JP2022138311A - Information processing apparatus, system, program, and control method - Google Patents

Abstract

To provide an information processing apparatus, a system, a program, and a control method capable of notifying a sign of various failures.SOLUTION: An information processing apparatus includes: acquisition means that acquires discrimination information based on an event and correction information indicating a processing content when corresponding to the discrimination information; discrimination means that refers to an event occurring in a RAID-configurated hard disk drive stored by the event storage means and discriminates whether or not to correspond to the discrimination information of the correction information acquired by the acquisition means; and notification means that notifies that there is a sign that a failure occurs when discriminating to correspond to the discrimination information by the discrimination means.SELECTED DRAWING: Figure 4

Description

The present invention relates to an information processing device, system, program, and control method.

As a technology related to information processing device failures, Patent Document 1 discloses an information processing technology capable of shortening the time required to obtain operational information for a known problem in a device. Patent Literature 2 discloses a failure prediction system that predicts the occurrence of a failure in a computer terminal according to the importance of an application running on the computer terminal and issues a warning or the like.

JP 2017-182169 A JP 2008-210151 A

Japanese Patent Laid-Open No. 2002-200001 discloses that known problems are identified by sending user device configuration information, and the time required to identify known problems is shortened. However, it is difficult to identify the known problem from the device configuration information because the location of the failure and the details of the failure are diverse. In particular, an event occurring in the device is an important factor, but since this is not taken into account, it is not possible to deal with a wide variety of failures.

In addition, in Patent Document 2, defect information is sent from a hardware device to a defect information provision system, and if there is a corresponding defect, it is fed back to the hardware device side, the degree of importance is calculated, and a predictive alert is raised according to the result. is disclosed.

However, since the problem information system is referred to the problem information system for the problem information that occurred in the user device, it is not possible to narrow down the target as a failure sign for known cases, and there may be cases where it is not connected to known cases. In addition, the technology disclosed in Patent Document 2 requires a large number of reporting, searching, and feedback from hardware devices, and a large number of steps, which may require a considerable amount of processing time. Further, in the technique disclosed in Patent Document 2, the hardware device side does not calculate the importance level, but the defect information providing system side calculates the importance level.

As described above, the related art cannot cope with various types of failures, and another device judges the signs.

SUMMARY OF THE INVENTION Accordingly, it is an object of the present invention to provide an information processing apparatus, system, program, and control method that solve the above problems.

In order to achieve the above object, the present invention provides a RAID system, which is stored by an acquisition means for acquiring discrimination information based on an event and correction information indicating the action to be taken when the discrimination information is met; and an event storage means. determining means for referring to an event occurring in the configured hard disk drive and determining whether or not the modification information obtained by the obtaining means corresponds to the identification information; and notification means for notifying that there is a sign that a failure will occur.

In order to achieve the above object, according to another aspect of the present invention, an information processing apparatus having a RAID-configured hard disk drive; A system comprising: a management device for notifying correction information indicating details of actions to be taken in a case where the information processing device includes acquisition means for acquiring correction information from the management device; determining means for referring to an event occurring in a RAID-configured hard disk drive and determining whether or not it corresponds to the determination information of the correction information acquired by the acquisition means; and notification means for notifying that there is a sign that a failure will occur.

In order to achieve the above object, according to another aspect of the present invention, an acquisition step of acquiring, in a computer, determination information based on an event and correction information indicating the action to be taken when the determination information is met; a determination step of referring to an event that occurred in a RAID-configured hard disk drive and stored by an event storage means, and determining whether or not it corresponds to the determination information of the correction information acquired in the acquisition step; and a notification step of notifying that there is a sign of occurrence of a failure when it is determined that the information corresponds to the determination information.

In order to achieve the above object, according to another aspect of the present invention, there is provided a control method for an information processing apparatus, comprising determination information based on an event, and correction information indicating the action to be taken when the determination information is met. and referring to the event that occurred in the hard disk drive configured in the RAID and stored by the event storage means, and determining whether or not the correction information acquired by the acquiring step corresponds to the discrimination information. a determination step; and a notification step of notifying that there is a sign of failure when the determination step determines that the information corresponds to the determination information.

ADVANTAGE OF THE INVENTION According to this invention, the effect of being able to notify the sign which various failure|failures generate|occur|produce can be acquired.

