JP2022117846A - Information processing system - Google Patents

Abstract

To provide an information processing system capable of providing commodity information to a customer at appropriate timing of each customer while taking hobby and taste of each customer.SOLUTION: An information processing system 100 includes an information output device 1 for outputting information, and an information display device 2 for displaying information. The information output device 1 includes: a commodity information storage unit for storing information of commodities to be presented to a customer; a hobby and taste information acquisition unit 103 for acquiring hobby and taste information of the customer; an operation history acquisition unit 105 for acquiring history of operation by the customer to the information display device 2; and a commodity information output unit 109 for outputting commodity information at prescribed timing on the basis of the hobby and taste information and history of operation.SELECTED DRAWING: Figure 2

Description

The present invention relates to an information processing system. More particularly, the present invention relates to information processing systems used in commercial establishments.

Conventionally, when content such as movies, books, and magazines is distributed to devices such as smartphones and tablet PCs (Personal Computers), advertisements are often distributed together with the content.

For example, Patent Literature 1 discloses a technology for grouping users viewing content based on distribution settings for advertisements embedded in content when distributing both content and advertisements.

Japanese Patent Application Laid-Open No. 2020-047012

However, in the technique according to Patent Document 1, it is only possible to set an advertisement distribution method for each user group. was not considered.

SUMMARY OF THE INVENTION It is an object of the present invention to provide an information processing system capable of providing product information to each customer at a time appropriate for each customer, while taking into consideration the tastes and preferences of each customer.

According to one aspect of the present invention, there is provided an information output system for outputting information to be presented to a customer, comprising: an information output device for outputting the information; and an information display device for displaying the information. a product information storage unit for storing information on products to be presented to the customer; a hobby/taste information acquisition unit for acquiring the customer's taste/taste information; An information processing system is provided that includes a history acquisition unit and a product information output unit that outputs information on the product at a predetermined timing based on the hobby information and the operation history.

According to the present invention, it is possible to provide an information processing system capable of providing product information to each customer at an appropriate timing for each customer while taking into consideration the tastes and preferences of each customer.

1 is a diagram showing the overall configuration of an information processing system according to an embodiment of the present invention; FIG. 1 is a functional block diagram of an information output device according to an embodiment of the invention; FIG. 1 is a functional block diagram of an information display device according to an embodiment of the invention; FIG. 3 is a functional block diagram of the first mobile terminal according to the embodiment of the present invention; FIG. FIG. 4 is a functional block diagram of a second mobile terminal according to an embodiment of the present invention; It is a flow chart which shows operation of an information processing system concerning an embodiment of the present invention. It is a flow chart which shows operation of an information processing system concerning an embodiment of the present invention. It is a flow chart which shows operation of an information processing system concerning an embodiment of the present invention. It is a flow chart which shows operation of an information processing system concerning an embodiment of the present invention. It is a flow chart which shows operation of an information processing system concerning an embodiment of the present invention. It is a screen transition diagram in the information display device as an embodiment of the present invention. 4 is a flow chart showing the flow of conversation development of the user of the information processing system in the embodiment of the present invention. 4 is a flow chart showing an example of the flow of conversation development of a user of the information processing system according to the embodiment of the present invention; 4 is a flow chart showing an example of the flow of conversation development of a user of the information processing system according to the embodiment of the present invention; 4 is a flow chart showing an example of the flow of conversation development of a user of the information processing system according to the embodiment of the present invention; 4 is a flow chart showing an example of the flow of conversation development of a user of the information processing system according to the embodiment of the present invention;

Embodiments of the present invention will be described below with reference to FIGS. 1 to 9. FIG.

[1 Configuration of Embodiment]
[1.1 Overall configuration]
FIG. 1 shows the overall configuration of an information processing system according to this embodiment. An information processing system 100 according to this embodiment includes an information output device 1 , an information display device 2 , a first mobile terminal 3 , and a second mobile terminal 4 .

The information processing system 100 is an information processing system that is mainly used in commercial facilities. is an information processing system that provides information on products and services sold by

The information output device 1 outputs the above content and product and service information to the information display device 2, and outputs the product and service information and the commercial facility information to the first mobile terminal 3. This is a device for outputting the content of the conversation provided to the above-mentioned customer by a store clerk belonging to the store.

The information display device 2 displays electronic books, movies, moving images, and still images as content acquired from the information output device 1, outputs audio and music, and displays products and services acquired from the information output device 1. It is a device that outputs the information of Furthermore, the information display device 2 may have a function of sensing customer attribute values. For example, when the information processing system 100 is installed in a beauty salon, the information display device 2 may include a sensor that senses the customer's hair quality and scalp condition. Information relating to the customer's hair quality and scalp condition is accumulated in the information output device 1 . The information display device 2 is realized by, for example, a tablet PC, but this is only an example and is not limited to this.

The first mobile terminal 3 is a device that outputs information on products and services acquired from the information output device 1 and the content of conversations provided to customers by employees of commercial facilities. The first mobile terminal 3 is realized by, for example, an information device such as a smart watch, or an audio output device including an intercom or a headset, but these are only examples and are not limited to these.

The second mobile terminal 4 is a mobile terminal for operating the information display device 2 . In particular, the second mobile terminal 4 can switch the e-book itself as content displayed on the information display device 2, switch pages included in the e-book, and change movies, moving pictures, music, and audio themselves as content. It is a mobile device that switches and controls the playback of movies, videos, music and audio. The second mobile terminal 4 is realized by information equipment such as a smart phone or a smart watch, but these are just examples and are not limited to these.

In the information processing system 100, the second mobile terminal 4 is not an essential component, and the configuration may be such that the second mobile terminal 4 is not provided. Alternatively, in the information processing system 100, the second mobile terminal 4 acquires content and the like from the information output device 1 without going through the information display device 2, and displays the content and the like on the second mobile terminal 4 itself. good too.

In the information processing system 100, the information output device 1, the information display device 2, and the first mobile terminal 3 are connected so as to be able to communicate with each other. In the following description, it is assumed that the information output device 1, the information display device 2, and the first portable terminal 3 are connected wirelessly, but this is an example and is not limited to this. At least part of the connection may be realized by wire. Alternatively, the information output device 1 may exist on a cloud, for example, and the information display device 2 and the first mobile terminal may acquire various types of information from the information output device 1 via a network.

