JP2022139365A - Information processing system, information processing method and program - Google Patents

Abstract

To convey events occurring in a time sequence to customers accurately and smoothly.SOLUTION: In an information processing system 1 in which an information processing device 3, a plurality of information processing terminals 6 and a plurality of servers 8 are communicably connected via a network 2, a control unit of the information processing device 3 executes a step for specifying at least one instance of a first message, on the basis of a plurality of messages and preliminary set reference information. The first message has a description to the effect that a first event has been completed and regarding the date of the first event. The control unit further executes a first display processing step for causing the at least one instance of a first message to be displayed in list form and causing the style of a second message that satisfies a prescribed condition among the first messages displayed in list form to be displayed so as to be different from the first messages other than the second messages. The prescribed condition is that the duration from the date of the first event to the present date exceeds a threshold period.SELECTED DRAWING: Figure 1

Description

The present invention relates to an information processing system, an information processing method, and a program.

In a business in which events occur in chronological order and provide customer services related to them, various events that occur in chronological order may be managed using an information processing device.

Patent Document 1 discloses, for example, a technology of a management system in which a client and a patent office can share information on a case-by-case basis in order to manage legal deadlines for acquiring intellectual property rights. Such a management system may be used to manage the timing of events, and to remind customers of events close in chronological order using message tools such as e-mail software.

Japanese Patent Application Laid-Open No. 2002-149809

However, with the technology disclosed in Patent Document 1, even if the customer accesses the management system and confirms the status of the statutory deadline, etc., and then reminds the customer of this as a new message, the customer does not Sometimes it is not possible to grasp the situation so far, and the chronological events are not conveyed. Also, in order to prevent this, it is conceivable to send a reminder following an already sent message that notifies of an event that has already been completed. There are also situations where it is difficult, and there are frequent troubles and human errors.

According to one aspect of the invention, an information processing system is provided. This information processing system includes a control unit. The controller is configured to perform the following steps. In the identification step, at least one first message is identified based on the plurality of messages and preset reference information. The first message has a statement that the first event is completed and the date of the first event. In the first display processing step, at least one first message is displayed with an overview, and among the first messages displayed with an overview, a mode of a second message that satisfies a predetermined condition is selected. , to be displayed differently from the first message other than the second message. The predetermined condition is that the period from the date of the first event to the current date exceeds the threshold period.

According to such an information processing system, events that occur in chronological order can be accurately and smoothly communicated to customers.

1 is a schematic diagram of an information processing system 1 including an information processing device 3; FIG. 3 is a block diagram showing the hardware configuration of the information processing device 3; FIG. 3 is a functional block diagram showing functions performed by a control unit 33 in the information processing device 3. FIG. It is an example of the first message MF and the second message MS according to the embodiment. FIG. 10 is a diagram showing an example of displaying the first message MF according to the embodiment in a glanceable manner; It is a figure showing an example which displayed the remind message RM which concerns on embodiment. 1 is an activity diagram related to an information processing method according to an embodiment; FIG.

Embodiments of the present invention will be described below with reference to the drawings. Various features shown in the embodiments shown below can be combined with each other.

By the way, the program for realizing the software appearing in this embodiment may be provided as a non-transitory computer-readable medium (Non-Transitory Computer-Readable Medium), or may be downloaded from an external server. It may be provided as possible, or may be provided so that the program is activated on an external computer and the function is realized on the client terminal (so-called cloud computing).

Further, in the present embodiment, the term “unit” may include, for example, a combination of hardware resources implemented by circuits in a broad sense and software information processing that can be specifically realized by these hardware resources. . In addition, although various information is handled in this embodiment, these information include physical values of signal values such as voltage and current, high and low signal values as binary bit aggregates composed of 0 or 1 Alternatively, it can be represented by quantum superposition (so-called quantum bit), and communication and operation can be executed on a circuit in a broad sense.

