is specified in the provision category <item> (described later) when the action activation condition (described later) is satisfied. Hereinafter, the item value of quantity <attribute> in order-related settings is particularly referred to as "action quantity information". The significance of the action quantity information will become clear later.

The detailed condition setting area A95 is an area for setting one or more detailed conditions. Detailed conditions constitute conditions for triggering actions in the support service. In this embodiment, when the order-receiving-related conditions described above are set and one detailed condition is set, when the order-receiving-related condition is satisfied and one detailed condition is satisfied, It is assumed that the conditions for activating the action are established, and the action is activated. In addition, when the above-mentioned order-related conditions are set, if multiple detailed conditions are set, the action is activated when the order-related conditions are met and all the detailed conditions are met. It is assumed that the conditions for the action have been met, and the action is activated. Hereinafter, a condition for activating an action is conceptually referred to as an "action activation condition". As described above, the action activation condition is an AND condition with the order-receiving-related condition and the detailed condition.

As shown in FIG. 9, an item search area A951 is formed on the left side of the detailed condition setting area A95. In the item search area A951, either the tree area or the keyword search area is selectively displayed by selecting a tab. FIG. 9 shows how the tree area is selected and displayed. In the tree area, items that can be elements of detailed conditions (hereinafter referred to as "detailed condition element items" among the items provided in the item holding target, and the candidates are "detailed condition element item candidates") ) are displayed in a tree form according to a predetermined rule. In the detailed condition tree A951-1, a hierarchical tree is displayed according to a predetermined classification, and detailed condition element item candidates are displayed in the leaf portions of the tree so that they can be selected.

Particularly in this embodiment, the detailed condition tree A951-1 displays free items selectable as detailed condition element item candidates, and the person in charge selects any free item as a detailed condition element item. be able to. In other words, the control unit 11 of the information processing device 4 displays a tree in which each free item is displayed in the leaf portion as the detailed condition tree A951-1. In this way, one of the features of this embodiment is that a free item can be selected as an element of a condition for activating an action (the control unit 11 provides a user interface that enables such a thing). is.

Although illustration is omitted, in the keyword search area, a column for entering a keyword is provided, and it is possible to search for detailed condition element items by keyword search. In the keyword search using the keyword search area as well, the person in charge can search and select any free item.

As shown in FIG. 9, a detailed condition table T92 is formed to the right of the item search area A951 in the detailed condition setting area A95. One or more settings relating to detailed conditions (hereinafter referred to as "detailed condition settings") can be registered in the detailed condition table T92. In the detailed condition table T92, one record corresponds to one detailed condition setting. As shown in FIG. 9, one record of the detailed condition table T92 has, as attributes, an element item <attribute>, a condition application method <attribute>, a start/keyword <attribute>, and an end <attribute>. . Note that in the detailed condition table T92 of FIG. 9, the tuples (columns) indicated as "name" do not represent attributes as will be described later. Input fields Z1, Z2, Z3, and Z4 for inputting attribute values of respective attributes are formed in one record of the detailed condition table T92. Also, as shown in FIG. 9, a first display field H1 is formed on the right side of the entry field Z3 for start/keyword <attribute>, and a second display field H2 is formed on the right side of the entry field Z4 for end <attribute>. formed.

An element item <attribute> indicates a detailed condition element item. As described above, the person in charge uses the detailed condition tree A951-1 or keyword search to select detailed condition element items. When the person in charge selects a detailed condition element item using the detailed condition tree A951-1 or keyword search, the detailed condition element item ( name) is automatically entered. The record in which the detailed condition element item is entered in the input field Z1 of the element item <attribute> becomes the record corresponding to the detailed condition newly registered by the person in charge.

Condition application method <attribute>, start/keyword <attribute>, and end <attribute> are attributes for defining the details of the detailed condition. Condition application method <attribute> is single <value>, single outside <value>, inside range <value>, outside range <value>, multiple selection <value>, non-multiple <value>, containing < value>. The attribute values of start/keyword <attribute> and end <attribute> are appropriately set according to the content of the detailed condition. The condition application method <attribute>, start/keyword <attribute>, and end <attribute> will be described below with specific examples.

If the attribute value of the condition application method <attribute> is a single <value>, the detailed conditions are as follows. That is, the detailed condition is a condition that is met when the item value of the detailed condition element item completely matches the attribute value of start/keyword <attribute>. FIG. 10A1 is a diagram showing an example of corresponding records in the detailed condition table T92 when single <value> is set as the attribute value of the condition application method <attribute>. In FIG. 10A1, the customer free/customer category <item>, which is the detailed condition element item, is a free item of the customer master whose type <attribute> is a numerical value <value>. When the attribute value of the condition application method <attribute> is a single <value>, the control unit 11 allows the input of a value in the input field Z3 related to the start/keyword <attribute>, while the end <attribute> Inputting a value to the input field Z4 is prohibited. Further, based on the fact that the type <attribute> of the detailed condition element item is a numerical value <value>, the control unit 11 allows only values whose data format is numeric in the input field Z3 related to the start/keyword <attribute>. do. The point that the control unit 11 controls the data format that can be input in the input field according to the type <attribute> of the detailed condition element item is the same for condition application methods other than single <value>.

FIG. 10(A2) shows a state in which the numerical value "3" is input to the input field Z3 related to start/keyword <attribute> from the state of FIG. 10(A1). In FIG. 10A2, a category table is registered for the customer-free stage <item>, and in the category table, the value "3" is given the name "third category". When the numerical value "3" is input to the input field Z3 related to the start/keyword <attribute>, the control unit 11 detects this fact, and sets the corresponding classification table (customer free/customer classification <item> free item ID ), and the name "third division" corresponding to the numerical value "3" is displayed in the first display field H1. When a name is given to the item value, the control unit 11 displays the name in the first display field H1 or the second display field H2, which is the same for condition application methods other than single <value>. be.

Detailed conditions corresponding to the record of FIG. 10 (A2) are as follows. That is, the detailed condition is a condition that is met when the item value of the customer free/customer category <item> of the trigger customer completely matches the numerical value "3".