1 is a diagram showing a configuration example of a system showing the configuration of an embodiment of the present invention; FIG. It is a block diagram which shows the structure of an information processing apparatus and a management apparatus. It is a figure which shows an example of correction information. 4 is a flow chart showing the flow of processing of the information processing apparatus; It is a figure which shows an example of the notification screen of a sign of failure occurrence. It is a figure which shows the minimum structure of the information processing apparatus by this embodiment.

A system according to an embodiment of the present invention will now be described with reference to the drawings. FIG. 1 is a diagram showing a configuration example of a system 10 showing the configuration of one embodiment of the present invention.

The system 10 includes information processing devices 100-1, 100-2, 100-n, and a management device 200. FIG. Hereinafter, any one of the information processing apparatuses 100-1, 100-2, and 100-n will be referred to as the information processing apparatus 100 unless otherwise distinguished. Note that n is an integer of 1 or more. When n=1, the information processing device in system 10 is only information processing device 100-1.

Information processing apparatus 100 and management apparatus 200 can communicate via network 300 . The information processing apparatus 100 includes hard disk drives configured as RAID (Redundant Arrays of Inexpensive Disks). The management device 200 notifies the information processing device 100 of correction information, which will be described later.

FIG. 2 is a block diagram showing the configuration of the information processing device 100 and the management device 200. As shown in FIG. The information processing apparatus 100 includes an OS (Operating System) 110 , a RAID controller 120 and a logical drive 130 . The OS 110 includes an event manager 111 and a correction information acquisition manager 112 . The event management unit 111 is notified from the RAID controller 120 that it corresponds to determination information described later. Further, the event management unit 111 notifies the user that there is a sign that a failure will occur if the event corresponds to the determination information. The event management unit 111 is an example of notification means. The correction information acquisition management unit 112 acquires correction information, update information, update modules, and the like from the management device 200 and notifies the RAID controller 120 of the correction information, update information, update modules, and the like. The correction information acquisition management unit 112 is an example of an acquisition unit.

The RAID controller 120 includes a log notification unit 121 , a log management unit 122 , a correction information verification unit 123 , a log event trace search unit 124 and an error check verification unit 125 . The log notification unit 121 notifies the event management unit 111 of the contents managed by the log management unit 122 . The log notification unit 121 also notifies the event management unit 111 that the determination information is met.

The log management unit 122 stores various events in a storage device (for example, SSD (Solid State Drive)). Events include errors related to hardware information devices such as hard disk drives, errors notified to the OS 110, and the like, which are stored as logs. The log management unit 122 also stores various logs such as runtime logs of processing in hardware such as a hard disk drive. The log manager 122 is an example of the storage means 301 .

The correction information verification unit 123 refers to the event stored in the log management unit 122 and determines whether or not it corresponds to the correction information notified from the correction information acquisition management unit 112 . Further, the correction information verifying unit 123 can execute a process described later when the correction information is found. Correction information verification unit 123 is an example of determination means and execution means.

The log event trace search unit 124 traces each log by referring to events included in the log stored in the log management unit 122 . The error check/verify unit 125 has a diagnostic function for detecting a bad block and checking the integrity of the connected hard disk drive to prevent anomaly signs.

In the above configuration, the correction information verifying unit 123 determines whether or not it corresponds to the correction information in parallel with the detection of the bad block and the consistency check performed by the error check verifying unit 125 .

The logical drive comprises disks 130-1, 130-2, . . . , 130-m. Note that m is an integer of 1 or more. When m=1, the logical drive consists only of disk 130-1.

The management device 200 includes a correction information search section 201 and a correction information notification section 202 . The correction information search unit 201 searches for correction information corresponding to each information processing apparatus 100 . The correction information notification unit 202 notifies the correction information acquisition management unit 112 of the correction information.

FIG. 3 is a diagram showing an example of correction information. The correction information is composed of determination information and action details. Discrimination information is based on events. The content of action shows the content of action when it corresponds to determination information. For example, as shown in FIG. 3, there is "error B occurred after error A occurred" as determination information, and "apply firmware version X" as the action content corresponding to the determination information. In this case, the correction information verification unit 123 refers to the event stored in the log management unit 122, and when it is determined that “error B occurred after error A”, the event management unit 123 It notifies the unit 111 that it corresponds to the determination information. The correction information verifying unit 123 applies the firmware version X to the RAID controller 120 when the OS 110 requests execution of the action indicated by the action content.