Also, the information display device 2 and the second mobile terminal 4 are connected so as to be able to communicate with each other. In the following description, it is assumed that the information display device 2 and the second mobile terminal 4 are connected wirelessly, but this is an example and is not limited to this. good.

[1.2 Configuration of Information Output Device]
FIG. 2 is a functional block diagram of the information output device 1. As shown in FIG. The information output device 1 includes a control section 10 , a storage section 12 and a communication section 13 .

The control unit 10 has a CPU, a ROM, a RAM, a CMOS memory, etc., which are configured to communicate with each other via a bus, and are known to those skilled in the art.

The CPU is a processor that controls the information output device 1 as a whole. The CPU reads the system program and the application program stored in the ROM through the bus, and controls the entire information output device 1 according to the system program and the application program. , customer registration unit 101, authentication unit 102, hobby information acquisition unit 103, operation history acquisition unit 105, clock unit 106, viewing history acquisition unit 107, content output unit 108, product information output unit 109, service information output unit 110, It is configured to realize the function of the conversation content output unit 111 .

The customer registration unit 101 registers a new customer in the customer information database 122, which will be described later. More specifically, the customer registration unit 101 receives information about the customer from the information display device 2 and/or the second mobile terminal 4, for example, the e-mail address used by the customer, the second mobile phone used by the customer, and so on. The ID of the terminal 4, the customer's face information, and the fingerprint information are acquired, and these information are registered in the customer information database 122 as information for specifying the customer.

The authentication unit 102 authenticates customers. More specifically, the authentication unit obtains information about the customer from the information display device 2 and/or the second mobile terminal 4, for example, the e-mail address used by the customer and the second mobile terminal 4 used by the customer. ID, face information, and fingerprint information of the customer are acquired, and this information is compared with information specifying the customer registered in the customer information database 122, thereby authenticating the customer.

The hobby/taste information acquisition unit 103 acquires information about the customer's taste/taste. More specifically, the hobby/interest information acquisition unit 103 acquires questions stored in a question information database 121, which will be described later, and outputs them to the information display device 2. The customer's hobby/interest information is obtained by obtaining the answer once or a plurality of times. Further, the hobby/preference information acquisition unit 103 acquires the hobby/preference information by extracting information related to the customer's preferences from information stored in the customer information database 122, which will be described later.

The sensor information acquisition unit 104 acquires information related to customer attribute values sensed by the information display device 2 . More specifically, the information output device 1 acquires sensor information, which is a customer attribute value sensed by the information display device 2, through the communication unit 13, which will be described later, and stores it in the customer information database 122, which will be described later. . The sensor information acquisition unit 104 acquires sensor information stored in the customer information database 122 from the customer information database 122 . Moreover, the sensor information acquisition unit 104 may acquire sensor information directly from the information display device 2 .

The operation history acquisition unit 105 acquires information related to the operation history of the information display device 2 by the customer. More specifically, information related to the history of the customer's operation of the operation unit 26 provided in the information display device 2 and/or information related to the history of operation of the information display device 2 by the second portable terminal 4 is acquired. .

The clock unit 106 measures the time since the customer started using the information processing system 100 and/or the time after the customer performs a specific operation. More specifically, the ``time since the start of use of the information processing system 100'' is, for example, the time after the customer at first sight of the commercial facility registers customer information in the customer information database 122 by the customer registration unit 101. It is the time and the time after the customer who has visited the commercial facility is authenticated by the authentication unit 102 . Further, "the time after the customer performs a specific operation" means that, for example, when the customer operates the information display device 2, a specific page of an electronic book or a specific still image is displayed on the information display device 2. This is the amount of time since was displayed, or the amount of time since a movie, video, music, or audio was played.

The viewing history acquisition unit 107 acquires a history of content viewing by the customer. More specifically, when the content is an electronic book, a movie, a moving image, or a still image, the viewing history acquisition unit 107 acquires the browsing history of these electronic books, movies, moving images, and still images. Also, when the content is music or voice, the viewing history acquisition unit 107 acquires the playback history of the music or voice.

Note that the hobby/preference information acquiring unit 103 may acquire the customer's hobby/preference information based on the viewing history acquired by the viewing history acquiring unit 107 .

Based on the hobby/preference information acquired by the hobby/preference information acquisition unit 103 and the operation history acquired by the operation history acquisition unit 105, the content output unit 108 outputs content stored in a content database 123, which will be described later, as information. Output to the display device 2 . More specifically, the content output unit 108 first outputs a content list to the information display device 2 based on the hobby information and operation history. After that, the content itself selected by the customer operating the information display device 2 from the list of contents displayed on the information display device 2 is output to the information display device 2 .

Note that the hobby/preference information acquiring unit 103 may acquire the customer's hobby/preference information based on a tag added to the content output by the content output unit 108 as described later.

The product information output unit 109 outputs product information at a predetermined timing based on the hobby/preference information acquired by the hobby/preference information acquisition unit 103 and the operation history acquired by the operation history acquisition unit 105 . More specifically, the product information output unit 109 outputs the product information stored in the product information database 124, which will be described later, to the information display device 2 and/or the first mobile phone based on the hobby information and the operation history. Output to terminal 3. For example, when the information display device 2 is operated to display a specific page of a specific electronic book or a specific still image, the product information output unit 109 displays the product information corresponding to the page. You may output to the apparatus 2 and/or the 1st portable terminal 3. FIG. Alternatively, when the information display device 2 is operated to reproduce a specific movie, moving image, music, or audio, the product information output unit 109 outputs the product information corresponding to the specific movie, moving image, music, or audio. , the information display device 2 and/or the first portable terminal 3.

