JP2022189669A - Information processing device and settlement method - Google Patents

Abstract

To facilitate non-face-to-face payment.SOLUTION: An information processing device includes: receiving means for receiving identification information relating to a customer; input means for inputting billing information corresponding to the identification information into settlement means; creation means for creating display information relating to the identification information; and transmitting means for transmitting the display information to a customer terminal. The settlement means performs settlement based on the billing information, and the display information includes settlement induction information for inducing connection to the settlement means.SELECTED DRAWING: Figure 1

Description

Patent Act Article 30, Paragraph 2 application filed January 10, 2021 Product explanation pamphlet February 8, 2021 Chirimon Co., Ltd. February 8, 2021 A.D.System Co., Ltd.

The present invention relates to an information processing apparatus and a payment method, and more particularly to a non-face-to-face guest room credit card payment system using QR codes (registered trademark).

In some hotels, a device called a guest room adjustment machine or a guest room money changer is installed in each room. This device has a charge display panel, and the user settles the displayed amount at the time of leaving the room. To use this equipment, it is necessary to use a POS system (registered trademark) called a hotel computer.
Since the introduction and maintenance of this system, which is a combination of a payment machine and a hotel computer, is expensive, facilities that cannot afford the budget have no choice but to adopt the method of face-to-face payment at the front desk.

Some hotels (generally called love hotels and leisure hotels) operate on a system that rents guest rooms to users by the hour. In this case, at the time of check-in, the user enters the room without completely deciding the payment fee. Therefore, the user is required to settle the guest room charge, ordered food and drink charges, purchased product sales charges, etc. when leaving the room arbitrarily. In this case, the facility is roughly divided into two settlement methods. There is a face-to-face method in which payment is made at the front register, and a non-face-to-face method in which payment is made in the room.
(At the time of payment, the customer selects whether to pay by cash or by credit card, but since this system can only be used for payment by credit card, the explanation of cash payment is omitted.)

Whether it is cash or credit card payment, there is a desire to adopt a non-face-to-face method as much as possible as a facility. This is because it is possible to reduce contact stress with other users and respect the privacy of users. In addition, it is a big reason for the love hotel industry, which is basically open 24 hours a day, 365 days a year, to be able to save labor costs for always staffing the front desk.

(1) In the case of credit card payment using the guest room payment machine method, changes at the legal level are required, such as prohibition of swipe specifications to prevent counterfeiting of credit card readers. Another problem is that it costs a lot of money to change the model of the reader each time the card company changes the system specifications.
(2) When the front settlement method is used for credit card settlement, face-to-face settlement using a CAT terminal reader is the only option available, which does not satisfy the desire for non-face-to-face settlement.
In summary, the problems of (1) and (2) and conventional credit card payments at love hotels are that the introduction and operation costs are high. And the industry-specific desire to settle accounts non-face-to-face when leaving the room is the reason why conventional methods cannot be stopped.

For example, there is a technique for simplifying settlement. In the technique described in Patent Document 1, at least the individual number (A) portion of the customer card of the customer is captured by an image capturing means of an electronic terminal for a clerk, and the individual number is captured. generating customer card image information (B) containing (D) is confirmed, predetermined customer display information (E) is generated, and further, the customer display information (E) is transmitted from the settlement server to the clerk's electronic terminal. Therefore, non-face-to-face payment is not possible.

Japanese Patent Application Laid-Open No. 2021-56682

An object of the present invention is to facilitate non-face-to-face payment.

In the invention according to claim 1, receiving means for receiving identification information related to a customer, input means for inputting billing information corresponding to the identification information to settlement means, and creating means for creating display information related to the identification information. and transmission means for transmitting the display information to the customer terminal, the payment means performs payment based on the billing information, and the display information includes payment guidance information for guiding connection to the payment means. Provided is an information processing apparatus characterized by:
In the invention according to claim 2, an input step of inputting billing information corresponding to the customer's identification information into the settlement means based on the customer's request, and a receiving step of receiving the identification information from the customer terminal after the input step. a creating step of creating display information related to identification information; a transmitting step of transmitting said display information to said customer terminal; and a settlement step of performing settlement by said settlement means based on said billing information; A payment method is provided, wherein the display information includes payment guide information for guiding connection to the payment means.

