JP2022100011A - Information processing device and information processing program - Google Patents

Abstract

To perform training on improving the work attention of a person in charge of work according to a workflow.SOLUTION: An information processing device 10 creates a fictitious workflow in which information related to an existing workflow has been changed and a correct answer process to be performed by a person in charge of the fictitious workflow. In the execution of the fictitious workflow, the information processing device notifies a terminal 4 of whether or not the correct answer process has been performed for the information changed by the person in charge.SELECTED DRAWING: Figure 1

Description

The present invention relates to an information processing apparatus and an information processing program.

Patent Document 1 describes a workflow test apparatus including an acquisition means for acquiring a workflow, a reception means for receiving an instruction of a branch point in the workflow, and an execution means for executing the workflow from the branch point received by the reception means. It has been disclosed.

Japanese Unexamined Patent Publication No. 2019-159457

When the person in charge processes the person in charge according to the workflow of the routine work, as the person in charge gets used to the work, the item to be confirmed is processed without being confirmed well, and the workflow is given to the person in charge of the next process. It may turn. In this case, the person in charge of the next process in the workflow points out an error, and a rework will occur.

An object of the present invention is to provide an information processing device and an information processing program that can be trained so that a person in charge of work according to a workflow can be trained to improve the work attention of the person in charge.

The information processing apparatus according to the first aspect includes a processor, and the processor modifies information related to the processed workflow, a new workflow using the changed information, and a person in charge of the changed information. Creates the correct answer process to be performed by, and notifies whether or not the person in charge has performed the correct answer process for the changed information in the execution of the new workflow.

In the information processing device according to the first aspect, when the person in charge does not process the correct answer for the changed information, the processor relates to the person in charge. Notify the reason for processing the correct answer.

The information processing apparatus according to the third aspect notifies the reason why the processor performs the processing of the correct answer in the information processing apparatus according to the second aspect during the continuation of the new workflow.

The information processing device according to the fourth aspect is the information processing device according to any one of the first to third aspects, in the case where the person in charge does not process the correct answer for the changed information. Even if there is, the processor continues the new workflow.

The information processing device according to the fifth aspect is the information processing device according to any one of the first to fourth aspects, in which the processor aggregates statistics related to the processing of the new workflow for each person in charge. ..

In the information processing device according to the fifth aspect, the information processing apparatus according to the sixth aspect notifies each person in charge of the alert when the processor uses the statistic to process the workflow in the information processing apparatus according to the fifth aspect.

The information processing apparatus according to the seventh aspect is the information that the processor changes from the information related to the processed workflow by using the statistics in the information processing apparatus according to the fifth aspect or the sixth aspect. Select to create the new workflow.

The information processing device according to the eighth aspect is the information processing device according to any one of the fifth to seventh aspects, wherein the processor uses the statistic to the new workflow for the person in charge. Set how often to execute.

In the information processing program according to the ninth aspect, the information related to the processed workflow is changed on the computer, a new workflow using the changed information, and the correct answer that the person in charge should perform for the changed information. Is a program that creates the process of the above and causes the person in charge to execute the process of notifying whether or not the correct answer process has been performed for the changed information in the execution of the new workflow.

According to the first aspect and the ninth aspect, there is an effect that the person in charge of the work along the workflow can be trained to improve the work attention of the person in charge.

According to the second aspect, there is an effect that the person in charge can confirm where and how he / she made a mistake.

According to the third aspect, there is an effect that the reason for erroneous processing is more likely to be remembered by the person in charge, as compared with the case where the reason is notified after the new workflow is completed.

According to the fourth aspect, there is an effect that the subsequent person in charge of the workflow can also confirm whether or not the error of another person in the preceding process can be pointed out.

According to the fifth aspect, there is an effect that the training result of the person in charge using the new workflow can be utilized as a statistic.

According to the sixth aspect, there is an effect that it is possible to call attention based on the processing tendency of the person in charge.

According to the seventh aspect, it is possible to improve the attention of the person in charge to the processing that is easy to make an error as compared with the case of randomly selecting the information to be changed from the information related to the processed workflow. It has the effect of being able to do it.

According to the eighth aspect, there is an effect that training for improving attention can be intensively performed for a person in charge who tends to make a mistake in processing as compared with other persons in charge.