Further, the product information output unit 109 may output product information at a predetermined timing based on the result of measurement by the clock unit 106 in addition to the hobby information and operation history. For example, in the information display device 2, after a predetermined period of time after an operation to display a specific page of a specific electronic book or a specific still image is performed, the product information output unit 109 outputs product information corresponding to the page, It may be output to the information display device 2 and/or the first mobile terminal 3 . Alternatively, in the information display device 2, after a predetermined period of time from the operation of reproducing a specific movie, moving image, music, or sound, the product information output unit 109 displays the product corresponding to the specific movie, moving image, music, or sound. Information may be output to the information display device 2 and/or the first mobile terminal 3 .

Furthermore, the product information output unit 109 may output product information to the information display device 2 based on the user's operation on the first mobile terminal 3 .

Furthermore, machine learning is performed by using information stored in the storage unit 12, which will be described later, for example, information in the customer information database 122 as learning data, and the product information output unit 109 uses the learning model generated by the machine learning. By doing so, product information may be output.

The service information output unit 110 outputs service information at a predetermined timing based on the hobby/preference information acquired by the hobby/preference information acquisition unit 103 and the operation history acquired by the operation history acquisition unit 105 . More specifically, the service information output unit 110 outputs service information stored in a service information database 125, which will be described later, to the information display device 2 and/or the first mobile phone based on the hobby information and operation history. Output to terminal 3. For example, when the information display device 2 is operated to display a specific page of a specific electronic book or a specific still image, the service information output unit 110 displays product information corresponding to the page. You may output to the apparatus 2 and/or the 1st portable terminal 3. FIG. Alternatively, when the information display device 2 is operated to reproduce a specific movie, moving image, music, or audio, the service information output unit 110 outputs service information corresponding to the specific movie, moving image, music, or audio. , the information display device 2 and/or the first portable terminal 3.

Further, the service information output unit 110 may output service information at a predetermined timing based on the result of measurement by the clock unit 106 in addition to the hobby information and operation history. For example, in the information display device 2, after a predetermined period of time after an operation to display a specific page of a specific electronic book or a specific still image is performed, the service information output unit 110 outputs service information corresponding to the page, It may be output to the information display device 2 and/or the first mobile terminal 3 . Alternatively, in the information display device 2, after a predetermined period of time from the operation of reproducing a specific movie, moving image, music, or audio, the service information output unit 110 outputs the service corresponding to the specific movie, moving image, music, or audio. Information may be output to the information display device 2 and/or the first mobile terminal 3 .

Furthermore, the service information output unit 110 may output service information to the information display device 2 based on the user's operation on the first mobile terminal 3 .

Furthermore, machine learning is performed by using information stored in the storage unit 12 described later, for example, information in the customer information database 122 as learning data, and the service information output unit 110 uses the learning model generated by the machine learning. By doing so, product information may be output.

Conversation content output unit 111 is based on the product information output by product information output unit 109 and/or the service information output by service information output unit 110, and the conversation that the user of information processing system 100 develops with the customer. to the first portable terminal 3. More specifically, after the product information output unit 109 outputs the product information to the first mobile terminal 3, when the user performs a predetermined operation on the first mobile terminal 3, the conversation content output unit 111 Conversation content corresponding to the above product information stored in a conversation content database 126 (to be described later) is output to the first mobile terminal 3 . Further, after the service information output unit 110 outputs the service information to the first mobile terminal 3, the conversation content output unit 111 outputs a conversation described later when the user performs a predetermined operation on the first mobile terminal 3. Conversation content corresponding to the above service information stored in the content database 126 is output to the first portable terminal 3 .
Further, the conversation content output unit 111 may output the sensor information acquired by the sensor information acquisition unit 104 to the first mobile terminal 3 as the conversation content. As a result, for example, when the information processing system 100 is installed in a beauty salon, information relating to the customer's hair quality and scalp condition sensed by the information display device 2 is output to the first mobile terminal 3. Then, the user of the first portable terminal 3 can use this information as a clue for conversation with the customer.
Further, the conversation content output unit 111 may output customer information stored in the customer information database 122 to the first portable terminal 3 as conversation content. For example, when the information processing system 100 is installed in a beauty salon, the customer information database 122 stores, as will be described later, the content of the customer's conversation at the previous visit, the shampoo, conditioner, Not only information related to hair dyes, hair salons used so far, etc., but also information related to the customer's private life, such as the movies the customer has seen and the music the customer has listened to, is accumulated. The conversation content output unit 111 outputs these pieces of information to the first portable terminal 3, and the user of the first portable terminal 3 can use these pieces of information as clues for conversation with the customer.

The storage unit 12 includes a question information database 121 , a customer information database 122 , a content database 123 , a product information database 124 , a service information database 125 and a conversation content database 126 .

The question information database 121 is a database that stores information related to questions to be displayed on the information display device 2 in order to acquire the customer's hobby information. By the customer repeating answers to a plurality of questions displayed on the information display device 2, the customer's hobbies and interests information is derived. The question information database 121 is composed of a combination of these multiple questions, answers to the questions, and hobby/interest information derived from these multiple answers.

The customer information database 122 is a database that stores customer information. This customer information includes, for example, the email address used by the customer, the ID of the smartphone as the second mobile terminal 4, face information, and fingerprint information. In addition, the customer information includes the date and time of the customer's visit to the commercial facility where the information processing system 100 is installed, and information related to the conversation that the user of the information processing system 100 had with the customer, who is a clerk of the commercial facility. may be included. Furthermore, for example, if the commercial facility is a beauty salon, the customer information includes the hairstyle set for the customer when visiting the store, the hair type sensed by the information display device 2, and the scalp type. In addition to information related to conditions, information related to allergies, information related to shampoos, conditioners, hair dyes used by customers, hair salons used in the past, etc., special items such as movies watched by customers Information relating to the customer's private life, such as the music he or she has listened to, may also be included. These pieces of information are stored in an operation unit (not shown) provided in the information output device 1, an external input device connected to the information output device 1 (for example, an operation unit provided in the information display device 2 or the first mobile terminal 3, an image pickup device, etc.). (not shown)).

