JP2023054972A - Web order system with traverse return function - Google Patents

Abstract

To provide means for enhancing order work with the WEB, especially the convenience of return work on an orderer side.SOLUTION: A WEB order system capable of collectively receiving return orders for products handled including at least construction machines or construction materials respectively rented from a plurality of contractors includes at least an operation data acquisition unit 70, a return order unit 40, an order execution unit 60 and an order notification unit 80. The operation data acquisition unit 70 acquires operation data composed of a list of products handled owned by at least some of contractors among the plurality of contractors, and the order notification unit 80 notifies a contractor of a product handled related to a return order treated via the return order unit 40 and the order execution unit 60.SELECTED DRAWING: Figure 17

Description

The present invention relates to a web ordering system that is used by orderers and contractors and manages orders for lending, returning, selling, etc. of handled items on a website, and in particular, returns orders for handled items from different lending sources. The present invention relates to a WEB ordering system with a cross return function that can be accepted collectively.

In construction work, there are cases in which construction machinery and construction materials used on-site are rented only when necessary, in order to improve work efficiency and optimize management resources.
In the conventional method, the lender (hereinafter referred to as the "contractor") accepts orders such as the lending and return of the handled items by telephone from business partners such as construction companies (hereinafter referred to as the "orderer"). It was common to proceed with the shipping and collection work of the designated handling items based on this.

The applicant provides a WEB ordering system shown in Non-Patent Document 1 below as a system that enables the above-described ordering work to be performed on the Internet.

https://order.aktio.co.jp/

The above-mentioned WEB ordering system could only be used for transactions with the contractor who provided the system, so for the orderer who constantly trades with multiple contractors, this system There was a growing need to use the system without limiting it to specific contractors.
However, large-scale repairs are expected to enable the WEB ordering system to be used for transactions with contractors other than administrators, so while partial repairs will suffice, There has been a demand for a means that is also highly effective.

Accordingly, one of the objects of the present invention is to provide a means that enhances the convenience of order work on the WEB for the orderer side, especially the return work.

The present invention, which has been made to solve the above-mentioned problems, is accessible from at least a terminal used by an orderer, and collectively returns orders for handling items including at least construction machines or construction materials lent by a plurality of contractors. A web ordering system that can accept orders, comprising at least an operation data acquisition unit, a return order unit, an order execution unit, and an order notification unit, wherein the operation data acquisition unit receives at least some of the plurality of order takers. The return order unit has a function capable of importing operation data consisting of a list of the goods to be handled that are on loan to the orderer held by the orderer, and the return order unit checks a return instruction check box in the operation data list. It has a function of storing, in an electronic cart, a return order for the handling item selected by the orderer from a return screen displaying a return list provided, and the order execution unit stores the return order stored in the electronic cart. It has a function of processing an order together with other orders stored in the electronic cart as a single piece of order information, and the order notification unit is a supplier of the product related to the return order processed by the order execution unit. In addition, it has a function of notifying the content of the return order.
Further, the WEB ordering system according to the present invention further comprises a home screen display unit and a first lending order unit, and the home screen display unit transitions to a catalog screen displaying the products to be handled. having a function of displaying, on a terminal used by the orderer, a home screen displaying at least a link and a third link that transitions to the return screen of the orderer; The order execution unit has a function of saving, in an electronic cart, a lending order for the product selected by the orderer via the catalog screen, and the order execution unit stores the lending order saved in the electronic cart. It can also be configured to have a function of processing an order and the return order as one piece of order information.
In addition, the WEB ordering system according to the present invention further comprises a second lending order section, and the home screen display section displays a reorder list consisting of a list of the items handled included in the order history of the orderer. has a function of displaying, on the terminal used by the orderer, the home screen further displaying a second link that transitions to a reorder screen that It has a function of saving, in an electronic cart, a re-lending order for the product selected by the orderer via the re-order screen, and the order execution unit receives the lending order saved in the electronic cart, It can also be configured to have a function of processing the re-lending order and the return order as one piece of order information.
Further, in the WEB ordering system according to the present invention, the plurality of order takers are divided into internal order takers belonging to the administrator of the WEB ordering system and external order takers belonging to persons other than the administrator of the WEB ordering system. It can also be configured to be separate.

