JP2022101426A - Information processing apparatus, information processing method, and information processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processing apparatus configured to evaluate cleaning of a facility, an information processing method, and an information processing program.

SOLUTION: In an information processing system 1 comprising a first terminal 10, a second terminal 20, and an information processing apparatus 30, a control unit 31 of the information processing apparatus 30 includes: a first acquisition unit 34 which acquires first image information on an image before cleaning of a first facility and second image information on an image after cleaning of the first facility; an evaluation unit 35 which evaluates the cleaning of the first facility on the basis of a learning model which has learned in advance, images before cleaning of a facility, images after cleaning of the facility, and evaluations on the cleaning, and each of images of first and second image information acquired by the first acquisition unit 34; and an output control unit 40 which performs control to output the evaluation made by the evaluation unit 35.

SELECTED DRAWING: Figure 2

COPYRIGHT: (C)2022,JPO&INPIT

Description

The present invention relates to an information processing apparatus, an information processing method and an information processing program.

Traditionally, various facilities have been cleaned regularly or irregularly. In this case, the manager who manages the facility may request the employees of an outside contractor to clean the facility. For example, an outside contractor may send a cleaning report (cleaning report) to the manager when an employee cleans the facility. Based on the cleaning report, the manager knows that the facility has been cleaned and confirms that the facility has been properly cleaned.

By the way, as a technique for evaluating facility cleaning, there is a technique described in Patent Document 1. The technique described in Patent Document 1 acquires the movement of the cleaning tool captured in the shooting range by using the camera arranged in the facility, and evaluates the cleaning of the facility according to the change in the movement.

Japanese Unexamined Patent Publication No. 2016-149024

However, the technique described in Patent Document 1 evaluates cleaning using a camera arranged in a facility, but cannot evaluate cleaning when a camera is not arranged in a facility.

An object of the present invention is to provide an information processing device, an information processing method, and an information processing program capable of performing an evaluation regarding cleaning of a facility.

The information processing apparatus of one aspect includes a first acquisition unit for acquiring first image information regarding an image before cleaning of the first facility and second image information regarding an image after cleaning of the first facility, and cleaning of the facility. The first facility is based on the learning model in which the previous image, the image after cleaning of the facility, and the evaluation related to cleaning are learned in advance, and the images of the first image information and the second image information acquired by the first acquisition unit. It is provided with an evaluation unit that evaluates the cleaning of the unit and an output control unit that controls the evaluation by the evaluation unit to be output.

In the information processing apparatus of one aspect, the first acquisition unit acquires satisfaction information regarding the satisfaction level of cleaning of the first facility from the first terminal used by the manager of the first facility, and the evaluation unit first. The learning model may be recreated based on the image information, the second image information, and the satisfaction level information.

One aspect of the information processing device is a first reception unit that receives cleaning information regarding a request for cleaning of the first facility from a first terminal used by an administrator who manages the first facility, and a cleaning staff who cleans the first facility. The output control unit is provided with a second reception unit that receives desired information requesting cleaning of the first facility from the second terminal used by the output control unit, based on the cleaning information received by the first reception unit. The request information for requesting cleaning of the first facility is transmitted to the second terminal that has transmitted the desired information received by the department, and the first acquisition unit receives the first image information and the second image information from the second terminal. It may be acquired.

The information processing device of one aspect is the first based on the second acquisition unit that acquires the charge information regarding a plurality of cleaning charges in the first area where the first facility is located and the charge information acquired by the second acquisition unit. An output control unit is provided with an estimation unit that estimates the cleaning charge of the area and obtains the estimated cleaning charge, and a specific unit that specifies the cleaning charge of the first area based on the estimated cleaning charge estimated by the estimation unit. May be controlled to output the cleaning fee specified by the specific unit.

In one aspect of the information processing apparatus, the output control unit is presented from the first terminal used by the administrator who manages the first facility, and is the first choice that the administrator desires when requesting cleaning of the first facility. The charge and the cleaning charge specified by the specific unit may be controlled to be displayed on the display unit of the second terminal used by the cleaning staff who wishes to clean the first facility.

One aspect of the information processing device acquires the first charge information regarding the first desired charge desired by the administrator when requesting the cleaning of the first facility from the first terminal used by the administrator who manages the first facility. At the same time, the third acquisition unit acquires the second charge information regarding the second desired charge when the cleaner wants to clean the first facility from the second terminal used by the cleaner who wants to clean the first facility. The output control unit presents the second desired charge when the first desired charge based on the first charge information acquired by the third acquisition unit and the second desired charge based on the second charge information correspond to each other. Request information for requesting cleaning of the first facility may be transmitted to the second terminal of the cleaning staff.

In one aspect of the information processing method, the computer obtains the first image information regarding the image before cleaning of the first facility and the second image information regarding the image after cleaning of the first facility, and the first acquisition step. Based on the image before cleaning the facility, the image after cleaning the facility, the learning model in which the evaluation related to cleaning was learned in advance, and the images of the first image information and the second image information acquired in the first acquisition step, respectively. An evaluation step for evaluating the cleaning of the first facility and an output control step for controlling the output of the evaluation by the evaluation step are executed.

One aspect of the information processing program includes a first acquisition function for acquiring a first image information regarding an image before cleaning of the first facility and a second image information regarding an image after cleaning of the first facility to a computer. Based on the image before cleaning the facility, the image after cleaning the facility, the learning model in which the evaluation related to cleaning was learned in advance, and the images of the first image information and the second image information acquired by the first acquisition function, respectively. The evaluation function for evaluating the cleaning of the first facility and the output control function for controlling the output of the evaluation by the evaluation function are realized.

The information processing apparatus of one aspect acquires the first image information regarding the image before cleaning of the first facility and the second image information regarding the image after cleaning of the first facility, and the learning model learned in advance and the first. Based on the image information and each image of the second image information, the cleaning of the first facility is evaluated and output. Thereby, the information processing apparatus of one aspect can evaluate the cleaning of the facility.
Further, the information processing method and the information processing program of one aspect can exert the same effect as the information processing apparatus of one aspect described above.

It is a figure for demonstrating the information processing apparatus which concerns on one Embodiment. It is a block diagram for demonstrating the information processing apparatus which concerns on one Embodiment. It is a figure for demonstrating the image based on each of the 1st image information and the 2nd image information. It is a figure for demonstrating an example of a screen in the case of displaying a plurality of cleaning charges of a 1st area and an estimated cleaning charge on a display unit. It is a 1st flowchart explaining the information processing method which concerns on one Embodiment. It is a 2nd flowchart explaining the information processing method which concerns on one Embodiment.

An embodiment of the present invention will be described.
Although the wording of "information" is used in this specification, the wording of "information" can be paraphrased as "data", and the wording of "data" can be paraphrased as "information".

First, the outline of the information processing apparatus 30 will be described.
FIG. 1 is a diagram for explaining an information processing system 1 according to an embodiment.

The information processing system 1 includes a first terminal 10, a second terminal 20, and an information processing device 30.
The information processing apparatus 30 receives a request for cleaning the facility from a manager (first terminal 10) who manages the facility (first facility 100), and makes one or more cleaning requests (second terminal 20) for the cleaning request. ). When the information processing device 30 receives an application for cleaning from a cleaning staff (a person who wishes to clean the facility) for the disclosure, the information processing device 30 requests the cleaning staff (second terminal 20) to perform cleaning. .. In this case, when the information processing apparatus 30 receives an application for cleaning from a plurality of cleaning staff, the information processing apparatus 30 may request a person selected from the plurality of cleaning staff to clean the first facility 100.

For example, the cleaning staff uses the second terminal 20 or the like to take a picture of the cleaning place before cleaning the first facility 100 and after cleaning the first facility 100, and the photographed image is used as an information processing device 30. Send to. The information processing apparatus 30 uses the second terminal 20 to provide first image information as image information before cleaning the first facility 100 and second image information as image information after cleaning the first facility 100. Get from. The image may be a still image or a moving image.

The information processing apparatus 30 acquires a learning model generated by learning a plurality of images before cleaning various facilities, images after cleaning the various facilities, and evaluation after cleaning. ..
The information processing apparatus 30 uses the learning model, the image based on the first image information, and the image based on the second image information to evaluate the cleaning of the first facility 100. The information processing apparatus 30 may transmit the evaluation result to the first terminal 10 or the second terminal 20.