A circuit in a broad sense is a circuit implemented by appropriately combining at least circuits, circuits, processors, memories, and the like. Application Specific Integrated Circuits (ASICs), programmable logic devices (e.g., Simple Programmable Logic Devices (SPLDs), Complex Programmable Logic Devices (CPLDs), and field It includes a programmable gate array (Field Programmable Gate Array: FPGA).

1. Overall Configuration Chapter 1 describes an information processing system according to the present embodiment. FIG. 1 is a schematic diagram of an information processing system 1 including an information processing device 3. As shown in FIG. The information processing system 1 includes an information processing device 3 , an information processing terminal 6 and a server 8 . Information processing device 3 , information processing terminal 6 , and server 8 are communicably connected via network 2 .

1.1 Information processing device 3
FIG. 2 is a block diagram showing the hardware configuration of the information processing device 3. As shown in FIG. The information processing device 3 includes a communication section 31 , a storage section 32 , a control section 33 , a display section 34 and an input section 35 . These components may be electrically connected via the communication bus 30 inside the information processing device 3 .

(Communication unit 31)
The communication unit 31 is preferably a wired communication means such as USB, IEEE1394, Thunderbolt, wired LAN network communication, etc., but wireless LAN network communication, mobile communication such as LTE/5G, Bluetooth (registered trademark) communication, etc. may be included. That is, it is more preferable to implement as a set of these communication means.

(storage unit 32)
The storage unit 32 stores various information defined by the above description. This is, for example, a storage device such as a solid state drive (SSD), or a random access memory (Random Access Memory: RAM) or the like. A combination of these may also be used.

(control unit 33)
The control unit 33 processes and controls overall operations related to the information processing device 3 . The control unit 33 is, for example, a central processing unit (CPU) (not shown). FIG. 3 is a functional block diagram showing the functions of the control section 33 in the information processing device 3. As shown in FIG. The control unit 33 implements various functions related to the information processing device 3 by reading a predetermined program stored in the storage unit 32 . In FIG. 3, a single control unit 33 is shown, but in practice it is not limited to this, and may be implemented so as to have a plurality of control units 33 for each function. A combination thereof may also be used. Each of these functions is described in detail in the next chapter.

(Display unit 34)
The display unit 34 may be included in the information processing device 3 or may be externally attached, for example. The display unit 34 is a display device such as a CRT display, a liquid crystal display, an organic EL display, a plasma display, or the like, which is externally attached to or built into the information processing apparatus 3 . It is preferable to use them properly according to the type of the information processing device 3 . The display device responds to a control signal from the control section 33 and generates a display screen. Also, the display screen can be selectively displayed in response to a control signal from the control unit 33 . The user U can grasp the message management status of the information processing system 1 displayed on the display unit 34 .

(Input unit 35)
The input unit 35 receives information input for creating a message from the user U and selection of a message. The input unit 35 is, for example, a pointing device such as a mouse, a selection device such as a mode switch, and an input device such as a keyboard. Also, the input unit 35 may use a graphical user interface (GUI). These input units 35 may be built in the information processing device 3 or may be externally attached. Also, the user U may produce a message by uttering a voice. Therefore, the input unit 35 may be a microphone.

1.2 Information processing terminal 6
The information processing terminal 6 and the customer C shown in FIG. 1 are any of the information processing terminals 6-1 to 6-n and the customers C1 to Cn shown in FIG. The information processing terminal 6 is a device such as a notebook PC, a tablet terminal, a PDA, etc., and is owned by a plurality of customers C. FIG. The information processing terminal 6 is electrically connected to a server 8 to be described later through the network 2 . Therefore, the information processing terminal 6 is configured to be able to access the server 8 connected to the network 2 and store or acquire various types of information in the server 8 .

1.3 Server 8
The server 8 is electrically connected to the information processing device 3 through the network 2 . Therefore, the information processing device 3 and the information processing terminal 6 are configured to be able to access the server 8 connected to the network 2 and store or acquire various types of information stored in the server 8 . Here, the server 8 is divided into a server 81 for user use and a server 82 for customer use.

