JP2022178351A - Information processing method, program, and information processing device - Google Patents

Abstract

To invigorate service.SOLUTION: An information processing device executes: a process for presenting, to a user of prescribed service provided by the information processing device, the user being registered to the information processing device as a worker, a work related to the prescribed service; and a process for giving reward to the worker when the worker has completed the work.SELECTED DRAWING: Figure 5

Description

The present disclosure relates to an information processing method, a program, and an information processing apparatus.

In recent years, a business form (crowdsourcing) in which companies place orders for business to an unspecified number of people on the Internet is becoming widespread. Specifically, for example, a method of generating training data by authorizing researchers to outsource the task of labeling items to workers of a crowdsourcing platform is known.

JP 2019-164761 A

The above-mentioned conventional method orders a worker to perform a specific task, and has little relevance to the user of the service provided by the server, etc., and contributes to the activation of the service. Hard to say.

The present disclosure aims at service activation.

In an information processing method according to an embodiment of the present disclosure, an information processing device is a user of a predetermined service provided by the information processing device, and a worker registered in the information processing device as a worker, An information processing method for executing a process of presenting work related to the predetermined service and a process of giving a reward when the worker completes the work.

1 illustrates a configuration of a communication system according to an aspect of an embodiment; 1 shows an example of a hardware configuration of an information processing apparatus according to the present disclosure; 1 shows an example of a block diagram showing a functional configuration of an information processing apparatus according to a first embodiment; FIG. It is a figure which shows an example of the user information database of 1st Embodiment. It is a figure which shows an example of the sequence of a process of the communication system which concerns on 1st Embodiment. FIG. 10 is a first flowchart for explaining server processing; FIG. FIG. 11 is a second flowchart for explaining server processing; FIG. FIG. 4 is a first diagram showing a display example of the terminal of the first embodiment; FIG. 5 is a second diagram showing a display example of the terminal of the first embodiment; FIG. 11 is a third diagram showing a display example of the terminal according to the first embodiment; FIG. 12 is a fourth diagram showing a display example of the terminal of the first embodiment; FIG. 12 is a fifth diagram showing a display example of the terminal of the first embodiment; FIG. 10 is a diagram showing a display example of a terminal according to the second embodiment; FIG.

<Compliance with laws and regulations>
The disclosure herein, when implemented, will be implemented in compliance with the laws of each country implementing the disclosure. In addition, the disclosure described herein is implemented with all alterations, substitutions, variations, alterations, and modifications that may be made by those skilled in the art as necessary to comply with the laws and regulations of each country.

A mode for implementing the money lending service according to the present disclosure will be described with reference to the drawings.
<System configuration>
FIG. 1 shows a configuration of a communication system according to one aspect of an embodiment. As disclosed in FIG. 1, in the communication system 1, a server 110A, a server 110B, and terminals 120A, 120B, and 120C are connected via a network .

In the present disclosure, server 110A and server 110B may be referred to as server 110, respectively, when there is no need to distinguish between server 110A and server 110B.

In the present disclosure, the terminal 120A, the terminal 120B, and the terminal 120C may each be referred to as the terminal 120 when there is no need to distinguish between the terminal 120A, the terminal 120B, and the terminal 120C.

In the present disclosure, when there is no need to distinguish between the server 110 and the terminal 120 , the server 110 and the terminal 120 may each be expressed as the information processing device 200 . Note that the number of information processing apparatuses 200 connected to network 130 is not limited.

The server 110 provides predetermined services to the terminal 120 used by the user via the network 130 . Examples of predetermined services include, but are not limited to, payment services, financial services, e-commerce services, SNS (Social Networking Services) represented by instant messengers, content providing services such as music, videos, and books. The server 110 can provide a predetermined service to one or more terminals 120 by the user using the predetermined service via the terminal 120 .

In the present disclosure, a payment service means a service that allows one or more users to give and receive money or money equivalents. As non-limiting examples, one-dimensional codes (barcodes, etc.), two-dimensional codes (QR code (registered trademark), etc.) (hereinafter, one-dimensional codes and two-dimensional codes are collectively referred to as "two-dimensional codes, etc." ), short-range wireless communication (NFC (Near Field Communication), BLE (Bluetooth (registered trademark) Low Energy), Wi-Fi (registered trademark), ultrasonic communication, infrared communication, etc.) including. In addition, payment by reading a two-dimensional code or the like by the terminal 120 of the user (payer) who pays the price is expressed as "user-readable code payment" or "MPM (Merchant Presented Mode)". The terminal 120 of the user who performs the payment displays a two-dimensional code, etc., and the terminal 120 of the user (seller, claimant) at the store who bills for the payment reads the displayed two-dimensional code, etc. This is referred to as “store reading type code payment” or “CPM (Consumer Presented Mode)”. Note that the MPM and CPM may be dynamic or static.

As necessary, the terminal used by the user X is expressed as a terminal 120X, and the user information for a predetermined service associated with the user X or the terminal 120X is expressed as user information X. The user information is user information associated with an account used by the user in a predetermined service. User information includes, by way of example and not limitation, user's name, user's icon image, user's age, user's gender, user's address, user's hobbies, entered by the user or provided by a given service Information associated with the user such as preference, user identifier, electronic value (electronic money) balance information associated with the user, credit card information (credit card number, etc.) associated with the user. Any one of or a combination thereof may be used.

The network 130 plays a role of connecting two or more information processing apparatuses 200 . The network 130 means a communication network that provides a connection path so that the terminal 120 can transmit and receive data after connecting to the server 110 .

One or more portions of network 130 may be wired or wireless networks. Network 130 may include, by way of example and not limitation, an Ad Hoc Network, an intranet, an extranet, a Virtual Private Network (VPN), a Local Area Network (LAN), a wireless Wireless LAN (WLAN), Wide Area Network (WAN), Wireless WAN (WWAN), Metropolitan Area Network (MAN), Part of the Internet, Public Switched Telephone Network (Public Part of Switched Telephone Network (PSTN), mobile phone networks, ISDNs (Integrated Service Digital Networks), wireless LANs, LTE (Long Term Evolution), CDMA (Code Division Multiple Access), Bluetooth (registered trademark), satellite communication, etc., or a combination of two or more thereof. Network 130 may include one or more networks 130 .