Here, the information processing device 30 may be a computer (for example, a server, a desktop, a laptop, a tablet, a smartphone, etc.). Further, the first terminal 10 may be, for example, a server, a desktop, a laptop, a tablet, a smartphone, or the like. The second terminal 20 may be, for example, a laptop, a tablet, a smartphone, or the like.

Next, the information processing apparatus 30 will be described in detail.
FIG. 2 is a block diagram for explaining the information processing apparatus 30 according to the embodiment.
The information processing device 30 includes a communication unit 41, a storage unit 42, a display unit 43, a first reception unit 32, a second reception unit 33, a first acquisition unit 34, an evaluation unit 35, a second acquisition unit 36, and an estimation unit 37. It includes a specific unit 38, a third acquisition unit 39, and an output control unit 40. The communication unit 41, the storage unit 42, and the display unit 43 may be an embodiment of the "output unit" of the information processing device 30. The first reception unit 32, the second reception unit 33, the first acquisition unit 34, the evaluation unit 35, the second acquisition unit 36, the estimation unit 37, the specific unit 38, the third acquisition unit 39, and the output control unit 40 are information processing. It may be realized as one function of the control unit 31 (for example, an arithmetic processing device or the like) of the device 30.

The communication unit 41 communicates with an external terminal. For example, the communication unit 41 can send and receive information to and from the first terminal 10. Further, for example, the communication unit 41 can send and receive information to and from the second terminal 20.
The communication unit 41 transmits various information to the outside of the information processing device 30 (for example, the first terminal 10, the second terminal 20, an external server (not shown), etc.) based on the control of the output control unit 40 described later. You may send it.

The storage unit 42 stores various information and programs.
The storage unit 42 stores, for example, a learning model generated by learning a plurality of images before cleaning various facilities, images after cleaning the various facilities, and evaluation after cleaning. You may. For example, the control unit 31 of the information processing apparatus 30 may generate the learning model described above and store it in the storage unit 42. Alternatively, for example, the information processing apparatus 30 may acquire an externally generated learning model via the communication unit 41 and store it in the storage unit 42.
The storage unit 42 may store various information based on the control of the output control unit 40 described later.

The display unit 43 can display, for example, characters, symbols, images, and the like.
As an example, the display unit 43 can display an image based on the first image information and an image based on the second image information. In this case, the display unit 43 may display the image based on the first image information and the image based on the second image information side by side on one screen.
Further, the display unit 43 may display characters, symbols, images, and the like based on various information based on the control of the output control unit 40 described later.

The first reception unit 32 receives cleaning information regarding a request for cleaning the first facility 100 from the first terminal 10 used by the manager who manages the first facility 100. The cleaning information is information for requesting cleaning of the first facility 100. The cleaning information includes, for example, the address and name of the first facility 100, the location of the first facility 100 to be cleaned (for example, a room, a corridor, stairs, an entrance, etc.), the date and time of cleaning, and the content of cleaning (for example). For example, information such as sweeping, wiping and inspection) may be included. Further, the cleaning information may include first charge information regarding a cleaning charge (first desired charge) desired by the administrator when requesting cleaning of the first facility 100, which will be described later. The first desired fee may be, for example, the labor cost paid by the manager to the cleaning staff.

When the information processing apparatus 30 receives the cleaning information by the first reception unit 32, for example, based on the control of the output control unit 40 described later, the information processing apparatus 30 requests one or a plurality of cleaning staff to clean the first facility 100. The job offer regarding the cleaning of the first facility 100 is open to the public. The second reception unit 33 receives the desired information indicating that the job is applied from the second terminal 20 in response to the disclosure.
That is, the second reception unit 33 receives desired information requesting cleaning of the first facility 100 from the second terminal 20 used by the cleaning staff who cleans the first facility 100. The desired information is information regarding a cleaning application for cleaning the first facility 100. The desired information may include information regarding a reward amount (second desired charge) desired by the cleaning staff when cleaning the first facility 100, which will be described later.

When the information processing apparatus 30 requests a cleaning staff to clean the first facility 100 according to the desired information received by the second reception unit 33, the information processing apparatus 30 transmits the desired information based on the control of the output control unit 40 described later. Request information for requesting cleaning of the first facility 100 is transmitted to the second terminal 20. When the information processing apparatus 30 issues a job offer for cleaning the first facility 100 by a plurality of people, the information processing apparatus 30 may transmit the request information to a plurality of cleaning staff (second terminal 20).

Further, when the administrator wishes to clean the first facility 100 by a predetermined number of cleaners, the information processing apparatus 30 receives desired information from the cleaners (second terminal 20) exceeding the predetermined number. , The request information may be transmitted to the cleaning staff (second terminal 20) selected from the cleaning staff exceeding a predetermined number. In this case, the information processing apparatus 30 presents a charge equal to or less than the first desired charge and the lowest second desired charge among the plurality of second desired charges, based on the control of the output control unit 40 described later. Request information for requesting cleaning of the first facility 100 may be transmitted to the second terminal 20 of the cleaning staff.
In addition to the above example, the information processing apparatus 30 may select a cleaning member according to the evaluation of the cleaning member, the order in which cleaning is desired (first-come-first-served basis), and arbitrary (random) selection.

By displaying the image based on the request information on the display unit 21 of the own machine, the second terminal 20 can make the cleaning staff know that the cleaning request for the first facility 100 has been received. The cleaning staff thereby cleans the first facility 100.

The first acquisition unit 34 may acquire the first image information and the second image information from the second terminal 20. That is, the first acquisition unit 34 acquires the first image information regarding the image before cleaning of the first facility 100 and the second image information regarding the image after cleaning of the first facility 100. For example, the first acquisition unit 34 acquires the first image information and the second image information from the second terminal 20 via the communication unit 41.
For example, the cleaning staff uses a camera unit (not shown) arranged in the second terminal 20 or the like to take a picture of the state before cleaning of the requested cleaning portion of the first facility 100 and to clean the cleaning portion. Take a picture of the condition of the cleaning area after finishing. For example, the second terminal 20 is an information processing device that captures an image (first image information) of the state before cleaning of the cleaning portion and an image (second image information) of the state after cleaning of the cleaning portion. Send to 30.
The first acquisition unit 34 acquires the first image information and the second image information transmitted from the second terminal 20.

FIG. 3 is a diagram for explaining an image based on each of the first image information and the second image information.
As an example shown in FIG. 3, the image based on the first image information is an image taken before cleaning the first facility 100, and dust 200 and the like are dropped in the first facility 100. Further, the image based on the second image information is an image taken after cleaning the first facility 100, and dust and the like are not dropped by the cleaning.

The image based on the first image information and the image based on the second image information may be, for example, images taken at the same cleaning location, and the angles of view and the like may not completely match, and the same cleaning location may be used. The direction in which the image is taken may differ between before and after cleaning.

The second terminal 20 may transmit, for example, the first image information and the second image information to a server (not shown) outside the information processing apparatus 30. In this case, the first acquisition unit 34 may acquire the first image information and the second image information from the server via the communication unit 41 at a predetermined timing.

Further, the first acquisition unit 34 may acquire satisfaction information from the first terminal 10. That is, as will be described later, the evaluation unit 35 evaluates the cleaning of the first facility 100, and the evaluation result is transmitted to the outside (for example, the first terminal 10 or the like) based on the control of the output control unit 40. In this case, the first acquisition unit 34 acquires satisfaction information from the first terminal 10 used by the manager of the first facility 100. The satisfaction level information is information regarding the satisfaction level of cleaning of the first facility 100. For example, the administrator who uses the first terminal 10 can confirm the first facility 100 after cleaning, and confirm the image based on the first image information and the second image information, and the like. Accordingly, the cleaning performed in the first facility 100 is evaluated. The first terminal 10 transmits the cleaning evaluation to the information processing apparatus 30 as the administrator's satisfaction level (satisfaction level information) regarding the cleaning in response to the input of the cleaning evaluation by the administrator. The first acquisition unit 34 acquires the satisfaction information transmitted from the first terminal 10 via the communication unit 41. Satisfaction may be expressed in predetermined stages (for example, 5 stages, etc.) or evaluated in terms of points.

