JP2023031230A - Information processing method, program, and information processing device - Google Patents

Abstract

To provide an information processing method, a program, and an information processing device capable of efficiently performing online diagnosis.SOLUTION: An online diagnostic system includes the steps of: having a plurality of patients to undergo online diagnosis wait in a virtual waiting room; outputting the plurality of patients waiting in the virtual waiting room on a doctor terminal; and performing processing for accepting permission to enter for a patient who is permitted to enter a virtual diagnostic room from the doctor terminal. Preferably, information indicating permission to enter the virtual diagnostic room is output to a patient terminal of a patient who is permitted to enter, and after outputting the information indicating permission to enter, video communication is established between the patient terminal and the doctor terminal.SELECTED DRAWING: Figure 7

Description

The present invention relates to an information processing method, a program, and an information processing apparatus.

In recent years, technology related to online medical care (diagnosis) has become widespread. For example, Patent Literature 1 discloses an online medical treatment compatible apparatus capable of preventing recording of online medical treatment without agreement between a patient and a doctor.

Japanese Patent Application Laid-Open No. 2021-052310

However, the invention according to Patent Document 1 cannot perform online diagnosis efficiently.

One aspect is to provide an information processing method and the like capable of efficiently performing online diagnosis.

An information processing method according to one aspect has a plurality of patients waiting in a virtual waiting room for online diagnosis, outputs the plurality of patients waiting in the virtual waiting room to a doctor terminal, and outputs the plurality of patients waiting in the virtual waiting room from the doctor terminal to the virtual diagnosis room. to allow the patient to enter the room.

In one aspect, it becomes possible to perform online diagnosis efficiently.

1 is an explanatory diagram showing an outline of an online diagnosis system; FIG. It is a block diagram which shows the structural example of a server. It is explanatory drawing which shows an example of the record layout of medical institution DB and patient DB. FIG. 10 is an explanatory diagram showing an example of a record layout of a diagnostic status DB; FIG. It is a block diagram which shows the structural example of a doctor's terminal. It is a block diagram which shows the structural example of a patient terminal. FIG. 4 is an explanatory diagram for explaining the operation of the online diagnosis system; FIG. 10 is an explanatory diagram showing an example of a reception screen for online diagnosis of a patient on a patient terminal; FIG. 4 is an explanatory diagram showing an example of a screen for online diagnosis of a patient on a doctor's terminal; 4 is a flow chart showing a processing procedure when performing online diagnosis of a patient; 4 is a flow chart showing a processing procedure when performing online diagnosis of a patient; FIG. 10 is an explanatory diagram showing an overview of an online diagnostic system according to Embodiment 2; It is a block diagram which shows the structural example of a nurse terminal. It is a block diagram which shows the structural example of a person-in-charge terminal. FIG. 11 is an explanatory diagram showing an example of a record layout of a diagnostic status DB according to Embodiment 2; FIG. 4 is an explanatory diagram for explaining a process of performing online diagnosis; FIG. 10 is an explanatory diagram showing an example of a screen for moving a patient who has entered a virtual nursing room to a virtual diagnosis room; FIG. 11 is an explanatory diagram showing an example of a screen for moving a patient who has entered a virtual diagnosis room to a virtual office; FIG. 10 is an explanatory diagram showing an example of a reception screen for completing online diagnosis; FIG. 10 is a flow chart showing a processing procedure when moving a patient who has entered a virtual nursing room to a virtual diagnosis room; FIG. FIG. 10 is a flowchart showing a processing procedure when moving a patient who has entered a virtual diagnostic room to a virtual office; FIG. FIG. 11 is an explanatory diagram showing an example of a screen for creating a new virtual room; FIG. 14 is a block diagram showing a configuration example of a server in Embodiment 4; It is explanatory drawing which shows an example of the record layout of message DB. It is an explanatory view showing an example of a chat screen. FIG. 10 is a flow chart showing a processing procedure when sending a message; FIG.

Hereinafter, the present invention will be described in detail based on the drawings showing its embodiments.

(Embodiment 1)
Embodiment 1 relates to a form in which room entry permission of a patient who is permitted to enter a virtual diagnosis room is accepted, and online diagnosis is performed based on the room entry permission that has been accepted. A virtual diagnosis room is an online diagnosis room (medical examination room) that uses a network environment such as the Internet to perform a diagnosis by audio or video through a personal computer, smartphone, or the like.

FIG. 1 is an explanatory diagram showing an overview of the online diagnosis system. The system of this embodiment includes an information processing device 1, an information processing terminal 2, and an information processing terminal 3, and each device transmits and receives information via a network N such as the Internet.

The information processing device 1 is an information processing device that processes, stores, and transmits/receives various information. The information processing device 1 is, for example, a server device, a personal computer, a general-purpose tablet PC (personal computer), or the like. In the present embodiment, the information processing device 1 is assumed to be a server device, which is replaced with the server 1 for the sake of brevity.

The information processing terminal 2 is a terminal device that displays patient information of patients waiting in the virtual waiting room, accepts admission of the patient to the virtual diagnosis room, and performs video communication with the patient terminal. The information processing terminal 2 is, for example, an information processing device such as a smart phone, a mobile phone, a tablet, or a personal computer terminal. For the sake of brevity, the information processing terminal 2 will be replaced with the doctor terminal 2 below.

The information processing terminal 3 is a terminal device that accepts input of patient information and performs video communication and the like with the doctor terminal 2 and the like. The information processing terminal 3 is information processing equipment such as a smart phone, a mobile phone, a tablet, or a personal computer terminal, for example. For simplicity, the information processing terminal 3 is replaced with the patient terminal 3 below.

The server 1 according to this embodiment outputs a plurality of patients waiting in the virtual waiting room to the doctor terminal 2 . When the server 1 receives room entry permission for a patient who is permitted to enter the virtual diagnosis room from the doctor terminal 2, the server 1 sends information indicating permission to enter the virtual diagnosis room to the patient terminal 3 of the patient permitted to enter the room. Output. The server 1 establishes video communication between the patient terminal 3 and the doctor terminal 2 after outputting the information indicating permission to enter the room.

FIG. 2 is a block diagram showing a configuration example of the server 1. As shown in FIG. The server 1 includes a control section 11 , a storage section 12 , a communication section 13 , a reading section 14 and a mass storage section 15 . Each configuration is connected by a bus B.

The control unit 11 includes arithmetic processing units such as a CPU (Central Processing Unit), an MPU (Micro-Processing Unit), and a GPU (Graphics Processing Unit). , various information processing, control processing, etc. related to the server 1 are performed. It should be noted that the control program 1P is deployed to run on a single computer or on multiple computers located at one site or distributed across multiple sites and interconnected by a communication network. can do. Note that although FIG. 2 illustrates the controller 11 as a single processor, it may be a multiprocessor.

The storage unit 12 includes memory elements such as RAM (Random Access Memory) and ROM (Read Only Memory), and stores the control program 1P or data necessary for the control unit 11 to execute processing. The storage unit 12 also temporarily stores data and the like necessary for the control unit 11 to perform arithmetic processing. The communication unit 13 is a communication module for performing processing related to communication, and transmits/receives information to/from the doctor terminal 2, the patient terminal 3, and the like via the network N.

The reader 14 reads a portable storage medium 1a including CD (Compact Disc)-ROM or DVD (Digital Versatile Disc)-ROM. The control unit 11 may read the control program 1P from the portable storage medium 1a via the reading unit 14 and store it in the large-capacity storage unit 15 . Alternatively, the control unit 11 may download the control program 1P from another computer via the network N or the like and store it in the large-capacity storage unit 15 . Furthermore, the control unit 11 may read the control program 1P from the semiconductor memory 1b.

The large-capacity storage unit 15 includes a recording medium such as an HDD (Hard disk drive) or an SSD (Solid State Drive). The large-capacity storage unit 15 includes a medical institution DB (database) 151 , a patient DB 152 and a diagnosis status DB 153 . The medical institution DB 151 stores information about medical institutions. The patient DB 152 stores information on patients. The diagnosis status DB 153 stores information on patient diagnosis status.

In addition, in this embodiment, the storage unit 12 and the large-capacity storage unit 15 may be configured as an integrated storage device. Also, the large-capacity storage unit 15 may be composed of a plurality of storage devices. Furthermore, the large-capacity storage unit 15 may be an external storage device connected to the server 1 .

The server 1 may execute various information processing, control processing, and the like as a single computer, or may be distributed among a plurality of computers. Moreover, the server 1 may be realized by a plurality of virtual machines provided in one server, or may be realized by using a cloud server.