The information processing device 200 may be any information processing device capable of implementing the functions and methods described in this disclosure.

The information processing device 200 may be, as a non-limiting example, a smart phone, a mobile phone (feature phone), a computer (as a non-limiting example, desktop, laptop, tablet, etc.), a server device, a media computer platform (as a non-limiting example , cables, satellite set-top boxes, digital video recorders, etc.); watch devices), other types of computers, or communication platforms.

<Hardware configuration>
A hardware configuration of the information processing device 200 included in the communication system 1 will be described with reference to FIG. FIG. 2 shows an example of a hardware configuration of an information processing device according to the present disclosure.

The information processing device 200 includes a processor 201 , a memory 202 , a storage 203 , an input/output interface (input/output I/F) 204 and a communication interface (communication I/F) 205 . Each component of the hardware of the information processing device 200 is interconnected via a bus B as an example and not a limitation.

The information processing apparatus 200 realizes the functions and/or methods described in the present disclosure through cooperation of the processor 201, the memory 202, the storage 203, the input/output I/F 204, and the communication I/F 205. do.

Processor 201 executes functions and methods implemented by code or instructions contained in programs stored in storage 203 . Processor 201 may include, by way of example and not limitation, a central processing unit (CPU), a Micro Processing Unit (MPU), a Graphics Processing Unit (GPU), a microprocessor, a processor core, a multiprocessor, Logic circuits (hardware) and dedicated Each process disclosed in each embodiment may be implemented by a circuit. Moreover, these circuits may be realized by one or more integrated circuits, and a plurality of processes shown in each embodiment may be realized by one integrated circuit. LSIs are also called VLSIs, super LSIs, ultra LSIs, etc., depending on the degree of integration.

Memory 202 temporarily stores programs loaded from storage 203 and provides a work area for processor 201 . The memory 202 also temporarily stores various data generated while the processor 201 is executing the program. Memory 202 includes, by way of example, and not limitation, random access memory (RAM), read only memory (ROM), and the like.

The storage 203 stores programs. The storage 203 includes, as non-limiting examples, HDDs (Hard Disk Drives), SSDs (Solid State Drives), flash memories, and the like.

Communication I/F 205 transmits and receives various data via network 130 . The communication may be performed by wire or wirelessly, and any communication protocol may be used as long as mutual communication can be performed. Communication I/F 205 has a function of executing communication with another information processing apparatus via network 130 . Communication I/F 205 transmits various data to other information processing apparatuses according to instructions from processor 201 . The communication I/F 205 also receives various data transmitted from other information processing apparatuses and transmits the data to the processor 201 .

The input/output I/F 204 includes an input device for inputting various operations to the information processing device 200 and an output device for outputting processing results processed by the information processing device 200 . The input/output I/F 204 may be integrated with the input device and the output device, or may be separated into the input device and the output device.

The input device is realized by any one or a combination of all kinds of devices capable of receiving input from a user and transmitting information related to the input to the processor 201 . Input devices include, but are not limited to, touch panels, touch displays, hardware keys such as keyboards, pointing devices such as mice, cameras (operation input via images), and microphones (operation input via voice).

The output device is realized by any one of all kinds of devices capable of outputting the processing result processed by the processor 201, or a combination thereof. When outputting the processing result as a video or moving image, the output device is realized by any one or a combination of all kinds of devices capable of displaying the display data according to the display data written in the frame buffer. be. Non-limiting examples of output devices include touch panels, touch displays, monitors (non-limiting examples include liquid crystal displays, OELD (Organic Electroluminescence Display), etc.), head-mounted displays (HMDs), projection mapping, holograms. , devices capable of displaying images, text information, etc. in the air (or even in a vacuum), speakers (audio output), printers, and the like. Note that these output devices may be capable of displaying display data in 3D.

The program of each embodiment of the present disclosure may be provided in a state stored in a computer-readable storage medium. The storage medium can store the program in a "non-temporary tangible medium". Programs include, by way of example and not limitation, software programs and computer programs.

The storage medium may, where appropriate, be one or more semiconductor-based or other integrated circuits (ICs), including, but not limited to, field programmable gate arrays (FPGAs), application specific ICs (ASICs), etc. ), hard disk drive (HDD), hybrid hard drive (HHD), optical disk, optical disk drive (ODD), magneto-optical disk, magneto-optical drive, floppy diskette, floppy disk drive (FDD), magnetic It may include tapes, solid state drives (SSDs), RAM drives, secure digital cards or drives, any other suitable storage media, or suitable combinations of two or more thereof. Storage media may, where appropriate, be volatile, nonvolatile, or a combination of volatile and nonvolatile.

Also, the program of the present disclosure may be provided to the information processing apparatus 200 via any transmission medium (communication network, broadcast wave, etc.) capable of transmitting the program.

Embodiments of the present disclosure may also be implemented in the form of a data signal embedded in a carrier wave in which the program is embodied by electronic transmission.

It should be noted that the program of the present disclosure is implemented using script languages such as JavaScript (registered trademark) and Python, C language, Go language, Swift Koltin, Java (registered trademark), etc., as examples without limitation.

At least part of the processing in the information processing device 200 may be realized by cloud computing configured by one or more computers.

At least part of the processing in the information processing device 200 may be configured to be performed by another information processing device. In this case, at least part of the processing of each functional unit realized by the processor 201 may be performed by another information processing apparatus.