According to the present invention, since identification information is received, non-face-to-face payment can be facilitated.

Conceptual diagram Block Diagram flowchart QR code (registered trademark) Payment screen transition Screen transition of dedicated tablet Dedicated tablet management screen Installation specifications

Preferred embodiments of the information processing apparatus and settlement method of the present invention will be described in detail below with reference to FIGS. 1 to 8. FIG.
(1) Outline of the embodiment (a) The installation is completed only by sticking a sheet of paper on which the QR code (registered trademark) is printed in each room. When leaving the room, the customer reads the QR code (registered trademark) with his or her own smartphone and enters the card information on the browser to complete the transaction. Since the QR code (registered trademark) of the guest room has only link information, even if there is a specification change on the card system side, it can be dealt with immediately and at a low cost.
(b) The system works entirely on a browser. Since no dedicated app is used, users do not have to download from each app store.
(c) It is easy to introduce and inexpensive because it does not require interlocking with the hotel system.
(d) In the case of conventional guest room payment machines, a dedicated server must be prepared in the backyard, but in the case of this system, a cloud server is used, so it is inexpensive and can flexibly handle maintenance. .
This system is expected to be deployed not only in some hotels, but also in industries that do not require face-to-face services, such as private karaoke shops, private video shops, internet cafes, and private lodgings.
Further, as an application of the present invention, interlocking with a guest room advance reservation system, interlocking with a hotel book system, interlocking with a wifi remote lock, and contactless payment can be developed.

(2) Details of Embodiment FIG. 1 is a conceptual diagram of an information processing apparatus 100 to which this embodiment is applied.
FIG. 2 represents a block diagram.
The information processing apparatus 100 is a PC and a cloud server in this embodiment.
The information processing apparatus 100 has input means 2 , reception means 1 , creation means 3 , transmission means 4 and input reception means 7 . Further, the information processing apparatus 100 has a settlement means 5 outside.
These are implemented by hardware and software such as the CPU, RAM, ROM, and hard disk of the information processing apparatus 100 .
The customer terminal 6, the information processing device 100, the settlement means 5, and the input means 2 can communicate via the Internet, an intranet, a mobile communication network, or the like.
[Input means 2]
The input means 2 is a tablet PC in this embodiment. A normal PC can also be used. Input means 2 is connected to information processing apparatus 100 and settlement means 5 via the Internet or an intranet.
The input means 2 inputs billing information 53 . The billing information 53 is the charge for the hotel room in this embodiment. The input unit 2 may also be called a management terminal or a dedicated tablet.

[Receiving means 1]
The receiving means 1 receives the identification information read by the customer terminal 6 . In this embodiment, the identification information is the number of the hotel used by the customer and its room number. The identification information is embedded in the QR code (registered trademark) pasted in the room, and can be extracted by reading the QR code (registered trademark) with the built-in camera of the customer terminal 6 .
[Creating means 3]
The creation means 3 creates display information 52 corresponding to the identification information. The display information 52 is data that can be displayed on the browser of the customer terminal 6, and is created in HTML format in this embodiment.
The display information 52 includes payment guidance information 51 . The payment guide information 51 is a link to a payment page in this embodiment.
[Transmitting means 4]
The transmitting means 4 transmits the display information 52 created by the creating means 3 to the customer terminal 6 .
[Customer terminal 6]
The customer terminal 6 is a smart phone in this embodiment. A tablet PC capable of wireless communication may be used.

[Input receiving means 7]
The input receiving means 7 plays an auxiliary role. For example, it is determined whether or not the billing amount has been input by the input means 2 . Otherwise, the billing amount of the previous customer will be reflected.
[Payment method 5]
The settlement means 5 provides a mechanism for credit settlement. The settlement means 5 is provided outside in this embodiment, but may be provided inside the information processing apparatus 100 . Any method other than credit card payment can be used as long as the payment can be made.

