JP2023050646A - System and method for managing facility's customer information - Google Patents

Abstract

To provide a system for managing facility's customer information adapted to efficiently and appropriately gather a satisfaction degree, etc. of customers, such as of a facility entirety or individual store, in a parking lot installed together with or nearby a facility, such as a large-scaled shopping mall.SOLUTION: A system for managing facility's customer information includes an entrance camera 150 that is set up at an entrance of a parking lot of a facility and to take an entering image including a vehicle number of a vehicle entering the parking lot. At or before exiting of the vehicle from the parking lot, fee settling means is caused to display a vehicle-number input screen for a user of an exiting vehicle to input a vehicle number, so that an entering image including the vehicle number inputted through the vehicle-number input screen is searched from among entering images stored. After the vehicle number is inputted through the vehicle-number input screen, the fee settling means is caused to display a questionnaire survey screen. After an answer is inputted to the questionnaire survey screen, the fee settling means is caused to display an entering-image selecting screen for the user to select an entering image searched.SELECTED DRAWING: Figure 11

Description

The present invention relates to a facility customer information management system and facility customer information management method suitable for surveying customer satisfaction of facilities such as large-scale shopping malls.

There is a demand for a questionnaire collection method that can accurately acquire customer satisfaction levels and the like at low cost without manpower.

Japanese Patent Laid-Open No. 2002-100002 discloses a questionnaire method and device for displaying and collecting questionnaires on products purchased by consumers at the same time as product purchase registration and settlement. A technology is disclosed that reads the attached product code, retrieves the questionnaire contents from the questionnaire file that stores the product code and the questionnaire contents of the product, outputs them visually, and totalizes the answer results to the questionnaire for each product code. .

In Patent Document 2, a questionnaire response input device is installed in a parking lot in order to obtain answers that accurately reflect the respondents' intentions at low cost without manpower and to immediately obtain questionnaire results. , a technology configured by connecting a processing device that processes the content of responses with a communication line is disclosed, an example of configuring the response input device by combining it with a parking lot usage fee adjustment machine, and a facility based on the presence or absence of questionnaire responses It also mentions raising the response rate of the questionnaire by changing the usage fee.

Japanese Patent No. 3189465 Japanese Patent Application Laid-Open No. 2001-312574

With the technology of Patent Document 1, it is possible to display and collect questionnaires about products at the same time as the product purchase process (settlement). , and about the satisfaction level of stores and facilities where products are purchased, there is no mention of a solution for collecting them at an appropriate time.

In addition, with the technology of Patent Document 2, it is true that questionnaire responses can be entered at parking lot usage fee adjustment machines, and the response rate can be expected to be improved by changing fees in order to increase the response rate of the questionnaire. There is no mention of who should bear the cost when the usage fee is reduced with the input.
Furthermore, by providing a questionnaire response input function to the parking lot charge adjustment machine, no consideration is given to countermeasures against the adverse effect of increasing congestion during normal charge adjustment.

The present invention has been made in view of the above-mentioned actual situation. The purpose is to collect awareness and trends efficiently and accurately.

1) In order to solve the above problems, a facility customer information management system according to one aspect of the present invention includes:
A facility customer information management system comprising an entrance camera and a parking lot management device,
The entrance camera is installed at the entrance of the parking lot of the facility, and captures an entrance image including the vehicle number of the vehicle entering the parking lot,
The parking lot management device
storing the captured entrance image;
When or before leaving the parking lot of the vehicle, causing the fee settlement means to display a vehicle number input screen for allowing the user of the vehicle to enter the vehicle number of the vehicle leaving the parking lot;
retrieving an entrance image including the vehicle number input from the vehicle number input screen from among the stored entrance images;
displaying a questionnaire survey screen on the fee settlement means after the vehicle number is input on the vehicle number input screen;
After the answer to the questionnaire survey screen is input, the fee settlement means is caused to display an entrance image selection screen for allowing the user to select the retrieved entrance image.

According to 1) above, since the questionnaire survey screen is displayed when the user leaves the vehicle from the parking lot, the questionnaire survey can be reliably executed.

2) The facility customer information management system according to 1 above,
When the charge settlement means is a charge settlement machine connected to the parking lot management device and installed in the parking lot, the questionnaire survey screen is displayed on the charge settlement machine. , When the mobile terminal is capable of communication connection with the parking lot management device, the facility customer information management system is displayed on the mobile terminal.

According to 2) above, the questionnaire survey screen is displayed regardless of whether the charge adjustment means is a charge adjustment machine installed in a parking lot or a mobile terminal of the user, which enhances convenience for the user.

3) The facility customer information management system according to 1 or 2 above,
further comprising a customer database for storing customer information of the facility;
The customer information is associated with the vehicle number of the vehicle entering the parking lot and questionnaire identification information indicating the contents of the questionnaire answered by the user of the vehicle,
The facility customer information management system, wherein the parking lot management device configures the questionnaire survey screen by excluding the contents of the questionnaire indicated by the questionnaire identification information associated with the vehicle number input on the vehicle number input screen.

According to the above 3), since the questionnaire survey screen is configured by excluding the questionnaires answered by the user in the past, the questionnaire responses can be appropriately collected.

4) The facility customer information management system according to any one of 1 to 3 above,
The parking lot management device determines the service time according to at least one of the questionnaire identification information associated with the vehicle number input from the vehicle number input screen, the number of questionnaire responses on the day, and the current congestion level of the parking lot. A facility customer information management system that modifies the length and calculates a fee based on said modified service time.

According to 4) above, since the length of service time of the parking lot is changed according to the situation, it is possible to reduce the cost burden of stores and institutions requesting responses to questionnaires. In addition, this is expected to increase the number of requests for questionnaire questions. Moreover, convenience for the user is improved.

5) The facility customer information management system according to any one of 1 to 4 above,
The charge settlement means is the charge settlement machine,
The fee adjustment machine is equipped with a short-range camera that captures an image of the front surface of the fee adjustment machine,
The facility customer information management system, wherein the parking lot management device determines the number of questionnaire questions to be included in the questionnaire survey screen according to the degree of congestion calculated by analyzing the screen imaged by the short-range camera.

According to 5) above, since the number of questionnaire questions can be increased in a non-crowded situation, an increase in the number of questionnaire responses can be expected.

6) The facility customer information management system according to any one of 1 to 4 above,
wherein the charge settlement means is the mobile terminal;
The parking lot management device receives a transmission request for the questionnaire survey screen from the mobile terminal at an arbitrary timing that does not involve payment, in addition to the questionnaire survey screen displayed on the mobile terminal after the vehicle number is input. Then, the facility customer information management system displays a questionnaire survey screen on the mobile terminal.

According to 6) above, when the charge settlement means is a mobile terminal, the questionnaire survey screen can be displayed at an arbitrary timing (a time convenient for the user) that does not involve settlement, so that the number of questionnaire responses can be increased. expected to improve. Moreover, convenience for the user is improved.

7) The facility customer information management system according to any one of 1 to 4 and 6 above,
wherein the charge settlement means is the mobile terminal;
The parking lot management device
Acquiring the position of the mobile terminal at the time when the vehicle number is input on the vehicle number input screen,
determining the number of questionnaire questions to be included in the questionnaire survey screen according to the distance between the obtained position of the mobile terminal and the position of the parking lot or the parking position of the vehicle in the parking lot. Facility Customer Information Management System .

According to 7) above, since the number of questionnaire questions can be changed according to the distance between the location of the user (position of the mobile terminal) and the location of the vehicle (parking position), a questionnaire survey screen with an appropriate number of questions can be constructed. can do.

8) In order to solve the above problems, a facility customer information management method according to one aspect of the present invention includes:
A facility customer information management method executed by a facility customer information management system,
a step of storing an entrance image including a vehicle number of a vehicle entering the parking lot photographed at the entrance of the parking lot of the facility by an entrance photographing means;
a step of displaying a vehicle number input screen for allowing a user of the vehicle to input the vehicle number of the vehicle leaving the parking lot, on the charge settlement means when or before the vehicle leaves the parking lot;
a step of retrieving an entrance image including the vehicle number input from the vehicle number input screen from among the stored entrance images;
a step of displaying a questionnaire survey screen on the fee settlement means after the vehicle number is input on the vehicle number input screen;
a step of causing the fee settlement means to display an entrance image selection screen for allowing the user to select the retrieved entrance image after the answer to the questionnaire survey screen is input.

