JP2023042672A - Notification device, notification method, and program - Google Patents

Abstract

To enable a user to cancel service before payment of charge is generated.SOLUTION: A notification device includes: a storage part 12 for acquiring service use identification information of a user given to a user so that the user uses service, and user identification information for specifying the user from the user, and storing the service use identification information and the user identification information in association with each other; a reception part for receiving the user identification information from a terminal of the user; a specification part 133 for specifying a cancel deadline of the service specified by the service use identification information stored in the storage part in association with the received user identification information; and a notification part 135 for notifying the user of information indicating the service specified by the service use identification information and the specified cancel deadline before the cancel deadline specified by the specification part 133 passes.SELECTED DRAWING: Figure 2

Description

The present invention relates to a notification device, notification method, and program.

Services such as subscription services that can be used for a certain period of time at a fixed fee are provided. Many subscription services automatically renew their contracts at regular intervals. In Patent Document 1, when the subscription service is automatically registered after the free trial period of the subscription service has passed, the subscription service is presented to the user at the time of payment. is proposed.

Japanese Unexamined Patent Application Publication No. 2021-93137

With the technique described in Patent Document 1, since the officially registered subscription service is presented, it is possible for the user to immediately cancel the subscription service that the user does not intend to officially register. However, the technology described in Patent Document 1 presents the subscription service when payment is made, so there is a problem that the user needs to pay the subscription service fee once. rice field.

SUMMARY OF THE INVENTION Accordingly, the present invention has been made in view of the above problems, and aims to provide a notification device, a notification method, and a program that enable a user to cancel a service before payment is made. aim.

According to the notification device of the first aspect of the present invention, the user who uses a service whose usage period is updated each time the user who has been charged a usage fee pays the usage fee, receives the above-mentioned Acquisition of a cancellation request for a service use contract provides the user with a service to stop charging the usage fee to the user for the service after a predetermined date and time based on the cancellation request. a storage unit that acquires service usage identification information of the user and user identification information that specifies the user from the user, stores the service usage identification information and the user identification information in association with each other; a receiving unit for receiving the user identification information from a terminal; and a specifying unit for specifying a cancellation deadline for the service specified by the service usage identification information stored in the storage unit in association with the received user identification information. and a notification unit for notifying the user of information indicating the service specified by the service usage identification information and the specified cancellation deadline before the cancellation deadline specified by the specifying unit passes. .

The specifying unit specifies an external device that stores information about the service specified by the service use identification information, transmits a request to acquire the cancellation deadline to the external device, and obtains the cancellation deadline from the external device. You may specify the said cancellation|cancellation deadline by acquiring. The notification device further includes an operation reception unit that receives a user operation for setting a pre-term notice period based on the cancellation deadline, and the notification unit acquires information indicating the current date and time, It is determined whether the time until the cancellation deadline is within the notice period before the deadline accepted by the operation reception unit, and if it is judged that the time from the date and time to the cancellation deadline is within the notice period before the deadline, The cancellation deadline may be notified to the user.

The identifying unit transmits the service use identification information stored in the storage unit in association with the user identification information to an external device that stores information about the cancellation deadline corresponding to the service use identification information, After transmitting the service use identification information, if the information about the cancellation deadline received from the external device includes information indicating that the service use identification information is valid, the service based on the information about the cancellation deadline may specify a termination deadline for

The notification device includes: a transmission unit that acquires the service use identification information and transmits the acquired service use identification information to an external device; a specifying unit that specifies the frequency of use of the service by the user based on the response information received from the user, and the notifying unit determines whether or not the cancellation deadline for the service specified by the specifying unit has passed. If there is, and the frequency of use specified by the specifying unit is equal to or less than a threshold, the cancellation deadline may be notified to the user.

The notification device further includes a determination unit that determines whether a period from when the service use identification information is stored in the storage unit is equal to or longer than a reference period, and the notification unit determines whether the period specified by the specification unit a period before the expiration of the cancellation deadline of the service and after the service usage identification information associated with the cancellation deadline in the storage unit is stored in the storage unit is equal to or longer than the reference period; The user may not be notified of the cancellation deadline when the determination unit determines. The storage unit may store, as the cancellation deadline, a period during which a usage fee is not charged for the service.

