JP2022136889A - Ticket issuing machine, order system, ticket issuing method and program - Google Patents

Abstract

To provide a ticket issuing machine capable of performing smooth transaction processing of a commodity.SOLUTION: A ticket issuing machine includes registration means (such as a CPU 11 that executes steps 1-1, 2, etc.) that allows a customer to register a commodity, ticket issuing means (such as an issuing unit 21, the CPU 11 that executes steps 1-12, etc.) that prints a ticket based on the registered information, display means (such as a touch panel 17, the CPU 11 that executes steps 1-7, etc.) that displays at least one waiting information of a waiting number or a waiting time for use, and output means (the touch panel 17, the CPU 11 that executes steps 1-7, etc.) that outputs identification information G42 for acquiring the waiting information. The display means (touch panel 17) displays the identification information G42 before ticket issuing by the ticket issuing means.SELECTED DRAWING: Figure 5

Description

The present invention relates to a ticket vending machine, an order system, a ticket vending method, and a program.

Conventionally, for example, a customer (operator) operates a ticket vending machine to purchase a meal ticket, but due to various reasons (for example, the customer cannot get a seat due to congestion, the waiting time is long, etc.), the ticket may be canceled. In such cases, the processing (cancellation processing, etc.) was complicated.

Japanese Patent No. 4700767

SUMMARY OF THE INVENTION It is an object of the present invention to provide a ticket vending machine, an order system, a ticket vending method, and a program that enable smooth transaction processing of merchandise.

The present invention includes registration means for registering products by customers, ticket issuing means for printing tickets based on the registered information, and waiting information for at least one of the number of people waiting for use and the waiting time for use. and display means, wherein the display means displays the waiting information before issuing the ticket by the ticket issuing means.

1 is a diagram showing a configuration example of an order system 1-1; FIG. 1 is a diagram showing a configuration example of a ticket vending machine 10; FIG. It is a figure which shows an example of a goods file. 1 is a diagram showing a configuration example of a mobile terminal 100; FIG. 4 is an operation flow diagram showing an example of ticket selling processing executed by the ticket vending machine 10. FIG. FIG. 10 is a diagram showing a first product selection screen G1-1 (G1); FIG. 10 is a diagram showing a second product selection screen G1-2 (G1); It is a figure which shows the payment screen (settlement screen) G2. It is a figure which shows the payment screen (settlement screen) G3. It is a figure which shows the display screens G4, such as identification information. FIG. 11(a) shows an order confirmation screen G5, and FIG. 11(b) shows a payment screen G6. 4 is an operation flow diagram showing an example of ticket selling processing executed by the mobile terminal 100. FIG. FIG. 13(a) shows the order number screen G7, and FIG. 13(b) shows the order number screen G8. FIG. 11 is a diagram showing a display screen G9 of usage status and the like; FIG. 4 is an operation flow diagram showing an example of ticket selling processing executed by the ticket vending machine 10. FIG.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
[First embodiment]
FIG. 1 is a diagram showing an example of an order system 1-1 according to the first embodiment of the present invention. As shown in the figure, this order system 1-1 includes a plurality of ticket vending machines 10, a ticket vending machine management device (management device) 50, a member management server 80, and a plurality of portable terminals 100 for customers. are communicably connected via a communication line 140 .

A ticket vending machine (order receiving device, vending machine, product sales data processing device) 10 is installed, for example, in a restaurant so that a customer (operator) can purchase a meal ticket (ticket) corresponding to a product (cooking menu). In addition to the case where one (or more than one) is installed in one store (restaurant) S1, S2, one (or more than one) is installed for a plurality of stores (restaurants) S3-1 to S3-5 stand) may be installed. Further, kitchen terminals such as a kitchen printer and a kitchen monitor may be installed in each restaurant S1 to S3. On the kitchen terminal, when the following payment processing for the ordered product is completed, an instruction to cook the ordered product is displayed or printed.

FIG. 2 is a diagram showing a system configuration example of the ticket vending machine 10. As shown in FIG. As shown in the figure, the ticket vending machine 10 includes a CPU 11, a flash memory 13, a RAM 15, a touch panel 17, a communication section 19, an issuing section (ticket issuing means) 21, a scanner section 23, and a bill processing section 25. , a coin processing unit 27, and a non-cash settlement processing unit 29 are connected by a communication means 31 so as to be able to communicate with each other.

The CPU 11 is control means for controlling the entire processing operation of the ticket vending machine 10 . The RAM 15 corresponds to a main storage device, and is used as a working area when the CPU 11 executes arithmetic processing. A product file is stored in the RAM 15 . FIG. 3 is a diagram showing an example of a product file stored in the RAM 15. As shown in FIG. As shown in the figure, the product file consists of various product information such as the product code (product identification information), product name and price of each product.

The flash memory 13 corresponds to an auxiliary storage device, and stores programs to be executed by the CPU 11 as well as various setting data used by the CPU 11 for arithmetic processing. Instead of the flash memory 13, another storage device such as a hard disk may be used as the auxiliary storage device.

The touch panel 17 is a display means such as a liquid crystal panel that displays various images under the control of the CPU 11. At the same time, the touch panel 17 outputs according to an operation performed on the touch panel 17 (an operation of selecting a product to be issued, etc.). It is an operation means (selection means) for causing the CPU 11 to execute a predetermined control process based on an operation signal received. The communication unit 19 is transmitting/receiving means for executing communication with the outside, for example, the ticket vending machine management device 50, the member management server 80, the mobile terminal 100, etc., via the communication circuit 140 or the like. It doesn't matter if it's wired or wireless.

The issuing unit 21 controls the issuance of meal tickets for products for which registration and payment have been completed using the touch panel 17 or the like, prints necessary information about the products on paper for meal tickets, and prints the printed meal tickets (tickets). It is a ticket issuing means comprising a mechanical section for discharging from an issuing port. The scanner unit 23 is reading means for reading, for example, a two-dimensional code displayed on the touch panel 107 of the mobile terminal 100 described below.