The content database 123 is a database that stores content viewed by customers. The content includes, for example, e-books such as books and magazines, movies, for example, fortune-telling information, travel information, and cooking recipes. and above are included. Furthermore, each content is tagged. For example, a tag indicating the author or writer of the book may be added to the book. Also, a tag of the name of an entertainer appearing on the page of the magazine may be added to the page of the magazine. Furthermore, the movie may be tagged with the director and performers of the movie. Furthermore, tags of constellations used for fortune-telling, travel destinations included in travel information, and food names may be added to moving images. Furthermore, a still image may be tagged with the creator of the still image and the content displayed by the still image. Furthermore, the music may be tagged with a composer or performer. Furthermore, a tag may be added to the voice to indicate what the voice is and where the recording was made.

The product information database 124 is a database that stores product information to be presented to customers. The product information includes the name of the product and moving images and still images that guide the product. When product information is output to the information display device 2, for example, it is preferable to output the name of the product and a video or still image that guides the product. Moreover, when the product information is output to the first mobile terminal 3, it is preferable that the name of the product is output, for example.
If the commercial facility where the information processing system 100 is installed is a beauty salon, the product information is, for example, information related to shampoos, conditioners, and styling agents sold by the beauty salon.

The service information database 125 is a database that stores service information to be presented to customers. The service information includes the name of the service and moving images and still images that guide the service. When the service information is output to the information display device 2, for example, it is preferable to output the name of the service and a video or still image that guides the service. Also, when the service information is output to the first portable terminal 3, it is preferable that the name of the service is output, for example.
If the commercial facility where the information processing system 100 is installed is a beauty salon, the service information is, for example, information related to head massage, head spa, and nail care sold by the beauty salon.

The conversation content database 126 is a database that stores the content of conversations that users of the information processing system 100 have with customers. In particular, the conversation content database 126 contains information about products included in product information output to the first mobile terminal 3 by the product information output unit 109 and service information included in the service information output to the first mobile terminal 3 by the service information output unit 110. It is preferable to store the contents of the sales pitch conversation for selling the service provided to the customer.

Note that the storage unit 12 may be implemented as a single component, and includes a question information storage unit that stores the question information database 121, a customer information storage unit that stores the customer information database 122, and a content database that stores the content database 123. It is implemented by a plurality of components including a storage unit, a product information storage unit that stores the product information database 124, a service information storage unit that stores the service information database 125, and a conversation content storage unit that stores the conversation content database 126. good too.

The communication unit 13 is a communication interface used by the information output device 1 to transmit and receive various types of information. More specifically, the communication unit 13 is a component used by the information output device 1 to transmit question information, content, product information, and service information to the information display device 2 . Further, the communication unit 13 is a component used to receive operation information acquired by an operation information acquisition unit 221 (to be described later) and sensor information sensed by the sensor 25 from the information display device 2 . Furthermore, the communication unit 13 is a component used to transmit product information, service information, and conversation content to the first mobile terminal 3 . Also, the communication unit 13 is a component used to receive from the first mobile terminal 3 information related to an operation performed by the user of the first mobile terminal 3 using an operation unit 33 described later.

[1.3 Configuration of information display device]
FIG. 3 is a functional block diagram showing the configuration of the information display device 2. As shown in FIG. The information display device 2 includes a communication section 21 , a control section 22 , a display section 23 , a speaker 24 , a sensor 25 , an operation section 26 and a storage section 27 .

The communication unit 21 is a communication interface used by the information display device 2 to transmit and receive various types of information. More specifically, the communication unit 21 is a component used by the information display device 2 to receive question information, content, product information, and service information from the information output device 1 . The communication unit 21 is a component used by the information display device 2 to transmit operation information acquired by an operation information acquisition unit 221 (to be described later) and sensor information sensed by the sensor 25 to the information output device 1. is. Furthermore, the communication unit 21 is a component used to receive the ID of the second mobile terminal 4 and operation information from the second mobile terminal 4 . Furthermore, the communication unit 21 is a component used to transmit the ID of the second mobile terminal 4 to the information output device 1 .

The control unit 22 has a CPU, a ROM, a RAM, a CMOS memory, etc., which are configured to communicate with each other via a bus, and are known to those skilled in the art.

The CPU is a processor that controls the information display device 2 as a whole. The CPU reads the system program and the application program stored in the ROM via the bus, and controls the entire information display device 2 according to the system program and the application program. , an operation information acquisition unit 221, and an output unit 222. FIG.

The operation information acquisition unit 221 acquires information related to the customer's operation on the information display device 2 . More specifically, the operation information acquisition unit 221 acquires information related to the customer's operation using the operation unit 26, which will be described later. Further, the operation information acquisition unit 221 acquires information related to the operation of the information display device 2 by the customer via the second mobile terminal 4 .

The output unit 222 outputs the question information, content, product information, and service information that the information display device 2 has acquired from the information output device 1 . More specifically, when the question information, content, and product information acquired from the information output device 1 are movies, moving images, still images, and character information, the output unit 222 outputs these information to the display unit 23, which will be described later. Output. Further, when the question information, content, and product information acquired from the information output device 1 are music and voice, the output unit 222 outputs these information to the speaker 24, which will be described later.

The display unit 23 displays the question information, content, product information, and service information output by the output unit 222 of the information display device 2 when they are movies, moving images, still images, and character information. . In addition, the display unit 23 displays the details of operations performed by the customer using the operation unit 26 . The display unit 23 is preferably realized by, for example, a liquid crystal monitor, but this is an example and is not limited to this.

When the question information, content, product information, and service information output by the output unit 222 of the information display device 2 are music and voice, the speaker 24 outputs these information as sounds.

The sensor 25 is a device that senses attribute values related to customers. For example, if the information processing system 100 is installed in a hair salon, the hair salon employee uses the sensor 25 to sense the customer's hair quality, hair volume, scalp condition, and the like.

The operation unit 26 is a device operated by a customer, a user of the information processing system 100, for example, a store clerk of the above commercial facility. The operation unit 26 is preferably realized by, for example, a touch panel laminated on the display unit 23 as a liquid crystal monitor, but this is an example and is not limited to this. For example, the operation unit 26 can be implemented using a keyboard and a mouse.

The storage unit 27 is a device that temporarily stores, for example, question information, content, product information, and service information acquired by the information display device 2 from the information output device 1 and sensor information sensed by the sensor 25 . The display unit 23 described above displays the question information, content, product information, service information, and sensor information stored in the storage unit 27 .