The storage unit associates and stores the user identification information and a plurality of the service usage identification information, and the specifying unit associates the received user identification information with the plurality of the service usage identification information stored in the storage unit. Each of the cancellation deadlines of the plurality of services specified by the service usage identification information is specified, and the notification unit uses the plurality of service usage identification information before each of the cancellation deadlines specified by the specification unit passes. The user may be notified of the information indicating the respective identified services and the plurality of identified cancellation deadlines.

A notification method according to a second aspect of the present invention comprises a step of receiving user identification information specifying a user from a user's terminal, executed by a computer; By acquiring a cancellation request of a service contract by a prescribed cancellation deadline from a user who uses a service whose usable period is updated, the user concerning the service after a prescribed date and time based on the cancellation request is sent to the user. obtaining from the user the user's service usage identification information given to the user in order for the user to use the service for stopping the billing of the usage fee, and the user identification information, and obtaining the service usage identification A cancellation deadline for the service specified by the service usage identification information stored in the storage unit in association with the received user identification information by referring to a storage unit that stores the information and the user identification information in association with each other. and notifying the user of information indicating the service specified by the service usage identification information and the specified cancellation deadline before the specified cancellation deadline has passed. .

A program according to a third aspect of the present invention comprises, in a computer, a step of receiving user identification information specifying a user from a user's terminal; By obtaining a cancellation request of a service contract by a prescribed cancellation deadline from a user who uses a service whose availability period is updated, the use of the service by the user after a prescribed date and time based on the cancellation request. obtaining from the user the user's service use identification information given to the user so that the user can use the service for which billing is stopped, and the user identification information; referring to a storage unit that stores the user identification information in association with the received user identification information, and specifying the cancellation deadline of the service specified by the service usage identification information stored in the storage unit in association with the received user identification information; and a step of notifying the user of information indicating the service specified by the service usage identification information and the specified cancellation deadline before the specified cancellation deadline passes.

ADVANTAGE OF THE INVENTION According to this invention, it is effective in enabling a user to cancel a service before payment of a charge arises.

It is a figure which shows the outline|summary of the notification apparatus which concerns on this embodiment. It is a figure which shows the structure of a notification apparatus. It is a figure which shows the example of the cancellation|cancellation deadline memorize|stored in the memory|storage part. It is a figure which shows the example of the notification of the cancellation|cancellation deadline by a notification part. It is a figure which shows the example of the notification of the cancellation|cancellation deadline by a notification part. It is a flowchart which shows the processing procedure of the notification of the cancellation|cancellation deadline by a notification apparatus.

[Overview of notification device 1]
FIG. 1 is a diagram showing an outline of a notification device 1 according to this embodiment. The notification device 1 aggregates and manages account information for a plurality of services, and provides an integrated service for providing a user with integrated information that integrates asset income and expenditure information relating to the user's assets or income and expenditure provided by each of the plurality of services. It's a computer. In this embodiment, the notification device 1 is assumed to be one computer, but it is not limited to this and may be configured by a plurality of computers.

The notification device 1 is communicably connected to an external device 2 and an external device 3 that provide subscription services such as video distribution, and a user terminal 4 used by a user via a communication network such as the Internet. The notification device 1 is not limited to being connected to a plurality of external devices 2 and 3 and may be connected to only one of the external devices 2 and 3 . The user terminal 4 is, for example, a mobile terminal such as a smart phone or a tablet PC, or a personal computer. Here, the subscription service is a service already associated with the integrated service, and provided by an operator different from the integrated service operator.

The external device 2 and the external device 3 are servers managed by a company that provides subscription services such as video distribution. The external device 2 and the external device 3 store various information regarding subscription services to be provided. The external device 2 and the external device 3 are, for example, front-end servers that accept access from the user terminal 4 . Note that the external device 2 and the external device 3 are not limited to front-end servers, and may be back-end servers that provide authentication-related functions and are different from the front-end servers. External devices 2 and 3 provide different subscription services.

The external device 2 and the external device 3 update the available period for the user each time the user who is billed for the usage fee of the provided subscription service pays the usage fee. The external device 2 and the external device 3 obtain a cancellation request for the use contract of the subscription service from the user who uses the subscription service by the prescribed cancellation deadline, and charge the user for the usage fee for the service after the prescribed date and time. to stop. The predetermined date and time is determined based on the date when the cancellation request is acquired. As an example, the predetermined date and time is the same as the date and time when the cancellation request is acquired. For example, when the user pays the usage fee every month, the predetermined cancellation deadline is set for each month.