As described above, according to the present invention, in a parking lot attached to a facility such as a large-scale shopping mall, or in a nearby parking lot, customer satisfaction, etc. of the entire facility or individual stores can be efficiently and accurately evaluated. can be collected.

1 is a schematic diagram showing a configuration example of a facility customer information management system according to one embodiment of the present invention; FIG. It is a block diagram showing an example of composition of a facility information management device concerning one embodiment of the present invention. It is a block diagram showing an example of composition of a parking management device concerning one embodiment of the present invention. 1 is a block diagram showing a configuration example of a fee adjustment machine according to an embodiment of the present invention; FIG. 1 is a block diagram showing a configuration example of a mobile terminal according to an embodiment of the present invention; FIG. FIG. 4 is an explanatory diagram of a database according to one embodiment of the present invention; FIG. 2 is a functional explanatory diagram of a mobile terminal according to one embodiment of the present invention; 1 is a functional explanatory diagram of a parking lot management device according to an embodiment of the present invention; FIG. FIG. 3 is a functional explanatory diagram of the fee adjustment machine according to one embodiment of the present invention; 1 is a functional explanatory diagram of a facility information management device according to one embodiment of the present invention; FIG. FIG. 4 is an explanatory diagram of an operation screen of the fee adjustment machine according to one embodiment of the present invention; FIG. 4 is an explanatory diagram of an operation screen of the fee adjustment machine according to one embodiment of the present invention; FIG. 4 is an explanatory diagram of an operation screen of the fee adjustment machine according to one embodiment of the present invention; FIG. 4 is an explanatory diagram of an operation screen of the mobile terminal according to one embodiment of the present invention; FIG. 4 is an explanatory diagram of an operation screen of the mobile terminal according to one embodiment of the present invention; It is a flowchart which shows an entrance process. It is a flowchart which shows the settlement processing of a charge settlement machine. It is a flowchart which shows the online payment|settlement processing of a portable terminal. 8 is a flowchart showing investigation information generation processing; 7 is a flowchart showing fee type determination processing; FIG. 4 is an explanatory diagram showing charge types; FIG. 4 is an explanatory diagram of a short-range camera image;

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments according to the present invention will be described with reference to the drawings.

<Facility customer information management system>
FIG. 1 is a schematic diagram showing a configuration example of a facility customer information management system according to one embodiment of the present invention.
The facility customer information management system 1000 includes a facility information management device 300, a mobile terminal 200, a parking lot management device 100, an operator PC 400 of the management agency, a settlement server device 500 owned by the settlement agency, and a store terminal 600. .

These terminals and devices are communicably connected to each other via a network. The network is constructed by, for example, the Internet, a wide area communication network, or the like. Any WAN (Wide Area Network), LAN (Local Area Network), or the like may be used in the facility or parking lot, and the protocol for constructing the network is not limited.

The parking lot management device 100 is installed inside or outside the parking lot. The parking lot management device 100 can comprehensively control the operation of each device installed in the parking lot. Also, the parking lot management device 100 can collect various information from each device installed in the parking lot and transmit it to the facility information management device 300 and the like. Also, the parking lot management device 100 can receive various information from the facility information management device 300 and the like and execute various operations.

The mobile terminal 200 is a terminal used by a user (user, customer) who uses a parking lot or facility. A smart phone is typically used as the mobile terminal 200, but it is not limited to this, and various PDAs (Personal Digital Assistants) such as tablet terminals may be used.

The management agency operator PC 400 is used by a management agency operator entrusted by the owner of the facility to manage information on the Web of the facility. For example, the operator responds to daily inquiries, responds to users, and provides information on maintenance work when various devices in the parking lot fail. Also, the operator can accept and register questionnaire information desired by each store in the facility. A PC, a tablet terminal, or the like is used as the operator PC 400 .

In some cases, the facility owner himself/herself manages the facility information management device 300 . In this case, the terminal owned by the owner can function as the operator PC 400 . Also, a management agency entrusted with management work may own the facility information management device 300 and provide the facility information management service and the parking lot online settlement service according to the present embodiment.

The settlement institution is, for example, a bank or a credit company, and executes settlement (settlement) of online shopping and parking fee by bank transfer, credit card settlement, or the like. The facility information management device 300 executes inquiry processing of payment information such as instructions for payment of products through online shopping and instructions for online parking fee payment to the payment server device 500 of the payment institution. Furthermore, the settlement server device 500 of the settlement institution may execute a payment service using electronic money or a code settlement service.

The store terminal 600 is installed at each store that cooperates with a parking lot discount service. For example, it is conceivable that a commercial facility or the like near the parking lot may enter into a tie-up with regard to a discount service, but of course the present invention is not limited to this.

As the store terminal 600, for example, a POS register having a communication function is used. As shown in FIG. 1, a reader 610 is connected to the shop terminal 600 . A reader 610 reads a code image such as a bar code or a QR code (registered trademark) to acquire information stored in the code image. In this embodiment, as the reader 610, a barcode reader capable of reading barcodes attached to products is used. Of course, the specific configurations and types of store terminals and readers are not limited.

Although not shown, the shop may be provided with a guide terminal (kiosk terminal). In addition to the function of displaying floor information of the store, the guidance device may also have the functions of online parking lot settlement and questionnaire input, which will be described later, for affiliated parking lots.

Each store has a person in charge who manages contract conditions with affiliated facilities and discount conditions with affiliated parking lots. Assuming that this is the store owner, the store owner PC may be communicably connected to the network. The store owner's PC may be a notebook PC, a smartphone, or a tablet. Also, the store owner's PC may send a collection request of various questionnaire information to the operator's PC 400 of the management organization.

FIG. 2 is a block diagram showing a configuration example of the facility information management device 300 according to one embodiment of the present invention.
Facility information management apparatus 300 includes control unit 310: CPU (Central Processing Unit), storage unit 320: ROM (Read Only Memory), RAM (Random Access Memory), HDD (Hard Disk Drive), input unit 311, output unit 312. It has the hardware necessary for configuring a computer such as The facility information management device 300 also has an external communication unit 330 for communicating with other devices via a network. As the external communication unit 330, for example, a wireless LAN module such as WiFi (registered trademark) or a communication device such as a modem or router is used. Any computer such as a PC (Personal Computer) is used as the facility information management device 300 .

The facility information management device 300 can provide a guide service and parking lot management service as a facility information management service according to the present embodiment as Web services. In this embodiment, the facility information management device 300 is configured by server devices such as a DB server and a Web/API server, and various databases (DB) are connected to the storage units of these devices.

The DB functions as part of the storage unit 320 and stores various information related to the facility information management service. For example, a customer DB 321, a survey information DB 322, an answer history DB 323, a product information DB 324, and the like are constructed in the DB. In addition, various DBs such as facility guide information DB, online shopping information DB, management information DB, etc. may be constructed.

Various DBs are comprehensively managed by a server (DB server) in the facility information management device 300. For example, registration and withdrawal of customers who use the facility information management service, registration and storage of owner information of shops in the facility. , recording and storage of operating income and expenditure information, etc.

A server (web server) in the facility information management apparatus 300 provides facility information management service and parking lot online settlement service according to the present embodiment, for example, using a WWW (World Wide Web) system. For example, a web server creates various web pages including HTML documents. A web page is embedded with hyperlinks to other web pages and link information (for example, execution file names, URLs, etc.) for executing various processes.

Also, the server (Web/API server) in the facility information management apparatus 300 executes various processes in response to various requests. For example, the Web/API server collects and outputs parking space occupancy information, updates the questionnaire information from the operator terminal of the management organization, and relays totals.

A web page generated by the facility information management device 300 is displayed on the screen by a web browser provided in each device shown in FIG. For example, a user (user, customer) who uses the facility can browse various web pages and use various web applications by operating the mobile terminal 200 .

It should be noted that the facility information management device 300 allows the use of the parking lot without performing predetermined procedures such as membership registration in advance. Therefore, as the configuration and functions of the facility information management device 300, it is possible to omit construction of a member registration DB, management of member registration data, and the like.

FIG. 3 is a block diagram showing a configuration example of the parking lot management device 100 according to one embodiment of the present invention.
The parking lot management device 100 has hardware necessary for configuring a computer, such as a control unit 110: CPU, and a storage unit 120: ROM, RAM, HDD, and the like. Furthermore, a plurality of databases (DBs) are connected to the storage unit 120 . The parking lot management device 100 also has a communication unit 130 for communicating with other devices via a network. As the communication unit 130, for example, a wireless LAN module such as WiFi, or a communication device such as a modem or router is used. Arbitrary computers, such as PC, are used as the parking lot management apparatus 100, for example.