FIG. 10B is a diagram showing another example of corresponding records in the detailed condition table T92 when single <value> is set as the attribute value of the condition application method <attribute>. In FIG. 10B, the customer free/special date <item>, which is a detailed condition element item, is a customer master free item whose type <attribute> is date <value>. The control unit 11 permits input of a value to the input field Z3 related to the start/keyword <attribute> and prohibits input of a value to the input field Z4 related to the end <attribute>. Detailed conditions corresponding to the record of FIG. 10B are as follows. That is, the detailed condition is a condition that is satisfied when the item value of the trigger customer's customer-free/special day <item> completely matches the date "2021/6/1".

If the attribute value of the condition application method <attribute> is a single outside <value>, the detailed conditions are as follows. That is, the detailed condition is a condition that is satisfied when the item value of the detailed condition element item is different from the attribute value of the keyword <attribute>. When a single outside <value> is set as the condition application method <attribute>, the control unit 11 allows a value to be entered only in the input field Z3 related to the start/keyword <attribute>. FIG. 10C shows an example of a record corresponding to a single outer <value>. FIG. 10(C) shows detailed conditions that are satisfied when the item value of the customer free stage <item> is not the value "g".

If the attribute value of the condition application method <attribute> is within the range <value>, the detailed conditions are as follows. In other words, if the item value of the detailed condition element item belongs to the range where the attribute value of the start/keyword <attribute is the lower limit and the attribute value of the end <attribute> is the upper limit (if it falls within) It becomes a condition to be established. When "within range <value>" is set as the condition application method <attribute>, the control unit 11 allows a value to be entered in the input field Z3 related to the start/keyword <attribute> and the input field Z4 related to the end <attribute>. do.

FIG. 10D1 shows an example of a record corresponding to <value> within the range. In FIG. 10 (D1), the detailed condition element item "product free manufacturer" is a product master free item whose type <attribute> is a numerical value <value>. FIG. 10(D1) shows a detailed condition that is satisfied when the item value of the product free manufacturer <item> of the trigger product is 100 or more and 200 or less. Note that there may be a plurality of trigger products for one order slip. In such a case, the control unit 11 determines whether or not the detailed conditions are satisfied for each of a plurality of trigger products, and if there is even one trigger product that satisfies the detailed conditions, the detailed conditions are satisfied. Then judge. FIG. 10(D2) shows another example of a record corresponding to the range <value>. FIG. 10(D2) shows detailed conditions that are satisfied when the item value of the customer-free/special day <item> belongs to 2021/4/1 to 2021/4/30.

If the attribute value of the condition application method <attribute> is out of range <value>, the detailed conditions are as follows. In other words, the detailed condition is when the item value of the detailed condition element item does not belong to the range where the attribute value of the start <value> is the lower limit and the attribute value of the end <value> is the upper limit (if it is out of the range) is a condition to be established. FIG. 10E shows another example of a record corresponding to out-of-range <value>. FIG. 10(E) shows detailed conditions that are satisfied when the item value of free product/maker <item> is not 100 or more and 200 or less.

If the attribute value of the condition application method <attribute> is multiple selection <value>, the detailed conditions are as follows. That is, when the attribute value of the condition application method <attribute> is multiple selection <value>, the person in charge can set multiple attribute values in the start/keyword <attribute>. The detailed condition is a condition that is satisfied when the item value of the detailed condition element item matches any one of the multiple attribute values of start/keyword <attribute>.

When multiple selection <value> is set as the attribute value of the condition application method <attribute>, the control unit 11 fills the input field Z3 related to the start/keyword <attribute> at any time according to the instructions of the person in charge. increase. The person in charge can input a value in each of a plurality of input fields formed in the input field Z3. FIG. 11A shows an example of a record corresponding to multiple selection <value>. FIG. 11A shows detailed conditions that are satisfied when the item value of the customer free stage <item> matches either the character string "g" or the character string "s".

If the attribute value of the condition application method <attribute> is not plural <value>, the detailed conditions are as follows. That is, if the attribute value of the condition application method <attribute> is other than <value>, the person in charge can set multiple attribute values in the start/keyword <attribute>. The detailed condition is a condition that is satisfied when the item value of the detailed condition element item does not match any of the multiple attribute values of start/keyword <attribute>. FIG. 11B shows an example of a record corresponding to <value> other than plural. FIG. 11B shows detailed conditions that are satisfied when the item value of the customer-free/customer category <item> does not match any of the numerical values “3”, “4”, and “5”. .

If the attribute value of the condition application method <attribute> is contained <value>, the detailed conditions are as follows. That is, the detailed condition is a condition that is met when the attribute value of start/keyword <attribute> is included in the item value of the detailed condition element item. When the attribute value of the condition application method <attribute> is contained <value>, the control unit 11 allows the input of a value in the input field Z3 related to the start/keyword <attribute>, while allowing the value to be entered in the input field Z3 related to the end <attribute>. Inputting a value to the input field Z4 is prohibited. FIG. 11C shows an example of a record corresponding to contain <value>. FIG. 11C shows detailed conditions that are satisfied when the item value of the customer-free/customer health-related remarks <item> includes the character string “soybean”.

As described above, in this embodiment, the person in charge can use the user interface provided by the control unit 11 to set detailed conditions from various viewpoints. Particularly in this embodiment, the person in charge can set the free item as a detailed condition element item. Therefore, it is possible to flexibly create various detailed conditions with a high degree of freedom that cannot be set only by using the prescribed items.

Further, in this embodiment, a plurality of detailed conditions can be set using the detailed condition table T92 of the user interface provided by the control section 11. FIG. In this case, multiple records are registered in the detailed condition table T92. A plurality of detailed conditions are basically used in combination as an AND condition. As a result, the person in charge can set detailed conditions using free items added to one type of item holding object and detailed conditions using free items added to another type of item holding object different from the one type and can be set. For example, the person in charge uses the user interface provided by the control unit 11 to set detailed conditions using the free items of the customer master 20 and detailed conditions using the free items of the product master 21 for a certain support service. can be set at the same time (of course, three or more detailed conditions corresponding to three or more types of items to be held may be set at the same time). This makes it possible to set a wide variety of support activation conditions with a higher degree of freedom by cross-sectionally using free items owned by different items.