The banknote processing unit 25 performs general processing related to banknotes. Specifically, the banknote processing unit 25 determines the type of banknotes inserted from the banknote slot, counts the number of inserted banknotes, and checks the banknotes placed inside the ticket vending machine 10 when change is returned. The banknotes of the required denomination are sorted out of the banknotes stored in the storage and the required number of banknotes are discharged from the banknote discharge port. The coin processing unit 27 performs general processing related to coins. Specifically, the coin processing unit 27, like the banknote processing unit 25, performs coin appraisal processing, counts the number of coins for each denomination, and selects coins of the required denomination from among the coins stored inside the ticket vending machine 10. An operation such as sorting and ejecting the required number of coins from the coin ejection port is performed. The non-cash settlement processing unit 29 performs general settlement processing other than cash (e-money settlement, credit settlement, etc.).

The ticket vending machine management device 50 is a management device that is connected to each ticket vending machine 10, mobile terminal 100, etc. via a communication line 140, and that transmits and receives various types of information to and from each of these devices. For example, when the mobile terminal 100 notifies the ticket vending machine management device 50 that the mobile terminal 100 has input the following identification information G42 displayed on the ticket vending machine 10, the ticket vending machine management device 50 sends the information indicating the input to the ticket vending machine 10. Output.

The member management server 80 is, for example, a device that manages users registered as members at a plurality of stores S1 to S3 (a single store may be sufficient). A customer has, for example, a dedicated application installed on his/her mobile terminal 100 for becoming a member of the store. If the application is not installed, for example, when reading the identification information (two-dimensional code) G42 displayed on the ticket vending machine 10 described below, the user is guided to the download site to download the application. Also good.

The mobile terminal 100 is a mobile terminal, for example, a smart phone (multifunctional telephone) held by each customer who uses the ticket vending machine 10, and communicates with the ticket vending machine 10, the ticket vending machine management device 50, and the member management server 80. It exchanges various information. FIG. 4 is a diagram showing a system configuration example of the mobile terminal 100. As shown in FIG. As shown in the figure, the mobile terminal 100 includes a CPU 101 , a ROM 103 , a RAM 105 , a touch panel (touch panel and display unit, input and display unit) 107 , a communication unit 109 , and a scanner unit (reading means) 110 . , are connected via a communication line 111 . CPU 101 controls the operation of portable terminal 100 by executing a control program stored in ROM 103 . The ROM 103 stores various information such as the control program and image data (image format information) displayed on the touch panel 107 . RAM 105 temporarily stores various information. The touch panel 107 is a combination of a display device such as a liquid crystal panel that displays various images and a position input device such as a touch pad. Information is displayed on the screen, and input is performed by pressing (tapping, dragging, flicking, etc.) the display on the screen. The communication unit 109 is a communication interface for communicating with various external devices, and communicates with external devices (such as the ticket vending machine management device 50 and the ticket vending machine 10) via the communication line 140 described above. The scanner unit 110 is reading means for reading, for example, identification information G42 displayed on the touch panel 17 of the ticket vending machine 10 described below.

The communication line 140 is a concept including various lines such as a network such as the Internet, a dedicated line, and a telephone line, and may be wired or wireless. In short, any circuit may be used as long as each device constituting the ordering system 1-1 can be connected to the line so that data can be sent and received.

FIG. 5 is an operation flow diagram showing an example of ticket vending processing executed by the ticket vending machine 10. As shown in FIG. The processing shown in this figure is implemented by the CPU 11 executing a program stored in the flash memory 13 .

First, when a new customer stands in front of the ticket vending machine 10, an initial first product selection screen G1-1 (G1) as shown in FIG. 6 is displayed (step 1-1). As shown in the figure, classified product group buttons G11, 12, 13, and 14 are displayed on the first product selection screen G1-1. In this example, assuming that the product group button G12 is pressed as the desired product group button, the second product selection screen G1-2 (G1) as shown in FIG. 7 is displayed. Since various selectable products are displayed on the second product selection screen G1-2, the desired product is selected from among these products (step 1-2). In order to make a selection, it is sufficient to press the portion where the desired product is displayed. The product selection can be repeated multiple times until the checkout button G16 is pressed ("N" in step 1-3). The selected product is displayed in the selected product display field G15 at the bottom of the second product selection screen G1-2, and the ordered quantity and total price are also displayed in the selected product display field G15. The CPU 11, the touch panel 17, etc. that display the first and second product selection screens G1 (G1-1, G1-2) to select and register products using these steps 1-1 to 1-3 are operated by the customer. It is a registration means for registering products. The first and second product selection screens G1 (G1-1, G1-2) are transaction start screens. When the product selection is completed, the customer presses the checkout button G16 in the second product selection screen G1-2 ("Y" in step 1-3).

When the checkout button G16 is pressed, the ticket vending machine 10 confirms the information on the store usage status (step 1-4). The store usage status is the current congestion status of the store, and includes information such as the presence or absence of vacant seats, the number of people waiting when the store is full, and current waiting time predictions. This usage status is waiting information. Information on the store usage status is obtained, for example, by inputting from a mobile terminal owned by a hall clerk, but other various methods such as image recognition by a camera installed in the store are used. You can get it. The usage status of each seat can be changed from the mobile terminal of the hall clerk. For example, when guiding a customer to a table, an operation is performed on the table number to change the status from "not in use" to "in use". Similarly, when the customer at the table has completed payment, left the table, or when the hall staff has cleaned the table and is ready to serve the next customer, the mobile terminal can be operated to It can be from "medium" to "unused". The status is not limited to two types, and a status such as "reserved" may be used. In the case of the status of "reserving", the store clerk can prevent the customer from being mistakenly guided by grasping the status. Seats such as tables and counters can be specified from the options displayed on the hall clerk's mobile terminal screen, or by reading the barcode, 2D code, IC tag, etc. "In use" and "unused" may be switched. In the operation of notifying the congestion status, it is important to appropriately and simply acquire the seat usage status. In addition, in the operation of specifying a table using the ticket vending machine 10, when the table number is uniquely specified from the ticket vending machine 10, it is set as "in use", and the cleaning is completed by the hall clerk as in the case of the portable terminal. can be changed to "unused" from the mobile terminal.