In the example shown in FIG. 1, the notification device 1 acquires user identification information for specifying a user who uses the integrated service and service usage identification information from the user, and acquires the user identification information and one or more service usage information. It is stored in the storage unit in association with the identification information. The user identification information is, for example, the user ID of the user who uses the integrated service. The service usage identification information is, for example, the user ID of the user who uses the subscription service. Different service usage identification information is assigned to the user for each subscription service, but common service usage identification information may be assigned to the user for a plurality of subscription services.

The notification device 1 reads the service usage identification information of the subscription service used by the user from the storage unit. The notification device 1 transmits the read service use identification information and a time limit acquisition request for acquiring the cancellation time limit to the external device 2 or 3 corresponding to the service use identification information ((1) or ( 1)'). After transmitting the service use identification information, the notification device 1 acquires from the external device 2 or 3 the cancellation deadline of the service corresponding to the transmitted service use identification information ((2) or (2)' in FIG. 1). The notification device 1 associates the user identification information that identifies the user, the transmitted service utilization identification information, and the acquired cancellation deadline, and stores them in the storage unit.

After storing the cancellation deadline in the storage unit, the notification device 1 receives the user identification information from the user terminal 4 ((3) in FIG. 1). The notification device 1 identifies the service usage identification information and cancellation deadline stored in the storage unit in association with the received user identification information. The notification device 1 notifies the user of the service information indicating the service specified by the specified service usage identification information and the cancellation deadline of the specified service before the specified cancellation deadline elapses (( 4)). In this way, the notification device 1 notifies the user of the cancellation deadline of the subscription service used by the user before the cancellation deadline expires, so that the user does not forget the procedure for canceling the subscription service. It is possible to suppress the occurrence of payment of fees while

[Configuration of notification device 1]
FIG. 2 is a diagram showing the configuration of the notification device 1. As shown in FIG. The notification device 1 includes a communication section 11 , a storage section 12 and a control section 13 . The control unit 13 includes an operation reception unit 131 , a communication control unit 132 , a specifying unit 133 , a determination unit 134 and a notification unit 135 .

The communication unit 11 is an interface for communicating with the external devices 2 and 3 and the user terminal 4 . The storage unit 12 is a storage medium including ROM (Read Only Memory), RAM (Random Access Memory), and the like. The storage unit 12 stores programs executed by the control unit 13 . The storage unit 12 stores user identification information that identifies a user who uses the integrated service, service usage identification information of the user that is given to the user in order for the user to use the subscription service, and service usage identification information that is specified by this service usage identification information. is stored in association with the cancellation deadline of the service provided. The storage unit 12 may store, as the cancellation deadline, the expiration date of the trial period during which no usage fee is charged in the subscription service.

The control unit 13 is, for example, a CPU (Central Processing Unit). The control unit 13 functions as an operation reception unit 131 , a communication control unit 132 , an identification unit 133 , a determination unit 134 and a notification unit 135 by executing programs stored in the storage unit 12 .

The operation reception unit 131 communicates with the user terminal 4 via the communication unit 11 . The operation reception unit 131 acquires from the user terminal 4 the information input by the user's operation received by the user terminal 4 . The operation accepting unit 131 accepts a user's operation to set the pre-term notice period based on the cancellation deadline. The pre-deadline notice period determines, for example, how many days before the cancellation deadline to notify the user of the cancellation deadline. Operation accepting unit 131 outputs information indicating the accepted pre-deadline notification period to notification unit 135 .

The communication control unit 132 communicates with the external device 2 , the external device 3 and the user terminal 4 via the communication unit 11 . The communication control unit 132 receives user identification information from the user terminal 4 . For example, the communication control unit 132 receives user identification information from the user terminal 4 that has received an operation to activate an application for using the integrated service provided by the notification device 1 .