According to the present invention, it is possible to collectively receive return orders for items to be handled that include at least construction machines or construction materials that have been lent from a plurality of contractors. Convenience of return work is improved.

1 is an overall configuration diagram of a web ordering system according to the present invention; FIG. An image diagram of the home screen. Image diagram of the catalog screen. Image diagram of the order details input screen. Image diagram of the reorder screen. Image diagram of reorder selection item details screen. Image diagram of reorder details input screen. Image diagram of the return screen. Image diagram of repair loss screen. An image diagram of the repair lost selected item details screen. Image diagram of the repair loss input screen. An image diagram of an electronic cart screen. An image diagram of the order list display field and the order chat screen after order completion. Image diagram of the operation list screen. An image diagram of an inquiry screen. An image diagram of an inquiry list display field and an inquiry chat screen after an inquiry is completed. The whole block diagram of the WEB ordering system which concerns on Example 2. FIG. FIG. 11 is an image diagram of an operation list screen according to the second embodiment; FIG. 11 is an image diagram of a return screen according to the second embodiment; Image diagram of the order status list screen.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

<1> Overall configuration (Fig. 1)
FIG. 1 is an overall configuration diagram of the WEB ordering system according to this embodiment.
The WEB ordering system shown in FIG. be configured to allow

<1.1> Orderer side terminal (Fig. 1)
The orderer-side terminal B is a terminal used by the person in charge (orderer) on the ordering side, and uses an information processing terminal such as a personal computer, a smartphone, or a tablet that can be connected to the Internet.
The orderer can use the orderer-side terminal B to access and log in to the website managed and operated by the order management device A, and perform various ordering operations.

(Fig. 1)
<1.2> Contractor side terminal (Fig. 1)
The contractor side terminal C is a terminal used by the person in charge (contractor) on the order receiving side, and similar to the orderer side terminal B described above, information that can be connected to the Internet, such as a personal computer, a smartphone, or a tablet. Use a processing terminal.
Using this orderer-side terminal B, the orderer accesses the system managed and operated by the order management device A with the authority of the orderer, and responds to the ordering work by the orderer.

<1.3> Order management device (Fig. 1)
The order management device A is configured using an information processing device, and functions as a web server, an application server, a database server, etc. using a storage medium such as a CPU, a RAM, and an HDD provided inside the information processing device. have
In this embodiment, the order management device A includes a home screen display unit 10, a first lending order unit 20, a second lending order unit 30, a return order unit 40, a repair and damage order unit 50, and an order execution unit 60. Prepare and configure.
Each of these processing units is configured to execute each function by a program installed in hardware.
Details of the function of each processing unit constituting the order management apparatus A will be described below.

<2> Home screen display (Fig. 1, Fig. 2)
The home screen display unit 10 is a program that executes the function of displaying the home screen when the orderer logs in to the website that provides the ordering service according to the present invention.
FIG. 2 shows an image diagram of the home screen E. As shown in FIG.
The home screen E appropriately displays an image or text embedded with a link (hyperlink) having a URL for transitioning to various screens.
In this embodiment, the first link 11, the second link 12, the third link 13, the fourth link 14, the sixth link 16, and the seventh link 17 are embedded in the home screen E, respectively. , 6 image buttons are arranged.
Furthermore, at the bottom of the six image button screens, there are two types of display columns (an order list display column E1, an inquiry list A display field E2) is arranged.
Each of these links is also displayed on the global navigation E3 arranged on the upper part of the home screen E in a format embedded in text.
This global navigation E3 is a menu display column that is constantly displayed on various screens transitioning from the home screen E, and it is possible to move to various screens without returning to the home screen E.

<2.1> First link (transition to catalog screen) (Figs. 2 and 3)
A first link 11 is a hyperlink for transitioning to a catalog screen F (FIG. 3) on which products to be handled including at least construction machines or construction materials can be browsed.
On the home screen E shown in FIG. 2, the first link 11 is embedded in the image data including the text "Catalog Order Select from General Catalog".