The server 81 used by the user U stores messages managed by organizations to which the user U belongs (for example, companies, patent offices, patent business corporations, etc.). Using the information processing device 3, the user U accesses the server 81 used by the user and visualizes and manages the requested work (event) related to the saved message.

On the other hand, the server 82 used by the customer stores messages managed by the company to which the customer C belongs (for example, a company, an individual, etc.). Using the information processing terminal 6, the customer C accesses the server 82 used by the customer and visualizes and manages the requested work (event) related to the saved message.

Hereinafter, in this embodiment, the user U is assumed to be a group or organization engaged in intellectual property business, such as a company, a patent office, or a patent business corporation. Customer C is a person who has the right to receive an intellectual property right, such as a company or an individual who intends to acquire the intellectual property right.

Here, messages are described as emails. Therefore, when the user U sends a message created by the information processing device 3, the message is sent to the server 81 used by the user. Further, the message is forwarded to the customer's server 82 and stored at the customer's server 82 . Customer C accesses the server 82 used by the customer and obtains the message. The same process is performed after the customer C has sent the message created by the information processing terminal 6 . E-mail services can be divided into free mail, provider mail, and original domain mail, but any service can be used.

2. Functional Configuration Chapter 2 describes the functional configuration of this embodiment. As shown in FIG. 2, the information processing device 3 that constitutes the information processing system 1 includes a control unit 33, and the control unit 33 includes a specifying unit 331, a first display processing unit 332, a generating unit 333, and , a first reception unit 334 , a second display processing unit 335 , a third display processing unit 336 , and a second reception unit 337 . That is, information processing by software (stored in the storage unit 32) is specifically realized by hardware (control unit 33), so that the functions of these units can be executed. Each component will be further described below.

2.1 Identification unit 331
The identifying unit 331 is configured to perform the identifying step. FIG. 4 is an example of the first message MF and the second message MS according to the embodiment. As shown in FIG. 4, the identification unit 331 identifies at least one first message MF based on a plurality of messages and preset reference information. Here, the message is an electronic medium such as e-mail, business chat, Internet FAX, and the like. Data read by OCR (Optical Character Recognition/Reader) is included in the electronic medium, even if it is a paper medium message or FAX. The identifying unit 331 identifies at least the first message MF based on such a message and reference information such as the subject of the message or a specific keyword described in the message. Here, the first message MF has a statement about the completion of the first event and the date of the first event.
In this embodiment, the first message MF is the content related to intellectual property, and the first event is the paperwork to the patent office.

2.2 First display processing unit 332
The first display processing section 332 is configured to execute a first display processing step. FIG. 5 is a diagram showing an example in which the first message MF according to the embodiment is displayed in a glanceable manner. The first display processing unit 332 causes at least one first message MF to be displayed with an overview as shown in FIG. 5, and among the first messages MF displayed with an overview, The mode of the second message MS satisfying the predetermined condition is displayed differently from the first messages MF other than the second message MS. Here, the predetermined condition is that the period from the date of the first event to the current date exceeds the threshold period. For example, specifically, the predetermined condition is six months, which is a threshold period, from the date of the first message MF. The first display processing unit 332 identifies the second message MS that satisfies a predetermined condition and displays it differently from the first messages MF other than the second message MS. As an example of the display method, the background color or characters of the second message MS may be displayed differently from the background color or characters of the first message MF. The display processing includes generation of display information for displaying various visual information on the display unit 34 . The display information may be visual information such as a screen, an image, an icon, a message, or the like, which is generated in a user-visible manner. , rendering information for displaying a message or the like.

2.3 Generation unit 333
The generation unit 333 is configured to perform a generation step. FIG. 6 is a diagram showing an example of displaying the reminder message RM according to the embodiment. The generator 333 generates a reminder message RM for reminding the second event (for example, the date of the second event). The second event is an event related to the first event included in the second message MS. The second event has continuity with the first event, and is a task requested from the customer C to the user U. So, for example, if the first event concerns the prosecution of a patent application, the date of the first event is the date of the patent application, the date of the second event is the statutory deadline for claiming priority, the statutory deadline for requesting examination, etc. or the statutory deadline for national entry in PCT applications. The generator 333 generates a reminder message RM for reminding the customer C of such a second event. For example, specifically, the generation unit 333 reads the reminder message RM related to the second event stored in the storage unit 32 and generates the reminder message RM.