An entrance camera 150, a toll adjustment machine 170 (a plurality of units), and an exit camera 160 are installed in the parking lot. This is a so-called flapless parking lot. The entrance gate 150G and the exit gate 160G can regulate entry/exit of vehicles. Instead of the entrance gate 150G and the exit gate 160G, the present invention can also be applied to a parking lot equipped with a flap device (locking device) or the like for regulating exit from a parking space without payment. be.

As the entrance camera 150 and the exit camera 160, for example, a digital camera equipped with an image sensor such as a CMOS (Complementary Metal-Oxide Semiconductor) sensor or a CCD (Charge Coupled Device) sensor is used. Other types of cameras may be used. In this embodiment, the entrance camera 150 and the exit camera 160 function as a photographing means for photographing an entrance image to the parking lot.

In this case, the entrance camera 150 and the exit camera 160 also function as vehicle detection devices, but separate vehicle detection devices and vehicle detection loop coils may be embedded in the running lane.

A plurality of charge adjustment machines 170 are installed in the premises of the parking lot. The number of installations is determined according to the scale of the parking lot, the maximum number of parking spaces, the number of settlements processed by the charge settlement machine 170 during congestion, and the like. Of course, one unit may be sufficient, and if the parking lot is large, it may be installed for each parking section. In the present embodiment, a plurality of fee adjusting machines 170 are installed at the same place in order to alleviate congestion caused by shop users of the facility.

The fee adjustment machine 170, the entrance camera 150, the exit camera 160, and the parking lot management device 100 are communicably connected to each other via an intra-parking network installed in the premises of the parking lot. Of these, the parking lot management device 100 is connected to the Internet and can communicate with other devices such as the facility information management device 300 and the like. Therefore, each device connected to the parking lot network can communicate with devices on the Internet via the parking lot management device 100 .

The parking lot management device 100 is mainly operated by a parking lot attendant or the like, and executes remote control of each device in the parking lot premises, management of various data stored in the parking lot DB, and the like. In this embodiment, based on the settings and the like input via the parking lot management device 100, each device of the parking lot operates to perform data management and the like.

Various data related to the parking lot are stored in the DB of the parking lot management device 100. For example, the parking lot DB 121, the charge information DB 122, the entrance image DB, the exit image DB, the parking history DB, the contracted car DB, and the shopping information. Any DB such as DB is constructed. Moreover, there may be a case where part of the data stored in the DB of the facility information management device 300 shown in FIG. 1 is shared.

As described above, the parking lot management device 100 can comprehensively control the operation of each device installed in the parking lot. For example, the entrance camera 150 and the exit camera 160 are connected to the parking lot management device 100 and their operations are controlled by the control unit 110 of the parking lot management device 100 .

FIG. 4 is a block diagram showing a configuration example of the charge settlement machine 170. As shown in FIG.
The fee adjustment machine 170 has a CPU 171 , a memory 172 , and an interface 174 connected to these via a bus 173 . The memory 172 is composed of, for example, ROM, RAM, flash memory, etc., and stores various data. Connected to the interface 174 are a touch panel screen 175 , a bill/coin management unit 176 , a speaker 177 , a communication section 179 , a short-range camera 1710 , a card reader/writer 1711 and a receipt printer 1712 . The operation of each block is controlled by a CPU 171 that operates according to a predetermined program.

The touch panel screen 175 is a display device using, for example, liquid crystal, EL (Electro-Luminescence), etc., and displays Web pages related to the facility customer information management service and parking lot management service, various GUIs (Graphical User Interfaces), and the like. and functions as a touch panel type operation unit.

The banknote/coin management unit 176 counts the number of inserted banknotes and coins, and if there is change after settlement, discharges the change. The speaker 177 outputs, for example, voice guidance, alarm sound, music content, and the like.

The communication unit 179 is a communication module for communicating with other devices such as the facility information management device 300 and the parking lot management device 100 via a network. The short-range camera 1710 is a device that captures an image near the charge settlement machine 170 using a CCD system or the like and inputs the image data to the memory 172 .

The card reader/writer 1711 is hardware for reading recorded contents of a magnetic card or RFID card issued to a user or rewriting recorded contents. A device that optically reads a two-dimensional barcode may also be used. The receipt printer 1712 is hardware for printing and outputting receipts or receipts issued after settlement.

FIG. 5 is a block diagram showing a configuration example of a portable terminal 200 of a user (customer) of a facility or a parking lot.
Portable terminal 200 has CPU 201 , memory 202 , and interface 204 connected to these via bus 203 . The memory 202 is composed of, for example, ROM, RAM, flash memory, etc., and stores various data. Connected to the interface 204 are a touch panel screen 205 , an operation button 206 , a speaker 207 , a microphone 208 , a communication section 209 , a short-range wireless communication section 210 , a GPS sensor 211 , and a camera 212 . The operation of each block is controlled by a CPU 201 that operates according to a given program.

The touch panel screen 205 is a display device using, for example, liquid crystal, EL, etc., and functions as a touch panel operation unit, displaying Web pages and various GUIs related to the facility customer information management service and parking lot management service. . Operation buttons 206 are physical buttons such as a power ON/OFF button and a volume up/down button.

The speaker 207 outputs, for example, call voice, voice guidance, alarm sound, music content, and the like. A microphone 208 is used when making a call or inputting an instruction by voice. Camera 212 is a photographing means.

The communication unit 209 is a communication module for communicating with other devices such as the facility information management device 300 and the parking lot management device 100 via a network. A mobile communication system compatible module is used.

The short-range wireless communication unit 210 is a module for performing short-range wireless communication with another device. In this embodiment, an NFC module capable of executing NFC (Near Field Communication) communication is provided. The short-range wireless communication unit 210 enables contactless communication with a device conforming to the NFC standard. In addition, a Bluetooth (registered trademark) module or the like may be provided to receive a beacon signal conforming to the BLE standard transmitted from the beacon device.

The GPS sensor outputs position information of mobile terminal 200 . In addition, a motion sensor such as an acceleration sensor may be mounted. In addition to the position information of the mobile terminal 200, it is possible to detect the state of the customer including the posture, movement, etc. of the mobile terminal 200. FIG.

FIG. 6 is an explanatory diagram of a database according to one embodiment of the present invention.
The parking DB 121 and the fee information DB 122 are managed by the parking lot management device 100 . The parking DB 121 stores the parking number, which is a number that uniquely identifies the order of parking, the date and time of entry, the vehicle number obtained by analyzing the entering image captured by the entrance camera 150, the date and time of settlement, and the settlement fee. . The charge information DB 122 stores the hourly unit price, the maximum charge, the service time upon entry, and the service time upon delivery for each charge type. The service time upon entry is information indicating a predetermined time from entry to application of the hourly unit price. The service time at the time of leaving the garage is information indicating a predetermined time from when the payment is made until when the hourly unit price is applied again before leaving the car.

The customer DB 321 , survey information DB 322 , reply history DB 323 , and product information DB 324 are managed by the facility information management device 300 . In the customer DB 322, the name, registration date, credit information, vehicle number, and the like are stored in association with each member number uniquely assigned to each user. In the survey information DB 322, survey contents, categories, priorities, responses, and the like are linked and stored for each survey number uniquely assigned to each survey. In the response history DB 323, the vehicle number of the user who responded is associated with each survey number and stored. The product information DB 324 stores the product name, product type, and selling price in association with each product number that is uniquely assigned to each product. The product may be a service (service).

<Functions of mobile terminal 200>
FIG. 7 shows an example of the functional configuration of the mobile terminal 200. As shown in FIG.
The mobile terminal 200 has a selection image requesting portion 251 , an online payment requesting portion 252 , a vehicle selecting portion 253 , a code image reading portion 254 , a survey information receiving portion 255 , a survey information input portion 256 and a customer information transmitting portion 257 . These functions are configured by the CPU 201 executing a predetermined program, and the parking lot management method according to this embodiment is realized. Dedicated hardware such as an IC (integrated circuit) may be appropriately used to implement each function.