<2.2> Second link (transition to reorder screen) (Figs. 2 and 5)
The second link 12 is a hyperlink for transitioning to a reorder screen H (FIG. 5) displaying a reorder list H1 consisting of a list of items handled included in the orderer's order history.
In the home screen E shown in FIG. 2, the second link 12 is embedded in the image data including the text "reorder, select from previous orders".

<2.3> Third link (transition to return screen) (Fig. 2, Fig. 8)
The third link 13 transitions to a return screen K (Fig. 8) on which a return list K2 can be browsed, which is a list of items currently on loan to the orderer with a return instruction check box K1. It is a hyperlink for
On the home screen E shown in FIG. 2, the third link 13 is embedded in the image data including the text of "Return, batch selection is convenient!".

<2.4> Fourth link (transition to repair lost list screen) (Fig. 2, Fig. 9)
The fourth link 14 is a hyperlink for transitioning to a repair/damage screen L (FIG. 9) on which a repair/damage specification list (L1) consisting of a list of items on loan to the orderer can be browsed. .
In the home screen E shown in FIG. 2, the fourth link 14 is embedded in the image data including the text "repair/destruction contact repair/destruction".

<2.5> Fifth link (transition to arrangement chat screen) (Figs. 2 and 13)
The fifth link 15 is a hyperlink for transitioning to a chat screen (arrangement chat screen P (FIG. 13)) with the order-receiver side for each order information being arranged.
Although illustration is omitted in the home screen E shown in FIG. 2, a fifth link is added to the text described in the column titled "orders being arranged" (ordering list display column E1). 15 is embedded.
As for the text in which the fifth link 15 is embedded, the type of order information being arranged (reorder, return, loss of repair), the name of the product to be handled, and the like are selected.

<2.6> Sixth link (operation list screen) (Figs. 2 and 14)
A sixth link 16 is a hyperlink for transitioning to an operation list screen Q (FIG. 14) on which an operation list consisting of a rental list displaying items currently on loan to the orderer can be browsed.
In the home screen E shown in FIG. 2, the sixth link 16 is embedded in the image data including the text "operation list: list of rental machines".

<2.7> Seventh link (inquiry screen) (Fig. 2, Fig. 15)
A seventh link 17 is a hyperlink for transitioning to an inquiry screen R (FIG. 15) capable of accepting input of inquiry information and attachment of data such as a photograph image by an orderer.
In the home screen E shown in FIG. 2, the seventh link 17 is embedded in the image data including the text "Inquiry, consultation on machine selection, etc.".

<2.8> Eighth link (inquiry chat screen S) (Fig. 2)
The eighth link 18 is a hyperlink for transitioning to an inquiry chat screen S prepared for each inquiry.
Although illustration is omitted in the home screen E shown in FIG. A link 18 is embedded.
The text in which the eighth link 18 is embedded is selected from the subject of the inquiry.

<3> First lending order department (Fig. 1)
The first lending order unit 20 is a program that executes a function of storing a lending order for the product selected by the orderer via the catalog screen F displayed by selecting the first link 11 in an electronic cart. is.

<3.1> Catalog screen (Fig. 3)
FIG. 3 is an image diagram of the catalog screen F. As shown in FIG.
A catalog screen F is a screen displayed by selecting the first link 11 .
In this embodiment, the catalog screen F has a category field F1, a product field F2, and a search field F3. The category field F1 is arranged on the left side of the screen, the product field F2 is arranged in the center of the screen, and the search field F3 is placed on the upper right side of the screen.
In the catalog screen F in the initial state, which is displayed immediately after the selection of the first link 11, products to be handled that meet predetermined conditions, such as a large number of items to be handled, are preferentially displayed in the product field F2.
The category column F1 is hierarchized for each category of products to be handled, and by appropriately selecting a target category, the products belonging to that category are displayed in the product column F2.
A hyperlink that transitions to an order detail input screen G (FIG. 4) for the product to be handled, which will be described later, is embedded in the image or text of the product to be handled displayed in the product field F2.