2.4 First reception unit 334
The first reception unit 334 is configured to execute the first reception step. The first accepting unit 334 accepts selection of the second message MS by the user U. Specifically, the first reception unit 334 receives the second message MS that satisfies the predetermined condition selected by the user U from among the first messages MF that are displayed in a glanceable manner. That is, the user U confirms the contents of the displayed second messages MS, and the selected message is to be accepted by the first accepting unit 334 .

2.5 Second display processor 335
The second display processing section 335 is configured to execute a second display processing step. The second display processing unit 335 displays the generated reminder message RM and the message creation screen in a format that allows a reply to the second message MS. Specifically, the second display processing unit 335 displays the reminder message RM generated by the generating unit 333 and the message creation screen realized by the function of the e-mail client. Further, the second display processing unit 335 may display the reminder message RM in a manner in which it is entered in advance on the message creation screen. The message creation screen may be application software having a word processing function.

2.6 Third display processing unit 336
The third display processing section 336 is configured to perform a third display processing step. The third display processing unit 336 displays a selection screen in a format in which a plurality of generated reminder messages RM can be selected. The remind message RM is generated based on the content of the second event, but may be generated based on the customer C's attributes. As a result, there are multiple remind messages RM. The third display processing unit 336 displays a selection screen so that the user U can select an appropriate reminder message RM from a plurality of reminder messages RM in consideration of the content of the second message MS and the attributes of the customer C. 34.

2.7 Second reception unit 337
The second reception unit 337 is configured to execute the second reception step. The second reception unit 337 receives selection of a plurality of reminder messages RM by the user U. Specifically, the second reception unit 337 receives selection of a plurality of reminder messages RM by the user U from the selection screen displayed on the display unit 34 by the third display processing unit 336 described above.

3. Functions of Information Processing System 1 In Chapter 3, each function of the information processing system 1 described in Chapters 1 and 2 will be described. In the description of each function below, the event is the administrative procedure for the patent office, the first event is the patent application procedure, and the second event is the priority claim procedure.

3.1 Display Function of List of Messages The first message MF specified by the specifying unit 331 described above is displayed on the display unit 34 by the first display processing unit 332 below. Here, the first message MF is a message that informs the customer C that the user U has completed the patent application procedure (first event).

As shown in FIG. 5, the first display processing unit 332 causes the display unit 34 to display a plurality of first messages MF transmitted from the user U to the customer C in an overview manner, and The aspect of the second message MS to be reminded to the customer C is displayed differently from the first message MF other than the second message MS. By characteristically displaying the aspect of the second message MS that needs to be reminded to the customer C in this way, the user U can grasp the customer C who needs to be reminded without omission.

The first display processing unit 332 may display the characters of the second message MS displayed with a glance in a color different from that of the characters of the first message MF, or may display the characters of the second message MS in a background color. may be displayed in a color different from the background of the characters of the first message MF. In FIG. 5, the first display processing unit 332 displays the background of the characters of the second message MS in a different color from the background of the first message MF. Alternatively, the first display processing unit 332 may blink the characters of the second message MS and display the characters of the first message MF without blinking. In this way, the first display processing unit 332 may use different colors or display methods to make the aspect of the second message MS different from that of the first message MF other than the second message MS. It is not limited to the mode.

In order to detect the second message MS to be reminded, the first display processing unit 332 detects one of the first messages MF that satisfies a predetermined condition, specifically, from the date of the patent application procedure (first event) to the present. until the date exceeds the threshold period. The date of the priority claim procedure (second event) is one year from the filing date of the patent application. Therefore, if the reminder date is set to be June from the patent filing date, the threshold period is June.

