JP2022127033A - Information processing apparatus, information processing system, and program - Google Patents

Abstract

To cause each of a customer and a clerk to easily direct attention to a commodity to which each should pay attention.SOLUTION: There is provided an information processing apparatus 10 having an acquisition unit 131, a decision unit 132, a determination unit 133, and a representation control unit 134. The acquisition unit 131 acquires stock information representing the total stock of a commodity A and a commodity B displayed in a display area of a real store. A decision unit 132 decides, from the commodity A and the commodity B, a commodity for a clerk for calling a clerk's attention and a commodity for a customer for calling a customer's attention based on the stock information. The determination unit 133 determines whether a person entering a predetermined area in a sales floor including the display area is the clerk or the customer. When the person is determined to be the clerk, the representation control unit 134 performs first representation for emphasizing the commodity for a clerk over the other commodity, and when the person is determined to be the customer, performs second representation for emphasizing the commodity for a customer over the other commodity, by using representation devices 20A and 20B.SELECTED DRAWING: Figure 1

Description

The present disclosure relates to an information processing device, an information processing system, and a program.

2. Description of the Related Art In recent years, a display device such as a projector is sometimes used for presentation of products displayed on a display shelf installed in an actual store such as a retail store. In Patent Document 1, by displaying content related to products displayed on a display shelf and content of related products related to the product on a display device provided on the display shelf, highly convenient information for customers visiting the store is disclosed. An information processing system is disclosed that presents

JP 2018-77666 A

Since a large number of products are displayed on display shelves in an actual store, there is a problem that when a store clerk glances at the display shelf, it is difficult for the store clerk to find a product that the store clerk should pay attention to, such as a product that is almost out of stock. . According to the information processing system disclosed in Patent Literature 1, it is possible to draw the attention of customers by presenting information that is highly convenient for the customers, but it is difficult to draw the attention of the salesclerk to products that the salesclerk should pay attention to. can't.

One aspect of the information processing apparatus of the present disclosure acquires inventory information representing the inventory amount of each of a plurality of products displayed in a display area provided in a sales floor of an actual store, and acquires inventory information based on the inventory information. , determining one or a plurality of first commodities to be alerted to a store clerk from among the plurality of commodities; Determining one or a plurality of second commodities to be alerted based on the inventory information, and determining whether the first person who entered a predetermined area in the sales floor including the display area is the store clerk Determining whether or not the first person is the customer, and if the first person is determined to be the store clerk, using a production device, the first person is more likely than the first product among the plurality of products than the first product performing a first effect that emphasizes the first product; and if it is determined that the first person is the customer, using the effect device, performing a second presentation emphasizing the second product rather than the product other than the second product.

One aspect of the information processing system of the present disclosure includes a production device and an information processing device. The information processing device acquires inventory information representing an inventory amount of each of a plurality of products displayed in a display area provided in a sales floor of an actual store, and stores the plurality of products based on the inventory information. Determining one or a plurality of first commodities to which the store clerk's attention is to be drawn; and based on the inventory information, among the plurality of commodities, the target to which the customer's attention is to be called. Determining whether a first person who has entered a predetermined area in the sales floor including the display area is the store clerk or the customer, A first method for emphasizing the first product among the plurality of products over products other than the first product by using the production device when the first person is determined to be the store clerk. performing an effect, and when it is determined that the first person is the customer, using the effect device, the first person is displayed more than the product other than the second product among the plurality of products. 2. Performing a second effect for emphasizing the product.

One aspect of the program of the present disclosure is to obtain, in a computer, inventory information representing the inventory amount of each of a plurality of products displayed in a display area provided in a sales floor of an actual store, determining one or a plurality of first commodities to be alerted to the store clerk from among the plurality of commodities; determining one or a plurality of second commodities to which attention is to be drawn by means of the display area, and determining whether the first person who has entered a predetermined area in the sales floor including the display area is the store clerk or the customer. and when it is determined that the first person is the store clerk, the production device is used to select the first product from among the plurality of products rather than the product other than the first product. and when it is determined that the first person is the customer, using the production device to produce a product other than the second product among the plurality of products Performing a second presentation that emphasizes the second product rather than the product.

It is a figure showing an example of production system 1 concerning one embodiment of an information processing system of this indication. It is a figure for demonstrating the production|presentation for salesclerks by a 1st aspect. It is a figure for demonstrating the production|presentation for salesclerks by a 2nd aspect. 4 is a flow chart showing the flow of production processing executed by an information processing device 10 included in the production system 1. FIG.

Embodiments of the present disclosure will be described below with reference to the drawings. Various technically preferable limitations are attached to the embodiments described below. However, embodiments of the present disclosure are not limited to the forms described below.