Next, the action setting area A93 will be explained. The action setting area A93 is an area for setting an action to be activated in accordance with the fulfillment of the action activation condition. As shown in FIG. 9, the action setting area A93 is provided with a provision category input field N93 for entering an item value in the provision category <item> (described later). Hereinafter, the item value of the provision category <item> will be particularly referred to as the "provided category value", and its candidate (value that can be the provided category value) will be referred to as the "provided category value candidate". The provision classification input field N93 is a pull-down menu, and the menu displays a list of provision classification value candidates in a selectable state. As will be apparent later, the control unit 11 dynamically changes the action setting area A93 according to the provision category value set in the provision category <item> (that is, according to the provision category value candidate selected from the pull-down menu). change the mode. The action setting area A93 will be described below by taking as an example a representative provision category value candidate and a provision category value candidate associated with a free item.

In this embodiment, a product <value> exists as a provision category value candidate. The product <value> indicates that when the action activation condition is met, the action of adding a detail line corresponding to the contents of the action setting area A93 and the order related setting area A94 to the detail area 25 of the trigger order receipt slip is executed. . Two specific examples when the provision class value is product <value> will be described below.

FIG. 12A shows the contents of the action setting area A93 and the order-receiving setting area A94 when a product <value> is entered in the provision category input field N93 (that is, when the provision category value is product <value>). It is a figure which shows an example. As shown in FIG. 12A, when the provision class value is product <value>, the control unit 11 adds an ID input field N94 and a name input field N95 to the action setting area A93 in addition to the provision class input field N93. indicate. The ID input field N94 is a field for inputting an ID (product ID in the case of a product) to be described in the ID <attribute> of the detail line. The name input field N95 is a field for inputting a name (a product name in the case of a product) to be described in the name <attribute> of the detail line.

In the case of the example shown in FIG. 12A (however, for convenience of explanation, detailed conditions are not set), as shown in the contents of the order-receiving-related setting area A94, the action activation condition (in this case, order Equivalent to the related condition) is a condition that is met when the total of the corresponding products is "10,000.00 to 9,999,999,999.00" (actually equivalent to "10,000.00 to"). Also, as shown in the order-related setting area A94, while there is no provision reference value specified, the quantity <attribute> (action quantity information) of the order-related setting is "2.00". Based on the above, in the example shown in FIG. 12(A), when the action activation condition is satisfied, ID <attribute>=X001, name <attribute>=XX drink, quantity <attribute> as shown in FIG. 12(B) = 2.00 (other attributes shall be given appropriate values) to the trigger sales order.

FIG. 13A is a diagram showing another example of the contents of the action setting area A93 and the order-receiving setting area A94 when the product <value> is entered in the provision category input field N93. In the case of the example shown in FIG. 13A (however, for convenience of explanation, detailed conditions are not set), as shown in the contents of the order-receiving-related setting area A94, the action activation condition (in this case, order Equivalent to the related condition) is a condition that is satisfied when the total of the corresponding products is "10,000.00 to 9,999,999,999.00". Also, as shown in the order-related setting area A94, the reference value to be provided is the total of the corresponding products <value>, and the method of betting rate is designated as the correction method, and the betting rate is "-5.00%". The quantity <attribute> (action quantity information) of order-related settings is "1.00". Based on the above, in the example shown in FIG. 13A, when the action activation condition is satisfied, ID <attribute>=Y001, name <attribute>=special discount, quantity <attribute> as shown in FIG. 13B = 1.00, tax-included unit price = "Value derived from applicable product total * (-5.00%)" ("-1000 yen" in Fig. 13 (B)) detail line (other attributes are appropriate values ) to the trigger order slip.

Also, in this embodiment, there is a message <value> as a provision class value candidate. The message <value> indicates that an action of inputting information in the message field 27 of the trigger order slip is executed when the action activation condition is met. FIG. 14A is a diagram showing an example of the contents of the action setting area A93 when the message <value> is entered in the provision category input field N93 (that is, when the message <value> is selected as the provision category value). is. As shown in FIG. 14A, when the provision category value is message <value>, the control unit 11 displays a selection column N96, an item entry column N97 and a message An input field N98 is displayed. The selection column N96 is a column for selecting an input value designation method or an item selection method as an input method by using a radio button. When the input value designation method is selected as the input method, the character string input in the message input field N98 is the object to be input in the message field 27 when the action is activated. Therefore, when the person in charge selects the input value specification method as the input method, it is necessary to input a character string in the message input field N98.

When the item selection method is selected as the input method, the item values of the specified items (including free items) are to be entered in the message field 27 when the action is activated. When the item selection method is selected as the input method, the person in charge inputs any item type in the item input field N97. Hereinafter, the item indicated by the item type input in the item input field N97 is referred to as a "message source item". The item input field N97 is a pull-down menu, and the menu displays a selectable list of (names of) message source items that can be input in the item input field N97. Basically, each item in the item holding object becomes a candidate for the message source item. However, items that cannot be message source items may be excluded from candidate message source items. When the button BB on the right side of the item input field N97 is selected, a pop-up screen corresponding to the item search area A951 is displayed. The person in charge can also use the screen to select the message source item.

In particular, in this embodiment, any free item can be selected as the message originating item. FIG. 14B shows how the item selection method is selected as the input method, and the customer free/health-related remarks <item>, which is a customer master free item, is selected as the message source item. The customer-free/health-related remark <item> is a free item whose type <item> is a character string <value>, and is an item in which information related to the customer's health is assumed to be set as a character string. In the case of FIG. 14B, when the action activation condition is met, the item value (character string) of the customer free/health-related remarks <item> is entered as is in the message field 27 of the trigger order slip. According to this example, the operator processing the order form 22 can obtain information regarding the customer's health through the message field 27 .