The evaluation unit 35 evaluates the cleaning of the first facility 100 based on the learning model and the images of the first image information and the second image information acquired by the first acquisition unit 34.
The learning model is a model in which the image before cleaning the facility, the image after cleaning the facility, and the evaluation regarding cleaning are learned in advance. In addition to the above example, the learning model includes the cleaning contents when cleaning the facility, the fee for cleaning the facility, the evaluation and experience of the cleaning staff who cleaned the facility, the area where the facility is located, and the construction of the facility. It may be a model in which the number of years or the like is learned in advance. The facility of the image used for learning may be different from the first facility 100, and may be various facilities. The image may be an image of a part of the facility. As an example, the image may be an image of a place to be cleaned (for example, a room, a corridor, a staircase, an entrance / exit, etc.). The image may be an image taken before cleaning the cleaning place of the facility and an image taken after cleaning the cleaning place. The image taken before cleaning the same cleaning place and the image taken after cleaning may be, for example, an image taken at the same cleaning place, and the angles of view and the like do not have to be exactly the same, and the same cleaning is performed. The direction in which the part is photographed may be different between before and after cleaning. The evaluation regarding cleaning may be an evaluation corresponding to the images taken before and after cleaning the cleaning portion. That is, the evaluation regarding cleaning is, for example, when cleaning B is performed at cleaning location A, an image is generated before cleaning B, and an image is generated after cleaning B, at the cleaning location A. It may be an evaluation regarding cleaning B. The evaluation regarding cleaning may be various evaluations including, for example, a multi-step evaluation. An example of the evaluation may be a good, moderately good, normal, slightly bad, bad, etc. evaluation, or may be an evaluation based on a score.
For example, the control unit 31 generates a learning model by learning a plurality of images before cleaning the facility, images after cleaning the facility, and evaluations related to cleaning in advance. Further, the information processing apparatus 30 may acquire an externally generated learning model.
The evaluation unit 35 is photographed after cleaning the above-mentioned learning model, the image (first image information) taken before cleaning the cleaning part of the first facility 100, and the cleaning part of the first facility 100. Based on the image (second image information), the cleaning of the cleaning portion of the first facility 100 is evaluated.

As described above, the image based on the first image information and the second image information may be a still image or a moving image. When at least one of the first image information and the second image information is a moving image, the evaluation unit 35 acquires at least one frame from the moving image and uses the frame to evaluate the cleaning of the first facility 100. May be. In this case, the frame may be a frame in which the cleaning location is recorded, and may be designated by an administrator or the like, for example. Further, when the frame has know-how related to cleaning, the frame may be a frame in which the part based on the know-how is recorded by designating the part based on the know-how in advance by the administrator or the like. Alternatively, when at least one of the first image information and the second image information is a moving image, the evaluation unit 35 may use the moving image to evaluate the cleaning of the first facility 100.

When the evaluation unit 35 evaluates the cleaning of the first facility 100 using the moving image, the evaluation unit 35 may evaluate the cleaning based on one or a plurality of frames cut out from the moving image. That is, the evaluation unit 35 may evaluate "quality after cleaning" and "degree of cleaning before and after cleaning". In this case, when the evaluation unit 35 evaluates the cleaning, the evaluation unit 35 compares the moving image before cleaning (one or more frames cut out from the moving image) and the moving image after cleaning (one or more frames cut out from the moving image). When performing the above, the same cleaning location may be automatically evaluated.

The output control unit 40, which will be described later, outputs the evaluation by the evaluation unit 35. For example, the output control unit 40 controls the communication unit 41 so as to transmit the evaluation by the evaluation unit 35 to the outside (for example, the first terminal 10 or the like).

The evaluation unit 35 may, for example, collaborate with the entire control unit 31 to recreate the learning model based on the first image information, the second image information, and the satisfaction level information. That is, the evaluation unit 35 (control unit 31) further learns the evaluation of cleaning by the manager of the first facility 100 based on the image based on the first image information, the image based on the second image information, and the satisfaction level information. Thereby, a new learning model may be generated. When a new learning model is generated, the evaluation unit 35 may use the new learning model to evaluate cleaning.

That is, the evaluation unit 35 described above evaluates (1) the quality of the dirtiness of the first facility 100 before cleaning by big data, and (2) the quality of the dirtiness of the first facility 100 after cleaning by big data. evaluate. Further, the evaluation unit 35 evaluates cleaning (evaluates the "cleaning degree") from the viewpoint of the manager (or the owner of the first facility 100) based on (3) the above two quality evaluations, and (1). ) And (2) and the above (3) affect the satisfaction of the manager (owner) (for example, does the difference before and after cleaning affect the satisfaction depending on the quality after cleaning, etc.). It is possible.

In this case, the evaluation unit 35 may investigate which part affects the evaluation of the “manager (owner) viewpoint” based on the quality evaluation before cleaning. That is, the evaluation unit 35 may investigate which cleaning location (for example, entrance / exit, corridor, stairs, etc.) the manager (owner) is sensitive to.
Further, the evaluation unit 35 may investigate which part affects the evaluation of the “cleaner's viewpoint” at the site (first facility 100) based on the quality evaluation before cleaning. That is, the evaluation unit 35 may investigate which cleaning location (for example, entrance / exit, corridor, stairs, etc.) the cleaning staff is sensitive to.
The evaluation unit 35 may investigate the discrepancy between the evaluation of the image based on the first image information and the second image information and the evaluation at the site (first facility 100).

As an example, the evaluation unit 35 evaluates the evaluation and satisfaction by the manager after the first facility 100 is cleaned by the cleaning staff, that is, the evaluation of cleaning from the viewpoint of the manager (for example, whether or not it has become clean, etc.). ), And an evaluation (satisfaction) as to whether the manager is satisfied with the cleaning may be obtained. The evaluation of cleaning by the manager may be, for example, an evaluation based on points. The degree of satisfaction of the manager may be, for example, an evaluation based on points for a plurality of various cleaning items, or a two-stage evaluation of whether or not a plurality of various cleaning items are satisfied.
Further, as an example, the evaluation unit 35 evaluates the first facility 100 by the manager before the first facility 100 is cleaned by the cleaning staff (for example, the evaluation of the degree of dirtiness (cleaning degree) of the first facility 100). (Satisfaction)) and evaluation by the manager of the first facility 100 after the first facility 100 is cleaned by the cleaning staff (for example, evaluation (satisfaction) of the degree of dirtiness (cleaning degree) of the first facility 100). )) May be obtained. The evaluation by the administrator may be, for example, an evaluation based on points, an evaluation based on points for a plurality of various cleaning items, and two stages of whether or not the evaluation is satisfied with the plurality of various cleaning items. It may be an evaluation of. In this case, when the first facility 100 is cleaned by a cleaning staff, the evaluation unit 35 acquires whether or not the manager is satisfied based on the difference in evaluation by the manager before and after the cleaning. You may. As an example, the evaluation unit 35 has a cleaning degree (evaluation of the degree of dirt, etc.) of the first facility 100 before cleaning of 80 points, and a cleaning degree of the first facility 100 after cleaning (evaluation of the degree of dirt, etc.) of 100. The first case at the time of the point and the cleaning degree (evaluation of the degree of dirt etc.) before cleaning the first facility 100 are 30 points, and the degree of cleaning after cleaning the first facility 100 (evaluation of the degree of dirt etc.) When the score is 90 points, the difference between the evaluations before and after cleaning in the first case is 20 points, and the difference between the evaluations before and after cleaning in the second case is 60 points. In the second case, which is large, the manager may obtain the satisfaction level that he / she is satisfied with.
In addition, when the evaluation unit 35 acquires the evaluation and satisfaction regarding cleaning by the manager, the evaluation unit 35 may acquire the evaluation (satisfaction) of which part of the cleaning portion is more concerned. For example, the evaluation unit 35 obtains an evaluation (satisfaction) regarding cleaning of cleaning points (for example, rooms, corridors, stairs, doorways, etc.), and which of the plurality of cleaning points the manager cares more about. (Whether to give a better evaluation or a worse evaluation, etc.) may be obtained.
The evaluation unit 35 may obtain an evaluation regarding cleaning by a cleaning staff. That is, the evaluation unit 35 may obtain, for example, an evaluation of which cleaning location (for example, a room, a corridor, a staircase, an entrance / exit, etc.) has been cleaned more intensively among the cleanings by the cleaning staff.
By acquiring the evaluation (satisfaction) by the manager and the evaluation by the cleaning staff, the evaluation unit 35 should clean which cleaning part more intensively when the cleaning staff cleans the facility in the future. (Whether the evaluation and satisfaction by the manager will be improved) can be obtained. In addition, the evaluation unit 35 determines which part affects the evaluation and satisfaction from the viewpoint of the manager after the cleaning staff cleans the cleaning portion of the first facility 100 by the evaluation and satisfaction before cleaning by the manager. (Does it affect cleaning and evaluation?) Can be obtained. In addition, the evaluation unit 35 acquires which part is affected when the cleaning staff cleans the cleaning portion of the first facility 100 (whether it affects cleaning and evaluation) based on the evaluation and satisfaction before cleaning by the manager. can do.
The evaluation unit 35 may learn the evaluation and satisfaction (satisfaction information) from the viewpoint of the manager described above and generate the learning model again. That is, as an example, the evaluation unit 35 uses the first image information, the second image information, and the satisfaction information (evaluation and satisfaction by the manager before cleaning the first facility 100, and after cleaning the first facility 100). The learning model may be recreated based on the evaluation and satisfaction of the administrator.