It is a figure which shows the configuration example of a workflow system. It is a figure which shows an example of the workflow of opening an account in a bank. It is a figure which shows an example of an application document. It is a figure which shows the example of making a fictitious workflow of opening an account in a bank. It is a figure which shows the configuration example of an information processing apparatus. It is a figure which shows the example of the composition of the main part of an electric system in an information processing apparatus. It is a flowchart which shows an example of the flow of the creation process of a fictitious workflow. It is a flowchart which shows an example of the flow of execution processing of a fictitious workflow. It is a figure which shows an example of the confirmation screen. It is a figure which shows an example of the identity verification screen. It is a figure which shows an example of the processing result screen when the processing of a correct answer is performed. It is a figure which shows an example of the processing result screen when the processing of a correct answer is not performed.

Hereinafter, this embodiment will be described with reference to the drawings. The same components and the same processing are given the same reference numerals throughout the drawings, and duplicate description will be omitted.

FIG. 1 is a diagram showing a configuration example of the workflow system 1. The workflow system 1 includes an information processing device 10 and at least one terminal 4, and the information processing device 10 and the terminal 4 are connected by a communication line 2. There are no restrictions on the type of communication line 2, and it may be wired or wireless, and may be a dedicated line or a public line.

The information processing device 10 is a device that executes a workflow. A workflow is a procedure for processing that is predetermined for a business, and defines a flow of a business (referred to as a “standard business”) that is routinely performed by a person in charge. That is, the person in charge processes the routine work according to the workflow.

The terminal 4 is an information device in which a person in charge of each business defined in the workflow performs work, and for example, a desktop computer, a tablet computer, a smartphone, or the like is used.

As long as the workflow defines the flow of routine business processing, there are no restrictions on the content of the workflow processed by the information processing apparatus 10. Hereinafter, the operation of the workflow system 1 will be described by taking the business in a bank as an example.

FIG. 2 is a diagram showing an example of a workflow for opening an account at a bank. For example, when the applicant opens an account via the Internet, the applicant inputs data into the application document form for opening an account and sends the created application document data to the information processing apparatus 10. The information processing device 10 stores the transmitted application document data in the storage device, and notifies the bank receptionist through the terminal 4 that a new account opening request has been made (“1: Account opening application processing”). ..

The bank receptionist who received the new account opening request confirms and approves the application documents using the terminal 4 (“2: Primary approval process”).

FIG. 3 is a diagram showing an example of application documents confirmed by a bank receptionist. FIG. 3A is an example of the account opening application 6 in which the information of the applicant who applied for the account opening is described. The account opening application form 6 is generated by the data entered by the applicant in the application document form for opening an account. FIG. 3B is an example of an identity verification document 8 for confirming whether the application is from the applicant himself / herself, and for example, a driver's license or a copy of a passport is used. The account opening application 6 and the identity verification document 8 are converted into electronic data and displayed on the terminal 4 of the bank receptionist.

The information processing apparatus 10 transmits the information of the application documents approved by the bank receptionist to the terminal 4 used by the account opening manager according to the workflow. The account opening manager reconfirms the contents of the application documents approved by the bank receptionist using the terminal 4, and approves if there is no problem (“3: Secondary approval process”).

The information processing apparatus 10 transmits the information of the application documents approved by the account opening manager to the terminal 4 used by the bank receptionist according to the workflow. The bank receptionist confirms that the account opening manager has approved the account opening request using the terminal 4, issues necessary documents including a passbook, a card, etc. and mails them to the applicant (). "4: Account opening acceptance processing").

When the applicant receives the required documents, for example, the applicant notifies the information processing apparatus 10 via the Internet that the required documents have been received. The information processing apparatus 10 that has received the receipt completion notification that the necessary documents have been received ends the workflow on the assumption that the account opening for the applicant has been completed. ("5: Account opening completion processing").

The above is the workflow for opening an account for one applicant, and the same workflow is generated for each applicant and executed by the information processing apparatus 10.

When the applicant opens an account at a bank store, the bank receptionist inputs the contents of the account opening application 6 written on the form into the terminal 4, and the bank receptionist inputs the identity verification document 8. To copy. In addition, if the opening of an account is approved, the bank receptionist will hand over the necessary documents to the applicant at the store, but in this case as well, the same workflow as the workflow for opening an account requested via the Internet is used. ..