The first display processing unit 332 may use spreadsheet software provided in the information processing device 3 to display the first message MF and the second message MS in a glanceable manner. In addition, when displaying these messages in a list, the first display processing unit 332 displays the priority reminder action item (remind action item RE) column as shown in FIG. good too. After sending the reminder message RM related to the priority claim procedure (second event) to the customer C, the user U enters the date of sending the reminder message RM in the priority reminder action item (remind action item RE). good too. After that, the first display processing unit 332 may restore the aspect of the second message MS.

The first display processing unit 332 determines that the period from the date of the patent application procedure (first event) to the date (current date) when the user U uses the information processing device 3 is set for all the first messages MF. Detect second message MS reminding by calculating whether it is over 6 months (threshold period). In this manner, the user U can visually determine whether or not to remind the customer C by using the information processing device 3, so that the calculation time can be reduced as compared with the case of manual calculation. As a result, this function contributes to improving the work efficiency of the user U. In addition, since the information processing device 3 is used to manage administrative procedures (events) for the patent office, there is no omission of reminders due to calculation errors.

3.2 Receiving Function of Second Message MS User U selects second message MS to remind customer C from among a plurality of second messages MS displayed with an overview. The first accepting unit 334 accepts selection of the second message MS by the user U. Specifically, the first reception unit 334 receives the second message MS selected by the user U through the MMI (Man Machine Interface) provided in the information processing device 3 . A reminder message RM for reminding the date of the priority claim procedure (second event) for the second message MS received by the first reception unit 334 is generated by the generation unit 333 described in detail in the next section.

The first receiving unit 334 may allow the user U to select and receive the second message MS to remind the customer C from among the plurality of second messages MS displayed in an overview manner. The first receiving unit 334 may store the second message MS in a folder in the information processing device 3 in advance, and allow the user U to select and receive the second message MS to remind the customer C from the folder. good.

In this way, the user U selects the second message MS to remind the customer C from among the plurality of second messages MS. , and send a reminder message RM to customer C. Therefore, the work is carried out in an appropriate order.

3.3 Reminder message RM generation function The generation unit 333 provided in the control unit 33 described above reminds the date of the priority claim procedure (second event) for the second message MS detected by the first display processing unit 332. Generate a reminder message RM for Specifically, the generation unit 333 generates a reminder message RM for reminding the procedure (second event) for claiming priority for the second message MS selected by the user U from among a plurality of second messages MS. Generate. Here, the reminder message RM is electronic data that the user U has stored in the storage unit 32 in advance. The generation unit 333 may generate a reminder message RM as appropriate according to the content or date of the selected priority claim procedure (second event).

The generation unit 333 may be, for example, application software having a word processing function executed by the information processing device 3 . The user U can edit the reminder message RM by adding a function to generate the above-described reminder message RM to such application software. Therefore, the user U can add the latest administrative procedure guidance to the patent office to the reminder message RM. Also, the user U can delete the description of the abolished administrative procedure for the patent office. By sending the remind message RM edited in this way to the customer C, the customer C can carry out appropriate business procedures.

In generating the reminder message RM, the second display processing unit 335 may display the message creation screen in a format that allows a reply to the second message MS. Specifically, the second display processing unit 335 activates the e-mail client provided in the information processing device 3 and informs the customer C that the user U has completed the patent application procedure (first event). The reply message creation screen may be displayed in a format in which the message MS is described. The user U may duplicate the remind message RM generated by the generating unit 333 and paste it on the reply message. Furthermore, the user U may edit the reply message on the reply message creation screen.

In this way, since the second message MS is selectable, the user U can give priority to the task and cause the generation unit 333 to generate the reminder message RM. relationship between user U and customer C,
Since the second message MS is selected according to conditions such as the contents of the priority claim procedure (second event) and the date, the reminder message RM is generated in order of priority appropriate for the user U's business performance. Therefore, the user U can send the reminder message RM to the customer C at an appropriate timing, and the reliability with the customer C can be improved.