As described above, in the present embodiment, an action of inputting the item value of the free item in the message column 27 of the trigger order receipt slip can be set as the action to be activated when the action activation condition is satisfied. This has the following significance. That is, it is assumed that the message column 27 of the order slip 22 is confirmed by the operator. Then, when a certain condition is established, it is assumed that there is a point to be noted in the operation in consideration of the content of the condition. In such a case, add an appropriate free item to the appropriate item holding target, set the consideration as the item value of the free item, set the condition as the action trigger condition, and respond to the action trigger condition. As the action to be performed, an action of inputting the item value of the free item into the message column 27 is set. As a result, when the action activation condition is satisfied, the notes can be automatically entered in the message column 27 of the trigger order slip, and the operator can be made to recognize the notes without fail. In particular, since free items are items that can be freely added after the fact, they are not limited to prescribed items, and item values of various types of items in various types of item holding objects are entered in the message column 27. can be a candidate.

In the above example, the message column 27 is the target of information input when the action activation condition is satisfied. (For example, a column provided in the detail area 25). In this case, the other column corresponds to the "information display column" in claims.

Also, in this embodiment, there is an item value setting <value> as a provision class value candidate. Item value setting <value> indicates that an action to change the item value of the specified free item is executed when the action activation condition is satisfied. The action that changes the item value of the specified free item includes the action that overwrites the item value of the specified item with the item value of another specified item, and the action that changes the item value of the specified item to Contains an action that overwrites with a specific value specified. In particular, as will be described later, in this embodiment, a free item can be specified as an item whose item value is to be changed. Based on this, the action of changing the item value of the designated free item includes the action of changing the item value of the designated free item. The action of changing the item value of the specified free item includes the action of overwriting and updating the item value of the specified free item with the item value of another specified free item or an item other than another free item, and an action that overwrites and updates the item value of the specified free item with the specified specific value.

FIG. 15A shows the contents of the action setting area A93 when the item value setting <value> is entered in the provision category input field N93 (that is, when the item value setting <value> is selected as the provision category value). It is a figure which shows an example. As shown in FIG. 15A, when the provision class value is the item value setting <value>, the control unit 11 sets the action setting area A93 to a provision class entry field N93, a method selection field N99, a specific value An input field N910, an output destination input field N911, and an output source input field N912 are displayed.

In the output destination input field N911, the type of item whose value is to be changed (the value is changed) according to the action is input. Hereinafter, an item indicated by the item type input in the output destination input field N911 is referred to as an "output destination item". The output destination input field N911 is a pull-down menu, and the menu displays a selectable list of (names of) output destination items that can be input in the output destination input field N911. Basically, each item of the item holding target becomes a candidate for the output destination item. When the button BB below the output destination input field N911 is operated, a screen corresponding to the item search area A951 is popped up by the control unit 11, and the person in charge can use this screen to select the output destination item. can be done. Especially in this embodiment, any free item can be selected as an output destination item.

The method selection column N99 is a column for selecting a specific value input method or an inter-item transition method as an input method using a radio button. When the specific value input method is selected as the input method, when the action activation condition is satisfied, the value (specified specific value) input in the specific value input field N910 overwrites and updates the item value of the output destination item. The action of being done is activated. Therefore, when the person in charge selects the specific value input method as the input method, it is necessary to input a value in the specific value input field N910.

When the item transition method is selected as the input method and the action activation condition is met, an action is activated in which the item value of the output destination item is overwritten with the item value of the output source item (described later). In the output source input field N912, the type of the output source item, that is, the type of the item whose value is changed according to the action (the value does not change) is input. The output source input field N912 is a pull-down menu, and the menu displays a selectable list of (names of) output source items that can be input in the output source input field N912. Basically, each item of the item holding target becomes a candidate for the output source item. Note that when the button BB below the output source input field N912 is operated, a screen corresponding to the item search area A951 pops up, and the person in charge can use the screen to select the output source item. Especially in this embodiment, any free item can be selected as an output destination item.

FIG. 15(B) shows that the order free stage <item>, which is an order slip free item, is selected as the output destination item, and the customer free stage <item> is selected as the output source item. In the case of FIG. 15B, when the action activation condition is established, an action is activated in which the item value of the order free stage <item> is overwritten with the item value of the customer free stage <item>.

As described above, in this embodiment, the user interface provided by the control unit 11 is used to overwrite the item value of an arbitrary item selected as an action to be activated when the action activation condition is satisfied with a specified specific value. You can set the action to update. Therefore, it is possible to automatically overwrite and update the item value of a specific type of item with a specific value when the action triggering condition is satisfied. In particular, the item values of free items can be changed, and various actions can be set with a high degree of freedom.

Furthermore, in this embodiment, the user interface provided by the control unit 11 is used to designate the item value of any item designated as the output destination item as the output source item as an action to be executed when the action execution condition is satisfied. You can set an action to overwrite and update with the item value of any item that you have specified. Therefore, it is possible to automatically overwrite and update the item value of a specific type of item with the item value of another specific type of item when the action activation condition is satisfied. Particularly in this embodiment, a wide variety of free items that can be freely added can be selected as output destination items and output source items, and the variety of actions that can be executed is large.

Actions that can be set in the action setting area A93 have been described above using a plurality of provision class value candidates as examples. However, the actions that can be set in the action setting area A93 and the provision category value candidates are not limited to those illustrated. For example, it is possible to set an action of changing points (the points to be changed are not limited to those of the trigger customer, but may be those of the introducer) and an action of issuing some kind of warning.

The person in charge inputs the information corresponding to the support service to be registered on the support setting screen 35 without shortage, and performs a predetermined operation to confirm the input. In response to this, the control unit 11 registers support service data including various information regarding the support service in the database stored in the storage unit 14 . This completes the registration of one support service.

Next, the operation of the control section 11 when the order slip 22 is newly issued will be described. When the order slip 22 is newly issued, the control unit 11 refers to the support service database stored in the storage unit 14 and recognizes the registered support services. Next, for the registered support services, the control unit 11 determines whether or not the action activation condition is satisfied in descending order of priority indicated by the calculation timing <item>, and determines whether the action activation condition is satisfied. Sequentially execute the activations of the actions, if any.