In this way, the person in charge who repeatedly processes one task in the workflow along the workflow of the routine task processes without carefully checking the items that should be confirmed from the prejudice that it is probably not wrong due to familiarity with the task. Then, the workflow may be passed on to the person in charge of the subsequent processing.

Therefore, the information processing apparatus 10 aligns the selected information with other information used in the existing workflow among the information related to the workflow used in the already completed processed workflow (referred to as “existing workflow”). Change to another information that cannot be obtained. Then, the information processing apparatus 10 executes the existing workflow in which the information is changed as a new workflow.

Hereinafter, a new workflow created by changing the information of an existing workflow will be referred to as a "fictitious workflow". Apart from this, in the example of opening an account shown in FIG. 2, a normal workflow that is not created from an existing workflow, such as a workflow that is started when an applicant makes an account opening request, is defined as a normal workflow. It is sometimes called "regular workflow" to distinguish it from a fictitious workflow. In addition, another information used in place of the information of the existing workflow is called "dummy data".

FIG. 4 is a diagram showing an example of creating a fictitious workflow for the workflow of opening an account at the bank shown in FIG. The example shown in FIG. 4 shows an example of creating a fictitious workflow by copying an existing workflow and changing the information at time point 3 after "2: primary approval processing" is completed to dummy data.

The information processing apparatus 10 executes the regular workflow and the fictitious workflow without distinguishing them. Therefore, each person in charge who processes the work according to the workflow completes the work in charge of whether the work he / she is processing is a work based on a regular workflow or a work based on a fictitious workflow. It cannot be determined until it is done. Under these circumstances, the information processing apparatus 10 confirms whether or not the person in charge notices that there is something wrong with the information integrity in the work for the fictitious workflow, and the person in charge's work attention is higher than the current situation. Train to improve.

FIG. 5 is a diagram showing a configuration example of the information processing apparatus 10. The information processing apparatus 10 includes each functional unit of a fictitious workflow creation unit 11, a workflow execution unit 12, and a result notification unit 13, a workflow DB (database) 14, and a processing result DB 15.

The fictitious workflow creation unit 11 creates a fictitious workflow by changing the information related to the existing workflow, and processes the correct answer that defines what kind of processing the person in charge must perform for the changed information. To create.

The fictitious workflow creation unit 11 includes an image replacement unit 11A, a data replacement unit 11B, and a route replacement unit 11C.

The image replacement unit 11A performs OCR (Optical Character Recognition) processing on an image such as a copy of the identity verification document 8 used in the existing workflow, and extracts unique expressions such as date, name, amount, and address from the image. Performs named entity extraction.

Then, the image replacement unit 11A replaces the image by replacing at least one of the extracted named entity with the dummy data prepared in advance. That is, the image replacement unit 11A changes information that is not represented by a character code, such as characters included in an image.

For named entity extraction, an extraction method using known techniques such as SVM (Support Vector Machine), HMM (Hidden Markov Model), and CRF (Conditional Random Fields) is used.

The data replacement unit 11B performs named entity extraction to extract named entity from a form containing character data, as in the account opening application form 6 used in the existing workflow. Then, the data replacement unit 11B replaces the form by replacing at least one of the extracted named entity with the dummy data prepared in advance. That is, the data replacement unit 11B changes the information represented by the character code, such as the characters in the electronically converted form.

The route replacement unit 11C changes the processing flow in the existing workflow. Specifically, the route replacement unit 11C replaces at least one business such as changing the order of business in the existing workflow, deleting the business from the existing workflow, and adding a new business to the existing workflow. This replacement of work also corresponds to the change of information related to the workflow.

On the other hand, the workflow execution unit 12 displays information about the business on the terminal 4 used by the person in charge of each business in the workflow along with the regular workflow and the fictitious workflow, and receives instructions from each person in charge through the terminal 4. Perform the process according to the instructions.

Further, when the workflow execution unit 12 executes the fictitious workflow, the workflow execution unit 12 determines whether or not the person in charge has processed the correct answer for the information changed by the fictitious workflow creation unit 11. The workflow execution unit 12 stores the determination result in the processing result DB 15 and notifies the result notification unit 13 of the determination result.

