JP2022523504A5 - - Google Patents
Info
- Publication number
- JP2022523504A5 JP2022523504A5 JP2021544347A JP2021544347A JP2022523504A5 JP 2022523504 A5 JP2022523504 A5 JP 2022523504A5 JP 2021544347 A JP2021544347 A JP 2021544347A JP 2021544347 A JP2021544347 A JP 2021544347A JP 2022523504 A5 JP2022523504 A5 JP 2022523504A5
- Authority
- JP
- Japan
- Prior art keywords
- response
- audio
- user model
- caller
- model
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Applications Claiming Priority (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US15/929,095 US10770059B2 (en) | 2019-01-29 | 2019-01-29 | Conversational speech agent |
| US15/929,095 | 2019-01-29 | ||
| PCT/US2020/013160 WO2020159693A1 (en) | 2019-01-29 | 2020-01-10 | Conversational speech agent |
Publications (3)
| Publication Number | Publication Date |
|---|---|
| JP2022523504A JP2022523504A (ja) | 2022-04-25 |
| JP2022523504A5 true JP2022523504A5 (https=) | 2022-12-21 |
| JP7313455B2 JP7313455B2 (ja) | 2023-07-24 |
Family
ID=71732630
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP2021544347A Active JP7313455B2 (ja) | 2019-01-29 | 2020-01-10 | 発話エージェント |
Country Status (4)
| Country | Link |
|---|---|
| US (1) | US10770059B2 (https=) |
| EP (1) | EP3918508A4 (https=) |
| JP (1) | JP7313455B2 (https=) |
| WO (1) | WO2020159693A1 (https=) |
Families Citing this family (19)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US10600408B1 (en) * | 2018-03-23 | 2020-03-24 | Amazon Technologies, Inc. | Content output management based on speech quality |
| US11854538B1 (en) * | 2019-02-15 | 2023-12-26 | Amazon Technologies, Inc. | Sentiment detection in audio data |
| JP7338039B2 (ja) * | 2019-08-07 | 2023-09-04 | ライブパーソン, インコーポレイテッド | メッセージングを自動化に転送するためのシステムおよび方法 |
| US11393471B1 (en) * | 2020-03-30 | 2022-07-19 | Amazon Technologies, Inc. | Multi-device output management based on speech characteristics |
| WO2021205946A1 (ja) * | 2020-04-06 | 2021-10-14 | ソニーグループ株式会社 | 情報処理装置および情報処理方法 |
| US11875797B2 (en) * | 2020-07-23 | 2024-01-16 | Pozotron Inc. | Systems and methods for scripted audio production |
| US20220319505A1 (en) * | 2021-02-12 | 2022-10-06 | Ashwarya Poddar | System and method for rapid improvement of virtual speech agent's natural language understanding |
| US11545141B1 (en) * | 2021-04-16 | 2023-01-03 | ConverzAI Inc. | Omni-channel orchestrated conversation system and virtual conversation agent for realtime contextual and orchestrated omni-channel conversation with a human and an omni-channel orchestrated conversation process for conducting realtime contextual and fluid conversation with the human by the virtual conversation agent |
| US12272355B2 (en) * | 2021-04-20 | 2025-04-08 | Converzai, Inc. | System and method for providing a virtual speech agent for simulated conversations and conversational feedback |
| US20230026945A1 (en) * | 2021-07-21 | 2023-01-26 | Wellspoken, Inc. | Virtual Conversational Agent |
| US11856139B2 (en) * | 2021-09-24 | 2023-12-26 | International Business Machines Corporation | Method and apparatus for dynamic tone bank and personalized response in 5G telecom network |
| CN114189587A (zh) * | 2021-11-10 | 2022-03-15 | 阿里巴巴(中国)有限公司 | 通话方法、设备、存储介质及计算机程序产品 |
| US12315495B2 (en) | 2021-12-17 | 2025-05-27 | Snap Inc. | Speech to entity |