FIG. 3 is an explanatory diagram showing an example of the record layout of the medical institution DB 151 and the patient DB 152. As shown in FIG.
The medical institution DB 151 includes a medical institution ID column and a medical institution name column. The medical institution ID column stores a unique medical institution ID to identify each medical institution. The medical institution name column stores the names of medical institutions. Medical institutions are facilities that provide medical care as defined by the Medical Care Act, and include hospitals, clinics, health facilities, pharmacies, and the like. The system of this embodiment can also be applied to osteopathic clinics, osteopathic clinics, acupuncture and moxibustion clinics, chiropractic clinics, osteopathic clinics, and other quasi-medical practices.

The patient DB 152 includes patient ID columns and name columns. The patient ID column stores unique patient IDs for identifying each patient. The name column stores the patient's name.

FIG. 4 is an explanatory diagram showing an example of the record layout of the diagnosis status DB 153. As shown in FIG. The diagnosis history DB 153 includes a diagnostic data ID column, a medical institution ID column, a patient ID column, a reception date/time column, a location column, a state column, an entry time column, and an exit time column. The diagnostic data ID column stores IDs of diagnostic status data that are uniquely specified in order to identify each diagnostic status data. The medical institution ID column stores medical institution IDs that identify medical institutions. The patient ID column stores patient IDs that identify patients.

The reception date and time column stores the date and time when the online diagnosis of the patient was received. The location column stores the name of the virtual room for online diagnosis. The virtual room includes, for example, a "virtual waiting room", a "virtual nursing room", a "virtual diagnosis room" or a "virtual office". The "virtual nursing room" and "virtual office" will be described in other embodiments. The status column stores the entry/exit room status of the patient's virtual room. The room entering/leaving state includes, for example, "entering" and "leaving". The room entry time column stores the time of entry into the virtual room. The end time column stores the time of exit from the virtual room.

Note that the storage form of each DB described above is an example, and other storage forms may be used as long as the relationship between data is maintained.

FIG. 5 is a block diagram showing a configuration example of the doctor terminal 2. As shown in FIG. The doctor terminal 2 includes a control section 21 , a storage section 22 , a communication section 23 , an input section 24 , a display section 25 , an imaging section 26 and a speaker 27 . Each configuration is connected by a bus B.

The control unit 21 includes an arithmetic processing device such as a CPU and an MPU, and reads and executes the control program 2P stored in the storage unit 22 to perform various information processing, control processing, and the like related to the doctor terminal 2 . In addition, although the controller 21 is described as a single processor in FIG. 5, it may be a multiprocessor. The storage unit 22 includes memory elements such as RAM and ROM, and stores the control program 2P or data necessary for the control unit 21 to execute processing. The storage unit 22 also temporarily stores data and the like necessary for the control unit 21 to perform arithmetic processing.

The communication unit 23 is a communication module for performing processing related to communication, and transmits/receives information to/from the server 1 or the like via the network N. The input unit 24 may be a keyboard, a mouse, or a touch panel integrated with the display unit 25 . The display unit 25 is a liquid crystal display, an organic EL (electroluminescence) display, or the like, and displays various information according to instructions from the control unit 21 .

The imaging unit 26 is an imaging device such as a CCD (Charge Coupled Device) camera, a CMOS (Complementary Metal Oxide Semiconductor) camera, or the like. The photographing unit 26 may be directly connected to the doctor's terminal 2 from the outside instead of being built in the doctor's terminal 2 so as to be capable of photographing. The speaker 27 is a device that converts electrical signals into sound.

FIG. 6 is a block diagram showing a configuration example of the patient terminal 3. As shown in FIG. The patient terminal 3 includes a control section 31 , a storage section 32 , a communication section 33 , an input section 34 , a display section 35 , an imaging section 36 and a speaker 37 . Each configuration is connected by a bus B. Note that the configuration of the patient terminal 3 is the same as the configuration of the doctor terminal 2, so description thereof will be omitted.

FIG. 7 is an explanatory diagram for explaining the operation of the online diagnosis system. Each patient terminal 3 accepts the selection of a medical institution for online diagnosis and the input of patient information. Each patient terminal 3 transmits medical institution information (medical institution ID, medical institution name, etc.) and patient information (patient ID, patient name, etc.) of the received medical institution to the server 1 .

The server 1 receives medical institution information and patient information transmitted from each patient terminal 3 . Based on the received medical institution information and patient information, the server 1 stores the reception information for online diagnosis of the patient in the diagnosis status DB 153 . Specifically, the server 1 assigns diagnostic data IDs in association with medical institution IDs and patient IDs. The server 1 stores the medical institution ID, patient ID, date and time of reception, place (virtual waiting room), state (entering room), and entering time into the diagnostic status DB 153 as one record in association with the allocated diagnostic data ID.

The server 1 makes a plurality of patients who have undergone online diagnosis wait in the virtual waiting room in accordance with the order of reception of the online diagnosis (in chronological order of reception date and time). That is, the server 1 registers (stores) the patient ID and the entry state of the virtual waiting room in the diagnosis status DB 153 in association with each other. The server 1 transmits the patient information of the waiting patient to the doctor terminal 2 based on the medical institution ID. The doctor terminal 2 receives patient information transmitted from the server 1 . The doctor terminal 2 displays the received patient information of the patient on the screen according to the reception order of the online diagnosis.

When the doctor terminal 2 receives room entry permission for a patient (for example, patient A) who is permitted to enter the virtual diagnosis room, the doctor terminal 2 transmits information indicating room entry permission to the server 1 . The information indicating room entry permission includes, for example, a medical institution ID, a patient ID, a room entry permission message, or connection request information indicating a connection request for a communication session for establishing video communication between a doctor and a patient. The connection request information includes, for example, the network information (IP (Internet Protocol) address, etc.) of the doctor terminal 2, or the URL (Uniform Resource Locator) of the video call.

The server 1 receives the information indicating permission to enter the room transmitted from the doctor terminal 2 and transmits the received information indicating permission to enter the room to the patient terminal 3 . As shown in the figure, when the server 1 accepts permission to enter the room from Mr. A, the server 1 transmits information indicating permission to enter the room to the patient terminal 3 of Mr. A. The patient terminal 3 of Mr. A receives and displays the information indicating permission to enter the room transmitted from the server 1 .

The patient terminal 3 transmits, to the server 1, permission connection response information for establishing video communication with the doctor terminal 2 in accordance with the received information indicating permission to enter the room. The connection response information includes response status, network information of the connection source (patient terminal 3), network information of the connection destination (doctor terminal 2), and the like. The server 1 performs processing for establishing video communication between the patient terminal 3 and the doctor terminal 2 according to the connection response information transmitted from the patient terminal 3 .

As for the process of establishing video communication, for example, a video communication system for real-time transmission/reception between terminals via the Internet, or a technique such as an API (Application Programming Interface) for video communication may be used. Thus, online diagnosis can be performed in a virtual diagnostic room when video communication is established between the doctor and the patient. Note that the patient terminal 3 may establish only voice communication with the doctor terminal 2 .

FIG. 8 is an explanatory diagram showing an example of a reception screen for online diagnosis of a patient on the patient terminal 3. As shown in FIG. FIG. 8A is an explanatory diagram showing an example of a reception screen for selecting a medical institution. The screen includes a medical institution selection button 11a. The medical institution selection button 11a is a button for accepting selection of a medical institution by the user. The medical institution selection button 11a is generated in association with each medical institution registered in the medical institution DB 151 in advance.

The patient terminal 3 acquires pre-registered medical institution information (medical institution ID, name of the medical institution, etc.) from the medical institution DB 151 of the server 1 . The patient terminal 3 generates each medical institution selection button 11a associated with each medical institution based on the acquired medical institution information. The patient terminal 3 displays a plurality of generated medical institution selection buttons 11a on the screen.

When the patient terminal 3 receives the touch (click) operation of the medical institution selection button 11a, the patient terminal 3 acquires the medical institution ID of the corresponding medical institution. The patient terminal 3 passes the acquired medical institution ID to the next screen (FIG. 8B), and transitions to the next screen.

FIG. 8B is an explanatory diagram showing an example of a reception screen for inputting patient information. The screen includes a patient name (full name) input field 11b, a return button 11c and a next button 11d. The patient name input field 11b is a text field for receiving the input of the patient's name. Although an example of inputting a patient's name has been described, the input is not limited to this, and an input of a patient ID may be accepted. The return button 11c is a button for transitioning to the previous screen (FIG. 8A). The next button 11d is a button for transitioning to the next screen (FIG. 8C).