When the result notification unit 13 receives the determination result from the workflow execution unit 12, the process performed by the person in charge of the process using the changed information, which is the process determination target person, is performed by the person in charge through the terminal 4. Notify the judgment result of.

The workflow DB 14 stores the existing workflow that is the source of the information change in the fictitious workflow creation unit 11, and also stores the fictitious workflow created by the fictitious workflow creation unit 11 and the processing of the correct answer in association with each other.

The processing result DB 15 is a processing of a fictitious workflow including a processing content of the person in charge for the changed information in the fictitious workflow and a determination result indicating whether or not the person in charge has processed the correct answer for the changed information in the fictitious workflow. Memorize various information about each person in charge.

The information processing device 10 in such a workflow system 1 is configured by using, for example, a computer 20.

FIG. 6 is a diagram showing an example of a configuration of a main part of an electric system in an information processing apparatus 10 using a computer 20.

The computer 20 is a temporary work area of a CPU (Central Processing Unit) 21 that is responsible for processing each functional unit of the information processing device 10 shown in FIG. 5, a ROM (Read Only Memory) 22 that stores an information processing program, and a CPU 21. A RAM (Random Access Memory) 23, a non-volatile memory 24, and an input / output interface (I / O) 25 are provided. The CPU 21, ROM 22, RAM 23, non-volatile memory 24, and I / O 25 are each connected via the bus 26.

The non-volatile memory 24 is an example of a storage device in which the stored information is maintained even if the power supplied to the non-volatile memory 24 is cut off. For example, a semiconductor memory is used, but a hard disk may be used. The non-volatile memory 24 does not necessarily have to be built in the computer 20, and may be a storage device attached to and detached from the computer 20 such as a memory card. For example, the workflow DB 14 and the processing result DB 15 are constructed in the non-volatile memory 24.

On the other hand, for example, a communication unit 27, an input unit 28, and a display unit 29 are connected to the I / O 25.

The communication unit 27 is connected to the communication line 2 and includes a communication protocol for communicating with the terminal 4 and an external device (not shown) connected to the communication line 2.

The input unit 28 is a device that receives an instruction from the operator of the information processing device 10 and notifies the CPU 21. For example, a button, a touch panel, a keyboard, a pointing device, and a mouse are used.

The display unit 29 is a device that outputs information processed by the CPU 21, and a display device such as a liquid crystal display, an organic EL (Electro Luminescence) display, and a projector that projects an image onto a screen is used.

Since the information processing device 10 can be remotely controlled via the communication line 2, the input unit 28 and the display unit 29 are not necessarily essential units in the computer 20, and may be connected to the I / O 25 depending on the usage conditions. It does not have to be. In this case, the administrator of the workflow system 1 may operate the information processing device 10 or confirm the information processed by the CPU 21 from the terminal 4, for example.

Next, the creation of a fictitious workflow in the information processing apparatus 10 will be described in detail.

FIG. 7 is a flowchart showing an example of a flow of a fictitious workflow creation process executed by the CPU 21 of the information processing apparatus 10. There are no restrictions on the execution timing of the fictitious workflow creation process, and the CPU 21 sets predetermined conditions such as a timing at which the load of the CPU 21 becomes equal to or less than a predetermined load factor and a timing instructed by the administrator of the workflow system 1. Execute the fictitious workflow creation process at a specific timing to meet or periodically.

The information processing program that defines the creation process of the fictitious workflow is stored in advance in, for example, the ROM 22 of the information processing apparatus 10. The CPU 21 of the information processing apparatus 10 reads an information processing program stored in the ROM 22 and executes a fictitious workflow creation process. It is assumed that the existing workflow is stored in the workflow DB 14 in advance.

In step S10, the CPU 21 selects a person in charge of training for work using the workflow system 1. For example, the CPU 21 sets the person in charge designated by the administrator of the workflow system 1 as the person in charge to be trained. The CPU 21 may randomly select a person in charge to be trained from a plurality of persons in charge.

In step S20, the CPU 21 acquires from the non-volatile memory 24 any one existing workflow in which the person in charge selected in step S10 (hereinafter, simply referred to as “person in charge”) is involved in the business. The CPU 21 may acquire any existing workflow as long as it is an existing workflow in which the person in charge is involved in the business, but for example, before the predetermined period in which the memory of the person in charge is considered to be fading. It is preferably a processed workflow. This is because, for example, when the CPU 21 selects an existing workflow that the person in charge has processed most recently and creates a fictitious workflow, the person in charge may have a memory of processing this workflow, and this workflow is not a fictitious workflow. This is because the person in charge may notice it.