| US11936812B2 (en) * | 2021-12-22 | 2024-03-19 | Kore.Ai, Inc. | Systems and methods for handling customer conversations at a contact center |
| US12361934B2 (en) | 2022-07-14 | 2025-07-15 | Snap Inc. | Boosting words in automated speech recognition |
| EP4471694A1 (en) * | 2023-06-01 | 2024-12-04 | Airbus S.A.S. | Method for assisting a worker in a production line, data processing apparatus and computer program |
| JP7808661B2 (ja) * | 2023-09-20 | 2026-01-29 | ソフトバンクグループ株式会社 | システム |
| US20250118298A1 (en) * | 2023-10-09 | 2025-04-10 | Hishab Singapore Private Limited | System and method for optimizing a user interaction session within an interactive voice response system |
| EP4599429A1 (en) * | 2023-12-28 | 2025-08-13 | Google LLC | Dynamic adaptation of speech synthesis by an automated assistant during automated telephone call(s) |
Family Cites Families (17)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6018711A (en) * | 1998-04-21 | 2000-01-25 | Nortel Networks Corporation | Communication system user interface with animated representation of time remaining for input to recognizer |
| US6771746B2 (en) | 2002-05-16 | 2004-08-03 | Rockwell Electronic Commerce Technologies, Llc | Method and apparatus for agent optimization using speech synthesis and recognition |
| US20040162724A1 (en) * | 2003-02-11 | 2004-08-19 | Jeffrey Hill | Management of conversations |
| JP2005062240A (ja) * | 2003-08-13 | 2005-03-10 | Fujitsu Ltd | 音声応答システム |
| US20080086690A1 (en) * | 2006-09-21 | 2008-04-10 | Ashish Verma | Method and System for Hybrid Call Handling |
| US9575963B2 (en) * | 2012-04-20 | 2017-02-21 | Maluuba Inc. | Conversational agent |
| US20180012595A1 (en) * | 2016-07-07 | 2018-01-11 | Intelligently Interactive, Inc. | Simple affirmative response operating system |
| US9812151B1 (en) * | 2016-11-18 | 2017-11-07 | IPsoft Incorporated | Generating communicative behaviors for anthropomorphic virtual agents based on user's affect |
| KR20190121758A (ko) * | 2017-02-27 | 2019-10-28 | 소니 주식회사 | 정보 처리 장치, 정보 처리 방법, 및 프로그램 |
| US9865260B1 (en) * | 2017-05-03 | 2018-01-09 | Google Llc | Proactive incorporation of unsolicited content into human-to-computer dialogs |
| KR20190004495A (ko) * | 2017-07-04 | 2019-01-14 | 삼성에스디에스 주식회사 | 챗봇을 이용한 태스크 처리 방법, 장치 및 시스템 |
| US10504514B2 (en) * | 2017-09-29 | 2019-12-10 | Visteon Global Technologies, Inc. | Human machine interface system and method for improving user experience based on history of voice activity |
| US10424302B2 (en) * | 2017-10-12 | 2019-09-24 | Google Llc | Turn-based reinforcement learning for dialog management |
| CN107943896A (zh) * | 2017-11-16 | 2018-04-20 | 百度在线网络技术(北京)有限公司 | 信息处理方法和装置 |
| US10475451B1 (en) * | 2017-12-06 | 2019-11-12 | Amazon Technologies, Inc. | Universal and user-specific command processing |
| JP7044415B2 (ja) * | 2017-12-31 | 2022-03-30 | 美的集団股▲フン▼有限公司 | ホームアシスタント装置を制御するための方法及びシステム |
| CN108600911B (zh) * | 2018-03-30 | 2021-05-18 | 联想(北京)有限公司 | 一种输出方法及电子设备 |
-
2019
- 2019-01-29 US US15/929,095 patent/US10770059B2/en active Active
-
2020
- 2020-01-10 JP JP2021544347A patent/JP7313455B2/ja active Active
- 2020-01-10 WO PCT/US2020/013160 patent/WO2020159693A1/en not_active Ceased
- 2020-01-10 EP EP20748597.0A patent/EP3918508A4/en active Pending
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