[1.4 Configuration of first mobile terminal]
FIG. 4 is a functional block diagram of the first mobile terminal 3. As shown in FIG. The first mobile terminal 3 includes a communication section 31 , an output section 32 and an operation section 33 .

The communication unit 31 is a communication interface used by the first mobile terminal 3 to transmit and receive various information. More specifically, the communication unit 31 is a component used by the first mobile terminal 3 to receive product information, service information, and conversation content from the information output device 1 . In addition, the communication unit 21 is configured so that the first mobile terminal 3 transmits information related to operations performed by the user of the first mobile terminal 3 using an operation unit 33 described later to the information output device 1 and the information display device 2. It is a component used for

The output unit 32 is a component for the first mobile terminal 3 to output the product information, service information, and conversation content acquired from the information output device 1 . More specifically, when the first mobile terminal 3 is an information device such as a smartwatch, the output unit 32 displays the above product information, service information, and conversation content on a display device (not shown) of the smartwatch. output to Alternatively, if the first mobile terminal 3 is an audio output device equipped with an intercom or a headset, the output unit 32 outputs the product information, service information, and conversation content to an intercom, headset, headphone, earphone, speaker, or the like. output to
Further, the output unit 32 may output the details of operations performed by the operation unit 33, which will be described later, to the display device or audio output device described above.

The operation unit 33 is a device used by the user of the first mobile terminal 3 to operate the first mobile terminal 3 . In particular, when the user of the first portable terminal 3 wants to display or output the product information and/or service information output by the output unit 32 to the information display device 2 , by operating the operation unit 33 , the information display device 2 These information are displayed or output from the .
Also, every time the user of the first portable terminal 3 clicks a button as the operation unit 33, the customer information stored in the information output device 1 is randomly output to the display device or the audio output device by the output unit 32. It may be configured to be Alternatively, the user of the first mobile terminal 3 uses the operation unit 33 to input a keyword (for example, a movie or music title) used for searching as character information or as audio information, and the input keyword is Each database stored in the storage unit 12 of the information output device 1 is searched using the The output unit 32 may be configured to output to a display device or an audio output device. Alternatively, the user of the first mobile terminal 3 uses the operation unit 33 to input a keyword as an item name as character information or as voice information, and each item stored in the storage unit 12 of the information output device 1 is displayed. In the database, the information included in the item may be configured to be output by the output unit 32 to a display device or an audio output device.
If the display device is a liquid crystal monitor, the operation unit 43 may be a touch panel laminated on the liquid crystal monitor, but is not limited to this.

The first mobile terminal 3 may be headphones, a headset with a microphone, a smart phone or a smart watch, or goggles with a display device (monitor).

[1.5 Configuration of Second Mobile Terminal]
FIG. 5 is a functional block diagram of the second mobile terminal 4. As shown in FIG. The second mobile terminal 4 includes a communication section 41 , an output section 42 and an operation section 43 .

The communication unit 41 is an interface used by the second mobile terminal 4 to transmit and receive various information. More specifically, the communication unit 41 is configured to transmit the ID of the second mobile terminal 4 and information related to the operation of the second mobile terminal 4 using the operation unit 43 described later to the information display device 2. is an element.

The output unit 42 is a component for the second mobile terminal 4 to output the content acquired from the information output device 1 . More specifically, when the user of the second mobile terminal 4 views content acquired from the information output device 1 by the second mobile terminal 4 itself without using the information display device 2, the output unit 42 outputs the content to output When the content is visual information such as movies and still images, the output unit 32 outputs the content to a display device (not shown). Alternatively, if the content is auditory information such as music or voice, the output unit 32 outputs the content to an audio output device such as an intercom, a headset, headphones, earphones, speakers, or the like.
Further, the output unit 42 may output the details of operations performed by the operation unit 43, which will be described later, to the display device or audio output device described above.

The operation unit 43 is a device used by the user of the second mobile terminal 4 to operate the second mobile terminal 4 . In particular, the customer who is the user of the second mobile terminal 4 enters an email address for registering or authenticating the customer on the information display device 2, displays it on the information display device 2 or the second mobile terminal 4, Alternatively, the operation unit 43 is used to operate the contents to be output. If the display device is a liquid crystal monitor, the operation unit 43 may be a touch panel laminated on the liquid crystal monitor, but is not limited to this.

Note that the second mobile terminal 4 may be a smart phone or a smart watch.

[2 Operation of Embodiment]
[2.1 Operation when outputting contents]
FIG. 6 is a flowchart relating to an operation example when the information output device 1 outputs content to the information display device 2. As shown in FIG. The operation example will be described below with reference to FIG.

In step S1, the information output device 1 (interest information acquisition unit 103) acquires interest information.

In step S2, the information output device 1 (operation history acquisition unit 105) acquires an operation history.

In step S3, the information output device 1 (content output unit 108) outputs a list of content to the information display device 2 based on the hobby information and the operation history.

In step S4, the information display device 2 (display unit 23) displays a list of contents.

In step S<b>5 , the information display device 2 (operation information acquisition unit 221 ) acquires information related to the operation for selecting content from the content list, and outputs the information to the information output device 1 .

In step S<b>6 , the information output device 1 (content output unit 108 ) outputs content to the information display device 2 based on the information related to the operation acquired from the information display device 2 .

In step S<b>7 , the information display device 2 (output section 222 ) outputs the content to the display section 23 or the speaker 24 . After that, all processing ends.

FIG. 7 is a flow chart relating to an operation example when the information output device 1 outputs content to the second mobile terminal 4 . The operation example will be described below with reference to FIG.

In step S11, the information output device 1 (hobby/interest information acquisition unit 103) acquires hobby/interest information.

In step S12, the information output device 1 (operation history acquisition unit 105) acquires an operation history.

In step S13, the information output device 1 (content output unit 108) outputs a list of contents to the second mobile terminal 4 based on the hobby/taste information and the operation history.

In step S14, the second portable terminal 4 (output unit 42) displays a list of contents on a display device (not shown).