The communication control unit 132 acquires from the storage unit 12 the service use identification information of the service used by the user. The communication control unit 132 transmits the acquired service use identification information to the external device 2 or 3 . The communication control unit 132 may transmit a frequency acquisition request for requesting information indicating the frequency with which the user uses the service, and a password corresponding to the service usage identification information, in addition to the service usage identification information and the like. After transmitting the service use identification information to the external device 2 or 3, the communication control unit 132 receives from the external device 2 or 3 response information including information indicating the frequency with which the user uses this service.

The communication control unit 132 receives from the external device 2 or 3 information about the frequency with which the user uses the subscription service. For example, the communication control unit 132 reads the service usage identification information stored in the storage unit 12 in association with the received user identification information. The communication control unit 132 identifies the external device 2 or 3 that stores information about the service identified by the read service use identification information. More specifically, the communication control unit 132 creates a table that associates service use identification information with access information for accessing the external device 2 or 3 that stores information about the service specified by the service use identification information. is read out from the storage unit 12 . Access information is, for example, an IP address. The communication control unit 132 refers to the read table and specifies the access information stored in association with the service use identification information stored in the storage unit 12, thereby storing the information on the service. Or specify 3.

The communication control unit 132 transmits, to the specified external device 2 or 3, service usage identification information and a frequency acquisition request for requesting information indicating the frequency with which the user uses the service. The communication control unit 132 may transmit a password corresponding to the service use identification information in addition to the service use identification information and the frequency acquisition request. After transmitting the service usage identification information and the like, the communication control unit 132 receives response information including the frequency of usage of the subscription service by the user from the external device 2 or 3 . Communication control section 132 outputs the received user identification information to identifying section 133 . Communication control section 132 outputs the received response information to notification section 135 .

The specifying unit 133 communicates with a plurality of external devices 2 or 3 via the communication unit 11 . The specifying unit 133 acquires cancellation deadlines of subscription services from a plurality of external devices 2 or 3 and causes the storage unit 12 to store the acquired cancellation deadlines. Thereafter, based on the fact that the communication control unit 132 has received the user identification information from the user terminal 4, the identification unit 133 determines whether the user of this user identification information uses the cancellation deadline stored in the storage unit 12. identify cancellation deadlines for subscription services that

[Acquisition of cancellation deadline]
First, a process for the identification unit 133 to acquire the cancellation deadline of the subscription service from the external device 2 or 3 will be described. The specifying unit 133 specifies the external device 2 or 3 that stores information about the service specified by the service use identification information stored in the storage unit 12 . The specifying unit 133 transmits an acquisition request for acquiring a cancellation deadline to the specified external device 2 or 3 . The specifying unit 133 may transmit the service usage identification information and the password corresponding to the service usage identification information in addition to the acquisition request.

The specifying unit 133 specifies the cancellation deadline by acquiring the cancellation deadline from the external device 2 or 3 after transmitting the acquisition request. The identifying unit 133 is not limited to acquiring only the next cancellation deadline. The specifying unit 133 may acquire from the external device 2 or 3 the cancellation deadlines for the next and subsequent times instead of the next cancellation deadline. The identifying unit 133 may acquire both the next cancellation deadline and the cancellation deadlines of subsequent times. The specifying unit 133 causes the storage unit 12 to store the user identification information, the service identification information, and the specified cancellation deadline in association with each other. The specifying unit 133 specifies the next cancellation deadline corresponding to the same service usage identification information each time the cancellation deadline stored in the storage unit 12 in association with the service usage identification information passes.

Further, the specifying unit 133 may specify the cancellation deadline based on information disclosed by the external device 2 or 3 . The specifying unit 133 specifies a cancellation deadline by accepting an administrator's operation of setting or inputting the cancellation deadline included in the information disclosed by the external device 2 or 3 to the notification device 1 . As an example, the identifying unit 133 receives an administrator's operation of inputting information that the subscription service provided by the external device 2 has a cancellation deadline of the first day of every month. The specifying unit 133 associates the user identification information for specifying the user, the service usage identification information, and the specified cancellation deadline, and stores them in the storage unit.

As described above, the integrated service provided by the notification device 1 associates user identification information with account information of a financial institution such as a bank used by the user, stores the information in the storage unit 12, and uses this account information to provide financial services. Retrieve and manage the user's payment history from the institution's server. As an example of a method of specifying a cancellation deadline, the specifying unit 133 determines that when the external device 3 publishes information indicating the relationship between the billing date of the usage fee and the cancellation deadline in the subscription service provided by the external device 3, the user The billing date for the usage fee for the subscription service provided by the external device 3 may be identified based on the payment history of , and the cancellation deadline may be identified based on this billing date. For example, if the external device 3 publishes information that the cancellation deadline is △ days before the billing date of the usage fee, the cancellation deadline may be specified as △ days before the specified billing date.