The ticket vending machine 10 determines whether or not there are currently seats available without waiting time from the information on the store usage status. Without displaying the status ("N" in step 1-5), the process proceeds to step 1-10, and the touch panel 17 of the ticket vending machine 10 displays a settlement screen (settlement screen) G2 as shown in FIG. do. On the payment screen G2, a usable payment selection field G25 is displayed in addition to a product total field G21, a receipt required/unnecessary field G23, and the like. The usable payment selection field G25 displays various payment methods that can be settled with this ticket vending machine 1, such as a cash payment selection button G251, a credit card payment selection button G253, an electronic money payment selection button G255, and a mobile terminal payment selection button G257. ing.

Next, when the customer selects a payment method by pressing any button in the usable payment selection field G25, a payment screen G3 corresponding to the payment method is displayed as shown in FIG. . The example shown in FIG. 9 shows an example of a screen when one of the settlement methods using electronic money is selected. Then, the customer performs settlement processing (settlement processing) according to the instructions displayed on the settlement screen G3 (step 1-11).

As a result, the meal ticket printed by the issuing unit 21 of the ticket vending machine 10 is issued from the issuing port of the ticket vending machine 10 (step 1-12). At the same time, the order information of the settled product is transmitted to a kitchen terminal (kitchen printer or kitchen monitor, the same applies hereinafter) not shown, and the cooking of the product is instructed.

Instead of a meal ticket, near field communication or the like is used to transmit information about the transaction to the mobile terminal 100 of the customer to which the application software has been downloaded in advance, and the mobile terminal 100 displays the information so that it can be exchanged for goods. may be configured. Also, instead of the food ticket, data may be sent to the pager terminal, and the pager terminal may be configured to make a call when the food is served. In this case, it is not the ticket vending machine 10 but another product sales data processing device (order receiving device, vending machine).

On the other hand, in step 1-5, if there are no seats that can be guided without waiting, it is judged that the usage status needs to be displayed in step 1-5 ("Y" in step 1-5), and the process proceeds to step 1-6. Then, the CPU 11 generates identification information. The identification information is information including, for example, a transaction number relating to the selected/registered product, etc., and this identification information is displayed as a two-dimensional code. As a means for displaying identification information, a bar code, a predetermined transaction number, or the like may be used instead of the two-dimensional code. Detailed information about the registered product including the transaction number is separately transmitted from the ticket vending machine 10 to the ticket vending machine management device 50, and the detailed information is transmitted when the ticket vending machine management device 50 receives an inquiry from the mobile terminal 100. is transmitted to the mobile terminal 100 so that the mobile terminal 100 can settle the account. In short, the identification information may be information necessary for continuing the transaction by the ticket vending machine 10 on the mobile terminal 100 by importing it into the mobile terminal 100 .

Then, the ticket vending machine 10 displays on the touch panel 17 the identification information display screen G4 shown in FIG. The identification information etc. display screen G4 displays a usage status explanation field G41, identification information G42, and a cancel button G43. The usage status explanation field G41 describes the current number of people waiting and the subsequent operation method when waiting without canceling. The CPU 11, the touch panel 17, and the like that display the usage status explanation field G41 (the same applies to the usage status explanation field G91 described below) using this step 1-7 are notification means for notifying information about the usage status.

In the above example, an example of outputting the usage explanation column G41 and the identification information G42 at the same time was shown, but in addition to this, after the usage explanation column G41 is displayed, a ticket medium or The identification information G42 may be printed on the receipt. At this time, as a display example of the usage explanation field G41, for example, "Sorry. Currently, there are two people waiting. If you can wait, please proceed to payment." In this case, the identification information G42 is displayed on the screen after proceeding to payment. Furthermore, even before payment, a ticket or a receipt may be printed for the purpose of handing over the identification information G42, regardless of whether payment is made or not. In the case of this example, the wait information is displayed in the usage status explanation field G41, and the wait information itself or information from which the wait information can be acquired is also stored in the identification information G42.

The usage status, that is, waiting information, is calculated from, for example, the total number of seats in the store, the number of seats in use (the number of vacant seats), and the number of reserved seats. For example, if the total number of seats in the store is 15, the number of seats in use is 15, and the number of reserved seats is 2, it is not possible to enter the store immediately. is done.

In addition, if the store usage time per person (for example, 10 minutes/person) is set in advance, the number of reserved seats is 2 (=20 minutes) + the desired number of people (self) is 1 (=10 minutes). = A total of 30 minutes can be expected waiting time. In this case, for example, the expected waiting time may be displayed in the usage explanation column G41 of FIG.

If the number of seats in use is less than the total number of seats in the store, it is possible to enter the store. The screen transitions to the payment screens G2 and G3.

Then, after reading the description in the usage status explanation column G41, the customer presses the cancel button G43 when canceling the transaction at the ticket vending machine 10. FIG. As a result, the process proceeds from "Y" in step 1-8 to step 1-1, and the ticket vending machine 10 displays a new product selection screen G1-1 (see FIG. 6) for the next customer. The CPU 11, the touch panel 17, or the like that displays and selects the cancel button G43 using steps 1-7 and 1-8 is canceling means for canceling the transaction.

