JP2023008197A - Resource reservation management system, resource reservation management apparatus, resource reservation management method, and program - Google Patents

Abstract

To solve the problem of the conventional technique in which a target task (one example of predetermined processing) can be executed only among a plurality of terminals that have shared the task in advance and users other than specific users cannot execute the predetermined processing in a resource to be reserved, resulting in poor convenience.SOLUTION: A resource reservation management apparatus 6 receives a task registration request for a resource to be reserved, transmitted by a processing requesting terminal 3 (Step S43), and transmits task list information generated based on the task registration request, to a processing receiving terminal 4 (Step S73). The processing receiving terminal 4 displays a reservation completion screen for the resource to be reserved, and a task list screen for neighboring other resources to be reserved including the resource to be reserved, on a display 407 (Steps S74, S75).SELECTED DRAWING: Figure 20

Description

The present invention relates to a resource reservation management system, a resource reservation management device, a resource reservation management method, and a program.

In recent years, an increasing number of companies, organizations, etc. have adopted a free address system in which a user's seat is not assigned at work, etc., and the degree of freedom for the user's working style is improving.

In such a trend, the target task is shared among multiple terminals in advance, and when the target task is executed or when the target task becomes executable based on the location information, the target A technique is known for notifying a terminal that shares a task with a reminder (see, for example, Patent Literature 1).

However, in the conventional technology, the target task (an example of the predetermined processing) can be executed only among a plurality of terminals shared in advance. There was a problem that the processing could not be performed and the convenience was low.

In order to solve the above-mentioned problems, the invention according to claim 1 provides a resource reservation management device for managing resource reservation, and a process for a reservation target resource indicating a reservation target resource managed by the resource reservation management device. a processing acceptance terminal that accepts a request, wherein the resource reservation management device performs a predetermined processing for the reservation target resource transmitted by a processing request terminal that registers a processing request for the reservation target resource. and receiving means for receiving a registration request relating to the processing associated with the reservation target resource whose use is started, the predetermined processing request information representing a predetermined processing request generated based on the received registration request. and transmission means for transmitting to an underwriting terminal, wherein the processing underwriting terminal controls display for displaying the content of the predetermined processing request indicated by the predetermined processing request information transmitted by the resource reservation management device on the display means. A resource reservation management system characterized by comprising means.

As described above, according to the present invention, it is possible to perform predetermined processing using reserved resources even for users who have not shared predetermined processing in advance.

It is a figure which shows an example of the whole structure of a communication system. It is a figure which shows an example of the hardware constitutions of a process request terminal and a process acceptance terminal. It is a figure which shows an example of the hardware constitutions of a resource reservation management apparatus. It is a figure which shows an example of the functional structure of a communication system. 4 is a conceptual diagram showing an example of a login management table; FIG. 4 is a conceptual diagram showing an example of a floor information management table; FIG. 4 is a conceptual diagram showing an example of a resource information management table; FIG. 4 is a conceptual diagram showing an example of a reservation information management table; FIG. 4 is a conceptual diagram showing an example of a task information management table; FIG. 4 is a conceptual diagram showing an example of a task-related information management table; FIG. FIG. 10 is a sequence diagram showing an example of application activation and login authentication processing; FIG. 10 is a sequence diagram showing an example of acquisition processing of various information; It is an example of a screen display showing the start of registration of a predetermined process in the process request terminal. It is an example of a screen display displaying a list of predetermined processes in the process request terminal. FIG. 10 is a sequence diagram showing an example of registration processing of predetermined processing information; It is an example of a screen display for registering and editing a predetermined process in the process request terminal. FIG. 10 is a sequence diagram showing an example of resource information registration processing; FIG. 11 is a sequence diagram showing an example of processing for determining whether or not there is an addition request target resource; FIG. 10 is a flowchart of processing for determining whether or not there is an additional requested resource; FIG. It is an example of a screen display notifying completion of a reservation in a processing acceptance terminal. It is an example of a screen display when displaying detailed information of a predetermined process in the process undertaking terminal. FIG. 4 is a sequence diagram showing an example of inter-terminal communication; It is an example of a screen display of a conversation tool when executing a predetermined process in a process undertaking terminal. FIG. 10 is a sequence diagram showing an example of processing when predetermined processing is completed; It is an example of a screen display at the time of completion operation of the predetermined process in the process acceptance terminal.

DETAILED DESCRIPTION OF THE INVENTION Embodiments for carrying out the invention will be described below with reference to the drawings. In the description of the drawings, the same elements are denoted by the same reference numerals, and if there are overlapping parts, the description thereof will be omitted.

[Embodiment]
An embodiment will be described with reference to FIGS. 1 to 25. FIG.

[Overall Configuration of Communication System]
<System configuration example>
FIG. 1 is a diagram showing an example of the overall configuration of a communication system. As shown in FIG. 1, the communication system 1 has devices including a processing request terminal 3, a processing acceptance terminal 4, a resource 5, and a resource reservation management device 6. FIG. The processing request terminal 3 , the processing undertaking terminal 4 and the resource reservation management device 6 are connected to each other via a communication network 100 . Here, the communication network 100 is a communication network in which an unspecified number of communications are performed, and is constructed by the Internet, an intranet, a LAN (Local Area Network), or the like. The communication network 100 includes not only wired communication but also wireless communication such as 3G (3rd Generation), 4G (4th Generation), 5G (5th Generation), WiMAX (Worldwide Interoperability for Microwave Access), LTE (Long Term Evolution), and the like. A communication network by communication may be included. The communication system 1 also includes a resource reservation management system 2 constructed by devices including the processing acceptance terminal 4 and the resource reservation management device 6 . Furthermore, the communication system 1 may include a resource reservation registration system 7 constructed by devices including the process request terminal 3 and the resource reservation management device 6 .

<Processing request terminal>
The processing request terminal 3 is implemented by an information processing device (computer system) for communication, in which a general OS or the like is installed. The processing request terminal 3 can communicate with the processing undertaking terminal 4 and the resource reservation management device 6 via the communication network 100 . In the communication system 1, the processing request terminal 3 has a function of registering a processing request for a reserved resource. The processing request terminal 3 is a communication device having a communication function such as a commonly used PC (Personal Computer), a portable notebook PC, a mobile phone, a smart phone, a tablet terminal, or a wearable terminal (sunglass type, wristwatch type, etc.). Or it may be a communication terminal. Further, the processing request terminal 3 may be a communication device or a communication terminal capable of operating software such as browser software.

<Processing acceptance terminal>
The processing undertaking terminal 4 is implemented by one or more information processing devices (computer systems) for communication, which are equipped with a general OS or the like. The processing underwriting terminal 4 can communicate with the processing requesting terminal 3 and the resource reservation management device 6 via the communication network 100 . In the communication system 1, the processing acceptance terminal 4 has a function of accepting a processing request for a reservation target resource that indicates a reservation target resource managed by the resource reservation management device. In addition, the processing undertaking terminal 4 is a communication terminal having a communication function such as a commonly used PC (Personal Computer), portable notebook PC, mobile phone, smart phone, tablet terminal, wearable terminal (sunglass type, wristwatch type, etc.) may be Further, the processing underwriting terminal 4 may be a communication device or communication terminal capable of operating software such as browser software.

<Resource reservation management device>
The resource reservation management device 6 is realized by an information processing device (computer system) for communication, in which a general OS or the like is installed. The resource reservation management device 6 can communicate with the processing request terminal 3 and the processing acceptance terminal 4 via the communication network 100 . In the communication system 1, the resource reservation management device 6 has a function of managing reservation of resources used by users. Further, the resource reservation management device 6 may function as a calendar system for managing schedules (reservations) related to resources reserved and registered by users. The resource reservation management device 6 is a communication device having a communication function, such as a commonly used PC (Personal Computer) or a portable notebook PC, and is composed of, for example, one server device. Alternatively, it may be composed of a plurality of server devices divided for each predetermined function. Further, the resource reservation management device 6 may be a communication device or communication terminal capable of operating software such as browser software.

Furthermore, the resource reservation management device 6 may notify (transmit) data (information) by a push notification (transmission) when transmitting a predetermined notification to the process requesting terminal 3 and the process undertaking terminal 4 . In that case, the resource reservation management device 6, for example, uses FCM (Firebase Cloud Messaging), which is an example of a push notification server, to make a push notification to the registrant terminal 8, thereby enabling the notification function to the registrant terminal 8. It is possible.

On the other hand, as a notification method for the processing request terminal 3 and the processing undertaking terminal 4, the resource reservation management device 6 uses two-way communication using a chat application or the like for communicating with both terminals in addition to the above-described notification method. You may

As described above, in this embodiment, the resource reservation management device 6 has a function of receiving and managing reservation information and the like for various resources input to the processing request terminal 3 . On the other hand, the resource reservation management device 6 requests reservation or reservation information from another schedule management server or the like via the communication network 100, so that resource reservation or usage information is acquired from the other schedule management server. can be Alternatively, another schedule management server may transmit reservation or usage information of a pre-registered account (domain) to the resource reservation management device 6 . The account includes information that can uniquely identify the user, such as e-mail, ID, and telephone number. In this case, the user may first perform login authentication to another schedule management server, and then use an access token or the like to access the website. In this way, another schedule management server may manage reservation information for reserving various resources including free spaces and conference rooms, and schedules of users. Although G Suite (registered trademark), Office365 (registered trademark), etc. are known as other schedule management systems such as schedule management servers, they are not limited to these.