The patient terminal 3 acquires the patient's name input by the user when the input operation of the patient name input field 11b is received. When the patient terminal 3 receives the touch operation of the return button 11c, the screen transitions to the previous screen (FIG. 8A). When the patient terminal 3 accepts the touch operation of the next button 11d, the patient terminal 3 passes the medical institution ID passed from FIG. 8A and the patient name received from FIG. Transition.

FIG. 8C is an explanatory diagram showing an example of a waiting screen for online diagnosis. The patient terminal 3 receives the medical institution ID and the patient's name passed from FIG. 8B. The patient terminal 3 transmits the received medical institution ID and patient's name to the server 1 . The patient terminal 3 waits on this screen until it receives from the server 1 the information indicating the doctor's permission to enter the virtual diagnosis room.

In addition, it is not limited to the acceptance process of the online diagnosis of the patient mentioned above. For example, a two-dimensional code can be used for online diagnosis reception processing. A two-dimensional code is a display type code that has information in the horizontal and vertical directions, as opposed to a one-dimensional code that has information only in the horizontal direction. Typical two-dimensional codes are, for example, QR Code (registered trademark), DataMatrix (registered trademark) or VeriCode (registered trademark). In this embodiment, as an example, a case where a QR code is read will be described.

A medical institution issues a patient a patient registration card on which a QR code is printed in advance. The QR code contains, for example, the medical institution ID and the patient's name. Items to be embedded in the two-dimensional code are not limited to the medical institution ID and the patient's name, and any item (for example, patient ID) may be provided according to actual needs. If the QR code is not printed on the patient registration card, the server 1 uses a QR code generation library to generate a QR code containing the medical institution ID and the patient's name. The server 1 may transmit the generated QR code to the patient terminal 3 .

The patient terminal 3 reads the QR code printed on the patient registration card via the imaging unit 36 . The patient terminal 3 uses the QR code analysis library to acquire the medical institution ID and the patient's name from the read QR code. After that, the patient terminal 3 transmits the acquired medical institution ID and the patient's name to the server 1 in the same manner as in the reception process described above. The patient terminal 3 waits on this screen until it receives from the server 1 the information indicating the doctor's permission to enter the virtual diagnosis room.

FIG. 9 is an explanatory diagram showing an example of a screen for online diagnosis of a patient on the doctor terminal 2. As shown in FIG. FIG. 9A is an explanatory diagram showing an example of a participation screen for a doctor's diagnosis room. The screen includes a participation button 12a. The participation button 12a is a button for a doctor to participate in online diagnosis. When the doctor terminal 2 receives the touch operation of the participation button 12a, the screen transitions to the next screen (FIG. 9B).

FIG. 9B is an explanatory diagram showing an example of a reception screen for allowing a patient to enter the virtual diagnosis room. The screen includes a video call display field 12b, a patient list display field 12c, an entry permission (to be called to the doctor's examination room) button 12d, an update button 12e, and an exit button 12f. The video call display field 12b is a display field for displaying a screen of video communication in a virtual diagnosis room for online diagnosis when video communication is established between the doctor and patient A. FIG. In the case of only voice communication, only voice communication may be established without displaying video in the video call display field 12b.

The patient list display field 12c is a display field for displaying a list of patients waiting in the virtual waiting room. The room entry permission button 12d is a button for accepting room entry permission for a patient who is permitted to enter the virtual diagnosis room. The update button 12e is a button for updating the list of patients. The exit button 12f is a button for the doctor to exit the virtual diagnosis room.

The doctor terminal 2 acquires the patient information of the patient waiting in the virtual waiting room from the diagnosis status DB 153 of the server 1 . Specifically, the doctor terminal 2 transmits to the server 1 a patient information acquisition request of the patient who is waiting in the virtual waiting room. The acquisition request includes a medical institution ID and the like. The server 1 extracts the same-day reception patients waiting in the virtual waiting room in association with the medical institution ID included in the acquisition request.

The server 1 acquires the reception date and time of the online diagnosis of the extracted patient from the diagnosis status DB 153 . The server 1 acquires the patient's name from the patient DB 152 based on the extracted patient ID of the patient. The server 1 transmits the acquired patient ID, patient's name, and reception date and time to the doctor terminal 2 .

The doctor terminal 2 receives the patient ID, the patient's name, and the reception date and time transmitted from the server 1 . The doctor terminal 2 displays the received patient names in the patient list display field 12c in accordance with the order of reception of the online diagnosis. The doctor terminal 2 generates an entry permission button 12d (called to the doctor's diagnosis room) for accepting admission of each patient to the virtual diagnosis room in association with each acquired patient. The doctor terminal 2 displays the generated entry permission button 12d on the screen.

When the doctor terminal 2 accepts the touch operation of the room entry permission button 12d, the doctor terminal 2 transmits information (medical institution ID, patient ID, entry permission message, connection request information, etc.) indicating permission to enter the patient to the server 1. . The server 1 receives the information indicating permission to enter the room transmitted from the doctor terminal 2, and transmits the received information indicating permission to enter the room to the patient terminal 3 of the patient. The patient terminal 3 of the patient receives the information indicating permission to enter the room transmitted from the server 1 .

The patient terminal 3 displays the received information indicating permission to enter the room on a screen (not shown). The patient terminal 3 receives connection response information (response status, connection source network information or connection destination network information) for establishing video communication with the doctor terminal 2 according to the received information indicating permission to enter the room etc.) to the server 1. The server 1 performs processing for establishing video communication between the patient terminal 3 and the doctor terminal 2 according to the connection response information transmitted from the patient terminal 3 .

When video communication is established between the patient terminal 3 and the doctor terminal 2, the server 1 updates the diagnosis status of the patient in the diagnosis status DB 153. FIG. Specifically, the server 1 associates the medical institution ID and the patient ID with a diagnostic situation in which the location column is "virtual waiting room", the state column is "entering room", and the leaving time column is blank. The diagnostic data ID of the data is extracted from the diagnostic status DB 153 . The server 1 updates the diagnosis status DB 153 with the state (leaving the room) and the time of leaving the room in association with the extracted diagnostic data ID. In addition, the server 1 assigns a diagnostic data ID, associates the assigned diagnostic data ID with the medical institution ID, patient ID, location (virtual diagnostic room), state (entering room), and entry time point as one record in the diagnostic status DB 153. memorize to

When video communication is established with the patient terminal 3, the doctor terminal 2 displays a video call screen in the video call display field 12b (FIG. 9C). The doctor terminal 2 reacquires the patient information of the patient waiting in the virtual waiting room from the diagnosis status DB 153 of the server 1 when receiving the touch operation of the update button 12e. The doctor terminal 2 ends the online diagnosis when the touch operation of the exit button 12f is received.

FIG. 9C is an explanatory diagram showing an example of a screen for online diagnosis. The screen includes a patient name display field 12g and a return to waiting room button 12h. The patient name display column 12g is a display column for displaying the name of the patient being diagnosed online. The return to waiting room button 12h is a button for disconnecting the video communication between the doctor and the patient and allowing the patient to return to the virtual waiting room.

When video communication is established between a doctor and a patient (for example, patient A), the doctor terminal 2 deletes the patient information (patient name, etc.) of patient A from the patient list display field 12c, and displays patient A's information. The name is displayed in the patient name display column 12g.

The doctor terminal 2 disconnects the video communication between the doctor and the patient when the touch operation of the return to waiting room button 12h is received. The doctor terminal 2 transmits the medical institution ID and patient ID to the server 1 . The server 1 updates the diagnosis status DB 153 with the diagnosis status of the patient in association with the medical institution ID and the patient ID transmitted from the doctor terminal 2 .

Specifically, the server 1 associates the medical institution ID and the patient ID with a diagnosis whose location column is "virtual diagnosis room", whose status column is "entering room", and whose leaving time column is blank. The diagnostic data ID of the status data is extracted from the diagnostic status DB 153 . The server 1 updates the diagnosis status DB 153 with the state (leaving the room) and the time of leaving the room in association with the extracted diagnostic data ID. In addition, the server 1 assigns a diagnostic data ID, associates the assigned diagnostic data ID with the medical institution ID, the patient ID, the place (virtual waiting room), the state (entering the room), and the time of entering the room as one record in the diagnostic status DB 153. memorize to

10 and 11 are flow charts showing the processing procedure when performing online diagnosis of a patient. The control unit 31 of the patient terminal 3 accepts selection of a medical institution to be subjected to online diagnosis and input of patient information via the input unit 34 (step S301). The control unit 31 transmits medical institution information (eg, medical institution ID or medical institution name) and patient information (eg, patient ID or patient name) of the received medical institution to the server 1 via the communication unit 33. (step S302).