<Others>
Unless explicitly mentioned, the configuration of determination in the embodiments of the present disclosure is not essential, and predetermined processing is performed when the determination condition is satisfied, or predetermined processing is performed when the determination condition is not satisfied. You may

This disclosure encompasses all changes, substitutions, variations, alterations, or modifications that a person skilled in the art can make to the embodiments and examples of this disclosure. Also, the appended claims encompass any changes, substitutions, variations, alterations, or modifications that a person skilled in the art can make to the disclosed embodiments and examples. Further, this disclosure encompasses any combination of one or more features of the embodiments or examples in this disclosure with one or more features of other embodiments or examples in this disclosure that a person of ordinary skill in the art could make. do.

In addition, any device or system or component of a device or system that is adapted, arranged, capable, configured, usable, operable, or capable of performing a specified function References in the appended claims to the device, system or component so adapted, arranged, capable, configured, enabled, operable to the extent that the device, system, component or any particular feature thereof is activated, turned on, or unlocked.

This disclosure may obtain consent from the user prior to or immediately prior to practicing any embodiment or example, unless explicitly stated otherwise. In addition, the consent to be obtained may be comprehensive or may be obtained on a case-by-case basis.

<First embodiment>
In the first embodiment, work related to the service provided by the server 110 is presented to the user (user) of the service provided by the server, and when the user presented with the work completes the work, the user It is an embodiment of activating the service by giving a reward to.

According to the first embodiment, for example, it is possible to improve the distribution of goods handled in the service provided by the server 110, thereby contributing to activation of the service.

<Functional configuration of the first embodiment>
Functional configurations of the server 110 and the terminal 120 will be described with reference to FIG. FIG. 3 shows an example of a block diagram showing the functional configuration of the information processing apparatus according to the first embodiment. The functional units disclosed in FIG. 3 are implemented by cooperation of the processor 201, the memory 202, the storage 203, the input/output I/F 204, and the communication I/F 205 included in the information processing apparatus 200. FIG.

(1) Server functional configuration
The server 110 has a transmission/reception unit 312 , a control unit 313 and a storage unit 314 . Note that the function or processing of each functional unit may be realized by machine learning or AI (Artificial Intelligence) within a feasible range.

The transmitting/receiving unit 312 transmits/receives data to/from the terminal 120 or the like according to an instruction from the control unit 313 . For example, when the user of the terminal 120 is authenticated by the user ID and password included in the login request from the terminal 120, the transmission/reception unit 312 connects a session for communication with the terminal 120 using HTTPS or the like. . Then, the communication address of the terminal 120, the user ID, and the like are stored in association with the ID of the connected communication session. Then, data is transmitted to the terminal 120 using the connected communication session.

The control unit 313 performs processing for providing the user of the terminal 120 with predetermined services such as payment services, financial services, and electronic commerce services.

In addition, when the control unit 313 of the present embodiment receives registration of a worker who performs work related to a predetermined service from the user of the terminal 120, the controller 313 registers the user as a worker. Then, when the server 110 is requested to present work by a user registered as a worker, the server 110 presents work according to the requesting worker. Details of the control unit 313 will be described later.

Also, in the following description, a worker who performs work related to a predetermined service provided by the server 110 may be referred to as a worker. In other words, a worker is a user of a predetermined service provided by the server 110 and a user registered in the server 110 as a worker.

The storage unit 314 has a user information database 3141 and stores user information of the terminal 120 . Details of the user information database 3141 will be described later. Further, the storage unit 314 stores programs and the like executed in the server 110 .

The control unit 313 has an input reception unit 315 , a registration unit 316 , a work presentation unit 317 , an acceptance inspection unit 318 , a reward provision unit 319 , and a display control unit 320 .

The input reception unit 315 receives input of various information from the terminal 120 . Specifically, the input reception unit 315 receives a request for registration as a worker from a user, a work presentation request from a user registered as a worker, a work completion notification from a user registered as a worker, and the like. Accept input.

The registration unit 316 registers the user as a worker in response to the worker registration request received by the input reception unit 315 .

In response to the work presentation request received by the input reception unit 315, the work presentation unit 317 refers to the user information of the worker (user) who has made the presentation request, and identifies work suitable for the worker.

The acceptance inspection unit 318 receives a work completion notification from a user registered as a worker and performs an acceptance inspection of the work content. Specifically, when the acceptance inspection unit 318 receives a work completion notification of a certain worker, it compares the work content of this worker with the work content of a plurality of other workers who have performed the same type of work as this worker. , may evaluate the work of this worker.

The remuneration granting unit 319 grants the worker a remuneration according to the content of the work performed by the worker. The display control unit 320 causes the terminal 120 to display various screens.

(2) Terminal functional configuration
The terminal 120 has a reception unit 321 , a transmission/reception unit 322 , a control unit 323 and a storage unit 324 . Note that the function or processing of each functional unit may be realized by machine learning or AI (Artificial Intelligence) within a feasible range.

The reception unit 321 receives various operations and the like from the user of the terminal 120 .

The transmitting/receiving unit 322 transmits/receives data to/from the server 110 or the like according to an instruction from the control unit 323 . For example, when logging in to the server 110, the transmission/reception unit 322 connects a session for communication with the server 110 using HTTPS or the like. Then, the communication address of the server 110 and the like are stored in association with the ID of the connected communication session. Then, it transmits data to the server 110 using the connected communication session.

The control unit 323 performs processing for using services such as settlement services, financial services, and electronic commerce services provided by the server 110 .

The storage unit 324 stores programs and the like executed by the terminal 120 .

(3) Example of User Information Database The user information database 3141 of this embodiment will be described below with reference to FIG. FIG. 4 is a diagram showing an example of a user information database according to the first embodiment.

The user information database 3141 of this embodiment includes information items such as user ID, user name, age (or date of birth), number of exhibitions, number of successful bids (or number of purchases), number of payments, transaction evaluation, credit score, worker Includes registration, work history, work hours, total remuneration, etc. Note that the items of information included in the user information database 3141 are not limited to these. The user information may include information indicating whether or not the user's identification procedure has been completed.