As described above, the control unit 11 provides the following user interfaces through the support setting screen 35. That is, the control unit 11 has a function of providing a user interface capable of setting a condition using a free item added to the item holding object, and setting an action to be executed when the set condition is satisfied. Provide a user interface.

In addition, the control unit 11 sets, as conditions for activating an action, a condition that is satisfied when the item value of the free item matches the designated numerical value, a condition that is satisfied when the item value of the free item is different from the designated numerical value, a condition that is satisfied when the item value of the free item differs from the designated numerical value, and The condition that is satisfied when the item value of is within the specified range, the condition that is satisfied when the item value of the free item is outside the specified range, and the condition that is satisfied when the item value of the free item matches any of the specified numerical values You can set a condition that is satisfied when the field value of the free item does not match any of the specified numerical values, and a condition that is satisfied when the item value of the free item includes a specific value. Provide a user interface.

The control unit 11 also provides a user interface that can set an action to change the item value of the specified item. The control unit 11 also provides a user interface that can set an action to overwrite and update the item value of a specified item with the item value of another specified item. The control unit 11 also provides a user interface that can set an action of overwriting and updating the item value of the specified item with a specified specific value as an action. The control unit 11 also provides a user interface that can set an action of changing the item value of a designated free item as an action.

The control unit 11 also provides a user interface that can set an action of overwriting and updating the item value of a designated free item with the item value of another designated free item or an item other than another free item as an action. offer. The control unit 11 also provides a user interface that can set an action of overwriting and updating the item value of the specified free item with a specified specific value as an action. In addition, the control unit 11 provides a user interface capable of setting, as an action, an action of inputting an item value of a free item designated in an information display field formed in an order slip related to mail-order sales.

In addition, the control unit 11 provides a user interface that can set order-related conditions using information recorded in order-receiving slips related to mail-order sales, and conditions that can be used in conjunction with order-related conditions are: To provide a user interface capable of setting detailed conditions for using free items. In addition, the control unit 11 provides a user interface capable of setting multiple detailed conditions to be used in combination. In addition, the control unit 11 sets a detailed condition using a free item added to one type of item holding target, and a detailed condition using a free item added to another type of item holding target different from the one type. provides a configurable user interface.

Next, a plurality of specific examples of input contents for the entire support setting screen 35 will be described.

<First example>
FIG. 16 is a diagram showing a first example of input contents of the support setting screen 35. As shown in FIG. As shown in the action setting area A93 of FIG. 16, in the first example, the provision category value is product <value>. Also, as shown in the order-related setting area A94, the condition reference value is the total of applicable products, and the provision reference value is the total of applicable products. As shown in the order-related setting area A94, the order-related condition range is "1.00" to "9,999,999,999.00". As described above, the order-receiving-related condition is a condition that is satisfied when the total of the relevant products is between "1.00" and "9,999,999,999.00".

Also, as shown in the order-related setting area A94, the provision reference value is the total of the relevant products. The correction method is the multiplication rate method, and "-5.00%" is set as the multiplication rate. Also, the value of the action quantity information is "1.00". This corresponds to a discount of the value obtained by multiplying the total applicable product by the multiplication rate "-5.00%" (for example, if the total applicable product is 100 yen, "-5 yen") when the action activation condition is met. Means adding a detail line to the trigger sales order.

Three detailed conditions are set in the detailed condition setting area A95. The details of the first detailed condition set in the detailed condition setting area A95 are as follows. First, the detailed condition element item is customer free/customer category <item> (type <attribute> is numerical value <value>). In addition, the condition application method <attribute> is multiple selection <value>, and the start/keyword <attribute> has the values "2", "3", and "4" (each value name is based on the corresponding partition table). displayed by the control unit 11) is set. As described above, the first detailed condition is a condition that is satisfied when the item value of "customer free/customer classification" is "2", "3" or "4".

The details of the second detailed condition set in the detailed condition setting area A95 are as follows. First, the detailed condition element item is customer free stage <item> (type <attribute> is character string <value>). Also, the condition application method <attribute> is a single <value>, and the start/keyword <attribute> is set to "g" as the value. As described above, the second detailed condition is a condition that is satisfied when the item value of "customer free stage" completely matches "g".

The details of the third detailed condition set in the detailed condition setting area A95 are as follows. First, the detailed condition element item is free product/manufacturer <item> (type <attribute> is numerical value <value>). The condition application method <attribute> is a single <value>, and the start/keyword <attribute> is set to "200" as the value. As described above, the third detailed condition is a condition that is satisfied when the item value of the item "product free/manufacturer" is "200". As described above, in this embodiment, it is possible to set a plurality of detailed conditions using items of different types of items (customer master 20 and product master 21 in the first example) as detailed condition element items.

In the first example, the action activation conditions are that the above-described order-receiving-related conditions are satisfied, the first detailed condition is satisfied, the second detailed condition is satisfied, and the third detailed condition is satisfied. It is a condition that is satisfied when is satisfied. Then, when this action triggering condition is established, an action (adding a detail line corresponding to the discount) of discounting by the value obtained by multiplying the total of the corresponding products by the discount rate "-5.00%" is triggered.

<Second example>
FIG. 17 is a diagram showing a second example of input contents of the support setting screen 35. As shown in FIG. As shown in the action setting area A93 of FIG. 17, in the second example, the provision category value is product <value>. Also, as shown in the order-related setting area A94, the condition reference value is the number of corresponding products <condition reference value>, and the provision reference value is not specified. The number of relevant products is the number of detail lines (the number of lines) of the trigger order slip.

In the second example, three order-receiving-related settings are registered as shown in an order-receiving-related setting area A94. The first order-related setting has an order-related condition range of "10.00" to "19.00" and action quantity information of "1.00". In the second order-related setting, the order-related condition range is "20.00" to "29.00" and the action quantity information is "2.00". In the third order-related setting, the order-related condition range is "30.00" to "9,999,999,999.00", and the action quantity information is "3.00". From the above, the order-related condition is a condition that is satisfied when the number of corresponding products is "10.00" to "19.00", "20.00" to "29.00", or "30.00" to "9,999,999,999.00".