1. Embodiment FIG. 1 is a diagram showing an example of a production system 1 according to an embodiment of an information processing system of the present disclosure. The production system 1 displays an image for calling the attention of a store clerk or an image for calling the attention of a customer to a product A and a product B displayed in a display area where products are displayed in a sales floor of an actual store such as a retail store. This is a system that displays images of An image for calling the attention of a store clerk is hereinafter referred to as an image for the store clerk. An image for calling the customer's attention is called a customer-oriented image. The display area in this embodiment is the display shelf T installed in the sales floor of the store, but may be a display stand such as a wagon installed in the sales floor of the store, the floor of the store, or the wall. As shown in FIG. 1, the production system 1 includes an information processing device 10, production devices 20A and 20B, an inventory management device 30, a first detection device 40, and a second detection device 50. Each of the first detection device 40, the second detection device 50, the effect device 20A, and the effect device 20B is connected to the information processing device 10 via a communication line. The inventory management device 30 is connected to the information processing device 10 via a communication network 60 such as a LAN (Local Area Network) installed in the store.

The effect device 20A and the effect device 20B are display devices that display images indicated by image data provided from the information processing device 10 . An example of the image data provided from the information processing device 10 to the effect device 20A and the effect device 20B is image data representing an image for a store clerk or image data representing an image for a customer. The store clerk image is an image used for product management, for example. A specific example of the image for salesclerks is an image that includes a character string or the like indicating that the stock amount of the product is less than a predetermined threshold and that there is a risk of the product being out of stock. The image for customers is, for example, an image that draws the attention of customers to the product. Specific examples of images for customers include decorative images that add brilliance to the appearance of the product, images that include character strings indicating that the product is on sale, or character strings that indicate that the product is a popular product. An image etc. are mentioned.

The effect device 20A and the effect device 20B are, for example, projectors. In this embodiment, the position and direction of the optical axis of the projection light of the effect device 20A have been adjusted so as to project an image onto the area RA that includes the product A of the store but does not include the product B. Similarly, the position and the direction of the optical axis of the projection light of the effect device 20B have been adjusted so that the image is projected onto the area RB that includes the product B of the store but does not include the product A. Below, the rendering device 20A and the rendering device 20B may be abbreviated as rendering device 20 when there is no need to distinguish between the rendering device 20A and the rendering device 20B. In this embodiment, the effect device 20A that displays the image of the product A and the effect device 20B that displays the image of the product B are provided separately. However, one effect device 20 may display images of each of the product A and the product B. FIG.

The inventory management device 30 stores inventory data DA indicating the inventory amount of the product A in the backyard in association with the identifier uniquely indicating the product A. FIG. An example of an identifier that uniquely identifies product A is a character string that indicates the model number of product A. FIG. A backyard is a warehouse or the like that stores products in stock in a store. In addition, the inventory management device 30 stores an inventory data DB indicating the inventory amount of the product B in the backyard in association with the identifier uniquely indicating the product B. FIG. An example of an identifier that uniquely identifies product B is a character string that indicates the model number of product B. FIG. The inventory management device 30 in the present disclosure is, for example, a hard disk capable of reading and writing data via a network. The inventory data DA and inventory data DB stored in the inventory management device 30 are updated by access from an inventory management system or the like at the start or end of a day's work at the store. Also, the inventory data DA and inventory data DB stored in the inventory management device 30 are read out by access from the information processing device 10 . The information processing device 10 acquires the inventory data DA and the inventory data DB by reading the inventory data DA and the inventory data DB from the inventory management device 30 via the communication network 60 . Inventory data DA and inventory data DB are each an example of inventory information in the present disclosure. In the following, we will explain the case where the inventory amount is the number of products stored in the backyard as inventory, that is, the number of inventories. For example, it may be the total weight, volume, etc. of the product.

The first detection device 40 and the second detection device 50 are installed in the display shelf T, that is, the display area. The first detection device 40 is, for example, a human sensor such as an infrared sensor. The first detection device 40 detects that a person has entered a predetermined area in the sales floor including the display area. When the first detection device 40 detects that a person has entered the predetermined area, the first detection device 40 transmits to the information processing apparatus 10 a first detection signal indicating that a person has entered the predetermined area. The second detection device 50 is a device that detects an RFID (Radio Frequency IDentification) tag by communicating with the tag. In this embodiment, a salesclerk who works at a store where the production system 1 is installed wears a nameplate to which an RFID tag is attached. When a store clerk enters a predetermined area including the display area, the second detection device 50 detects the RFID tag by communicating with the RFID tag attached to the store clerk's nameplate. When the second detection device 50 detects the RFID tag, the second detection device 50 transmits to the information processing device 10 a second detection signal indicating that the person who entered the predetermined area is a store clerk. The size of the predetermined area can be appropriately set as long as it is a size that can be detected by the first detection device 40 and the second detection device 50 installed in the display area. The width of the predetermined area can be, for example, within a radius of 5 m or within a radius of 10 m from the installation positions of the first detection device 40 and the second detection device 50 .