On the other hand, if the customer does not cancel ("N" in step 1-8) and reads the identification information G42 into his/her mobile terminal 100 and inputs it, the input operation is regarded as an intention to reserve the use of the store.

Then, when the mobile terminal 100 notifies the ticket vending machine 10 of the information that the identification information G43 has been input to the mobile terminal 100 via the ticket vending machine management device 50, and confirms that the notification has been received, From step 1-9 "Y" to step 1-1, the ticket vending machine 10 displays a new product selection screen (transaction start screen) G1-1 (see FIG. 6) for the next customer.

In other words, if there is no seat that can be guided without waiting time, the customer is asked to decide whether or not to cancel the transaction, and the operation of the ticket vending machine 10 is terminated regardless of whether the transaction is canceled or not. , the product selection screen G1-1 for the next customer is displayed. If the user does not cancel, subsequent operations are performed on the user's own mobile terminal 100 described below. This shortens the occupancy time per person for the ticket vending machine 10 when the shop is crowded, and improves the utilization efficiency.

FIG. 12 is an operation flow diagram showing an example of ticket selling processing executed by the mobile terminal 100 of the user. The processing shown in this figure is realized by CPU 101 executing a program stored in ROM 103 .

When the mobile terminal 100 reads and inputs the identification information G42 displayed on the touch panel 17 of the ticket vending machine 10 (step 2-1), information about the customer who owns the mobile terminal 100 (for example, the customer's ID number) is associated with the identification information (step 2-2). The CPU 101 or the like that performs the process of step 2-2 for associating this identification information with information about the customer (hereinafter referred to as "ID information") is called associating means. Also, based on the read identification information G42, wait information and transaction information such as a transaction number are acquired. These waiting information and transaction information may be information possessed by the identification information G42, or may be information obtained from the ticket vending machine management device 50 or the like using the information possessed by the identification information G42.

Next, the portable terminal 100 transmits/informs the ticket vending machine 10 via, for example, the ticket vending machine management device 50 that the identification information has been input (that the identification information and the ID information have been associated) (step 2-3). ). Thereafter, the identification information and the ID information are associated with each other on the order system 1-1, and the customer can proceed with his/her own transaction on the portable terminal 100. FIG.

By this notification, the ticket vending machine 10 returns from step 1-9 to step 1-1 as described above, and displays the product selection screen G1-1 for the next customer (that is, displays the registration means on the display means). ).

Next, a reservation information input screen (not shown) is displayed on the touch panel 107 of the portable terminal 100, and reservation information is input (step 2-4). Reservation information includes, for example, seat designation and number of users, and inputting these information is called reservation means. In other words, the reservation means is a means for making a reservation for use of the store based on the notification in the usage status explanation field G41.

Then, using the transaction information and waiting information obtained based on the read identification information G42, the touch panel 107 of the portable terminal 100 displays an order confirmation screen G5 as shown in FIG. (Step 2-5). On the order details confirmation screen G5, a selected product list G51 selected in the ticket vending machine 10, an accounting details display field G53, a usage status display field G55, an order button G57, and the like are displayed. In the selected product list G51, in addition to the product name G511, a price G513 of each product and an individual delete button G515 are displayed. Although the number of people waiting is displayed in the usage status display column G55, an expected waiting time or the like may be displayed instead. In addition, it is preferable to change the display of the waiting number of people and the expected waiting time displayed in the usage status display field G55 according to the passage of time (change in usage status) in order to check the ever-changing usage status. . A cancel button (not shown) may be displayed on the reservation information input screen (not shown) and the order details confirmation screen (G5) so that the transaction can be canceled even at these stages.

When the order button G57 is pressed, a settlement screen G6 as shown in FIG. 11(b) is displayed (step 2-6). The timing of pressing the order button G57 may be at the stage where there are still the number of people waiting or the waiting time, or at the stage when the number of people waiting or the waiting time has become zero. The settlement screen G6 shows a screen when credit settlement is selected in advance as a settlement means when the user registers as a member on the portable terminal 100 of the user. Therefore, if another payment method is selected, the screen for that payment method is displayed. Also, before displaying this settlement screen G6, a settlement method selection screen for displaying which settlement method to select may be displayed.

Also displayed on this settlement screen G6 are a credit settlement selection button G61 and a ticket vending machine settlement selection button G65. Generally, if the credit payment selection button G61 is selected ("Y" in step 2-7) and the payment button G63 is pressed, the payment processing is completed (step 2-8). The CPU 101 and the like that perform these steps 2-6 to 2-8 are settlement means that perform settlement processing based on the transaction information acquired based on the read identification information G42.

By the way, instead of pressing the order button G57, on the condition that the number of people waiting and the expected waiting time have become zero, that is, on the condition that the store is available for use, as shown in FIG. 11(b) It is also possible to display the payment screen G6 (step 2-6) and ask whether or not the customer really intends to place the order. In this case, the display of the order button G57 in the order details confirmation screen G5 may be omitted. In this case, the screen automatically moves to the settlement screen G6. Therefore, it is preferable to display a cancel button in the settlement screen G6 so that the transaction can be canceled at this stage if there is no intention to place the order. .

Next, when the payment processing on the payment screen G6 is completed, it is determined that there is a certain intention to make a transaction such as a meal, and the use reservation is confirmed (step 2-9). As a result of confirming the use reservation, an order number screen G7 as shown in FIG. 13(a) is displayed on the touch panel 107 (step 2-10). The order number screen G7 displays the confirmed reservation order number G71, the seat number G72, the order details G73, the settlement status display G75, the used store name G77, and the like. The order number screen G7 may also include waiting information such as "XX people left" or "XX minutes left". Further, when the reservation is confirmed, product information is transmitted to a kitchen terminal (not shown). The customer moves to the seat of the seat number G72 and waits for the order number G71 to be displayed in the store or called by a store clerk or the like. It should be noted that, depending on the system of the store and the products handled, only the order number G71 and only the seat number G72 may be displayed.