Further, the second acquisition unit 36 may acquire charge information before requesting the cleaning staff (second terminal 20) to clean the first facility 100 from the information processing device 30. That is, the second acquisition unit 36 may acquire charge information regarding a plurality of cleaning charges in the first area where the first facility 100 is located. The first area may be, for example, an area in which the city, ward, town, or village where the first facility 100 is located is a unit, an area in which the town name in which the first facility 100 is located is a unit, and a first area. It may be an area or the like within a predetermined distance based on one area. The charge information may be, for example, a cleaning charge for cleaning various parts of a plurality of facilities located in the first area. Further, the charge information may be an estimated charge for cleaning when cleaning various parts of a plurality of facilities located in the first area. Further, when cleaning various parts of a plurality of facilities located in the first area, the charge information may be an order charge for which the cleaning staff has contracted the cleaning work. The charge information may be a charge related to cleaning according to various cleaning contents (for example, wiping, sweeping, etc.) such as apartments, condominiums, offices, indoors, and common areas as various parts of the facility type. .. The second acquisition unit 36 may acquire, for example, the cleaning fee of the facility posted on the website on the communication network as the fee information in a state where the area where the facility is located is specified. Further, in the second acquisition unit 36, for example, the input unit of the information processing device 30 (for example, a keyboard, a mouse, etc. (not shown)) is operated by a user who operates the information processing device 30, so that the first acquisition unit 36 is first. If multiple cleaning charges for the area are entered, the cleaning charges may be acquired as charge information. Further, the second acquisition unit 36 is not limited to the above-mentioned example, and may acquire the cleaning fee of the first area as charge information by using various methods.

The estimation unit 37 may estimate the cleaning charge of the first area and acquire the estimated cleaning charge based on the charge information acquired by the second acquisition unit 36. As an example, the estimation unit 37 calculates the average value of a plurality of cleaning charges based on the charge information and acquires the average cleaning charge, so that the average cleaning charge can be used as the cleaning charge (estimated cleaning charge) of the first area. good. In this case, the average value may be, for example, a weighted average value or an arithmetic mean value. That is, the estimation unit 37 has an estimated cleaning fee according to the first area, the type of facility to be cleaned, the cleaning location, the cleaning content, etc., that is, the unit price according to the cleaning work (for example, a plurality of cleaning fees based on the fee information). (Weighted average value, etc.) may be obtained. The estimation unit 37 is not limited to acquiring one value (charge) (for example, 20,000 yen, etc.) as the estimated cleaning charge, but is a charge having a range between the minimum value and the maximum value (example). , 10,000 yen to 30,000 yen, etc.) may be acquired.
Further, as an example, the estimation unit 37 removes a predetermined number of amounts from the maximum charge side (upper) and a predetermined number of amounts from the minimum charge side (lower) among a plurality of cleaning charges based on charge information. The cleaning fee may be used as the cleaning fee for the first area (estimated cleaning fee). That is, the estimated cleaning fee is not limited to, for example, a fee indicated by one value (for example, 20,000 yen, etc.), but is a fee having a range of values (for example, 10,000 yen to 30,000 yen). You may.
The estimation unit 37 may estimate a reasonable cleaning fee (estimated cleaning fee) in the first area based on a plurality of cleaning fees in the first area by various methods, not limited to the above example. good.

FIG. 4 is a diagram for explaining an example of a screen when displaying a plurality of cleaning charges in the first area and an estimated cleaning charge on the display unit 43.
Based on the control of the output control unit 40, the display unit 43 has a plurality of facilities (for example, B building, C building, D building, etc.) located in the first area (A area), as shown by an example in FIG. In addition to displaying the cleaning fee of, the estimated cleaning fee estimated by the estimation unit 37 based on the cleaning fee may be displayed.
As an example, the estimated cleaning fee may be various cleaning fees such as a cleaning fee per unit area and a cleaning fee according to the cleaning content. Further, the estimated cleaning fee may be a cleaning fee for a specific facility located in the first area.

The estimation unit 37 described above can calculate the market price, which is a benchmark for the industry. In this case, the specific unit 38 is not limited to the example of calculating the above-mentioned average value, and may acquire an estimated cleaning fee in consideration of various factors. That is, the estimation unit 37 may determine various information on a comprehensive regular basis and acquire the market price regarding the cleaning fee. For example, the estimation unit 37 may use (1) various market indicators (eg, crude oil price, employment rate, Nikkei average, etc.), (2) seasonality, (3) area characteristics, and (3) area characteristics, as various factors (various information). 4) Asset characteristics (for example, hotels, apartments, condominiums, detached houses, buildings, offices, houses, commercial facilities, logistics, healthcare, complex type, warehouses, inns, outdoor and indoor, etc.), and (5) 1st Even if the estimated cleaning fee is acquired according to at least one piece of information such as the evaluation numerical value between the manager (or owner) and the cleaning staff of the facility 100 and the satisfaction evaluation of the manager (or owner). good.
As a result, the estimation unit 37 can not only compare the market prices related to cleaning but also automatically obtain an explanation of the deviation from the market prices. As an example, the estimation unit 37 can obtain an explanation such as the balance between supply and demand, and the increase of + 10% in the market cleaning fee because the crude oil price is rising. In addition, the estimation unit 37 can acquire not only the actual estimated amount but also the market price when the order is placed.

The specific unit 38 may specify the cleaning charge of the first area based on the estimated cleaning charge estimated by the estimation unit 37.

For example, the specific unit 38 may specify the estimated cleaning charge estimated by the estimation unit 37 as the cleaning charge for the first area.

Alternatively, for example, the specific unit 38 may specify the cleaning charge for the first area based on the estimated cleaning charge estimated by the estimation unit 37 and the evaluation by the evaluation unit 35. The "evaluation" here refers to, for example, when a cleaning staff has performed cleaning in the past (for example, when one or more facilities have been cleaned at the request of the information processing device 30). It may be the result of evaluation by the evaluation unit 35.

When the cleaning staff's past evaluation (evaluation by the evaluation department 35) is good, the specific unit 38 charges a higher of the estimated cleaning charges when the cleaning staff cleans the facility located in the first area. It may be specified as a cleaning fee. As an example, if the cleaning staff's past evaluation is good, the specific unit 38 will charge an estimated cleaning fee with one value (for example, 20,000 yen, etc.) according to the cleaning staff's past evaluation. The charge obtained by adding the above may be specified as a cleaning charge when the cleaning staff cleans a facility located in the first area. Further, as an example, if the cleaning staff's past evaluation is good, the specific unit 38 can be used by the cleaning staff within the range of the estimated cleaning charge (for example, 10,000 yen to 30,000 yen, etc.) having a range of values. A higher amount (for example, 30,000 yen, etc.) according to the past evaluation may be specified as a cleaning fee when the cleaning staff cleans the facility located in the first area.