The control unit 11 of the server 1 receives the medical institution information and patient information transmitted from the patient terminal 3 through the communication unit 13 (step S101). The control unit 11 stores the patient's diagnosis status in the diagnosis status DB 153 of the large-capacity storage unit 15 based on the received medical institution information and patient information (step S102). Specifically, the control unit 11 assigns diagnostic data IDs in association with medical institution IDs and patient IDs. The control unit 11 stores the medical institution ID, patient ID, date and time of reception, location (virtual waiting room), state (entering the room), and entry time into the diagnostic status DB 153 as one record in association with the allocated diagnostic data ID.

The control unit 11 acquires patient information (patient ID and patient name) of patients waiting in the virtual waiting room from the diagnosis status DB 153 and the patient DB 152 of the large-capacity storage unit 15 (step S103). Specifically, the control unit 11 retrieves the patient ID of the patient who is accepted on the day, whose location column is "virtual waiting room", whose state column is "entered room", and whose exit time column is blank, from the diagnosis status DB 153. Extract. The control unit 11 acquires the patient's name from the patient DB 152 based on the extracted patient ID.

The control unit 11 transmits the acquired patient information to the doctor terminal 2 through the communication unit 13 (step S104). The control unit 21 of the doctor terminal 2 receives the patient information transmitted from the server 1 through the communication unit 23 (step S201). The control unit 21 displays the received patient information of the patient on the display unit 25 in accordance with the order of acceptance of the online diagnosis (step S202). When the control unit 21 receives room entry permission for a patient who is permitted to enter the virtual diagnosis room (step S203), information indicating room entry permission (medical institution ID, patient ID, entry permission message or connection request information, etc.) is transmitted to the server 1 by the communication unit 23 (step S204).

The control unit 11 of the server 1 receives the information indicating permission to enter the room from the doctor terminal 2 via the communication unit 13 (step S105), and transmits the received information indicating permission to enter the room to the patient terminal 3. (Step S106). The control unit 31 of the patient terminal 3 receives the information indicating permission to enter the room transmitted from the server 1 by the communication unit 33 (step S303), and displays the received information indicating permission to enter the room on the display unit 35 (step S304). .

When receiving a video communication response from the user (step S305), the control unit 31 transmits medical institution information, patient information, and connection response information for establishing video communication with the doctor terminal 2 through the communication unit 33. It is transmitted to the server 1 (step S306). The control unit 11 of the server 1 receives the medical institution information, patient information, and connection response information transmitted from the patient terminal 3 through the communication unit 13 (step S107). The control unit 11 performs processing for establishing video communication between the patient terminal 3 and the doctor terminal 2 according to the received connection response information (step S108).

The control unit 11 stores the patient's diagnosis status in the diagnosis status DB 153 of the large-capacity storage unit 15 (step S109). Specifically, the control unit 11 associates the medical institution ID and the patient ID with a diagnostic situation in which the place column is "virtual waiting room", the state column is "entering room", and the leaving time column is blank. The diagnostic data ID of the data is extracted from the diagnostic status DB 153 . The control unit 11 updates the diagnosis status DB 153 with the state (leaving the room) and the time of leaving the room in association with the extracted diagnostic data ID. In addition, the control unit 11 assigns diagnostic data IDs, associates the assigned diagnostic data IDs with medical institution IDs, patient IDs, locations (virtual diagnosis rooms), states (entering rooms), and room entry times as one record, and displays diagnosis statuses. Store in DB 153 .

The control unit 11 transmits the image communication screen to the doctor terminal 2 and the patient terminal 3 via the communication unit 13 (step S110). The control unit 21 of the doctor terminal 2 receives the image communication screen transmitted from the server 1 by the communication unit 23 (step S205). The control unit 21 displays the received image communication screen on the display unit 25 (step S206). The control unit 31 of the patient terminal 3 receives the image communication screen transmitted from the server 1 by the communication unit 33 (step S307). The control unit 31 causes the display unit 35 to display the screen of the received video communication (step S308).

According to this embodiment, when permission to enter a patient's virtual diagnosis room is accepted from the doctor terminal 2, video communication can be established between the doctor terminal 2 and the patient terminal 3 of the patient.

According to this embodiment, when permission to enter a patient's virtual nursing room is accepted from the nurse terminal 4, video communication can be established between the nurse terminal 4 and the patient terminal 3 of the patient. .

According to this embodiment, when permission to enter a patient's virtual office is accepted from the administrative staff terminal 5, video communication can be established between the administrative staff terminal 5 and the patient terminal 3 of the patient. becomes.

(Embodiment 2)
Embodiment 2 relates to a form in which a patient who has entered a virtual room is moved to another virtual room. In addition, description is abbreviate|omitted about the content which overlaps with Embodiment 1. FIG. The virtual room includes a virtual waiting room for waiting patients, a virtual diagnosis room for doctors, a virtual nursing room for nurses, a virtual office for clerical staff, and the like. It should be noted that the present invention is not limited to the various types of virtual rooms described above, and can be similarly applied to other types of virtual rooms (for example, a virtual nutrition counseling room).

FIG. 12 is an explanatory diagram showing an overview of the online diagnostic system according to the second embodiment. In addition, the same code|symbol is attached|subjected about the content which overlaps with FIG. 1, and description is abbreviate|omitted. The system of this embodiment further includes an information processing terminal 4 and an information processing terminal 5 .

The information processing terminal 4 is a terminal device that displays patient information of patients waiting in the virtual waiting room, accepts admission of patients to the virtual nursing room, and performs video communication with the patient terminal 3 . The information processing terminal 4 is, for example, an information processing device such as a smart phone, a mobile phone, a tablet, or a personal computer terminal. For the sake of brevity, the information processing terminal 4 will be replaced with the nurse terminal 4 below.

The information processing terminal 5 is a terminal device that displays patient information of patients waiting in the virtual waiting room, accepts permission to enter the virtual office from the patient, and performs video communication with the patient terminal 3 . The information processing terminal 5 is, for example, an information processing device such as a smart phone, a mobile phone, a tablet, or a personal computer terminal. In the following description, the information processing terminal 5 is replaced with the office worker terminal 5 for the sake of brevity.

FIG. 13 is a block diagram showing a configuration example of the nurse terminal 4. As shown in FIG. The nurse terminal 4 includes a control section 41 , a storage section 42 , a communication section 43 , an input section 44 , a display section 45 , an imaging section 46 and a speaker 47 . Each configuration is connected by a bus B. Since the configuration of the nurse terminal 4 is the same as that of the doctor terminal 2, the description thereof will be omitted.

FIG. 14 is a block diagram showing a configuration example of the office worker terminal 5. As shown in FIG. The clerical staff terminal 5 includes a control unit 51 , a storage unit 52 , a communication unit 53 , an input unit 54 , a display unit 55 , an imaging unit 56 and a speaker 57 . Each configuration is connected by a bus B. Since the configuration of the clerical staff terminal 5 is the same as the configuration of the doctor terminal 2, the description thereof is omitted.

FIG. 15 is an explanatory diagram showing an example of the record layout of the diagnosis status DB 153 according to the second embodiment. In addition, the same code|symbol is attached|subjected about the content which overlaps with FIG. 4, and description is abbreviate|omitted. The diagnosis status DB 153 includes a location column and a state column. The place column stores the names of virtual rooms for online diagnosis, including "virtual waiting room", "virtual nursing room", "virtual diagnosis room" or "virtual office". The status column stores the entry/exit room status of the patient's virtual room. The room entering/leaving state includes, for example, "entering room", "waiting for entering room", and "leaving room".

FIG. 16 is an explanatory diagram for explaining the process of performing online diagnosis. First, a plurality of patients undergoing online diagnosis are made to wait in a virtual waiting room. As illustrated, patient A, patient B, and patient C are made to wait in a virtual waiting room.