On the other hand, when the ticket vending machine payment selection button G65 is selected in step 2-7 (“N” in step 2-7), the confirmation button G67 indicated by a dotted line in FIG. 11(b) is displayed by a solid line. When the confirmation button G67 is pressed, an order number screen G8 as shown in FIG. 13(b) is displayed (step 2-11). The order number screen G8 displays the order number G81, the seat number G82, the order details G83, the settlement status display G85, the store name G87, and the settlement device reading identification information G89. The identification information for settlement device reading G89 indicates a two-dimensional code, but may be a bar code, a symbol, a number, or the like. The settlement device that reads the settlement device reading identification information G89 may be the ticket vending machine 10, a separately installed self-checkout device (not shown), or a settlement device that is settled by a clerk. can be

For example, when the ticket vending machine 10 (not necessarily the ticket vending machine 10 used for product registration) is used as the checkout device, the scanner section 23 of the ticket vending machine 10 reads the checkout device reading identification information G89. As a result, the touch panel 17 of the ticket vending machine 10 displays a settlement screen (settlement screen) G2 similar to that shown in FIG. If a settlement method is selected, a settlement screen G3 corresponding to the settlement method, which is equivalent to that shown in FIG. 9, is displayed (equivalent to step 1-10). Then, the customer performs settlement processing (settlement processing) according to the instructions displayed on the settlement screen G3 (same as step 1-11).

As a result, the use reservation is confirmed (this step is not shown in FIG. 5), and then the meal ticket printed by the issuing unit 21 of the ticket vending machine 10 is issued from the issuing port of the ticket vending machine 10 (step 1-12 and equivalent). As in the above, instead of the meal ticket, information may be sent to the user's portable terminal 100 or data may be sent to the pager terminal. At the same time, the order information of the settled product is transmitted to a kitchen terminal (not shown), and the cooking of the product is instructed. The customer moves to the designated seat and waits for the order number to be displayed in the store or called by a store clerk or the like.

By the way, in the first embodiment, the operation up to product registration is performed by the ticket vending machine 10, and the payment processing is entrusted to the mobile terminal 100 of the customer. The reasons for not doing so are as follows. That is, as a response to customers who come to the store thinking that they will be able to eat immediately without worrying about the usage situation, they can comfortably and smoothly select products by first having them accept product registration at the ticket vending machine 10.例文帳に追加In addition, since the ticket vending machine 10 has a larger screen than the mobile terminal 100, the operability is good, and toppings, various benefits, coupons, etc. can be easily displayed, making it easy for users to select, which is convenient for users. Moreover, it is because it can also improve purchasing intention from this. On the other hand, in order to increase the utilization efficiency of the ticket vending machine 10, the mobile terminal 100 of the user is used for payment processing.

[Second embodiment]
The order system according to the second embodiment of the present invention is an order system configured by a user using only the ticket vending machine 10 without using the mobile terminal 100 . The configuration of this order system is a system that does not have the mobile terminal 100 as a component in the order system 1-1 shown in FIG. 1, and the other configurations are the same as those of the order system 1-1. do. That is, this order system is configured by connecting a plurality of ticket vending machines 10, a ticket vending machine management device 50, and a member management server 80 so as to be able to communicate with each other via a communication line 140. FIG.

FIG. 15 is an operation flow diagram showing an example of the ticket vending process executed by the ticket vending machine 10. As shown in FIG. In the following description, the description of the parts that overlap with the contents described in the first embodiment will be omitted.

First, when a new customer stands in front of the ticket vending machine 10, an initial first product selection screen G1-1 (G1) as shown in FIG. 6 similar to that of the first embodiment is displayed (step 3- 1). In this example, assuming that the product group button G12 is pressed as the desired product group button, the second product selection screen G1-2 (G1) as shown in FIG. 7 is displayed. Then, the desired product is selected from the products displayed on the second product selection screen G1-2 (step 3-2). The product selection can be repeated multiple times until the checkout button G16 is pressed ("N" in step 3-3). After completing the selection of the product, the customer presses the checkout button G16 in the second product selection screen G1-2 ("Y" in step 3-3). When the checkout button G16 is pressed, the ticket vending machine 10 confirms the information regarding the store usage status (step 3-4).

The ticket vending machine 10 determines whether or not there are seats available without waiting time from the information on the store usage status confirmed above, and if there are seats available without waiting time, the usage status is displayed. ("N" in step 3-5), the process proceeds to step 3-9, and the touch panel 17 of the ticket vending machine 10 displays a settlement screen (settlement screen) G2 as shown in FIG.

Next, when the customer selects a payment method by pressing any button in the usable payment selection field G25, a payment screen G3 corresponding to the payment method is displayed as shown in FIG. . The example shown in FIG. 9 shows an example of a screen when one of the settlement methods using electronic money is selected. Then, the customer performs settlement processing (settlement processing) according to the instructions displayed on the settlement screen G3 (step 3-10).

In this case, no reservation is made, so step 3-11 is skipped and step 3-12 is entered. At the same time, the order information of the settled product is transmitted to a kitchen terminal (not shown), and the cooking of the product is instructed. Instead of the meal ticket, information may be sent to the mobile terminal 100 of the customer, or data may be sent to the pager terminal.

On the other hand, in step 3-5, if there is no seat that can be guided without waiting, it is determined that the usage status needs to be displayed ("Y" in step 3-5), and the process proceeds to step 3-6.

Then, the ticket vending machine 10 displays, on the touch panel 17 thereof, a usage status display screen G9 shown in FIG. A usage status explanation field G91, a reservation button G93, and a cancel button G95 are displayed on the usage status display screen G9. The usage status explanation column G91 describes the number of people currently waiting and an explanation of how to operate whether or not to make a reservation.