The information processing device 10 is a device that controls the display by the production device 20 of an image for the clerk or an image for the customer for each of the product A and the product B based on the inventory data DA and the inventory data DB acquired from the inventory management device 30. is. The information processing device 10 is, for example, a personal computer. As shown in FIG. 1, the information processing device 10 has a communication device 110, a storage device 120, and a processing device .

Communication device 110 is connected to communication network 60 . The communication device 110 is, for example, a NIC (Network Interface Controller). The communication device 110 acquires the inventory data DA and the inventory data DB from the inventory management device 30 under the control of the processing device 130 . The communication device 110 is also connected to the effect device 20, the first detection device 40, and the second detection device 50 via communication lines. Under the control of the processing device 130, the communication device 110 transmits image data representing an image to be projected on the product A to the effect device 20A. Further, under the control of the processing device 130, the communication device 110 transmits image data representing an image to be projected on the product B to the effect device 20B. The communication device 110 also receives the first detection signal transmitted from the first detection device 40 . The communication device 110 also receives the second detection signal transmitted from the second detection device 50 .

The storage device 120 is a recording medium readable by the processing device 130 . Storage device 120 includes, for example, non-volatile memory and volatile memory. The nonvolatile memory is, for example, ROM (Read Only Memory), EPROM (Erasable Programmable Read Only Memory) or EEPROM (Electrically Erasable Programmable Read Only Memory). Volatile memory is, for example, RAM (Radom Access Memory).

Image data representing images for customers and image data representing images for store clerks are stored in advance in the non-volatile memory of storage device 120 . A program 121 to be executed by the processing device 130 is stored in advance in the non-volatile memory of the storage device 120 . The volatile memory of storage device 120 is used by processing device 130 as a work area when executing program 121 . Program 121 may also be referred to as an "application program," "application software," or an "app." The program 121 is acquired, for example, from a server (not shown) or the like via the communication device 110 and then stored in the storage device 120 . Image data representing images for customers and image data representing images for store clerks are also acquired from a server (not shown) or the like via communication device 110 , and then stored in storage device 120 .

The processing device 130 includes a processor such as a CPU (Central Processing Unit), that is, a computer. The processing device 130 may be composed of a single computer, or may be composed of a plurality of computers. The processing device 130 reads the program 121 from the non-volatile memory to the volatile memory when an input device (not shown) is instructed to start executing the program 121 . The processing device 130 executes the program 121 read into the volatile memory. The processing device 130 operating according to the program 121 functions as an acquisition unit 131, a determination unit 132, a determination unit 133, and an effect control unit 134 shown in FIG. Acquisition section 131, determination section 132, determination section 133, and effect control section 134 shown in FIG. The function which each of the acquisition part 131, the determination part 132, the determination part 133, and the production|presentation control part 134 bears is as follows.

The acquisition unit 131 acquires the inventory data DA and the inventory data DB from the inventory management device 30 via the communication device 110 and the communication network 60 . That is, the acquisition unit 131 acquires inventory information indicating the inventory amount of each product, that is, the inventory quantity of each product, for a plurality of products displayed in the display area of the store where the effect device 20A and the effect device 20B are installed. .

The determining unit 132 determines, based on the inventory information, one or a plurality of salesclerk products to be alerted to the salesclerk among the plurality of products displayed in the display area. The store clerk product is an example of the first product in the present disclosure. In this embodiment, the determining unit 132 determines whether the inventory amount indicated by the inventory data DA is less than a predetermined threshold, and if the inventory amount indicated by the inventory data DA is less than the predetermined threshold, the product A is determined as a product for salesclerks. Similarly, the determination unit 132 determines whether or not the inventory amount indicated by the inventory data DB is less than a predetermined threshold, and if the inventory amount indicated by the inventory data DB is less than the predetermined threshold, the product B is sent to the clerk. Decide as a product for Products whose inventory amount is less than a predetermined threshold are considered to run out of inventory in the near future and become out of stock. In the present embodiment, in order to avoid loss of product sales opportunities due to shortages, products whose inventory amount is less than a predetermined threshold are determined as products for store clerks. When the inventory amount indicated by the inventory data DA is less than the predetermined threshold and the inventory amount indicated by the inventory data DB is less than the predetermined threshold, the determining unit 132 selects both the product A and the product B as products for store clerks. may decide. Further, when the inventory amount indicated by the inventory data DA is equal to or greater than the predetermined threshold and the inventory amount indicated by the inventory data DB is equal to or greater than the predetermined threshold, the determination unit 132 does not set the product A as the product for salesclerks. Merchandise B is also not considered as merchandise for store clerks. As described above, in the present embodiment, there may be a case where the determination unit 132 does not determine the product for salesclerks.