The user information stored in the user information database 3141 includes, as information items, user attribute information including the user's address, occupation, credit score, etc., and the user's action history in a predetermined service realized by the server 110. It may contain information indicating When the predetermined service is electronic commerce, the information indicating the user's action history may include the category of the product put up for sale or the product won a successful bid, the number of times the product information has been viewed, the number of times the product information has been searched, and the like.

Further, when the predetermined service is a payment service, the information indicating the user's action history may be the transaction history (the number of payments, the amount of payment, etc.) of the payment service.

In this embodiment, in the user information database 3141, the value of the item "user ID" and the value of the associated item are expressed as user information.

The value of the item “user ID” indicates user identification information for specifying the user of the service provided by server 110 . The value of the item "user name" indicates the name of the user, and the value of the item "age" indicates the age of the user. The item "number of exhibitions" indicates the number of times the user has exhibited (sold) the item, and the value of the item "number of successful bids" indicates the number of times the user has made a successful bid (purchased) the item.

The value of the item “transaction evaluation” indicates the evaluation of the user by the successful bidder of the product put up by the user, the seller of the product that the user has made a successful bid for, or the like. The value of the item "credibility score" is a value indicating the credibility of the user, and the higher the credibility score of the user, the higher the credibility of the predetermined service. Note that the credit score may be calculated based on user behavior and user information in a predetermined service.

The value of the item "worker registration" indicates whether or not the user is registered as a worker. If the value of the item "Worker Registration" is "Yes", it indicates that this user is registered as a worker, and if the value of the item "Worker Registration" is "No", this user is registered as a worker. indicates that it is not

The value of the item “work history” indicates the history of work performed in the past by the user registered as a worker. In FIG. 4, for example, the user identified by the user ID "111" is registered as a worker, and has performed annotation work and new user support work in the past.

The value of the item "work time" indicates the total time that the user worked as a worker. The value of the item "total remuneration" indicates the total remuneration given to the work performed by the user as a worker. Note that the reward may be the amount of electronic money that can be used for payment made by the server 110 .

Next, operation of the communication system 1 of the present embodiment will be described with reference to FIG. FIG. 5 is a diagram illustrating an example of the processing sequence of the communication system according to the first embodiment.

In the communication system 1 of the present embodiment, the terminal 120 receives a worker registration application from a user and applies for worker registration to the server 110 (step S501). In other words, the terminal 120 transmits to the server 110 a request for registering a worker of the user associated with the terminal 120 .

The server 110 receives the registration request through the input reception unit 315, and registers the user as a worker through the registration unit 316 (step S502). Details of the processing by the registration unit 316 in step S502 will be described later.

When the user is registered as a worker in step S502, the server 110 transmits a notification indicating that the user has been registered as a worker to the terminal 120 (step S503).

Subsequently, when the terminal 120 receives a work application operation from the user (step S504), the terminal 120 makes a work application to the server 110 (step S505). In other words, the terminal 120 transmits to the server 110 a work presentation request for the user associated with the terminal 120 .

Note that the processing after step S504 in FIG. 5 may be performed only after the user has been registered as a worker, and may not be performed continuously with the processing from step S501 to step S503.

When the server 110 receives the work presentation request, the work presentation unit 317 selects and identifies work corresponding to the user (worker) who applied for the work (step S506). Details of the processing of the work presentation unit 317 in step S506 will be described later.

Subsequently, the server 110 presents the identified work to the worker together with the work request (step S507). In other words, the server 110 transmits to the terminal 120 a work request notification indicating that the identified work is to be requested.

The terminal 120 receives the work request notification and performs the work (step S508). Specifically, the terminal 120 executes a process according to the worker's operation corresponding to the work.

Subsequently, the terminal 120 receives an operation indicating completion of work by the worker, and transmits a work completion notification to the server 110 (step S509).

When the server 110 receives the work completion notification, the acceptance inspection unit 318 performs an acceptance inspection of the work content (step S510). Subsequently, the server 110 uses the reward giving unit 319 to give the user a reward corresponding to the content of the work (step S511). Specifically, the remuneration granting unit 319 adds the remuneration according to the content of the work to the value of the item “total remuneration” of the user information. Subsequently, the server 110 notifies the terminal 120 that the reward has been given (step S512).

<Operation processing of the first embodiment>
Next, processing of the registration unit 316 of this embodiment will be described with reference to FIG. FIG. 6 is a first flowchart for explaining server processing. FIG. 6 shows details of the processing of the registration unit 316 in step S502 of FIG.

Upon receiving a worker registration request, the registration unit 316 of the present embodiment refers to the user information associated with the terminal 120 that transmitted the registration request, and checks whether the user's identity verification procedure has been completed. Determine (step S601). Note that the registration request may include a user ID.

In step S601, if the procedure for personal identification is not completed, the server 110 causes the display control unit 320 to display a screen prompting personal identification on the terminal 120 (step S602), and ends the process.

In step S601, if the personal identification procedure has been completed, the registration unit 316 determines whether the user who applied for registration satisfies the registration criteria for becoming a worker (step S603). Note that the example of FIG. 5 shows the operation when the user who applied for registration as a worker satisfies the registration criteria.

The registration criteria of this embodiment may be set for attribute information including, for example, the age of the user and the user's transaction record. etc., may be stored.

Specifically, the criteria for worker registration are, for example, that the age of the user is at least a predetermined age (for example, 20 years old or older), that the number of transactions (number of exhibitions, number of successful bids) is at least a predetermined number, It is also possible to assume that the number of times it has been performed is equal to or greater than a predetermined number of times. Also, the registration criteria may be a combination of a plurality of these criteria. This registration criterion can be arbitrarily changed by the administrator of the server 110, for example.

In step S603, if the user does not satisfy the worker registration criteria, the registration unit 316 transmits a notification indicating that the worker registration criteria are not satisfied to the terminal 120 (step S604), and ends the process. do.