●Terms●
In this embodiment, a resource indicates a resource owned, leased, or managed by a certain company, group, organization, etc., in addition to a resource such as predetermined data. Resources as resources include, for example, conference rooms, free spaces with free addresses (hereinafter referred to as "free spaces"), booths, rental offices, seats, rental studios, accommodation facilities such as hotels, event venues, etc. , space. These resources are difficult to move and are also called facilities. In addition, various equipment, various electronic devices, desks, chairs, lockers, company cars, rental cars (sharing cars), parking lots, rental bicycles, bicycle parking lots, remote conference systems, printing services and mechanisms, people (reception group), etc. can be a resource.

Moreover, in this embodiment, a user refers to a person who corresponds to the following. For example, a user includes a person who reserves (reserves) a resource, a user who uses (uses) the reserved resource, a participant who participates in an event that is performed (implemented) with the reserved resource, and the above-mentioned Includes guest participants who are invited to participate by each person. In this embodiment, the term "user" is used for convenience of explanation.

[Hardware configuration]
<Hardware configuration of processing request terminal and processing acceptance terminal>
FIG. 2 is a diagram showing an example of the hardware configuration of a processing request terminal and a processing acceptance terminal. As shown in FIG. 2, the processing request terminal 3 is constructed by a computer, for example. The processing request terminal 3 is constructed by a computer, for example. The processing request terminal 3 includes a CPU 301, a ROM 302, a RAM 303, an EEPROM 304, a display 307, a short-range communication I/F 308, a CMOS (Complementary Metal Oxide Semiconductor) sensor 309, an imaging element I/F (Interface) 310, a network I/F 311, and a touch panel. 312 , pointing device 313 , media I/F 315 , external device connection I/F 318 , sound input/output I/F 319 , microphone 320 , speaker 321 and bus line 330 .

Among these, the CPU 301 controls the overall operation of the processing request terminal 3 . The ROM 302 stores processing programs used for processing by the CPU 301 . A RAM 603 is used as a work area for the CPU 301 . The EEPROM 304 reads or writes various data such as application programs under the control of the CPU 301 . A display 307 is a kind of display means such as a liquid crystal or an organic EL (Electro Luminescence) that displays various information such as an image of a subject, characters, various icons, a cursor, and menus. In this embodiment, the display 307 functions as an example of display means. The short-range communication I/F 308 is a communication device or communication terminal equipped with a wireless communication interface such as NFC (Near Field Communication), Bluetooth (registered trademark; hereinafter omitted), Wi-Fi (registered trademark; hereinafter omitted), etc. and data A communication circuit for communication. Note that the short-range communication I/F 308 may be equipped with an antenna for short-range communication. The CMOS sensor 309 is a type of built-in image pickup means that picks up an image of a subject under the control of the CPU 301 and obtains image data or moving image data. Note that the image pickup means may be an image pickup means composed of a CCD (Charge Coupled Device) sensor or the like instead of the CMOS sensor. An imaging device I/F 310 is a circuit that controls driving of the CMOS sensor 309 . A bus line 630 is an address bus, a data bus, or the like for electrically connecting each component such as the CPU 301 shown in FIG.

A network I/F 311 is a communication interface for communicating various data (information) with other devices via the communication network 100 . The touch panel 312 is a type of input means for operating the processing request terminal 3 by the user pressing, clicking, tapping, or the like on predetermined buttons, icons, etc. arranged on the display 307 . be. A pointing device 313 is a kind of input means for selecting and executing various instructions, selecting a processing target, moving a cursor, and the like. A media I/F 315 controls reading or writing (storage) of data to a recording medium 314 such as a flash memory. The external device connection I/F 318 is an interface for connecting various external devices. The external device in this case is, for example, a USB (Universal Serial Bus) memory or the like. A sound input/output I/F 319 is a circuit that processes input/output of sound signals between the microphone 620 and the speaker 621 under the control of the CPU 301 . The microphone 320 is a built-in circuit that converts sound into an electric signal, acquires voice or sound wave emitted from an external speaker or the like, and acquires information using the electric signal. The speaker 321 is a built-in circuit that converts electrical signals into physical vibrations to produce sounds such as music and voice.

The processing undertaking terminal 4 is constructed by a computer, for example. The processing undertaking terminal 4 includes a CPU 401, a ROM 402, a RAM 403, an EEPROM 404, a display 407 (an example of display means), a short-range communication I/F 408, a CMOS (Complementary Metal Oxide Semiconductor) sensor 409, an image sensor I/F (Interface) 410, A network I/F 411 , a touch panel 412 , a pointing device 413 , a media I/F 415 , an external device connection I/F 418 , a sound input/output I/F 419 , a microphone 420 , a speaker 421 and a bus line 430 are provided. These hardware resources are CPU 301 , ROM 302 , RAM 303 , EEPROM 304 , display 307 , short-range communication I/F 308 , CMOS (Complementary Metal Oxide Semiconductor) sensor 309 , image sensor I/F (Interface) 310 in processing request terminal 3 . , network I/F 311, touch panel 312, pointing device 313, media I/F 315, external device connection I/F 318, sound input/output I/F 319, microphone 320, speaker 321, and bus line 330, so the description is omitted. .

<Hardware Configuration of Resource Reservation Management Device>
FIG. 3 is a diagram illustrating an example of a hardware configuration of a resource reservation management device; As shown in FIG. 3, resource reservation management device 6 includes CPU 601, ROM 602, RAM 603, EEPROM 604, HD 605, HDD (Hard Disk Drive) controller 606, display 607, near field communication I/F 608, CMOS (Complementary Metal Oxide Semiconductor) sensor 609, image sensor I/F (Interface) 610, network I/F 611, keyboard 612, pointing device 613, media I/F 615, DVD-RW 616, DVD-RW (Digital Versatile Disk Rewritable) drive 617, external A device connection I/F 618 , a sound input/output I/F 619 , a microphone 620 , a speaker 621 and a bus line 630 are provided.

Among them, the CPU 601 controls the overall operation of the resource reservation management device 6 . The ROM 602 stores processing programs used for processing by the CPU 601 . A RAM 603 is used as a work area for the CPU 501 . The EEPROM 604 reads or writes various data such as application programs under the control of the CPU 601 . Note that an application in the present embodiment will be hereinafter simply referred to as an app. The HD 605 stores data such as the various programs described above. The HDD controller 606 controls reading or writing of various data to the HD 605 under the control of the CPU 601 . A display 607 is a kind of display means such as liquid crystal or organic EL (Electro Luminescence) that displays various information such as an image of a subject, characters, various icons, a cursor, and menus. The short-range communication I/F 608 is a communication device or communication terminal having a wireless communication interface such as NFC (Near Field Communication), Bluetooth (registered trademark, hereinafter omitted), Wi-Fi (registered trademark, hereinafter omitted), etc. and data A communication circuit for communication. Note that the short-range communication I/F 608 may be equipped with an antenna for short-range communication. The CMOS sensor 609 is a type of built-in image pickup means that picks up an image of a subject under the control of the CPU 601 and obtains image data or moving image data. Note that the image pickup means may be an image pickup means composed of a CCD (Charge Coupled Device) sensor or the like instead of the CMOS sensor. An imaging device I/F 610 is a circuit that controls driving of the CMOS sensor 609 . A bus line 630 is an address bus, a data bus, or the like for electrically connecting each component such as the CPU 601 shown in FIG.

A network I/F 611 is a communication interface for communicating various data (information) with other devices via the communication network 100 . A keyboard 612 is a type of input means having a plurality of keys for inputting characters, numerical values, various instructions, and the like. A pointing device 613 is a kind of input means for selecting and executing various instructions, selecting a processing target, moving a cursor, and the like. A media I/F 615 controls reading or writing (storage) of data to a recording medium 614 such as a flash memory. A DVD-RW drive 617 controls reading or writing of various data to a DVD-RW 616 as an example of a removable recording medium. Note that the recording medium is not limited to DVD-RW, and may be DVD-R or the like. The external device connection I/F 618 is an interface for connecting various external devices. The external device in this case is, for example, a USB (Universal Serial Bus) memory or the like. A sound input/output I/F 619 is a circuit for processing input/output of sound signals between the microphone 620 and the speaker 621 under the control of the CPU 601 . The microphone 620 is a built-in circuit that converts sound into an electric signal, acquires voice or sound waves emitted from an external speaker or the like, and acquires information using the electric signal. The speaker 621 is a built-in circuit that converts electrical signals into physical vibrations to produce sounds such as music and voice.

The various programs described above may be recorded in a computer-readable recording medium as files in an installable or executable format, or may be downloaded via a network and distributed. Examples of recording media include CD-Rs (Compact Disc Recordable), DVDs (Digital Versatile Disks), Blu-ray Discs, SD cards, and USB memories. Also, the recording medium can be provided domestically or internationally as a program product. For example, the resource reservation management device 6 implements the resource reservation management method according to the present invention by executing the program according to the present invention.