In step S<b>15 , the second portable terminal 4 (operation unit 43 ) acquires information related to the operation for selecting content from the content list, and outputs the information to the information output device 1 .

In step S<b>16 , the information output device 1 (content output unit 108 ) outputs content to the second mobile terminal 4 based on the information related to the operation acquired from the second mobile terminal 4 .

In step S17, the second portable terminal 4 (output unit 42) outputs the content to a display device (not shown). After that, all processing ends.

[2.2 Operation when product information is output]
FIG. 8 is a flow chart relating to an operation example when the information output device 1 outputs product information to the first mobile terminal 3 . The operation example will be described below with reference to FIG.

In step S21, the information output device 1 (interest information acquisition unit 103) acquires interest information.

In step S22, the information output device 1 (operation history acquisition unit 105) acquires an operation history.

In step S23, the information output device 1 (control unit 10) acquires the time since a specific operation.

In step S24, the information output device 1 (merchandise information output unit 109) outputs merchandise information to the first portable terminal 3 based on the hobby/taste information, the operation history, and the time since the specific operation.

In step S<b>25 , the first mobile terminal 3 (output unit 32 ) outputs product information to the display device or speaker of the first mobile terminal 3 .

In step S26, when the information output device 1 (control unit 10) acquires an operation for outputting the product information from the first mobile terminal 3 within a predetermined time (S26: YES), the process proceeds to step Move to S27. If the information output device 1 (control unit 10) has not acquired the above operation within the predetermined time (S26: NO), all the processes are terminated.

In step S<b>27 , the information output device 1 (product information output unit 109 ) outputs product information to the information display device 2 .

In step S28, the information display device 2 (output unit 222) outputs product information to the display unit 23 or the speaker 24. FIG. Thereafter, the information display device 2 (display unit 23) displays moving images, still images, and character information as product information. Alternatively, the information display device 2 (speaker 24) outputs sound as product information. This completes all the processing.

It should be noted that, if "NO" in step S26, all the processing is terminated. You can tell.
[2.3 Operation when outputting service information]
FIG. 9 is a flow chart relating to an operation example when the information output device 1 outputs service information to the first mobile terminal 3 . The operation example will be described below with reference to FIG.

In step S31, the information output device 1 (interest information acquisition unit 103) acquires interest information.

In step S32, the information output device 1 (operation history acquisition unit 105) acquires the operation history.

In step S33, the information output device 1 (control unit 10) acquires the time since a specific operation.

In step S34, the information output device 1 (service information output unit 110) outputs service information to the first mobile terminal 3 based on the hobby/taste information, the operation history, and the time since the specific operation.

In step S<b>35 , the first mobile terminal 3 (output unit 32 ) outputs service information to the display device or speaker of the first mobile terminal 3 .

In step S36, if the information output device 1 (control unit 10) acquires an operation to output the service information to the information display device 2 from the first mobile terminal 3 within a predetermined time (S36: YES) , the process proceeds to step S38. If the information output device 1 (control unit 10) has not acquired the above operation within the predetermined time (S36: NO), all the processes are terminated.

In step S<b>37 , the information output device 1 (service information output unit 110 ) outputs product information to the information display device 2 .

In step S<b>38 , the information display device 2 (output unit 222 ) outputs service information to the display unit 23 or speaker 24 . Thereafter, the information display device 2 (display unit 23) displays moving images, still images, and character information as service information. Alternatively, the information display device 2 (speaker 24) outputs sound as service information. This completes all the processing.

If "NO" in step S36, all the processing is terminated. You can tell.

[2.4 Operation at the time of conversation content output]
FIG. 10 is a flowchart relating to an operation example when the information output device 1 outputs conversation content to the first mobile terminal 3 . The operation example will be described below with reference to FIG.

In step S<b>41 , the information output device 1 (control unit 10 ) acquires product information output by the product information output unit 109 or service information output by the service information output unit 110 .

In step S42, the information output device 1 (conversation content output unit 111) outputs the conversation content to the first mobile terminal 3 based on the above product information or service information.

In step S<b>43 , the first mobile terminal 3 (output unit 32 ) outputs the content of the conversation to the display device or speaker of the first mobile terminal 3 .

[3 Effects of Embodiment]
An information processing system 100 according to the present embodiment is an information processing system 100 that processes information to be presented to a customer, and includes an information output device 1 that outputs the above information and an information display device 2 that displays the above information. The information output device 1 includes a product information storage unit for storing product information to be presented to the customer, a hobby/taste information acquisition unit 103 for acquiring the customer's taste/taste information, and an information display device 2 for operation by the customer. An operation history acquisition unit 105 for acquiring history and a product information output unit 109 for outputting product information at a predetermined timing based on the hobby information and the operation history.

As a result, it is possible to provide product information to each customer at a timing appropriate for each customer, while taking into consideration the tastes and preferences of each customer.
In addition, a store clerk at a commercial facility in which the information processing system 100 is installed can use product information as a starting point for conversation with customers, and by extension, it is possible to increase the repeat rate of customers visiting the commercial facility. .

In addition, the information output device 1 further includes a timer 106 that measures the time since the customer started using the information processing system 100 and/or the time since the customer operated the information processing system 100, and the product information output unit 109 further includes: Based on the result of measurement by the timer 106, product information may be output at a predetermined timing.

This makes it possible to provide product information based on the time since the information processing system 100 was started to be used and/or the time after the operation was performed.

Also, the product information output unit 109 may output product information to the information display device 2 .

As a result, it becomes possible to grasp product information using the information display device 2 .

The information processing system 100 may further include a first mobile terminal 3 that outputs product information output from the information output device 1 .

As a result, it becomes possible to grasp product information using the first mobile terminal 3 .

The information output device 1 also includes a conversation content storage unit that stores the content of the conversation that the user of the information processing system 100 develops with the customer, and a conversation that outputs the content of the conversation to the first mobile terminal based on the product information. A content output unit 111 may be further provided.

As a result, the user of the information processing system 100 can smoothly carry out the sales pitch of the product.

The information output device 1 also includes a service information storage unit for storing information on services provided to customers, and a service information output unit for outputting service information to the first portable terminal 3 based on hobby/taste information and operation history. A unit 110 may also be provided.