More specifically, when the specifying unit 133 acquires a payment history including information indicating that the usage fee for the subscription service is charged on the XXth day of each month and that the charged usage fee has been paid, the following Assume that billing and payment will occur on the XXth day of the month. Based on the information disclosed by the external device 3 as described above, the identification unit 133 accepts an operation by the administrator to input that the cancellation deadline is △ days before the billing date. △ days before the XXth day of the next month may be specified as the cancellation deadline by referring to the relationship between .

[Specification of Cancellation Deadline Stored in Storage Unit 12]
Next, a process for specifying a cancellation deadline by the specifying unit 133 when the communication control unit 132 receives the user identification information from the user terminal 4 will be described. The identification unit 133 identifies service usage identification information stored in the storage unit 12 in association with the user identification information received by the communication control unit 132 .

The specifying unit 133 specifies the cancellation deadline of the subscription service specified by the specified service usage identification information. For example, the specifying unit 133 specifies the cancellation deadline stored in the storage unit 12 in association with the received user identification information and the specified service usage identification information. When a plurality of pieces of service use identification information corresponding to user identification information are stored in the storage unit 12, the identification unit 133 identifies a plurality of cancellation deadlines identified by the plurality of service use identification information.

FIG. 3 is a diagram showing an example of cancellation deadlines stored in the storage unit 12. As shown in FIG. As shown in FIG. 3, the storage unit 12 stores user identification information, service utilization identification information, and cancellation deadline in association with each other. For example, the specifying unit 133 specifies a plurality of pieces of service usage identification information “moving image W-user A” and “moving image X-user A” stored in the storage unit 12 in association with the user identification information “user A”.

The specifying unit 133 specifies the cancellation deadline “August 1, 2021” stored in association with the service usage identification information “moving image W-user A”. Similarly, the specifying unit 133 specifies the cancellation deadline “July 29, 2021” stored in association with the service usage identification information “moving image X-user A”. The specifying unit 133 outputs information indicating the specified cancellation deadline to the notification unit 135 .

[Confirmation of validity of cancellation period]
If the user has already canceled the subscription service, the service identification information and cancellation deadline for this subscription service have expired. The specifying unit 133 inquires of the external device 2 or 3 that stores information about the cancellation deadline whether the cancellation deadline is valid.

More specifically, the identification unit 133 identifies service usage identification information stored in the storage unit in association with the user identification information received by the communication control unit 132 . The specifying unit 133 specifies the external device 2 or 3 that stores information on the cancellation deadline corresponding to the specified service usage identification information. The specifying unit 133 transmits this service identification information to the specified external device 2 or 3 . The specifying unit 133 may transmit a password corresponding to the service identification information in addition to the service identification information.

The specifying unit 133 may transmit the service use identification information to the specified external device 2 or 3 at a predetermined cycle or predetermined timing. The predetermined cycle or predetermined timing is determined, for example, according to the payment cycle or timing of the usage fee for the subscription service corresponding to the service usage identification information. After transmitting the service use identification information, the specifying unit 133 specifies the cancellation deadline of the service based on the information on the cancellation deadline received from the external device 2 or 3 . The information on the cancellation deadline includes, for example, information indicating that the service usage identification information transmitted to the external device 2 or 3 is valid. If the information about the cancellation deadline received from the external device 2 or 3 does not include information indicating that the service usage identification information is valid, the identifying unit 133 identifies the cancellation deadline of the service corresponding to the service usage identification information. do not.

For example, if the user using this service use identification information has already canceled the subscription service, the identification unit 133 receives information indicating that the transmitted service use identification information is not valid as information regarding the cancellation deadline. At this time, the specifying unit 133 determines that the cancellation deadline corresponding to this service usage identification information has expired.

On the other hand, the specifying unit 133 specifies the cancellation deadline of the service when the information about the cancellation deadline received from the external device 2 or 3 includes information indicating that the service usage identification information is valid.