Further, the determining unit 132 determines one or a plurality of customer-oriented products to be alerted to customers from among the plurality of products displayed in the display area, based on the inventory information. A consumer product is an example of a second product in this disclosure. In this embodiment, when the inventory amount indicated by the inventory data DA is larger than the inventory amount indicated by the inventory data DB, the determination unit 132 determines the product A as the product for customers. Conversely, when the inventory amount indicated by the inventory data DB is larger than the inventory amount indicated by the inventory data DA, the determining unit 132 determines that the product B is the product for customers. In other words, the determination unit 132 determines the customer-oriented product in descending order of the inventory amount among the plurality of products displayed in the display area. A reduction in inventory is expected by calling the customer's attention to products with a large amount of inventory. The number of commodities for each determined by the determination unit 132 may be one, or may be plural. In the present embodiment, the customer-oriented merchandise is determined in descending order of inventory amount among the plurality of merchandise displayed in the display area, so at least one customer-oriented merchandise is determined.

The determination unit 133 determines whether a person who has entered a predetermined area in the sales floor including the display area is a store clerk or a customer. More specifically, when the communication device 110 receives the first detection signal, the determination unit 133 determines that a person has entered the predetermined area. Then, when the second detection signal is further received by the communication device 110, the determination unit 133 determines that the person who entered the predetermined area is a store clerk. When the first detection signal is received and the second detection signal is not received, it is determined that the person who entered the predetermined area is a customer.

The effect control unit 134 controls the image displayed by the effect device 20, thereby performing an effect that emphasizes the product for the store clerk or the product for the customer. More specifically, when the determination unit 133 determines that the person who entered the predetermined area is a store clerk, the effect control unit 134 uses the effect device 20 to change the product for the store clerk to something other than the product for the store clerk. Perform a production for store clerks that emphasizes more than the product. The effect for store clerks is an example of the first effect in the present disclosure. In addition, when the determination unit 132 does not determine the product for the salesclerk, the effect control unit 134 omits the execution of the effect for the salesclerk.

If the determination unit 132 has determined that the product A of the product A and the product B is the product for the salesclerk, the effect control unit 134 controls the effect device 20A to display the image for the salesclerk. The following first mode, second mode, and third mode are given as specific aspects of the presentation for salesclerks using the presentation device 20A.

A first mode is a mode in which the illuminance of the image light applied to the products for salesclerks is made higher than the illuminance of the image light applied to products other than the products for salesclerks. In the present embodiment, this first mode is employed as a specific mode of presentation for store clerks. For example, if the product A is a product for a salesclerk and the product B is a product other than the product for the salesclerk, the effect control unit 134, as shown in FIG. The effect device 20A and the effect device 20B are controlled so that the illuminance becomes higher than the illuminance of the image light irradiated to the RB. In FIG. 2, the illuminance of the image light applied to each of the areas RA and RB is indicated by hatching. In the example shown in FIG. 2, hatching with grid lines indicates that image light having a higher illuminance than hatching with oblique lines is applied. In the case where the product A is a product for the salesclerk and the product B is a product other than the product for the salesclerk, the image light emitted from the effect device 20A to the area RA is an example of the first light in the present disclosure. Further, the image light emitted from the rendering device 20B to the region RB is an example of the second light.

The second mode is a mode in which the area irradiated with the first light is made larger than the area irradiated with the second light, more specifically, the area of the region irradiated with the first light is irradiated with the second light. This is a mode in which the area is made larger than the area of the region to be processed. This second mode may be adopted as a specific mode of presentation for the store clerk instead of the above-described first mode. For example, if the product A is a product for a salesclerk and the product B is a product other than the product for the salesclerk, in the second mode, the effect control unit 134 changes the area of the area RA to that of the area RB, as shown in FIG. The effect device 20A and the effect device 20B are controlled so as to be larger than the area. Area RA is an example of a first area in the present disclosure when product A is a product for salesclerks and product B is a product other than products for salesclerks. Also, the region RB is an example of the second region in the present disclosure.

A third aspect is a combination of the first aspect and the second aspect. That is, the third mode is a mode in which the area irradiated with the first light is made larger than the area irradiated with the second light, and the illuminance of the first light is made higher than the illuminance of the second light. This third mode may be employed as a specific mode of presentation for the store clerk instead of the above-described first mode.

In addition, when the determination unit 133 determines that the person who entered the predetermined area is a customer, the effect control unit 134 uses the effect device 20 to emphasize the product for the customer more than the product other than the product for the customer. Perform a production for customers who want to. The production for customers is an example of the second production in the present disclosure. When the determination unit 132 determines that the product B of the product A and the product B is the product for customers, the effect control unit 134 controls the effect device 20B so as to display an image for customers. Specific aspects of the production for customers using the production device 20B include the above-described first, second, and third aspects. In the present embodiment, the above-described first mode is employed as a specific mode of presentation for customers. When the product B is a product for customers and the product A is a product other than the products for customers, the image light emitted from the effect device 20B to the region RB is an example of the third light in the present disclosure. Further, the image light emitted from the rendering device 20A to the area RA is an example of the fourth light. Also, the region RB is an example of a third region in the present disclosure, and the region RA is an example of a fourth region in the present disclosure.