As a result, it is possible to provide service information to each customer at an appropriate timing for each customer, while taking into consideration the tastes and preferences of each customer.

Further, the service information output unit 110 may output service information to the information display device 2 .

This makes it possible to grasp the service information using the information display device 2 .

Further, the conversation content output unit 111 may output the content of the conversation to the first mobile terminal 3 based on the service information.

This enables the user of the information processing system 100 to smoothly carry out the sales pitch of the above service.

The information output device 1 further includes a content storage unit for storing content to be viewed by the customer, and a content output unit 108 for outputting the content to the information display device 2 based on the interest information and operation history. good too.

This allows the customer to view various contents using the information display device 2 .

The information output device 1 further includes an appreciation history acquisition unit 107 that acquires a history of content appreciation by the customer. good.

This makes it possible to output product information, service information, content, and conversation details based on the customer's viewing history of content.

The information processing system 100 may further include a second mobile terminal 4 that operates the information display device 2 .

This makes it possible to remotely control the information display device 2 .

[4 Examples]
An embodiment using the above information processing system 100 will be described below with reference to FIGS. 11, 12, and 13A to 13D. In the following embodiments, a case where the information processing system 100 is used in a beauty salon will be described as an example.

[4.1 Screen Transition in Information Display Device]
FIG. 11 shows an example of screen transition for displaying content in the information display device 2 . Screen transitions in the information display device 2 will be described below with reference to FIG. 11 .

First, as shown in (a), by asking a plurality of questions to the customer, information on tastes and preferences is acquired.

Next, as shown in (b), customer information is registered by using one or more of the customer's e-mail address, smart phone ID, face information, and fingerprint information. Alternatively, the customer is authenticated by using any one or more of them.

Next, as shown in (c), the content list is displayed on the top page in a state optimized to some extent based on the customer's taste information and, in some cases, the operation history.

Then, as shown in (d), the customer continues to use the content.

Thereby, as shown in (e), the content list displayed on the top page of the information display device 2 is further optimized.

Finally, as shown in (f), the customer finishes using the information display device 2, and the logout screen is displayed on the information display device 2. FIG.

[4.2 Conversation development flow and its example]
FIGS. 12 and 13A to 13D show a flow of conversation development by a store clerk at a commercial facility where the information processing system 100 is installed, and an example thereof. First, the conversation development flow will be described with reference to FIG. Note that the flow of FIG. 12 assumes that output of product information by the product information output unit 109 or output of service information by the service information output unit 110 has already been completed. Based on the product information or service information, the conversation content output unit 111 extracts the conversation content linked to the product or service from the conversation content database 126 and outputs it to the first mobile terminal 3 .

[4.2.1 Conversation development flow]
In step S51, the store clerk softens the atmosphere of the place by talking in accordance with the customer's hobbies and tastes. This "conversation in line with hobbies/preferences" is based on the conversation content including product information, service information, and customer information (particularly, hobby/preference information) output to the first mobile terminal 3 by the conversation content output unit 111. implement.

At step S52, the salesclerk understands the customer's concerns from the customer information output at step S51 by the conversation content output unit 111, and promotes hearing.

In step S53, the store clerk casually gives advice to the customer.

At step S54, the store clerk proposes a solution to the customer.

In step S<b>55 , the store clerk introduces the product or service of the store based on the product information or service information output to the first mobile terminal 3 by the conversation content output unit 111 .

That is, in the flow shown in FIG. 12, the store clerk outputs these information based on the hobby/taste information as the starting point of the conversation and the product information or service information as the goal point of the conversation, which are output by the conversation content output unit 111. Continuing the conversation to bridge the gap. However, this is an example and is not limited to this. For example, the conversation content database 126 may be a network database that links the words spoken by the clerk to the customer, multiple examples of the customer's responses to those words, and finally the product or service to be introduced to the customer. good. In this case, the conversation content output unit 111 may output the conversation at each node of the mesh database to the first mobile terminal 3 in all steps S51 to S55.

Next, with reference to FIGS. 13A to 13D, an example of conversation development by a clerk at a commercial facility where the information processing system 100 is installed will be described.

[4.2.2 Deployment example 1]
In step S51a of FIG. 13A, the store clerk comprehends that the customer likes surfing and often goes to the beach as hobby information.

In step S52a, the store clerk recognizes that the customer's hair is damaged by sea water as recognition of the trouble, and speaks to the customer to that effect.

In step S53a, the store clerk advises the customer to use a shampoo capable of repairing UV damage as appropriate advice.

In step S54a, the store clerk proposes to the customer, as a solution, to take care of the hair cuticle with naturally-derived ingredients.

In step S55a, the store clerk introduces the shampoo of the store to the customer.

In step S56a, the store clerk uses the information display device 2 to show the customer a moving image of how to use the shampoo, its merits, and the like.

[4.2.3 Deployment Example 2]
In step S51b of FIG. 13B, the store clerk comprehends that the customer is a career woman and works until night as hobby/taste information.

In step S52b, the store clerk understands that the hairstyle does not last if he/she is working overtime as recognition of his trouble, and speaks to that effect to the customer.

In step S53b, the store clerk gives appropriate advice to use a styling agent capable of keeping the hairstyle for a long time.

In step S54b, the store clerk suggests to the customer, as a solution, that the advised styling agent should be used to moisten the hair and keep it in a tight bun to reduce damage to the hair.

In step S55b, the store clerk introduces the customer to the styling product of the store.

In step S56b, the store clerk uses the information display device 2 to show the customer a moving image of how to use the styling agent, its merits, and the like.

[4.2.4 Deployment Example 3]
In step S51c of FIG. 13C, the store clerk comprehends that the customer is raising a child immediately after childbirth as hobby/taste information.

In step S52c, the store clerk recognizes that the customer is under stress as recognition of the trouble, and speaks to that effect to the customer.

In step S53c, the store clerk recommends a massage that can relieve stress as appropriate advice.

In step S54c, the store clerk proposes to the customer, as a solution, to support health and beauty with personal care according to the constitution and skin quality through massage.

In step S55c, the store clerk introduces the head spa of its own store to the customer.