<3.2> Order details input screen (Fig. 4)
FIG. 4 is an image diagram of the order details input screen G. As shown in FIG.
The order details input screen G displays an order details field G1 in which an image of the product to be handled, the selection of the number of orders, and a memo can be entered, and an add button G2 for saving the entered order details to the electronic cart. ing.
When the add button G2 is selected by the orderer, the first lending order unit 20 temporarily saves the lending order for the product to be handled in the electronic cart.

<4> Second lending order department (Fig. 1)
The second lending order unit 30 electronically sends a re-lending order for the product selected by the orderer via the re-order screen H displayed by selecting the second link 12 displayed on the home screen E. This is the program that executes the save to cart function.

<4.1> Reorder screen (Fig. 5)
FIG. 5 is an image diagram of the reorder screen H. As shown in FIG.
The reorder screen H is a screen displayed by selecting the second link 12 .
The reorder screen H is provided with at least a reorder list H1 in which products for which orders have been placed by orderers in the past are listed.
This "order history" is not limited to the information of orders placed by the orderer in the past using the WEB ordering system according to the present invention, but may include information of orders placed by telephone, FAX, etc., which has been conventionally performed, and is not particularly limited. do not.
In the text of the handling item listed in the reorder list H1, a hyperlink is embedded that transitions to the reorder selection item detail screen I (FIG. 6) that displays the details of the selected handling item.

<4.2> Reorder Selected Item Detail Screen (Fig. 6)
FIG. 6 is an image diagram of the reorder selection item detail screen I. As shown in FIG.
In the reorder selection item detail screen I, a detailed column of the selected handling item is displayed in the center of the screen, and a decision button I1 for the selected handling item is arranged at the bottom of the screen.
A hyperlink that transitions to the reorder details input screen J for the item to be handled is embedded in the confirmation button I1.

<4.3> Reorder details input screen (Fig. 7)
FIG. 7 is an image diagram of the reorder details input screen J. As shown in FIG.
The reorder details input screen J has a reorder details input field J1 in which an image of the product to be handled, the selection of the number of orders, and a memo can be entered, and an add button J2 for saving the entered order details to the electronic cart. is displayed.
When the add button J2 is selected by the orderer, the second lending order unit 30 once saves the re-lending order of the handled item in the electronic cart.

<5> Return order section (Fig. 1)
The return order unit 40 executes a function of storing, in an electronic cart, the return order of the goods on loan selected by the orderer via the return screen K displayed by selecting the third link 13. It's a program.

<5.1> Return screen (Fig. 8)
FIG. 8 is an image diagram of the return screen K. As shown in FIG.
The return screen K is a screen displayed by selecting the third link 13 .
In the center of the return screen K, there is arranged a return list K1 in which a check box for instructing return is added to the lending list consisting of a list of items being lent out, and an add button K2 is arranged at the bottom of the screen. .
Selection of the product to be returned is performed by checking the check box of the product.
Therefore, on the return screen K, a plurality of items to be returned can be collectively selected from the return list K1.
When the add button K2 is selected by the orderer, the return order unit 40 saves the return order of the handled item in the electronic cart.

<6> Repair Loss Order Section (Fig. 1)
The lost-repair order section 50 has a function of saving in an electronic cart the lost-repair order for the item on loan selected by the orderer via the lost-repair screen displayed by selecting the fourth link 14. is the program to run.

<6.1> Repair lost screen (Fig. 9)
FIG. 9 is an image diagram of the repair lost screen L. As shown in FIG.
The repair lost screen L is a screen displayed by selecting the fourth link 14 .
The repair/destruction screen L is provided with at least a repair/destruction designation list L1 consisting of a list of items to be handled that are currently on loan.
In the text of the handling item listed in the list L1 for specifying repair and loss, a hyperlink is embedded that transitions to the repair and loss selected item detail screen M (Fig. 10), which displays the details of the selected handling item. there is

<6.2> Repair Lost Selected Item Detail Screen (Fig. 10)
FIG. 10 is an image diagram of the repair lost selected item detail screen M. As shown in FIG.
On the repair lost selected item detail screen M, a detailed column of the selected handling item is displayed in the center of the screen, and a confirmation button M1 for the selected handling item is arranged at the bottom of the screen.
A hyperlink that transitions to the repair/loss entry screen N for the item to be handled is embedded in the confirmation button M1.