Also, the processing device 130 operating according to the program 121 periodically executes the effect processing shown in FIG. 4 at regular time intervals. As shown in FIG. 4, the effect processing includes an acquisition process SA110, a first determination process SA120, a second determination process SA130, a determination process SA140, a first effect control process SA150, and a second effect control process SA160.

In the acquisition process SA110, the processing device 130 functions as an acquisition unit 131. FIG. In the acquisition process SA110, the processing device 130 acquires the inventory data DA and the inventory data DB from the inventory management device 30 via the communication device 110 and the communication network 60. FIG.

In the first decision process SA120 and the second decision process SA130, the processing device 130 functions as a decision unit 132. FIG. In this embodiment, after the acquisition process SA110 is executed, the first determination process SA120 is executed before the second determination process SA130. good too. In the first determination process SA120, the processing device 130 determines which of the products A and B is the product for salesclerks based on the inventory data DA and the inventory data DB. In the second determination process SA130, the processing device 130 determines the product for customers from among the products A and B based on the inventory data DA and the inventory data DB.

In determination processing SA140, processing device 130 functions as determination unit 133. FIG. In the determination process SA140, when the first detection signal and the second detection signal are received via the communication device 110, the processing device 130 determines that the person who entered the predetermined area in the sales floor including the display area is a store clerk. judge. Further, in determination processing SA140, when only the first detection signal is received via communication device 110, processing device 130 determines that a person who has entered a predetermined area in the sales floor including the display area is a customer. .

When it is determined in determination processing SA140 that the person who has entered the predetermined area is a store clerk, first effect control processing SA150 is executed. When it is determined in determination processing SA140 that the person who has entered the predetermined area is a customer, second effect control processing SA160 is executed. In the first effect control process SA150 and the second effect control process SA160, the processing device 130 functions as the effect control section 134. In the first effect control process SA150, the processing device 130 executes the effect for salesclerks. In the second effect control process SA160, the processing device 130 executes a customer-oriented effect.

As described above, according to the information processing apparatus 10 of the present embodiment, when a store clerk enters a predetermined area including the display area, an effect for the store clerk that emphasizes the product for the store clerk more than other products is executed. , the store clerk's attention is more likely to be directed to products whose inventory amount is less than a predetermined threshold, and loss of sales opportunities due to shortages can be avoided. In addition, when a customer enters a predetermined area including the display area, the customer-oriented production is executed to emphasize the customer-oriented merchandise more than other merchandise. It is expected that sales of products for such customers will increase.

2. Modifications The above embodiment can be modified as follows.
(1) In the above embodiment, two types of products, product A and product B, were displayed in the display area, but three or more types of products may be displayed in the display area. In this case, one or a plurality of salesclerk products are determined based on the inventory information of each of the three or more types of products, and one or a plurality of customer products are determined based on the inventory information. Although the determining unit 132 in the above-described embodiment selects products whose inventory amount is less than a predetermined threshold value as products for salesclerks, the products for salesclerks may be determined in descending order of inventory quantity. Further, the determination unit 132 may determine a product whose inventory amount is equal to or greater than a predetermined threshold as a product for customers.

(2) When the information processing device 10 is performing an effect for the store clerk, the information processing apparatus 10 may terminate the effect for the store clerk upon detection that the store clerk has left the predetermined area. You can switch to acting. Also, an imaging device that captures an image of the display area may be added to the production system 1, and the information processing device 10 may detect that the product has disappeared from the display area based on the image captured by the imaging device. In this case, the information processing device 10 may use the information on the presence/absence of the product obtained by the imaging device as the inventory information. Further, in this case, the information processing device 10 may control the effect device 20 to display the image of the lost product at the position of the product. According to this aspect, it is possible to call the customer's attention to the out-of-stock item. Further, the information processing apparatus 10 may have a function of guiding the line of flow to the display area of the out-of-stock products when the out-of-stock products are received. As a result, the store clerk can efficiently take out the products, and the product shortage time can be shortened. In addition, when the product missing from the display area is clothing, the information processing apparatus 10 displays the image of the clothing on the mannequin installed at the entrance of the store, on the aisle in the store, or on the wall of the store. may control a display provided against a passageway or wall of the As a result, the store clerk can grasp the products that need to be displayed without going to the display area.