In step S56c, the store clerk uses the information display device 2 to show the customer a moving image of how to perform a head spa, the merits, and the like.

[4.2.5 Deployment Example 4]
In step S51d of FIG. 13D, the store clerk understands that the customer is looking for a lover as hobby information.

In step S52d, the store clerk understands that the customer wants to make his/her hand look neat as recognition of the trouble, and speaks to that effect to the customer.

In step S53d, the store clerk advises selection of a color that matches the skin and fingertips as appropriate advice.

In step S54d, the store clerk proposes to the customer, as a solution, a highly original design, a color combination that makes the skin look beautiful, and a color that matches the clothes and shoes.

In step S55d, the store clerk introduces the nail care of the store to the customer.

In step S56d, the store clerk uses the information display device 2 to show the customer a moving image of how to receive nail care, benefits, and the like.

[5 Modifications]
Although the above-described embodiments are preferred embodiments of the present invention, they are not intended to limit the scope of the present invention to the above-described embodiments. can be implemented.

For example, after the information output device 1 authenticates the customer, the information output device 1 may output the customer information to the first portable terminal 3 within a predetermined period of time. For example, the information output device 1 outputs the customer information to the first mobile terminal 3 within a time period from when the information output device 1 authenticates the customer to when the customer starts viewing the content on the information display device 2. may

Further, the information processing system 100 may be configured to output useful information from the information output device 1 to the second portable terminal 4 by referring to various data stored in the information output device 1 . For example, if the customer information database 122 of the information output device 1 stores the title of a specific movie, when a clerk of a commercial facility where the information processing system 100 is installed obtains a coupon for the movie, The second mobile terminal 4 of the customer whose movie title is stored in the customer information database 122 may be notified of the gift of the complimentary ticket. Alternatively, if a specific product name is stored in the customer information database 122 of the information output device 1, when a clerk at a commercial facility in which the information processing system 100 is installed obtains a sample of the product, The second mobile terminal 4 of the customer whose product name is stored in the customer information database 122 may be notified that the free sample will be presented.

Further, for example, the user of the second mobile terminal 4 who is a customer of the commercial facility where the information processing system 100 is installed may request that the clerk of the commercial facility not talk to the constituent equipment of the information processing system 100. or orally, music may be output from the second mobile terminal 4 as BGM. In this case, the user listens to the BGM through the speaker of the second mobile terminal 4 or headphones connected to the second mobile terminal 4 .

Each component included in the information processing system 100 described above can be realized by hardware, software, or a combination thereof. Further, the control method performed by cooperation of each component included in the information processing system 100 can also be realized by hardware, software, or a combination thereof. Here, "implemented by software" means implemented by a computer reading and executing a program.

The program can be stored and delivered to the computer using various types of non-transitory computer readable medium. Non-transitory computer-readable media include various types of tangible storage media. Examples of non-transitory computer-readable media include magnetic recording media (eg, flexible discs, magnetic tapes, hard disk drives), magneto-optical recording media (eg, magneto-optical discs), CD-ROMs (Read Only Memory), CD- R, CD-R/W, semiconductor memory (e.g., mask ROM, PROM (programmable ROM), EPROM (erasable PROM), flash ROM, RAM). Programs may also be stored on various types of temporary computer readable media. (transitory computer readable medium) Examples of transitory computer readable media include electrical signals, optical signals, and electromagnetic waves Transitory computer readable media include electrical wires and optical fibers, etc. The program can be delivered to the computer via a wired or wireless communication path.

1 information output device 2 information display device 3 first portable terminal 4 second portable terminal 10 control unit 12 storage unit 13 communication unit 100 information processing system 101 customer registration unit 102 authentication unit 103 hobby/taste information acquisition unit 104 sensor information acquisition unit 105 Operation history acquisition unit 106 Clock unit 107 Viewing history acquisition unit 108 Content output unit 109 Product information output unit 110 Service information output unit 111 Conversation content output unit 121 Question information database 122 Customer information database 123 Content database 124 Product information database 125 Service information database 126 conversation content database

Claims (11)

An information processing system for processing information presented to customers,
an information output device that outputs the information;
and an information display device that displays the information,
The information output device is
a product information storage unit that stores information on products to be presented to the customer;
a hobby/taste information acquisition unit that acquires the customer's taste/taste information;
an operation history acquisition unit that acquires a history of operations of the information display device by the customer;
An information processing system, comprising: a product information output unit that outputs information on the product at a predetermined timing based on the hobby/taste information and the operation history.
The information output device is
Further comprising a timer that measures the time since the customer started using the information processing system and/or the time after the operation,
2. The information processing system according to claim 1, wherein said product information output unit outputs said product information at a predetermined timing based on the result of measurement by said clock unit.
3. The information processing system according to claim 1, wherein said product information output unit outputs information on said product to said information display device.
4. The information processing system according to any one of claims 1 to 3, further comprising a first mobile terminal for outputting the product information output from the information output device.
The information output device is
a conversation content storage unit that stores the content of a conversation that a user of the information processing system develops with the customer;
5. The information processing system according to claim 4, further comprising a conversation content output unit that outputs the content of said conversation to said first mobile terminal based on said product information.
The information output device is
a service information storage unit that stores information on services provided to the customer;
6. The information processing system according to claim 5, further comprising a service information output unit that outputs information of said service to said first mobile terminal based on said hobby information and said history of operations.
7. The information processing system according to claim 6, wherein said service information output unit outputs information of said service to said information display device.
8. The information processing system according to claim 7, wherein said conversation content output unit outputs the content of said conversation to said first mobile terminal based on said service information.
The information output device is
a content storage unit for storing content to be viewed by the customer;
9. The information processing system according to any one of claims 1 to 8, further comprising a content output unit that outputs the content to the information display device based on the hobby information and the operation history.
The information output device further includes a viewing history acquisition unit that acquires a history of viewing of the content by the customer,
10. The information processing system according to claim 9, wherein said hobby/interest information acquiring unit acquires hobby/interest information based on said viewing history.
The information processing system according to any one of claims 1 to 10, further comprising a second mobile terminal that operates said information display device.

Images