In step S603, if the user satisfies the worker registration criteria, the registration unit 316 registers the user as a worker (step S605), and ends the process. In step S6605, specifically, the registration unit 316 changes the value of the user information item "worker registration" corresponding to the user who applied for registration from "no" to "yes" in the user information database 3141. Update.

Next, with reference to FIG. 7, processing of the work presentation unit 317 of this embodiment will be described. FIG. 7 is a second flowchart for explaining server processing. FIG. 7 shows details of the processing of the work presentation unit 317 in step S506 of FIG.

The work presentation unit 317 of this embodiment refers to the user information of the worker who applied for the work (step S701). In the present embodiment, the work presentation request transmitted from the terminal 120 to the server 110 may include the user ID of the worker (user registered as the worker).

Further, the work presentation request at this time may be a request for presentation of a list of types of work that the worker can perform, or a request for presentation of a list of types of work selected by the worker. can be anything.

Subsequently, the work presentation unit 317 determines whether or not the worker who applied for the work can perform the work (step S702). It should be noted that FIG. 5 shows a case where work by workers is possible.

Specifically, in this embodiment, a work standard is provided for each type of work related to a predetermined service provided by the server 110, and the work presentation unit 317 determines the behavior of the worker who applied for the work. If the information indicating the history or the attribute information satisfies the work standard, it is determined that the work is possible.

The information indicating the worker's action history may include the worker's exhibition count, successful bid count, transaction evaluation, settlement count, work history, work time, total remuneration, and the like. The worker's attribute information includes the worker's age, address, credit score, and the like. That is, the information indicating the action history of the worker and the attribute information are included in the user information of the worker referred to in step S701. Also, the information indicating the action history of the worker may include the result of acceptance inspection by the acceptance inspection unit 318 . In other words, information indicating a worker's action history may include information indicating an evaluation of the worker's work content.

Specifically, when the work presentation request is to present a list of work that the worker can perform, the work presentation unit 317 determines that the information indicating the action history of the worker or the attribute information does not meet the work criteria. It suffices to determine whether or not there is an operation that satisfies the condition.

Further, when the work presentation request is to present a list of work selected by the worker, the work presentation unit 317 determines whether the information indicating the worker's action history satisfies the work criteria of the selected work. It is sufficient to determine whether or not

The types of work and the work standards of this embodiment will be described below.

Types of work related to a predetermined service in the present embodiment include, for example, supplementary work for complementing product information of products handled in the electronic commerce service provided by the server 110, listing of products in the electronic commerce service. and support work for supporting the user of a given service.

Complementary work for complementing product information may include, for example, work for confirming whether or not the content of product information is appropriate, and work for correcting product information.

The work criteria provided for this complementary work may be, for example, that the number of times the worker puts up an item or the number of successful bids is a predetermined number, that the transaction evaluation is "good" or higher, and the like. It should be noted that the transaction evaluation may be "good" when a predetermined percentage or number of evaluations of the transaction are "good."

The work of acting as an agent for listing products includes, for example, the work of receiving and listing items to be listed from users who wish to list products, and listing items in cooperation with other service providers. and other services.

The work criteria provided for this agency work are, for example, that the number of times the worker has put up a product is a predetermined number of times or more, that the product has been exhibited continuously for a predetermined period or longer, and that the transaction evaluation is good or better. , etc.

The support work for assisting the user includes question-and-answer work for answering questions about how to use a predetermined service, guide work for a new user (new user) to a predetermined service, and the like.

The work criteria provided for this support work may be, for example, that the value of the worker's credibility score is equal to or greater than a predetermined value, or that the use history of a predetermined service continues for a predetermined period or longer. .

Also, the types of work in this embodiment are not limited to the examples described above. The types of work may include, for example, work related to product browsing in an electronic commerce service, work related to payment, and the like. In this embodiment, the types of work that can be ordered to workers may be determined by the administrator of the server 110 or by the user of the predetermined service provided by the server 110 .

Also, in the above example, the work criteria are provided for each type of work, but the present invention is not limited to this. The work criteria may be set for, for example, the quality and accuracy of the worker's work content. Information indicating the work criteria for each work in this embodiment may be stored in advance in the storage unit 314 or the like of the server 110 .

In this embodiment, when the worker completes the work, the acceptance inspection unit 318 of the server 110 inspects the work content and evaluates the worker's work content. The work presentation unit 317 of this embodiment may determine that the worker satisfies the work criteria when the evaluation of the work content is equal to or higher than a predetermined evaluation.

When it is determined in step S702 that the worker can perform the work, the work presentation unit 317 specifies the work to be presented to the worker (step S703), and ends the process.

Specifically, the work presentation unit 317 identifies work for which the worker's user information satisfies the work standard in response to a request for presentation of a list of work that the worker can perform. Further, in response to a request for presentation of a list of tasks selected by a worker, the task presentation unit 317 identifies tasks whose information indicating the action history of the worker satisfies the task criteria, among the tasks selected by the worker.

If it is determined in step S702 that the worker cannot perform the work, the server 110 notifies the terminal 120 of this fact (step S704), and terminates the process.

A case where it is determined that the work by the worker is impossible is a case where there is no work whose information indicating the action history of the worker satisfies the work criteria in response to a request for presenting a list of work that the worker can do. Further, when it is determined that the work by the worker is not possible, it is a case where the information indicating the action history of the worker does not satisfy the work standard of the selected work in response to the request for presentation of the list of the work selected by the worker. .

<Display Mode of Terminal 120 of First Embodiment>
Next, display examples of the terminal 120 will be described with reference to FIGS. 8 to 12. FIG. FIG. 8 is a first diagram showing a display example of the terminal according to the first embodiment.

Screens 81A and 81B shown in FIG. 8 are examples of screens for applying for worker registration on the terminal 120 . Screens 81A and 81B may be displayed on terminal 120 in step S501 of FIG.