Next, the nurse terminal 4 acquires patient information of a plurality of patients waiting in the virtual waiting room from the patient DB 152 and diagnosis status DB 153 of the server 1 . When the nurse terminal 4 receives permission from the nurse to enter the virtual nursing room for a patient waiting in the virtual waiting room, the nurse terminal 4 transmits the received permission to enter the patient to the server 1 . The server 1 moves the patient from the virtual waiting room to the virtual nursing room according to the entry permission sent from the nurse terminal 4 . As illustrated, the server 1 moves patient A who is waiting in the virtual waiting room from the virtual waiting room to the virtual nursing room.

Next, when the nurse terminal 4 receives a movement instruction from the nurse to move the patient who has entered the virtual nursing room to the virtual diagnosis room, the nurse terminal 4 transmits the received movement instruction to the server 1 . The server 1 receives the movement instruction transmitted from the nurse terminal 4 and transmits to the doctor terminal 2 a first link permitting the patient to enter the virtual diagnosis room. Details of the first link will be described later.

The doctor terminal 2 transmits the accepted room entry permission to the server 1 when the doctor accepts the patient's room entry permission to the virtual diagnosis room in response to the room entry permission first link transmitted from the server 1 . The server 1 moves the patient from the virtual nursing room to the virtual diagnosis room in accordance with the room entry permission transmitted from the doctor terminal 2 . As shown, the server 1 moves patient A from the virtual nursing room to the virtual diagnosis room.

Next, when the doctor terminal 2 receives a movement instruction from the doctor to move the patient who has entered the virtual diagnosis room to the virtual office, the doctor terminal 2 transmits the received movement instruction to the server 1 . The server 1 receives the movement instruction transmitted from the doctor terminal 2 and transmits to the office worker terminal 5 a second link permitting the patient to enter the virtual office. Details of the second link will be described later.

In response to the second link for permission to enter the room transmitted from the server 1, the administrative staff terminal 5 sends the accepted admission permission to the server 1 when the administrative staff accepts the patient's admission to the virtual office. Send. The server 1 moves the patient from the virtual diagnosis room to the virtual office in response to the room entry permission transmitted from the terminal 5 of the person in charge of clerical work. As shown, the server 1 moves patient A from the virtual diagnosis room to the virtual office.

When receiving an instruction to end the online diagnosis of the patient, the terminal 5 of the person in charge of clerical work transmits the received instruction to end the online diagnosis to the server 1 . The server 1 terminates the online diagnosis of the patient in response to the termination instruction transmitted from the terminal 5 of the person in charge of clerical work. As shown, the server 1 terminates the online diagnosis of patient A.

FIG. 17 is an explanatory diagram showing an example of a screen for moving a patient who has entered the virtual nursing room to the virtual diagnosis room. In addition, the same code|symbol is attached|subjected about the content which overlaps with FIG. 9, and description is abbreviate|omitted. The screen includes a destination setting field 13a and an entry permission button (to call the nursing room) 13b. The movement destination setting field 13a is a setting field for receiving the setting of the movement destination of the patient. The room entry permission button 13b is a button for accepting room entry permission for a patient who is permitted to enter the virtual nursing room.

As shown in the figure, items "connect to nurse", "connect to doctor", "connect to clerical staff", and "end treatment with this patient" are set in the destination setting field 13a. “Connect to nurse” is an item for moving the patient to the virtual nursing room. "Connect to Doctor" is an item that moves the patient to a virtual diagnosis room. “Connect to office worker” is an item for moving the patient to the virtual office. "End medical care with this patient" is an item for ending diagnosis (medical care) of a patient.

When the nurse terminal 4 accepts the touch operation of the entry permission button (call to the nursing room) 13b, the nurse terminal 4 receives information indicating permission to enter the patient (medical institution ID, patient ID, entry permission message or connection request information, etc.) ) to the server 1. The server 1 establishes video communication between the nurse terminal 4 and the patient terminal 3 based on the information indicating permission to enter the room transmitted from the nurse terminal 4 . As shown, the nurse calls patient A into the virtual nursing room and performs an online diagnosis on patient A in the virtual nursing room. Note that the processing for establishing video communication by permission to enter the room is the same as the processing in the first embodiment, so the description is omitted.

The nurse terminal 4 accepts the selection of the destination when the operation for setting (selecting) the destination setting field 13a is received. For example, when the nurse terminal 4 accepts the selection of the item "connect to doctor" in the destination setting field 13a, it accepts the selection of the destination of the virtual diagnosis room. When the nurse terminal 4 receives the touch operation of the return to waiting room button 12h, it acquires the destination selected in the destination setting field 13a. The nurse terminal 4 disconnects the video communication with the patient terminal 3, and sends selection information (medical institution ID, patient ID, destination, etc.) and a movement instruction to move the patient from the virtual nursing room to the virtual waiting room to the server 1. Send.

The server 1 receives the selection information and movement instructions transmitted from the nurse terminal 4 . The server 1 updates the diagnosis status DB 153 with the diagnosis status of the patient in association with the medical institution ID and the patient ID. Specifically, the server 1 associates the medical institution ID and the patient ID with a diagnosis in which the location column is "virtual nursing room", the state column is "entered", and the leaving time column is blank. The diagnostic data ID of the status data is extracted from the diagnostic status DB 153 . The server 1 updates the diagnosis status DB 153 with the state (leaving the room) and the time of leaving the room in association with the extracted diagnostic data ID. In addition, the server 1 assigns a diagnostic data ID, associates the assigned diagnostic data ID with the medical institution ID, patient ID, location (virtual diagnostic room), and state (waiting to enter) as one record in the diagnostic status DB 153. do.

The server 1 acquires patient information from the patient DB 152 based on the patient ID of the patient. The server 1 generates a first link permitting the patient to enter the virtual diagnosis room according to the received selection information and movement instruction. A first link is an object or the like that moves the patient to the virtual diagnostic room. For example, the first link is the permission to enter (to call the doctor's examination room) button 12d in FIG. 9B. The server 1 transmits the acquired patient information and the generated first link (hereinafter referred to as the “call doctor's diagnosis room” button) to the doctor terminal 2 .

The doctor terminal 2 receives the patient information and the "Call doctor's room" button sent from the server 1 . The doctor terminal 2 displays the received patient information and the "call doctor's diagnosis room" button on the screen. When the doctor terminal 2 accepts the touch operation of the "call doctor's diagnosis room" button according to the received patient information, it accepts permission from the doctor to allow the patient to enter the virtual diagnosis room. The doctor terminal 2 transmits the received permission to enter the room to the server 1 . After that, the server 1 performs processing for establishing video communication between the doctor terminal 2 and the patient terminal 3 based on the doctor's permission for the patient to enter the room, similarly to the process in the first embodiment.

The server 1 updates the diagnosis status of the patient in the diagnosis status DB 153 . Specifically, the server 1 associates the medical institution ID and the patient ID with "virtual diagnostic room" in the location column, "waiting for admission" in the state column, and blank in the entry time column. The diagnostic data ID of the diagnostic status data is extracted from the diagnostic status DB 153 . The server 1 updates the diagnostic status DB 153 with the state (entering the room) and the time of entering the room in association with the extracted diagnostic data ID.

FIG. 18 is an explanatory diagram showing an example of a screen for moving a patient who has entered the virtual diagnosis room to the virtual office. 17 are assigned the same reference numerals, and the description thereof is omitted.

FIG. 18A is an explanatory diagram showing an example of a screen for moving a patient to a virtual office. The doctor terminal 2 accepts the selection of the destination of the virtual office when the selection operation of the item "connect to the person in charge" is accepted in the destination setting field 13a. The doctor terminal 2 acquires the destination selected by the destination setting field 13a when the touch operation of the return to waiting room button 12h is received. The doctor terminal 2 cuts off video communication with the patient terminal 3, and transmits selection information (medical institution ID, patient ID, destination, etc.) and a movement instruction to move the patient from the virtual diagnosis room to the virtual waiting room to the server 1. do.

The server 1 receives the selection information and movement instructions transmitted from the doctor terminal 2 . The server 1 updates the diagnosis status of the patient in the diagnosis status DB 153 . Specifically, the server 1 associates the medical institution ID and the patient ID with a diagnosis whose location column is "virtual diagnosis room", whose status column is "entering room", and whose leaving time column is blank. The diagnostic data ID of the status data is extracted from the diagnostic status DB 153 . The server 1 updates the diagnosis status DB 153 with the state (leaving the room) and the time of leaving the room in association with the extracted diagnostic data ID. The server 1 also assigns a diagnostic data ID, associates the assigned diagnostic data ID with the medical institution ID, patient ID, location (virtual office), and state (waiting to enter) as one record in the diagnostic status DB 153. do.