Similar to the above, if the cleaning staff's past evaluation (evaluation by the evaluation department 35) is bad, the specific department 38 will charge the lower of the estimated cleaning charges, and the cleaning staff will be located in the first area. It may be specified as a cleaning fee when cleaning the facility. As an example, if the cleaning staff's past evaluation is bad, the specific unit 38 will charge an estimated cleaning fee with one value (for example, 20,000 yen, etc.) according to the cleaning staff's past evaluation. The fee obtained by subtracting the above may be specified as the cleaning fee when the cleaning staff cleans the facility located in the first area. Further, as an example, if the cleaning staff's past evaluation is bad, the specific unit 38 can be used by the cleaning staff within the range of the estimated cleaning charge (for example, 10,000 yen to 30,000 yen) having a range of values. A lower amount (for example, 10,000 yen, etc.) according to the past evaluation may be specified as a cleaning fee when the cleaning staff cleans the facility located in the first area.

The output control unit 40, which will be described later, outputs the cleaning fee specified by the specific unit 38. For example, the output control unit 40 controls the communication unit 41 so as to transmit the cleaning fee specified by the specific unit 38 to the outside (for example, at least one of the first terminal 10 and the second terminal 20).

When the information processing apparatus 30 receives a request for cleaning the first facility 100 from the first terminal 10, the information processing apparatus 30 charges the cleaning fee (first fee information) of the first facility 100 desired by the administrator who uses the first terminal 10. You may accept it. Further, the information processing apparatus 30 may receive a reward (second charge information) desired by the cleaning staff who uses the second terminal 20 when receiving an application for cleaning the first facility 100 from the second terminal 20. ..
That is, the third acquisition unit 39 acquires the first charge information from the first terminal 10 used by the manager who manages the first facility 100, and is used by the cleaning staff who desires to clean the first facility 100. 2 The second charge information may be acquired from the terminal 20. The first charge information is information regarding a cleaning charge (first desired charge) desired by the administrator when requesting cleaning of the first facility 100. The second charge information is information on the remuneration amount (second desired charge) desired by the cleaning staff when cleaning the first facility 100.
The first desired charge and the second desired charge are not limited to, for example, a charge having one value (for example, 20,000 yen, etc.), and have a range between the minimum value and the maximum value. It may be a charge (for example, 10,000 yen to 30,000 yen, etc.). Further, the administrator using the first terminal 10 may set the first desired charge as appropriate in consideration of the estimated cleaning charge estimated by the estimation unit 37 as described above. Further, the cleaning staff using the second terminal 20 may set the second desired charge as appropriate, for example, in consideration of the estimated cleaning charge estimated by the estimation unit 37 as described above.
Here, the first charge information includes information on the evaluation of the cleaning staff when requesting the cleaning staff to clean the first facility, that is, the evaluation received when the cleaning staff cleaned various facilities in the past. It may be included. Similarly, the second charge information may include information regarding the evaluation received by the cleaning staff when cleaning various facilities in the past. Here, the evaluations received by the cleaning staff when cleaning various facilities in the past are the evaluation regarding cleaning by the manager (or owner) (for example, the degree of cleaning, etc.), the satisfaction level regarding cleaning, and the delivery date (or delivery date). Evaluation) etc. may be used.
As an example, when the cleaning information transmitted from the first terminal 10 includes the first charge information as described above, the third acquisition unit 39 acquires the first charge information via the first reception unit 32. You may. Further, as an example, when the desired information transmitted from the second terminal 20 includes the second charge information as described above, the third acquisition unit 39 passes the second charge information via the second reception unit 33. May be obtained.

The output control unit 40 controls the output unit so as to output the evaluation by the evaluation unit 35. The output unit may be, for example, a communication unit 41, a storage unit 42, a display unit 43, or the like.
For example, the output control unit 40 outputs the evaluation by the evaluation unit 35. For example, the output control unit 40 controls the communication unit 41 so as to transmit information regarding the evaluation by the evaluation unit 35 to the outside. As an example, the output control unit 40 may transmit the evaluation by the evaluation unit 35 to the first terminal 10 or the second terminal 20 by controlling the communication unit 41. In this case, the output control unit 40 may control the communication unit 41 so as to transmit the first image information and the second image information to the outside together with the information regarding the evaluation by the evaluation unit 35.
The output control unit 40 may control the storage unit 42 to store information related to the evaluation by the evaluation unit 35. In this case, the output control unit 40 may control the storage unit 42 so as to store the first image information and the second image information in association with the information related to the evaluation by the evaluation unit 35.
The output control unit 40 may control the display unit 43 so as to display the evaluation by the evaluation unit 35. In this case, the output control unit 40 may control the display unit 43 to display an image based on the first image information and the second image information, together with the evaluation by the evaluation unit 35.

Further, as described above, the output control unit 40 first sends the desired information received by the second reception unit 33 to the second terminal 20 based on the cleaning information received by the first reception unit 32. Request information requesting cleaning of the facility 100 may be transmitted. As a result, the information processing apparatus 30 can request the cleaning staff who use the second terminal 20 to clean the first facility 100.

The output control unit 40 may control the output unit so as to output the cleaning fee specified by the specific unit 38. In this case, the output control unit 40 may control the output unit so as to output the estimated cleaning charge of the first area estimated by the estimation unit 37 together with the cleaning charge specified by the specific unit 38. As described above, the output unit may be, for example, a communication unit 41, a storage unit 42, a display unit 43, or the like.
For example, the output control unit 40 controls the communication unit 41 so as to transmit information regarding the cleaning fee specified by the specific unit 38 to the outside. As an example, the output control unit 40 may transmit the estimated cleaning fee to the first terminal 10 or the second terminal 20 by controlling the communication unit 41.
The output control unit 40 may control the storage unit 42 to store information regarding the cleaning fee specified by the specific unit 38.
The output control unit 40 may control the display unit 43 to display the cleaning fee specified by the specific unit 38.

Further, as described above, the output control unit 40 is a communication unit so as to transmit information regarding the cleaning fee specified by the specific unit 38 to the outside (for example, at least one of the first terminal 10 and the second terminal 20). 41 is controlled. When the output control unit 40 transmits information on the cleaning charge to the second terminal 20, the output control unit 40 also transmits information on the first desired charge (first charge information) acquired by the third acquisition unit 39 to the second terminal 20. May be good. In this case, for example, when the information regarding the cleaning fee and the first fee information are transmitted, the second terminal 20 displays the cleaning fee and the first desired fee on the display unit 43.
That is, the output control unit 40 is presented from the first terminal 10 used by the administrator who manages the first facility 100, and is the first desired charge that the administrator desires when requesting cleaning of the first facility 100. The cleaning fee specified by the specific unit 38 may be controlled to be displayed on the display unit 21 of the second terminal 20 used by the cleaning staff who wishes to clean the first facility 100.
As a result, the manager who is the orderer of the cleaning work can know the characteristics related to the cleaning fee in the first area, so that the cleaning work can be ordered at a fee according to the characteristics related to the cleaning fee in the first area. can. Similarly, the cleaning staff who is the contractor of the cleaning work can know the characteristics of the cleaning fee in the first area, so that it can understand whether or not the order amount is appropriate, and the cleaning staff can clean it. Even when aiming to receive an order for work, it is possible to aim for an order by presenting a fee according to the characteristics of the cleaning fee in the first area, and it is possible to make it easier to undertake the cleaning work. In addition, since the manager and the cleaning staff can perform the ordering work after understanding the characteristics of the cleaning fee in the first area, that is, the market price regarding the cleaning work fee in the first area, the ordering work can be performed rather than the negotiation regarding the cleaning fee. , It becomes possible to negotiate with an emphasis on the content of cleaning work (for example, cleaning quality, etc.).