In step S30, the CPU 21 copies the existing workflow acquired in step S20, changes at least one piece of information to be confirmed by the person in charge, and creates a fictitious workflow. Here, as an example, it is assumed that the name is changed from "Fuji Taro" to "Fuji Jiro" for the image of the identity verification document 8 shown in FIG. 3 (B) among the information at the time point 3 in FIG. The information may be changed by the administrator of the workflow system 1, but the dummy corresponding to the item for which the information is changed is selected from the plurality of dummy data for each item stored in the non-volatile memory 24 in advance by the CPU 21. You may select the data and change the information to be changed to the selected dummy data.

In step S40, the CPU 21 stores the fictitious workflow created in step S30 in, for example, the non-volatile memory 24.

As a result, the fictitious workflow is prepared in the non-volatile memory 24, and the fictitious workflow creation process shown in FIG. 7 is completed.

When the CPU 21 creates a fictitious workflow, the person in charge is not always in business. Therefore, the CPU 21 has, for example, a fictitious workflow between the person in charge performing the login process and the logout process on the terminal 4. To execute. As a matter of course, if it is a fictitious workflow that does not need to be processed in real time, store the fictitious workflow in a queue provided in, for example, RAM 23, and keep the fictitious workflow in a waiting state until the person in charge starts processing. You just have to.

FIG. 8 is a flowchart showing an example of the flow of execution processing of a fictitious workflow executed by the CPU 21 of the information processing apparatus 10.

The execution process of the fictitious workflow is also defined by the information processing program stored in advance in the ROM 22 of the information processing apparatus 10 in the same manner as the fictitious workflow creation process. The CPU 21 of the information processing apparatus 10 reads the information processing program stored in the ROM 22 and executes the execution process of the fictitious workflow.

Here, as an example, an example in which the person in charge of opening an account acts as the person in charge and performs “3: secondary approval processing” in FIG. 2 will be described. For convenience of explanation, the image of the identity verification document 8 confirmed by the person in charge has the name "Fuji Taro" with respect to the image of the identity verification document 8 shown in FIG. 3 (B) as described in step S30 of FIG. It is assumed that it has been changed from "" to "Fuji Jiro", but there are no restrictions on the information to be changed for the existing workflow.

In step S100, the CPU 21 notifies the terminal 4 used by the person in charge that the workflow to be processed by the person in charge has come around.

On the other hand, the person in charge refers to the information displayed on the terminal 4 and performs the work corresponding to the fictitious workflow. As described above, the CPU 21 does not notify the person in charge that the workflow is a fictitious workflow. In the present embodiment, the notification to the person in charge is performed by displaying the information on the terminal 4, but the CPU 21 may output the sound from the speaker connected to the terminal 4, and the image connected to the terminal 4. The forming device may print the information on a recording medium such as paper.

In step S110, the CPU 21 displays a screen related to the work processed by the person in charge on the terminal 4. For example, if the work corresponding to the fictitious workflow is the reconfirmation of the account opening application form 6 by the person in charge, the CPU 21 displays the confirmation screen 5 for confirming the description contents of the account opening application form 6 on the terminal 4. On the other hand, the person in charge inputs the confirmation result on the confirmation screen 5.

FIG. 9 is a diagram showing an example of the confirmation screen 5. As shown in FIG. 9, on the confirmation screen 5, a radio button 5C for confirming whether or not the content described in the account opening application 6 is correct is displayed for each item of the account opening application 6. Will be done. The person in charge compares the contents of each item of the account opening application 6 described on the confirmation screen 5 with the contents described in the identity verification document 8, and if the correct contents are described in the account opening application 6, " Select the "OK" radio button 5C, and select the "NG" radio button 5C if an incorrect content is described.

When the person in charge presses the identity verification document button 5A on the confirmation screen 5 with a mouse or the like, the CPU 21 displays the identity verification screen 7 including the image of the identity verification document 8 on the terminal 4 used by the person in charge.