[Identification of frequency of use]
The identification unit 133 identifies the frequency of use of the subscription service by the user based on the response information received by the communication control unit 132 from the external device 2 or 3 . The specifying unit 133 specifies the frequency of use of the service by the user, which is included in the response information, and outputs information indicating the specified frequency of use to the notification unit 135 .

The determination unit 134 determines whether the user has used the subscription service for a long period of time. For example, the determination unit 134 determines whether the period from when the service use identification information is stored in the storage unit 12 is longer than or equal to the reference period. The reference period is, for example, a period longer than a trial period during which no usage fee for the subscription service is charged. The determination unit 134 outputs information indicating the determination result to the notification unit 135 .

[Notice of cancellation deadline]
The notification unit 135 notifies the user of information indicating the service specified by the specified service usage identification information and the specified cancellation deadline before the cancellation deadline specified by the specification unit 133 elapses. Information indicating a service is, for example, the name of the service. Also, the information indicating the service may be the service use identification information itself. When the specifying unit 133 specifies a plurality of cancellation deadlines corresponding to a plurality of service usage identification information, the notification unit 135 specifies each of the plurality of service usage identification information before the expiration of each cancellation deadline. The user is notified of the information indicating the service and the specified cancellation deadlines. For example, the notification unit 135 notifies the user of information indicating the service and the specified cancellation deadline by push notification.

First, the notification unit 135 acquires information indicating the current date and time. The notification unit 135 determines whether the time from the acquired current date and time to the cancellation deadline is within the pre-deadline notification period received by the operation reception unit 131 . The notification unit 135 notifies the user of the cancellation deadline when determining that the time from the current date and time to the cancellation deadline is within the pre-deadline notification period. If the notification unit 135 determines that the time from the current date and time to the cancellation deadline is longer than the pre-deadline notice period, the notification unit 135 waits until the cancellation deadline is within the pre-deadline notice period, and then notifies the user of the cancellation deadline. Notice. Further, the notification unit 135 does not notify the cancellation deadline when the user has set in advance not to notify the cancellation deadline.

4 and 5 are diagrams showing an example of notification of the cancellation deadline by the notification unit 135. FIG. FIG. 4A shows the names of multiple subscription services used by the user. FIG. 4(b) is a diagram showing an example of information indicating a subscription service. As shown in FIG. 4(a), the notification unit 135 displays on the display unit of the user terminal 4 information indicating services specified by a plurality of pieces of service use identification information corresponding to the user identification information. In the example of FIG. 4, the subscription services "○○ video", "□□ music" and "△△ video premium" are displayed. The amount "¥500" described on the right side of the service name "XX video" indicates the monthly usage fee for this subscription service.

FIG. 4(b) shows the contract details when the user uses the subscription service "XX video". The rectangular dashed line indicates that the next cancellation deadline for the available period is August 1, 2021. The second row from the bottom in FIG. 4B shows that the pre-deadline notice period is three days in the example of FIG.

FIG. 5 shows an example in which the notification unit 135 displays the cancellation deadline on the display unit of the user terminal 4. As shown in FIG. In the example of FIG. 5, the notification unit 135 causes the display unit to display a message indicating that the next cancellation deadline for the subscription service “OO video” is August 1st.

[Notifications based on usage frequency]
If a user frequently uses a subscription service, the likelihood of immediate cancellation of the subscription service is relatively low. The notification unit 135 does not notify the user of the cancellation deadline of the service specified by the specification unit 133 even before the cancellation deadline of the service specified by the specification unit 133 has passed, if the usage frequency specified by the specification unit 133 exceeds the threshold. The threshold is, for example, the average usage frequency of all users who use the subscription service. On the other hand, the notification unit 135 notifies the user of the cancellation deadline of the service specified by the specification unit 133 before the cancellation deadline has passed and the usage frequency specified by the specification unit 133 is equal to or less than the threshold. In this way, the notification unit 135 can suppress notification of a cancellation deadline for a subscription service that the user does not intend to cancel.

[Notice based on subscription service usage period]
Users are more likely to be satisfied with the subscription service if they have used it for a long time. In this case, it is relatively unlikely that this subscription service will be canceled anytime soon. The notification unit 135 determines that the period from when the service usage identification information stored in the storage unit 12 in association with the cancellation deadline of the service identified by the identification unit 133 is stored is the reference period even before the cancellation deadline of the service specified by the identification unit 133 has passed. When the determination unit 134 determines that the period is longer than the period, the cancellation deadline is not notified to the user. The reference period is determined, for example, based on the period until the available period of the subscription service is updated.