The server 1 acquires patient information from the patient DB 152 based on the patient ID of the patient. The server 1 generates a reception screen (FIG. 18B) including a second link permitting the patient to enter the virtual office according to the received selection information and movement instruction.

FIG. 18B is an explanatory diagram showing an example of a reception screen for allowing a patient to enter the virtual office. The screen includes an entry permission button (to call the office) 13c (second link). The room entry permission button 13c is a button for accepting the room entry permission of the patient who is permitted to enter the virtual office.

The server 1 transmits the generated room entry permission reception screen (FIG. 18B) to the terminal 5 of the person in charge of clerical work. The administrative staff terminal 5 receives and displays the room entry acceptance reception screen transmitted from the server 1 . When the clerical worker terminal 5 receives the touch operation of the entry permission button (call to the office) 13c according to the received patient information, the clerical worker accepts the patient's admission to the virtual office. The office worker terminal 5 transmits the received permission to enter the room to the server 1 . After that, as in the processing in the first embodiment, the server 1 performs processing for establishing video communication between the administrative staff terminal 5 and the patient terminal 3 based on the admission of the patient to the room by the administrative staff.

The server 1 updates the diagnosis status of the patient in the diagnosis status DB 153 . Specifically, the server 1 associates the medical institution ID and the patient ID with "virtual office" in the location column, "waiting for entry" in the state column, and blank in the entry time column. The diagnostic data ID of the diagnostic status data is extracted from the diagnostic status DB 153 . The server 1 updates the diagnostic status DB 153 with the state (entering the room) and the time of entering the room in association with the extracted diagnostic data ID.

FIG. 19 is an explanatory diagram showing an example of a reception screen for completing the online diagnosis. 18 are assigned the same reference numerals, and the description thereof is omitted. When receiving the touch operation of the room entry permission button 13c, the office worker terminal 5 transmits to the server 1 information indicating that the patient is permitted to enter the room. The server 1 establishes video communication between the office worker terminal 5 and the patient terminal 3 based on the information indicating room entry permission transmitted from the office worker terminal 5 .

When the selection of the item "end medical treatment with this patient" is accepted in the destination setting field 13a, the clerical worker terminal 5 accepts an end instruction to end the online diagnosis. When receiving the touch operation of the button 12h for returning to the waiting room, the terminal 5 of the person in charge of clerical work disconnects the video communication with the patient terminal 3 and transmits an instruction to end the online diagnosis to the server 1 . The server 1 accepts the termination instruction transmitted from the clerical staff terminal 5 and terminates the online diagnosis of the patient.

The server 1 updates the diagnosis status of the patient in the diagnosis status DB 153 . Specifically, the server 1 associates the medical institution ID and the patient ID with a diagnosis in which the location column is "virtual office", the state column is "entering", and the leaving time column is blank. The diagnostic data ID of the status data is extracted from the diagnostic status DB 153 . The server 1 updates the diagnosis status DB 153 with the state (leaving the room) and the time of leaving the room in association with the extracted diagnostic data ID.

Also, after the patient completes the online diagnosis, the patient can pay the medical expenses to the medical institution by using a two-dimensional code (for example, QR code) settlement. Specifically, the patient terminal 3 uses a dedicated application or the like for QR code payment, and the imaging unit 36 reads the QR code dedicated to payment provided by the medical institution. The QR code dedicated to settlement includes the amount of medical expenses, account information of the payee, and the like. The dedicated application may be, for example, PayPay (registered trademark) or Merpay (registered trademark). The patient terminal 3 performs payment processing via a dedicated application based on the read QR code dedicated to payment.

Note that the server 1 may create a QR code dedicated to payment for the patient and transmit it to the patient terminal 3 each time an online diagnosis is performed. The patient terminal 3 may read the QR code transmitted from the server 1 using a dedicated application or the like for QR code payment, thereby performing payment processing for medical expenses.

FIG. 20 is a flow chart showing a processing procedure when moving a patient who has entered the virtual nursing room to the virtual diagnosis room. The control unit 41 of the nurse terminal 4 receives, through the input unit 44, selection information relating to the doctor and a movement instruction to move the patient from the virtual nursing room to the virtual waiting room (step S421). The selection information related to the doctor includes medical institution ID, patient ID, destination (virtual diagnosis room), and the like. The control unit 41 disconnects the video communication with the patient terminal 3 (step S422). The control unit 41 transmits the received selection information and movement instruction to the server 1 through the communication unit 43 (step S423).

The control unit 11 of the server 1 receives the selection information and the movement instruction transmitted from the nurse terminal 4 through the communication unit 13 (step S121). The control unit 11 updates the diagnosis status of the patient in the diagnosis status DB 153 of the large-capacity storage unit 15 (step S122). Specifically, the control unit 11 associates the medical institution ID and the patient ID with "virtual nursing room" in the location column, "entering room" in the state column, and blank in the leaving time column. The diagnostic data ID of the diagnostic status data is extracted from the diagnostic status DB 153 . The server 1 updates the diagnosis status DB 153 with the state (leaving the room) and the time of leaving the room in association with the extracted diagnostic data ID. In addition, the control unit 11 assigns a diagnostic data ID, associates the assigned diagnostic data ID with the medical institution ID, patient ID, location (virtual diagnostic room), and state (waiting to enter) as one record in the diagnostic status DB 153. Remember.

Based on the patient ID of the patient, the control unit 11 acquires patient information (for example, the patient's name) from the patient DB 152 of the large-capacity storage unit 15 (step S123). The control unit 11 generates a "call doctor's diagnosis room" button (first link) for permitting the patient to enter the virtual diagnosis room according to the received selection information and movement instruction (step S124). The control unit 11 transmits the acquired patient information of the patient and the generated "call doctor's examination room" button to the doctor terminal 2 via the communication unit 13 (step S125).

The control unit 21 of the doctor terminal 2 receives the patient information and the "call doctor's diagnosis room" button transmitted from the server 1 through the communication unit 23 (step S221). The control unit 21 displays the received patient information and the "call doctor's diagnosis room" button on the screen (FIG. 9B) via the display unit 25 (step S222). When the control unit 21 receives the touch operation of the "call doctor's diagnostic room" button via the input unit 24 (step S203 (FIG. 10)), it accepts permission for the patient to enter the virtual diagnostic room.

FIG. 21 is a flow chart showing a processing procedure when moving a patient who has entered the virtual diagnosis room to the virtual office. The control unit 21 of the doctor terminal 2 receives, through the input unit 24, the selection information related to the clerical staff and the movement instruction to move the patient from the virtual diagnosis room to the virtual waiting room (step S231). The selection information related to the administrative staff includes the medical institution ID, patient ID, destination (virtual office), and the like. The control unit 21 disconnects the video communication with the patient terminal 3 (step S232). The control unit 21 transmits the received selection information and movement instruction to the server 1 through the communication unit 23 (step S233).

The control unit 11 of the server 1 receives the selection information and the movement instruction transmitted from the doctor terminal 2 through the communication unit 13 (step S131). The control unit 11 updates the diagnosis status of the patient in the diagnosis status DB 153 of the large-capacity storage unit 15 (step S132). Specifically, the control unit 11 associates the medical institution ID and the patient ID with "virtual diagnostic room" in the location column, "entering room" in the state column, and blank in the leaving time column. The diagnostic data ID of the diagnostic status data is extracted from the diagnostic status DB 153 . The server 1 updates the diagnosis status DB 153 with the state (leaving the room) and the time of leaving the room in association with the extracted diagnostic data ID. In addition, the control unit 11 assigns a diagnostic data ID, associates the assigned diagnostic data ID with the medical institution ID, the patient ID, the location (virtual office), and the state (waiting to enter) as one record in the diagnostic status DB 153. Remember.

Based on the patient ID of the patient, the control unit 11 acquires patient information (for example, the patient's name) from the patient DB 152 of the large-capacity storage unit 15 (step S133). The control unit 11 generates a second link (hereinafter referred to as a "call office" button) for permitting the patient to enter the virtual diagnosis room according to the received selection information and movement instruction (step S134). . The control unit 11 transmits the acquired patient information of the patient and the generated "call the office" button to the office worker terminal 5 via the communication unit 13 (step S135).