(3) The inventory management device 30 in the above embodiment stores inventory data indicating the inventory amount of the product in the backyard in association with the identifier that uniquely indicates the product. However, in addition to the inventory data, required time data indicating the length of time required from order placement to warehousing of merchandise, or warehousing date and time data indicating the warehousing date and time of merchandise are stored in the inventory management device 30 in association with the identifiers. good too. For example, when the required time data is stored in the inventory management device 30, the determining unit 132 may change the threshold value for determining the product for store clerks according to the length of time indicated by the required time data. For example, if the length of time indicated by the required time data for product A is longer than the length of time indicated by the required time data for product B, the determination unit 132 sets the threshold for product A to be higher than the threshold for product B. You can set it larger. This is to call the attention of the store clerk to the product A when there is enough inventory so that the product A will not be out of stock from the time the product A is ordered until it is received. Further, when the storage date/time data is associated with the identifier and stored in the inventory management device 30, the determination unit 132 may determine the product for the customer by considering the storage date/time in addition to the inventory amount. . For example, the determination unit 132 may determine products for customers by excluding products for which a predetermined period has not passed since the date and time of warehousing. This is because, as a matter of course, if it is a product that has not been in stock for a long time, the amount of inventory will be large.

(4) In the above embodiment, the first detection device 40, which is an infrared sensor, detects the entry of a person into the predetermined area, and the second detection device 50 that communicates with the RFID tag detects the entry of the clerk into the predetermined area. was detected. However, instead of the first detection device 40 and the second detection device 50, an imaging device that captures an image of a person who has entered a predetermined area is installed in the display area, and the determination unit 133 determines that the It may be determined whether the person who has entered the predetermined area is a store clerk or a customer by comparing the face image of the person in the store with the pre-registered face image of the store clerk.

(5) In the determination processing SA140 in the above embodiment, it is determined whether or not a person has entered a predetermined area according to whether or not the first detection signal has been received, and whether or not the person has entered the predetermined area is determined according to whether or not the second detection signal has been received. is a store clerk or a customer. However, the determination process SA140 further includes determining whether the second person is a store clerk or a customer when the first person and the second person are present in the predetermined area including the display area. It's okay. Then, when it is determined that the first person or the second person is a customer, the second effect control process SA160 is executed, and when both the first person and the second person are determined to be salesclerks. 1st production|presentation control process SA150 may be performed. According to this aspect, when the customer and the store clerk enter the predetermined area, it is possible to give priority to the production for the customer over the production for the sales clerk.

(6) The information processing device 10 in the above embodiment may be a tablet terminal or a smart phone. Further, the information processing apparatus 10 in the above embodiment may be manufactured or sold as a single unit. Moreover, although the production system 1 of the above embodiment has the production device 20 separately from the information processing device 10, the production device 20 and the information processing device 10 may be an integrated device. Moreover, the production system 1 of the above embodiment has the inventory management device 30 separately from the information processing device 10 , but the storage device 120 of the information processing device 10 may also serve as the inventory management device 30 . Further, although the effect device 20A in the above embodiment is a projector, the effect device 20A may be a lighting device that irradiates the area RA with illumination light. Similarly, the rendering device 20B may be a lighting device that irradiates the region RB with illumination light. Even if the production device 20 is a lighting device, the illuminance of the illumination light irradiated to the merchandise for the salesclerk is made higher than the illumination of the illumination light irradiated to the merchandise other than the merchandise for the salesclerk, or the lighting to the merchandise for the salesclerk is made. By making the area of the region irradiated with light larger than the area of the region irradiated with the illumination light for the products other than the products for the salesclerk, the effect for the salesclerk is realized. Similarly, the illuminance of illumination light illuminating products for customers should be higher than that of illumination light illuminating products other than products for customers, or the area of the area where the products for customers are illuminated with illumination light. is made larger than the area of the area irradiated with the illumination light for the products other than the products for customers, the production for customers is realized.

(7) The acquisition unit 131, the determination unit 132, the determination unit 133, and the effect control unit 134 in the above embodiment were software modules, but the acquisition unit 131, the determination unit 132, the determination unit 133, and the effect control unit 134 Part or all may be hardware. Examples of this hardware include DSPs (Digital Signal Processors), ASICs (Application Specific Integrated Circuits), PLDs (Programmable Logic Devices), and FPGAs (Field Programmable Gate Arrays). Even if part or all of the determination unit 132, the determination unit 133, and the effect control unit 134 are hardware, the same effect as the above-described embodiment can be obtained.

(8) In the above embodiment, the program 121 has already been stored in the storage device 120 . However, the program 121 may be manufactured or distributed by itself. As a specific distribution method of the program 121, the program 121 is distributed by writing it in a computer-readable recording medium such as a flash ROM (Read Only Memory), or distributed by downloading via an electric communication line such as the Internet. Aspects are conceivable.