Then, after reading the description in the usage status explanation column G91, the customer presses the cancel button G95 when canceling the transaction at the ticket vending machine 10. FIG. As a result, the process shifts from "Y" in step 3-7 to step 3-1, and the ticket vending machine 10 displays a new product selection screen G1-1 (see FIG. 6) for the next customer.

On the other hand, when not canceling, the customer presses the reservation button G93 ("N" in step 3-7). As a result, a reservation information input screen (not shown) is displayed on the touch panel 17 of the ticket vending machine 10, and the reservation information is input (step 3-8). The act of inputting reservation information is called a reservation means.

When the reservation information is entered, the touch panel 17 of the ticket vending machine 10 next displays a settlement screen (settlement screen) G2 similar to that shown in FIG. button to select a settlement method, a settlement screen G3 corresponding to the selected settlement method, which is equivalent to that shown in FIG. 9, is displayed (step 3-9). Then, the customer performs settlement processing (settlement processing) according to the instructions displayed on the settlement screen G3 (step 3-10).

Next, in this case, since a reservation for use has been made, the reservation for use is confirmed (step 3-11). Then, the process proceeds to step 3-12, and the meal ticket printed by the issuing unit 21 of the ticket vending machine 10 is issued from the issuing port of the ticket vending machine 10. FIG. At the same time, the order information of the settled product is transmitted to a kitchen terminal (not shown), and the cooking of the product is instructed. In place of the meal ticket, information may be transmitted to the user's mobile terminal 100 or data may be transmitted to the pager terminal, as described above. The customer moves to the designated seat and waits for the order number displayed on the meal ticket (or mobile terminal 100 or the like) to be displayed in the store or called by a store clerk or the like.

It should be noted that the identification information G42 shown in FIG. It is preferable to display identification information such as With this configuration, the latest waiting information can be confirmed on the mobile terminal 100 of the user himself/herself by acquiring the identification information at any timing. Furthermore, if identification information is printed on the ticket or receipt issued in step 3-12, the latest waiting information can be notified to the user's own portable terminal 100 in the same manner as described above.

In other words, in this embodiment as well, if there are no seats that can be guided without waiting, the customer decides whether or not to cancel the transaction. Terminate the process and display the product selection screen G1-1 for the next customer. As a result, the occupancy time per person of the ticket vending machine 10 can be shortened when the store is crowded, and the utilization efficiency can be improved.

Although the embodiments of the present invention have been described above, the present invention is not limited to the above embodiments, and various modifications can be made within the scope of the technical ideas described in the claims, specification and drawings. It is possible. Any configuration that is not directly described in the specification and drawings is within the scope of the technical idea of the present invention as long as it produces the action and effect of the present invention.

For example, in each of the above-described embodiments, when a usage reservation is required, the customer is configured to select whether to make a usage reservation and wait or cancel the transaction. As an option, a configuration may be adopted in which moving to another store of the same series can be selected.

In each of the above-described embodiments, the ticket vending machine 10 has notification means (CPU 11 for executing steps 1-7 and 3-6, etc.) for notifying information about the usage status, but this function is provided on the mobile terminal 100 side. You can bring it to In this case, for example, only the identification information G42 is displayed in the identification information display screen G4 shown in FIG. A field corresponding to the usage status explanation field G41 and a button corresponding to the cancel button G43 are displayed.

Further, in the above embodiment, the ticket vending machine 10 has the canceling means (CPU 11 for executing steps 1-8 and 3-7) for canceling the transaction. Also good. In this case, for example, the cancel button G43 shown in FIG. 10 is not displayed, and instead, the order confirmation screen G5 shown in FIG. Show a cancel button on

Further, in the above embodiment, the usage reservation is confirmed after the payment by the payment means is completed, but in some cases, the payment by the payment means may be completed after the usage reservation is confirmed.

In the above embodiment, identification information having a transaction number is displayed on the ticket vending machine 10 and is read by the mobile terminal 100, thereby associating the identification information with the ID information. ID information for specifying the customer is displayed on the touch panel 107 of the ticket vending machine 100, and this ID information is read by the scanner unit 23 of the ticket vending machine 10, whereby the identification generated in the ticket vending machine 10 is performed on the ticket vending machine 10 side. The information may be associated with the read ID information. In this case, for example, the ticket vending machine 10 transmits the associated identification information and ID information to the ticket vending machine management device 50, and the ticket vending machine management device 50 sends the product information linked to the transaction number included in the identification information. and other information necessary for settlement may be transmitted to the mobile terminal 100, and the mobile terminal 100 may perform settlement processing.

In the above-described embodiment, the identification information display screen G4 shown in FIG. 10 is used when the usage status needs to be displayed, and the product selection screen G1 (second product selection screen G1-2) shown in FIG. Although the configuration displayed when the checkout button G16 inside is pressed is shown, the identification information display screen G4 is used to notify that the seat cannot be guided if it is necessary to display the usage status. It may be displayed during the display of the first product selection screen G1-1 or the second product selection screen G1-2 before the checkout button G16 is pressed, and the display timing can be freely set. In this case, the first product selection screen G1-1 and the second product selection screen G1-2 may be displayed as two screens in parallel, or the first product selection screen G1-1 and the second product selection screen G1-2 may be displayed. Various display methods are conceivable, such as displaying in a small size inside. At that time, the identification information G42 does not need to be displayed on the identification information display screen G4 because the product selection has not yet been completed. With this configuration, it is possible for the customer to cancel before or during the selection of the product, so that both the customer and the store can further save wasted time.