The control unit 51 of the terminal 5 of the person in charge of clerical work receives the patient information and the "call the office" button transmitted from the server 1 through the communication unit 53 (step S531). The control unit 51 displays the received patient information and the "call the office" button on the screen (FIG. 18B) via the display unit 55 (step S532). When the control unit 51 receives the touch operation of the “call to the office” button via the input unit 54, it receives permission for the patient to enter the virtual office (step S533). The control unit 51 transmits information indicating room entry permission (medical institution ID, patient ID, room entry permission message or connection request information, etc.) to the server 1 through the communication unit 53 (step S534).

The control unit 11 of the server 1 receives the information indicating permission for the patient to enter the room transmitted from the terminal 5 of the person in charge of administration via the communication unit 13 (step S136), and transmits the received information indicating permission to enter the room to the patient terminal 3. It transmits (step S137). After that, video communication is established between the patient terminal 3 and the office staff terminal 5 . Note that the processing for establishing video communication by permission to enter the room is the same as the processing in the first embodiment, so the description is omitted.

In this embodiment, an example of processing for moving a patient from a virtual nursing room to another virtual room (virtual waiting room, virtual diagnosis room, or virtual office) has been described, but the present invention is not limited to this. Any virtual room can be designated as the destination. For example, the patient may be moved from the virtual diagnosis room to the virtual nursing room, or from the virtual diagnosis room to the virtual office. Further, when a plurality of virtual diagnostic rooms are provided for each doctor, the patient may be moved from the virtual diagnostic room of the first doctor to the virtual diagnostic room of a second doctor different from the first doctor. Furthermore, when a plurality of virtual diagnostic rooms are provided for each diagnostic subject, the patient is moved from the virtual diagnostic room for the first diagnostic subject to the virtual diagnostic room for the second diagnostic subject, which is different from the first diagnostic subject. Also good.

According to this embodiment, it is possible to move a patient who has entered a virtual nursing room to another virtual room.

According to this embodiment, it is possible to move a patient who has entered a virtual diagnosis room to another virtual room.

(Embodiment 3)
Embodiment 3 relates to a mode of accepting generation of a new virtual room. Note that the description of the contents overlapping those of the first and second embodiments will be omitted.

FIG. 22 is an explanatory diagram showing an example of a screen for creating a new virtual room. The screen includes a virtual room selection field 14a, a virtual room creation button 14b and a participation button 14c.

The virtual room selection field 14a is a selection field for receiving selection of a virtual room. Virtual rooms include, for example, virtual nursing rooms, virtual diagnostic rooms, and virtual offices. Note that the virtual room may be provided according to actual needs. For example, a plurality of virtual diagnostic rooms may be set in the virtual room selection field 14a for each diagnostic subject (clinical subject) or doctor. The virtual room creation button 14b is a button for creating a virtual room. The participation button 14c is a button for transitioning to the screen of each virtual room. Note that the participation button 14c is generated for each virtual room.

The doctor terminal 2 acquires virtual room information (for example, the name of the virtual room) of the already created virtual room from the server 1 . The doctor terminal 2 generates a participation button 14c for each virtual room based on the acquired virtual room information. The doctor terminal 2 displays the generated participation button 14c on the screen.

The doctor terminal 2 acquires the name of the selected virtual room when accepting the selection of the virtual room from the virtual room selection field 14a. As shown, "office" is selected in the virtual room selection field 14a. The doctor terminal 2 transmits the acquired name of the virtual room (for example, office) to the server 1 when the touch operation of the virtual room creation button 14b is received. The server 1 uses the name of the virtual room transmitted from the doctor terminal 2 to generate a new virtual room. As shown, server 1 creates a virtual office. The server 1 transmits the generated virtual room and the existing virtual room to the doctor terminal 2 . The doctor terminal 2 updates the screen with the virtual room transmitted from the server 1 .

When receiving the touch operation of the participation button 14c, the doctor terminal 2 transitions to the screen of the corresponding virtual room. For example, when the doctor terminal 2 receives the touch operation of the participation button 14c corresponding to the "diagnosis room", the screen transitions to the screen of the virtual diagnosis room (FIG. 9B).

In addition, although the above-described process has been described as an example of the doctor terminal 2, it can be applied to the nurse terminal 4 as well.

According to this embodiment, it is possible to generate a new virtual room.

In the above-described embodiment, the doctor uses the doctor terminal 2, the nurse uses the nurse terminal 4, and the clerical staff uses the clerical staff terminal 5. However, the present invention is not limited to this. Doctors, nurses or clerks may share one or two terminals. In this case, the doctor, nurse, or clerical staff uses the ID and password assigned to them to log in and use the terminal.

(Embodiment 4)
Embodiment 4 relates to a mode of chatting among doctors, nurses, and clerical staff. Note that the description of the contents overlapping those of the first to third embodiments will be omitted.

FIG. 23 is a block diagram showing a configuration example of the server 1 according to the fourth embodiment. In addition, the same code|symbol is attached|subjected about the content which overlaps with FIG. 2, and description is abbreviate|omitted. A message DB 154 is included in the large-capacity storage unit 15 . The message DB 154 stores message information exchanged on the chat screen.

FIG. 24 is an explanatory diagram showing an example of the record layout of the message DB 154. As shown in FIG. The message DB 154 includes a message ID column, a sender column, a message content column, and a transmission date and time column. The message ID column stores unique message IDs for identifying each message. The sender column stores information about the sender of the message (doctor's diagnosis room, nursing room, waiting room, etc.). The message content column stores the content of the message. The transmission date and time column stores the date and time information when the message was sent.

The server 1 generates a chat screen for communication in order to share information (messages) such as patient requests or medical conditions or various instructions in a chat format among doctors, nurses, and clerical staff. The server 1 outputs the generated chat screen to the doctor terminal 2, the nurse terminal 4, and the clerical staff terminal 5. FIG. The doctor terminal 2, the nurse terminal 4, and the clerical staff terminal 5 receive and display the chat screen transmitted from the server 1. FIG.

The doctor terminal 2, the nurse terminal 4, or the clerical staff terminal 5 accepts the input of the message, which is the content of the chat, through the chat screen. The doctor terminal 2 , nurse terminal 4 or clerical staff terminal 5 transmits the received message to the server 1 . The server 1 stores messages transmitted from the doctor terminal 2, the nurse terminal 4, or the clerical staff terminal 5 in the message DB 154. FIG. The server 1 retransmits the chat screen containing the latest message to the doctor terminal 2, the nurse terminal 4 and the clerical staff terminal 5.

FIG. 25 is an explanatory diagram showing an example of a chat screen. Although FIG. 25 illustrates an example of a chat screen on the doctor terminal 2 side, it can also be applied to the nurse terminal 4 and the clerical staff terminal 5 in the same manner. 18 are assigned the same reference numerals, and the description thereof is omitted.

The screen includes a message input field 15a, a message transmission button 15b, a message information display field 15c and a delete button 15d. The message input field 15a is a field for receiving an input of a message. The message transmission button 15b is a button for transmitting a message. The message information display column 15c is a display column for displaying message information. The delete button 15d is a button for deleting a message.

The server 1 acquires message information of doctors, nurses, clerks, etc. from the message DB 154 . The message information includes the transmission date and time of the message, the sender, the content, and the like. The server 1 transmits the acquired message information to the doctor terminal 2 . The doctor terminal 2 receives message information transmitted from the server 1 . The doctor terminal 2 displays the received message information in the message information display field 15c. As shown in the figure, the message information display field 15c displays the date and time of transmission, the sender and the content in descending order of the date and time of transmission of the message.

The doctor terminal 2 acquires the content of the input message when the input operation of the message input field 15a by the doctor is accepted. When the touch operation of the message transmission button 15b is accepted, the doctor terminal 2 transmits to the server 1 message information including the content of the message acquired from the message input field 15a, the sender (doctor's diagnosis room), and the date and time of transmission. The server 1 receives message information transmitted from the doctor terminal 2 .

Server 1 stores the received message information in message DB 154 . Specifically, the server 1 assigns a message ID to the received message information. The server 1 stores the sender, the content of the message, and the transmission date and time as one record in the message DB 154 in association with the assigned message ID.

The server 1 acquires the latest message information from the message DB 154 . The server 1 retransmits the acquired latest message information to the doctor terminal 2 . The doctor terminal 2 receives the latest message information transmitted from the server 1, and displays the received latest message information in the message information display field 15c.

When the doctor terminal 2 receives the touch operation of the delete button 15d, the doctor terminal 2 transmits to the server 1 the sender, content, and transmission date and time of the message to be deleted. The server 1 receives the sender, content, and date and time of transmission of the message to be deleted transmitted from the doctor terminal 2 . The server 1 deletes the corresponding message information from the message DB 154 based on the sender, content and transmission date and time of the received message. After that, the server 1 acquires the latest message information from the message DB 154 and resends it to the doctor terminal 2 in the same manner as the process described above.