<6.3> Repair loss input screen (Fig. 11)
FIG. 11 is an image diagram of the repair/damage input screen N. As shown in FIG.
The repair-destroyed input screen N is a screen displayed by selecting the enter button M1 on the repair-destroyed selected item detail screen M. FIG.
In the center of the repair/loss input screen N, a detailed column of the selected handling item, selection of repair request/loss notification, selection of quantity, etc., and a free entry memo column, and an add button N1 are arranged.
When the add button N1 is selected by the orderer, the repair and loss order unit 50 temporarily saves the repair and loss order for the selected product in the electronic cart.

<7> Order Execution Unit (Fig. 1)
The order execution unit 60 is a program that executes a function of processing the lending order, the re-lending order, the return order, and the repair and destruction order saved in the electronic cart as one piece of order information.

<7.1> Electronic cart screen (Fig. 12)
FIG. 12 is an image diagram of the electronic cart screen O. As shown in FIG.
The electronic cart screen O is displayed when a hyperlink embedded in the text of "cart" included in the global navigation E3 of the home screen E is selected.
In addition, the electronic cart screen O may be displayed when saving to the electronic cart is executed by selecting the add button G2, J2, K2, or N1.
On the electronic cart screen O, the orders saved in the electronic carts by the first lending order section 20, the second lending order section 30, the return order section 40, and the repair and destruction order section 50 are displayed. A list column O1, an order details input column O2 for entering order details such as delivery date, usage period, delivery location, etc., and an order button O3 for confirming the order details are arranged.
When the order button O3 is selected by the orderer, the order execution unit 60 collectively processes each order as one unit of order information, and the order is completed.

<8> When order is completed (Fig. 13(a))
When an order is executed by the order executing section 60, a text regarding the contents of the order is displayed in the on-order list display field E1 displayed on the home screen E described with reference to FIG.
FIG. 13(a) is a display image of the on-order list display field E2, which is a part of the home screen E. FIG.
The text displayed in the on-hand list display field E2 displays the name of the handling item for the lending order via the first link 11, and the characters "reorder" for the re-lending order via the second link 12. For a return order via the third link 13, the word "return" is displayed, and for a repair and destruction order via the third link 13, the word "repair/destroy" is displayed.
Therefore, referring to the text shown in FIG. 13(a), it can be seen that the return order, blower rental order, repair and loss order, and reorder are collectively processed ordering information.
Embedded in this text is a fifth link 15 that transitions to the arrangement chat screen P (FIG. 13(b)) related to the order information, which will be described later.

<9> Arrangement chat screen (Fig. 13(b))
FIG. 13(b) is an image diagram of the chat screen P for arrangement.
The arrangement chat screen P is a screen displayed by selecting the fifth link 15 from the arranged list display field E2.
The arrangement chat screen P is provided with a message input field that can be input by the orderer, and below it is a chat field that displays the message from the orderer and the message from the orderer in chronological order. It is
For each order information, the orderer can hear and provide detailed information for delivery, etc. in the chat column, so that the orderer's needs can be better met and delivery can be made without mistakes.
In addition, if the order taker in the present invention is the same sales office as the order taker for the telephone order, it is advantageous in that even if the order by telephone and the service concerned are used together, there will be no inconsistency in business recognition.