Screen 81A shows an example of a screen on which some of the products handled by the electronic commerce service provided by server 110 are displayed. A screen 81B shows an example of a screen displaying a list of notifications regarding predetermined services provided by the server 110 .

In this embodiment, a worker may be registered from a screen displaying information about a predetermined service provided by the server 110 in this way. In other words, worker registration may be performed while the user of the terminal 120 is logged into the communication system 1 .

A banner 82 is displayed on each of the screens 81A and 81B. In this embodiment, by selecting this banner 82 , the terminal 120 may transmit a request for registering a worker of the user associated with the terminal 120 to the server 110 .

FIG. 9 is a second diagram showing a display example of the terminal according to the first embodiment. A screen 91 shown in FIG. 9 is an example of a screen displaying a work request notification transmitted from the server 110 in response to a work presentation request transmitted from the terminal 120 to the server 110 . The screen 91 may be displayed on the terminal 120 by the server 110 in step S507 of FIG. 5, for example.

The screen 91 includes a display field 92, operation buttons 93, a display field 94, and the like. A display column 92 displays the total remuneration earned by the user of the terminal 120 as a worker.

The operation button 93 is an operation button for the user of the terminal 120 to display the past work history performed as a worker.

A display field 94 displays a list of work that the user of the terminal 120 can perform as a worker. In the example of FIG. 9, the display column 94 includes a display column 95, and the display column 95 includes an operation button 95a.

A display column 95 displays information related to "item check", which is one of the tasks that the user of the terminal 120 can perform as a worker. The "item check" work is, specifically, a work to confirm whether or not the contents of product information are appropriate. Further, in FIG. 9, the display field 95 displays the time required for the "item check" work, the reward, and the like.

Note that the server 110 of the present embodiment, for example, when requesting a worker to perform a task, may determine the task to be requested according to the worker's past work time, number of times of work, and the like.

For example, when the number of times the user of the terminal 120 has worked in the past exceeds a predetermined number of times, or when the work time exceeds a predetermined period of time, the server 110 preferentially requests a worker who has performed less work. may Moreover, the server 110 may request the same type of work as the work performed in the past based on the past work history of the user of the terminal 120 . The order of priority when requesting work may be arbitrarily set by the administrator of the server 110 or the like.

In this embodiment, when the operation button 95a is operated on the terminal 120, the user (worker) of the terminal 120 starts work.

Specifically, when the operation button 95a is operated on the terminal 120, the server 110 displays the screen 91 displayed on the terminal 120 as the product to be checked whether or not the content of the product information is appropriate. to the screen where the image of is displayed.

FIG. 10 is a third diagram showing a display example of the terminal according to the first embodiment. A screen 101 shown in FIG. 10 is an example of a screen displaying an image of a product to be checked as to whether or not the content of the product information is appropriate.

Screen 101 includes display fields 102 and 103 . A display field 102 displays a message prompting selection of an appropriate image as a keyword search result of product information. In other words, the display field 102 displays a message that guides the work content.

The display field 103 displays a list of product images extracted as search results for the keyword, and the result of the user (worker) of the terminal 120 judging whether or not each image is appropriate. It is

The server 110 of this embodiment may determine the keywords displayed in the display column 102 based on information indicating the action history of the user of the terminal 120 when displaying the screen 101 on the terminal 120 .

That is, the server 110 may specify the work to be requested based on the information indicating the action history of the worker when requesting the work to the worker.

In the case of FIG. 10, in the information indicating the action history of the user of the terminal 120, the ratio of the number of successful bids for the product of Company N to the total number of successful bids is a predetermined ratio or more, or the number of successful bids for the product of Company N is a predetermined number or more. Suppose there was In this case, the server 110 allows the user (worker) of the terminal 120 to use "N company" as a keyword for searching for product information, and to display a list of images extracted as search results using this keyword in the display field 103. good.

In this embodiment, by determining the details of the work to be requested to the worker based on the information indicating the action history of the worker, it is possible to improve the accuracy of the details of the work performed by the worker.

FIG. 11 is a fourth diagram showing a display example of the terminal according to the first embodiment. A screen 111 shown in FIG. 11 is another example of a screen displaying an image of a product to be checked as to whether or not the content of the product information is appropriate.

Screen 111 includes display field 112 and display field 113 . In the display column 112, an image of a product to be checked as to whether or not the content of the product information is correct is displayed. The display field 113 displays options for inputting the worker's judgment.

The server 110 of this embodiment may display the screen 111 on the terminals 120 of a plurality of workers, for example. Then, the server 110 causes the acceptance inspection unit 318 to aggregate the options selected as a result of the worker's judgment at the terminal 120 of each worker, determine the option selected by the largest number of workers as positive, and Content may be evaluated.

In this embodiment, in this way, a plurality of workers may be requested to perform the same work, and the work content of each worker may be compared to evaluate the quality and accuracy of the worker's work content. In addition, in the present embodiment, a worker who has given incorrect answers multiple times may be treated as a worker who does not meet the work criteria for this work, and information indicating that fact may be stored in the user information database 3141 .

FIG. 10 and FIG. 11 show an example of a case where a worker is requested to perform a task of confirming whether or not the content of product information is appropriate, among the supplementary tasks for supplementing product information.

In the following, a case of requesting a worker to correct product information among complementary works for supplementing product information will be described.

The server 110 of this embodiment, for example, in the electronic commerce service provided by the server 110, requests a worker to correct the product information for a product that has not been sold for a predetermined period of time after being put up for sale.

In this case, when the server 110 receives a work presentation request from the terminal 120 of the worker, the server 110 determines whether or not the worker satisfies the work criteria for correcting the product information. Then, when the worker satisfies the work standard, the server 110 selects a product for which product information correction is requested based on the worker's exhibition history, and presents the worker with the product information correction work.

Specifically, the server 110 may request correction of product information for products similar to products that the worker has exhibited in the past or products in the same category. In addition, the server 110 may request correction of product information for products for which the worker has made a successful bid.