As shown in FIG. 17, two detailed conditions are set in the detailed condition setting area A95. The contents of the first detailed condition are as follows. First, the detailed condition element item is order free/automatic invalidation of sales promotion item <item> (type <attribute> is a numerical value <value>). Also, the condition application method <attribute> is single outside <value>, and the start/keyword <attribute> is set to "1" as the value. As described above, the content of the first detailed condition is a condition that is satisfied when the item value of the free order/automatic disabling of sales promotion item <item> is not “1”. As described above, the free order/automatic disabling of promotional item <item> is a free item that functions as a flag to control whether the automatic attachment (automatic granting) of promotional items is enabled/disabled, and the value is " 1” indicates that automatic attachment of the promotional item is disabled. Therefore, the first detailed condition means that automatic attachment of promotional items is not disabled. As shown in FIG. 17, the second detailed condition is satisfied when the item value of "customer free/customer classification" is "2", "3" or "4".

In the second example, the action activation condition is configured as an OR condition of the following three exclusive conditions. The first condition is a condition that is met when one of the order-related conditions, "the number of applicable products is between '10.00' and '19.00,'" is met, and both of the two detailed conditions are met. is. If this condition is satisfied, the action of providing "1" of the product specified in the action setting area A93 (because the quantity information of the corresponding action is "1.00") (the action of adding the corresponding detail line) is activated. The second condition is a condition that is met when one of the order-related conditions, ``the number of applicable products is between '20.00' and '29.00,''' is met, and both of the two detailed conditions are met. is. If this condition is satisfied, the action of providing "two" of the products specified in the action setting area A93 (because the quantity information of the corresponding action is "2.00") (the action of adding the corresponding detail line) is activated. The third condition is a condition that is met when one of the order-related conditions, "the number of applicable products is between '30.00' and '9,999,999,999.00'," and when both of the two detailed conditions are met. is. If this condition is satisfied, the action of providing "3" of the products specified in the action setting area A93 (because the quantity information of the corresponding action is "3.00") (the action of adding the corresponding detail line). is activated.

<Third example>
FIG. 18 is a diagram showing a third example of input contents on the support setting screen 35. As shown in FIG. As shown in the action setting area A93 of FIG. 18, in the third example, the provision category value is message <value>, and the input method is input value designation method. A character string to be entered in the message column 27 when the action is activated is entered in the message input column N98. Also, as shown in the order-related setting area A94, the condition reference value is the number of applicable products, and the provision reference value is not specified. The order-related condition range is from "1.00" to "9,999,999,999.00". Therefore, the order-receiving-related condition is a condition that is met when the number of applicable products is "1" or more and "9,999,999,999" or less.

As shown in FIG. 18, two detailed conditions are set in the detailed condition setting area A95. The first detailed condition is a condition that is satisfied when the item value of "customer free/customer classification" is "2", "3" or "4". The second detailed condition is a condition that is satisfied when the product ID <item> (prescribed item of the product master 21) is "10000" to "20000".

In the third example, the action activation condition is a condition that is met when the above-described order-receiving-related condition is met and the above-described two detailed conditions are met. When this condition is satisfied, an action is activated in which a message specified by the person in charge is entered in the message column 27 of the trigger order slip.

<Fourth example>
19 and 20 are diagrams showing a fourth example of input contents of the support setting screen 35. FIG. In the fourth example, both the support service shown in FIG. 19 (hereinafter referred to as "first support service") and the support service shown in FIG. 20 (hereinafter referred to as "second support service") are registered. As described above, in such a case, multiple support services are applicable to one trigger order receipt. The calculation timing <item> of the first support service in FIG. 19 is "fourth before (first)", and the calculation timing <item> of the second support service in FIG. 20 is "one after". Therefore, the first support service has a higher priority, and the control unit 11 first determines whether or not the condition for triggering the action of the first support service is met. It determines whether or not the conditions for triggering the action of the service are satisfied, and if the conditions are satisfied, the action is executed.

As shown in the action setting area A93 related to the first support service in FIG. 19, in the fourth example, the provision category value is item value setting <value>, and the input method is the specific value input method. The output destination item is an order free/catalog sending determination <item>, which is an order slip free item, and the set value is "1". As described above, the free order/catalog sending determination <item> is a free item that functions as a flag for determining whether or not to send a catalog. As shown in the order-related setting area A94, no condition reference value and provision reference value are set.

As shown in FIG. 19, one detailed condition is set in the detailed condition setting area A95. The first detailed condition is a condition that is satisfied when the item value of the product ID <item> is "CATALOG". That is, the first detailed condition is a condition that is met if the product ID of any of the trigger products matches "CATALOG".

In the fourth example, the action activation condition is a condition that is met when the detailed conditions described above are met. When this condition is established, the item value of order-free/catalog sending determination <item>, which functions as a flag, is set to "1". This means that for order-free catalog sending determination <item>, a flag is set to indicate that the catalog should be sent.

As shown in FIG. 20, in the second support service, the provision category value is product <value>, and the order-related condition is set using the number of units. As shown in the detailed condition setting area A95 in FIG. 20, as the detailed condition element item of the detailed condition, an order-free/catalog sending determination <item> for which a value can be set in the first support service is used. Specifically, as a detailed condition, a condition is defined that is satisfied when the item value of the free order/catalog sending determination <item> is not "1". Therefore, in the fourth example, the first support service is applied first, and then when the second support service is applied, the value of the order-free/catalog sending judgment <item> that may change depending on the first support service is not "1", and if not "1", the action is performed.

As described above, according to the present embodiment as shown in the fourth example, a plurality of support services can be applied to one trigger order receipt slip. Then, a value is set in a free item in a support service with a high priority, and in a support service with a low priority, the free item with a value set in the support service with a high priority is used as an element of an action activation condition. It is possible. For this reason, it becomes possible to apply a plurality of support services using free items in actions or conditions step by step, and the diversity and degree of freedom of support services are extremely high.