Further, as described above, when the administrator wishes to clean the first facility 100 by a predetermined number of cleaners based on the cleaning information, the information processing apparatus 30 has one or more cleaners (second). Request information is transmitted to the terminal 20). In this case, the output control unit 40 determines the second desired charge when the first desired charge based on the first charge information acquired by the third acquisition unit 39 and the second desired charge based on the second charge information correspond to each other. Request information for requesting cleaning of the first facility 100 may be transmitted to the presented second terminal 20 of the cleaning staff. That is, the output control unit 40 matches the manager and the cleaning staff based on the first desired charge and the second desired charge, and sends the request information to the matching cleaning staff (second terminal 20). You may send it.
In the case of a charge (charge range) in which at least one of the first desired charge and the second desired charge has a range, the output control unit 40 determines that at least a part of the first desired charge and the second desired charge overlaps. Request information may be transmitted to the second terminal 20 of the cleaning staff who presented the second desired charge. As a specific example, regarding the cleaning of the first facility 100, the first desired charge (first charge information) in the range of 8,000 yen to 15,000 yen is registered in the information processing apparatus 30 by the first terminal 10, and the first is When the second desired charge (second charge information) in the range of 10,000 yen to 15,000 yen is registered in the information processing apparatus 30 by the two terminals 20, at least the first desired charge and the second desired charge are at least in the respective ranges. Since some of them overlap, the output control unit 40 may transmit the request information to the second terminal 20 used by the cleaning staff who has registered the second desired charge.
In addition, the output control unit 40 includes the evaluation information regarding the cleaning of the cleaning staff (past evaluation of the cleaning staff (for example, 4 points or more out of 5 points, etc.) and the delivery date, etc.) in the first charge information. If so, the cleaning staff having an evaluation corresponding to the first charging information may be specified based on the second charging information, and the request information may be transmitted to the second terminal 20 used by the cleaning staff. .. In this case, the second charge information also includes information on evaluation regarding cleaning by the cleaning staff (evaluation received in the past by the cleaning staff, delivery date, etc.). That is, the output control unit 40 matches the manager and the cleaning staff based on the evaluation of the cleaning that the cleaning staff has received in the past, and requests the cleaning staff (second terminal 20) that has been matched. May be sent.
Further, the output control unit 40 may perform matching between the manager and the cleaning staff based on the content of the cleaning work of the first facility 100, and send the request information to the matching cleaning staff.

Alternatively, the output control unit 40 is a charge equal to or less than the first desired charge based on the first charge information and the second charge information acquired by the third acquisition unit 39, and is one or more of the second desired charges. Request information for requesting cleaning of the first facility 100 may be transmitted to the second terminal 20 of the cleaning staff who presented the lowest second desired charge.

Since the cleaning staff who use the second terminal 20 can understand the market price regarding the cleaning fee, for example, he / she can compare his / her desired fee (second desired fee) with the market price and can estimate the order rate. Become. As an example, the cleaning staff can assume that the order rate is 80% when the second desired price is 10% higher than the market price, but considering the current situation (for example, the crude oil price is rising), the order rate is 85 to It is also possible to assume that it is 87%. In addition to the market price, the cleaning staff is evaluated by QCD (Quality, Cost, Delivery, etc.) as an example. Therefore, if the QCD is highly evaluated, the cleaning staff can assume that the cleaning of the first facility 100 can be ordered even if the second desired amount is higher than the market price.

That is, the information processing device 30 (control unit 31) automatically generates matching of the desired cleaning fee between the manager and the cleaning staff. The manager (first terminal 10) can urge the cleaning staff to bid for the work related to the cleaning of the first facility 100. In this case, the control unit 31 automatically generates a matching amount of the ordering party based on the first desired charge and the second desired charge.
When the first terminal 10 sets the first desired amount (for example, an hourly wage of 5,000 yen), the control unit 31 performs business contents (for example, sweep cleaning, wiping cleaning, inspection, etc.) and business related to cleaning of the first facility 100. The market unit price for the cleaning fee is generated in consideration of the target (for example, apartment, detached house, building, etc.), area characteristics, and time (season).
Further, the information processing apparatus 30 (control unit 31) acquires a second desired amount of money (for example, an hourly wage of 3,000 yen) from the cleaning staff.
As a result, the information processing apparatus 30 (control unit 31) sets an amount (matching amount) (as an example, 3,000 yen) to be paid to the cleaning staff based on the market unit price and the second desired amount.
The information processing device 30 (control unit 31) is based on the matching amount set as described above and a plurality of other matching amounts, that is, "in the type of real estate, business content, area and time (season)". Based on the correlation between "the corresponding labor cost, etc." and "matching amount", the minimum amount that is easy to match can be obtained, and the orderer can obtain the order amount (first) as a bidding method based on that amount. The desired amount) can be set.

Next, the information processing method according to the embodiment will be described.

First, a method such as evaluation regarding cleaning will be described.
FIG. 5 is a first flowchart illustrating an information processing method according to an embodiment.

In step ST101, the first acquisition unit 34 acquires image information. That is, that is, the first acquisition unit 34 has the first image information regarding the image before cleaning of the first facility 100 and the second image regarding the image after cleaning of the first facility 100 transmitted from the second terminal 20. Get image information.

In step ST102, the evaluation unit 35 evaluates the cleaning of the first facility 100 based on the learning model and the images of the first image information and the second image information acquired in step ST101. Here, the learning model is a model in which the image before cleaning the facility, the image after cleaning the facility, and the evaluation regarding cleaning are learned in advance.

In step ST103, the output control unit 40 controls the output unit so as to output the result of the evaluation performed in step ST102. Here, the output unit may be, for example, a communication unit 41, a storage unit 42, a display unit 43, or the like. For example, the output control unit 40 controls the communication unit 41 so as to transmit information regarding the evaluation by the evaluation unit 35 to the outside. Further, for example, the output control unit 40 may control the storage unit 42 so as to store information related to the evaluation by the evaluation unit 35. Further, for example, the output control unit 40 may control the display unit 43 so as to display the evaluation by the evaluation unit 35.

As described above, when the information processing apparatus 30 evaluates the cleaning in response to the cleaning of the first facility 100 by the cleaning staff, the next cleaning (new facility (first facility 100)). When requesting a cleaning staff to perform cleaning), the following processing may be performed.
Further, the above-mentioned steps ST101 to ST103 and the later-described steps ST104 to ST106 are limited to the example of being carried out as a series of processes, and may be carried out as separate processes.

In step ST104, the second acquisition unit 36 acquires charge information regarding a plurality of cleaning charges in the first area where the first facility 100 is located. In this case, the second acquisition unit 36 may acquire the cleaning charge of the first area as charge information by using various methods.

In step ST105, the estimation unit 37 estimates the cleaning fee of the first area based on the fee information acquired in step ST104, and acquires the estimated cleaning fee. As an example, the estimation unit 37 may calculate an average value of a plurality of cleaning charges based on charge information to obtain an average cleaning charge, and use the average cleaning charge as the estimated cleaning charge. Further, as an example, the estimation unit 37 may use the remaining cleaning fee obtained by removing a predetermined number of amounts from the top and a predetermined number of amounts from the bottom among a plurality of cleaning fees based on the fee information as the estimated cleaning fee. .. That is, the estimated cleaning fee may be, for example, a fee indicated by one value or a fee having a range of values. The estimation unit 37 may estimate a reasonable cleaning fee (estimated cleaning fee) in the first area based on a plurality of cleaning fees in the first area by various methods.

In step ST106, the specific unit 38 is a new facility (first facility 100) in which the cleaning staff is located in the first area based on the estimated cleaning fee estimated in step ST105 and the evaluation result in step ST102. When cleaning, specify the cleaning fee.
The output control unit 40 controls the output unit so as to output the cleaning fee specified by the specific unit 38. As described above, the output unit may be, for example, a communication unit 41, a storage unit 42, a display unit 43, or the like.
For example, the output control unit 40 controls the communication unit 41 so as to transmit information regarding the cleaning fee specified by the specific unit 38 to the outside (for example, at least one of the first terminal 10 and the second terminal 20). Further, for example, the output control unit 40 may control the storage unit 42 to store information regarding the cleaning fee specified by the specific unit 38. Further, for example, the output control unit 40 may control the display unit 43 so as to display the cleaning fee specified by the specific unit 38.
By checking the cleaning fee displayed on the display unit 21 of the second terminal 20, the cleaning staff can decide whether or not to accept a cleaning request for the new facility (first facility 100). Similarly, the administrator decides whether or not to request the cleaning staff to clean the new facility (first facility 100) by checking the cleaning fee displayed on the display unit 11 of the first terminal 10. can do.