For the second display processing unit 335 to display the reply message creation screen in a format in which the reminder message RM and the second message MS related to the completion of the patent application procedure (first event) previously transmitted by the user U are described. , it becomes easier for customer C to understand the continuity of administrative procedures for the patent office. As compared with the case where the customer C receives only the reminder message RM, the customer C can omit the trouble of searching and confirming the past second message MS by himself/herself. Therefore, this function also contributes to improving the work efficiency of the customer C.

Also, the generator 333 may generate at least one remind message RM based on the attribute of the reply destination of the second message MS. Here, the attributes are the industry, business category, business type, business scale, business location, or financial status of the company to which the reply destination of the reminder message RM belongs. If the event is the examination request procedure to the patent office, the reply destination of the reminder message RM may be different between large enterprises and small and medium enterprises. If the reply address corresponds to Article 10, Item 1, a.-g. of the Enforcement Order of the Patent Law, Customer C can apply for a reduction or exemption from the examination request fee. Therefore, by describing that fact in the reminder message RM, the subject of the reduction/exemption application can apply for the reduction/exemption without omission. Thus, it is beneficial for both the user U and the customer C to generate the reminder message RM based on the attributes of the customer C who is the reply destination of the second message MS.

The third display processing unit 336 causes the display unit 34 to display a selection screen in a format in which a plurality of reminder messages RM generated by the generation unit 333 can be selected. The second reception unit 337 receives selection of a plurality of reminder messages RM by the user U. The user U selects an appropriate reminder message RM from the received multiple reminder messages RM, and sends the reminder message RM to remind the customer C of the date of the priority claim procedure (second event). A more appropriate reminder message RM is sent to the customer C by the user U editing a plurality of generated reminder messages RM.

In addition to the techniques described above, the user U may add a function to generate a reminder message RM to his e-mail client, and the user U may return the reminder message RM to the customer C as an e-mail. A technique for generating the remind message RM is not limited.

4. Information Processing Method In Chapter 4, the information processing method described in Chapters 1 to 3 will be described. The information processing method includes steps of the information processing system 1 . Specifically, in the identifying step, at least one first message MF is identified based on the plurality of messages and preset reference information. The first message MF contains a statement that the first event has been completed and the date of the first event. In the first display processing step, at least one first message MF is displayed with an overview, and among the first messages MF displayed with an overview, a second message MS that satisfies a predetermined condition. is displayed differently from the first message MF other than the second message MS. The predetermined condition is that the period from the date of the first event to the current date exceeds the threshold period. FIG. 7 is an activity diagram related to the information processing method according to the embodiment. Description will be made below along with this figure.

(Activity A01)
The identifying unit 331 identifies the first message MF related to the completion of the patent application procedure (first event).
(Activity A02)
The first display processing unit 332 detects, from the first messages MF, the second message MS six months after the filing date of the patent application (which satisfies a predetermined condition).
(Activity A03)
The first display processing unit 332 displays the mode of the second message MS differently from the first messages MF other than the second message MS.
(Activity A04)
If the user U selects the second message MS, activity A05 is performed. If the reminder message RM is automatically generated, activity A06 is executed.
(Activity A05)
The first reception unit 334 receives the second message MS selected by the user U.
(Activity A06)
The generator 333 generates at least one remind message RM based on the attribute of the reply destination of the second message MS.
(Activity A07)
When the generator 333 generates a plurality of reminder messages RM, activity A08 is executed. If multiple reminder messages RM have not been generated, activity 11 is performed.
(Activity A08)
The third display processing unit 336 displays a selection screen in a format in which a plurality of generated reminder messages RM can be selected.
(Activity A09)
The user U determines whether to select multiple reminder messages RM from multiple reminder messages RM on the selection screen. If multiple reminder messages RM are selected, activity A10 is performed. If no reminder message RM is selected, activity 11 is performed.
(Activity A10)
The second reception unit 337 receives selection of a plurality of reminder messages RM by the user U.
(Activity A11)
The second display processing unit 335 displays the generated reminder message RM and the message creation screen in a format in which the second message MS for informing the customer C of the priority claim procedure (second event) can be returned.
(Activity A12)
The user U edits a second message MS containing the generated reminder message RM.
(Activity A13)
User U sends customer C a second message MS.