3. Aspects Grasp from At Least One of Embodiments and Modifications The present disclosure is not limited to the above-described embodiments and modifications, and can be implemented in various manners without departing from the gist thereof. For example, the present disclosure can also be implemented by the following aspects. The technical features in the above embodiments corresponding to the technical features in each aspect described below are used to solve some or all of the problems of the present disclosure, or to achieve some or all of the effects of the present disclosure. To achieve this, it is possible to make suitable substitutions and combinations. Also, if the technical features are not described as essential in this specification, they can be deleted as appropriate.

The information processing device 10 of the present disclosure executes the following acquisition process SA110, first determination process SA120, second determination process SA130, determination process SA140, first effect control process SA150, and second effect control process SA160. In the acquisition process SA110, the information processing apparatus 10 acquires inventory information representing the inventory amount of each product for a plurality of products displayed in the display area provided in the sales floor of the actual store. In the first determination process SA120, the information processing apparatus 10 determines one or a plurality of salesclerk-oriented products to which the attention of the salesclerk is to be called among the plurality of products based on the inventory information. Merchandise for store clerks is an example of first merchandise in the present disclosure. In the second determination process SA130, the information processing apparatus 10 determines one or more customer-oriented products to be the target of attracting the customer's attention, among the plurality of products, based on the inventory information. A consumer product is an example of a second product in this disclosure. In determination processing SA140, the information processing apparatus 10 determines whether the first person who has entered a predetermined area in the sales floor including the display area is a store clerk or a customer. In the first effect control process SA150, when the first person is determined to be a store clerk, the information processing device 10 uses the effect device 20 to select a product other than the product for the store clerk among the plurality of products. To perform a production for salesclerks emphasizing products for salesclerks. The production for store clerks is an example of the first production of the present disclosure. In the second effect control process SA160, when the first person is determined to be a customer, the information processing device 10 uses the effect device 20 to select the product other than the product for the customer among the plurality of products. A second production that emphasizes the product for customers is performed. According to this aspect, when a store clerk enters a predetermined area in the sales floor including the display area, an effect for the store clerk is performed, so that the store clerk can be alerted to the product for the store clerk. Further, according to this aspect, when a customer enters a predetermined area in the sales floor including the display area, the customer-oriented production is performed, so that the customer's attention to the customer-oriented product can be called.

The first determination process SA120 executed by the information processing apparatus 10 of the more preferred embodiment includes determining whether the inventory amount of each product indicated by the inventory information is less than the threshold, Determining the item determined to be less than the store-clerk item. According to this aspect, it is possible to call the attention of the store clerk to the product whose inventory amount is less than the threshold and whose inventory is about to run out.

The second determination process SA130 executed by the information processing apparatus 10 of another preferred embodiment may include determining one or a plurality of products among the plurality of products in descending order of inventory quantity as products for customers. According to this aspect, one or a plurality of commodities are determined as commodities for customers in descending order of the stock amount, so that it is possible to call the customer's attention to the commodities which have a large stock amount and which the store side desires to increase sales.

Further, the determination processing SA140 executed by the information processing apparatus 10 of the preferred embodiment is that when the first person and the second person are present in the predetermined area including the display area, the second person is a store clerk or a customer. determining whether the And when it determines with a 1st person or a 2nd person being a customer, 2nd production|presentation control process SA160 may be performed. According to this aspect, when the customer and the store clerk enter the predetermined area, it is possible to give priority to the production for the customer over the production for the sales clerk.

Further, the first effect control process SA150 executed by the information processing device 10 of the preferred embodiment is to adjust the illuminance of the first light emitted from the effect device 20 to the product for the clerk to the product other than the product for the clerk among the plurality of products. It may include at least one of increasing the illuminance of the second light emitted from the effect device 20 and making the area irradiated with the first light larger than the area irradiated with the second light. . As a specific example of making the area irradiated with the first light larger than the area irradiated with the second light, For example, it may be made larger than the area of the second region. According to this aspect, the effect for the store clerk is performed by adjusting at least one of the illuminance of the first light and the illuminance of the second light, and the area irradiated with the first light and the area irradiated with the second light. becomes possible. Similarly, the second effect control processing SA160 sets the illuminance of the third light emitted from the effect device 20 to the product for customers to the fourth light emitted from the effect device 20 to products other than the product for customers among the plurality of products. It may include at least one of increasing the illuminance of the light and making the area irradiated with the third light larger than the area irradiated with the fourth light. As a specific example of making the area irradiated with the third light larger than the area irradiated with the fourth light, the area of the third region irradiated with the third light is changed to the area irradiated with the fourth light. For example, it may be made larger than the area of the region. According to this aspect, the performance for customers is performed by adjusting at least one of the illuminance of the third light and the illuminance of the fourth light, and the area irradiated with the third light and the area irradiated with the fourth light. becomes possible.