<10> Operation list screen (Fig. 14)
FIG. 14 is an image diagram of the operation list screen Q. As shown in FIG.
The operation list screen Q is a screen displayed by selecting the sixth link 16 .
The operation list screen Q is a screen on which a list of products already on loan is displayed in a list format.
It should be noted that the list displayed on the operation list screen Q is set so that it is not possible to specify the return or reorder of the handling item.
Therefore, although items displayed on the return screen K, the repair lost screen L, and the operation list screen Q are substantially the same, each screen is individually prepared according to the contents that the orderer wants to carry out. It is designed to be highly convenient for the orderer in that it is

<11> Inquiry screen (Fig. 15)
FIG. 15 is an image diagram of the inquiry screen R. As shown in FIG.
The inquiry screen R is a screen displayed by selecting the seventh link 17 .
On the inquiry screen R, input fields such as the orderer's name, contact information, subject, inquiry content, etc., an attach button R1 for uploading an image file, etc., and a send button R2 are arranged.
By selecting this transmission button R2, the content of the inquiry is transmitted to the order management device A, and the order management device A notifies the terminal C of the order-receiver side that the inquiry has been received.

<12> Completion of inquiry (Fig. 16(a))
After the inquiry is completed, text listed for each inquiry is displayed on the home screen E in the pending inquiry list display field E2.
This text can use the subject entered on the inquiry screen R, and the above eighth link 18 is embedded.

<13> Inquiry chat screen (Fig. 16(b))
FIG. 16 is an image diagram of the inquiry chat screen S. As shown in FIG.
The inquiry chat screen S is a screen displayed by selecting the eighth link 18 .
Since the inquiry chat screen S has the same configuration as the arrangement chat screen P described in <9> above, detailed description thereof will be omitted.

<14> Others Note that the layout of various screens can be appropriately changed depending on the type of the orderer-side terminal B (PC, smartphone, tablet, etc.), the size of the display, and the like.
Therefore, the layout of each item on various screens in the present invention is not limited to the contents described in the present embodiment.

<15> Summary As described above, according to the WEB ordering system according to the present embodiment, at least one of the following effects can be obtained.
(1) Since there are various ordering methods from the orderer side from the home screen, the ordering work can be performed in a more preferable manner for the orderer.
(2) On each order screen, the orderer can execute the order with the details that are as specific as possible, so that the order receiver can confirm the details of the order more efficiently by replying after that. be able to.
(3) Lending orders, re-lending orders, return orders, and repair and loss orders can be combined and placed at the same time, improving the efficiency of ordering work.
(4) Since the lending order can be placed again from the order history, the ordering work efficiency of the orderer is improved.
(5) From the list of items that the orderer has rented, instructions and communication regarding the return, repair, and loss of items can be executed as if it were an order. person can be contacted.
(6) Communication between the orderer and the order taker can be executed on the chat screen from the order by the orderer until the details of the order are confirmed. In addition, on the chat screen, communication can be achieved in various ways such as text and photo attachment, so orders can be placed without mistakes.
(7) Since both parties can browse the response history in the chat, it is easy to grasp the process up to the finalization of the order.
(8) Since the orderer can check the list of items that have been lent out, it contributes to checking the current status and improving the efficiency of the return procedure.
(9) By accepting attachments of data such as photographic images from the orderer side, it becomes easier for the orderer side to identify the target of the inquiry.
(10) By attaching data such as photographic images from the contractor side, it is possible to give a concrete and clear answer to the contractor side.

Next, an example in which the return function of the WEB ordering system described in the first embodiment is expanded will be described.

<1> Overall configuration (Fig. 17)
The overall configuration of the WEB ordering system according to this embodiment will be described with reference to FIG.
The WEB order system shown in FIG. 17 comprises at least an order management device A, an orderer side terminal B, and a contractor side terminal C, as in the first embodiment.
The order management device A includes the home screen display unit 10, the first lending order unit 20, the second lending order unit 30, the return order unit 40, the repair and damage order unit 50, and the order execution unit 60 described in the first embodiment. In addition, it further comprises an operation data acquisition section 70 and an order notification section 80 .
Details of the new processing units (operation data capturing unit 70 and order notification unit 80) will be described below.

<2> Operation Data Capture Unit (Fig. 17)
The operation data importing unit 70 is a program having a function capable of importing operation data owned by at least some of the plurality of contractors into the WEB ordering system according to the present invention.
Operation data consists of information such as the order status and lending status of the products handled by each orderer managed by the contractor side, especially the list information of the products currently on loan to the orderer. there is
The operation data to be handled by the operation data importing unit 70 is mainly not the operation data prepared by the person who is the administrator of this system (internal contractor), but the function of this system is used only for accepting return orders. It may be operation data prepared by a party (external contractor).
The operation data acquisition work by the operation data acquisition unit 70 may be in the form of automatically acquiring the operation data provided by each contractor, or may be in the form of manual acquisition by the system administrator. good.
Further, the frequency of operation data acquisition by the operation data acquisition unit 70 can be appropriately designed such as once a day.