According to this information processing method, events occurring in chronological order and messages already sent related to reminding them are displayed in a list form, so that events occurring in chronological order can be You can communicate accurately and smoothly to your customers. In addition, there is no need for the user to bother searching for logs sent more than a year ago, thereby reducing labor and human error.

5. Others The above-described embodiments may be implemented in the following aspects.
(1) The information processing system 1 may be applied to business involving a relationship with the customer C, such as sales and service. The first event may be the work first performed for the customer C, and the second event may be various campaigns and services. The first message MF may be customer information in which user U has registered customer C information.
(2) The information processing system 1 may cause the generation unit 333 to generate the reminder message RM without displaying the first message MF and the second message MS to the user U with a list. . Depending on the relationship between the user U and the customer C, if the user U does not select the second message MS but generates the reminder message RM, business efficiency will increase.
(3) The information processing system 1 may have an AI (Artificial Intelligence) function. The generation unit 333 uses the AI function to generate a reminder message RM suitable for the customer C based on the attributes of the customer C such as the industry, type of business, business type, business scale, business location or financial situation, and the attributes of the person in charge. may be generated.
(4) In the information processing system 1, the controller 33 may be configured to execute the customer reaction step. Specifically, after the user U has sent the reminder message RM to the customer C, in the customer reaction step, various statistical data such as the percentage of reply messages from the customer C and the number of days until reply are calculated. Based on such various statistical data, the user U can appropriately improve the operation such as correcting the text of the reminder message RM and the transmission timing of the reminder message RM.
(5) In the information processing system 1, the control section 33 may be configured to execute the advertisement information addition step. Specifically, in the advertisement information addition step, advertisement information beneficial to the customer C is added to the reminder message RM generated by the generation unit 333 . Adding the advertisement information in this way leads to the customer C positively confirming the reminder message RM.
(6) In the information processing system 1, the controller 33 (not shown) may be configured to execute the notification step. In the notification step, the date of the second event may be notified to the user U before the date of the second event based on the date of the second event included in the reminder message RM. For example, the control unit 33 uses the clock function of the information processing device 3 to detect that the second event is approaching before the date of the second event, and notifies the user U to that effect. The notifying means may be visual information using application software possessed by the information processing device 3, or may be notified by voice information using the sound generation function of the information processing device 3. FIG.
(7) A program may be provided that causes a computer to execute each step of the information processing system 1 .

Furthermore, it may be provided in each aspect described below.
In the information processing system, the control unit is configured to further perform a generating step, wherein the generating step generates a reminder message for reminding a second event, wherein the second event is the An event related to said first event contained in a second message.
In the information processing system, the control unit is configured to further execute a first receiving step, in which the selection of the second message by the user is received in the first receiving step, and in the generating step, the selected generating said reminder message to remind said second event associated with said second message.
In the information processing system, the control unit is configured to further execute a second display processing step, and in the second display processing step, together with the generated reminder message, a format capable of replying to the second message to display the message creation screen with .
In the information processing system, in the second display processing step, the reminder message is displayed in a form in which the reminder message is written in advance on the message creation screen.
In the information processing system, the generating step generates at least one reminder message based on an attribute of the reply destination of the second message, wherein the attribute is the industry of the company to which the reply destination belongs. , business type, business scale, business location or financial situation.
In the information processing system, the control unit is configured to further execute the following steps, and in a third display processing step, display a selection screen in a format in which the plurality of generated reminder messages can be selected. and, in a second receiving step, receiving a selection of a plurality of reminder messages by the user.
In the information processing system, the control unit is configured to further execute a notification step, and in the notification step, based on the date of the second event included in the reminder message, before the date of the second event A prior notification to the user of the date of said second event.
In the information processing system, the first message is content related to intellectual property, and the first event is an administrative procedure for a patent office.
In the information processing system, the date of the first event is a patent application date.
In the information processing system, the date of the second event is a statutory deadline for claiming priority, a statutory deadline for requesting examination, or a statutory deadline for entry into each country in a PCT application.
A method of information processing, comprising steps of the information processing system.
A program that causes a computer to perform each step of the information processing system.
Of course, this is not the only case.