On the other hand, the notification unit 135 is before the cancellation deadline of the service specified by the specifying unit 133 has passed and after the service usage identification information associated with the cancellation deadline in the storage unit 12 is stored in the storage unit 12. When the determination unit 134 determines that the period is shorter than the reference period, the cancellation deadline is notified to the user.

[Notice Based on Validity of Cancellation Deadline]
If the user has already canceled the subscription service, there is no need to notify the cancellation deadline for this subscription service. When the identification unit 133 receives information indicating that the service use identification information is invalid, the notification unit 135 does not notify the user of the cancellation deadline corresponding to the service use identification information.

On the other hand, when the identification unit 133 receives information indicating that the service use identification information is valid, the notification unit 135 notifies the user of the cancellation deadline corresponding to this service use identification information. In this way, the notification unit 135 can suppress notifying the user of the cancellation deadline for the subscription service even though the user has already canceled the subscription service.

[Procedure for processing notification of cancellation deadline]
FIG. 6 is a flowchart showing a processing procedure for notifying the cancellation deadline by the notification device 1 . This processing procedure starts, for example, when the user terminal 4 transmits the user identification information to the notification device 1 . First, the communication control unit 132 receives user identification information from the user terminal 4 (S1). The specifying unit 133 specifies a plurality of pieces of service usage identification information stored in the storage unit 12 in association with the acquired user identification information (S2). The specifying unit 133 specifies the cancellation deadline of the service stored in the storage unit 12 in association with one of the specified service usage identification information (S3).

The notification unit 135 determines whether or not the time from the current date and time to the cancellation deadline is within the pre-deadline notification period (S4). If the notification unit 135 determines that the time from the current date and time to the cancellation deadline is within the pre-term notification period (YES in S4), the notification unit 135 provides information indicating the service specified by the specified service usage identification information, The user is notified of the deadline for canceling the service (S5). The identifying unit 133 determines whether or not cancellation deadlines corresponding to all the identified service usage identification information have been identified (S6). If the identification unit 133 determines that cancellation deadlines corresponding to all service use identification information have been identified (YES in S6), the processing ends.

When the notification unit 135 determines in S4 that the time from the current date and time to the cancellation deadline is longer than the pre-term notification period (NO in S4), the process proceeds to S6. If the notification unit determines in the determination of S6 that the cancellation deadline corresponding to some of the service usage identification information has not been specified (NO in S6), the notification unit returns to the processing of S3.

[Effects of the notification device of this embodiment]
In this embodiment, the notification unit 135 notifies the user of the cancellation deadline before the cancellation deadline of the subscription service used by the user has passed. Therefore, the notification unit 135 can prevent the payment of the usage fee for the subscription service while the user forgets to cancel the subscription service.

The present invention makes it possible to contribute to Goal 9 of the Sustainable Development Goals (SDGs) led by the United Nations, "Industry and technological innovation."

Although the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of the gist thereof. be. For example, all or part of the device can be functionally or physically distributed and integrated in arbitrary units. In addition, new embodiments resulting from arbitrary combinations of multiple embodiments are also included in the embodiments of the present invention. The effect of the new embodiment caused by the combination has the effect of the original embodiment.

1 notification device 2 external device 3 external device 4 user terminal 11 communication unit 12 storage unit 13 control unit 131 operation reception unit 132 communication control unit 133 identification unit 134 determination unit 135 notification unit

Claims (10)