[Functional configuration of communication system]
Next, the functional configuration of this embodiment will be described with reference to FIGS. 4 to 10. FIG. FIG. 4 is a diagram illustrating an example of a functional configuration of a communication system;

<Functional configuration of processing request terminal>
As shown in FIG. 4 , the processing request terminal 3 has a transmission/reception section 31 , a reception section 32 , a display control section 34 , an application activation section 36 , a generation section 37 , a registration section 38 , and a memory/read section 39 . Any of the hardware resources shown in FIG. It is a function or means realized by an action. The processing request terminal 3 also has a storage unit 3000 constructed from at least one of the ROM 302 and the EEPROM 304 shown in FIG. Further, the storage unit 3000 stores a communication program (communication application) for communicating with the processing underwriting terminal 4 and the resource reservation management device 6 via the communication network 100, a program for executing processing by a web browser (browser Application) Stores various applications including a resource reservation program (resource reservation application) for reserving resources and a chat application for communicating with the processing underwriting terminal 4 by chat or the like.

<<Each functional configuration of the processing request terminal>>
Next, each functional configuration of the processing request terminal 3 will be described in detail. The transmission/reception unit 31 of the processing request terminal 3 shown in FIG. It transmits and receives various data (or information) to and from the resource reservation management device 6 respectively. In this embodiment, the transmitting/receiving section 31 functions as an example of at least one of transmitting means and receiving means.

The reception unit 32 is mainly realized by processing of the CPU 301 and receives an operation on at least one of the touch panel 312 and the pointing device 313 . In this embodiment, the reception unit 32 functions as an example of reception means.

The display control unit 34 is mainly implemented by the processing of the CPU 301 on the display 307 and controls the display of various screens and information (data) on the processing request terminal 3 . The display control unit 34 displays a display screen created by HTML or the like on the display 307 using, for example, a browser. In this embodiment, the display control unit 34 functions as an example of display control means.

The application activation unit 36 is mainly realized by the processing of the CPU 301 and mainly activates a communication application for communicating with the resource reservation management device 6 via the communication network 100 . Furthermore, the application activation unit 36 activates a chat application or the like for communicating with the processing request terminal 3 via the communication network 100 . Also, the application activation unit 36 operates a communication application, a chat application, and the like on a predetermined work area of the RAM 303 . In the present embodiment, the application activation unit 36 functions as an example of activation means.

The generation unit 37 is mainly realized by the processing of the CPU 301 and generates various messages and screen data displayed on the processing request terminal 3 . However, if the resource reservation management device 6 generates and transmits various messages and screen data to be displayed on the processing request terminal 3 , the processing request terminal 3 does not have to include the generation unit 37 . In the present embodiment, the generation unit 37 functions as an example of generation means.

The registration unit 38 is mainly realized by the processing of the CPU 301, and after performing the login authentication processing on the resource reservation management device 6, the login ID (user identification information) of the user who succeeded in the login authentication, the user Name, password, etc. are registered in the storage unit 3000 . In this embodiment, the registration unit 38 functions as an example of registration means.

The memory reading unit 39 is mainly realized by the processing of the CPU 301 on at least one of the ROM 302 and the EEPROM 304, stores various data (or information) in the storage unit 3000, and reads various data (or information) from the storage unit 3000. to read out. In the present embodiment, the memory reading unit 39 functions as an example of memory reading means.

<Functional configuration of processing acceptance terminal>
As shown in FIG. 4, the processing underwriting terminal 4 includes a transmission/reception unit 41, a reception unit 42, an image acquisition unit 43, a display control unit 44, an application activation unit 46, a generation unit 47, an execution unit 48, and a memory reading unit. It has a part 49 . Any of the hardware resources shown in FIG. It is a function or means realized by an action. The processing undertaking terminal 4 also has a storage unit 4000 constructed by at least one of the ROM 402 and the EEPROM 404 shown in FIG. Further, the storage unit 4000 stores a communication program (communication application) for communicating with the processing request terminal 3 and the resource reservation management device 6 via the communication network 100, a program for executing processing by a web browser (browser Application) Stores various applications including a resource reservation program (resource reservation application) for reserving resources and a chat application for communicating with the processing request terminal 3 by chat or the like.

<<Each functional configuration of the processing acceptance terminal>>
Next, each functional configuration of the processing undertaking terminal 4 will be described in detail. The transmission/reception unit 41 of the processing undertaking terminal 4 shown in FIG. It transmits and receives various data (or information) to and from the resource reservation management device 6 respectively. In this embodiment, the transmitting/receiving unit 41 functions as an example of at least one of transmitting means and receiving means.

The accepting unit 42 is mainly realized by processing of the CPU 401 and accepts an operation on at least one of the touch panel 412 and the pointing device 413 . In this embodiment, the reception unit 42 functions as an example of reception means.

The photograph acquisition unit 43 is mainly realized by the processing of the CPU 401 for the CMOS sensor 409 and the image sensor I/F 410, and photographs the QR code (registered trademark; hereinafter omitted) provided in the free address seat and obtains the QR code, etc. Get various information contained in . In the present embodiment, the photograph acquisition unit 43 functions as an example of acquisition means.

The display control unit 44 is mainly implemented by the processing of the CPU 401 on the display 407 and controls the display of various screens and information (data) on the processing undertaking terminal 4 . The display control unit 44 uses, for example, a browser to display on the display 407 a display screen created by HTML or the like, a predetermined notification, or the like. Specifically, the display control unit 44 displays on the display 407 the content of the predetermined processing request indicated by the predetermined processing request information transmitted by the resource reservation management device 6 . Further, the display control unit 44 displays on the display 407 notification information indicating that the resource to be reserved has been reserved by the user who uses the processing underwriting terminal 4 together with the predetermined processing request information. Further, the display control unit 44 displays a details confirmation button 4151 (an example of a details confirmation operation unit) for confirming details of a predetermined processing request on the display 407 . In addition, the display control unit 44 displays on the display 407 an acceptance button 4142 (an example of an acceptance operation unit) for accepting a predetermined processing request. Further, when the detailed confirmation button 4151 is operated, the display control unit 44 displays a detailed information confirmation screen 4111 (an example of the detailed information confirmation screen) including detailed information related to predetermined processing on the display 407 . In addition, when the details confirmation button 4151 or the accept button 4142 is operated, the display control unit 44 communicates with the process request terminal 3 with the task processing conversation screen 4121 (conversation screen) related to the process indicated by the predetermined process request. ) is displayed on the display 407 . Information exchanged on the task processing conversation screen 4121 may be any of information including voice, text, and images. Further, the display control unit 44 displays a completion button 4153 (an example of a completion operation unit) for notifying completion of predetermined processing on the display 407 when the accept button 4142 is operated. In this embodiment, the display control unit 44 functions as an example of display control means.

The application launching unit 46 is mainly realized by the processing of the CPU 401 and mainly launches a communication application for communicating with the resource reservation management device 6 via the communication network 100 . The application activation unit 46 activates a chat application or the like for communicating with the processing request terminal 3 via the communication network 100 . Also, the application launching unit 46 operates a communication application, a chat application, and the like on a predetermined work area of the RAM 403 . In the present embodiment, the application activation unit 46 functions as an example of activation means.

The generation unit 47 is mainly implemented by processing of the CPU 401 and generates various messages and screen data displayed on the processing request terminal 3 . The generation unit 47 generates a reservation execution request for reserving the reservation target resource, for example, by photographing the QR code provided on the reservation target resource. However, if the resource reservation management device 6 generates and transmits various messages and screen data to be displayed on the process undertaking terminal 4 , the process undertaking terminal 4 does not have to include the generation unit 47 . In the present embodiment, the generation unit 47 functions as an example of generation means.

The execution unit 48 is mainly realized by the processing of the CPU 401 and executes various processing in the processing underwriting terminal 4 . In this embodiment, the execution unit 48 functions as an example of execution means.

The memory reading unit 49 is mainly implemented by the processing of the CPU 401 on at least one of the ROM 402 and the EEPROM 404, stores various data (or information) in the storage unit 4000, and retrieves various data (or information) from the storage unit 4000. to read out. In the present embodiment, the memory reading unit 49 functions as an example of memory reading means.

<Functional Configuration of Resource Reservation Management Device>
As shown in FIG. 4, the resource reservation management device 6 includes a transmission/reception unit 61, an acquisition unit 623, a display control unit 64, a determination unit 65, an authentication unit 66, a generation unit 67, a registration update unit 68, and a memory/read unit. 69. Each of these functional units is implemented by any one of the hardware resources shown in FIG. It is a function or means realized by operating according to the instructions of The resource reservation management device 6 also has a storage unit 6000 constructed from at least one of the ROM 602, EEPROM 604 and HD 605 shown in FIG. Further, the storage unit 6000 stores a communication program (communication application) for communicating with the processing request terminal 3 and the processing undertaking terminal 4 via the communication network 100, a program for executing processing by a web browser (browser application ) etc. are stored.

●Login management table●
FIG. 5 is a conceptual diagram showing an example of a login management table. A login management DB 6001 configured by a login management table as shown in FIG. 5 is constructed in the storage unit 6000 . In the login management table, for example, passwords, user names, and session information are stored and managed in association with user identification information that identifies users who reserve or use resources.