As described above, in this embodiment, by selecting a worker who has exhibited the product whose product information is to be corrected or who has won a successful bid, a person who has knowledge of the target product can be selected as a worker. can be selected to

In addition, the server 110 also stores items that have been viewed a predetermined number of times or less among the listed items, and items that have been viewed a predetermined number of times or less or actions such as comments from other users are a predetermined percentage or less of the number of views. The product may be a product for which product information is to be corrected.

In the present embodiment, the correction of product information performed by the worker may be, for example, addition of product size, pattern, name, condition, product introduction, correction of product price, and the like.

Further, the server 110 of this embodiment may request a plurality of workers to correct product information related to the same product.

In this case, the server 110 may reward each worker so that the worker who performed the work first among the workers receives the highest reward.

Also, in this case, the server 110 may set the price of the product whose product information is to be corrected as the average value of the prices proposed by a plurality of workers. By determining the price of the product in this way, the validity of the price of the product can be ensured. Also, the server 110 may limit the number of workers who can work on one product. By limiting the number of workers, it is possible to prevent the amount of product information from becoming enormous.

In this embodiment, by requesting the worker to complement product information in this manner, it is possible to increase the possibility of winning a successful bid for a product that has not been successfully bid on, contributing to activation of the service.

Next, a case will be described where the server 110 requests a worker to act as a proxy for putting up a product.

In this case, when the server 110 receives a product listing request from a user who wishes to exhibit a product, the server 110 extracts workers who satisfy the work criteria of the agency work, and sends a list of workers to the user who made the listing request. may be presented. In other words, the server 110 causes the terminal 120 associated with the user who made the exhibition request to display a list of workers who satisfy the work criteria of the substitute work.

Then, when a worker is selected by the user, the server 110 may request this worker to act on behalf of the worker to exhibit the product requested by the user.

In addition, the server 110 of the present embodiment may present a list of users who are requesting to put up products to workers who satisfy the work criteria for the work on behalf of them. In other words, the server 110 may receive a request to present a substitute work from a worker and cause the terminal 120 of the worker to display a list of users who are requesting the exhibition of products. In this case, when the worker selects the user who is requesting the exhibition, the server 110 requests the terminal 120 of the worker to perform the work on behalf of the worker.

Note that, in the present embodiment, when both the worker and the user who made the exhibition request approve each other, the worker may be notified of the work request for the exhibition proxy.

Also, the exhibitor of the product put up by the proxy work may be the worker or the user who made the listing request.

In addition, in the present embodiment, the user may be requested to approve the listing on the electronic commerce service in the listing using the product information created by the worker in the proxy work.

Further, in the present embodiment, if the reward for the worker who performed the substitute work is determined when the work is completed, the reward may be determined based on the worker's transaction evaluation, credit score, or the like. More specifically, the higher the worker's transaction evaluation, credit score, etc., the higher the reward may be determined. Further, the remuneration for the worker who has performed the work on behalf of the worker may be determined according to the price of the product put up by the worker's work on behalf of the worker. That is, in this embodiment, the reward for the worker may be determined based on the information indicating the action history of the worker and the attribute information.

Further, in this embodiment, when receiving a request from a user to put up a product in cooperation with an agent of another service, the server 110 is the agent desired by the user, Workers who meet the work standards of the above may be specified and work may be requested.

Next, a case will be described where the server 110 requests a worker to assist a user.

FIG. 12 is a fifth diagram showing a display example of the terminal according to the first embodiment. FIG. 12 illustrates a case where a worker performs question-and-answer work for answering questions from users.

A screen 121A shown in FIG. 12 is an example of a menu screen of the terminal 120 of the worker. The screen 121A may be displayed on the terminal 120 in step S507 of FIG. 5, for example.

The screen 121A includes display columns 122, 123, 124 and the like. A display column 122 shows a state in which the user's support work is selected from the list of work that the worker can do. A display column 123 displays the total rewards that the user of the terminal 120 has obtained as a worker. A display column 124 displays the past work history of the worker.

In this embodiment, when a support task is selected in the display column 122, the screen 121A transitions to the screen 121B.

Screen 121B includes display field 125 and tab 126 . Tab 126 is a tab for selecting a chat for answering questions from the user. In other words, the tab 126 is a tab for selecting the question-and-answer work among the support works.

On screen 121B, when tab 126 is selected, display field 125 is displayed. A display column 125 displays a list of users who wish to have questions and answers.

In this embodiment, when the worker selects a user who wishes to have a question and answer session in the display field 125, the screen 121B transitions to the screen 121C, and a chat for question and answer session is started.

In this embodiment, the worker's remuneration for such question-and-answer work may be determined according to the time spent chatting.

Next, a case will be described where the server 110 requests a worker to guide a new user to a predetermined service among the support tasks for assisting the user.

In this embodiment, workers may invite new users as users of a given service. In this case, the server 110 may transmit information for linking the worker and the new user to the terminal 120 of the new user. Specifically, the information for linking the worker and the new user may be an invitation code or the like.

When a new user registers for a predetermined service using an invitation code, the server 110 notifies the terminal 120 of the worker that a new user associated with the worker has been registered. good too.

Note that in this embodiment, the new user does not have to be associated with the worker in advance. In that case, when a new user is registered, the server 110 identifies a worker who satisfies the work criteria of guidance work, and associates the identified worker with the new user.

Further, in the present embodiment, the user who receives assistance from the worker in the guidance work (the user who is the target of assistance) is not limited to the user who has newly performed user registration. The server 110 of the present embodiment may identify a user who has already been registered as a user but does not have a history of using a predetermined service, and may request a worker to guide the user.

In this guidance work, the worker's remuneration may be determined according to the number of types of services used by the user to be supported among the services provided by the server 110 .