<2.1> Operation list screen (Fig. 18)
FIG. 18 is an image diagram of the operation list screen Q in the second embodiment.
Compared with the operation list screen Q shown in Example 1 (FIG. 14), in this example, contractor information is newly added as an item of "company name" to the item of the list of items already on loan. It is
With this operation list screen Q, the orderer can confirm the items in operation and the contractor who is the lending source in association with each other.

<3> Order notification section (Fig. 17)
The order notification unit 80 is a program that executes a function of notifying the person receiving the order for the product related to the return order processed by the order execution unit 60 of the details of the return order.
In the order management device A, contact information such as an e-mail address is recorded in advance for each orderer. Notify you of the contents of your order.
The presence or absence of notification by the order notification unit 80 and the content of the notification may be freely arranged for each order receiver.
The orderer who receives the notification from the order notification unit 80 logs in to this web ordering system with the authority of the orderer side, confirms the order details for each order number, and chats with the orderer using the arrangement chat screen P. be able to.

<4> Image of Use Next, the process of collectively placing a return order for a plurality of contractors using the WEB ordering system according to the present embodiment will be described.

<4.1> Designation of return items (Fig. 19)
FIG. 19 is an image diagram of a return screen K according to the second embodiment.
On the return screen K, similarly to the operation list screen Q described above, "company name", which is information on the contractor, is included in the item of the list of items already on loan.
As explained in the first embodiment, the items to be returned can be selected by checking the check boxes of the items to be returned. You can select multiple items to be returned at once.
When the add button K2 is selected by the orderer, the return order unit 40 saves the return order of the handled item in the electronic cart.

<4.2> Execution of return order The order processing of the handling items stored in the electronic cart in the order execution unit 60 is the same as that of the first embodiment, and detailed description thereof will be omitted.
In addition, if different orderers are mixed in the products that have been ordered to be returned in a lump, the order execution unit 60 divides the order information for each orderer and assigns different order numbers. is preferred.

<4.3> Order status list screen (Fig. 20)
FIG. 20 is an image diagram of the order status list screen T. As shown in FIG.
The order status list screen T is a screen displayed by selecting a link embedded in the characters "order status" displayed on the global navigation E3 of the home screen E shown in FIG.
On the order status list screen T, the text of the order details is displayed for each order number given by the order execution unit 60. In this text, the order chat screen P related to the order information described in the first embodiment is displayed. A fifth link 15 transitioning to is embedded.
Since the communication between the orderer and the orderer using the arrangement chat screen P displayed by selecting the fifth link 15 is the same as in the first embodiment, the description is omitted.

<5> Processing after completion of return arrangement After that, for the handling product for which the orderer's side has completed the return processing arrangement, it will be deleted by the following processing, etc., and will be displayed on the operation list screen Q that can be viewed by the orderer. is not displayed.

(Processing example 1) Deletion processing on the supplier side If the supplier has the authority to access the database of the WEB ordering system (i.e. internal supplier), the target handling item is deleted from the database. By doing so, the corresponding handling item is deleted from the list of the operation list.

(Processing example 2) Reloading of operation data By periodically importing the latest operation data for which the target handling item has been deleted in the contractor's in-house system by the operation data capturing unit 70 again, the corresponding handling item is deleted from the operation list.

<6> Summary As described above, according to the WEB ordering system according to the present embodiment, at least one of the following effects can be obtained.
(1) A web order system with different orderers for each orderer, as it is possible to collectively accept return orders for items that include at least construction machinery or construction materials that have been lent from multiple orderers. There is no need to access or contact individually.
(2) For small orderers, it is sufficient to periodically provide operation data with each orderer to the WEB ordering system according to the present invention without developing a large-scale system in-house. A more convenient service can be provided to the orderer without requiring much labor.