Next, a method for requesting the second terminal 20 (cleaner) to clean the first facility 100 will be described. That is, the information processing apparatus 30 may perform the following processing when requesting a cleaning staff to clean the first first facility 100 before the processing described with reference to FIG. 5 described above.
FIG. 6 is a second flowchart illustrating an information processing method according to an embodiment.

In step ST201, the third acquisition unit 39 acquires the desired charge. That is, the third acquisition unit 39 acquires the first charge information from the first terminal 10 and the second charge information from the second terminal 20. The first charge information is information regarding a cleaning charge (first desired charge) desired by the administrator when requesting cleaning of the first facility 100. The second charge information is information on the remuneration amount (second desired charge) desired by the cleaning staff when cleaning the first facility 100.

In this case, the third acquisition unit 39 may receive a cleaning application from the cleaning staff, which is larger than the number of cleaning staff requesting cleaning of the first facility 100 based on the cleaning information. At that time, the information processing apparatus 30 performs the process of step ST202, which will be described later.

In step ST202, the output control unit 40 is a charge less than or equal to the first desired charge based on the first charge information and the second charge information acquired in step ST201, and is the most of one or more second desired charges. Request information for requesting cleaning of the first facility 100 is transmitted to the second terminal 20 of the cleaning staff who presented the lower (lower) second desired charge.

Next, the effect of this embodiment will be described.
The information processing apparatus 30 includes a first acquisition unit 34 for acquiring the first image information and the second image information, and a learning model in which the image before cleaning the facility, the image after cleaning the facility, and the evaluation related to cleaning are learned in advance. , The evaluation unit 35 that evaluates the cleaning of the first facility 100 based on the images of the first image information and the second image information acquired by the first acquisition unit 34, and the evaluation unit 35 to output the evaluation. An output control unit 40 for controlling is provided.
The information processing apparatus 30 can evaluate the cleaning of the first facility 100. Further, since the information processing apparatus 30 transmits the first image information and the second image information from the second terminal 20 and evaluates the cleaning based on those images, the first facility 100 is cleaned. You can have the administrator confirm that. That is, the information processing apparatus 30 can evaluate the cleaning performed in the first facility 100 by acquiring the first image information and the second image information from the second terminal 20, so that the first facility 100 can be evaluated. It is not necessary to dispatch the manager of the above to the first facility 100 to check the cleaning status, and the time and effort for the manager to go to the first facility 100 can be saved.
Further, since the information processing apparatus 30 uses a learning model, cleaning can be evaluated according to a certain standard based on the learning model.

In the information processing apparatus 30, the first acquisition unit 34 may acquire satisfaction information regarding the satisfaction level of cleaning of the first facility 100 from the first terminal 10 used by the manager of the first facility 100. In this case, the evaluation unit 35 may recreate the learning model based on the first image information, the second image information, and the satisfaction level information.
When the first facility 100 is cleaned, the information processing apparatus 30 acquires the satisfaction level (satisfaction level information) of the manager regarding the cleaning. Since the information processing apparatus 30 recreates the learning model using, for example, the degree of satisfaction of the administrator, evaluation can be performed according to the degree of satisfaction of the administrator.

The information processing apparatus 30 may include a first reception unit 32 that receives cleaning information from the first terminal 10 and a second reception unit 33 that receives desired information from the second terminal 20. In this case, even if the output control unit 40 transmits the request information to the second terminal 20 that has transmitted the desired information received by the second reception unit 33 based on the cleaning information received by the first reception unit 32. good. After that, when the cleaning staff using the second terminal 20 cleans the first facility 100, as described above, the first acquisition unit 34 receives the first image information and the second image from the second terminal 20. It may be to acquire information.
As a result, the information processing apparatus 30 can re-request the cleaning staff to clean the first facility 100 in response to the administrator's request for cleaning the first facility 100.

The information processing apparatus 30 has a second acquisition unit 36 that acquires charge information regarding a plurality of cleaning charges in the first area where the first facility 100 is located, and a second acquisition unit 36 based on the charge information acquired by the second acquisition unit 36. It includes an estimation unit 37 that estimates the cleaning fee of one area and obtains an estimated cleaning fee, and a specific unit 38 that specifies the cleaning fee of the first area based on the estimated cleaning fee estimated by the estimation unit 37. It may be that. In this case, the output control unit 40 may control to output the cleaning fee specified by the specific unit 38.
Cleaning fees may vary depending on the area where the facility is located. Even in this case, the information processing apparatus 30 can specify the charge for cleaning the first facility 100 according to the cleaning charge for the first area where the first facility 100 is located. In this case, the information processing apparatus 30 can change the cleaning fee presented to the cleaning staff according to the evaluation of the cleaning staff in the past. Therefore, the information processing apparatus 30 can present an appropriate cleaning fee according to the cleaning work to the cleaning staff who appropriately cleans.

In the information processing apparatus 30, the output control unit 40 is specified by the specific unit 38 and the first desired charge presented by the first terminal 10 when the administrator requests cleaning of the first facility 100. The cleaning fee may be controlled to be displayed on the display unit 21 of the second terminal 20 used by the cleaning staff who wishes to clean the first facility 100.
As a result, the information processing apparatus 30 can explicitly present the cleaning fee to the cleaning staff, and can also present that the cleaning fee of the cleaning staff is appropriate as compared with the first desired fee. can.

The information processing apparatus 30 includes a third acquisition unit 39 that acquires the first charge information regarding the first desired charge from the first terminal 10 and acquires the second charge information regarding the second desired charge from the second terminal 20. May be. In this case, the output control unit 40 determines the second desired charge when the first desired charge based on the first charge information acquired by the third acquisition unit 39 and the second desired charge based on the second charge information correspond to each other. Request information for requesting cleaning of the first facility may be transmitted to the presented second terminal 20 of the cleaning staff.
As a result, the information processing apparatus 30 can perform matching between the manager and the cleaning staff regarding the ordering of cleaning work.

Or, in the above-mentioned case, the output control unit 40 has a charge equal to or less than the first desired charge based on the first charge information and the second charge information acquired by the third acquisition unit 39, and one or a plurality of first charges. 2. Request information for requesting cleaning of the first facility 100 may be transmitted to the second terminal 20 of the cleaning staff who presented the second desired charge, which is the lowest of the desired charges.
Since the information processing apparatus 30 requests the cleaning staff who presented the lowest (lower) second desired charge to clean the first facility 100, it suppresses the increase in the financial burden on the administrator. be able to.

In the information processing method, a learning model in which a computer learns in advance the first acquisition step of acquiring the first image information and the second image information, the image before cleaning the facility, the image after cleaning the facility, and the evaluation of cleaning. Based on the images of the first image information and the second image information acquired in the first acquisition step, the evaluation step for evaluating the cleaning of the first facility 100 and the evaluation by the evaluation step are controlled to be output. Perform output control steps and.
The information processing method can evaluate the cleaning of the first facility 100. Further, in the information processing method, the first image information and the second image information are transmitted from the second terminal 20, and the cleaning is evaluated based on those images. Therefore, the first facility 100 has been cleaned. Can be confirmed by the administrator. That is, the information processing method can evaluate the cleaning performed in the first facility 100 by acquiring the first image information and the second image information from the second terminal 20, so that the first facility 100 can be evaluated. It is not necessary to dispatch the manager to the first facility 100 to check the cleaning status, and the time and effort for the manager to go to the first facility 100 can be saved.
Further, since the information processing method uses a learning model, cleaning can be evaluated according to a certain standard based on the learning model.

The information processing program is a learning model in which the first acquisition function for acquiring the first image information and the second image information, the image before cleaning the facility, the image after cleaning the facility, and the evaluation regarding cleaning are learned in advance on the computer. Based on the images of the first image information and the second image information acquired by the first acquisition function, the evaluation function for evaluating the cleaning of the first facility 100 and the evaluation by the evaluation function are controlled to be output. Realize the output control function.
The information processing program can evaluate the cleaning of the first facility 100. Further, since the information processing program transmits the first image information and the second image information from the second terminal 20 and evaluates the cleaning based on those images, the first facility 100 has been cleaned. Can be confirmed by the administrator. That is, the information processing program can evaluate the cleaning performed in the first facility 100 by acquiring the first image information and the second image information from the second terminal 20, so that the first facility 100 can be evaluated. It is not necessary to dispatch the manager to the first facility 100 to check the cleaning status, and the time and effort for the manager to go to the first facility 100 can be saved.
Further, since the information processing program uses a learning model, cleaning can be evaluated according to a certain standard based on the learning model.