In addition, it is not limited to the physical deletion process described above. Instead of actually deleting the message information, it may be regarded as (logically) deleted information by setting a deletion flag. For example, when the message information is logically deleted, the deletion flag is set to "1". Alternatively, if the message information has not been logically deleted, the deletion flag is set to "0". When the server 1 receives the transmission source, contents, and transmission date and time of the message to be deleted transmitted from the doctor terminal 2, it sets the deletion flag corresponding to the corresponding message information to "1". The server 1 may collectively delete the message information associated with the deletion flag of "1" from the message DB 154 every predetermined period by, for example, batch processing.

FIG. 26 is a flow chart showing a processing procedure when sending a message. Note that FIG. 26 illustrates an example in which a message accepted by the doctor terminal 2 is transmitted to the server 1, but the same can be applied to the nurse terminal 4 and the clerical staff terminal 5 as well.

The control unit 11 of the server 1 acquires the latest message information including the message transmission date and time, sender and content from the message DB 154 of the large-capacity storage unit 15 (step S141). The control unit 11 transmits the acquired latest message information to the doctor terminal 2 through the communication unit 13 (step S142). The control unit 21 of the doctor terminal 2 receives the latest message information transmitted from the server 1 through the communication unit 23 (step S241).

The control unit 21 displays the received message information on the display unit 25, for example, in chronological order of the transmission date and time of the message (step S242). The control unit 21 receives input of a message by the doctor via the input unit 24 (step S243). The control unit 21 transmits the transmission source (doctor's diagnosis room), the content of the received message, and the date and time of transmission to the server 1 through the communication unit 23 (step S244).

The control unit 11 of the server 1 receives the transmission source, content, and transmission date and time of the message transmitted from the doctor terminal 2 through the communication unit 13 (step S143). The control unit 11 assigns a message ID, and stores the sender, content, and transmission date and time of the message as one record in the message DB 154 of the large-capacity storage unit 15 in association with the assigned message ID (step S144). The control unit 11 returns to the process of step S141.

The server 1 may acquire the latest message information from the message DB 154 and transmit it to the doctor terminal 2 at predetermined time intervals (for example, 30 seconds).

According to this embodiment, it is possible to have a chat between a doctor, a nurse, and a person in charge of clerical work.

According to this embodiment, by utilizing the chat screen, it is possible to share information such as patient requests or medical conditions, or various instructions in real time.

According to this embodiment, by utilizing the chat screen, the communication efficiency within the medical institution is high, and it is possible to improve the work efficiency.

In addition, although each embodiment mentioned above demonstrated the example of an online diagnosis, it does not restrict to this. For example, it can be similarly applied to online call centers, online conferences, online consultation rooms, online zoos, online aquariums, and the like.

Note that the processing in each of the above-described embodiments may be executed on the Metaverse, which is a three-dimensional virtual space or service built in a computer or computer network.

The embodiments disclosed this time are illustrative in all respects and should be considered not restrictive. The scope of the present invention is indicated by the scope of the claims rather than the above-described meaning, and is intended to include all modifications within the scope and meaning equivalent to the scope of the claims.

The matters described in each embodiment can be combined with each other. Also, the independent claims and dependent claims described in the claims can be combined with each other in all possible combinations regardless of the form of citation. Furthermore, although the scope of claims uses a format in which claims refer to two or more other claims (multi-claim format), it is not limited to this. It may be described using a format for describing multiple claims (multi-multi-claims) that cite at least one multiple claim.

1 Information processing device (server)
11 Control Unit 12 Storage Unit 13 Communication Unit 14 Reading Unit 15 Mass Storage Unit 151 Medical Institution DB
152 Patient DB
153 Diagnosis status DB
1a portable storage medium 1b semiconductor memory 1P control program 2 information processing terminal (doctor terminal)
21 control unit 22 storage unit 23 communication unit 24 input unit 25 display unit 26 imaging unit 27 speaker 2P control program 3 information processing terminal (patient terminal)
31 control unit 32 storage unit 33 communication unit 34 input unit 35 display unit 36 imaging unit 37 speaker 4 information processing terminal (nurse terminal)
41 control unit 42 storage unit 43 communication unit 44 input unit 45 display unit 46 photographing unit 47 speaker 5 information processing terminal (person in charge of clerical work terminal)
51 control unit 52 storage unit 53 communication unit 54 input unit 55 display unit 56 imaging unit 57 speaker

An information processing method according to one aspect has a plurality of patients waiting in a virtual waiting room for online diagnosis, outputs the plurality of patients waiting in the virtual waiting room to a doctor terminal, and outputs the plurality of patients waiting in the virtual waiting room from the doctor terminal to the virtual diagnosis room. Receive the patient's entry permission, output the plurality of patients waiting in the virtual waiting room to the clerical staff terminal of the clerical staff, and allow entry to the virtual office from the clerical staff terminal It is characterized by executing a process of accepting a patient's admission permission to enter the room .

Claims (12)

Have multiple patients waiting for online diagnosis in a virtual waiting room,
Outputting a plurality of patients waiting in the virtual waiting room to a doctor terminal,
An information processing method for accepting room entry permission of a patient who is permitted to enter a virtual diagnosis room from the doctor terminal. outputting information indicating permission to enter the virtual diagnostic room to the patient terminal of the patient permitted to enter,
The information processing method according to claim 1, further comprising: establishing video communication between the patient terminal and the doctor terminal after outputting the information indicating permission to enter the room. Outputting a plurality of patients waiting in the virtual waiting room to the nurse terminal,
3. The information processing method according to claim 1 or 2, wherein room entry permission of a patient permitted to enter the virtual nursing room is received from the nurse terminal. outputting information indicating permission to enter the virtual nursing room to the patient terminal of the patient permitted to enter the virtual nursing room;
4. The information processing method according to claim 3, further comprising: establishing video communication between the patient terminal and the nurse terminal after outputting the information indicating permission to enter the room. Outputting a plurality of patients waiting in the virtual waiting room to the clerical staff terminal of the clerical staff,
3. The information processing method according to claim 1 or 2, wherein a room entry permission for a patient who is permitted to enter the virtual office is received from the office worker terminal. outputting information indicating permission to enter the virtual office to the patient terminal of the patient permitted to enter the virtual office;
6. The information processing method according to claim 5, further comprising: establishing video communication between the patient terminal and the clerical staff terminal after outputting the information indicating permission to enter the room. Receiving a movement instruction from the nurse terminal to move the patient who entered the virtual nursing room to the virtual waiting room,
4. The information processing method according to claim 3, further comprising moving the patient from the virtual nursing room to the virtual waiting room when the movement instruction is received. To the nurse terminal, output a movement instruction to move the patient who entered the virtual nursing room to the virtual waiting room and selection information for selecting either the doctor or the clerical staff as the next candidate,
When receiving selection information and movement instructions relating to a doctor from the nurse terminal, the doctor terminal allows the patient waiting in the virtual waiting room and the patient to enter the virtual diagnosis room. outputs the link and
When the nurse terminal receives the selection information and the movement instruction related to the administrative staff, the administrative staff terminal is permitted to enter the patient waiting in the virtual waiting room and the patient into the virtual office. 4. The information processing method according to claim 3, further comprising outputting a second link. Outputting a screen for accepting generation of a new virtual room to the doctor terminal or nurse terminal,
3. The information processing method according to claim 1, wherein a virtual room is generated and a name of the virtual room is received. Equipped with a chat screen for chatting between doctors, nurses and clerical staff,
3. The information processing method according to claim 1, wherein messages exchanged on the chat screen are output to a doctor terminal of the doctor, a nurse terminal of the nurse, or a clerical staff terminal of the clerical staff. Register multiple patients waiting to be diagnosed online in a virtual waiting room,
Output multiple patients waiting in a virtual waiting room for online diagnosis to the doctor terminal,
A program that causes a computer to execute a process of accepting a patient's admission to a virtual diagnosis room from the doctor's terminal. a registration unit for registering a plurality of patients awaiting online diagnosis in a virtual waiting room;
an output unit that outputs a plurality of patients waiting in a virtual waiting room for online diagnosis to a doctor terminal;
an information processing apparatus comprising: a reception unit that receives a room entry permission of a patient who is permitted to enter the virtual diagnosis room from the doctor terminal.

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