FIG. 10 is a diagram showing an example of the identity verification screen 7. Since the name of the applicant in the identity verification document 8 was changed from "Fuji Taro" to "Fuji Jiro" in the process of creating the fictitious workflow, the applicant's name displayed on the identity verification screen 7 is "Fuji Jiro". ing. If the close button 7A of the identity verification screen 7 is pressed with a mouse or the like, the CPU 21 closes the identity verification screen 7.

In this case, the name of the applicant displayed on the identity verification screen 7 is "Fuji Jiro", whereas the name of the applicant displayed on the confirmation screen 5 is "Fuji Taro". Therefore, the person in charge needs to select the radio button 5C of "NG" for the name on the confirmation screen 5 as the confirmation result of the account opening application form 6. This is an example of the correct answer processing that the person in charge should perform for the changed information. In addition, among each item of the account opening application form 6, it is assumed that the correct contents are described for the items other than the applicant's name.

The person in charge confirms all the items of the account opening application 6, selects whether each item is "OK" or "NG" with the radio button 5C, and then presses the button 5B to proceed to the next. Press with the like.

On the other hand, in step S120, the CPU 21 determines whether or not the person in charge has completed the work according to the fictitious workflow. In the above example, when the person in charge presses the button 5B to proceed to the next of the confirmation screen 5, the CPU 21 is notified of the completion of the confirmation work for the account opening application 6. If the person in charge has not completed the work, the determination process in step S120 is repeatedly executed to monitor the completion status of the work. On the other hand, when the person in charge completes the work, the process proceeds to step S130.

In step S130, the CPU 21 determines whether or not the processing performed by the person in charge for the business and the processing of the correct answer match. If the processing performed by the person in charge and the processing of the correct answer match, the process proceeds to step S140. In the above example, the processing performed by the person in charge matches the processing of the correct answer means that the person in charge selects the radio button 5C of "NG" for the name on the confirmation screen 5.

In step S140, the CPU 21 displays the processing result for the processing performed by the person in charge for the work of the fictitious workflow on the terminal 4 used by the person in charge.

FIG. 11 is a diagram showing an example of a processing result screen 9 displayed on the terminal 4 used by the person in charge by the processing of step S140.

In this case, the success of the processing is displayed because the person in charge has processed the correct answer. The person in charge knows for the first time from the processing result screen 9 that the processed work was a fictitious workflow work.

When the person in charge processes the correct answer, the person in charge presses the close button 9A on the processing result screen 9, and the CPU 21 ends the execution process of the fictitious workflow.

On the other hand, if it is determined in the determination process of step S130 that the process performed by the person in charge and the process of the correct answer do not match, the process proceeds to step S150.

In step S150, the CPU 21 displays the processing result for the processing performed by the person in charge for the work of the fictitious workflow on the terminal 4 used by the person in charge.

FIG. 12 is a diagram showing an example of a processing result screen 9 displayed on the terminal 4 used by the person in charge by the processing of step S150.

In this case, the processing failure is displayed because the person in charge did not process the correct answer. The CPU 21 not only displays that the person in charge has failed in the process, but also describes the content of the correct answer process, such as what kind of process the person in charge had to perform, and the reason for performing the correct answer process. It is preferable to display it on the screen 9.

Specifically, in the case of the above example, since the name of the applicant on the confirmation screen 5 is different from the name of the applicant displayed on the identity verification screen 7, the radio button of "NG" is given to the name on the confirmation screen 5. It is preferable to display the content indicating that it was necessary to select 5C on the processing result screen 9.

The person in charge knows for the first time from the processing result screen 9 that the processed work was a fictitious workflow work.

Further, the CPU 21 does not display the processing result screen 9 after the completion of all the operations specified in the fictitious workflow (referred to as "after the completion of the fictitious workflow"), but each time each operation is completed as described above. To display. That is, the CPU 21 displays the processing result screen 9 while the fictitious workflow is continuing.

In step S160, the CPU 21 turns the fictitious workflow to a subsequent person in charge of performing the subsequent processing, continues the processing along the fictitious workflow, and then ends the execution processing of the fictitious workflow shown in FIG. That is, although the execution process of the fictitious workflow for the person in charge ends, the fictitious workflow itself continues, so that the CPU 21 executes the fictitious workflow shown in FIG. 8 for the terminal 4 used by the subsequent person in charge. The process is executed from step S100. This also allows training for subsequent personnel, such as whether subsequent personnel can be aware of erroneous processing performed by the person in charge of the previous task.