Further, there is "the number of occurrences of error C is 10 times/1h or more (10 times or more per hour)" as determination information, and "apply BIOS version Y" as the action content corresponding to the determination information. In this case, the correction information verifying unit 123 refers to the event stored in the log managing unit 122, and when it is determined that “the number of occurrences of error C is 10/1h or more”, the log notification unit 121 Then, the event management unit 111 is notified that it corresponds to the discrimination information. The correction information verifying unit 123 applies the BIOS version Y when the OS 110 requests execution of the action indicated by the action content.

In addition to the occurrence pattern of events and the number of occurrences of events as described above, the determination information uses the diagnosis result of the error check verifying unit 125 and identification information such as an ID indicating an event, if any. good too.

In addition, the management device 200 also notifies the information processing device of information indicating the content of notification, which will be described later, for each determination information. For example, for "error B occurred after error A", information indicating the content of the notification "a sign of occurrence of failure α was confirmed" is notified, and "error C occurred 10 times/1h "This is the above" is notified of the information indicating the content of the notification "A sign of occurrence of failure β has been confirmed". The information processing apparatus 100 notifies the user of notification content corresponding to the relevant determination information.

In this way, in addition to the conventional provision of updated firmware, etc., by setting event-based conditions, it is possible to deal with a wider variety of failures. For example, update firmware is applicable not only to all models of the same model, but also to models in special environments and usage situations. Therefore, by using conditions based on events as in the present embodiment, it is possible to deal with a wider variety of failures.

Next, the flow of processing of the information processing apparatus 100 will be described using a flowchart. FIG. 4 is a flow chart showing the processing flow of the information processing apparatus 100. As shown in FIG. Note that the flowchart of FIG. 4 shows processing for acquiring correction information and generating an event related to this embodiment, and processing that is not directly related to this embodiment is omitted.

The information processing apparatus 100 determines whether or not the correction information acquisition management unit 112 has acquired correction information from the management apparatus 200 (step S101). When the information processing apparatus 100 determines that correction information has been acquired (step S101: YES), the correction information verifying unit 123 of the information processing apparatus 100 refers to the event stored in the log management unit 122 (step S102). , whether or not it corresponds to the correction information notified from the correction information acquisition management unit 112 (step S103).

If the information does not correspond to the correction information (step S103: NO), the information processing apparatus 100 ends the processing related to the correction information acquired this time. If it corresponds to the correction information (step S103: YES), the correction information verification unit 123 notifies the event management unit 111 via the log notification unit 121 that it corresponds to the discrimination information. As a result, the information processing apparatus 100 displays the screen shown in FIG. 5 to notify the user that there is a sign of failure (step S104).

FIG. 5 is a diagram illustrating an example of a failure occurrence sign notification screen. FIG. 5 shows an example of the screen when the content of the action is to apply firmware. The screen shown in FIG. 5 displays a message that a sign of failure has been confirmed, that the failure can be avoided by updating the firmware, and an inquiry as to whether or not to update the firmware.

The user can select "yes" or "no". If "Yes" is selected, firmware update processing is executed. If "No" is selected, the firmware update process will not be executed at this time, but this screen will be displayed again after a predetermined period of time (for example, one day later).

Returning to the flowchart of FIG. 4, the information processing apparatus 100 determines whether or not execution of a treatment has been selected (whether "Yes" has been selected) on the screen of FIG. If execution of the action is not selected (step S105: NO), the information processing apparatus 100 terminates the processing regarding the correction information acquired this time. In this case, as described above, the information processing apparatus 100 notifies again after a predetermined period of time.

If execution of the action is selected (step S105: YES), the correction information verifying unit 123 executes the action indicated in the action content (step S106), and ends the processing regarding the correction information acquired this time.

When the information processing apparatus 100 does not determine in step S101 that correction information has been acquired (step S101: NO), it determines whether an event has occurred (step S107). If no event has occurred (step S107: NO), the information processing apparatus 100 terminates the process. If an event has occurred (step S107: YES), the log management unit 122 stores the event in the storage device (step S108), and terminates this process regarding the event that has occurred this time.