In the WEB ordering system of the present invention, the order management device A described above may be configured using a plurality of information processing devices, and at least one of the processing units described above may be It may be configured to be executed by a dedicated application installed in the side terminal C. FIG.

In addition, in the WEB ordering system of the present invention, those who belong to the administrator of this WEB ordering system, which is assumed in the second embodiment, are divided into internal contractors and external contractors belonging to other than the administrator of this WEB ordering system. In addition to the mode in which operation data is periodically taken in only from the supplier, the administrator of this WEB ordering system is the platform provider, all the contractors are positioned as external contractors in Example 2, and each external contractor It is also possible to adopt a mode in which it is possible to place a cross-sectional return order for each contractor by periodically retrieving operation data from.

A: order management device B: orderer side terminal C: order taker side terminal 10: home screen display units 11 to 18: first link to eighth link 20: first lending order unit 30: second lending Order unit 40: Return order unit 50: Repair and loss order unit 60: Order execution unit 70: Operation data capture unit 80: Order notification unit B: Orderer side terminal C: Contractor side terminal D: Network E: Home screen E1 : Arranging list display field E2: Inquiry list display field E3: Global navigation F: Catalog screen F1: Category field, F2: Product field, F3: Search field G: Order details input screen G1: Order details field, G2: Add Button H: Reorder screen H1: Reorder list I: Reorder item details screen I1: Confirm button J: Reorder detail input screen J1: Reorder detail input field J2: Add button K: Return screen K1: Return list K2: Add button L: Repair loss screen L1: Repair loss specification list M: Repair loss selection details screen M1: Confirm button N: Repair loss input screen N1: Add button O: Electronic cart screen O1: Order list field, O2 : Order details input field, O3: Order button P: Arrangement chat screen Q: Operation list screen R: Inquiry screen R1: Attachment button, R2: Send button S: Inquiry chat screen T: Arrangement status list screen

Claims (4)

A WEB ordering system that is accessible from at least a terminal used by an orderer and can collectively accept return orders for items to be handled that include at least construction machines or construction materials lent by a plurality of orderers,
comprising at least an operation data acquisition unit, a return order unit, an order execution unit, and an order notification unit;
The operation data acquisition unit is
having a function capable of importing operation data consisting of a list of the handling items currently on loan to the orderer held by at least some of the plurality of orderers,
The return order department
a function of saving, in an electronic cart, a return order for the product selected by the orderer from a return screen displaying a return list in which a return instruction check box is added to the list of operation data;
The order execution unit
Having a function of processing the return order saved in the electronic cart together with other orders saved in the electronic cart as one piece of order information,
The order notification unit
characterized by having a function of notifying the contractor of the product related to the return order processed by the order execution unit of the contents of the return order,
Web ordering system. further comprising a home screen display unit and a first lending order unit,
The home screen display unit
a first link that transitions to a catalog screen that displays the products handled;
a third link that transitions to the return screen of the orderer;
has a function of displaying on the terminal used by the orderer a home screen that displays at least
The first lending order department
having a function of saving, in an electronic cart, a rental order for the product selected by the orderer via the catalog screen;
The order execution unit
Having a function of processing the lending order and the return order saved in the electronic cart as one piece of order information,
characterized by
The web ordering system according to claim 1. further comprising a second lending order unit;
The home screen display unit
a second link that transitions to a reorder screen displaying a reorder list consisting of a list of the items handled included in the order history of the orderer;
further display the home screen on the terminal used by the orderer,
The second lending order department
having a function of saving, in an electronic cart, a re-lending order for the product selected by the orderer via the re-order screen;
The order execution unit
Having a function of processing the lending order, the re-lending order and the return order saved in the electronic cart as one piece of order information,
characterized by
The web ordering system according to claim 2. the plurality of contractors,
An internal contractor belonging to the administrator of this WEB ordering system,
External contractors who belong to other than the administrator of this web ordering system,
characterized by being separated from
The web ordering system according to any one of claims 1 to 3.

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