The online settlement request unit 252 requests the parking lot management device 100 to settle the parking fee via the facility information management device 300 via the Internet. For example, an online payment request is transmitted to the parking lot management device 100 via the facility information management device 300 according to the payment method instructed by the customer.

The selection image requesting unit 251 transmits a selection image transmission request. For example, the customer inputs an operation for displaying the selection image on the mobile terminal 200 . In response to the operation, the selection image requesting unit 251 transmits a selection image transmission request to the parking lot management device 100 via the facility information management device 300 . The specific operation for displaying the selection image, the format of the specific signal (data) transmitted as the transmission request for the selection image, and the like are not limited.

The vehicle selection unit 253 transmits a selection instruction to select an entering vehicle in the selection image. For example, the customer inputs an operation to select an entering vehicle in the selection image on the mobile terminal 200 . In response to the operation, the vehicle selection unit 253 transmits an entry vehicle selection instruction to the parking lot management device 100 via the facility information management device 300 . A specific operation for selecting an entering vehicle, a format of a specific signal (data) transmitted as an instruction to select an entering vehicle, and the like are not limited.

The code image reading unit 254 reads a QR code (registered trademark) or the like on a discount receipt, which will be described later, using the camera of the mobile terminal 200, and requests discount processing.

The survey information receiving unit 255 receives a questionnaire on the screen of the mobile terminal 200 from the facility information management device 300 . The survey information input unit 256 receives responses to the questionnaire and transmits them to the facility information management device 300 .

The customer information transmission unit 257 transmits the member number and the like as customer information to the facility information management device 300 when logged in using the portable terminal 200 .

<Functions of parking lot management device 100>
FIG. 8 shows an example of the functional configuration of the parking lot management device 100. As shown in FIG.
The parking lot management device 100 includes an image management unit 1011, a charge management unit 1012, a vehicle information reading unit 1013, a vehicle information search unit 1014, a facility usage information acquisition unit 1015, a vehicle presence information management unit 1016, a settlement reception unit 1017, and a selection instruction. It has a reception unit 1018 , an entry information transmission unit 1019 , a code reception unit 1021 and a camera control unit 1022 . These functions are configured by the CPU of the control unit 110 of the parking management device 100 executing a predetermined program and cooperating with the hardware resources in the device. A processing method is implemented. A method for installing the program in the parking lot management device 100 is not limited.

The camera control unit 1022 controls operations of the entrance camera 150 and the exit camera 160 . For example, the camera control unit 1022 transmits a shooting trigger signal, and the entrance camera 150 and the exit camera 160 shoot the entering vehicle and the exiting vehicle. An entry image and an exit image are thereby generated.

For the trigger signal, for example, the outputs of the first entrance loop coil and the first exit loop coil (not shown) may be used as trigger signals for the entrance camera 150 and the exit camera 160, respectively. Alternatively, the camera itself may generate a shooting trigger by detecting a moving object.

The image management unit 1011 manages the entrance image captured in the parking lot, and writes or deletes the entrance image information to the in-vehicle image DB 121 . It also manages exit images, and moves images of exited vehicles to a DB that manages histories.

The vehicle information reading unit 1013 extracts vehicle information about the entering vehicle based on the entering image. For example, as the vehicle information, at least part of the vehicle number information, vehicle name information, vehicle body color information, vehicle manufacturer information, and the like are extracted.

At least part of the vehicle license plate number (land transport branch name, classification number, hiragana, 4-digit serial number, etc.) is processed by image processing that extracts a part of the license plate, OCR (Optical Character Recognition) processing, etc. , is readable. Of course any other technique may be used.

Vehicle information and the like may be applied and registered by the user at the time of customer registration, but in the case of non-registration, any algorithm or the like for extracting vehicle information may be used. Machine learning or the like may also be performed. Further, vehicle information inquiry may be performed via the Internet or the like.

As the vehicle information, at least one of at least part of the vehicle number information, vehicle name information, vehicle body color information, vehicle manufacturer information, or information combining these may be extracted as the vehicle information. Of course, other information different from the information listed here may be extracted as vehicle information.

The facility usage information acquisition unit 1015 acquires store usage information including the facility usage status of the user at each store of the facility affiliated with the parking lot. For example, when a user goes shopping at a store A, the shopping information is transmitted from the store terminal 600 to the parking lot management device 100 via the facility information management device 300, and the shopping information transmitted from the store terminal 600 is transmitted to the parking lot management device 100. receive.

<Functions of Toll Settlement Machine 170>
FIG. 9 shows an example of the functional configuration of the charge adjustment machine 170. As shown in FIG.
The fee settlement machine 170 is configured to include a selection image requesting portion 1721 , a vehicle selection portion 1722 , a code image reading portion 1723 , a survey information receiving portion 1724 , a survey information input portion 1725 and a settlement processing portion 1726 .

The selection image requesting unit 1721 transmits a selection image transmission request. For example, the customer inputs an operation for displaying a selection image on the touch panel screen 175 of the fee settlement machine 170 . In response to the operation, the selection image requesting unit 1721 transmits a selection image transmission request to the parking lot management apparatus 100 . The specific operation for displaying the selection image, the format of the specific signal (data) transmitted as the transmission request for the selection image, and the like are not limited.

The vehicle selection unit 1722 transmits a selection instruction to select an entering vehicle in the selection image. For example, the customer inputs an operation for selecting an entering vehicle in the selection image on the touch panel screen 175 of the fare adjustment machine 170 . In response to the operation, the vehicle selection unit 1722 transmits an entry vehicle selection instruction to the parking lot management device 100 . A specific operation for selecting an entering vehicle, a format of a specific signal (data) transmitted as an instruction to select an entering vehicle, and the like are not limited.

A code image reading unit 1723 reads a QR code (registered trademark) or the like on a discount receipt, which will be described later, using the short-range camera 1710, and requests discount processing.

The survey information receiving unit 1724 receives questionnaires from the facility information management device 300 via the parking lot management device 100 . The survey information input unit 1725 receives responses to the questionnaire and transmits them to the facility information management device 300 via the parking lot management device 100 .

The settlement processing unit 1726 processes the charge settlement of the parking fee. The settlement completion transmitting unit 1727 transmits the parking charge settlement completion to the parking lot management apparatus 100 .

A customer detection unit 1728 detects a customer standing in front of the fee adjustment machine 170 and accepts payment. The customer detection unit may function as a congestion determination unit that determines whether or not there is congestion around the front of the fare adjustment machine 170 .

<Functions of Facility Information Management Device 300>
FIG. 10 shows an example of the functional configuration of the facility information management device 300. As shown in FIG.
The facility information management device 300 includes a selection instruction reception unit 3011, a selection image generation unit 3012, a code reception unit 3013, an image transmission unit 3014, an online payment processing unit 3015, a survey information management unit 3016, a customer information management unit 3017, and product information. It is configured to have a management unit 3018 .

Selection instruction accepting portion 3011 accepts a selection instruction transmitted from vehicle selection portion 253 of mobile terminal 200 .

The selection image generation unit 3012 generates a plurality of pieces of entrance image information as selection images to be described later. In this embodiment, the selection image generator 3012 can generate a web page including a selection image.

The code accepting unit 3013 accepts a request for discount processing of charges by a QR code or the like read by the camera 212 of the mobile terminal 200 .

The image transmission unit 3014 transmits the selection image generated by the selection image generation unit 3012 to the mobile terminal 200 . In this embodiment, the image transmission unit 3014 can transmit a web page including a selection image.

In this embodiment, the image transmission unit 3014 transmits the selection image to the mobile terminal 200 based on the selection image transmission request transmitted from the selection image request unit 251 of the mobile terminal 200 . For example, a customer inputs an operation to select a URL associated with a web page containing a selection image. In response to the operation, a transmission request is transmitted from the selection image requesting unit 251 to the parking lot management device 100 via the facility information management device 300 .

The online settlement processing unit 3015 functions as a settlement processing unit that executes settlement of the parking fee for the parked vehicle selected via the mobile terminal 200 of the customer based on the settlement request input via the mobile terminal 200 .

As the survey information management unit 3016, a survey information generation unit, a survey information transmission unit, a survey response reception unit, etc. are added as characteristic functions of the present invention.

As the customer information management unit 3017, a customer information receiving unit, a customer information searching unit, and the like are added.

As the product information management unit 3018, an online shopping information generation unit, facility information provision unit, and the like are added.