In the embodiment described above, as shown in the failure occurrence sign notification screen of FIG. In the related art, it is only a matter of saying "firmware can be updated", so the user may have only a vague impression, or may not be able to recognize the concreteness, and may not execute the action content early. As a result, serious failures such as system failures may occur.
Therefore, by displaying a message such as "A sign that a failure α will occur has been confirmed" based on the event, a wide variety of failures can occur, taking into consideration the extent and extent of their impact on the system compared to related technologies. Not only is it possible to notify of a sign, but the specific content of failure (for example, failure α) is easy to understand, so early implementation of treatment content can be further encouraged.

FIG. 6 is a diagram showing the minimum configuration of the information processing apparatus 100 according to this embodiment. The information processing apparatus 100 according to the present embodiment only needs to have at least the acquisition means 301 , the determination means 302 and the notification means 303 .

Acquisition means 301 acquires determination information based on an event and correction information indicating the content of the action to be taken when the determination information is met. The discriminating means 302 refers to the event that occurred in the hard disk drives configured in the RAID and stored by the event storing means, and discriminates whether or not the event corresponds to the discrimination information of the correction information acquired by the acquiring means. The notifying means 303 notifies that there is a sign of failure occurrence when the determining means determines that the information corresponds to the determination information.

The information processing apparatus 100 described above has a computer system inside. The process shown in FIG. 4 described above is stored in a computer-readable recording medium in the form of a program, and the above process is performed by reading and executing this program by a computer. Here, the computer-readable recording medium refers to magnetic disks, magneto-optical disks, CD-ROMs, DVD-ROMs, semiconductor memories, and the like. Alternatively, the computer program may be distributed to a computer via a communication line, and the computer receiving the distribution may execute the program.

Further, the program may be for realizing part of the functions described above. Further, it may be a so-called difference file (difference program) that can realize the above-described functions in combination with a program already recorded in the computer system.

The present invention relates to an information processing device, system, program, and control method.

100, 100-1, 100-2, 100-n information processing device 110 OS
111 event management unit 112 correction information acquisition management unit 120 RAID controller 121 log notification unit 122 log management unit 123 correction information verification unit 124 log event trace search unit 125 error check verification unit 130 logical drives 130-1, 130-2, . 130-m disk 200 management device 201 correction information search unit 202 correction information notification unit 300 network 301 acquisition means 302 determination means 303 notification means

Claims (7)

Acquisition means for acquiring determination information based on an event and correction information indicating the action to be taken when the determination information is met;
determining means for determining whether or not the event corresponds to the determination information of the correction information acquired by the acquiring means by referring to the event occurring in the hard disk drive configured in the RAID and stored by the event storing means;
a notification means for notifying that there is a sign of failure when the determination means determines that the information corresponds to the determination information;
Information processing device with 2. The information processing apparatus according to claim 1, wherein said notifying means further notifies that said discriminating means prompts the user to perform the action indicated by the action content corresponding to the relevant discrimination information. 3. The information processing apparatus according to claim 1, further comprising execution means for executing the action indicated by the action content. the event is an error that occurred relating to a hard disk drive;
4. The information processing apparatus according to any one of claims 1 to 3, wherein the determination information is information indicating an occurrence pattern of the event or the number of occurrences of the event. An information processing device having RAID-configured hard disk drives; and a management device for notifying the information processing device of determination information based on an event and correction information indicating the action to be taken when the determination information is met. a system,
The information processing device is
Acquisition means for acquiring correction information from the management device;
determining means for determining whether or not the event corresponds to the determination information of the correction information acquired by the acquiring means by referring to the event occurring in the hard disk drive configured in the RAID and stored by the event storing means;
notification means for notifying that there is a sign of failure when the determination means determines that the information corresponds to the determination information;
system with. to the computer,
an acquisition step of acquiring determination information based on an event and correction information indicating the action to be taken when the determination information is met;
a determination step of referring to an event that occurred in a RAID-configured hard disk drive stored by an event storage means, and determining whether or not it corresponds to the determination information of the correction information acquired in the acquisition step;
a notification step of notifying that there is a sign that a failure will occur if the determination step determines that the information corresponds to the determination information;
program to run the A control method for an information processing device,
an acquisition step of acquiring determination information based on an event and correction information indicating the action to be taken when the determination information is met;
a determination step of referring to an event that occurred in a RAID-configured hard disk drive stored by an event storage means, and determining whether or not it corresponds to the determination information of the correction information acquired in the acquisition step;
a notification step of notifying that there is a sign of occurrence of a failure when it is determined by the determination step that it corresponds to the determination information;
A control method with

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