Each part of the information processing apparatus 30 described above may be realized as a function of an arithmetic processing apparatus of a computer or the like. That is, the first reception unit 32, the second reception unit 33, the first acquisition unit 34, the evaluation unit 35, the second acquisition unit 36, the estimation unit 37, the specific unit 38, the third acquisition unit 39, and the output of the information processing device 30. The control unit 40 serves as a first reception function, a second reception function, a first acquisition function, an evaluation function, a second acquisition function, an estimation function, a specific function, a third acquisition function, and an output control function by a computer arithmetic processing device or the like. Each may be realized.
The information processing program can realize each of the above-mentioned functions in a computer. The information processing program may be recorded on a non-temporary recording medium that can be read by a computer, such as an external memory or an optical disk.
Further, as described above, each part of the information processing apparatus 30 may be realized by an arithmetic processing apparatus of a computer or the like. The arithmetic processing device or the like is configured by, for example, an integrated circuit or the like. Therefore, each part of the information processing apparatus 30 may be realized as a circuit constituting an arithmetic processing apparatus or the like. That is, the first reception unit 32, the second reception unit 33, the first acquisition unit 34, the evaluation unit 35, the second acquisition unit 36, the estimation unit 37, the specific unit 38, the third acquisition unit 39, and the output of the information processing apparatus 30. The control unit 40 includes a first reception circuit, a second reception circuit, a first acquisition circuit, an evaluation circuit, a second acquisition circuit, an estimation circuit, a specific circuit, a third acquisition circuit, and output control that constitute a computer arithmetic processing device or the like. It may be realized as a circuit.
Further, the communication unit 41, the storage unit 42, and the display unit 43 (output unit) of the information processing device 30 may be realized as, for example, a communication function including a function of an arithmetic processing device, a storage function, and a display function (output function). good. Further, the communication unit 41, the storage unit 42, and the display unit 43 (output unit) of the information processing apparatus 30 are realized as a communication circuit, a storage circuit, and a display circuit (output circuit) by being configured by, for example, an integrated circuit or the like. You may. Further, the communication unit 41, the storage unit 42, and the display unit 43 (output unit) of the information processing device 30 are configured as a communication device, a storage device, and a display device (output device) by being configured by, for example, a plurality of devices. You may.

The above-mentioned information processing apparatus 30 is not limited to the example related to cleaning, and various operations (for example, light work (for example, weeding, light bulb replacement, visual inspection, picking, packing, sorting, assembly, product management, and product management) are performed. (Seal pasting, etc.), construction (for example, interior work such as wallpaper pasting, civil engineering set work, building set work, carpentry work, left-handed work, jump / earthwork / concrete work, stone work, roof work, electrical work, pipe work, tile work・ Brick / block work, steel structure work, rebar work, dressing work, water services work, sheet metal work, glass work, painting work, waterproof work, interior finishing work, machinery / equipment installation work, thermal insulation work, telecommunications work, Landfill work, drilling work, joinery work, water supply facility work, firefighting facility work, cleaning facility work, dismantling work, etc.), and inspection (for example, periodic inspection (as a specific example, 2 months if there is an insulation monitoring device) Inspection once in a month, inspection once a month if the equipment is not available), legal inspection (for example, inspection once a year), generator equipment inspection, fire prevention equipment inspection, periodic inspection of building equipment, identification Periodic building survey, exterior wall consultation survey, periodic survey of elevators, etc., firefighting inspection, fire prevention target inspection, connected water pipe pressure resistance test, air conditioning equipment inspection, simple dedicated water supply inspection, water storage tank cleaning, drainage tank cleaning, indoor air environment measurement , Drinking water quality inspection, pest control and pump inspection, etc.)).

1 Information processing system 10 1st terminal 20 2nd terminal 30 Information processing device 31 Control unit 32 1st reception unit 33 2nd reception unit 34 1st acquisition unit 35 Evaluation unit 36 2nd acquisition unit 37 Estimating unit 38 Specific unit 39 3 Acquisition unit 40 Output control unit 41 Communication unit 42 Storage unit 43 Display unit 100 First facility

Claims (8)

The first acquisition unit for acquiring the first image information regarding the image before cleaning of the first facility and the second image information regarding the image after cleaning of the first facility.
Based on the image before cleaning the facility, the image after cleaning the facility, the learning model in which the evaluation related to cleaning was learned in advance, and the images of the first image information and the second image information acquired by the first acquisition unit. , Evaluation department that evaluates the cleaning of the first facility,
An output control unit that controls to output the evaluation by the evaluation unit,
Information processing device equipped with. The first acquisition unit acquires satisfaction information regarding the satisfaction level of cleaning of the first facility from the first terminal used by the manager of the first facility.
The information processing device according to claim 1, wherein the evaluation unit recreates a learning model based on the first image information, the second image information, and the satisfaction level information. The first reception unit that receives cleaning information regarding the cleaning request of the first facility from the first terminal used by the administrator who manages the first facility.
It is equipped with a second reception unit that receives desired information requesting cleaning of the first facility from a second terminal used by a cleaning staff who cleans the first facility.
The output control unit transmits request information for requesting cleaning of the first facility to the second terminal that has transmitted the desired information received by the second reception unit based on the cleaning information received by the first reception unit. death,
The information processing device according to claim 1 or 2, wherein the first acquisition unit acquires the first image information and the second image information from the second terminal. The second acquisition department that acquires fee information regarding multiple cleaning fees in the first area where the first facility is located, and
Based on the charge information acquired by the second acquisition unit, the estimation unit that estimates the cleaning charge in the first area and acquires the estimated cleaning charge, and the estimation unit.
A specific unit that specifies the cleaning charge of the first area based on the estimated cleaning charge estimated by the estimation unit is provided.
The information processing device according to any one of claims 1 to 3, wherein the output control unit controls to output a cleaning fee specified by the specific unit. The output control unit is presented by the first terminal used by the administrator who manages the first facility, and is presented by the first desired charge when the administrator requests cleaning of the first facility, and the specific unit. The information processing device according to claim 4, wherein the specified cleaning fee is controlled to be displayed on the display unit of the second terminal used by the cleaning staff who wishes to clean the first facility. From the first terminal used by the administrator who manages the first facility, the first charge information regarding the first desired charge desired by the administrator when requesting the cleaning of the first facility is acquired, and the cleaning of the first facility is performed. It is equipped with a third acquisition unit that acquires the second charge information regarding the second desired charge when the cleaner wants to clean the first facility from the second terminal used by the cleaner who desires.
When the first desired charge based on the first charge information acquired by the third acquisition unit and the second desired charge based on the second charge information correspond to each other, the output control unit presents the second desired charge for cleaning. The information processing device according to any one of claims 1 to 3, which transmits request information for requesting cleaning of the first facility to the second terminal of a member. The computer
The first acquisition step of acquiring the first image information regarding the image before cleaning of the first facility and the second image information regarding the image after cleaning of the first facility.
Based on the image before cleaning the facility, the image after cleaning the facility, the learning model in which the evaluation related to cleaning was learned in advance, and the images of the first image information and the second image information acquired in the first acquisition step. , Evaluation steps to evaluate the cleaning of the first facility,
An output control step that controls to output the evaluation by the evaluation step, and
Information processing method to execute. On the computer
The first acquisition function for acquiring the first image information regarding the image before cleaning of the first facility and the second image information regarding the image after cleaning of the first facility.
Based on the image before cleaning the facility, the image after cleaning the facility, the learning model in which the evaluation related to cleaning was learned in advance, and the images of the first image information and the second image information acquired by the first acquisition function. , Evaluation function to evaluate the cleaning of the first facility,
An output control function that controls the output of evaluations by the evaluation function, and
Information processing program that realizes.

Images