<<Summary of embodiment>>
[Technical field]
The present invention relates to a ticket vending machine, an order system (sales processing system, ticket vending machine system), a ticket vending method, and a program.
[Background technology]
In the past, for example, a customer operated a ticket vending machine to purchase a meal ticket, but for various reasons (for example, due to congestion, they could not be seated at the same time as purchasing the meal ticket, or the waiting time was long, etc.). In some cases, the customer wishes to cancel the meal ticket, and the processing (cancellation processing, etc.) in such a case is complicated.
[Prior art documents]
[Patent Literature]
[Patent Document 1] Japanese Patent No. 4700767

[Summary of Invention]
[Problems to be solved by the invention]
SUMMARY OF THE INVENTION It is an object of the present invention to provide a ticket vending machine, an order system, a ticket vending method, and a program that enable smooth transaction processing of merchandise.
[Means to solve the problem]

The present invention includes registration means for registering products by customers, ticket issuing means for printing tickets based on the registered information, and waiting information for at least one of the number of people waiting for use and the waiting time for use. and display means, wherein the display means displays the waiting information before issuing the ticket by the ticket issuing means.
According to the present invention, before issuing a ticket by the ticket issuing means (before completing payment), the customer can recognize the waiting information (congestion status) of the store, etc., so that the customer can continue the transaction (ticket issuing, payment, etc.). This makes it possible for customers to respond according to waiting information (congestion status) at stores, etc., and for stores, it is possible to cancel complicated transactions (refund processing) after issuing tickets and completing payments. Operations can be avoided (or reduced), and smooth product transaction processing can be performed as a whole.
That is, after purchasing a meal ticket, a customer who finds out that the store is crowded can reduce the number of requests for a refund of the meal ticket due to being kept waiting. As a result, the clerk's work required for the refund can be reduced. Although the ticket vending machine is installed so that the customer can concentrate on cooking, serving, and cleaning up, it is possible to prevent clerical work from becoming complicated due to refund work.
In addition, customers who find out that the store is crowded after purchasing a meal ticket will not feel dissatisfied with having to wait, so customers can wait at any place until a seat becomes available. become. Since the usage status (waiting information) is sent to the customer's mobile terminal through the network, the customer can leave the store with peace of mind and know when to go to the store. In addition, since it does not give the impression of having to wait in a small store or in a cold or hot store, it is possible to improve the repeat rate without spoiling the image of the store.
In addition, the occupancy time of the ticket vending machine can be shortened.
In spite of the establishment of ticket vending machines in bustling shops, it is for the purpose of handling customers (judging the congestion situation visually and communicating it to customers, judging and communicating the timing to purchase food tickets, and dealing with long lines). Therefore, the ticket vending machine as a labor saving did not fully demonstrate its function. By presenting waiting information to customers, it is possible to visually judge and convey the congestion situation, judge and convey the timing to purchase meal tickets, and handle long queues. It becomes possible to allow the user to determine the use based on his/her intention. Furthermore, even if it is crowded, you can leave the place after purchasing a meal ticket, so you do not have to wait in a long line, and you do not have to worry about bothering nearby residents and nearby stores.
The timing of registration by the registration means and the timing of display by the display means may not be in this order. For example, the waiting information may be displayed after product registration, or the waiting information may be displayed before product registration.

In addition to the above characteristics, the present invention further comprises output means for outputting identification information for acquiring the waiting information, and displaying a new transaction start screen on the display means after output by the output means. Characterized by
In the above-described embodiment, the identification information G42 corresponds to the identification information for obtaining the waiting information. This includes identification information printed on a receipt medium or the like. The ticket medium and receipt medium include, of course, a mode in which only the identification information is printed, and a ticket medium and receipt medium printed after the ticket vending machine completes payment. If the identification information is displayed on the screen, the transaction will be terminated when it is read by the customer's mobile terminal, and if the identification information is printed, it will be printed and the medium on which it was printed. It is preferable to terminate the transaction and display the next transaction start screen by using the detection of the removal of the card as a trigger.
If there is no one waiting, control can be performed so that identification information is not generated (the two-dimensional code or the like is not displayed).

Further, the present invention is an order system including the above-mentioned ticket vending machine and a user's mobile terminal, wherein the mobile terminal is reading means for reading identification information output from the ticket vending machine in order to acquire the waiting information. , acquisition means for acquiring waiting information and transaction information based on the read identification information, and settlement means for performing settlement processing based on the acquired transaction information.
A mobile terminal is, for example, a smartphone.
This ordering system may further include a management device communicably connected to the ticket vending machine.
Since some of the operations that were performed at the ticket vending machine are performed on the customer's mobile terminal, the number of times the finger touches the touch panel of the ticket vending machine is reduced, which is also a countermeasure against infectious diseases.

Further, the present invention comprises a computer as a ticket vending machine for issuing tickets, registering means for registering products by users, ticket issuing means for printing tickets based on the registered information, and counting the number of people waiting for use or waiting time. and display means for displaying waiting information of at least one of the above, and further, the displaying means functions to display the waiting information before the ticket issuance by the ticket issuing means. in a program to

In addition, the present invention includes a registration step of registering products by customers, a ticket issuing step of printing tickets based on the registered information, and display of at least one of the number of people waiting for use and the waiting time. and a display step, wherein the display step displays the waiting information before the ticket issuance by the ticket issuing means.

Further, the present invention provides a computer as an order system including a ticket vending machine for issuing tickets and a user's portable terminal, wherein the ticket vending machine includes registration means for registering products by the user, and registering the registered information. and a display means for displaying at least one of the number of people waiting for use and the waiting time for use, and furthermore, the display means is operated by the ticket issuance by the ticket issuing means. The portable terminal functions to display the wait information in advance, while the portable terminal includes reading means for reading the identification information output from the ticket vending machine in order to acquire the wait information, and reading the read identification information. and a settlement means for performing settlement processing based on the acquired transaction information.