Among these, the password is identification information associated with the user identification information at the time of login when using the communication system 1 including the resource reservation management system 2, and when the user starts up for the first time (at the time of login), etc. set. A password is information or a code of a plurality of characters (digits) randomly including arbitrary character strings, numbers, and symbols. The user name is the name of the user (registrant) corresponding to the login ID (registrant identification information). Information for identifying a communication session allocated by the resource reservation management device 6 for communication.

●Floor information management table●
FIG. 6 is a conceptual diagram showing an example of a floor information management table. A floor information management DB 6002 configured by a floor information management table as shown in FIG. 6 is constructed in the storage unit 6000 . In the floor information management table, for example, floor identification information, floor display name, floor number, floor map image storage destination, floor map image size (horizontal) and floor The size (vertical) of the map image is stored and managed.

Among these, the floor identification information is identification information for identifying the floor (floor number) on which the resource is installed or arranged, and is given as "AF001", "AF002", etc., for example. A floor display name indicates a name representing a floor, and is given, for example, as "A Building 1F", "A Building 2F", and the like. The number of floors represents the number of floors indicated by the floor display name, and is given as "1", "2", etc., for example.

The floor map image storage destination indicates a storage destination for storing a floor map image in which resources edited and managed by the resource reservation management device 6 are arranged. ://xxxx/Floor2.jpg" or other image file name. Note that the floor map image storage destination may be URL information representing a dedicated image server device arranged in the communication system 1 .

The size (horizontal) of the floor map image and the size (vertical) of the floor map image represent the vertical and horizontal sizes of the floor map image, and are given by "600", "1200", and the like. Also, the unit is given by [pixel], [dot], [mm] or the like.

●Resource information management table●
FIG. 7 is a conceptual diagram showing an example of a resource information management table. A resource information management DB 6003 configured by a resource information management table as shown in FIG. 7 is constructed in the storage unit 6000 . In the resource information management table, for example, resource identification information, resource display name, floor identification information, resource type, in-floor image (X axis) and in-floor coordinates (Y axis) are stored and managed for each domain information.

Among these, the resource identification information is identification information for identifying resources such as seats (desks), and is given by, for example, "S001" and "S003". The resource display name represents the place where the resource is installed or arranged and the name of the resource itself, and is given, for example, as "Building A 1F-PC1", "Building A 1F-desk 3", and the like. The resource type indicates the type of resource such as a seat (desk), and is given by, for example, "shared PC" or "seat". In addition, devices such as "projector" and "teleconference system terminal" may be given as the resource type. The intra-floor coordinates (X-axis) and intra-floor coordinates (Y-axis) represent coordinate values of XY coordinates on a layout screen, which will be described later, and are given, for example, "123.11" and "121.15".

●Reservation information management table●
FIG. 8 is a conceptual diagram showing an example of a reservation information management table. A reservation information management DB 6004 configured by a reservation information management table as shown in FIG. 8 is constructed in the storage unit 6000 . In the reservation information management table, for example, resource identification information, reservation name, user identification information, user name, start date/time, end date/time and cancellation flag are associated with each reservation identification information and stored and managed.

Among these, the reservation identification information is identification information for identifying the order of reservation in which a predetermined event is reserved, and is given as "R001", "R002", etc., for example. The reservation name indicates what the resource to be reserved is. For example, if the resource to be reserved is a desk (seat), it is given as "seat reservation".

The start date and time represents the date and time when the use of the resource is started, and is given as "2021/4/17 13:00:00", for example. The end date and time represents the date and time when the use of the resource was terminated, and is given as "2021/4/17 17:00:00", for example. In addition, although the reservation information management table is divided into two items, the start date and time and the end date and time, the start date and time and the end date and time may be collectively managed as one reservation date and time.

The cancel flag represents a cancellation state indicating whether or not the target resource has been canceled, and is represented by "False" or "True", for example.

●Task information management table●
FIG. 9 is a conceptual diagram showing an example of a task information management table. A task information management DB 6005 configured by a task information management table as shown in FIG. 9 is constructed in the storage unit 6000 . In the task information management table, for example, user name, floor identification method, resource identification information, start date/time, end date/time, task identification information, and processing content are stored and managed in association with each user identification information.

Among these, the task identification information is identification information for identifying a predetermined process (hereinafter also referred to as a "task" in this embodiment) for a reservation target resource registered by the process request terminal 3. For example, " T001", "T002", etc. The processing content is the specific content of a predetermined processing (task) for the resource to be reserved, and is given, for example, as "request to start PC" or "request to receive parcel".

●Task-related information management table●
FIG. 10 is a conceptual diagram showing an example of the task-related information management table. A task-related information management DB 6006 configured by a task-related information management table as shown in FIG. 10 is constructed in the storage unit 6000 . In the task-related information management table, for example, priority, status, assignee identification information, assignee name, process completion notification, and remarks are associated with each task identification information and stored and managed.

Among these, the priority indicates the priority for task processing, and is given based on priority information such as "normal" and "urgent". This priority information is information included in the task information transmitted when the processing request terminal 3 issues a task registration request to the resource reservation management device 6 .

The status is information given when the processing request terminal 3 registers a predetermined processing request in the resource reservation management device 6 and then the processing undertaking terminal 4 accepts the predetermined processing request. When a predetermined processing request is accepted by the processing acceptance terminal 4, the status is managed as "assigned". On the other hand, if a predetermined processing request has not yet been accepted by the processing undertaking terminal 4, or if the processing undertaking terminal 4 has refused to accept the request, the status is managed as "unallocated". As assigner identification information managed in relation to this state, when the state is registered as "assigned", the user identification information of the user who accepted the predetermined processing request is given. As the allocator name, the name of a person having allocator identification information (user identification information) is registered and managed.

The processing completion notification sets whether or not to notify the processing request terminal 3 of the processing completion when the requested predetermined processing is completed. For example, if it is "on", the processing request terminal 3 is notified, and if it is "off", the processing request terminal 3 is not notified. This processing completion notification is sent according to the number of predetermined processing requests per fixed period transmitted by the request terminal 3, the tendency of the content of the processing included in the processing requests (for example, the number of times the same processing request is repeated), and the like. may be appropriately set by the resource reservation management device 6. In this embodiment, the default state of the process completion notification may be set as "on". The remarks manage information indicating remarks for a predetermined process. Specifically, for example, if the predetermined process is "request to start a PC", the information includes link information of the start-up manual of the target PC, installation location information of the PC (information of coordinate values on the floor map), etc. be

<<Each functional configuration of the resource management reservation device>>
Next, each functional configuration of the resource reservation management device 6 will be described in detail. The transmitting/receiving unit 61 of the resource reservation management device 6 shown in FIG. 4 mainly performs processing of the CPU 601 for the short-range communication I/F 608, the network I/F 611, and the external device connection I/F 618 shown in FIG. and transmits and receives various data (or information) to and from the processing request terminal 3 and the processing undertaking terminal 4 via the communication network 100 . The transmitting/receiving unit 61 also transmits predetermined processing request information representing a predetermined processing request generated based on the received registration request to the processing undertaking terminal 4 associated with the reservation target resource whose use has started. In this embodiment, the transmitting/receiving section 61 functions as an example of at least one of transmitting means and receiving means.

The accepting unit 62 is mainly implemented by processing of the CPU 601 and accepts operations on at least one of the keyboard 612 and the pointing device 613 . The reception unit 62 also functions as a Web API (Application Programming Interface) that receives requests from the reservation UI and reads/writes data from/to various DBs. In this embodiment, the reception unit 62 functions as an example of reception means.

The acquisition unit 63 is mainly implemented by the processing of the CPU 601, and obtains floor information of the floor where the resource to be reserved exists, the display name of the resource to be reserved, the type, the coordinate value (position), the resource information of the building, the resource information of the building to be reserved, Acquire task information and the like related to a predetermined process (task) for a resource. In this embodiment, the acquisition unit 63 functions as an example of acquisition means. The display control unit 64 is mainly realized by the processing of the CPU 601 on the display 607, and displays various screens and information (data) in the resource reservation management device 6. control. Furthermore, the display control unit 64 performs display control for displaying various screens and information (data) on at least one of the processing request terminal 3 and the processing undertaking terminal 4. In this embodiment, the display control unit 64 , functions as an example of display control means.

Judgment unit 65 is mainly realized by the processing of CPU 601, and judges whether or not given given conditions are satisfied in resource reservation management device 6. FIG. The determination unit 65 determines, for example, whether there is another reservation target resource within a predetermined distance from the reservation target resource included in the predetermined processing request. In this embodiment, the determination unit 65 functions as an example of determination means.

The authentication unit 66 is mainly implemented by the processing of the CPU 601, and performs authentication processing of the processing request terminal 3 based on the login authentication request requested by the processing request terminal 3, for example. In this embodiment, the authentication unit 66 functions as an example of authentication means.

The generation unit 67 is mainly implemented by the processing of the CPU 601 and generates reservation resource information that enables reservation of resources to be reserved, various messages to the processing request terminal 3 and the processing undertaking terminal 4, screen data, and the like. The generation unit 67 generates predetermined processing request information based on the registration request. Note that the generation unit 67 may be provided in another device provided between the process request terminal 3 and the resource reservation management device 6 , other than the configuration provided in the resource reservation management device 6 . In the present embodiment, the generation unit 67 functions as an example of generation means.