Next, the operation of the embodiment configured as above will be described.
FIG. 3 is a flow chart.
This flowchart starts when an employee at the front desk (hereinafter referred to as front desk) receives an extension call from a customer.
Specifically, the customer calls the front desk when he or she finishes using the room and checks out.
The customer's request of the invention of claim 2 corresponds to this telephone call to the front desk in this embodiment.

In S 1 , the front desk uses the input means 2 to input billing information 53 . The billing information 53 is the room usage fee in this embodiment.
In S2, the settlement means 5 determines the billing amount to be billed to the customer based on the billing information 53. FIG. That is, the billed amount can be dynamically changed based on the billing information 53 .
In S3, the customer uses the customer terminal 6 to scan the QR code (registered trademark) (see FIG. 4) posted inside the room with the built-in camera. The customer terminal 6 transmits the identification information embedded in the QR code (registered trademark) to the information processing device 100 .
The information processing device 100 receives the identification information.

Returning to FIG. 3, description will be made.
In S<b>4 , the information processing device 100 creates display information 52 .
In S<b>5 , the information processing device 100 transmits the display information 52 to the customer terminal 6 .
The customer terminal 6 displays the display information 52 using a built-in browser. FIG. 5A shows display information 52 displayed by the browser. When the customer presses the forward mark, the screen transitions to FIG. 5B. By pressing the forward mark, the URL of the payment page, which is the payment guidance information 51, is accessed.

Returning to FIG. 3, description will be made.
In S6, the settlement means 5 executes settlement.
FIG. 5B is a diagram showing payment information displayed by the browser. The HTML file related to the payment information is dynamically created by the payment means 5. In other words, the payment means also has the function of a WEB server.
Billing information 53 is reflected in the payment information.
FIG. 5C shows the customer inputting the credit card number using the customer terminal 6. FIG.
When the credit card settlement mark is pressed, the screen transitions to FIG. 5D.
FIG. 5D is a diagram of a final payment confirmation screen. Here, when the customer presses the mark for completing the payment, the payment means 5 executes the payment.
The process ends here, but after that, the settlement means 5 notifies the input means 2 that the settlement has been completed.
In response to this, the front desk uses an extension telephone to inform the customer that it is possible to leave the room.

As described above, according to the information processing apparatus 100 and the payment method of the present embodiment, identification information is received, so non-face-to-face payment can be facilitated.

Although the embodiments of the information processing apparatus 100 and the settlement method of the present invention have been described above, the present invention is not limited to the described embodiments, and various modifications can be made within the scope described in each claim. It is possible.
FIG. 6 shows screen transitions of the dedicated tablet. The input means 2 or the information processing device 100 may be provided with a function of managing payment status for each room. If the customer does not have the customer terminal 6, the input means 2 may be used for payment.
FIG. 7 shows the management screen of the dedicated tablet. The input unit 2 or the information processing device 100 may display a sales list, a processing log, device settings, and the like. This improves convenience.

FIG. 8 shows the introduction specifications. The input means is connected to LAN by Wifi. By connecting a printer, various logs and the like may be printed.
For example, although the settlement method is used in the described embodiment, it may be a program for executing this settlement method.

1 Receiving Means 2 Input Means 3 Creating Means 4 Transmitting Means 5 Payment Means 6 Customer Terminal 7 Input Receiving Means 51 Payment Guidance Information 52 Display Information 53 Billing Information 100 Information Processing Device

Claims (2)

receiving means for receiving identification information relating to a customer;
an input means for inputting billing information corresponding to the identification information into the payment means;
creating means for creating display information related to identification information;
transmitting means for transmitting the display information to the customer terminal;
The payment means performs payment based on the billing information,
The display information includes payment guidance information that guides connection to the payment means.
An information processing device characterized by: an input step of inputting billing information corresponding to the customer's identification information into the payment means based on the customer's request;
a receiving step of receiving identification information from a customer terminal after said inputting step;
a creating step of creating display information related to identification information;
a transmission step of transmitting the display information to the customer terminal;
a payment step in which payment is made by the payment means based on the billing information;
has
The display information includes payment guidance information that guides connection to the payment means.
A settlement method characterized by

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