Note that a computer-readable recording medium records a program for realizing the functions of the ticket vending machine 10 and the order system 1-1 including the ticket vending machine 10, the portable terminal 100, etc., and records the program on the recording medium. By causing the ticket vending machine 10 or the order system 1-1 as a computer system to read and execute the program, the processing of the ticket vending machine 10 or the order system 1-1 may be performed. Here, "loading and executing the program recorded on the recording medium into the computer system" includes installing the program in the computer system. The "computer system" here includes hardware such as an OS and peripheral devices. Also, the "computer system" may include a plurality of computer devices connected via a network including communication lines such as the Internet, WAN, LAN, and dedicated lines. The term "computer-readable recording medium" refers to portable media such as flexible discs, magneto-optical discs, ROMs and CD-ROMs, and storage devices such as hard discs incorporated in computer systems. Thus, the recording medium storing the program may be a non-transitory recording medium such as a CD-ROM. Recording media also include internal or external recording media accessible from the distribution server for distributing the program. The program code stored in the recording medium of the distribution server may be different from the program code in a format executable by the terminal device. That is, as long as it can be downloaded from the distribution server and installed in a form that can be executed on the terminal device, the form stored in the distribution server does not matter. It should be noted that the program may be divided into a plurality of parts, and the divided programs may be downloaded at different timings and then merged in the terminal device, or the distribution servers that distribute the divided programs may be different. In addition, "computer-readable recording medium" is a volatile memory (RAM) inside a computer system that acts as a server or client when the program is transmitted via a network, and retains the program for a certain period of time. It shall also include things. Further, the program may be for realizing part of the functions described above. Further, it may be a so-called difference file (difference program) that can realize the above functions by combining with a program already recorded in the computer system.

Moreover, the embodiments shown in the above description and each drawing can be combined with each other as long as there is no contradiction in the purpose, configuration, and the like. In addition, even if only a part of the above description and the contents of each drawing can be independent embodiments, the embodiment of the present invention is one embodiment in which the above description and each drawing are combined. is not limited to

1-1... order system, 10... ticket vending machine, 11... CPU, 13... flash memory, 15... RAM, 17... touch panel, 19... communication unit, 21... issuing unit, 23... scanner unit, 25... banknote processing unit, 27... Coin processing unit, 29... Non-cash settlement processing unit, 31... Communication means, 50... Ticket vending machine management device (management device), 80... Member management server, 100... Portable terminal, 101... CPU, 103... ROM, 105...RAM 107...Touch panel (touch panel combined display unit, input/display unit) 109...Communication unit 110...Scanner unit (reading means) 111...Communication line 140...Communication line S1, S2, S3-1 ~ 5 ... store (restaurant), G1-1 (G1) ... first product selection screen, G11, 12, 13, 14 ... product group buttons, G1-2 (G1) ... second product selection screen, G15 ... selection Item display field, G16... Checkout button, G2... Payment screen (settlement screen), G21... Goods total field, G23... Receipt required/unnecessary field, G25... Usable payment selection field, G251... Cash payment selection button, G253... Credit Card payment selection button, G255... Electronic money payment selection button, G257... Mobile terminal payment selection button, G3... Payment screen, G4... Identification information display screen, G41... Usage status explanation column, G42... Identification information, G43... Cancel button , G5...Order details confirmation screen, G51...Selected product list, G511...Product name, G513...Price, G515...Individual deletion button, G53...Accounting details display field, G55...Usage status display field, G57...Order button, G6... Payment screen, G61...Credit payment selection button, G63...Payment button, G65...Ticket vending machine payment selection button, G67...Confirmation button, G7...Order number screen, G71...Order number, G72...Seat number, G73...Order details, G75 …Settlement status display G77 … Store name used G8 … Order number screen G81 … Order number G82 … Seat number G83 … Order details G85 … Settlement status display G87 … Name of store used G89 … For settlement device reading Identification information, G9...Usage status display screen, G91...Usage status description field, G93...Reservation button, G95...Cancel button

Claims (6)

a registration means for registering a product by a user;
ticket issuing means for printing a ticket based on the registered information;
display means for displaying at least one of waiting information of the number of people waiting for use and waiting time;
with
The ticket vending machine, wherein the display means displays the waiting information before issuing the ticket by the ticket issuing means. An output means for outputting identification information for acquiring the waiting information,
2. The ticket vending machine according to claim 1, wherein a new transaction start screen is displayed on said display means after output by said output means. An ordering system comprising the ticket vending machine according to claim 1 or 2 and a user's mobile terminal,
The mobile terminal is
reading means for reading identification information output from the ticket vending machine to acquire the waiting information;
acquisition means for acquiring waiting information and transaction information based on the read identification information;
payment means for performing payment processing based on the acquired transaction information;
An order system with A computer as a ticket vending machine that issues tickets,
a registration means for registering a product by a user;
ticket issuing means for printing a ticket based on the registered information;
function as a display means for displaying at least one of waiting information of the number of waiting people and waiting time at the time of use,
Further, the program causes the display means to display the waiting information before issuing the ticket by the ticket issuing means. a registration step in which a customer registers a product;
a ticket issuing step of printing a ticket based on the registered information;
a display step of displaying at least one waiting information of the number of people waiting for use or the waiting time;
The ticket selling method, wherein in the display step, the waiting information is displayed before the ticket issuance by the ticket issuing means. A computer as an order system including a ticket vending machine that issues tickets and a user's mobile terminal,
The ticket vending machine
a registration means for registering a product by a user;
ticket issuing means for printing a ticket based on the registered information;
function as a display means for displaying at least one of waiting information of the number of waiting people and waiting time at the time of use,
further causing the display means to display the waiting information before the ticket issuance by the ticket issuing means;
On the other hand, the mobile terminal
reading means for reading identification information output from the ticket vending machine to acquire the waiting information;
acquisition means for acquiring waiting information and transaction information based on the read identification information;
A program that functions as a settlement means that performs settlement processing based on the acquired transaction information.

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