The registration update unit 68 is mainly realized by the processing of the CPU 601, and is managed by the task-related information management DB 6006 (see FIG. 10) when a predetermined process (task) requested by the process acceptance terminal 4 is accepted. Registers and updates various types of information, such as the status of allocator, allocator identification information, allocator name, remarks, etc. For example, the registration update unit 68 updates the status managed above from "not assigned" to "assigned." In the present embodiment, the registration updating section 68 functions as an example of registration updating means.

The memory reading unit 69 is mainly realized by processing of at least one of the ROM 602, the EEPROM 604 and the HD 605 by the CPU 601, stores various data (or information) in the storage unit 6000, and retrieves various data (or information) from the storage unit 6000. information). In the present embodiment, the memory reading unit 69 functions as an example of memory reading means.

[Processing or operation of the embodiment]
Next, each process or operation in the communication system according to the embodiment will be described with reference to FIGS. 11 to 25. FIG. FIG. 11 is a sequence diagram illustrating an example of application activation and login authentication processing.

<App launch and authentication process>
First, a user using the processing request terminal 3 accesses a website for transmitting and receiving various data to and from the resource reservation management device 6 . As a result, the reception unit 32 receives access to the website by the user (step S11). Note that the user may perform an operation to start a communication application and a web application that operate on the processing request terminal 3 . In this case, after the receiving unit 32 receives the user's activation operation of the communication application and the web application, the application activation unit 36 activates the application for which the activation operation has been performed.

Next, the reception unit 32 receives login processing by the user (step S12).

Subsequently, the reception unit 32 receives input of login authentication information by the user (step S21). It is assumed that the access to the website in step S11 and the login process in step S12 are performed by a user whose user name is "Jiro Riko", for example.

Next, the transmission/reception unit 71 transmits a request for authentication processing to the resource reservation management device 6 (step S22). As a result, the transmission/reception unit 61 of the resource reservation management device 6 receives the request for authentication processing transmitted by the processing request terminal 3 . At this time, the request for authentication processing includes user identification information (for example, an e-mail address) for identifying the user as login authentication information input by the user, and a password.

The authentication unit 66 of the resource reservation management device 6 that has received the authentication request retrieves the received user identification information by searching the login management DB 6001 (see FIG. 5) using the received user identification information and password as search keys. Search whether or not the password corresponding to is registered. As a result of the search, if the password corresponding to the user identification information is registered, the authentication unit 66 performs login authentication processing for the user who uses the process requesting terminal 3 (step S23). In this embodiment, hereinafter, it is assumed that the login authentication process for the resource reservation management device 6 by the user has succeeded.

When the login authentication process by the user succeeds, the transmitter/receiver 61 transmits a response of the authentication process to the process requesting terminal 3 (step S24). As a result, the transmission/reception unit 31 of the processing request terminal 3 receives the authentication processing response transmitted by the resource reservation management device 6 . At this time, the response to the authentication process includes session information (SE001 etc.) indicating that communication has been established between the process requesting terminal 3 and the resource reservation management device 6 .

The registration unit 38 of the resource reservation management device 6 that has received the response of the authentication process stores the user identification information and the password as a set in a predetermined area of the storage unit 3000 in order to simplify the login process from the next time onwards. and register (step S25). Note that the process of step S25 may be omitted.

In the communication system according to this embodiment, for example, when the processes of steps S22 and S24 described above are executed, another device or the like may exist between the process requesting terminal 3 and the resource reservation management device 6. FIG. In other words, each piece of information (data) transmitted and received between the process request terminal 3 and the resource reservation management device 6 may be transmitted and received via another device once. The configuration described above is applicable even if there are other processing steps between the processing request terminal 3 and the resource reservation management device 6 .

<Acquisition processing of various information>
FIG. 12 is a sequence diagram illustrating an example of processing for acquiring various information. As shown in FIG. 12, the display control unit 34 of the processing request terminal 3 displays a task registration screen on the display 307 (step S31).

●Screen display example●
FIG. 13 is a screen display example showing the start of registration of a predetermined process in the process request terminal. In FIG. 13 , the display control unit 34 displays a task registration screen 3101 for starting task registration on the display 307 of the processing request terminal 3 . At this time, the task registration screen 3101 displays a message indicating that a predetermined process (task) to be performed by the resource to be reserved is to be registered, and a "task registration" button 3501 for starting task registration. A user who registers a task (a user who uses the process requesting terminal 3 is hereinafter referred to as a “requester”) can start task registration by operating the “task registration” button 3501 .

Returning to FIG. 12, the transmission/reception unit 31 transmits a task list screen display request to the resource reservation management device 6 (step S32). As a result, the transmission/reception unit 61 of the resource reservation management device 6 receives the task list screen display request transmitted by the processing request terminal 3 . At this time, the task list screen display request includes user identification information, current date and time information, and task registration button information.

Next, the acquisition unit 63 of the resource reservation management device 6 searches the task information management DB 6005 (see FIG. 9) and the task related information management DB 6006 (see FIG. 10) using the user identification information received in step S32 as a search key. to obtain the corresponding task information. Furthermore, the acquisition unit 63 reads and acquires task list screen data managed in a predetermined area of the storage unit 6000 (step S33). At this time, the acquired task information includes floor identification information, resource identification information, start date and time, end date and time, task identification information, processing content, priority, state, assignor identification information, assignee name, processing completion notification, and Remarks information is included.

Next, the transmission/reception unit 61 transmits a task list screen display response to the process requesting terminal 3 (step S34). As a result, the transmission/reception unit 31 of the processing request terminal 3 receives the task list screen display response transmitted by the resource reservation management device 6 . At this time, the task list screen display response includes screen data for displaying the task list screen.

●Screen display example●
Next, the display control unit 34 of the processing request terminal 3 displays a task list screen on the display 307 (step S35). FIG. 14 is a screen display example displaying a list of predetermined processes in the process request terminal. As shown in FIG. 14 , the display control unit 34 displays a task list screen 3111 showing a list of predetermined processes on the display 307 of the process request terminal 3 . At this time, the task list screen 3111 displays information including the status, request destination, and priority for each process content as a list of tasks indicating predetermined processes. Furthermore, the task list screen 3111 includes a "new registration" button 3511 for transitioning to a task registration editing screen for registering and editing tasks, an "edit" button 3512 for editing each processing content, and a task list screen. A “return” button 3513 for transitioning (returning) from the screen 3111 to another screen is displayed. In the example shown in FIG. 14, the information of the predetermined process for the shared PC (1F-PC1 in Building A), which is a reserved resource, is not yet displayed at this time.

Returning to FIG. 12, the accepting unit 32 of the processing request terminal 3 accepts the requester's operation on the "new registration" button 3511 (step S36), and then the transmitting/receiving unit 31 instructs the resource reservation management device 6 to A newly created screen display request is transmitted (step S37). As a result, the transmission/reception unit 61 of the resource reservation management device 6 receives the newly created screen display request transmitted by the processing request terminal 3 . At this time, the new creation screen display request includes domain information of the domain in which the requester participates, session information representing the session established between the process requesting terminal 3 and the resource reservation management device 6, and "new New registration button information indicating that the "registration" button 3511 has been operated is included.

After receiving the newly created screen display request in the process of step S37, the acquisition unit 63 of the resource reservation management device 6 searches the floor information management DB 6002 (see FIG. 6) and the resource information management DB 6003 (see FIG. 6) using the received domain information as a search key. 7), the corresponding floor information and resource information are obtained (steps S38 and S39). Furthermore, in step S39, the acquisition unit 63 reads out and acquires newly created screen data managed in a predetermined area of the storage unit 6000. FIG. At this time, the acquired floor information includes floor identification information, floor display name, floor number, floor map image storage destination, and vertical and horizontal sizes (pixels) of the floor map image. Further, the acquired resource information includes resource identification information, resource display name, resource type, and each coordinate information of the X-axis and Y-axis of the floor coordinates. The newly created screen data acquired by the acquiring unit 63 may be performed in either step S38 or S39, or may be performed between steps S37 and S38, or between steps S39 and S40. good.

Subsequently, the transmission/reception unit 61 transmits a newly created screen display response to the processing request terminal 3 (step S40). As a result, the transmission/reception unit 31 of the processing request terminal 3 receives the newly created screen display response transmitted by the resource reservation management device 6 . At this time, the newly created screen display response includes screen data that constitutes a task registration edit screen, which will be described later.

<Task registration editing process>
●Screen display example●
FIG. 15 is a sequence diagram showing an example of registration processing of predetermined processing information. The display control unit 34 of the processing request terminal 3 displays a task registration editing screen for registering predetermined processing on the display 307 (step S41). FIG. 16 is a screen display example for registering and editing a predetermined process in the process request terminal. As shown in FIG. 16, the display control unit 34 of the process requesting terminal 3 displays a task registration editing screen 3121 for registering a task indicating a predetermined process on the display 307 of the process requesting terminal 3 . At this time, the task registration/edit screen 3121 displays input fields for the processing content of the task, the floor to be requested indicating the execution location of the task, the resource to be requested, the priority, the start date, the end date, and remarks. Further, on the task registration edit screen 3121, there are a "Register" button 3521 for registering a task, an "On" button 3522 for processing completion notification for setting whether or not to notify completion of predetermined processing, and a " Off” button 3523 is displayed by the display control unit 34 . Note that, on the task registration edit screen 3121, it is also possible to select each information registered in the past by using a pull-down key, particularly for each information of the requested floor, the requested resource, and the priority.