Information processing in the configuration of the present embodiment described above will be described below with reference to display screen examples and flow charts. 11 to 13 are examples of display screens of the charge adjustment machine 170, and FIGS. 14 and 15 are examples of display screens of the portable terminal 200. FIG. First, the entry image and survey information will be explained, followed by the entry processing for photographing the entry image and storing it in the database, and the settlement processing when exiting the vehicle. In this embodiment, there are two types of settlement processing: processing by the charge settlement machine 170 and online settlement processing using the portable terminal 200 .

<About entrance image>
FIG. 12B, which will be described later, is a diagram showing an example of entrance image information stored in the entrance image DB. The entry information is information managed by the parking lot. The entrance image DB is a part of the in-vehicle DB 121 .

The entry information includes an entry image ID attached to the entry image and the entry image. It also includes vehicle-related information such as settlement status, entry date and time, exit date and time, vehicle number, and vehicle type and vehicle color. The settlement status is information related to the settlement state of the parking fee. For example, "settled", "unsettled", etc. can be mentioned. (Refer to FIG. 6, vehicle presence DB 121)

The method of specifying the date and time of admission to the parking lot is not limited. In this embodiment, the shooting date and time when the entrance image was taken by the entrance camera 150 is stored as the admission date and time. Of course, when an entrance gate is used, the date and time when the gate is opened, the date and time when the entrance gate is closed after the vehicle has passed, etc. may be stored as the entrance date and time. If a date and time different from the date and time of photography is adopted as the date and time of entry, the date and time of photography may be separately stored as entry information.

Similarly, the method of defining the date and time of entry from the parking lot is not limited. In this embodiment, the shooting date and time when the participating vehicle was shot by the exit camera 160 is stored as the entry date and time. Information on other dates and times may be stored as appropriate entry dates and times. In this case, the date and time when the participating vehicle was photographed may be separately stored as the entry information. Note that if a predetermined condition is satisfied after the entry date and time is stored in the entry information, the information is stored in the history DB.

Vehicle-related information is information including any vehicle information other than the vehicle number. For example, the above vehicle name information, vehicle body color information, vehicle manufacturer information, etc. are stored as vehicle related information.

<Survey information = Questionnaire function>
In the facility customer information management system 1000 of this embodiment, the degree of recognition and satisfaction of customers using the facility, the degree of satisfaction with the service of the store and parking lot, etc. are investigated, and the survey results are sent not only to the facility owner but also to the facility owner. , It has a function to support improvement of customer satisfaction by reviewing by the owner and person in charge of each store.

As a mechanism for presenting various questionnaires to customers from any of a facility, a store, or a parking lot, a Web application that provides questionnaires to customers has been used so far. However, there was dissatisfaction with registering as a member and being asked the same questions over and over again, and it was not possible to efficiently conduct questionnaires and collect responses.

Therefore, in the facility customer information management system 1000 of the present embodiment, first, as shown in FIG. 6, the questionnaire contents are collectively recorded in the survey information DB 322 . In the survey information DB 322, each questionnaire is assigned a unique survey number, and for each survey number, survey content (question text, images, etc.), category (new product, user satisfaction, customer attribute), priority, collected answers is recorded. In the reply history DB 323, the vehicle number of the customer who received the reply is recorded for each survey number.

The customer DB 321 contains items that are input in advance at the time of member registration using a Web application or the like. In the customer DB 321, member numbers (unique numbers generated by the facility customer information management system), names, registration dates (application dates), credit information, vehicle numbers, etc. are recorded in advance.

Although the product information DB 324 is not directly related to the facility customer information management system of the present invention, the product information DB 324 stores stores that do not have physical stores widely used in web applications, etc. It incorporates the mechanism of electronic commerce. In this case, since the system of online payment is always adopted, it is possible to easily introduce online payment for parking fees, which will be described later.

<Entrance process>
FIG. 16 is a flowchart showing entry processing according to one embodiment of the present invention.
Under the control of the parking lot management device 100, it is monitored whether an entering vehicle is detected by the entrance camera 150 (step 101). If an entering vehicle is detected (YES at step 101), an entering image is captured by the entrance camera 150 (step 102).

When the entry of the vehicle is detected (YES at step 103), the entry image and the entry date and time information (current date and time) are transmitted to the parking lot management device 100 (step 104), and the entry processing to the parking lot is completed.

When the parking lot management device 100 receives the entrance image and the entrance date and time information (step 106), it reads the vehicle number from the entrance image by image recognition processing such as OCR (Optical Character Recognition) processing (step 107), converts it into data, and enters the vehicle. Information is generated (step 109) and recorded in the parking DB 121 together with a unique number (a serial number may be used) as a parking number (step 110). The entrance image may also be recorded in the vehicle DB 121, but only the image ID is recorded in the vehicle DB 121, and the entrance image is separately recorded in the image DB together with the image ID.

If the vehicle does not enter after being detected (NO at step 103) and backs out, it is determined that the vehicle has left (YES at step 105), and the process ends.

In addition, in order to confirm whether or not the customer's vehicle has already been registered from the vehicle number converted into data, the customer DB 321 of the facility customer information management device is inquired to extract the membership number from the customer information (step 108). to record.

During the vehicle number reading process described above, an image recognition process for determining vehicle-related information such as the vehicle type and vehicle color may be performed, and the recognition result may be recorded.

<Payment processing by fee payment machine 170>
FIG. 17 is a flow chart showing settlement processing of the fee settlement machine 170 according to one embodiment of the present invention. 11 to 13 are explanatory diagrams of operation screens of the fee adjustment machine 170 according to one embodiment of the present invention.

FIG. 11(1) shows a screen displayed on the touch panel screen 175 when the payment start key on the guidance screen (not shown) is pressed on the fee adjustment machine 170. FIG.
The customer who settles the parking fee on this screen presses the numeric keypad 1752 to enter the 4-digit number of his/her vehicle number in the four square frames 1754 displayed at the bottom of the message display 1751 (step S1). .
When the search button 1753 is pressed by the user, the charge settlement machine 170 simultaneously transmits a vehicle number search request to the parking lot management device 100 and the facility information management device 300 (step S2).
First, when the parking lot management device 100 receives a vehicle number search request (step S12), it searches the vehicle presence DB 121 (step S13), and displays the entering vehicle information of the corresponding four-digit number on each entry image. (step S14).
The charge settlement machine 170 receives the search result (step S3). However, at this time, it may take some time to transmit all the information including the image, such as when there are many targets of the entering vehicle information with the same four-digit number.

Prior to this, when the vehicle number search request is received when the facility information management device 300 transmits the vehicle number search request (step S17), the facility information management device 300 searches the response history DB 323 (step S18). Investigation numbers in which the same vehicle number is recorded are extracted.
Next, the survey information DB 322 is searched (step S19), and from the survey numbers other than the extracted survey number, the survey number is determined in consideration of the priority, etc., and the survey content of the survey number is a text explanation and an answer input control. Data is generated as survey information (step S20).
At the same time, the charge type and the parking charge are determined as charge information. In the initial state, the charge type is set as a plurality of pieces of information that can be selected according to the answers to the survey information, and is transmitted (step S21).
The charge settlement machine 170 receives the investigation information and the charge type information (step S4).

FIG. 11(2) shows the operation screen of the charge settlement machine 170 in this state. On the screen of the touch panel screen 175, a message display section 1751 displays that a vehicle is being searched, and at the same time, a survey information display section 1755 displays a question about the customer's age as a request for cooperation in a questionnaire, A question about the purpose of the visit is displayed. In this example, two questions are presented.

When the user has finished inputting the survey information (YES in step S6), the operation screen shown in FIG. 17562 is displayed (step S7). When the user selects his/her own vehicle from the images, the display screen of the fee adjustment machine 170 shifts to the operation screen shown in FIG. 12(2). On this operation screen, the entrance image display section 1756 enlarges and displays the selected entrance image. When the user presses the "settle this vehicle" key on this operation screen, the fee settlement machine 170 determines that the vehicle selection is confirmed (YES in step S8). First, the response information is transmitted to the facility information management device 300 (step S9), the response information is received by the facility information management device 300 (step S22), the response history DB 323 is updated (step S23), and the facility information management device 300 processing ends.