Acquiring a cancellation request for a service contract by a predetermined cancellation deadline from a user who uses a service whose usage period is renewed every time the user who has been charged a usage fee pays the said usage fee , said user's service usage identification information given to said user in order for said user to use a service for stopping billing of said usage fee to said user regarding a service after a predetermined date and time based on said cancellation request; a storage unit that acquires user identification information specifying from the user and stores the service usage identification information and the user identification information in association with each other;
a receiving unit that receives the user identification information from the user's terminal;
a specifying unit that specifies a cancellation deadline for the service specified by the service usage identification information stored in the storage unit in association with the received user identification information;
a notification unit that notifies the user of information indicating the service specified by the service usage identification information and the specified cancellation deadline before the cancellation deadline specified by the specifying unit elapses;
A notification device. The specifying unit specifies an external device that stores information about the service specified by the service use identification information, transmits a request to acquire the cancellation deadline to the external device, and obtains the cancellation deadline from the external device. Identifying the cancellation deadline by obtaining
The notification device according to claim 1. Further comprising an operation reception unit that receives a user's operation to set a pre-deadline notice period based on the cancellation deadline,
The notification unit acquires information indicating the current date and time, determines whether the time from the acquired date and time to the cancellation deadline is within the pre-term notice period accepted by the operation reception unit, Notifying the user of the cancellation deadline when it is determined that the time until the cancellation deadline is within the notification period before the deadline;
The notification device according to claim 1 or 2. The identification unit
transmitting the service use identification information stored in the storage unit in association with the user identification information to an external device that stores information on the cancellation deadline corresponding to the service use identification information;
After transmitting the service usage identification information, if the information about the cancellation deadline received from the external device includes information indicating that the service usage identification information is valid, the specify the cancellation deadline for the service;
A notification device according to any one of claims 1 to 3. a transmission unit that acquires the service usage identification information and transmits the acquired service usage identification information to an external device;
a specifying unit that specifies the usage frequency of the user using the service based on the response information received from the external device after the transmitting unit transmits the service usage identification information,
The notification unit notifies the user of the cancellation deadline before the cancellation deadline for the service specified by the specifying unit has passed and when the usage frequency specified by the specifying unit is equal to or less than a threshold. do,
A notification device according to any one of claims 1 to 3. further comprising a determination unit that determines whether a period from when the service usage identification information is stored in the storage unit is equal to or longer than a reference period;
The notifying unit is configured such that the service usage identification information associated with the cancellation deadline of the service specified by the specifying unit has not passed and the service usage identification information associated with the cancellation deadline is stored in the storage unit. Not notifying the user of the cancellation deadline when the determination unit determines that the period from is equal to or greater than the reference period;
Notification device according to any one of claims 1 to 5. The storage unit stores, as the cancellation deadline, a deadline when a period during which no usage fee is charged for the service ends.
Notification device according to any one of claims 1 to 6. The storage unit associates and stores the user identification information and a plurality of the service usage identification information,
The specifying unit specifies cancellation deadlines of the plurality of services specified by the plurality of service usage identification information stored in the storage unit in association with the received user identification information,
The notification unit sends information indicating the services respectively specified by the plurality of service usage identification information and the plurality of specified cancellation deadlines before each of the cancellation deadlines specified by the specifying unit passes. notifying said user of
Notification device according to any one of claims 1 to 7. the computer runs
receiving user identification information identifying the user from the user's terminal;
Acquiring a cancellation request for a service contract by a predetermined cancellation deadline from a user who uses a service whose usage period is renewed every time the user who has been charged a usage fee pays the said usage fee , said user's service usage identification information given to said user in order for said user to use a service for stopping billing of said usage fee to said user regarding a service after a predetermined date and time based on said cancellation request; identification information is acquired from the user, and stored in the storage unit in association with the received user identification information by referring to a storage unit that stores the service usage identification information and the user identification information in association with each other. a step of identifying a cancellation deadline for the service identified by the service usage identification information in the
a step of notifying the user of information indicating the service specified by the service usage identification information and the specified cancellation deadline before the specified cancellation deadline elapses;
notification method. to the computer,
receiving user identification information identifying the user from the user's terminal;
Acquiring a cancellation request for a service contract by a predetermined cancellation deadline from a user who uses a service whose usage period is renewed every time the user who has been charged a usage fee pays the said usage fee , said user's service usage identification information given to said user in order for said user to use a service for stopping billing of said usage fee to said user regarding a service after a predetermined date and time based on said cancellation request; identification information is acquired from the user, and stored in the storage unit in association with the received user identification information by referring to a storage unit that stores the service usage identification information and the user identification information in association with each other. a step of identifying a cancellation deadline for the service identified by the service usage identification information in the
a step of notifying the user of information indicating the service specified by the service usage identification information and the specified cancellation deadline before the specified cancellation deadline elapses;
program to run.

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