Returning to FIG. 15, the reception unit 32 of the processing request terminal 3 receives the registration task information for the reservation target resource input by the requester and the input to the "Register" button 3521 (step S42), and the transmission/reception unit 31 performs resource reservation. A task registration request is transmitted to the management device 6 (step S43). As a result, the transmission/reception unit 61 of the resource reservation management device 6 receives the task registration request for the reservation target resource transmitted by the processing request terminal 3 . At this time, the task registration request includes user identification information, registration task information, and button information forming the “Register” button 3521 . The registered task information includes the processing content, requested floor, requested resource, priority, start date, end date, remarks, and each piece of information regarding ON/OFF setting of processing completion notification. Note that the registered task information is information related to the reservation target resource input on the task registration editing screen 3121 .

Next, the registration update unit 68 of the resource reservation management device 6 updates the task information management DB 6005 (see FIG. 9) and the task related information management DB 6006 (see FIG. 9) based on the user identification information and registered task information received in step S43. 10) is registered and updated (step S44).

Subsequently, the generation unit 67 generates predetermined processing request information based on the received task registration request for the reservation target resource (step S45).

Next, the transmission/reception unit 61 transmits a task registration response to the process requesting terminal 3 (step S46). Thereby, the transmission/reception unit 31 of the processing request terminal 3 receives the task registration response transmitted by the resource reservation management device 6 . At this time, the task registration response includes a predetermined response message indicating that the task information has been registered and the predetermined processing request information has been generated.

<Task execution processing>
FIG. 17 is a sequence diagram illustrating an example of resource information registration processing. First, a user who uses a predetermined resource (reservation target resource) including a free address seat activates the camera function of the processing undertaking terminal 4 used by the user and reads the QR code provided in the reservation target resource. A code or the like is photographed (step S61). Note that the subject photographed using the camera function of the processing underwriting terminal 4 is not limited to the QR code as long as it is information that can identify the resource to be reserved.

Subsequently, the transmission/reception unit 41 of the processing underwriting terminal 4 accesses the website of the resource reservation management device 6 (step S62). Specifically, the transmitting/receiving unit 41 performs a login process to the resource reservation management device 6 at the stage when a website is opened for the URL (Uniform Resource Locator) included in the QR code.

Next, the acquisition unit 63 of the resource reservation management device 6 reads and acquires the login screen information managed in a predetermined area of the storage unit 6000 (step S63), In response, the login screen information is transmitted (step S64). As a result, the transmission/reception unit 41 of the processing undertaking terminal 4 receives the login screen information transmitted by the resource reservation management device 6 . At this time, the login screen information includes session information (SE003, etc.) indicating that communication has been established between the process acceptance terminal 4 and the resource reservation management device 6. FIG.

Subsequently, the execution unit 48 of the processing underwriting terminal 4 receives input from the user who uses the processing undertaking terminal 4 (hereinafter, the user who uses the processing underwriting terminal 4 is referred to as the “underwriter”) for the login screen information. Executes login processing based on the login information obtained. In response to this login process, the generator 47 generates a reservation execution request (step S65).

Subsequently, the transmission/reception unit 41 transmits a reservation execution request to the resource reservation management device 6 (step S66). As a result, the transmission/reception unit 61 of the resource reservation management device 6 receives the reservation execution request transmitted by the process undertaking terminal 4 . At this time, the reservation execution request includes resource identification information for identifying the reservation target resource represented by the QR code information.

Next, the registration update unit 68 of the resource reservation management device 6 registers reservation information in the reservation information management DB 6004 (see FIG. 8) based on the received resource information (step S67). At this time, the registered reservation information includes a reservation name corresponding to the resource identification information, user identification information, user name, start date and time, end date and time, and a cancellation flag. As the user identification information, user identification information corresponding to session information when communication is established between the process underwriting terminal 4 and the resource reservation management device 6 is given.

Subsequently, the transmission/reception unit 61 of the resource reservation management device 6 transmits a reservation execution response to the process undertaking terminal 4 (step S68). As a result, the transmission/reception unit 41 of the processing underwriting terminal 4 receives the reservation execution response transmitted by the resource reservation management device 6 . At this time, the reservation execution response includes information to the effect that notification of the reservation result is indicated.

In the communication system according to the present embodiment, for example, when the processes of steps S62 and S64 described above are executed, another device or the like may exist between the process acceptance terminal 4 and the resource reservation management device 6. In other words, each piece of information (data) transmitted and received between the process undertaking terminal 4 and the resource reservation management device 6 may be transmitted and received once via another device. The configuration described above is applicable even if there are other processing steps between the process acceptance terminal 4 and the resource reservation management device 6 .

FIG. 18 is a sequence diagram illustrating an example of processing for determining whether or not there is an additional requested resource. When the reservation process for the reservation target resource by the underwriter is successful, first, the determination unit 65 of the resource reservation management device 6 searches the resource information management DB 6003 (see FIG. 7) using the resource identification information received in step S66 as a search key. By searching the reservation information management DB 6004 (see FIG. 8) and the task information management DB 6005 (see FIG. 9), it is determined whether or not there is an additional requested resource (step S71).

<<Details of judging the presence or absence of additional requested resources>>
FIG. 19 is a flowchart of processing for determining whether or not there is an additional requested resource. In the process of step S71, first, the storage/reading unit 69 searches the resource information management DB 6003 (see FIG. 7) using the resource identification information given to the reserved resource to be used as a search key to obtain the reserved resource to be used. The intra-floor coordinate information of the completed resource is read (step S71-1). Specifically, the memory reading unit 69 reads out, for example, the floor coordinates (X axis: 123.11, Y axis: 121.15) of the shared PC provided in the resource identification information: S101 and provided in the A building 1F.

Subsequently, the memory reading unit 69 searches the reservation information management DB 6004 (see FIG. 8) and the task information management DB 6005 (see FIG. 9) using the date and time when the reserved resource (shared PC) to be used is used as a search key. As a result, other reserved resources whose use date and time are within a predetermined period including the date and time when the reserved resource is used are read out (step S71-2). Specifically, the memory reading unit 69 reads other reserved resources that will be used on the same day as 2021/04/17 when the shared PC indicated by resource identification information: S101 is used, for example. In this case, the memory reading unit 69 reads the resource identification information: desk 3 provided in the building A 1F provided in S103.

Next, based on the information read in steps S71-1 and S71-2, the determination unit 65 determines whether the reserved resource to be used and other reserved resources are within a predetermined distance. (Step S71-3). In this case, both the shared PC read out in steps S71-1 and S71-2 and the desk 3 on the 1st floor of Building A are provided on the 1st floor of Building A. Accordingly, the determination unit determines that these reserved resources are within a predetermined distance. In this way, as a specific example within a predetermined distance, it is possible to set a specific linear distance (for example, within 10 [m]) or a case where they exist on the same floor.

If the reserved resource to be used and the other reserved resource are within a predetermined distance (step S713: YES), the registration update unit 68 determines whether the reserved resource to be used (shared PC) and the other reserved resource ( Building A 1F-desk 3) is added to the task list information, and this flow is exited (step S71-4).

On the other hand, if the reserved resource to be used and another reserved resource are not within the predetermined distance (step S713: NO), the registration updating unit 68 adds the reserved resource to be used (shared PC) to the task list information. Add and exit this flow (step S71-5). Note that the task list information added in steps S71-4 and S71-5 may be managed in a task list information storage area provided in a predetermined area of the storage unit 6000, for example.

Furthermore, in the flowchart shown in FIG. 19, the determination unit 65 determines whether the reserved resource and another reserved resource are within a predetermined distance. However, without being limited to this, it has been reserved within a predetermined period including the date and time when the reserved resource is used (for example, one week before and after the date and time when the reserved resource is used) and has not been used yet, or Other reserved resources for which predetermined processing has not been performed may be added to the task list information. Further, if there are other reserved resources managed by the resource reservation management device 6 even after the date and time when the reserved resource is used has passed, the determination unit 65 determines that such other reserved resource is also used for the task. You may make it add to list information. By doing so, even if there is no other reserved resource within a predetermined distance from the reserved resource, it is possible for the other reserved resource to be processed according to the will of the underwriter. It can be expected that the quality will increase.

Returning to FIG. 18, the acquisition unit 63 of the resource reservation management device 6 acquires the list of tasks stored in the task list information storage area, and based on the list of tasks acquired by the acquisition unit 63, the generation unit 67 Task list information as predetermined processing request information and a predetermined message are generated (step S72).