Specifically, for example, when a user to be supported puts up a product under the guidance of a worker, he/she uses one type of service among the services provided by the server 110 . In addition, when a product put up by a user to be supported wins a successful bid, the user is responsible for shipping the product and evaluating the transaction. Therefore, this user has used two types of services out of the services provided by the server 110 .

In other words, when a worker assists a user who is a support target in putting up a product, the worker is given a reward for guidance work for one type of service. In addition, when the worker assists the user in shipping the product, the worker is given a reward for guidance work of three types of services.

In this embodiment, as described above, the remuneration for the worker is determined according to the type of service used by the user to be supported. Therefore, in this embodiment, it is possible to expect sufficient support from the worker for the user to be supported, which can contribute to an increase in the number of uses of the predetermined service by the user to be supported. Therefore, according to this embodiment, it is possible to improve the distribution of goods in the electronic commerce service provided by the server 110, and to activate the service.

<Second embodiment>
The second embodiment is an embodiment in which a worker is an organization instead of a person. Specifically, in the present embodiment, a physical shop or the like is registered as a worker who mainly performs substitute work or support work. In this embodiment, by registering actual shops as workers in this way, the user can request the workers to perform substitute work or support work by visiting the shops registered with the workers. Moreover, in this embodiment, there exists an effect which can send a customer to the store side.

FIG. 13 is a diagram showing a display example of the terminal according to the second embodiment. A screen 131A shown in FIG. 13 is, for example, an example of a screen displayed on the terminal 120 of a user who wishes to request a question-and-answer session from a worker.

The screen 131A may be displayed, for example, when the terminal 120 receives an operation requesting a question-and-answer session at a store registered as a worker by the user.

The screen 131A includes display fields 132, 133, and 134. As shown in FIG. The display column 132 displays a list of icon images indicating types of support work. The display field 133 displays information indicating shops registered with workers. The display field 134 may display the profile information of the store staff displayed in the display field 133, or the like.

In this embodiment, when the type of work is selected in the display field 132, the display field 133 displays information on workers (shops) that can perform the selected work. At this time, the store displayed in the display field 133 may be identified based on information indicating the action history of the user of the terminal 120 on which the screen 131A is displayed.

Specifically, for example, if the user of the terminal 120 on which the screen 131A is displayed is a user who mainly sells clothes or makes a successful bid for them, the server 110 selects clothes among the shops registered as workers. The information indicating the store highly related to is displayed preferentially.

At this time, the server 110 refers to the position information of the terminal 120 on which the screen 131A is displayed, and displays the information indicating the stores near this terminal 120. FIG.

In the present embodiment, the server 110 causes the screen 131A to transition to the screen 131B when a shop that serves as a worker is selected in the display field 133 of the screen 131A of the terminal 120 .

Screen 131B includes display fields 135 and 136 . In the display field 135, an image showing the position of the shop serving as the worker is displayed on the map around the terminal 120. FIG. The display field 136 may display information about the store closest to the current location of the terminal 120 .

In this embodiment, the server 110 causes the screen 131B displayed on the terminal 120 to transition to the screen 131C when a shop to be a worker is selected on the screen 131B.

Screen 131C includes display fields 137 and 138 . The display column 137 displays information about the selected store, and the display column 138 displays profile information of staff who work as workers in the selected store.

As described above, in this embodiment, based on the information indicating the action history of the user of the terminal 120 and the location information of the terminal 120, the store (worker) that mainly performs the work on behalf of the terminal 120 and the support work is specified. to display.

Therefore, according to this embodiment, it is possible to present a worker that meets the user's wishes. Further, according to the present embodiment, it is possible to direct users to stores registered as workers, thereby contributing to attracting customers to the stores.

1 Communication system 110 Server 120 Terminals 313, 323 Control units 314, 324 Storage unit 315 Input reception unit 316 Registration unit 317 Work presentation unit 318 Acceptance inspection unit 319 Reward giving unit 320 Display control unit 3141 User information database

Claims (10)

The information processing device
a process of presenting work related to the predetermined service to a worker who is a user of a predetermined service provided by the information processing device and who is registered in the information processing device as a worker;
an information processing method for executing a process of giving a reward when the worker completes the work. The information processing device
2. The information processing method according to claim 1, further comprising executing a process of registering said user with said worker based on information indicating an action history of said user in said predetermined service. The information processing device
A process of determining whether the user satisfies the registration criteria of the worker based on information indicating the action history of the user in the predetermined service;
3. The information processing method according to claim 1, further comprising: registering a user who satisfies the worker registration criteria as the worker. 3. The information processing method according to claim 1, wherein the work related to said predetermined service is determined based on information indicating said worker's action history or said worker's attribute information. Work related to the predetermined service has a work standard according to the work,
The information processing device
A process of identifying a work that satisfies a work standard based on the information indicating the action history of the worker or the attribute information of the worker, among the tasks related to the predetermined service;
The information processing method according to any one of claims 1 to 4, further comprising: presenting the identified work to the worker. Said reward is
6. The information processing method according to any one of claims 1 to 5, wherein determination is made based on at least one of information indicating an action history of said worker who has completed said work and attribute information of said worker. 7. The information processing method according to any one of claims 1 to 6, wherein said predetermined service includes at least one of electronic commerce, settlement service, and financial service. The information indicating the user's action history in the predetermined service includes at least one of the number of product listings, the number of successful bids, the number of times a settlement service is used, the number of times product information is viewed, and the number of product information searches. Item 8. The information processing method according to any one of Items 1 to 7. information processing equipment,
a process of presenting work related to the predetermined service to a worker who is a user of a predetermined service provided by the information processing device and who is registered in the information processing device as a worker;
a process of rewarding the worker when the worker completes the task;
A program that runs a a work presentation unit that presents work related to the predetermined service to a worker who is a user of a predetermined service provided by an information processing device and who is registered as a worker in the information processing device;
an information processing apparatus comprising a reward giving unit that gives a reward when the worker completes the work.

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