Finally, while various embodiments of the invention have been described, these have been presented by way of example and are not intended to limit the scope of the invention. The novel embodiment can be embodied in various other forms, and various omissions, replacements, and modifications can be made without departing from the scope of the invention. The embodiment and its modifications are included in the scope and gist of the invention, and are included in the scope of the invention described in the claims and equivalents thereof.

1: information processing system 2: network 3: information processing device 30: communication bus 31: communication unit 32: storage unit 33: control unit 331: identification unit 332: first display processing unit 333: generation unit 334: first reception unit 335: second display processing unit 336: third display processing unit 337: second reception unit 338: management unit 339: notification unit 34: display unit 35: input unit 6: information processing terminal 6-1: information processing terminal 6- 2: Information processing terminal 6-n: Information processing terminal 8: Server 81: Server used by user 82: Server used by customer C: Customer C1: Customer C2: Customer Cn: Customer MF: First message MF1: First message MF2 : First message MF3 : First message MF4 : First message MF5 : First message MF6 : First message MFn : First message MS : Second message MS1 : Second message MS2 : Second message MSn : Second message RE : Reminder action item RM : Reminder message U : User

Claims (13)

An information processing system,
Equipped with a control unit,
The control unit is configured to perform the following steps,
In the identifying step, identifying at least one first message based on a plurality of messages and preset reference information, wherein the first message indicates that a first event has been completed and the first have a description of the date and time of the event;
In the first display processing step,
At least one of the first messages is displayed with browsability, and among the first messages displayed with the browsability, the aspect of the second message that satisfies a predetermined condition is defined as the second message. displayed differently than the first message other than a message, wherein the predetermined condition is that the date of the first event to the current date exceeds a threshold period of time. In the information processing system according to claim 1,
The control unit is configured to further perform a generating step,
The generating step generates a reminder message to remind of a second event, wherein the second event is an event related to the first event included in the second message. In the information processing system according to claim 2,
The control unit is configured to further execute a first reception step,
receiving a selection of the second message by the user in the first receiving step;
The generating step generates the reminder message for reminding the second event associated with the selected second message. In the information processing system according to claim 2 or claim 3,
The control unit is configured to further execute a second display processing step,
In the second display processing step, together with the generated reminder message, a message creation screen is displayed in a format that allows a reply to the second message. In the information processing system according to claim 4,
In the second display processing step, the reminder message is displayed in a form in which the reminder message is written in advance on the message creation screen. In the information processing system according to any one of claims 2 to 5,
In the generating step, at least one reminder message is generated based on the attributes of the reply destination of the second message, wherein the attributes are the industry of the company to which the reply destination belongs, business category, business type, business scale, A thing that is a place of business or a financial situation. In the information processing system according to claim 6,
The control unit is configured to further perform the following steps,
in a third display processing step, displaying a selection screen in a format in which a plurality of generated reminder messages can be selected;
The second accepting step accepts selection of a plurality of reminder messages by the user. In the information processing system according to any one of claims 2 to 7,
The control unit is configured to further perform a notification step,
In the notification step, based on the date of the second event included in the remind message, the date of the second event is notified to the user before the date of the second event. In the information processing system according to any one of claims 2 to 8,
The first message is content related to intellectual property,
The first event is a paperwork with a patent office. In the information processing system according to claim 9,
wherein said date of said first event is a patent filing date. In the information processing system according to claim 9 or claim 10,
wherein said date of said second event is a statutory deadline for claiming priority, a statutory deadline for requesting examination, or a statutory deadline for entry into each country in a PCT application. An information processing method,
A method comprising the steps of an information processing system according to any one of claims 1-11. a program,
A computer that executes each step of the information processing system according to any one of claims 1 to 11.

Images