Subsequently, the transmission/reception unit 61 transmits the task list information generated by the generation unit 67 to the process undertaking terminal 4 (step S73). As a result, the transmission/reception unit 41 of the process undertaking terminal 4 receives the task list information transmitted by the resource reservation management device 6 . At this time, the task list information includes target task list information and a notification message. Specifically, the transmitting/receiving unit 61 of the resource reservation management device 6 transmits the predetermined processing request information representing the predetermined processing request generated by the generating unit 67 based on the received registration request to the reservation target whose use has started. It is transmitted to the processing acceptance terminal 4 associated with the resource (the shared PC which is the reserved resource to be used). Further, the transmitting/receiving unit 61 transmits to the process undertaking terminal 4 other predetermined process request information related to other predetermined processes to be performed in other resources existing within a predetermined distance from the resource to be reserved. The process undertaking terminal 4 associated with the reservation target resource is, for example, a communication terminal used by a user who uses the reservation target resource. This enables a user (acceptor) different from the requester to execute a predetermined process performed in the reserved resource on behalf of the requester who has reserved the predetermined resource.

●Screen display example●
Next, the display control unit 44 of the processing undertaking terminal 4 displays a reservation completion screen of the reservation target resource and a task list screen of other reservation target resources in the vicinity including the reservation target resource on the display 407 (step S74). . At this time, the reservation completion screen includes contents of reservation result and task list notification, which will be described later. FIG. 20 is an example of a screen display notifying completion of a reservation on a processing acceptance terminal. As shown in FIG. 20 , the display control unit 44 of the processing underwriting terminal 4 displays a reservation completion screen 4101 indicating the reservation completion on the display 407 of the processing undertaking terminal 4 . At this time, in the reservation completion screen 4101, in addition to the information of the reserved resource reserved by the underwriter, the processing details, the requester, and the status of each resource requested by one or more requesters are displayed. Displayed for each resource. For reserved resources whose status is "unallocated", a "confirm details" button 4151 and an "accept" button 4152 are displayed. As a result, the underwriter can confirm the details of the processing by operating the "details confirmation" button 4151 . Furthermore, the underwriter can operate the "accept" button 4152 according to his/her own convenience to undertake the processing of the requested processing content. Further, on the reservation completion screen 4101, notification of predetermined contents is also displayed. The content of this notification may be changed according to the type of reserved resource.

●Screen display example●
Returning to FIG. 18, the reception unit 42 of the processing underwriting terminal 4 receives the operation of the "details confirmation" button 4151 operated by the underwriter, and the display control unit 44 displays the detailed information confirmation screen based on the task list information. (Step S75). As a result, the display control unit 44 displays a detailed information confirmation screen 4111 showing details of the task on the display 407 . FIG. 21 is an example of a screen display when displaying detailed information of a predetermined process in the process underwriting terminal. As shown in FIG. 21, the display control unit 44 of the process undertaking terminal 4 causes the display 407 of the process undertaking terminal 4 to display detailed information indicating the details of the task when the "confirm details" button 4151 is operated. A confirmation screen 4111 is displayed. At this time, the detailed information confirmation screen 4111 displays detailed information of the task to be performed by the processing target resource. The detailed information of this task includes, for example, information managed in the remark column managed by the task-related information management DB 6006 (see FIG. 10). Further, on the detailed information confirmation screen 4111, a “confirm” button 4161 operated by the underwriter is displayed. 20 is returned to the reservation completion screen 4101, and the contents of processing and the like are displayed again. In the process of step S75, when the "details confirmation" button 4151 is operated by the underwriter, the process underwriting terminal 4 sends the detailed information confirmation screen data constituting the detailed information confirmation screen 4111 to the resource reservation management device 6. may be requested. In this case, the display control unit 44 of the processing undertaking terminal 4 displays the detailed information confirmation screen 4111 on the display 407 after receiving the detailed information confirmation screen data transmitted by the resource reservation management device 6 .

Returning to FIG. 18, the reception unit 42 of the processing underwriting terminal 4 receives task selection by the underwriter (step S76). Specifically, the receiving unit 42 receives an operation on the "accept" button 4152 displayed on the reservation completion screen 4101 operated by the underwriter.

Next, the transmitting/receiving unit 41 transmits a notification of permission to allocate the selected task and a processing request for inter-terminal communication to the resource reservation management device 6 (step S77). As a result, the transmission/reception unit 61 of the resource reservation management device 6 receives the allocation permission notification and the inter-terminal communication processing request transmitted by the processing undertaking terminal 4 . At this time, the assignment permission notice includes task identification information and user identification information of the underwriter (assigner identification information). Further, the inter-terminal communication processing request includes button information forming an “accept” button 4152 .

Next, the registration update unit 68 of the resource reservation management device 6 updates the status of the task (step S78). Specifically, the registration updating unit 68 updates the allocator identification information and allocator name corresponding to the task identification information managed in the task-related information management DB 6006 (see FIG. 10) to the allocator received in step S76. Update to identity and assignee name. Further, the registration updating unit 68 updates the status from "not assigned" to "assigned".

Next, the transmission/reception unit 61 of the resource reservation management device 6 transmits a processing request as response information for the selected task to the processing undertaking terminal 4 (step S79). As a result, the transmission/reception unit 41 of the processing undertaking terminal 4 receives the processing request as response information for the selected task, which is transmitted by the resource reservation management device 6 .

<Communication processing between terminals>
FIG. 22 is a sequence diagram illustrating an example of communication between terminals. FIG. 22 describes loop processing that is repeatedly executed from steps S81 to S90 when the "accept" button 4152 shown in FIG. 20 is operated. First, the acquisition unit 63 of the resource reservation management device 6 prepares for inter-terminal communication between the processing requesting terminal 3 and the processing underwriting terminal 4 by, for example, displaying a chat screen provided in a predetermined area of the storage unit 6000. The configured chat screen information (data) is read and acquired (step S81).

Subsequently, the transmission/reception unit 61 transmits an inter-terminal communication start request to the process requesting terminal 3 (step S82). As a result, the transmission/reception unit 31 of the processing request terminal 3 receives the inter-terminal communication start request transmitted by the resource reservation management device 6 . At this time, the inter-terminal communication start request includes chat screen information.

Subsequently, the transmission/reception unit 61 transmits an inter-terminal communication start request to the process underwriting terminal 4 (step S83). As a result, the transmission/reception unit 41 of the processing acceptance terminal 4 receives the inter-terminal communication start request transmitted by the resource reservation management device 6 . At this time, the inter-terminal communication start request includes chat screen information related to the chat performed between the process requesting terminal 3 and the process undertaking terminal 4 .

Subsequently, the display control unit 44 of the processing undertaking terminal 4 displays a chat screen on the display 407 . After that, the reception unit 42 receives operation input to the chat screen by the underwriter (step S84).

●Screen display example●
FIG. 23 is an example of a screen display of a conversation tool when executing a predetermined process in a process underwriting terminal. As shown in FIG. 23, the display control unit 44 of the process undertaking terminal 4 displays a conversation tool for task processing on the display 407 of the process undertaking terminal 4 by operating the "accept" button 4152, for example. 4121 for task processing is displayed. At this time, the target of the processing task and the task requester are displayed on the task processing conversation screen 4121 . Furthermore, a chat screen with the task requester is displayed on the task processing conversation screen 4121 . As a result, the underwriter can process the requested task while obtaining detailed information in real time about the task for the resource to be reserved that has been requested with the requester. In addition, since the requester can grasp the processing status of the task of the underwriter in real time, while confirming the processing status of the reservation target resource that could not be realized even if the requester made a reservation in real time, , it becomes possible to give precise instructions to underwriters.

Returning to FIG. 22, inter-terminal communication using the chat function performed between the process underwriting terminal 4 and the process requesting terminal 3 will be described. The transmitting/receiving unit 41 of the process undertaking terminal 4 transmits an inquiry at the time of task execution to the process requesting terminal 3 (step S85). As a result, the transmitting/receiving unit 31 of the process requesting terminal 3 receives the task execution inquiry transmitted from the process undertaking terminal 4 . At this time, the inquiry during task execution includes the content of the inquiry message prepared by the underwriter.

Next, the display control unit 34 of the processing request terminal 3 displays a chat screen on the display 307 . After that, the reception unit 32 receives an operation input to the chat screen by the requester (step S86).

Subsequently, the transmitting/receiving unit 31 of the process requesting terminal 3 transmits a reply to the inquiry at the time of task execution to the process undertaking terminal 4 (step S87). As a result, the transmitting/receiving unit 41 of the process undertaking terminal 4 receives the response to the inquiry at the time of task execution transmitted by the process requesting terminal 3 . At this time, the response to the inquiry during task execution includes the content of the response message created by the requester. In this embodiment, the processing request terminal 3 used by the requester who requested the predetermined processing for the resource to be reserved and the processing acceptance terminal 4 used by the underwriter who undertook the predetermined processing are connected by the resource reservation management device 6. The processing of steps S85 to S87 described above is repeated through the given chat screen. As a result, the underwriter who uses the specified resource (reservation target resource) can communicate with the requester who registered the processing request content for the reservation target resource in real time in a state similar to a telephone call, so the reservation can be made without delay on behalf of the requester. It becomes possible to process the target resource. In the present embodiment, an example of a chat screen used between the process requesting terminal 3 and the process undertaking terminal 4 is shown. .

Next, the reception unit 42 of the processing underwriting terminal 4 receives the chat screen termination operation by the underwriter (step S88). In this case, for example, the operation for ending the chat screen is an operation for the "to reservation completion screen" button 4171 shown in FIG.