13(1), the parking fee is displayed in the message display area 1751 next to the entrance image display area 1756 where the selected entrance image is displayed, and the customer's selection is displayed. A charge settlement process is performed according to the settlement method to be used (step S10). When the fee settlement process is completed, the process shifts to FIG. 13(2), an operation key portion 1758 and a time display portion 1757 are displayed, and after a certain period of time, the initial screen is displayed. In addition, the settlement information is transmitted (step S11), the parking lot management device 100 receives the settlement information (step S15), the vehicle presence DB 121 is settled, the settlement fee record is updated (step S16), and all the processes are completed. finish.
It should be noted that in the charge settlement machine 170, the message "Leave the car within 10 minutes" displayed on the operation screen of FIG.
Details of this will be described later.

<Participation process>
Although not shown, the exit camera 160 captures an image of the vehicle leaving the garage within the service time at the time of leaving the garage, rewrites the contents of the vehicle inventory DB 121 to the history DB, and ends the process. If the vehicle leaves the parking lot beyond the service time at the time of leaving the parking lot, or if an image of a vehicle leaving the parking lot without paying the fee is captured, the information is rewritten in the non-cleared parking DB (not shown).

The information processing executed by each device included in the facility customer information management system 1000 from when the vehicle enters the parking lot to when it leaves the parking lot described above may be integrated or separated. In this embodiment, the information processing (DB search, etc.) executed by the facility information management device 300 may be executed by the parking lot management device 100 .

The above is an embodiment in which the charge settlement device 170 is used as the charge settlement means. An embodiment in which the mobile terminal 200 is used as the charge settlement means and the processing of online settlement is executed will be described below.

<Online payment processing by mobile terminal>
FIG. 18 is a flow chart showing online settlement processing of the mobile terminal 200 according to one embodiment of the present invention. 14 and 15 are explanatory diagrams of operation screens of the mobile terminal 200 according to one embodiment of the present invention.

FIG. 14(1) shows a Web page summarizing facility guidance information provided by the facility customer information management system 1000 displayed on the touch panel screen 205 of the portable terminal 200. FIG. Typically, it is the official site of a large-scale shopping mall, and includes information on the floor of the large-scale shopping mall, information on online shopping for related store products from this site, member registration information, requests for questionnaires, and parking. A touch portion for switching to the car park online payment function is displayed. In addition, a login key portion for membership registration is also displayed. FIG. 14(1) shows a state in which no login has been performed, and when login has been performed, the user name is displayed in the "login" key area.

When the user presses the parking lot online settlement, in the flow of FIG. 18, if the user has not logged in, NO is returned in step 41, and the operation screen of FIG. By inputting a four-digit number and depressing the "number search" key (step S43), a vehicle number search request is transmitted (step S44).

First, when the facility management device 300 receives a vehicle number search request, it is immediately transferred to the parking lot management device 100 (step S63), and in the parking lot management device 100, when the vehicle number search request is received (step S81). , the vehicle presence DB 121 is searched (step S82), and the entering vehicle information of the corresponding four-digit number is transmitted to the facility management apparatus 300 together with each entering image (step S83).

The facility management device 300 immediately transfers the information to the mobile terminal 200 (step S68), and the mobile terminal 200 receives the search result (step S47). However, at this time, it may take some time to transmit all the information including the image, such as when there are many targets of the entering vehicle information with the same four-digit number.

Prior to this, when the vehicle number search request is received when the facility information management device 300 transmits the vehicle number search request (step S63), the facility information management device 300 searches the response history DB 323 (step S64). Investigation numbers in which the same vehicle number is recorded are extracted.

Next, the survey information DB 322 is searched (step S65), and from the survey numbers other than the extracted survey number, the survey number is determined in consideration of the priority, etc., and the survey content of the survey number is a text explanation and an answer input control. Data is generated as survey information (step S66). At the same time, the charge type and the parking charge are determined as charge information. In the initial state, the charge type is set as a plurality of pieces of information that can be selected according to the answers to the survey information, and is transmitted (step S67).

The mobile terminal 200 receives the survey information and the charge information and outputs them to the operation screen (step S45). FIG. 14(3) shows the operation screen of the portable terminal in this state. A questionnaire display portion 2051 is provided on the screen, and a question about the customer's age and a question about the purpose of visiting are displayed on the questionnaire display portion 2051 as requests for cooperation in the questionnaire. In this example, two questions are presented.

When the input of the survey information is completed (YES in step S46), the screen shifts to the operation screen shown in FIG. 14(4), and the screen displays the entry image of the target vehicle and the entry information. If you select your own vehicle from the images in this (search for it by scrolling the screen up and down as appropriate), a dialog such as "Settle this vehicle" will be displayed, and if you press the confirmation key, the vehicle selection will be confirmed (step If S48 is YES), the response information is first transmitted to the facility information management device 300 (step S49), the facility information management device 300 receives the response information (step S69), and updates the response history DB 323 (step S70). .

15(1) on the portable terminal, the parking fee is displayed, and when the type of online payment (not shown) is selected, the payment information is transmitted (step S50), and the facility information management device 300 makes the payment. Information is received (step S71), and as shown in FIG. 15(2), online settlement processing is performed according to the settlement method selected by the customer (step S72).

When the online payment processing is completed, payment completion information is simultaneously transmitted to the mobile terminal and the parking lot management device 100 (step S73), and the processing of the facility information management device 300 ends. The portable terminal receives the settlement information (step S51), shifts to FIG. 15(3), and returns to the initial screen after a certain period of time. In addition, the parking lot management device 100 receives the settlement information (step S84), and updates the vehicle presence DB 121 as the settlement charge record (step S85), and all the processing ends.

It should be noted that, in the charge settlement machine 170, the message "Leave the car within 10 minutes" displayed on the operation screen of FIG.
Details of this will be described later.

<Online payment processing/login using a mobile device>
If the user has logged into the website of the facility with a mobile terminal, and presses the parking lot online payment, in the flow of FIG. When the request is sent, the facility information management device 300 receives the customer information search request (step S61), searches the customer DB 321 (step S62), and searches the customer DB 321 without entering the four-digit number of the vehicle number. A vehicle number associated with the extracted membership number is transmitted (step S63).
From this point onwards, the flow proceeds in the same way as when not logged in.

Next, in the case of settlement by the charge settlement machine 170, step 20 in FIG. 17, and in the case of online settlement by the portable terminal 200, the facility information management device 300 executes survey information generation processing and charge type determination processing in step 66 of FIG. will be explained.

<Survey information generation processing and fee type determination processing>
FIG. 19 is a flow chart showing investigation information generation processing according to an embodiment of the present invention.
A plurality of survey information, that is, questionnaires are recorded in advance as described above. In the survey information generation process, first, a survey number that is not included in the response history associated with the vehicle number is extracted (step S201). At this time, the number of hits differs depending on whether the user is logged in or not.

Next, survey numbers related to customer information are excluded (step S201). Since the customer information is already known when the user logs in, there is no need to investigate the customer information. Therefore, by executing this step, the contents of the investigation can be simplified.

Next, the degree of congestion is confirmed (step S203). The degree of congestion is generally determined by the presence or absence of congestion. Intermediate values may be used. A typical example of this method is that, in this embodiment, two toll adjustment machines 170 are installed at the same place, so if two of them are used for payment processing, there is congestion, and if at least one of them is vacant, there is congestion. can be determined to be absent.
Other determination methods will be described later.

However, in the case of online payment using a portable terminal, since the charge adjustment machine 170 is not operated, it is basically determined that there is no congestion. The number of investigations is determined in consideration of these judgment results. For example, when there is congestion, the number of investigations is one, and when there is no congestion, the number of investigations is two, and the number of cases may be changed according to other factors. The number of surveys is the number of questions in the questionnaire.

FIG. 20 is a flow chart showing fee type determination processing according to an embodiment of the present invention.
The charge information is determined from the charge type and the parking time, but the charge type in a broad sense includes the hourly unit price, the maximum charge, the service time when entering the parking lot, and the service time when leaving the parking lot.

In the toll type determination process, first, the day of the week and time zone are confirmed from the date and time information included in the entry information (step S301). Specifically, the facility information management device 300 refers to the vehicle presence DB 121 of the parking lot management device 100 . The processing may be executed by the parking management device 100 .

Next, the survey response status is confirmed (step S302). Specifically, the response history DB 323 is searched to extract survey numbers whose target vehicle number is recorded in the response history. The charge type is determined in consideration of these confirmation results.