A production system 1, which is one aspect of an information processing system of the present disclosure, includes a production device 20 and an information processing device 10 of the present disclosure. Then, the information processing device 10 executes the acquisition process SA110, the first determination process SA120, the second determination process SA130, the determination process SA140, the first effect control process SA150, and the second effect control process SA160. Also according to this aspect, when a salesclerk enters a predetermined area in the sales floor including the display area, an effect for the salesclerk is performed. Further, according to this aspect, when a customer enters a predetermined area in the sales floor including the display area, the customer-oriented production is performed, so that the customer's attention to the customer-oriented product can be aroused.

The program 121, which is one aspect of the program of the present disclosure, provides the processing device 130, which is one aspect of a computer, with the above-described acquisition processing SA110, first determination processing SA120, second determination processing SA130, determination processing SA140, first effect control Process SA150 and second effect control process SA160 are executed. Also according to this aspect, when a salesclerk enters a predetermined area in the sales floor including the display area, an effect for the salesclerk is performed. Further, according to this aspect, when a customer enters a predetermined area in the sales floor including the display area, the customer-oriented production is performed, so that the customer's attention to the customer-oriented product can be aroused.

Reference Signs List 1 production system 10 information processing device 20, 20A, 20B production device 30 inventory management device 40 first detection device 50 second detection device 60 communication network 110 communication device 120... Storage device, 130... Processing device, 131... Acquisition unit, 132... Determination unit, 133... Judgment unit, 134... Effect control unit.

Claims (7)

Acquiring inventory information representing the inventory amount of each product for a plurality of products displayed in a display area provided in a sales floor of an actual store;
Determining, based on the inventory information, one or more first commodities to be alerted to a store clerk among the plurality of commodities;
determining, based on the inventory information, one or a plurality of second commodities, among the plurality of commodities, to which the attention of the customer is to be called based on the inventory information;
Determining whether a first person who has entered a predetermined area in the sales floor including the display area is the store clerk or the customer;
A first method for emphasizing the first product among the plurality of products over products other than the first product by using an effect device when the first person is determined to be the store clerk. performing, and
A second method for emphasizing the second product among the plurality of products over products other than the second product using the production device when the first person is determined to be the customer. 2 to perform,
An information processing device that executes Determining the first commodity includes:
Determining whether the inventory quantity is less than a threshold for each product; and
Determining a product determined to be less than the threshold among the plurality of products as the first product,
The information processing device according to claim 1 . Determining the second commodity includes:
Among the plurality of products, determining one or more products in descending order of the inventory amount as the second product,
The information processing apparatus according to claim 1 or 2. Determining whether the second person is the store clerk or the customer when the first person and the second person are present in the predetermined area; and
When the first person or the second person is determined to be the customer, using the production device to perform the second production,
The information processing apparatus according to any one of claims 1 to 3. In performing the first effect, the illuminance of the first light emitted from the effect device to the first product is higher than the illuminance of the second light emitted from the effect device to the product other than the first product. and making the area irradiated with the first light larger than the area irradiated with the second light,
In performing the second effect, the illuminance of the third light emitted from the effect device to the second product is higher than the illuminance of the fourth light emitted from the effect device to the product other than the second product. and making the area irradiated with the third light larger than the area irradiated with the fourth light,
The information processing apparatus according to any one of claims 1 to 4. production equipment and
and an information processing device,
The information processing device is
Acquiring inventory information representing the inventory amount of each product for a plurality of products displayed in a display area provided in a sales floor of an actual store;
Determining, based on the inventory information, one or more first commodities to be alerted to a store clerk among the plurality of commodities;
Determining, based on the inventory information, one or more second commodities to be alerted to customers among the plurality of commodities;
Determining whether a first person who has entered a predetermined area in the sales floor including the display area is the store clerk or the customer;
a method for emphasizing the first product among the plurality of products over products other than the first product by using the production device when the first person is determined to be the store clerk; 1 to perform, and
A second method for emphasizing the second product among the plurality of products over products other than the second product using the production device when the first person is determined to be the customer. 2 to perform,
An information processing system that executes to the computer,
Acquiring inventory information representing the inventory amount of each product for a plurality of products displayed in a display area provided in a sales floor of an actual store;
Determining, based on the inventory information, one or more first commodities to be alerted to a store clerk among the plurality of commodities;
Determining, based on the inventory information, one or more second commodities to be alerted to customers among the plurality of commodities;
Determining whether a first person who has entered a predetermined area in the sales floor including the display area is the store clerk or the customer;
A first method for emphasizing the first product among the plurality of products over products other than the first product by using an effect device when the first person is determined to be the store clerk. performing, and
A second method for emphasizing the second product among the plurality of products over products other than the second product using the production device when the first person is determined to be the customer. 2 to perform,
The program that causes the to run.

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