Note that, as shown in the fourth example, the control unit 11 can set an action of setting the item value of one free item for the first service, which has a higher priority, and has priority over the first service. To provide a user interface capable of setting a condition using the one free item for a second service with a lower rank.

Next, another process related to free items, which is executed by the information processing device 4, will be described. The information processing device 4 according to this embodiment has a function of providing a user interface for setting the layout and contents of a paper medium form. A paper-medium form means a form output as a paper medium, such as a paper-medium statement of delivery, a paper-medium invoice, or a paper-medium receipt, on which predetermined information is printed. FIG. 21 is a diagram showing a simplified example of the layout of a "paper medium statement of delivery" (hereinafter simply referred to as "statement of delivery"), which is one of paper medium forms.

The person in charge uses a user interface (not shown) provided by the control unit 11 of the information processing device 4 to use the layout and contents of the statement of delivery (what kind of information should be arranged in what kind of position and in what manner). and how to form frames, ruled lines, etc.) can be freely set. FIG. 21 shows the invoice after the layout and content have been set by the person in charge. A statement of delivery exemplified in FIG. 21 has a detail area 50 formed therein. Each detail line of the detail area 50 has each attribute included in the detail line of the detail area 25 of the order receipt slip 22 shown in FIG. 3, and has maker <attribute> as an attribute. Further, a remarks column 51 is formed in the statement of delivery illustrated in FIG.

Furthermore, in this embodiment, the control unit 11 of the information processing device 4 provides a user interface for setting such that an item value of an item of an item holding target is input to an arbitrary entry area of a paper medium form. It has the function of providing a face. The entry area of the paper medium form is a certain area where information is input and printed in the paper medium form. For example, each attribute of the detail line of the detail area 50 corresponds to one entry area, Also, for example, the remark column 51 corresponds to one entry area. Also, inputting the item value of a certain item in the entry area of the paper medium form means that when the paper medium form is output as a paper medium, the item value of the item is printed in the entry area. means to make In particular, in this embodiment, the person in charge can make settings so that item values of any free item are entered in any entry area of the paper medium form.

For example, the person in charge wants to input the item value of the product free manufacturer <item> of the product master 21 for the contents of the maker <attribute> of the detail line of the delivery note detail area 50 shown in FIG. Suppose you thought In this case, the control unit 11 provides a user interface illustrated in FIG. 22(A) according to instructions from the person in charge. In the user interface exemplified in FIG. 22(A), any one item (including free items) can be selected by a method conforming to the item input field N97 (FIG. 14). In this example, the person in charge selects the product free maker through the user interface provided by the control unit 11 .

Furthermore, in the present embodiment, the control unit 11 of the information processing device 4 sets conditions using specific items including free items, and "actions affecting the contents of the paper medium form" to be executed when the conditions are met. ' (hereafter referred to as 'paper-medium form-related actions'). Especially for actions related to paper forms, enter the item values of specific items (including free items) that are subject to holding specific items (including free items) in specific entry areas of paper forms. causes the item value for the particular item of interest to be printed).

For example, when the item value of the customer-free stage <item> is "g" for the delivery note shown in FIG. Suppose that it is desired to input the item value of the customer health-related remarks (item), which is a free item. In this case, the control unit 11 provides the user interface illustrated in FIG. 22(B) according to instructions from the person in charge. In the user interface illustrated in FIG. 22(B), an area 52 having the same function as the detailed condition setting area A95 (FIG. 9) and an action setting area A93 when a message <value> is entered in the provision category input field N93 are displayed. An area 53 having the same function as is formed. Area 52 is an area for inputting conditions, and conditions can be set using free items as described in the detailed condition setting area A95. Area 53 is an area for registering the contents of paper-medium form-related actions. Columns can be entered. In this example, the person in charge enters a customer free stage in the element item <attribute> and a single <value> in the condition application method <attribute> in area 52 of the user interface in FIG. 22(B). , enter 'g' for start/keyword <attribute>. Further, the person in charge selects the item selection method in area 53 of the user interface in FIG.

Next, an information processing method by the information processing device 4 will be described using a flowchart. FIG. 23 is a flow chart showing an operation example of main operations of the information processing device 4 . As shown in FIG. 23, the control unit 11 of the information processing device 4 provides a user interface capable of adding a new free item to an item holding item related to mail-order sales in which one or more items are defined. (step SA1). The control unit 11 of the information processing device 4 provides a user interface capable of setting conditions using the free item added to the item holding object, and also provides an action to be executed when the set condition is satisfied. is provided (step SA2).

As described in detail above, the information processing apparatus 4 according to the present embodiment has a user interface that can add new free items to the item holding items related to mail-order sales in which one or more items are defined. , a function to provide a user interface capable of setting conditions using the free items added to the item holding object, and an action to be executed when the set conditions are met can be set. It has a function to provide a simple user interface. According to this, the user can freely add a free item to the items held for mail-order sales, and can set conditions using the free item. Various aspects of conditions can be set with a high degree of freedom, and by setting various aspects of conditions with a high degree of freedom, various aspects of services can be set with a high degree of freedom.

Although one embodiment of the present invention has been described above, the above-described embodiment merely shows an example of specific implementation of the present invention. It should not be done. Thus, the invention may be embodied in various forms without departing from its spirit or essential characteristics.

For example, in the above embodiment, the information processing system 1 has the following configuration. That is, the information processing device 4 is connected to the company network 2, and the information processing device 4 provides various services (including provision of a user interface) via the terminal 3 which is also connected to the company network 2. . Regarding this point, the information processing system 1 may be configured as follows. That is, as shown in FIG. 24, the information processing device 4 is configured as a cloud server connected to a network N including the Internet, a telephone network, and other communication networks, and the information processing device 4 is connected to the network N. The configuration may be such that various services are provided via the terminal 3 that is provided.