FIG. 21 is an explanatory diagram showing fee types according to one embodiment of the present invention.
Indices for detailed determination of charge type include the day of the week, time period, response status of survey information, and the number of responses to survey information on the day.
The day of the week is confirmed from weekdays, holidays, and special days.
The time zone is confirmed from night, normal, and busy. "Congestion time" is included in the "normal" time zone, and basically not included in the "night time".
Response status is checked from high, medium, and low. The response status is confirmed by the number of survey numbers recorded in the response history linked to the target vehicle number.
The number of responses on the day is the number of survey responses on the day.
Based on these indicators,
The hourly charge is determined by the day of the week and the time zone (normal/nighttime).
The maximum charge is determined by the day of the week and the time period (regular/nighttime).
The service time at the time of warehousing is determined by the response status.
The service time at the time of leaving the garage is determined by the presence or absence of congestion and the number of responses on the day.

For example, if two vehicles enter and park at the same time on the same day of the week, the hourly rate and maximum rate are the same, but the vehicle with more response status (questionnaire response number) is It is a charge type with a long service time at the time of warehousing. The service time at the time of entry is a grace period from the time of entry to the start of calculation of the hourly fee. Vehicles with a long service time at the time of entry are set as a charge type, and if they do not do shopping at the facility after entering the parking lot, it is effective for customers as a parking fee will not be charged even if they leave the parking lot as it is. works.

Also, for example, if there are two vehicles that enter the same time slot on the same day of the week and park at the same time, the hourly rate and maximum rate are the same, but the vehicle with more responses (number of questionnaire responses) on the day This is the fee type for which the service time at the time of leaving the garage is set longer. The service time at the time of leaving the garage is a grace period from when the payment is made until when the hourly charge is calculated again until the vehicle leaves the parking lot. Vehicles that are set as a charge type with a long service time when exiting the parking lot will not be charged a parking fee even if they leave the parking lot after the payment has been made. works effectively for Further, the extension of the service time at the time of leaving the garage may be effective only during congestion.

FIG. 22 is an illustration of a close-range camera 1710 image according to one embodiment of the present invention. A short-range camera 1710 is installed in front of the fare adjustment machine 170, and acts as a human sensor, reads the QR code of the service ticket presented by the customer, and detects when the two-dimensional code payment is selected as the payment method. , serves as a code reader.

Also, the short-range camera 1710 has a function of detecting the congestion situation around the fare adjustment machine 170 . For example, in the case of an imaging screen as shown in FIG. 22(1), the faces of three customers are recognized. When they move into the screen along the line of flow, it is determined that they are acting as a group, and the degree of congestion is determined to be low (absent) as one family.

On the other hand, in the case of the imaged screen as shown in FIG. 22(2), a plurality of faces of other persons are recognized behind the customer who performs the payment processing. In addition, it also recognizes the previous movement state of each of these faces, and if each person moves on the screen with different flow lines and timings, it is determined that they are acting as different groups. It is determined that the degree of congestion is high (present) with ~3 families.

In this manner, the close-range camera 1710 can be effectively used to determine the degree of congestion even in a parking lot where only one fare adjustment machine 170 is installed. Even in a parking lot where a plurality of payment machines 170 are installed at the same location, the degree of congestion of each payment machine may be determined in this manner.

In addition, when logging in with the mobile terminal 200 and making a payment, the vehicle image extracted by the parking management apparatus 100 is one. Further, by searching the reply history DB 323, it is possible to reliably extract research information for which replies have been completed. Therefore, it is possible to reduce the number of items to be excluded from the survey information, and to appropriately select questionnaire questions.

Also, when logged in with the portable terminal 200, the survey information can be directly accessed in that state, and the number of responses can be increased. In other words, even if you answer the questionnaire without using the parking lot, there is no overlap with the questionnaire presented when using the parking lot. It is determined.

<Summary of features of the present embodiment>
In this way, the facility customer information management system according to the present embodiment can be used in parking lots that are installed alongside or in the vicinity of facilities that provide products/services, or in parking lots that provide parking itself for the purpose of providing services. , an entrance camera 150 that captures the vehicle number when entering the parking lot, a parking lot management device 100 that stores the entrance image captured by the entrance camera 150, and the entrance image stored corresponding to the vehicle number. a fee settlement means for selecting a vehicle to be settled from the entrance image and performing settlement processing, in the fee settlement means, after the vehicle number is input, a questionnaire survey screen is output, and the questionnaire survey screen is displayed. The entry image is displayed after the input of the answer to .

As a result, the questionnaire survey can be reliably executed at the time of charge settlement means.

Further, the charge settlement means can be connected to the parking lot management device 100 and installed in the parking lot by a charge settlement machine 170, and can be directly or indirectly connected to the parking lot management device 100 online. It is an online settlement by the mobile terminal 200 of the user, and is characterized in that the charge settlement for the use of the parking lot is executed by any of the settlement processing.

This is convenient for the user.

A facility information management device 300 is connected for communication with the parking lot management device 100 and stores customer information of the facility. The control unit of the facility information management device 300 is stored in the storage unit (database) of the facility information management device 300 in correspondence with the vehicle number, and the control unit of the facility information management device 300 excludes questionnaire contents that have already been answered in accordance with the input of the vehicle number. It is characterized by control.

As a result, questionnaire responses can be appropriately collected.

In addition, a charge type determining unit is provided in the control unit of the parking lot management device 100, and in addition to standard charge type setting according to the day of the week and time period, questionnaire identification information stored in the storage unit of the facility information management device 300 Also, the fee calculation process is controlled by variable fee type setting that varies the service time at the time of entering or exiting the parking lot according to the number of questionnaire responses on the day and the current degree of congestion in the parking lot. .

As a result, an increase in the number of requests for questionnaire questions can be expected without the need to bear the costs of shops and institutions that request questionnaire responses.

Further, the charge settlement machine 170 includes a short-range camera 1710 that captures an image of the front of the device, an image analysis unit that analyzes the image of the short-range camera 1710, and a control unit that determines the number of questions in the questionnaire. The number of questions in the questionnaire when operating the fare adjustment machine 170 is characterized in that the degree of congestion around the fare adjustment machine 170 is calculated by the image analysis unit, and the number of questions is determined by the control unit according to the degree of congestion. be.

As a result, it is possible to increase the number of questionnaire questions in a non-crowded situation, so an increase in the number of questionnaire responses can be expected.

Further, the facility information management device 300 has an operation reception function dedicated to questionnaires in addition to the online settlement reception function for the portable terminal.

This encourages the customer to enter responses to questionnaires.

Furthermore, the scope of rights of the facility customer information management method according to one aspect of the present embodiment also includes execution by a computer of each processing step of the above system.

As described above, according to the present embodiment, in a parking lot attached to a facility such as a large shopping mall or in the vicinity, customer satisfaction, etc. of the entire facility or individual stores can be efficiently and accurately evaluated. can be collected at

<Modified example of embodiment>
For example, the above embodiment may be modified and implemented as follows.
In the above embodiment, the reception of the vehicle number search result in step 3 of FIG. 17 and the reception of survey information/rate type in step 4 are processed in this order, but this order may be reversed. Since the process of searching for images in the vehicle DB 121 may be a relatively heavy process compared to the survey information generation process and the charge type determination process (step 20), it is possible to make the user wait until the vehicle number search result is displayed. have a nature. Therefore, by modifying and implementing in this way, it is possible to output survey information (questionnaire) relatively quickly.

In the above embodiment, the timing at which the online payment processing (FIG. 18) is executed by the mobile terminal 200 is set at the time of leaving, as with the payment by the fee adjustment machine 170. FIG. In addition to this configuration, the questionnaire survey screen may be displayed on the mobile terminal 200 when a request for transmission of the questionnaire survey screen is received from the mobile terminal 200 at any timing other than when exiting (not accompanied by payment). The questionnaire survey screen transmission request is configured to be generated, for example, when the user clicks a predetermined URL (Uniform Resource Locator) linked from the facility's home page or campaign site. According to such a modified configuration, it is possible to increase the opportunities for users to respond to questionnaire surveys, increase the number of responses to questionnaire questions, and thereby increase the number of questionnaire requests from affiliated stores and the like.

In the above embodiment, in the case of settlement by the charge settlement machine 170, the survey information generation processing executed by the facility information management device 300 in step 20 of FIG. The number of questionnaire questions to be included in the questionnaire survey screen is determined according to the degree of congestion. As a result, an appropriate number of questionnaire survey information and survey screens can be generated.