Next, the transmission/reception unit 41 of the process undertaking terminal 4 transmits a chat completion notification to the resource reservation management device 6 (step S89). As a result, the transmission/reception unit 61 of the resource reservation management device 6 receives the chat completion notification transmitted by the process underwriting terminal 4 .

Subsequently, the registration update unit 68 of the resource reservation management device 6 performs terminal-to-terminal communication end processing (step S90).

<Task completion processing>
FIG. 24 is a sequence diagram illustrating an example of processing upon completion of predetermined processing. As shown in FIG. 24, the reception unit 42 of the processing underwriting terminal 4 receives a task processing completion operation by the underwriter (step S91).

●Screen display example●
FIG. 25 is an example of a screen display at the time of completion operation of a predetermined process on the process acceptance terminal. As shown in FIG. 25, the display control unit 44 of the processing underwriting terminal 4, for example, when the "to reservation confirmation screen" button 4171 in the task processing conversation screen 4121 shown in FIG. to display a reservation completion screen 4131 . On the reservation completion screen 4131, instead of the "accept" button 4152 displayed on the reservation completion screen 4101, a "complete" button 4153 is displayed. As a result, the underwriter can operate the "Complete" button 4153 in the reservation completion screen 4131 displayed on the process underwriting terminal 4 when the predetermined processing for the resource to be reserved is completed.

Returning to FIG. 24, the transmitter/receiver 41 of the process underwriting terminal 4 transmits a task process completion notification to the resource reservation management device 6 (step S92). As a result, the transmission/reception unit 61 of the resource reservation management device 6 receives the task processing completion notification transmitted by the processing underwriting terminal 4 . At this time, the task processing completion notice includes button information forming the “complete” button 4153 .

Next, the registration update unit 68 of the resource reservation management device 6 updates the task status in the task information management DB 6005 (see FIG. 9) and the task related information management DB 6006 (see FIG. 10) (step S93). Specifically, the registration updating unit 68 may delete various information corresponding to the processed task identification information managed by the task information management DB 6005 and the task-related information management DB 6006 .

Subsequently, the transmission/reception unit 61 transmits a task processing completion notice to the processing request terminal 3 (step S94). As a result, the transmission/reception unit 31 of the processing request terminal 3 receives the task processing completion notification transmitted by the resource reservation management device 6 .

Subsequently, the display control unit 34 of the processing request terminal 3 displays information indicating completion of processing of the registered task on the display 307 (step S95). In this case, the information indicating the completion of processing is, for example, combined with the information of the resource to be reserved displayed on the task list screen 3111 shown in FIG. You may do so.

[Main effects of the embodiment]
As described above, according to the present embodiment, the resource reservation management device 6 receives the task registration request transmitted by the processing requesting terminal 3 (step S43), and sends the request to the processing undertaking terminal 4 based on the task registration request. The task list information generated by the above is transmitted (step S73). Thereafter, the process undertaking terminal 4 displays a reservation completion screen and a detailed information confirmation screen based on the task list information on the display 407 (steps S74 and S75). As a result, there is an effect that even a user who has not shared the predetermined processing in advance can perform the predetermined processing using the reserved resource.

[Supplement to the embodiment]
Each function of the above-described embodiments can be implemented by one or more processing circuits. As used herein, the term "processing circuitry" includes devices programmed by software to perform functions, such as processors implemented by electronic circuitry. This device is, for example, a processor, an ASIC (Application Specific Integrated Circuit) designed to perform each function described above, a DSP (digital signal processor), an FPGA (field programmable gate array), an SOC (System on a chip), GPU (Graphics Processing Unit), and conventional circuit modules.

Furthermore, the information of the reservation target resource obtained by the above-described embodiment may be obtained from other databases or the like by the learning effect of machine learning using artificial intelligence (AI). Here, machine learning is a technology that allows computers to acquire human-like learning abilities. It is a technology that applies this to new data and makes predictions. The learning method for machine learning may be supervised learning, unsupervised learning, semi-supervised learning, reinforcement learning, or deep learning. A combined learning method may be used, and any learning method for machine learning may be used.

So far, the resource reservation management system, the resource reservation management device, the resource reservation management method, and the program according to one embodiment of the present invention have been described. Additions, changes, deletions, etc. of the embodiments can be changed within the range that a person skilled in the art can conceive, and as long as the action and effect of the present invention are exhibited in any aspect, it is included in the scope of the present invention is.

1 communication system 3 processing request terminal 4 processing acceptance terminal 5 resource 6 reservation management device 307 display (an example of display means)
41 Transceiver (an example of receiving means, an example of transmitting means)
44 display control unit (an example of display control means)
47 generation unit (an example of generation means)
407 display (an example of display means)
4111 Detailed information confirmation screen (an example of a detailed information confirmation screen)
4121 Conversation screen for task processing (an example of a conversation screen)
4151 Details confirmation button (an example of details confirmation operation part)
4152 Underwriting button (an example of underwriting operation part)
4153 Done button (an example of a completion operation part)
61 Transceiver (an example of receiving means, an example of transmitting means)
65 Determination unit (an example of determination means)
67 generation unit (an example of generation means)

JP 2017-069730 A

Claims (14)

A resource reservation management system comprising: a resource reservation management device for managing resource reservation; and a processing acceptance terminal for receiving a processing request for a reservation target resource indicating the reservation target resource managed by the resource reservation management device. ,
The resource reservation management device,
receiving means for receiving a registration request related to a predetermined process for the reservation target resource, which is transmitted by a processing request terminal for registering a processing request for the reservation target resource;
transmitting means for transmitting predetermined processing request information representing a predetermined processing request generated based on the received registration request to the processing undertaking terminal associated with the reservation target resource whose use has been started;
has
The processing undertaking terminal is
display control means for displaying, on a display means, the content of the predetermined processing request indicated by the predetermined processing request information transmitted by the resource reservation management device;
having
A resource reservation management system characterized by: The transmission means is
sending other predetermined processing request information related to other predetermined processing to be performed in another resource existing within a predetermined distance from the reservation target resource to the processing undertaking terminal;
The resource reservation management system according to claim 1, characterized by: The resource reservation management system according to claim 1 or 2,
The resource reservation management device further
generating means for generating the predetermined processing request information based on the registration request;
having
A resource reservation management system characterized by: The display control means is
displaying notification information indicating that the resource to be reserved has been reserved by a user who uses the processing underwriting terminal together with the predetermined processing request information on the display means;
A resource reservation management system according to any one of claims 1 to 3. The display control means is
displaying, on the display means, a detailed confirmation operation section for confirming details of the predetermined processing request;
5. The resource reservation management system according to any one of claims 1 to 4, characterized by: The display control means is
displaying an acceptance operation unit for accepting the predetermined processing request on the display means;
5. The resource reservation management system according to any one of claims 1 to 4, characterized in that: The display control means is
displaying a detailed information confirmation screen including detailed information related to the predetermined process on the display means when the detailed confirmation operation unit is operated;
6. The resource reservation management system according to claim 5, characterized by: The display control means is
When the detailed confirmation operation unit or the underwriting operation unit is operated, displaying a conversation screen related to the processing indicated by the predetermined processing request with the processing request terminal on the display means;
7. The resource reservation management system according to claim 5 or 6, characterized by: The display control means is
When the underwriting operation unit is operated, displaying a completion operation unit for notifying completion of the predetermined process on the display means;
7. The resource reservation management system according to claim 6, characterized by: A resource reservation management system according to any one of claims 1 to 9,
The resource management device
determining means for determining whether or not another reservation target resource exists within a predetermined distance from the reservation target resource included in the predetermined processing request;
having
A resource reservation management system characterized by: A resource reservation management system according to any one of claims 1 to 10,
The processing undertaking terminal is
generation means for generating a reservation execution request for reserving the reservation target resource by photographing a QR code provided on the reservation target resource;
having
A resource reservation management system characterized by: A resource reservation management device for managing reservation of resources,
a receiving means for receiving a registration request related to a predetermined process for the reservation target resource transmitted by a processing request terminal for registering a processing request for the reservation target resource indicating the reservation target resource managed by the resource reservation management device; ,
transmitting means for transmitting predetermined processing request information representing a predetermined processing request generated based on the received registration request to the processing undertaking terminal associated with the reservation target resource whose use has been started;
having
A resource reservation management device characterized by: A resource reservation management method executed by a resource reservation management device for managing resource reservation,
a receiving step of receiving a registration request related to a predetermined process for the reservation target resource, which is transmitted by a processing request terminal for registering a processing request for the reservation target resource indicating the reservation target resource managed by the resource reservation management apparatus; ,
a transmission step of transmitting predetermined processing request information representing a predetermined processing request generated based on the received registration request to the processing acceptance terminal associated with the reservation target resource whose use has been started;
perform an action including
A resource reservation management method characterized by: A resource reservation management device that manages resource reservations,
a receiving step of receiving a registration request related to a predetermined process for the reservation target resource, which is transmitted by a processing request terminal for registering a processing request for the reservation target resource indicating the reservation target resource managed by the resource reservation management apparatus; ,
a transmission step of transmitting predetermined processing request information representing a predetermined processing request generated based on the received registration request to the processing acceptance terminal associated with the reservation target resource whose use has been started;
A program that executes a process including

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