Further, in the above-described embodiment, the information processing device 4 applies the support service according to the issuance of the order slip 22 . In this regard, application of the support service is not limited to issuing the order slip 22 . That is, the predetermined event that triggers the application of the support service may be an event other than the issuance of the order slip 22 .

In the above-described embodiment, the action activation condition includes the order-receiving-related condition and the detailed condition (however, the action-activating condition may be composed only of the order-receiving-related condition or only the detailed condition). , the structure of the action activation condition is not limited to the illustrated structure.

1 Information Processing System 3 Terminal 4 Information Processing Device 11 Control Unit

In order to solve the above-described problems, the present invention provides a function of providing a user interface capable of adding new free items to a mail-order-related item holding object in which one or more items are defined. , a function to provide a user interface capable of setting a condition using the free item added to the item holding object, and a user interface capable of setting an action to be executed when the set condition is satisfied. and functions to be provided. On top of that, as one aspect, a plurality of different services are applied step by step according to the order of priority with the occurrence of a predetermined event as a trigger, and the service determines whether or not a condition is met, and determines whether the condition is met. Activation of an action, wherein an action of setting an item value of one free item can be set for a first service with a high priority, and a second service with a lower priority than the first service. For services, a user interface is provided that allows setting of conditions using the one free item. As another aspect, it is possible to provide a user interface capable of setting order-related conditions using information recorded in order-receiving slips related to mail-order sales, and use it together with the order-related conditions. We are trying to provide a user interface that can set the conditions used.

Claims (19)

A function to provide a user interface for adding free items, which are new items, to an item holding object related to mail-order sales in which one or more items are defined, and use the free item added to the item holding object. and a control unit having a function of providing a user interface capable of setting a condition and a function of providing a user interface capable of setting an action to be executed when the set condition is satisfied. and information processing equipment. The control unit sets the type of the free item as a type indicating that a numerical value can be set as the item value, a type indicating that a character string can be set as the item value, and a date or date and time as the item value. 2. The information processing apparatus according to claim 1, further comprising a user interface that can be set to at least one of a type indicating that it is possible. The control unit specifies, as conditions, a condition that is satisfied when the item value of the free item matches a specified numerical value, a condition that is satisfied when the item value of the free item differs from the specified numerical value, and an item value of the free item. conditions that are satisfied when the item value of the free item is outside the specified range, conditions that are satisfied when the item value of the free item matches any of the specified numerical values, Provides a user interface that can set conditions that are satisfied when the item value of the free item does not match any of the specified numerical values, and conditions that are satisfied when the item value of the free item includes a specific value. The information processing apparatus according to claim 1 or 2, characterized in that: The information processing apparatus according to any one of claims 1 to 3, wherein the control unit provides a user interface capable of setting an action of changing an item value of a designated item as the action. . 5. The control unit provides a user interface capable of setting, as an action, an action of overwriting and updating the item value of the specified item with the item value of another specified item. The information processing device described. 5. The information according to claim 4, wherein the control unit provides a user interface capable of setting an action of overwriting and updating an item value of a specified item with a specified specific value as an action. processing equipment. 5. The information processing apparatus according to claim 4, wherein the control unit provides a user interface capable of setting an action of changing an item value of a designated free item as the action. The control unit provides a user interface capable of setting, as an action, an action to overwrite and update the item value of the specified free item with the item value of another specified free item or an item other than another free item. The information processing apparatus according to claim 7, characterized by: 8. The control unit according to claim 7, wherein the control unit provides a user interface capable of setting an action of overwriting and updating an item value of a specified free item with a specified specific value as an action. Information processing equipment. The control unit provides a user interface capable of setting, as an action, an action of inputting an item value of a free item specified in an information display column formed in an order slip related to mail-order sales. Item 10. The information processing apparatus according to any one of Items 1 to 9. 11. The control unit according to any one of claims 1 to 10, wherein the control unit provides a user interface capable of setting, as an action, an action that affects the contents of a paper medium form that is output as a paper medium. The information processing device described. 12. The information processing according to claim 11, wherein the control unit provides a user interface capable of setting an action of inputting an item value of a free item in a specific entry area of a paper medium form as an action. Device. A plurality of different services are applied step by step according to the order of priority with the occurrence of a predetermined event as a trigger for a service including determination of whether a condition is satisfied and execution of an action when the condition is satisfied,
The control unit can set an action of setting an item value of one free item for a first service with a higher priority, and a second service with a lower priority than the first service. 13. The information processing apparatus according to any one of claims 1 to 12, further comprising a user interface capable of setting a condition using the one free item. The control unit
Providing a user interface that can set order-related conditions using information recorded in order slips related to mail-order sales,
14. A user interface for setting detailed conditions under which free items can be used, which can be used together with the order-receiving-related conditions, is provided. The information processing device according to . 15. The information processing apparatus according to claim 14, wherein said control unit provides a user interface capable of setting a plurality of said detailed conditions used in combination. The control unit controls the detailed condition using the free item added to the item holding object of one type and the detailed condition using the free item added to the item holding object of another type different from the one type. 16. The information processing apparatus according to claim 15, further comprising a user interface capable of setting detailed conditions. 17. The controller according to any one of claims 1 to 16, wherein the control unit provides a user interface for defining possible values of item values for free items and giving names to each value. The information processing device according to the item. An information processing system including a terminal and an information processing device capable of communicating with the terminal,
The information processing device has a function of providing, via the terminal, a user interface capable of adding free items, which are new items, to an item holding item related to mail-order sales in which one or more items are defined; A function that provides a user interface through the terminal that can set conditions using free items added to the item holding object, and a user that can set actions to be executed when the set conditions are met. An information processing system, comprising: a control unit having a function of providing an interface via the terminal. a step in which the control unit of the information processing device provides a user interface capable of adding a free item, which is a new item, to an item holding object related to mail-order sales in which one or more items are defined;
The control unit of the information processing device provides a user interface capable of setting a condition using the free item added to the item holding target, and a user interface to be executed when the set condition is satisfied. and a step of providing a user interface capable of setting actions.

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