In the case of online settlement by the mobile terminal 200, the fact that the mobile terminal 200 has the GPS 211 and the position of the mobile terminal 200 can be accurately known is utilized. The parking lot management device 100 or the facility information management device 300 acquires the parking position of the vehicle in the parking lot, and also acquires the position of the mobile terminal 200 at the time when the vehicle number is input on the vehicle number input screen using the GPS 211 . Next, the number of questionnaire questions to be included in the questionnaire survey screen is determined according to the distance between the position of the mobile terminal 200 and the parking position. For example, if the distance is long, it takes a relatively long time for the user to arrive at the vehicle. According to such a modified configuration, it is possible to present the user with a questionnaire survey with an appropriate number of questions.

The parking position of the vehicle in the parking lot is specified by executing a matching search between the vehicle image in the images taken by the in-house cameras installed in various places in the parking lot and the vehicle image in the entrance image, for example. do.
In addition, even if the parking position is not specified, the position of the entire parking lot is set by predetermined latitude and longitude information, and by comparing this information with the position information of the mobile terminal 200, a questionnaire included in the questionnaire survey screen is obtained. number of questions may be determined.
Further, in these modified examples, the number of questionnaire questions to be included in the questionnaire survey screen is determined according to the positional relationship between the mobile terminal 200 and the vehicle. Depending on the situation, the number of questionnaire questions to be included in the questionnaire survey screen may be determined.
With any of the modified configurations, it is possible to present the user with a questionnaire survey with an appropriate number of questions.

<Other features>
Further, even if the charge settlement system by the charge settlement machine 170 and the online settlement system by the portable terminal 200 are mixed, any of the charge settlement systems may be appropriately combined and executed. For example, settlement by cash may be performed by the fee settlement machine 170, and credit settlement and electronic money settlement may be performed by the mobile terminal 200 of the user.

The embodiment of the present technology can manage vehicles such as ordinary automobiles and large automobiles, or can also manage two-wheeled vehicles in combination. That is, in the present disclosure, vehicles are not limited to automobiles, but also include bicycles, two-wheeled vehicles (motorbikes), and the like. A parking lot is a concept that includes a bicycle parking lot for parking bicycles, two-wheeled vehicles (motorcycles), and the like. That is, the present technology is not limited to parking lots where automobiles can be parked, and can be applied to bicycle parking lots and the like.

Similarly, the facility customer information management method according to the present invention may be executed by a single computer, or may be executed by interlocking a plurality of computers. That is, acquisition of an entrance image, generation of a selection image, payment, condition determination, and the like may be performed by a single computer, or may be performed by different computers. Execution of each process by a predetermined computer includes causing another computer to execute part or all of the process and obtaining the result. For example, the information processing method and program according to the present technology can also be applied to a cloud computing configuration.

It should be noted that the customer's mobile terminal for executing the online payment described in the embodiment of the present invention is a dedicated terminal that is installed near the parking lot and does not have a cash payment function, or is installed at a store affiliated with the parking lot. A part of the functions may be implemented in another terminal that is connected to the terminal. For example, as a guidance device, a device for guiding various information related to the parking lot and the facility customer information management system may be installed at various places in the facility, and has a display device etc. to display the guidance information. A possible device or the like is used as a guiding device. The guide device is a large display version of a mobile terminal that has electronic money for vending machines and a reader for code settlement, does not have a cash handling function, and does not have a login function to specify individual customer information. It may have a function as a guide device.

The facility information management device 300, the store, the parking lot, the mobile terminal 200, the parking lot management device 100, the entering image information, each processing flow, etc. described with reference to each drawing are merely one embodiment, and the gist of the present technology. can be arbitrarily deformed within a range that does not deviate from That is, any other configuration, algorithm, or the like for implementing the present technology may be employed.

It is also possible to combine at least two characteristic portions among the characteristic portions according to the present invention described above. That is, various characteristic portions described in each embodiment may be combined arbitrarily without distinguishing between each embodiment. Moreover, the various effects described above are only examples and are not limited, and other effects may be exhibited.

In addition, the present invention can be modified as appropriate within the scope not contrary to the gist or idea of the invention that can be read from the scope of claims and the entire specification, and such modifications can be made to the facility customer information management system, etc., according to the present invention. included in the technical concept of

The technology of the present invention can be suitably used in parking lots attached to or near facilities such as large-scale shopping malls.

DESCRIPTION OF SYMBOLS 100... Parking lot management apparatus 200... Portable terminal 170... Toll adjustment machine 150... Entrance camera 160... Exit camera 1000... Facility customer information management system 300... Facility information management apparatus

Claims (8)

A facility customer information management system comprising an entrance camera and a parking lot management device,
The entrance camera is installed at the entrance of the parking lot of the facility, and captures an entrance image including the vehicle number of the vehicle entering the parking lot,
The parking lot management device
storing the captured entrance image;
When or before leaving the parking lot of the vehicle, causing the fee settlement means to display a vehicle number input screen for allowing the user of the vehicle to enter the vehicle number of the vehicle leaving the parking lot;
retrieving an entrance image including the vehicle number input from the vehicle number input screen from among the stored entrance images;
displaying a questionnaire survey screen on the fee settlement means after the vehicle number is input on the vehicle number input screen;
A facility customer information management system for displaying an entrance image selection screen for allowing the user to select the retrieved entrance image after an answer to the questionnaire survey screen is input. The facility customer information management system according to claim 1,
When the charge settlement means is a charge settlement machine connected to the parking lot management device and installed in the parking lot, the questionnaire survey screen is displayed on the charge settlement machine. , When the mobile terminal is capable of communication connection with the parking lot management device, the facility customer information management system is displayed on the mobile terminal. The facility customer information management system according to claim 1 or 2,
further comprising a customer database for storing customer information of the facility;
The customer information is associated with the vehicle number of the vehicle entering the parking lot and questionnaire identification information indicating the contents of the questionnaire answered by the user of the vehicle,
The facility customer information management system, wherein the parking lot management device configures the questionnaire survey screen by excluding the contents of the questionnaire indicated by the questionnaire identification information associated with the vehicle number input on the vehicle number input screen. The facility customer information management system according to any one of claims 1 to 3,
The parking lot management device determines the service time according to at least one of the questionnaire identification information associated with the vehicle number input from the vehicle number input screen, the number of questionnaire responses on the day, and the current congestion level of the parking lot. A facility customer information management system that modifies the length and calculates a fee based on said modified service time. The facility customer information management system according to any one of claims 1 to 4,
The charge settlement means is the charge settlement machine,
The fee adjustment machine is equipped with a short-range camera that captures an image of the front surface of the fee adjustment machine,
The facility customer information management system, wherein the parking lot management device determines the number of questionnaire questions to be included in the questionnaire survey screen according to the degree of congestion calculated by analyzing the screen imaged by the short-range camera. The facility customer information management system according to any one of claims 1 to 4,
wherein the charge settlement means is the mobile terminal;
The parking lot management device receives a transmission request for the questionnaire survey screen from the mobile terminal at an arbitrary timing that does not involve payment, in addition to the questionnaire survey screen displayed on the mobile terminal after the vehicle number is input. Then, the facility customer information management system displays a questionnaire survey screen on the mobile terminal. The facility customer information management system according to any one of claims 1 to 4 and 6,
wherein the charge settlement means is the mobile terminal;
The parking lot management device
Acquiring the position of the mobile terminal at the time when the vehicle number is input on the vehicle number input screen,
determining the number of questionnaire questions to be included in the questionnaire survey screen according to the distance between the obtained position of the mobile terminal and the position of the parking lot or the parking position of the vehicle in the parking lot. Facility Customer Information Management System . A facility customer information management method executed by a facility customer information management system,
a step of storing an entrance image including a vehicle number of a vehicle entering the parking lot photographed at the entrance of the parking lot of the facility by an entrance photographing means;
a step of displaying a vehicle number input screen for allowing a user of the vehicle to input the vehicle number of the vehicle leaving the parking lot, on the charge settlement means when or before the vehicle leaves the parking lot;
a step of retrieving an entrance image including the vehicle number input from the vehicle number input screen from among the stored entrance images;
a step of displaying a questionnaire survey screen on the fee settlement means after the vehicle number is input on the vehicle number input screen;
A facility customer information management method, comprising the step of: displaying an admission image selection screen for allowing the user to select the searched admission image on the fee settlement means after an answer to the questionnaire survey screen is input.

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