As described above, the execution process of the fictitious workflow shown in FIG. 8 is completed, but the CPU 21 may aggregate the statistics related to the process of the fictitious workflow for each person in charge and store them in the non-volatile memory 24. Here, the "statistic regarding the processing of a fictitious workflow" is a statistic indicating what kind of processing the person in charge has performed on the information changed from the existing workflow in the fictitious workflow.

The statistics include, for example, the correct answer rate, which is the ratio of the number of times the person in charge has processed the correct answer to the number of times the work has been processed for the fictitious workflow, and the person in charge has the correct answer for the number of times the work has been processed for the fictitious workflow. Includes at least one of the incorrect answer rates, which is the percentage of times that the process was not performed. In addition, the statistics are the distribution of at least one of the correct answer rate and the incorrect answer rate for each time zone, and the correct answer rate and non-correct answer rate for each type of work such as confirmation work for confirming information and calculation work for calculating information. It may include at least one distribution of the correct answer rate. Furthermore, in the case of confirmation work, the statistics are the distribution of at least one of the correct answer rate and the incorrect answer rate for each implementation content within the same work, such as confirmation for omissions, confirmation for errors, and confirmation for comparing information. May include. Further, the statistic may include the distribution of at least one of the correct answer rate and the incorrect answer rate for each item, for example, in the case of the account opening application 6, the name, telephone number, and date of birth. As a matter of course, it may be a statistic that aggregates the distribution of at least one of the correct answer rate and the incorrect answer rate for each type of work, for each implementation content within the same work, and for each item.

By aggregating these statistics for each person in charge, the CPU 21 may use the aggregated statistics for the selection of the person in charge in step S10 of the fictitious workflow creation process shown in FIG. 7.

For example, if the person in charge with a lower accuracy rate is selected as the person in charge with a higher probability, the CPU 21 is more likely than the other person in charge to be less attentive than the other person in charge. You can create many fictitious workflows.

Further, the CPU 21 may use the aggregated statistics to select which information should be changed from the information related to the existing workflow in step S30 of the fictitious workflow creation process shown in FIG. 7. good.

For example, the CPU 21 may be changed with priority from the information corresponding to each type of work, each implementation content in the same work, or each item having the lowest correct answer rate of the person in charge. In this case, the CPU 21 may select the information to be changed in consideration of the time zone in which the person in charge is to execute the work of the fictitious workflow. That is, the CPU 21 preferentially changes the information corresponding to each type of work, each implementation content in the same work, or each item having the lowest accuracy rate of the person in charge in the time zone. Just do it.

Further, the CPU 21 may perform the execution process (see FIG. 8) of the created fictitious workflow in the time zone when the correct answer rate of the person in charge is the lowest. If it is a fictitious workflow that is scheduled to be executed in a specific time zone, the CPU 21 executes the execution process of the created fictitious workflow in the specific time zone.

Further, the CPU 21 may set an execution schedule of the fictitious workflow so that the person in charge with a lower accuracy rate has a higher execution frequency of the fictitious workflow.

Statistics on the processing of fictitious workflows are used not only for executing fictitious workflows, but also for executing regular workflows.

For example, in the regular workflow, the CPU 21 may display a warning on the screen when the person in charge processes the workflow. Specifically, when the confirmation screen 5 is displayed on the terminal 4 used by the person in charge, the CPU 21 makes the item more likely to cause a confirmation error than other items based on the incorrect answer rate for each item of the person in charge. For example, a message such as "This is an item with many confirmation mistakes. Please check it carefully" is displayed. The CPU 21 may change the character color of the item name and the background color of the item from other items to call attention.

As a matter of course, even in a fictitious workflow, the CPU 21 may display a warning on the screen when the person in charge processes the workflow.

Although one aspect of the information processing apparatus 10 in the workflow system 1 has been described above using the embodiment, the disclosed information processing apparatus 10 is an example, and the embodiment of the information processing apparatus 10 is within the scope described in the embodiment. Not limited. Various changes or improvements may be made to the embodiments without departing from the gist of the present disclosure, and the modified or improved forms are also included in the technical scope of the disclosure. For example, the order of the fictitious workflow creation process shown in FIG. 7 and the fictitious workflow execution process shown in FIG. 8 may be changed without departing from the gist of the present disclosure.

Further, in the above embodiment, as an example, a mode in which a fictitious workflow creation process and an execution process are realized by software has been described. However, the same processing as the flowcharts shown in FIGS. 7 and 8 may be processed by hardware. In this case, the processing speed can be increased as compared with the case where the fictitious workflow creation process and execution process are realized by software.

In the above embodiment, the processor refers to a processor in a broad sense, and refers to a general-purpose processor (for example, CPU21) or a dedicated processor (for example, GPU: Graphics Processing Unit, ASIC: Application Specific Integrated Circuit, FPGA: Field Programmable). , Programmable logic devices, etc.).

Further, the operation of the processor in the above embodiment is not limited to one processor, but may be performed by a plurality of processors existing at physically separated positions in cooperation with each other. Further, the order of each operation of the processor is not limited to the order described in the above embodiment, and may be changed as appropriate.

In the above embodiment, an example in which the information processing program is stored in the ROM 22 has been described, but the storage destination of the information processing program is not limited to the ROM 22. The information processing program of the present disclosure can also be provided in a form recorded on a storage medium readable by a computer 20. For example, the information processing program may be provided in the form of being recorded on an optical disk such as a CD-ROM (Compact Disk Read Only Memory) and a DVD-ROM (Digital Versaille Disc Read Only Memory). Further, the information processing program may be provided in the form of being recorded in a portable semiconductor memory such as a USB (Universal Serial Bus) memory and a memory card. The ROM 22, the non-volatile memory 24, the CD-ROM, the DVD-ROM, the USB, and the memory card are examples of non-transitory storage media.

Further, the information processing device 10 may download an information processing program from an external device (not shown) connected to the communication line 2 through the communication unit 27, and store the downloaded information processing program in the storage device. In this case, the CPU 21 of the information processing device 10 reads an information processing program downloaded from an external device (not shown) from the storage device, and executes a fictitious workflow creation process and an execution process.

1 Workflow system, 2 Communication lines, 3 Time points, 4 terminals, 5 Confirmation screen, 5A Identity verification document button (on confirmation screen), 5B Next button (on confirmation screen), 5C radio button, 6 Account opening application, 7 Identity verification screen, 7A (Identity verification screen) close button, 8 Identity verification documents, 9 Processing result screen, 9A (Processing result screen) close button, 10 Information processing device, 11 Fictitious workflow creation unit, 11A Image replacement unit , 11B data replacement unit, 11C route replacement unit, 12 workflow execution unit, 13 result notification unit, 14 workflow DB, 15 processing result DB, 20 computer, 21 CPU, 22 ROM, 23 RAM, 24 non-volatile memory, 25 I / O, 26 bus, 27 communication unit, 28 input unit, 29 display unit

Claims (9)

Equipped with a processor
The processor
By changing the information related to the processed workflow, create a new workflow using the changed information and the correct processing that the person in charge should perform for the changed information.
An information processing device that notifies whether or not the person in charge has processed the correct answer for the changed information in the execution of the new workflow. If the person in charge does not process the correct answer for the changed information,
The information processing device according to claim 1, wherein the processor notifies the person in charge of the reason for processing the correct answer. The information processing device according to claim 2, wherein the processor notifies the reason for processing the correct answer during the continuation of the new workflow. The one according to any one of claims 1 to 3, wherein the processor continues the new workflow even if the person in charge does not process the correct answer for the changed information. Information processing device. The information processing device according to any one of claims 1 to 4, wherein the processor aggregates statistics related to the processing of the new workflow for each person in charge. The information processing device according to claim 5, wherein the processor uses the statistic to notify each person in charge of an alert in processing a workflow. The information processing device according to claim 5 or 6, wherein the processor selects information to be changed from information related to the processed workflow using the statistic, and creates the new workflow. The information processing device according to any one of claims 5 to 7, wherein the processor uses the statistic to set the frequency of executing the new workflow for the person in charge. On the computer
By changing the information related to the processed workflow, create a new workflow using the changed information and the correct processing that the person in charge should perform for the changed information.
An information processing program for executing a process of notifying whether or not the person in charge has performed the correct answer process for the changed information in the execution of the new workflow.

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